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NHTSA recalls, safety ratings, and consumer complaints for the 2020 Subaru Legacy.
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Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Remedy: Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Driver's seat structurally unstable due to factory-installed welded nut shearing off the seat rail anchor at approximately 32,000 miles. Confirmed by Napleton Subaru technician on video. Physical component in owner's possession. Failure is consistent with prior Subaru seat rail weld recalls. This affects seat stability, occupant restraint geometry, and crash protection.
The contact owns a 2020 Subaru Legacy. The contact stated that during inclement weather, the front driver and front passenger’s side power windows failed to automatically roll up as intended. The contact was forced to hold the power window button to slowly roll the windows up. The vehicle was taken to a dealer, where the contact was informed that there was debris in the slides inside the windows, causing the windows to fail to retract. The contact stated that the driver’s side window retractor was replaced; however, the failure returned soon after the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 29,000.
One hour into traveling on the highway smoke began to come from under the hood so we pulled off to the side of the road. Upon opening the hood, after the smoke cleared, a fire was observed. At that point the passengers exited the vehicle and called 911. There was no warning lights or sounds indicating any problems prior to this. The car burned very quickly and the firefighters extinguished the fire but not before the entire car was burned to ashes. The car is wrapped and in the possession of the insurance company pending investigation.
The 2020 Subaru Legacy has 6 NHTSA recalls and 120 consumer complaints on file. It received an overall safety rating of 5 out of 5 stars in NHTSA crash testing. The high number of complaints suggests potential reliability concerns — review the complaint details above before purchasing. For the most detailed information about a specific vehicle, decode its VIN using our free decoder above.
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Component: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Consequence: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Component: SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Consequence: A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
Remedy: Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Consequence: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Consequence: An air bag that does not deploy during a crash can increase the risk of injury.
Remedy: Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
Power window driver side intermittently fails to function, leaving window partly or completely open. This is an ongoing problem. Often I have to restart the car to get the window to operate properly. Difficult to drive when weather conditions change suddenly and window won’t close.
in inclement weather the windows will not roll up, especially heavy rain events. The window will attempt to go up and then go into the fully open position. You have to wait a minute before the window will allow you to attempt again of reset the windows. This happen to me on the highway in a heavy rain. It has happened several times. Subaru knows of this problem and has a technical bulletin about it to change the motor and window tracks. They all should be changed before a fatality occurs
The contact owns a 2020 Subaru Legacy. The contact received notification of NHTSA Campaign Number: 24V227000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I have had two spontaneous window cracks within 6 to 9 months apart. I had a full windshield replacement and the windshield has just cracked again. The second incident, the vehicle was parked overnight so it wasn't caused by a rock or from following a car.
The Thermo control valve is faulty and my friends is too. There is a class action lawsuit concerning this part. I replacement part was designed in 2021 and Subaru is aware of this issue, but refuses to do a recall. So far 2019, 2020 and 2021 models are affected.
Windshield On 3/5/24 I drove to work,...the windshield was intacted as of 8AM.. after my shift at 4PM mysteriously there was a line (crack in the window on the drivers side) around 6 inches....haven't been to my car since Wednesday 3/6/24... today 3/11/24 that crack has expanded to 12-14 inches across the drivers side The car is parked in my driveway
Sunroof exploded spontaneously while traveling down freeway. No one was within 3/4 of a mile in all directions.
The engine thermo control valve has been defective and Subaru has known this issue since 2022 and has tried to do some software update but it is defective [XXX] ) despite multiple tries. This can overheat an engine, result in the front collision warning system (eyesight) and rear auto-braking not working. Specific to my case, the front and rear collision warning systems are off, auto lane departure avoidance system is off, the engine can overheat and has had reduced performance, and the check engine lights are also on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The coolant bypass valve was defective. You would have to ask the dealership to inspect it, they kept it when they changed it out. It is unsafe because the engine could have overheated and exploded. The problem has been confirmed Subaru of Little Rock. They replaced the valve and some other parts. The check engine light came on when I started the car the night of Dec 22, 2023. At this time, the heat was struggling, the vents were barely blowing, and the thermometer would only work sometimes. I want to upload the Subaru dealership paperwork I received when I picked up the car, but the upload function is not working. Please send me an email if you would like a copy.
We recently purchased a used 2020 Subaru Legacy sedan with ~33,000 miles on it. It has a salvage title due to previous owner hitting a deer, (no air bag deployed, just minor body work) and it was professionally repaired to "like-new" condition. Last weekend, when starting the car, the check engine light and a bunch of other warning lights came on. An OBDI scan showed a code of "P263A" indicating a problem with the Thermo Control Valve. As a result of the defective TCV, several major functions of the vehicle were automatically disabled: adaptive cruise control, eyesight system with lane keeping, automatic braking, as well as all cabin heating, windshield defrost function, and the engine temperature gauge. Without these systems properly working, the drivability of the vehicle is greatly impaired, especially in a Minnesota winter without a functional windshield defrost and engine temperature monitoring gauge. When taking the car into the local Subaru dealership for full diagnostics, they confirmed that indeed the TCV was bad, and quoted me a cost of $1135 to replace it. They claimed that since the car has a salvage title, Subaru's warranty will not cover any part of this repair. However, there is a known wide-spread failure of this Thermo Control Valve in the 2019-2021 cars as listed in Subaru Technical Bulletin [XXX] which clearly states that there is a redesigned TCV that replaces the defective earlier part and fixes the earlier design flaws of the one installed in 2019-2021 vehicles. I spoke with the Subaru of America Client Advocacy representative, and he was adamant that the salvage title negates any responsibility for Subaru to fix this know defectively designed Thermo Control Valve. My thinking is that the defective TCV is both a drivability and a safety issue, and due to the wide-spread early life failure of this part, Subaru should be compelled by a recall to replace the defective car in all customer cars. All ADAS is affected by a bad TCV. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
At approximately 30k miles we had noticed the vehicle sounded loud, like a Turbo. It got worse and after returning from our vacation trip to Maine, it was noticeable louder but couldn’t place a finger on the problem. We brought the vehicle in to Victory Subaru in Morristown and they diagnosed the two rear failed wheel bearings. My question is how can both wheel bearings fail at only 20k and is there a potential for a system wide recall? Thanks
Showing 15 of 120 complaints