2012 Volkswagen EOS Problems & Complaints

My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am escalating this situation with VW and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5K0-953-569-AL as part of an unidentified vin or vehicle they seem to pick and choose and that isn’t right. VOLKSWAGEN RECALL # 69L2 NHTSA CAMPAIGN # 15V483000 I am not driving it right now as not safe and feel Vw needs to step up and do what is right as exempting vehicles by vin or whatever is not taking proper responsibility for the defects known. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?

While driving, turned seat heater on, it overheated enough to burn the seat and my coat. No noticeable fire.

Due to the cold weather I turned on the driver heated seat. I suddenly started feeling it extremely hot, I was wearing a quilted sweater. When I arrived at my work a coworker noticed that my sweater was burned from the back, it had a hole. Then I saw that the seat was burnt due to the extreme heat, the seat melted, it had three small holes and one bigger. I am just concerned that my car could’ve burned while I was driving, due to the malfunction of the heated seats.

My car goes into a false neutral and shifts out of gear while driving. The "PRNDS" indicator on dash had a blinking "D" alternating with a wrench. I have to come to a complete stop turn the car off and right back on and it goes away for about 5-10 minutes only to reoccur. This started happening when weather became hot, and only occurs after driving for an hour or more. Only when hot outside. I performed transmission fluid service with no resolve. There was no debris in the old fluid to indicate mechanical issues. I also get error code P2711- "unexpected mechanical failure". This has almost caused me to wreck several times putting my life and others at risk until I turn car off and immediatly restart engine which allows normal operation for a few minutes. It doesn't operate normally until car cools down. My engine is not overheating. My transmission fluid, and coolant services are current. NHTSA safety recall 09V333000 addressed this exact same issue on 20 August 2009 but it only covers model years 2009 and 2010. This is still a well known problem for the VW DSG transmission experienced by many others. VW said that they couldn't help me even though it's the same issue because my car is a 2012, and it only covers 2009-2010? I am a Disabled Veteran with a heart condition and can't afford to be on the side of the road in the heat without severe health issues.

The vehicle has 37444 miles on it and the front driver side coil spring was laying broken off partially by the front wheel well when I went to move vehicles around (The vehicle was sitting, not driving when the coil broke, which really is curious). I reported the issue to VW customer care tonight (9/6/22) and they said that it was outside of warranty-Essentially nothing they could do. The complaint number is 05384519, and the rep I spoke with is named Tara. This is not something that should happen with a front coil spring (maybe sagging at 100k+) and seems indicative of bad heat treat. There are other complaints filed with NHTSA regarding this same issue on VWs of the same era. If this had happened while driving, it could’ve caused a catastrophic failure and a pretty significant accident if the tire was hit.

While my wife was exiting off of I-75 approaching the traffic light to turn left, the sun roof exploded into pieces. Large and small pieces of glass were scattered throughout the car. The approximate speed was 40 MPH. Luckily she was not hurt or got any glass in her eyes. My name is [XXX] (Husband) and cell phone # is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The motor abruptly shut off while driving. Within 20 seconds the inside of the car filled with smoke and shortly thereafter there were visible flames seen through the front grill. Fire spread and fully engulfed the car. Flames extended 20 feet. Fire dept and police responded. The vehicle was a total loss.

00927 - Terminal 30 (Right) 011 - Open Circuit 01516 - Terminal 30; Left 011 - Open Circuit - Intermittent I believe this is a major fire hazard and also will leave you stranded. Based on the codes and physical condition of the issue apparently many other people have had the same problem. http://wiki.ross-tech.com/wiki/index.php/00927_-_Terminal_30_(Right) The noticeable thing is the A/C turns off and once the car is turned off you will not be able to lock the doors or turn the car back on.

Broken front coil spring. It is available for inspection Broken spring can dislodge potentially causing a tire rupture and steering issue Also occurred on my other previously owned 2012 VW Eos where both front coil springs broke within 6 mo. of each other. That vehicle had around 60K miles. No No

VW RECALL69L2 AIRBAG -CLOCK SPRING FAILURE NHRSA CAMPAIN #15V483000

TIMING BELT ADJUSTER FAILED, LOST OIL PRESSURE AND AND DAMAGED VALVES. THE ENGINE NEEDS TO BE REPLACED. 69664 MILES.

I BOUGHT THE VEHICLE ON 02/15/2013 IT ONLY HAVE 10,000 MILES ON IT. THEN AS SOON AS IT HIT 68,500 MILES AND WENT OUT OF WARRANTY. I HAD JUST HAD IT SERVICED FOR THE LAST TIME UNDER WARRANTY ON 6/21/2019 AT 67,996 MILES. THE TIMING CHAIN SNAPPED AND BENT ALL THE VALVES. I HAD TO REBUILD THE ENGINE. WHICH COASTED A FORTUNE. I SAW THAT THEIR WERE A BUNCH OF CLASS ACTION SUITES GOING ON AGAINST VOLKSWAGEN FOR SIMILAR ISSUE BUT WAS DEALING WITH A FAMILY CRISIS THAT ENDED POORLY AND WENT INTO A STATE OF DEPRESSION FROM THE DEATH OF MULTIPLE FAMILY MEMBERS BACK TO BACK SO I NEVER FOLLOWED UP ON IT. NOW MY CAR IS AT 80,000 MILES AND SEEMS TO BE EXPERIENCING ELECTRICAL PROBLEMS AS WELL AS PROBLEMS WITH THE CD PLAYER IT PROGRESSED AND NOW ALL DISK SPACES SAY ERROR AND I CANT PLAY CDS. WHEN I COULD GET IT WORKING IT WAS FINE UNTIL TURNING OFF THE CAR THEN OPENING THE DOOR I HEARD NOISES FROM THE PLAYER WHEN STARTING THE CAR IT SAYS ERROR IN ALL THE DISK SPACES AND HALF THE TIME WONT EVEN LET ME LOAD THE DISK. THIS IS RIDICULOUS. THIS CAR IS MY BIGGEST REGRET OF MY LIFE. ITS A NIGHT MARE THERE HAVE BEEN MORE ISSUES BUT THESE ARE THE BIGGEST AND MOST RECENT ISSUES.

WHILE DRIVING A 2012 VW EOS, THE ENGINE STUMBLED AND UNLOADED TONS OF SMOKE OUT OF THE REAR OF THE CAR. THIS INCIDENT OCCURRED WHILE DRIVING THE CAR AT A HIGH RATE OF SPEED AND CAUSED A DANGEROUS SITUATION. THE DEALERSHIP REPLACED THE DEFECTIVE FUEL INJECTOR, WHICH HAPPENS TO BE UNDER WARRANTY FOR 120,000 MILES. THE ISSUE I HAVE IS THAT VW WILL NOT PROACTIVELY REPLACE THE DEFECTIVE FUEL INJECTORS, POTENTIALLY CAUSING 3 MORE DANGEROUS SITUATIONS. ADDITIONALLY, WHEN A FUEL INJECTOR FAILS THERE IS A HIGH PROBABILITY OF A CATALYTIC CONVERTER FAILURE DUE TO THE ENGINE MISFIRE. THIS HAPPENED TO ME AND VW WOULD NOT COVER THE FAILURE OF THE CATALYTIC CONVERTER - WHICH SEEMS UNFAIR, ESPECIALLY IN LIGHT OF VW'S ISSUE WITH ITS RECENT EMISSION SCANDAL. I HAD 2 INDEPENDENT MECHANICS VERIFY THE IMPACT A FAILED FUEL INJECTOR HAS, YET MY VOLKSWAGEN DEALERSHIP DID NOT AGREE MINE WAS CAUSED BY A FAILED INJECTOR.

TAKATA RECALL. RECALLED OCTOBER 2018 FOR REPLACING THE AIRBAG UNIT, RECALL COMPLETED. IN NOV. DEC. 2018 RECEIVED PHONE CALLS TELLING US THE WRONG PART HAD BEEN FITTED AND WE SHOULD RETURN TO THE DEALER JOSEPH VW 3813 MONTGOMERY ROAD, CINCINNATI OHIO 45212. RETURNED CAR TO DEALER WHO AFTER 2 1/2 HOURS COULD NOT GET THE WRONG PART OFF. DEALER TO CONTACT VW FOR INSTRUCTIONS. CAME BACK NEXT DAY TO COLLECT THE CAR. I FOUND THAT BACK IN OCTOBER A NEW AIR BAG ASSEMBLY HAD BEEN FITTED WHICH WAS THE CORRECT PART. THE WRONG PART WAS INFACT THAT ONLY A NEW IGNITER WAS TO BE FITTED. THE DEALER CLAIMED HE HAD KEPT THE OLD AIRBAG ASSEMBLY, REMOVED THE NEW ASSEMBLY FROM THE VEHICLE AND CHANGED THE IGNITER FROM THE NEW ASSEMBLY TO THE OLD ASSEMBLY AND REINSTALLED THE OLD ASSEMBLY. THE PROBLEM WAS THAT THE MECHANIC COULD NOT GET THE PART OFF WHICH WAS STUCK TO THE ASSEMBLY. TO REINSTALL THE NEW IGNITER IT NEEDED MODIFICATION WHICH THE MECHANIC UNDERTOOK AND REPLACED WITH AN UNCALIBRATED TORQUE WRENCH. I REFUSED TO SIGN THE ORIGINAL INVOICE AND ONLY SIGNED WHEN I CORRECTED THE WORDING. MY WIFE WHO DRIVES THE CAR IS CONCERNED THAT THIS MIS MATCH OF MODIFIED PARTS IS STILL LESS THAN 100% SAFE AND WILL NOT DRIVE OUR GRANDCHILDREN TO AND FROM SCHOOL. *TR THE DEALER STATED THAT THEY WOULD REPLACE THE AIRBAG AT NO CHARGE TO THE CONSUMER. *TR*JS

TAKATA RECALL - WE WENT TO VW DEALER OF VAN NUYS ON AUG 17, 2018 AND THEY STATED THAT PART HAVE BEEN SPECIAL ORDER. I HAVE FOLLOWED UP WITH PHONE CALLS TO DEALER ON DEC 26, 2018 AND THEY STATED TO CALL BACK IN 2 WEEK, SO WE FOLLOWED UP ON 1/3/19 AND STILL ON NATIONAL BACK ORDER WITH NO ESTIMATE DATE OF ARRIVAL.

AS I WAS BACKING OUT OF A PARKING SPOT ON 12/29/17, NOT QUITE 3 MONTHS AFTER I BOUGHT THE CAR, THE CLOCK SPRING FAILED, WHICH MEANT NO AIRBAGS. SINCE I KNEW THIS WAS PREVIOUSLY AN ISSUE, I CONTACTED VW DIRECTLY SINCE THE RECALL WAS NOT COMING UP AT THE DEALERSHIP. THEY TOLD ME THAT THE PART HAD BEEN PREVIOUSLY FIXED IN 2016 UNDER THE RECALL, AND EVEN THOUGH THE PART FAILED AGAIN IN LESS THAN 2 YEARS, IT WASN'T COVERED UNDER WARRANTY.

2012 VOLKSWAGEN EOS KOMFORT. CONSUMER WRITES IN REGARD TO VEHICLE AIRBAG SAFETY RECALL. *AS THE CONSUMER STATED SINCE THE AIRBAG RECALL WAS COMPLETED, THE AIR BAG WARNING LIGHT ILLUMINATED ON MULTIPLE OCCASIONS. *JS

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 50 MPH, THE SUN ROOF SPONTANEOUSLY SHATTERED WITHOUT WARNING. THE CONTACT RECEIVED MINOR CUTS AND GLASS WAS EMBEDDED INTO HER SKIN DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

VEHICLE CONTINUES TO STALL WHILE AT LOW IDLE OR STOPPED. SEVERAL ATTEMPTS OF FIXING THIS ISSUE AT THE DEALERSHIP HAS FAILED TO IDENTIFY AND CORRECT THE ISSUE. THE DEALERSHIP FIRST REPLACED THE SPARK PLUGS AND COIL PACKS, TWO MOTHS LATER WHEN THE SAME ISSUE OCCURRED THEY REPLACED THE HIGH PRESSURE FUEL PUMP AND TWO MONTHS LATER THE CAR IS IN THE SHOP FOR THE SAME ISSUE. ON TWO OCCASIONS MY CAR STALLED WHILE DRIVING ON THE HIGHWAY.

MY 2012 VW EOS SHUT OFF WHILE DRIVING ON THE HIGHWAY. THE CAR NEEDED TO BE TOWED TO THE REPAIR SHOP. THE TIMING CHANGE COMPLETELY MALFUCTION BY MECHANICAL FAILURE. THE CAR HAS HAD ALL SERVICES, GREAT CONDITION AND ONLY 55,000 MILES. COST TO REPAIR THE CAR IS OVER $3,000.

TAKATA RECALL I HAVE CONTACTED TOM BUSH VOLKSWAGEN IN JACKSONVILLE FL TWICE REGARDING THE REPAIR FOR THE RECALL ON MY VEHICLE. I WAS TOLD PARTS WOULD BE AVAILABLE AFTER AUGUST 5 2018. TO DATE, I STILL AM UNABLE TO HAVE THIS RECALL REPAIR COMPLETED AS I AM TOLD PARTS ARE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBARN VOLKSWAGEN OF MT PROSPECT (333 W RAND RD, MT PROSPECT, IL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEMER VOLKSWAGEN (550 TROY SCHENECTADY RD, LATHAM, NY 12110, (518) 512-0024) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. AH

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (NAPLETON'S VOLKSWAGEN OF SANFORD, 4175 S ORLANDO DRIVE, SANFORD, FL 32773, 1-855-517-8440) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

KEY IS BINDING IN THE IGNITION CYLINDER AND WON'T COME OUT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (SHEARER VOLKSWAGEN OF SOUTH BURLINGTON, 1030 SHELBURNE RD, SOUTH BURLINGTON, VT 05403, 1-888-658-1130) WAS CONTACTED AND CONFIRMED THAT THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

THE 'ENGINE' LIGHT COMES ON. CODE P025C COMES UP. INDICATING FUEL PUMP MODULE CONTROL CIRCUIT LOW " VEHICLE IS RUNNING WELL . MECHANIC 'SAYS' THE FUEL SENSOR AT THE GAS CAP MAY BE MALFUNCTIONING. IS THE GAS CAP SENSOR PART OF THE FUEL PUMP? CAN THE GAS CAP SENSOR BE REPLACED WITHOUT REPLACING THE WHOLE FUEL PUMP ? TO REPLACE THE FUEL PUMP IS ATLEAST $207 PLUS LABOR. COST OF THE GAS CAP SENSOR ??? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

DRIVING ON THE HIGHWAY AT 50+ AND THE TRANSMISSION QUIT( LIKE WE WERE IN NEUTRAL ). HAD TO MANEUVER ACROSS TRAFFIC TO THE SHOULDER. RESTARTED AND VEHICLE DROVE FINE TIL NEXT DAY AND IT HAPPENED AGAIN.CODE WAS CHECKED AND IT SAID NO COMMUNICATION WITH TRANSMISSION MODULE I'M THE SECOND OWNER AND THE VEHICLE HAS LESS THAN 78,000 MILES

I TOOK MY 2012 VW EOS TO THEM FOR A CLOCK SPRING FAILURE WHICH IS UNDER A RECALL. THEY TOLD ME THAT IT DID NOT FALL UNDER THE RECALL BECAUSE THEY PUT A DUST COVER OVER THE CLOCK SPRING IN 2015. I TOLD THE THAT THERE IS NO WAY THE MECHANIC WHO DID THE WORK COULD GUARANTEE THAT NO DEBRIS GOT INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO THE DUST COVER BEING INSTALLED. I ALSO TOLD THEM THAT THE FEDS OPENED ANOTHER INVESTIGATION IN OCT 2017 FOR VW NOT DOING ENOUGH TO FIX THE PROBLEM WITH THE POORLY DESIGNED PART IN 2015. I TOLD THE MANAGER AT THE DEALERSHIP ABOUT THIS AND HE SAID THERE WAS NOTHING HE COULD DO. HE SAID THAT WHEN THE DUST COVER WAS PUT ON THEY NEVER GOT CLOSE TO THE CLOCK SPRING. I TOLD HIM THAT THEY DIDN'T HAVE TO GET CLOSE TO THE CLOCK SPRING BECAUSE DEBRIS HAD ALREADY GOTTEN INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO IT BEING INSTALLED WHICH COMPROMISED THE CLOCK SPRING LEADING TO THE PREMATURE FAILURE OF THE CLOCK SPRING. I DON'T KNOW IF HE UNDERSTOOD WHAT I WAS SAYING OR WAS JUST BLOWING ME OFF.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. IN ADDITION, THE HORN FAILED TO SOUND. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087) AND WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE VW SAFETY RECALL 15V483 - SAFETY RECALL 69L2 ON THE CLOCK SPRING- VW DID THEIR "FIX" WHEN I TOOK IT IN 2016, HOWEVER THE STEERING WHEEL CLOCK SPRING WENT BAD (LOSS OF STEERING CONTROL WHEN BACKING UP- ALSO CONTROLS STEERING WHEEL CONTROLS SUCH AS CRUISE CONTROL) STILL- WHEN I CONTACTED VW SERVICE THEY RAN MY VIN AND STATED THE PROBLEM WAS TAKEN CARE OF UNDER THE 2016 RECALL AND IT WOULD ONLY BE FIXED FOR COST. - OBVIOUSLY IT DID NOT TAKE CARE OF IT. I TOOK IT INTO A PRIVATE VENDOR OF GERMAN CARS WHO REPLACED THE CLOCK SPRING - TOTAL COST $543.98 I FEEL THAT VW NEEDS TO EXPAND THIS RECALL AS THEY DIDN'T DO ENOUGH

I HAVE A 2012 VW EOS WITH 75,000 MILES, MAINTAINED REGULARLY. LAST MONTH THE TIMING CHAIN TENSIONER FAILED AND FELL INTO THE ENGINE WHILE IT WAS MOVING, DESTROYING THE REMAINDER OF THE ENGINE (LOST COMPRESSION ON 3 OF 4 CYLINDERS, ENGINE REPLACEMENT WAS $6,980 WITH MY PRIVATE MECHANIC-NO USED ENGINES ARE AVAILABLE NATIONWIDE SO I HAD TO PURCHASE NEW). THERE ARE MANY COMPLAINTS ABOUT THIS HAPPENING TO OTHERS ON THE INTERNET. I CONTACTED VW CUSTOMER SERVICE, WHO SAID IT WAS NOT RECALLED. THERE ARE AT LEAST TWO CLASS ACTION LAWSUITS ABOUT THIS SAME ISSUE AFFECTING OTHERS AND ONE PRIVATE LAWSUIT IN NJ. I SPOKE TO AN ATTORNEY AND PERSONAL LAW SUIT WILL BE TOO EXPENSIVE FOR ME. NOTE ALSO, I CALLED NHTSA IN SEPTEMBER AND FILED A COMPLIANT OVER THE PHONE--I ADDED MY COMPLIANT AT THAT TIME BUT IT DOES NOT APPEAR TO BE REGISTERED ON THIS NHTSA WEBSITE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND COASTED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FRACTURED AND DESTROYED THE ENGINE. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WERE NO RECALLS ON THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 12/13/2017 *LN *TR

MY AUTOMATIC TRANSMISSION IS SLIPPING AND THEN CLUNKS INTO GEAR. I BOUGHT THE CAR USED AT THE END OF APRIL 2017. I TOOK IT TO THE VW DEALERSHIP AND THEY FOUND METAL SHAVINGS IN THE TRANSMISSION FLUID. THE "WARRANTY" RAN OUT AT 60,000 MILES, I HAVE 64,000 MILES ON IT. THEY WANT $7100 TO REPLACE THE TRANSMISSION AND VW HEADQUARTERS REFUSES TO OFFER ANY HELP AT ALL.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 60 MPH, THE SUN ROOF IMPLODEDCAL DEALER (EXECUTIVE VOLKSWAGEN OF NORTH HAVEN RT5, 444 STATE STREET, NORTH HAVEN, CT, 06473) WAS CONTACTED AND INFORMED THE CONTACT THAT THE INSURANCE AGENT NEEDED TO BE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,307. .*BF *JS

NOTIFIED LAST FEB OF AIRBAG RECALL - CALLED LOCAL DEALER - SOUTHERN VW OF CHESAPEAKE AND HAVE RECEIVED NO FURTHER WORD

TAKATA RECALL: I AM AFRAID TO DRIVE MY CAR GIVEN THE RISK. THIS RECALL WAS SENT TO ME OVER A YEAR AGO AND STILL HAS NOT BEEN MADE AVAILABLE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY VOLKSWAGEN (LOCATED AT 1580 GOLDEN MILE HWY, MONROEVILLE, PA 15146) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE THE REPAIR OR A TIMEFRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ *CN

TAKATA RECALL IT'S BEEN OVER A YEAR. TODAY, BEFORE FILING THIS, I CALLED THE DEALER ONE LAST TIME TO CHECK ON REMEDY. THEY SAID THE PART WAS IN, COME ON DOWN IT WILL ONLY TAKE AN HOUR. I DROVE THE 20 MILES ONLY TO BE TOLD, "SORRY, THERE'S STILL NO REMEDY FOR YOUR MODEL." I'VE BEEN FORCED TO DRIVE A CAR THAT VW KNOWS COULD EXPLODE IN MY FACE. NO OPTIONS WERE OFFERED.

I WAS TRYING TO MERGE ONTO EXPRESSWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO HIT THE BRAKES AND LET THE TRAFFIC PASS BY, THEN I PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 55 TO 65 MILES AN HOUR. I HAVE NOTICED THAT THE CAR HAS A DELAY THAT TAKES 1 OR 2 SECONDS WHEN GAS PEDAL IS PRESSED AND CAR START SHAKING. THIS RESULTS IN A LOSE OF POWER AND DOES NOT ALLOW ME TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY SITUATIONS.

TAKATA RECALL - NO HELP FORM DEALER OR VOLKSWAGON HOTLINE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PARTS WERE EXPECTED TO ARRIVE IN THE SUMMER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/30/17*LJ *CN

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DOT THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

APRIL 1016 RECEIVED A RACALL NOTICE REGARDING 69M9 TAKATA SDI DRIVER FRONTAL AIRBAG. CALLED MANY TIMES, NO PARTS. CALLED TODAY, ONE YER LATER, NO PARTS. HAS VOLKSWAGEN DEFAULTED ON THEIR PROMISE TO REPLACE THIS FAULTY PART. I KNOW THEY HAVE CHALLENGED THE RECALL, BUT I WAS UNDER THE IMPRESSION THAT THEY WOULD COMPLY. VW REFUSED TO SUPPLY A REPLACEMENT CAR. KNOW THAT IN TESTS THIS PARTICULAR AIR BAG FAILED.

TAKATA RECALL. AFTER BEING INFORMED MY VEHICLE IS SUBJECT TO THE TAKATA RECALL, THE DEALERSHIP HAS REFUSED TO RECTIFY THE SITUATION TIME AND TIME AGAIN. I FEAR EVERYDAY FOR MY LIFE BECAUSE OF THIS SITUATION AND THE DEALERSHIP CONTINUES TO DENY RESPONSIBILITY. PLEASE HELP! I WILL NOT WAIT FOR A CATASTROPHE TO HAPPEN FOR THEM TO DO ANYTHING ABOUT IT. MY LIFE IS DEFINITELY IN THEIR HANDS AND MY SAFETY IS THEIR RESPONSIBILITY.

TAKATA RECALL DEALER HAS NO REPLACEMENT PARTS AND CANNOT TELL ME WHEN THEY WILL BE AVAILABLE. VW WILL NOT PROVIDE A LOANER SO I EITHER DO NOT DRIVE OR RENT A CAR MYSELF FOR WHO KNOWS HOW LONG! MY WIFE IS DISABLED AND CANNOT USE THE REAR SEAT.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. RECEIVED RECALL NOTICE APRIL 2016. ALMOST ONE YEAR LATER THE VW MANUFACTURER STILL HAS NOT TAKEN ACTION ON THIS KNOWN RECALL FAULT THAT HAS CAUSED FATALITIES. THIS DELAY IS TOTALLY UNACCEPTABLE AND PLACES MY FAMILY AT RISK.

THE 2.0T TSI ENGINE WAS MADE WITH A FAULTY TIMING CHAIN TENSIONER WHICH WILL FAIL AND CAUSE THE TIMING CHAIN TO BREAK CAUSING IMMEDIATE CATASTROPHIC ENGINE DAMAGE PUTTING THE DRIVER AND OCCUPANTS IN DANGER BECAUSE OF LOSS OF POWER AND DIFFICULTY STEERING. FORTUNATELY FOR US, THE TIMING CHAIN TENSIONER FAILED WHILE THE CAR WAS STARTED AND PARKED IN OUR GARAGE.

TAKATA RECALL: IT HAS BEEN OVER A YEAR SINCE WE RECEIVED NOTIFICATION ABOUT THE TAKATA AIR BAG SAFETY ISSUE. HOW MUCH LONGER WILL IT TAKE FOR THIS SAFETY PROBLEM TO BE RESOLVED (ON MY CAR)?

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) FOR THE FRONT DRIVER SIDE INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS KOMFORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS, SEAT BELTS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 05/23/17 *BF UPDATED 08/15/2017*JS

SAFETY RECALL 69M9 LETTER RECEIVED 5/16/16, WAS TOLD STILL NO PARTS 6/6/16, WAS TOLD STILL NO PARTS 11/11/16. I THINK 10 MONTHS IS TO LONG.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL, THIS ISSUE HAS NOT BEEN FIXED AND I NOW WANT TO TRADE IN THE CAR AND THE DEALER TELLS ME IT IS WORTH SUBSTANTIALLY LESS BECAUSE THIS HAS NOT BEEN FIXED.

THE TAKATA RECALL (#16V078) OCCURRED OVER 1 YEAR AGO ON FEBRUARY 9, 2016, AND THERE IS STILL NO FIX. PER THIS RECALL, DRIVING MY CAR IS DANGEROUS, AND HAS BEEN NOW FOR OVER A YEAR. VW HAS PROVIDED NO UPDATES ON THE AVAILABILITY OR POTENTIAL TIMING OF A FIX.

TAKATA AIRBAG-MY CAR HAS NOT BEEN REPORTED AS BEING IN FLORIDA YEAR ROUND. I DO NOT SEE IT AS A PRIORITY ON THE .PDF LIST OF VEHICLES BEING PRIORITIZED FOR REPAIR. MY CAR HAS ALWAYS BEEN IN A HIGH HUMIDITY ZONE IN SOUTH FLORIDA AND I HAVE OWNED IT SINCE OCT 2014. I WANT IT REPLACED AS IT IS HIGH RISK AND COULD KILL ME AND MY KIDS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALLTHE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/02/17*LJ

MY 2012 VW EOS HAD A TENSIONER CHAIN JUMP 5 TEETH WITH NO WARNING. AND NOW THAT IS SUPPOSED TO COST MY OVER 4,000$ TO REPAIR ACCORDING TO THE DEALERSHIP I HAD IT TOWED TO FROM MY HOUSE. I TRIED TO START IT AND IT JUST WOULDN'T START. I TOOK IT TO THE DEALERSHIP, THEY SOLD ME A NEW BATTERY, CHARGED ME A COUPLE HUNDRED DOLLARS TO TELL ME THAT THIS FAULTY PART IS WHAT CAUSED IT. THE CAR ONLY HAD ABOUT 80K MILES ON IT WITH VERY REGULAR SERVICING AND I BELIEVE THERE IS A SYSTEMIC ISSUE GOING ON HERE. PLEASE ASSIST.

TAKATA INFLATORS: NOTHING HAS HAPPENED YET, BUT SINCE THE RECALL SAYS THAT SERIOUS INJURY OR DEATH MAY OCCUR BECAUSE OF THE FAULTY AIRBAG I AM CONCERNED THAT IT HAS TAKEN SO LONG AND WE STILL DO NOT HAVE ANY INDICATION OF WHEN THIS WILL BE FIXED.

TAKATA RECALL REQUIRED AIRBAG REPLACEMENT UNDER SAFETY RECALL 69M9 NHTSA RECALL NUMBER 16VO78 HAS NOT BEEN DONE IN A TIMELY MANNER RESULTING IN A CONTINUING DANGEROUS SITUATION FOR THE VEHICLE OCCUPANTS.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE REPAIR FOR THE RECALL WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL, I RECEIVED A NOTICE ON 4-16-2016 THAT THE TAKATA AIRBAG NEEDED TO BE REPLACED IN OUR EOS 2012 VEHICLE. I HAVE BEEN UNABLE TO GET THE FREDERICKSBURG VW DEALERSHIP LOCATED AT 5208 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA TO REPLACE THE AIRBAG. I HAVE SPOKEN TO THEM ON A NUMBER OF OCCASIONS AND HAVE SENT EMAILS TO OTHERS WITHIN VW BUT HAVE BEEN UNABLE TO GET VW TO REPLACE MY AIRBAG.

MY CAR IS PART OF TAKATA AIRBAG RECALL. DEALER WIL NOT REPAIR OR PROVIDE LOANER VEHICLE. MY SAFETY AND MY FAMILY'S SAFETY IS AT SERIOUS RISK. THAT IS UNACCEPTABLE. I TRIED SELLING THE CAR BUT WAS OFFERED RIDICULOUSLY LOW VALUE DUE TO RECALL. SO THEY WON'T FIX IT AND FURTHER WILL PENALIZE ME FINANCIALLY WHEN TRYING TO TRADE IT. I WANT MY CAR FIXED NOW OR A LOANER VEHICLE PROVIDED

TAKATA RECALL ON MY VIN STATES: "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." IF MY VEHICLE IS UNSAFE TO DRIVE AS REPORTED BY TAKATA SAFETY RISK, WHAT IS MY NEXT COURSE OF ACTION SINCE THE RECALL IS INCOMPLETE AND REMEDY IS NOT YET AVAILABLE? *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V483000 (AIR BAGS) AND 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I BOUGHT A USED 2012 EOS IN SEPTEMBER OF 2015. SINCE OWNING THE CAR, I HAVE HAD TO REPLACE ALL 4 IGNITION COILS TWICE, IN LESS THAN A YEAR OF OWNING THIS CAR. THE FIRST TIME HAPPENED 3 WEEKS AFTER I BOUGHT THE CAR. THE VEHICLE IS IN MOTION, THEN FAILS TO ACCELERATE. IT DOES NOT TRANSITION FROM THE LOWER GEARS TO THE HIGHER GEARS SMOOTHLY AND I AM CONSTANTLY IN FEAR OF GETTING STRANDED.

TAKATA RECALL - EVEN THOUGH VW PUBLISHED PUBLIC NOTICE OF THIS AIR BAG RECALL ON APRIL 12, 2016, WE STILL HAVEN'T BEEN NOTIFIED OF A SCHEDULED REPLACEMENT. WE SHOULD BE ON A PRIORITY LISTING SINCE WE LIVE IN A SUB-TROPICAL CLIMATE (SC) AND OUR VEHICLE IS AMONG THE OLDER INSTALLATIONS (2012). WE HAVE NEVER BEEN CONTACTED BY VW.

I CALLED FINDLAY VW IN HENDERSON NV TO MAKE APPT TO HAVE AIRBAG REPLACED. THEY SAID VW DOES NOT "HAVE A REMEDY" AND THEY HAVE NO IDEA WHEN THE AIR BAG CAN BE REPLACED. IT IS COMMON KNOWLEDGE VW IS DRAGGING THEIR FEET IN REPLACING THESE TAKATA AIRBAGS. I WANT TO SELL THIS CAR SINCE I ONLY BOUGHT IT IN 9/2015. WHERE CAN I GET THE AIRBAG REPLACED? I HAVE A THREE YEAR PLATINUM EXTENDED WARRANTY THRU THAT COVERS THE AIRBAGS. I DO NOT WANT TO DRIVE THE CAR BECAUSE OF THE DANGER. I HAVE READ WHERE OTHER MANUFACTURERS AND REPLACING THE AIRBAGS AT A GOOD STEADY PACE EXCEPT FOR VW, WHICH DOESN'T SEEM TO BE REPLACING ANY. WHAT GIVES? WHO CAN I SEEK RECOURSE FROM?

TAKATA RECALL. I LEASED THIS VEHICLE AND THEN PURCHASED IT FROM THE DEALER. HE SOLD IT TO ME AFTER THE AIRBAG ISSUES WERE KNOWN AND DID NOT ADVISE ME OF THAT BEFORE PURCHASE. ALSO I HAVE BEEN GIVEN NO DATE ON WHICH THE DEADLY AIRBAGS WILL BE FIXED. I WAS NOTIFIED IN FEBRUARY 2016. I AM AFRAID MY CAR WILL BE HIT AND THE AIRBAGS WILL KILL ME. WHEN IS SOMETHING GOING TO BE DONE TO FORCE VW TO GIVE ITS CAR OWNERS A LOANER UNTIL THIS ISSUE IS FIXED?

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 09/14/16 *BF UPDATED 09/20/16.*JB

THERE ARE NO PARTS AVAILABLE TO REPLACE THE AIRBAGS THAT HAVE BEEN RECALLED AND ARE A THREAT TO LIFE IF THEY DEPLOY. I BOUGHT OUT MY LEASE TWO YEARS AGO AND I BELIEVE THEY KNEW OF THIS ISSUE BUT LET ME BUY THE CAR ANYWAY. ALSO, THE RECALL JUST SAID THE AIRBAG DIDN'T WORK PROPERLY, NOT THAT SHARDS OF METAL COULD KILL ME IF IT DEPLOYED. I ONLY LEARNED THIS SATURDAY WHILE AT THE DEALER AFTER I PUT OVER $300 FIXING THE START BUTTON AND $700 PUTTING ON NEW TIRES. THE DEALER SAID HE WOULD BUY MY CAR FOR $12,000 ONLY IF I BOUGHT ANOTHER VW. THIS CAR IS A THREAT TO MY LIFE AND I DON'T WANT TO DRIVE IT. PLEASE TAKE ACTION SO WE ARE NOT FORCED TO GAMBLE WITH OUR LIVES WHILE DRIVING A VEHICLE WE BOUGHT AND MAINTAINED IN GOOD FAITH!

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT...UPDATED 09/12/16 *BF UPDATED 09/21/16.*JB

TAKATA RECALL, I CANNOT TRADE IN MY CAR UNTIL THE RECALL IS TAKEN CARE OF!!!

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V285000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ....UPDATED 07/05/16 *BF UPDATED 07/14/16.*JB UPDATED 11/23/16. *JB

RECEIVED AIRBAG RECALL NOTICE FROM VW. CALLED LOCAL DEALER WAS REFERRED TO VW AMERICA. VW IS DOING NOTHING FOR CUSTOMERS AS NHTSA HAS NOT ISSUED A DO NOT DRIVE ORDER. HOW MANY DEATHS WILL IT TAKE TO FORCE VW INTO DOING WHAT IS RIGHT FOR CONSUMERS OR FOR NHTSA TO ISSUE A DO NOT DRIVE ORDER?. IF MY WIFE DRIVES HER CAR, AND IS INJURED, I WILL BE HOLDING VW AND THE NHTSA RESPONSIBLE.

TAKATA RECALL. I CONTACTED VW TODAY AND THEY HAVE REFUSED TO REMOVE MY VEHICLE FROM SERVICE AND PROVIDE A RENTAL OR LOANER VEHICLE UNTIL MY CAR IS REPAIRED AND SAFE TO DRIVE. HONDA HAS PROVIDED LOANER VEHICLES. WHAT MAKES VW ANY DIFFERENT. AS OUR PRIMARY MODE OF TRANSPORT, THIS VW SHOULD BE REQUIRED TO BE REMOVED FROM SERVICE BY THE US GOVERNMENT. THIS CAR IS A POTENTIAL DEATH TRAP TO MY FAMILY!!

"TAKATA RECALL" VW IS DRAGGING THEIR FEET AND PUSHING BACK ON THE NHTSA ABOUT THIS RECALL AND THE PUBLIC IS SUFFERING OVER IT. I CALLED BOTH DOUGLAS VW SUMMIT, NJ AND VW OF AMERICA CORP OFFICES AND NO ONE KNOWS WHEN THIS WILL BE AVAILABLE TO FIX. MEANWHILE MY WIFE RIDES AROUND WITH A GRENADE IN FRONT OF HER. VW CORP REFUSED ME A LOANER UNTIL THEY GET THIS FIX AVAILABLE. MEANWHILE YET ANOTHER TRAGIC DEATH IN TEXAS FROM THE SHRAPNEL CUTTING THE JUGULAR VEIN AND CORRODED ARTERY OF THIS POOR GIRL. WHO IS NEXT, WHILE VW DRAGS THEIR FEET. RECALL NOTICE WAS DEC 2015 OR JAN 2016

ON MARCH 18, 2016 I WAS DRIVING MY CAR AND IT BEGAN TO SHAKE AND SHUTTER AS IF I HAD A FLAT TIRE. IT WOULD ALSO NOT ACCELERATE. FORTUNATELY I WAS ABLE TO PULL ONTO THE SIDE OF THE HIGHWAY AND CHECK FOR A FLAT. I DID NOT HAVE A FLAT. I HAD MY CAR TOWED TO THE DEALER AND THEY DETERMINED THAT ONE OF THE FOUR FUEL INJECTORS WAS FAULTY. THEY INFORMED ME THAT VOLKSWAGEN WAS HAVING ISSUES WITH FUEL INJECTORS AND THAT IT WAS GOING TO BE COVERED UNDER WARRANTY EVEN THOUGH MY CAR WAS OUT OF WARRANTY. I ASKED THEM TO REPLACE ALL FOUR OF THE FUEL INJECTORS SINCE THEY WERE HAVING ISSUES WITH THEM, BUT THEY WOULD NOT DO SO. THE DEALER ONLY REPLACED ONE OF THE FUEL INJECTORS. I CONTACTED VOLKSWAGEN CUSTOMER CARE ON MARCH 21, 2016 AND I WAS TOLD THAT VW HAD ISSUED A WARRANTY EXTENSION ON FUEL INJECTORS AND THEY WERE NOW COVERED FOR 10 YEARS/120,000 MILES. I ASKED IF THEY WOULD BE ABLE TO REPLACE THE THREE ORIGINAL FUEL INJECTORS, SINCE I AM NOW CONCERNED ABOUT THE SAFETY OF MY CAR. THEY TOLD ME THAT THEY WOULD NOT DO THAT SINCE THEY WERE OPERATING PROPERLY. I POINTED OUT THAT IT WOULD BE SAFER TO BE PROACTIVE AND REPLACE THE THREE ORIGINAL FUEL INJECTORS SINCE THEY WERE INSTALLED AT THE SAME TIME AS THE ONE THAT WAS REPLACED AND COULD VERY WELL FAIL IN THE FUTURE. VW TOLD ME THAT THEY WOULD NOT DO SO. I AM THEREFORE CONTACTING YOU TO SEE IF YOU COULD INTERVENE ON MY BEHALF AND HAVE VW REPLACE THE THREE ORIGINAL FUEL INJECTORS. THANK YOU CC: VW CUSTOMER CARE 3800 WEST HAMLIN RD AUBURN HILLS, MI 48326 *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE JERKED AND THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CYLINDER ONE FUEL INJECTOR WAS STUCK OPEN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE JERKED FORWARD AND FAILED TO ACCELERATE AS THE CHECK ENGINE AND EPC WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDERS ONE AND TWO MISFIRED. AS A RESULT, THE INTAKE MANIFOLD AND TWO IGNITION COILS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDER FOUR MISFIRED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

HERE IS MY STORY... TRANSMISSION WILL GO INTO NEUTRAL STATE WHILE DRIVING. FINALLY FAILED ON 2/2013. MECHATRON UNIT REPLACED. PROBLEM CONTINUED. THEY BLAMED THIRD PARTY REAR VIEW CAMERA WHICH I DEACTIVATED. VEHICLE WAS TAKEN BACK IN ON MARCH 12, 2103 AT WHICH TIME THEY REPLACED THE SHIFTER MECHANISM. TOLD ME EVERY THING OK. I KEPT HAVING INTERMITTENT ISSUES. AFTER CAR GOING INTO NEUTRAL STATE IN MIDDLE OF TRAFFIC I TOOK CARE BACK IN, AUGUST 27, 2013. THEY TOLD ME THEY FOUND NO FAULTS AND CAR WAS RUNNING ACCORDING TO FACTORY SPECIFICATIONS AND THEY COULD NOT DO ANYTHING. AT WHICH TIME I STARTED CARRYING A VIDEO CAMERA IN THE CAR. IT FAILED A FEW TIMES BUT I WAS NOT ABLE TO RECORD BE CAUSE BY THE TIME I GOT CAMERA READY CAR WENT BACK TO NORMAL OPERATION. ON 1/27/14 IT FAILED LONG ENOUGH FOR ME TO RECORD THE EVENT (I HAVE A RECORDING). I WAS IN THE MIDDLE OF TRAFFIC AND TRANSMISSION WENT INTO A NEUTRAL STATE. I TOOK IT TO DEAL WHO RAN DIAGNOSTICS AND FOUND NO FAULTS. AFTER WATCHING VIDEO SERVICE MANAGER CALLED VW WHO TOLD THEM TO RUN A SOFTWARE UPDATE. I ASKED TO MEET WITH FACTORY REPRESENTATIVE AND THEY COULD NOT GIVE ME A DATE AS TO WHEN HE IS AVAILABLE. ON 1/31/14 I OPENED CASE # 14008852 WITH VW ADVOCACY GROUP 800-822-8987. THEY HAVE BEEN PRETTY USELESS. AS I EXPLAINED THAT I FEEL UNSAFE DRIVING VEHICLE THEY SAID IT WAS REPAIRED, BUT CANNOT GUARANTEE SAFETY. THEY ALSO SAID THEY DID NOT KNOW WHEN THE FACTORY REP, BILL MANSON WILL BE AVAILABLE TO MEET WITH ME. I ASKED FOR A LOANER UNTIL SUCH TIME AND THEY COULD NOT PROVIDE A LOANER. THEY TOLD ME I HAVE TO PICK UP VEHICLE AND RETURN THE LOANER THAT I CURRENTLY HAVE. I PLAN TO DO THIS TOMORROW BUT HONESTLY I WILL PROBABLY GET RID OF THE VEHICLE ASAP. ANY ADVISE OR RECOMMENDATIONS WILL BE GREATLY APPRECIATED. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE SUNROOF FRACTURED INTO SMALL PIECES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC DIAGNOSED THAT THE ENTIRE GLASS SUNROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,900.

1ST TIME PULLING UP TO THE AIRPORT PARKING GATE TRANSMISSION DISENGAGED, UNABLE TO MOVE THE CAR FOR ABOUT 5 TO 10 MINUTES. 2ND TIME ON THE ONRAMP OF THE HIGHWAY ENTERING TRAFFIC, TRANSMISSION DISENGAGED AGAIN. RETURNED THE CAR TO THE DEALER FOR REPAIR. *TR