2014 Cadillac CTS

Component: SEATS

General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high load condition such as a crash.

Consequence: A seat that does not stay secured increases the risk of occupant injury in a vehicle crash.

Remedy: GM will notify owners, and dealers will inspect the seat hook bracket assembly weld and replace the lower seat track, as necessary, free of charge. The recall began on August 15, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14340.

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Component: POWER TRAIN:AUTOMATIC TRANSMISSION

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac ATS vehicles manufactured April 23, 2012, to March 20, 2014, and 2014 Cadillac CTS vehicles manufactured June 10, 2013, to March 20, 2014. In the affected vehicles, the transmission shift cable may detach from either the bracket on the transmission shifter or the bracket on the transmission.

Consequence: If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

Remedy: GM will notify owners, and dealers will inspect the vehicles to make sure the cable is properly seated at the transmission and shifter brackets, free of charge. The recall is expected to begin in early August 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14179.

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Component: ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.

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Component: ELECTRICAL SYSTEM

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.

Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM’s number for this recall is 14515.

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own a 2014 Cadillac CTS (VIN: [XXX] ) that was serviced under GM Recall N192279370 for rear axle differential seizing. On [XXX], the dealership replaced the rear differential carrier assembly and performed the required hydraulic system bleed. At intake, their own multi-point inspection documented no issues with the transmission, radiator, or cooling system. Immediately after the recall repair, my vehicle experienced severe issues: transmission slipping and radiator contamination with transmission fluid. These problems did not exist prior to the recall service. The dealership now claims the damage resulted from “stop leak” in the system and refuses warranty coverage. However, stop leak was not used until after the failure occurred, and only as an emergency measure to get the car home safely. The evidence strongly indicates that the failure resulted from the recall service, possibly from improper reconnection or contamination during the repair. Their refusal to acknowledge responsibility leaves me with significant repair costs for a problem that began directly after their mandated safety recall work. I am requesting NHTSA’s assistance in investigating this case, as the failure appears to be linked to the recall repair and raises concerns of improper procedures during service. Documentation, including service invoices, inspection sheets, and repair notes, are available to support this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The gear shifter cable on my 2014 Cadillac CTS failed completely and without warning. The vehicle became totally inoperable and could not be shifted into Park, Neutral, Reverse, or Drive. There were no dashboard alerts or signs of failure. This matches the exact symptoms described in GM Recall No. 21V473000. However, my vehicle was excluded from further action because it had previously received a visual-only inspection during the recall window. No functional testing was performed. Despite being marked as “repaired,” the shifter cable failed exactly as described in the original recall. GM confirmed that the recall case was closed after a visual inspection per their protocol. But this inspection clearly failed to detect a dangerous mechanical defect. I have now been without a working vehicle for over two weeks, with the earliest dealership appointment not available until the week of July 7 — and a $180 diagnostic fee quoted, with no guarantee of repair coverage. This breakdown could have resulted in a crash or rollaway if it had occurred while driving or parked on an incline. It poses a serious safety risk not just to me but to the public. Vehicles cleared with insufficient inspection should not be excluded from protection. I respectfully request that NHTSA investigate this failure, hold GM accountable for prematurely closed recall cases, and consider requiring them to reopen and expand the campaign to include VINs like mine. I am willing to provide photos, documentation, and records as needed. Thank you for your attention and swift consideration.

The contact owns a 2014 Cadillac CTS. The contact stated that while driving 60 MPH, the contact heard an extremely loud bang, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway and observed smoke coming from the rear axle. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the rear axle differential. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V038000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 170,000.

The 2014-2015 CTS-V Model has a safety recall for the exact same safety problem (differential) my 2014 CTS is experiencing. Why is the V series only included in the recall when other 2014-2015 CTS's have the same issues?

The contact owns a 2014 Cadillac CTS A. The contact stated while driving at approximately 45 MPH she heard an abnormal sound from the rear of the vehicle. The contact stated that it sounded like an amplified road noise. Additionally, the contact stated that there was an intermittent sharp jarring of the vehicle. The contact stated that the vehicle was downshifting to a lower gear independently. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who had diagnosed and determined that the differential was cracked and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 20V038000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 70,000.

I just recently purchased my Cadillac. And the rear end is going out! I literally cannot even drive it anywhere because it is about to lock up completely. It will barely go and definitely doesn't want or like to go uphill. I could hardly go 20 miles per hour when I parked it the other night. There has not been an incident yet but if I hadn't parked it, it could've locked up completely when I was going down the highway is what my mechanic friend told me. It was not bad until just the day before it got to this point. It was making a little bit of a humming noise which I thought was just a wheel bearing the other night because that's exactly what it sounded like. But, the night I parked it it had started making like a loud thumping noise when I would try to accelerate. The more I would accelerate the louder the noise and it just didn't want to go. So, I parked it and that's where it's been since. So, I got online to look and see if there were any recalls for this issue. I find that there is a recall for the 2014 Cts-V for the rear end. I think it's not only the Cts-V models I think it's the regular Cts's as well. Can you check into this for me because I literally just bought this car and haven't even gotten my license plate yet and now I can't even do that or go anywhere for that matter. I am a business owner and I rely on my vehicle and I can't even get to work to open my store right now,. I would greatly appreciate it if you could check into if this recall shouldn't be extended to the regular Cts models as well. Thanks and have a great day.

My car was unsafe to drive. It would not shift into drive. I had it towed to a mechanic who diagnosed the problem. I was informed the differential was the problem. I could not drive my car until the repair was done. No one had the differential part in the USA. My car is 2014 CTS with only 66,000 miles. Can I be reimbursed for this repair?

The contact owns a 2014 Cadillac CTS. The contact stated that while driving at various speeds, there was a rattling noise present coming from the rear of the vehicle. The contact stated that the rear of the vehicle was very unstable and was vibrating and shaking abnormally. The contact that the rear suspension warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 68,000.

The contact owns a 2014 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to an independent mechanic, who diagnosed that the rear differential needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 41,000.

The contact owns a 2014 Cadillac CTS. The contact stated while driving at various speeds, there was a grinding sound coming from rear end of the vehicle. The vehicle was taken to the local service center who discovered metal shavings inside in the rear differential fluid and informed the contact that the rear differential needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 84,000.

The gears inside the rear-differential of a 2014 CTS Luxury 3.6 liter Cadillac, with 48,000 miles, failed to the point where the whole differential had to be replaced. This defect is extremely dangerous to the owner of the vehicle, as well as others on the road. If the differential fails to the point where the tires lock up, the driver can lose control of the car. There were no warning messages relating to the problem and the problem did not come on gradually. There was a sudden loud grinding noise that came from the rear of the car, while driving, and the car was immediately taken to a Cadillac dealership for inspection. The dealership mechanic/technician determined that the rear differential completely failed and needed to be replaced. (The oil was drained from the differential and there were metal shavings inside the oil.) Upon research on the internet, it was determined that this rear-differential defect is an extensive problem, as other 2014 Cadillac CTS owners are experiencing a similar problem. Cadillac has recalled the 2014 CTS-V for this rear differential defect but has not acknowledged the same problem with the 2014 CTS 3.6 liter (it appears to be the same product/part design.)

The contact owns a 2014 Cadillac CTS. The contact stated while driving 40 MPH, he heard a loud abnormal scraping sound coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear axle differential assembly. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V038000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 94,000.