2021 BMW 3 Series

The contact owns a 2021 BMW 330I. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The local dealer was contacted, and confirmed the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The contact owns a 2021 BMW 330I. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were available but in limited quantities. The contact had not experienced a failure.

1. The engine starter motor (specifically the pinion starter) has failed, and the auxiliary battery is also showing reduced capacity (only a portion of its 660 cold cranking amps). The vehicle is currently at a service center where the technician has diagnosed these issues. The components should be available for inspection upon request, as they have not yet been replaced. 2. The failure of the starter motor and battery primarily affects the vehicle's ability to start. While this could potentially strand you in an unsafe location, the information provided does not indicate any specific safety incident or risk that occurred during operation. No direct safety hazard has been reported. 3. Yes, a technician has diagnosed the problem and confirmed a fault code in the drivetrain related to the failed starter motor. The technician also identified the auxiliary battery's reduced output. This confirmation comes from a service center, which could be a dealer or independent shop. 4. The only inspection mentioned is by the technician at the service center. There is no indication that the manufacturer, police, insurance representatives, or others have inspected the vehicle or components. 5. Yes. Prior to the failure, when starting the car in the early morning, a "drive train service" message appeared on the display, advising you to visit a service center as soon as possible. This warning was the first symptom of the problem before the starter ultimately failed and the battery drained. This aligns with the technician's diagnosis of a drivetrain fault code related to the starter motor.

While driving approximately 70 mph on the highway, my vehicle’s sunroof suddenly and violently shattered without any warning. There was no impact from debris, no vehicle in front of me throwing objects, and no prior damage to the glass. The explosion was extremely loud, resembling a gunshot. The sunroof glass appeared to burst outward and then collapse inward, sending broken glass downward. Thankfully, my vehicle has a canvas sunshade beneath the sunroof, which was closed at the time. The sunshade prevented glass from falling directly onto me and my passenger. Without the shade, we likely would have sustained injuries from falling and flying glass. There were no road hazards, weather anomalies, or external impacts that could have caused this failure. The failure appears to be spontaneous. This incident created a significant safety hazard due to: The sudden loud explosion at highway speed The potential for serious injury from falling glass The risk of loss of vehicle control due to distraction or injury The possibility of future occurrences in similar vehicles I believe this may be a manufacturing defect involving the tempered glass panel.

The contact owns a 2021 BMW 330I. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I have reached out to both the manufacturer and dealership regarding “Recall Campaign No. 25V-636: Engine Starter” who both do not have a remedy for this recall and do not have a reasonable timeframe of when it will be resolved.

The contact owns a 2021 BMW 330I. The contact stated that several attempts were needed in the morning to start the vehicle. The contact stated that while driving at various speeds, the message "Check Control - Engine Unable to Start" even though the vehicle was running and being driven. Additionally, the contact stated that after stopping at a traffic light, the engine ON/OFF engaged; however, after the traffic light changed and the brake pedal was released, the vehicle failed to restart as designed. The contact stated that several attempts were needed to restart the vehicle. The contact stated that after disengaging the ON/OFF feature, the vehicle failed to turn off when the vehicle was parked. There was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, there was no part available for the repair. The local dealer was contacted, and the contact was informed that there was no information on when parts would become available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2021 BMW 330I. The contact stated while driving 50 MPH and coming to a stop at a red traffic light, the contact started smelling smoke. There was no warning light illuminated. The contact turned off the vehicle, but the vehicle failed to restart with a message that the vehicle was unable to be restarted displayed. The contact turned on the hazard lights with the vehicle stopped in the middle of the road. The contact then noticed that there was smoke coming from the front end of the vehicle and immediately called 911. The contact stated that while a Metro service employee was attempting to assist the contact in towing the vehicle to the side of the road, the worker noticed that fire had started underneath the vehicle and called the Fire Department. The contact exited the vehicle and noticed that there was fire underneath the front end. The contact stated that the front end of the vehicle then burst into flames. The fire was extinguished by the Fire Department. A Fire Department report was filed. The front end of the vehicle was significantly burned. A Police Officer arrived at the scene but had not filed a report because there was no injury sustained. The Police Officer provided his badge number to the contact. The vehicle was towed to a tow lot, where it was being evaluated by the Insurance Company. The contact stated that the vehicle was a total loss; however, the Insurance Company had not yet confirmed that the vehicle was a total loss. The dealer and the manufacturer were not notified of the failure. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 30,000.

I bought my car in 2023 with 12,000 miles. I currently have 43,000 on it. I don’t drive it hard and have always had the maintenance done. I had my rear brakes replaced today at BMW and I was told my engine mounts have failed and need to be fixed asap. Was given a quote of 3000.00. My warranty expired literally 2 months ago. I’m told it’s dangerous to drive but how does this happen? Everything I read says they should be lasting 60,000-100,000 miles at least.

The front axle support and the right front control arm bearing bracket may be separating, which is causing my vehicle to continually fall out of alignment. This ongoing issue is leading to accelerated tire wear, despite the fact that I have not driven many miles. The manufacturer needs to address the underlying cause, as the dealership continues to recommend alignments without resolving the root problem. I have already paid for two alignments, yet the vehicle consistently goes out of alignment again.

The contact owns a 2021 BMW 330I. The contact stated that while the vehicle was parked with the engine running, the engine was shaking abnormally. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The dealer was contacted and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 33,672.

The contact's son owns a 2021 BMW 330I. The contact's son received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.