1,133 consumer complaints have been filed with NHTSA for the 2001 Jeep Cherokee. Click any complaint to view the full owner description.
SEATS,UNKNOWN OR OTHERDecember 18, 2025
The bolt broke on the driver's side seat. I had it replaced and I would like the car manufacture to reimburse me. Several Jeep owners have posted on this issue. For the 2001 Jeep front seat bolt recall, it is important to note that there is no specific recall for the front seat bolts. However, there have been complaints regarding the stability and safety of the front seats in the 2001 Jeep Cherokee. Complaints: Many owners have reported issues with the front seat frame breaking, causing the seat to become unstable or wobbly. 1 Safety Concerns: These issues have raised safety concerns, as they could lead to serious accidents if the seat is not secure. 1
TIRESOctober 22, 2025
The contact owned a 2001 Jeep Grand Cherokee equipped with Prinx Tires, Tire Line: High Country RT, Tire Size: LT265/65/R16, DOT Number: N/A. The contact stated that, while his son was driving at an undisclosed speed during light snowfall and attempting to reduce speeds, the vehicle lost traction. As a result, the driver lost control of the vehicle and slid off the roadway, only coming to a complete stop after rolling once down an embankment and colliding with a tree. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The driver did not receive immediate medical attention but later transported himself to a chiropractor and was treated for stiffness. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24T014000 (Tires), and the VIN was included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
AIR BAGSNovember 3, 2023
The contact owns a 2001 Jeep Grand Cherokee. The contact stated while driving at various speeds, the air bag warning light illuminated. The warning light flashed on and off intermittently. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 199,181.
ENGINEJuly 19, 2022
The contact owns a 2001 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 174,000.
AIR BAGSApril 6, 2022
Airbag light coming Laredo.!! Will it work??? Drivers side squib is error it reads is there an issue with squib and clockspring? Very expensive repair several issues on web about clockspeings going bad on all years of jeep grand cherokee laredos. Mine is 2001 jeep.
TIRESFebruary 10, 2022
The contact owns a 2001 Jeep Grand Cherokee equipped with Cooper Tires, Tire line: Discoverer H/T, Tire Size: 245/70/R16, DOT Number: UP9HC5T4216. The contact stated while driving 25 MPH, the driver's side front tire had a blowout, causing the vehicle to bounce and shake. Additionally, there was smoke coming from the driver's side front tire. The contact was able to pull over and a tow truck assisted by replacing the faulty tire with the spare tire. The dealer was made aware of the failure and replaced the tire. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
ENGINEFebruary 9, 2022
The contact owns a 2001 Jeep Grand Cherokee. The contact stated that the vehicle was taken to an independent mechanic for the windshield replacement; however, after the repair was completed, the vehicle failed to start up. The vehicle was waiting to be towed to the local dealer. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 58,000.
FUEL SYSTEM, GASOLINEJuly 13, 2021
The contact owns a 2001 Jeep Cherokee. The contact stated while driving 10 mph, the vehicle lost motive power without warning and there was smoke coming from the engine. The vehicle was towed to an independent mechanic and diagnosed that the top cylinder was faulty. The vehicle was then towed to a dealer, but the dealer informed the contact that they did not repair vehicles older than 2006 and would only order a part to cover the manifold. The vehicle was not diagnosed nor repaired. The Vin was included in NHTSA Campaign Number: 02V104000 (Fuel System, Gasoline). The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact to take the vehicle to a dealer for diagnosis. The failure mileage was 145,333.
FUEL SYSTEM, GASOLINE,ENGINEMarch 11, 2021
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THE SENDING UNIT IN THE FUEL TANK WAS INOPERABLE. A VAPOR LOCK CAUSED THE VEHCILE TO NOT START-UP. THE MECHANIC WAS UNABLE TO LOCATE REPLACEMENT PARTS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 280,000. THE VIN WAS NOT AVAILABLE.
ELECTRICAL SYSTEMMarch 7, 2021
OVERHEAD DISPLAY CEASES TO WORK. ONLINE FORUMS HAVE POINTED TO A FAULTY WIRING HARNESS THAT HAS TO BE REPLACED AT CONSIDERABLE COST. IF THE HARNESS IS FAULTY COULD IT CAUSE AN ELECTRICAL PROBLEM?
SEAT BELTSFebruary 19, 2020
THE STOCK SEAT BELTS LOCATED IN THE REAR SEAT OF THE VEHICLE DO NOT LOCK IN ORDER TO PROPERLY AND SAFELY INSTALL CHILD SAFETY SEATS. THIS IS NOT A ONE TIME THING AS THEY WILL NOT SECURE AFTER BEING FULLY EXTENDED. I HAVE ALREADY CONTACTED A DEALER AFTER FINDING AN OLD RECALL BUT WAS TOLD THEY WOULD NOT FIX AS THEY DIDN'T KNOW WHAT I WAS SPEAKING OF.
SUSPENSION,SERVICE BRAKES,ENGINEOctober 11, 2019
THE 2001 JEEP JUST CAME TO A STOP WHILE IT WAS BEING DRIVEN ON THE HIGHWAY. IT HAD ALWAYS HAD ENGINE ISSUES. THE FRONT WHEEL SUSPENSION ON THE PASSENGER SIDE OF THE 2001 JEEP CHEROKEE LAREDO IS BENT AND WHILE DRIVING IT ON THE STREET OR HIGHWAY IT CAUSES THE VEHICLE TO PULL TO THE LEFT AND IS UNSTABLE WHEN DRIVING IT ON A HIGHWAY OR STREET. THE ENGINE HAS A KNOCKING SOUND WHENEVER IT IS RUNNING. THE BRAKES TO THE VEHICLE HAS BEEN SLIPPING AND MAKING A GRINDING NOISE WHILE DRIVING IT. SOMETIMES THE JEEP DOESN'T WANT TO DRIVE OVER 70 MPH WHEN DRIVING IN THE HIGHWAY OR STREET. WE HAVE HAD TO REPLACE THE BRAKES BECAUSE THEY STARTED SMOKING WHILE DRIVING ON THE HIGHWAY. THERE IS ELECTRICAL ISSUES WITH THE CAR AS WELL WHERE THE RADIO DOESN'T PLAY AS WELL AS OTHER ELECTRICAL PARTS DON'T WORK. MY 2001 JEEP HAS STOPPED WHILE MY HUSBAND WAS DRIVING IT ON THE HIGHWAY AND IT IS NOT DRIVABLE. I HAVE HAD TO REPLACE THE IGNITION COIL AND SPARK PLUGS MANY TIMES FOR MANY YEARS. THERE HAS ALWAYS BEEN A WATER LEAK ON THE PASSENGER SIDE DRIPPING WHENEVER THE CAR IS IN MOTION, COMING FROM THE DASHBOARD ONTO THE CARPET SINCE THE CAR WAS PURCHASED. THERE MAY BE OTHER ISSUES WITH THE 2001 JEEP THAT I HAVE MISSED.
STRUCTUREAugust 7, 2019
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS INCLUDED IN CUSTOMER SATISFACTION RECALL NUMBER: N47 REGARDING A DEFECT WITH THE STRUCTURE. A POTENTIAL FAILURE OR FIRE COULD OCCUR IF THE REAR OF THE VEHICLE WERE IMPACTED. THE MANUFACTURER RECALL REQUIRED THAT A HITCH BE ADDED TO THE REAR OF THE VEHICLE TO PREVENT THE POSSIBLE FAILURE. THE MANUFACTURER WAS NOTIFIED TWICE OF THE FAILURE. THE FIRST TIME THE MANUFACTURER WAS NOTIFIED, THE REPRESENTATIVE INFORMED THE CONTACT THAT THE VEHICLE WAS ELIGIBLE FOR THE RECALL. WHEN THE CONTACT TOOK THE VEHICLE TO BE SERVICED AT HAASZ AUTOMALL OF RAVENNA (4886 OH-59, RAVENNA, OH 44266, (330) 296-2866), THE DEALER REFUSED. THE CONTACT WAS INFORMED THAT THE VEHICLE DID NOT QUALIFY FOR THE REPAIR. WHEN THE CONTACT CALLED THE DEALER BACK THE SECOND TIME, THE REPRESENTATIVE INFORMED HIM AGAIN THAT THE VEHICLE DID NOT QUALIFY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.*JB
AIR BAGSJuly 6, 2019
MY HUSBAND WAS IN A ACCIDENT AIRBAG DIDN'T DEPLOY
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEMJune 21, 2019
THE CASING HOLDING THE GAS TANK UP IN A SAFE MANNER HAS DETERIATED TO A POINT THAT THE FUEL TANK IS NOW IN DANGER OF SCRAPING THE PAVEMENT WHILE MOVING.
STRUCTURE,FUEL/PROPULSION SYSTEMMay 30, 2019
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL TANK GATHERED RUST AND CORROSION. ALSO, THE UNDERCARRIAGE WAS CORRODED AND PIECES WERE FALLING OFF. THE CONTACT BELIEVED THAT THE FUEL TANK COVER MAY HAVE FALLEN OFF AND IT WAS WET; HOWEVER, THE CONTACT WAS UNSURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
FUEL/PROPULSION SYSTEMMay 9, 2019
THE FUEL RAIL PULSATION DAMPER IS LEAKING GASOLINE CREATING AN ENVIRONMENTAL AND SAFETY HAZARD. THIS FUEL RAIL ASSEMBLY IS ON NATIONAL BACKORDER AND NOT AVAILABLE. WE NEED TO ELEVATE THIS SITUATION IN ORDER TO GET A SATISFACTORY REPAIR PROCEDURE IN EFFECT. THIS IS NOT AN ACCEPTABLE WAY FOR A NATIONAL DEALER TO CARE FOR THEIR VEHICLES, LEAVING THE CONSUMER TO FEND FOR THEMSELVES SEARCHING ENDLESSLY FOR A SOLUTION. THERE ARE JEEP FORUMS RELATED TO THIS ISSUE DATING BACK TO 2015.
FUEL/PROPULSION SYSTEMApril 15, 2019
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE FUEL TANK SUPPORT SYSTEM WAS RUSTED. THE VEHICLE WAS TAKEN TO WILLIAMS BROTHERS CHRYSLER DODGE JEEP RAM OF DUNDEE (4706 ANN ARBOR RD, DUNDEE, MI 48131) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK SUPPORT SYSTEM WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 177,804. *BF CONSUMER STATED ON 5-27-19 WHILE DRIVING PART OF IT FELL OFF. CONSUMER STATED HE WILL BE REPLACING IT.*JB
ENGINEJanuary 18, 2019
THE CAR COOLANT FINISHED
FUEL/PROPULSION SYSTEMAugust 23, 2018
THE 2001 JEEP GRAND CHEROKEES HAVE AN ISSUE WHERE THE INJECTORS GET REALLY HOT AND CAUSE ENGINE MISFIRE AND COULD CATCH ON FIRE DUE TO THE EXHAUST MANIFOLD BEING RIGHT UNDERNEATH THEM. THE RECALL WAS ALREADY ISSUE FOR THESE JEEPS BY PROVIDING INSULATORS THAT ARE PUT ON THE INJECTORS AND BETWEEN ON THE INJECTORS AND THE EXHAUST MANIFOLD. MY JEEP ALREADY HAD THE INSULATOR INSTALLED BUT BECAUSE THE VALVE COVER GASKET BROKE AND LEAKED OIL ALL OVER THE INSULATOR BLANKET AND SOAKED IT WITH OIL AND MADE IT A FIRE A HAZARD, I THREW IT AWAY THINKING THAT I CAN JUST BUY A NEW ONE FROM CHRYSLER. I WENT ONTO IWANTMOPAR.COM, A FCA DEALERSHIP (MCGOVERN CHRYSLER JEEP DODGE RAM ON 777 WASHINGTON ST, NEWTON, MA 02460), AND ORDERED SIX INJECTOR SHIELDS AND AN INSULATOR BLANKET TO REPLACE THE ONE THAT WAS PREVIOUSLY ON MY JEEP. THREE WEEK PASSED AND I RECEIVED AN EMAIL FROM THEM REFUSING TO SELL ME THE RECALL PARTS, STATING THAT MY JEEP HAD THESE PARTS ALREADY. HOW CAN A DEALERSHIP REFUSE TO SELL ME PARTS THAT MAKE MY JEEP SAFE AND COMPLIANT WITH FEDERAL LAWS? THANKS
STRUCTUREJune 26, 2018
CPSC: PURCHASED A SET OF THE ABOVE PISTONS TO REPLACE PISTONS ON A 2001 JEEP CHEROKEE SPORT. THE FIRST SET FAILED ON THE SECOND OPENING CAUSING MINOR VEHICLE DAMAGE TO THE LIFT GATE. THE LOCKING CLIP DID NOT HAVE SUFFICIENT STRENGTH TO HOLD ONTO THE PROVIDED BRACKET. *DT *JS
UNKNOWN OR OTHERMarch 2, 2018
GAS TANK IS DANGEROUS, JUST LIKE RECALL IVE SEEN. COVER HAS RUSTED AWAY SKID PLATE GONE EXPOSING GAS TANK
POWER TRAIN,ELECTRICAL SYSTEM,ENGINEJanuary 24, 2018
THIS JEEP WILL RUN FINE, BUT WHEN IT COMES TO RED LIGHTS AND IDLE, THE CAR WILL SHUT OFF AND NOT TURN ON AGAIN FOR ATLEAST 10 MINUTES. SPENT ABOUT 3,000 USD TO FIX AT MULTIPLE MECHANIC AND THE ISSUE REMAINS. WHY HAS JEEP NEVER TAKEN THE TIME TO RECALL THIS ISSUE AS IT CAN CAUSE THE LIVES OF MANY DRIVERS.
FUEL/PROPULSION SYSTEMNovember 5, 2017
I WAS TOLD BACK ON 11/21/2014 THAT MY JEEP HAD A RECALL ON IT I WAS TOLD TO CONTACT MY LOCAL CHRYSLER DEALER SO I DID THE GUY WAS SO RUDE I THOUGHT FOR GET THIS, BUT THEN I KEPT ON HEARING ABOUT JEEPS LIKE MINE IF REAR-ENDED THE GAS TANKS WOULD BURST INTO FLAMES WITH NO TIME TO GET OUT, SO YOUR DEAD THEN I SAW PICTURES OF MANY MANY 2001 JUST LIKE MINE IN VERY GRAPHIC DETAIL AND BECAUSE OF MY HUSBAND GETTING INTO A BAD CAR ACCIDENT I STARTED THINKING I CAN'T BE TAKING ANY CHANCES SO I STARTED MAKING PHONE CALLS AGAIN AND I SPOKE TO A GENTLEMAN AT NHTSA WHO WAS VERY NICE AND SAID HE WOULD KEEP A EYE ON MY NUMBER AND BE IN CONTACT WITH ME BUT THEN WE MOVED AND SO ON, BUT ALWAYS UP DATED OUR CONTACT INFOR. AND ALSO WOULD ALWAYS GO TO POST OFFICE AND DO THE CHANGE OF ADDRESS CORRECTLY, SO IF YOU OR ANY ONE CAN HELP ME PLEASE LET ME KNOW, THANK YOU
ENGINESeptember 14, 2017
AS WITH MANY OTHER JEEP OWNERS WITH THE 4.0 ENGINE (HUNDREDS THAT I HAVE SEEN) MY 2001 JEEP CHEROKEE'S CYLINDER HEAD CRACKED. MINE WAS AT 117K MILES, AND THE AVERAGE MILEAGE FOR FAILURE SEEMS TO BE 100K - 120K MILES. THIS IS A DEFINITE DESIGN FLAW. MY JEEP WAS WELL MAINTAINED AND SHOULD NOT HAVE HAD A CRACKED CYLINDER HEAD. I ASK NHTSA TO CONTACT CURRENT OWNERS OF JEEP 4.0 ENGINES TO REALLY SEE HOW OFTEN THIS FAULT OCCURS. CHRYSLER SEEMS TO TAKE NO RESPONSIBILITY FOR THIS, WHICH IS WHY I AM ASKING THE NHTSA TO INVESTIGATE.
STRUCTURE,FUEL/PROPULSION SYSTEMJuly 25, 2017
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL TANK WAS BELOW THE BUMPER. THE DEALER RIVERHEAD DODGE (LOCATED AT 642 W MAIN ST, RIVERHEAD, NY 11901; (631) 727-1040) WAS CONTACTED AND CONFIRMED THAT THERE WAS NOTHING THE DEALER COULD DO SINCE THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-814-1480 AND STATED THAT THERE WAS NO RECALLS AND NOTHING COULD BE DONE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE FOR AN INSPECTION. THE FAILURE MILEAGE WAS 103,000.
STEERING,SUSPENSIONFebruary 6, 2017
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE FAILED TO REVERSE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT WHEELS WERE POINTING IN TWO DIFFERENT DIRECTIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TUBE THAT CONNECTED THE TIE ROD TO THE FRONT END BY THE DRIVER AND PASSENGER SIDE WHEELS WAS RUSTED AND FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE THE FAILURE MILEAGE WAS 196,000. UPDATED 07/12/17*LJ *CN
ENGINEJanuary 7, 2017
IN THE 2000 AND 2001 CHEROKEES WITH THE 4.0 ENGINE HEAD CASTING 0331 CHRYSLER KNEW ABOUT THE CYLINDER HEADS CRACKING. IN 2002 THEY CONTRACTED WITH TUPY MANUFACTURING IN BRAZIL TO REMAKE THE HEAD CASTING THAT RAN UNTIL THE 4.0 WAS STOPPED BEING USED BY THEM. MINE HAS SINCE CRACKED AND CHRYSLER SAYS THAT NO FACTORY RECALL WAS DONE AND SUCH I'M STUCK WITH A CRACKED HEAD THAT THEY KNEW WAS FAULTY.
SEATSOctober 26, 2016
THE DRIVER SEAT BRACKET SNAPPED LOOSE AT THE REAR LEFT SIDE THAT HOLDS THE SEAT TO THE FRAME WHILE DRIVING. I WAS MAKING A RIGHT HAND TURN WHEN I HEARD THE SEAT FRAME BREAK. NOW WHEN DRIVING THE SEAT IS VERY LOOSE AND MAKES A CLICKING NOISE WITH LOTS OF UNSTABLE SEAT MOVEMENTS. *TR
EXTERIOR LIGHTING,ENGINE,FUEL/PROPULSION SYSTEMOctober 22, 2016
ON SEPT.2, 2014 I HAD MY 2011 JEEP GRAND CHEROKEE TOWED TO THE NEARSEST DEALER, MILFORD CHRYSLER, MILFORD, PA. I WAS DRIVING THE DAY BEFORE WITH FAMILY WHEN THE VEHICLE SUDDENLY STALLED IN AN ENTRANCE TO A PARKING LOT JUST AVOIDING AN ACCIDENT. MESSAGE CENTER SHOWED KEY NOT DETECTABLE. SEVERAL ATTEMPTS LATER IT TURNED OVER. TO PLAY IT SAFE I RETURNED HOME TO EXCHANGE VEHICLES. IT WAS MAKING HISSING SOUNDS SO I LEFT IT OUT OF THE GARAGE. THE NEXT DAY, IT WAS STILL MAKING NOISES. I CALLED FOR A TOW TO THE DEALER. I CALLED CHRYSLER AND THEY ADVISED ME OF A RECALL BUT THAT THE ENGINEERS WERE STILL TRYING TO DETERMINE WHY BUT THAT THE TIPM WAS MALFUNCTIONING. I WAS ALSO TOLD THAT A FINAL RECALL WOULD NOT COME OUT FOR ABOUT 3 MONTHS! I HAD NO CHOICE BUT TO GET MY VEHICLE REPAIRED. THEY HAD TO REPLACE THE BATTERY, FUEL PUMP, TIPM FOR A TOTAL OUT OF POCKET COST OF $2493.98. CHRYSLER EVENTUALLY REIMBURSED ME FOR THE TOTAL AMOUNT. ON NOVEMBER 20,2015 I WENT OUT AND FOUND THAT MY BLINKERS DID NOT WORK. IN FACT, WHEN ENGAGED, THE FOG LIGHTS BLINKED AND OR FLASHED. I TOOK IT TO MY ORIGINAL DEALER, R.I. SURESKY IN GOSHEN, NEW YORK. THEY RAN A SCAN AND FOUND THAT IT WAS CAUSED BY THE TIPM ! THIS MAKES TIPM #2!. I CALLED CHRYSLER, THE FINAL VERDICT, IT WAS NOT COVERED BY THE RECALL (FUEL PUMP RELATED ONLY). THE TECH REPLACED THE TIPM YET AGAIN AT AN OUT OF POCKET COST TO ME OF $1043.40. ON OCTOBER 21, 2016 THE ENGINE LIGHT CAME ON. I HAVE AN APPOINTMENT AT SURESKY'S ON MONDAY OCTOBER 24 TO RUN A DIAGNOSTIC ON IT. COULD IT BE TIPM RELATED? WE'LL SEE. I FEEL THAT CHRYSLER OWES ME $1043.40 FOR HAVING PARTS ( NEVER AVAILABLE IMMEDIATELY BY THE WAY) THAT ARE DEFECTIVE AND PLACE PEOPLE IN VERY DANGEROUS SITUATIONS ON THE ROAD.
STEERING,SUSPENSIONAugust 3, 2016
WHEN DRIVING AT 45 TO 50 MPH THE FRONT END STARTS TO VIBRIATE AND STARTS TO SHAKE UNCONTROLLABLY,WHAT'S REALLY BAD IS THAT YOU DON'T KNOW WHEN IT WILL HAPPEN.I DROVE FROM SAVANNAH TO MICHIGAN AND BACK WITH NO PROBLEMS THAN WHEN YOU LEAST EXPECT IT THAN IT HAPPENS ! IT SHAKES SO BAD YOU CAN'T DRIVE SO YOU HAVE TO PULL OFF THE ROAD AND STOP AND IT SEEMS TO GO AWAY BUT IT MAY RETURN AFTER ANOTHER ONE OR TWO THOUSAND MILES. I HAVE BROUGHT TO SHOPS AND HAVE REPLACED FRONT END PARTS,BRAKES,TIRES ETC. THEY CAN'T FIND THE PROBLEM.I HAVE READ THAT IT'S A DISIGN FLAW WITH THE COIL SPRINGS BEING IN A BAD POSITION. GOOGLE JEEP DEATH WOBBLE.YOU WILL FIND. I WON'T SELL THE CAR BECAUSE I WOULDNT WANT TO PUT SOMEONE IN DANGER.
SUSPENSIONJune 21, 2016
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 45-55 MPH, THE VEHICLE SUDDENLY SHOOK VIOLENTLY AND VIBRATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT INDICATED THAT THE BUSHINGS, TIRES, AND STABILIZER BARS WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMJune 7, 2016
GASOLINE ODOR/CHECK ENGINE LIGHT HAVE HAD THIS VEHICLE MACHANICALLY CHECKED THE SMELL OF FUEL ON STARTUP WITH WINDOW LOWERED IS OVERPOWERING..THE CHECK ENGINE LIGHT CAME ON AND I HAD THE VEHICLE PLUGGED INTO SERVICE COMPUTER..WAS TOLD TOO CHECK GAS CAP/REPLACE..WHICH I DID..THE GASOLINE ODOR IS STILL PRESENT AND THE CHECK ENGINE LIGHT IS BACK ON..SO NEW GAS CAP ISNT THE PROBLEM. THERE ARE NO LEAKS ANYWHERE ON THE ENGINE OR AT THE GAS TANK, YET THE SMELL OF FUEL IS STILL PRESENT. NO GAS LINE LEAKS...WE NEED TO MAKE THESE TRUCKS IN AMERICA AGAIN WITH AMERICAN PARTS. HAVE ALWAYS OWNED JEEPS HAVE A 93 SPORT IN MY DRIVEWAY RIGHT NOW, BUT THIS '01 MAY BE MY LAST...LITERALLY.
AIR BAGSApril 30, 2016
TAKATA RECALL-- I HAD AN ACCIDENT JANUARY 7, 2016, I HIT A POLE. THE AIRBAGS DID NOT DEPLOY. I DID A SEARCH AND I FOUND OUT THERE WAS A RECALL ON THIS JEEP. I ONLY HAD LIABILITY INSURANCE. I GOT IN TOUCH WITH THE COMPANY THEY HAD THE CAR TOWED TO A DEALERSHIP AND SUPPOSEDLY HAD IT CHECKED OUT BUT I DON'T BELIEVE IT. I MYSELF AND MY GIRLFRIEND WAS INJURED AND UNDER DOCTORS CARE. MY CAR IS TORE UP IN THE FRONT. WHY? THOSE AIRBAGS DID NOT DEPLOY. THEY COULD NOT TELL ME. I WAS TRAVELING ON RTE 49 EAST.
FUEL/PROPULSION SYSTEMApril 14, 2016
I AM CONCERNED THAT MY GAS TANK IS A HAZARD IF IN A REAR END COLLISION. MY GAS TANK IS IN THE REAR OF THE JEEP AND IF HIT IN THE BACK WOULD BE THE FIRST THING TO IMPACT. IT LOOKS THE SAME AS THE JEEPS THAT HAVE BEEN RECALLED. BUT I DON'T SEE A RECALL.
AIR BAGSMarch 29, 2016
2001 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL VEHICLE RECALLS AND AIRBAG MALFUNCTION DURING AN ACCIDENT. *SMD
ENGINEFebruary 27, 2016
I TOOK MY VEHICLE INTO LARSON JEEP DODGE IN PUYALLUP, WA TO HAVE TWO RECALLS PREFORMED. ONE OF THE OPEN RECALL CAMPAIGNS ARE RECALL F25. THIS RECALL INVOLVES REPLACING THE ELECTRIC COOLING FAN. IF NOT REPLACED IT COULD SEPARATE CAUSING DAMAGE TO THE RADIATOR, ENGINE, OR BODILY INJURY. I PICKED UP MY VEHICLE ON THE DAY THAT IT WAS IN THE SERVICE DEPARTMENT. I SIGNED AND WAS GIVING A REPAIR ORDER NUMBER JECS380694 DATED 2/25/2016. THE INVOICE STATES THE RECALL WAS PREFORMED AND THE COOLING FANS WERE REPLACED AS DIRECTED BY THE RECALL CAMPAIGN. ON THE DRIVE BACK TO MY RESIDENCE I NOTED A RATTLE COMING FROM THE FRONT OF MY VEHICLE WITH INCREASED SPEED OR WHEN DRIVING OVER BUMPS. WHEN I RETURNED TO MY RESIDENCE I OPENED THE HOOD TO FIND OUT WHAT WAS CAUSING THE RATTLE. I NOTICED NONE OF THE UPPER GRILL BOLTS WERE INSTALLED AND THE GRILL WAS LOOSE. I THEN INSPECTED THE LOWER SKID PLATE OF THE VEHICLE AND NOTICED IT WAS LOOSE AND UNFASTENED AS WELL. I THEN INSPECTED THE COOLING FAN BLADES AND FOUND THEY HAD NOT BEEN REPLACED AS DIRECTED BY THE RECALL OR AS STATED ON THE REPAIR ORDER. I HAVE ATTACHED A COPY OF THE REPAIR ORDER AND PICTURES OF THE UNREPAIRED VEHICLE. I HAVE OPENED A CASE WITH DAIMLER CHRYSLER, CASE #28814838. I DID RETURN BACK TO LARSON DODGE 2/26/2016 AND REQUESTED THE HARDWARE BACK TO FASTEN MY GRILL AND SKID PLATE. THE SERVICE MANAGER AND SHOP FOREMAN INSPECTED MY VEHICLE AT THAT TIME. THEY INSPECTED, DETERMINED, AND ADMITTED THE RECALL WAS NOT PREFORMED. I INFORMED THEM I WOULD BE RETURNING HOME AND CONTACTING THE VEHICLES MANUFACTURER.
SEATSDecember 4, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVERS SIDE AND THE FRONT PASSENGERS SIDE SEATS ELECTRIC HEATER ELEMENT FAILED AND OVER HEATED. THE CONTACT TURNED THE FEATURE OFF DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V197000 (SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. ...UPDATED 02/08/16 *BF... UPDATED 05/03/18*JB
STEERINGDecember 2, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE IN ORDER TO STEER THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
SEATSNovember 20, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATED SEATS SEIZED TO FUNCTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEATING ELEMENTS MALFUNCTIONED AND RECOMMENDED THAT THE ELEMENTS BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 98,000. UPDATED 02/12/16*LJ UPDATED 02/18/16.*JB
ENGINENovember 5, 2015
TL* THE CONTACT OWNS A 2001 JEEP CHEROKEE. WHEN THE VEHICLE WAS POWERED OFF AND RESTARTED WITHIN FIVE MINUTES OR LONGER, THE VEHICLE WOULD HESITATE TO START OR HAVE A ROUGH START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THIRD CYLINDER FAILED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 02V104000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.
UNKNOWN OR OTHERNovember 4, 2015
WHAT IS GOING WITH THE RECALL. HAD AN APPOINTMENT TO TAKE MINE JEEP IN IN SEPT. WHEN I GOT THERE THEY DID NOT HAVE THE HITCH TO GO ON THE BUMPER. I HAVEN'T HEARD FROM THEM. AND I DID NOT GET MY 100.00 GIFT CARD. I DID TAKE IT IN FOR THE INSPECTION AND THE LETTER I GOT SAID I WOULD GET IT THEN.
ELECTRICAL SYSTEMOctober 8, 2015
I AM EXTREMELY CONCERNED ABOUT MY INSTRUMENT PANEL. THE PROBLEM IS THE VEHCILE IS HAVING ODD INTERMINENT ISSUES WITH THE INSTRUMENT PANEL. THE GAS LIGHT, THE TACHOMETER, THE SPEEDOMETER WILL STOP WORKING. THE INTERIOR LIGHTS WILL COME ON. THE WINDOWS WILL STOP WORKING, ETC. THIS POSES A DANGER SINCE I DON'T KNOW HOW FAST I AM GOING AND MY ALL MY INTERIOR LIGHTS COME ON AT NIGHT. I AM EXTREMELY CONCERNED ABOUT SAFETY.
AIR BAGSSeptember 26, 2015
THE AIR BAG WARNING LIGHT CAME ON INTERMITTENTLY. IT DID THAT ABOUT EVER FIVE MINUTES. IT HAS DONE THAT SINCE THAT DATE. I TOOK IT TO THE FARICY BOYS JEEP DEALER IN COLORADO SPRINGS, THEY STATED THAT THE AIR BAG WAS NOT WORKING. I ASKED IF THIS WAS A SAFETY ITEM TO BE PAID FOR BY THE MANUFACTURE. HE SAID "NO." HE SAID I HAD TO PAY FOR THIS REPAIR IF I WANTED A NEW AIRBAG. I FIND THIS REPLACEMENT COST FOR THIS ITEM STRANGE FOR TWO REASONS. ONE: I BELIEVE THIS IS A SAFETY ITEM, AND TWO: AIRBAGS ARE BEING RECALLED FOR A NUMBER OF DIFFERENT CARS AT THIS VERY TIME AND ARE BEING REPLACED AT NO COST.
STEERINGSeptember 22, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT HAD TO APPLY EXTREME FORCE TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V007000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
STRUCTURE,WHEELS,ENGINESeptember 18, 2015
VEHICLE WAS CRASHED INTO A CEMENT POLE HEAD ON. RADIATOR BROKEN COMPLETELY, ENGINE AS BEEN PUSHED UP ALL THE WAY TO THE WINDSHIELD, HEADLIGHT FLEW OFF TIRES POPPED, YET AIRBAG DIDN'T DEPLOY. AS A RESULT I SUFFER FROM CHEST AND RIB BRUISING FROM HITTING STEERING WHEEL.
FUEL/PROPULSION SYSTEMAugust 11, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 06E011000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL PART. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
STEERING,ENGINEAugust 6, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED A SECOND TIME. ON A SEPARATE OCCASION, THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,550.
FUEL SYSTEM, GASOLINEAugust 4, 2015
HI MY NAME IS [XXX] I BOUGHT A 2001 JEEP CHEROKEE (XJ) IT'S CAME TO MY ATTENTION THAT NHTSA HAS A RECALL FOR THE GRAND CHEROKEE HAS A RECALL FOR THE FUEL TANK PROTECTION I'VE BEEN DOING RESEARCH FOR HOURS ON THE WEB AND I HAVE YET TO FIND THE SAME RECALL ON THE JEEP CHEROKEE MODELS MY FUEL TANK DOES NOT HAVE ANY KIND OF PROTECTION AND I'M SURE I'M NOT THE ONLY JEEP CHEROKEE OWNER THAT HAS NO FUEL TANK PROTECTION TO BE HONEST I LOVE MY CHEROKEE AND THERE'S NO REASON I COULD EVER GET RID OF IT OTHER THAN THE FUEL TANK SAFETY IF YOU COULD PLEASE ADDRESS THIS ISSUE YOU AND OR YOUR COMPANY COULD NOT ONLY SAVE MY LIFE IN A REAR CRASH BUT YOU COULD SAVE MILLIONS OF LIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ENGINEJuly 23, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TEMPERATURE GAUGE STARTED TO RISE INDICATING THAT THE VEHICLE WAS OVER HEATING. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE BLADES ATTACHED TO THE MOTOR FAN FRACTURED INTO PIECES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE FAILURE IN NHTSA CAMPAIGN NUMBER: 06V199000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
STEERINGJuly 23, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND REQUIRED EXCESSIVE FORCE IN ORDER TO DRIVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
STEERINGJuly 22, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE STEERING WHEEL AND THE FRONT END OF THE VEHICLE BEGAN TO SHAKE WITHOUT WARNING. THE DEALER STATED THAT THE TIRES NEEDED TO BE ROTATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ROTATED THE TIRES AND REPLACED THE TWO FRONT TIRES. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
EXTERIOR LIGHTING,UNKNOWN OR OTHERJune 9, 2015
1. I'LL BE DRIVING AND THE JEEP WOULD JUST CUT OFF ON IT'S OWN. 2. AFTER DRIVING FOR AWHILE THE JEEP WILL TAKE UP TO 15 MINUTES TO START. 3. THE DRIVER SIDE BRAKE LIGHT KEEP BLOWING, I HAVE TO CHANGED THEM CHANGE THE BULB ABOUT EVERY 3 DAYS.
FUEL/PROPULSION SYSTEMMay 15, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE BOTTOM OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,000.
SEATSApril 16, 2015
THE SEAT BRACKETS IN MY JEEP STARTED TO BREAK APART AROUND 2013, NOW THE BRACKETS ARE ALMOST COMPLETELY BROKEN APART. I AM DRIVING WITH THE SEAT LEANING AND ROCKING BACK AND FORTH THIS IS A VERY DANGEROUS SITUATION. I'VE CONTACTED THE DEALERSHIP AND THEY SAID THERE IS NO RECALL. THEY TRANSFER ME TO A NUMBER WHERE I CAN FIND OUT ABOUT RECALLS THEY ALSO SAID THERE WAS NO RECALL FOR THIS PARTICULAR MODEL. IN MY RESEARCH I FOUND OUT THAT THERE ARE SEAT BRACKET PROBLEMS WITH JEEPS AND THIS PROBLEM SHOULD BE RECALLED. *TR
FUEL/PROPULSION SYSTEMApril 8, 2015
PLASTIC FUEL TANK IS LOCATED IN REAR OF VEHICLE WITHOUT ADEQUATE PROTECTION IN THE EVENT OF A REAR END ACCIDENT VEHICLE IS NOT EQUIPPED WITH A TRAILER HITCH. I AN CONCERNED FOR THE SAFETY OF MY FAMILY IN THE EVENT OF A REAR END ACCIDENT. BROUGHT VEHICLE TO CHRYSLER DEALER, SERVICE ADVISER SAID THERE IS NO RECALL FOR THIS VEHICLE... *TR
FUEL/PROPULSION SYSTEMMarch 28, 2015
I WANT TO KNOW IF SAFETY RECALL FOR REAR END FUEL TANK EXPLOSIONS IS STILL IN EFFECT ON THESE VEHICLES 01&02. *TR
FUEL/PROPULSION SYSTEMMarch 26, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 02V104000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE, AND THAT THEY WERE WAITING ON AN APPROVED REMEDY FROM NHTSA IN ORDER TO PROCEED WITH THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
EXTERIOR LIGHTINGMarch 13, 2015
GOT HOME SHUT OFF VEHICLE OPENED LIFTGATE WENT TO BATHROOM LOOKED OUT WINDOW A FIRE STARTED FROM INTERIOR LIGHT WITHIN 10 MINUTES WAS A TOTAL LOSS. *TR
FUEL/PROPULSION SYSTEMFebruary 20, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A PLASTIC FUEL TANK LOCATED BETWEEN THE REAR AXLES. THE CONTACT MENTIONED THAT THERE WAS NO TOW HITCH INSTALLED ON THE VEHICLE AND WAS CONCERNED THAT IN THE EVENT OF A CRASH, THE FUEL TANK WOULD CATCH ON FIRE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
ELECTRICAL SYSTEM,SEATSFebruary 17, 2015
SEAT BECAME VERY HOT STARTED TO SMELL LIKE BURNING .HAD TO PULLOVER TILL IT COOLED DOWN.SEAT QUIT WORKING.THE SEATS HAD PREVIOUS REPAIR UNDER WARRANTY.AROUND 2003-2004. *TR
STEERING,SUSPENSIONFebruary 5, 2015
EXTREME WOBBLE IN FRONT END HAPPENS WHEN THERE IS A BUMP IN THE ROAD. HAPPENS AT VARIOUS SPEEDS. VIOLENT FRONT WHEEL WOBBLE. SPENT $1600 IN REPAIRS AND $600 ON NEW TIRES. THE ISSUE IS STILL THERE. I TALKED TO A MAN TODAY WITH A JEEP THE SAME MODEL AND YEAR AS MINE AND HE HAS HAD THE SAME PROBLEM. I WAS FOLLOWING HIM AT 45MPH AND HIS RIGHT FRONT WHEEL STARTED THE WOBBLE AND HE PULLED OFF THE ROAD AND I STOPPED AND TALKED TO HIM ABOUT IT. *TR
SEATSFebruary 3, 2015
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SEAT OVER HEATED AND WAS EXTREMELY HOT. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE FAILURE MILEAGE WAS 131,000.
STEERING,SUSPENSION,POWER TRAINFebruary 1, 2015
JEEP HAD THE DREADED "DEATH WOBBLE" MANY PARTS FAILED AND NEEDED REPLACED MULTIPLE TIMES WITHIN 30,000 MILES OF HIGHWAY DRIVING AT SAFE SPEEDS. TIRES WERE PROPERLY INFLATED AND ALIGNMENT WAS CORRECT. *TR
SEATSJanuary 24, 2015
WHILE DRIVING THE DRIVERS SEAT STARTED TO LEAN TOWARD THE PASSENGER SIDE, I SLOWED THE JEEP DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. I DID NOT SEE ANY OBVIOUS DAMAGE TO THE SEATING BRACKETS/MOUNTS. I CONTINUED TO DRIVE AND THE PROBLEM PROGRESSIVELY GOT WORSE. THE JEEP WAS TAKING TO THE AUTO SHOP ON JAN 2, 2014 AND THE MECHANICS TIGHTENED THE BRACKETS. JAN 4 THE SAME PROBLEM OCCURRED AGAIN AND AGAIN IS PROGRESSIVELY GETTING WORSE. DUE TO FINANCES I AM UNABLE TO GET THE ENTIRE SEATING SYSTEM FIXED. *TR
SEATSJanuary 6, 2015
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER SEAT LEANED TO THE SIDE INDEPENDENTLY WHICH MADE THE VEHICLE DANGEROUS TO DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE DRIVER SEAT FRACTURED FROM THE BRACKET. THE DEALER WAS UNABLE TO SERVICE THE VEHICLE BECAUSE THE MANUFACTURER WAS NOT PRODUCING ANY PARTS FOR REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 5/27/15 *TA.....UPDATED 06/03/15 *BF UPDATED 7/6/2015*JS UPDATED 7/7/2015*JS
ELECTRICAL SYSTEMJanuary 4, 2015
MY VEHICLE SHUTS DOWN INTERMEDIATELY WHILE DRIVING AND SOMETIMES WHILE TURNING IT ON AND WHILE SITTING IN A STATIONARY POSITION AT A LIGHT . I WOULD LIKE TO HAVE A RECALL BECAUSE I KNOW MANY PEOPLE WHO HAVE BEEN IN ACCIDENTS AND I WOULD NOT LIKE TO BE ONE THEM... I SPENT $3000 FOR A SHOP TO LOOK AT IT AND STILL THEY DO NOT KNOW WHAT IS WRONG WITH IT. I DO NOT WANT MY FAMILY OR MYSELF TO GET INTO A CRASH BECAUSE OF FAULTY EQUIPMENT. AT THE LEAST I WOULD LIKE AN EXPLANATION FOR WHY THIS IS HAPPENING SO I CAN GET IT FIXED PROPERLY. BUT OTHERWISE A RECALL FOR THESE VEHICLES WOULD BE REA SUING TO MY FAMILY AND I. *TR
SEATSDecember 3, 2014
WHILE DRIVING THE DRIVERS SEAT BROKE LOOSE FROM THE BRACKET AND MADE IT VERY DANGEROUS TO DRIVE THE VEHICLE. *JS
ELECTRICAL SYSTEMNovember 20, 2014
ONE DAY, IT JUST STOPPED WORKING IN THE MIDDLE OF THE STREET, ON MY WAY FROM WORK. THIS INCIDENT OCCURRED TWICE. I ONLY HAD THE CAR FOR A YEAR AND COULDN'T UNDERSTAND WHY THIS HAPPENED. I CALLED JEEP CUSTOMER SERVICE WHO EXPLAINED THAT IT MAY HAVE BEEN AN ISSUE WITH THE KEY. THE NEXT DAY, MY VEHICLE COMPLETELY STOPPED WORKING. I HAD IT TOWED AND TAKEN TO THE DEALERSHIP WHERE IT WAS DIAGNOSED TO HAVE AN ISSUE WITH THE TIPM. I HAD TO PAY MONEY I SHOULDN'T HAVE HAD TO SPEND TO GET IT FIXED. I LATER DISCOVERED SO MANY OTHER COMPLAINTS ABOUT THIS ISSUE. THERE'S A VERY RECENT, AUGUST 2014, LAWSUIT PENDING IN FEDERAL COURT RELATING TO THIS ISSUE. *TR
ENGINENovember 14, 2014
SLOWLY LOOSING ANTIFREEZE, ANTIFREEZE MIXED WITH OIL. FOUND TO BE CRACKED HEAD, APPARENTLY A COMMON ISSUE WITH THIS VEHICLE. REPLACED HEAD. A FEW MONTHS AFTER REPLACEMENT OF HEAD, STARTED TO LOOSE ANTIFREEZE AGAIN REPLACED HEAD AGAIN IN NOV 2014. HAD VEHICLE BACK FOR ONE WEEK, LOST ALL ANTIFREEZE, MIXED WITH OIL AGAIN. HAVE BEEN TOLD THAT 2000 AND 2001 JEEP CHEROKEES AND GRAND CHEROKEES HAVE A VERY HIGH RATE OF THIS HAPPENING. THERE SHOULD BE A RECALL. *TR
AIR BAGSOctober 24, 2014
TL* THE CONTACT OWNS A 2001 JEEP CHEROKEE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
FUEL/PROPULSION SYSTEMSeptember 29, 2014
I AM CONCERNED THAT MY AFTER MARKET TOWING PACKAGE IS NOT UP TO CODE TO PROTECT MY FAMILY FROM A REAR END COLLISION. I UNDERSTAND THAT MY MODEL JEEP IS AT HIGH RISK FOR REAR END COLLISION FATALITIES. *TR
AIR BAGSSeptember 9, 2014
SWERVED OFF THE ROAD UP AN EMBANKMENT HITTING TELEPHONE POLE, ROLLED OVER A FEW TIMES HITTING A TREE, GUARD RAIL, THEN COMING TO REST ON DRIVERS SIDE. *TR
AIR BAGSSeptember 2, 2014
THERE IS A PROBLEM WHICH MOST EVERYBODY EXPERIENCES ON 1999 AND UP JEEP GRAND CHEROKEES. THE AIRBAG LIGHT AND CHIME CONTINUOUSLY , RANDOMLY. THIS LIGHT AND CHIME INDICATED THE AIRBAG IS INOPERATIVE. THIS IS TYPICALLY DUE TO A FAULTY UNRELIABLE DESIGNED "CLOCKSPRING" IN STEERING WHEEL UNDER THE AIRBAG ASSY. THIS IS VERY COSTLY TO FIX AND SHOULD DEFINITELY BE RECALLED FOR REPAIR NO CHARGE TO CUSTOMER. PLEASE RESEARCH AND YOU WILL FIND THAT THIS IS EXTREMELY WIDE SPREAD. THERE IS A FEAR THAT BAG MAY DEPLOY WHILE DRIVING DUE TO SHORT IN SYSTEM. THIS WOULD BE CATASTROPHIC. PLEASE INVESTIGATE ASAP, THIS IS URGENT. *TR
ENGINEJuly 26, 2014
AFTER LOOSING COOLANT AT ABOUT A 1/2 PER WEEK, FINALLY DECIDED TO PULL THE HEAD AND CHECK TO SEE IF IT HAS THE FAMOUS JEEP 4.0L, 0331 HEAD CASTING AND IS KNOWN TO BE WEAK. YEP, I HAVE THE BAD HEAD WITH CRACKS. THERE SHOULD BE A RECALL FOR THIS AS IT HAS A HIGH FAILURE RATE..... *TR
POWER TRAIN,ENGINEJuly 24, 2014
MY JEEP GRAND CHEROKEE LOST POWER WHILE DRIVING. I WAS ABLE TO PULL OVER WITH DIFFICULTY. I THEN PUT IN PARK AND WAS ABLE TO GET ENGINE STARTED AND DROVE BACK HOME. MY HUSBAND CHECKED OUT AND THOUGHT I MIGHT HAVE BUMPED THE KEY SINCE I NEED THE SEAT SO CLOSE IN ORDER TO TOUCH THE PEDALS. I HEARD ON THE TV THERE WAS A RECALL ON MODELS 2005-2007. WHY NOT ON OLDER? IF I HAD BEEN GOING ANY FASTER I MIGHT NOT HAVE BEEN ABLE TO STEER TO THE SIDE. *TR
STEERING,SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEMJuly 23, 2014
MY JEEP IS DOING SEVERAL THINGS THAT IS CAUSE FOR NOT DRIVING IT BECAUSE IT CAN CAUSE A ACCIDENT. IT DOES NOT ALWAYS JUST START. I HAVE TO MOVE THE STEERING WHEEL UP & DOWN ^ THEN IT WILL START GENERALLY. WHEN DRIVING THE JEEP WILL REV UP ALL OF A SUDDEN ESPECIALLY AT STOP SIGNS. IF I DIDN'T HAVE MY FOOT ON THE BRAKES I COULD HAVE CAUSED A ACCIDENT. ALSO I WOULD HAVE TO KEEP MY FOOT ON THE GAS OR IT WOULD DIE ON ME. THESE THINGS HAVE BEEN GOING ON FOR THE LAST 2-3 MONTHS.WHEN I PUT MY JEEP IN REVERSE OR IN DRIVE IT MAKES A MAJOR CLUNKING NOISE LIKE MY TRANSMISSION IS READY TO FALL OUT. THIS CLUNKING NOISE STARTED WHEN ALL OF THE OTHER PROBLEMS STARTED! I HAVE EMAILED SEVERAL WEBSITES & HAVE NOT RECEIVED A RESPONSE TO MY PROBLEM!! HELP!!! *TR
ELECTRICAL SYSTEM,ENGINEJuly 14, 2014
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE CHECK ENGINE INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC STATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,000.
SEATSJuly 7, 2014
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER'S SIDE HEATED SEAT WAS ACTIVATED AND A HIGH VOLTAGE OF HEAT PENETRATED FROM THE BOTTOM OF THE SEAT. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS), HOWEVER THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
STRUCTURE,SEATSJuly 7, 2014
DRIVER'S SEAT LH SEAT BASE FRAME CRACKED THROUGH AND BROKE OFF. SEEMS TO BE AN ISSUE WITH A LOT OF JEEP MODELS. DRIVERS SEAT BECAME A "ROCKING CHAIR" WITH POTENTIAL TO BE THROWN FROM THE VEHICLE DURING A CRASH OR LOSE CONTROL OF VEHICLE IF SEAT COMPLETELY COMES OFF THE FRAME. WHY HAS THIS NOT BEEN RECALLED ALREADY WITH THE LARGE NUMBER OF VEHICLES IMPACTED? *JS
EXTERIOR LIGHTINGMay 17, 2014
I HAVE TWO JEEP GRAND CHEROKEES AND HAVE HAD NOTHING BUT PROBLEMS WITH BOTH INVOLVING THE REAR TAIL/BRAKE LIGHTS. I HAVE REPLACED THE BULBS ON AND OFF FOR THE LAST 10 YEARS AND LAST YEAR I REPLACE THE ENTIRE LIGHT HOUSING. I AM EXPERIENCING THIS WITH BOTH VEHICLES AND HAVE NOTICE MANY OTHER JEEPS ON THE ROAD WITH THEIR TAIL LIGHT OR BRAKE LIGHTS NOT PROPERLY WORKING. THIS IS AN ONGOING PROBLEM. THE TAIL LIGHTS WORK SOMETIMES BUT THE BRAKE LIGHTS MAY NOT WORK AT ALL, VERY FRUSTRATING. WHEN THERE HAVE BEEN TIMES WHEN THE TAIL LIGHTS WILL WORK AND THE BRAKE LIGHT WILL NOT, BOTH USING THE SAME BULB. THIS IS A VERY DANGEROUS SITUATION WHEN APPLYING THE BREAKS AND HAVING THE LIGHTS ON THE REAR OF MY VEHICLE NOT INDICATE THAT I AM STOPPING OR IN FACT MAKING MY VEHICLE LESS NOTICEABLE. I HAVE HEARD THERE ARE NUMEROUS COMPLAINTS FOR THIS SAME PROBLEM. I AM HAVING THE SAME PROBLEM WITH BOTH VEHICLES - NOT A COINCIDENT BUT A MANUFACTURES DEFEAT. *JS
AIR BAGSApril 28, 2014
SAFETY RECALL M35/ NHTSA 12V-527. OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT. TOOK MY CAR IN FOR SERVICE. IT WAS IN THE DEALER SERVICE BAY FOR IN EXCESS OF 8 HOURS AND NO REPAIRS WERE MADE. THE RECALL DEFECT REPAIR WAS NOT MADE. DEALER IS TUTTLE CLICK, INC. IRVINE,CA 92618
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)April 17, 2014
IM DOING INTERIOR WORK ON MY JEEP PURCHASED FEB 19 2014... 2001 GRAND CHEROKEE SPORT.... I REMOVED THE DRIVER SIDE VISOR/LIGHTED MIRROR.. UPON THIS ALL ELECTRIC ON DASH I.E. GAS GAUGE, WATER TEMP GAUGE, RPM, SPEEDOMETER, THE RADIOM KEYLESS ENTRY AND DOOR LOCK ALL WENT OFF PURE SHUT DOWN ON TRHEM ALL FUSES CHECKED IN AND OUT NONE ARE BLOWN...... PLEASE HELP CANT TELL HOW FAST IM GOING OR ANYTHING
EXTERIOR LIGHTINGApril 14, 2014
TL* THE CONTACT OWNS 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVERS SIDE BRAKE LIGHT FAILED TO WORK WHEN THE HEADLIGHTS WERE TURNED ON. THE FAILURE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 176,000.
EXTERIOR LIGHTINGApril 9, 2014
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEFT TURN SIGNAL FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,0000 AND THE CURRENT MILEAGE WAS 80,000.
TIRESApril 8, 2014
2001 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TIRE RECALL NOTICE ISSUES. *SMD THE REPAIR SHOP THEY COULD ONLY REPLACE THE RECALLED TIRES WITH B.F. GOODRICH TIRES. THE CONSUMER STATED HE PREFERRED TO KEEP MICHELIN ON HIS VEHICLE. *JB
FUEL/PROPULSION SYSTEMMarch 19, 2014
SOME JEEP GRAND CHEROKEES WERE RECALLED TO INSTALL TRAILER HITCHES TO PREVENT GAS TANK INVOLVEMENT IN THE EVENT OF REAR END COLLISIONS. MY VEHICLE HAS NOT BEEN INCLUDED. I DO NOT WANT MY DAUGHTER TO BE INJURED OR KILLED IF SHE IS REAR ENDED. I FEEL THAT THERE ARE NOT ENOUGH OWNERS LEFT IN THIS VEHICLE AGE GROUP TO MAKE THE OUTCRY THAT RESULTED IN THE RECALL AND FIX OF MORE RECENT MODELS. HOWEVER, THE GAS TANK IN MY MODEL IS STILL AT THE REAR AND CLEARLY VISIBLE FROM THE REAR OF THE VEHICLE. I WOULD LIKE TO KEEP THE CAR BUT I WOULD LIKE TO FEEL THAT IT IS SAFE AND HAVE THE SAME REPAIR THAT MORE RECENT VEHICLES HAVE UNDERGONE. *TR
VISIBILITY,VISIBILITY/WIPERMarch 11, 2014
ALL 4 DOOR WINDOW TRACKS AN OR MOTORS HAVE BEEN REPLACED .THE DRIVERS DOOR HAVE BEEN REPLACED 3 TIMES ,THE OTHER 1 OR 2 TIMES .RIGHT NOW THE DRIVER DOOR WINDOW NEEDS REPLACED AGAIN AND THE PASSENGER BACK DOOR. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJanuary 12, 2014
BRAKE LIGHT FAILS TO WORK WITH HEADLAMPS ON DUE TO GROUND WIRE PROBLEM SOMEWHERE, GROMET ON TAIL LIGHT ASSEMBLY IS MELTED. DEFECTIVE LIGHT COULD CAUSE REAR END COLLISION. AFFECTS ALL MODELS. *TR
SEATSNovember 30, 2013
BOLTS ON MOUNTING OF SEAT FRAME BROKE THROUGH THE MOUNT WHEN DRIVING. ALMOST WRECKED WHEN SEAT CAME LOOSE AND WOBBLED!!! *TR
AIR BAGSOctober 8, 2013
THIS A IS KNOWN (VERY COMMON) PROBLEM ON MOST JEEPS AFTER A CERTAIN MILEAGE. THE AIR BAG LIGHT AND BELL ALARM CONSTANTLY CHIME TO LET YOU KNOW THAT THE AIRBAG IS NOT ACTIVE OR INOP, AND WONT WORK. THERE IS A PART IN THE STEERING WHEEL UNDER AIR-BAG CALLED A "CLOCK-SPRING" THAT GOES BAD ON TENS OF THOUSANDS OF JEEPS. THEY (CHRYSLER) KNOW ABOUT IT. IT SHOULD BE RECALLED,BUT THEY IGNORE THE SAFETY HAZARD AND DEFECTIVE DESIGN. THIS NEEDS TO BE RECALLED ON ALL MODELS AFFECTED NOT JUST ONE YEAR (WHICH I THINK IS 2004). *TR
SEATSSeptember 17, 2013
I CALLED JEEP, THEY STATED THAT VIN NUMBER IS NOT PART OF CURRENT RECALL. WHILE ATTEMPTING TO REPAIR BOTH DRIVER'S AND PASSENGER'S SEAT WARMER SYSTEM THAT WAS NO LONGER WORKING, AND HASN'T WORKED FOR YEARS. I DISCOVERED THAT THE FACTORY INSTALLED HEATED SEATS HAD APPARENTLY SHORTED OUT AND CAUSED THE FOAM CUSHION IN THE PASSENGER SEAT TO CATCH FIRE. I HAVE NOT CHECKED DRIVERS SEAT YET. THE WIRING HAD BURNED A HOLE APPROXIMATELY 4 INCHES LONG AND 1-2 INCHES DEEP. FORTUNATELY, THE FIRE DID NOT SPREAD FAR WITHIN THE SEAT. UPON DOING AN ONLINE SEARCH, IT APPEARS THAT THIS IS A VERY COMMON PROBLEM. JEEP REPAIRED THE HEATERS 2-3 TIMES WITHIN THE FIRST 5 YEARS AND THEY WOULD STOP WORKING WITHIN 2 YEARS, IT WAS TOO EXPENSIVE TO CONTINUALLY HAVE THEM REPAIR. *TR
ENGINESeptember 10, 2013
CAR WILL NOT START ON THE FIRST TRY, AND WHEN I DID GET IT RUNNING THE CHECK ENGINE LIGHT WAS ON. TOOK IT TO A MECHANIC WHEN WE STARTED THE CAR THE ENGINE LIGHT WAS OUT AND WHEN HE PUT THE TESTER ON IT PULLED NO CODES AND NO MONITORS. SAID THEY HAD ALL BEEN ERASED. I HAVE HAD THE CAR STALL ON MY WHEN SITTING STILL, THE CHIME WORKS INTERMITTENTLY WHEN YOU PUT THE KEY IN THE IGNITION, THE HEAD LIGHTS WILL SOMETIME STAY ON AND SOMETIMES TURN OFF RIGHTAWAY WHEN YOU SHUT THE CAR OFF. *TR
SEATSAugust 30, 2013
DRIVER'S SEAT LH SEAT BASE FRAME CRACKED THROUGH AND BROKEN. DRIVERS SEAT BECAME A "ROCKING CHAIR" WITH POTENTIAL TO LOSE CONTROL OF VEHICLE.
FUEL SYSTEM, GASOLINEAugust 7, 2013
NO INCIDENT YET, JUST WANTING TO KNOW WHEN I WILL RECEIVE MY RECALL LETTER TO TAKE TO A DEALERSHIP TO GET THE FRAME MOUNT HITCH TO PROTECT MY FAMILY AND GAS TANK FROM A REAR END CRASH? *TR
VEHICLE SPEED CONTROL,ENGINEJuly 5, 2013
I WAS DRIVING ABOUT 45 MPH WHEN MY JEEP ACCELERATED, I TRIED TAPPING THE GAS PEDAL IN HOPES THAT IT WOULD AFFECT IT. THAT DIDN'T HELP, I HAD BOTH FEET ON THE BRAKE, I PULLED THE E-BREAK AND IT STILL WOULDN'T STOP AND I WAS REDLINING. I FINALLY SAW A REDLIGHT AND DECIDED TO THROW IT IN PARK AND IT ROLLED ANOTHER 50 FEET OR SO BEFORE FINALLY COMING TO A STOP. I JUMPED OUT AND RAN BECAUSE IT WAS STILL STUCK AND REDLINING. EVERYTHING UNDER THE JEEP WAS RED AND FINALLY FLAMES STARTED COMING OUT OF THE EXHAUST. THE FIRE DEPARTMENT HOSED IT DOWN FOR ABOUT TEN MINUTES BEFORE TAKING THE KEYS OUT OF THE IGNITION. *TR
POWER TRAIN,ENGINEJuly 5, 2013
I WAS DRIVING DOWN THE ROAD YESTERDAY IN MY JEEP GRAND CHEROKEE AND THE THROTTLE WENT WIDE OPEN ON ME, I TRIED TO GET IT TO STOP BY TAPPING THE GAS THINKING IT WAS JUST A LITTLE STUCK, BUT IT WOULD NOT STOP SO I IMMEDIATELY PULLED OVER, HAD TO SLAM IT INTO GEAR, GOT OUT AND RAN INTO A GAS STATION AND HAD THEM CALL 911, CAME BACK OUT AND MY JEEP WAS SHOOTING FLAMES OUT OF MY EXHAUST AND THE ENTIRE UNDER CARRIAGE WAS GLOWING RED. RESULTING IN A LOSS OF MY SERPENTINE BELT, POWER STEERING PULLEY, MELTED MY TRANSFER CASE, AND MORE THAT IS YET TO BE INSPECTED. *TR
ELECTRICAL SYSTEM,EQUIPMENTJune 20, 2013
A YEAR AGO AUTOMATIC DOOR LOCKS AND WINDOW SWITCHES ON PASSENGER'S SIDE, FRONT AND BACK, STOPPED WORKING WHEN PASSENGER SIDE FRONT DOOR INTERIOR LIGHT DID NOT GO ON WHEN DRIVER'S DOOR WAS OPEN. ON OCCASION, DOOR LIGHT WOULD GO ON MAKING EVERYTHING OPERATIONAL. THIS WAS SHORT-LIVED EACH TIME. RECENT ITEM ABOUT A GM RECALL LISTED THIS SAME PROBLEM, STATING IF THE CIRCUIT BOARD INSIDE DRIVER'S DOOR GOT WET, IT COULD CORRODE THE CIRCUIT BOARD, POSSIBLY CAUSING SMOKE OR FIRE. MY CONCERN IS A SAFETY ONE. WAS THERE A RECALL ON THIS VEHICLE. IT IS A 2001 JEEP GRAND CHEROKEE LIMITED, PURCHASED BY A RELATIVE IN 2001 AND TRANSFERRED TO ME IN 2007. *TR
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEMJune 19, 2013
I BOUGHT MY 2001 JEEP CHEROKEE SPORT LAST YEAR FEB 2012 AND MULTIPLE ISSUES HAVE BEEN OCCURRING. 3 MONTHS INTO OWNERSHIP THE ELECTRICAL AND FUEL SYSTEMS EITHER STOPPED WORKING OR GAVE ME CONSTANT ISSUES (ALL PARTS FACTORY). NOW IM BRINGING MY CAR BACK INTO THE SHOP BECAUSE THE WINDOWS WONT ROLL DOWN (AGAIN), THE EVAP SOLENOID IS LEAKING AND MISFIRES. THE CARFAX IS CLEAN WITH NO ACCIDENTS AND I BABY THIS CAR. JEEPS ARE CHEAPLY MADE AND NOT MEANT TO LAST PAST 100,000 EVEN AFTER SERVICES. *TR
ELECTRICAL SYSTEM,SEATS,EQUIPMENT ADAPTIVE/MOBILITYJune 18, 2013
JEEP CAUGHT FIRE WHILE PARKED IN WORK PARKING LOT AND IT WAS DUE TO FAULTY SEAT HEATERS. *TR
SEATSJune 18, 2013
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE DRIVER'S SIDE SEAT BECAME LOOSE. IN ADDITION, THE SEAT EXHIBITED AN ABNORMAL CRACKLING NOISE IMMEDIATELY AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED OR INSPECTED FOR THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. *TR
FUEL/PROPULSION SYSTEMJune 13, 2013
NOTHING HAS HAPPENED AT THIS POINT, HOWEVER I AM VERY CONCERNED WITH THIS FUEL TANK ISSUE. I HAVE 3 SMALL CHILDREN THAT RIDE IN WHAT WOULD BE THE MOST DANGEROUS PLACE SHOULD I GET RE-ENDED AND HAVE A FIRE/EXPLOSION. I THINK IT IS ABSURD THAT THEY ARE REFUSING THE RECALL OR OFFERING A FIX. I CANNOT AFFORD TO GO BUY A NEW VEHICLE AND HAD I KNOWN ABOUT THIS ISSUE, I CERTAINLY WOULD HAVE NEVER PURCHASED IT. I AM VERY CONCERNED FOR THE HEALTH AND SAFETY OF MY CHILDREN AND DEFINITELY WOULD LIKE TO HAVE AN UPDATE ON THIS SHOULD ONE BECOME AVAILABLE. *TR
UNKNOWN OR OTHERJune 10, 2013
WANT TO PLACE MY NAME ON LIST FOR POSSIBLE RECALL. FEEL VERY NERVOUS DRIVING A TRUCK THAT CAN CATCH ON FIRE FROM REAR IMPACT. PRAY EVERYDAY! *TR
FUEL/PROPULSION SYSTEMJune 5, 2013
TWICE IN LAST 8 MONTHS, ON MY JEEP GRAND CHEROKEE, I'VE GOT A CHECK ENGINE LIGHT W/ OBD CODE 0442 (EVAPORATIVE EMISSION CONTROL SYSTEM LEAK DETECTED). COULD THIS SMALL FUEL VAPOR LEAK ADD TO THE LIKELY HOOD OF A FIRE IN A REAR COLLISION? *TR
SERVICE BRAKESJune 5, 2013
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE BRAKES FAILED WHILE THE BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000. *TR
FUEL SYSTEM, GASOLINEJune 4, 2013
I SEEN ON THE NEW THE GAS TANK FOR A RECALL I WOULD LIKE MY NAME PUT ON A LIST OF OWNERS THAT HAVE THIS JEEP SO WHEN RECALL COMES OUT SOMEONE WILL HAVE MY NAME TO SEND RECALL TO. I M A FIRE FIGHTER AND SEE KNOW HOW THIS NEEDS TO BE A RECALL ISSUE THE THANK STICKS RIGHT OUT AND THE BUMPER IS ONLY PLASTIC WITH REALLY NO SUPPORT IN FRONT AND MIN HOLDING STRAPS HOLD ON. *TR
STEERING,SUSPENSIONApril 17, 2013
I HAVE A 2001 JEEP CHEROKEE AND BEGAN TO NOTICE THE PROBLEM TOWARD THE END OF 2012 OR FIRST OF 2013. WHEN I WOULD REACH A SPEED OF AROUND 55 MPH, THE FRONT WHEELS/STEERING WHEEL WOULD BEGIN TO VIBRATE, SHAKE OR WHATEVER YOU WANT TO CALL IT. IT IS A VIOLENT VIBRATION THAT IS PRETTY SCARY AND FEELS LIKE YOU CANNOT CONTROL THE VEHICLE. IT SUBSIDES IF YOU IMMEDIATELY SLOW WAY DOWN. THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE. IT NOW WOULD START AROUND 45 MILES AN HOUR OR SO, DEPENDING ON HOW SMOOTH OR BUMPY THE ROAD IS. THE BUMPIER, THE MORE EASILY IN BEGINS THE WOBBLE. WHEN I RECENTLY RESEARCHED IT ONLINE, IT IS CALLED THE "DEATH WOBBLE". I HAVE NEVER PUT IN "NON-CONFORMING" PARTS, NOR HAVE I USED MY VEHICLE OFF-ROAD OR ABUSED IT. I HAVE MAINTAINED MY VEHICLE AND IT HAS ABOUT 160,000 MILES ON IT. I HAD JUST TAKEN IT IN TO SEE IF THE SHAKING CAN BE REPAIRED, AND THE PERSON WORKING ON IT, REPLACED ALMOST EVERY PART ASSOCIATED WITH THE FRONT SUSPENSION ETC. IN WHAT HE THOUGHT HAD CORRECTED THE PROBLEM, IT HAS ONLY MODERATELY REDUCED THE SYMPTOMS. SO FAR, ABOUT $800.00 WORTH OF REPAIRS THAT HAVE NOT CORRECTED THE PROBLEM. I DON'T THINK I WANT ANY OF MY TAX DOLLARS TO BAIL OUT CHRYSLER CORPORATION IF THEY DO NOT FIX THE PROBLEM AT NO COST TO THE CONSUMER. I SAW THEIR FORCED "ACKNOWLEDGEMENT" OF THE PROBLEM AND I ALSO SAW THAT THEY WILL NOT PICK UP THE COST OF TRYING TO FIX THE DEFECT. VERY DISAPPOINTED AND WILL NOT PURCHASE ANOTHER CHRYSLER PRODUCT. *TR
SEATSMarch 23, 2013
FRONT DRIVER SEAT BROKE LOOSE FROM FLOOR I WENT TO JUNK YARD AND BOUGHT ANOTHER SEAT COST AT THE TIME WAS 75 DOLLARS AND THEN IN 2011 THE SEAT BROKE LOOSE AGAIN I HAVE NOT FIXED IT AS OF THIS DATE. *TR
STRUCTUREMarch 23, 2013
OPENED REAR TAILGATE TO PUT IN GROCERIES AND THE TAIL GATE CAME DOWN AND STRUCK THE BACK OF MY HEAD AND CAUSED A LARGE BUMP AND BLEEDING I DID NOT SEEK MEDICAL ATTENTION. *TR
ENGINE AND ENGINE COOLINGMarch 23, 2013
HEAD LINER HAS FALLEN AND NOW IT IS BREAKING APART AND PARTICLES ARE FLYING ALL OVER THE INSIDE OF MY JEEP AND I AM ON OXYGEN AND NEED TO OPEN MY WINDOWS BECAUSE THE AIR ONLY WORKS SOME TIMES AND WHEN I USE IT THE CAR TEMP GET VERY HIGH AND THE ENGINE LIGHT COMES ON I HAVE HAD THE RADIATOR FLUSHED TWICE EVEN REPLACED THE RADIATOR AT ONE POINT ALSO CHANGED THE THERMOSTAT I LOVE MY JEEP BUT I HATE TO SAY IT IF I HAVE TO REPLACE IT I DOUBT IF I WILL BUY JEEP OR DODGE AGAIN. *TR
SERVICE BRAKESMarch 18, 2013
SUBSTANDARD TEVES CALIPERS ON THE FRONT BRAKES CAUSE BRAKE PEDAL VIBRATION WITHIN 5000 MILES. RESOLUTION IS TO REPLACE THE TEVES CALIPER WITH AN AKEBONO CALIPER. THIS WAS COVERED IN A TSB, BUT SHOULD HAVE BEEN A RECALL. *TR
ENGINEMarch 18, 2013
COMPLETE ENGINE FAILURE CAUSED THE VEHICLE TO SUDDENLY LOOSE ALL POWER. UPON FURTHER INVESTIGATION, THE PISTON SKIRT HAD CRACKED AND EVENTUALLY BROKE AWAY CAUSING A COMPLETE FAILURE OF THE ENGINE. RESOLUTION WAS TO REPLACE THE ENGINE. THIS IS A FAIRLY COMMON PROBLEM WITH THE JEEP 4.0 ENGINE AFTER THE PISTON WAS REDESIGNED AROUND 2000-2001. JEEP SHOULD HAVE RECALLED THE VEHICLES AND REPLACED THE PISTONS BEFORE THEY STARTED CRACKING AND CAUSING ENGINE FAILURES. *TR UPDATED 05/29/13*LJ
SUSPENSION,VISIBILITY,VISIBILITY/WIPERFebruary 7, 2013
1-I BOUGHT THE JEEP 4/2008. A COUPLE OF MONTHS AFTER, A WINDOW STOPPED WORKING. I GOT THE REGULATOR FIXED. SOON AFTER THAT, ANOTHER WINDOW STOPPED. I GOT THAT ONE FIXED. EVERY TIME I GET ONE FIXED ANOTHER BREAKS. NOW I HAVE 2 WINDOWS NOT WORKING. 2-WHENEVER I TURN A CORNER, IT SOUNDS LIKE THE WHEELS ARE SCRAPING AGAINST SOMETHING. 3-SOON AFTER I BOUGHT THE JEEP, WHENEVER IT GETS WET AND I TURN CORNERS, THERE IS A SOUND COMING THE FRONT LIKE ITS THE AXLE OR SOMETHING. I HAVE TAKEN IT TO SEVERAL PEOPLE/DEALERS AND NO ONE CAN FIND OUT WHY. THEY TEST DRIVE IT AND HEAR IT, LOOK UNDERNEATH AND STILL CANT FIND OUT WHY OR WHERE THE SOUND IS COMING FROM. *TR
VISIBILITYFebruary 6, 2013
PASSENGER SIDE WARM AIR FLOW FROM HEATER STOPPED. ONLY COLD AIR BLOWS OUT. DRIVER SIDE IS OPERATING FINE. EVIDENTLY THE AIR BLEND DOOR HAS FAILED. THIS APPEARS TO BE A CHRONIC PROBLEM WITH THIS JEEP VINTAGE. I DO NOT UNDERSTAND WHY A RECALL HAS NEVER BEEN ISSUED FOR THIS COMMON DESIGN FAILURE. THE FIX IS VERY EXPENSIVE AND INVOLVES REMOVING THE WHOLE DASH. HOWEVER, MOPAR EVEN MAKES A REPAIR KIT FOR THIS ISSUE KIT #K6855685AB, THAT DOES NOT INVOLVE REMOVING THE DASH. JEEP SHOULD BE FORCED TO RECALL THESE VEHICLES AND CORRECT THEIR DESIGN FLAW. *TR
POWER TRAIN,STRUCTURE,ENGINEJanuary 29, 2013
I WAS DRIVING IN THE RAIN GOING THE SPEED LIMIT. MY JEEP HIT A POOL OF WATER ON THE SURFACE OF THE HIGHWAY AND STARTED TO SKID AND HYDROPLOANE. THE NEXT THING I KNEW IT WAS FLIPPING OVER AND LANDED ON THE SHOULDER OF THE HIGHWAY. I WAS LUCKY TO BE WEARING MY SEAT BELT. I WAS SUSPENDED UPSIDE DOWN BY MY SEATBELT. I WAS ABLE TO UNBUCKLE IT AND CRAWL OUT THE DRIVERS SIDE WINDOW WHICH WAS COMPLETELY BLOWN OUT. SECONDS AFTER I GOT OUT OF THE CAR IT BURST INTO FLAMES AND THE ENTIRE VEHICLE WAS ENGULFED AND BURNED COMPLETELY INSIDE AND OUT. THERE WAS NOTHING LEFT OF IT BUT BURNT FRAME. AS SOON AS THE CAR CAME TO A STOP UPSIDE DOWN, I SMELLED GAS AND JUST A MINUTE OR TWO LATER THE CAR WAS TOTALLY BURNED UP. *TR
ENGINEDecember 21, 2012
STARTED NOTICING LOSS OF OIL PRESSURE AND THEN COOLANT. THE ENGINE CONTINUES TO RUN FINE BUT HAS GOTTEN TO THE POINT THAT ITS LOSING 1 GALLON OF ANTI. EVERY TWO WEEKS OR SO. WHEN I STARTED TO LOOK AROUND ON LINE AND OTHER PLACES, (JUNK YARDS) EVERYONE I TALKED TO SAYS THEY HAVE HAD THE SAME PROBLEM WITH THEIR JEEPS. WHY IF D.C. PRODUCED THESE FAULTY HEADS ON THEIR JEEPS DIDN'T THEY RECALL THEM TO FIX? *TR
ELECTRICAL SYSTEM,SEATSDecember 4, 2012
WHILE ATTEMPTING TO REPAIR BOTH DRIVER'S AND PASSENGER'S SEAT WARMER SYSTEM THAT WAS NO LONGER WORKING, I DISCOVERED THAT THE FACTORY INSTALLED HEATED SEATS HAD APPARENTLY SHORTED OUT AND CAUSED THE FOAM CUSHION IN EACH OF THE SEATS TO CATCH FIRE. THE WIRING HAD BURNED A HOLE APPROXIMATELY 4 INCHES LONG AND 1-2 INCHES DEEP. FORTUNATELY, THE FIRE DID NOT SPREAD FAR WITHIN THE SEAT. UPON DOING AN ONLINE SEARCH, IT APPEARS THAT THIS IS A VERY COMMON PROBLEM. *TR
VISIBILITY/WIPERDecember 3, 2012
DUE TO THE BLEND DOOR BREAKAGE/FAILURE, VISABILITY IS AFFECTED BECAUSE THIS CAUSES THE DEFOGGER/DEFROSTER SYSTEM TO NOT WORK PROPERLY. THIS CREATES POOR VISABILITY AND A SAFETY HAZARD. *TR
SEATSNovember 19, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT ACTIVATED THE FRONT DRIVER'S SIDE HEATED SEAT MECHANISM BUT THE HEATING ELEMENT FAILED TO FUNCTION. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT ON 9/3/03, THE DEALER REPLACED THE FRONT DRIVER'S SEAT HEATING ELEMENT. THE MANUFACTURER WAS NOTIFIED OF THE RECENT PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 1/2/13 *CN THE CONSUMER STATED ON FEB 4, 2010 AT MILEAGE OF 64,692 THE HEATING ELEMENT IN THE FRONT LEFT SEAT WAS NOT OPERATING AGAIN. UPDATED 1/15/2013 *JS
SEATSOctober 19, 2012
THE DRIVER'S SIDE SEAT BRACKET BROKE ON THE RIGHT SIDE WHILE DRIVING WITH NO APPARENT REASON. THE SEAT ON THE RIGHT SIDE NOW SLUMPS DOWN TO THE RIGHT WITH A TERRIBLE ANGLE. DRIVING THE JEEP NOW MEANS ONE HAS TO SIT @ VERY UNCOMFORTABLE MANNER AND CONSTANTLY BE ON GUARD TO NOT MOVE OR THE SEAT WILL ROCK. *TR
ENGINEOctober 1, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE STOPPED AT A STOP LIGHT, THE CONTACT NOTICED A LARGE AMOUNT OF WHITE SMOKE EMITTING FROM THE TAIL PIPE. THE TEMPERATURE GAUGE READING INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHO STATED THAT THE HYDRAULIC FAN MODULE WOULD HAVE TO BE REPLACED. ADDITIONALLY, THE HEAT WOULD NOT ACTIVATE. THE TECHNICIAN STATED THAT THE BLEND DOOR WOULD HAVE TO BE REPLACED. THE BLEND DOOR WAS REPLACED BUT FAILED A SECOND TIME. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. UPDATED 11/13/12 *CN UPDATED 11/28/2012 *JS
ENGINE AND ENGINE COOLINGAugust 21, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLING THE COOLING FAN FAILED. THE FAN EXPLODED AND BLEW OUT TWO HOLES THROUGH THE RADIATOR AND SHROUD. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE FAILURE MILEAGE WAS 70,000. UPDATED 10/12/12 *CN UPDATED 10/17/12
STEERINGAugust 19, 2012
DEATH WOBBLE. I'VE ROTATED THE TIRES, I'VE HAD THE WHEELS BALANCED, I'VE HAD THE TIE-RODS REPLACED AND "UNPREDITABLE" DEATH WOBBLE CONTINUES. I WAS LITERALLY INCHES AWAY FROM BEING REAR ENDED AND CAUSING A MULTICAR WRECK TODAY ON THE 22 FREEWAY IN SANTA ANA, CA WHEN I HAD TO BRAKE ON THE FREEWAY TO STOP THE VIOLENT WOBBLE. THIS IS A MFG DEFECT THAT NEEDS TO BE ADDRESSED (AND LIABILITY ASSUMED) BY THE MFG. *TR
SEATSJuly 27, 2012
DRIVER'S SEAT WAS WOBBLING. MY HUSBAND TOOK IT OUT AND FOUND ONE METAL FITTING THAT BOLTS SEAT TO FRAME TOTALLY BROKE AND ANOTHER ONE CRACKED. THIS IS OUR SON'S VEHICLE AND WE ARE CONCERNED ABOUT HIS SAFETY IN THIS VEHICLE. IN MUCH RESEARCH, THERE ARE MANY, MANY MORE WITH THE SAME PROBLEM. WE LIVE IN A CITY WHERE REAR END COLLISIONS ARE NOT UNCOMMON. THIS IS A SEVERE SAFETY PROBLEM. DOES SOMEONE HAVE TO DIE BEFORE A RECALL OF THIS? *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJuly 7, 2012
THE BRAKE LIGHTS, TURN SIGNAL LIGHTS, RUNNINNG LIGHTS KEEP BLOWING. AT THE SAME TIME USUALLY THE INSTRUMENT GUAGES ALSO STOP WORKING. THIS IS THE 5TH TIME WE HAVE HAD TO TAKE TO BE FIXED. THIS IS DANGEROUS FOR US AND OTHER VEHICLES AND IS GOING TO CAUSE AN ACCIDENT. THEY COULD BE WORKING FINE AND GO OUT BETWEEN 1 PLACE AND ANOTHER. WE HAVE BEEN PULLED OVER BY POLICE, HAD PEOPLE IN OTHER VEHICLES YELL AT US AND ALMOST BEEN HIT WHILE TURNING LEFT DUE TO LACK OF WORKING SIGNALS AND BRAKE LIGHTS. THIS RE-OCURRING PROBLEM NEEDS TO BE ADDRESSED PROPERLY. *TR
TIRESJuly 6, 2012
LOST STEERING CONTROL ON JEEP CHEROKEE WHEN HITTING BUMPS AT HIGHWAY SPEEDS. FRONT END HAD SEVERE LATERAL OSCILLATION WITH NO DAMPING; STEERING WAS VERY DIFFICULT. HAD TO SLOW VEHICLE TO BELOW 35 MPH TO REGAIN CONTROL. VERY HAZARDOUS ON HIGHWAYS! INSPECTION AT REPAIR SHOP DETERMINED ONE FRONT TIRE HAD BROKEN STEEL BELT AND OTHER TIRE HAD PARTIAL BELT SHIFT. TIRES WERE 2.5 YRS OLD AND HAD ONLY 18 K MILES. NO EVIDENCE OF ROAD HAZARD DAMAGE WAS PRESENT. REPLACED ALL TIRES ON VEHICLE AND PROBLEMS WERE ELIMINATED. TIRES WERE SUPER SPORT AP RADIALS MANUFACTURED BY GOODYEAR. I UNDERSTAND THESE TIRES ARE NO LONGER MANUFACTURED. *TR
SUSPENSIONJune 29, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD WOBBLE VIOLENTLY WHEN DRIVING AT LEAST 60 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE TRACK BAR WAS REPLACED. THE FAILURE RECURRED LATER WHILE THE CONTACT WAS DRIVING 50 MPH. THE VEHICLE WAS NOT TAKEN BACK TO HAVE THE FAILURE FURTHER REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
FUEL/PROPULSION SYSTEMJune 22, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT EVERY TIME HE REFUELED, FUEL WOULD SPEW BACK OUT FROM THE TOP OF THE FUEL TANK. THE CONTACT ALSO MENTIONED THAT GASOLINE FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 135,000 AND THE CURRENT MILEAGE WAS 160,000.
VEHICLE SPEED CONTROLMay 29, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 30 MPH WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL AND THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES AND WAS ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THE MECHANIC WAS ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.
ENGINE AND ENGINE COOLINGMay 24, 2012
MY DAUGHTER CALLED BECAUSE OF A NOISE IN THE ENGINE COMPARTMENT. I WENT TO HER WORK, RAISED THE HOOD, STARTED THE ENGINE, AND SHORTLY 1-2 MINUTES THEREAFTER, A LOUD POPPING/GRINDING OCCURRED. THE FAN DISINTEGRATED SENDING PARTS THROUGH THE RADIATOR, SHROUD, AND TOES OF MY LEFT SHOE. AND INJURY COULD HAVE OCCURRED BUT DID NOT. I FOUND 1999-2004 JEEPS HAD A RECALL FOR THIS VERY TYPE OF EVENT. HOWEVER, IT MISSED HE VIN. I BELIEVE ALL OF THESE VEHICLES SHOULD BE INCLUDED IN THE RECALL. MY YOUNGEST SON HAS A 1999 THAT THE FAN CAME APART DAMAGING THE RADIATOR AND RESULTING IN ENGINE FAILURE. I HAVE OWNER 7 JEEPS BUT NEVER SEEN THIS BEFORE. ANY ASSISTANCE IN ALERTING THE PUBLIC WILL BE APPRECIATED. *TR
SUSPENSIONMay 23, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THERE WAS A VERY LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE DRIVER SIDE FRONT AXLE BROKE DUE TO CORROSION. AS A RESULT, THE FRONT AXLE AND THE TIE ROD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 103,000.
EQUIPMENTMarch 19, 2012
DUAL SIDE HEATING AND AIR IS NOT WORKING PROPERLY ON MY 2001 JEEP GRAND CHEROKEE. PASSENGER SIDE IS ICE COLD CONSTANTLY, WHILE MY DRIVER'S SIDE IS WORKING PROPERLY FOR NOW, BUT FOR HOW MUCH LONGER? AFTER A LOT OF READING OF OTHER ARTICLES, THERE SHOULD MOST ABSOLUTELY BE A RECALL, ESPECIALLY IF I HAVE TO PAY THAT KIND OF MONEY TO GET IT FIXED, THEN I SHOULD BE REIMBURSED. *JS
STEERINGMarch 13, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING COLUMN SEIZED WITHOUT WARNING. THE CONTACT EXPERIENCED DIFFICULTY IN TURNING THE STEERING WHEEL AND EXCESSIVE FORCE WAS APPLIED IN ORDER TO DRIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 01V007000 (STEERING: GEAR BOX (OTHER THAN RACK AND PINION). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE STEERING MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
SEATSJanuary 19, 2012
THE DRIVER SEAT METAL BASE HAS BROKEN IN 2 PARTS ON BOTH SIDES. THE DRIVERS SEAT IS LOOSE AND I CANT FIND ANY REPLACEMENT. *TT
SEATSJanuary 3, 2012
THE FRONT DRIVERS SIDE AND REAR PASSENGERS SIDE BOLTS ON THE FRAME OF THE DRIVER'S SEAT HAVE PULLED THROUGH THE FRAME, CAUSING A CONSTANT ROCKING AND CAUSING THE SEAT TO LEAN VERY FAR BACK. THIS IS VERY UNSAFE. AFTER SEARCHING FOR A REPLACEMENT SEAT, I FOUND THAT THIS IS A VERY COMMON PROBLEM ON THE 2001 JEEP GRAND CHEROKEE. *TR
VISIBILITYJanuary 3, 2012
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BLOWER DOORS FOR THE AIR AND HEATING VENTS WERE FRACTURED AND CAUSED A FAILURE WITH THE AIR CONDITIONING AND HEATED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT A REMEDY WAS NOT AVAILABLE FOR THE TYPE OF FAILURE. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 67,000.
SEATSDecember 21, 2011
THE DRIVERS SEAT IS BROKEN. THE BREAK APPEARS TO BE SOMEWHERE BETWEEN THE SEAT AND THE FRAME, PROBABLY AT THE BRACKETS. THIS IS BOTH A SAFETY ISSUE (SEAT COULD BREAK OFF IN A COLLISION) AND A COMFORT ISSUE (THE SEAT IS CROOKED, CAUSING BACK ISSUES AND DISCOMFORT). *TR
VISIBILITY,SEATSDecember 6, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE LIMITED. THE CONTACT WAS DRIVING 60 MPH WHEN THE FRONT DRIVER SIDE SEAT WARMER BECAME EXCESSIVELY HOT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE HEATER SWITCH HAD BURNED OUT THE HEATING CORE. THE CONTACT ALSO STATED THAT THE VENT DOORS FAILED TO OPEN, CAUSING THE HEATING AND AIR CONDITIONING UNITS TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE THE FAILURE WAS CONFIRMED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT VIN DID NOT QUALIFY FOR A REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 96,000.
ENGINE AND ENGINE COOLINGNovember 10, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AT ANY TIME WITHOUT WARNING. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 129,000 AND THE CURRENT MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
ENGINE AND ENGINE COOLINGNovember 3, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FAN RELAY MODULE FAILED AND CAUSED THE RADIATOR TO STOP AND THE VEHICLE TO OVERHEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT HE FAN RELAY MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 128,970 AND THE FAILURE MILEAGE WAS UNKNOWN.
SEATSOctober 18, 2011
THE DRIVER SEAT OF MY 2001 JEEP GRAND CHEROKEE HAS BROKEN NUMEROUS TIMES AND THEY ALL BROKE FROM THE SAME EXACT PLACE. BOTTOM FRAME OF THE DRIVER SEAT IS NOT STRONG ENOUGH. WHEN THE SINGLE NUT POKES THROUGH THE FRAME AND CRACKS THE SEAT FRAME OVERTIME THE WHOLE SEATS FRAME IS BENT AND THE SEAT BECOMES UNUSABLE. *TR
ELECTRICAL SYSTEMSeptember 21, 2011
THE PLUG AND WIRING TO THE BLOWER MOTOR ON MANY JEEP VEHICLES IS BURNING UP. I DO NOT BELIEVE THE PLUG OR THE WIRES, INCLUDING THE TABS THE PLUG CONNECTS TO, ARE HEAVY ENOUGH TO CARRY THE LOAD OF THE BLOWER. IT IS FUSED AT 40AMPS. *TR
SEATSSeptember 19, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THE DRIVERS SEAT HAD HOT SPOTS AND BURNED HIM WHILE DRIVING. THE FRONT SEAT ELECTRIC HEATER ELEMENTS OVERHEATED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 09V117000, SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER. THEY MANUFACTURER OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.
SEATSSeptember 7, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE SEATED IN THE FRONT DRIVERS SIDE SEAT THE HEATED SEAT OVERHEATED AND STOPPED FUNCTIONING. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER) THAT MAY BE RELATED TO THE FAILURE. THE DEALER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATSAugust 29, 2011
2001 JEEP CHEROKEE OVER HEATED SEAT DRIVER SIDE BURN OUT .......REPLACED , UNDER WARRANTY, WITH DEFECTIVE PART, SAME ISSUE RECURRING BURNING COIL.....ALSO, BACK UP LITES DON T WORK ........REPLACED UNDER WARRANTY, WITH ....DEFECTIVE ...SAME RECURRING ...TOLD NO LONGER UNDER WARRANTY AND MY PROBLEM...$500 PLUS $1300...FOR IDENTICAL REPAIR AS WARRANTY WORK ALREADY DONE AND REPLACED WITH SAME DEFECTIVE PARTS... ...DATES AND MILEAGE WHEN AUTHORIZED JEEP DEALERS DID WORK OR DENIED WARRANTY ON SAME ISSUES IS RECORDED AND ON FILE, AND ESTIMATED BY ME AT THIS TIME...BUT RECORDED....BY DEALERS, AND IN MY FILE. *TR
SEATSAugust 17, 2011
DRIVERS SEAT BRACKET FAILURE FOR JEEP GRAND CHEROKEE 1999-2004. DUE TO POOR DESIGN THE BRACKETS WHICH HOLD THE SEAT TO THE FLOOR BOARD WILL BREAK FREE AND CAN CAUSE SEAT TO BREAK FREE WHILE DRIVING. THIS IS A COMMON ISSUE WHICH THE MANUFACTURER IS AWARE OF AND CHOOSES TO DO NOTHING. WHEN THE BRACKET FAILS THE WHOLE SEAT MUST BE REMOVED AND THE BRACKET REPLACED. *KB
SEATSAugust 4, 2011
TL* THE CONTACT OWNS A 2001 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH THE CONTACT STATED THE SEAT BEGAN TO WOBBLE AND WOULD NOT STAY IN PLACE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS STATED THE SEAT NEEDED TO BE REPLACED BUT THE PART WAS NO LONGER AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
VISIBILITYAugust 3, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THREE OF HIS FOUR WINDOW REGULATORS WERE DAMAGED, CAUSING THE WINDOWS TO FALL DOWN INTO THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED EACH WINDOW REGULATOR AT THE OWNERS EXPENSE FOR $400. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. UPDATED 9/13/11 *CN UPDATED 09/28/11
SEATSJuly 30, 2011
THE DRIVER'S SIDE SEAT IS NOT SECURELY ANCHORED TO THE VEHICLE. UPON INSPECTION IT IS OBVIOUS THE MANUFACTURER USED POOR WELDING OR HAS INSTITUTED A POOR DESIGN TO ANCHOR THE SEAT PROPERLY. THE SEAT ITSELF IS STILL IN GOOD CONDITION, HOWEVER, IT ROCKS UNSAFELY AND WILL NOT PROVIDE ADEQUATE PROTECTION IN THE EVENT OF AN ACCIDENT. APPARENTLY THIS FAULT IS WELL DOCUMENTED BY OTHER JEEP OWNERS AS EVIDENCED BY THE TESTIMONIALS FOUND AT HTTP://VLANE.COM/POLL/30. THE SEAT INTEGRITY WAS COMPROMISED BY EMPLOYEES AT JIM CLICK JEEP IN TUCSON, AZ, AFTER I HAD THE VEHICLE SERVICED FOR A TRANSMISSION FLUID CHANGE. I NOTICED IT ROCKED UNSTABLY AFTER THEY RETURNED THE VEHICLE TO ME AND RATHER THEN ADDRESS IT WITH THEM IMMEDIATELY, I DROVE THE VEHICLE OFF THE LOT SINCE THEY HAD TAKEN LONGER THAN PROMISED TO SERVICE MY JEEP AND I WAS LATE FOR AN APPOINTMENT. WHEN I CALLED THE SERVICE DEPARTMENT LATER, THEY SAID IT HAPPENS ALL THE TIME TO VEHICLES LIKE MINE, CONFIRMED THERE WAS NO RECALL TO FIX THEM, AND THEY WEREN'T LIABLE FOR THE REPAIR. *TR
ENGINE AND ENGINE COOLINGJuly 11, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO DRIVE ONTO THE SHOULDER WITHOUT INCIDENT. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIANS WERE UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,500.
SEATSJuly 3, 2011
DRIVER SIDE SEAT FRAME BROKE WHILE I WAS DRIVING TO CORRECT THE PROBLEM I TOOK IT TO WELD BUT ITS BROKEN AGAIN!! *TR
SEATSJune 28, 2011
DRIVERS SEAT FRAME HAS BROKEN ON 2001 JEEP GRAND CHEROKEE LAREDO. *TR
ENGINE AND ENGINE COOLINGJune 24, 2011
CAR STARTED TO RUN REALLY BAD THEN WHEN I TRIED TO CRANK IT BACKUP IT RAN FOR A FEW MINUTES AND DIED. I NOTICED GAS THEN FLAMES COMING FROM EXHAUST PIPE. IT WILL RUN FOR FEW MINUTES BUT REALLY BAD , THEN IT WILL DIE. IT WANT CRANK IMMEDIATELY AFTER IT DIES YOU HAVE TO WAIT A WHILE BEFORE IT WILL CRANK AGAIN. I HAVEN'T BEEN ABLE TO FIND OUT WHAT THE PROBLEMS ARE TO CORRECT THEM. *TR
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULICJune 23, 2011
THIS IS ANOTHER COMPLAINT FOR 'DEATH WOBBLE'. I HAVE HAD MY JEEP TAKEN IN SEVERAL TIMES AND HAVE HAD TO LIVE WITH IT BECAUSE MECHANICS DIDN'T BELIEVE ME OR JUST DIDN'T SOLVE MY PROBLEM. I SHOULD HAVE USED THE LA LEMON LAW STATUTES TO RETURN MY CAR BUT DIDN'T KNOW THAT BACK THEN. DRIVING DOWN THE ROAD 45-70 MPH AND EITHER HITTING A BUMP OR GOING AROUND 70 MPH YOUR WHOLE FRONT END WILL "SHIMMY/SHAKE/WOBBLE" MAKING IT FEEL LIKE A GIANT EARTHQUAKE. I HAVE TRIED TO FIND A CLASS ACTION SUIT AGAINST THIS AS I FIND SEVERAL WEBSITES/FORUMS/CUSTOMERS COMPLAINING ABOUT IT. RIGHT WHEN IT SHAKES YOU HAVE TO SLOW DOWN BELOW 40 MPH - SOMETIMES ON THE INTERSTATE AND HAVE HAD CLOSE CALLS FOR A COLLISION! IF YOU WANT JUST SEARCH FOR 'DEATH WOBBLE' AND YOU WILL SEE A WHOLE NEW WORLD. I DON'T KNOW WHAT WOULD HAPPEN IF YOU DIDN'T SLOW DOWN AS YOUR IMMEDIATE RESPONSE IS TO HIT THE BRAKES. PARTS REPLACED HAVE BEEN BRAKE ROTORS/PADS, STEERING DAMPENER, UPPER AND LOWER CONTROL ARMS, AND TIRES. IT STILL DOES IT TO THIS DAY. *TR
VISIBILITYJune 2, 2011
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM: WINDSHIELD: BLOWER FOR 2001 JEEP GRAND CHEROKEE LIMITED. DUAL CLIMATE CONTROLS ARE INOPERABLE AND COLD AIR IS CONSTANTLY BLOWING ON MY WINDSHIELD INTERIOR, CAUSING IT TO FOG UP, LIMITING MY VISIBILITY CONSIDERABLY. *TR
SEATSMay 25, 2011
DRIVER SIDE SEAT BROKE , METAL USED IS VERY THIN ,IF IT IS WELD , IT PROBABLY WILL BREAK AGAIN , VERY POOR DESIGN , THE SEAT NEEDS TO BE REPLACED. *TR
SEATSMay 24, 2011
DRIVERS SEAT FRAME HAS BROKEN FROM NORMAL USE. *TR
SEATSMay 11, 2011
THE FRONT DRIVER SEAT STARTED SQUEAKING AND THEN IT STOPPED WORKING COMPLETELY....WILL NOT MOVE FORWARD OR BACKWARD.....JUST RECEIVED AN ESTIMATE TO REPAIR THE SEAT.....$1200 (CHRISTIAN BROTHERS AUTOMOTIVE) THIS IS ABSOLUTELY RIDICULOUS....JEEP NEEDS TO HAVE A MANUAL SEAT AVAILABLE FOR REPLACEMENT OF THEIR FLAWED ELECTRONIC SEAT. *TR
VEHICLE SPEED CONTROLMay 9, 2011
HAD CRUISE CONTROL ON AT 70 MPH IN NORMAL DRIVING CONDITIONS ON THE INTERSTATE (70 MPH SPEED LIMIT). PUT FOOT ON ACCELERATOR TO SPEED UP IN ORDER TO CHANGE TO LEFT LANE AND BETTER CLEAR THE TRAFFIC BEHIND ME. INITIAL ACCELERATOR PUSH YIELDED NO RESPONSE, SO I PUSHED FURTHER DOWN ON THE ACCELERATOR PEDAL. WHEN THE PEDAL REACHED THE FLOOR, ACCELERATION SHOT UP AND I TOOK MY FOOT OFF THE ACCELERATOR. CRUISE CONTROL WAS STILL ENGAGED AND I EXPECTED MY SPEED TO GO BACK TO THE SET CRUISE SPEED OF 70 MPH. I NOTICED THEN THAT THE ACCELERATION CONTINUED TO INCREASE AND I TRIED TO BREAK ONCE ON THE BREAK PEDAL. I GOT NO RESPONSE. I PUSHED HARDER ON THE BREAK AND FELT THE ACCELERATION CONTINUE TO INCREASE AND THEN SMELLED BRAKE HEAT. I PUSHED ON THE CRUISE BUTTON TO TRY TO TURN CRUISE OFF. NO RESPONSE. I FELT THE ACCELERATOR PEDAL WHICH WAS FLAT TO THE FLOOR AND TRIED TAPPING IT TO GET IT TO SPRING BACK UP. NO RESPONSE. THEN I SHIFTED INTO NEUTRAL AND SAW THE ENGINE REV TO THE REDLINE ON THE RPM GAUGE. I TOOK IT BACK INTO DRIVE AND STILL THE ACCELERATION CONTINUED AS I HELD THE BRAKE HARDER AND HARDER. KNOWING I WAS NOT DOING ANYTHING TO FIX THE PROBLEM I CALLED 911 THAT I WAS ACCELERATING OUT OF CONTROL AND I NEEDED THEIR GUIDANCE. THE 911 DISPATCHER TOLD ME TO: (1) PUT THE CAR INTO NEUTRAL AND KEEP IT THERE, (2) START PULLING OVER AS THE CAR SLOWED, (3) ENGAGE THE EMERGENCY BRAKE, (4) PULL THE CAR OVER TO THE SIDE OF THE INTERSTATE, (5) TURN THE IGNITION KEY OFF AND BRAKE TO A STOP. I ASKED THE 911 DISPATCHER TO SEND POLICE WHO CAME AND WAITED WITH ME FOR A TOW TRUCK. *TR
SEATSApril 1, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE FRONT DRIVER SEAT HAD BECOME DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE DEFECTIVE SEAT NEEDED TO BE REPLACED BUT THERE WERE NO PARTS AVAILABLE SINCE THE SEAT WAS ON BACKORDER. THE DEALER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE BECAUSE THE VEHICLE WAS NOT UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE IS 170,000. UPDATED 05/05/11 *LJ UPDATED 05/13/11
VISIBILITYApril 1, 2011
POWER WINDOWS-FRONT PASSENGER SIDE REGULATOR FAILED ~JULY '09 GETTING BACK IN THE CAR FROM CHURCH PUT THE WINDOW UP HEARD LOUD SNAP AND WINDOW DROPPED, HAD TO STOP WINDOW FROM FALLING INTO DOOR PANEL BY HOLDING IT ALL THE WAY HOME UNTIL WE COULD FIGURE OUT WHAT TO DO-TAPED IT UP. DRIVER SIDE WINDOW STARTED OUT AS A MOTOR FAILING IN JAN '11 AND WHEN I WENT TO GET MY OIL CHANGED ASKED THEM NOT TO PUT WINDOW DOWN BECAUSE OF THAT (DIDN'T WANT IT TO GET STUCK IN DOWN POSITION), WINDOW GOT PUT DOWN AND THAT WAS THE START OF THE END. BY FEB '11 THE WINDOW HAD FAILED NO SNAPS BUT WILL SLIDE DOWN IF NOT HELD UP WITH SOMETHING. NOW BOTH OF MY WINDOWS ARE DONE FOR AND BEING HELD UP WITH TAPE, CAN'T AFFORD DEALERSHIP PRICING TO FIX. PASSENGER WINDOW WENT AT ~85,000 MILES WENT TO DEALERSHIP FOR PRICING TO FIX ~$300/WINDOW + LABOR @ $90/HR DRIVER WINDOW WENT AT ~160,000 MILES HAVE BEEN LOOKING FOR PARTS ONLINE AND IN JUNK YARDS... IF THE WINDOWS ARE NOT PUSHED UP ALL THE WAY AND TAPED SECURELY THEY WILL LEAK FROM THE RAIN OR WIND WILL GET IN AND CAUSE THE TRUCK TO BE UNCONTROLLABLE! I DIDN'T REALIZE THAT THERE WERE SO MANY PROBLEMS WITH THE WINDOWS, THOUGHT IT WAS A FREAK THING APPARENTLY NOT. *TR
SEATSMarch 15, 2011
FILING A COMMON COMPLAINT RELATED TO A FLAW IN THE MANUFACTURING OF THE JEEP GRAND CHEROKEE FRONT SEATS. MOST OCCUR IN THE 1999-2004 MODELS. THE METAL THAT ATTACHES THE SEAT TO THE FLOOR IS FLIMSY AND HAS BROKEN. IT MAKES THE SEAT WOBBLY AND WILL LEAD TO MY LEGS HITTING THE STEERING WHEEL AND POSSIBLY CAUSE A WRECK. THIS IS A FATAL FLAW FROM JEEP/CHRYSLER. *TR
SEATSMarch 8, 2011
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT HAD BECOME EXTREMELY WOBBLY AND UNSECURE OVER A COURSE OF TIME. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING A LEFT TURN, THE DRIVER SEAT FRACTURED AND THE CONTACT WAS SHIFTED ONTO THE PASSENGER SIDE OF THE VEHICLE WHILE DRIVING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 150,000.
SEATSFebruary 12, 2011
2001 JEEP GRAND CHEROKEE LIMITED 10 WAY POWER SEAT - TWICE FAILED. ONCE AT ABOUT 75000 MILES AND AGAIN AT 130000 MILES. DRIVER'S SIDE SEAT FRAME BROKEN ON 2001 GRAND CHEROKEE, CAUSING SUDDEN ABRUPT MOVEMENT OF THE SEAT, AND SHORT TERM LOSS OF VEHICLE CONTROL. FORTUNATELY, WAS ABLE TO REGAIN CONTROL OF VEHICLE WITHOUT ACCIDENT. TO DATE, I HAVE HAD TO PERFORM THE FOLLOWING REPAIRS TO THIS SEAT: 1) WELD LOWER SEAT FRAME TWICE DUE TO METAL FATIGUE FAILURE. POORLY DESIGNED; TOO THIN STOCK. 2) WELD THE SEAT BACK FRAME WHERE IT BROKE DUE TO METAL FATIGUE. AGAIN, TOO THIN MATERIAL. 3) SEAT HEATER SHORTED OUT, CAUSED SMALL BURN AREA ON THE LOWER CUSHION. I REPAIRED SAME. 4) BOTH THE BACK AND BOTTOM SEAT CUSHIONS ARE MADE OF EXPANDED FOAM RUBBER WHICH HAS DETERIORATED AND TORN IN THE SEAT FRAME AREA. THIS POORLY DESIGNED SEAT IS A SERIOUS SAFETY DEFECT, AND THERE SHOULD BE A MANDATORY RECALL. I HAVE HIT SEVERAL WEBSITES RECENTLY AND FOUND LITERALLY HUNDREDS OF COMPLAINTS ON THIS VERY SAME ISSUE. WHY HAS NOT THE SAFETY BOARD REQUIRED A RECALL? DOES SOMEONE HAVE TO DIE BEFORE ACTION IS TAKEN? *TR
SEATSFebruary 9, 2011
MOUNTING BRACKET ON THE 2001 JEEP CHEROKEE DRIVER SEAT HAS BROKEN, CAUSING THE SEAT TO LEAN BACK AND TO THE RIGHT. *TR
ENGINE AND ENGINE COOLINGFebruary 8, 2011
THE HEAD CRACKING ISSUE SEEMS TO BE THE RESULT OF SEVERAL BAD CASTINGS AND I CAN ONLY SPECULATE THAT THE CAST IRON USED IN ONE LARGE BATCH MADE AROUND THE YEAR 2000 MUST HAVE BEEN OF POOR QUALITY. THE AREA BETWEEN THE NO.3 AND 4 EXHAUST PORTS IS THE HOTTEST PART OF THE HEAD AND IS SUBJECTED TO THE LARGEST TEMPERATURE FLUCTUATIONS, MAKING THAT THE AREA MOST PRONE TO CRACK. THE FIRST SIGN OF A PROBLEM IS UNEXPLAINED LOSS OF COOLANT. IF THERE ARE NO EXTERNAL COOLANT LEAKS, REMOVE THE OIL FILLER CAP AND LOOK BETWEEN THE VALVE SPRINGS OF THE NO.3 AND 4 CYLINDERS.
SUSPENSION,TIRES,WHEELSFebruary 5, 2011
2001 JEEP CHEROKEE, THE LEFT REAR WHEEL/TIRE BROKE FREE FROM HUB ROLLING OFF THE LEFT SIDE OF ROAD. UNIT 1 COASTED TO OUTSIDE BERM. *BF ACCORDING TO THE POLICE REPORT, 1 OF 5 BOLTS WERE MISSING FROM THE RIGHT FRONT HUB, 1 OF 5 STUD BOLTS WERE MISSING FROM THE RIGHT REAR HUB AND THE RIGHT REAR TIRE WAS BALD AND EXPOSING STEEL BELTS. THE FIVE STUD BOLT HOLES IN THE RIM WERE SEVERELY WORN. IT WAS ALSO NOTICED THAT THE FRONT BALL JOINT WAS BAD. (OHIO TRAFFIC CRASH REPORT # 10-0864-90) UPDATED 02/15/11 *BF
ENGINE AND ENGINE COOLINGJanuary 21, 2011
1. VEHICLE WAS LOSING COOLANT BUT NOTHING SHOWING UP IN THE ENGINE OIL COOLANT OR BURNING OUT THE TAIL PIPE. I WAS GOING THROUGH ABOUT A HALF GALLON PER WEEK. VEHICLE MAINTAINED LOSS OF COOLANT FOR ABOUT 6 MONTHS, THE ADDED PROBLEM OF LOST OIL PRESSURE THEN BECAME A PROBLEM. 2.EVENTUALLY THE HEAD STARTED LEAKING BAD ENOUGH THAT COOLANT WAS PRESENT IN THE OIL, AT WHICH POINT THE PROBLEM WAS PRESENT AND ABLE TO DIAGNOSE. 3. AT THAT POINT THE MAIN BEARINGS WERE A COMPLETE LOSS AND DETERMINED THAT THE CAM BEARINGS WERE GONE AS WELL AND HAD TO REPLACE THE ENTIRE MOTOR. *TR
STEERING,ELECTRICAL SYSTEMJanuary 18, 2011
TL*THE CONTACT OWNS A 2001 JEEP CHEROKEE SPORT. THE CONTACT STATED THAT WHILE SHE WAS TURNING THE STEERING WHEEL SHE HEARD A NOISE AS IF PLASTIC WAS BROKEN. THE AIR BAG LIGHT ILLUMINATED, THE HORN, THE CRUISE CONTROL MALFUNCTIONED, AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE MILEAGE WAS 138,000 AND THE CURRENT MILEAGE WAS 138,100.
ENGINE AND ENGINE COOLINGJanuary 11, 2011
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE ENGINE COOLING FAN BLADE SEPARATED AND BROKE INTO PIECES. THE VEHICLE WAS TAKEN TO A MECHANIC TO REPAIR THE RADIATOR AND HE FOUND THE FAILURE IN THE COOLING FAN. THE DEALER WAS CONTACTED AND INFORMED HER OF RECALL NHTSA CAMPAIGN ID NUMBER: 06V199000, ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN BUT HER VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED HER THAT RECALLS ARE VIN SPECIFIC AND SHE SHOULD CONTACT NHTSA FOR THE REASON. THE FAILURE MILEAGE WAS 123,000.
SEATSJanuary 4, 2011
ON MY 2001 JEEP GRAND CHEROKEE LIMITED'S DRIVER SIDE FRONT SEAT, THERE ARE TWO METAL PIECES THAT LIFT THE SEAT UP IN THE BACK. THESE TWO PIECES HAVE SNAPPED OFF ON ME WHILE DRIVING DOWN THE ROAD CAUSING ME TO ALMOST WRECK MY CAR. THIS NOT BEING BAD ENOUGH, THE BACK REST PART OF THE SEAT TWISTS TO THE RIGHT CAUSING ME TO HAVE TO SIT AT AN ANGLE AND MAKING FOR A VERY AWKWARD RIDE. THESE THINGS ARE NOT RANDOM THINGS, THEY ARE HAPPENING ALOT WITH PEOPLE WHO OWN THESE JEEPS AND I BELIEVE THAT CHRYSLER SHOULD DO SOMETHING ABOUT IT BEFORE ALOT OF PEOPLE ARE SERIOUSLY HURT OR KILLED!! *TR
SEATSJanuary 4, 2011
2001 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO LEFT FRONT HEATED SEAT BEING INOPERABLE *TGW
VISIBILITYDecember 24, 2010
THE 99-2004 JEEP GRAND CHEROKEE HAS MAJOR DEFECTS IN THE HEATING/AC SYSTEM AND CHRYSLER IS MAKING CUSTOMERS PAY FOR THERE DEFECT.*TR
STEERING,SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLDecember 17, 2010
I WAS DRIVING IN A MALL PARKING LOT LOOKING FOR A PARKING SPACE. I WAS TURNING THE CORNER TO GO DOWN THE NEXT AISLE AND ALL OF A SUDDEN I HAD NO CONTROL OF THE JEEP. AS I TURNED TO THE LEFT TO CONTINUE LOOKING FOR A PARK, THE JEEP WAS SPEEDING OUT OF CONTROL AND I WAS SLAMMING ON THE BRAKE WITH BOTH FEET AND THE JEEP JUST KEPT ACCELERATING! I WAS UNABLE TO STEER AWAY FROM THE VEHICLES I WAS HEADING TOWARDS. AS I WAS HEADING TOWARDS THE FIRST VEHICLE THAT I HIT, I WAS TRYING TO STEER AWAY FROM IT AND THEN THE JEEP TURNED TO THE RIGHT AND KEPT ACCELERATING. I ENDED UP HITTING FOUR OTHER VEHICLES ( 5 VEHICLES TOTAL) AND FINALLY CAME TO A COMPLETE STOP AFTER HITTING THE LAST VEHICLE. THERE IS EXTENSIVE DAMAGE TO MY JEEP AND TO THE OTHER VEHICLES INVOLVED. WE HAVE NOT HAD THE DAMAGE ACCESSED YET, SO WE DO NOT KNOW HOW MUCH THIS WILL COST TO FIX. I BELIEVE MY JEEP IS TOTALED. WE ARE THANKFUL NOBODY WAS INJURED AND THAT I AM OK, JUST SHAKEN UP A LITTLE.
SEATSDecember 8, 2010
FRONT SEAT OF 2001 JEEP GRAND CHEROKEE IS UNSAFE. HEARD FROM NUMEROUS OTHER JEEP DRIVERS THAT THIS IS A PROBLEM WITH THIS MODEL YEAR. DRIVING ALONG AND ALL OF A SUDDEN THE CHAIR BREAKS AND BECOMES UNSTEADY. CAUSING ME TO HAVE TO TRY AND PULL OF THE ROAD. THE CHAIR WILL NOW RECLINE WHEN YOU ACCELERATE AND FLOW FORWARD UPON BREAKING - WHICH HAS ITS IMPACT ON GAS/BREAK PEDALS WHEN APPLIED. *TR
VISIBILITYNovember 27, 2010
THE PASSENGER SIDE HEATER DOES NOT BLOW HOT AIR. IT WILL NOT DEFROST THE WINDSHIELD ON THE PASSENGER SIDE AND THEREFORE CAUSES A SAFETY HAZARD BY LIMITING SIGHT OF THE DRIVER. *TR
SEATSNovember 15, 2010
I WAS BACKING UP IN A PARKING LOT. THE DRIVER SIDE SEAT SNAPPED LOSE AND I HIT TWO CEMENT BARACADES. BADLY DENTING MY REAR DOOR. LUCKY THERE WAS NOT A PERSON STANDING THERE, I WAS AT A COLLEGE. THE SEAT HAD BEEN ROCKING A BIT. WHEN I LOOKED AT IT THE SEAT MOUNT THE REAR PIVOT POINT HAD COMPLETELY BROKEN OFF BOTH SIDES. THE MOUNTS HOLDING THE SEAT TO THE MOUNT WERE ALSO BROKEN. THIS SEEM TO HAPPEN A LOT AND I COULD NOT FINE A JUNK YARD REPLACEMENT.. DEALERS WANTED $700-$1200 FOR THE REPAIR. I TOOK THE SEAT OUT AND HAD IT WELDED. I CAN NO LONGER USE THE HORIZONTAL OR VERTICAL SEAT ADJUSTMENT BUT IT TILTS AND GOES BACK AND FORTH. I HAVE NOT TRIED TO FIX THE BACK DOOR YET. *TR
SEATSNovember 12, 2010
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SEAT SUDDENLY BECAME WARM. THE FUSE BEGAN TO MALFUNCTION. THE SEAT WARMER NO LONGER FUNCTIONED AT ALL. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER IN REFERENCE TO RECALL 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER) WHO STATED THAT THE VEHICLE WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 127,000.
SEATSNovember 10, 2010
OWNER OF 2001 JEEP GR CHEROKEE LAREDO. I WISH TO FILE THIS COMPLAINT ABOUT THE DRIVER'S SEAT. STARTED OUT WITH AN ANNOYING SQUEAK AND SOME POPPING ON ENTRANCE, EXIT, ACCELERATION, AND BRAKING OF VEHICLE. WITHIN 1 MTH OF NOTICING THIS PROBLEM THE FRONT BOLT BROKE AWAY FROM THE SEAT FRAME AND METAL THEN IT WENT TO THE BACK RIGHT BOLT. I HAVE ATTEMPTED TO GET THIS WELDED AND WAS TOLD IT WAS TOO INVOLVED, I TRIED SEARCHING THE JUNK YARDS FOR A USED SEAT AND APPARENTLY THESE SEATS ARE HARD TO COME BY, AND HAVE ALSO SPOKE WITH THE DEALERSHIP IN REGARDS TO GETTING THIS FIXED AND I WAS QUOTED A PRICE BUT TOLD NO GUARANTEE WITH THE REPAIR AND THE PART WAS ON A BACKORDER. TO DATE I HAVE NOT BEEN ABLE TO FIND THE REPLACEMENT OR FIX CAUSING ME NOT TO PASS INSPECTION (WHEN THE INSPECTOR GOT IN TO CHECK SOMETHING ELSE HE WOUND UP IN MY SON'S CAR SEAT.). I HAVE HAD TO PUT WOODEN BLOCKS UNDERNEATH BUT IT STILL ROCKS BACK AND FORTH. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGNovember 4, 2010
THE LEFT REAR BRAKE LIGHT DOES NOT WORK WHEN THE HEADLIGHTS ARE ON. THERE IS AN ISSUE WITH ONE OF THE CONTACTS IN THE BRAKE LIGHT ASSEMBLY. THIS HAS BEEN AN ONGOING ISSUE AND HAS OCCURRED MULTIPLE TIMES. YOU HAVE TO BEND THE CONTACT BACK OUT SO IT MAKES CONTACT AGAIN. *TR
VISIBILITYOctober 28, 2010
BLEND AIR DOOR FAILURE. *TR
VISIBILITYOctober 22, 2010
MY 2001 JEEP GRAND CHEROKEE LIMITED WITH 140,000 MILES HAS HAD AIR CONDITIONING PROBLEMS WHERE IT DOESN'T BLOW OUT COLD AIR, FOR THE LAST 3 YEARS. I DIDN'T CARE MUCH ABOUT IT AND DIDN'T PLAN TO FIX IT UNTIL I NOTICED THAT THE HEATING SYSTEM WAS DOING THE SAME THING. THE MIDDLE VENTS BLOW OUT COLD AIR AND THE PASSENGER SIDE VENTS BLOW NORMAL HOT AIR. I LIVE IN A STATE WHERE IT GETS BRUTALLY COLD OUT IN THE WINTER TIME AND OBVIOUSLY THIS NEEDS TO BE FIXED FOR COMFORT AND ALSO FOR DEFROST. COME TO FIND OUT THAT THE REPAIR IS VERY COSTLY $8-1800. AND THE MOST HORRIFYING OF ALL IS THAT AFTER THE PROBLEM IS CORRECTED, IT WILL ONLY HAPPEN AGAIN AND YOU WILL BE FORCED TO PAY TO FIX IT ALL OVER AGAIN BECAUSE OF THE PARTS CHRYSLER USES. I CAN NOT AFFORD TO FIX THIS PROBLEM OVER AND OVER AGAIN. THIS CAR DEALER IS WELL AWARE OF THIS PROBLEM AND IS IGNORING ALL COMPLAINTS AND FORCING CONSUMERS TO PAY FOR THE PROBLEM, WHEN IT IS JUST GOING TO BREAK AGAIN. THIS IS ALMOST CRIMINAL! *TR
SEATSOctober 20, 2010
THE DRIVER SEAT ON MY 2001 GRAND CHEROKEE HAS BROKEN AT 3 OF THE 4 ATTACHMENT POINTS AND IS NOT POSING A SAFETY PROBLEM. I AM UNABLE TO FIND AVAILABLE REPLACEMENT PARTS AND HAVE NEVER ENCOUNTERED A PROBLEM LIKE THIS IN OTHER VEHICLES. THE METAL HAS BROKEN. *TR
VISIBILITYOctober 19, 2010
THE FAILURE OF THE BLENDER MOTOR HAS LEFT OUR JEEP WITHOUT A WINDSHIELD DEFROSTER/DEFOGGER. IT ONLY BLOWS COLD AIR AND DOES NOT CLEAR LEAVING VISIBILITY AT ZERO. IT DOESN'T WORK AT ALL AND NOW IT IS DANGEROUS FOR MYSELF AND FAMILY TO DRIVE IN OUR "FAMILY CAR". NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM BECAUSE THE DEALERSHIP SAID IT WOULD BE AN $800-$1500 REPAIR NOT COVERED BY EXTENDED WARRANTY THAT WE PURCHASED. *TR
VEHICLE SPEED CONTROLOctober 3, 2010
I WASHED MY 2001 JEEP GRAND CHEROKEE AT A COIN OPERATED CAR WASH. I CLIMBED INTO THE CAR, STARTED IT UP AND SHIFTED FROM PARK TO DRIVE. THE CAR WENT TO FULL THROTTLE INSTANTLY ON IT'S OWN. I APPLIED BRAKES BUT THAT HAD LITTLE AFFECT AND THE CAR RAPIDLY ACCELERATED OUT OF THE CAR WASH STALL TOWARD A BRICK WALL APPROX. 20 FEET AWAY. I STEERED THE CAR INTO A TREE AS I FELT IT WOULD BE A SOFTER CRASH AS OPPOSED TO A WALL. THE CAR BOUNCED OFF OF THE TREE AND CONTINUED AT FULL THROTTLE INTO THE DRIVEWAY OF THE CAR WASH AS I CONTINUED TO PUSH ON THE BRAKE PEDAL AS HARD AS I COULD. I FINALLY TURNED THE KEY OFF AND STOPPED. THIS HAPPENED VERY QUICKLY AND I WISH I WOULD HAVE REACTED SOONER. THE LEFT FRONT FENDER AND GRILL WERE DAMAGED AND I HAD THE CAR TOWED TO A REPAIR SHOP. I FEEL FORTUNATE THAT NOBODY WAS HURT AND I AM VERY INTERESTED IN FINDING THE CAUSE OF THIS . *TR
SEATSSeptember 25, 2010
DRIVER SIDE FRONT SEAT FRAME BROKE ON 2001 JEEP CHEROKEE CAUSING SEAT BACK TO RECLINE ON ONE SIDE TOWARDS THE REAR. I OWN TWO IDENTICAL JEEP CHEROKEES AND IT HAPPENED TO BOTH OF THEM. THERE ARE MANY COMPLAINTS ABOUT THIS ON THE INTERNET. I CALLED THE DEALER AND WAS TOLD THERE WEREN'T ANY RECALLS ON THIS. I THINK THIS IS DANGEROUS AND COULD VERY LIKELY CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CAUSE A SERIOUS ACCIDENT. PLEASE REVIEW AND ADVISE. THANK YOU. *TR
SEATSSeptember 25, 2010
DRIVERS SEAT LEFT FRONT BOLT BROKE RIGHT OUT OF FRAME. SEAT NOW TIPS DANGEROUSLY BACK AND TO THE RIGHT. *TR
SEATSSeptember 22, 2010
I HAVE OWNED A 2001 JEEP GRAND CHEROKEE LAREDO FOR 7 YEARS AND IT HAS BEEN A GOOD CAR FOR ME. A YEAR AGO MY FRONT SEAT BROKE OFF OF THE SUPPORT BEAM AND IT IS MADE OF METAL. I ONLY WAY 180 LBS AND HAVE TAKEN PRETTY GOOD CARE OF THE CAR. AFTER RESEARCHING THIS ONLINE I HAVE COME TO FIND OUT THAT THIS HAS HAPPENED TO A LOT OF JEEPS AND THEY USED CHEAP METAL TO SAVE MONEY. I WILL BE THE FIRST TO SAY I LOVE JEEP BUT THIS IS DANGEROUS FOR ANYBODY RIDING IN ONE. I ONLY HOPE THEY DO NOT USE THIS METHOD IN NEWER MODELS. IT IS VERY DANGEROUS RIDING AROUND IN A SEAT THAT IS NOT HOOKED TO THE CAR CORRECTLY. I HAD A FRIEND WELD THE SEAT BACK TO THE SUPPORT BUT IT WAS ONLY A TEMPORARY FIX AS IT HAS BROKEN AGAIN. *TR
SEATSSeptember 20, 2010
THE METAL HOLDING SEAT TO FLOOR WITH BOLTS IS STRIPPED. *TR
SEATSSeptember 12, 2010
THE FRAME HOLDING THE DRIVER'S SEAT IS VERY FLIMSY AND HAS BROKEN IN 3 OF 4 PLACES HOLDING THE SEAT. THE 4TH LOCATION HAS NOT YET BROKEN ALL THE WAY THROUGH BUT A CRACK HAS BEGUN. THE VEHICLE IS NOT SAFELY DRIVABLE AND IS PARKED UNTIL I CAN FIND REPLACEMENT PARTS. MANY PEOPLE HAVE REPORTED THIS SAME PROBLEM. WHY HAS NOTHING BEEN DONE? THE PROBLEM STARTS AS A SQUEAK, THEN A CRACK, THEN THE SEAT IS TILTED AND ULTIMATELY THE BREAKS HAPPEN AT ALL 4 CORNERS OF THE SEAT FRAME. A CRACK AT ALL 4 CORNERS WILL ALLOW THE SEAT, AND THE DRIVER, TO FALL BACK TOO FAR TO REACH THE STEERING WHEEL AND BRAKES. THIS IS VERY DANGEROUS. *TR
SEATSSeptember 11, 2010
MY DRIVER SEAT IS BROKE IN MY 2001 JEEP GRAND CHEROKEE. *TR
SEATSSeptember 7, 2010
MY DRIVERS SIDE FRONT SEAT ON MY JEEP GRAND CHEROKEE BROKE, WE HAD IT WELDED BACK TWICE, BUT THE ENTIRE TRACK AND THE BACK OF THE SEAT ARE BROKEN. IT'S VERY UNSAFE TO DRIVE AND APPARENTLY THIS IS VERY COMMON ON THESE JEEPS. I DON'T UNDERSTAND HOW JEEP CAN MAKE A VEHICLE WITH SUCH AN UNSAFE PART. IT REALLY SHOULD BE RECALLED. I KNOW OF A POLL FOR THIS PARTICULAR DEFECT AND 1703 PEOPLE HAVE SIGNED THAT THE SAME THING HAS HAPPENED TO THEM. *TR
SEATSAugust 30, 2010
2001 JEEP CHEROKEE LIMITED: DRIVERS SEAT BRACKET BROKE FOR NO APPARENT REASON, SEAT IS NOW UNSTABLE/WOBBLY. HAD THIS OCCURRED WHILE ON THE FREEWAY IT COULD HAVE LED TO A SERIOUS CRASH. WHILE RESEARCHING A FIX FOR THE PROBLEM I DISCOVERED THAT THIS IS A COMMON ISSUE. JEEP SHOULD RECALL THESE VEHICLES AND FIX THIS SERIOUS SAFETY PROBLEM. HTTP://VLANE.COM/POLL/30/2001-JEEP-GRAND-CHEROKEE-HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
SEATSAugust 28, 2010
2001 JGC DRIVER SEAT IS BROKEN. WHEN I TOOK MY JEEP IN TO HAVE REAR AXLE WORKED ON IT CAME BACK WITH THE DRIVER SEAT ROCKING BACK TO THE RIGHT AND FORWARD TO THE LEFT. THE MECHANIC SAYS HE DIDN'T DO IT BUT THAT THEY EVENTUALLY WEAR OUT LIKE THAT. I DON'T RECALL MY SEAT ROCKING BACK AND FORTH BEFORE I BROUGHT IT TO HIM. AFTER CHECKING WITH OTHER JEEP OWNERS I HAVE BEEN TOLD THEY HAVE THE SAME PROBLEM WITH THE DRIVER SEAT. IT MAKES DRIVING UNCOMFORTABLE AND I'M NOW NOTICING PROBLEMS WITH MY LOWER BACK AND HIP. *TR
ENGINE AND ENGINE COOLING,VISIBILITY,LATCHES/LOCKS/LINKAGES,SEATSAugust 28, 2010
APPROXIMATELY 5 YEARS AGO, THE HEAT STOPPED WORKING ON THE PASSENGER SIDE OF MY 2001 JEEP GRAND CHEROKEE. THEN LAST YEAR, THE HEAT AND A/C STOPPED WORKING COMPLETELY. THIS MAKES FOR VERY DANGEROUS DRIVING CONDITIONS AS VISIBILITY IS GREATLY REDUCED AT TIMES. ITS TOO COSTLY FOR ME TO REPAIR MYSELF. IT APPEARS THAT THIS IS A PROBLEM FOR MOST OF THESE VEHICLES AND I CAN'T UNDERSTAND WHY SOMETHING HASN'T BEEN DONE ABOUT IT. ALSO, THE PASSENGER SIDE SEAT HEATING ELEMENT STOPPED WORKING AFTER IT APPARENTLY SHORTED OUT, LUCKILY, NO FIRE OCCURRED. AND THE HYDRAULICS THROUGH OUT THE VEHICLE HAVE STOPPED WORKING AND I NOTICED THIS WHEN FIRST THE HOOD CAME DOWN ON MY HEAD AND THEN THE REAR WINDOW! I'VE ALSO HAD TO REPLACE THE ENGINE AND IT WAS DUE TO PROBLEMS WITH THE COOLANT/HYDRAULIC FAN...AT A PRICE TAG OF $4000.00... *TR
SEATSAugust 27, 2010
2001 JEEP GRAND CHEROKEE LAREDO DRIVER SEAT IS BROKEN. SQUEAKED A LITTLE AT FIST, THEN JUST BROKE INTO PIECES. THE SEAT IS NOT EVEN ATTACHED TO THE BASE ANYMORE. VERY DANGEROUS. NO ONE HAS THE PART. DEALERSHIP SAYS THAT SEAT COMES IN INDIVIDUAL PARTS TOTALING $2300 + $99 LABOR. RIDICULOUS! TWO OF THE NEEDED PARTS ARE DISCONTINUED. RIDICULOUS!! *TR
SEATSAugust 24, 2010
DRIVER SEAT HAS BROKEN, CAUSING ME TO SWAY SIDE TO SIDE WHEN TURNING. THIS SEEMS TO BE A VERY COMMON ISSUE WITH THIS MODEL OF JEEP, AND COULD DEFINITELY LEAD TO A MAJOR WRECK. I JUST BOUGHT THE CAR USED. WISH I'D HAVE NOTICED THIS PROBLEM DURING THE TEST DRIVE. *TR
SEATSAugust 17, 2010
DRIVER'S SEAT HAS BROKEN OFF THE FLOOR MOUNT IN LEFT FRONT CORNER - THE METAL SNAPPED. THE SEAT ROCKS AND IS DANGEROUS. I SEE THAT THERE ARE LITERALLY HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM - WILL JEEP FIX THIS? *TR
SEATSAugust 14, 2010
I HAVE A 2001 JEEP GRAND CHEROKEE LIMITED, VIN: [XXX]. THE DRIVER SIDE SEAT BRACKETS (LEFT FRONT AND RIGHT REAR) HAVE BROKEN. I HAVE BEEN TOLD BY JEEP THAT THIS IS A COMMON PROBLEM AND IT WILL COST $900 TO REPAIR. I HAD THIS REPAIR DONE ONCE AT 50K MILES AND IT HAS HAPPENED AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
SEATSAugust 13, 2010
I HAVE A 2001 JEEP CHEROKEE AND THE DRIVERS SEAT COMPLETELY BROKE AWAY FROM THE FRAME. IT SEEMS TO ME THAT THIS SHOULD HAVE NEVER HAPPENED. I THINK THE SEAT IS MADE VERY POORLY AND IS VERY UNSAFE. *TR
SEATSAugust 7, 2010
THE DRIVER SIDE FRONT SEAT BRACKET SIMPLY JUST BROKE. IT ROCKS BACK AND FORTH LIKE A ROCKING CHAIR. *TR
SEATSAugust 3, 2010
I OWN A 2001 JEEP GRAND CHEROKEE LAREDO, AND THE DRIVER'S SEAT MOUNT HAS BROKEN, ALLOWING THE SEAT TO BE CONNECTED TO THE FLOORBOARD BY ONLY 2 CORNERS. THE EVENTS LEADING UP TO THE FAILURE INCLUDE A NOISE COMING FROM THE SEAT WHILE SEATED IN IT, ESPECIALLY WITH WEIGHT SHIFTS DURING TURNS. THE SEAT IS NOW NOT SUPPORTED ON THE FRONT LEFT CORNER NOR THE BACK RIGHT CORNER. TO ATTEMPT TO CORRECT THE FAILURE, I HAD A FRIEND TRY TO GLUE A PLATE ON THE FRONT LEFT CORNER TO HELP STABILIZE IT AGAINST THE FLOORBOARD MOUNT, BUT THE SAME WAS NOT DONE TO THE BACK RIGHT CORNER DUE TO THE PLACEMENT OF IT. I HAVE DONE RESEARCH ONLINE INTO THE COST TO FIX THIS ISSUE, AND IT SEEMS IT WILL COST $600-$1000 TO REPLACE THE SEAT AND IT'S MOUNT. THE SEAT NOW TILTS INTO THE MIDDLE, AND THE PRESSURE OF THE SEAT ON THE SEAT BELT RECEIVER HAS NOW DESTROYED THE CENTER CONSOLE ALSO. IT IS ALSO APPARENT THAT THOUSANDS OF OTHER JEEP GRAND CHEROKEE OWNERS HAVE HAD THE SAME ISSUE. THIS IS NOT A "NORMAL" REPAIR THAT A CONSUMER SHOULD HAVE TO FACE. JEEP/CHRYSLER REFUSED TO DO ANYTHING. *TR
ENGINE AND ENGINE COOLING,VISIBILITYJuly 29, 2010
REPEATED FAILURE OF BLOWER FAN FOR WHICH THERE IS APPARENTLY NOT A SUITABLE FIX FROM JEEP. CURRENT FIX IS EITHER (A) PART FROM SUPPLIER OTHER THAN JEEP WHICH FAILS EVERY 6-9 MONTHS OR (B) JEEP RECOMMENDED PART WHICH REDUCED AIR VOLUME SO DRAMATICALLY THAT DEFROSTING WINDOWS IS UNSAFE. FAILURE OF THE BLOWER MOTOR IS ALSO UNSAFE DUE TO THE INABILITY TO DEFROST THE WINDOWS. *TR
SEATSJuly 16, 2010
I HAVE A 2001 JEEP GRAND CHEROKEE LAREDO AND WHILE DRIVING ON THE HIGHWAY THE DRIVERS SEAT JUST SNAPPED CAUSING ME TO FALL IN THE REAR SEAT.. I LOST CONTROL AND DROVE OFF THE RIGHT SIDE OF THE ROAD INTO THE WOODS THANKFULLY NOT HITTING ANYTHING NOR DOING ANYMORE DAMAGE TO MY VEHICLE. BUT CONTACTED MY LOCAL DEALER WHO STATED HE HAD HEARD THERE WAS A PROBLEM WITH THE SEATS BUT THERE WAS NO RECALL NOR ANYTHING HE COULD DO TO HELP MY WITH THE SITUATION. I HAD THE SEAT WELDED BACK TOGETHER BUT NOW IT IS STARTING TO BREAK ON THE OTHER SIDE AND I AM AFRAID IF IT GIVES WILL I BE AS LUCKY AS LAST TIME.. WHY IS THERE NO RECALL IF SO MANY PEOPLE ARE HAVING THE SAME PROBLEM? *TR
ENGINE AND ENGINE COOLINGJuly 10, 2010
ENGINE REPEATEDLY OVERHEATS, REPAIRS ARE VERY COSTLY FOR PROBLEM NOT GETTING FIXED. *TR
SEATSJune 28, 2010
THE SEAT BRACKETS ON MY DRIVER'S SEAT OF MY 2001 JEEP GRAND CHEROKEE LAREDO SNAPPED OFF WHILE I WAS DRIVING WHICH CAUSED ME TO FALL INTO MY BACK SEAT AND MADE ME VEER INTO ONCOMING TRAFFIC. I WAS ABLE TO GET CONTROL AND AVOID AN ACCIDENT. CONTACTED CHRYSLER AND THEY SHUT ME DOWN ON REPAIRING IT. THIS IS DEFINITELY A SAFETY HAZARD - WHY ISN'T THERE A RECALL? *TR
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEMJune 25, 2010
THE CAR OVERHEATED AND YOU CAN HEAR THE BOILED COOLANT FLUSHING BACK INTO THE RESERVOIR AND POURING OUT THROUGH THE DRAIN. THIS I FOUND OUT WAS CAUSED DUE TO THE MALFUNCTIONING OR RATHER ELECTRICAL SHORTING OF THE ECM (ENGINE CONTROL MODULE) LOCATED IN THE HOOD NEAR THE FIREWALL BEHIND THE COOLANT RESERVOIR. THIS CAUSES A FAILURE IN THE ELECTRICAL SYSTEM SO THE FAN THAT IS SUPPOSED TO KICK ON WHEN YOU TURN ON THE AIR FAILS TO START. I ALSO RECENTLY REPLACED MY INLINE-6 DUE TO A CRACK IN THE ENGINE BLOCK CAUSING THE COOLANT TO FLOW AND MIX WITH THE OIL THEREFORE, RESULTING IN LOW LEVELS OR COOLANT IN THE RESERVE AND THE RADIATOR. IT ALSO CAUSES THE OIL LEVEL TO INCREASE DRASTICALLY. *TR
SEATSMay 19, 2010
WHILE MAKING A TURN, THERE WAS A POP UNDER THE SEAT. THE BRACKET HOLDING THE SEAT HAS BROKEN NEAR THE MOUNTING BOLTS MAKING THE SEAT ROCK WHILE SITTING IN IT. I AM AFRAID THAT IF IN AN ACCIDENT THE SEAT MIGHT COME COMPLETELY LOOSE. *TR
SERVICE BRAKES, HYDRAULICMay 16, 2010
2001 JEEP CHEROKEE ROTORS AND PADS HAVE BEEN REPLACED EVERY YEAR IN THE LAST 3 WE OWNED IT. THIS YEAR I WILL HAVE TO DO IT TWICE. NEVER BUY CHRYSLER AGAIN, THEY HAVE ISSUES WITH A PRODUCT AND DON'T ATTEMPT ANY SOLUTIONS TO FIX THEM. BRAKES PULSE VERY BAD, VERY BAD WHILE BRAKING AND THEY ARE FINE FOR THE FIRST 90 DAYS OF THE REPAIR BUT THEN GO BAD AGAIN. I BELIEVE WHILE BRAKING IN RAIN OR WET CONDITIONS WARPING OCCURS AND ONCE AGAIN THE VIBRATION COMES BACK. I PURCHASED HIGH PERFORMANCE ROTORS AND PADS AND AT THE SAME TIME AS FACTORY ROTORS AND PADS THE SAME THING OCCURRED AGAIN. RECOMMENDATIONS: DON'T DRIVE IN WET CONDITIONS AND GET RID OF TRUCK, THEY SAY BUY AMERICAN BUT WHY???? POOR WORKMANSHIP AND IGNORANCE OF THE DANGER THAT COULD COME OF THIS SHOWS THEY HAVE NO CONCERNS FOR THE AMERICAN CONSUMER SO WHY SHOULD I HAVE CONCERNS FOR A BUSINESS THAT IS SUPPOSE TO BE A STAPLE IN THE AMERICAN ECONOMY. OUR GOVERNMENT BAILED THEM OUT... I BAILED THEM OUT AND THIS IS THE THANKS I RECEIVED,NEW ROTORS AND PADS AT MY EXPENSE. I HOPE THEY FOLD SO THAT THE PRODUCT THE BEAR THEIR NAME TO DOES NOT INJURY OR CAUSE DEATH TO PEOPLE THAT HOLD TRUST IN THEM. MY ONLY HOPE IS THAT THEY CLOSE THE DOORS ON THIS COMPANY FOREVER SO THAT PEOPLE CAN ONCE AGAIN BE PROUD OF AMERICAN PRODUCTS. SIGNED, A VERY DISAPPOINTED AMERICAN CONSUMER. *TR
VISIBILITYMay 10, 2010
ONLY COLD AIR COMES OUT ON PASSENGER SIDE, UNABLE TO DEFROST WINDSHIELD IN WINTER. REPAIR COST $1,000 +. *TR
SEATSMay 4, 2010
DRIVER SIDE SEAT MOUNT BROKE (LOWER LEFT SIDE) AND LEFT BACK SUPPORT MOUNT BROKE. *TR
SEATSMay 4, 2010
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS BROKEN. THE NUTS AND BOLTS BECAME DISCONNECTED FROM THE FRAME CAUSING THE CONTACT TO FALL INTO THE REAR SEAT WHILE DRIVING AT 35 MPH. THE CONTACT CALLED THE DEALERSHIP AND THE DEALER STATED THAT THE SEAT WAS NO LONGER IN STOCK. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
SEATSApril 29, 2010
CONSUMER WANTS TO KNOW WHY HIS 2001 JEEP GRAND CHEROKEE WAS NOT INCLUDED IN THE RECALL *GR THE CONSUMER STATED THE HEATED SEATS IN HIS VEHICLE BECAME EXTREMELY HOT AND ULTIMATELY SHORTED OUT. *JB
SEATSApril 22, 2010
DRIVER'S SEAT HAS SHEARED OFF. *TR
SEATSApril 11, 2010
WHILE ACCELERATING THROUGH AN INTERSECTION MY DRIVER'S SEAT BROKE FREE AND TILTED IN TO THE BACK SEATING AREA. *TR
SEATSApril 9, 2010
DRIVER SIDE SEAT BROKE IN HALF ON THE LEFT MIDDLE FRAME. *TR
ENGINE AND ENGINE COOLINGMarch 31, 2010
2001 JEEP CHEROKEE 128,000 MILES HAS A CRACKED CYLINDER HEAD BETWEEN PORTS #3 AND #4. THIS SEEMS TO BE A COMMON FLAW ON 00-01 JEEPS WITH THE CYLINDER HEAD CAST # 0331.
SEATSMarch 31, 2010
WHILE DRIVING DOWN THE ROAD I NOTICED THAT SEAT IN MY JEEP WAS ROCKING TO THE SIDE. CONTINUING DOWN THE ROAD I HEARD A SNAP, SO I PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT LEFT AND REAR RIGHT MOUNTS ON MY DRIVER SEAT HAD BROKE. CURRENTLY LOOKING FOR A REPLACEMENT PART, BUT FOR THE TIME BEING I TOOK THE JEEP TO A LOCAL WELDER AND HAD THE WELDER WELD THE BROKEN BRACKETS. WHILE DISCUSSING THE REPAIR THE WELDER INFORMED ME THAT THIS WASNT THE FIRST ONE HE HAS REPAIRED, HE TOO HAD TO WELD SEAT BRACKETS ON HIS JEEP.
SEATSMarch 9, 2010
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I HAVE BEEN GETTING A BURNING SMELL INSIDE MY 2001 JEEP GRAND CHEROKEE WHEN I OPERATE THE DRIVERS SEAT HEATER. I CALLED THE CHRYSLER HOTLINE TODAY TO SEE ABOUT ANY RECALLS ,THEY REPLIED NONE ON THIS VEHICLE. I TOLD THEM I WAS CONCERNED THAT IT WOULD CATCH FIRE, I GOT NO REPLY OTHER THEN THERE ARE NO CAMPAIGNSON THAT PROBLEM. I AM CONCERNED THAT IT COULD CATCH FIRE. NOW MY SEAT HEATER HAS NOT BEEN WORKING, THE LIGHT GOES ON BUT NO HEAT. PLEASE ADVISE! [XXX] I PURCHASED THIS VEHICLE LAST MONTH USED. *TR
SEATSMarch 5, 2010
MY SEAT HEATER GOT SO HOT WHILE I WAS DRIVING...I HAD TO PULL OVER AND LIFT MY LEG (IM AN AMPUTEE) OFF THE SEAT...FELT LIKE MY PANTYHOSE WERE MELTING...2001 JEEP CHEROKEE LIMITED...INSPECTOR FOUND BURNT WIRES...BUT WHEN CHRYSLER CONTACTED ME...THEY SAID MY JEEP WAS "MADE IN THE FACTORY" WHERE THEY WERE RECALLING THIS SAME ISSUE. *TR
SEATSMarch 2, 2010
THE DRIVER'S SIDE FRONT SEAT IN MY 2001 JEEP GRAND CHEROKEE LAREDO FAILED, WITH THE METAL SUPPORT TRACK CRACKING AND THEN BREAKING, LEAVING THE SEAT NEARLY FREE. THE SEAT HAD BEEN LOOSE FOR SEVERAL MONTHS, SINCE THE TIME I PURCHASED THE VEHICLE IN FEBRUARY OF 2009. I HAD RETURNED IT TO THE DEALER DUE TO NOISE IN THE SEAT FRAME, AND WAS TOLD IT WAS "NATURAL WEAR AND TEAR" AND WOULD NOT BE REPAIRED. I HAVE SINCE HAD THE TRACK WELDED TO REPAIR AND REINFORCE THE METAL, BUT IT DOES NEED A NEW TRACK FOR ANY PERMANENT REPAIR, WHICH CHRYSLER ESTIMATES AT $1,500. IF I HAD BEEN INVOLVED IN AN ACCIDENT WHEN THIS SEAT WAS WOBBLING, I BELIEVE IT WOULD HAVE FAILED COMPLETELY AND WOULD NOT HAVE RESTRAINED ME IN THE VEHICLE. THIS IS A VERY DANGEROUS SAFETY ISSUE, IF NOT ADDRESSED BY CHRYSLER/JEEP, WHO HAS BEEN AWARE OF THIS FOR MANY YEARS IN THE GRAND CHEROKEE, BASED ON THE NUMBER OF ONLINE COMPLAINTS I HAVE SEEN IN RECENT DAYS. MY MECHANIC ALSO TOLD ME IT WAS CLEAR THE SEAT TRACK THAT IS NOW IN THE VEHICLE WAS NOT ORIGINAL, AND WAS A REPLACEMENT PART OF THE ORIGINAL, WHICH ALSO MUST HAVE FAILED. *TR
SEATSFebruary 27, 2010
I BOUGHT A GRAND CHEROKEE LIMITED IN 2001 AND THE SEAT HEATERS (DRIVERS AND PASSENGERS) WERE BOTH REPLACED IN THE FIRST TWO YEARS BECAUSE THEY BECAME INOPERABLE. IN 2007 THE DRIVERS SIDE SEAT HEATER BECAME SO HOT IT BURNT OUT. IN 2008 THE PASSENGER SIDE DID THE SAME. THERE HAS BEEN A RECALL, BUT I HAVE BEEN TOLD BY JEEP SERVICE DEPT. THAT MY VEHICLE IS NOT INCLUDED. *TR
EXTERIOR LIGHTING,VISIBILITY,SEATSFebruary 26, 2010
REAR BRAKE AND SAFETY LIGHTS ON 2001 JEEP KEEP NOT WORKING FLAW IN WORKMANSHIP AND CONSTRUCTION OF ASSEMBLY. DRIVER SEAT COMING LOSE AT BASE BRACKETS THAT SLID THE SEAT BACK AND FORWARD. WINDOW LIFTS BREAK CONSTANTLY. BLOWER DOOR BRAKES CEASING DEFROST AND WINDOWS FOG DURING COLD DAYS. *TR
SEATSFebruary 24, 2010
2001 JEEP GRAND CHEROKEE - FRONT DRIVER LEATHER SEAT COMPLETELY BROKE FROM THE TRACK. I HAVE OWNED THIS VEHICLE FOR 1 YEAR. WHEN I BOUGHT THE JEEP I HEARD SQUEAKING BELOW THE CHAIR, BUT NATURALLY THE DEALER TOLD ME NOT TO WORRY ABOUT IT. 1 YEAR LATER THE SEAT CAME APART. *TR
SEATSFebruary 22, 2010
HEATED SEAT IN MY 2001 JEEP GRAND CHEROKEE WAS NOT WORKING. I CHECKED WITH MY JEEP DEALER TO FIND OUT THAT THERE WAS A RECALL ON SOME JEEP FOR THIS PROBLEM DO TO THE POTENTIAL OF THE HEATER STARTING A FIRE. MY JEEP DID NOT FALL INTO THIS RECALL. I AM A DIESEL TECH AND DECIDED THAT I WOULD PURCHASE A NEW HEATED SEAT ELEMENT AND INSTALL IT MY SELF. I DID THIS TODAY 02-21-2010 AND FOUND THAT THE HEATING ELEMENT HAD BURNT AND STARTED TO BURN THE SEAT CUSHION. I FOUND THIS TO BE VERY DISTURBING. I BELIEVE THE RECALL SHOULD BE LOOKED INTO. I HAVE SINCE DISCONNECTED BOTH HEATED SEATS IN MY JEEP. *TR
VISIBILITYFebruary 22, 2010
2001 JEEP GRAND CHEROKEE LIMITED V8 BLEND DOOR IS BROKEN. THIS EFFECT THE ABILITY FOR MY JEEP TO HEAT COOL AND DEFROST PROPERLY. IT SEEMS TO BE A DESIGN FLAW CONSIDERING THE AMOUNT OF INSTANCES I HAVE RUN ACROSS. *TR
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEMFebruary 17, 2010
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY BETWEEN 25 AND 30 MPH ON NORMAL ROAD CONDITIONS. THE ENTIRE WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. SUDDENLY, THE COMPLETE ELECTRICAL SYSTEM FAILED TO FUNCTION. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE RESUMED NORMAL OPERATION AFTER A DELAY OF FIFTEEN SECONDS. THE FAILURE OCCURRED INTERMITTENTLY. IN ADDITION, THE ACTIVATION OF THE WINDSHIELD WIPERS ALSO RESULTED IN THE ENGINE STALLING. PREVIOUSLY, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON THREE SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES AND THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTIONS WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 65,000. UPDATED 03/12/10. *LJUPDATED 09/16/10
ENGINE AND ENGINE COOLINGFebruary 15, 2010
SAME THING HAPPENED TO ME WITH THE AIR DOORS BROKE OR STUCK ( MADE OF CHEAP PLASTIC) . $900.00 + TO PULL WHOLE DASH OUT AND FIX AND REPLACE . I HAD TO PAY THAT FOR A VERY KNOWN AND COMMON PROBLEM. *TR
SEATSFebruary 13, 2010
DRIVER SEAT BROKE AT THE TRACK CONNECTION ON THE FRONT LEFT CORNER. RESULTS IN AN ABNORMAL DRIVING POSTURE AS THE SEAT IS PERMANENTLY SEMI-RECLINED. VERY DIFFICULT TO REPLACE AS THIS APPEARS TO BE A COMMON FAILURE AND REPLACEMENT PARTS ARE INSUFFICIENT. *TR
VEHICLE SPEED CONTROLFebruary 12, 2010
I WAS DRIVING MY 2001 JEEP GRAND CHEROKEE YESTERDAY MORNING AND HAD UNINTENDED ACCELERATION!! I BOUGHT THIS VEHICLE IN GREAT CONDITION ABOUT 3 WEEKS AGO AND HAD 0 PROBLEMS WITH ACCELERATION UNTIL THIS POINT, AND A VERY SHARP POINT AT THAT! I WAS TRAVELING UPHILL AND WENT TO PASS ANOTHER VEHICLE DOING APPROX. 20 MILES PER HOUR, I ACCELERATED PAST THE VEHICLE AND ALL OF A SUDDEN THE GAS PEDAL WENT ALL THE WAY TO THE FLOOR AS IF THE CRUISE CONTROL CAME ON, BUT WHEN I TRIED TAPPING AND THEN(WHEN THAT DIDN'T HELP) I WAS HOLDING THE BRAKES AS FAR DOWN AS I COULD BUT WOULD NOT STOP THIS VEHICLE THAT WAS CHARGING FORWARD WITH THE ENGINE AT HIGH REVS.. I EVENTUALLY WAS ABLE TO GET THE VEHICLE INTO NEUTRAL WHICH CALMED THIS DOWN. IT TOOK THE WHOLE LENGTH OF THE STREET TO STOP THIS, AND IF THERE WERE ANY OTHER VEHICLES ON THE ROAD, THERE WOULD HAVE BEEN A SERIOUS-SERIOUS ACCIDENT!!! I AM HOPING THERE IS SOMETHING I CAN DO TO CORRECT THIS PROBLEM BUT MY MECHANIC HAS NO IDEA WHAT COULD HAVE CAUSED THIS. I OF COURSE CAME HOME AND GOOGLED ON MY COMPUTER TO FIND OUT IF ANYONE ELSE HAS HAD A PROBLEM WITH THIS, AND THERE ARE MANY, MANY WITH HORROR STORIES OF MAJOR ACCIDENTS! I WOULD LIKE TO KNOW IF ANYTHING CAN BE DONE AS I LOVE THE VEHICLE BUT CANNOT PUT PEOPLES LIVES IN DANGER IF THIS IS TO HAPPEN AGAIN.. I HAVE HAD MANY CARS OVER THE YEARS AND HAVE NEVER HAD ANYTHING REMOTELY DANGEROUS AS THIS HAPPEN, AND I HAVE HAD NO ACCIDENTS TO THIS POINT!! WITH A V8 ENGINE, THIS VEHICLE IS LIKE A TANK CHARGING, AND VERY VERY VERY DANGEROUS!! I WAS VERY LUCK, THIS TIME!! *TR
SEATSJanuary 31, 2010
DRIVERS SIDE FRONT SEAT BRACKETS BROKEN CAUSING UNSTABLE SITUATION WITH SEAT. ACTS LIKE A ROCKING CHAIR. SEEMS TO BE A COMMON PROBLEM WITH THIS TYPE OF VEHICLE. *TR
VISIBILITYJanuary 29, 2010
SEVERAL WINDOW MOTORS ON MY 2001 JEEP HAVE BROKE IN THE PAST TWO YEARS. WHEN THIS HAPPENS, THE WINDOW FALLS DOWN BY ITSELF AND WILL NOT GO BACK UP WITHOUT GETTING OUT OF THE CAR TO MANUALLY PUSH IT BACK UP. I HAD TO PULL OVER ON THE SIDE OF THE HIGHWAY TO PUSH MY WINDOW BACK UP FOR FEAR OF IT GOING ALL THE WAY DOWN AND NOT BEING ABLE TO GET IT BACK UP IN THE FREEZING COLD WEATHER. I AM ALSO CONCERNED ABOUT THE POSSIBILITY OF HITTING A BUMP IN THE ROAD AND THE WINDOW FALLING DOWN HARD AND SHATTERING. PLEASE ALSO TAKE INTO CONSIDERATION THE FACT THAT THIS HAS HAPPENED TO THREE OF MY WINDOWS SO FAR AND THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM AND CHRYSLER IS REFUSING TO DO ANYTHING ABOUT IT. SINCE IT IS SO EXPENSIVE TO REPAIR, I AS WELL AS MANY OTHERS ARE FORCED TO LIVE WITH IT UNTIL I CAN SAVE UP ENOUGH MONEY TO GET IT FIXED. *TR
SEATSJanuary 19, 2010
DRIVER'S SEAT BROKE AWAY FROM THE SEAT FRAME WHEN DRIVING AFTER APPLYING BRAKES. *TR
SEATSJanuary 18, 2010
MY 2001 JEEP GRAND CHEROKEE DRIVER SIDE SEAT BROKE AND I THINK IT SHOULD BE RECALLED ASAP I HAVE NOTICED THIS IS A VERY COMMON THING. I NOW HAVE TO DRIVE AROUND WITH MY 2 YEAR OLD IN A CROOKED SEAT AND THE SAFETY BELT DOESN'T LAY RIGHT SINCE IT IS CROOKED. I THINK THIS IS A VERY SERIOUS PROBLEM. *TR
SEATSJanuary 17, 2010
BROKEN SUPPORT ON DRIVERS SEAT ON 2001 JEEP GRAND CHEROKEE LAREDO. *TR
ENGINE AND ENGINE COOLING,VISIBILITYJanuary 13, 2010
HEAT ONLY WORKS ON DRIVER SIDE. COLD AIR FROM PASSENGER SIDE. MY MECHANIC THE A/C BLEND DOOR IS PROBABLY STUCK. I HAVE BEEN TOLD THEY WOULD HAVE TO PULL THE DASH TO FIX THE PROBLEM. A YEAR AGO THE HEATER CORE WAS REPLACED REQUIRING THE NEED TO PULL THE DASH. THE LABOR FOR THAT ALONE WAS $900. MY MECHANIC TOLD ME THAT BOTH OF THESE PROBLEMS HAVE SERVICE BULLETINS ISSUED FOR THE JEEP & THE DODGE DURANGO. I BELIEVE THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR COSTS. THESE ARE SO COMMON, THAT THE PARTS NEEDED TO FIX THE BLEND DOOR ARE NOT EVEN AVAILABLE. WITH THE BELOW 0 TEMPERATURES WE ARE HAVING THIS WINTER I CAN'T GO VERY FAR WITHOUT FREEZING! *TR
VISIBILITYJanuary 10, 2010
WIFE AND SON REQUIRED TO FIND ALTERNATE VEHICLE. THE RIGHT HAND SIDE OF HEATER ON 2001 JEEP GRAND CHEROKEE LIMITED FAILED. NO DEFROST TO CLEAR WINDOWS AND FRIGID AIR BEING BLOWN ONTO PASSENGER. I WOULD LIKE TO HAVE YOU INVESTIGATE THE (I BELIEVE UNCONSCIONABLE) NUMBER OF COMPLAINTS OF THE FAILURE OF THE "BLEND DOORS" ON 1999 TO 2004 JEEPS. IT IS A DESIGN FAILURE THAT IS THE RESULT OF A PIECE OF PLASTIC BREAKING IN AN INACCESSIBLE LOCATION UNDER THE DASH. THE CAR IS RENDERED DANGEROUS WITH NO WAY TO CLEAR WINDSHIELD AND DRIVER/PASSENGERS UNABLE TO GET INSIDE TEMPERATURE TO A TOLERABLE LEVEL. THE REPAIR FOR THE APPROXIMATELY $180 PART COSTS $1200 FROM THE DEALER AND $900 TO $1000 FROM INDEPENDENT REPAIR SHOPS. *TR
ELECTRICAL SYSTEMDecember 31, 2009
THE ELECTRICAL SYSTEM IN 2001 JEEP CHEROKEES ARE AWFUL IT STARTS OUT AS THE GAUGES, THEN THE DOME LIGHT, THEN TO EVERYTHING ELSE COULD BE A FIRE HAZARD. *TR
VISIBILITYDecember 27, 2009
2001 GRAND JEEP CHEROKEE LIMITED EDITION BLEND DOORS AND RECIRC DOOR ALL BROKEN AT 48K MILES. POOR DESIGN OF THE PARTS (PLASTIC) CAUSED THE FAILURES. *TR
SEATSDecember 23, 2009
DRIVERS FRONT SEAT FRAME REPEATEDLY BREAKS AND HAVE TO HAVE IT WELDED. HAVE HAD IT REPAIRED 3X AT MY OWN COST. THE SEAT IS ALSO TWISTING ON THE MOUNTS. *TR
VISIBILITYDecember 20, 2009
I OWN A 2001 JEEP GRAND CHEROKEE AND THE BLEND DOORS AND HEAT DO NOT WORK. I CANNOT BELIEVE HOW MANY PEOPLE HAVE THIS ISSUE AND HOW POOR THIS PRODUCT IT. WE MUST HAVE SOME RELIEVE FOR THIS ISSUE. *TR
ELECTRICAL SYSTEMDecember 17, 2009
I OWN A 2001 JEEP GRAND CHEROKEE. ON FRIDAY 2/11/09 I HAD TO CALL AAA AUTO SERVICE. THE IGNITION ON THE CAR LOCKED UP. THE AUTO MECHANIC. THAT THEY SENT OUT GOT OUT OF THE TRUCK WITH A RUBBER HAMMER AND WALKED OVER TO MY CAR AND HIT THE IGNITION A COUPLE OF TIMES AND IT CAME UNLOCK. HE SAID THAT THEY GET A COUPLE OF CALLS A WEEK ABOUT THIS PROBLEM. I TOOK IT TO A DEALER AND THEY TOLD ME THEY HAD TO REPLACE THE IGNITION IN CARS 3 OR 4 TIMES A MONTH. I CALLED CHRYSLER AND TRIED TO TELL THEM ABOUT THE PROBLEM AND THEY WERE NO HELP. SO I'M REPORTING THE PROBLEM TO YOU TO TRY TO GET SOME HELP. *TR THE CONSUMER STATED HE FILED A COMPLAINT IN DECEMBER 2009 AND WOULD LIKE TO KNOW IF THE PROBLEM WAS INVESTIGATED, AND IF SO WHAT WAS THE OUTCOME.? UPDATED 03/23/10.*JB
SEATSDecember 1, 2009
DRIVER'S SEAT BROKE AS I WAS TURNING INTO MY CAR PORT CAUSING VEHICLE TO STRIKE PORT POST. I ATTEMPTED TO REPAIR FAULTY SEAT BRACKET, TO NO AVAIL. *TR
VISIBILITYNovember 25, 2009
ALL FOUR WINDOWS GEARS AND TRACKS HAVE BROKEN WITHIN THE LAST YEAR. MOTORS HAVE HAD TO BE REPLACED ON ALL FOUR WINDOWS. *TR
AIR BAGSNovember 23, 2009
2001 JEEP VIN AIR BAG LIGHT ON. *TR
AIR BAGSNovember 23, 2009
2001 JEEP AIR BAG LIGHT ON. *TR
SEATSNovember 22, 2009
THE DRIVER'S SEAT BROKE ON MY 2001 JEEP GRAND CHEROKEE LIMITED. THIS SEEMS TO BE A COMMON PROBLEM WITH JEEP CUSTOMERS. THIS IS A SAFETY ISSUE IF IT HAPPENS WHEN SOMEONE IS DRIVING. *TR
VISIBILITYNovember 18, 2009
2001 JEEP GRAND CHEROKEE DUAL CLIMATE CONTROL HEATER AND DEFROST ONLY WORKS ON ONE SIDE OF VEHICLE. THE DEALER SAYS IT WILL COST $1200.00 TO DIAGNOSE AND REPAIR THE BLEND DOORS ON THE SYSTEM. WITH NO HEAT FOR DEFROST ON ONE SIDE OF THE VEHICLE THIS COULD BE A POTENTIAL EXTREME HAZARD FOR VISIBILITY. *TR
VISIBILITYNovember 15, 2009
NO DEFROST IN 2001 JEEP GRAND CHEROKEE - NO HEAT EITHER. BUT LACK OF DEFROST IS A SAFETY ISSUE. *TR
SEATSOctober 29, 2009
DRIVERS SIDE SEAT BRACKETS BROKEN. VERY DANGEROUS TO DRIVE. *TR
VISIBILITYOctober 14, 2009
I OWN A 2001 JEEP GRAND CHEROKEE WITH DUAL CLIMATE CONTROL. WHENEVER I TRY AND USE THE HEAT IT DOES NOT WORK, I HAVE NO FRONT DEFROST FOR MY WINDSHIELD. THE ONLY AIR COMING OUT OF MY HEATING SYSTEM IS COLD AIR. IT IS BECAUSE OF A FAULTY BLEND AIR DOOR. THIS CAN BE A DANGEROUS PROBLEM IF IN THE COLD WEATHER THE WINDSHIELD FOGS UP, THERE IS NO WAY TO DEFROST IT. VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
VISIBILITY,EQUIPMENTOctober 3, 2009
2001 JEEP GRAND CHEROKEE BLEND DOOR. *TR
VISIBILITYSeptember 16, 2009
I OWN A 2001 JEEP GRAND CHEROKEE LIMITED AND THOUGH THE BLOWER MOTOR WORKS THE DUAL HEATER/ BLEND DOORS STOPPED WORKING. IT WAS A COOL NIGHT IN MICHIGAN AND THE WINDSHIELD QUICKLY FOGGED UP WITH NO LUCK OF CLEARING UP BECAUSE OF THE MALFUNCTION. I IMMEDIATELY ROLLED THE WINDOW DOWN AND HAD TO DRIVE HOME WITH MY HEAD STICKING OUT OF THE WINDOW TO SEE. ALSO THE NEXT MORNING ON A SUNNY DAY THE SAME EVENT HAPPENED WITH THE WINDOWS FOGGED AND SUN DIRECTLY SHINING ON ME I COULD NOT EVEN SEE ONE THING. A PERSON COULD WIPE THE INSIDE OF THE WINDOWS OFF WITH LITTLE IMPROVEMENT OF VISIBILITY. I HAD TO IMMEDIATELY PULL THE VEHICLE OVER FOR FEAR OF HITTING SOMEONE OR ANOTHER CAR DISCONTINUED DRIVING IT. THIS IS SUCH A DANGEROUS FAILURE. I DISCUSSED IT WITH AN AUTOMOTIVE ENGINEER AND WAS TOLD IT IS DEFECTIVE PART IN ENGINEERING BY CHRYSLER. BECAUSE OF THE SAFETY ISSUE HERE SHOULD NOT THIS BE RECALLED! EVEN THOUGH I REPLIED NO TO YOUR 4 QUESTIONS ON THE RIGHT THE REALITY IS A YES COULD BE APPLIED TO 3 OF THE 4 IF I CONTINUED TO DRIVE THE JEEP GRAND CHEROKEE WITHOUT A DOUBT. I RECOGNIZED IMMEDIATELY THE DANGER OF THIS SITUATION TO MYSELF AND OTHERS ON THE ROAD AND PULLED OVER WITHOUT HESITATION. *TR
SEATSSeptember 2, 2009
DRIVER'S SIDE SEAT BROKEN IN 2001 JEEP GRAND CHEROKEE. INITIALLY THE SEAT STARTED WITH A METALLIC GRINDING SOUND. THEN THERE WAS A SLIGHT SNAP. NOW THE SEAT ROCKS BACK AND FORTH AND SIDE-TO-SIDE. WE HAVE NOT BEEN ABLE TO CORRECT THE PROBLEM DUE TO THE INABILITY TO FIND REPLACEMENT PARTS. THE DEALER FIX IS ENTIRELY TOO COSTLY. *TR
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,EXTERIOR LIGHTING,VISIBILITY,STRUCTURE,EQUIPMENTAugust 27, 2009
DON'T BUY A JEEP! PIECE OF JUNK. SINCE I HAVE OWNED MINE THE FOLLOWING HAS BROKE RADIATOR, SEAT TRACK, POWER WINDOW MOTOR, BRAKES, BLOWOUT, TRANSMISSION, HEADLIGHT COVERS DULLED, MULTIPLE REAR LIGHT OUTAGES, INSIDE LIGHTS OUT. *TR
EQUIPMENTAugust 26, 2009
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT A PIECE OF PLASTIC HAS MELTED INSIDE THE AIR CONDITIONER WHICH CAUSED IT FROM OPERATING PROPERLY. THE DUAL SYSTEM MALFUNCTIONED AND THE CONTACT HAS NEITHER AIR CONDITIONING NOR HEAT. THE REPAIR ADVISED THE CONTACT THAT THE REPAIR COST WOULD BE APPROXIMATELY $1000. THE CURRENT MILEAGE WAS APPROXIMATELY 108,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
VISIBILITYAugust 23, 2009
I PURCHASED A 2001 JEEP GRAND CHEROKEE, AND A FEW WEEKS LATER I GOT UP IN THE MORNING AND IT WAS COLD SO I TURNED ON MY HEATER. UNFORTUNATELY I GOT NO HEAT. IT TURNS OUT THAT THE BLEND DOORS ON MY VEHICLE WERE BROKEN. AFTER MUCH RESEARCH, I FOUND OUT THAT THIS IS ONE OF THE ABSOLUTE MOST COMMON PROBLEMS WITH THE VEHICLE. NOW IF IT WERE JUST A COMFORT ISSUE, I COULD LEARN TO LIVE WITH IT, BUT THE FACT OF THE MATTER IS THAT THE DEFROSTERS RUN THROUGH THE HEATER CORE. THEREFORE IS THE BLEND DOORS ARE BROKEN, YOU HAVE NO WAY TO CLEAR YOUR WINDSHIELD. SINCE I LIVE IN UTAH, THIS IS A VERY IMPORTANT FEATURE TO HAVE. ALTHOUGH THIS IS ONE OF THE MOST COMMON PROBLEMS WITH THESE VEHICLES, THERE WAS NEVER A RECALL MADE. THOUSANDS OF PEOPLE WILL END UP HAVING TO PAY A DEALERSHIP $1500 TO FIX THEIR DEFECTIVE PARTS. *TR
STEERINGAugust 13, 2009
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE MAKING A RIGHT TURN AT 30 MPH, THE STEERING MADE A NOISE. SHE TOOK THE VEHICLE TO THE REPAIR SHOP AND THE MECHANIC STATED THAT THE GEAR BOX FAILED. THE MECHANIC REPLACED THE GEAR BOX ASSEMBLY AT THE COST OF $329.83. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V007000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION). THE FAILURE MILEAGE WAS 67,657 AND CURRENT MILEAGE WAS 67,757. UPDATED 09/23/09. *LJ UPDATED 09/23/09.*JB
SEATSAugust 4, 2009
MY DRIVER'S SEAT STARTED TO FEEL LOOSE AND TILTED TOWARD THE RIGHT AND WAS SQUEAKING. IT WAS LIKE THAT FOR A FEW MONTHS AND THIS PAST WEEKEND, I HEARD A POP AND THE BRACKET THAT HOLDS MY SEAT TO THE FLOOR TRACKS BROKE. IT IS NOW ONLY SUPPORTED BY THREE WELDS AND THE SEAT TILTS EVERY TIME I TURN A CORNER, ACCELERATOR OR BRAKE. *TR
SEATSJuly 28, 2009
NOTICED SLIGHT SEAT MOVEMENT DURING OPERATION. SEAT FAILED WHILE DRIVING (FRONT LEFT BRACKET AREA OF DRIVER SEAT.) TEMPORARY FIX BY FOLDING REAR SEAT TO SUPPORT DRIVER SEAT FROM FALLING BACK. BOLTED FRONT PART OF SEAT BACK TOGETHER, HELD FAIRLY. RIGHT REAR PORTION NEAR SEAT BACK BROKE SHORTLY AFTER, UNABLE TO REPAIR. SEAT ROCKS FROM SIDE TO SIDE, IS LEANED TO THE RIGHT, AND LEANS TO THE REAR. ORIGINAL SEAT STILL IN USE. *TR
SERVICE BRAKES, HYDRAULICJuly 24, 2009
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE LINE WAS ROTTED OUT AND EXTENDS THROUGH THE FUEL LINE. HE DOES NOT KNOW IF THE FUEL LINES ARE DAMAGED. THE CHRYSLER MANUFACTURER STATED THAT THE VEHICLE WAS SUBMERGED IN WATER, WHICH WAS THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED BRAND NEW. IF IT WAS SUBMERGED INTO WATER, THE DEALER SOLD IT TO HIM AFTER THE FACT. THE DEALER STATED THAT THE VEHICLE HAD NOT BEEN SUBMERGED IN WATER AND WOULD NOT REPAIR THE ISSUE. THE FAILURE MILEAGE WAS 51,544.
VISIBILITYJuly 22, 2009
2001 JEEP GRAND CHEROKEE, WINDOW REGULATOR FAILED AND WINDOW WILL NOT CLOSE. MY SON'S CAR WITH MY GRAND KIDS. MY SON HAS IDENTIFIED NUMEROUS SIMILAR FAILURES ON OTHER CHEROKEES. THE FAILURE OCCURS SUDDENLY AND HAD IT BEEN INCLEMENT WEATHER, COULD AFFECT DRIVERS ABILITY TO CONTROL VEHICLE. *TR
SEATSJuly 7, 2009
THE DRIVER'S SEAT FRAME FAILED. PRIOR TO INVESTIGATING WHY THE SEAT BACK WOBBLED AND DID NOT OFFER SUPPORT WHILE DRIVING. I CONTACTED THE LOCAL JEEP DEALER WHERE THE UNIT WAS PURCHASED. THEY TOLD ME I NEEDED A NEW SEAT FRAME ASSEMBLY. I ASKED IF THERE WERE ANY COMPLAINTS OR RECALLS, THEY REPLIED WITH "NONE". THE VEHICLE IS PRIMARILY DRIVEN BY MY WIFE AND HAS ONLY 45,000 MILES AND CHANGE ON IT. THE DEALER TOLD ME THE COST OF THE SEAT FRAME ASSEMBLY WOULD BE ABOUT $1200 NOT INCLUDING LABOR TO REMOVE THE COVERING AND REPLACE THE FRAME. ETC. THE DEALER OFFERED NO FINANCIAL ASSISTANCE SAYING THAT THE VEHICLE WAS OUT OF WARRANTY. I TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THEY STRIPPED OFF THE COVERING REVEALING A CRACKED BOTTOM SEAT FRAME. THEY ORDERED A JEEP BOTTOM SEAT FRAME AT A COST OF $363.75 AND CHARGED ME LABOR OF $281.00 TO STRIP OFF THE COVERING, INSTALL THE SEAT AND RECOVER ACCORDINGLY. ALSO, TO COMPOUND THE AFOREMENTIONED NEITHER THE DRIVER'S SIDE OR PASSENGER SIDE HEIGHT ADJUSTMENTS FUNCTION. THIS IS NOT A RESULT OF THE SEAT FRAME AS STATED ABOVE. IS THERE ANY ASSISTANCE YOU CAN RENDER IN TERMS OF REIMBURSEMENT? I CAN PROVIDE PHOTOS OF THE FAILED SEAT FRAME ASSEMBLY AS WELL AS COPIES OF THE MONIES PAID TO TAKE CARE OF THE REPAIR. II HAVE RESEARCHED THIS PROBLEM EXTENSIVELY ON THE INTERNET AND THERE ARE VOLUMES OF SIMILAR COMPLAINTS. A SERIOUS RESIDUAL OF THIS SEAT FRAME FAILURE HAS RESULTED IN THE SEAT TOTALLY COLLAPSING TO THE REAR WITH A SUDDEN STOP OR IMPACT LEAVING THE DRIVER IN A DANGEROUS RECLINING POSITION. IT'S UNFORTUNATE THAT PERHAPS NOT ENOUGH PEOPLE WHO HAVE EXPERIENCED THIS PROBLEM MAY NOT HAVE TAKEN THE TIME TO REPORT IT TO THE PROPER AGENCIES OR AUTHORITIES. PLEASE HELP BEFORE SOMEONE IS HURT OR KILLED. *TR THANK YOU.
VEHICLE SPEED CONTROLJune 25, 2009
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO APPLY THE BRAKES AT 5 MPH, THE VEHICLE SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 55,336.
UNKNOWN OR OTHERJune 21, 2009
2001 JEEP CHEEROKEE EVAPORATOR FAILURE IN AC SYSTEM. FROM INTERNET RESEARCH THIS IS A VERY COMMON ISSUE. HEARD EVAPORATOR METAL MATERIAL CORRODES (NOT COMPATIBLE) WITH R134 REFRIGERANT. DIDN'T REALIZE THE EXTENT OF ISSUE UNTIL 2009. *TR
AIR BAGSJune 15, 2009
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE CONTACT WAS TRAVELING 45 MPH AT THE TIME OF THE CRASH. THE AIR BAGS FAILED TO DEPLOY, BUT THERE WERE NO INJURIES. THE POLICE OFFICER AT THE SCENE STATED THAT THE AIR BAGS SHOULD HAVE DEPLOYED SINCE THE FRONT END WAS SO BADLY DAMAGED. A REPORT WAS FILED. THE CONTACT FEELS THAT THE VEHICLE IS UNSAFE BECAUSE THE AIR BAGS DID NOT DEPLOY AT SUCH HIGH SPEEDS. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
SEATSJune 8, 2009
DRIVER SEAT IS BROKEN, SEAT LEANS TO THE BACK AND RIGHT. *TR
VEHICLE SPEED CONTROLJune 6, 2009
I OWN A JEEP GRAND CHEROKEE. THREE OF FOUR TIMES I HAVE HAD UNEXPECTED ACCELERATION DUE TO THE BRAKE PEDAL AND ACCELERATOR BEING PUSHED AT THE SAME TIME. I HAVE READ ON THE INTERNET WHERE THIS HAS HAPPENED ON MANY JEEP GRAND CHEROKEES OF NEARLY EVERY YEAR. I HAVE NOT HAD AN ACCIDENT, BUT IT COULD HAPPEN IF IN A PARKING LOT. THE POSSIBILITY OF PEOPLE BEING HURT IS GREAT. I HAVE KEPT IT MIND MOST EVERYTIME I MOVE MY VEHICLE, BUT IT STILL HAS HAPPENED. *TR
VISIBILITYMay 30, 2009
THE FAILURE IM HAVING IS WITH THE BLEND DOORS, FROM PERSONAL EXPERIENCE DRIVING IN COLD CLIMATES YOUR DEFROST BLOWS COLD AIR ONTO THE WINDSHIELD MAKING IT EXTREMELY UNSAFE TO DRIVE THE VEHICLE IN COLD CLIMATES, I WAS FORTUNATE ENOUGH THAT I DIDN'T WRECK OR HIT ANYBODY ELSE ON THE ROAD, IN MY HONEST OPINION THIS IS A SERIOUS SAFETY ISSUE, IF YOU THINK IT ISN'T A PROBLEM MR.CHRYSLER I WILL PERSONAL DRIVE TO CORPORATE H.Q. AND HAND YOU THE KEYS AND SEE FOR YOURSELF,BETTER YET WHY DON'T YOU PUT YOUR FAMILY IN THE VEHICLE AND GO FOR A RIDE,AND THEN YOU BE THE JUDGE IF THIS IS A SAFETY ISSUE ...MY GUESS IS YOU PROBABLY WILL. *TR
SEATSMay 27, 2009
I OWN A 2001 JEEP CHEROKEE. THE METAL THAT ATTACHES THE SEAT TO THE FRONT DRIVER SEAT MOUNTING HAS FAILED IN MULTIPLE AREAS LEANING THE SEAT BACK AND TO THE RIGHT. THE SEAT IS HELD BY ONE BOLT, WHILE THE METAL IS TEARING ON THE OTHERS DUE TO THE TENSION. THE TWO DRIVERS ARE BOTH FIT, UNDER 200LBS WITH GOOD POSTURE - THIS IS CLEARLY A STRUCTURAL DEFECT. THE SEAT ANGLE NOW CAUSES THE DRIVER BACK AND HIP PAIN AND IN AN ACCIDENT WOULD POSE AN EXTREME DANGER TO ALL PASSENGERS. REPLACEMENT DRIVER SEAT IS OVER TWICE THE COST OF MATCHING PASSENGER SEAT INDICATING THAT THE MANUFACTURER IS TAKING ADVANTAGE OF THEIR DEFECT. *TR
VISIBILITYMay 18, 2009
2001 GRAND CHEROKEE LTD DOES NOT HAVE HEAT AND A/C DOES NOT GET AS COLD AS MY OTHER CARS AND TRUCKS. DEALER INSPECTED AND TOLD ME THAT JEEP KNOWS OF PROBLEM DEFECT WITH MATERIALS AND DESIGN OF BLEND DOORS AND APPARATUS. DEALER WANTS $1900 TO CORRECT. LOCAL A/C SHOP DID POOR JOB FOR $1000. WOULD LIKE JEEP TO RE-IMBURSE. *TR
SEATSMay 18, 2009
AT APPROXIMATELY 89,000 MILES, THE DRIVER'S SEAT TRACK BROKE ON THE LEFT FRONT CORNER ON A WELD. DEALER SAID NEW SEAT TRACK WOULD HAVE TO BE PURCHASED. WE HAD THE BROKEN AREA RE-WELDED. AT APPROXIMATELY 185,000 MILES A DIFFERENT COMPONENT ON THE LEFT FRONT CORNER ALSO CRACKED, NOT NEAR A WELD. THIS IS EXTREMELY DANGEROUS, SINCE THE ENTIRE SEAT ROCKS ABOUT AND THE DRIVER IS UNABLE TO ACCURATELY APPLY THE BRAKES. IT'S UNBELIEVABLE THAT A RECALL HAS NOT BEEN INITIATED, CONSIDERING THE FREQUENCY WITH WHICH THIS ISSUE OCCURS. *TR
ENGINE AND ENGINE COOLINGMay 18, 2009
MY ENGINE LIGHT ON MY DASH BOARD IS ON ALL THE TIME THE MECHANIC STATED IT IS CYLINDER 3 MISFIRING & NEED TO GO TO THE DEALERSHIP. MY DEALERSHIPS STATES IT HAS NOT BEEN RECALLED AND MUST CHARGE ME TO FIX IT. *TR
SEATSMay 15, 2009
DRIVERS SIDE CAR SEAT BROKE OFF ITS BRACE SO NOW ITS BASICALLY NOT ATTACHED TO ANYTHING. 2001 JEEP CHEROKEE. *TR
ENGINE AND ENGINE COOLINGMay 12, 2009
I OWN A 2001 JEEP GRAND CHEROKEE WITH A 4.0L 6 CYLINDER MOTOR. THE ENGINE HAS BEEN SHOWING ZERO OIL PRESSURE, AFTER REPLACING 2 OIL PRESSURE SWITCHES, AND AN OIL PUMP. THE VEHICLE CONSTANTLY OVERHEATS. NOW, IT WAS SUGGESTED BY THE DEALER THE CYLINDER HEAD MY BE CRACKED. AFTER READING ABOUT MY VEHICLE ON-LINE, THERE ARE MORE THAN NUMEROUS SIMILAR INCIDENTS WITH OTHER JEEP OWNERS. *TR
ENGINE AND ENGINE COOLINGMay 11, 2009
2001 JEEP GRAND CHEROKEE KEEPS LOSING ANTIFREEZE WITH NO VISIBLE SIGNS OF LOSS. ENGINE OILS APPEARS CLEAN OF COOLANT BUT HAVE READ SEVERAL ONLINE REPORTS WHERE THIS IS A COMMON PROBLEM LEADING TO OVERHEATING AND POSSIBLE LOSS OF THE ENGINE. SOMETHING NEEDS TO BE INVESTIGATED TOWARDS THIS ISSUE. *TR
SEATSMay 10, 2009
THE SEAT FRAME ON MY 2001 JEEP BROKE. THE CAR HAS NOT BEEN IN AN ACCIDENT. THE FRAME SEEMS TO BE TOO WEAK. IN AN ACCIDENT IT COULD BREAK AND CAUSE EXTRA INJURIES TO DRIVER OR PASSENGER. THIS SEEMS TO BE A COMMON PROBLEM. *TR
SERVICE BRAKES, HYDRAULICMay 1, 2009
BOUGHT NEW 2001 GRAND CHEROKEE LIMITED. CURRENTLY AT 84,000 MILES. I HAVE HAD TO REPLACE THE FRONT BRAKES AND ROTORS AT LEAST 6 TIMES. LIKE ALL THE OTHER COMPLAINTS FROM JEEP OWNERS, THE BRAKES WOBBLE WHEN APPLIED AFTER ABOUT 3-5 THOUSAND MILES. THREE SETS WERE REPLACED UNDER WARRANTY. ALSO AS I HAVE READ MANY OTHERS COMPLAINING ABOUT, THE DRIVER AND PASSENGER SIDE FRONT WINDOWS HAVE FALLEN OUT. WHEN WE COMPLAINED TO THE DEALERSHIP ABOUT THE CAR BEING A LEMON, THEY SAID IT DID NOT APPLY SINCE THEY REPAIRED THE PROBLEM. ALL THEY DID WAS PROLONG THE PROBLEM BY REPLACING PARTS UNTIL THE WARRANTY EXPIRED. THE DATE BELOW IS THE MOST RECENT, BUT HAS BEEN ONGOING SINCE PURCHASE. *TR
SEATSApril 28, 2009
FRONT SEAT ON MY JEEP THE FRAME OF THE SEAT BROKE. *TR
VISIBILITYApril 20, 2009
BLEND DOOR BROKEN ON 2001 JEEP GRAND CHEROKEE. *TR
SEATSApril 16, 2009
FIRST OF ALL, I AM NOT THE FIRST PERSON TO HAVE THIS COMPLAINT. MY DRIVERS SEAT IS BROKEN ON MY 2001 JEEP GRAND CHEROKEE LAREDO. UPON RESEARCH, I FOUND THAT THIS PROBLEM WAS IN NO WAY UNIQUE TO ME. THIS IS RIDICULOUS!!! I DEMAND A RECALL, OR AT LEAST COMPENSATION FOR PAYING TO HAVE MY SEAT REPLACED. IF I WERE THE ONLY PERSON WITH THIS PROBLEM, I WOULD UNDERSTAND, BUT EVERY PERSON THAT I'VE TALKED TO HAS EXPERIENCED THIS EXACT SAME PROBLEM WITH THIS EXACT SAME SEAT. THIS IS WHY PEOPLE HAVE PROBLEMS WITH BUYING AMERICAN CARS. UNLESS I GET THIS ISSUE RESOLVED, REST ASSURED THAT I WILL NEVER EVER BUY AN AMERICAN CAR AGAIN. AS FAR AS I AM CONCERNED, I WANT THIS FIXED. I WILL BE WRITING MY SENATORS. *TR
SEATSApril 15, 2009
DURING A HIGH SPEED REAR END COLLISION, BOTH THE DRIVER SEAT AND THE PASSENGER SEAT RECLINED COMPLETELY CAUSING SEVERE NECK INJURIES TO THE OCCUPANTS. *TR
SUSPENSION,ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,FUEL SYSTEM, OTHER,POWER TRAIN,LATCHES/LOCKS/LINKAGES,EQUIPMENTApril 15, 2009
OVER THE PAST THREE YEARS MY POWER WINDOWS SLID DOWN. ONE LEFT REAR A FEW YEARS AGO SLID DOWN AS WE WERE GOING DOWN THE ROAD. RT PASSENGER SIDE DOWN ABOUT A YEAR LATER. JANUARY 2ND MY PASSENGER SIDE WINDOW DID THE SAME. I TOOK IT INTO THE SHOP AND MECHANIC SAID IT WAS THE REGULATOR, IT WOULD BE 300.00 TO FIX IT, HE SAID YEP THAT'S COMMON IN JEEPS. I HAVE A FRIEND WHO HAS A 2002 JEEP, SAME PROBLEM WITH ALL FOUR.... I'M A SINGLE MOTHER, SINGLE GRANDMOTHER THAT CANT SPARE THAT KIND OF MONEY. YESTERDAY 04/14/2009 I WALKED OUT TO MY JEEP TO DISCOVER THE WINDOW WAS DOWN. THOUGHT WOW I DON'T REMEMBER LEAVING MY WINDOW DOWN BECAUSE I HAVE SOUND EQUIPMENT I WOULD HATE TO HAVE STOLEN. IT WAS CHILLY OUT THAT MORNING, TRIED TO ROLL IT UP.... GUESS WHAT? NOW ALL OF MY POWER WINDOWS ARE BROKEN DUE THE REGULATORS. FUEL PUMP, AND INJECTORS ARE MY PROBLEM TOO. OH YEAH!!!!!!!!!! LET ME ADD THE HEATER CORE TO THAT. I LOVE MY JEEP... I TAKE GOOD CARE OF IT, IT LOOKS BRAND NEW. THE OIL IS CHANGED WITH THE BEST MONEY CAN BUY AND ON TIME EVERY TIME IF NOT SOONER. *TR
POWER TRAINApril 13, 2009
SUDDEN ACCELERATION ONCE AGAIN BY THOSE WONDERFUL JEEP CHEROKEES. 2001 EXITING A CARWASH IN THE CHICAGOLAND AREA. THIS IS THE THIRD IN LESS THAN 2 YEARS. NOW THAT THESE JEEPS ARE GETTING MORE MILES ON THEM THIS IS GOING TO HAPPEN ALOT!!!!!!!!!! BEWARE!!!!!!!!!!!!!!! *TR
SEATSApril 3, 2009
I OWN A 2001 JEEP CHEROKEE. THE METAL THAT ATTACHES THE SEAT TO THE MOUNTING BRACKET HAS FAILED IN MULTIPLE AREAS. THE SEAT IS NOW LOOSE AND LEANS BACK AND TO THE RIGHT. IN MY RESEARCH USING THE INTERNET I HAVE FOUND MAY PEOPLE WHO ARE HAVING THIS SAME PROBLEM. *TR
SEATSMarch 29, 2009
MY DRIVERS SIDE SEAT ON MY 2001 JEEP GRAND CHEROKEE LAREDO HAS BROKEN. 3 OF THE 4 BRACKETS WHICH ARE ATTACHED TO THE SEAT FRAME HAVE SHEERED. THE RESULT OF THIS IS THAT MY SEAT IS ONLY ATTACHED TO MY CAR BY ONE BRACKET, IN AN ACCIDENT THIS BRACKET MAY NOT ADEQUATELY HOLD THE SEAT IN PLACE. WHEN MAKING A TURN THE SEAT SHIFTS. THIS IS A DANGEROUS SITUATION WITH THE ONLY REMEDY BEING BUYING A NEW SEAT, OR MAKING A DO IT YOURSELF WELD TO REATTACH THE SEAT TO THE SEAT FRAME OR PURCHASING A NEW VEHICLE. IN MY INVESTIGATION TO SEE IF I COULD GET A REPLACEMENT SEAT I FOUND THIS SITE HTTP://VLANE.COM/POLL/30. HERE OVER 98% OF THE RESPONDENTS HAVE FACED THIS SIMILAR PROBLEM. THERE LOOK TO BE AROUND 100 RESPONDENTS TO THIS QUESTION THAT WAS ASKED. TO TRACK DOWN THIS SITE TOOK A RATHER LONG TIME, AND MY CONCERN IS HOW UNDER REPORTED THIS SITUATION MAY BE. THIS PROBLEM HAS STILL NOT BEEN REPAIRED AND HONESTLY I CANNOT AFFORD TO BUY A NEW VEHICLE. *TR
SEATSMarch 28, 2009
2001 JEEP GRAND CHEROKEE SEAT SNAPS AND BREAKS WHILE DRIVING!!!!!!!!!!!!!!!!!!!AND BY THE LOOKS ON THE INTERNET ITS VERY VERY COMMON. *TR
POWER TRAINMarch 25, 2009
VEHICLES GEAR WAS PUT IN P-PARK,SHUT OFF AND VEHICLE CONTINUED TO ROLL DOWN DRIVEWAY---THE GEARS ARE PASSING OR (SLIPPING GEARS)---P IS REVERSE,N IS DRIVE, NONE OF GEARS ARE CORRECT. *TR
SEATSMarch 21, 2009
2001 JEEP GRAND CHEROKEE FRONT SEAT METAL UNDERNEATH BROKE. METAL BROKE AWAY FROM THE BOLT. *TR
SERVICE BRAKES, HYDRAULICMarch 16, 2009
LOSS OF BRAKES DUE TO BRAKE LINE RUSTING OUT. NO WARNING. SLOW SPEED. REPLACE BRAKE LINES FROM MASTER CYLINDER TO REAR BRAKE LINE FP-NUMBER 3051 BRAKE LINE FP-NUMBER PA351. *TR
ENGINE AND ENGINE COOLINGFebruary 17, 2009
CRACKED HEADS ON A 2001 JEEP GRAND CHEROKEE ANTIFREEZE LEAKING AND DIDN'T KNOW WHERE IT WAS GOING NO LEAKS. *TR
SEATSFebruary 12, 2009
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE METAL FRAME UNDERNEATH THE DRIVER'S SEAT SPLIT IN HALF FROM THE BOLT. AS A RESULT, THE SEAT WAS NOT SECURED PROPERLY IN THE VEHICLE. IN ORDER TO REPAIR THE FAILURE, THE CONTACT MUST FIND A SEAT OR A FRAME. THE DEALER STATED THAT THE REPAIR WOULD COST $600 AND NO RECALL WAS AVAILABLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 109,000.
VISIBILITYFebruary 4, 2009
2001 JEEP GRAND CHEROKEE: NO HEAT. *TR
ENGINE AND ENGINE COOLING,VISIBILITYJanuary 28, 2009
THE BLEND DOORS ON MY JEEP DO NOT WORK. THIS IS AN EXTREMELY WIDE SPREAD PROBLEM FOR JEEP GRAND CHEROKEE'S. BOTH A DEALER MECHANIC, AND AN INDEPENDENT MECHANIC HAVE TOLD ME THE THAT ALMOST ALL GRAND CHEROKEES WILL EXPERIENCE THIS PROBLEM. THERE SHOULD BE A RECALL ISSUED - IT IS SIMPLY A DESIGN FLAW. UNFORTUNATELY, THERE IS NO SPECIFIC COMPLAINT CHOICE ON THIS FORM FOR HEATING, SO PEOPLE ARE CLASSIFYING THIS AS EITHER VISIBILITY ISSUES OR ENGINE COOLING ISSUES. HOPEFULLY SOMEONE AT NHTSA WILL FIND THE COMMON THREAD OF DEFECTIVE BLEND DOORS - AND NO HEAT. *TR
VISIBILITYJanuary 21, 2009
I DON'T HAVE AN APPROXIMATE DATE ON THE FAILURE. IT DID JUST START RECENTLY. MY 2001 JEEP GRAND CHEROKEE HAS NO HEAT ON THE DRIVERS SIDE. THIS IS DUE TO FAULTY BLEND DOORS AND RECIRC DOORS (AFTER EXTENSIVE RESEARCH, I HAVE FOUND THIS IS A VERY COMMON PROBLEM ON WJ JEEPS. ON MY RIDE HOME TONIGHT (BELOW FREEZING WEATHER), I BECAME VERY HYPOTHERMIC. EVEN AFTER HOT SHOWER, I AM STILL SUFFERING EFFECTS. ALSO, ON A PREVIOUS OCCASION, MY FRONT WINDOW FORMED ICE, AND HAD TO PULL OVER. THERE WAS NO HEAT ON DEFROST. DIDN'T HELP THAT IT WAS DARK AT 0500, AND SNOWING QUITE HARD. CHRYSLER KNOWS ABOUT THIS PROBLEM, BUT BRUSH IT ASIDE AS MERELY A COMFORT ISSUE. I GUESS THAT IS AN EASY STATEMENT TO MAKE FROM A WARM OFFICE AND NOT IN AN ACTUAL CAR WITH THIS PROBLEM IN RURAL MONTANA IN ONE OF OUR HARDEST WINTERS. *TR
SEATSJanuary 13, 2009
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BOLTS FRACTURED ON THE FRONT DRIVER'S SIDE SEAT, WHICH CAUSED THE SEAT TO SEPARATE FROM THE FLOOR BRACKET. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT HE WOULD HAVE TO REPLACE THE SEAT BRACKET AT THE COST OF $1,000. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 110,000.
EXTERIOR LIGHTINGJanuary 12, 2009
FOR A 2001 JEEP GRAND CHEROKEE THE HEADLIGHT GLASS(OR PLASTIC) HAS A GLOSS ON IT THAT DIMS THE HEADLIGHTS AND I NOTICED IT ON SIMILAR MODELS OF SURROUNDING YEARS. I PURCHASED SEVERAL PRODUCTS THAT WERE SUPPOSED TO REMOVE THIS GLAZE, WITHOUT ANY CORRECTION. CHRYSLER SAYS THERE IS NOTHING THAT CAN BE DONE REGARDING THIS MATTER. *TR
VISIBILITYJanuary 10, 2009
HEATING BLOWER DOORS INOPERATIVE, NO HEAT ON PASS. SIDE. NOT REPAIRED AS YET. *TR
VISIBILITYJanuary 4, 2009
MY 2001 JEEP GRAND CHEROKEE BLOWS ONLY COLD AIR ON DRIVERS SIDE. CURRENTLY WE ARE IN BELOW FREEZING CONDITIONS IN MONTANA. APPARENTLY, AFTER LOOKING THIS UP ON THE INTERNET, THIS IS A COMMON PROBLEM WITH THIS VEHICLE, FOR WHICH THE JEEP DEALER WILL CHARGE UPWARDS OF A THOUSAND DOLLARS. FROM MY RESEARCH THIS IS A VERY COMMON FAILURE IN WJ JEEPS. SINCE MY TEETH WERE CHATTERING, AND BODY SHAKING, I WOULD SAY I WAS SEVERELY HYPOTHERMIA. NOT A GOOD TIME OF YEAR FOR HEAT TO GO OUT BECAUSE OF VERY BAD ENGINEERING. I WOULDN'T EVEN MIND PAYING A LITTLE MONEY, BUT IT COSTS A FORTUNE BECAUSE THEY HAVE TO PULL THE ENTIRE DASHBOARD OUT TO FIX IT. AND THEY WANT A BAILOUT PACKAGE? *TR
SEATSDecember 30, 2008
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING 10-25 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE DRIVER'S SEAT. THE SEAT BEGAN TO DETACH FROM THE MOUNT AND THE METAL WAS TORN AWAY. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER FOR REPAIR. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.
ENGINE AND ENGINE COOLINGDecember 30, 2008
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING LESS THAN 65 MPH, THE CONTACT NOTICED FLUID LEAKING FROM THE VEHICLE. SHE THEN HEARD A LOUD BOOM COMING FROM THE VEHICLE AND THE TEMPERATURE GAUGE WENT HAYWIRE. THE VEHICLE STALLED AND SHE PLACED WATER IN THE RADIATOR IN ORDER TO DRIVE TO THE NEAREST MECHANIC. THE INDEPENDENT MECHANIC STATED THAT THE COOLING FAN SEPARATED AND DAMAGED THE RADIATOR. THE COOLING FAN MODULE, RADIATOR, AND FAN CLUTCH WERE REPLACED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 83,162 AND CURRENT MILEAGE WAS 85,000. UPDATED 3/5/09 *CN UPDATED 03/10/09. *JB
VISIBILITYDecember 29, 2008
THE HEAT DOES NOT WORK TO CONTROL THE DEFROST. WHEN THERE IS NO FROST IT IS HARD TO SEE OUT OF THE WINDSHIELD. PEOPLE SAY THE BLEND DOORS ARE BAD IN THE AC/HEATER BOX. *TR
VISIBILITYDecember 23, 2008
RESEARCH HAS SHOWN ALL 1999-2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. SHOULD YOU OPT TO DO THIS REPAIR YOURSELF, THE ENTIRE DASHBOARD WILL NEED TO BE REMOVED, QUITE THE ARDUOUS PROCESS, AND PARTS ARE APPROXIMATELY >$300. *TR
VISIBILITYDecember 22, 2008
2001 JEEP CHEROKEE NO HEAT ON THE PASSENGER SIDE, BLOWS COLD AIR, NO HEAT. *TR
EQUIPMENTDecember 17, 2008
TL*THE CONTACT OWNS A 2001 JEEP CHEROKEE. THE VEHICLE WAS PURCHASED DURING THE WINTER AND THE CONTACT DID NOT NOTICE ANY FAILURES AT THE TIME. ONCE THE SUMMER BEGAN, HE NOTICED THAT THE AIR CONDITIONING WAS NOT PRODUCING COLD AIR. DURING THAT SAME SUMMER, HE TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC. THEY FOUND NO FAILURES OR LEAKS, BUT ADDED FLUID TO THE AIR CONDITIONING SYSTEM. THIS REPAIRED THE FAILURE FOR THE REMAINDER OF THE SUMMER. THE FOLLOWING YEAR, THE FAILURE RECURRED. A PRIVATE MECHANIC WAS UNABLE TO FIND ANY FAILURE AND ADDED LIQUID TO THE AIR CONDITIONING SYSTEM AGAIN. THIS REMEDY LASTED TOWARDS THE END OF THE SUMMER; HOWEVER, THE FAILURE RECURRED AND PROGRESSIVELY WORSENED THE FOLLOWING YEAR. THE FLUID ADDED TO THE AIR CONDITIONING SYSTEM ONLY REMEDIED THE FAILURE FOR NO MORE THAN FOUR WEEKS. THE CONTACT COULD NO LONGER AFFORD TO KEEP GOING BACK TO THE MECHANIC. HE TOOK THE VEHICLE BACK TO THE SHOP THAT REPAIRS AIR CONDITIONING IN VEHICLES AND THE MECHANIC STATED THAT THERE WAS A LEAK IN THE EVAPORATION IN THE AIR CONDITIONING EVAPORATOR. THE TECHNICIAN STATED THAT THE FAILURE SHOULD BE UNDER WARRANTY AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE FAILED INSPECTION AND WAS TAKEN BACK TO THE DEALER FOR REPAIR. THE DEALER STATED THAT THE LEAK FROM THE EVAPORATION IN THE AIR CONDITIONING EVAPORATOR WAS NOT THE CAUSE OF THE FAILURE. THE CONTACT BELIEVES THAT THERE SHOULD BE A WAY TO DETERMINE THE CAUSE OF THE FAILURE AND PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 53,000.
SERVICE BRAKES, ELECTRICDecember 7, 2008
VENTS IN MY GRAND CHEROKEE STARTED BLOWWING UNCONTROLABLE AIR, AND BRAKES HAVE WARPED EVERY 15,000 MILES. *TR
VISIBILITYDecember 4, 2008
PASSENGER WINDOW HAS FALLEN DOWN ON MY 2001 JEEP GC FOR NO REASON. *TR
VISIBILITYDecember 3, 2008
THE BLEND DOORS ON MY JEEP ARE DEFECTIVE, WHICH AFFECTS THE ABILITY OF THE DEFROST/DEFOGGER SYSTEM. *TR
VISIBILITYNovember 27, 2008
HEAT AND A/C BLEND DOORS ON THE 2001 JEEP GRAND CHEROKEE FAILED DUE TO NORMAL WEAR AND TEAR. THESE DOORS SHOULD HAVE LASTED AT LEAST 20 TO 30 YEARS. THEY LASTED 7. A COSTLY REPAIR WAS NECESSARY NOT TO MENTION LOSS OF USE. THE HEAT AND A/C UNIT NEEDED TO BE REMOVED AND THE DOORS REPLACED. *TR
VISIBILITYNovember 25, 2008
NO HEAT IN THIS VERY COLD WEATHER. AFTER MANY MECHANICS I WENT TOO. FIND OUT THAT IT WILL COST ME FORTUNE. AND IT COMMON PROBLEM WITH JEEP CHEROKEE. AND IT SHOULD BE RECALL. FOR BLEND DOORS. BLEND DOORS. PLEASE HELP. *TR
VISIBILITYNovember 24, 2008
MY HEAT DOES NOT WORK. I BOUGHT THE JEEP AND THE HEAT WORKED. IT FIRST BLEW COLD ON PASSENGER SIDE AT THE END OF LAST WINTER. THIS WINTER, NO HEAT WORKS AND DOES BLOW COLD AIR STILL. BLEND DOORS ARE BROKE AND HAVE BEEN PROBLEMS FOR ALL JEEP GRAND CHEROKEES. DAIMLER SHOULD PAY FOR FAULTY PART! *TR
VISIBILITYNovember 20, 2008
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHEN THE CONTACT STARTED THE VEHICLE, THERE WAS NO HEAT COMING FROM THE VENTS LOCATED UNDERNEATH THE DASHBOARD. THE PLASTIC VENT DOORS ARE INOPERABLE; THEREFORE, COLD AIR ENTERS FROM THE OUTSIDE AND FREEZES THE WINDSHIELD. THE DEALER STATED THAT THE REPAIR WOULD COST $1,800. THE CONTACT WAS INFORMED THAT THE FAILURES WERE VERY COMMON WITH HIS TYPE OF VEHICLE. IN ADDITION, SNOW AND ICE ON THE WINDSHIELD WILL NOT MELT DUE TO THE LACK OF HEAT COMING FROM THE VENT UNDERNEATH THE DASHBOARD. THE FAILURE MILEAGE WAS 90,000. UPDATED 04-23-09 *BF UPDATED 04/30/09.*JB
VISIBILITYNovember 12, 2008
MY 2001 JEEP GRAND CHEROKEE HAS THE HVAC BLEND DOOR PROBLEM. IT BLOWS NOTHING BUT COLD AIR AND I COULD NOT DEFROST OR SEE OUT OF THE WINDSHIELD WHILE DRIVING. I AM SURE THIS WILL RESULT IN DEATH, INJURY, OR PROPERTY DAMAGE, AS I DO NOT HAVE THE $1500.00 TO REPAIR AND WINTER IS HERE. A SAFETY RECALL NEEDS TO BE PUT INTO EFFECT ON THESE VEHICLES. *TR
VISIBILITYNovember 11, 2008
COLD AIR IS BLOWING FROM THE VENTS UNCONTROLLABLY. *TR
VISIBILITYNovember 5, 2008
MY '01 JEEP GRAND CHEROKEE'S HEATER STOPPED WORKING ON THE PASSENGER SIDE. IT ONLY BLEW IN COLD AIR. I BROUGHT IT TO MY MECHANIC AND IT WAS A BLEND DOOR FAILURE. LEADING UP TO IT, I HAD NOTICED AN ODD SOUND COMING FROM THE HVAC AFTER I TURNED MY ENGINE OFF, BUT IGNORED IT AS IT WORKED PROPERLY. THE PASSENGER SIDE HAS NOW STOPPED WORKING. SEARCHING ON THE INTERNET, THERE IS APPARENTLY A TSB #24-001-04 CONCERNING THIS PROBLEM. IF IT IS A COMMON PROBLEM, IT SHOULD NOT SIMPLY BE AN INFORMATIONAL TSB, BUT RATHER A RECALL. PLEASE HELP EVERYONE HERE WITH THIS PROBLEM. *TR
VISIBILITYNovember 4, 2008
FIRST THE PASSENGER SIDE OF THE HEATER FAILED AND SEVERAL MONTHS LATER THE DRIVER SIDE ALSO FAILED. SO ENTIRE CAR BLOWS COLD AIR. NO HEAT FOR THE DEFROSTER. DEALER SAYS THE HEATER BLEND DOORS AND ACTUATORS HAVE FAILED. THE FIX IS TO THE TUNE OF $1600. *TR
VISIBILITYOctober 28, 2008
BLEND DOOR PROBLEM ON HVAC SYSTEM. MAJOR REPAIR. *TR
VISIBILITYOctober 28, 2008
BLEND DOOR IN MY 2001 JEEP GRAND CHEROKEE IS BROKEN. COLD AIR BLOWN THROUGH ALL THE VENT. CHRYSLER HAS ALWAYS BEEN AWARE OF THIS DEFECT WHICH HAS EFFECTED TENS OF THOUSANDS OF JEEP GC OWNERS WITH A TYPICAL $1300 TO REPAIR. *TR
ENGINE AND ENGINE COOLINGOctober 20, 2008
2001 JEEP GRAND CHEROKEE HAVE SPENT OVER $3000.00 TO FIX A COOLANT LOW LIGHT THAT KEEPS COMING ON AND LOW OIL PRESSURE. THE PROBLEM PERSISTS DESPITE TAKING THE VEHICLE TO THE JEEP DEALERSHIP AND SOMEONE ELSE TO FIGURE OUT THE SOURCE. NO LEAK. REPLACED EVERYTHING FROM WATER PUMP TO FAN. THIS ABSOLUTELY HAS TO BE AN ISSUE FROM THE MANUFACTURER AND I WOULD LIKE TO SEE A RECALL. THERE MUST BE SOMETHING TO CORRECT THIS PROBLEM. AFTER SEARCHING ONLINE FOR AN ANSWER, I FOUND THAT THIS IS A COMMON PROBLEM WITH THE MAKE AND MODEL OF MY JEEP. THIS HAS BEEN AN ONGOING ISSUE FOR 2 YEARS. *TR
VISIBILITYOctober 19, 2008
1. EVENTS LEADING UP TO FAILURE: WINDOWS FAIL TO DEFROST AND DEFOG. 2. THE VEHICLE DOES NOT HAVE ANY HEAT OR HEATED DEFROST ON THE DRIVER'S SIDE. 3. DEALER WANTS $1,200 TO FIX THE PROBLEM. *TR
VISIBILITYOctober 14, 2008
FIRST, WHEN I TRIED TO USE THE HEAT, ONLY THE PASSENGER SIDE WOULD BLOW WARM AIR WHILE THE DRIVER SIDE WAS COLD. THAT LASTED ABOUT A MONTH, THEN NO WARM AIR AT ALL. THAT WAS THE WINTER OF 2007. THEN DURING THE SUMMER OF 2008, MY A/C STOPPED BLOWING ANY KIND OF AIR THROUGH THE VENTS NO MATTER WHAT SETTING I USED. THE SYSTEM WORKS AS FAR AS THE BLOWER MOTOR AND COOLING THE AIR GOES, IT JUST DOESN'T MAKE IT OUT OF THE VENTS WHAT SO EVER. IT HAS BEEN BROUGHT TO MY ATTENTION THAT THIS IS A DESIGN FLAW REGARDING THE BLEND/RECIRCULATION DOORS IN THE HVAC SYSTEM. *TR
VISIBILITYOctober 14, 2008
MY 2001 JEEP GRAND CHEROKEE HAS NOW HAD ALL FOUR WINDOW REGULATORS FAIL WITH NO APPARENT REASON WITH AN ACCUMULATED REPAIR COST TOPPING $1300. MOST RECENTLY, THE REGULATOR ON THE WINDOW NEXT TO MY INFANT SON FAILED WHILE TRAVELING ON THE INTERSTATE DURING AN INTENSE THUNDERSTORM, CAUSING THE WINDOW TO FALL INTO THE DOOR AND SOAKING MY CHILD-QUITE A DISTRACTION AT 70MPH. *TR
TIRESOctober 13, 2008
NEEDED TIRES ROTATED. TECH SHOW ME THE SIDE WALL OF ALL FOUR TIRES WITH CRACKS AND SAID I SHOULD REPLACE THEM ASAP. TIRES ARE BIG O BIG FOOT. *TR
VISIBILITYOctober 10, 2008
THE AIR BLEND DOOR MALFUNCTIONS. NO HVAC FROM PASSENGER SIDE.*TR
VISIBILITYOctober 8, 2008
THE PASSENGER WINDOW JUST FELL DOWN WHILE DRIVING ON THE TOLLWAY AT 65MPH. THIS IS THE SECOND WINDOW FAILURE THAT I HAVE HAD ON THIS VEHICLE. IT IS A 400. TO 500. DOLLAR REPAIR AND A RECALL SHOULD HAVE ALREADY BEEN ISSUED FOR THIS COMMON PROBLEM WITH THE JEEP/CHRYSLER PRODUCTS. *TR
VISIBILITYOctober 7, 2008
HVAC SYSTEM BROKE DOWN, BLEND DOOR DOESN'T WORK ANYMORE, HOT/COLD AIR CANNOT BE CONTROLLED, DEFROST FUNCTION NO MORE IN WORK. *TR
VISIBILITYOctober 7, 2008
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER THE BLEND DOORS ON THE 2001 GRAND CHEROKEE LIMITED BREAK CAUSING A NO HEAT CONDITION WHICH WILL NOT DEFROST THE WINDSHIELD IN THE WINTER CAUSING POOR VISIBILITY. *TR
VISIBILITYOctober 6, 2008
THE WINDSHIELD DEFOGGER-DEFROSTER AND CLIMATE CONTROL SYSTEM ARE FAULTY . HE ELECTRONIC HEAT CONTROLLER HAS BEEN REPLACED IN THE 2001 JEEP GRAND CHEROKEE LIMITED ON 2 PREVIOUS OCCASIONS AND THE FAULT STILL OCCURS. THE FLOW DOORS OF THE HEATING SYSTEM ARE STICKING OPEN AND PREVENTING WARM AIR FROM ENTERING THE DEFROSTER DUCTS OR THE CABIN HEATING DUCTS. THE VEHICLE OFTEN FROSTS OVER THE WINDSHIELD AND SIDE WINDOWS WHILE DRIVING AND CAN NOT BE SAFELY CLEARED. I HAVE TAKEN THE VEHICLE TO THE JEEP DEALERSHIP FOR REPAIRS TWICE WHILE UNDER THE FACTORY WARRANTY AND ONCE AFTER IT EXPIRED. THE COST OF THE REPAIR IS OVER $1,000. A MANUFACTURERS SAFETY RECALL IS IN ORDER TO REPAIR THIS DEFECT. *TR
SEATSSeptember 27, 2008
DRIVER SIDE SEAT SNAPPED FROM TRACK ASSEMBLY WHILE DRIVING CAUSING A LOSS OF CONTROL OF VEHICLE. NO ACCIDENT RESULTED AS I WAS ABLE TO REGAIN CONTROL OF VEHICLE. *TR
STRUCTURE,SEATSSeptember 17, 2008
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 2 MPH, THE DRIVER'S SEAT DISENGAGED FROM THE FRAME AND ABRUPTLY EXTENDED TO THE BACK SEAT. THERE WERE NO WARNINGS OR INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON THREE SEPARATE OCCASIONS FOR IDENTICAL FAILURES AND THE DRIVER'S SEAT WAS REPLACED. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 52,000 AND CURRENT MILEAGE WAS 89,000.
VISIBILITYSeptember 17, 2008
BLEND DOORS BROKEN.... ONLY HEAT FROM ONE SIDE! *TR
STRUCTURESeptember 13, 2008
MY HOOD PAINT CRACKED ALL OVER THE HOOD. THIS NOT FROM CHIPS BUT LOOKS LIKE SMALL CRACKS ALL THROUGH THE HOOD PAINT. *TR
VISIBILITYSeptember 12, 2008
HEAT DOES NOT WORK ON MY 2001 JEEP GRAN CHEROKEE. SEEMS TO BE A VERY COMMON PROBLEM WITH AN EXTREMELY EXPENSIVE FIX($1300)!!! *TR
VISIBILITYSeptember 11, 2008
I WAS DRIVING AT 65 MPH AND ALL OF A SUDDEN MY WINDOW JUST FELL DOWN INTO THE DOOR. IT ALMOST CAUSED AN ACCIDENT. *TR
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGESSeptember 1, 2008
THE ENGINE HAS 150,00 MILES. IT IS LOSING COOLANT WITH NO PUDDLES TO SHOW FOR IT. THE OIL PRESSURE GAUGE SHOWS 0 AT IDLE. THE ENGINE CONSTANTLY OVERHEATS. NO SIGN OF HEAD GASKET LEAK. COOLANT OVERFLOW TANK FILLS WITH COOLANT/OIL/RUST MIXTURE AFTER RUNNING THE ENGINE FOR 5 MINUTES. DOOR LOCKS DON'T WORK SOMETIMES. TAIL LIGHTS WORK ON AND OFF WHILE THE LIGHTS ARE OFF. ALL PROBLEMS STARTED WITHIN THE LAST YEAR. *TR
VISIBILITY,EQUIPMENTSeptember 1, 2008
A/C BLEND AIR DOOR PROBLEM. HIGH COST OF REPAIR. *TR
VISIBILITYJuly 24, 2008
I CANNOT SEE THE ROAD BECAUSE MY DEFOGGER IS BROKEN. THIS IS A COMMON PROBLEM ON THESE VEHICLES. *TR
SERVICE BRAKES, HYDRAULICJuly 23, 2008
I OWN GENE'S AUTOMOTIVE REPAIR. I HAVE BEEN REPAIRING VEHICLES FOR OVER 40 YEARS. MY CUSTOMER BROUGHT IN HIS 2001 JEEP GRAND CHEROKEE FOR A BRAKE CHECK DUE TO SQUEALING. THE PADS WERE FINE, BUT I NOTICED A LOT OF RUSTY DUST. I WAS GOING TO REMOVE THE CALIPER ANCHOR PINS TO GREASE THEM AND FOUND THEM SEIZED IN THE BORE. PRIOR TO THIS, I TEST DROVE THE JEEP AND NOTICED THE BRAKES DIDN'T SEEM TO BE SLOWING AS FAST AS I FELT IT SHOULD. THE SEIZED PINS ARE THE REASON FOR THIS BECAUSE AS THE PADS WEAR, THE PINS SHOULD SLIDE INWARD TO ACCOMMODATE THE WEAR. IF THIS PROBLEM HAD CONTINUED FOR AN EXTENDED PERIOD OF TIME, I SUSPECT THE ANCHOR PINS WOULD EVENTUALLY BEND OR SHEAR OFF UNDER THE HYDRAULIC PRESSURE FROM THE CALIPER. IF THE ANGLE WERE TO GET SEVERE ENOUGH, I BELIEVE IT WOULD SEIZE THE PISTON IN THE BORE. THE CAUSE OF THIS IS POSSIBLY WATER INTRUSION PAST THE ANCHOR PIN SEAL. I BELIEVE THIS DESIGN IS DANGEROUS AND SHOULD BE REDESIGNED. *TR
VISIBILITYJuly 7, 2008
LESS THAN 60,000 MILES ON MY 2001 JEEP GRAND CHEROKEE LIMITED AND THE BLEND DOOR ACTUATOR & RECIRC. DOOR HAVE TO BE REPLACED AT OVER $1,000.00. NOT COVERED BY THE EXTENDED WARRANTY I PURCHASED AT THE SELLING DEALER 14 MONTHS AGO FOR $2,784.00. (AVONDLE CHRYSLER JEEP, AVONDALE AZ). *TR
SEATSJune 30, 2008
BUCKET SEAT DRIVER'S SIDE HAS FALLEN TO PIECES. *TR
EXTERIOR LIGHTING,INTERIOR LIGHTING,ELECTRICAL SYSTEM,BACK OVER PREVENTIONJune 30, 2008
TL*THE CONTACT OWNS A 2001 JEEP CHEROKEE. THE CONTACT STATED THAT THE SECURITY SYSTEM ALARM KEPT SOUNDING IN THE VEHICLE. THE ALARM, HORN, AND ALL THE LIGHTS WOULD ACTIVATE. THE CONTACT WOULD HAVE TO WAIT 30-45 MINUTES BEFORE THE FAILURES WOULD STOP. THE FAILURE OCCURRED WHILE DRIVING OR WHEN THE VEHICLE WAS PARKED. THE DEALER INSTALLED A NEW BATTERY TO CORRECT THE FAILURE. THE DEALER PLACED A KEY IN THE IGNITION SWITCH AND THE KEY BECAME STUCK. THE DEALER ALSO INSTALLED A NEW COMPUTER, WHICH DID NOT REMEDY THE FAILURE. THE COMPUTER WAS PRONOUNCED AS DEFECTIVE AND ANOTHER ONE WAS ORDERED. THE REPLACEMENT COMPUTER DID NOT CORRECT THE ISSUE EITHER. THE MANUFACTURER STATED THAT THEY WOULD NOT BE ABLE TO ASSIST IF THE FAILURE COULD NOT BE DUPLICATED. THE CURRENT MILEAGE WAS 44,404 AND FAILURE MILEAGE WAS APPROXIMATELY 40,000.
UNKNOWN OR OTHERJune 27, 2008
I HAVE REPLACED 3 WINDOW REGULATORS IN MY 2001 JEEP CHEROKEE WITHIN THE PAST 2 YEARS, EACH COSTING ME FROM $250 TO $330. I HAVE TALKED WITH CHRYSLER ABOUT THIS ISSUE AND THEY ARE AWARE OF THE BAD DESIGN BUT ARE NOT GOING TO HELP ME PAY FOR THE NEXT WINDOW REGULATOR. A FEW MONTHS AGO WHEN THE 2ND WINDOW REGULATOR FAILED, THE WINDOW SLOWLY SLID DOWN AND IT WAS RAINING PRETTY HARD, A TRUCK PASSED BY WHILE WE WERE PULLING OUT ONTO THE STREET AND SPLASHED MY 1 YEAR OLD DAUGHTER WITH MUD/DEBRI AND WATER. I FEEL CHRYSLER NEEDS TO STEP UP AND TAKE ACTION OF THEIR KNOWN PROBLEMS AND GET THIS RESOLVED BEFORE WE SEE A SERIOUS INJURY.
VISIBILITY,AIR BAGSJune 26, 2008
WINDOW REGULATORS IN THIS CAR HAVE BROKEN TWICE IN LESS THAN A YEAR AND COST $550 TO HAVE REPAIRED. I HAD ONE REPAIRED IN SEPT 07. I CAN'T AFFORD THIS AND AM DRIVING WITH PLASTIC ON MY SECOND WINDOW THIS HAPPENED TOO. THE WINDOWS JUST DROP AS I'M DRIVING AT 60MPH. *TR
SEATSJune 23, 2008
TL*THE CONTACT OWNS A 2001 JEEP CHEROKEE. WHILE THE CONTACT WAS APPROACHING A STOP, THE DRIVER'S SEAT MOVED UPWARD SLIGHTLY. HE EXAMINED THE FRONT SEAT AND NOTICED THAT IT HAD SEPARATED FROM THE SEAT RAILING. THE CONTACT DID NOT NOTICE ANY DIFFERENCE IN THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 07/29/08 *BF UPDATED 08/01/08
SERVICE BRAKES, HYDRAULICJune 20, 2008
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH AND DEPRESSING THE BRAKE PEDAL, THE STEERING WHEEL BEGAN VIBRATING. DURING ACCELERATION, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE VEHICLE WAS IMMEDIATELY TAKEN TO AN INDEPENDENT AUTO SERVICE AND THE TECHNICIAN STATED THAT THE PISTON IN THE BRAKING SYSTEM HAD LOCKED UP ON THE FRONT DRIVER'S SIDE. THE FRONT DRIVER AND PASSENGER SIDE ROTORS, PADS, AND CALIPERS WERE REPLACED. THE CONTACT WAS VERY CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 70,300 AND CURRENT MILEAGE WAS 70,400.
VISIBILITYJune 19, 2008
THE FIRST INCIDENT OCCURRED WHILE DRIVING, I NOTICED THAT THE FRONT PASSENGER WINDOW BEGAN TO LOWER ITSELF WITHOUT ME ACTIVATING THE SWITCH. I ATTEMPTED TO PUSH THE SWITCH TO MAKE IT GO UP WHICH DIDN'T WORK. THE WINDOW THEN PROCEEDED TO LOWER ITSELF INTO THE DOOR AND WOULD NOT RETURN TO THE UP POSITION. I TOOK THE CAR TO MY MECHANIC WHO INFORMED ME THAT THE WINDOW REGULATOR HAD FAILED AND THAT THIS IS A COMMON PROBLEM WITH THIS MODEL VEHICLE. THE REGULATOR WAS REPLACED AT A COST OF NEARLY $500.00. THE SECOND INCIDENT OCCURRED WHILE THE VEHICLE WAS PARKED. I RETURNED TO MY CAR AFTER PARKING IT OVER NIGHT ONLY TO FIND THE DRIVERS SIDE WINDOW WAS OPEN ABOUT 3 INCHES. I ATTEMPTED TO CLOSE THE WINDOW AND HAD NO RESPONSE FROM PUSHING THE BUTTON UP. THE WINDOW WOULD HOWEVER OPERATE IN THE DOWNWARD POSITION BUT WOULD NOT GO UP. I RETURNED TO MY MECHANIC WHO ADVISED ME THAT THE SAME CONDITION AS THE PASSENGER SIDE WINDOW HAD OCCURRED. $500.00 LATER I WAS BACK ON THE ROAD. IT IS MY UNDERSTANDING AFTER READING COUNTLESS "BLOGS" ON THE INTERNET THAT THIS IS A CHRONIC ISSUE AND THAT DAIMLER CHRYSLER IS FULLY AWARE OF IT YET CONTINUES TO IGNORE IT. *TR
VISIBILITYJune 18, 2008
HEAT AND AIR SYSTEM DUAL CLIMATE CONTROL, BLOWER STOPS WORKING WILL NOT DEFOG WINDOWS. *TR
VISIBILITYJune 18, 2008
ON JUNE 15, 2007, AS I PREPARED TO GO TO THE AIRPORT. I ROLLED DOWN THE DRIVER SIDE WINDOW WHICH THEN JUST FELL COMPLETELY DOWN INTO THE DOOR. I HAD TO BORROW A FRIENDS CAR. THIS IS THE SECOND TIME I HAD TO REPLACE THE DRIVER SIDE WINDOW REGULATOR. *TR
SUSPENSIONJune 12, 2008
TL*THE CONTACT OWNS A 2001 JEEP CHEROKEE. WHILE DRIVING 30 MPH UPHILL, THE VEHICLE SHOOK DRASTICALLY. THE REAR PASSENGER SIDE WHEEL AXLE SHEARED AND THE WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE FLIPPED OVER. THE CONTACT WAS INJURED. THE CURRENT AND FAILURE MILEAGES WERE 42,000.
VISIBILITYJune 11, 2008
I WAS DRIVING ON THE HIGHWAY AND MY DRIVERS SIDE WINDOW SUDDENLY DROPPED INTO THE DOOR FRAME. *TR
EXTERIOR LIGHTINGJune 9, 2008
FRONT HEADLIGHTS BEGAN TO FILL WITH MOISTURE MAKING IT DIFFICULT TO SEE .SINCE THE PROBLEM HAS INCREASED SIGNIFICANTLY SINCE I FIRST NOTICED IT IN 2003, I FEEL COMPELLED TO REPORT IT. MY LOCAL DEALERSHIP VENICE CHRYSLER HAS BEEN INFORMED OF THIS PROBLEM SINCE IT BEGAN BUT HAVE OFFERED NO REMEDY. *TR
VISIBILITYMay 26, 2008
2001 WJ (JEEP GRAND CHEROKEE) BLEND DOOR PROBLEMS STARTING AROUND 80,000 AND NOW NO HEAT AT 111,111 MILES. *TR
EXTERIOR LIGHTINGMay 23, 2008
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE TAIL LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT THE TAIL LIGHT ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 50,500 AND CURRENT MILEAGE WAS 51,000.
VISIBILITYMay 18, 2008
MY ELECTRONIC CLIMATE CONTROL FAILED WHEN THE BLEND DOORS STOPPED WORKING. I TOOK IT TO THE DEALER WHO SAID IT IS A VERY COMMON PROBLEM WITH JEEPS IN GENERAL. THEY WOULD NEED TO REMOVE MY DASH AND REPLACE THE MOTORS FOR THE BLEND DOORS. 1500 DOLLARS LATER, I AM SEEING THAT I AM FAR FROM ALONE WITH THIS RIP OFF DUE TO POOR CONSTRUCTION. FROM 20000 MILES ON TO 90000 I HEARD A CREAKING AFTER I SHUT OFF MY CAR. NOW I KNOW WHAT THAT WAS: THE GRINDING OF THE BLEND MOTOR. *TR
ENGINE AND ENGINE COOLINGMay 7, 2008
FIRST, ENGINE BEGAN TO LOOSE OVERHEAT AND LOOSE COOLANT AT 55,000M - 1 QT EVERY 200 - 300 MILES. NO LEAK FOUND BY MECHANIC. LOSS CONTINUED. THEN LOSS OF OIL PRESSURE WHEN ENGINE WAS WARMED FULLY. PRESSURE DROPS AT ALL RPM BUT DOWN TO 0 WHEN IDLE IS BELOW 1300 RPM( (AT IDLE). CANNOT FIND LEAK BUT HAVE BEEN ADVISED ON SEVERAL FORUMS THAT THIS YEAR (98 - 01) JEEP 4.0 ENGINES HAVE A VERY HIGH FAILURE RATE RELATED TO THIS PROBLEM. THE PROBLEM APPEARS TO BE A FAULTY ENGINE CASTING PRONE TO INTERNAL CRACKING, CAUSING COOLANT LOSS AND LOSS OF OIL PRESSURE. JEEP DEALER DENIES AND KNOWLEDGE OF THIS ISSUE. BUT, JEEP SENT A SPECIAL LETTER TO BUYERS OF THIS YEAR/MODEL JEEP CHEROKEE THAT THEY WERE DESPERATE TO BUY AS MANY OF THIS YEAR MAKE/MODEL AS THEY COULD AND WOULD PROVIDE A REASONABLE TRADE-IN VALUE. THEY DID NOT SPECIFY WHY THEY WOULD NEED TO ACQUIRE SO MANY OF THIS PARTICULAR USED YEAR/MODEL JEEP CHEROKEES. *TR
VISIBILITYMay 3, 2008
REAR DRIVER SIDE WINDOW REGULATOR ASSEMBLY BROKE IN 06, FRONT DRIVER WINDOW REGULATOR ASSEMBLY BROKE IN 07 AND NOW FRONT PASSENGER WINDOW REGULATOR ASSEMBLY BROKE IN 08. I HAD TO REPLACE THE WINDOW REGULATOR ASSEMBLY, FOUND THAT PLASTIC BLOCK THAT HOLDS THE CABLES TO THE SLIDE TRACK BROKE. THIS SEEMS TO BE A MAJOR DESIGN FLAW ON THE ASSEMBLIES, THE PLASTIC BLOCK GETS OLD, WORN AND JUST CRACKS OR BREAKS WITHOUT WARNING. WHEN THIS HAPPENS THE WINDOW WILL JUST DROP INSIDE THE DOOR, AGAIN WITHOUT WARNING. I FEEL THAT THERE SHOULD BE A SAFETY RECALL ON THESE WINDOW REGULATORS AS SOMEONE COULD GET HURT. I HAVE THE BROKEN OEM ONE THAT I JUST REPLACED IF YOU WOULD LIKE TO INSPECT IT. BEST REGARDS CHRISTIFER RADLEY *TR
SEAT BELTSApril 30, 2008
I AM GOING TO PASTE BELOW WHAT I WROTE ON UNSAFECARSEATS.COM. I AM DUMBFOUNDED THAT I HAVE HAD THIS CAR FOR 5 YEARS AND THIS IS THE FIRST I'VE HEARD ABOUT THIS. WHEN I FIRST NOTICED THE GEN3 SEAT BELT PROBLEM WITH MY INFANT SEATS I THOUGHT, THIS CAN'T BE RIGHT, IF THERE WERE AN ISSUE WITH THESE SEAT BELTS THEY WOULD HAVE BEEN RECALLED AND I WOULD HAVE BEEN NOTIFIED. I AM REALLY DISAPPOINTED IN THE NHTSA. IT IS A REAL PROBLEM: I HAVE 6 MO OLD TWINS AND A 4 YO SON. THEY ARE 3 ACROSS IN THE BACKSEAT OF MY 2001 JEEP GRAND CHEROKEE LIMITED. ON SEVERAL OCCASIONS I HAVE NOTICED THAT THE BELTS HOLDING THE INFANT SEATS HAVE BECOME UNDONE AFTER MAKING SURE REPEATEDLY THAT THEY WERE BUCKLED AND TAUT. THIS IS ABSOLUTELY A REAL PROBLEM! I EVEN WENT SO FAR AS GRILLING MY 4 YO IF HE UNDID THE BUCKLES IN 'FUN'. HE REPEATEDLY DENIED IT. HOWEVER, HE COULD NOT HAVE DONE THAT TO THE FAR OUTBOARD SEAT (HE SITS IN THE OTHER OUTBOARD SEAT) WHILE I WAS DRIVING, AND THAT'S WHEN I BEGAN TO SCRATCH MY HEAD. THEN I THOUGHT, WELL OK, MAYBE MY INFANT CAR SEATS ARE REALLY CLUNKY AND SOMETIMES WHEN I LOCK THEM INTO THE BASE OR GET THEM OUT, THEY ARE JOSTLING THE BELT OPEN. BUT, WOULD THAT BE OK EITHER?? THE BELT LOCK IS INCREDIBLY SENSITIVE AND DEFECTIVE. PUT IN PERSPECTIVE, IF A BASE MOVING AGAINST ANOTHER OR PUTTING THE BUCKET IN OR OUT OF THE BASE CAUSES A MALFUNCTION, WELL THEN IT DOES NOT TAKE A DEGREE IN PHYSICS TO KNOW THAT A COLLISION WOULD DO THE SAME THING. I AM AMAZED I HAVE NOT HEARD ABOUT THIS UNTIL NOW! WHAT IRRESPONSIBILITY! ALL THE TIMES I TOOK MY CAR TO THE DEALERSHIP, NOT A PEEP. THANKS TO BABYCENTER.COM FOR DIRECTING ME HERE. *TR
VISIBILITY,EQUIPMENTApril 28, 2008
BLEND DOORS IN THE HEATING SYSTEM WILL NO LONGER FUNCTION CREATING A SAFETY ISSUE DUE TO THE DEFROSTER NOT WORKING IN THE MORNING. I HAVE HAD THIS REPLACED ONCE ALREADY AND IT IS MALFUNCTIONING ONCE AGAIN. *TR
ENGINE AND ENGINE COOLINGApril 20, 2008
I BOUGHT MY JEEP GRAND CHEROKEE IN 2005 AS A USED VEHICLE WITH NO KNOW PROBLEMS ON MY CAR FAX REPORT. HAS ONLY HAD ONE OTHER OWNER. THIS IS NOW THE 4TH TIME I HAVE HAD TO HAVE THE COOLING FAN RELAY REPLACED! IM SICK OF THIS AND HAVE HEARD FROM AUTO SHOPS AND DEALERS THAT THIS IS A VERY COMMON PROBLEM.... JEEP SHOULD DO SOMETHING ABOUT THIS. IT SEEMS TO GO OUT ABOUT EVERY 6 MONTHS. I CAN'T KEEP AFFORDING THIS. IT IS RIDICULOUS. YOU HAVE TO REMOVE THE WHOLE FRONT END TO GET TO THE RELAY TO REPLACE IT AND THAT IN LABOR COSTS CAN COST A FORTUNE ON ITS OWN FOR A $90.00 PIECE TO BE REPLACED. MY TRUCK HAS NOW OVER HEATED 4 TIMES BECAUSE OF THIS LITTLE FUSE FAILING. DUE TO THE OVER HEATING I HAVE HAD TO REPLACE THE WATER PUMP 2 TIMES. I LOVE JEEPS BUT NOT ENOUGH FOR IT TO KEEP NICKEL AND DIMING ME TO DEATH. THIS PROBLEM NEEDS TO GET RESOLVED. *TR
VISIBILITYApril 13, 2008
I WAS DRIVING TODAY AND MY WINDSHIELD BEGAN TO FOG I TURNED DEFROSTER ON HI HEAT AND ALL IT DID WAS BLOW COLD AIR AND IT MADE WINDSHIELD WORSE. I ALMOST CRASHED!!! *TR
VISIBILITYApril 9, 2008
BLEND DOORS IN MY 2001 JEEP GRAND CHEROKEE HAVE GONE OUT. *TR
ENGINE AND ENGINE COOLINGApril 6, 2008
THIS IS THE SECOND TIME I HAVE PROBLEMS WITH MY JEEP GRAND CHEROKEE LAREDO 4X4 IT IS A 2001 IT KEEPS OVER HEATING I HAVE HAD A NEW FAN REPLACE A NEW HOUSING AND THE REPLACE THE SENSOR'S AND IT'S STILL OVER HEATING I HAVE TALK TO OTHER PEOPLE THAT OWN A JEEP GRAND CHEROKEE AND THERE HAVING THE SAME PROBLEMS WITH THERE'S AS WELL IS THERE ANYTHING YOU CAN DO THAT CHRYSLER CAN DO A RECALL AND FIX THIS PROBLEM NOT SURE WHAT ELSE TO DO MY CAR IS PAID FOR AND DON'T WANT TO HAVE TO BUY A NEW CAR FOR I'M A SINGLE MOM AND ONLY HAVE ONE CAR. *TR
ELECTRICAL SYSTEM,SEATSApril 5, 2008
FRONT PASSENGER SIDE WINDOW FELL IN JAN 2008 HAD REPAIR SHOP PULL WINDOW BACK UP - THEY HAD "REPLACED MANY JEEP REGULATORS"; LEFT PASSENGER SIDE WINDOW FELL APR 2008 HAD FRIEND WIRE IT UP IN PLACE BECAUSE COULDN'T AFFORD PART/REPAIR. *TR
VISIBILITYApril 4, 2008
DUAL CLIMATE CONTROL BLEN DOORS. BOTH SIDES OF THE DUAL CLIMATE CONTROL WILL ONLY BLOW OUT COLD AIR. THIS IS DUE TO YOUR FAILURE. *TR
VISIBILITYMarch 12, 2008
THE DRIVER SIDE WINDOW WENT DOWN BY ITSELF, AND WILL NOT GO BACK UP. IT SOUNDS LIKE THE WINDOW MOTOR BROKE. AFTER RESEARCH ON THE INTERNET (TYPE IN 2001 JEEP GRAND CHEROKEE POWER WINDOW DEFECT), I FOUND MANY OTHERS THAT SHARED SIMILAR DEFECTS IN THEIR POWER WINDOWS. *TR
VISIBILITY,SEATSMarch 6, 2008
I OWN A 2001 JEEP GRAND CHEROKEE LIMITED WITH 87,000 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR
VISIBILITYMarch 4, 2008
I HAVE A 2001 JEEP GRAND CHEROKEE WITH ABOUT 35,000 MILES. THE HEATING SYSTEM HAS RECENTLY STOPPED WORKING. I CHECKED THIS PROBLEM ON THE INTERNET AND IT SEEMS THAT MANY 1999-2004 JEEP GRAND CHEROKEES HAVE THIS PROBLEM. IT APPEARS TO BE QUITE COSTLY TO REPAIR. IT OBVIOUSLY AFFECTS VISIBILITY ON THE WINDSHIELD. *TR
POWER TRAINMarch 3, 2008
INCIDENT HAPPENED IN MALL PARKING LOT. TRIED TO PUT JEEP IN REVERSE AND VEHICLE DID NOT GO INTO GEAR. PUT VEHICLE IN PARK, CHECKED TO MAKE CERTAIN EMERGENCY BRAKE WAS NOT ON THEN PUT IN REVERSE AGAIN. THIS TIME IT ACCELERATED EXTREMELY FAST AND BACKED INTO A PARKED CAR BEHIND ME WHICH SLID INTO CAR NEXT TO IT, WHICH SLID INTO THE CAR NEXT TO IT. IT HAPPENED IN ABOUT 1/4 SECOND AND DAMAGED 4 CARS, COUNTING THE JEEP. *TR
VISIBILITYMarch 3, 2008
ISSUE WITH NO HEAT COMING FROM PASSENGER SIDE OF VEHICLE. IT IS A 2001 JEEP GRAND CHEROKEE WITH DUAL HEAT ZONES. COST $1,600 TO REPAIR, AND IT STILL IS NOT WORKING. *TR
VISIBILITYFebruary 21, 2008
LESS THAN 50,000 MILES ON MY VEHICLE AND THE DUAL CLIMATE CONTROL ON MY 01 JEEP GRAND CHEROKEE LIMITED WENT OUT. SAME THINGS AS THOUSANDS OF OTHER JEEP OWNERS HAVE EXPERIENCED. FAULTY BLEND DOOR IN THE DASH WENT OUT, COST ME 1800 DOLLARS TO REPAIR. THIS HAPPENS TO EVERY JEEP GRAND CHEROKEE I KNOW OF BETWEEN YEARS 1999-2004. A RECALL SHOULD BE ISSUED. *TR
VISIBILITYFebruary 18, 2008
FIRST THE PASSENGER SIDE WOULD NOT BLOW HOT AIR, THEN THE DRIVERS SIDE STOPPED BLOWING HOT AIR. NOW DEFROST NO LONGER WORKS. FAILURE HAS NOT BEEN CORRECTED. REPAIR REQUIRES AN EXCEPTIONAL AMOUNT OF MONEY ($1,000+) CONSIDERING THAT IT IS AN OBVIOUS ENGINEERING/MANUFACTURERS DEFECT IN THE STRENGTH OF THE BLEND AIR DOORS AND MOTOR ASSEMBLY. JEEP HAS A "NEWER" "BETTER" ASSEMBLY THAT CORRECTS THE PROBLEM. PART IS INEXPENSIVE - LABOR IS NOT SINCE IT REQUIRES REMOVING ENTIRE DASHBOARD. THIS IS A SERIOUS ISSUE SINCE IT RENDERS THE WINDSHIELD DEFROSTER UNUSABLE. THIS IS NOT AN ISOLATED ISSUE - IT'S WIDESPREAD AND COVERS MANY YEAR'S OF PRODUCTION OF JEEP GRAND CHEROKEES AND POSSIBLY OTHER JEEP PRODUCTS. UPON INVESTIGATION ON THE WEB - IT LOOKS LIKE THIS IS A PART THAT WILL FAIL ON ALL JEEPS AND NOT A QUESTION OF IF BUT WHEN. JUST LIKE THE BRAKE PROBLEM FOUND ON SIMILAR JEEPS (EVENTUALLY RECALLED) IT LOOKS LIKE JEEP IS PLAYING THE WAITING GAME - AND HOPING THAT MOST FAILURES OCCUR OUTSIDE OF THE WARRANTY PERIOD (SUCH AS OURS 70K MILES). THIS IS AN OBVIOUS MANUFACTURERS DEFECT. THE ORIGINAL PARTS WERE NOT ENGINEERED PROPERLY. JEEP OBVIOUSLY KNOWS THIS OR THEY WOULDN'T HAVE CREATED A "FIX" FOR THE PROBLEM. *TR
VISIBILITYFebruary 16, 2008
HEATER JUST STOPPED WORKING. HAVE A/C BUT NO HEAT. *TR
VISIBILITYFebruary 11, 2008
2001 JEEP GRAND CHEORKEE DEFROST AND HEAT STOPPED WORKING. BLEND DOORS AND ACTUATORS HAD TO BE REPLACED ALONG WITH RECIRC DOOR. $1500+ IN PARTS AND LABOR WAS TOLD BY DEALER THIS HAPPENS TO ALL JEEPS 99-04. *TR
SEATSFebruary 10, 2008
WIRING IN HEATED DRIVER'S SEAT WAS EXPOSED AND SMOLDERED UNDER THE LEATHER SEAT COVERING CAUSING THE FOAM CUSHION TO MELT AND MAKING THE HEATED SEAT INOPERABLE. *TR
VISIBILITYFebruary 7, 2008
RE ODI # 10213768 REGARDING 2001 JEEP GRAND CHEROKEE LTD, BLEND DOORS FAILURE ON HVAC, OCCURRED THREE YEARS AGO. $1,500.00 TO REPAIR, WINDOWS FOG CAUSING UNSAFE CONDITIONS. MANY VEHICLES AFFECTED, JEEP AWARE OF PROBLEM TSB#24-001-04, FAULTY ENGINEERING AND PARTS, WILL NOT BUY JEEP PRODUCT AGAIN. *TR
VISIBILITYJanuary 29, 2008
BLEND DOOR FAILURE. *CN
VISIBILITYJanuary 27, 2008
HVAC SYSTEM QUIT WORKING PROPERLY. NO HEAT,NO DEFROST. WINDOWS FOGGED/ICED UP SO THAT VISION WAS IMPAIRED AND SAFETY WAS DEFINITELY COMPROMISED(MINE AND OTHERS ON THE ROAD)HAD DEALER REPAIR BLEND DOOR UNITS(4 PARTS REQUIRED AND COMPLETE REMOVAL OF DASH)AT $1200. *TR
VISIBILITY,EQUIPMENTJanuary 22, 2008
DUAL SIDE HEATING AND AIR IS NOT WORKING PROPERLY ON MY 2001 JEEP GRAND CHEROKEE. PASSENGER SIDE IS ICE COLD CONSTANTLY, WHILE MY DRIVER'S SIDE IS WORKING PROPERLY FOR NOW, BUT FOR HOW MUCH LONGER? AFTER A LOT OF READING OF OTHER ARTICLES, THERE SHOULD MOST ABSOLUTELY BE A RECALL, ESPECIALLY IF I HAVE TO PAY THAT KIND OF MONEY TO GET IT FIXED, THEN I SHOULD BE REIMBURSED. *TR
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,ELECTRICAL SYSTEM,EQUIPMENTJanuary 21, 2008
NOTICED THAT THE HEAD LIGHTS WOULD AUTOMATICALLY COME ON WHILE THE CAR WAS IN PARK AND SHUT OFF (HEADLIGHT SWITCH ON AUTO) THE RADIO CONTROLS ON THE STEERING WHEEL WOULD WORK ONCE IN AWHILE THE SAME FOR THE CRUISE CONTROLS PLUS THE HORN DOES NOT WORK AT ALL KNOW DID WORK WHEN I BOUGHT IT IN APRIL 06. I NOTICED WHEN I PLAYED WITH THE TILT STEERING SOMETHING IS WOULD WORK SOME WOULDN'T. I BELIEVE THAT THIS MIGHT AFFECT THE AIRBAG FROM DEPLOYING IF IN A WRECK. *TR
VISIBILITYJanuary 20, 2008
2001 JEEP GRAND CHEROKEE POWER WINDOW FAILURE. THIS IS THE SECOND POWER WINDOW THAT HAS FAILED. THE DRIVER'S SIDE DOOR FAILED IN EARLY 2007 AND THE PASSENGER SIDE FAILED IN AUGUST OF 2007. *TR
VISIBILITYJanuary 15, 2008
MY BLEND DOOR IN MY V8 LIMITED IS BROKEN. NOT COVERED UNDER WARRANTY, AND MAKES DRIVING IN THE WINTER VERY COLD. ESTIMATE OF 876 TO FIX. *TR
VISIBILITYJanuary 8, 2008
THE VEHICLE DOES NOT BLOW HOT AIR OUT THE PASSENGER SIDE ONLY COLD. THE BLEND DOORS ARE BROKEN. HARD TO DEFROST A WINDSHIELD WITH NO HEAT, HARD TO SEE OUT THE WINDSHIELD. *TR
EQUIPMENTJanuary 5, 2008
HEATER/AC NOT WORKING ON OUR 2001 GRAND CHEROKEE LIMITED V8 BLEND DOORS/MOTORS ARE NOT WORKING. THROWING UP CODES 52,54,56. *CN
VISIBILITYJanuary 4, 2008
I GET NO HEAT COMING OUT OF THE VENTS, ONLY COLD AIR. IT WAS 10 DEGREES THIS MORNING AND I HAVE A 45 MINUTE DRIVE TO WORK WITH NO HEAT. COULD BE A SAFETY ISSUE IF I DIDN'T PARK IN A GARAGE. THERE WOULD BE NO WAY OF CLEARING THE WINDSHIELD OF ICE. WENT TO THE DEALER AND THEY TELL ME IT COULD BE AT A MINIMUM $1,200 TO FIX IT AND THEN THEY WON'T GUARANTEE IT WILL BE A PERMANANT FIX.*CN
ELECTRICAL SYSTEMJanuary 2, 2008
PASSENGER SIDE HEATER FAILURE.*CN
VISIBILITYDecember 27, 2007
MALFUNCTIONING AIR CONDITIONER BLENDED DIVERTERS. I HAVE THE 2001 LAREDO AND MY A/C DIRECTIONAL BLENDERS ARE MALFUNCTIONING. I HAVE THE MANUAL SYSTEM WHICH IS SUPPOSEDLY LESS COMPLICATED BUT IT SEEMS EVEN THE SIMPLE ONES MALFUNCTION. *TR I ONLY HAVE 65,000 MILES.
VISIBILITY,EQUIPMENT ADAPTIVE/MOBILITYDecember 23, 2007
A/C , HEATER DOES NOT FUNCTION PROPERLY, SPORADIC AIR FLOW. *TR
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING,VISIBILITY,LATCHES/LOCKS/LINKAGES,SEATSDecember 21, 2007
2001 JEEP GRAND CHEROKEE= MY VEHICLE SHOULD HAVE BEEN COVERED UNDER THE LEMON LAWS OF THE US. EQUIPMENT FAILURES: - WINDOW REGULATORS- REPLACED 2 - HEATED SEATS- BOTH SEATS HAVE THE WIRES BURNT IN TWO IN THEM; POSSIBLE FIRE HAZARD...NOT COVERED IN RECALL OF A LATER YEAR - BLEND DOORS BROKE- HAD TO REPLACE ALL THREE MOTORS AND DOORS - LEFT TURN SIGNAL DOES NOT FUNCTION CONSISTENTLY - DOOR LOCK SYSTEM IS FAILING: DRIVER'S DOOR HAS QUIT LOCKING; HAS TO BE DONE MANUALLY; BACK DOOR BEHIND THE DRIVER MAKES A SQUAWKING NOISE WHEN YOU LOCK THE DOORS, TAILGATE IS NOT LOCKING; ALARM WILL GO OFF IF YOU OPEN THE DOOR, BUT IT IS NOT LOCKED. _CONSTANT SMALL COOLANT LEAK. *TR
STEERINGDecember 19, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED AND COULD NOT BE TURNED. THE WHEEL FINALLY LOOSENED AFTER HE MOVED IT A COUPLE OF TIMES. HE ALSO HEARD A CLICKING SOUND COMING FROM THE STEERING COLUMN. THE VEHICLE HAS NOT BEEN INSPECTED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 70,466 AND FAILURE MILEAGE WAS 70,000.
STEERING,SERVICE BRAKES, HYDRAULIC,VISIBILITYDecember 17, 2007
2001 JEEP GRAND CHEROKEE WITH SEVERAL PROBLEMS. CONSUMER STATES THAT HE HAS HAD THE HEATER, POWER STEERING PUMP, BRAKE CALIPERS, AND ROTORS REPAIRED OR REPLACED. CONSUMER STATED ROTORS WERE REPLACED TWICE AFTER THE WARRANTY WAS UP. *KB
VISIBILITYDecember 16, 2007
THE BLEND DOOR FOR THE PASSENGER SIDE OF MY 2001 JEEP GRAND CHEROKEE LIMITED HAS SNAPPED IN 2 PIECES. THE JEEP HAS 56K MILES ON IT. IT IS PRACTICALLY NEW. I HAVE TRIED TO REPAIR THE DOOR ITSELF 2 TIMES NOW. PULLING THE ENTIRE DASH AFTER HAVING THE A/C SYSTEM DRAINED. THE REPLACEMENT DOORS ARE NOT AVAILABLE AT ANY OF THE 3 LOCAL DEALERSHIPS. THERE ARE NO OTHER REPLACEMENTS AVAILABLE. I CONTACTED JEEP AND WAS TOLD THAT THEY CHOOSE NOT TO HELP ME. THE BOOK HOURS FOR THIS JOB ARE LISTED AS 12 BOOK HOURS. I HAVE NOT FOUND ANYONE WITH THIS BODY STYLE OF JEEP THAT HAS NOT HAD THIS TROUBLE. WILL NO ONE HELP IN THIS MATTER??? THE VEHICLE CANNOT HEAT PROPERLY NOR DEFROST THE WINDOWS. THIS IS UNACCEPTABLE. *TR
FUEL SYSTEM, GASOLINE,VISIBILITYDecember 15, 2007
MY 2001 JEEP GRAND CHEROKEE WILL NOT PROVIDE HEAT ON THE PASSENGER SIDE, ONLY THE DRIVER'S SIDE. THE VEHICLE ALSO HAS SOME SORT OF ELECTRICAL SHORT AND THE ENTIRE SYSTEM, INCLUDING THE RADIO WILL RESET AND START. IN ADDITION THE FUEL SYSTEM IS RELUCTANT TO PUMP FUEL TO THE ENGINE ON A COLD START. THE DEALERSHIPS ADVISED ME THAT THE CAR IS NOT BUILT TO LAST FOREVER AND THE FUEL ISSUE AND HEATING ISSUE WAS TYPICAL. THE EXPENSE HOWEVER WOULD BE EXTREME FOR THE HEATING AND FUEL ISSUES TO BE $800 TO $1200 FOR EACH REPAIR. *TR
VISIBILITYDecember 14, 2007
THIS IS A SEVER PROBLEM WITH MY 2001 JEEP GRAND CHEROKEE LIMITED. THE BLEND DOOR SEEMS TO BE MALFUNCTIONING AND IF THE WINDOW BEGINS TO FOG AND I TURN THE DEFROST ON IT SHOOTS OUT COLD AND MAKES THE FRONT WINDSHIELD FOG EVEN WORSE. *TR
VISIBILITYDecember 12, 2007
BOTH THE DRIVER AND PASSENGER SIDE FRONT WINDOWS WENT OUT WITHIN ABOUT 6 MONTHS OF EACH. BROKEN PLASTIC PIECE EACH TIME. ALMOST $400 TO REPAIR EACH. *TR
VISIBILITYDecember 10, 2007
FOR SEVERAL MONTHS I HAVE BEEN UNABLE TO DEFROST WINDOWS DUE TO THE COMMON BLEND DOOR PROBLEM WITH 99-04 JEEP GRAND CHEROKEES. I HAVE GONE TO SEVERAL DEALERSHIPS TO HAVE AN ESTIMATE AND HAVE BEEN QUOTE OVER 1000.00 ON ALL OCCASIONS. ALTHOUGH I AM WITHOUT HEAT THAT IS NOT MY CONCERN. IT IS THE SAFETY CONCERN OF NOT HAVING THE ABILITY TO DEFROST WINDOWS DURING EXTREMELY COLD TEMPERATURES. I FEEL THAT THIS IS HUGE SAFETY CONCERN FOR CUSTOMERS LIVING IN COLD AREAS ON THE US. THIS IS A PROBLEM THAT JEEP IS AWARE OF AND HAPPENS ON WAY TOO MANY VEHICLES TO GO UNADDRESSED. JEEP SHOULD AT LEAST BE FORCED TO COVER SOME OF THE COST FOR THIS COSTLY DEFECT. PLEASE ENSURE THAT SOMETHING IS DONE ABOUT THIS. *TR
VISIBILITYDecember 9, 2007
ELECTRIC WINDOWS KEEP BREAKING- 4 TIMES NOW IN SAME VEHICLE- ONE WINDOW MECHANISM HAS BEEN REPLACED TWICE NOW. FIRST TIME IT MALFUNCTIONED, THE WINDOW AUTOMATICALLY ROLLED ALL THE WAY UP, THEN MADE LOUD CLUNK SOUND AND WINDOW DROPPED DOWN INTO THE DOOR. THIS IS A SAFETY ISSUE AS SOMEONE'S ARM COULD GET STUCK WITH THE WINDOW ROLLING UP ON ITS OWN AS WELL AS HAVING BACK WINDOWS FALL ALL THE WAY DOWN WHEN MY YOUNG DAUGHTER IS IN THE REAR SEAT. *TR
VISIBILITYDecember 9, 2007
PLEASE ACCEPT THIS EMAIL AS A REQUEST FOR HELP WITH A COMMON PROBLEM CONCERNING JEEP GRAND CHEROKEE OWNERS AND PROBLEMS HAVING TO DO WITH ?BLEND DOORS? IN THE HVAC SYSTEM. MY VEHICLE, WHICH MY WIFE DRIVES, HEATS ON THE DRIVER'S SIDE, BUT BLOWS COLD AIR ON THE PASSENGER SIDE. IT OCCURRED ALL AT ONCE. IT IS ALSO A REAL SAFETY HAZARD AS IT CREATES AN ICING HAZARD ON THE WINDSHIELD. THE COST OF REPAIR THROUGH A DEALERSHIP APPEARS TO RANGE FROM $900 TO $1500. I HAVE SENT AN EMAIL THROUGH THE JEEP.COM WEBSITE JUST BEFORE TYPING THIS TO YOU. I ALSO BELIEVE THAT THE APPARENT INACTION OF THE MANUFACTURER TO ADDRESS THIS ISSUE IN A FAVORABLE MANNER IS RECKLESS ENDANGERMENT OF THE GENERAL PUBLIC. SINCE THEY ARE NOT ADDRESSING IT MANY ARE SEEKING LESS EXPENSIVE REMEDIES AND SHORT-CUT FIXES, OR ATTEMPTING TO DO THE REPAIR ON THEIR OWN. I CAN SEE WHERE THIS COULD THEN FLOOD THE USED CAR MARKET WITH FAULTY AND SHODDY REPAIRS. I HAVE TO QUESTION WHETHER OR NOT IT IS COST EFFECTIVE TO KEEP THE VEHICLE AFTER IT IS REPAIRED. THERE ARE EVEN NUMEROUS POSTS THAT INDICATE THE DEALERSHIPS ARE NOT FIXING THE CORRECT PROBLEMS WITH ADDED EXPENSE TO CUSTOMERS. AND STILL OTHERS THAT INDICATE THAT THE DEALERS DO NOT WANT TO SPEND THE TIME TO DO THE REPAIRS DUE TO THE DIFFICULTY AND TIME CONSUMED, AND THE VERY REAL POSSIBILITY THAT THIS REPAIR WILL SPARK OTHER PROBLEMS. THERE ARE SOME WHO NOTE THAT TAKING THE DASH OUT AND REINSTALLING IT CAUSES ALL KINDS OF PROBLEMS WITH MALFUNCTIONING CONTROLS. AGAIN, IT?S A REAL SAFETY PROBLEM IN NORTHERN AREAS OF THE COUNTRY. AND MANY PEOPLE IN THESE AREAS LOOK FOR 4 WHEEL DRIVE VEHICLES AS A SAFETY FACTOR FOR DRIVING IN JUST THOSE CONDITIONS WHEN HEAT IS NEEDED IN ORDER TO SEE CLEARLY. IT CERTAINLY RAISES THE QUESTION OF WHETHER THERE HAVE BEEN ACCIDENTS AND INJURY FROM THIS KIND OF ISSUE. I HAVE NOT YET DECIDED HOW TO EFFECTUATE THE REPAIRS TO MY 2001 JEEP GRAND CHEROKEE LIMITED. *TR
VISIBILITYDecember 5, 2007
HEATER BLEND DOOR INOPERATIVE A COMMON DEFECT IN THIS MODEL. HEAT ON DRIVERS NONE ON PASSENGERS STILL NOT CORRECTED. I REFUSE TO PAY $1300. REPAIR BILL ON WHAT IS JEEPS DEFECT. *TR
VISIBILITYDecember 4, 2007
DRIVING TO SCHOOL ONE DAY AND HEAT STOPPED WORKING ON DRIVER SIDE. STARTED TO BLOW COLD AIR INSTEAD. THE CONSEQUENCES ARE THAT IT IS REALLY COLD WHEN DRIVING IN THE WINTER. I AM A COLLEGE STUDENT AND DON'T HAVE THE MONEY TO FIX THE MID-CASE BLEND ASSEMBLY AND THE AIR RECIRCULATION ASSEMBLY. REPAIR SHOP COST IS $900.00. *TR
VISIBILITYDecember 4, 2007
THE 1999-2004 GRAND CHEROKEE IS BUILT WITH BLEND DOORS TO CONTROL THE HEATER AND AC FUNCTION. THE DOORS ARE CONTROLLED BY A STEPPER MOTOR THAT SEEKS AN OPEN AND CLOSE SETTING EVERY 20 TIMES THE JEEP IS STARTED. THE END POINTS FOR OPEN OR CLOSED ARE SET BY A PLASTIC PIN THAT IS PART OF THE PLASTIC DOOR ASSEMBLY. WHEN THIS PIN BREAKS, THE STOP POINTS BECOME THE OPEN AND CLOSED POSITION OF THE DOOR. EVENTUALLY, THE DOORS WILL BREAK(SEE PICTURE). THE MOST COMMON FAIL MODE IS FOR THE BROKEN DOOR TO FALL TO THE BOTTOM OF THE BOX, BLOCKING THE HEATER CORE NO HEAT. ALSO, IN THIS POSITION, THE DOOR DOES NOT DO AN EFFICIENT JOB OF BLOCKING THE HEAT INPUT, AND THE AC EFFICIENCY SUFFERS. THE DOOR CAN ALSO HANG IN A POSITION WHERE IT CLOSES NEITHER THE HEATER CORE NOR AC CONDENSER INLETS. WHEN THIS HAPPENS, YOU HAVE A CONSTANT MIXTURE OF HEAT AND AC?TOO COLD IN THE WINTER AND TOO HOT IN THE SUMMER. - THE FACTORY SOLUTION IS TO REPLACE THE DOORS AND HOUSING WITH AN UPGRADED PART THAT HAS A STRONGER PLASTIC PIN TO WITHSTAND THE CONSTANT OPENING AND CLOSING WHEN THE STEPPER SEEKS ITS BEGINNING POSITION. THE REPAIR ENTAILS REMOVING THE DASH PANEL, STEERING WHEEL, ALL VACUUM AND WIRING HARNESSES, DRAINING THE COOLANT, EVACUATING THE AC SYSTEM, AND FINALLY REMOVING AND REPAIRING THE HEATER BOX. QUOTES WILL RANGE FROM $1200 TO $2200 FOR THE REPAIR...IF YOU CAN FIND SOMEONE WILLING TO SPEND TWO DAYS DISASSEMBLING THE CAR. IT'S NOT DIFFICULT, JUST DETAILED, AND EVACUATING AND REFILLING THE AC REFRIGERANT REQUIRES EPA CERTIFICATION. DEALERS DON'T LIKE TO DO THIS BECAUSE IT TIES UP A TECHNICIAN FOR AN EXTENDED PERIOD OF TIME AND THE CHANCES OF MISSING A WIRE OR MESSING UP THE RE-ASSEMBLY IS HIGH. THIS IS A DESIGN FLAW! THEY ARE AWARE OF THE PROBLEM AND NO LONGER USE THE SAME PARTS WHEN THEY FIX IT. THE CONSUMER SHOULD NOT BE RESPONSIBLE FOR THE OUTRAGEOUS COST OF COVERING THEIR MISTAKE. *TR
VISIBILITYDecember 2, 2007
HVAC, A/C, DEFROST, HEAT NOT FUNCTIONING. BLEND DOORS, RECIRCULATION DOORS FAILURE AT 60,421 MI. DEALER REPAIRED AND THEN FAILED AGAIN AT 72,170 MI. POTENTIAL SAFETY HAZARD IN NORTHERN CLIMATES. WINDSHIELD CANNOT BE CLEARED OF SNOW & ICE WHILE DRIVING. *TR
EQUIPMENTDecember 1, 2007
AIR CONDITIONER WILL NOT STOP WORKING ON PASSENGER SIDE. HEAT ONLY WORKS ON DRIVER SIDE. TWO MECHANICS HAVE SAID THE A/C BLEND DOOR IS NOT WORKING AND ESTIMATES HAVE RANGED FROM $500. TO $800. FOR REPAIRS. MY HUSBANDS 2002 JEEP GRAND CHEROKEE BEGAN HAVING THE EXACT SAME PROBLEM A MONTH BEFORE MINE DID. THIS SHOULD BE A RECALL. *TR
SEAT BELTSNovember 29, 2007
SAFETY BELT RETRACTORS DO NOT FUNCTION CONSISTENTLY, BELTS HANG IN DOOR OPENING AND BECOME CAUGHT IN THE LATCH/STRIKE ASSEMBLY WHEN THE DOORS ARE CLOSED. THIS CAUSES DAMAGE TO THE BELT, REQUIRING REPLACEMENT. I HAVE OWNED SEVERAL CHRYSLER PRODUCTS (DODGE DART, PLYMOUTH RELIANT, 2 CHEROKEES AND OTHER) AND ALL HAVE EXHIBITED THIS PROBLEM. *TR
SERVICE BRAKES, HYDRAULICNovember 29, 2007
DRIVING DOWN MAIN STREET AND IT WAS DRY ROAD CONDITIONS AND WENT TO APPLY BRAKES AND PEDAL WOULD NOT ENGAGE AT TIME. HAD IN PAST PULSING PEDAL, BUT NO BRAKES AT ALL THIS TIME RESULTING IN A REAREND COLLISION WITH THE CAR THAT HAD STOPPED IN FRONT OF ME. *TR
VISIBILITYNovember 28, 2007
NO HEAT ON DRIVERS SIDE. PASSENGER SIDE MARGINALLY BLOWS AIR. THIS IS A RECURRING PROBLEM WITH THIS VEHICLE--ALL YEARS! JEEP MUST BE FULLY AWARE OF IT SINCE THERE ARE SO MANY COMPLAINTS AND THEY HAVE A "FIX", BUT AT A HIGH COST TO THE CONSUMER. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN. *TR
VISIBILITYNovember 25, 2007
HEATER DOES NOT WORK PROPERLY. *TR
VISIBILITYNovember 23, 2007
A COMPONENT KNOWN AS THE HEATER SYSTEM "BLEND DOORS" FAILED ON MY WIFE'S 2001 JEEP GRAND CHEROKEE LIMITED, PURCHASED USED IN APRIL, 2005. THIS FAILURE CAUSES A SITUATION WHERE NO HEATED AIR IS AVAILABLE TO DEFROST/DEMIST THE VEHICLE'S WINDOWS, THUS POTENTIALLY CAUSING LOSS OF VISIBILITY AND A POTENTIALLY SERIOUS ACCIDENT. THIS PROBLEM IS APPARENTLY CAUSED BY A DESIGN FLAW IN THE GRAND CHEROKEES HEATER SYSTEM FROM 1999-ON. THIS IS SO COMMON ON THESE VEHICLES THAT THERE IS EVEN AN AFTERMARKET FIX KIT AVAILABLE (VS. THE $1,200 I WAS QUOTED BY OUR LOCAL JEEP DEALER TO FIX THE PROBLEM). THIS IS CLEARLY MUCH MORE THAN AN OCCUPANT COMFORT ISSUE AND, IN MY OPINION, SHOULD HAVE BEEN TREATED BY THE MANUFACTURER AS A SAFETY RECALL DUE TO THE DANGER TO THOSE BOTH IN THE VEHICLE AND OTHERWISE. WHAT WE DID NOT REALIZE IS THAT THIS IS A PROBLEM THAT HAD BEEN GRADUALLY HAPPENING VIRTUALLY SINCE WE BOUGHT THE VEHICLE UNTIL IT EVENTUALLY REACHED THE POINT WHERE THE SYSTEM COMPLETELY FAILED. *TR
VISIBILITYNovember 22, 2007
DESCRIPTION : I OWN A 2001 JEEP GRAND CHEROKEE LIMITED WITH 100,000 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR
VISIBILITY,EQUIPMENTNovember 20, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTS TO ACTIVATE THE HEATER IN COLD WEATHER, IT DOES NOT FUNCTION PROPERLY. SHE ALSO CANNOT DEFROST THE WINDSHIELD WHILE DRIVING AT ANY SPEED. THE MECHANIC STATED THAT THE BLEND AIR DOOR CAUSED THE FAILURE, WHICH IS COMMON FOR THE GRAND CHEROKEE WHEN IT REACHES 50,000 MILES OR GREATER. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
VISIBILITYNovember 16, 2007
MY PASSENGER SIDE AIR VENTS SUDDENLY STARTED BLOWING COLD AIR IN 2005. WHEN I TOOK IT TO THE SHOP I WAS TOLD IT WAS THE BLEND DOOR WHICH WOULD REQUIRE REMOVING THE WHOLE DASH AND COST APPROXIMATELY $800. I ASKED IF THERE WAS A RECALL ON THIS PROBLEM SINCE IT APPEARED TO BE A MANUFACTURER'S DEFECTIVE PROBLEM. I WAS TOLD THERE WAS NO RECALL, BUT THAT MADE NO SENSE TO ME. I DID SOME RESEARCH AND FOUND THAT I AM NOT ALONE IN THE PROBLEM. SOMETHING SHOULD BE DONE ABOUT THIS BECAUSE MANY PEOPLE CAN'T AFFORD SUCH A COSTLY MANUFACTURER'S DEFECT REPAIR. *TR
VISIBILITYNovember 15, 2007
NO EVENTS LEAD TO THIS. BOTH FRONT SEAT HEATERS STOPPED WORKING. VERY PRONE ON JEEPS. MORE RECENTLY, BLEND DOORS, HEAT/AIR CONTROLS STOPPED WORKING. HALF HOT AND HALF COLD. VERY PRONE TO GRAND CHEROKEE. FAULTY DESIGN. *TR
VISIBILITYNovember 12, 2007
HEAT NEVER WORKED ON PASSENGER SIDE OF VEHICLE. NOW TOLD $1500 TO FIX. LIVING IN WARM CLIMATE ALLOWS FOR NOT FIXING. FINDING THAT MANY PEOPLE EXPERIENCING SAME PROBLEM WITH THIS SAME VEHICLE. 2001 JEEP GRAND CHEROKEE W/DUAL CLIMATE CONTROL. *TR
ENGINE AND ENGINE COOLINGNovember 9, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE PLASTIC FAN BLADE ASSEMBLY NEARLY SEPARATED. THE FAILURE CAUSED THE VEHICLE TO OVERHEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE IT REPAIRED AND WAS INFORMED OF A RECALL AS WELL AS THE REPAIR PRICE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH IT WAS EXPERIENCING THE SAME FAILURE AS THE 2000-2002 MODELS. THE VEHICLE IS CURRENTLY PARKED AT HER RESIDENCE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 75,300.
VISIBILITYNovember 4, 2007
HEATER ON MY 2001 JEEP CHEROKEE HAS GONE OUT. APPARENTLY IT IS A COMMON PROBLEM AND EXPENSIVE TO HAVE REPAIR. THE MOTORS THAT CONTROL THE DOORS STRIP OUT & WILL NOT MOVE. I HAVE HEARD IT IS AROUND 1500 DOLLARS TO HAVE REPAIRED AT THE DEALERSHIP. I FEEL THAT THERE SHOULD BE A RECALL TO HAVE THIS ISSUE RESOLVED. *JB
VISIBILITYOctober 30, 2007
MY HEAT ONLY COMES ROM ONE SIDE OF MY 2001 JEEP GRAND. *TR
VISIBILITYOctober 26, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WINDOW ROLLED DOWN WITHOUT WARNING. SHE WAS UNABLE TO ROLL IT UP USING THE ELECTRONIC CONTROL. THE DEALER STATED THAT THE ELECTRIC MOTOR FAILED. APPROXIMATELY ONE YEAR LATER, THE SAME FAILURE OCCURRED ON THE FRONT PASSENGER SIDE WINDOW. AS OF OCTOBER 26, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 80,000. UPDATED 12/12/07
VISIBILITYOctober 26, 2007
A/C BLEND DOOR FAILURE ON 2001 JEEP GRAND CHEROKEE LIMITED. $1300 TO FIX. *TR
VISIBILITYOctober 25, 2007
HVAC SYSTEM'S BLEND DOOR ACTUATOR FOR PASSENGER SIDE CLIMATE CONTROL HAS FAILED. REPAIR COST IS WELL OVER $1000 AND CANNOT BE FIXED BY CONSUMER. MANY THOUSAND CUSTOMERS REPORTED PROBLEMS WITH THIS EXACT SYSTEM. *TR
EXTERIOR LIGHTINGOctober 23, 2007
2001 JEEP GRAND CHEROKEE LAREDO THE BRAKE LIGHTS WILL NOT COME ON WHEN THE LIGHTS ARE ON. I HAVE READ MANY PROBLEMS WITH THIS ON BOTH THE 2000 AND THE 2001 MODELS. WE CHECKED TO MAKE SURE THE BRAKE LIGHTS WERE WORKING IN THE DAYTIME, AND THEY WERE, BUT WE TURNED THE LIGHTS ON, AND THEY WOULD NOT. MY WIFE WAS COMING HOME THE OTHER NIGHT, AND HER FRIEND WAS BEHIND HER, AND WHEN SHE APPLIED THE BRAKES, HER FRIEND NO LONGER COULD SEE THE TAIL LIGHTS, AND BY THE TIME SHE REALIZED WHAT HAD HAPPENED, SHE HAD TO SLAM ON BRAKES TO AVOID SLAMMING INTO HER. THERE NEEDS TO BE A RECALL ON THIS, AS I PERSONALLY SAW OVER 1000 COMPLAINTS ON THIS SAME PROBLEM. *JB
VISIBILITYOctober 22, 2007
INCIDENT: DEFOG & HEAT DOES NOT WORK; HAD TO DRIVE 25 MILES WITH WINDSHIELD WIPERS ON CONSTANTLY IN ORDER TO CLEAR WINDSHIELD, STILL DID NOT DO WELL EVEN WITH NEWER WIPERS... 1) I WOKE UP, STARTED UP JEEP GRAND CHEROKEE IN ORDER TO DEFOG WINDSHIELD SINCE IT GOT COOLER OVERNIGHT LEAVING FOG ON WINDSHIELD. 2) DEFOG WOULD NOT WORK, EVEN THOUGH THE VEHICLE HAD WARMED UP SUFFICIENTLY AND TEMP GAUGE INDICATED SUCH AS WELL. 3) HAD TO TAKE TO DEALER SINCE REGULAR MECHANIC COULD NOT PERFORM SERVICE; REPLACED ACTUATOR, BLEND DOOR AND OTHER PARTS. (UNK IF REPLACED PARTS ARE AVAILABLE SINCE DEALER PERFORMED SERVICE REPAIR. *JB
VISIBILITYOctober 14, 2007
I TURNED ON MY HEAT ONE DAY AND IT WAS ONLY COLD AIR. TOOK IT TO JEEP THEY SAID IT WAS A BLEND DOOR AND A COMMON PROBLEM. *JB
VISIBILITYOctober 5, 2007
DASH CREEKS AFTER VEHICLE IS TURNED OFF. BOTH PASSENGER AND DRIVER SIDE VENTS BLOW COLD AIR REGARDLESS SET CLIMATE CONTROL TEMPERATURE OR IF A/C IS ON OR NOT. DEFROSTER VENTS BLOW ONLY COLD AIR. *JB
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,EXTERIOR LIGHTINGOctober 1, 2007
I OWN A 2000 JEEP GRAND CHEROKEE THAT HAS 2 POTENTIALLY DANGEROUS ISSUES WITH IT. DUE TO A MANUFACTURERS DESIGN FLAW, THE BRAKE LIGHTS MALFUNCTION ON A REGULAR BASIS. THE LIGHT SHORTS ITSELF OUT WHEN THE HEADLIGHTS ARE TURNED ON LEAVING ME WITH NO BRAKES AT NIGHT. IN ADDITION, THE DOOR LOCK ACTUATOR IN MY REAR PASSENGER DOOR HAS BROKEN. SINCE JEEP SAW FIT TO ONLY PROVIDE A KEY ON THE DRIVERS DOOR, THIS REAR DOOR NEITHER LOCKS NOR UNLOCKS WHICH WOULD RESULT IN A POTENTIALLY LIFETHREATENING SITUATION IF I WERE INVOLVED IN A WRECK AND WAS UNABLE TO EXIT THE VEHICLE FROM THIS DOOR. MY COOLING FAN BROKE, I REPLACED WITH A NON-OEM MODEL WHICH CHEWED A HOLE IN MY RADIATOR AFTER 100 MILES. REPLACED RADIATOR AND FAN. RADIATOR BROKE AFTER A YEAR, RE-REPLACED. AFTER SEARCHING ONLINE I FOUND THAT THESE ARE FAIRLY COMMON PROBLEMS AND NOT THE RESULT OF SOME ACTION ON MY PART. *TR
VISIBILITYOctober 1, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER VENTILATION BLEND DOOR FAILURE. *JB
VISIBILITYSeptember 30, 2007
DEFROSTER IN JEEP GRAND CHEROKEE LIMITED WILL NOT DEFROST PASSENGER SIDE WINDOW. THIS IS A KNOW DEFECT IN THIS MODEL JEEP AND OF COURSE NOT COVERED BY LIMITED WARRANTY. SO NOW MY WIFE CAN ONLY DRIVE THE CAR DURING THE SUMMER MONTHS. *JB
VISIBILITYSeptember 27, 2007
01 JEEP GRAND CHEROKEE LIMITED V8 W/ CLIMATE CONTROL. BLENDDOORS OR RELATED COMPONENTS FAILED. DRIVERS SIDE VENTS BLOW HOT AIR, BUT PASSENGER SIDE BLOWS COLD AIR WHEN HEATER IS ON. PRIOR TO THIS, I HAD HEARD WHAT SOUNDED LIKE PLASTIC SHATTERING ONE MORNING AND EVERY TIME THE VEHICLE IS SHUT OFF, THE DASH CREEKS FOR SEVERAL MINUTES. *TR
FUEL SYSTEM, GASOLINESeptember 26, 2007
FUEL PUMP FAILURES, FIRST ONE FAILED AT 35,000 MILES, THE SECOND AT 42,000 MILES, AND NOW THE THIRD AT 71,000 MILES. TOWING CHARGES, RENTAL CARS ETC. CHRYSLER CUSTOMER SERVICE WOULD ONLY QUOTE THE WARRANTY WAS EXPIRED-12,000MILES/OR 12 MONTHS. THIS TIME MY COST IS $724.00 FOR A NEW PUMP, $200.00 FOR RENTAL,AND $68.00 FOR TOWING. THREE FUEL PUMPS IN 71,000 MILES IS RIDICULOUS AND FRUSTRATING. NO MORE CHRYSLER PRODUCTS FOR ME. *JB
VISIBILITYSeptember 24, 2007
THE REGULATOR ON THE DRIVERS SIDE WINDOW FAILED AND THE WINDOW DROPPED. IT WOULD NOT STAY UP ON IT'S OWN. I TOOK IT TO MY MECHANIC (NOT A CHRYSLER DEALER). WHO DISCOVERED IT WAS THE REGULATOR AND REPLACED IT FOR $275. LESS THAN A WEEK LATER ON SAT. 9/15/07. THE SAME EXACT THING HAPPENED TO THE PASSENGER WINDOW. I CONTACTED CHRYSLER FEELING THERE MUST BE A DEFECT FOR BOTH TO GO WITHIN A WEEK OF EACH OTHER. I WAS TOLD THERE IS NO RECALL AND THEY WOULD NOT ASSIST ME WITH THE DRIVERS WINDOW AS I DID NOT GO TO A CHRYSLER DEALER. THEY TOLD ME, FOR THE PASSENGER WINDOW, TO GO TO A DEALER, GET A DIAGNOSTIC DONE (AT MY OWN EXPENSE). SUBMIT THAT TO THEM AND THEY WOULD MAKE A DETERMINATION IF THEY WOULD ASSIST IN MY REPAIRS. THEY ALSO SAID IF THEY DID DECIDE TO ASSIST, THERE WOULD BE A $100 DEDUCTIBLE. SO BY THE TIME I PAY FOR THE DIAGNOSTIC, THE DEDUCTIBLE AND HAVE TO ARRANGE TO GET THE CAR TO THE DEALER TWICE, IF THEY DO DECIDE TO ASSIST ME. IT'S RIDICULOUS. THERE ARE LITERALLY THOUSANDS OF POSTS ON LINE FROM PEOPLE WHO HAVE THE SAME EXACT EXPERIENCE. ONE POOR MAN'S DOG JUMPED OUT THE WINDOW WHEN IT FELL AND WAS BADLY INJURED. I CAN'T BELIEVE CHRYSLER IS ALLOWED TO GET AWAY WITH THIS AT THE CONSUMER'S EXPENSE. THIS HAS BEEN GOING ON WITH THESE REGULATORS FOR YEARS. THEY NEED TO BE HELD ACCOUNTABLE. *JB
STRUCTURESeptember 19, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO LIFT THE WINDOW PORTION OF THE LIFT GATE, THE WINDOW SLAMMED DOWN ON THE CONTACT'S HEAD. SHE LIFTED UP THE WINDOW A SECOND TIME AND IT SLAMMED DOWN ON HER HEAD AGAIN. SHE NOTICED THAT THE TWO WINDOW HINGES WERE EXTREMELY LOOSE. THE DEALER WAS NOTIFIED AND WOULD NOT WAIVE THE CONTACT'S DEDUCTIBLE. THE CURRENT AND FAILURE MILEAGES WERE 65,407.
SERVICE BRAKES, HYDRAULICSeptember 17, 2007
AS I DROVE ON LOCAL ROADS, I NOTICED THE BRAKE PEDAL SANK LOWER AND LOWER WITH EACH STOP. THE BRAKE LIGHT CAME. I MADE IT TO THE REPAIR SHOP, WHERE THE MECHANIC FOUND TWO METAL BRAKE LINES HAD RUPTURED DUE TO CORROSION, RESULTING IN LOSS OF BRAKE FLUID. ALSO, HE NOTED THE METAL FUEL RAIL HAD RUPTURED DUE TO CORROSION. ALL THREE ARE BEING REPLACED. THIS VEHICLE, WHICH WAS PURCHASED NEW, IS NOT DRIVEN ON THE BEACH OR ALONG THE OCEAN SHORELINE. IT IS DRIVEN ONLY ON SURFACE STREETS AND HAS NEVER BEEN SUBMERGED IN A FLOOD. IT HAS NEVER BEEN IN AN ACCIDENT. IT IS WELL-MAINTAINED, WITH OIL CHANGES EVERY 3,000 MILES, AND REGULAR TUNE-UPS AND FILTER CHANGES. IT IS KEPT WASHED AND WAXED. I FIND IT UNNERVING THAT TWO CRUCIAL SYSTEMS SUFFERED CATASTROPHIC FAILURE IN JUST 5 AND HALF YEARS, LEAVING THE VEHICLE VULNERABLE TO ACCIDENT OR FIRE. I DON'T KNOW IF THIS IS DUE TO A LACK OF CORROSION PROTECTION OR JUST AN INFERIOR METAL, BUT I CAN TELL YOU THAT IN 32 YEARS OF VEHICLE OWNERSHIP, I HAVE NEVER ENCOUNTERED SUCH SAFETY FAILURES. *TR
ELECTRICAL SYSTEMSeptember 14, 2007
INSTRUMENT CLUSTER FAILS WHICH IN TURN DEACTIVATES AIR BAGS. *JB
VEHICLE SPEED CONTROLSeptember 12, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT PLACED THE VEHICLE IN REVERSE, RELEASED THE PARKING BRAKE, AND THE VEHICLE ACCELERATED TO 60 MPH IN REVERSE. THE VEHICLE CRASHED INTO A GUARD RAIL, STRUCK THE WALL OF A GARAGE, AND STOPPED AFTER CRASHING INTO AN ORNAMENTAL STONE. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. ALLSTATE INSURANCE HAS PHOTOS. THE CURRENT AND FAILURE MILEAGES WERE 63,000. *UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR
ENGINE AND ENGINE COOLINGSeptember 11, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE THE ENGINE WAS RUNNING, THE FAN BLADE SEPARATED AND CAUSED THE ENGINE COOLING SYSTEM TO FAIL. THE VEHICLE THEN BEGAN TO OVERHEAT. THE FAN WAS FIRST REPLACED IN JUNE OF 2006. NHTSA CAMPAIGN ID NUMBER 06E011000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) WAS RECEIVED IN JUNE OF 2007. CHRYSLER STATED THAT THEY WOULD REPLACE THE FAN UNDER THE RECALL AND THE CONTACT WOULD BE RESPONSIBLE FOR ANY ADDITIONAL ENGINE DAMAGE. THE VEHICLE WILL BE TOWED TO THE DEALER. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 90,000.
STEERINGSeptember 5, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL MADE A CLUNKING NOISE WHENEVER HE ATTEMPTED TO TURN THE WHEEL. HE TOOK THE VEHICLE TO THE JEEP DEALER AND WAS INFORMED OF NHTSA CAMPAIGN ID NUMBER 01V007000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). THE DEALER AND MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH HE IS EXPERIENCING THE SAME FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 52,000.
VISIBILITYSeptember 2, 2007
WAS DRIVING IN A DOWN POUR AND THERE WAS A VERY LOUD BANG ON THE PASSENGER DOOR AND THE WINDOW SLID DOWN, THIS IS A COMMON PROBLEM WITH JEEP I'M TOLD AND THIS IS THE SECOND TIME FOR ME...................HELP!!!!*JB
VISIBILITYAugust 30, 2007
I HAVE 2001 JEEP GRAND CHEROKEE WITH ELECTRONIC DUAL CLIMATE CONTROLS WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. SHOULD YOU OPT TO DO THIS REPAIR YOURSELF, THE ENTIRE DASHBOARD WILL NEED TO BE REMOVED, QUITE THE ARDUOUS PROCESS, AND PARTS ARE APPROXIMATELY >$300.
UNKNOWN OR OTHERAugust 29, 2007
WINDOW REGULATOR ON BOTH DRIVERS SIDE AND PASSENGER SIDE DOORS HAVE FAILED. MY JEEP HAS 40,000 MILES ON IT, IT IS A 2001 GRAND CHEROKEE LIMITED.
VISIBILITYAugust 28, 2007
1) EVENTS LEADING UP TO FAILURE: I PUSHED A BUTTON TO ROLL UP THE WINDOW. 2) FAILURE: THE WINDOW 'POPPED' THEN FELL INTO THE DOOR. 3) WHAT WAS DONE TO CORRECT THE FAILURE: I WENT TO A 5-STAR CERTIFIED JEEP DEALER AND WAS QUOTED $300 FOR REPAIRS BOTH TIMES. THIS HAS HAPPENED ON TWO OCCASIONS; ONCE SEPT. 2006 (DRIVER DOOR) AND THE OTHER JUST TWO DAYS AGO - AUG. 2007 (PASSENGER FRONT RIGHT DOOR). AFTER THOROUGH RESEARCH ON THE INTERNET AND DISCUSSION WITH THE DEALER, THIS IS A "COMMON PROBLEM WITH THAT VEHICLE." YET THE DEALER DOESN'T EVEN KEEP THE PART IN STOCK SO SHIPPING FEES ARE INCORPORATED. HAVING A WINDOW WHICH WILL NOT ROLL UP NOT ONLY PUTS PERSONAL PROPERTY AT RISK OF THEFT, BUT ALSO DAMAGE DUE TO RAIN, WIND, SNOW ETC. THE MOST RECENT OCCURRENCE HAPPENED DURING A RAINSTORM ON THE INTERSTATE. THIS NEEDS TO BE ADDRESSED. *JB
VISIBILITYAugust 26, 2007
2001 JEEP GRAND CHEROKEE. NO HEAT ON THE PASSENGERS SIDE IN THE WINTER, AC DOESN'T WORK CORRECTLY ACCORDING TO THE DIAL SETTINGS. DEFROST AND DEFOGGER DOESN'T WORK AS SHOULD. HAVE TO HAVE THE DRIVERS SIDE WINDOW OPEN SOME TO BE ABLE TO SEE AND KEEP THE WINDSHIELD CLEAR. WINDSHIELD FOGGED UP TOO QUICKLY ONCE LAST WINTER AND I PUT THE VEHICLE IN A DITCH AT 5AM IN THE MIDDLE OF WINTER. GOT A SMALL CUT OVER THE RIGHT EYE. MY UNDERSTANDING I WILL HAVE TO GET THE AC/HEAT BLEND DOORS AND ACTUATORS REPLACED IN THE UNIT WHICH REQUIRES THE DASH TO BE REMOVED AND COST IS OVER 1000 US DOLLARS. THE PARTS ARE INFERIOR AND MADE OF PLASTIC AND AS I CAN SEE BY THE NUMBER OF COMPLAINTS ON THE INTERNET THERE ARE MANY, MANY FAILURES. I HAVE NOT HAD THE REPAIR DONE BECAUSE IT'S JUST TOO EXPENSIVE. *TR
VISIBILITYAugust 26, 2007
THE WINDOW REGULATOR BROKE ON THE DRIVER'S SIDE. THE PART THAT BROKE WAS ON THE REGULATOR AND A CABLE CONNECTS TO IT. THE PART WAS MADE FROM PLASTIC AND WAS NOT STRONG ENOUGH TO HANDLE THE WEIGHT OF THE WINDOW AND IT BROKE. I AM THE ORIGINAL OWNER AND ALWAYS TOOK GREAT CARE OF MY JEEP. THE DEALER WANTS $270 FOR A NEW ONE (NOT INCLUDING LABOR) AND THIS IS VERY DISAPPOINTING AS NOTHING OUT OF THE ORDINARY WAS DONE TO CAUSE THIS PIECE OF PLASTIC TO BREAK. *TR
VISIBILITYAugust 21, 2007
PASSENGER SIDE OF JEEP GRAND CHEROKEE BLOWS COLD ONLY COLD AIR. MUST BE A POPULAR PROBLEM. REPAIR COST EXCEED $1200 AND A RESPECTABLE DEALER OR REPAIR SHOP. *TR UPDATED 09/10/*07 *TR
VISIBILITYAugust 13, 2007
I HAVE HAD TO REPLACE ALL FOUR WINDOW REGULATORS OVER A PERIOD OF TIME FROM APRIL 2005-AUGUST 2007. I WILL BE DRIVING DOWN THE ROAD AND MY WINDOW STARTS SLOWLY DROPPING. THE ONLY WAY TO THEN RAISE THE WINDOW IS TO PAY AROUND $466 TO REPLACE THE REGULATOR. CHRYSLER CUSTOMER SERVICE HAS BEEN NO HELP. *TR
VISIBILITYAugust 9, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW ONLY ROLLED A QUARTER OF THE WAY DOWN. MINUTES LATER, THE PASSENGER SIDE WINDOW DROPPED ALL THE WAY DOWN. SHE HAS NOT NOTIFIED THE MANUFACTURER OR A LOCAL AUTHORIZED DEALER. THE FAILURE AND CURRENT MILEAGES WERE 146,000.
POWER TRAINAugust 7, 2007
2001 GRAND CHEROKEE LTD WHICH SLIPPED FROM PARK INTO REVERSE CUSTOMER STATES THAT THE CAR SLIPPED FROM PARK INTO REVERSE WHILE IT SAT IDLING AS IT SOMEHOW ROLLED BACKWARDS DOWN AN EMBANKMENT OVER A RETAINING WALL AND ENDED UP FLIPPED ON IT'S SIDE IN 6' OF WATER**CC THE CONSUMER STATED EARLIER MODELS HAD BEEN RECALLED FOR THE SAME PROBLEM SHE EXPERIENCED AND SUPPOSEDLY THE 2001 MODELS HAD BEEN CORRECTED. *JB *JB
VISIBILITYAugust 4, 2007
HVAC BLEND DOORS BROKEN IN A POSITION SUCH THAT ONLY COLD AIR BLOWS FROM SYSTEM. THIS ALLOWS FOR NO DEFROST OF ANY OF THE FRONT WINDOWS POSING A SIGNIFICANT HAZARD DURING WINTER TRAVEL. THIS IS THE SECOND OF THIS BODY STYLE GRAND CHEROKEE (99-04) I HAVE OWNED, AND BOTH VEHICLES EXPERIENCED THE SAME FAILURE BETWEEN 50K AND 60K MILES. THE FIRST VEHICLE (1999) WAS REPAIRED BY HERITAGE CHRYSLER JEEP IN OZARK, MO FOR ABOUT $1300.00. THE SECOND VEHICLE (2001) HAS JUST EXPERIENCED THE SAME PROBLEM OVER LAST WINTER AND IS NOW IN NEED OF REPAIR. I BELIEVE THAT THIS CONDITION EXISTS DUE TO A POOR DESIGN FROM THE MANUFACTURER AND THAT THE THREAT INVOLVED FROM POTENTIAL LIMITED VISIBILITY IN THE WINTER, COUPLED WITH THE SIGNIFICANT COST OF REPAIR AND SAFETY CONCERNS, WARRANTS A RECALL. *JB
VISIBILITYAugust 2, 2007
WE PURCHASED THIS VEHICLE USED WITH A WARRANTY INSURANCE POLICY. THE SALES MANAGER ASSURED US THAT IF YOU PUSH A BUTTON OR TURN SOMETHING ON THEN THE WARRANTY WOULD COVER IT. THE FIRST TIME WE USED THE HEATER COLD AIR CAME OUT OF THE PASSENGER FLOOR DUCT. THE WARRANTY COVERS THE AUTOMATIC TEMPERATURE CONTROL, BUT THE DEALER CLAIMS THIS DOES NOT INCLUDE THE COMPONENTS OF THE AUTOMATIC TEMPERATURE CONTROL SYSTEM. THERE IS NO SUCH COMPONENT AS AN AUTOMATIC TEMP CONTROL, BUT THEY DODGE THEY WARRANTY ANYWAY. I HAVE READ THAT I WILL HAVE TO PAY $1100.00 TO REPAIR THIS BY THE TIME WINTER COMES OR ELSE I WILL HAVE NO DEFROSTER AND WILL NOT BE SAFE TO DRIVE. THE DEALERS ARE QUITE AWARE OF THE PROBLEMS ASSOCIATED WITH THIS SYSTEM BUT UNLESS SOMEONE FORCES A MANUFACTURERS RECALL THE DEALERS DO NOT RECEIVE COMPENSATION AND WILL NOT STAND BEHIND THEIR CARS. THIS IS A COLD WEATHER SAFETY HAZARD AND ENGINEERING DEFECT COSTING CONSUMERS UNFAIR AND COSTLY REPAIR BILLS AND TIME INCONVENIENCES. *JB
STEERINGAugust 2, 2007
WHEN A RIGHT TURN IS MADE THE STEERING COLUMN MAKES A SOUND LIKE THE HORN IS BLOWING. FIRST REPORTED IN 2001 WHILE CAR WAS UNDER WARRANTY AND DEALER SAID HE COULDN'T REPRODUCE IT. REPORTED IT 3 MORE TIMES AND DEALER SAID HE COULDN'T HEAR IT. DEALER CLAIMED HE WOULD NOT DISASSEMBLE STEERING COLUMN BECAUSE, IF NO PROBLEM COULD BE FOUND, CHRYSLER WOULD NOT REIMBURSE THEM FOR THIS LABOR INTENSIVE WORK. PROBLEM HAS GOTTEN PROGRESSIVELY WORSE, PARTICULARLY WHEN AIR TEMP IS ABOVE 85 DEGREES. *JB
VISIBILITYJuly 28, 2007
HEATER MALFUNCTIONED ON MY 2001 JEEP GRAND CHEROKEE. IT STOPPED PRODUCING HEAT ON BOTH SIDES OF THE VEHICLE, PASSENGER AND DRIVER. THUS PREVENTING THE DEFROSTER TO WORK AND LEADING TO ZERO VISIBILITY WHILE DRIVING IN THE WINTER. FREEZING RAIN AND SNOW WILL ACCUMULATE ON THE WINDSHIELD PREVENTING THE DRIVER FROM SEEING THE ROAD. CONSEQUENTLY THIS WOULD CAUSE SERIOUSLY INJURIES, POSSIBLY DEATH FROM A CRASH. DEALER STATES THIS IS A COMMON PROBLEM AND IS PROBABLY A MALFUNCTIONING BLEND DOOR. DUE TO THE LOCATION OF THESE BLEND DOORS IT CREATES THE NEED TO FULLY REMOVE THE DASH FROM THE VEHICLE. WHICH IS VERY COSTLY FOR THE CONSUMER, COSTING NEAR $2000.00 DOLLARS TO FIX. *JB
ENGINE AND ENGINE COOLINGJuly 23, 2007
COOLING SYSTEM (FOR INTERIOR) FAILED THIS IS THE 2ND FAILURE. I FEEL THE VEHICLE SHOULD BE RE-CALLED. I HAVE CONTACTED CHRYSLER CORP. THE REFUSED TO INVESTIGATE. *TR
VISIBILITYJuly 22, 2007
LOUD CREAKING NOISES COMING FROM THE DASHBOARD WHEN I TURN ON THE VENTILATION SYSTEM. *JB
VISIBILITY,EQUIPMENTJuly 20, 2007
MY '01 GRAND CHEROKEE A/C AND HEATER IS UNCONTROLLABLE. FAN COMES ON BUT NO AIR FROM VENTS.THIS SEEMS TO BE A DEFECT THAT IS NOT UNCOMMON WITH THIS MODEL.SEVERAL ONLINE SITES SHOW THAT THIS IS NOT AN ISOLATED SITUATION.60 K MILES AND JEEP TELLS ME THAT ITS OUT OF WARRANTY AND THEY WILL NOT HELP.
VISIBILITYJuly 19, 2007
AIR CONDITIONER VENTS AND DEFROSTER VENTS NO LONGER CONTROLLABLE VIA AUTOMATIC THERMOSTAT. BLEND DOOR FAILURE. I AM UNABLE TO HEAT, COOL, DEFROST, OR VENTILATE THE INTERIOR OF THE VEHICLE INCLUDING THE FRONT DEFROST FUNCTION. INABILITY TO DEFROST THE FRONT WINDSHIELD RESULTED IN CONDITIONS UNSAFE FOR CONTINUED OPERATION OF THE VEHICLE DUE TO POOR VISIBILITY. *JB
VISIBILITYJuly 11, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER AIR CONDITIONER (A/C HEATER VENTILATION COMPONENT BROKE FOR NO APPARENT REASON. DEALER ESTIMATED 2000.00 FOR REPAIR DUE TO NEED FOR DASHBOARD REMOVAL. PROBLEM WAS BLEND DOOR BROKE OR DAMAGED. VEHICLE NORMALLY WAS RUNNING WITH A/C ON, BUT NOW IT SOMETIMES DID NOT WORK. PROBLEM SHOWED UP AFTER TAKING CAR FOR A/C SERVICE TO JEEP DEALERSHIP. CAR IS 2001 JEEP GRAND CHEROKEE.*AK
VISIBILITYJuly 10, 2007
THE DUAL CLIMATE CONTROL DOOR AND ACTUATOR ON HEATER/AC FAILED AND ONLY BLOWS COOL AIR. THE DEALER SAYS IT WILL COST ABOUT $900 TO FIX AND SAID IT WAS A COMMON PROBLEM ON MY 2001 JEEP GRAND CHEROKEE. TOO MUCH TO FIX! *TR
VISIBILITYJuly 6, 2007
BLEND DOOR ON 2001 JEEP GRAND CHEROKEE. *TR
EQUIPMENTJuly 2, 2007
A/C BLEND DOOR FAILURE ON 2001 JEEP GRAND CHEROKEE LIMITED. *TR
VISIBILITYJune 28, 2007
THE PASSENGER SIDE HEATING ON THE 2001 JEEP GRAND CHEROKEE LIMITED QUIT WORKING. *AK
VISIBILITYJune 25, 2007
I OWN A JEEP GRAND CHEROKEE LIMITED 2001. THE PASSENGER SIDE HEAT AND DEFROSTER DID NOT WORK. THE PROBLEM MOST LIKELY HAPPENED WHEN THE VEHICLE WAS STILL UNDER THE EXTENDED WARRANTY, BUT WAS NOT DISCOVERED UNTIL AFTER THE WARRANTY EXPIRED. THE WARRANTY EXPIRED SOMETIME IN AUGUST, AND I TURNED THE HEAT ON IN SEPTEMBER. CHRYSLER REFUSED TO COVER ANY COST OF THE REPAIR. ALSO, AFTER RESEARCHING THE ISSUE I FOUND OUT IT WAS A WIDE SPREAD PROBLEM WITH THE JEEP PRODUCTS. REPAIR THE PROBLEM IS EXPENSIVE AND RISKY. AN ATTEMPTED REPAIR COULD CAUSE ELECTRICAL AND COOLANT PROBLEMS. IT SEEMED TO RANGE IN COST FROM $1000.00 TO $2000.00. I RECEIVED AN ESTIMATE IN THE $2000.00 RANGE. HERE WAS THE LINK TO THE WEB SITE SHOWING OTHERS WITH THE ISSUE: HTTP://WWW.TOPIX.NET/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P6 . *AK
VISIBILITYJune 1, 2007
2001 JEEP GRAND CHEROKEE LAREDO -- EVERY WINDOW REGULATOR HAS BROKEN AT LEAST ONCE. DRIVER SIDE WINDOW REGULATOR HAS BEEN REPLACED TWICE. WINDOWS FALL DOWN WHEN REGULATOR FAILS, WHICH IS POTENTIAL BROKEN GLASS HAZARD, ACCORDING TO THE MECHANIC (WHICH IS WHY HE REFUSED TO PERMANENTLY WIRE THE WINDOW UP FOR ME). I TOOK OFF THE BACK DOOR PANELS AND WIRED THE WINDOWS UP WITH STEEL WIRE MYSELF TO PREVENT THEM FROM FALLING (AND SAVING ME $800, OR $400 PER WINDOW). BASED ON THE NUMBER OF COMPLAINTS THIS IS OBVIOUSLY A TERRIBLE DESIGN, AND NO ONE SHOULD HAVE TO SPEND THOUSANDS OF AUTO MAINTENANCE DOLLARS TO GET THEIR WINDOWS TO ROLL UP! *TR
VISIBILITYMay 22, 2007
BLEND DOOR ON AIR CONDITIONE/HEATER FAIED. IT COST OVER $1000 TO HAVE FIXED TO GET THE HEATER BACK OPERATIONAL ONLY TO HAVE IT FAIL LESS THAN A YEAR LATER WHICH THE DEALERSHIP WON'T WARRANTY. *AK
VISIBILITYMay 19, 2007
VENTILATION SYSTEM IN 2001 GRAND CHEROKEE BLOWING COLD AIR AND JUST NOT FUNCTIONING. WHEN WINDOWS WERE FOGGED THE SYSTEM WILL NOT CLEAR WINDOW AND COULD BECOME A SAFETY HAZARD.*AK
SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY,STRUCTUREMay 17, 2007
THE ENGINE REVVED AT A VERY HIGH RPMS WHEN STARTING. WHEN CHANGING GEARS IT MADE A LOUD CLUNG SOUND AND WANTED TO LUNGE INTO THAT DIRECTION. THE VEHICLE HAS NEVER SHIFTED PROPERLY BETWEEN GEARS. IT WAS ALMOST LIKE IT WAS SLIPPING, AND THEN FINDING THE RIGHT GEAR. IT WAS NOT A SMOOTH TRANSMISSION EITHER. SINCE I PURCHASED THE VEHICLE A LITTLE OVER 1-1/2 YEARS AGO THE CAR HAS BEEN IN THE SHOP MORE THAN 15 TIMES. THE DEALERS COULD NOT FIND THE CAUSE OF THE PROBLEM. I HAD TO REPLACE A TRANSMISSION SENSOR, 02 SENSOR, SUN ROOF, REAR END, AND CD PLAYER. THE HEATER BLEND DOOR HAD TO BE REPLACED , WHICH DIDN'T SOUND EXPENSIVE, BUT THE FIX WAS TO REMOVE THE ENTIRE HEATER PLENUM AND REPLACE THE BROKEN DOOR, STOP AND DRIVE ASSEMBLY. COST $890.00. *AK
ENGINE AND ENGINE COOLINGMay 11, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT CHANGED THE VEHICLE'S COOLING FAN IN DECEMBER OF 2005, MARCH OF 2006, AND MAY OF 2007. THE PARTS FAIL TO LAST FOR LONG PERIODS OF TIME. THE VEHICLE'S RELAY SWITCH WAS ALSO REPLACED. THE CURRENT MILEAGE IS 102,000 AND FAILURE MILEAGE WAS 76,000.
EQUIPMENTMay 1, 2007
FAILURE OF THE "DUAL CLIMATE CONTROL" DAMPENER DOOR. THE DAMPENER DOOR CONTROL FAILED AND I SPENT $700 TO HAVE IT REPAIRED WITH AN UPDATED PART. *TR
VISIBILITYMay 1, 2007
HAVE HAD DRIVER AND PASSENGER WINDOW REGULATORS REPLACED: PAID $400 AT JEEP DEALER AND SECOND WINDOW $345. THE PASSENGER SIDE IS RARELY USED; WE FEEL THESE REGULATORS ARE DEFECTIVE. *TR
SEATSApril 21, 2007
THE BRACKET HOLDING THE SEAT TO THE FLOOR HAS BROKEN NEAR THE MOUNTING BOLTS MAKING THE SEAT ROCK WHILE SITTING IN IT. I AM AFRAID THAT IF IN AN ACCIDENT THE SEAT MIGHT COME COMPLETELY OFF OF ITS MOUNTS. *TR
VISIBILITYApril 20, 2007
(1) NONE (2) THE HEATER TO MY 2001 GRAND CHEROKEE LIMITED NO LONGER FUNCTIONED, ONLY COLD AIR FLOWED FROM THE AIR VENTS REGARDLESS OF THE TEMPERATURE SELECTED. (3) I TOOK THE VEHICLE INTO A JEEP DEALERSHIP AND THEY TOLD ME THE BLEND DOORS WERE BROKEN AND NEEDED TO BE REPLACED TO FIX THE PROBLEM. THE ESTIMATED COST WAS $1,400 AND THE EXTENDED WARRANTY I BOUGHT FROM CHRYSLER DID NOT COVER THE PROBLEM. I AM STILL SAVING UP MONEY SO THAT I CAN HAVE THE REPAIR DONE. THIS HAS CAUSED GREAT DISCOMFORT TO MYSELF AND MY PASSENGERS THESE PAST TWO WINTERS. *JB
SEATSApril 17, 2007
TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE VEHICLE WAS TAKEN TO THE MECHANIC BECAUSE THE DRIVER'S SEAT HEATER FAILED. THE ELEMENT PART# 5072486-AB HAD TO BE REPLACED. WHEN THE MECHANIC TOOK THE SEAT APART TO PERFORM THE REPAIR IT WAS APPARENT THAT THE FOAM RUBBER CUSHION BURNED. THE MECHANIC STATED THAT THE BURN WAS CAUSED BY PART # 5072486-AB. THE CURRENT AND FAILURE MILEAGES WERE 95,000.*AK UPDATED 07/03/07. *JB
VISIBILITYApril 8, 2007
THE HEATER AND DEFROSTER HAVE COMPLETELY MALFUNCTIONED. THIS HAS CAUSED THE VEHICLE TO BE UNSAFE IN COLD TEMPERATURES. SUDDEN FOGGING OF THE WINDSHIELD DECREASES VISIBILITY TO NEAR ZERO AND FORCES THE DRIVER TO PULL OVER AND MANUALLY WIPE THE WINDSHIELD. THIS IS A COMMON PROBLEM TO THIS PARTICULAR VEHICLE AND IS VERY EXPENSIVE TO REMEDY. THE AVERAGE COST I HAVE BEEN QUOTED TO FIX HAS BEEN 1485.00. THE ENTIRE DASH, STEERING WHEEL, AIR BAGS ETC. HAVE TO BE REMOVED TO ACCESS THE FAULTY MECHANISM. I AM CONCERNED THAT IF ANY OF THESE MAJOR SAFETY COMPONENTS ARE DAMAGED OR REMOVED/REPLACED IMPROPERLY IT COULD LEAD TO A SERIOUS INJURY TO THE OCCUPANTS. THE COST OF THE DEALER REPAIR WILL LEAD SOME TO HAVE THESE FIXED BY UNQUALIFIED TECHNICIANS AND SERIOUS SAFETY ISSUES WILL ARISE FROM FAULTY AIRBAG AND STEERING COMPONENT REPLACEMENT.*AK
VISIBILITYApril 4, 2007
BLEND DOORS ON AC SYSTEM BROKE!!!!!!!!! *JB
EQUIPMENTMarch 29, 2007
THE AIR CONDITIONER ( A/C) DOESN'T WORK. THE DOOR BLENDS ARE FAILING.*AK
SERVICE BRAKES, HYDRAULICMarch 19, 2007
BRAKE ROTORS WENT BAD. VEHICLE WOULD VIBRATE WHEN BRAKES APPLIED. NO PROBLEM WITH STOPPING IF PRESSING HARD ENOUGH. TOOK TO DEALERSHIP, AND MECHANIC INDICATED ROTORS NEEDED TO BE REPLACED AFTER TEST DRIVING VEHICLE & FELT THE VIBRATION. I FELT THERE WAS A DESIGN DEFECT AND REQUESTED CHRYSLER REPLACE THE CALIPERS UNDER SAFETY ISSUE BECAUSE IT WAS A DESIGN DEFECT. THEY INFORMED ME IT WAS NOT A DESIGN DEFECT AND I WOULD HAVE TO PAY FOR IT. WHILE RESEARCHING THE REPAIR, I LEARNED THERE WAS A REDEIGNED CALIPER KIT TO ALLEVIATE THE PROBLEM. WHY WOULD THEY GO TO THE EFFORT AND EXPENSE TO REDESIGN A SYSTEN THAT WAS FUNCTIONING WELL? THIS HAPPENED AT 55,000 MILES. I FEEL THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED AS SUCH
AIR BAGSMarch 10, 2007
VEHICLE STRUCK TREE, THEN METAL POLE AT 30 MPH. UPON IMPACT, AIR BAG DID NOT DEPLOY. NOTHING HAS BEEN DONE TO CORRECT COMPONENT FAILURE AT THIS TIME. *JB
VISIBILITYMarch 8, 2007
PASSENGER SIDE VENTS EMITTED COLD AIR WHEN HEAT WAS ON AND WASN'T FUNCTIONING PROPERLY. BROUGHT TO MECHANIC WHO REPLACED FAILED ACTIVATOR AT A COSTS OF $787.50. *JB
VISIBILITYMarch 6, 2007
THE HVAC SYSTEM IN MY 2001 GRAND CHEROKEE JEEP HAS GONE OUT ON BOTH THE PASSENGER SIDE AND THE DRIVER SIDE OF MY VEHICLE. I FEEL THERE SHOULD HAVE BEEN A RECALL ON THIS ITEMS FROM CHRYSLER CORP. I UNDERSTAND THERE HAS BEEN A PROBLEM WITH THIS MID-CASE BLEND ASSEMBLY FOR QUITE SOME TIME. NOW IT IS GOING TO COST OVER A $1000.00 TO REPLACE. I BELIEVE IT SHOULD BE SERIOUSLY CONSIDERED FOR RECALL BECAUSE OF THE SAFETY HAZARD OF DRIVING. THE AFTERNOON IT WENT OUT, I WAS LEAVING FROM WORK AND A BLINDING SNOW-BLIZZARD CAME, THE TEMPERATURE DROPPED AND I RAN OFF THE ROAD, DUE TO THE MY WINDOWS ICING UP AND FOGGING UP...I HAD NO WAY TO DEFROST THEM. I HAD TO DRIVE A CONSIDERABLE DISTANCE TO GET HOME. I PUT MY VEHICLE IN 4-WHEEL LOW AND MANAGED TO GET OUT OF THE DITCH, BUT I WAS EXTREMELY LUCKY AND VERY COLD WHEN I DID REACH MY HOME. *JB
VISIBILITYMarch 6, 2007
2001 JEEP GRAND CHEROKEE LIMITED; THE BLEND AIR DOOR IS BROKEN. THEREFORE, ONLY COLD AIR BLOWS OUT OF THE PASSENGER SIDE OF THE CAR, INCLUDING THE DEFROSTER. KEEPING THE CAR DEFROSTED IN CERTAIN WINTER CONDITIONS IS DIFFICULT AND DANGEROUS. THIS IS AN ONGOING PROBLEM AND BASED ON TWO JEEP DEALERS THAT I HAVE TALKED TO (AND VARIOUS INTERNET SITES), THIS IS A COMMON PROBLEM AND EXTREMELY EXPENSIVE TO REPAIR. *JB
VISIBILITYMarch 5, 2007
THE WINDOW REGULATOR ASSEMBLY ON OUR VEHICLE (2001 JEEP GRAND CHEROKEE) HAS BROKEN ON BOTH THE DRIVER'S SIDE AND PASSENGER SIDE WINDOWS. IT COSTS US ALMOST $600/WINDOW TO REPAIR. THE PART ALONE COSTS $330. WE HAVE NEVER HAD THIS HAPPEN IN ANY OTHER VEHICLE WE'VE OWNED, AND WE HAVE OWNED OTHER JEEP VEHICLES, ALONG WITH 25+ OTHER CARS. *JB
VISIBILITYMarch 3, 2007
(1) - POSSIBLY WEAK PLASTIC USED DURING MANUFACTURING (2) - FAILURE ON THE CLIMATE CONTROL DOORS HVAC SYSTEM IN THE MY 2001 JEEP GRAND CHEROKEE, CAUSING THE HEATING-A/C SYSTEM TO MALFUNCTION (3) - DASH NEEDS TO BE REMOVED TO ACCESS HVAC CONTROL BOX. EST. COST FORM DEALERSHIP IS $1200.00 DOLLARS. REMOVAL OF ENTIRE DASH IS REQUIRED. *JB
SERVICE BRAKES, HYDRAULIC,VISIBILITYMarch 2, 2007
ON MY 2001 JEEP GRAND CHEROKEE LIMITED CLIMATE CONTROL IS NOT FUNCTIONING PROPERLY. NO MATTER WHAT THE SETTING IS, IT BLOWS COLD AIR FROM SOME VENTS AND HOT FROM OTHERS. THE REPAIR COST IS ESTIMATED AROUND $1200. THE BRAKES WERE ALMOST CAUSING A LOSS OF CONTROL WHILE DRIVING DOWN THE MOUNTAIN ROAD. THE TRUCK WOULD START SHAKING VIOLENTLY AS I APPLY THE BRAKES, TO THE POINT WHERE THE STEERING WAS NOT AFFECTING THE BEHAVIOR OF THE TRUCK. REPAIR AND PART REPLACEMENTS COST $820. OUTRAGEOUS! *JB
VISIBILITYFebruary 28, 2007
LIKE MANY, THE HVAC BLEND AND RECIRCULATION DOORS FAILED PREMATURELY, ALONG WITH THE EVAPORATOR CORE. THE FX INVOLVED REMOVAL OF THE DASH, WHICH WILL NEVER BE RIGHT AGAIN, AND APPROXIMATELY $2000 IN REPAIRS.*JB
SERVICE BRAKES, HYDRAULIC,VISIBILITY,SEATS,UNKNOWN OR OTHERFebruary 26, 2007
WE PURCHASED A 2001 GRAND CHEROKEE LIMITED FROM A LOCAL DEALERSHIP WITH 50,000 MILES IN MAY OF 2005. NO HEAT FROM BOTH PASSENGER OR DRIVERS SIDE VENTS. BLEND DOOR HINGES SEPARATED AND INOP. RECIRCULATION DOOR ALSO INOPERABLE VEHICLE HAD 53,500 MILES AT THIS TIME. DRIVERS SEAT HEATER FAILED AT 65,000 MILES. PCM FAILED AT 75,000 MILES AND THIS WAS THE ONLY REPAIR COVERED UNDER WARRANTY. THE JEEP NOW HAS 81,000 MILES AND WE HAVE HAD VIBRATION AND PEDAL PULSATION FROM THE FRONT BRAKES THREE TIMES SINCE WE PURCHASED THE VEHICLE. *JB
VISIBILITYFebruary 21, 2007
2001 JEEP GRAND CHEROKEE LIMITED. BLEND DOORS FAIL AND HEATED AIR CANNOT BE DIRECTED TO THE WINDSHIELD CAUSING LACK OF VISIBILITY. I AM GETTING REPAIR ESTIMATE FOR THE REPAIR. I UNDERSTAND THIS MAY COST OVER $1500.00. *JB
SERVICE BRAKES, HYDRAULICFebruary 21, 2007
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2001 JEEP CHEROKEE WITH 73000 FAILURE MILEAGE AT ANY RATE OF SPEED AND THEN APPLYING THE BRAKE, THE STEERING WHEEL SHOOK UNCONTROLLABLY, AND WAS GETTING WORSE, BUT THE VEHICLE STOPPED NORMALLY. THE VEHICLE HAD BEEN TAKEN TO THE DEALER SEVEN TIMES FOR REPAIRS. THE MOST RECENT TIME THEY CHANGED THE ROTORS AND CALIPERS, BUT THE FAILURE RECURRED. *AK UPDATED 03/19/07. *JB
VISIBILITYFebruary 18, 2007
I HAVE OWNED FIVE JEEP GRAND CHEROKEES. 1999 - 2002. EVERYONE OF THEM HAS HAD HEATING COOLING BLENDER DOOR FAILURES. THERE IS OBVIOUSLY AN IMPROPER DESIGN FOR THIS COMPONENT. THE ENTIRE DASH HAS TO BE REMOVED TO REPAIR IT AT A GREAT EXPENSE. ONE VEHICLE I HAD TO HAVE DONE TWICE IN ABOUT 4 MONTHS TIME FRAME. *NM
VISIBILITYFebruary 17, 2007
HEATER BLEND DOOR ON 2001 JEEP GRAND. *NM
VISIBILITYFebruary 14, 2007
BLEND DOOR PROBLEMS. VERY COLD AIR BLOWING INSTEAD OF HEAT. *JB
VISIBILITYFebruary 12, 2007
JEEP GRAND CHEROKEE LAREDO 4.7L V8. CLIMATE CONTROL DOOR/SYSTEM FAILURE. $1200 TO $1500 TO FIX AT DEALER. THE REPLACEMENT PARTS ONLY LAST AROUND 2 YEARS HAVING TO KEEP REPLACING SAME PARTS. EVERY OTHER YEAR. *NM
VISIBILITYFebruary 12, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGFebruary 12, 2007
AS HAS BEEN PUBLISHED IN TWO OTHER POSTINGS I SEE, MY LEFT TAIL LIGHT WOULD WORK WELL, UNTIL I DEPRESSED THE BRAKES, THEN IT WOULD GO OUT. I HAD THE BULB REPLACED 2 OR 3 TIMES, THEN TOOK IT TO THE LOCAL DEALER TODAY. $190 LATER, IT IS SUPPOSED TO BE REPAIRED. WE'LL SEE...*JB
VISIBILITYFebruary 8, 2007
A FAULTY BLOWER MOTOR RESISTOR HAS RENDERED MY HEATER FROM WORKING. THE TEMP IS AROUND 20 DEGREES AND WITHOUT THE BLOWER, I CANNOT DEFROST MY WINDOWS TO DRIVE SAFELY. THE BLOWER MOTOR RESISTOR IS OUT OF THE VEHICLE WITH VISUAL ELECTRICAL CHARRING. THE WIRING HARNESS IS ALSO MELTED. I'VE TALKED TO 2 DIFFERENT DEALERS AND THEIR PARTS DEPARTMENT HAS DEALT WITH THIS PROBLEM BEFORE. SO, I CONTACTED THE JEEP CUSTOMER SERVICE 800 NUMBER. BUT ACCORDING TO YOUR "CUSTOMER SERVICE" LINE, I NEED TO GET MY VEHICLE BACK TO THE DEALER SO THEY CAN TELL ME WHAT I ALREADY KNOW. MY QUESTION IS WHY THE BLOWER MOTOR RESISTOR IS BACK ORDERED 4,000-6,000 PARTS? AND WHY IF I TAKE MY VEHICLE BACK TO THE DEALER, WILL I BE EXPEDITED A PART. ARE THEY CREATING A DEMAND BY NOT SUPPLYING THE PART AND THEN THE DEALERS RAISE THE PRICE OF THE PART? I HAVE ALREADY HAD ONE DEALER SAY THAT IF THEY LOCATE ONE, THAT IT'LL COST MORE THAN THE PRICE ADVERTISED ON THEIR WEB SITE. THIS IS THE WORSE CUSTOMER SERVICE I HAVE EVER HAD. *JB
VISIBILITYFebruary 6, 2007
MY 2001 JEEP GRAND CHEROKEE WITH ELECTRONIC DUAL CLIMATE CONTROLS REQUIRES MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. SHOULD I OPT TO DO THIS REPAIR MY, THE ENTIRE DASHBOARD WILL NEED TO BE REMOVED, QUITE THE ARDUOUS PROCESS, AND PARTS ARE APPROXIMATELY >$300. *JB
ENGINE AND ENGINE COOLINGJanuary 31, 2007
ENGINE WOULD NOT START -- REPLACED FUEL FILTER WHICH WAS FULL OF ODD DEBRIS [MECHANIC, NON-DEALER, CUT IT OPEN TO INSPECT]. FOUR DAYS LATER SAME PROBLEM. DID SOME RESEARCH ONLINE AND FOUND SEVERAL COMPLAINTS THAT THE GAS TANK LINING CAN DETERIOATESAND LEAVE DEBRIS IN TANK WHICH PASSES TO FILTER THEN BEYOND. CAR IS NOW AT DEALER AWAITING DIAGNOSIS. DEALER REP SAYS HE IS UNAWARE OF ANY SUCH PROBLEM WITH THE GAS TANK.
VISIBILITYJanuary 30, 2007
MY 2001 JEEP GRAND CHEROKEE HEATER/AC BLEND DOORS ARE STUCK. I CANNOT DEFROST. THIS CAUSES DANGEROUS SITUATIONS WHERE THE WIND SCREEN IS FOGGED, AND I CANNOT SEE THE ROAD. *JB
VISIBILITYJanuary 29, 2007
NO HEAT PASSENGER SIDE, CAUSED BY POORLY MADE "BLEND DOOR "AND INSTALLED IN A MANNER THAT REQUIRES COMPLETE DASH REMOVAL AT A PRICE REACHING $1600. *NM
SEATSJanuary 29, 2007
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE HEATED SEATS BECOME EXTREMELY HOT AND THE HEATING SYSTEM MALFUNCTIONED. THE FAILURE MILEAGE WAS 79,000. THE CONTACT STATED THE CHECK ENGINE LIGHT CONTINUED TO COME ON. THE HEATED SEAT SYSTEM WAS A SAFETY DEFECT. *AK UPDATED 03/07/07*JB
SERVICE BRAKES, HYDRAULIC,VISIBILITYJanuary 27, 2007
AFTER GOING THROUGH SOME ONLINE TROUBLESHOOTING, I JUST CONFIRMED THAT THE BLEND DOOR WENT BAD. AND YES IT IS NOT ONE FIRST PROBLEM I HAD WITH MY 2001 LIMITED GRAND CHEROKEE JEEP. 8 MONTHS AGO THE DRIVERS SIDE WINDOW REGULATOR BROKE (AS IN ALL JEEPS), MY FOUR BRAKE CALIPERS WENT BAD BY JUST REPLACING THE OLD PADS, AND NOW THIS. ONE DAY, THE CAR JUST STARTED TO BLOW COLD AIR. BEFORE THAT, I COULD HEAR THE NOISES UNDER THE DASHBOARD BUT I THOUGHT IT WAS THE WAY IT SHOULD SOUND. I HAD MOST OF THE TIMES LIMITED HEAT IN MY SIDE AND MORE IN THE PASSENGER'S SIDE. I THOUGHT I'M TOO HOT FOR THE CAR AND THE SENSOR JUST PLAYS WITH ME. BUT ENOUGH IS ENOUGH. FOR GOD SAKE, HOW DO YOU WANT TO SELL "HARDCORE" CARS, WHEN YOUR CARS FAIL TO WORK UNDER CLIMATE GARAGE KEPT CONDITIONS, AND DRIVEN MOSTLY ON A FLATLAND (FLORIDA) ON ROAD... YOU SHOULD BE ASHAMED OF YOUR PRODUCTS. YOU SHOULD CALL THE CHEAP AND NOT JEEP. *NM
ELECTRICAL SYSTEMJanuary 26, 2007
TL*- THE CONTACT STATED THAT THIS 2001 JEEP GRAND CHEROKEE HAD A FAILURE IN THE BLOWER MOTOR CONTROL MODULE. THE CONTACT STATED THAT HE HAD THE BLOWER MOTOR CONTROL MODULE REPLACED 2 YEARS AGO. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH THIS VEHICLE COMPARTMENT FILLED WITH SMOKE. HE CONTACTED THE DEALERSHIP AND WAS TOLD THAT THEREWAS A LARGE NUMBER OF VEHICLES WITH THE SAME PROBLEM, AND THEY COULD NOT GET THE PART IN FAST ENOUGH TO MAKE ALL OF THE REPAIRS. THE DEALERSHIP INFORMED THE CONTACT THAT THEY HAD 15 BACK ORDERS FOR THE BLOWER MOTOR CONTROL MODULES. THE CONTACT WOULD LIKE NHTSA TO BE AWARE OF THIS PROBLEM.*AK THE CONSUMER STATED THERE WAS A MINOR FIRE. UPDATED 03/15/07. *JB
VISIBILITYJanuary 25, 2007
WHEN THE WEATHER STARTED GETTING COLDER, I TRIED TO USE THE HEAT AND I COULDN'T GET ANY HOT AIR TO DEFROST, WHEN MY WINDSHIELD BEGAN TO FROST AND FOG. WHILE DRIVING HOME, I HAD TO FIRST PULL OVER AND WIPE THE INTERIOR OF MY WINDSHIELD, THEN ON MY 21 MILE DRIVE HOME, I HAD TO CONSTANTLY WIPE THE INTERIOR OF THE WINDSHIELD WHILE DRIVING. I TOOK THE JEEP TO THE JEEP/CHRYSLER DEALER AND WAS QUOTED OVER $1500 FOR THE REPAIR. I CAN'T AFFORD THIS TYPE OF REPAIR AND DO NOT HAVE ROOM ON MY CREDIT CARDS. I MANAGED TO PURCHASE THE PARTS AND DO THE REPAIR MYSELF, WITH MY JEEP OUT OF COMMISSION FOR OVER 2 WEEKS. I REPLACED THE HEATER CORE, RECIRC BLEND DOOR, THE MID-CASE BLEND DOOR, AND 2 ACTUATORS. I HAVE BEEN TOLD THAT THIS CAN BE A CONSISTENTLY AGGRAVATING PROBLEM AND DON'T LOOK FORWARD TO HAVING TO DO IT AGAIN. ESPECIALLY NOW THAT I HAVE A NEWBORN WHO WILL BE TRAVELING IN THE CAR. THIS CAN BE A MAJOR SAFETY ISSUE, IF THIS ENGINEERING DISCREPANCY IS NOT RESOLVED. AS FAR AS I KNOW, NO ONE HAS BEEN INJURED...YET. THIS IS AN ACCIDENT WAITING TO HAPPEN. I HAVE PICTURES OF ALL THE BAD PARTS AND DOCUMENTED REPAIRS THANK YOU. *NM
VISIBILITYJanuary 24, 2007
COLD AIR BLOWS OUT OF DEFROSTER VENTS, EVEN WHEN SETTING IS TURNED UP TO HIGH HEAT. *NM
VISIBILITYJanuary 23, 2007
WHEN USING HEAT DURING THE FALL/WINTER MONTHS IN NEW HAMPSHIRE, I CAN SMELL COOLANT FROM WITHIN THE CABIN. THE WINDSHIELD AND WINDOWS ARE FOGGING REALLY, REALLY BAD THAT CAUSES VISIBILITY PROBLEMS. THIS IS A MAJOR SAFETY ISSUE. SOMETIMES HEAT COMES OUT OF THE PASSENGER SIDE VENTS, SOMETIMES IT DOESN'T. INSTEAD, COLD AIR IS BLOWING ON THE WINDSHIELD. *NM
VISIBILITY,SEATSJanuary 22, 2007
PASSENGER SIDE DIGITAL CLIMATE CONTROLS DO NOT WORK. PASSENGER SIDE VENTILATION SYSTEM BLOWS COLD AIR ONLY. PASSENGER SIDE HEATED SEAT DOESN'T WORK. *JB
VISIBILITYJanuary 22, 2007
2001 GRAND CHEROKEE LIMITED WITH DUAL ZONE CLIMATE CONTROL. THANKSGIVING DAY, NOTICED THAT NO HEAT WAS COMING FROM PASSENGER SIDE VENTS. THERMOSTAT WAS SET TO 80 DEGREES. SHUT OFF CLIMATE CONTROL UNIT, RESTARTED, NO EFFECT. STOPPED AND SHUT DOWN CAR, RESTARTED, NO EFFECT. NO WARM AIR COMES THROUGH PASSENGER SIDE VENTS. DRIVERS SIDE WORKS FINE. CLIMATE CONTROL SYSTEM WILL NOT SWITCH BETWEEN HOT AND COLD AIR. DRIVER IS COMFORTABLE, PASSENGER IS MISERABLE WHEN IT IS COLD OUTSIDE. *JB
ELECTRICAL SYSTEMJanuary 19, 2007
TL* - THE HEATER AND A/C ARE NOT WORKING IN THE CONTACT'S 2001 JEEP GRAND CHEROKEE. THE CONTACT CALLED THE DEALER ( ALL STAR DODGE IN AMARILLO, TX) TO SET UP APPOINTMENT FOR REPAIR. THE DEALER STATED THAT THE VEHICLE'S FAILURE IS DUE TO THE WIRING HARNESS MELTING WHICH CREATED A SHORT CIRCUIT IN THE RESONATOR. DEALER EXPLAINED THAT THEY WOULD NEED TO REPLACE THE WIRING HARNESS AND RESONATOR. THE DEALER CALLED THE PARTS WAREHOUSE IN DALLAS, TX AND THEY STATED THAT THERE IS A BACK ORDER FOR THE PART THAT CAN TAKE A FEW WEEKS BEFORE THEY GET THE PART. THE CONTACT IS CONCERNED THAT THE VEHICLE MAY CATCH ON FIRE DUE TO THE FAILURE. *NM
AIR BAGSJanuary 13, 2007
I WAS IN A HEAD ON COLLISION THAT TOTALED MY JEEP GRAND CHEROKEE WHILE I WAS 30 WEEKS PREGNANT. THE AIRBAGS DID NOT DEPLOY. I SPENT THE WEEKEND IN THE HOSPITAL AS A RESULT, AND THE BABY NEEDED TO BE MONITORED BECAUSE I WAS HAVING CONTRACTIONS. I INFORMED DAIMLER CHRYSLER, THEY SENT A LETTER WITH A BROCHURE SHOWING WHERE THE POINT OF IMPACT NEEDED TO BE FOR THE AIRBAGS TO DEPLOY, STATING THE CAR PERFORMED AS IT SHOULD HAVE. HOWEVER, IN THE BROCHURE, IT CLEARLY INDICATES WHERE THE POINT OF IMPACT NEEDED TO BE FOR THE AIRBAGS TO DEPLOY, WHICH IS THE SAME AS WHERE THE POINT OF IMPACT WAS ON THE JEEP. I SENT A LETTER BACK TO DAIMLER CHRYSLER VIA CERTIFIED MAIL INDICATING THIS. I HAVE HAD NO RESPONSE FROM THEM, AND THEY WILL NOT GIVE ANY INFORMATION OVER THE PHONE. *JB
SERVICE BRAKES, HYDRAULICJanuary 12, 2007
ON 2001 I BOUGHT A BRAND NEW JEEP GRAND CHEROKEE LIMITED FROM A JEEP DEALER, LITTLE AFTER I BOUGHT IT I NOTICED A VIBRATION WHEN APPLYING THE BRAKES, BUT I DID NOT THINK THERE WAS ANYTHING WRONG, BRAND NEW AND MY FIRST 4X4 I THOUGHT IT WAS THE WAY 4X4 WORKS. UNTIL ABOUT A YEAR AGO THAT I RECEIVED A LETTER ABOUT A DEMAND MADE TO CHRYSLER FROM SOME OTHER OWNERS OF GRAND CHEROKEES THAT HAVE THE SAME PROBLEM AND WHEN THEY WENT TO HAVE IT CHECK AT THE DEALER THEY WERE TOLD THAT THERE WAS A PROBLEM WITH AN UNEVEN SURFACE OF THE BRAKE ROTORS. CHRYSLER NEVER TOOK ANY ACTION ABOUT THIS FACTORY DEFECT AND DENIED REPAIR OF DEFECT. AFTER I RECEIVED THIS LETTER I TOOK MY JEEP TO THE DEALER TO HAVE IT CHECK AND I WAS TOLD THE SAME PROBLEM WITH THE FRONT DISK ROTORS WAS CAUSING THE VIBRATION ON MY CAR. I CONTACTED DAIMLERCHRYSLER BY MAIL ON OCTOBER 2006, ASKING THEM TO REPAIR THE FACTORY DEFECT AND THEY NEVER ANSWER BACK, THEN I CALLED THEM BY PHONE TO THEIR CUSTOMER RELATIONS CENTER AT 1-800-992-1997 AND ASKED FOR AN ANSWER TO MY PROBLEM BUT THEY DENIED PAYING FOR ANY REPAIR SINCE I WAS OUT OF THE WARRANTY PERIOD AND I ASKED FOR A WRITTEN DECISION BUT IT WAS ALSO DENIED AND ONLY GIVEN A REFERENCE NUMBER 15833938 FOR MY INQUIRE ON 1-3-2007. AS I SAID EARLIER IN THIS LETTER, I WAS UNAWARE OF ANY REAL BRAKE PROBLEM WITH MY VEHICLE UNTIL I WAS CONTACTED BY A LETTER FROM A THIRD PARTY WITH THE SAME PROBLEM AS I DATED JUNE 1, 2006. DAIMLERCHRYSLER NEVER CONTACTED ME ABOUT THIS PROBLEM OR DID ANY RECALL ON THIS AND THAT IS WHY I WAS OUT OF THE WARRANTY PERIOD. THANK YOU FOR READING MY COMPLAINT AND HOPE SOMETHING CAN BE DONE ABOUT IT SO THIS BIG CORPORATION TAKE RESPONSIBILITY FOR THEIR PRODUCTS. *NM
ENGINE AND ENGINE COOLINGJanuary 11, 2007
TL*- THE CONTACT STATED THAT THE WEEK OF 1/1/07 THE DRIVER WENT TO START A 2001 JEEP CHEROKEE SPORT WHEN A LOUD NOISE WAS HEARD AND VIBRATIONS FELT. THE CONTACT TOOK VEHICLE TO DEALERSHIP BECAUSE THE VEHICLE COULD NOT BE DRIVEN. THE DEALERSHIP'S SERVICE DEPARTMENT INFORMED HER THAT THE CAM SHAFT WAS MALFUNCTIONING. THE CONTACT STATED THAT THE CAM SHAFT WAS REPLACED AND THE CONTACT DOES HAVE THE DAMAGED PARTS. THE DEALERSHIP DID INFORM THE CONTACT THAT THIS WAS NOT AN ISOLATED PROBLEM.
VISIBILITYJanuary 9, 2007
WINDSHIELD DEFROSTER FAILURE. *JB
SERVICE BRAKES, HYDRAULICJanuary 8, 2007
AT 20,000 MILES MY JEEP CHEROKEE SHUTTERED WHEN BRAKING AT HIGHWAY SPEEDS. IT WAS SO VIOLENT IT ALMOST THREW MY JEEP INTO THE DIVIDING WALL. I TOOK THIS TO MY DEALER AND WAS TOLD IT WAS A $700 REPAIR TO REPLACE MY ROTORS AND BREAK PADS. THIS IS COVERED UNDER A JEEP SERVICE BULLETIN BUT WAS NOT A RECALL. JEEP KNEW BEFORE MY VEHICLE ROLLED OFF THE ASSEMBLY LINE THAT THE BRAKE ROTORS WARPED UNDER CONDITIONS OF HIGH HEAT OR THE USE OF SALT ON THE HIGHWAYS. THIS IS DUE TO THE COMPOSITE METAL OF THE ROTOR. I THEN TOOK MY VEHICLE TO MY REGULAR MECHANIC AND HAD THE ROTORS REPLACE WITH CHRYSLER PARTS. ONCE AGAIN I AM EXPERIENCING THE VIBRATION AT 54,000. I HAVE BEEN TOLD THE SAME THING. I AM NOW KEEPING A COLLECTION OF WARPED JEEP ROTORS IN HOPE THAT EVENTUALLY THEY WILL BE HELD ACCOUNTABLE FOR THIS PROBLEM. *JB
VISIBILITYJanuary 5, 2007
AC/HEATER NOT BLOWING HOT AIR..CAUSING WINDOW TO FROST AND ICE UP...NOT COVERED UNDER WARRANTY...BLEND DOORS....LOTS OF COMPLAINTS....VERY SERIOUS, WINDSHIELD FROSTING OVER WHEN DRIVING!! *NM
VISIBILITYJanuary 4, 2007
THE DEFROSTER SYSTEM BLOWS ONLY COLD AIR MAKING IT DIFFICULT(IMPOSSIBLE AT TIMES) TO CLEAR THE WINDSHIELD. THIS ISSUE OCCURS REPEATEDLY ON COLD RAINING DAYS AND MAKES VISIBILITY OUT THE FRONT WINDSHIELD VERY POOR. THIS ISSUE COULD RESULT IN A SERIOUS TRAFFIC ACCIDENT. THE ISSUE IS WELL KNOWN IN 99-04 JEEP GRAND CHEROKEES WITH THE DUAL CLIMATE CONTROL SYSTEMS. TO CORRECT THE ISSUE THE ENTIRE DASH, STEERING WHEEL, A/C EVAPORATOR AND HEATER CORE MUST BE REMOVED TO GAIN ACCESS TO THE BLENDER DOORS AND RECIRCULATION DOORS WHICH ARE THE CAUSE OF THE ISSUE. THIS ISSUE OCCURS IN 100% 99-04 JEEP GRAND CHEROKEES VEHICLES QUIPPED WITH THE DUAL CLIMATE CONTROL SYSTEM, SO THE PROBABILITY OF A DEATH(S) OCCURRING DUE TO THIS DEFECT ARE EXTRAORDINARILY HIGH. PLEASE TAKE THE APPROPRIATE ACTION TO PROTECT THE PUBLIC. *NM
VISIBILITYJanuary 4, 2007
BLEND DOOR ON JEEP GRAND CHEROKEE. *NM
VISIBILITYJanuary 3, 2007
BLEND DOOR FAILURE ON DUAL ZONE CLIMATE CONTROLLED 2001 JEEP GRAND CHEROKEE. THIS WAS REPAIRED BY A DEALER AT A COST OF $1000 DOLLARS, AND HAS FAILED AGAIN 2 MONTHS LATER. *NM
STEERINGDecember 28, 2006
STEERING WHEEL RUBS AND SHAKES WHEN TURNING AT LOW SPEEDS. LOUD RUBBING SOUND LIKE DRAGGING YOUR FINGER OVER A BALLOON. CAUSES DIFFICULTY STEERING AND IS DANGEROUS IN PARKING LOTS. THIS IS AN ONGOING PROBLEM AND DAILY OCCURRENCE WITH THE VEHICLE. I'VE OWNED TWO OTHER JEEP GRAND CHEROKEES - A 1999 MODEL AND A 2000 MODEL IN ADDITION TO THE 2001 JEEP GRAND CHEROKEE I'M HAVING THIS PROBLEM WITH. THEY ALL HAD THIS ISSUE. *NM
VISIBILITYDecember 27, 2006
THE HEATER ON MY 2001 JEEP GRAND CHEROKEE DOES NOT WORK ON THE PASSENGER SIDE. THE BLEND DOOR HAS FAILED. *NM
VISIBILITYDecember 27, 2006
WHILE USING THE HEAT ON MY 2001 JEEP GRAND CHEROKEE THE PASSENGER SIDE WILL GET COLD AND NO HEAT WILL COME OUT FROM THE PASSENGER SIDE VENTS JUST COLD AIR. I WENT TO THE LOCAL JEEP DEALER TO HAVE THE PROBLEM DIAGNOSED, AND THEY SAID THAT THE PASSENGER BLEND DOOR ACTUATOR FAILED,AND WERE GOING TO CHARGE $1,300.00 TO REPAIR AND REPLACE THE DAMAGED PARTS AND IS NOT COVERED UNDER THE WARRANTY. I HAVE BEEN DOING SOME RESEARCH ON THIS PART AND PROBLEM AND FROM JUST PUTTING THE PART NUMBERS (#05134349AA AUTO A/C MID CASE BLEND ASSEMBLY AND #05134347AA AUTO A/C AIR RECIRCULATION ASSEMBLY) INTO GOOGLE IT SEEMS TO BE A COMMON PROBLEM WITH MOST RECENT JEEP GRAND CHEROKEES LAREDO AND LIMITED. I HAVE FOUND AT LEAST TWO JEEP FORUMS WHERE THIS PROBLEM IS POSTED. DAIMLER CHRYSLER KNOWS ABOUT THIS PROBLEM AND HAS ISSUED A TECHNICAL SERVICE BULLETIN TSB (#24-001-04). I DO NOT SEE WHY THIS HAS NOT BEEN AN ISSUE OF RECALL OR FALLS UNDER ANY WARRANTY THAT IS PROVIDED BY DAIMLER CHRYSLER. *JB
VEHICLE SPEED CONTROLDecember 25, 2006
I STOPPED FOR A LEFT TURN AT A 4 WAY INTERSECTION, IN ORDER TO LET THE UPCOMING TRAFFIC PASS. WHEN IT WAS CLEAR, I STARTED TO TURN LEFT AND SLIGHTLY UPHILL. ALL OF A SUDDEN, THE ENGINE REVVED INTO THE HIGHS AND WITH A LOUD NOISE, THE CAR ACCELERATED. I IMMEDIATELY HIT THE BRAKE, BUT THE CAR KEPT ON ACCELERATING SO STRONGLY THAT IT WAS OVERTURNING TO THE LEFT AND WHILE I WAS STILL ON THE BRAKES, IT THEN ACCELERATED INTO THE DOOR OF A CAR, WHICH WAS WAITING AT THE RED LIGHT AND WAS ACTUALLY STANDING 180 DEGREES TOWARDS MY LEFT, BEHIND ME WHEN I STARTED. THE DOOR OF THIS CAR WAS TURNED SIGNIFICANTLY INWARDS WHERE THE FRONT OF MY CAR HIT. THE OTHER CAR WAS EVEN PUSHED ALL THE WAY TO THE CURB UNTIL MY CAR FINALLY CAME TO A STOP. ALL THIS WHILE I WAS STANDING ON THE BRAKE. FORTUNATELY, NOBODY WAS HURT. ALTHOUGH I HAD 2 WITNESSES, WHO TESTIFIED THE UNUSUAL ACCELERATION AND BEHAVIOR OF MY CAR, I HAVE BEEN CHARGED FOR THIS ACCIDENT WITH SIGNIFICANT DAMAGE ON THE OTHER CAR, WHICH TURNED OUT TO BE A TOTAL. MY CAR WAS ABOUT 2 MONTHS OLD AT THIS TIME, BUT I HAVE BEEN A SECURE DRIVER WITH NUMEROUS MODELS FOR MORE THAN 20 YEARS. MY LONG EXPERIENCE ALSO INCLUDES DRIVING A 10 TON UTILITY TRUCK IN THE MILITARY AND I HAVE NEVER HAD ANYTHING SIMILAR HAPPEN. I ASKED MY 5-STAR DEALERSHIP TO CHECK INTO THE ELECTRONICS AND THE BOARD COMPUTER. THEY SAID THAT THEY DIDN'T FIND ANYTHING, SO I HAD NO CASE. HOWEVER, I READ ABOUT SIMILAR EVENTS AND ONE IN PARTICULAR MOST RECENTLY, WHICH PROVIDED A LINK TO THIS COMPLAINT FORM. I DIDN'T REPORT THIS EARLIER, BECAUSE I DIDN'T KNOW ABOUT THIS COMPLAINT POSSIBILITY BACK THEN. HOWEVER, THE OFFICIAL DOCUMENTS ARE STILL AVAILABLE. THANK YOU. JM . NM
VISIBILITYDecember 22, 2006
(1) INCREASING FREQUENCY OF DEFROSTER/HEATER/VENTILATION SYSTEM MALFUNCTION (2) AIR OF THE WRONG TEMPERATURE WILL COME FROM THE VENTS, OR MORE OFTEN -AND MORE IMPORTANTLY, NO AIR WILL COME FROM THE VENTS, INCLUDING THE WINDSHIELD DEFROSTER VENTS, EVEN THOUGH THE BLOWER IS OBVIOUSLY WORKING. I AM OFTEN UNABLE TO CLEAR WINDSHIELD OF CONDENSATION IN ORDER SEE WELL ENOUGH TO DRIVE SAFELY. (3) THE DEALERSHIP TELLS ME IT WILL COST $2500.00 TO FIX THE PROBLEM, AND I CAN'T AFFORD THAT. SO NOTHING HAS BEEN DONE TO FIX THE PROBLEM. *NM
VISIBILITYDecember 18, 2006
FRONT WINDSHIELD AND PASSENGER SIDE WINDOWS FOGGING. AC MAKING LOTS OF NOISES. SMELL OF COOLANT INSIDE VEHICLE. *JB
VEHICLE SPEED CONTROLDecember 16, 2006
MY VEHICLE, JEEP GRAND CHEROKEE 2001 LIMITED ADDITION WITH AROUND 47,000 MILES ON THE ODOMETER PERFORMED SATISFACTORILY UNTIL THIS MORNING WHEN MY WIFE WAS RETURNING FROM THE USUAL DROP-OFF OF MY SON TO THE PRESCHOOL. AS SHE WAS WAITING FOR THE GARAGE DOOR OF THE APARTMENT COMPLEX WHERE WE LIVE WHILE HER FOOT WAS ON THE BRAKE, THE CAR SUDDENLY SHOT UP AND CRASHED THROUGH THE GARAGE DOOR AND CAME TO COMPLETE STOP 20 FEET FROM THE GATE. THIS HORRIFYING EXPERIENCE, FORTUNATELY, DID NOT CAUSE ANY PHYSICAL INJURY TO MY WIFE AND MY 15 MONTHS DAUGHTER SECURED IN THE BACK SEAT. LUCKILY, THERE WAS NO INCOMING CAR NOR PEOPLE INJURED. HOWEVER, WE ARE AFRAID THAT THE VEHICLE WHICH SUSTAINED MAJOR DAMAGES TO THE BODY WILL NOT PROVIDE ANY MORE PEACE OF MIND. IT IS DEFINITIVELY A WAKE-UP CALL FOR US TO SEARCH A MORE SAFE VEHICLE FOR MY FAMILY. *JB
VISIBILITYDecember 16, 2006
THERE WAS NO HEAT ON PASSENGER SIDE DUE TO BLEND DOOR FAILURE. THEREFORE DEFROSTING THE WINDSHIELD PROPERLY WAS NOT POSSIBLE. THIS WAS FOLLOWED SHORTLY BY A LEAKING HEATER CORE WHICH FILLED THE CAR WITH COOLANT MIST DURING VEHICLE OPERATION. THE BLEND DOORS ASSEMBLIES WERE REPLACED ALONG WITH THE HEATER CORE TO SOLVE THE PROBLEMS. *JB
ELECTRICAL SYSTEM,EQUIPMENT,UNKNOWN OR OTHERDecember 15, 2006
AIR ONLY BLOWS ONE SPEED ONLY AT CONSTANT SPEED WHEN ACCELERATING AND CUTS OFF WHEN BRAKING. THE AIR ONLY BLOWS HOT AIR AND THE TEMP CAN NOT BE CHANGED. THE AIR/HEAT STARTED TO NOT WORK CORRECTLY ON THE PASSENGER SIDE FIRST THEN REACHED THE DRIVERS SIDE. THERE IS LOUD CREAKING NOISES COMING FROM THE DASH WHEN THE UNIT IS TURNED ON OR WHEN THE CAR IS CUT OFF. IT CAN EVEN BE HEARD OUTSIDE OF THE VEHICLE. *NM
VISIBILITYDecember 15, 2006
THE DEFROSTER DOESN'T WORK CORRECTLY DUE TO THE BLEND DOORS FAILING TO OPEN WHEN NEEDED. I SEE THIS AS A VERY DANGEROUS SAFETY ISSUE IN COLD/ICY WEATHER HERE IN NEW ENGLAND. IT SEEM TO BE A COMMON PROBLEM AFTER SPEAKING WITH THE JEEP SERVICE PEOPLE AND OTHER GRAND CHEROKEE OWNERS. *JB
SERVICE BRAKES, HYDRAULICDecember 11, 2006
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE PULSATED, WHEN THE BRAKE PEDAL WAS DEPRESSED. IT WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS, WHERE DIFFERENT PARTS OF THE BRAKES WERE REPLACED HOWEVER; THE PROBLEM RECURRED.
VISIBILITY,UNKNOWN OR OTHERDecember 10, 2006
BLEND AIR DOORS FOR AC/HEAT FAIL AND CAUSE LOSS OF HEAT AND WINDSHIELD TO FOG UP. BEEN SERVICED AND REPLACED TWICE ALONG WITH AC/HEAT CONTROLLER. *JB
VISIBILITYDecember 10, 2006
2001 JEEP GRAND CHEROKEE BLOWING COLD AIR AND MAKING CRACKING SOUNDS FROM THE DASH. CAN NOT AT TIMES STOP THE COLD AIR COMING FROM DASH AND VENTS. *NM
VISIBILITYDecember 7, 2006
HEATER FAILURE CAUSES THE WINDSHIELD TO FOG OVER AND SINCE THERE IS NO HEAT IT WON'T DEFOG IT. THIS CAUSES ME TO HAVE TO WIPE THE WINDSHIELD WITH MY HANDS/NAPKINS. COULD BE VERY DANGEROUS IF THIS HAPPENS WHILE DRIVING IN TRAFFIC OR AT NIGHT. *NM
VISIBILITYDecember 7, 2006
DT*: THE CONTACT STATED THE DRIVER SIDE WINDOW DID NOT GO DOWN. THE VEHICLE WAS TAKEN TO THE SERVICE, WHO DETERMINED THE WINDOW REGULATOR FRACTURED.
EQUIPMENTDecember 7, 2006
I WAS NEVER TOLD THAT THERE WAS A PROBLEM WITH 1999-2004 JEEP GRAND CHEROKEES AIR CONDITIONING UNITS FAILING?! WHY HAS JEEP DONE NOTHING ABOUT THIS PROBLEM!?! I AM NOW STUCK WITH A JEEP THAT HAS UNCONTROLLABLE AIR CONDITIONING MALFUNCTIONS.. I AM VERY UPSET WITH JEEP. *JB
VISIBILITYDecember 7, 2006
MY HEATER AND DEFROSTER DOES NOT WORK. THIS IS KNOWN PROBLEM RELATED TO THE BLEND DOOR FAILURE WITH JEEP GRAND CHEROKEES WITH DUAL CLIMATE CONTROL. THIS IS VERY DANGEROUS IN ICY WEATHER. *JB
VISIBILITYDecember 6, 2006
HEATING SYSTEM WORKED FINE UNTIL WARM AIR SUDDENLY STOPPED BLOWING OUT OF VENTS. TOOK THE VEHICLE TO THE DEALERSHIP AND THEY SAID THIS WAS A COMMON PROBLEM THAT THEY PROBABLY DO ABOUT 3 OR 4 A WEEK. TOTAL REPAIR BILL WAS $780. I DIDN'T HAVE THIS KIND OF MONEY AND IT APPARENTLY WAS NEVER RECALLED, JUST TSB. IT HAS BEEN TWO WINTERS NOW DRIVING WITH EXTREMELY FOGGED WINDOWS DUE TO NO HEAT. JEEP HAS DONE NOTHING TO HELP WITH THIS HUGE EXPENSE. *JB
UNKNOWN OR OTHERDecember 5, 2006
BLEND AIR DOOR IN 2001 JEEP GRAND CHEROKEE LIMITED HAS BROKEN. SEEMS AS THOUGH A RE-CALL IS INEVITABLE CONSIDERING THE QUANTITY OF FAILURES THAT HAVE OCCURRED FOR PEOPLE WHO HAVE SPENT A LARGE AMOUNT OF MONEY FIXING THESE PROBLEMS. *NM
VISIBILITYNovember 30, 2006
THE HVAC SYSTEM IN MY VEHICLE QUIT SUPPLYING HEAT TO THE DEFROSTER VENTS AND PASSENGER SIDE VENTS. ON COLD MORNINGS IT WAS VERY DIFFICULT TO CLEAR THE MOISTURE AND FROST FROM THE WINDSHIELD AND WINDOWS. OFTEN TIMES I HAD TO DRIVE WITH THEM FOGGED UP DUE TO THE DEFROSTER NOT WORKING. THE CAUSE WAS DETERMINED TO BE BROKEN BLEND DOORS AND FAILED MOTORS INSIDE THE HVAC SYSTEM. I HAD TO PAY MY LOCAL DEALER $400 TO GET THE PROBLEM FIXED BECAUSE I COULD NOT DRIVE SAFELY WITHOUT THE DEFROST WORKING. THEY HAD TO REPLACE THE DRIVER AND PASSENGER BLEND DOORS AND MOTORS AND THE MODE DOOR AND MOTOR. THE DEALER DECIDED TO PAY FOR THE LABOR BECAUSE THEY KNEW IT WAS A VERY COMMON PROBLEM. OTHERWISE IT WOULD OF COST ME $1000 TO FIX. THIS FAILURE IS VERY COMMON ON THE LIMITED AND OVERLAND (1999-2004) MODELS THAT HAVE THE DUAL ZONE HVAC SYSTEM. IT IS ALSO ANNOYING THAT THE DEALERS AND THE MANUFACTURE KNOW THIS IS COMMON AND DON'T ISSUE A SAFETY RECALL. *NM
VISIBILITYNovember 29, 2006
I HAVE HAD 3 DIFFERENT POWER WINDOWS FAIL ON MY 2001 GRAND CHEROKEE. EACH TIME THE ENTIRE MOTOR MECHANISM HAS TO BE REPLACED AT $450.+ EACH AND ALL THAT IS WRONG IS A SMALL PLASTIC NUT ON THE END OF A METAL CORD. THIS IS RIDICULOUS. *JB
SERVICE BRAKES, HYDRAULICNovember 29, 2006
ROTORS, CALIPERS AND BRAKES NEED CUT OR REPLACED ANYWHERE FROM 1 TO 4,000 MILES. AS OF THIS DATE, THIS IS MY 7TH TIME! A PULSATION IN BRAKING... THE MANUFACTURER HAS REPLACED OR CUT THE ROTORS 6 TIMES, THE DRIVE ONCE, THE CALIPERS ONCE AND THE BRAKES ONE OR TWO TIMES... I WENT TO AN INDEPENDENT ON 11-29-06 AND HAD 2 ROTORS REPLACED, 2 RESURFACED/CUT AND BRAKES REPLACED WITH 26,500 MILES ON VEHICLE. A 2001 JEEP GRAND CHEROKEE LIMITED. *JB
VEHICLE SPEED CONTROLNovember 28, 2006
ACCELERATED OUT OF CONTROL IN REVERSE. COULDN'T STOP THE VEHICLE. *JB
SEATSNovember 1, 2006
FRONT DRIVERS SEAT IS BROKEN. IT'S OFF THE TRACK AND THE BEARINGS ARE BROKEN, WHICH COULD CAUSE THE DRIVER TO FLIP TO THE BACK SEATS IF IN AN ACCIDENT, LEAVING NO ONE IN DRIVERS SEAT AT ALL. *NM
ELECTRICAL SYSTEMOctober 31, 2006
HORN FAILURE. THIS IS NOT THE FIRST OCCASION OF THIS EVENT. THE INTERSTATE TRAFFIC WAS AT STOPPED DUE TO A WRECK AND A SEMI TRUCK ATTEMPTED TO MAKE A LANE CHANGE. I ATTEMPTED TO SIGNAL THAT THE LANE WAS OCCUPIED BY BLOWING THE CAR HORN AND AFTER PRESSING ON THE HORN LOGO IN THE CENTER OF THE STEERING WHEEL NOTHING HAPPENED. I TRIED MULTIPLE TIMES AND STILL NOTHING. LUCKILY THE DRIVER OF THE SEMI FINALLY LOOKED AND STOPPED BEFORE PUSHING MY CAR INTO THE CENTER CONCRETE DIVIDER. IT IS A VERY FRUSTRATING FEELING TO SEE AN IMPENDING CASH AND TO HAVE NO MEANS TO ALERT OTHER DRIVERS. *NM
EXTERIOR LIGHTINGOctober 11, 2006
DT*: THE CONTACT STATED THE PLASTIC COVERING ON BOTH HEADLIGHTS BECAME PROGRESSIVELY MORE FOGGED AND DISCOLORED TO THE POINT OF BEING NEARLY OPAQUE. THIS CAUSED THE INTENSITY OF THE HEADLIGHTS TO DIMINISH. A SERVICE DEALER WAS CONTACTED, AND DETERMINED NOTHING COULD BE DONE TO FIX THE PROBLEM. UPDATED 12/1/2006 - *NM
TIRES,WHEELSSeptember 27, 2006
I HAD A SLOW LEAK IN MY REAR TIRES , SO I WENT TO GET THEM PLUGGED. I WAS TOLD THAT THE RIMS HAD RUSTED THROUGH THE BACK TIRES AND PUNCTURED THE TIRES. I COULD NOT GET INTO A JEEP DEALERSHIP FOR TWO WEEKS SO MY MECHANIC ORDERED A NEW RIM (JEEP PART) AND TWO NEW TIRES SO THAT I COULD DRIVE SAFELY. JEEP REFUSES TO ACCEPT RESPONSIBILITY BASED ON THE FACT THAT I HAD MY OWN MECHANIC REPLACE THE TIRES. I WAS TOLD THAT I SHOULD HAVE WAITED TWO WEEKS. HOWEVER, I WAS NOT GOING TO RISK DRIVING ON A FAULTY RIM AND TIRES. I STILL HAVE THE RUSTED OUT RIMS AND PUNCTURED TIRES THAT JEEP REFUSES TO ACKNOWLEDGE. *JB
VISIBILITYSeptember 12, 2006
POWER WINDOW FAILURE ON 2 OF 4 WINDOWS. *JB
POWER TRAINSeptember 12, 2006
AUTOMATIC TRANSMISSION BEGAN TO SLIP THEN WOULD NOT ENGAGE AT ALL IN THE COURSE OF 2 DAYS. THE ENTIRE TRANSMISSION WAS DESTROYED BY THE TORQUE CONVERTOR "COMPLETELY BREAKING APART" PER THE TRANSMISSION SHOP RESULTING IN THE COMPLETE TRANSMISSION HAVING TO BE COMPLETELY REBUILT AT 83,000 MILES. *JB
ENGINE AND ENGINE COOLINGSeptember 11, 2006
DT*: THE CONTACT STATED WHILE TRAVELING 20 MPH, A LOUD BANG WAS HEARD. THE VEHICLE WAS PULLED OVER AND THE CONTACT LOOKED UNDER THE VEHICLE AND FOUND THE RADIATOR WAS LEAKING FLUID. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE, AND IT WAS NOTICED THERE WAS A DENT ON THE HOOD. WHEN THE HOOD WAS RAISED, THE CONTACT NOTICED THE FAN FRACTURED CAUSING THE DENT AND THE HOLE IN THE RADIATOR. THE DEALERSHIP REPLACED THE FAN, FAN SHROUD, AND RADIATOR.
AIR BAGSSeptember 4, 2006
MY DAUGHTER WAS DRIVING HER 2001 JEEP GRAND CHEROKEE ON THE FREEWAY GOING ABOUT 65-70 MI/HOUR. WHEN SHE TRIED TO CHANGE LANES, THE CAR SWERVED FOR NO REASON AND CRASHED INTO THE MIDDLE DIVIDER. THE CAR HAS BEEN TOTALED NOW. IN ADDITION, WHEN SHE CRASHED INTO THE DIVIDER, THE CAR AIR BAG DID NOT OPEN. I THINK THERE WAS A VEHICLE DEFECT (EITHER DESIGN OR MANUFACTURE) IN THE JEEP WHICH CAUSED THIS ACCIDENT. *NM
VISIBILITYAugust 31, 2006
THE LEFT POWER WINDOW FAILED. I HAVE ONLY 50,000 MILES AND I TOOK IT TO THE DEALER AND THE COST IS $450.00. ON THE EVENING BEFORE THIS INCIDENT, I HAD ALL WINDOWS UP. BUT ON THE NEXT MORNING THE LEFT WINDOW WAS DOWN AND WOULD NOT GO BACK UP. I TOOK THE JEEP TO THE DEALERSHIP THEY ACTED LIKE IT WAS A COMMON OCCURRENCE. THE MECHANIC KNEW THE PROBLEM IMMEDIATELY BEFORE I COULD FINISH EXPLAINING WHAT WAS WRONG. THE POWER MECHANISM HAD FAILED. THE MECHANIC SAID THAT THE WINDOW COULD DOWN WHEN THE MECHANISM FAILS. THIS TELLS ME THAT A LOT REPORTS TO REPAIR THE POWER WINDOWS. OF COURSE NOTHING IS BEING DONE ABOUT THIS PROBLEM BY CHYRSLER. THE MECHANIC TOLD ME WITHOUT EVEN LOOKING FOR THE PRICING HOW MUCH IT WAS GOING TO COST ME. THAT'S ODD! I HAVE NEVER BEEN TO A MECHANIC AND HE DID NOT HAVE TO GET A PRICING ON THE PARTS AND THEN ADD IN THE LABOR. THIS MECHANIC HAD ALL THE COSTS BUILT INTO HIS HEAD. THE POWER WINDOW MECHANISM IS DEFECTED AND SHOULD BE RECALLED. *JB
SERVICE BRAKES, HYDRAULICAugust 20, 2006
PURCHASED THE CAR USED AUGUST 2005. FIRST NOTICED A VIBRATION IN THE STEERING WHEN BRAKING AROUND FEBRUARY 2006. TOOK IN TO MECHANIC FOR OIL CHANGE AND HAD BRAKES CHANGED. WAS ADVISED THAT THE ROTORS WERE WARPED AND NEEDED REPLACED. *JB
SERVICE BRAKES, HYDRAULICAugust 16, 2006
BRAKES STARTED SMOKING AND STICKING 5.5 HOURS AWAY FROM HOME WHILE GOING ON VACATION. WENT TO BRAKE REPAIR PLACE AND THEY DETERMINED CALIPERS WERE STICKING. COULDN'T GET A RENTAL CAR, JEEP DEALERSHIP WOULDN'T GIVE US A RENTAL CAR. CALIPERS ARE COVERED UNDER WARRANTY. PROCEEDED ON TO VACATION DESTINATION W/BRAKES STILL NOT FIXED. CALLED THE LOCAL JEEP DEALERSHIP AND THEY COULDN'T EVEN LOOK AT THE JEEP UNTIL A WEEK AND A HALF LATER, AND WE'D BE BACK HOME BY THEN. HAD JEEP TOWED TO A JEEP DEALERSHIP FURTHER AWAY AND IT TOOK SOME CONVINCING ON OUR PART TO GET DAIMLER CHRYSLER TO PAY FOR THE TOW TO THE DEALERSHIP THAT WAS FURTHER AWAY. THAT JEEP DEALERSHIP HAD THE CALIPERS SENT TO THEM, BUT THEY GOT LOST IN THE MAIL AND THEY COULDN'T REPAIR THE CALIPERS. THEY HAD THE JEEP THE WHOLE WEEK WE WERE ON VACATION. WHY DIDN'T THEY (A) HAVE CALIPERS IN STOCK AND (B) OVERNIGHT THE CALIPERS SO THEY COULD BE SURE THEY GOT THEM? HAD TO DRIVE BACK HOME FOR OVER NINE HOURS WITH BRAKES AND CALIPERS STILL NOT WORKING PROPERLY. HAD JEEP TOWED TO OUR LOCAL DEALERSHIP AND THEY REPLACED 3 CALIPERS, BRAKE LINES AND BRAKE PADS. THE CALIPERS WERE COVERED UNDER OUR WARRANTY, BUT BRAKES PADS AND EVERYTHING ELSE WASN'T AND WE HAD TO PAY OVER $500 FOR THOSE TO BE REPLACED. I BELIEVE DAIMLER CHRYSLER SHOULD NOT HAVE CHARGED US FOR REPLACING ANYTHING BECAUSE THE CALIPERS CAUSED THE BRAKE PADS AND ROTORS TO FAIL. I ALSO THINK SINCE THE DEALERSHIP COULDN'T REPAIR THE CALIPERS THEY SHOULD HAVE HAD THE JEEP TOWED TO OUR LOCAL DEALERSHIP AND GIVEN US A RENTAL CAR TO GET HOME. JEEP ONLY HAD 46,000 MILES ON IT WHEN THIS ALL HAPPENED. *NM
SERVICE BRAKES, HYDRAULICAugust 16, 2006
DT*: THE CONTACT STATED WHILE BRAKING THE STEERING COLUMN VIBRATED. THE HARDER THE BRAKE PEDAL WAS APPLIED THE MORE THE STEERING COLUMN VIBRATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN 2003 AND THE ROTORS WERE REPLACED. THE VIBRATION RETURNED AND THE DEALERSHIP STATED THE ROTORS NEED TO BE REPLACED A SECOND TIME. THE VEHICLE WAS LOCATED IN A SALT BELT STATE. UPDATED 10/25/2006 - *NM
STEERINGAugust 15, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE POWER STEERING FLUID LEAKED ONTO THE PAVEMENT. THE CONTACT DETERMINED THE POWER STEERING HOSE HAD A LEAK, AND REPLACED THE POWER STEERING HOSE. THE DEALER WAS ALERTED. UPDATED 09/22/06. 8JB
VISIBILITYJuly 31, 2006
POWER WINDOWS BROKE AND THE CAR ONLY HAS 50,000 MILES IT IS A 2001 JEEP GRAND CHEROKEE. THE POWER WINDOWS BREAK IN THE DOORS. COSTING $450.00 TO REPAIR. THE VEHICLE IS ALWAYS BEEN KEPT IN THE GARAGE. WE HAVE HAD THEM BOTH BREAK ON THE FRONT DOORS IN THE THREE MONTHS. *JB
STEERINGJuly 31, 2006
CONSUMER MOVED STEERING WHEEL FORWARD UPON EXITING 2001 JEEP CHEROKEE. NOW THE STEERING WHEEL WILL NOT MOVE AT ALL. *KB WHEN THE STEERING WHEEL WAS MOVED FORWARD THE CONSUMER HEARD A FUNNY NOISE. NOW THE STEERING WHEEL CANNOT BE MOVED BACK TO IT'S NORMAL DRIVING POSITION. THE CONSUMER CALLED THE DEALER AND WA GIVEN THE MANUFACTURERS CUSTOMER SERVICE NUMBER. THE CONSUMER CONTACTED THE MANUFACTURER AND WAS TOLD THAT SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY THEY WOULD NOT PROVIDE ANY ASSISTANCE. *NM
SERVICE BRAKES, HYDRAULICJuly 26, 2006
I PURCHASED A NEW JEEP GRAND CHEROKEE LAREDO IN MAY OF 2001. IN JULY 2005, I NOTICED A PULSATION IN THE BRAKE PEDAL WHEN DECELERATING FROM HIGHWAY SPEEDS GREATER THAN FORTY MPH. THE DEALER SAID THE ROTORS WERE WARPED, AND RECOMMENDED REPLACING THE FRONT BRAKE ROTORS AND BRAKE PADS. THE COST WOULD BE OVER $300.00. THE CAR HAS 13,00 MILES. BUT IT IS OVER 3 YEARS OLD, SO REPAIRS ARE NOT COVERED UNDER ANY WARRANTY. THIS PROBLEM IS VERY COMMON, AND APPEARS TO BE LINKED TO THE CALIPERS AS WELL AS THE ROTORS. REPLACING THE CALIPERS WITH DESIGN, AS WELL AS THE ROTORS AND PADS REPORTEDLY ELIMINATED RECURRENT PROBLEMS. IS A RECALL JUSTIFIED TO CORRECT THIS PROBLEM? *JB
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTINGJuly 26, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE LOW BEAM STOPPED WORKING. BOTH PROBLEMS OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE EITHER PROBLEM.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJuly 26, 2006
2001 JEEP CHEROKEE REAR BRAKE AND TURN SIGNAL LIGHTS REPEATEDLY BURN OUT. *KB *JB
SERVICE BRAKES, HYDRAULIC,EQUIPMENTJuly 15, 2006
MY WIFE AND I PURCHASED A NEW 2001 CHRYSLER GRAND CHEROKEE AND HAVE HAD NOTHING BUT PROBLEMS WITH OUR BRAKES, ROTORS AND CALIPERS. THE WARRANTY COVERED IT FOR THE FIRST THREE YEARS AND THE CHRYSLER MANUFACTURING PAID FOR REPAIRS UP TO NOW, BUT ARE NOW REFUSING TO PAY FOR FUTURE REPAIRS. AND IT'S DUE AGAIN, THE BRAKES AND ROTORS HAVE BEEN REPLACED EVERY YEAR. I BELIEVE THIS IS A SECRET RECALL AND I'M SURE A TECHNICAL SERVICE BULLETIN WAS ISSUED TO ALL THE DEALER REPAIR SHOPS AND THAT ANGERS ME AND I'M SURE A LOT OF YOUR COMPLAINTS AS WELL MY WIFE AND I ARE AT OUR WIT'S END AND DON'T KNOW WHO TO TURN TO. THIS TO ME, WARRANTS A NATION WIDE RECALL, DOES SOMEONE HAVE TO DIE BEFORE CHRYSLER TAKES THIS COMPLAINT SERIOUSLY OR HAS IT ALREADY HAPPENED AND THE PEOPLE WHO INVESTIGATED THE ACCIDENT WASN'T AWARE OF THIS DANGEROUS DEFECT, WHO KNOWS? WE REFUSE TO TRADE IT IN OR SELL BECAUSE WE SIMPLY CAN'T AFFORD IT AT THIS TIME, IT'S PAID FOR. ANY ADVICE AND/OR GUIDANCE WILL BE APPRECIATED. THANKS. *JB
VISIBILITYJuly 15, 2006
THERE IS AN ONGOING PROBLEM WITH JEEP GRAND CHEROKEE A/C BLEND DOORS FROM 1998 THROUGH 2005. THERE IS A TSB ISSUED FOR THIS PROBLEM, BUT IT IS NOT WARRANTY COVERED AFTER THE ORIGINAL 36000 MILE WARRANTY. PER THE TSB, THE BLEND DOOR ASSEMBLY IS POORLY DESIGNED IN THAT THERE IS NOT RANGE OF TRAVEL STOP ON THE ACTUATOR MOTOR, CAUSING THE PLASTIC SHAFT TO ABSORB ALL THE MOTOR TORQUE, EVENTUALLY BREAKING THE SHAFT. THE PROBLEM IS THIS IS A DESIGN FLAW WHICH SHOULD BE RECALLED. I HAD TO SPEND 900 DOLLARS TO GET MINE FIXED BECAUSE THE LABOR REQUIRED TO PULL THE DASH. THIS PROBLEM EXISTS OVER SEVERAL MODEL YEARS OF THIS VEHICLE PER THE TSB, AND IS FAIRLY COMMON. I FEEL THE MANUFACTURER SHOULD BE REQUIRED TO RECALL THESE VEHICLES FOR REPAIR. IF THE BLEND DOOR BREAKS, THERE IS COLD AIR ONLY, NO HEAT, MAKING WINTER DRIVING POTENTIALLY DANGEROUS DUE TO NO DEFROST. *JB
STEERINGJuly 14, 2006
DT*: THE CONTACT STATED THAT THE STEERING WHEEL WAS MAKING A CLICKING SOUND WHILE TURNING. THE TILT STEERING WHEEL THEN LOCKED IN THE FORWARD POSITION. A SERVICE DEALER WAS CONSULTED ABOUT THE PROBLEM, BUT THE VEHICLE WAS NOT INSPECTED.
EXTERIOR LIGHTINGJuly 14, 2006
DT*: THE CONTACT STATED THAT THE VEHICLE'S REAR BRAKE LIGHTS BURNS OUT REPEATEDLY. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALERS FOR FURTHER.
VISIBILITYJuly 13, 2006
BOTH FRONT WINDOW MOTORS FAILED IN A 6 MONTH PERIOD. *JB
ENGINE AND ENGINE COOLINGJuly 11, 2006
AC FAN QUIT WORKING ON LONG TRIP HOME. TOOK TO DEALER HAD TO REPLACE RESISTOR, WHICH THEY SAID THEY ALSO HAD TO REPLACE WITH A NEW STYLE WIRING HARNESS. COST 410.00 FOR PARTS AND LABOR, WITH PARTS BEING MORE THAN LABOR. HAD TO DRIVE IN EXTREME HEAT WITH WINDOWS DOWN TO GET HOME, OVER 3 HOURS. *JB
SEATSJuly 10, 2006
PURCHASED '01 JEEP NEW. DRIVER SIDE HEATED SEAT DID NOT WORK FROM DAY ONE. HEATING ELEMENT REPLACED AT 1,400 MILES BY DEALER. APPROXIMATELY 2004/60K PS HEATED SEAT STOPPED WORKING. APPROXIMATELY 2005/90K WHILE DRIVING DRIVER SIDE HEATED SEAT BECAME UNBEARABLY HOT AND SMOKING. PULLED CAR OVER, TURNED OFF SWITCH, HAVE NOT TURNED ON SINCE FOR FEAR OF CAR FIRE. *JB
ELECTRICAL SYSTEM,VISIBILITYJuly 5, 2006
WINDOW FRONT MECHANISM LEFT SIDE AND RIGHT SIDE BROKE TWICE ON 3 JEEPS THAT I OWNED ALL 2001. WINDOW DID NOT GO UP ON 3 SEPARATE OCCASIONS HAD TO CHANGE THE MECHANISM. MILES VARIED BUT ALL 3 WHERE 2001 JEEPS GRAND CHEROKEE. LAST INCIDENT NOTED ON DATE YOU ARE ASKING. *JB
STEERINGJuly 5, 2006
EXPERIENCED ISSUES WITH STEERING ASSEMBLY CONSISTENT WITH NHTSA CAMPAIGN ID 01V007000 (STEERING BOX RECALL FOR 2001 JEEP GRAND CHEROKEE) AND NOTICED THE VEHICLE BECAME LESS RESPONSIVE TO STEERING INPUT AND RESULTED IN A NEAR ACCIDENT WHILE ENTERING A HIGHWAY ON-RAMP ON JUNE 26, 2006 (THE CAR WOULD NOT TURN WHEN THE WHEEL WAS TURNED). THE CAR WAS TAKEN TO A DEALER SERVICE STATION AND THE DEALER RECOMMENDED STEERING BOX REPLACEMENT DUE TO NOTICEABLE GRINDING IN STEERING ASSEMBLY. JEEP CLAIMS THE REPAIR IS NOT COVERED UNDER WARRANTY OR THE RECALL. THE RECALL IS EFFECTIVE FOR VEHICLES BUILT BETWEEN THE DATES OF NOVEMBER 22 AND DECEMBER 5, 2000 ONLY, MY VEHICLE WAS BUILT ON DECEMBER 6, 2000. JEEP WAS UNABLE TO CONFIRM THAT MY VEHICLE WAS NOT MADE WITH DEFECTIVE PARTS. I AM REQUESTING NHTSA INVESTIGATE JEEP GRAND CHEROKEE VEHICLES MADE AFTER DECEMBER 5, 2000 FOR STEERING BOX FAILURE ISSUES, THE RECALL ISSUED IS NOT EXTENSIVE ENOUGH RESULTING IN POTENTIAL SAFETY ISSUES. *JB
STEERINGJune 29, 2006
DT*: THE CONTACT STATED THAT WHEN MAKING EITHER A RIGHT OR LEFT TURN THERE WAS A PUMPING SOUND. THERE IS A NHTSA RECALL, # 01V007000, REGARDING THE STEERING:GEAR BOX (OTHER THAN RACK AND PINION). THE VIN WAS NOT INCLUDED IN THE RECALL.
VISIBILITYJune 19, 2006
BOTH THE FRONT DRIVER SIDE AND THE FRONT PASSENGER SIDE WINDOW MOTOR HAVE TO BE REPLACED WITHIN ONE MONTH OF EACH OTHER. *JB
AIR BAGSJune 16, 2006
DT*: THE CONTACT STATED WHEN STARTING THE VEHICLE THE FRONTAL AIRBAG LIGHT ILLUMINATED. ALTHOUGH THE DEALERSHIP AND MANUFACTURER WERE ALERTED, NO INSPECTIONS HAVE BEEN MADE.
POWER TRAINJune 15, 2006
2001 JEEP CHEROKEE SPORT, WIFE PARKS VEHICLE AT TOP OF STEEP DRIVEWAY ON FAIRLY LEVEL GROUND. PUTS TRANSMISSION IN "PARK", SETS EMERGENCY BRAKE AND EXITS CAR, LEAVING CAR RUNNING FOR NIECE AND 2YR OLD SON TO HAVE AC. AFTER APPROXIMATELY 15 MIN, NIECE DECIDES TO EXIT VEHICLE, OPENS PASSENGER DOOR, REACHES OVER TO TURN OFF IGNITION. AS SOON AS IGNITION IS TURNED OFF, CAR LURCHES BACKWARD, RUNS DOWN HILL, CROSSES THE STREET, RUNS THROUGH NEIGHBORS BACK YARD, THROUGH TREES, OVER RETAINING WALL AND HIGH CENTERS ON LARGE LOG. ALL PASSENGERS WERE OKAY BUY DID OVER $3000.00 IN DAMAGE TO VEHICLE. *NM
VISIBILITYMay 17, 2006
DT*: THE CONTACT STATED THE EXTERIOR REARVIEW MIRRORS DO NOT STAY IN THE POSITION THE POWER CONTROLS HAVE SET. THE MIRRORS ADJUST UP OR DOWN ON THEIR OWN. AN INDEPENDENT REPAIR SHOP DETERMINED THE MOTOR FOR THE MIRRORS NEEDED TO BE REPLACED. UPDATED 05/30/2006. *AK
VISIBILITYMay 9, 2006
PASSENGER SIDE WINDOW STOPPED WORKING AND FELL INTO DOOR IN 2005. DRIVER SIDE WINDOW HAS NOW DONE THE SAME THING IN 2006. FIRST TIME IT COST ME OVER $300 TO REPAIR, I'M SURE THIS SECOND TIME IT WILL BE THE SAME. OBVIOUSLY, THERE IS A DEFECTIVE PART HERE, SINCE IT HAS HAPPENED TWICE IT IS NOT JUST NORMAL WEAR AND TEAR. THIS PROBLEM IS OUT THERE ALL OVER THE INTERNET - CHRYSLER/JEEP NEEDS TO RECALL AND REPAIR THIS ISSUE. *NM
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,EXTERIOR LIGHTINGMay 8, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT NIGHT THE HEADLIGHTS WOULD NOT TURN OFF, THE BATTERY WAS DISCONNECTED SO THE HEADLIGHT WOULD GO OFF. SECOND, THE CAR IS NOT IN PARK LIGHT ILLUMINATED ON THE OVERHEAD CONSOLE WHILE DRIVING 45 MPH. THIRD, THE ANTILOCK BRAKES VIBRATED WHILE COMING TO A COMPLETE STOP AT A RED LIGHT CAUSING THE VEHICLE TO ACCELERATE. THE VEHICLE HIT ANOTHER VEHICLE FROM BEHIND HOWEVER NO ONE WAS INJURED. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE SUSTAINED FRONTAL DAMAGE AND WAS DRIVEN HOME. THE DEALERSHIP INSPECTED THE VEHICLE BUT WAS UNABLE TO DETERMINE THE PROBLEMS. THE MANUFACTURER WAS ALERTED. UPDATED 6/23/2006 - *NM
SERVICE BRAKES, HYDRAULICMay 3, 2006
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT HIGH SPEEDS, THERE WAS A PULSATION AND AN INCREASED STOPPING DISTANCE. THE VEHICLE WAS SEEN BY A DEALER AND THE ROTORS WERE REPLACED. AFTERWARDS, THE BRAKE PULSATION CONTINUED TO PERSIST.
EXTERIOR LIGHTINGApril 17, 2006
LEFT REAR BRAKE LIGHT DIMS AND GOES OUT AT NIGHT WHEN LIGHTS ARE ON WHEN I BRAKE OR WHILE I AM DRIVING WITH LIGHTS ON DURING THE DAY WHEN I BRAKE. I HAVE HAD THE BULB LOOKED AT AND CHANGED 4 TIMES NOW. EACH TIME I AM ASSURED THE PROBLEM IS FIXED. I HAD IT CHANGED AGAIN 2 WEEKS AGO AND I AM NOW EXPERIENCING THE SAME PROBLEM. *JB
SERVICE BRAKES, HYDRAULICApril 10, 2006
DT*: THE CONTACT STATED WHEN THE VEHICLE REACHED BETWEEN 8,000 AND 10,000 MILES, THE ROTORS BEGIN TO WARP. THE VEHICLE'S ROTORS WERE PREVIOUSLY WARPED 10,000 MILES BEFORE THE LAST OCCURRENCE. THIS PRIMARILY OCCURRED WHILE DRIVING 40MPH AND ABOVE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER DETERMINED THIS WAS NORMAL WEAR OF THE ROTORS; HOWEVER, THE DEALER SUGGESTED RESURFACING THE ROTORS AGAIN.
POWER TRAINMarch 22, 2006
2001 JEEP GRAND CHEROKEE LAREDO PURCHASED NEW IN APRIL 2001. AT 66,842 MILES THE OVERDRIVE SNAP RING BROKE INTO 3 PIECES AND WEDGED INTO THE PARK PAWL. WHEN THE VEHICLE WAS PUT INTO PARK, IT WOULD ROLL. THE TRANSMISSION HAD TO BE REWORKED WITH ALL NEW SEALS AND GASKETS AND THE DAMAGED OVERDRIVE COMPONENTS HAD TO BE REPLACED. ALTHOUGH I FOUND DOCUMENTATION ONLINE THAT STATED THE TRANSMISSION WARRANTY HAD BEEN EXTENDED TO 70,000 MILES, CHRYSLER WOULD NOT EVEN LISTEN TO MY COMPLAINT. THEIR CUSTOMER SERVICE REP ACTUALLY HUNG UP ON ME WHEN I CALLED. THE TOTAL BILL WAS $1,863.78. THE DEALERSHIP ALSO FOUND A DEFECTIVE GOVERNOR PRESSURE SENSOR WHICH WAS REPLACED UNDER WARRANTY. THIS PROBLEM HAD OCCURRED BEFORE. IT CAUSED THE VEHICLE NOT TO START BECAUSE THE GOVERNOR SENSOR DETECTED THE VEHICLE WAS IN GEAR WHEN IT WAS ACTUALLY IN PARK. I'VE ALSO HAD CONSTANT PROBLEMS WITH THE BRAKES AND ROTORS. HAVE ALREADY SPENT ABOUT $1,000 ON THOSE AND THE REPAIRS ONLY LAST FOR ABOUT 10,000 TO 20,000 MILES. THE FRONT END SHAKES UNCONTROLLABLY WHEN BRAKING ABOVE 35 MPH WHICH IS VERY DANGEROUS WHEN MEETING ONCOMING TRAFFIC. IF YOU CAN'T CONTROL THE FRONT END, IT IS VERY EASY TO CRASH RIGHT INTO AN ONCOMING VEHICLE. I'VE SPOKEN TO SEVERAL JEEP OWNERS AND READ MANY COMPLAINTS ONLINE ABOUT THE SAME PROBLEMS I'VE HAD. I HAVE ENGAGED AN ATTORNEY AND WE WILL BE NOTIFYING CHRYSLER OF A LAWSUIT IN THE VERY NEAR FUTURE. *NM
SEATSMarch 9, 2006
2001 GRAND CHEROKEE LAREDO DRIVER SEAT MOUNTS ARE BREAKING CAUSING A SAFETY HAZARD. *TS THE CONSUMER CONTACTED THE MANUFACTURER BUT HASN'T RECEIVED A RESPONSE YET. *NM
VEHICLE SPEED CONTROLMarch 6, 2006
DT*: THE CONTACT STATED WHILE PARKED IN THE DRIVEWAY, THE VEHICLE WAS PLACED IN REVERSE AND SUDDENLY LURCHED BACKWARDS CRASHING INTO THE GARAGE. THE CONTACT ATTEMPTED TO APPLY BRAKE PRESSURE, BUT THE VEHICLE WAS STOPPED BY THE GARAGE AND ITS CONTENTS. NO ONE WAS INJURED, BUT THERE WAS MODERATE DAMAGE TO THE VEHICLE AND GARAGE. THE POLICE WERE NOT NOTIFIED. THE VEHICLE WAS NOT SEEN BY A DEALER.
SEATSMarch 1, 2006
BROKEN METAL DRIVER'S POWER/HEATED SEAT FRAME UNDER NORMAL WEAR. SAME PROBLEM AS IN OTHER PEOPLE'S COMPLAINTS: THE DRIVER'S SEAT FRAME BROKE IN ONE CORNER AND IS NO LONGER ABLE TO BE BOLTED TO THE FLOOR TRACK. SEAT ROCKS AND LEANS BACK. PUTS A LOT OF STRAIN ON OTHER SEAT COMPONENTS. WOULD BE VERY DANGEROUS IN ACCIDENT. DEALER SAYS WOULD HAVE TO REPLACE ENTIRE SEAT AND TRACK ASSEMBLY FOR $1000+. *NM
POWER TRAINFebruary 6, 2006
DT*: THE CONTACT STATED THE GEAR SHIFT POSITION INDICATOR WAS PLACED IN PARK WITH THE ENGINE RUNNING AND THE DRIVER ATTEMPTED TO EXIT THE VEHICLE. THE TRANSMISSION UNEXPECTEDLY JUMPED INTO DRIVE WHILE THE DOOR WAS AJAR, THIS RESULTED IN THE CONTACT BEING THROWN UNDERNEATH THE MOVING VEHICLE. AFTER TRAVELING OVER THE CONTACT'S LEGS THE VEHICLE CONTINUED FORWARD MOTION UNTIL IT ROLLED OVER A TWENTY FOOT EMBANKMENT AND WAS STOPPED BY A TREE. THE CONTACT SUSTAINED LEG INJURIES. THE VEHICLE WAS TOWED AND LATER INSPECTED BY THE INSURANCE COMPANY WHO DEEMED IT A TOTAL LOSS. ADDITIONALLY, IT WAS DISCOVERED THE GEAR SHIFT POSITION INDICATOR WAS IN DRIVE.
ENGINE AND ENGINE COOLINGFebruary 3, 2006
I FOLLOW ALL THE RECOMMENDED SCHEDULES OF MAINTENANCE BY THE MANUFACTURER AND KEEP OUR JEEP IS GOOD WORKING ORDER. MY WIFE WAS DRIVING OUR CAR AND THE CAR BEGAN TO OVERHEAT AND PULLED OFF THE ROAD. SHE NOTICED IMMEDIATELY THAT A ORANGE FLUID WAS LEAKING FROM THE ENGINE AREA. THE CAR WAS TOWED TO THE NEAREST DEALERSHIP AND THEY ADVISED THAT A FAN ASSEMBLY JUST "FELL TO PIECES" AND RESULTED IN THE SHROUD BEING DAMAGED AND CONSEQUENTLY - THE CAR COOLANT OVERHEATED AS WELL. THE DEALERSHIP ADVISED THAT THE FAN NEEDED BE REPLACED, THE SHROUD NEEDED TO BE REPLACED AND A COOLANT FLUSH SERVICE TOO. THE TOTAL COST WOULD BE WELL OVER $700. *NM
VISIBILITYJanuary 11, 2006
I HAVE HAD TO REPLACE BOTH FRONT WINDOW REGULATORS ON MY 2001 GRAND CHEROKEE LAREDO. I PURCHASED THIS VEHICLE USED WITH 45,000 MILES ON IT. BOTH TIMES THIS HAS HAPPENED BEFORE GOING AWAY ON VACATIONS. I HAVE A WARRANTY WITH THE DEALERSHIP AND HAVE HAD TO PAY $100 DEDUCTIBLE EACH TIME. FROM READING THIS SITE, IT SEEMS LIKE A KNOWN PROBLEM. DON'T KNOW WHY THERE ISN'T A RECALL ON THESE ITEMS. I HAVE ALSO HAD TO REPLACE TWO ELECTRONIC MODULES IN THE TRANSMISSION THAT THE DEALERSHIP TOLD ME NEVER GO BAD. PAID OVER $800 FOR THESE, WHICH WERE NOT COVERED. *JB
SERVICE BRAKES, HYDRAULIC,AIR BAGSJanuary 9, 2006
DT: THE CONTACT STATED WHILE TRAVELING 35 MPH ANOTHER VEHICLE WAS TURNING TO THE RIGHT IN FRONT OF THE CONTACTS VEHICLE. THE CONTACTS WIFE DEPRESSED THE BRAKE PEDAL AND THERE WERE NO BRAKES. THE ROADS WERE DRY. THIS WAS A FRONTAL IMPACT, AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES. THE VEHICLE WAS TOWED TO A TOWING SERVICE WERE IT IS NOW PARKED. THE MANUFACTURER WAS CONTACTED. *AK
SERVICE BRAKES, HYDRAULICJanuary 6, 2006
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE THE FRONT OF THE VEHICLE THE STEERING WHEEL AND THE BRAKE PEDAL VIBRATED. THE DEALERSHIP REPLACED OR RESURFACED THE ROTORS AND REPLACED THE PADS THREE TIMES. THE REPAIRS TEMPORARILY SOLVED THE PROBLEM, BUT IT RECURRED. THE LOCAL DEALER IS UNWILLING TO COMPLETE FURTHER REPAIRS. *AK
SERVICE BRAKES, HYDRAULIC,EQUIPMENTDecember 20, 2005
VEHICLE SHAKES WHEN TRYING TO BREAK AGAIN. TOOK IN FOR SERVICE AND TOLD THEY HAD SAFETY NOTICE THAT THE BRAKES AND ROTORS WERE TO BE REPLACED. NEW MFG ON THE ROTORS, SINCE THEY WERE HAVING A PROBLEM. BRAKES AND ROTORS REPLACED WHEN 2 YRS IN SERVICES WITH ABOUT 9K. 3 YRS LATER (29K PER DEALER) ROTORS NEED TO BE CUT DUE TO WARPING AGAIN. IN 2003 WAS TOLD WHEN THEY CHANGED THE METAL ROTORS, I SHOULD NOT HAVE THE PROBLEM AGAIN. NOW THE VEHICLE IS OUT OF WARRANTY AND ROTORS ARE WARPED. *NM
SUSPENSIONNovember 18, 2005
DT: CONTACT STATED THE FRONT END SHOOK VIOLENTLY. THE STEERING WHEEL SHOOK FROM LEFT TO RIGHT. THE DEALER TOLD HER THE JEEP HAD BEEN BROUGHT TO DEALER AT LEAST THREE TIMES PRIOR TO THE CONTACT'S PURCHASE OF THE VEHICLE FOR SAME PROBLEM, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *AK UPDATED 12/7/2005. SEVERAL FRONT END PARTS HAVE BEEN REPLACED BUT THAT HAS NOT ALLEVIATED THE SHAKING PROBLEM. *NM
TIRES,WHEELSNovember 17, 2005
DT: CONTACT TOOK VEHICLE TO A DEALERSHIP TO HAVE YEARLY MAINTENANCE DONE. THE DEALERSHIP TOLD HIM THE TIRES WERE DRY ROTTED. ALSO, THE CHROME RIMS WERE CORRODED. THE PLATING INSIDE THE RIMS WAS CORRODED. HE CONTACTED THE DEALERSHIP, THEY TOLD HIM THEY WOULD REPLACE TWO OF THE WHEELS, BUT HE WOULD HAVE TO REPLACE THE OTHER TWO AT HIS EXPENSE.*AK UPDATED 12/27/05. *JB
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITYNovember 16, 2005
1. WINDOW REGULATOR FAULTY: 1ST INCIDENT OCCURRED 9/2003 AT 40,000 MI; DRIVER WINDOW FELL DOWN DUE TO FAULTY WINDOW REGULATOR. ALTHOUGH WARRANTY HAD EXPIRED, MANUFACTURE REPLACED, CHARGED ME $50 DEDUCTIBLE. 2ND INCIDENT OCCURRED 11/05 AT 79,700 MI.; FRONT PASSING WINDOW, IT FELL DOWN DUE TO FAULTY WINDOW REGULATOR. DEALER STATED KNOWN PROBLEM, AS DID DAIMLER CHRYSLER, BUT TOLD ME I WOULD HAVE TO FILE A COMPLAINT WITH NHTSA. WAS TOLD THAT IS WHAT EXTENDED WARRANTY IS FOR. (THEY APPARENTLY DO NOT BACK THEIR PRODUCT AND ARE NOT QUICK TO RESOLVE KNOWN DEFECTS.) 2. 12/2004 TRANSMISSION PROBLEMS (CLUTCH RING): CAR WOULD NOT GO IN REVERSE; SHIFTING ROUGH. WAS TOLD KNOWN PROBLEM AND WAS TOLD I WAS LUCKY THAT IT WASN'T THE WHOLE TRANSMISSION. REPAIRS APPROXIMATELY $600. 3. BRAKE PROBLEMS: WARPED ROTORS/CALIPERS/PADS REPLACED AT 24,000. I AM CURRENTLY ON 3RD SET OF BRAKES (JUST NOW HAVE 80,000 MI ON CAR). LAST SET DID NOT LAST A YEAR. PREMATURE WARPING, SQUEAKING BRAKES, RATTLING CAR, STEERING WHEEL, JUST LIKE THE OTHER COMPLAINTS LISTED AT NHTSA. HAVE HAD A FEW NEAR ACCIDENTS DUE TO THE SHAKING. REPLACED AT MY EXPENSE EXCEPT FOR THE 24,000 MI JOB. 4. EMISSIONS CODE ON CHECK ENGINE LIGHT: DUE TO FAULTY GAS CAP. DEALER CHARGED ME $100 FOR THE DIAGNOSTICS, AND ALMOST 18 FOR A GAS CAP. I HAVE NEVER HEARD OF SUCH A THINK, AND FEEL IT IS SOMETHING THE MFG SHOULD BE RESPONSIBLE FOR SINCE IT IS AN ENVIRONMENTAL ISSUE. AGAIN, WAS TOLD I WAS LUCKY THAT IT WAS ONLY A GAS CAP?? WHY SHOULD I FEEL LUCKY WHEN I SPEND $28,000 FOR A CAR THAT HAS KNOWN ISSUES WITH THE MODEL AND THE MFG ACTS AS IF THEY DIDN'T CARE, AND TELLS ME I SHOULD PAY $2500 FOR AN EXTENDED WARRANTY. NO, THEY SHOULD FIX THE KNOWN PROBLEMS. WE PAY THAT MUCH UNDER THE MISCONCEPTION THAT THEY STAND BY THEIR PRODUCT. AS A RESULT, I HAVE PROBLEMS WITH TIRES WEARING OUT SOONER THAN THEY SHOULD AND FRONT END ALIGNMENT ISSUES. *JB
POWER TRAINNovember 16, 2005
DT: THE CONTACT STATED THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALERSHIP STATED THE COMPUTER SHOWED A PROBLEM WITH THE TRANSMISSION. THE ORIGINAL TRANSMISSION JERKED WHILE IN MOTION AND CHANGING GEARS. HOWEVER, THE REPLACEMENT TRANSMISSION EXPERIENCED THE SAME PROBLEM. THE DEALERSHIP REPLACED THE TRANSMISSION AGAIN, BUT THE REPLACEMENT STARTED SMOKING. THE DEALER REPLACED AN OIL SEAL AND THE SMOKING CONTINUED. AFTER THE TRANSMISSIONS WERE REPLACED THE CHECK ENGINE LIGHT CONTINUED TO STAY ILLUMINATED. *AK
VISIBILITYOctober 18, 2005
WINDOWS FOG UP DUE TO FAILURE OF HVAC SYSTEM. FAILURE IS CAUSED BY A DEFECTIVE PART AND IS NOTED IN JEEP TSB (#24-001-04). JEEP HAS REDESIGNED THE HVAC HOUSING. THE FAILURE OF THIS PART CAN CAUSE THE WINDOWS TO QUICKLY FOG DUE TO THE FAILURE OF THE SYSTEM TO BLOW AIR OUT OF THE DEFROST VENTS. OUR FAILURE OCCURRED WHILE DRIVING IN THE MORNING. THE FAILED PART IS A MODE DOOR ACTIVATOR (PART OF THE HVAC HOUSING). JEEP KNOWS THAT THIS PART FAILS AND HAS SINCE REDESIGNED THE PART. JEEP IS LETTING A KNOWN SAFETY DEFECT CONTINUE WITHOUT A RECALL. MOST LIKELY THIS IS DUE TO THE HIGH COST OF COMPONENT REPLACEMENT. FORTUNATELY WE DID NOT HAVE A TRAFFIC INCIDENT.*JB
VISIBILITYSeptember 30, 2005
I WALKED OUT OF MY HOUSE THIS MORNING AND FOUND THAT MY REAR PASSENGER WINDOW HAD SLID DOWN LEAVING MY 2001 JEEP GRAND CHEROKEE OPEN. THIS IS THE 4TH WINDOW THAT HAS DONE THIS (INCLUDING ONE WHERE MY VEHICLE WAS PARKED IN A PUBLIC PARKING LOT AND THE DRIVERS WINDOW AS I WAS APPROACHING A STOP LIGHT IN A BAD NEIGHBORHOOD). I FILED A REPORT WHEN THE THIRD WINDOW DROPPED AS WELL. I CALLED CHRYSLER BOTH THIS TIME AND LAST TIME AND THEY WEREN'T INTERESTED AND SUGGESTED THAT IF IT'S A PROBLEM THEN I SHOULD CALL YOU.
EXTERIOR LIGHTING,SEATSSeptember 13, 2005
THERE ARE TWO PROBLEMS WITH THIS MODEL OF JEEP GRAND CHEROKEE LAREDO. 1) THE TAIL LIGHT SOCKET IN THIS MODEL OF JEEPS CONSTANTLY BURNS OUT. I HAVE REPLACED THIS SOCKET NUMEROUS TIMES AT $8.00 - $10.00 EACH AND HAVE KEPT ALL OF THE BURNED OUT SOCKETS AS EVIDENCE. WHEN THE SOCKET BURNS OUT, THE TAIL LIGHTS STOP WORKING ONCE YOU TURN THE HEADLIGHTS ON. MY VEHICLE HAS AUTOMATIC HEADLIGHTS AND THIS TRULY CAUSES A BIG PROBLEM. I'VE VISITED A JEEP / CHRYSLER JUNK YARD IN MY AREA AND CHECKED EACH TAIL LIGHT SOCKET. EACH SOCKET IS BURNED OUT LIKE EACH OF THE SOCKETS THAT I HAVE IN MY POSSESSION. 2) THE OUTSIDE RAIL THAT CONNECTS THE DRIVERS SEAT TO THE RISERS BREAKS, CONVERTING THE DRIVERS SEAT TO A ROCKING CHAIR. I HAVE SPOKEN WITH THE SERVICE AND PARTS DEPARTMENTS ALL OF THE JEEP DEALERS IN A 100 MILE RADIUS OF ZIP CODE (20744) AND WAS TOLD THAT THESE ISSUES ARE A COMMON PROBLEM WITH JEEPS FROM 1994 TO 2004. I HAVE ALSO SPOKEN WITH SEVERAL FRIENDS AS WELL AS COMMON STRANGERS WHO I SEE WITH THIS SAME MODEL JEEP AND HAVE LEARNED THAT THEY ALSO HAVE THIS PROBLEM AND THE BELOW PROBLEMS. I BELIEVE THAT THIS PROBLEMS ARE A SAFETY ISSUE AND WARRANT A SAFETY RECALL. I HAVE RECEIVED TWO TICKETS ON TWO SEPARATE OCCASIONS FOR THE TAIL LIGHTS ALONE. I CAN UNDERSTAND HAVING TO CHANGE A LIGHT BULB EVERY YEAR OR TWO BUT NOT THE SOCKET THAT THE BULB PLUGS INTO. THIS IS A SERIOUS DEFECT THAT CHRYSLER WILL NOT ADDRESS. PLEASE HELP!*JB
VISIBILITYSeptember 12, 2005
WINDOW REGULATOR BREAKS AND THE WINDOW DROPS DOWN INTO THE DOOR,SO FAR 3 WINDOWS. *NM
POWER TRAINSeptember 8, 2005
MY 2001 JEEP GRAND CHEROKEE HAD A DEFECTIVE TRANSMISSION CABLE. THIS MORNING WHEN I MOVED THE TRUCK FROM THE DRIVEWAY, I PUT IT IN PARK AND PROCEEDED TO EXIT THE VEHICLE. THE VEHICLE CONTINUED TO ROLL DOWN THE ROAD. I QUICKLY REACTED AND ENGAGED THE PARKING BRAKE. I HAVE TWO SMALL CHILDREN AND MY WIFE USUALLY DRIVES THE TRUCK. IF THIS HAD HAPPENED WHILE SHE WAS DRIVING, THE RESULTS COULD HAVE BEEN DEVASTATING. *JB
SEATSAugust 19, 2005
I HAD OWNED MY 2001 JEEP GRAND CHEROKEE LAREDO, WHICH I HAD BOUGHT NEW FROM BRENNER MOTORS IN MECHANICSBURG, PA, FOR ALMOST 4 YEARS WHEN ALL OF A SUDDEN AND WITHOUT INCIDENT OF ANY KIND THE DRIVER'S SEAT CAME UNDONE ON THE ONE SIDE. I BELIEVE THIS TO BE DUE TO FAULTY AND/OR DEFECTIVE CONSTRUCTION. I AM THE PRIMARY DRIVER AND AM 6'2" AND APPROXIMATELY 200 POUNDS. I BROUGHT THIS MATTER TO THE ATTENTION OF THE DEALERSHIP WHILE THE VEHICCLE WAS STILL UNDER WARRANTY BUT WAS ADVISED THAT THIS DEFECT WOULD NOT BE COVERED UNDER THE WARRANTY. ANOTHER JEEP DEALER (HENRY GAY IN LAUREL, MARYLAND) TOLD ME IT WOULD COST APPROXIMATELY $450 TO FIX INCLUDING PARTS AND LABOR. I BELEIVE A DEFECT OF THIS KIND ENDANGERS NOT ONLY THE DRIVER BUT ANY BACK SEAT OCCUPANTS AS WELL.
ELECTRONIC STABILITY CONTROLAugust 12, 2005
AS I WAS DRIVING MY 2001 JEEP CHEROKEE SPORT DOWN THE INTERSTATE AT 72 MPH THE VEHICLES BEGAN TO SHAKE VIOLENTLY "THE DEATH WOBBLE". WHAT HAD HAPPENED IS I HIT A SMALL BUMP IN THE ROAD CAUSING THE VIBRATION. THE ONLY WAY TO STOP IT WAS TO FINISH PASSING THE SEMI AND PULL OVER ON THE SHOULDER AND STOP( WITH OUT GETTING KILLED OR KILLING ANYONE ELSE.) THIS HAS HAPPENED 3 TIMES OVER THE COURSE OF A YEAR. THE FIRST TIME I WAS TOLD IT WAS MY TIRES. I CHANGED THEM WITH GOODYEAR (LIKE THE FACTORY HAD). THE SECOND TIME IT HAPPENED THEY TOLD ME IT WAS THE SWAY BAR. THIS STILL DID NOT CORRECT THE PROBLEM. ON THE THIRD TIME THEY TOLD ME IT WAS MY CONTROL ARMS. THE CONTROL ARMS WERE REPLACED AND I STILL NOTICE A SMALL VIBRATION BUT IT HAS NOT HAD THE ("DEATH WOBBLE YET"). I AM WRITING THIS COMPLAINT TO OFFICIALLY INFORM THE PUBLIC OF THIS PROBLEM. I WANT TO ENSURE THAT I AM THE ONLY ONE WITH THIS PROBLEM. THANKS *JB
VISIBILITYAugust 3, 2005
DT: IN TWO WEEKS HAD BOTH FRONT WINDOW MOTORS REPLACED. THE FIRST ONE WAS THE PASSENGER SIDE AND CURRENTLY THE DRIVERS SIDE. DEALER REPLACED THE PASSENGER SIDE MOTOR ,AND THE VEHICLE WAS AT THE DEALER FOR THE DRIVERS SIDE. MANUFACTURER HAS NOT BEEN CONTACTED YET.*AK
EXTERIOR LIGHTINGAugust 3, 2005
2001 JEEP GRAND CHEROKEE LAREDO HEADLIGHT LENSES ARE DULL.*MR THESE DULL HEADLIGHTS CAUSE REDUCED VISIBILITY. *NM
VISIBILITYAugust 2, 2005
THE EVENT LEADING TO THE WINDOW REGULATOR BRAKING WAS USE OF THE WINDOW. THE REGULATOR FAILED AT 32,485 MILES. THE WINDOW WOULD NOT STAY UP. THE JEEP DEALER WAS ABLE TO REPAIR THE PROBLEM WITH NEW PARTS. I HAVE FOUND WHILE LOOKING THROUGH THE NHTSA WEBSITE THAT THIS IS YET ONE MORE EXAMPLE OF CHRYSLER'S POOR QUALITY COMPONENTS THAT I CAN LOOK FORWARD TO REPLACING REGULARLY JUST AS I HAVE HAD TO REPLACE THE WARPED ROTORS EVERY 12,000 TO 15,000 MILES. *JB
POWER TRAINJuly 25, 2005
DT: THE ENGINE LIGHT CAME ON. THE CONSUMER TOOK THE VEHICLE TO A TRANSMISSION SHOP. THEY SAID THERE WERE FEW PROBLEMS WITH IT FROM THE MANUFACTURER. TOOK TO A TRANSMISSION SHOP BECAUSE THE OWNERS MANUAL SAID THAT IT COULD BE FROM TRANSMISSION SLIPPING. *AK THE ORIGINAL PARTS ON THE TRANSMISSION WERE REPLACED DUE TO FAILURE. *JB
SERVICE BRAKES, AIRJuly 21, 2005
MY BRAKES WERE REPLACED AT APPROX. 8,000 MILES, 12,000, 18,000 AND 25,000 I ONLY DRIVE THE VEHICLE TO WORK. THE MANUFACTURE REPAIRED IT THE TIMES FOR FREE. I BELIEVE THE VEHICLE SHOULD HAVE COME WITH A HEAVIER BRAKING SYSTEM. I SPENT ON 07/02/2005 ABOUT $450.00 TO REPAIR THE BAKES MYSELF. I WAS TOLD BY THE DEALER THAT THE NEXT BRAKE JOB I WOULD HAVE TO REPLACE ALL FOUR ROTORS.
STEERINGJuly 6, 2005
STEERING WHEEL STARTS SHAKING VIOLENTLY WHILE DRIVING DOWN THE RODE AT 50-60MPH. THIS HAPPENS AT RANDOM WITH NO WARNING, FORCING YOU TO PULL OFF THE ROAD TO AVOID LOSING CONTROL. HAVE TAKEN VEHICLE IN TO TRY AND DETERMINE THE PROBLEM AND THIS HAS NOT BEEN DETERMINED. THIS IS STILL OCCURRING AND HAVE SEEN NUMEROUS REPORTS ON THE INTERNET ABOUT THIS PROBLEM. ALSO ONE STATE IS ATTEMPTING TO FILE A CLASS ACTION SUIT OVER THIS PROBLEM. I HAVE CONTACTED CHRYSLER AND THEY HAVE DOCUMENTED MY COMPLAINT ABOUT THIS PROBLEM. ALSO THEY SEEMS TO BE A PROBLEM WITH THE ELECTRIC WINDOWS IN THESE VEHICLES, THE ROTOR FAILS AND THE WINDOW WILL CANNOT BE PUT UP OR IT WILL GO DOWN BY ITSELF. HAVE HAD 2 WINDOW ROTORS REPLACED WITHIN ONE WEEK.
SUSPENSIONJune 28, 2005
PURCHASED A 2001 JEEP CHEROKEE SPORT IN NOVEMBER, 2004. IN THE PAST 3 MONTHS, I EXPERIENCED A SEVERE SHAKING OF THE VEHICLE; MOST OFTEN AFTER HITTING A SMALL BUMP IN THE ROAD. IT WAS EXTREMELY DIFFICULT TO GET THE VEHICLE UNDER CONTROL. TOOK IT TO DEALERSHIP WHERE PURCHASED AND WAS TOLD THERE WAS NOTHING WRONG WITH IT. KEPT HAPPENING, AT SPEEDS OF 35-45 MPH. DIAGNOSED AT BELLE TIRE AS A BAD TRACK BAR.TOOK IIT TO ANOTHER JEEP DEALERSHIP; TRACK BAR LOWER CONTROL ARMS REPLACED. SAID PROBLEM WAS FIXED BUT 2 DAYS LATER, WHILE ON FREEWAY (65 MPH) IN RIGHT-HAND LANE, EXTREMELY VIOLENT SHAKING OCCURRED. I BARELY GOT THE CAR TO THE SIDE, BECAUSE THE STEERING WASS UNCONTROLLABLE. I HAVE NO DOUBT THAT HAD I BEEN IN ANY BUT THE RIGHT HAND LANE, I WOULD HAVE HIT ANOTHER CAR. I WAS ABLE TO RE-ENTER THE RIGHT HAND LANE BUT KEPT MY SPEED AT 35 MPH AND EXITED IMMEDIATELY. CAR WENT BACK TO THE DEALER WHO SAID THEY DIDN'T KNOW WHAT WAS WRONG WITH IT. THEY SAID IT COULD BE CAUSED BY 10-15 DIFFERENT THINGS AND THE ONLY WAY TO FIX IT WOULD BE TO REPLACE EVERYTHING, STARTING WITH STEERING DAMPNER (NOT COVERED UNDER WARRANTY) BUT HAD NO IDEA IF THAT WOULD FIX IT. I HAVE ONLY OWNED THE CAR FOR 6 MONTHS AND HAVE ALREADY SPENT ALMOST $1,000 ON TRYING TO HAVE IT FIXED (INCLUDING NEW TIRES AND A WHEEL ALIGNMENT). THE DEALER WAS COMPLETELY INDIFFERENT TO THE PROBLEM. THE SERVICE DIRECTOR SAID IT WOULD COST ME A LOT OF MONEY TO HAVE EVERYTHING REPLACED, AND EVEN THEN, COULD NOT GUARANTEE THE PROBLEM WOULD BE FIXED. NEEDLESS TO SAY, THESE EXPERIENCES, ESPECIALLY THE ONE ON THE FREEWAY, WHICH I WOULD RATE A 10 ON A SCALE OF 1-10 (THE OTHERS RANGING FROM 1-4), HAVE SHAKEN ME TO THE VERY CORE; I COULD HAVE BEEN KILLED. I CAN NEVER AGAIN DRIVE THAT CAR AND FEEL SAFE, ESPECIALLY WHEN THE DEALER HAS NO IDEA WHAT THE PROBLEM IS OR HOW TO FIX IT. I CHECKED THE INTERNET AND FOUND 38,000 WEBSITES DEALING WITH THIS PROBLEM; PREVALENT IN JEEPS. THE PROBLEM IS APTLY DUBBED "DEATH WOBBLE".
VISIBILITYJune 25, 2005
FRONT PASSENGER WINDOW FALLS INTO DOOR BECAUSE OF BROKEN REGULATOR. REPLACED 6 MAY 2005. FRONT DRIVER SIDE WINDOW FALLS INTO DOOR BECAUSE OF BROKEN REGULATOR ON 25 JUNE 2005.
SERVICE BRAKES, HYDRAULICJune 20, 2005
DT: THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. IT HAS DEFECTIVE BRAKE ROTORS. CHRYSLER REPLACED THEM ONCE AT NO CHARGE. AT 24,000 MILES HAD TO REPLACE THE TWO FRONT ROTORS ON MARCH 2003 . AFTER DRIVING ANOTHER 25,000 MILES THE FRONT AND REAR ROTORS HAD TO BE REPLACED. CURRENTLY, CONSUMER IS HAVING ALL FOUR ROTORS REPLACED AGAIN . A TOTAL OF SIX ROTORS WERE REPLACED ON THIS VEHICLE. DUE TO THE DEFECTIVE ROTORS CONSUMER HAD TO REPLACE THE CALIPERS. CONSUMER NOTICED WITH THIS LINE OF VEHICLE THERE HAVE BEEN A LOT OF PROBLEMS WITH THE ROTORS. *AK
ELECTRICAL SYSTEM,EQUIPMENTJune 13, 2005
I HAVE A 2001 JEEP GRAND CHEROKEE THAT I PURCHASED NEW. WITHIN THE LAST MONTH I HAVE HAD TWO POWER WINDOW FAILURES. THIS CAR IS PRIMARILY DRIVEN BY MY WIFE AND HAS ONLY OPENED AND CLOSED THE WINDOWS ON OCCASSIONS. THIS APPEARS TO BE A DEFECT IN THE POWER WINDOW MECHANISM.
ENGINE AND ENGINE COOLINGMay 30, 2005
DEBRIS ACCUMULATED IN THE #3 PISTON AND CAUSED ENGINE FAILURE. WE HAD A 4.7L ENGINE. THIS RECALL IS FOR 4.0L BUT IT ALSO HAPPENS ON THE 4.7L. THIS PARTICULAR MODEL, THE 2001 GRAND JEEP CHEROKEE. YOU CAN ONLY REPLACE THE ENGINE WITH THE SAME MODEL AND YEAR, MAKING IT EXPENSIVE AND HARD TO FIND.
VISIBILITYMay 29, 2005
PLASTIC BRACKET THAT HOLDS METAL WIRE END IN PLACE THAT SUPPORTS A ROLLED UP REAR PASSENGER DOOR WINDOW SNAPPED CAUSING THE WINDOW TO FALL INTO THE DOOR. THE WINDOW REGULATOR PIECE WAS REPLACED AT A COST OF $240.00. ONE WEEK LATER, THE FRONT PASSENGER DOOR SUFFERED THE SAME FATE. VEHICLE HAS 41,000 MILES ON IT. PLASTIC PIECE DOESN'T SUPPORT THE POWER OR TORQUE THAT THE MOTOR IS PUTTING ON IT.
SERVICE BRAKES, AIRMay 26, 2005
BRAKE ROTORS WARP APPROXIMATELY EVERY 4,000-5,000 MILES. THE FRONT BRAKE ROTORS HAVE BEEN REPLACED 6 TIMES UNDER WARRANTY AND ARE READY FOR THE 7TH. THE 1ST TIME THEY WERE REPLACED, THE CALIPERS WERE REPLACED ALSO UNDER A TSB. BACK BRAKE ROTORS HAVE BEEN REPLACED TWICE - ONCE AT MY COST & ONCE UNDER WARRANTY. DEALER & MANUFACTURER NO LONGER WISH TO ASSIST IN REMEDYING THE PROBLEM. THEY SEEM TO THINK THEY HAVE REPLACED THEM ENOUGH TIMES, EVEN THOUGH THE PROBLEM CONTINUES TO OCCUR. I'VE SEEN NUMEROUS COMPLAINTS ABOUT THIS AT THIS WEBSITE. WHEN IS CHRYSLER GOING TO BE HELD ACCOUNTABLE FOR THE DESIGN DEFECT?
SERVICE BRAKES, HYDRAULICMay 20, 2005
2001 JEEP GRAND CHEROKEE LIMITED. HAD FRONT BRAKE ROTORS REPLACED TWICE DUE TO WARPING AND DC PAID EVENTUALLY AS WARRANTY OR GOOD FAITH BY DC OR DEALER (LAST WAS DUE TO NEW SERVICE BULLETIN); BRAKE ROTORS STILL WARPING IN SERVICE AT 39,000 MILES--DEALER REFACED ROTORS AGAIN (3RD TIME) AND AT MY REQUEST REPLACED REAR BRAKE PADS--NOT WARRANTY WORK OR GOOD FAITH; I HAD TO PAY $400. DEALER ADMITS ROTORS STILL MAY ONLY LAST 5,000 MILES SINCE DC JEEP HAS POORLY UNDERDESIGNED THE BRAKING SYSTEM. WHY WON'T DC JEEP FIX PROBLEM AND REIMBURSE FOR REPAIRS TO INFERIOR EQUIPMENT?
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,STRUCTURE,EQUIPMENTApril 28, 2005
2001 JEEP CHEROKEE FRONT BRAKE ROTORS CORRODED. *MR THE ROTORS ALSO FLAKED CREATING A HAZARDOUS CONDITION. THE DEALER WAS AWARE OF THIS PRIOR TO THE END OF THE WARRANTY PERIOD, BUT DID NOT CORRECT THIS DEFECT. THE CONSUMER ALSO EXPERIENCED STANDING WATER IN THE FOOT WELLS, A/C FAILURE, FAN FAILURE AND THE DOORS NOT BEING ALIGNED PROPERLY. THERE IS A BRAKE RECALL FOR THIS VEHICLE, BUT THE RECALL NUMBER WAS NOT GIVEN. *SC *JB
SERVICE BRAKES, HYDRAULICApril 20, 2005
THE BRAKE ROTORS HAVE BEEN REPLACED/RESURFACED THREE TIMES. THE PADS HAVE BEEN REPLACED, AND THEY STILL DO NOT STOP THE VEHICLE THE WAY THEY SHOULD. THE MANUFACTURER OFFERED NO HELP, AND THE DEALERS HAVE DONE ALL THEY COULD DO. *AK THE ROTOR BECOME WARPED AND THE VEHICLE WOULD SHAKE VIOLENTLY AT 50-60 MPH. THE CONSUMER WAS MADE AWARE THAT THERE WERE MANY 2001 JEEPS WITH THIS SAME PROBLEM. THE BRAKES PULSATE WHEN STOPPING, THE VEHICLE PULLED SLIGHTLY TO THE LEFT AND WHEN HITTING BUMPS, THE LEAKING FRONT STEERING DAMPER WAS REPLACED AND BOTH FRONT ROTORS WERE RESURFACED. *SC *JB
SERVICE BRAKES, HYDRAULICApril 8, 2005
CONSUMER COMPLAINED ABOUT A BRAKE ROTOR PROBLEM. TOOK VEHICLE BACK TO THE DEALER ON 3 SEPARATE OCCASIONS, AND WAS INFORMED THAT IT WAS POSSIBLE THAT THE PADS WERE DIFFERENT FROM THE PADS THAT WERE RECOMMENDED FOR THIS VEHICLE, GIVING THE DRIVER A SPONGY EFFECT WHEN APPLYING THE BRAKES. CONSUMER CONTACTED THE MANUFACTURER, WHO WAS NOT TRYING TO REMEDY THIS BRAKE ROTOR PROBLEM. *AK
FUEL SYSTEM, GASOLINEApril 8, 2005
THE O-RINGS IN THE FUEL PUMP HAVE APPARENTLY FAILED ACCORDING TO HUFFINES JEEP IN PLANO, TX. THEY HAVE TOLD ME THAT A TECHNICAL SERVICE BULLETIN HAS BEEN ISSUED FOR THE O-RINGS SINCE 1999. I DO NOT FEEL I SHOULD HAVE TO PAY FOR THE REPAIRS OF AN OBVIOUSLY FAULTY PART. MY VEHICLE ONLY HAS 65,000 MILES ON IT.*AK
EXTERIOR LIGHTINGApril 7, 2005
REAR LEFT BRAKE LIGHT FAILING, REAR TAIL LIGHT IS FADING WHEN HITTING BRAKES AND TURNS OFF AT NIGHT WHEN THE LIGHTS ARE TURNED ON AS IF IT IS SHORTING OUT. I HAVE SEEN SEVERAL OTHER JEEPS WITH THE EXACT SAME PROBLEM. *AK
SERVICE BRAKES, HYDRAULICApril 6, 2005
WHILE DRIVING 45 MPH BRAKES WERE APPLIED AND THE VEHICLE VIBRATED UNCONTROLLABLY. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ROTORS NEEDED TO BE REPLACED, AND REPLACED THEM THREE TIMES. HOWEVER, THE PROBLEM RECURRED. *AK MANUFACTURER NOTIFIED. PROBLEM OCCURS EVERY 6-8,000 MILES. *TT
SEATSMarch 30, 2005
WHILE DRIVING WITH THE SEAT HEATER IN USE THE HEAT BURNED COMPLETELY THROUGH THE HEATING ELEMENT. *NM BOTH LEATHER SEAT HEATING ELEMENTS SHORTED OUT AND BURNED. THE CLOTH WRAPPING LEATHER SEATING WAS NOT DAMAGED. THE BLOWER WAS INOPERATIVE. *SC *JB
SEATSMarch 25, 2005
VEHICLE WAS TAKEN TO THE DEALER FOR REGULAR MAINTENANCE. OWNER WAS CONCERNED THAT DRIVER'S SEAT WAS MAKING NOISE, AND RESULTS SHOWED THAT FRAME ON THE SEAT BROKE AND NEEDED TO BE REPLACED, WHICH COULD NOT PROVIDE PROPER SAFETY IF THE VEHICLE WERE TO BE INVOLVED IN AN ACCIDENT.*AK...*AK
SERVICE BRAKES, HYDRAULICMarch 22, 2005
THE ROTORS ON MY 2001 JEEP GRAND CHEROKEE WARPED AT 12,000 MILES. CHRYSLER REPLACED THE FRONT BRAKE PADS, CALIPERS, AND ROTORS. THE ROTORS WARPED AGAIN AT 29,000 MILES--ONLY 17,000 MILES LATER. DURING BOTH FAILURES, THERE WAS A NOTICEABLE PULSATING, SHAKING SENSATION FROM THE FRONT END WHEN BRAKING AT SPEEDS OF 30-35 MPH AND ABOVE. THE KEY EVENT LEADING UP TO THE FAILURE WAS USE OF THE BRAKES--UNFORTUNATELY THE BRAKES ARE A VERY INTEGRAL COMPONENT OF MY JEEP--AS THEY ARE FOR THE MANY OTHER OWNERS OF 2001 JEEP GRAND CHEROKEES WHO ARE EXPERIENCING THIS VERY SAME FAILURE OVER AND OVER AGAIN. BRAKES THAT DON'T WORK OR PERFORM THE WAY THEY ARE DESIGNED AND INTENDED TO WORK ARE A HUGE SAFETY ISSUE. I IMPLORE YOU TO ISSUE A RECALL SINCE CHRYSLER WILL DO NOTHING PAST THE 12,000 MILE POINT. CHRYSLER MUST BE FORCED TO REPAIR THESE VEHICLES WITH QUALITY PARTS OR SOMEONE IS GOING TO BECOME ANOTHER VEHICLE FATALITY STATISTIC. *AK
SERVICE BRAKES, HYDRAULICMarch 17, 2005
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. THE ROTORS WARPED, CAUSING THE BRAKE PADS TO WEAR OUT PREMATURELY AND EFFECT THE BRAKE PERFORMANCE. VEHICLE IS CURRENTLY OUT OF WARRANTY. PROVIDE FURTHER DETAILS. *AK
SERVICE BRAKES, HYDRAULICMarch 14, 2005
THE FRONT BRAKES IN THE CONSUMER'S 2001 JEEP GRAND CHEROKEE FAILED TWICE WITHIN 62000 MILES. *NM THE CONSUMER STATED THE MANUFACTURER MAKES FAULTY ROTORS THAT WARP, THAT CAUSED THE FRONT BRAKES TO PULSATE SO BAD THE CONSUMER HAD DIFFICULTY COMING TO A STOP. *JB
AIR BAGSMarch 13, 2005
1. MY 2001 JEEP GAND CHEROKEE WAS INVOVLED IN A FRONT END WRECK WHICH TOTALED OUT THE VEHICLE. . NEITHER PASSENGER OR DRIVER AIR BAG DEPLOYED IN THIS INCIDENT. THE DRIVERS HEAD HIT THE STEERING WHEEL. THE PASSENGER WAS UNINJURED. *AK 3. THE JEEP WAS TOWED TO HUNTER CHRYLSER PLYMOUTH FOR AN ESTIMATE. WE WERE TOLD IT WAS A TOTAL LOSS DUE TO EXTENSIVE FRONT END DAMAGE AND THE FRAME WAS BENT. MY QUESTION TO HUNTER WAS WHY DID THE AIR BAGS NOT DEPLOY? THEY RESPONDED THAT THEY DON'T ALWAYS COME OUT IN A FRONT END ACCIDENT. IT DEPENDS ON WHAT PART OF THE BUMPER WAS HIT. I CAN NOT UNDERSTAND THIS WHEN THE CAR WAS TOTALED AND IT WAS DUE TOTAL FRONT END DAMAGE. I BELIEVE SOMETHING IN THIS CAR MALFUNCTIONED. DO WE HAVE ANY RECOURSE? WE HAVE PHOTOS, ACCIDENT REPORT, AND ESTIMATE OF TOTAL.
VEHICLE SPEED CONTROLMarch 9, 2005
WHILE DRIVING ON THE HIGHWAY DRIVER ENGAGED THE CRUISE CONTROL AT 60 MPH. VEHICLE CONTINUED TO ACCELERATE. THEN, DRIVER APPLIED THE BRAKES TO DISENGAGE THE CRUISE CONTROL, AND VEHICLE CONTINUED TO ACCELERATE. DRIVER HIT THE OFF BUTTON ON THE CRUISE CONTROL AND VEHICLE FAILED TO DISENGAGE. CURRENTLY, VEHICLE WAS UP TO 80 MPH AND CONTINUED TO ACCELERATE. DRIVER PUT THE VEHICLE IN NEUTRAL AND THE RPMS WENT UP TO 6,000. VEHICLE CONTINUED TO ACCELERATE. DRIVER PUT VEHICLE BACK IN DRIVE AND APPLIED THE BRAKES AND VEHICLE SLOWED DOWN TO 30 MPH. THAT WAS WHEN DRIVER WAS ABLE TO PUT THE VEHICLE BACK INTO NEUTRAL AND TURNED VEHICLE OFF. WHEN DRIVER GOT OUT OF THE VEHICLE ALL 4 BRAKE PADS WERE ON FIRE, AND THE ROTORS WERE GLOWING ORANGE. *AK
POWER TRAINMarch 2, 2005
I OWN A 2001 JEEP CHEROKEE SPORT. I HAVE HAD SEVERAL ISSUES SUCH AS BRAKES/ROTORS THAT I HAVE TAKEN CARE OF WITHOUT COMPLAINT. HOWEVER MY JEEP WAS JUST DIAGNOSED WITH A FRONT DIFFERENTIAL FAILURE AND NEEDS A COMPLETE OVERHAUL. MY CAR HAS ONLY 60,000 MILES ON IT AND I HAVE HAD THE FRONT AND REAR DIFFERENTIALS SERVICED TWICE EACH ACCORDING TO THE SPECS IN MY OWNER'S MANUAL. I'VE BEEN TOLD BY PRIVATE MECANICS AS WELL AS JEEP TECHNICIANS THAT THIS SHOULD NOT HAVE OCCURED. CHRYSLER TOLD ME AFTER I HAD IT DIAGNOSED BY MY PERSONAL MECHANIC TO HAVE IT CHECKED BY MY DEALERSHIP. IF THE DEALERSHIP CAME TO THE SAME CONCLUSION I WAS ASSURED THAT MY WARRANTY WOULD BE EXTENDED TO COVER THE REPAIR. NOW CHRYSLER IS REFUSING THE REPAIR AND WILL NOT RETURN MY CALLS. I HAVE BEEN GIVEN AT LEAST FALSE INFORMATION AND HAVE MOST LIKELY BEEN LIED TO. I'VE ALREADY PAID ALMOST $200 FOR THE DIAGNOSTICS AND NOW AM BEING QUOTED ANOTHER $925 FOR THE REPAIR BY THE DEALER. I STILL HAVE OVER A YEAR LEFT ON THE NOTE FOR THIS VEHICLE AND AM APPALLED THAT I AM ALREADY PAYING TO HAVE A MAJOR DRIVETRAIN COMPONENT REBUILT. CHRYSLER HAS DONE NOTHING TO REMEDY THIS. *AK
SERVICE BRAKES, HYDRAULICFebruary 10, 2005
CONSUMER CONCERN ABOUT BRAKES ON 2001 JEEP CHEROKEE LAREDO. *BF WHEN THE BRAKES WERE APPLIED THE VEHICLE SHOOK. THE VEHICLE HAS BEEN TAKEN TOT HE DEALER SEVERAL TIMES FOR REPAIR BUT THE PROBLEM ALWAYS RESURFACES. *NM
VISIBILITYFebruary 7, 2005
THE POWER WIDOWS FAIL DUE TO A PLASTIC PART THAT HOLDS THE CABLE TOGETHER. THE REPLACEMENT PART COSTS $214.00 AT THE DEALERSHIP ONLY, AND THAT IS THE WHOLE MECHANISM, NOT JUST THE PART THAT BREAKS. I HAVE HAD THREE OF THE FOUR WINDOWS DO THIS, AND IT WOULD BE NICE IF THEY COULD WORK SOMETHING OUT SO THAT I DON'T HAVE TO PAY A LOT OF MONEY TO FIX WHAT APPEARS TO BE A DEFECTIVE PART. *JB
POWER TRAINFebruary 6, 2005
SHIFTING CABLE WAS REPLACED AFTER FAILURE. JEEP WAS "SLIPPING" IN GEAR. I WAS RUN OVER BY THE VEHICLE AFTER PUTTING IT IN PARK AND GETTING OUT. VEHICLE BEGAN "SLIPPING" IN GEAR AGAIN. I HAD NO REVERSE. TOOK IT TO THE DEALER AND THEY SAID A LEVER WAS LOOSE ON THE TRANNY AND THEY TIGHTENED IT. STILL SLIPPING. *JB
ENGINE AND ENGINE COOLINGFebruary 1, 2005
ON FREEWAY, OIL PUMP OF MY 2001 JEEP CHEROKEE FAILED, DRIVE SHAFT TO OIL PUMP STRIPPED, AT ONLY 45,000 MILES. ALL PARTS NEEDED TO BE REPLACED, AT A COST OF $1000.*AK
SERVICE BRAKES, HYDRAULICJanuary 27, 2005
VEHICLE VIBRATED/SHOOK SEVERELY WHEN BRAKING FROM 40 MPH OR MORE. CONSUMER STATED THE FRONT ROTORS WARPED, AND /OR OUT OF ROUND EVERY 10,000 MILES. DEALER WAS NOTIFIED.*AK
SEATSJanuary 27, 2005
INQUIRING INFORMATION REGARDING PROBLEMS WITH HEATED SEATS IN THE 2001 JEEP GRAND CHEROKEE.***NO ANSWER REQUIRED*** *MR A SMALL FIRE OCCURRED IN THIS VEHICLE. THE FIRE ORIGINATED FROM THE HEATING COIL IN THE LEATHER SEATS. *SC *JB
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEMJanuary 26, 2005
COMPLAINT RECEIVED VIA E-MAIL. I HAVE HAD A CONSISTENT PROBLEM WITH MY BRAKES SINCE I BROUGHT IT. THE FIRST FAILURE OCCURRED AT 9012 MILES. DEALERSHIP REPLACED THE FRONT CALIPERS AND ROTORS. THEN AT 18811 MILES DEALERSHIP RESURFACED THE FRONT AND REAR ROTORS BECAUSE THEY WERE WARPED. AT 24,806 MILES THE FAILURE RECURRED. DEALERSHIP REPLACED ALL 4 BRAKE ROTORS. CURRENTLY, AT 32,000 MILES THE FAILURE RECURRED, BUT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER, DEALERSHIP, AND OTHER JEEP OWNERS INFORMED ME THAT THIS WAS A DESIGN FLAW THAT OCCURRED IN THE EARLIER AND SOME LATER MODEL JEEPS, BUT HAS BEEN MODIFIED IN 2005 MODEL.*AK THE CONSUMER STATED THAT THE VEHICLE WAS TAKEN IN FOR REPAIR THREE TIMES WHILE UNDER WARRANTY. THE ENGINE LIGHT WAS ON FOR ONE WEEK. THE LOW COOLANT LIGHT COMES ON WHEN THE VEHICLE IS STARTED (COLD) AND GOES OFF WHEN THE VEHICLE IS WARM. *TC
VISIBILITYJanuary 26, 2005
JEEP HAS A DEFECTIVE PART IN THE OPERATOR ASSEMBLY OF ITS POWER WINDOWS WHICH CAUSES THE WINDOW TO FALL INTO THE FULL OPEN POSITION. *AK
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITYJanuary 17, 2005
I HAVE OWNED A JEEP FOR 3 YEARS. SINCE I HAVE PURCHASED THE JEEP I HAVE HAD NOTHING BUT PROBLEMS. THE ROTORS WENT BAD, THE STEERING MANIFOLD WENT BAD, THE ENGINE WENT BAD, AND THE MOTOR IN THE WINDOW WENT BAD AND BROKE. NOW I HAVE REPLACED MY LEFT REAR BRAKE LIGHT SIX OR SEVEN TIMES. IT SLOWLY STARTED TO FADE OUT, AND NOW THE ENTIRE LIGHT GOES OUT AT NIGHT WHEN OUR LIGHTS ARE TURNED ON AND WE HAVE TO DEPRESS THE BRAKE. IT IS ALSO BARELY NOTICEABLE DURING THE DAY. WE THOUGHT WE HAD A FAULTY WIRE, BUT WHEN WE TOOK IT TO A SHOP TO HAVE THEM LOOK AT IT, THEY SAID THAT IN EVERY JEEP THAT HAS BEEN BROUGHT IN WITH THE SAME PROBLEM HAS BEEN THE ENTIRE LIGHT AND CASING. THE BULB GETS TOO HOT AND WARPS THE CASING THAT HOLDS THE LIGHT. SO THE LIGHT NO LONGER TOUCHES THE CASING AND WILL NO LONGER WORK. THEY TOLD US ALSO THAT OUR RIGHT REAR LIGHT IS WARPING ALSO, SO BOTH OF THEM NEED TO BE REPLACED. SHOULDN'T THIS BE A RECALL, SINCE IT IS HAPPENING TO SO MANY JEEPS. AND SHOULDN'T IT BE A RECALL SINCE THEY HAVE A REBUILT ONE KNOWING THE OLD ONES ARE NO GOOD? I DON'T LIKE IT , I DON'T LIKE KNOWING MY TAIL LIGHTS ARE GETTING SO HOT THAT IT IS MELTING THE CASING. COULD YOU PLEASE LET ME KNOW ABOUT THIS! *JB
ENGINE AND ENGINE COOLINGJanuary 10, 2005
WHILE DRIVING APPROXIMATELY 40 MPH ENGINE STALLED. WHILE SERVICING THE VEHICLE IT WAS DETERMINED THAT STALLING WAS DUE TO FLOODING OF THE ENGINE.*AK
SERVICE BRAKES, HYDRAULICJanuary 6, 2005
VEHICLE EXPERIENCED VIBRATION WHEN APPLYING THE BRAKES WHILE DRIVING 35-55 MPH. VEHICLE HAS BEEN TO THE DEALER ON THREE SEPARATE OCCASIONS. DEALER TURNED THE FRONT ROTORS ON THE FIRST OCCASION, REPLACED THE FRONT ROTORS ON THE SECOND OCCASION, AND TURNED THE FRONT ROTORS ON THE THIRD OCCASION. CURRENTLY, THE PROBLEM RECURRED WITH LESS THEN 11,500 MILES.*AK THE ROTORS KEPT WARPING. *TC
VISIBILITYDecember 30, 2004
I LEFT MY VEHICLE PARKED TO GO SHOPPING, BUT UPON ARRIVAL BACK TO THE VEHICLE I SAW THAT MY PASSENGER SIDE FRONT WINDOW WAS HALFWAY DOWN. UPON FURTHER INVESTIGATION I REALIZED THAT WHAT WAS WRONG WITH MY WINDOW HAD HAPPENED ONLY 6 MONTHS EARLIER TO THE DRIVERS SIDE FRONT WINDOW. THE REGULATOR OR WIRE MALFUNCTIONED/SNAPPED. I AM HAVING TO PAY TO FIX SOMETHING THAT SHOULDN'T JUST HAPPEN TO BOTH WINDOWS. *AK
EXTERIOR LIGHTINGDecember 17, 2004
THE LENSES ON THE FRONT HEADLIGHTS WERE CLOUDY. IT APPEARED TO HAVE DEVELOPED CONDENSATION WHICH MADE VISIBILITY VERY DIFFICULT WHEN DRIVING AFTER DARK. THE OWNER CONTACTED THE DEALER WHO TOLD THE HIM IT WAS NOT THEIR PROBLEM. PROVIDE FURTHER DETAILS. *JB
SUSPENSION,SERVICE BRAKES, AIRDecember 13, 2004
HAD PROBLEMS W/ FRONT END SHAKING VIOLENTLY WHEN I HIT A BUMP, CHANGED LANES OR PUT ON THE BRAKES AT FREEWAY SPEEDS. THOUGHT IT WAS A BRAKES OR ALIGNMENT PROBLEM, BUT AFTER HAVING BRAKES REPLACED AND THE ALIGNMENT CHECKED, I RESORTED TO GOING TO THE JEEP DEALERSHIP. AFTER DEALER REPLICATED THE SYMPTOMS, INFORMED ME OF A TECHNICAL SERVICE BULLETIN FROM LAST YEAR AND THEN REPLACED THE ENTIRE SUSPENSION SYSTEM UNDER WARRANTY. (NOTE: THE CAR HAD 18,000 MILES ON IT AT THE TIME.) THE SYMPTOMS ARE RETURNING LESS THAN A YEAR LATER. THIS SHOULD BE COVERED UNDER A RECALL.*AK
SEATSDecember 13, 2004
DRIVER SEAT FRAME SNAPPED OFF MAIN FRAME.*AK
POWER TRAINDecember 9, 2004
THE VEHICLE FAILED TO ACCELERATE. THE ENGINE REVVED UP AND THE VEHICLE WOULDN'T ACCELERATE BEYOND 2ND GEAR. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND THE TRANSMISSION WAS REPLACED BECAUSE IT HAD BURNED OUT. THE FAILURE RECURRED ONE MONTH LATER, THE VEHICLE STOPPED ACCELERATING AND FELT LIKE IT WAS IN NEUTRAL. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND THE TRANSMISSION WAS REPLACED AGAIN BECAUSE OF THE SAME FAILURE. *JB
SERVICE BRAKES, HYDRAULICDecember 2, 2004
FRONT BRAKE ROTOR WARPAGE. FONT ROTORS BECAME SO WARPED THAT CAUSING PULSATION IN THE STEERING WHEEL ALMOST RESULTING IN LOSS OF CONTROL. I CONTACTED CHRYSLER DEALERSHIP, AND THEY SAID THERE WAS NOTHING WRONG WITH THEM. THERE IS A SERVICE BULLETIN WHERE THEY REPLACE THE CALIPERS, ROTORS ETC UNDER WARRENTY PROVISIONS. WHY WAS THERE A REDESIGN OF THE BRAKES IF THERE WAS NOT AN DESIGN ISSUE WITH THEM IN THE FIRST PLACE. AND WHY ARE THEY COVERED UNDER WARRENTY AND NOT UNDER A SAFETY RECALL. IF THE BRAKES ARE INVOLVED IS THAT NOT A "SAFETY" ISSUE. IT IS NICE TO BE ABLE TO STOP WHEN NEEDED. *AK
SERVICE BRAKES, HYDRAULICNovember 24, 2004
JEEP GRAND CHEROKEE OWNER. DEFECTIVE BRAKES CAUSE WHEELS SHAKING UNDER ROUTINE USE MAKING VEHICLE DIFFICULT TO CONTROL ESPECIALLY WHILE DRIVING AT HIGHWAY SPEED. EXPERIENCE TERRIBLE SHAKING OF THE STEERING WHEEL, SEATS, FLOOR BOARD AND INSTRUMENT PANE. WHEN PRESSING ON THE BRAKES. *NM
SERVICE BRAKES, HYDRAULICNovember 16, 2004
VEHICLE VIBRATED/SHOOK WHEN BRAKING. VEHICLE WAS TAKENTO THE DEALER, WHO TURNED THE ROTORS ON TWO SEPARATE OCCASIONS. HOWEVER, PROBLEM RECURRED. *AK
SERVICE BRAKES, HYDRAULICNovember 13, 2004
VEHICLE STEERING STARTED SHAKING UPON APPLYING THE BRAKES MAKING IT DIFFICULT TO CONTROL. DEALER TOOK DOWN VIN AND COLOR OF CALIPERS. THEY SAID THAT CHRYSLER PUT ON DEFECTIVE CALIPERS THAT DON'T PROPERLY DISPLACE HEAT, WARPING THE ROTORS. HE FURTHER SAID REPLACEMENT OF CALIPERS AND ROTORS WAS NECESSARY BUT MANUFACTURE HASN'T ISSUED A RECALL AND WON'T PAY FOR IT. AFTER 15 YEARS IF BEING LOYAL JEEP OWNER, THIS WILL BE MY LAST. ROTORS WERE TURNED BUT ONLY LASTED SIX MONTHS. *JB
VISIBILITYNovember 12, 2004
THE FRONT/REAR WINDOWS FELL DOWN INTO THE WINDOW TRACKS. DEALERSHIP REPAIRED THE PROBLEM THREE TIMES, BUT THE PROBLEM RECURRED. *AK
AIR BAGSNovember 10, 2004
CONSUMER'S VEHICLE WAS INVOLVED IN A COLLISION, AND UPON IMPACT, AIR BAGS DID NOT DEPLOY.*AK
SERVICE BRAKES, HYDRAULICNovember 9, 2004
PULSATING AND GRABBING BRAKES WHEN APPLIED. TO THE POINT OF POSSIBLE STEERING LOSS AT HIGHER SPEEDS. FIRST FAILURE AT APROX 12000 MILES DEALER REPLACED ALL ROTORS AND FRONT CALIPERS. STATED BRAKES WERE UNDER RATED. APROXIMATELY 12000 MILES LATER VEHICLES IS STILL UNDER WARRANTY AND HAS THE SAME PROBLEM ONLY MORE SEVERE. I WILL BE REPLACING THE ROTORS WITH AN AFTERMARKET BRAND. (NOT THE DEFECTIVE ROTORS USED BY CHRYSLER). OLD ROTORS WILL BE AVAILABLE FOR INSPECTION. CHRYSLER REFUSES TO COVER THESE DEFECTIVE PARTS UNDER WARRANTY. VEHICLE ONLY HAS CURRENTLY 28000 MILES.*AK
SERVICE BRAKES, HYDRAULICNovember 5, 2004
DEFECTIVE BRAKE, THERE IS A PULSATION FELT THROUGH BRAKE PEDAL WHEN BRAKING TO A STOP.BRAKE CALIPERS, ROTORS AND PADS REPLACED. *BF THE CONSUMER HAD PROBLEMS WITH FRONT BRAKES AND HAD RELEASED A TSB ON THE ISSUE AND THEY REPLACED BRAKE PARTS. *TC
POWER TRAINNovember 1, 2004
THE CONSUMER OWNS TWO 2001 JEEP GRAND CHEROKEES. IN BOTH VEHICLE'S THE RIGHT REAR AXLE SEAL BROKE CAUSING DIFFERENTIAL FLUID TO LEAK INTO BRAKE SYSTEM. *BF EACH VEHICLE SUSTAINED $1000. IN DAMAGE. THE SEAL WAS FIXED AND THE BRAKES WERE REPAIRED IN BOTH CASES. THE CONSUMER THINKS A MANUFACTURING DEFECT IS THE CAUSE OF THE PROBLEM. *NM
CHILD SEATOctober 29, 2004
CONSUMER RECEIVED A RECALL NOTICE(04C002000) REGARDING THE HARNESS STRAPS!! NO PARTS WERE AVAILABLE. *JB
AIR BAGSOctober 26, 2004
AIR BAG LIGHT ILLUMINATED WHILE DRIVING. DEALER WAS CONTACTED.*AK
VISIBILITYOctober 25, 2004
WHILE DRIVING DOWN THE ROAD DRIVER SIDE WINDOW STARTED TO GO DOWN AND WOULD NOT GO BACK UP. THE FRONT DOOR WINDOW REGULATOR HAD TO BE REPLACED, ALONG WITH THREE RETAINER DOOR TRIM PANELS. THIS COST $324. IN VIEW OF THE NUMBER OF COMPLAINTS FOR THIS PROBLEM, A RECALL SEEMS TO BE IN LINE FOR THE JEEP GRAND CHEROKEE 2001 MODEL.*AK
VISIBILITYOctober 24, 2004
DRIVER'S SIDE POWER WINDOW FAILED OPERATION. IN THE PROCESS OF LOWERING THE WINDOW I HEARD A SERIES OF GRINDING SOUNDS AND STOPPED THE ACTIONS IMMEDIATELY. I THEN SOUGHT TO RAISE THE WINDOW, BUT NOTHING HAPPENED. THE WINDOW IS NOW IN A FULLY OPEN POSITION AND WILL NOT RESPOND TO ANY COMMANDS. *AK
STRUCTUREOctober 24, 2004
THE SUVS RESISTOR-BLOWER MOTOR, WHICH IS PART OF THE A/C, HEATER AND BLOWER SYSTEM, FAILED. LITHIA JEEP SERVICE REPRESENTATIVES, WHO DIAGNOSED AND REPAIRED THE UNIT, INDICATED ITS PLACEMENT IS TOO CLOSE TO A MAJOR HEAT SOURCE IN THE CAR; THE EXCESSIVE HEAT HAS CAUSED THE UNIT TO FAIL EARLY. THE SERVICE REP INDICATED THAT WHILE THE UNIT FAILED BEFORE THE THIRD ANNIVERSARY OF THE VEHICLE, WHICH WAS NEW WHEN PURCHASED, THE MILES WERE BEYOND THE WARRANTY LEVEL. THE REPRESENTATIVE FURTHER INDICATED THAT JEEP HAS SINCE REDESIGNED THE PART AND/OR LOCATION, PREVENTING THE PROBLEM FROM OCCURRING IN LATER MODEL VEHICLES. *AK
VISIBILITYOctober 17, 2004
AT 41000 MILES JUST OUTSIDE OF THE MANUFACTURERS WARRANTY BOTH THE FRONT PASSENGER AND DRIVERS POWER WINDOW REGULATORS FAILED. LIKE MANY OF THE OTHERS SHOWN HERE, THERE WAS A POP AND THE WINDOW SIMPLY SLID DOWN INTO THE DOOR. THE PLASTIC PIECE THAT THE "UP" END OF THE CABLE ATTACHES TO BROKE ON BOTH REGULATORS. TO MAKE MATTERS WORSE THE DESIGN ALLOWS THE SLACK CABLE TO JAM UP IN THE GROOVES DAMAGING BOTH THE SPOOL AND THE CABLE. IT ALMOST SEEMS AS IF IT'S DESIGNED TO FAIL AND COMPLETELY DESTROY ITSELF. A SIMPLE FIX WOULD BE TO INSTALL METAL EYELTS ON THE ENDS OF THE CABLES AND USE SCREWS TO ATTACHED THEM TO THE LIFTING PLATE IN PLACE OF THE SOFT PLASTIC USED. CHRYSLER SHOULD BE MADE TO CORRECT THIS FOR ALL VEHICLES THAT USE THIS TYPE OF REGULATOR. *JB
SERVICE BRAKES, HYDRAULICOctober 8, 2004
DEC 01 (4882 MILES) VIBRATION WHEN BRAKING AT HIGHWAY SPEEDS, DIFFICULTY STEERING UPON BRAKING, WARPED ROTORS. MARCH 03 (ABOUT 15000 MILES) SAME PROBLEM, WARPED ROTORS FIXED IN JULY 03. FEB 04 (ABOUT 22000 MILES) SAME PROBLEM, DAIMLER CHRYSLER WILL NOT FIX. WARRANTY IS ALMOST OVER, JULY 14 2004, SPOKE TO MANAGER, HE STATED THAT DAIMLER CHRYSLER WILL NOT FIX PROBLEM. IT IS DANGEROUS FOR HIGHWAY SPEEDS AS THERE IS VIBRATION AND STEERING DIFFICULTY UPON BRAKING. *NM
POWER TRAINSeptember 30, 2004
CONSUMER WAS COMPLAINING ABOUT A DIFFERENTIAL PROBLEM. THE BEARINGS WERE GRINDING. CONSUMER TOOK VEHICLE TO THE DEALER ON 4 DIFFERENT OCCASIONS, BUT PROBLEM RECURRED. *AK
VISIBILITYSeptember 30, 2004
CONCERNING MY OUT OF WARRANTY 2001 JEEP GRANDE CHEROKEE, SINCE JULY 2003, AND AS RECENTLY AS YESTERDAY, ALL 4 OF THE SIDE POWER WINDOWS DEVELOPED BROKEN MECHANISMS CAUSING THE WINDOW TO SLIDE INTO THE DOOR. THE DRIVER SIDE WINDOW HAD THE SAME PROBLEM A SECOND TIME SO IT LOOKS LIKE THIS PROCESS IS STARTING AGAIN. TOTAL COST FOR THESE REPAIRS ARE APPROXIMATELY $1,550.CHRYSLER KNOWS OF THESE ISSUES AND WILL NOT RECALL OR PAY RETROACTIVELY. WOULD LOVE TO RECOVER THESE COSTS FOR A VERY POORLY DESIGNED SUV.*AK
AIR BAGS,STRUCTURESeptember 29, 2004
WHILE DRIVING, THE CRUISE CONTROL DIDN'T SET THE SPEED WHEN ENGAGED. THE VEHICLE WAS TAKEN TO A DEALERSHIP, WHO INDICATED THAT A CLOCK SPRING FAILURE CAUSED THE CRUISE CONTROL TO MALFUNCTION. THE HORN IS ALSO NOT OPERATIONAL. THE CLOCK SPRING WILL BE REPLACED.*AK THE RIGHT FRONT DOOR CONTAINED RUST
SERVICE BRAKES, HYDRAULICSeptember 17, 2004
FIRST NOTICED CONDITION ABOUT MONTH OR SO. VIBRATIONS WHEN SLOWING DOWN FROM ABOVE 50 MPH SPEED. I THOUGHT MAYBE ALIGNMENT PROBLEM. LAST WEEK THE VIBRATION BECAME VERY BAD, THE STEERING WHEEL VIBRATED AS WELL AS THE FRONT END OF THE CAR. HARD TO CONTROL THE CAR. SEEMED THERE WAS PULLING TO THE RIGHT ALSO. (THE CAR HAS 36000+ MI. IT'S A 2001 GC JEEP. ) TOOK THE CAR TO A GOODYEAR DEALER WHO SAID IT WAS WARPED ROTORS. THEY MADE FRONT BRAKE DISC PAD REPLACEMENT, RESURFACED LEFT & RIGHT FRONT ROTOR AS WELL AS REAR ONES. THE DEALER MENTION THIS CAN HAPPEN ON THESE VEHICLES WHEN THE ROTORS/BRAKES GET WET. WELL, DAH! WHAT HAPPENS WHEN IT'S RAINING AND YOUR RUNNING THROUGH PUDDLES OF WATER. HOW OFTEN IS THIS GOING TO HAPPEN WITH THIS VEHICLE? IT IS NOT COVERED BY WARRANTY WHICH IS SPECIFICALLY MENTIONED IN THE MAINTANENCE BOOKLET. SOUNDS TO ME TO BE A COMMON PROBLEM WITH THIS VEHICLE. *AK
POWER TRAINSeptember 14, 2004
CONSUMER COMPLAINED ABOUT ABOUT REAR DIFFERENTIAL. CONSUMER TOOK VEHICLE TO DEALER FOR SERVICING ON 4 OCCASIONS, AND IT WAS MAKING A GRINDING NOISE 8 MONTHS LATER. WARRANTY EXPIRED, AND CONSUMER WAS ASKED TO PAY $500.00 FOR REPAIRS. CONSUMER WAS TOLD THAT THERE WAS METAL IN THE BOTTOM OF DIFFERENTIAL. *AK
SEATSSeptember 13, 2004
WHEN DRIVING CONSUMER NOTICED THAT DRIVER'S SIDE SEAT BROKE OFF THE TRACK. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR REPAIRS. *AK THE CONSUMER HAD TO PAY FOR THE REPLACEMENT OF THE SEAT TRACK BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. *NM
VISIBILITYSeptember 13, 2004
THIS IS THE THIRD FAILURE OF THE POWER WINDOW REGULATORS. TWICE ON THE DRIVERS WINDOW AND ONCE ON THE PASSENGER WINDOW. THE FIRST INCIDENCE WAS COVERED UNDER WARRANTY AT NO COST. THE OTHER 2 WERE COVERED UNDER EXTENDED WARRANTY WITH COPAYS. I UNDERSTAND THAT POWER WINDOWS FAIL BUT TO HAVE TWO ON THE DRIVERS SIDE GO WITHIN AN 18 MONTH PERIOD IS UNACCEPTABLE. AFTER REVIEWING OTHER COMPLAINTS THIS APPEARS TO BE THE NORM VERSUS THE EXCEPTION. THERE MUST BE AN OBVIOUS MANUFACTURING DEFECT WHICH SHOULD BE FIXED AT NO COST TO THE CONSUMER. SERVICE MANAGER ADVISES THIS IS A COMMON OCCURANCE BECAUSE THE DRIVERS WINDOW GETS USED THE MOST. I HAVE OWNED OTHER VEHICLES WITH ZERO DEFECTS OF THIS NATURE.
SERVICE BRAKES, HYDRAULICSeptember 13, 2004
WHILE DRIVING,THE DRIVER NOTICED THAT THE VEHICLE WOULD VIBRATE UNCONTROLLABLY WITHOUT WARNING. THE DRIVER WAS ABLE TO DRIVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE BRAKE PADS,AND ROTOR NEEDED TO BE REPLACED DUE TO CORROSION. CONSUMER INFORMED MECHANIC THAT THIS PROBLEM HAPPENED ON MORE THAN ONE OCCASION.*AK
SERVICE BRAKES, HYDRAULICSeptember 13, 2004
THE ROTORS HAVE BEEN REPLACED THREE TIME SINCE THE CONSUMER OWNED THE VEHICLE. *NM *SC *JB
VISIBILITYSeptember 10, 2004
THE FRONT DRIVER SIDE WINDOW ALL THE SUDDEN STARTED TO SLIP DOWN INTO THE DOOR AND WOULD NOT GO BACK UP AGAIN. I REPLACED THE POWER WINDOW ASSEMBLY FOR THE FRONT DRIVER SIDE WINDOW 2 MONTHS AGO COSTING ME $330. NOW MY FRONT PASSENGER WINDOW IS DOING THE SAME THING. *AK
VISIBILITYSeptember 8, 2004
THE FRONT, DRIVER SIDE WINDOW DROPPED INTO THE DOOR. THIS IS THE SECOND WINDOW IN MY 2001 GRAND CHEROKEE THAT HAS DONE THIS WITHIN THE LAST MONTH. ALL INSTANCES HAVE OCCURRED AFTER WARRANTY EXPIRATION AND IT COSTS ABOUT $200 JUST FOR THE REGULATOR. LOOKING AT THE BROKEN REGULATOR ONE CAN SEE THAT A PLASTIC PART WHERE THE CABLE IS ATTACHED BROKE SO THE CABLE FELL LOOSE. AS AN ENGINEER I KNOW THAT PLASTIC PROPERTIES CAN VARY FROM LOT TO LOT RESULTING IN INCONSISTANT STRENGTH OR THE PART IS POORLY DESIGNED. THE THIRD PARTY REPAIR SERVICE THAT REPLACED THEM SAID HE REPLACES MORE REGUALTORS ON GRAND CHAROKEES THAN ANY OTHER CAR.*AK
VEHICLE SPEED CONTROLSeptember 7, 2004
WHEN DRIVING WITH THE CRUISE CONTROL SET AT 60 MPH AND GOING UP A HILL THE VEHICLE ACCELERATED WITHOUT WARNING. WHEN THE DRIVER ATTEMPTED TO DISENGAGE THE CRUISE CONTROL THE VEHICLE WENT FASTER TO 80 MPH. TO STOP THE VEHICLE THE DRIVER HAD TO PUT THE VEHICLE INTO NUETRAL. NO IMPACT REPORTED. PLEASE PROVIDED ADDITIONAL INFORMATION. *JB
SERVICE BRAKES, HYDRAULIC,STRUCTURE,EQUIPMENTAugust 30, 2004
PROBLEMS WITH STANDING WATER IN THE FOOTWELL, FAILED AIR CONDITIONER, RUBBING FAN AND DOOR ADJUSTMENTS. *MR THERE WAS STANDING WATER IN THE PASSENGER FOOT WELL. THE VEHICLE ALSO NEEDED NEW BRAKES DUE TO RUSTED ROTORS. THE CONSUMER REQUESTED REIMBURSEMENT. *SC *JB
POWER TRAINAugust 27, 2004
CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. WHEN ACCELERATING FROM THE START POSITION VEHICLE DID NOT PICK UP ANY SPEED UNTIL IT REACHED 35 MPH OR GREATER. *AK
VISIBILITYAugust 19, 2004
THE FRONT, PASSENGER SIDE WINDOW DROPPED OFF ITS TRACK AND INTO THE DOOR. THIS IS THE THIRD WINDOW IN MY 2001 GRAND CHEROKEE THAT HAS DONE THIS WITHIN THE LAST 12 MONTHS. FIRST THE FRONT DRIVER SIDE WINDOW, AND THEN THE REAR DRIVER SIDE WINDOW DID THE SAME THING. ALL INSTANCES HAVE OCCURRED AFTER WARRANTY EXPIRATION AND IT COSTS $360 TO REPLACE THE WINDOW REGULATOR EACH TIME. EMAIL INQUIRIES TO CHRYSLER AFTER EACH OCCURANCE HAVE YIELDED NOTHING MORE THAN AN APOLOGY FOR MY TROUBLES. I THINK THERE IS A DEFECT WITH THE WINDOW REGULATOR, AND EXPECT THE FOURTH WINDOW TO BREAK AT ANY TIME.*AK
SERVICE BRAKES, HYDRAULICAugust 18, 2004
WHILE APPLYING THE BRAKES FROM A HIGH SPEED FRONT END SHAKES VIOLENTLY. *AK
SERVICE BRAKES, HYDRAULICAugust 14, 2004
I BOUGHT MY 2001 GRAND CHEROKEE LAREDO 4X4 ON AUG. 20, 2001, IN NOVEMBER 2002, WITH 8,000 MILES ON THE VEHICLE I FELT THE STEERING WHEEL SHAKE WHEN BRAKING AT HIGH SPEEDS. THE FRONT ROTORS, CALIPERS, AND PADS WERE SHOT. ROCKLAND AUTO PLAZA REPLACED THEM AT NO CHARGE UNDER THE WARRANTY. THIS PAST WEEK, WITH 17,000 MILES ON THE CAR, THE FRONT ROTORS WERE WARPED AGAIN. WHITE PLAINS CHRYSLER REPLACED THEM AT NO CHARGE BUT ADVISED ME THAT THIS TYPE OF WEAR WAS NORMAL FOR AN SUV. OBVIOUSLY, FROM THE COMPLAINTS HERE, THIS IS NOT NORMAL BUT A PROBLEM THAT DIAMLER CHRYSLER NEEDS TO ADDRESS. 3 PAIRS OF ROTORS ON A CAR WITH 17,000 MILES, DRIVEN MOSTLY ON THE HIGHWAY, IS UN-EXCUSABLE.*AK
SERVICE BRAKES, HYDRAULICAugust 11, 2004
I HAVE A 2001 JEEP GRAND CHEROKEE LAREDO 6CYL. AT APPROX 27,000 I EXPERIENCED A VIBRATION/PULSATION WHEN THE BRAKES WERE APPLIED. I TOOK IT INTO THE DEALER FOR DIAGNOSIS AND WAS INFORMED THAT THE FRONT PADS WERE WORN OUT AND THE ROTORS WERE OUT OF ROUND AND NEEDED TURNING. I HAD THAT WORK PERFORMED WITH DISMAY THAT EVERY 27,000 MILES THAT WOULD NEED TO BE DONE. IT IS NOW 48,000 MILES (21,000 LATER) AND THE SAME PROBLEM HAS OCCURRED. ACCORDING TO JEEP A REVISED BRAKE CALIPER DESIGN HAS BEEN BUILT TO CORRECT THE PROBLEM. AS OF THIS LAST CHANGING (USING THE NEW ROTORS AND CALIPERS PER TSB 05-003-02B) I WILL HAVE SPENT $700 IN LESS THAN 2 YEARS ON BRAKES THAT SHOULD NOT HAVE WORN OUT ONCE INL 50,000. I WAS INFORMED THAT THIS REPLACEMENT WAS NOT COVERED UNDER WARRANTY, BUT BEING THAT IT IS PREMATURE FAILURE OF A POOR DESIGN, I BELIEVE THAT IT SHOULD BE. *JB
WHEELSAugust 10, 2004
THE CAR IS ONLY THREE YEARS OLD WITH FACTORY INSTALLED ALLOY WHEEL AND AFTER TWO YEARS I NOTICED THE CHROME STARTING TO CHIP OFF ON ALL FOUR RIMS. I RECENTLY REPLACED ALL FOUR TIRES AND WAS TOLD THAT THE RIMS WERE IN EVEN WORSE SHAPE THAN I HAD EXPECTED. FOR THE LENGTH OF TIME THAT THIS OCCURED AND THE EXTRA MONEY PAID FOR THE OPTION, I JUST DON'T FEEL THAT THIS IS RIGHT. I AM OVER ON MY WARRANTY MILES AND FEEL AS IF THERE IS NO RECOURSE.
SERVICE BRAKES, HYDRAULICAugust 5, 2004
ROTORS AND FRONT BRAKES WERE REPLACED AT 28,000 MILES. THE FIRST TIME WAS APRIL 2003, AND IN SECOND TIME JULY 2004. THE PROBLEM HAD NOT BEEN RESOLVED. *AK
SERVICE BRAKES, HYDRAULICAugust 3, 2004
APRIL OF 2002 NOTED PULSATION IN THE STEERING WHEEL, DEALER RESURFACED FRONT BRAKE ROTORS. AUGUST OF 2003 NOTED PULSATION IN STEERING WHEEL, DEALER REPLACED FRONT BRAKE ROTORS, CALIPERS AND PADS AND RESURFACED REAR BRAKE ROTORS. AK JULY OF 2004 NOTED THE PLUSATION IN THE STEERING WHEEL, DEALER REPLACED THE FRONT BRAKE ROTORS AUGUST 2004 THE VEHICLE HAS ONLY 26,000 MILES ON THE ODOMETER AND THE AMOUNT OF REPAIRS TO THE BRAKING SYSTEM SEEMS EXCESSIVE
VISIBILITYAugust 3, 2004
BETWEEN JULY 2003 AND TODAY, MY 2001 JEEP CHEROKEE LAREDO HAS "POPPED AND DROPPED" 3 WINDOWS (I.E. THE REGULATOR MOTOR BROKE AND THE WINDOW DROPPED INTO THE DOOR LEAVING ME UNABLE TO ROLL UP THE WINDOW) - FIRST THE FRONT PASSENGER SIDE WINDOW LAST AUGUST, THEN THE LEFT REAR PASSENGER WINDOW IN NOVEMBER, AND TODAY THE DRIVER SIDE FRONT WINDOW. THE FIRST WAS COVERED UNDER WARRANTEE, BUT THE SECOND TWO WERE UNDER EXTENDED WARRANTY WITH A $100 COPAY FOR EACH INCIDENT. AVONDALE CHRYSLER JEEP IN ARIZONA COMPLETED THE FIRST TWO REPAIRS AND IS IN THE PROCESS OF REPAIRING THE THIRD INCIDENT.*AK
SERVICE BRAKES, HYDRAULICJuly 29, 2004
ORIGINAL INCIDENT APRIL 03. FRONT BRAKE SYSTEM REPLACED. SERVICE BULLETIN AT DEALERSHIP WAS ISSUED. VEHICLE WAS UNDER WARRANTY. APPROX 34,000 MILES ON JEEP. JULY 27, 2004, 5,100 MILES AFTER REPAIRED AND PROBLEM THOUGHT CORRECTED, VEHICAL BEGAN PULSATING. DEALERSHIP ADV ROTORS WARPED AND WOULD NOT COVER IT SINCE IT IS NOW OUT OF WARRANTY.*AK
ELECTRICAL SYSTEMJuly 28, 2004
ONE MONTH AGO MY WINDOW REGULATOR BROKE WITH NO WARNING . I HAD IT REPAIRED FOR 360.00 DOLLARS. TODAY I GET IN MY JEEP AND THE DRIVERS SIDE WINDOW REGULATOR IS BROKEN. I FEEL IT HAS TO BE SOME DEFECT IN THE REGULATOR FOR BOTH FRONT DOORS TO GO BAD A MONTH APART.*AK
SERVICE BRAKES, HYDRAULICJuly 26, 2004
WHEN THE BRAKE PEDAL IS DEPRESSED, THE PEDAL PULSATES, VEHICLE JERKS FORWARD AND VIBRATES. THE DEALERSHIP REPLACED THE ROTOR ON FRONT WHEEL, WHICH PARTIALLY SOLVED THE PROBLEM. HOWEVER, PROGRESSED AND GOT WORSE. THE DEALERSHIP INDICATED THAT THEY DIDN'T KNOW HOW TO FIX THE PROBLEM AND THEY SUGGESTED THAT THE CONSUMER CONTACT A BRAKE SHOP. *LA BRAKE FAILURE AT SPEEDS OF 30 MPH OR MORE. DEALER REPLACED BRAKE PADS, ROTORS, AND CALIPER, BUT DID NOT CORRECT THE PROBLEM. *LA
SERVICE BRAKES, HYDRAULICJuly 23, 2004
BRAKES ON A JEEP CHEROKEE. THE BRAKES ON MY 2001 JEEP CHEROKEE HAVE STARTED SHAKING THE CAR RAPPIDLY WHEN THE BRAKES ARE APPLIED AT FREEWAY SPEEDS. I HAVE CONTACTED THE DEALER AND HAVE BEEN INFORMED THAT THIS IS NOT A WARRANTY ISSUE. I ALSO CALLED A LOCAL MEINEKE LOCATION AND WAS TOLD THAT THIS IS A COMMON ISSUE WITH MOST CHEROKEE'S. THE RESULT IS THAT THIS WILL COST ME $300 FOR A PROBLEM THAT SHOULD BE COVERED UNDER A RECALL.*AK
VEHICLE SPEED CONTROLJuly 16, 2004
I HAVE A 2001 JEEP GRAND CHEROKEE LIMITED. IN MARCH OF THIS YEAR, WHILE ON THE EXPRESSWAY, MY CRUISE CONTROL CAUSED MY VEHICLE TO ACCELERATE AND WOULD NOT TURN OFF EVEN BY HITTING THE BREAK AND PUSHING THE OFF BUTTON NUMEROUS TIMES. I WAS ONLY ABLE TO STOP THE VEHICLE BY PUTTING THE GEAR IN NUETRAL AND TURNING IT OFF. I CONTACTED THE DEALERSHIP WHO TALKED MY THROUGH HOW TO LOOSEN A CABLE IN THE ENGINE WHICH APPARENTLY CAUSED THE CRUISE/ACCELERATOR TO STICK. I IMMEDIATELY TOOK THE VEHICLE INTO THE DEALERSHIP AND EVEN ON MY WAY THERE, THE CAR WOULD ACCELERATE ON IT'S OWN, WITHOUT THE CRUISE CONTROL BEING TURNED ON. THE DEALERSHIP KEPT MY CAR FOR THE DAY AND WHEN THEY RETURNED, THEY STATED THAT THEY HAD REPAIRED THE PROBLEM. TWO MONTHS LATER, I WAS LEAVING MY PARKING SPACE AT WORK AND MY VEHICLE BEGAN TO ACCELERATE ON IT'S OWN. I STRUCK THE BREAK BUT THE REAR OF THE VEHICLE BEGAN TO SPIN IN CIRCLES AND FORCED MY VEHICLE TO STRIKE THREE OTHER VEHICLE. JEEP CONDUCTED AN INVESTIGATION AND THEY SENT ME A LETTER STATING THAT THEY COULD NOT FIND A PROBLEM WITH THE VEHICLE. I JUST WANTED TO SEND YOU THIS COMPLAINT TO LET YOU KNOW THAT THEIR FINDINGS WERE FALSE AND POORLY RESEARCHED. I HAVE PICTURES OF THE TIRE MARKS AND THERE IS NO WAY THAT THIS ACCIDENT COULD HAVE OCCURRED OTHER THAN BY I HIGH ACCELERATION AND MY FOOT BEING ON THE BREAK.*AK
ENGINE AND ENGINE COOLING,POWER TRAINJuly 15, 2004
CONSUMER COMPLAINED ABOUT AN ENGINE PROBLEM. WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 70 MPH VEHICLE ABRUPTLY LOST POWER. ALSO,TRANSMISSION FAILED WHEN VEHICLE HAD ONLY 30,000 MILES ON IT. *AK CRANKSHAFT BROKE AT 60,000 MILES. *LA
STRUCTUREJuly 13, 2004
WE HAVE A 2001 JEEP GRAND CHEROKEE LIMITED 4WD. ABOVE EACH PASSENGER DOOR THERE IS A HANDLE TO HOLD ON TO. I DON'T KNOW WHAT IT WOULD BE CALLED BUT I USE IT TO HANG ON WHEN WE GO AROUND A CORNER, ETC. IN JUNE WE WERE JUST LEAVING THE CLEANERS. MY HUSBAND WAS DRIVING AND I WAS IN THE PASSENGER SEAT. I REACHED UP FOR THE HANDLE AS HE WAS BACKING OUT. ALL OF THE SUDDEN SOMETHING HIT MY NOSE RIGHT UNDER MY EYE. IT REALLY SMARTED AND LEFT A RED WELT. I ASKED HIM TO RE-PARK THE CAR AND WE LOOKED FOR WHAT IN THE WORLD HAD HAPPENED. WE FOUND A SMALL PIECE OF STEEL ON THE SEAT. WE THEN LOOKED OVER THIS SAFETY HANDLE AND REALIZED THAT THE SPRING THAT HOLDS THE HANDLE HAD BROKEN AND HIT MY FACE. I DID NOT BLEED AND THE RED MARK WAS GONE IN A COUPLE OF DAYS. MY CONCERN IS THAT IT NEARLY HIT MY EYE. WHEN WE ASK THE DEALER TO REPLACE IT WE WERE TOLD IT WOULD COST $79. WAS THIS A FREAK FAILURE OR HAS THIS HAPPENED TO OTHERS? IF I HAD BEEN AN INCH SHORTER I COULD HAVE LOST AN EYE. WE FELT THAT THE DEALER WOULD REPLACE THE PART AND WERE SHOCKED THAT THEY WANTED US TO PAY FOR IT. WE HAVE NOT REPLACED IT YET SO THE PART IS AVAILABLE. *LA
SERVICE BRAKES, HYDRAULICJuly 12, 2004
THIS IS A SERIOUS PROBLEM THAT JEEP KNOWS ABOUT, BUT I DON'T THINK THEY KNOW HOW TO FIX IT. IT'S COMMONLY REFERRED TO AS THE "DEATH WOBBLE" -- AND I GATHER THAT IT MIGHT BE MORE COMMON AMONGST JEEPS THAT ARE LIFTED, THOUGH MINE HAS NOT BEEN LIFTED. SATURDAY, MAY 15, 2004. DRIVING AT FREEWAY SPEED. VEERED INTO LEFT LANE TO AVOID CARS THAT WERE SLOWING IN MY LANE. I STEPPED ON THE BRAKE AS I MOVED INTO THE LEFT LANE. STEERING WHEEL AND WHOLE FRONT OF CAR SHOOK VIOLENTLY TO THE POINT IT FELT THAT IT WAS GOING TO FALL APART. TOOK FOOT OFF GAS/BRAKE AND AS THE CAR SLOWED DOWN IT STOPPED SHAKING AFTER ABOUT 5-10 SECONDS. PULLED INTO FAR LEFT SHOULDER B/C I WAS SHAKEN UP, THEN PROCEEDED HOME. I TOOK THE CAR TO A BRAKE SHOP. MY CAR HAD 18,000 MILES ON IT AND YET THE ROTORS WERE WARPED, SO I HAD THE ROTORS AND BRAKE PADS REPLACED. TUESDAY, MAY 25, 2004. SAME FREEWAY INCIDENT FROM ABOVE OCCURRED. DID SOME RESEARCH ON THE INTERNET AND QUICKLY FOUND "DEATH WOBBLE," ON A VARIETY OF SITES ABOUT JEEPS. DISCOVERED PROBLEM MIGHT BE AN ALIGNMENT PROBLEM, SO I HAD MY CAR ALIGNED AND THE TIRES BALANCED. SUNDAY, JUNE 20, 2004. CAR SHOOK AGAIN ON FREEWAY. HAD BEEN TOLD BY A FRIEND THAT TURNING THE WHEEL SLIGHTLY TO THE RIGHT MIGHT STOP THE SHAKING. I DID THIS AND THE SHAKING STOPPED. SATURDAY, JULY 03, 2004. CAR SHOOK WHILE GOING THROUGH 9TH ST. TUNNEL IN WASHINGTON DC. TOOK CAR TO ROSENTHAL JEEP. WROTE LENGTHLY DESCRIPTION OF THE PROBLEM ON THE DROP-OFF ENVELOPE. ASKED THAT THEY CHECK OUT THE ENTIRE FRONT OF THE CAR. JEEP REPLACED THE STEERING DAMPER -- WHICH WAS "LEAKING." SATURDAY, JULY 10, 2004. CAR SHOOK ON FREEWAY. CALLED ROSENTHAL JEEP AT 2:57PM. A WOMAN IN THE SERVICE DEPARTMENT LISTENED TO MY PROBLEM, PUT ME ON HOLD AND THEN PUT ME INTO A MALE'S VOICEMAIL. HAVE YET TO RECEIVE A RETURN PHONE CALL. *LA
FUEL SYSTEM, GASOLINEJuly 9, 2004
BAD GASKET IN FUEL PUMP ALLOWS GASOLINE TO FLOW BACK INTO THE GAS TANK WHEN THE CAR IS TURNED OFF.*AK
POWER TRAINJuly 9, 2004
THE AUTOMATIC TRANSMISSION ON MY WIFE'S 2001 GRAND CHEROKEE WENT OUT AT 42,000 MILES THIS VEHICLE HAS NEVER BEEN USED FOR TOWING OR HEAVY DUTY USE AND HAS BEEN PROPERLY MAINTANED. *AK
POWER TRAINJuly 2, 2004
WHEN ENGAGING INTO DRIVE VEHICLE JERKED VIOLENTLY. DEALER STATED TRANSMISSION GOVERNOR PRESSURE SOLENOID FAILED. *AK
SERVICE BRAKES, HYDRAULICJune 18, 2004
I BOUGHT MY JEEP NEW IN JULY, 2001. WITHIN HE 3 YEARS OF OWNING IT, IT IS NOW IN THE DEALERSHIP FOR ITS 5TH TIME BEING SERVICED FOR BRAKE FAILURE. OUT OF THOSE 5 TIMES, IT IS NOW HAVING ITS 3RD SET OF ROTORS. I HAVE SPENT AN UNACCEPTABLE AMOUNT OF PERSONAL TIME AND MONEY IN HAVING THIS VEHICLE REPAIRED AND WILL BE SEEKING RESOLUTION BOTH FROM THE MANUFACTURER AND MICHIGAN STATE LEMON LAW IF NECESSARY. DEALER STATES THAT MANUFACTURER IS AWARE OF THE PROBLEM AND UNWILLING TO PAY FOR THE REPAIRS ONCE OUTSIDE OF STANDARD WARRANTY. I FEEL THE BRAKES ARE UNSAFE AND THE VEHICLE SHOULD BE RECALLED.*AK
SERVICE BRAKES, HYDRAULIC,EQUIPMENTJune 14, 2004
MY 2001 GRAND CHEROKEE IS EXPERIENCING A SEVERE VIBRATION PROBLEMS WHEN BRAKING. I'VE CONTACTED THE NW JEEP DEALERSHIP IN BEAVERTON OREGON AND THEY HAVE INFORMED ME THIS PROBLEM IS NOT TAKEN CARE BY THE JEEP CORPORATION. I BELIEVE THIS IS AN INHERIT DEFECT TO THE CAR SINCE I HAD THIS SAME PROBLEM FIXED A YEAR AGO AND NOW THEY ARE REFUSING TO FIX THE SAME ISSUE SINCE IT IS NOT UNDER WARANTEE ANY LONGER. I'VE SPOKEN TO SEVERAL JEEP OWNER ON THE SIMILAR VINTAGE VEHICLE AND THEY ARE ALSO HAVING THE SAME ISSUE. I BELIEVE THE GOVERNMENT SHOULD FORCE THE JEEP CORPOARTION TO PUT THE VEHICLE AS A RECALL ITEM. *AK
SERVICE BRAKES, HYDRAULICJune 9, 2004
ROTORS WARPED BETWEEN 16000 - 18000 MILES. DEALER DAVIS-MOORE REPLACED FRONT ROTORS, CALIPERS AND PADS. RESURFACED REAR ROTORS AND REPLACED REAR PADS. NO CHARGE. ROTORS WARPED AGAIN AT 34K MILES. THIS TIME DEALER CHARGED ME $170 TO TURN ALL FOUR ROTORS. I COMPLAINED ABOUT THE LONGEVITY OF THE ROTORS AND THAT THE TURNING IS NOT A PERMANANT FIX. THERE IS A MATERIAL OR SYSTEM PROBLEM WITH THE BRAKES. PLEASE LOOK INTO. MV .*AK
SERVICE BRAKES, HYDRAULICJune 8, 2004
PURCHASED A NEW 2001 JEEP CHEROKEE SPORT. WHEN BRAKES APPLIED CAR WEAVED OR PULLED TO THE LEFT. (2) EMERGENCEY STOP ON MAJOR HWY. 2 AM FRONT END SHOOK VIOLENTLY AND PULLED MY CAR ONTO THE CENTER GRASS DIVIDER.(3) RETURNED JEEP TO DEALER. SERVICE MANAGER COULD NOT REPLICATE PROBLEM. BROUGHT CAR TO INDEPENDENT BRAKE REPAIR SHOP. REPLACED PADS, AND INSTALLED NEW ROTORS. TWO DAYS LATER CAR SHOOK VIOLENTLY UPON BRAKING AT 45MPH. RETURNED TO LITHIA COLORADO JEEP DEALER. STATED WARPED ROTORS. REPLACED ROTORS AND PADS. PROBLEM IS ON GOING AND WILL NOW NEED TO HAVE REPAIRS DONE A THIRD TIME IN 24.000 MILES. GENERAL MANAGER OF LITHIA STATES HE CAN REPAIR BRAKES BUT NOT SOLVE THE PROBLEM BECAUSE BOTH HE AND CHRYSLER KNOW THE ROTORS ARE DEFECTIVE THEY SIMPLY REPLACE THE OLD ROTORS WITH NEW DEFECTIVE ROTORS. 35 EXACT PROBLEMS REPORTED ON WWW.MYCARSTATS.COM IN THE LAST 90 DAYS. *AK
SERVICE BRAKES, HYDRAULICJune 4, 2004
DEALER REPLACED AT 10,000 MILES THE FRONTS ROTORS AND PADS. AT 30,000 MILES THE FRONT ROTORS/PADS, AND CALIPERS WERE REPLACED. AT 46,000 MILES THE FRONT AND REAR ROTORS WERE RESURFACED AND THE PADS WERE REPLACED. *AK *NM
ELECTRICAL SYSTEMJune 4, 2004
WHILE STARTING THE VEHICLE KEY WOULD NOT TURN. AFTER TRYING NUMEROUS TIMES CONSUMER WAS ABLE TO START THE VEHICLE. CONSUMER CONTACTED THE DEALER, AND WAS INFORMED THAT IGNITION SWITCH NEEDED TO BE REPLACED. *AK
SEATSMay 25, 2004
DRIVERS SEAT FRAME BROKE IN 2 LOCATIONS UNDER NORMAL DRIVING CONDITIONS CAUSING THE SEAT TO BE UNSTABLE AND MAKE ROCKING MOTIONS WHILE TURNING AND STOPPING.
LATCHES/LOCKS/LINKAGESMay 18, 2004
DOOR HINGES FAIL AND CAUSE DOOR TO BECOME UNALIGNED. THIS CAUSES THE LOCK LATCH TO BUMP AGAINST THE HOOK. THIS HAS CAUSED THE LATCH TO BREAK OFF INSIDE OF THE DOOR.*AK
SERVICE BRAKES, AIRMay 12, 2004
MY 2001 JEEP GRAND CHEROKEE HAS ONCE AGAIN BURNED UP THE BRAKE ROTORS. THE FIRST TIME IT HAPPENED I HAD ONLY 10,507 MILES ON IT. THE DEALERSHIP "MACHINED" THE FRONT BRAKE ROTORS. WITHIN 6 MONTHS THE PROBLEM WAS BACK AND THIS TIME THEY REPLACED THE FRONT BRAKE ROTORS. I NOW HAVE 38000 MILES ON THE VEHICLE AND TODAY WAS INFORMED THE FRONT AND BACK BRAKE ROTORS ARE SHOT. UNFORTUNATELY, IT APPEARS I'M NOT THE ONLY VICTIM OF THIS DEBACLE. I AM TAKING MY CAR TO SOMEONE I CAN TRUST AND I WILL HAVE THE ROTORS REPLACED. I INTEND TO PURSUE THIS MATTER AS I FEEL I HAVE BEEN RIPPED OFF AND SO HAVE A LOT OF OTHER PEOPLE. THIS GRAND CHEROKEE IS AN EXPENSIVE VEHICLE AND I FIND IT DISGRACEFUL THAT CHRYLSER HAS SUCEEDED IN IGNORING THE PROBLEM AND IGNORING THE PEOPLE WHO PURCHASE THEIR VEHICLES. DOES THERE HAVE TO BE LOSS OF LIFE TO GET ANYONE TO ACT ON BEHALF OF THE CONSUMER??? PLEASE TELL ME, WHAT DO WE DO NOW???
SERVICE BRAKES, HYDRAULICMay 11, 2004
WHILE DRIVING, THE FRONT END SHOOK. THE DEALER REPLACED THE FRONT ROTORS EIGHT TIMES, BUT THE PROBLEM RECURRED. THE DEALER DID NOT KNOW WHY THE ROTORS WERE WEARING OUT PREMATURELY. *AK THE DEALER SUGGESTED THAT THE ROTORS COULD NOT BE FIXED PROPERLY BECAUSE OF THE SUBSTANDARD PARTS CHRYSLER USED. THE VEHICLE WOULD RIDE ROUGH AND THE BRAKES SEEMED TO SQUEAK ONLY WHEN IT RAINED. *SC *JB
SERVICE BRAKES, HYDRAULICMay 7, 2004
HAVE A RECURRING ISSUE WITH MY 2001 GRAND CHEROKEE WHERE VIOLENT SHAKING HAPPENS WHEN THE BRAKES ARE APPLIED AT HIGHER SPEEDS. THE DEALER REPLACED THE CALIPERS AND ROTORS AT 13,000 MILES PER A SERVICE BULLETIN FROM CHRYSLER. I HAD SAME ISSUE AGAIN AT 19,000 MILES, ROTORS WERE WARPED AGAIN. I AM HAVING SAME ISSUE NOW AT 26,000 MILES AND THE DEALER STATED THAT ALTHOUGH THIS IS RECURRING ISSUE KNOWN TO THEM AND CHRYSLER, "I AM ON MY OWN" AND I WOULD HAVE TO PAY FOR THE ROTORS AGAIN. I HAD NO CHOICE BUT TO PAY AS THIS IS THE VEHICLE USED TO TAKE MY CHILDREN TO SCHOOL AND BACK AND I DO NOT WANT TO RISK AN ACCIDENT. I CONTACTED THE CHRYSLER CONSUMER CENTER AND THEY STATED THAT BRAKES ARE ONLY COVERED UNTIL 12,000 AND UNLESS A RECALL WAS ISSUED, THEY WOULD NOT ASSIST ME. I FEEL THAT IT IS NOT REASONABLE TO HAVE TO HAVE THE ROTORS AND CALIPERS REPLACED OR ADJUSTED EVERY FEW THOUSAND MILES AND THE VIOLENT SHAKING THAT OCCURS FROM THIS DEFECT COULD CAUSE A SERIOUS ACCIDENT.*AK
SERVICE BRAKES, AIRMay 6, 2004
I USUALLY DRIVE BACK ROADS UNDER 50 MILES PER HOUR. MY HUSBAND HAD TAKEN MY 2001 JEEP CHEROKEE SPORT ON THE INTERSTATE AND A CAR SWITCHED LANES INFRONT OF US CAUSING HIM TO HAVE TO BRAKE QUICKLY. THE FRONT OF MY CAR SHOOK SO HARD WE ALMOST WENT INTO A JERSEY WALL. UNTIL THAT VEHICLE WAS UNDER 40 MILES PER HOUR THE FRONT END WAS SHAKING SO VIOLENTLY IT WAS BARELY CONTROLABLE. IF I WOULD HAVE BEEN DRIVING IT MAY VERY WELL HAVE CAUSED A SERIOUS ACCIDENT. THE PROBLEM WITH MY VEHICLE WAS COVERED UNDER SERVICE BULLETIN 0500401. WHAT WE EXPERIENCED WAS NOT MINOR PULSATION. THE FRONT ROTOR WAS VISIBLY WARPED! WHEN I CALLED JEEP CUSTOMER SERVICE ABOUT THE PROBLEM THEY ADMITTED THAT THEY WERE AWARE THAT THE FRONT ROTORS WOULD WARP UNDER CONDITIONS OF HIGH HEAT OR HIGH ROAD SALT USE. THIS WAS NOT A RECALL NOR DID THEY OFFER TO MEET PART OF THE COST OF REPAIR ($700). BUT THE COMPOSITE OF THE BRAKE ROTOR HAS SINCE BEEN CHANGED SO THAT THIS PROBLEM NO LONGER HAPPENS. WE WERE LUCKY TO NOT HAVE A VEHICLE IN THE LANE NEXT TO US AND WE WERE LUCKY NOT TO HAVE HIT THE JERSEY WALL. I WANTED TO MAKE YOU AWARE OF THIS BECAUSE THE NEXT PERSON MAY NOT BE SO LUCKY.
SERVICE BRAKES, HYDRAULICApril 30, 2004
I HAVE HAD A RECURRING PROBLEM WITH BRAKE ROTORS WARPING TO WHICH CHRYSLER HAS NOT YET REPAIRED THE PROBLEM. THE WARPING CAUSES VIBRATIONS SO SEVERE IT MAKES BRAKING A SERIOUS PROBLEM, ESPECIALLY AT HIGH SPEED COMING OFF OF AN INTERSTATE HIGHWAY. *LA
ENGINE AND ENGINE COOLINGApril 29, 2004
WHILE DRIVING VEHICLE OVERHEATED. VEHICLE WAS TAKEN TO AN INDEPENDENT SHOP, AND MECHANIC DETERMINED THAT INTAKE MANIFOLD CRACKED, AND COOLANT SPILLED INSIDE THE ENGINE. TECHNICIAN INDICATED THE NEED TO BE REPLACE THE ENTIRE ENGINE, VEHICLE HAD ONLY 58,000 MILES. *AK
VISIBILITYApril 28, 2004
BOTH THE DRIVER'S SIDE FRONT AND REAR WINDOW MOTORS HAVE HAD TO BE REPLACED
ENGINE AND ENGINE COOLINGApril 20, 2004
WHILE DRIVING 65 MPH VEHICLE STALLED THIS WAS THE SECOND TIME THAT VEHICLE STALLED DUE TO THE CAM SENSORS FAILURE. VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE CAM SENSORS. *AK PRIOR TO PROBLEM WITH CONSUMER'S 2001 JEEP GRAND CHEROKEE, CONSUMER EXPERIENCED SIMILAR PROBLEM WITH 1998 JEEP. *LA
SERVICE BRAKES, HYDRAULICApril 20, 2004
WHILE DRIVING AT ANY SPEED AND WHEN THE BRAKES WERE APPLIED THERE WAS SEVERE VIBRATION IN THE BRAKE PEDAL AND STEERING WHEEL. VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE ROTORS AND THE BRAKE PADS TWICE. A TECHNICAL SERVICE BULLETIN WAS ISSUED CONCERNING THIS PROBLEM. *AK THE CONSUMER STATED THAT THE DISC WERE TOO CLOSE TO THE ROTORS WHICH CAUSED THE EXCESSIVE HEAT. THE EXCESSIVE HEAT CAUSED THE ROTORS TO WARP. *NM
STEERINGApril 19, 2004
THIS HAS BEEN HAPPENING SINCE THE BEGINNING OF PURCHASE. WHEN I'M STOPPED AND BEGINNING A TURN WITH THE STEERING WHEEL, THE WHEEL WILL MAKE A GRIND AND/OR SQUEAKING NOISE. I'VE NOTIFIED THE DEALERSHIP WHEN I'VE TAKEN IT IN FOR REPAIR, BUT APPARANTLY, IT NEVER HAPPENS WHEN IT'S THERE AT THE SHOP. THE FIRST TIME I REPORTED IT, THEY OILED THE STEERING COLUMN, THAT WAS ALL, AND; THE NOISE CONTINUED.*AK
SERVICE BRAKES, HYDRAULICApril 17, 2004
AFTER HAVING ROTORS RESURFACED THREE TIMES AND HAVING THEM REPLACED ONCE, THE ROTORS HAVE ONCE AGAIN WARPED TO THE POINT OF CAUSING VIOLENT SHAKING OF THE STEERING WHEEL WHEN THE BRAKES ARE APPLIED. THIS HAS BECOME A SERIOUS PROBLEM AND PEOPLE ARE GOING TO GET HURT IF A SAFETY RECALL IS NOT DONE. CHRYSLER SEEM TO BELIEVE IT IS THE COMSUMERS PROBLEM AND THEY DO NOT WANT TO WORK WITH THE COMSUMERS ON A SOLUTION. FOR $35,000 YOU EXPECT TO AT LEAST HAVE WORKING BRAKES.*AK
STEERINGApril 13, 2004
STEERING MAKES HONKING NOISE WHEN STEERING WHEEL IS TURNED TO LEFT (MAKING LEFTHAND TURN). RECALL ISSUED BUT THIS VEHICLE'S VIN NOT INCLUDED IN RECALL ACCORDING TO DEALER. VEHICLE TAKEN TO DEALER, CUSTOMER WAS TOLD STEERING BOX IS FAULITY AND WOULD COST $750.00 PLUS TO REPAIR. VEHICLE IS 3 YEARS OLD, HAS BEEN MAINTAINED AND NEVER ABUSED, STEERING BOX SHOULD NOT FAIL IN SUCH A SHORT TIME UNLESS DEFECT PRESENT!
SERVICE BRAKES, HYDRAULICApril 10, 2004
DISC BRAKE ROTOR FAILURE. VEHICLE HAS 33000 MILES. SEVERE SHUDDERING AT THE FRONT END OCCURS WHEN BRAKING AT HIGHWAY SPEEDS DUE TO FRONT ROTORS HAVING WARPED. SEVERE ENOUGH TO EFFECT CONTROL OF VEHICLE, ESPECIALLY IF WERE TO OCCUR IN EMERGENCY OR BAD WEATHER SITUATION. SHUDDERRING IS NOT AS SEVERE AT LESS THAN HIGHWAY SPEEDS. SUCH WARPING OF THE ROTORS IS NOT NORMAL AND FROM THE NUMBER OF OTHER POSTS THERE IS CLEARLY A MANUFACTURING DEFECT OCCURING.
POWER TRAINApril 9, 2004
TRANSMISSION/POWERTRAIN/ELECTRICAL COMPONENTS/BRAKES AT JUST OVER 36,000 MILES THE POWERTRAIN/TRANSMISSION MODULE FAILED. THERE WERE THREE MINOR INCIDENTS WHERE WHEN I WAS ACCELERATING NORMAL INTO TRAFFIC THE TRANSMISSION ROARED AND SPUN, BUT THE VEHICLE WOULD NOT MOVE, I SHIFTED INTO NEUTRAL AFTER LETTING UP ON THE GAS, THEN SHIFTED BACK INTO DRIVE AND THE TRANSMISSION "KICKED IN". THE FOURTH TIME THIS OCCURRED, HOWEVER, WAS WHEN I WAS ACCELERATING TO MERGE ONTO THE FREEWAY, THE VEHICLE LOST POWER AND I HAD TO COAST OVER TO THE SHOULDER OF THE HIGHWAY ONRAMP AND THE VEHICLE WAS TOWED TO THE DEALERSHIP. A SENSOR OR TRANSMISSION CONTROL MODULE WAS REPLACED AT A COST IN EXCESS OF $500 (JUST OUT OF WARRANTY) TO ME. AT 50,000 MILES WHILE DRIVING ALONG THE ROAD, I HEARD A LOUD BANG AND THOUGHT I HAD A BLOWOUT OF A TIRE. IT WAS NOT THE TIRE HOWEVER, IT WAS THE PASSENGER SIDE POWER WINDOW. SOMETHING INSIDE THE DOOR POPPED AND THE WINDOW FELL DOWN IN THE DOOR. ANOTHER BILL IN EXCELL OF $500. NOW AT 63,001 MILES, THE TRANSMISSION ONCE AGAIN JUST WOULD NOT GO INTO GEAR. AS I TRIED TO ACCELERATE OFF MY STREET, THE ENGINE WHINED AS THOUGH I WERE IN NEUTRAL BUT IT WOULD NOT KICK IN. IT WOULD ONLY GO IN REVERSE, NONE OF THE FORWARD GEARS WOULD MAKE THE CAR GO FORWARD. IT WAS TOWED TO OUR MECHANIC WHO SAYS THE ENTIRE TRANSMISSION MUST NOW BE REPLACED.*AK
SERVICE BRAKES, HYDRAULIC,EQUIPMENTApril 7, 2004
BRAKE ROTORS ON MY 2001 JEEP GRANDE CHEROKEE HAVE BEEN REPLACED AT 7,968 MILES, 14,133 MILES, 21,839 MILES AND THE CONDITION IS RECURRING AT 26,677 MILES. INFORMATION FROM THE DEALER INDICATES THAT THIS IS A PROBLEM EFFECTIVE THOUSANDS OF JEEP OWNERS NATIONWIDE AND DAIMLERCHRYSTER IS NOT COOPERATING AND NOT TAKING RESPONSIBILITY FOR OBVIOUSLY DEFECTIVE EQUIPMENT THAT IS BEING REPLACE WITH DEFECTIVE EQUIPMENT. ODI - NHTSA APPARENTLY HAS NOT LAUNCHED A FORMAL INVESTIGATION, BUT CERTAINLY SHOULD. TO FORCE DAIMLERCHRYSLER TO ADDRESS THIS PROBLEM AND INITIATE A MUCH NEEDED RECALL.*AK
VISIBILITYApril 5, 2004
DRIVER'S SIDE POWER WINDOW FAILED AND FELL IN BECOMING USELESS. HAPPENED IN WINTER WITH WEATHER -10 DEGREES. *NM
ENGINE AND ENGINE COOLINGApril 5, 2004
DRIVING DOWN CITY STREET TO WORK, HEARD LOUD POP FOLLOWED BY CLANK CLANK COMING FROM ENGINE, IMMEDIATELY PULLED OVER, MECHANIC DIAGNOSED PROBLEM AS BROKEN CONNECTING ROD. DEALER WANTS $6000 TO REBUILD MOTOR. *NM
POWER TRAINApril 2, 2004
2001 JEEP GRAND CHEROKEE WAS PLACED IN "PARK" WITH ENGINE ON AND LEFT VACANT WHILE OWNER WALKED TO NEARBY HOUSING COMPLEX MAILBOXE. THE VEHICLE SLIPPED OUT OF GEAR, INTO REVERSE, AND STRUCK THE OWNER AND THE BUILDING BEFORE OWNER RE-ENTERED VEHICLE AND REGAINED CONTROL. THE OWNER SUFFERED A SIGNIFICANT SCRATCH, ABOUT SEVEN INCHES LONG, ON WAIST AND SCRATCHES AND BRUISING ON THIGH, NOW SWOLLEN AND CAUSING A LIMP. VEHICLE'S TAILGATE IS SMASHED IN, BUMPER SCRAPED AND REAR WIPER BENT. *JB
SERVICE BRAKES, HYDRAULICApril 1, 2004
WHILE BRAKING VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE, AND THE STEERING WHEEL VIBRATED. DEALERSHIPS MECHANIC REPAIRED THIS PROBLEM SIX TIMES, BUT THE CONSUMER WAS STILL HAVING THE SAME PROBLEMS. *AK
VISIBILITYApril 1, 2004
WHILE DRIVING 45 MPH AND WITHOUT WARNING DRIVER'S SIDE WINDOW FELL DOWN INSIDE OF THE DOOR FRAME. CONSUMER WAS UNABLE TO RETRIEVE IT. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED THE CONSUMER THAT THIS OCCURRED BEFORE. CONSUMER MUST RENDER PAYMENT BECAUSE THIS VEHICLE WAS NOT ON RECALL. *AK
SERVICE BRAKES, HYDRAULICMarch 30, 2004
HAVE EXPERIENCED PULSATION/VIBRATION DURING BRAKING SINCE OWNING MY 2001 JEEP GRAND CHEROKEE. THE PULSATION/VIBRATION IS MODERATE TO SEVERE, DEPENDING ON BRAKING SPEED. DEALER RESURFACED THE FRONT BRAKE ROTORS AT 13241 AND 23328 MILES, AND, APPLIED TSB 0500302 AT 35470 MILES. VEHICLE NOW HAS APPROXIMATELY 45000 MILES, AND, PULSATION/VIBRATION IS NOW OCURRING AGAIN. I HAVE WRITTEN DAIMLER CHRYSLER CONCERNING THIS ONGOING PROBLEM, AND, AM CURRENTLY AWAITING THEIR REPLY. THIS PROBLEM IS NOT JUST AN ANNOYANCE. BRAKE PULSATION DUE TO BRAKE ROTORS HAVING EXCESSIVE RUN OUT (WARPED ROTORS) IS A SAFTEY ISSUE. OPERATING A VEHICLE THAT HAS BRAKE ROTORS WITH EXCESSIVE RUN OUT WILL CAUSE ONE OR ALL OF THE FOLLOWING PROBLEMS: A. EXCESSIVE HEAT IN ROTORS, RESULTING IN ADDITIONAL ROTOR WARPAGE AND POSSIBLY ROTOR FAILURE, AND, INEFFECTIVE BRAKING; B. EXCESSIVE HEAT IN CALIPERS, RESULTING IN CALIPER FAILURE, AND, POSSIBLE BRAKE FAILURE; C. EXCESSIVE HEAT IN BRAKE FLUID, RESULTING IN INEFFECTIVE BRAKING. I COULD CONTINUE TO HAVE THE DEALER RESURFACE THE FRONT ROTORS ON THIS VEHICLE (AT A COST TO ME OF $110.00 PER VISIT) UNTIL THE ROTORS CANNOT BE RESURFACED ANYMORE, AND THEN PURCHASE NEW ROTORS, ONLY TO BEGIN THE PROCESS OF RESURFACING THE ROTORS EVERY 10000 MILES. DOING SO IS NOT A SOLUTION TO THE PROBLEM, THIS IS JUST TREATING THE SYMPTOM OF A SERIOUS DESIGN FLAW AND SAFETY ISSUE. AGAIN, I CANNOT STRESS ENOUGH, THIS PROBLEM IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE THAT COULD HAVE DRASTIC CONSEQUENCES IF NOT RESOLVED. PLEASE HELP WITH THE RESOLUTION OF THIS PROBLEM. THANK YOU. *AK
SERVICE BRAKES, HYDRAULIC,EQUIPMENTMarch 29, 2004
I HAVE 47000 MILES ON MY 2001 JEEP GRAND CHEROKEE AND HAVE HAD TO REPLACE THE ROTORS TWICE. ONCE AT ABOUT 25000 MILES AND NOW AGAIN AT 47000 MILES. WHAT A RIP OFF. *AK
POWER TRAINMarch 28, 2004
2001 JEEP CHEROKEE LAREDO. TRANSMISSION VALVE BODY FAILED AT 43000 MILES AND NEEDED TO BE REPLACED. I WAS INFORMED BY THE SERVICE SHOP THAT CHRYSLER HAS AN ONGOING PROBLEM WITH THE TRANSMISSION BODY VALVES FOR THIS TYPE OF VEHICLE. *JB
SEATSMarch 25, 2004
THE DRIVER'S SIDE SEAT FOUNDATION BROKE AND CAME OF THE TRACK. THIS CAUSED THE SEAT TO START RECLINING BACKWARDS. THIS OCCURRED BECAUSE A WELD ON THE SEAT HAD FRACTURE. THE CONSUMER FEELS THE SEAT WOULD HAVE SEPARATED FROM THE STRUCTURE IN THE EVENT OF AN ACCIDENT. *NM
AIR BAGSMarch 22, 2004
WHILE DRIVING 60 MPH DRIVER APPLIED THE BRAKES TO SLOW DOWN THE SPEED AND CONSUMER LOST CONTROL, CAUSING THE VEHICLE TO ROLE THREE TIMES. UPON IMPACT, THE AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES. *AK SEE EWR FIELD REPORT 000003L041001FP-SFYGRANDCHERO-0101-1424-06005.PDF
SERVICE BRAKES, HYDRAULICMarch 19, 2004
WHEN BRAKES ARE APPLIED THEY PULSATE AND A HIGH RATE OF SPEED CAUSE THE STEERING WHEEL AND VEHICLE TO SHAKE VIOLENTLY. THE BRAKES HAVE BEEN CHECKED AND ARE FINE BUT EACH TIME I HAVE TO GET THE ROTATORS TURNED AND THE PROBLEM SEEMS TO RESOLVE FOR SEVERAL THOUSAND MILES BUT EVENTUALLY IT RETURNS. I HAVE HAD THE ROTATORS TURNED 3 TIMES NOW AND THE PROBLEM HAS REAPPEARED AGAIN WITH THE ONLY ALTERNATIVE NOW IS TO HAVE THE ROTORS REPLACED. EVEN AFTER ROTATORS ARE REPLACED I HAVE BEEN TOLD BY MECHANIC'S THAT THE PROBLEM WILL STILL OCCUR DUE TO THE BRAKING SYSTEM CREATING TOO MUCH HEAT AND EVENTUALLY WHARPING THE ROTATORS AGAIN. *AK
ENGINE AND ENGINE COOLINGMarch 3, 2004
FAILURE OF RADIATOR BECAUSE OF A FAULTY FAN ASSEMBLY. *AK
SERVICE BRAKES, HYDRAULIC,EQUIPMENTMarch 1, 2004
I AM THE ORIGINAL OWNER OF A 2001 JEEP GRAND CHEROKEE. AT 24K MILES, THE BRAKES VIBRATED SO BAD THAT I HAD TO APPLY SIGNIFICANT FORCE TO THE STEERING WHEEL TO MAINTAIN SAFE BRAKING. MY JEEP DEALER TOLD ME I HAD TO HAVE THE ENTIRE BRAKE SYSTEM REDONE-AND I DID- $600+ BILL. NOW 10K MILES LATER, THE BRAKES ARE AGAIN PULSING. THE DEALER NOW SAYS THE ROTORS NEED TO BE RESURFACE-SAME ONES THEY REPLACED 10K MILES AGO AND THAT THIS ISN'T COVERED UNDER WARRANTY. WHAT IS GOING ON? WHY NO RECALL? DOES SOMEONE NEED TO GET HURT IN AN ACCIDENT?*AK
SERVICE BRAKES, HYDRAULICFebruary 26, 2004
WHEN APPLYING THE BRAKE FRONT END VIBRATED. DEALER DETERMINED THAT FRONT AND REAR ROTORS WERE WARPED. *AK
SERVICE BRAKES, HYDRAULICFebruary 24, 2004
WHILE DRIVING DRIVER HEARD A SHUTTER IN THE FRONT END. TOOK VEHICLE TO THE DEALER, AND DEALER REPLACED AND MACHINED THE CALIPERS. *AK *MR
SEATSFebruary 24, 2004
WHILE DRIVING AT 30 MPH, ANOTHER VEHICLE SKIDDED IN THE DIRECTION OF THE CONSUMER'S VEHICLE, WHEN THE CONSUMER TRIED TO AVOID AN COLLISION, THE CONSUMER LOST CONTROL OF THE VEHICLE AND SLID INTO A POLE. UPON IMPACT, THE DRIVER AND REAR SEATS FAILED WITHOUT WARNING. AS A RESULT, ALL THREE OCCUPANTS SUSTAINED BACK INJURIES. *AK *JB
SERVICE BRAKES, HYDRAULICFebruary 20, 2004
THE FRONT BRAKE ROTORS ON MY 2001 JEEP GRAND CHEROKEE WARPED AT 12,000 MILES. *AK
STEERINGFebruary 19, 2004
THE STEERING WHEEL MALFUNCTIONED UPON MAKING A LEFT TURN. AS A RESULT, STEERING BECAME DIFFICULT. STEERING GEAR ASSEMBLY RECALL 01V007000 WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK *SCC
ENGINE AND ENGINE COOLINGFebruary 4, 2004
AFTER DRIVING MY VEHICLE FOR APPROX 20 MINUTES I NOTICE SMOKE COMING FROM THE FRONT OF THE HOOD. I OPENED THE HOOD AND FOUND THAT THE HOSE LEADING FROM THE ENGINE WAS VERY. MY TEMPERATURE GAUGES ALL REGISTERED NORMAL SO I ADDED SOME ENGINE COOLANT AND DID NOT DRIVE THE VEHICLE UNTIL THE NEXT AM. AFTER A 3 MILE DRIVE TO WORK SAME SITUATION AGAIN. I TOOK THE CAR TO MY MECHANIC AND WAS TOLD THE RADIATOR HAD ROTTED AND NEED TO BE REPLACED. ODD SINCE THERE WAS NO INDICATION PRIOR TO THE SMOKE.*AK
SERVICE BRAKES, HYDRAULICFebruary 2, 2004
ROTORS ON VEHICLE HAVE WARPED ON THREE DIFFERENT OCCASIONS. THE FIRST TIME WAS AT ABOUT 20K MILES AT WHICH POINT THE ROTORS WERE TURNED. THE SECOND WAS AT ABOUT 40K MILES AT WHICH POINT THE DEALER PERFORMED A TSB AND REPLACED THE CALIPERS WITH A NEW DESIGN TO SUPPOSEDLY FIX THE PROBLEM AND TURNED THE ROTORS AND PUT NEW PADS ON. THE ROTORS ARE NOW WARPED AGAIN DESPITE HAVING THE NEW CALIPERS THAT WERE SUPPOSED TO REMEDY THE PROBLEM. I HAVE BEEN DRIVING WITH WARPED ROTORS FOR OVER 20K MILES NOW DUE TO THE FACT THAT THE DEALER HAS NO CURE AND NEW ROTORS WILL JUST WARP AGAIN AFTER A FEW MONTHS OF DRIVING. *JB
ENGINE AND ENGINE COOLINGFebruary 2, 2004
I PURCHASED A NEW 2001 CHRYSLER CHEROKEE JEEP. (4.0 LITER IN LINE 6 CYLINDER.) APPROX. 2 YEARS AFTER PURCHASE DATE (50,000 MILES DRIVEN), THE CAR WAS OUT OF WARRANTY AND I WAS INFORMED BY A REGISTERED CHRYSLER DEALER THAT THE CAR NEEDED A NEW ENGINE. THE EXPENSE TO PERFORM THE DIAGNOSTIC WORK AND INSTALL REPLACEMENT ENGINE AND RELATED PARTS AMOUNTED TO $4,500. I WAS A DILIGENT CAR OWNER WITH A VERY SMALL INCOME, A SINGLE PARENT WHO HAS TO WORK, AND A 5 YEAR CAR-PAYMENT PLAN -- IN ESSENCE, I CHANGED THE OIL, TOOK THE CAR FOR ANY SERVICE OR REPAIR NEEDED. I GATHER FROM CALLS TO CHRSYLER AND MY JEEP DEALERSHIP THAT I JUST GOT A "BAD" ENGINE AND BECAUSE IT'S OUT OF THE 2-YEAR WARRANTY THERE IS NO COURSE OPEN TO ME TO BE REIMBURSED FOR THE REPAIRS DONE. OBVIOUSLY, SINCE I STILL HAVE 3 YEARS LEFT ON MY CAR PAYMENTS I COULD NOT JUST WALK AWAY AND LEAVE THE CAR. I NEED HELP. PLEASE ADVISE WHAT I CAN DO. THANK YOU IN ADVANCE FOR YOUR TIME. BEST REGARDS, GENEVIEVE GLASSON. *JB
AIR BAGS,SEAT BELTSJanuary 22, 2004
I WAS INVOLVED IN A COLLISION IN WHICH I REAR ENDED ANOTHER VEHICLE. I WAS TRAVELLING AT APPROXIMATELY 40-45 MPH. UPON IMPACT WITH THE OTHER VEHICLE NEITHER MY SEATBELT FUNCTIONED NOR THE DRIVERS SIDE AIRBAG DEPLOYED. THIS CAUSED INJURY TO MY CHEST WHEN IT HIT THE STEARING WHEEL.*AK
VISIBILITYJanuary 20, 2004
CONSUMER NOTICED WHILE TRAVELING HEAT WAS BLOWING WITHOUT ANY INDICATION THAT HEAT CHANGED INTO COLD AIR. DEALERSHIP WAS CONTACTED, AND STATED PART WAS ON TWO WEEK BACK ORDER. *AK
SEAT BELTSJanuary 17, 2004
OUR VEHICLE IS EQUIPPED WITH THE GEN 3 SEAT BELTS. IT HAS BEEN BROUGHT TO MY ATTENTION THAT THESE SAFETY BELTS ARE FAULTY AND ARE UNSAFE. PLEASE CONTACT CHRYSLER TO HAVE THESE SEAT BELTS RECALLED AND REPLACED. IT IS A MATTER OF LIFE AND DEATH. *CB
UNKNOWN OR OTHERJanuary 15, 2004
THE END OF 2001 WE SAW THE PAINT WAS CRACKING ON OUR 201 JEEP CHEROKEE. WE BROUGHT IT TO THE DEALER WE BROUGHT IT FROM AND THEY REFUSED TO REPAIR THE HOOD AND FRONT OF OUR JEEP. THE REFUSAL WAS MADE DUE TO THE FACT THAT IT HAS BEEN REPAINTED ONCE. WE BOUGHT THE VEHICLE NEW AND HAVE NOT DONE ANY WORK TO IT. WE ARE CURRENTLY PERPARING FOR SMALL CLAIMS COURT TO HAVE IT REPAIRED. THIS IS OUR FOURTH JEEP AND OUR LAST BECAUSE OF THIS. THIS PROBLEM SHOULD HAVE BEEN TAKEN CARE OF AT OUR DEALER AND SHOULD NEVER HAVE HAD TO GO THOUGH THIS HASSEL. THE VEHICLE WAS BOUGHT AT FOREST LAKE CHRYSLER/DODGE/JEEP IN FOREST LAKE, MINNESOTA. THIS IS SUPPOSE TO BE A FIVE STAR DEALERSHIP.
FUEL SYSTEM, GASOLINEJanuary 15, 2004
WHEN VEHICLE IS STARTED YOU CAN SMELL GAS FUMES, WITHIN MINUTES THE CHECK ENGINE LIGHT COMES ON. VEHICLE IS TAKEN INTO DEALER. DEALER TESTS IT AND SAYS IT A LEAK. THEY CAN'T FIND IT AND THEY RESET THE LIGHT. WITHIN 2 WEEKS THE SAME THING HAPPEN. THEY REPLACED THE GAS CAP A FEW TIMES AND CHANGED A GASKET ABOVE THE FUEL TANK. THIS MADE NO DIFFERENCE. JUST RECENTLY THE VEHICLE HAS BEEN INTO THE DEALER TWICE IN A MONTH. THE DEALER SUGGESTED TRADING IN THE VEHICLE AND CHANGED THE GAS CAP AGAIN. THE LAST TIME THE VEHICLE WAS IN THEY SUGGESTED A TUNE UP, WHICH IS NORMALLY DONE WITHIN SUGGESTED TIMES ANYWAYS, BUT DID IT AND CHARGED US FOR IT. AGAIN SAME THING HAPPENED. VEHICLE WAS TAKEN TO NEAR BY SERVICE DEPARTMENT TO BE TESTED.RESULTS (LARGE LEAK)..THE PROBLEM HAS BEEN ONGOING , NOTHING IS BEING DONE TO SOLVE IT.
SERVICE BRAKES, HYDRAULICJanuary 14, 2004
I HAVE A 2001 JEEP GRAND CH. LAREDO, WHICH I AM THE ORIGINAL OWNER. THE BRAKES ACTED DIFFERENT THAT MY PREVIOUS VEHICAL, BUT I ASSUMED IT WAS THE 4 WHEEL ABS. IT KEPT GETTING WORSE TO THE POINT OF ALMOST LOSING CONTROL ON HARD BRAKING. I WENT TO YORK MOTORS IN PRESCOTT TO SEE IF THERE WAS A BRAKE RECALL. I WAS TOLD NO AND MY PROBLEM WAS WARPED FRONT ROTORS WITH OUT THEM EVEN LOOKING AT THE VEHICAL. I WENT TO BRAKE MASTERS AND WAS TOLD THAT THE ROTORS HAD TO BE TURN ON THE VEHICAL BECAUSE THE BACKING PLATE IT SELF WAS WARPED. $149.00 LATER THE BRAKING IS GREAT. I TALK TO OTHER JEEP OWNERS SAME PROBLEM. I BELIEVE THIS IS WIDE SPREAD AND SHOULD BE INVESTIGATED.*AK
SERVICE BRAKES, HYDRAULICJanuary 12, 2004
WHEN BRAKES ARE APPLIED THE VEHICLE SHAKES, AND DRIVER CAN HEAR METAL GRINDING. THE FRONT AND REAR BRAKES NEED REPLACEMENT EVERY 30,000 MILES. *AK
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHERJanuary 6, 2004
VEHICLE MOVED FORWARD AND CRASHED INTO ANOTHER CAR WHILE PARKED. *LA (NAR) *CB
SERVICE BRAKES, HYDRAULICJanuary 4, 2004
CAR SHAKING WHEN APPLYING BRAKES TO THE POINT YOU CANT CONTROL IT. *LA
SERVICE BRAKES, AIRDecember 30, 2003
WE HAVE HAD OUR GRAND CHEROKEE SINCE DECEMBER, 2000 AND HAVE HAD TO HAVE THE FRONT BRAKE ROTORS SERVICED FIVE TIMES IN THE FIRST 29,000 MILES OF USE. DAIMLER CHRYSLER CONTENDS THAT MY WIFE'S DRIVING HABITS ARE THE CAUSE OF THE PROBLEMS YET THERE ARE SEVERAL SERVICE BULLETINS LOGGED AT THE NHTSA SITE FOR THIS PROBLEM. JEEP'S ATTEMPT TO BLAME AN OBVIOUS PRODUCT DEFECT ON THE DRIVING HABITS OF THEIR CUSTOMER IS UNETHICAL AND SHOULD BE REPORTED.
POWER TRAINDecember 28, 2003
WHEN STOPPED, WITH THE TRANSMISSION IN DRIVE, THE CAR WOULD JUMP FORWARD WITHOUT EVER TOUCHING THE ACCELERATOR. THE ONLY WAY TO PREVENT THE CAR FROM LURCHING FORWARD WAS TO INCREASE PRESSURE ON THE BRAKE PEDAL, BUT THE LURCH WAS STILL FELT. I HAVE HEARD THIS TERMED A "BUMP STOP" BY OTHERS THAT HAVE HAD IT HAPPEN TO THEM.*AK
SERVICE BRAKES, HYDRAULICDecember 19, 2003
BRAKE FAILURE. *AK
POWER TRAINDecember 17, 2003
SHIFT INTERLOCK CABLE BECAME DISCONNECTED, ENABILING THE SHFIT LEVER TO BE MOVED FROM THE PARK POSITION WITHOUT DEPRESSING BRAKE PEDAL. ALSO THE KEY CAN BE REMOVED FROM VEHICLE WITHOUT SELECTING PARK WITH THE SHIFT LEVER. *AK
VISIBILITYDecember 11, 2003
DRIVER SIDE WINDOW FEEL AND WOULD NOT GO UP. 23208 MILES ON TRUCK AND THE DEALER REPLACED REGULATOR, IN ACCORDANCE WITH SERVICE ORDER. ONE YEAR LATER SAME THING HAPPEN TO THE OTHER SIDE WITH 32240 MILES ON THE TRUCK. OF COURSE THIS ONE IS OUT OF POCKET EXPENCE. THIS IS WITHOUT A DOUBT MANUFACTURE DEFECT AND NEEDS TO BE CORRECTED BY THE MANUFACTURE OF THE TRUCK AND NOT THE CONSUMER. I HAVE ALSO HAD FRONT BRAKE ROTORS CHANGED BY THE DEALER TWICE UNTIL I PURCHASED AFTER MARKET PADS AND ROTORS TO FIX THE BRAKES MYSELF. NO PROBLEM WITH BRAKES FOR TWO YEARS NOW.*AK
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,TIRES,SEATSDecember 10, 2003
THE CONSUMER HAD THE VEHICLE IN THE SHOP ALMOST 10 TIMES FOR REPAIRS. THE CONSUMER ARGUED THAT THE POWER STEERING WAS OUT OF ORDER AND SHE WAS UNABLE TO STEER THE VEHICLE IN REVERSE. THE VEHICLE HAD EXPERIENCED OTHER PROBLEMS SUCH AS THE DRIVE PINION, HEATING PADS, BRAKE ROTORS, CALIPERS, PADS, POWER STEERING PUMP, THE REAR SHOCK ABSORBERS AND REAR SWAY BAR LINKS. THE DEALER WAS CONTACTED ABOUT THE PROBLEMS NO HELP WAS OFFERED. IT HAD APPEARED THAT THERE HAD BEEN A RECALL ISSUED FOR THE GRAND CHEROKEES BUILT ONLY FROM NOV 22- DEC 5 2000 FOR THE POWER STEERING AND THE CONSUMER MISSED IT BY A MONTH, BUT THE VEHICLE EXPERIENCED THE SAME PROBLEM AS THE RECALL THAT WAS ISSUED. THE CONSUMER WAS VERY DISSATISFIED WITH THE DEALERSHIP. *AK *CB THE VEHICLE ALSO EXPERIENCED THREE TIRE BLOWOUTS. THE CONSUMER WAS TOLD THE PROBLEM WAS CAUSED BY THE GEAR BOX, THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE CONSUMERS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FRONT PINION SEAL LEAKED. *JB
SERVICE BRAKES, HYDRAULICDecember 8, 2003
WHILE APPLYING THE BRAKES VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. DROVE THE VEHICLE TO DEALER FOR ANALYSIS, AND MECHANIC NOTICED THAT THE BRAKE ROTORS NEEDED TO BE REPLACED. *AK
SERVICE BRAKES, HYDRAULICDecember 3, 2003
HABITUALLY WARPING BRAKE ROTORS. I HAVE NOW HAD THE ROTORS/PADS/CALIPERS REPLACED AT 8000 MILES AND, MOST RECENTLY, AT 35,000 MILES. ON WHAT OTHER CAR WOULD YOU EXPECT TO BE OUT OF POCKET THE COST OF REPLACING PADS AND ROTORS EVERY 8,000-17,000 MILES? I WILL NOT BE BUYING ANOTHER JEEP AND I ONLY HOPE THAT THIS SERVES AS A CAUTIONARY TALE TO POTENTIAL PURCHASERS. *NLM
SERVICE BRAKES, HYDRAULIC,AIR BAGSDecember 3, 2003
WHILE DRIVING 65 MPH DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR, CAUSING THE VEHICLE TO HIT A POLE AND ROLE THREE TIMES. VEHICLE LANDED UPSIDE DOWN ON AN EMBANKMENT. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE DRIVER SUSTAINED BACK AND NECK INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO HOSPITAL.*AK
SERVICE BRAKES, HYDRAULICDecember 2, 2003
ROTORS WARPED AT 12,000 MILES AND 22,000 MILES WITH THE DEALER TELLING ME I DRIVE THE CAR TOO HARD.*AK
ELECTRICAL SYSTEM,VISIBILITY,EQUIPMENTDecember 1, 2003
CONSUMER COMPLAINED ABOUT ELECTRICAL PROBLEMS. AIR CONDITIONER REGULATOR AND FAN STOPPED WORKING. ALSO, CONSUMER HAD TO REPLACE BOTH DRIVER'S SIDE AND PASSENGER'S SIDE WINDOW SWITCH REGULATOR.*AK
POWER TRAINNovember 28, 2003
LOUD GRINDING SOUND COMMING FROM THE FRONT AXLE. *AK
SERVICE BRAKES, HYDRAULICNovember 24, 2003
WHEN THE BRAKE PEDAL WAS APPLIED, THE STEERING WHEEL VIBRATED AND THE BRAKE PEDAL PULSATED. THIS WAS CAUSED BY PREMATURE BRAKE WEAR. THIS OCCURRED AT 7000 MILES. THE DEALERSHIP REPLACED THE BRAKE PAD AND TURNED THE ROTORS. THE BRAKES WORE AGAIN AT 12,400 MILES. THE DEALERSHIP REPLACED THE PADS WITH A SPECIAL TYPE OF PAD AND TURNED THE ROTORS. THE PROBLEM RECURRED AT 26,000 MILES. *JB
SERVICE BRAKES, HYDRAULICNovember 21, 2003
VEHICLE VIBRATED AND STEERING WHEEL SHIMMIED WHEN STOPPING. FRONT BRAKE ROTORS WARPED WITH ABOUT 18,000 MILES. REPLACED AND STOPPED. AT 27,000 MILES IT'S BACK. *LA
SEATSNovember 14, 2003
THE DRIVERS SIDE SEAT HEATER STOPPED WORKING 6 MONTHS AFTER I PURCHASED THE NEW VEHICLE. IT TOOK 7 MONTHS TO GET IT REPLACED. WRONG PARTS WERE ORDERED, THEN PARTS WERE BACK ORDERED, PHONE CALLS WERE NOT RETURNED OR IGNORED, AND I HAD TO BRING MY CAR IN NUMEROUS TIME, MISSING WORK FREQUENTLY. AFTER CHANGING DEALERSHIPS FOR MY WARRANTY WORK, I FINALLY GOT IT REPLACED. HOWEVER, I WAS CONCERNED ABOUT THE PASSENGER SEAT HEATER FAILING IN THE FUTURE. I WAS TOLD BY THE FIRST DEALER (I PURCHASED THE VEHICLE THROUGH) THAT THEY WOULD REPLACE BOTH. HOWEVER, WHEN I WENT TO THE SECOND DEALER, THEY TOLD ME THAT "IT IS UNLIKELY THAT THE PASSENGER HEATER WOULD FAIL BECAUSE YOU DO NOT USE IT AS OFTEN". WELL, HERE IT IS 2 YEARS LATER AND MY PASSENGER HEATER IS NOW NOT WORKING...4000 MILES AFTER MY WARRANTY EXPIRED. QUITE CONVENIENT, I MIGHT ADD. THIS TIME IT TOOK TWO VISITS TO THE DEALER AND A UN-RETURNED PHONE CALL OVER 2 WEEKS TO EVEN FIND OUT A PRICE FOR ME. AND OF COURSE, THE DATE OF DELIVERY OF THE PART IS UNKNOWN. 2/3 WINTER SEASONS WITHOUT A SEAT HEATER IN MY CAR IS UNACCEPTABLE. *LA
STEERING,SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE,POWER TRAIN,INTERIOR LIGHTINGNovember 12, 2003
HARSH DOWN SHIFTING, RESULTS IN LOUD CLUNKING, REAR TIRE SQUALLING, AND PASSENGER DISCOMFORT. ROUGH SHIFTING INTO GEARS WHILE PARKED. MOANING BRAKES, WARPED ROTORS FUEL PUMP DEFICIANCIES, AND MISCELLANEUOS ELECTRICAL PROBLEMS.
ENGINE AND ENGINE COOLINGNovember 5, 2003
WHILE DRIVING AT 60 MPH THE CONSUMER HEARD A LOUD BANG AND SAW BLACK SMOKE COMING FROM THE ENGINE COMPARTMENT. THE CONSUMER BLINDLY PULLED OVER TO THE SHOULDER AND CALLED THE FIRE DEPARTMENT. THE FRONT END WAS CONSUMED BY THE FIRE, BUT NO INJURIES WERE REPORTED. *AK *SCC *JB
SERVICE BRAKES, HYDRAULICNovember 5, 2003
VEHICLE EXPERIENCED EXCESSIVE VIBRATION WHEN BRAKES ARE APPLIED. *MR THE VEHICLE HAD BECOME UNSTABLE WHEN BRAKING WHILE ON THE HIGHWAY. SLIGHT MODERATE BRAKING CAUSED THE EXCESSIVE SHAKING OF THE STEERING WHEEL AND INTENSIVE VIBRATION ON THE BRAKE PEDAL TO THE POINT OF A LOST OF CONTROL. TSB# 0500501 WAS PERFORMED. THE CONSUMER WAS TOLD HE WAS HARD ON THE BRAKES. THE PROBLEM RECURRED AT 21K MILES GOING AT A SPEED OF 55 MPH. *SCC *JB
VISIBILITYOctober 29, 2003
WITHOUT ANY INDICATION DRIVER'S WINDOW FELL INSIDE THE DOOR. PASSENGER'S SIDE FAILED THE SAME WAY. VEHICLE HAD BEEN SERVICED, AND MOTOR WAS REPLACED.*AK
SERVICE BRAKES, HYDRAULIC,SEAT BELTSOctober 27, 2003
FRONT BRAKES WARPED THE ROTORS. ROTORS HAD BEEN REPLACED ONCE AND TURNED ONCE. *AK FRONT END PULSATE WHEN SLOWING DOWN FROM FREEWAY SPEEDS. SEAT BELTS DOES NOT RETRACT. THERE IS WHINNING NOISE WHEN TAKING SHARP RIGHT TURNS. *TS
SERVICE BRAKES, HYDRAULICOctober 16, 2003
WHILE APPLYING BRAKES VEHICLEM SHUTTERS VIOLENTLY. IT IS HARD TO CONTROL VEHICLE. *AK
ELECTRICAL SYSTEM,VISIBILITYOctober 13, 2003
FIRST THE FRONT PASSENGER SIDE WINDOW WENT OUT AND WOULD NOT ROLL UP, THEY REPLACED THE WINDOW RELAY, THEN NOT EVEN A MONTH LATER THE DRIVER SIDE WINDOW DID THE SAME THING. AFTER MY DAD TOOK IT APART THE RELAY HE FOUND THAT WAS NOT THE MOTOR AT ALL BUT THE BOSCH GEAR & CABLE WERE DEFECTIVE, AND PROBABLY FROM THE BEGINNING BECAUSE THE VERY START OF THE CABLE WAS TOTALLY PINCHED AND CAUSED THE WHOLE CABLE TO GET BOND. *LA
POWER TRAINOctober 9, 2003
WHEN ACCELERATING FROM A STOPPED POSITION, VEHICLE FEELS SLUGGISH, AS THOUGH IT IS STARTING FROM SECOND OR THIRD GEAR. WHEN STOPPING, A LOUD CLUNKING NOISE IS HEARD. ROUGH AND ERRATIC SHIFTING IS FELT AS THE TRANSMISSION DOWNSHIFTS. WITH A VEHICLE WITH LESS THAN 27,000 MILES ON IT, THE TRANSMISSION DOES NOT SEEM TO BE WORKING NORMALLY (AT LEAST AS NORMAL AS ANY OTHER AUTOMATIC TRANSMISSIONS I HAVE HAD OVER THE YEARS). I HAVE READ SEVERAL OTHER COMPLAINTS POSTED THAT EXPRESS SIMILAR PROBLEMS, BUT HAVE NOT SEEN ANY RESOLUTION FROM JEEP OTHER THAN TELLING THEIR CUSTOMERS THAT THIS IS NORMAL OPERATION. THIS TROUBLES ME AND DOES NOT GIVE ME MUCH CONFIDENCE IN THEIR ABILITY TO TROUBLESHOOT THE PROBLEM. I WANT A RECORD OF THE PROBLEM FOR FUTURE REFERENCE. *LA
AIR BAGSOctober 1, 2003
WHILE DRIVING AT 55 MPH THE CONSUMER'S VEHICLE WAS INVOLVED IN AN ACCIDENT WITH A DEER. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. *AK *NLM
SERVICE BRAKES, HYDRAULIC,POWER TRAINSeptember 16, 2003
FRONT AXLE BRAKE ROTORS WARPED PREMATURELY, HAD TO COVER COST OUT OF POCKET (NOT WARRANTY). ALSO OIL SEAL ON REAR AXLE FAILED, CAUSING REAR BRAKES TO BE FILLED WITH GREASE, ABOUT TO FAIL PREMATURELY (HAVE NOT FIXED YET, $400 JOB). VEHICLE ONLY HAS 47000 MILES. EXTENDED CHRYSLER WARRANTY WILL NOT COVER EITHER. *JB
SERVICE BRAKES, HYDRAULICSeptember 8, 2003
2001 JEEP GRAND CHEROKEE. NOW HAVE 30,000 MILES. THE ROTORS WERE RESURFACED AT APPROXIMATELY 10000, REPLACED AT 20000 (DEALER SAID NOT AN OFFICIAL RECALL, BUT THEY HAVE HAD A LOT OF COMPLAINTS SO NO CHARGE), AND NOW AGAIN IN TO BE RESURFACED (THIS TIME AT A CHARGE OF $100). I TAKE VERY GOOD CARE OF THIS CAR AND DRIVE CORRECTLY. I DO NOT RIDE THE BRAKES OR "SLAM" THEM AT ANY TIME. HOW CAN A CAR WITH 30K000MILES GO THROUGH SO MANY BRAKES? UNDER-ENGINEERING, I THINK!*AK
TIRESSeptember 5, 2003
TIRES ARE WEARING OUT PREMATURELY.*AK
POWER TRAINSeptember 3, 2003
VEHICLE WAS PARKED IN THE HOTEL PARKING LOT AND WITHOUT WARNING THE VEHICLE WENT INTO REVERSE, HITTING THE DRIVER BEFORE STOPPING. DEALER HAS BEEN CONTACTED.*AK
VEHICLE SPEED CONTROLAugust 26, 2003
WHEN PRESSING THE ACCELERATOR, THE CAR WOULD NOT MOVE FORWARD, THEN SUDDENLY IT WOULD LURCH FORWARD. ALMOST HAD ACCIDENT WHEN TRYING TO PULL OUT INTO TRAFFIC. WHEN THE CAR WAS STOPPED, IT WOULD IDLE, THEN SUDDENLY JERK FORWARD. TOOK TO DEALER FOR REPAIR. THEY STATED THAT IT WAS A SOLENOID AND THAT THEY ARE SEEING THIS WITH GRAND CHEROKEES THAT HAVE OVER 50,000 MILES. VERY COSTLY REPAIR ON A CAR THAT IS 2 YEARS OLD!!! *NLM
SERVICE BRAKES, AIRAugust 25, 2003
CONSUMER CALLED COMPLAINING ABOUT BRAKE PROBLEMS. STATED THAT IN LESS THAN A YEAR THE WHOLE BRAKE SYSTEM HAD BEEN REPLACED TWICE. DEALER WAS CONTACTED, AND WAS AWARE OF THE PROBLEM. BUT WAS TELLING THE CONSUMER THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. MANUFACTURER WAS CONTACTED, AND WAS TELLING THE CONSUMER THAT THERE WAS NOTHING WRONG WITH THE VEHICLE.*AK
SERVICE BRAKES, HYDRAULIC,EQUIPMENTAugust 22, 2003
THE CONSUMER STATED THE BRAKE PEDAL TRAVELED TO THE FLOOR. THE MECHANIC FOUND THE FRONT BRAKES PULSATING AND THE MASTER CYLINDER WAS LEAKING. THE MASTER CYLINDER WAS REPLACED. *AK ALSO THE TRANSMISSION WAS SLIPPING, THE AIR CONDITION WAS NOT VERY COLD. *JB
SERVICE BRAKES, HYDRAULICAugust 22, 2003
LIKE MANY OTHER JGC OWNERS, I ALSO HAD THE ROTORS AND PADS REPLACED AFTER 6000 MILES AND I NEED TO HAVE THEM REPLACED AGAIN AFTER 17000 MILES. I'VE HAD THIS CAR FOR JUST OVER TWO YEARS AND I CANT IMAGINE ANY STYLE OF DRIVING THAT WOULD REQUIRE A NEW SET OF BRAKES EVERY 10,000 MILES. *AK
SERVICE BRAKES, HYDRAULICAugust 15, 2003
DEALER REPLACED ROTORS AND PADS LAST YEAR. AGAIN NEEDED TO REPLACE ROTORS. AND PADS. CONSUMER STATES THERE IS A TECHNICAL SERVICE BULLETINS ON THIS ISSUE. *AK *TS
SERVICE BRAKES, HYDRAULICAugust 7, 2003
CONSUMER STATED THAT SINCE PURCHASING VEHICLE IN 2001 THE BRAKES, CALIPERS AND THE ROTORS HAVE BEEN REPLACED THREE TIMES AND IS DO FOR REPLACEMENT AGAIN. THE MANUFACTURER AND THE DEALER HAS BEEN INFORMED OF THE PROBLEM BUT WILL NOT FIX IT. *PH
STEERINGAugust 5, 2003
CONSUMER STATES THAT THE STEERING WHEEL "SHIMMERS" EXCESSIVELY WHEN DRIVING MAKING IT DIFFICULT TO MAINTAIN VEHICLE CONTROL. DEALER DIAGNOSED CRACKED STEERING COLUMN. *AK
SERVICE BRAKES, HYDRAULICAugust 4, 2003
I HAVE A 2001 JEEP GRAND CHEROKEE LIMITED. THE TRUCK AS 17,000 MILES ON IT. IT IS IN EXECELLENT SHAPE, EXCEPT.....THE BRAKE ROTORS ARE BURNT OUT. IT IS MINE UNDERSTANDING FROM SPEAKING TO INDEPENDENT MECHANICS THAT JEEP INSTALLED ALUNINUM BRAKE ROTORS ON THERE TRUCKS. THE GRAND CHEROKEE WEIGHS ALMOST 4,000 POUNDS. THE WEIGHT IS TOO MUCH FOR THE ROTORS TO HANDLE. WHICH LEADS TO THEM BURNING OUT PREMATURELY. I SPOKE TO THE DEALERSHIP SOUTH SHORE AUTO WORLD OF MARMORA NJ. THE SERVICE DEPT ADVISED ME THAT JEEP ONLY CARRIES A 12,000 MILE WARRANTY ON THE BRAKES AND BRAKE COMPONENTS. THEY ALSO TRIED TO IMPLY THAT CITY DRIVING WILL BURN OUT THE ROTORS QUICKER THAN HIGHWAY DRIVING. I DONT BUY THIS EXCUSE AT ALL. THEREFORE THEY WILL NOT REPLACE THE ROTORS. I MUST PAY FOR NEW ROTORS. HAVE YOU HAD ANY SIMILAR COMPLAINTS FROM OTHER JEEP OWNERS. IF SO WHAT ADVICE DID YOU SUPPLY THEM. I TRIED CALLING JEEPS CUSTOMER SERVICE UNIT BUT COULD NOT GET THROUGH. I E-MAILED THEM AND I AM WAITING FOR A REPLY. THANK YOU FOR ANY ADVICE YOU CAN GIVE ME ON THIS MATTER JAMES BRENNAN. *AK
SERVICE BRAKES, HYDRAULIC,EQUIPMENTAugust 4, 2003
ON 8/30/01 AT 7,968 AT MILES FRONT BRAKE ROTORS AND PADS WERE REPLACED. SAME CONDITION OCCURRED AND ON 8/9/02 AT 14,133 MILES, CALIPER KITS AND FRONT ROTORS WERE REPLACED. AGAIN ON 7/16/03 AT 21,839 MILES FRONT ROTORS WERE REPLACED AND BRAKE PADS WERE CLEANED UP.*AK
VEHICLE SPEED CONTROLAugust 4, 2003
JANUARY I WENT TO APPLY MY BRAKES AT A STOP SIGN AND IT LUNGED FORWARD. SHOCKED I SLAMMED MY FOOT ON THE BRAKE HARDER AND IT LUNGED A SECOND TIME HITTING A CAR COMING DOWN THE SIDE STREET. THURSDAY WHEN I WENT TO APPLY MY BRAKES THE CAR SHOOK SO HARD I COULD BARELY KEEP MY HANDS ON THE STEERING WHEEL. THIS HAS HAPPENED ONCE BEFORE AND THE DEALERSHIP REPLACED THEM THE FIRST TIME, THEY WON'T DO IT THIS TIME. I HAVE HAD MY JEEP 2 YEARS AND THIS IS THE THIRD SET OF BRAKES. THEY TOLD ME TO EXPECT TO CHANGE BRAKES AND OR PADS EVERY 15,000 MILES? THERE FORE WRACKING ANOTHER BILL OF OVER $800. *AK
SERVICE BRAKES, HYDRAULICJuly 25, 2003
THERE IS A DESIGN DEFECT WITHIN THE BRAKES WHICH CAUSES THEM TO PULSATE EXCESSIVELY, RESULTING IN SEVERE SHUDDERING OF THE STEERING WHEEL. NOTIFIED DEALER AND THE DEALER TOLD THE CONSUMER THAT THERE IS A SERVICE BULLETIN ON THE BRAKE SYSTEM IT REQUIRED THAT THE CALIPERS, PADS AND ROTORS NEED TO REPLACED BECAUSE OF THE ENGINEERING OF THE CALIPERS WERE FAULTY. CONSUMER FELLS IT COULD LEAD TO LOSS OF CONTROL. *AK *CB
PARKING BRAKEJuly 25, 2003
CONSUMER HAD PROBLEMS WITH THE EMERGENCY PARKING BRAKE CABLE. THE VEHICLE WAS PARKED AND THE EMERGENCY PARKING BRAKE CABLE BROKE. THE DEALER AND MANUFACTURER WERE CONTACTED, AND HAD NO EXPLANATION. *AK *SCC *JB
SERVICE BRAKES, HYDRAULICJuly 20, 2003
I TOOK VEHICLE IN TO BE CHECKED OUT FOR EXTREME FRONT END VIBRATION WHILE BRAKING AND VIBRATION IN THE STEERING WHEEL. I WAS TOLD THAT IT WAS CAUSED BY THE BRAKES, AND THAT I WOULD NEED TO REPLACE THE FRONT ROTORS/CALIPERS AND PADS. THE DEALER INFORMED ME THAT CHRYSLER KNEW ABOUT THIS PROBLEM, AND THAT IT HAPPENED OFTEN ON THIS VEHICLE. I WAS ALSO TOLD THAT EVEN THOUGH THIS MAKE AND MODEL WAS NOTORIOUS FOR THIS PROBLEM THAT CHRYSLER HAD ONLY PUT OUT SERVICE BULLETINS ON THIS PROBLEM AND NOT ANY RECALL. I WAS INFORMED THAT EVEN THOUGH THERE WAS EXTREME FRONT END VIBRATION AND VIBRATION IN THE STEERING THAT CHRYSLER DID NOT CONSIDER IT TO BE ANY TYPE OF SAFETY ISSUE. WITH ALL THE COMPLAINTS REGARDING THIS CHRYSLER SHOULD BE BITING THE CORPORATE BULLET, AND FINALLY ISSUE THE RECALL TO THEIR CONSUMERS THAT THEY SHOULD HAVE DONE OVER A YEAR AGO FOR THEIR OWN DESIGN FLAW. *AK
FUEL SYSTEM, OTHERJuly 16, 2003
CONSUMER STATES VEHICLE IS LEAKING FUEL. DEALER NOTIFIED. *AK
SEATSJuly 16, 2003
2001 JEEP GRAND CHEROKEE LARADO PURCHASED USED IN SEPT 2002. (VIN UNAVAILABLE AT THIS TIME (I'M AT WORK AND CAR ISN'T WITH ME. IF REQUIRED, I CAN E-MAIL INFO LATER) AFTER A COUPLE MONTHS OF DRIVING THIS JEEP, NOTICED DRIVERS SIDE FRONT SEAT FELT LOOSE. IN APRIL, DECIDED TO CHECK OUT AS SEAT WAS TO A POINT OF ROCKING WHEN ENTERING THE JEEP. FOUND THAT FRONT LEFT SIDE (OUTBOARD) BOLT THAT HOLDS SEAT TO SEAT SLIDE HAD PULLED THROUGH AND RIPPED THE METAL BOTTOM OF THE SEAT FRAME. NOT SURE WHAT CAUSED THIS, BUT I'VE HEARD OF MANY OTHERS THAT HAVE HAD THE SAME PROBLEM (INCLUDING SEARCHING THE NHTSA WEB SITE) NOT SURE IF THIS IS A DEFECT, BUT IT COULD PRESENT A DANGEROUS SITUATION IF ANY OF THE REMAINING THREE BOLTS SHOULD HAVE FAILED (SEAT COULD HAVE COLLAPSED BACKWARDS IF THAT HAD HAPPENED).*AK
SERVICE BRAKES, HYDRAULICJuly 16, 2003
CONSUMER STATES WHILE TRAVELING 45-50 MPH VEHICLE STARTED SHAKING, CAUSING CONSUMER TO LOSE CONTROL OF VEHICLE. DEALER WAS CONTACTED, TECHNICIAN NOTICED ROTORS AND CALIPERS NEEDED TO BE REPLACED. *AK
ENGINE AND ENGINE COOLINGJuly 11, 2003
ENGINE LIGHT ILLUMINATED. VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED A PUMP ON 6/4/2003. ON 6/5/2003 THE ENGINE LIGHT ILLUMINATED AGAIN, BECAUSE THE DEALER INSTALLED THE WRONG PUMP, HOWEVER THE PROBLEM CONTINUED. *AK PH *JB
SERVICE BRAKES, HYDRAULICJuly 11, 2003
ON THE WAY TO THE DEALERSHIP, THE BRAKES LOCKED UP AND THE CONSUMER'S VEHICLE REAR ENDED ANOTHER VEHICLE. *AK *PH THE DEALER REPLACED THE ROTORS. *JB
SERVICE BRAKES, HYDRAULIC,VISIBILITYJuly 7, 2003
CONSUMER STATES THAT ROTORS HAS BEEN REPLACED THREE TIMES, CALIPERS ALSO HAS BEEN REPLACED THREE TIMES. ON TWO OCCASIONS THE PASSENGER SIDE REGULATOR BROKE, AND THE WINDOW CAME DOWN AND WOULD NOT GO BACK UP. ALSO, ONCE ON THE DRIVER'S SIDE. THE VEHICLE IS IN THE SHOP AGAIN FOR THE ROTORS. *AK
SERVICE BRAKES, HYDRAULICJuly 7, 2003
BRAKE ROTORS ON 2002 JEEP GRAND CHEROKEE REQUIRED REPLACEMENT AT 2000 MILES, 12000 MI.LES, AND NOWV AGAIN AT 23000 MILES.*AK
VISIBILITYJuly 7, 2003
DRIVER SIDE POWER WINDOW SUDDENLY STOPPED WORKING AT 43,553 AND CHRYSLER REFUSES TO CORRECT OBVIOUS DEFECT. I HAVE RELATIVES WITH SAME YEAR MODEL THAT HAD SAME PROBLEM AS WELL WHEN I SPOKE TO SERVICEMAN AT LOCAL DEALERSHIP HE TOLD ME THEY SEE THIS PROBLEM OFTEN.*AK
VISIBILITYJuly 3, 2003
ALL FOUR POWER WINDOWS FAILED. *NLM *CB *NLM
SERVICE BRAKES, HYDRAULICJuly 3, 2003
I TOOK VEHICLE IN TO BE CHECKED OUT FOR EXTREME FRONT-END VIBRATION WHILE BRAKING AND VIBRATION IN THE STEERING WHEEL. I WAS TOLD THAT IT IS BRING CAUSED BY THE BRAKES AND THAT I WOULD NEED TO REPLACE THE FRONT ROTORS, CALIPERS AND PADS. THE DEALER INFORMED ME THAT CHRYSLER KNOWS ABOUT THIS PROBLEM AND THAT IT HAPPENS OFTEN ON THIS VEHICLE. I WAS ALSO TOLD THAT EVEN THOUGH THIS MAKE AND MODEL IS NOTORIOUS FOR THIS PROBLEM THAT CHRYSLER HAS ONLY PUT OUT SERVICE BULLETINS ON THIS PROBLEM AND NOT ANY RECALL. I WAS INFORMED THAT EVEN THOUGH THERE IS EXTREME FRONT-END VIBRATION AND VIBRATION IN THE STEERING THAT CHRYSLER DOES NOT CONSIDER IT TO BE ANY TYPE OF SAFETY ISSUE. WITH ALL THE COMPLAINTS REGARDING THIS CHRYSLER SHOULD BE BITING THE CORPORATE BULLET AND FINALLY ISSUE THE RECALL TO THEIR CONSUMERS THAT THEY SHOULD HAVE DONE OVER A YEAR AGO FOR THEIR OWN DESIGN FLAW.*AK
SERVICE BRAKES, HYDRAULICJuly 2, 2003
WE HAVE LESS THAN AVERAGE USE OF THIS JEEP. WE HAVE ALREADY HAD THE ROTORS CHANGED AT 9,000 MILES, AND NOW AGAIN AT 15,000 AFTER 2 YEARS AND NOT COVERED BY WARRANTY. WE LIVE IN A SUBURBAN AREA AND DON'T USE CAR ON ROUGH ROADS OR MOUNTAINS. WE'VE HAD JEEPS BEFORE AND NEVER HAD THIS KIND OF HORRIBLE BREAKDOWN OF THIS PART. FROM ALL THE COMPLAINTS WE SEE AT THIS SITE ONE CAN EASILY ASSUME THAT THIS PART IS OF VERY SUBSTANDARD QUALITY ON THIS VEHICLE. IT WOULD MAKE US THINK TWICE ABOUT BUYING A JEEP AGAIN. *AK
SERVICE BRAKES, HYDRAULICJune 27, 2003
THE FRONT ROTORS WERE WORN WHICH CAUSED EXTENDED STOPPING DISTANCE. *JB THE FRONT BRAKE ROTOR HAD DISINTEGRATED. THE BRAKE PADS ONLY MADE CONTACT WITH 75 PERCENT OF THE ROTORS. *SCC *JB
SERVICE BRAKES, HYDRAULICJune 26, 2003
THE BRAKES SHIMMIED AND SHUDDERED EXCESSIVELY WHEN APPLIED, SINCE THE VEHICLE PURCHASED. DEALER DIAGNOSED CAUSE AS DEFECTIVE ROTORS.*AK *CB *JB
SERVICE BRAKES, HYDRAULICJune 17, 2003
WHEN BRAKE PEDAL IS DEPRESSED THE ENTIRE VEHICLE SHAKES SEVERELY. CAUSE UNKNOWN.*AK
SERVICE BRAKES, HYDRAULICJune 13, 2003
OUR 2001 JEEP GRAND CHEROKEE HAD WARPED ROTORS AT 12,000 MILES. THEY WERE REPLACED. NOW THE CAR IS AT 35,000 MILES AND THEY NEED TO BE REPLACED AGAIN. I NOTICED THAT THE WARRANTY ONLY COVERS BRAKE ROTORS UNTIL 12,000 MILES. GIVEN THE VOLUME OF PEOPLE EXPERIENCING SIMILAR PROBLEMS, IT SEEMS TO ME THERE IS EITHER A DEFECT IN THE REPLACEMENT PARTS OR A DEFECT IN THE DESIGN ITSELF. SINCE BRAKES ARE NECESSARY FOR SAFE VEHICLE OPERATION, I BELIEVE THIS IS A SAFETY ISSUE. I WOULD VERY MUCH LIKE TO SEE ADDRESSED EITHER THROUGH A RECALL OR A PROVEN REPLACEMENT PROCEDURE. *NLM
SERVICE BRAKES, HYDRAULICJune 12, 2003
AFTER 15000 MILES, THE ROTORS WERE SO WARPED AS TO MAKE BRAKING HAZARDOUS. CHRYSLER TURNED THE ROTORS. AT 25000 MILES, WE COMPLAINED ABOUT THE BRAKES AGAIN, AND WERE TOLD THEY WERE FINE. AT 36700 MILES, THE ROTORS ARE NOW WARPED AGAIN, AND I'M TOLD THAT WHILE CHRYLSER KNOWS THAT ITS A DEFECT, THEY WILL NOT COVER IT - AND THEY HAVE EVEN COME OUT WITH A FIX, THAT COSTS $450, WHICH THEY WON'T COVER. *JB
POWER TRAINJune 11, 2003
WHILE TRAVELING AT HIGHWAY SPEED AND WITHOUT ANY INDICATION VEHICLE SLOWED DOWN TO 20 MPH . VEHICLE WAS SERVICED FOR THE PROBLEM. TECHNICIAN NOTICED A TRANSMISSION PROBLEM. *AK
SERVICE BRAKES, HYDRAULICJune 9, 2003
BRAKE ROTORS WERE DONE AT 12,000 MILES, AND AGAIN AT 31,000 PADS/ ROTORS TO THE FRONT AND REAR. *AK
ENGINE AND ENGINE COOLINGMay 30, 2003
DEALER REFUSING TO HONOR RECALL BECAUSE CONSUMER DID NOT BUY VEHICLE FROM THEM. PLEASE PROVIDE FURTHER INFORMATION.*AK
SERVICE BRAKES, AIRMay 30, 2003
CONSUMER WAS HAVING BRAKE PROBLEMS. ALSO S WHILE DRIVING STEPPED ON THE BRAKES AND THEY DID NO WORK. DEALER WAS CONTACTED AND STATED THAT THE BRAKES GOT TOO HOT AND THAT THEY COULD'N DO ANY THING ABOUT IT.*AK
SERVICE BRAKES, HYDRAULICMay 28, 2003
I HAVE HAD TO REPAIR MY BRAKES DUE TO WARPED ROTORS 3 TIMES AND AM CURRENTLY IN NEED OF A 4TH BRAKE REPAIR DUE TO THE SAME PROBLEM. MY VEHICLE ONLY HAD 14,844 MILES WHEN IT WAS REPAIRED THE 1ST TIME. I INQUIRED AT THE TIME WHY I WOULD NEED A BRAKE REPAIR AT SUCH LOW MILEAGE. THE SERVICE MANAGER SAID, "YOU HAVE A 4WHEEL DRIVE VEHICLE AND THEY WEAR OUT THE BRAKES EASILY, THE BRAKES ARE NOT MADE HEAVY ENOUGH FOR THE EXTRA WEIGHT WHEN STOPPING." I REPLIED THAT THIS SOUNDED LIKE AN ERROR IN THE DESIGN AND I WOULD EXPECT FOR THE DEALERSHIP TO PICK UP THE CHARGES. HE AGREED AND THE WARRANTY COVERED THE EXPENSE THE 1ST TIME, BUT WHEN THE 2ND AND 3RD TIME CAME AROUND THEY WOULD NOT PAY FOR THE REPAIRS. THE 2ND BRAKE JOB WAS NEEDED AT 30,219MILES. I TRIED A DIFFERENT DEALERSHIP SERVICE SHOP FOR REPAIRS, BUT THE EXPENSE WAS OUT OF MY POCK THERE ALSO. I HAD AN EXTENDED WARRANTY OF 50.000 MILES, BUT THEY WOULD NOT PAY. THE 3RD BRAKE JOB WAS NEEDED AT 39,758 MILES FOR THE SAME REASON AND I PAID FOR THAT EXPENSE TOO. I AM NOW IN NEED OF A 4TH BRAKE REPAIR AT 65,403 MILES. FROM MY UNDERSTANDING I SHOULD ONLY NEED BRAKE SERVICE OF THIS KIND EVERY 30,000 MILES OR MORE. THE BRAKES PULSATE AND SHAKE WHEN I TRY TO STOP, CAUSING THE STEERING WHEEL TO WOBBLE VERY HARD. I AM CURRENTLY WAITING TO SAVE THE MONEY TO FIX THEM FOR THIS 4TH TIME, BUT AM VERY UPSET AT HAVING TO PAY FOR AND DRIVE WITH AN OBVIOUS DESIGN FLAW IN THE JEEP'S BRAKE SYSTEM.
SEAT BELTS,EQUIPMENT,CHILD SEATMay 26, 2003
RECALL GENERATION 3 SEAT BELTS. I HAVE ACTUALLY HAD PROBLEMS WITH MOST MANUFACTURER SEAT BELTS, INCLUDING AIRCRAFT BELTS (PACIFIC SCIENTIFIC). I SELECTED "20" IN THE FAILURES SLOT SO THIS WILL GET THROUGH. USING MY SKILLS AS AN AIRCRAFT TECH. I HAVE ALSO INSPECTED AUTO BELTS AND FOUND MOST OF THEM REGARDLESS OF MANUFACTURER TO BE '!@#$%. *NLM
AIR BAGSMay 21, 2003
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND THE AIR BAGS FAILED TO DEPLOY. *JB
SERVICE BRAKES, HYDRAULIC,EQUIPMENTMay 20, 2003
MY 2001 JEEP GRAND CHEROKEE HAS TO THE SHOP TWICE FOR THE SAME COMPLAINT. THE CAR SHIMMIES VERY BAD ABOVE 40 MPH WHEN THE BRAKE IS APPLIED. I ONLY HAVE 18,700 TOTAL MILES ON THE CAR. THE FIRST INCIDENT OCCURRED AT APPROXIMATELY 8500 MILES AND THE DEALER REPLACED THE REQUIRED PARTS ACCORDING TO THE TECHNICAL BULLETIN ISSUED BY DAIMLER CHRYSLER. THE SECOND TIME (SAME EXACT SHIMMY INDICATION), I WAS TOLD THAT THE ROTORS HAD TO BE TURNED AND THAT IT WAS A HEAT PROBLEM AND NOT COVERED UNDER ANY WARRANTY. FURTHERMORE, THE PROBLEM WAS PERHAPS A DRIVER HABIT AND NOT ANY FAULT OF THE MANUFACTURE. I PAID THE BILL AND INFORMED THE SERVICE MANAGER THAT I WAS NOT HAPPY WITH THIS SITUATION AND WANTED HIM TO VERIFY THROUGH HIS DISTRICT MANAGER THAT THIS WAS APPROPRIATE ACTION AND NOT A WARRANTY ITEM. HE SAID THAT HE WOULD AND GET BACK WITH ME. *NLM
ELECTRICAL SYSTEMMay 19, 2003
THE VEHICLE SHUT OFF WHILE DRIVING. THE DEALER HAS REPLACED THE IGNITION SWITCH SEVERAL TIMES BUT THE PROBLEM STILL OCCURS. *NLM
POWER TRAINMay 19, 2003
WHILE DRIVING THE VEHICLE SHIFTED INTO REVERSE. THE TRANSMISSION HAD TO BE REPLACED. *NLM
AIR BAGSMay 19, 2003
WHILE DRIVING 40 MPH THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION YET NEITHER AIR BAG DEPLOYED. *NLM
SERVICE BRAKES, HYDRAULICMay 16, 2003
FRONT DISC BRAKE ROTORS ARE WARPING APPROXIMATELY EVERY 10,000 MILES. THIS CAUSES THE BRAKE PEDAL TO PULSE AND THE STEERING WHEEL TO ROTATE A FEW DEGREES LEFT AND RIGHT DURING BRAKING. JEEP'S WARRANTY SPECIFICALLY EXCLUDES BRAKE ROTORS AFTER 12,000 MILES, LEADING ME TO THE CONCLUSION THAT THEY ARE AWARE THAT THERE IS A DESIGN OR MATERIAL PROBLEM WITH THE BRAKE ROTORS. ROTORS SHOULD LAST LONGER THAN THE BRAKE PADS. *NLM
SERVICE BRAKES, HYDRAULICMay 16, 2003
THE ROTORS ARE WARPED ON MY JEEP AFTER LESS THAN 20,000 MILES. THIS MAKES IT VERY DIFFICULT TO STOP WHEN APPLYING THE BRAKES AND THE ENTIRE VEHICLE SHAKES VIOLENTLY INCLUDING THE STEERING WHEEL. OBVIOUSLY THIS IS A DEFECT THAT DAIMLER CHRYSLER IS AWARE OF. TOO BAD THEY WON'T ADMIT IT. HOPEFULLY IT WILL BE BECOME A RECALL. *NLM
AIR BAGSMay 15, 2003
THE VEHICLES MALFUNCTION SENSOR LIGHT ILLUMINATED AND TO STAYED ON. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *NLM
SERVICE BRAKES, HYDRAULICMay 9, 2003
THE ROTORS WERE WARPED, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE. *JB
SUSPENSIONMay 7, 2003
WHILE DRIVING THE VEHICLE 55 MPH THE VEHICLE HAD A HEAVY VIBRATION. THE DEALER INSPECTED THE VEHICLE AND REPLACED THE DRIVE SHAFT YET THE VIBRATION STILL OCCURRED. *NLM
SUSPENSIONMay 5, 2003
FRONT END OF VEHICLE SHAKES VIOLENTLY AT HIGHWAY SPEEDS, CAUSING A LOSS OF STEERING CONTROL. DRIVER MUST COME TO A NEARLY COMPLETE STOP IN ORDER TO GAIN CONTROL OF THE VEHICLE. IT'S BEEN BROUGHT BACK TO SEVERAL DEALERS, UNDERGOING OVER $1,000 IN REPAIRS, BUT NOTHING HAS SOLVED THIS PROBLEM. BEGAN AT 18,000 MILES AND CONTINUING NOW AT 58,000 MILES. *JB
FUEL SYSTEM, GASOLINEApril 28, 2003
THE DEALERSHIP REFUSED TO PERFORM THE RECALL FOR THE DEBRIS IN THE MANIFOLD 02 V 104 000 IN A REASONABLE TIME FRAME. THE DEALERSHIP INDICATED THERE WASN'T ANY RISK. *JB
SERVICE BRAKES, HYDRAULICApril 23, 2003
WITH LESS THAN 12000 MILES THE STEERING WHEEL AND FRONT END WOULD SHAKE UPON APPLYING PRESSURE TO THE BRAKES. THE JEEP WAS TAKEN IN AND "ROTORS WERE ADJUSTED." THIS TOOK CARE OF THE PROBLEM UNTIL APPROXIMATELY 48000 MILES WHERE THE DEALER REPORTED AN "ENGINEERING DEFECT" WITH THE BRAKE SYSTEM AND THAT A TEMPORARY FIX FOR $129.00 COULD BE DONE, BUT THEY SAID I WOULD BE BACK IN AFTER 10,000 MILES SO I FELT I HAD NO CHOICE BUT TO HAVE THEM INSTALL THE NEW CALIPER, BRAKE AND ROTOR SYSTEM FOR A COST TO ME OF $420.00. THE BRAKE PADS WERE NOT WORN AND THESE MILES WERE HIGHWAY MILES. THIS CALIPER/ROTOR SYSTEM SHOULD BE RECALLED DUE TO THE DESIGN DEFECT AND NOT CHARGED TO THE CONSUMER. *JB
SEAT BELTSApril 23, 2003
THE CONSUMER FELT THAT THE REAR SEAT BELTS WERE NOT SAFE TO USE. THE SHOULDER BELT IS MOUNTED SO FAR BACK IS PRACTICALLY WRAPS AROUND YOUR NECK. *NLM PH
ENGINE AND ENGINE COOLINGApril 22, 2003
THE VEHICLE STALLED WITHOUT WARNING. *JB
SERVICE BRAKES, HYDRAULICApril 17, 2003
THE STEERING WHEEL SHOOK WHEN THE BRAKES WERE APPLIED. THE DEALER WAS NOTIFIED. *NLM
SERVICE BRAKES, HYDRAULICApril 16, 2003
THE ROTORS ON THE VEHICLE WERE WARPED. *JB *TS
SEATSApril 15, 2003
THE DRIVERS SEAT FRAME WAS OFF TRACK. *NLM
SERVICE BRAKES, HYDRAULICApril 12, 2003
VEHICLE VIBRATES WHEN BRAKES ARE APPLIED. I TOOK THE CAR TO THE DEALER 5 TIMES ALREADY. DEALER HAS RESURFACED FRONT ROTORS 3 TIMES ALREADY (8000 MILES, 15500 MILES AND 16500 MILES) AND REPLACED FRONT BRAKE ROTORS AND CALIPERS WITH 29500 MILES. AFTER ALL THIS REPAIRS, PROBLEMS STILL PERSIST AND NOW VEHICLE IS WITH THE DEALER AGAIN (43000 MILES) BUT DEALER ALREADY TOLD ME THAT THIS PROBLEM WILL NOT BE UNDER WARRANTY. PLEASE ADVISE.
SERVICE BRAKES, HYDRAULICMarch 31, 2003
PROBLEMS WITH BRAKES HOPPING ON 2001 JEEP GRAND CHEROKEE LAREDO. HAVE HAD THIS PROBLEM SINCE 20,000 MILES. WILL BE REPLACING THE FRONT BRAKES AT 54,000 MILES. FOUND MANY OTHER JEEP OWNERS HAVING THE SAME PROBLEM ON THE INTERNET. *NLM
SERVICE BRAKES, HYDRAULICMarch 27, 2003
BRAKES PULSATE; WHILE BRAKING, VIBRATIONS OCCUR THROUGHOUT BODY OF VEHICLE AND STEERING ASSEMBLY. VEHICLE IN FOUR TIMES FOR REPAIRS, NO FIXES YET AS OF THIS DATE. OCCURS DURING LIGHT, MODERATE AND HARD BRAKING APPLICATIONS. CHRYSLER ACKNOWLEDGE THAT ROTORS WARP WITHIN A SHORT TIME FRAME. *NLM
VEHICLE SPEED CONTROLMarch 18, 2003
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION. DEALER NOTIFIED. *NLM
POWER TRAINMarch 18, 2003
WHILE DRIVING THE TRANSMISSION DECELERATED EVEN WHEN THE DRIVERS FOOT WAS ON THE ACCELERATOR, IT ALSO BECAME HARD FOR THE DRIVER TO CONTROL THE VEHICLE. *NLM
SEAT BELTS,EQUIPMENTMarch 13, 2003
WHILE DRIVING MY 2001 JEEP CHEROKEE I HAD SMALL OBJECTS FALL OFF MY CENTER ARM REST AND HIT MY GEN 3 SEAT BELT LATCH CAUSING IT TO OPEN. THIS HAS HAPPENED TWICE. I HAVE NOTICED THAT JEEP HAS UPGRADED TO THE GEN 4 LATCH. WHY HASN'T THERE BEEN A RECALL ON THIS ISSUE? EVERY DAY SEEMS TO BRING A NEW STORY OF ANOTHER FATAL ACCIDENT INVOLVING A DAIMLER CHRYSLER PRODUCT WITH A FAULTY SEAT BELT LATCH. *JB
POWER TRAINMarch 12, 2003
THE VEHICLE JERKED AT ANY SPEED.*JB
SERVICE BRAKES, HYDRAULICMarch 12, 2003
THE VEHICLE EXPERIENCED THE SAME PROBLEM WITH THE ROTORS AS STATED IN RECALL NUMBER 99 V 340 000, HOWEVER THE VEHICLE'S MODEL/YEAR WAS NOT INCLUDED IN THE RECALL.*JB
AIR BAGSFebruary 25, 2003
THE VEHICLE WAS INVOLVED IN AN ACCIDENT, AND THE AIR BAGS DID NOT DEPLOY.*JB
SERVICE BRAKES, HYDRAULICFebruary 21, 2003
2001 GRAND CHEROKEE-ROTORS AND CALIPERS- DEFECTIVE CAUSING SEVERE PULSATING OF STEERING WHEEL UPON BRAKING.
TIRESFebruary 16, 2003
CAR SKIDS, HYDROPLANES AND DOVETAILS IN EVEN SLIGHTLY WET ROAD CONDITIONS. RECENTLY, THE CAR HYDROPLANED INTO A FALLEN TREE ON A HIGHWAY OFF-RAMP, CAUSING EXCESSIVE DAMAGE TO THE VEHICLE.
SERVICE BRAKES, AIRFebruary 10, 2003
BRAKES, STARTING: AT 2900 MILE WHEELS STARTED TO VIBRATE ON BRAKING. TURNED FRONT ROTORS. 7000+ MILES SAME THING. REPLACED ROTORS. 13000+ MILES SAME THING. REP[LECED PADS AND ROTORS. 21000+MILES SAME THING REPLACED CALIPERS. (NOTE) BY THIS TIME I HAD HAD MY WHEELS ROTATED 7 TIMES IN 21000 MILES. (4) 17" MICHELIN RADIALS SHOT. AT THIS POINT I REPLACED THE TIRES WITH 600.00 WORTH OF GOODYEARS. GOODYEAR CHECKED THE ALLIGNMENT. IT WAS OUT. THEY REPAIRED IT AS BEST AS THEY COULD BUT SAID THAT I NEEDED A PARTIAL BALL JOINT. I WENT TO JEEP SINCE I THOUGHT THAT THE BALL JOINT WOULD BE UNDER WARRANTY. YES IT WAS BUT ONLY IF THE CAR WAS OUT OF ALLIGNMENT. SINCE GOODYEAR HAD ALLIGNED IT AS BEST AS THEY COULD TO PREVENT UNEVEN WEAR ON THE NEW TIRES. JEEP REFUSED TO REPAIR THE BALL JOINT UNDER WARRANTY. THEY SAID I WOULD HAVE TO PAY 200+ OR WAIT UNTIL IT WENT OUT OF ALIGNMNET AGAIN. THE GAS TANK HAS BEEN OFF THREE TIME TO REPAIR A STARTING PROBLEM.
ENGINE AND ENGINE COOLINGFebruary 3, 2003
SENT JEEP GRAND CHERROKEE LAREDO TO JAY WOLFE JEEP ON JAN 31 2003 TO CHECK OUT LOW OIL PRESSURE INDICATOR WHICH COMES ON DAILY AND LOW COOLANT WHICH COMES ON EVERY SO OFTEN. VEHICLE HAS BETWEEN 48000 AND 49000 MILES ON IT. WAS TOLD IT WAS SENDING UNIT THEN GOT CALL SAYING THAT IT WASNT AND WOULD HAVE TO DROP OIL PAN. WAS ALSO TOLD NO SIGN OF COOLANT LEAK OR MIX WITH OIL. I NOW HAVE RECIEVED CALL INDICATING THAT IT COULD BE BLOWN HEAD GASKET WITH MILES INDICATED ABOVE. AFTER FURTHER INQUIRE I FOUND THAT NONE OF THE BASIC TESTING WAS DONE TO CHECK FOR OIL AND COOLANT MIX, THIS WAS ADMITED TO ME BY JEFF WHO IS ONE OF THE SERVICE ATTTENDANTS. JEEP SHOULD BE THE ONE PAYING FOR A BLOWN HEAD GASKET WHEN THE CAR HAS THESE LOW MILES ON IT. JEEP DEALER SHOULD ALSO BE COVERING COSTS SINCE THEY FAILED THEIR FUDICIARY DUTY TO PROPERLY DIAGNOSE THE CAR WITH THE BASIC CHECKS.
SERVICE BRAKES, HYDRAULICFebruary 2, 2003
I OWN A 2001 JEEP GRAND CHEROKEE. THIS MODEL HAS BEEN THE SUBJECT OF 4 NHTSA SERVICE BULLETINS REGARDING THE PREMATURE WEAR AND OR/FAILURE OF THE FRONT BRAKE ROTORS, YET DAIMLER-CHRYSLER REFUSED TO REPAIR THE PROBLEM AT THEIR OWN COST. I HAVE PAID A TOTAL OF $852.00 ON TWO SEPARATE OCCASIONS TO REPAIR THE SAME PROBLEM. THE FIRST TIME THE ROTORS FAILED WAS AT 29,000 MILES (WELL UNDER THE WARRANTY). I AGAIN HAD TO REPAIR THEM AT 39,000 MILES (ONLY 3 MONTHS OUT OF WARRANTY). THERE ARE THOUSANDS OF OTHER CONSUMERS HAVING THE SAME PROBLEM. PLEASE HELP!!! *JB
SERVICE BRAKES, AIRJanuary 25, 2003
HAVE NOTICED AN UNEVEN BRAKING AND SHAKE IN THE FRONT WHEN BRAKES ARE APPLIED. TOOK VEHICLE IN FOR ROUTINE OIL CHANGE AND ASKED THAT THE BRAKES BE CHECKED. BEFORE THEY EVEN LOOKED AT THEM THE SERVICE PERSON KNEW WHAT THE PROBLEM WAS....WARPED ROTORS. I ASKED IF IT WAS COVERED UNDER WARRENTY AND HE SAID NO.....EXTENDED WARRENTY AND HE SAID NO. I TOLD HIM THAT I DIDN'T EVEN HAVE 30,000 MILES ON THE CAR, IT'S ONLY 1 1/2 YEARS OLD AND THAT I'VE HAD VEHICLES WHOSE BRAKES LASTED TO 40,000 OR 50,000 MILES. HE SAID HE'S SEEN THESE BRAKES GO AT 20,000! ALSO TOLD ME THAT DIAMLER/CHRYSLER KNOWS THEY HAVE A PROBLEM.....HMMMM FUNNY HOW THEY DON'T COVER BRAKES PAST 12 MONTHS/12,000 MILES. SAID THAT HE'D PUT NEW BRAKES ON THAT WEREN'T FACTORY INSTALLED FOR $400 WHEN I GET TIRED OF THE SHIMMERING.....AND GUARANTEE THEM FOR THE LIFE OF MY VEHICLE.
SERVICE BRAKES, HYDRAULICJanuary 21, 2003
A SUBTLE VIBRATION OCCURRED WHILE BREAKING WELL BEFORE 12,000 MILES; HOWEVER, I DIDN'T DO ANYTHING AT THAT TIME. THE VIBRATION PROGRESSIVELY GOT WORSE TO WHERE THE STEERING WHEEL SHOOK VIOLENTLY BY 20,000. I HAD VEHICLE SERVICED AND WAS TOLD THAT THE PADS ARE FINE, BUT THE ROTORS WERE SEVERELY OUT OF VARIANCE AND THAT THEY SEE THAT FREQUENTLY ON JEEP CHEROKEES. I HAD THE ROTORS TURNED ONLY TO BEGIN EXERIENCING A VIBRATION ONLY 4000 MILES LATER.
ENGINE AND ENGINE COOLINGJanuary 16, 2003
AFTER RECALL ON THE INTAKE MANIFOLD WAS DONE, THE CONSUMER CAN "STRONGLY" SMELL GAS. DEALER NOTIFIED. PH
SERVICE BRAKES, HYDRAULICJanuary 6, 2003
CONSUMER STATES THAT STEERING WHEEL SHAKES EXCESSIVELY AND THE BRAKES PULSATE WHEN APPLIED. DEALER DIAGNOSED PROBLEM AS WARPED BRAKE ROTORS. PROBLEM HAS GOTTEN PROGRESSIVELY WORSE. PH
SEATSJanuary 3, 2003
WHILE DRIVING THE VEHICLES DRIVER SIDE SEAT BECAME MOBILE. CONSUMER HAD VEHICLE SERVICED BY A DEALERSHIP, WHO INDICATED THAT THE FRAME HAD CRACKED. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT OR STRUCK BY AN OBJECT. DEALERSHIP SHIMMIED THE SEAT, BUT THE PROBLEM RECURRED. THE DEALERSHIP IS GOING TO REPLACE THE SEAT. PLEASE PROVIDE MORE DETAILS. TS
SERVICE BRAKES, HYDRAULICJanuary 3, 2003
WHILE DRIVING, FRONT BRAKES STARTED SHAKING CAUSING AN EXTENDED STOPPING DISTANCE. PLEASE PROVIDE ADDITIONAL INFORMATION.
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES, AIRJanuary 3, 2003
WHILE APPLYING PRESSURE TO MY BREAK PEDAL FRONT WHEELS BEGAN SHAKING VIOLENTLY. NEARLY LOST CONTROL OF VEHICLE WHILE DRIVING AT HIGH SPEED ON EXPRESSWAY. TOOK VEHICLE TO JEEP DEALER AND WAS TOLD THERE IS A PRODUCT PROBLEM WITH FRONT ROTORS, CALIPERS AND PADS AND THAT MANUFACTURER HAS ISSUED AN UPGRADE KIT. DEALER SAID HE SEES THIS ON MANY, MANY GRAND CHEROKEES. I HAD JUST HAD MY PADS REPLACED 14,000 BEFORE THIS INCIDENT. JEEP DEALER COULD NOT WORK ON MY VEHICLE FOR A WEEK SO I HAD TO HAVE NEW ROTORS AND PADS PUT ON BY ANOTHER REPAIR FACILITY. CALLED CHRYSLER-JEEP CONSUMER HOTLINE. ASKED IF THEY WERE AWARE OF THIS PROBLEM AND IF THEY KNEW ABOUT THE NHSTA SUMMARY BULLETIN NUMBER. I WAS TOLD IF I PERSISTED IN SEEKING AN ANSWER TO THAT QUESTION I WOULD BE DISCONNECTED. I ASKED AGAIN AND WAS DISCONNECTED. WHAT KIND OF STONE WALLING IS HAPPENING HERE? PLEASE CHECK INTO THIS INCIDENT. I HAVE READ OF OTHER WHERE ROTOR HAD BROKEN OFF AND CAUSED WHEEL TO LOCK UP. TS
SEATSDecember 30, 2002
WHILE DRIVING, THE DRIVER SIDE SEAT FRONT, SNAP OFF FROM THE SEAT BRACKET MOUNT, WITHOUT CAUSE. THIS RESULTED IN THE SEAT BEING MOBILE. THE DEALERSHIP IS REPLACING THE PART. PLEASE PROVIDE MORE DETAILS. TS *DT
ELECTRICAL SYSTEMDecember 30, 2002
WHILE DRIVING, THE ELECTRONIC SYSTEM SHUT DOWN CAUSING VEHICLE TO STOP IN MOVING TRAFFIC. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
POWER TRAINDecember 19, 2002
VEHICLE WAS RUNNING, IN THE PARK POSITION, NO DRIVER IN DRIVER'S SEAT, ACCELLERATED IN REVERSE STRIKING VEHICLE WHICH WAS PARALLEL PARKED BEHIND VEHICLE, CATAPULTED FORWARD, STRIKING VEHICLE PARALLELED PARKED IN FRONT OF VEHICLE.
SUSPENSIONDecember 18, 2002
THE AXLES MAKE NOISE WHILE TRAVELING ON THE HIGHWAY. PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
SUSPENSIONDecember 17, 2002
THE CONSUMER HAS A UP LIFT SUSPENSION PACKAGE CAUSING THE FRONT END TO BOUNCE BACK AND FORTH. AND THE VEHICLE VIBRATES PLEASE FILL IN ADDITIONAL INFORMATION. DEALER IS AWARE OF THE PROBLEM. TS
ENGINE AND ENGINE COOLINGDecember 17, 2002
ENGINE REPLACEMENT DONE, NEW ENGINE BLOWN NOW. THIS VEHICLE DRIVEN IN NORMAL FASHION. HIGHER MILEAGE THAN NORMAL DUE TO TRAVELING 64 MILES EACH WAY TO AND FROM WORK EACH DAY. OIL PRESSURE DROPS TO ZERO. ENGINE KNOCKS SO LOUD SOUNDS AS IF IT WILL BLOW ANY SECOND. THEREFORE, IT IS NOT DRIVABLE. LOW COOLANT LIGHT COMES ON EVERY DAY. WE HAVE SPENT A FORTUNE IN ANTIFREEZE AND IT'S NOT EVEN WINTER YET. WHEN PUT IN 4-WHEEL DRIVE WHEELS POP AND CRACK. THEN SOUND AS IF SOMETHING MAJOR HAS BROKEN. PAY OFF ON THIS PIECE OF CRAP IS $31,078.31. THE LEMON LAW DOES NOT APPLY BECAUSE IT DID NOT HAVE PROBLEM UNTIL AFTER 18000 MILES. IS THERE NOTHING I CAN DO. DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS-------------770766. *AK *NLM
SERVICE BRAKES, HYDRAULICDecember 13, 2002
FRONT BRAKE ROTORS HAVE WARPED, CAUSING DEMINISHED STOPPING DISTANCE, AND CONTROL OF VEHICLE DURING BRAKING (STEERING WHEEL SHUDDERS). DEALER WILL NOT COVER UNDER WARRANTY, EVEN THOUGH WE PURCHASED AN EXTENDED WARRANTY UP TO 96000 MILES.
STEERINGDecember 2, 2002
CONSUMER CALLED COMPLAINING ABOUT HAVING A PROBLEM WITH THE STEERING PUMP. ALSO STATED THAT IT HAS BEEN REPLACE THREE DIFFERENT TIMES ON THE LAST SIX MONTHS AND NOW IT IS HAPPEND AGAIN FOR THE FORTH TIME. DEALER WAS CONTACTED AND STATED THAT THE LEMON LAW WILL ONLY COVER THREE TIMES AND NOTHING ELSE. TS
STEERINGDecember 2, 2002
WHILE DRIVING THE VEHICLE AT 60MPH THE BOLTS OF THE GEAR BOX OF THE POWER STEERING BROKE AND CONSUMER LOSE CONTROL OF THE STEERING WHEEL. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION . TS
ENGINE AND ENGINE COOLINGNovember 20, 2002
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED THE ENGINE LIGHT COMES ON AND WILL STAY ON THE REMAINDER OF THE TIME THE VEHICLE IS IN MOVEMENT. DEALER NOTIFIED TS
SUSPENSIONNovember 12, 2002
WHEN VEHICLE EXCEEDS SPEED OF 30/35MPH AND BRAKES ARE APPLIED THE FRONT END AND STEERING WHEEL SHAKES SEVERELY. PLEASE PROVIDE MORE DETAILS.
SERVICE BRAKES, HYDRAULICNovember 9, 2002
THE ROTORS ON THE FRONT WARP AND WE HAVE THEM RE-SURFACED AND THEY END UP WARPED AGAIN IN A MONTH OR TWO. AFTER CONTACTING THE DEALER, I WAS INFORMED OF A KIT TO REDUCE THE PRESSURE EXERTED ON THE ROTOR BUT THEY WANT THE CUSTOMER TO PAY FOR THE KIT. SO IF THEY HAVE A KIT TO CORRECT THIS PROBLEM THEY KNOW THEY HAVE A PROBLEM. DT
SEATSNovember 6, 2002
WIFE NOTICED UNUSUAL MOVEMENT IN DRIVER'S SEAT WHILE OPERATING VEHICLE. WE TOOK VEHICLE TO DEALER FOR INSPECTION THINKING THAT PROBLEM WAS LOOSE BOLT. DEALER REPORTS THAT SEAT TRACK IS COMPLETELY BROKEN. PROBLEM SEEMS TO INDICATE DESIGN FLAW SINCE VEHICLE HAS NEVER BEEN INVOLVED IN A CRASH OR EXTREME DRIVING. INTERNET DISCUSSION BOARDS INDICATE OTHER OWNERS OF SAME VEHICLE EXPERIENCING SIMILAR PROBLEMS. I SENT A LETTER TO JEEP ON 11/6/02 REQUESTING INVESTIGATION INTO TRACK FAILURE AND AM HAPPY TO PROVIDE A COPY AT YOUR AGENCY'S REQUEST. COST TO REPAIR IS APPROXIMATELY $600 (PARTS & LABOR). THANKS FOR YOUR HELP. DT
SERVICE BRAKES, HYDRAULICNovember 5, 2002
WHEN DRIVING AT 50 MPH, CONSUMER STATES IF YOU APPLY THE BRAKES THE STEERING WHEEL SHAKES VIOLENTLY. THIS IS CAUSING CONSUMER TO LOOSE CONTROL. CONSUMER WAS TOLD BY A MECHANIC THAT THE PROBLEM IS WITH THE FRONT BRAKE ROTORS AND CALIPERS. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
POWER TRAINOctober 27, 2002
VEHICLE WILL EITHER NOT ENGAGE TRANSMISSION AFTER SHIFTING (FOR ABOUT 10 SECONDS) OR LESS COMMONLY WILL SUDDENLY ACCELERATE ON ITS OWN WHEN PUT IN REVERSE REQUIRING HARD PRESSURE OF THE BRAKES TO STOP THE VEHICLE. BOTH EVENTS ARE PROBABLY RELATED BUT DEALER/CHRYSLER STATE THEY CAN NOT DUPLICATE THE PROBLEM. I FIND THIS TO BE A DANGEROUS, LIFE THREATENING DEFECT AND I BELIEVE IT OCCURS TO OTHER JEEP AS WELL. I WILL BE GOING THROUGH ARBITRATION THEN THROUGH THE COURTS PURSUING MY RIGHTS UNDER THE LEMON LAW. I WORRY MORE ABOUT OTHERS WHO MAY HAVE DEFECTIVE VEHICLES AND DON'T TAKE THE INITIATIVE TO PROTECT THEMSELVES. I HOPE NHTSA CAN INVESTIGATE THIS FURTHER. DT
SERVICE BRAKES, HYDRAULICOctober 22, 2002
AT 35,350 MILES, EXPERIENCING A STRONG VIBRATION WHEN BRAKING AT HIGHWAY SPEEDS. ALSO HEARING EXCESSIVE SQUEAKING FROM BRAKES AT LOW SPEEDS. FRONT ROTORS NEED REPLACEMENT, BUT ONLY COVERED UNDER WARANTY FOR 1YR/12000MI. IF NOT REPLACED, RISKING FURTHER DETERIORATION OF BRAKING SYSTEM, HOWEVER DAIMLER CHRYSLER HAS ISSUED NO RECALL ON THE SYSTEM. DT
SERVICE BRAKES, HYDRAULICOctober 22, 2002
WHILE THE CONSUMER WAS DRIVING AT 25-30 MPH, THE BRAKES LOCKED UP SUDDENLY. *YH *DT
STEERINGOctober 22, 2002
THE VEHICLE MADE NOISE WHEN STEERING WHEEL WAS TURNED. DEALER LUBRICATED THE STEERING COLUMN. *YH
SUSPENSIONOctober 22, 2002
THE VEHICLE FRONT END WAS VIBRATING, DUE TO THE UPPER AND LOWER CONTROL ARMS BEING FAULTY.*YH
SERVICE BRAKES, HYDRAULIC,STRUCTURE,WHEELSOctober 16, 2002
CONSUMER STATES THAT THE ROTORS WORE OUT. DEALER NOTIFIED REPAIRED AND REPLACED 8 MONTHS LATER PROBLEM REOCCURRED. CAUSING THE VEHICLE TO SHAKE. MR THE CONSUMER ALSO STATED THAT THE VEHICLE WOULD VIBRATE VIOLENTLY WHENEVER BRAKES WERE APPLIED-NEW ROTORS INSTALLED, WHICH WERE SUPPOSE TO FIX THE PROBLEM, AND A YEAR LATER THE PROBLEM HAPPENED AGAIN, MORE SEVERELY. THERE'S A SHIMMY IN THE FRONT WHEELS WHEN BRAKING-PER INVOICE. DIFFERENT SPECIALISTS HAVE RAISED THE ISSUE AND TRYING TO GET TO THE ROOT OF THE FRAME OUT OF ALIGNMENT. SCC
SERVICE BRAKES, HYDRAULICOctober 14, 2002
AFTER PURCHASING THE VEHILE, IT WAS DRIVEN FOR ROUGHTLY 3,000 MILES BEFORE THE PROBLEM HAPPENED. I TOOK IT TO JEEP TO HAVE IT LOOKED AT AND THEY SAID THAT THE ROTORS WERE WARPED AND NEEDED TO BE RESURFACED. AFTER IT WAS FIXED AND DRIVEN IT WAS FINE UNTIL ABOUT ANOTHER 3000 MILES AND THE PROBLEM OCCURED AGAIN, SO IT TOOK IT TO JEEP TO COMPLAIN AND THEY JUST RESURFACED THE ROTORS AND IGNORED MY COMPLIANTS. AND AGAIN IT IS STILL RECURRING. WHEN YOU GO TO SLOW DOWN AT ANY SPEED THE CAR VIOLENTLY SHAKES B/C OF THE WARPED ROTORS AND IT MAKES IT HARD TO SLOW DOWN, ESPECAILLY AT HIGH SPEEDS. THIS PROBLEM REALLY INCREASES THE STOPPING TIME NECESSARY TO SLOW THE CAR. IF I HAD TO MAKE A QUICK STOP IT WOULD BE VERY HARD. IT IS OBVIOUSLY A MALFUNCTION AND JEEP IS IGNORING THE PROBLEM. I'VE TALKED TO SOME PEOPLE AND THEY SAY IT IS EITHER THE ROTORS THEY GIVE ARE BAD OR THEY WERE MOUNTED AT THE PLANT INCORRECTLY WHICH CAUSE THE ROTORS TO WARP. IT IS NOT MY DRIVING WHICH JEEP LIKES TO BLAME IT ON, AND I'M SURE MANY OTHER PEOPLE GET THE SAME RESPONSE FROM THEM. MR
ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL,EQUIPMENTOctober 10, 2002
LOOSING APPROXIMATELY 1 GALLON OF ANTIFREEZE PER 1000 MILES. DEALER REPAIRS NUMBER OF TIMES STARTING FROM PURCHASE AT 19,000 MILES (WAS TOLD TO AY $268 BY CUSTOMER SERVICE TO REPLACE RADIATOR WHEN FINALLY DIAGNOSED AT 40,000 MILES TO GET VEHICLE BACK EVEN THOUGH IT WAS UNDER WARRANTY AND VEHICLE IS STILL LOSING SAME AMOUNT OF COOLANT)/ LOW OIL PRESSURE WAS FINALLY CORRECTED BY REPLACING UNDERSIZED CAM...DIDN'T REPLACE LIFTERS, ETC... INCORRECT PROCEDURE BECAUSE THEY WEAR TOGETHER/ A/C AND CRUISE FIXED BY ZIP TYING A LARGE VACUUM RESEVOIR BOTTLE TO A/C LINE/TRANSMISSION SHIFT POORLY. PH **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**768322
AIR BAGSOctober 8, 2002
PREMATURE VAPORS FROM THE AIR BAG ESCAPED INTO THE COMPARTMENT OF THE TRUCK CHOKING THE DRIVER UNTIL UNCONSCIOUS. THE JEEP THEN CROSSED THE HIGHWAY/MEDIUM, STRIKING ANOTHER VEHICLE HEAD ON AND THEN ROLLING FOUR TIMES. THE AIR BAGS NEVER DEPLOYED AFTER THE EXTENT OF DAMAGE FROM COLLISION AND ROLLOVER. ESTIMATED SPEED OF IMPACT WAS 35 MPH. PLEASE DESCRIBE DETAILS. *MR
POWER TRAINOctober 3, 2002
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE FOUR WHEEL DRIVE WILL NOT DISENGAGE AND THE CONSUMER CAN ONLY DRIVE 35MPH AND UNDER. DEALER NOTIFIED. NLM
STEERINGOctober 3, 2002
UPON MAKING A SLOW LEFT TURN (CUL DE DAC) A MEATAN GRINDING CAN BE HEARD. TOOK TO DEALER 4 TIMES. NO RESOLUTION. MR
SERVICE BRAKES, HYDRAULICOctober 2, 2002
CONSUMER STATES THAT THE VEHICLE WOULD VIBRATE AND PULLED TO THE LEFT WHEN BRAKES ARE APPLIED AT 30 OR MORE MPH. DEALER NOTIFIED AND INFORMED THAT THE FRONT ROTORS AND THE CALIPERS HAVE TO BE REPLACE. NLM
SERVICE BRAKES, HYDRAULICSeptember 27, 2002
CONSUMER STATES THAT THE BRAKES ON THE VEHICLE ARE NOT WORKING PROPERLY.CONTACTED DEALER AND THE DEALER IS NOT WILLING TO DO ANYTHING. *MR
POWER TRAINSeptember 21, 2002
REAR DIFFERENTIAL LEAKING, CAUSING LOUD CLUNKING NOISE. *AK
POWER TRAINSeptember 20, 2002
NO SUMNMARY LISTED FOR ABOVE VEHICLE. *AK
SERVICE BRAKES, HYDRAULICSeptember 10, 2002
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
POWER TRAINSeptember 9, 2002
TRANSMISSION FAILURE. *AK
POWER TRAINSeptember 7, 2002
CAR WAS IN PARK WITH ENGINE RUNNING WITH NO ONE IN THE CAR AND VEHICLE SUDDENLY JUMPED INTO REVERSE, BEGAN BACKING UP AND PICKING UP SPEED. THE CAR TRAVELED IN A WIDE CIRCLE CROSSING BACKWARDS ACROSS ALL LANES OF TRAFFIC. A MAN AT THE SCENE CHASED THE VEHICLE GOT THE DOOR OPEN AND ATTEMPTED TO STOP THE VEHICLE. THE CAR ULTIMATELY PICKED UP MORE SPEED, JUMPED A CURB AND CRASHED INTO A METAL FENCE. THE MAN INJURED HIS SHOULDER AS HE ATTEMPTED TO STOP THE VEHICLE. THANKFULLY THE ONLY OTHER VEHICLE AT THE SCENE WITNESSED WHAT WAS HAPPENING AND MANAGED TO ESCAPE DAMAGE OR INJURY.*AK
VEHICLE SPEED CONTROLSeptember 7, 2002
THIS SAME SITUATION HAS HAPPENED FOUR TIMES. ENGINE LIGHT DID NOT APPEAR UNTIL THE 4TH INCIDENT. EACH TIME I HAD BEEN DRIVING FOR ABOUT AN HOUR WITH THE AIR CONDITIONER ON. I MISSED A TURN, STOPPED, PUT THE CAR IN REVERSE, STOPPED AND THEN PUT IT IN DRIVE. HOWEVER, THE CAR ENGINE JUST RACED AND WHEN I PUT THE PEDAL TO THE FLOOR, THE CAR WOULD ONLY GO ABOUT 35 MPH. I'VE ALMOST BEEN KILLED SEVERAL TIMES. THE ORIGINAL DEALERSHIP (JOE JACOBY) COULD NOT IDENTIFY THE PROBLEM AND NOW REFUSES TO RETURN MY CALLS. I'M NOW DRIVING ANOTHER HOUR FURTHER AWAY (2 HOURS FROM HOME) TO A DEALERSHIP THAT IS AWARE OF THE PROBLEM. THIS IS THE 2ND TIME I'VE HAD IT IN...LAST TIME I PAID $700 FOR SERVICE. IF I DON'T GET THIS FIXED SOON, EVENTUALLY SOMENE WILL HIT ME AS I PULL OUT AT 35 MPH ONTO A 65 MPH HIGHWAY. UNFORTUNATELY I THINK MY PRETTY SUV IS A LEMON.*AK
FUEL SYSTEM, GASOLINE,TIRESSeptember 6, 2002
PURCHASED JEEP CHEROKEE 4WD 2001 NEW DROVE OFF DEALERSHIP LOT AND NOTICED VIBRATION AND WHEEL SHOOK SLIGHTLY, TECHNICIAN SAID THIS WAS DUE TO THE NEWNESS OF THE TIRES AND THAT I WAS NOT USED TO DRIVING AN SUV AND IT WAS A "SPORTIER AND ROUGHER RIDE". VIBRATIONS INCREASED AS TIME WENT ON. THEN STEERING STARTED TO PULL TO ONE SIDE. I MET WITH A MECHANIC (NOT AT THE DEALERSHIP-WANTED OUTSIDE OPINION). MECHANIC STATED FRONT TIRES NEEDED REPLACED AS THEY WERE BUBBLED ON INSIDE , NEEDED NEW CERAMIX FRONT BRAKE PADS ,NEW MACHINE ROTORS, AND FRONT END ALIGNMENT AND MY RIGHT REAR RIM IS BENT AND LEFT CAMBER IS OUT AND THEIR ARE NO KITS AVAILABLE AT THIS TIME TO REPAIR MY JEEP. I PAID $846.43 AND WHEN I DROVE HOME THE JEEP STILL VIBRATES AND PULLS. I HEAR A NOISE WHEN I AM DRIVING THAT SOUNDS LIKE THE TIRES OR RIMS ARE RUBBING. I DON'T BLAME MY MECHANIC, HE DID A FINE JOB HOWEVER I FEEL THAT I GOT STUCK WITH A LEMON AND WAS SHOCKED TO SEE 113 CONSUMER COMPLAINTS ON YOUR SITE THAT WERE ALL VERY SIMILAR TO MY OWN. I THINK THIS SHOULD BE LOOKED INTO FURTHER BY SOMEONE WHO HAS MORE EXPERTISE THAN MYSELF IN THIS AREA. I HAVE AN APPOINTMENT WITH SERVICE TECHNICIAN NEXT WEEK TO CHECK MANIFOLD DUE TO ENGINE FIRES RECALL NOTICE I RECEIVED-ONE MORE THING TO ADD TO MY LIST OF WORRIES FOR MYSELF AND MY FAMILIES SAFETY WHILE DRIVING THIS LEMON. THANK YOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
VEHICLE SPEED CONTROLSeptember 5, 2002
CONSUMER STATES THAT CAR AUTOMATICALLY TAKES OFF UP TO ABOUT 10-12MPH.*JB
POWER TRAINSeptember 5, 2002
WE OWN A SMALL STORE AND MY HUSBAND HAD PULLED UP TO THE GA TANK TO FILL UP THE JEEP. HE GOT OUT AND PROCEEDED TO PUT GAS IN THE TANK WHEN IT SUDDENLY JUMPED INTO REVERSE AND SPED BACKWARD. THE JEEP WAS GOING AT AN EXCESSIVE SPEED AND THE DOOR WAS OPEN, IT HIT A POST AND BENT THE DOOR BACK. MY HUSBAND PROCEEDED TO JUMP INTO THE JEEP AND APPLIED THE BRAKES AND SKIDDED TO A STOP. MY HUSBAND PULLED SOME MUSCLES IN HIS CHEST AND BRUISED SOME RIBS. I HAVE CONTACTED CHRYSLER AND A CONSULTANT HAS BEEN SENT OUT, BUT IN MY CALLS TO THE COMPANY I HAVE NOT BEEN ABLE TO TALK WITH ANYONE THAT CAN TELL ME WHAT TO DO OR WHERE TO CALL.*AK
AIR BAGSSeptember 3, 2002
WHILE DRIVING AT 35 TO 40MPH, CONSUMER WAS INVOLVED IN A FRONTAL COLLISION AND NONE OF THE AIR BAGS DEPLOYED, CAUSING INJURIES TO OCCUPANTS OF VEHICLE.*AK. *JB
SERVICE BRAKES, HYDRAULICAugust 27, 2002
FRONT BRAKE ROTORS AND PADS ARE WEARING EXCESSIVELY FROM 26,400 MILES TO PRESENT MILEAGE. REPAIRS MADE AT A REPAIR SHOP. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
SUSPENSION,SERVICE BRAKES, HYDRAULICAugust 27, 2002
FRONT ROTORS AND THE PADS ARE WEARING EXCESSIVELY. FRONT ROTORS WERE TURNED TWICE, AND REPLACED ONCE. BRAKE PADS WERE REPLACED ON THREE OCCASIONS FROM 15.000 MILES TO PRESENT. DEALER NOTIFIED. *AK CONSUMER STATED THAT WHILE DRIVING THE STEERING AND FRONT END SHAKES. *YH
POWER TRAINAugust 22, 2002
I FIRST CALLED THE DEALERSHIP; THEY REPORTED THERE WERE NO RECALLS ON THIS TYPE OF DEFEAT. THEN I REPORTED THE INCIDENT TO MY INSURANCE COMPANY. I LATER FOUND THERE IS AN INVESTAGATION ON THIS HAPPENING TO JEEPS. I DID $8,000 DAMAGE TO MY JEEP AND ANOTHER CAR. NO SAFETY DEFECT LISTED. *AK
SEATSAugust 14, 2002
WHEN DRIVING BOTH FRONT POWER SEATS WOBBLE FROM SIDE TO SIDE. VEHICLE HAS BEEN TAKEN TO DEALER 4 TIMES. DEALER STATED IT WAS A CHARACTERISTIC OF THE VEHICLE, AND THERE WAS NOTHING HE COULD DO. CONSUMER HAS FILED FOR THE LEMON LAW.*AK
SERVICE BRAKES, HYDRAULICAugust 9, 2002
WHILE APPLYING BRAKES, THE STEERING WHEEL WOULD SHAKE, THE DEALER STATED THAT THE ROTORS WERE WARPED AND NEEDED TO BE REPLACED, DEALER WOULD NOT REPLACE THE ROTORS UNLESS THE CALIPERS WERE REPLACED AS WELL. *SLC
FUEL SYSTEM, GASOLINEAugust 8, 2002
DEBRIS IS ACCUMULATING IN INTAKE MANIFOLD, AND COULD RESULT IN A FIRE. DEALER NOTIFIED.*AK
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,EQUIPMENTAugust 8, 2002
WHEN DRIVING AND APPLYING BRAKES VEHICLE WILL SHAKE AND SHIMMY VERY HARD. CONSUMER BELIEVES THAT ROTORS ARE DEFECTIVE, THE DEALER FOUND THAT THE ROTORS WERE WARPED AND REPLACED THEM UNDER WARRANTY, THERE IS AN ODOR AND HUMMING SOUND COMING FROM THE A/C WHEN TURNING ON THE SYSTEM, THE DELER HAS BEEN UNABLE TO DUPLICATE THE PROBLEM, THE VEHICLE EXPERIENCED LOW IDLE WHILE IN GEAR, THE DEALER FOUND IT NECESSARY TO FLASH THE PCM, EXHAUST MANIFOLD WAS LOOSE CAUSING IT TO MAKE A RATTLING NOISE.*AK *NLM
SERVICE BRAKES, HYDRAULICAugust 5, 2002
WHEN BRAKES ARE APPLIED FRONT END OF VEHICLE WILL VIBRATE DUE TO WARPED BRAKE ROTORS. CONTACTED DEALER, DEALER RESURFACEDROTORS, BUT PROBLEM REOCCURRED. *AK
SERVICE BRAKES, HYDRAULICAugust 5, 2002
VEHICLE STARTED SHAKING WHEN BRAKES WERE APPLIED. DEALER SAID THAT ROTORS WERE WARPED AND HAD TO BE RESURFACED. THIS HAPPENED AT 18,000 AND IS NOW HAPPENING AGAIN AT 28,000 MILES. THERE IS DEFINITELY A DEFECT IN THE ROTORS AND JEEP SHOULD REPLACE THEM AT NO COST TO THE CONSUMER.*AK
SERVICE BRAKES, HYDRAULICAugust 5, 2002
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
SERVICE BRAKES, HYDRAULICAugust 2, 2002
JEEP WAS SUBJECT TO VIBRATION WHEN BRAKING DUE TO FRONT ROTORS WARPING. ROTORS WERE TURNED PRIOR TO THIS, BUT PROBLEM REOCCURRED AFTER 3000 TO 5000 MILES. DEALERSHIP STATED THIS WA SDUE TO DRIVER'S ERROR. PLEASE DESCRIBE DETAILS. *AK
ENGINE AND ENGINE COOLINGJuly 31, 2002
EXHAUST PIPE STICKS OUT TOO FAR IN THE REAR OF VEHICLE. WHEN RETRIEVING OBJECTS FROM REAR SEVERAL PEOPLE HAVE BEEN BURNED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
POWER TRAINJuly 31, 2002
JEEP PURCHASED 7/19/02. WHEN TRANSMISSION SHIFTS THE SECOND SHIFT, THE SHIFT IS VERY RUFF AND YOU HERE A CLUNK. THIS DOES NOT HAPPEN ON A CONSISTANT BASIS. JEEP WAS TAKEN INTO THE SHOP ON 7/26/02 A CODE "65" FOR TRANSMISSION AND ACCUSED ME OF DRIVING VEHICLE HARSHLY. WHILE DRIVING DURING THE WEEKEND JEEP CONT TO SHIFT THE SAME WAY. TOOK JEEP BACK IN ON 7/29/02 AND GOT JEEP BACK ON7/30/02 STATING THERE WAS NOTHING WRONG WITH IT. THAT EVENING I HAD THE TRANNY SHIFT HARSHLY 2 X. JEEP IS STILL UNDER WARRANTY AND SINCE I AM A WOMAN I THINK THEY DON'T BELIEVE ME. ANY HELP OR INFO WOULD BE GREATLY APPRECIATED. *AK
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEMJuly 30, 2002
THE VEHICLE WITH 10529 MILES LOST ALL POWER DURING HIGHWAY DRIVING AT ABOUT 55 MPH. THE ENGINE WARNING LIGHT CAME ON. AFTER ABOUT 15 MINUTES, I STARTED THE CAR AND DROVE ABOUT ONE HALF MILE BEFORE IT LOST ALL POWER AGAIN AND THE WARNING LIGHT CAME ON AGAIN. THE CAR WAS TOWED. AFTER CONSIDERABLE TIME IN THE DEALER'S SHOP DURING WHICH THE PROBLEMS WERE APPARENTLY DIFFICULT ENOUGH TO WARRANT CONSULTATION WITH THE MANUFACTURER, THE DRIVE OIL PUMP, THE MAIN COMPUTER (MODULE POWERTRA.), CAMSHAFT SENSOR, AND CRANKSHAFT SENSOR WERE REPLACED. AT 10747 MILES, THE ENGINE WARNING LIGHT CAME ON AGAIN. THE CAR WAS AGAIN TOWED TO THE GARAGE ALTHOUGH IT HAD BEEN RUNNING FOR ABOUT 3/4 MILE AFTER THE LIGHT CAME ON. THE DIAGNOSIS WAS THAT THE #4 CYLINDER WAS MISFIRING. THE SYNCHRONIZATION WAS RESET WITHOUT ANY PARTS REPLACEMENT.
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,VEHICLE SPEED CONTROL,EQUIPMENTJuly 25, 2002
CONSUMER STATES FRONT ROTORS CONTINUE TO WARP AFTER (2) REPLACEMENTS. WHEN EVER THE TRUCK HITS A BUMP WHILE TRAVELING 50 MPH OR ABOVE WILL SHAKE VIOLENTLY. OWNER IS CONCERNED ABOUT CONTROLLING THE TRUCK WHEN THIS HAPPENS. *JB ALSO THE UPPER AND LOWER BALL JOINT WAS LOOSE WHICH WAS CAUSING THE STEERING WHEEL TO SHAKE, THE TRANSFER CASE WAS LOOSE, THE GASKET AND THERMOSTAT WAS REPLACED DUE TO A COOLANT LEAK, CRUISE CONTROL WAS INOPERATIVE, THE AIR CONDITION AND HEATER ONLY BLOWS AT DEFROST VENTS, THE REAR LUGGAGE RAIL CAME OUT.*JB
SERVICE BRAKES, HYDRAULICJuly 24, 2002
THE BRAKES SEEM TO PULSATE WHEN APPLIED. THE STEERING SEEMS TO DRIFT OVER THE YELLOW LINE AT RANDOM TIMES WHEN THE BRAKES ARE APPLIED AND THE VEHICLES FRONT END NOSE DIVES AFTER BRAKING. THESE TIMES ARE UNPREDICTABLE AND SOMETIMES WEEKS IN BETWEEN.*AK
SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,EXTERIOR LIGHTING,VISIBILITYJuly 19, 2002
WHILE DRIVING, CONSUMER APPLIED BRAKES AND WITHOUT WARNING BRAKES MADE NOISE AND SKIPPED. *AK THE REAR AXLE SEALS WERE LEAKING. LEFT FRONT OUT SIDE MIRROR WAS LOOSE. THE RIGHT FRONT WINDOW RATTLES. THE REAR HATCH LIGHT WAS INOPERABLE. THE BRAKES PULSATED AND THE ROTORS WERE RESURFACED. SHOCK ABSORBER MAKES NOISE WHEN HITTING SLIGHT BUMPS. THE VEHICLE RATTLE IN FRONT AT 15-30 MPH. THE FRONT TIRES WERE WEARING OUT DUE TO MISALIGNMENT. THE VEHICLE WAS HARD TO START AFTER WARMED UP. *YH
POWER TRAINJuly 11, 2002
I BOUGHT THIS JEEP NEW. I WAS SHOCKED WHEN I FOUND OUT HOW ABRUPT THE TRANSMISSION CHANGED GEARS. I WAS EVEN MORE SHOCKED WHEN I TOOK THE JEEP IN FOR REPAIRS AND I WAS TOLD THIS WAS A NORMAL CHARATARISTIC FOR THIS TYPE OF VEHCILE. NONETHELESS, THE DEALER CHANGED THE "SPIDER GEARS" IN AN EFFORT TO CORRECT A PROBLEM THAT REALLY WASN'T THERE. HAVE YET TO FIGURE THAT ONE OUT. THIS JEEP IS DANGEROUS DUE TO THE ABRUPT , LURKING MOTION IT MAKES AT HIGHER SPEEDS. DEALERSHIP SAYS THERE IS NO PROBLEM AND DAIMLERCHRYSLER SAYS THE SAME THING. IT'S A NORMAL OPERATION OF THE TRANSMISSION. LIES, LIES, AND MORE LIES. I'M GOING TO COURT AND GET MY MONEY BACK. *AK
SEATSJuly 9, 2002
DRIVER SEAT FAILED, CONSUMER HAS BEEN WAINTING 6 MONTHS FOR THIS PART TO COME IN. *MJ
SERVICE BRAKES, HYDRAULICJuly 3, 2002
I WENT TO MIDAS(BRAKE SPECIALISTS) AND THEY TOLD ME THE FAILURE WAS DUE TO FAILURE ON THE ROTORS, THEY ALSO EXPLAINED THAT THE MAJORITY OF THESE CHEROKEES HAVE THE SAME PROBLEM EVEN IF THERE ARE NEW VEHICLES. AFTER THIS I WENT TO THE DEALERSHIP AND THEY INDICATE ME THAT THE PROBLEM EXISTS BUT IT WAS COVERED BY THE WARRANTY FOR THE FIRST 12,000 MILES. THIS CAR DOESN'T EVEN HAVE A YEAR. PLEASE HELP!!!*AK
POWER TRAINJuly 3, 2002
SUV PUT IN PARK IN DRIVE WAY, EXITED SUV AND WALKED AROUND BEHIND SUV TO TALK TO CHILD IN YARD, LEFT THE DRIVER SIDE DOOR OPENED. TURNED FROM TALKING TO CHILD TO RETURN TO VEHICLE AND NOTICED IT WAS MOVING QUITE FAST IN REVERSE. ATTEMPTED UNSUCESSFULLY TO ENTER CAR FROM PASSENGER SIDE. NOTICED SUV TURNING INTO SAFE DIRECTION FROM PEOPLE, PETS, AND PROPERTY AND TOWARD TREES. CLOSED DOOR ON PASSENGER SIDE. SUV DRIVER SIDE DOOR HIT TREE, BENDING THE DOOR COMPLETELY FORWARD INTO THE FRONT QUARTER PANEL AND RIPING INTERIOR OF DOOR OFF. LUCKILY NO ONE WAS INJURED, OR MORE PROPERTY DAMAGED.*AK
SERVICE BRAKES, HYDRAULICJuly 1, 2002
ROTORS ARE NOT WORKING CORRECTLY, AND BRAKES MAKE NOISE WHEN BEING APPLIED. ALSO, THERE IS EXTENDED STOPPING DISTANCE. *AK
SERVICE BRAKES, HYDRAULICJune 27, 2002
CONSUMER WAS INFORMED THAT THE ROTORS HAD SPOTS ON THEM AND NEEDED TO BE MACHINED. *YH *NM
SERVICE BRAKES, HYDRAULICJune 26, 2002
WHEN APPLYING BRAKES, VEHICLE VIBRATES/SHAKES SEVERELY. DEALER NOTIFIED AND INFORMED CONSUMER THAT FRONT BRAKE ROTORS WERE OUT OF ROUND DUE TO OVERHEATING. *AK *TT
SUSPENSIONJune 26, 2002
AT HIGH SPEEDS STEERING WHEELVIBRATES AND LOSES STEERING CONTROL. CAUSE UNKNOWN. DEALER NOTIFIED.*AK
SERVICE BRAKES, HYDRAULICJune 25, 2002
VEHICLE HAS 18K+ MILES. WHEN BRAKING AT SPEEDS OVER 45MPH, THE STEERING WHEEL SHAKES/VIBRATES. I HAVE NOT YET TAKEN THE VEHICLE TO THE DEALER, BUT JUDGING FROM ALL THE SIMILAR COMPLAINTS THAT HAVE BEEN LOGGED, IT SOUNDS LIKE THE ROTORS ARE WARPED. IT SOUNDS LIKE THIS HAS BEEN AN ONGOING PROBLEM FOR JEEP GRAND CHEROKEES. I THINK IT'S UNACCEPTABLE FOR THIS PROBLEM TO OCCUR AT SUCH LOW MILEAGES. WE'VE HAD A LOT OF OTHER CARS BEFORE AND HAVE NEVER HAD THIS PROBLEM WITH THEM.*AK
SERVICE BRAKES, HYDRAULICJune 21, 2002
MILLER JEEP IN LEBANON, NH SAYS THIS IS A COMMON PROBLEM WITH 2001/2002 JEEPS. TECHNICAL SERVICE HAS ISSUED A SERVICE NOTE THAT BRAKES ARE NOT LIMITED TO 12,000 WARRANTY PREVIOUSLY STATED. HOWEVER JEEP HAS REFUSED TO REPLACE THE PROBLEM BRAKE SYSTEM. IF THIS IS A COMMON PROBLEM, WHY CAN JEEP GET AWAY WITH SELLING DEFECTIVE SYSTEMS WITH NO REPLACEMENT POLICY?*AK
SERVICE BRAKES, HYDRAULICJune 17, 2002
VEHICLE FRONT END SHAKES WHEN BRAKES APPLIED. ROTORS ARE WARPED AND HAVE BEEN TURNED TWICE BY THE DEALER, ONCE AT 5791 MILES AND AGAIN AT 14207 MILES AND NOW JEEP WANTS TO TURN THEM AGAIN AT 21500 MILES. I HAVE BEEN FORCED TO DEAL WITH THE MANUFACTURE MYSELF BECAUSE MY DEALER HAS BEEN TOLD BY JEEP THAT THEY WILL NOT REPLACE THE ROTORS, THEY WILL ONLY TURN THEM AT MY COST BECAUSE THIS IS A MAINTENANCE ITEM AND NOT IN WARRANTY EVENTHOUGH THE VEHICLE WAS PURCHASED THIS WAY WHEN IT WAS NEW. ALSO THIS HAS BEEN A MONTH LONG PROCESS BECAUSE I CANNOT GET ANY ANSWERS FROM ANYONE BECAUSE THEY KEEP SAYING THEY ARE SENDING THIS TO THEIR DISTRICT MANAGER WHO WILL RETURN MY CALL BUT I HAVE NOT RECIEVED ANY CALLS SO FAR.*AK
SERVICE BRAKES, HYDRAULICJune 13, 2002
I BELIEVE THE ROTORS TO PRE-MATURELY WARP ON THE JEEP CHEROKEE. I BROUGHT THEM IN FOR A "COURTESY" SERVICING, BUT THEY SOON WARPED 4,000 MILES LATER. PROBLEM IS VIBRATION AT HIGHWAY SPEEDS WHEN APPLYING BRAKE. *AK
SERVICE BRAKES, HYDRAULICJune 12, 2002
FRONT BRAKE ROTORS ARE WARPING AND CAUSING FRONT END TO SHAKE WHEN BRAKES ARE APPLIED. HAD ROTORS TURNED TWICE.*AK
ELECTRICAL SYSTEMJune 11, 2002
CONSUMER STATES THE VEHICLE HAS EXPERIENCED PERIODIC ELECTRICAL PROBLEMS, ABOUT 3 WEEKS AFTER PICKING UP THE VEHICLE, THE RADIO STOPPED WORKING AND THE AIR CONDITIONER WENT FROM COLD AIR TO AMBIENT AIR TEMPERATURE, ABOUT 15 MINUTES AFTER HITTING SEVERAL BUMPS BOTH WERE WORKING AGAIN, THIS IS SINCE HAPPENED 3 TIMES, ON THE LAST OCCASION, CONSUMER HAD PULLED INTO THE DRIVEWAY WITH HIS FOOT ON THE BRAKE WHEN ALL OF A SUDDEN THE VEHICLE LUNGED FOWARD WITHOUT THE ACCELERATOR BEING PUSHED AND STRUCK THE GARAGE DOOR, CONSUMER BELIEVES THERE IS A SERIOUS PROBLEM WITHIN THE ELECTRICAL SYSTEM.*JB
ENGINE AND ENGINE COOLINGJune 11, 2002
CONSUMER STATES WHEN DRIVING 65-70 MPH, THERE IS AN ENGINE SURGE WHICH WILL DECREASE IF THE SPEED IS REDUCED.*JB
SERVICE BRAKES, HYDRAULICJune 7, 2002
WHEN I WENT TO START THE VEHICLE I STEPPED ON THE BRAKE PEDAL THE PEDAL WENT CLEAR TO THE FLOOR. I STARTED THE CAR AND STEPPED ON THE BRAKE AGAIN TO SHIFT THE BRAKE PEDAL AGAIN WENT TO THE FLOOR. I PUMPED THE BRAKES AND THE PRESSURE CAME UP. I TOOK THE CAR TO THE DEALER, AND THEY SAID THEY COULD NOT FIND ANY CODES TO INDICATE WHAT HAPPENED. THE BRAKES DO PULSE SOMETIMES WHEN YOU STEP ON THEM. THANK YOU. *AK
ELECTRICAL SYSTEM,VISIBILITY,INTERIOR LIGHTINGJune 5, 2002
WHILE DRIVING AT NIGHT OR DAY,DASHBOARD LIGHTS GO OUT/ LOSES POWER IN VEHICLE/ UNABLE TO WIND WINDOW DOWN/ OPEN DOORS, AND HEADLIGHTS GO OUT. DEALER CONTACTED, CANNOT FIX PROBLEM. *AK
STEERINGJune 5, 2002
AS A RESULT OF A KINK IN PRESSURE LINE HOSE OF POWER STEERING, VEHICLE WAS VERY DIFFICULT TO STEER IN THE MIDDLE OF A TURN DRIVING ON THE HIGHWAY. LATER, IN DRIVEWAY, WAS NOT ABLE TO STEER VEHICLE AT ALL.*AK
SERVICE BRAKES, HYDRAULICJune 4, 2002
VIBRATION WHEN BRAKING, MORE AT 50 MPH AND HIGHER AND AT LOW SPEED. ROTORS WERE GROUNDED IN JUNE OF 2001, THEN, REPLACED 10 DAYS LATER. THEN, GROUNDED AGAIN IN NOVEMBER 2001. AT THIS TIME THERE IS VIBRATION AGAIN.*AK
STEERING,SERVICE BRAKES, HYDRAULICJune 4, 2002
VEHICLE WAS AT DEALER FOR BRAKE SERVICE. MECHANIC DETERMINED THAT TIE ROD SLEEVE WAS DISCONNECTING AND HAD TO BE REPLACED.*AK
SUSPENSION,SERVICE BRAKES, HYDRAULICJune 3, 2002
WHILE DRIVING 40 MPH AND WITHOUT WARNING VEHICLE WILL VIBRATE VIOLENTLY. DEALER HAS BEEN NOTIFIED, AND HAS ALSO REPAIRED VEHICLE 3 DIFFERENT TIMES. HOWEVER, VEHICLE IS OUT OF WARRANTY.*AKDEALER WANTED CONSUMER TO HAVE AFTER MARKET PARTS PUT ON AT CONSUMERS EXPENSE. EVERY TIME VEHICLE HAS BEEN IN FOR REPAIR, THE MECHANIC CLAIMS THEY FOUND THE PROBLEM BUT THE VEHICLE STILL VIBRATES. *JG
SERVICE BRAKES, HYDRAULICMay 30, 2002
CONSUMER STATES THAT WHEN APPLYING THE BRAKES THE VEHICLE WILL START TO SHAKE, THE STOPPING DISTANCE HAS INCREASED ALSO. CONTACTED DEALER.*JB
SERVICE BRAKES, HYDRAULICMay 29, 2002
WHEN APPLYING BRAKES AT 30-40 MPH VEHICLE PULSATED, AT HIGHER SPEEDS VEHICLE BEGAN TO SHAKE. DEALER DETERMINED THAT FRONT ROTORS AND CALIPERS NEEDED TO BE REPLACED.*AK
TIRESMay 24, 2002
MICHELIN LTX A/S M+C P235/65R17 103S THE TWO SIDEWALL PUNTURES THAT HAPPENED AT A LOW SPEED, BUT RESULTED IN A CATASTROHIC FAILURE
VISIBILITYMay 22, 2002
CONTACTED CHRYSLER DAMILER SEVERAL TIMES, HOOD PAINT IS CHIPPED UNDER THE UNDERCOAT ON SECTION OF 2001 CAR AND CHIPPING OFF. THE SERVICE CENTER TOLD ME IT WAS DUE TO WINDSHIELD WIPER FLUID AND THAT I HAVE TO WASH MY VEHICLE EVERY DAY. ASKED FOR THIS IN WRITING THEY WOULD NOT GIVE IT TO ME AND I CONTACTED DISTRICT MANAGER SEVERAL TIMES HE WOULD NOT RESPOND BACK. THIS IS A TRUCK AND IT IS MERCHANDISED AS SO IN THEIR PAMPHLETS. IT SAYS THIS TRUCK CAN GO IN MOUNTAINS BEACHES ECT. WHY DO I HAVE TO WASH THIS VEHICLE EVERYDAY IN ORDER TO STOP CHIPPING OF PAINT. COULD THERE COULD BE DEFECT. THANK YOU FOR YOUR ASSISTANCE*AK
SERVICE BRAKES, HYDRAULICMay 21, 2002
FRONT BRAKE ROTORS ARE WEARING OUT EXCESSIVELY. DEALER WANTS TO TURN THEM INSTEAD OF REPLACING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
POWER TRAINMay 20, 2002
WHILE DRIVING 45 MPH VEHICLE SHIFTED FROM DRIVE TO NEUTRAL, VEHICLE STILL AT DEALER AT THIS TIME.*AKI
ENGINE AND ENGINE COOLING,POWER TRAINMay 13, 2002
WHILE TRAVELING ON HIGHWAY VEHICLE STALLS WITHOUT PRIOR WARNING, AND WILL NOT RESTART. DEALERSHIP IS AWARE OF PROBLEM.*AK TRANSMISSION WAS HARD TO SHIFT. *YH
SERVICE BRAKES, HYDRAULICMay 7, 2002
WHILE DRIVING FELT VIBRATION. WHEN APPLYING BRAKES THEY FELT A PULSATION COMING FROM BRAKE PADS. TOOK VEHICLE TO DEALERSHIP, WHO HAD ROTORS TURNED.*AK
POWER TRAINMay 3, 2002
VEHICLE IN PARK ON A SLIGHT INCLINE AND IT JUMPED FROM PARK TO REVERSE, INJURING THE OWNER. THE DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK
SERVICE BRAKES, HYDRAULICMay 3, 2002
ROTORS WERE COMPLETELY WORN OUT. TOOK VEHICLE TO THE DEALER, AND DEALER STATED THAT IT WAS A DESIGN PROBLEM. ROTORS WARPED, AND THE VEHICLE SHIMMIED, AND SHAKEED VERY BADLY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
SERVICE BRAKES, HYDRAULIC,POWER TRAINMay 2, 2002
THE VEHICLE IS "HOPPING" UP TO STOP SIGNS/STOP LIGHTS. THE STEERING WHEEL SHUDDERS WHEN APPLYING BRAKES AT 50-60 MPH. THE DIFFERENTIAL WAS FAULTY FROM DAY "ONE", AND HAS BEEN DISASSEMBLED AND REASSEMBLED/ PARTS REPLACED UP TO FOUR TIMES. IT WILL BE FINE FOR AWHILE THEN THE WHINNYING/WHISTLING/GROANING PROGRESSIVELY GETS WORSE UNTIL I FEAR FOR MY SAFETY AND TAKE IT BACK TO THE DEALER FOR REPAIR AGAIN. I BELIEVE THIS REPAIR IS FAULTY FROM THE FACTORY. *TS *JB ****DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS****761448
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES, AIRMay 1, 2002
THE ROTORS BECAME WARPED CAUSING VEHICLE TO WOBBLE AND STEERING WHEEL TO SHAKE WHERE CONSUMER CAN NOT HOLD STEERING WHEEL. DEALER CONTACTED.*JB
SERVICE BRAKES, HYDRAULICMay 1, 2002
JUST BEFORE 10,000 MILES, THE BRAKES STARTED TO SHUDDER WITH EVERY BRAKING MOTION. IT STEADILY GOT WORSE. I CHECKED A FEW WEBSITES, CALLED CHRYSLER AND DISCOVERED THE PROBLEM WAS NO DOUBT THE ROTORS ON THE ANTI-LOCK BRAKING SYSTEM. THE CHRYSLER PHONE REP ALL BUT ADMITTED THAT THEY HAD HEARD OF THIS IN OTHER YEARS OF GRAND CHEROKEES AND THE WEBSITES CONFIRMED THAT. I TOOK IT IN ON FEBRUARY 15, 2002, TO THE DEALER. THEY CONFIRMED THAT THE ROTORS WERE BAD AND REPLACED THEM. THEY DID NOT CHARGE ME BECAUSE I HAD JUST HIT 10,000 MILES, BUT INDICATED THAT THE WARRANTY WOULD NOT COVER FUTURE SUCH FAILURES. FROM MY WEBSITE READING, I LEARNED THAT A RECURRENCE WAS HIGHLY LIKELY. WITHIN THE LAST TEN DAYS, I HAVE NOTICED THE SHUDDERING OF THE BRAKES COMING BACK -- AS BEFORE, I EXPECT IT WILL GET WORSE AND I WILL NEED ANOTHER ROTORS REPLACEMENT. I AM NOW AT 12,488 MILES SO THESE ROTORS ARE FAILING FAST. IT SEEMS A SAFETY ISSUE BECAUSE I AM NOT SURE IF THE BRAKES WILL HOLD PARTICULARLY AT HIGHER SPEEDS, IT'S VERY DISCONCERTING TO HAVE THE VEHICLE SHAKE AS YOU BRAKE. I HAVE DRIVEN FOR THIRTY YEARS, HAD SEVERAL NEW CARS AND NEVER HAD A PROBLEM LIKE THIS BEFORE EVER. I DO NOT RIDE MY BRAKES, HAVE A PERFECT DRIVING RECORD, AND KNOW FROM THE WEBSITES THAT THIS IS A REAL PROBLEM WITH GRAND CHEROKEES OF MORE RECENT VINTAGE. I ANTICIPATE THE DEALER WILL TELL ME I HAVE TO PAY NEXT TIME, AND I FEEL THIS WOULD BE WRONG. NOT ONLY SHOULD THE WARRANTY COVER IT, BUT CHRYSLER SHOULD FESS UP THAT THERE IS A BRAKE ROTOR DEFECT AND FIX IT. I DO NOT RELISH THE THOUGHT OF HAVING THIS HAPPEN OVER AND OVER AGAIN, AND IT DEFINITELY IS A HUGE NEGATIVE WHILE DRIVING - THE BRAKES SEEM LIKE THEY COULD FAIL. MY LONG PHONE CONVERSATION WITH THE CHRYSLER REP IN FEBRUARY LED ME TO BELIEVE THAT CHRSYLER WOULD ACT ON THIS. SO FAR, NO NEWS. I WOULD LIKE TO HAVE THE PROBLEM FIXED ONCE AND FOR ALL. THANK YOU.*JB
SERVICE BRAKES, HYDRAULICApril 30, 2002
WHEN COMING TO A STOP VEHICLE WOULD WOBBLE. HEARD A SQUEALING NOISE IN BRAKES. TOOK VEHICLE TO DEALER, AND DEALER INDICATED ROTORS WERE WARPED. *AK CONSUMER STATES THE BRAKES WOULD GRAB AND THE FRONT END WAS SHAKING BADLY, THERE IS A STEERING SCUFF WHEN THE STEERING COLUMN IS TURNED AND THERE IS A SEPARATION ON THE FLOOR BOARD BETWEEN THE FLOOR AND THE WALL ON THE FLOOR, AT TIMES CONSUMER CAN SEE TO THE GROUND, THE DEALER STATED THAT THE GAP IS NORMAL.*JB
SERVICE BRAKES, HYDRAULICApril 30, 2002
ROTOR PULSATION WHEN BRAKING. THIS IS THE SECOND TIME HAVING THE SAME PROBLEM. *AK
SERVICE BRAKES, HYDRAULICApril 23, 2002
VEHICLE AND STEERING WHEEL SHAKE VIOLENTLY BETWEEN 50-60MPH. ROTORS WARPING WAS A PREEXISTING PROBLEM THAT STARTED AT 9,000 MILES. DEALER CUT ROTORS STATING, THAT CHRYSLER ONLY DOES REPAIRS NOT REPLACMENTS PER CHRYSLER. PLEASE ADD MORE INFORMATION.*AK
SERVICE BRAKES, HYDRAULICApril 22, 2002
WHEN APPLYING BRAKES VEHICLE WILL SHAKE UNTIL IT COMES TO A COMPLETE STOP. WHICH IS CAUSED BY A DEFECT IN THE FRONT ROTOR AND BRAKES. *AK
SERVICE BRAKES, HYDRAULICApril 22, 2002
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
SERVICE BRAKES, HYDRAULICApril 20, 2002
THE ROTORS AND BRAKE PADS HAVE BEEN REPLACED TWICE. *AK
SERVICE BRAKES, HYDRAULICApril 19, 2002
THE VEHICLE IS LESS THAN A YEAR OLD WITH 19,000 MILES AND MY FRONT ROTORS ARE WARPED. I'M EXPERIENCING SEVERE PULSATING IN THE STEERING WHEEL UPON BRAKING AT ANY SPEED. DEALER TELLS ME THE WARRENTY IS ONLY GOOD FOR 1YR OR 12,000 MILES. THEY SUGGEST I HAVE THEM CUT AT MY COST. ALL OF THE MILES ARE HIGHWAY MILES AND THE BRAKE SYSTEM HAS NOT BEEN ABUSED IN ANY WAY.*AK
SERVICE BRAKES, HYDRAULIC,AIR BAGSApril 18, 2002
CONSUMER STATES VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AT 40-45 MPH. UPON IMPACT THE AIR BAGS DID NOT DEPLOY CAUSING MINOR INJURIES TO DRIVER. THE MANUFACTURER HAS BEEN CONTACTED. NLM CONUSMER STATES THAT THE ABS BRAKES ALSO FAILED. *TT
SERVICE BRAKES, HYDRAULICApril 18, 2002
CONSUMER STATES WHILE DRIVING AT 60 MPH CONSUMER PRESS ON BRAKE AND STEERING WHEEL STARTED TO SHAKE VIOLENTLY LEFT AND RIGHT. CONSUMER DROVE TO DEALER AND THEY STATED THAT THE PROBLEM WAS CAUSED BY WARPED ROTORS. NLM
SERVICE BRAKES, HYDRAULICApril 18, 2002
DEALER SAID ROTORS WOULD WARP AT 24000 MILES AND WOULD NOT BE COVER UNDER WARRANTY. *TS *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***760849
SEAT BELTSApril 16, 2002
RIGHT REAR PASSENGER SHOULDER BELT DETACHED FROM FRAME OF VEHICLE, NEAR REAR WINDOW. VEHICLE HAS NOT BEEN EXAMINED BY DEALER YET.*AK
SERVICE BRAKES, HYDRAULICApril 16, 2002
WHEN BRAKING AT ANY SPEED, THE STEERING WHEEL VIBRATES, FRONT ROTORS WERE REPLACED BY CONSUMER. *AK AT APPROXIMATELY 20,000 MILES THE ROTORS BECAME WARPED, THE FRONT END WOULD VIBRATE VIOLENTLY CAUSING UNSAFE CONDITIONS, CONSUMER REPLACED 1 ROTOR, CONSUMER FEELS THE ORIGINAL ROTORS ARE MADE OF VERY POOR METAL THAT WEARS QUICKLY AND DOES NOT CONDUCT HEAT WELL. *TT
STEERINGApril 16, 2002
WHILE TRAVELING ON HIGHWAY VEHICLE OVERSTEERED TO THE RIGHT, WITHOUT PRIOR WARNING, VEHICLE LOST CONTROL AND OVERTURNED, DEALERSHIP WAS AWARE OF PROBLEM.*AK VEHICLE WAS ANALYZED AND WAS FOUND THE CAUSE OF THE ACCIDENT WAS DUE TO AN IMPROPERLY TIGHTENED ADJUSTING COLLAR ON THE DRAG LINK, THIS CAUSED THE EXTRA EFFORT HAVING TO BE APPLIED BY THE OPERATOR TO TURN THE WHEEL TO THE LEFT TO CORRECT THE EXCESSIVE RIGHTWARD MOVEMENT OF THE VEHICLE, WHEN THE ADJUSTING COLLAR FINALLY MOVED, IT CREATED THE ABRUPT MANEUVER THAT RESULTED IN THE OVERTURNING OF THE VEHICLE. *SLC
STEERING,POWER TRAINApril 12, 2002
CONSUMER WAS BACKING OUT OF THE DRIVEWAY AND DISCOVERED THE STEERING COLUMN HAD DISCONNECTED FROM THE WHEEL.*AK. CONSUMER WAS INFORMED BY ANOTHER DEALER THAT THE STEERING SECTOR SHAFT WAS NOT INSTALLED CORRECTLY, THE BOLT WAS NOT TIGHT, WHICH CAUSED THE LOSS OF STEERING, ALSO THE 4 WHEEL DRIVE LEVEL WAS VIBRATING AND NOISY.*JB
STRUCTUREApril 11, 2002
VEHICLE IS BLOWN OUT OF ITS LANE WHEN IT IS MODERATELY WINDY. DEALER NOTIFED. *AK *YD
SERVICE BRAKES, HYDRAULICApril 11, 2002
WHEN APPLYING BRAKES VEHICLE SHAKES, DEALER DETERMINED THAT FRONT ROTORS NEEDED TO BE REPLACED.*AK
SUSPENSIONApril 11, 2002
FRONT OF VEHICLE SHIMMIES AND STEERING WHEEL SHAKES AT ANY TIME.*AK
AIR BAGSApril 11, 2002
REAR-END COLLISION WHILE STOPPED /PUSHED INTO ANOTHER VEH./AIRBAGS DID NOT DEPLOY/RESULTLING IN 2 INJURIES W/ HEAD TRAUMA/ VEHICLE A TOTAL LOSS. *AK
SUSPENSION,SERVICE BRAKES, HYDRAULIC,EQUIPMENTApril 10, 2002
VEHICLE HAS BEEN IN TO DEALER THREE TIMES ALREADY FOR ROTORS, AND PROBLEM STILL OCCURS, VEHICLE SHAKES WHEN BRAKES ARE APPLIED. CONTACTED DEALER. *AK CONSUMER STATES NOISE FROM RIGHT FRONT OF CONSOLE. THE AIR CONDITIONER DOES NOT COOL ENOUGH DUE TO LEAKAGE. *YH
SERVICE BRAKES, HYDRAULICApril 10, 2002
VEHICLE WILL START TO SHAKE WHEN APPLYING THE BRAKES. STEERING WHEEL WILL ALSO STARTS TO VIBRATE.*AK *TT
SERVICE BRAKES, HYDRAULICApril 10, 2002
WHEN APPLYING BRAKES PEDAL WOULD PULSATE AND STEERING WHEEL VIBRATE, AND BECOME AGITATED. ROTORS HAS WORN OUT.*AK
STEERINGApril 8, 2002
MUST BE A DEFECT WITH ALL CHEROKEES'S(GRAND LAREADO) 2001 AND UP .. ALL HAVE STEERING PROBLEMS THIS IS MY 3RD ATTEMPT TO TRY TO GET CORRECTED .*AK
SERVICE BRAKES, HYDRAULICApril 8, 2002
MY COMPLAINT HAS BEEN FILED WITH DAIMLER-CHRYSLER, THEIR FILE REFERENCE IS 9879536.THE BRAKE ROTORS WERE REPLACED AT ABOUT 14,000 MILES DUE TO WARPAGE. THE SAME CONDITION HAS RECURRED NOW AT 30,120 MILES (I.E., THE NEW ROTORS HAVE ABOUT 16,000 MILES ON THEM. THE DEALER SAYS THAT JEEP USES A POOR QUALITY PRODUCT FROM THEIR SUPPLIER. WHILE THE WARRANTY IS 12,000 MILES, THE ROTORS MEET THAT MINIMUM. HOWEVER, OTHER MANUFACTURERS APPLY A 36,000 MILE WARRANTY ON THEIR BRAKE SYSTEMS WITH THEIR ROTORS NOT WARPING AT ALL, EVEN BEYOND THEIR WARRANTY PERIOD. FOR EXAMPLE, MY BROTHERS FORD F150 HAS OVER 70,000 ON THE ORIGINAL BRAKES & PADS, WITH ABOUT 1/4 " PAD REMAINING...AND NO WARPAGE, NOR "SKEWING" ON THE ROTORS. IT IS MY FEELING THAT JEEP HAS A POTENTIALLY DANGEROUS BRAKE SYSTEM ON THE ROAD. FURTHERMORE, SINCE THE OTHER 19 NHTSA REPORTS THAT I'VE READ HAVE NO ACCIDENTS OR PROPERTY LOSSES, THERE HAS BEEN NO AFFIRMATIVE ACTION TAKEN ON JEEP. NEVERTHELESS, IF JEEP WANTS TO CUT COSTS, DON'T DO IT WITH A CRITICAL SAFETY SYSTEM LIKE THE BRAKES. THEIR ROTORS JUST BARELY LAST THROUGH THE WARRANTY PERIOD. BUT JUST WAIT UNTIL THERE IS A DEATH DUE TO THE FAILED BRAKES. I'M MOST DISAPPOINTED IN DAIMLER AND CHRYSLER.*AK
POWER TRAINApril 6, 2002
I LEFT MY JOB SITE, EXITING AT A GATED DRIVEWAY. I PLACED THE CAR IN PARK, OR SO I THOUGHT, AND OPERATED THE PARKING BRAKE. I THEN EXITED THE VEHICLE WITH THE MOTOR STILL RUNNING, IN ORDER TO CLOSE THE GATE BEHIND THE VEHICLE. AS I TURNED BACK TO THE VEHICLE, AFTER LOCKING THE GATE, I IMMEDIATELY NOTICED THAT THE "REVERSE BACK-UP LIGHTS" WERE ON. THAT WAS A POSITIVE INDICATION THAT THE VEHICLE'S TRANSMISSION WAS IN "REVERSE" NOT "PARK." LUCKILY, THE VEHICLE DID NOT MOVE TOWARDS ME. I THEN RE-ENTERED THE VEHICLE VIA THE DRIVER SIDE DOOR, AND OBSERVED THAT THE GEAR SHIFT LEVER WAS ACTUALLY IN "REVERSE" CONFIRMING WHAT WAS INDICATED BY THE BACK UP LIGHTS BEING ON. PUZZLED THAT THIS HAPPENED, I ATTEMPTED ON SEVERAL TRIES OF SHIFTING THE GEAR SHIFT LEVER TO ASCERTAIN IF I COULD RECREATE THE SAME CONDITION (I.E., OF SHIFTING INTO "PARK" BY "FEEL" AND ACTUALLY STOPPING IN "REVERSE" ONE POSITION SHORT OF THE "PARK" POSITION). I WAS ABLE TO DO SO, THAT IS, INCORRECTLY STOPPING AT "REVERSE." SINCE I DRIVE THIS CAR AT NIGHT MOST WEEKNIGHTS, I WOULD NORMALLY SHIFT THE CAR INTO "PARK" BY FEEL. PLEASE NOTE THAT I SPENT NEARLY SIX YEARS SERVICING JEEPS, TRUCKS AND OTHER WHEELED VEHICLES FOR THE NATIONAL GUARD AS A RESERVIST, AND AS SUCH FEEL FULLY QUALIFIED TO OFFER THE FOLLOWING DESCRIPTION OF THE PROBLEM. SUFFICE IT TO ALSO POINT OUT THAT THE PARKING BRAKE WILL NOT HOLD THE VEHICLE FROM MOVING WHILE FULLY OPERATIONAL IF THE ACCELERATOR IS PRESSED WHILE THE VEHICLE IS IN "REVERSE." THE "DEFECT" OR SHORTCOMING IN THIS CASE, APPEARS TO BE THE RESULT OF A FAULTY SAFETY BUTTON THAT IS AN INTEGRAL PART OF THE GEAR SHIFT LEVER MECHANISM. I NOTICED A DISTINCT PATTERN OF THE SHIFT LEVER STOPPING AT "REVERSE" AS IF IN "PARK" IF THE BUTTON IS NOT COMPLETELY PRESSED WHILE SHIFTING THE LEVER FORWARD TOWARDS "PARK." THE BUTTON MECHANISM HAS A RANGE OF MOTION THAT ALLOWS AN INCOMPLETE PROTECTIVE ACTION, STOPPING THE LEVER AT "REVERSE" ONE NOTCH SHORT OF "PARK."*AK
SERVICE BRAKES, HYDRAULICApril 6, 2002
STEERING WHEEL SHOOK WHEN BRAKING AT 50MPH+ DUE TO WARPED ROTORS. CAR HAS LESS THAN 10,000 MILES. DEALER RESURFACED FRONT ROTORS - NO COST (THIS TIME)
SEAT BELTSApril 3, 2002
WHILE DRIVING AT 50MPH ON HIGHWAY AND AFTER A FRONT COLLISION WITH ANOTHER VEHICLE CONSUMER WAS THROWN OUT OF VEHICLE 60 FEET WHILE WEARING SEAT BELT.*AK
ELECTRICAL SYSTEMMarch 27, 2002
WHILE TURNING A CORNER THE STEERING WHEEL LOCKS UP AND THE ENGINE STALLS, JEEP REPLACED DISTRIBUTER. NLM
SERVICE BRAKES, HYDRAULICMarch 27, 2002
STEERING WHEEL SHAKES EXCESSIVELY CAUSING LOSS OF CONTROL WHEN BRAKES ARE APPLIED WHEN GOING DOWN EVEN A SLIGHT GRADE. PRIVATE MECHANIC SAYS ROTORS NEED TO BE REPLACED, ALTHOUGH PADS ARE BARELY 1/4 GONE. NLM
STEERINGMarch 26, 2002
WHILE DRIVING THE STEERING WHEEL MAKES A GRINDING NOISE. DEALER HAS BEEN NOTIFIED OF THE PROBLEM. NLM
ENGINE AND ENGINE COOLINGMarch 26, 2002
WHILE DRIVING OR STOPPING THE VEHICLE STALLS WITHOUT WARNING, THE DEALER HAS BEEN CONTACTED. NLM
SERVICE BRAKES, HYDRAULICMarch 25, 2002
WHEN BRAKING THERE WAS VERY BAD VIBRATION. TOOK VEHICLE TO MECHANIC, AND THEY STATED THE ROTORS WERE WARPED.*AK.*YH
ENGINE AND ENGINE COOLING,POWER TRAINMarch 20, 2002
AT 60 MPH OR HIGHER THERE IS A WHINNING NOISE FROM ENGINE AREA. VEHICLE BROUGHT TO DEALER 4 TIMES. DEALER RECOMMENDED TO CHECK ENGINE. *AK *TT
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,VEHICLE SPEED CONTROLMarch 18, 2002
THIS JEEP HAS HAD PROBLEMS SINCE I FIRST BOUGHT IT. I QUESTIONED THE DEALER ABOUT THESE PROBLEMS AS THEY AROSE. I WAS MADE TO FEEL THAT "ALL THESE THINGS" ARE PERFECTLY NATURAL. THIS JEEP CANNOT EVEN BACK UP MY DRIVEWAY WITHOUT SQUEALING, TIRES AND SMOKING THE TIRES, NO MATTER HOW SLOWLY I TRY TO GO UP IT. I DO NOT FEEL SAFE IN THIS VEHICLE AND WOULD LIKE JEEP CHRYSLER TO TAKE THIS VEHICLE BACK. I CANNOT PUT INTO 2000 CHARACTERS ALL THE PROBLEMS I HAVE HAD WITH THIS VEHICLE. I HAVE AN 11 YEAR OLD CHILD AND THOUGHT I WAS BUYING RELIABLE TRANSPORTATION. I AM VERY DISAPPOINTED IN THE RELIABLILITY AND THE HANDLING OF THIS VEHICLE. I AM AFRAID TO TAKE IT ON A TRIP FOR FEAR IT WILL QUIT ON ME AGAIN AND STRAND ME IN AN UNSAFE PLACE. I HAVE NEVER OWNED A NEW VEHICLE LIKE THIS BEFORE THAT PUT THE FEAR OF THE DEVIL IN ME LIKE THIS JEEP DOES. WE LIVE IN THE NORTHEAST AND SHOULD NEVER HAVE TO BE STRANDED OR PUT ON HOLD WITH CHRYSLER EMERGENCY ROADSIDE ASSISTANCE FOR 29 MINUTES. IT TOOK ME 3 1/2 HOURS TO WARM UP. I HAD SEVERE FROSTBITE DUE TO THE MECHANICAL FAILURE I HAD TO ENDURE. *AK
AIR BAGSMarch 14, 2002
FRONT COLLISION AT 20-25 MPH, AND NEITHER AIRBAG DEPLOYED. CONSUMER SUFFERED WHIPLASH, DAMAGE TO VEHICLE WAS $ 8000.00. *AK
SERVICE BRAKES, HYDRAULICMarch 14, 2002
FRONT BRAKE ROTORS REQUIRED MACHINING AFTER 18,000 MILES. ROTORS HAD WARPED. DEALER WILL NOT COVER REPLACEMENT OR REPAIR. ROTOR ARE CONSIDERED TO BE PART OF BRAKE SYSTEM WHICH ONLY HAS A 12,000 MILE, 12 MONTH WARRANTY.*AK
SERVICE BRAKES, HYDRAULICMarch 12, 2002
WHEN APPLYING BRAKE AT ANY SPEED STEERING WHEEL SHAKES. DEALER DETERMINED THE FRONT ROTORS ARE WARPED. *AK
AIR BAGSMarch 12, 2002
AIR BAG DEPLOYED; GASES CHOKED CONSUMER AND CAUSED HIM TO PASS OUT. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
SEAT BELTSMarch 12, 2002
I AM CONCERNED THAT THE GEN-3 SEAT BELTS IN MY VEHICLE ARE NOT SAFE, DUE TO THE FACT THAT THE RELEASE BUTTON ON THE BELT, SITS HIGH IN THE HOUSING OF THE DEVICE, AND THE RELEASE COULD BE STRUCK DURING AN ACCIDENT, AND THE BUCKLE WILL RELEASE THE BELT. I WOULD LIKE TO KNOW WHAT RIGHTS DO I HAVE TO REQUEST THE MANUFACTURER TO REPLACE THESE SEAT BELTS. *AK
SEAT BELTSMarch 8, 2002
I WAS ABLE TO DUPLICATE THE FAILURE DESCRIBED ON PRIME TIME. G3 SEATBELTS NEED RECALLED. *AK
STEERING,POWER TRAINMarch 8, 2002
DURING SLOW SPEED TURNS IN REVERSE OR FORWARD, STRANGE GRINDING AND HONKING NOISES COME FROM FRONT OF VEHICLE IN AXLE AND STEERING AREA. CAN ALSO FEEL THE GRINDING SENSATION. HAVE CONTACTED DEALER SERVICE DEPARTMENT SEVERAL TIMES AND AM TOLD THERE IS A PENDING RECALL FOR THIS PROBLEM, BUT THAT THEY HAVEN'T RECEIVED IT NOR HAVE THEY RECEIVED THE REPLACEMENT PARTS NECESSARY TO FIX THE PROBLEM. APPEARS TO BE VERY SIMILAR TO NHTSA TSB SERVICE BULLETIN NUMBERS 0300101A & 1900401 (NHTSA ITEM NUMBERS SB625612 & SB621896). WERE ASSURED BY SERVICE MANAGER THAT PROBLEM WILL NOT HARM VEHICLE IN LONG-RUN, AND THAT WE CAN DRIVE IT NORMALLY UNTIL RECALL ITEMS ARE RECEIVED AT SERVICE DEPARTMENT. WE'RE CONCERNED HOWEVER ABOUT SAFETY FACTORS AND POSSIBLE LONG-TERM DAMAGE, ESPECIALLY AS WE'VE BEEN GIVEN NO ETA ON WHEN WE CAN HAVE THE VEHICLE FIXED.*AK
SERVICE BRAKES, HYDRAULICMarch 4, 2002
WHILE TRAVELING 50-55 MPH, VEHICLE VIBRATED WHEN APPLYING BRAKES. CONSUMER NOTICED A BURNING SMELL COMING FROM REAR TIRES. *AK THE REAR ROTORS WERE RESURFACED TWICE, THE FRONT ROTORS AND BRAKE PADS WERE REPLACED, THERE ARE STILL OCCURENCES OF STEERING WHEEL VIBRATIONS. *JG
POWER TRAINMarch 4, 2002
CONSUMER STATED THAT VEHICLE WAS PARKED AND IDLING. TRANSMISSION JUMPED OUT OF PARK INTO REVERSE. THEN VEHICLE JACK KNIFED A TRAILER, WHICH WAS HOOKED UP TO JEEP. *AK *YD
FUEL SYSTEM, GASOLINEMarch 4, 2002
WHILE TRAVELING ON HIGHWAY AND WITHOUT PRIOR WARNING, THE DISTRIBUTOR STOPPED TURNING, LEAVING VEHICLE WITHOUT POWER. *AK CONSUMER STATED DEALER REPLACED THE SENSOR HOUSING, HOUSING AND SHAFT. *YD
SERVICE BRAKES, HYDRAULICFebruary 28, 2002
WHILE DRIVING AND UPON APPLYING BRAKES FRONT WHEELS BECAME ERRATIC. ALSO, HAD A JERKING SENSATION. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
POWER TRAINFebruary 28, 2002
I SUFFERED SERIOUS INJURIES AS A RESULT OF THIS FAILURE AND HAVE INCURRED LARGE MEDICAL BILLS. I AM AWARE THAT OTHER YEARS OF THIS MODEL HAVE BEEN RECALLED, BUT NOT THE 2001. THIS DEFECT CONTINUES IN THE 2001 VEHICLES. MY VEHICLE SUFFERED NO DAMAGE AND THERE WAS NO PROPERTY DAMAGE. MY MEDICAL BILLS ARE CONTINUING AS I AM STILL BEING TREATED FOR MY INJURIES. *AK
SERVICE BRAKES, HYDRAULICFebruary 28, 2002
DISC BRAKES SURGE WHILE STOPPING. WITH LESS THAN 15000 MILES THIS IS NOT NORMAL AND SHOULD BE REPAIRED AT THE MANUFACTURERS EXPENSE. IT IS OBVIOUSLY THE ROTOR AND NOT JUST PADS THAT ARE DEFECTIVE. THIS IS A SAFETY CONCERN. *AK
SERVICE BRAKES, HYDRAULICFebruary 26, 2002
WHEN APPLYING BRAKES STEERING WHEEL VIBRATES. TOOK TO DEALER, AND DEALER INDICATED BRAKE ROTORS WERE WARPED. PLEASE ADD VIN. *AK
POWER TRAINFebruary 25, 2002
AFTER PUTTING VEHICLE IN PARK POSITION, VEHICLE ROLLED BACKWARDS, ACROSS CITY STREET INTO PARKED VEHICLE. *AK *TT
POWER TRAINFebruary 22, 2002
AFTER LEAVING VEHICLE IN IDLE IT STARTED OT ROLL BACK AND RAN INTO TRAFFIC, HITTING TWO OTHER VEHICLES. CONTACTED DEALER.*AK
SUSPENSION,SERVICE BRAKES, HYDRAULICFebruary 19, 2002
FRONT END SHIMMY OCCURS WHEN DECELERATING FROM HIGHWAY SPEEDS OR SLOWING DOWN. TOOK TO DEALER, AND THEY'VE REPLACED BRAKES AND ROTORS 5 TIMES AT 9000 MILES. PROBLEM IS STILL OCCURRING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLFebruary 13, 2002
COMING TO A STOP, FOOT ON BRAKE. FELT POWER SURGE. SLAMED ON BRAKES , PUT JEEP IN NEUTRAL.
SERVICE BRAKES, HYDRAULICFebruary 8, 2002
WHEN DRIVING 45MPH AND APPLYING BRAKES, THE VEHICLE VIBRATES, CONSUMER TOOK VEHICLE TO DEALER, AND DEALER INDICATED THAT ROTORS HAD TO BE CUT TO STOP VIBRATION. *AK *YH
POWER TRAINFebruary 5, 2002
VEHICLE WENT FROM PARK TO ROLLING FORWARD. I JUMPED IN TO BRAKE BUT VEHICLE DID NOT RESPOND. ROLLED FORWARD HITTING MY HOUSE AND KEPT GOING ACROSS LAWN AND HIT NEIGHBOR'S HOUSE. AIRBAGS DID NOT DEPLOY. COPS DID NOT REPORT WHAT I TOLD THEM HAPPENED INSTEAD THEY WROTE WHAT THEY THOUGHT HAPPENED BUT THE FACT IS THAT THE VEHICLE MOVED WHEN IT SHOULDN'T HAVE, BRAKES DIDN'T RESPOND, AND THIS SHOULDN'T HAVE HAPPENED. HOW CAN I PUT MY FAMILY IN THIS CAR EVEN AFTER THEY FIX IT?*AK
SERVICE BRAKES, HYDRAULICJanuary 31, 2002
WITH 9,000 MILES ON THE VEHICLE THERE WOULD BE A VIBRATION DURING APPLICATION OF BRAKES WHILE DRIVING AT ANY SPEED. DEALERSHIP TURNED ROTORS AT 12,000 MILES WHICH TEMPORARILY REMEDIED THE PROBLEM. WITH 26,000 MILES ON VEHICLE, VIBRATION HAS STARTED TO REOCCUR WHEN THE BRAKES WERE ACTIVATED. DEALERSHIP STATED THAT BRAKE ROTORS/PADFS HAD TO BE REPLACED DUE TO WARPING. ALSO, DEALER REQUIRED CONSUMER TO COVER COST OF BRAKE PADS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. *AK
POWER TRAINJanuary 30, 2002
VEHICLE WAS IDLING IN PARK GEAR, AND EMERGENCY BRAKE WAS ACTIVATED. WHEN DRIVER WALKED IN FRONT OF VEHICLE TO ADJUST A REAL-ESTATE SIGN VEHICLE STARTED MOVING FORWARD AND PINNED DRIVER BETWEEN SIGN AND VEHICLE. DRIVER WAS BRUISED FROM BEING PUSHED INTO A POST, AND WAS FORCED TO THE GROUND WHEN DRIVER'S LEFT FOOT WAS RAN OVER BY THE WHEELS. DRIVER WAS ABLE TO CHASE DOWN VEHICLE, MOVING APPROXIMATELY 4 TO 6 MP, ON A BROKEN FOOT AND BRING VEHICLE TO A STOP. VEHICLE HAS NOT BEEN EXAMINED TO DETERMINE CAUSE OF PROBLEM. REFERENCE INVESTIGATION: EA 01-017. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. *AK
STEERING,SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN,EXTERIOR LIGHTING,STRUCTURE,WHEELS,EQUIPMENTJanuary 28, 2002
THERE IS VIBRATION IN THE STEERING WHEEL. GEARS ARE STUCK WHEN TRYING TO CHANGE GEARS. DEALERSHIP IS AWARE OF PROBLEM.*AK STEERING WHEEL DOES NOT LOCK. CONSUMER FEELS VIBRATION IN STEERING WHEEL, GAS PEDAL, PASSENGER DOOR, GEAR SHIFT, AND PASSENGER SEAT, CONSUMER HEARS A NOISE THAT SOUNDS LIKE IT IS COMING FROM THE RIMS. AIR CONDITIONER SWITCH NEEDED RESET. HOOD IS OUT OF LINE, DRIVERS SIDE DOOR PANEL NEEDS REPLACING AND THERE IS A GAP AT THE TOP OF THE OUTSIDE. ENGINE LIGHT IS ILLUMINATED. GLOVE BOX LIGHT WENT OUT. UPPER BALL JOINT WAS REPLACED. *JB
SERVICE BRAKES, HYDRAULICJanuary 27, 2002
THE ROTORS ON MY JEEP GRAND CHEROKEE LIMITED HAVE WARPED WHILE DRIVING UNDER LIGHT CONDITIONS (NO TOWING). I PREVIOUSLY HAD A 98 JEEP GRAND CHEROKEE WHICH HAD THE SAME PROBLEM. DURING NOVEMBER OF 2001, I FIRST ENCOUNTERED THE VIOLENT SHAKING OF MY VEHICLE WHILE STOPPING ON THE 405 FREEWAY IN LOS ANGLES. THE SHUTTERING AFFECTED MY BRAKING DISTANCE AND I NEARLY AVOIDED REAR-ENDING ANOTHER VEHICLE. THE ROTORS HAVE WARPED SO SEVERLY THAT IT HAS IMPARED THE STOPPING ABILITY OF THE VEHICLE AND IS A HAZARD. THIS IS NOT A ISOLATED INCIDENT WITH JEEP ROTORS (NHTSA HAS 120 ROTOR COMPLAINTS FOR THE 2000 JEEP GRAND CHEROKEE...THE 2001 IS APPARENTLY FOLLOWING SUIT WITH THE FAULTY WORKMANSHIP) AND IT IS EXTREMELY HAZARDOUS FOR DAIMLER-CHRYSLER TO KEEP INSTALLING THE DEFECTIVE ROTORS ON OUR VEHICLES. I AM CURRENTLY FIGHTING THE DEALER TO REPLACE MY ROTORS AND HAVE SUGGESTED THEY DO SO WITH AN AFTERMARKET BRAND. THE DEALERS FEEL THEIR HANDS ARE TIED FROM THE MANUFACTURER. PLEASE LOOK INTO THIS PROBLEM. IT IS ONLY A MATTER OF TIME BEFORE A WARPED ROTOR CRACKS AND SENDS A VEHICLE INTO A SEVERE ACCIDENT.*AK
SERVICE BRAKES, HYDRAULICJanuary 24, 2002
BRAKE ROTORS WARPED AT 8300 MILES. INDICATED BY SLIGHT JERKING MOTION WHEN STOPPING. DEALER FIXED UNDER WARRANTY. NO CHARGE, NO TROUBLE.*AK
POWER TRAINJanuary 23, 2002
WHILE VEHICLE WAS PARKED AND WAS IDLING IT SHIFTED INTO REVERSE AND STARTED GOING DOWNHILL, HITTING ANOTHER VEHICLE. CONTACTED DEALER.*AK
ENGINE AND ENGINE COOLINGJanuary 17, 2002
INSURED NOTICED SMOKE COMING FROM UNDER HOOD AND GOT OUT OF VEHICLE, THERE WAS FIRE UNDER THE HOOD, INSURED WAS NOT SURE IF ELECTICAL OR FUEL RELATED. CLAIM NUMBER 45-8024-144. *YH
ENGINE AND ENGINE COOLINGJanuary 17, 2002
VEHICLE CAUGHT ON FIRE WHILE PARKED. CLAIM NUMBER 38-J660-506. *YH
ENGINE AND ENGINE COOLINGJanuary 17, 2002
INSURED STATED THAT ENGINE COMPARTMENT CAUGHT ON FIRE WHILE PARKED. CLAIM NUMBER 22-V664-585. *YH
FUEL SYSTEM, GASOLINEJanuary 17, 2002
VEHICLE CAUGHT ON FIRE DUE TO FAULTY FUEL LINE FAILURE. CLAIM NUMBER 06-5384-812. *YH
ENGINE AND ENGINE COOLINGJanuary 17, 2002
INSURED NOTICED SMOKE COMING FROM UNDER HOOD AND GOT OUT OF VEHICLE, THERE WAS FIRE UNDER THE HOOD, INSURED WAS NOT SURE IF ELECTICAL OR FUEL RELATED. CLAIM NUMBER 45-8024-144. *YH
FUEL SYSTEM, GASOLINEJanuary 17, 2002
VEHICLE CAUGHT ON FIRE DUE TO FAULTY FUEL LINE FAILURE. CLAIM NUMBER 06-5384-812. *YH
ENGINE AND ENGINE COOLINGJanuary 17, 2002
VEHICLE CAUGHT ON FIRE WHILE PARKED. CLAIM NUMBER 38-J660-506. *YH
ENGINE AND ENGINE COOLINGJanuary 17, 2002
INSURED STATED THAT ENGINE COMPARTMENT CAUGHT ON FIRE WHILE PARKED. CLAIM NUMBER 22-V664-585. *YH
POWER TRAINJanuary 16, 2002
WHILE PARKED AND IDLING, VEHICLE JUMPS OUT OF GEAR INTO REVERSE AND WENT BACKWARD INTO A FENCE. DRIVER SUSTAINED INJURIES TO HIS RIGHT KNEE. *AK *JG
SERVICE BRAKES, HYDRAULICJanuary 15, 2002
BRAKES WERE PULSATING DUE TO WARPED ROTORS, WHICH DECREASED STOPPING DISTANCE. THIS CAUSED STEERING WHEEL TO JERK VIOLENTLY. THE HIGHER THE SPEED, THE MORE PRONOUNCED IT BECAME. DEALER'S REMEDY WAS TO SHAVE DOWN THE ROTORS.*AK
SERVICE BRAKES, HYDRAULICJanuary 15, 2002
VIOLENT SHUTTERING OF VEHICLE ON ALL BRAKING MANUEVERS. *AK
SERVICE BRAKES, HYDRAULICJanuary 11, 2002
THERE IS PREMATURE WEAR OF THE FRONT ROTORS. CONSUMER HAS HAD ROTORS REPLACED ONCE AND CUT TWICE. CONTACTED DEALER.*AK
SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAINJanuary 10, 2002
DURING NORMAL OPERATION OF THE VEHICLE AND DRIVING AT ANY SPEED, AND WHEN BRAKE SYSTEM IS ACTIVATED, A SEVERE VIBRATION STARTS TO OCCUR. DEALERSHIP HAS EXAMINED VEHICLE FOUR TIMES, AND HAS BEEN UNABLE TO EFFECTIVELY REMEDY THE PROBLEM. CORRECTIVE ACTION TAKEN BY THE DEALERSHIP IS TO REPLACE THE BRAKE ROTORS AND BRAKE PADS AND WHEEL BEARINGS. *AK THE VEHICLE PULLS RIGHT WHILE DRIVING DUE TO HUB AND BEARING FAILURE. WHILE DRIVING, THE REAR END MAKES NOISE DUE TO BEARING AND PINION WORN OUT. GREASE LEAKING AROUND BOTH FRONT WHEELS BECAUSE OF DRIVE SHAFT FAILURE. LEFT AND RIGHT FRONT CV BOOT WERE LEAKING. *YH
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLJanuary 10, 2002
ONSUMER'S FOOT WAS ON BRAKE WHEN VEHICLE LURCHED IN REVERSE. DEALER WILL BE NOTIFIED. *AK
POWER TRAINJanuary 10, 2002
REPLACEMENT FAILED 12/05/2001 AT 16,709 MILES. THIS REPLACEMENT APPEARS TO BE FAILING AGAIN. STRONG ODOR AND INTERMITTENT HOWLING FROM REAR END. ODOR WAS ATTRIBUTED BY DEALER ON PREVIOUS FAILURE TO BURNT SYNTHETIC OIL USED IN DIFFERENTIAL. *AK
POWER TRAINJanuary 7, 2002
WHILE PARKED AND ENGINE WAS SHUT OFF, VEHICLE STARTED ROLLING BACKWARDS FOR A DISTANCE OF APPROXIMATELY 40 FEET BEFORE DRIVER WAS ABLE TO PULL THE EMERGENCY BRAKE, AND BRING VEHICLE TO A STOP, DEALERSHIP HAS NOT EXAMINED VEHICLE TO DETERMINE THE CAUSE FOR THIS PROBLEM. *AK CONSUMER STATED THAT DEALER COULD NOT FIND ANYTHING WRONG.*YD
POWER TRAINJanuary 2, 2002
VEHICLE WAS IN PARK, ENGINE RUNNING/ EMERGENCY BRAKE NOT APPLIED. CONSUMER GOT OUT, AND AT THAT MOMENT VEHICLE SUDDENLY WENT BACKWARD. VEHICLE HIT GARAGE DOOR BEFORE CONSUMER WAS ABLE TO JUMP IN AND SHUT OFF ENGINE. NO INJURIES. DAMAGE TO VEHICLE ABOUT $ 4500.00. *AK
POWER TRAINDecember 31, 2001
WHILE DRIVING AND UPON PUTTING GEAR INTO PARK IT SLIPPED OUT OF PARK INTO REVERSE AND ROLLED BACKWARD INTO ANOTHER VEHICLE. PLEASE PROVIDE VEHICLE IDENTIFICATION NUMBER, AND ANY FURTHER INFORMATION.*AK
POWER TRAINDecember 31, 2001
SUDDEN, VIOLENT JERKING AND TRANSMISSION SLIPPAGE WHILE SLOWING DOWN FOR STOP OR YIELD. RESULTING MOTION IS STRONG ENOUGH TO CAUSE SEAT BELT LOCKS TO ACTIVATE AND JOLT THE OCCUPANTS. PROBLEM IS HIGHLY SPORADIC AND NO "CAUSE AND EFFECT" HAS BEEN DISCERNABLE.*AK
TIRESDecember 29, 2001
WHILE TRAVELING OVER THE HOWARD-FRANKLIN BRIDGE, (THIS IS A 6 MONTH OLD 2001 JEEP CHEROKEE GRAND LAREDO WITH 13000 MILES) HEADING INTO TAMPA, FLORIDA AT A RATE OF 65 MPH MY DRIVERSIDE REAR TIRE OUTER SIDEWALL FAILED AND INSTANTLY WENT FLAT AND COULD HAVE CAUSED A FATAL ACCIDENT, NOT TO MENTION, CAUSING THE JEEP TO DROP HARD ON THE ROAD WITH THE RIM, THEREBY DAMAGING MY WHEEL RIM AND RENDERING THE TIRE USELESS. A FLORIDA ROAD RANGER ASSISTED ME AND CHANGED MY TIRE WITH THE SPARE. MY TIRE DID NOT HIT ANY OBJECT NOR DID ANY OBJECT HIT MY TIRE. I CONTACTED GOODYEAR AND SHOWED THEM THE TIRE AT THEIR GOODYEAR TIRE CENTER LOCATED AT 7511 49TH STREET, PINELLAS PARK, FLORIDA 33782..(727) 547-8422. THEY WOULD NOT REPLACE THE TIRE UNTIL I GAVE THEM MY OLD TIRE TO BE SHIPPED, AT MY EXPENSE, TO CORPORATE GOODYEAR'S TEST LABS. A LITTLE LIKE THE FOX WATCHING THE HEN HOUSE IN MY OPINION. I GOT ALOT OF BS FROM GOODYEAR AND EXPLAINATIONS ABOUT THE TIRE FAILURE THAT WITH A LITTLE COMMON SENSE DIDN'T ADD UP. THIS TIRE IS VISUALLY A DEFECT FROM THE LOOKS OF THE TREAD SEPERATION FROM THE SIDEWALL, JUST LIKE I HAVE SEEN ON THE NEWS WITH THE FIRESTONE TIRES. THE LOCAL GOODYEAR DEALER DIDN'T SATISFY ME AND DIDN'T EVEN CARE ABOUT MY NEEDS SO, I CONTACTED GOODYEAR CORPORATE BY PHONE. THEY TOLD ME THAT THE SIDEWALL LOOKED ALL SHREDED UP BECAUSE THE TIRE ROLLED ON ITSELF DEFLATED AT THE 65 MPH SPEED AS I COASTED TO AT STOP ( THANK GOD I DIDN'T PANIC AND USE MY BRAKES) ( IN HEAVY RUSH HOUR TRAFFIC ON A FOUR LANE BRIDGE TRAVELING IN THE THIRD LANE ). IF THEIR THEORY ABOUT SHREDING IS TRUE, WHY DIDN'T THE INTERIOR SIDEWALL GET SHREDED? IT LOOKS LIKE NEW. THEY'RE FULL OF EXCUSES. I WANT ALL OF THESE TIRES OFF MY TRUCK. IF I HAVE MY FAMILY RIDING IN THIS VEHICLE I DON'T FEEL SAFE KNOWING WHAT MIGHT OCCUR. PLEASE TAKE A LOOK AT MY TIRE. I KNOW SOMETHING IS VERY WRONG WITH THE WAY IT WAS CONSTRUCTED AND CAME APPART. THANK YOU. THIS IS MY SECOND REQUEST IN 4 MONTHS. THOMAS A. NERVINA
AIR BAGSDecember 28, 2001
THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISON. CONSUMER HIT DRIVERS DOOR OF OTHER VEHICLE. AIR BAG DID NOT DEPLOY, CONSUMER SUSTAINED A FRACTUREED COLLAR BONE AND STERNUM DAMAGE. NO CONTACT WAS MADE WITH THE DEALER OR MANUFACTURER. *AK
AIR BAGSDecember 26, 2001
DURING A HEAD-ON COLLISION WHILE TRAVELING APPROXIMATELY 40 MPH, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER RECEIVED HEAD INJURIES DUE TO CONTACT WITH STEERING COLUMN, AND WAS EXPERIENCING NECK AND BACK PAIN. VEHICLE HAS NOT BEEN EXAMINED TO DETERMINE REASON FOR FAILURE OF THE AIR BAGS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
POWER TRAINDecember 21, 2001
CONSUMER STATED VEHICLE WAS IN PARK WITH ENGINE RUNNING, AND EMERGENCY BRAKE NOT APPLIED, WHEN VEHICLE SUDDENLY WENT BACKWARD AND HIT A CEMENT POLE, AND THEN HIT VEHICLE. CONSUMER HAD NECK SURGERY PREVIOUSLY, AND SUFFERED NECK INJURIES DUE TO THIS OCCURRENCE. *AK.*JB
SERVICE BRAKES, HYDRAULIC,POWER TRAIN,VEHICLE SPEED CONTROLDecember 11, 2001
BRAKES VIBRATE AND DO NOT SLOW VEHICLE ADEQUATELY. WHEN SLOWING TRANSMISSION DOWNSHIFTS INTO LOW GEAR AND VEHICLE ACCELERATES AND LURCHES FORWARD. TO COMPENSATE FOR THIS SUDDEN ACCELERATION ADDITIONAL PRESSURE ON THE BRAKE PEDAL IS REQUIRED TO AVOID LOOSING CONTROL. THIS IS UNSAFE AND WILL CAUSE AN ACCIDENT IF NOT ADDRESSED PROPERLY.
SUSPENSIONDecember 10, 2001
WHEN CUTTING WHEELS SHARPLY WHILE DRIVING VEHICLE VIBRATES BADLY. VEHICLE TAKEN TO DEALER 3-4 TIMES, CANNOT FIX PROBLEM. *AK
POWER TRAINDecember 7, 2001
VEHICLE WAS PARKED WITH ENGINE RUNNING, AND EMERGENCY BRAKE NOT APPLIED. WHILE FUELING VEHICLE IT SHIFTED FROM PARK INTO REVERSE, AND CAUGHT CONSUMER'S LEG BETWEEN DRIVER'S DOOR AND PROTECTIVE BARRIER OF FUEL PUMP. PROPERTY DAMAGE WAS $ 1555.OO, CONSUMER SUFFERED INJURIES TO RIGHT LEG. VEHICLE WAS RENTED FROM ENTERPRISE.*AK
POWER TRAINDecember 6, 2001
VEHICLE WAS PARKED ON A SLIGHT DOWNHILL GRADE, GEAR SELECTOR IN PARK, WITH THE ENGINE RUNNING. AFTER A PERIOD OF TIME LESS THAN 5 MINUTES, THE VEHICLE CAME OUT OF PARK ON ITS OWN AND BEGAN TO ROLL FORWARD, CRASHING THROUGH A FENCE, SMALL TREES AND SHRUBS, THEN DOWN AN ENBANKMENT. THE VEHICLE SUSTAINED SEVERE DAMAGE AND IS PROBABLY A TOTAL LOSS.*AK
ENGINE AND ENGINE COOLINGDecember 5, 2001
WHILE PARKED, ENGINE COMPARTMENT CAUGHT ON FIRE, CLAIM 22-V664-585. *SLC
ENGINE AND ENGINE COOLINGDecember 5, 2001
WHILE PARKED, ENGINE COMPARTMENT CAUGHT ON FIRE, CLAIM 22-V664-585. *SLC
POWER TRAINDecember 4, 2001
PE 01-021/ROLL AWAY IN PARK: WHILE PARKED AND IDLING, VEHICLE INADVERTENTLY JUMPED OUT OF GEAR AND COMMENCED TO ROLL BACKWARD ONTO DRIVER'S FOOT WHILE HE WAS OPENING AN ENTRANCE GATE. VEHICLE CONTINUED ON INTO WOODED AREA BEFORE STOPPING. DEALER AND MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. *AK *JB
POWER TRAINNovember 30, 2001
CLUTCH MAKES A NOISE WHEN CONSUMER PUSHES CLUTCH IN. CONSUMER HAS TAKEN VEHICLE INTO DEALER 11 TIMES IN PAST 6 MONTHS. PLEASE PROVIDE MORE INFORMATION.*AK
POWER TRAINNovember 30, 2001
ON THE ROAD IN FRONT OF MY HOUSE, I PUT MY JEEP INTO PARK WITH THE ENGINE IDLING. I GOT OUT OF THE JEEP, WALKED UP MY DRIVEWAY AND PICKED UP MY NEWSPAPER. WHEN I TURNED AROUND I SAW MY JEEP ROLL UP OVER THE CURB AND ACROSS MY FRONT LAWN. I RAN AFTER THE JEEP AND JUST AS I WAS JUMPING INTO THE DRIVER SEAT, I WAS KNOCKED OUT OF THE JEEP, WHEN THE DRIVER'S SIDE DOOR CRASHED INTO A STREET LAMP POST AND SMASHED INTO ME. MY JEEP ROLLED DOWN THE ROAD AND THROUGH NEIGHBOR'S YARDS FOR APPROXIMATELY .2 OF A MILE. MY JEEP CASHED INTO AND DAMAGED A CABLE AND TELEPHONE UTILITY BOX, TWO SECTIONS OF A WROUGHT IRON FENCE, 2 SECTIONS OF A WOODEN PRIVACY FENCE, BUSHES, ONE TREE, AN ELECTRIC OUTLET AND TWO CLAPBOARDS ON THE BOTTOM OF A HOUSE. WHEN I FINALLY CAUGHT UP TO MY JEEP IT WAS STILL IDLING AND THE GEAR SHIFT WAS IN PARK.*AK
POWER TRAINNovember 28, 2001
WHILE IDLING CAR DROPPED FROM PARK TO DRIVE, PINNING ME AGAINST REAR OF GARAGE AND CRUSHING SNOWBLOWER. CAR HAD TO BE IN PARK FOR ME TO GET OUT SINCE CAR ROLLS WHEN IN GEAR WITHOUT BRAKES. *AK
SERVICE BRAKES, HYDRAULICNovember 21, 2001
VIOLENT SHUTTERING OF VEHICLE ON ALL BRAKING MANUEVERS. *AK
POWER TRAINNovember 9, 2001
JEEP WAS LEFT RUNNING IN PARK. AFTER APPROXIMATELY 2 MINUTES VEHICLE SHIFTED FROM PARK TO REVERSE AND PROCEED AT A RELATIVELY FAST SPEED IN A CIRCULAR DIRECTION FOR ABOUT 100 YARDS UNTIL IT STRUCK A PARKED 5TH WHEEL TRAILER. IT CAUSED SEVERE DAMAGE TO BOTH VEHICLES. IT NARROWLY MISSED SEVERAL PEOPLE IN THE AREA. WHEN I CONTACTED JEEP THEY STATED THAT THERE COULD NOT POSSIBLY BE A PROBLEM. *AK
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEMNovember 9, 2001
PURCHASED THE JEEP IN SEPTEMBER-1ST INCIDENT OCCURRED SEPT 30-ENGINE CUT OFF. TROUBLE LIGHT INDICATED NO OIL. TOOK JEEP INTO DEALER I WAS TOLD IT WAS A LOSE ELECTRICAL SWITCH. 2ND INCIDENT JEEP HAD A SIZZLING SOUND FROM ENGINE AREA LIKE AIR ESCAPING FROM VALVE OR MANIFEST. THE BRAKES HAD A CLICKING SOUND WHEN PRESSED. TOOK IN FOR REPAIR TO DEALER. THE DEALER-PREBUL JEEP REPLACES THE GEAR BOX WITHOUT INFORMING ME OF THE RECALL. I WAS NOT INFORMED OF A RECALL WHEN I PURCHASED THE JEEP. NOW THE ENGINE SOUNDS LIKE A RACE CAR, CAR SHAKES WHEN IDLE,WHEN CHANGING GEARS SOUND IS HARSH LIKE SOMETHING IS TEARING, AND THE BRAKES CLICK. I WAS TOLD BY PREBUL REPAIR THAT THERE WAS NO PROBLEMS NOW AND ALL THE JEEPS SOUND LIKE THAT. THE JEEP NOW DRIVES VERY ROUGH. I HAVE OWNED A JEEP PREVIOUSLY AND IT NEVER SOUND LIKE THIS ONE.*AK
SERVICE BRAKES, HYDRAULICNovember 5, 2001
BOTH FRONT BRAKE ROTORS ARE WARPED. AND THE CAR HAS 20,000 MILE ON IT. *AK
SERVICE BRAKES, HYDRAULICNovember 2, 2001
FRONT BRAKES WARPED EVERY 8000 MILES. *AK
SERVICE BRAKES, HYDRAULICNovember 1, 2001
BRAKE ROTORS HAVE NOT TOTALLY FAILED; HOWEVER, WITHIN A YEAR THEY HAVE BECOME WARPED AND CAUSE MY STEERING WHEEL TO SHAKE WHEN I ATTEMPT TO STOP.*AK
STEERINGOctober 30, 2001
WHILE DRIVING ATTEMPTING TO MAKE A RIGHT HAND TURN STEERING WHEEL BECAME STIFF AND DIFFICULT TO CONTROL, VEHICLE MERGED INTO ANOTHER LANE. *AK AND HIT POST SIGN, DAMAGE TO FRONT DRIVER SIDE OF THE VEHICLE, THERE WAS AN NHTSA RECALL BULLETIN FOR 2001 JEEP GRAND CHEROKEE MANUFACTURED IN NOV AND DEC, 2000. AN INTERNAL NUT IN THE STEERING GEAR ASSEMBLY COULD LOOSEN AND CAUSE STEERING TO LOCK UP. DEALER HAS BEEN CONTACTED. *ET
SERVICE BRAKES, HYDRAULICOctober 27, 2001
SEVERE STEERING WHEEL WOBBLE DURING MODERATE BRAKING CAUSING SOME LOSS OF CONTROL. A PRIVATE BRAKE SPECIALIST RECOMMENDED THE ROTORS BE REPLACED DUE TO WARPING. THE DEALER SAYS THIS IS NORMAL WEAR EVEN THOUGH THE BRAKE PADS ARE ONLY HALF WORN.
POWER TRAINOctober 26, 2001
WHILE VEHICLE WAS PARKED AND STILL RUNNING, HAD SHIFTED INTO REVERSE WITH FOOT ON BRAKES, AND VEHICLE SUDDENLY ACCELERATED BACKWARDS. STRUCK A TRUCK AND ANOTHER VEHICLE THAT WAS PARKED. *AK ONE PERSON WAS INJURED IN ACCIDENT. *SLC
POWER TRAINOctober 24, 2001
CONSUMER BACKED OUT OF GARAGE AND PUT VEHICLE IN PARK, WHEN SHE GOT OUT THE VEHICLE STARTED ROLLING BACKWARD. CONSUMER WAS ABLE TO HOP BACK IN AND STOP VEHICLE. CONSUMER'S VEHICLE SIDE SWIPED ANOTHER VEHICLE IN THE PROCESS.*AK *YH
SERVICE BRAKES, HYDRAULICOctober 24, 2001
ROTORS ARE PITTED LESS THAN 20000 MILES. WHEN APPLYING BRAKES VEHICLE IS NOT STOPPING PROPERLY. VEHICLE HAS A PULSATING ACTION. CONTACTED DEALER, AND DEALER URGED CONSUMER TO BRING VEHICLE IN . PLEASE ADD VIN. *AK
POWER TRAINOctober 19, 2001
VEHICLE JUMPED FROM PARK TO REVERSE WHILE IT WAS IDLING AND PARKING BRAKE WAS ENGAGED, CAUSING DAMAGE TO VEHICLE. DEALER HAS BEEN CONTATCED. VEHICLE WAS PARKED ON A SLIGHT INCLINE. *AK JG
AIR BAGSOctober 11, 2001
WHILE TRAVELING, AND AS A RESULT OF BEING REAR ENDED AND PUSHED INTO ANOTHER VEHICLE, AIR BAGS DID NOT DEPLOY.*AK *SLC
AIR BAGSOctober 3, 2001
WHILE TRAVELING AT 35 MPH ANOTHER CAR PULLED OUT IN FRONT OF CONSUMER'S VEHICLE, AND CONSUMER REAR ENDED OTHER VEHICLE. UPON IMPACT, NONE OF THE FRONT AIRBAGS DEPLOYED.*AK ONE PERSON WAS INJURED IN THE ACCIDENT. *SLC
POWER TRAINOctober 2, 2001
VEHICLE JUMPED FROM PARK TO REVERSE, CAUSING IT TO ROLL INTO A MAIL BOX AND A TREE. DEALER HAS BEEN CONTACTED. *AK *SLC
SERVICE BRAKES, HYDRAULICOctober 2, 2001
I HAVE BEEN CONCERNED ABOUT THE BRAKING SYSTEM AS THE SHOES WERE CRACKED AND NEEDED TO BE REPLACED AT 5745 MILES. AT 12503 MILES THE ROTORS NEEDED TO BE RESURFACED. NOW AT 15, 200 MILES I STILL FEEL A VIBRATION UPON APPLYING THE BRAKES AND THE SERVICE DEPARTMENT HAS BEEN VERY PATRONIZING. THEY STATE IT'S MY TIRES. THE GOODYEAR TIRE DEALER STATED THAT IF THERE IS VIBRATION UPON APPLYING THE BRAKES IT IS NOT THE TIRES BUT IT IS THE BRAKES. THE SERVICE DEPARTMENT AT ACTION MOTORS HAS BEEN STALLING ME SO THAT THE CAR REACHES 18000 MILES AND WILL BE INELIGIBLE FOR THE LEMON LAW RETURN. I BELIEVE THERE ARE OTHER JEEP OWNERS WITH THE SAME PROBLEM. I'VE SPOKEN TO SEVERAL JEEP OWNERS AND THEY STATED THEY HAD THE SAME PROBLEM.. UNFORTUNATELY I DID NOT GET ANYONE'S NAMES AND ADDRESSES BUT I BELIEVE THAT THE NHTSA SHOULD INVESTIGATE ALL THE SERVICE RECORDS OF THE JEEP CHEROKEE TO ASCERTAIN HOW MANY PERSONS HAD PROBLEMS WITH THE BRAKING SYSTEM. THANK YOU ROSALIE CICOGNA. *AK
SERVICE BRAKES, HYDRAULICOctober 1, 2001
@ 3000 MILES CAR SHUDDERS WHEN BRAKING, TOLD OPERATING TO FACTORY SPECS. INDEPENDENT MECHANIC SAID NO, DEALER TURNED ROTORS, @ 7500 PROBLEM RECURRED,@ 11,000 OTHER DEALER REPLACED ROTORS AS ORIGINALS WERE TOO WARPED TO MACHINE, @ 15,000 SAME PROBLEM, @ 18,000 DEALER AGAIN MACHINED ROTORS AS A "GOODWILL SERVICE. " *AK
ENGINE AND ENGINE COOLINGSeptember 28, 2001
CONSUMER NOTICED SMOKE COMING FROM UNDER THE HOOD, CONSUMER GOT OUT OF VEHICLE AND NOTICED THERE WAS A FIRE UNDER THE HOOD, CLAIM 45-8024-144. *SLC
ENGINE AND ENGINE COOLINGSeptember 28, 2001
CONSUMER NOTICED SMOKE COMING FROM UNDER THE HOOD, CONSUMER GOT OUT OF VEHICLE AND NOTICED THERE WAS A FIRE UNDER THE HOOD, CLAIM 45-8024-144. *SLC
TIRESSeptember 17, 2001
WHILE DRIVING OUTSIDE WALL OF DRIVER'S SIDE REAR TIRE BLEWOUT, CAUSING DRIVER TO LOSE CONTROL (DOTM69LDYWR2900). *AK NLM
POWER TRAINSeptember 11, 2001
WHEN SHIFTING FROM PARK TO ANY OTHER GEAR, THE TRANSMISSION MAKES A LOUD CLUNKING SOUND , ALONG WITH A "MOAN" WHICH CONTINUES UNTIL I TAKE MY FOOT TOTALLY OFF THE BRAKE. NEVER HAVE A PROBLEM WHILE VEHICLE IS UNDERWAY. TAKEN TO DEALER TWICE AND TOLD THAT THIS IS NORMAL FOR AN ELECTRONIC TRANSMISSION. I HAVE HAD "LESSER" VEHICLES WITH OVER 100,000 MILES ON THEM AND THEY NEVER MADE SUCH NOISES. PEOPLE ACTUALLY TURN AND LOOK TOWARD MY VEHICLE IF I HAPPEN TO BE IN A POPULATED AREA AND NEED TO SHIFT THE AUTOMOBILE. TO SAY THE LEAST, IT IS ANNOYING AND EMBARASSING.*AK
TRAILER HITCHESSeptember 10, 2001
WHILE PULLING TRAILER VEHICLE BECOMES UNSTABLE AND IS "PUSHED" BY THE TRAILER. THIS OCCURS ANY TIME VEHICLE IS TRAVELING OVER 40 MPH AND PULLING THE TRAILER. DEALERSHIP HAS EXAMINED VEHICLE, BUT COULD NOT REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
EQUIPMENTSeptember 10, 2001
CONSUMER REQUESTED THAT FACTORY RUNNING BOARDS BE INSTALLED IN THE VEHICLE FOR MEDICAL REASONS, WHICH WERE PROMISED BY THE DEALERSHIP AT THE TIME OF PURCHASE, HOWEVER WHEN CONSUMER ARRIVED TO PICKED UP THE VEHICLE, THE RUNNING BOARDS HAD NOT BEEN INSTALLED, BUT THE DEALER HAD INSTALLED WHAT WAS CALLED SIDE STEPS, WHICH WERE THEN INSTALLED INCORRECTLY, CONSUMER WAS INFORMED THAT NEW HOLES WOULD BE DRILLED TO MAKE THE SIDE STEPS STRAIGHT, WHEN THE VEHICLE WAS BROUGHT BACK OUT THE SIDE STEP WERE STILL CROOKED AND IT LOOKED AS THOUGH SOMEONE HAD TAKEN A HAMMER AND POUNDED ON THE EDGE TO STRAIGHTEN IT OUT, CONSUMER WAS INFORMED TO TAKE THE VEHICLE HOME AND SHE WOULD BE CALLED WHEN THE RUNNING BOARD CAME IN, CONSUMER WAS NEVER CONTACTED AND WHEN SHE FINALLY SPOKE TO SOMEONE, SHE WAS TOLD THAT ONCE THE VEHICLE IS DRIVEN OFF THE LOT, SHE HAS THEN ACCEPTED THE TERMS AND CONDITIONS OF VEHICLE, CONUSMER STATES SHE STILL HAS NOT RECEIVED THE FLOOR MATS, CARGO COVER OR THE SECOND IGNITION KEY THAT WAS PROMISED IN THE CONTRACT.*JB
POWER TRAINSeptember 8, 2001
MY VEHICLE, SHORTLY AFTER PURCHASE, HAD JUMPED OUT OF PARK AND INTO REVERSE. THIS INCIDENCE WAS OVERLOOKED AS A POSSIBLE ERROR ON MY PART. IN APRIL OF THIS YEAR, WHILE PULLING OUT OF MY GARAGE, I PUT MY CAR INTO PARK WHILE IT WAS RUNNING, TO MOVE A TOY BEHIND MY VEHICLE. I EXITED THE VEHICLE AND PROCEEDED TO GO TO REMOVE THE TOY WHEN I REALIZED THE VEHICLE WAS NOW MOVING. I MADE ONE ATTEMPT TO GET BACK IN, NEARLY SLIPPING UNDER IT AND MADE A SECOND ATTEMPT THIS TIME SUCCEEDING BUT NOT BEFORE THE DOOR HAD CAUGHT ONTO THE CORNER OF MY HUSBANDS COMPRESSOR CAUSEING $2700.00 WORTH OF DAMAGE. I NOTIFIED THE DEALER, THEY CHECKED FOR A CAUSE, FOUND NOTHING. SHORTLY AFTER, ALL THE REPORTS OF THIS PROBLEM SURFACED IN THE MEDIA. I CONTACTED CHRYSLER AND THEY CLAIM THAT ONLY THE YEARS FROM 1995 TO 1999 ARE AFFECTED. HAS THE CAUSE OF THE PROBLEM BEEN RECTIFIED IN THE 2001'S OR DO WE NEED MORE DEATHS FOR THEM TO ACKNOWLEDGE THE PROBLEM. I HAVE SUFFERED A $500.00 LOSS AND A THREE YEAR SURCHARGE ON MY INSURANCE, LOSS OF MERIT RATING AND STILL HAVE A FEAR OF POSSIBLE INJURY WITH THIS VEHICLE. PLEASE SEND ME ANY INFO AS TO WHETHER MINE IS THE FIRST CASE KNOW WITH THIS YEAR JEEP. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
SERVICE BRAKES, HYDRAULICSeptember 7, 2001
INTRMITTENTLY WHEN BRAKES ARE APPLIED VEHICLE VIBRATES VIOLENTLY. DEALER HAS REPAIRED VEHICLE TWICE. HOWEVER, VEHICLE CONTINUES TO VIBRATE VIOLENTLY WHEN BRAKES ARE APPLIED. THE DEALER WILL INSPECT AND REPAIR VEHICLE FOR THE THIRD TIME. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
ENGINE AND ENGINE COOLINGSeptember 4, 2001
ENGINE STALLED AND DID NOT RESTART. JEEP PURCHSED 9 WEEKS AGO. PREGNANT, STUCK ON HIGHWAY OVER 1 HOUR; ON HOLD 1/2 HOUR ROADSIDE ASSISTANCE.*AK
POWER TRAINAugust 31, 2001
VEHICLE HAS A TICKING SOUND WHEN T APPROACHING A HILL. ALSO, TRANSMISSION HAS A HARD DRIVE. DEALERSHIP IS AWARE OF PROBLEM. *AK
POWER TRAINAugust 31, 2001
GEAR SHIFT PROBLEM *DB 14-1421-486
POWER TRAINAugust 31, 2001
GEAR SHIFT PROBLEM *DB 14-1421-486
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLAugust 29, 2001
ON SEVERAL OCCASIONS PRIOR TO ACCIDENT, ALWAYS UNDER FIVE MILES AN HOUR, I WOULD STEP N THE BRAKE AND THE CAR WANTED TO KEEP GOING. ON THE OCCASION OF THE ACCIDENT, I APPLIED BOTH FEET TO THE BRAKES AND THE VEHICLE DID NOT STOP AND HIT A CHAIN LINK FENCE. AN INVSESTIGATOR FROM CHRYSLER CHECK THE VEHICLE ON 8/29/01 AND INDICATED THAT THE ONLY THING THAT COULD HAVE HAPPENED IS THAT THE ACCELERATOR PEDAL SITS HIGH THAN THE BRAKE PEDAL AND I HIT BOTH AT THE SAME TIME. MY FOOT IS NOT WIDE ENOUGH TO HIT BOTH AT THE SAME TIME. IN A PREVIOUS INCIDENT, I WAS IN PARK , PUT THE VEHICLE INTO REVERSE AND IT LERCHED BACKWARD. THE INVESTIGATOR COULD ONLY DUPLICATE THE SITUATION BY PUTTING HIS FOOT ON BOTH THE BRACK AND ACCELERATOR AT THE SAME TIME. THIS VEHICLE IS UNSAFE AND I AM AFRAID TO DRIVE IT.*AK
POWER TRAINAugust 24, 2001
VEHICLE WAS PARKED AND RUNNING INSIDE GARAGE. CONSUMER WAS ATTACHING A BOAT TO VEHICLE, AND HE WAS ON A HILL. VEHICLE JUMPED INTO REVERSE, AND BACKED OUT OF GARAGE WITH BOAT, AND PINNED CONSUMER DOWN. *AK
POWER TRAINAugust 24, 2001
VEHICLE WAS PULLED INTO GARAGE AND WAS SHIFTED INTO PARK. OWNER'S HUSBAND STEPPED OUT OF THE VEHICLE AT WHICH TIME IT SHIFTED INTO REVERSE ON IT'S OWN SLAMMING THE OPEN DRIVERS SIDE DOOR INTO THE GARAGE WALL. THIS SLOWED THE VEHICLE LONG ENOUGH FOR HIM TO JUMP IN AND PUT ON THE BRAKE. SIGNIFICANT DAMAGE WAS DONE TO DRIVERS SIDE DOOR REQUIRING BODY WORK. NO RESPONSE FROM MANUFACTURER TO DATE.*AK
POWER TRAINAugust 23, 2001
WHILE IDLING, GEAR SHIFTER JUMPED FROM PARK TO REVERSE. DEALER HAS BEEN CONTACTED.*AK *JB
VEHICLE SPEED CONTROLAugust 23, 2001
CONSUMER STATES WHEN HE STEPPED ON THE BRAKE TO SHIFT INTO REVERSE THE MOTOR BEGAN TO ROAR AND THE VEHICLE LURCHED BACKWARD NO MATTER HOW HARD THE BRAKE WAS PRESSED, CONSUMER IMMEDIATELY PULLED THE SHIFT DOWNWARD AND THE VEHICLE LURCHED FOWARD WITH THE MOTOR STILL ROARING AND HIS FOOT STILL PRESSING ON THE BRAKE, AFTER TRAVELING ABOUT TWENTY FEET THE MOTOR REVERTED TO IDLE.*JB
SERVICE BRAKES, HYDRAULICAugust 23, 2001
CONSUMER IS UNABLE TO CONTROL VEHICLE WHILE DRIVING, THE STEERING WHEEL PULSATES WHEN BRAKING, CONSUMER WAS INFORMED THAT THE PROBLEM IS WITH PREMATURE WARPAGE OF ROTORS IN WHICH DEALER IS AWARE OF AND IS WILLING TO TURN CONSUMERS ROTORS FREE OF CHARGE OR PURCHASE TWO NEW ROTORS AT CONSUMERS EXPENSE, HOWEVER CONSUMER WAS INFORMED THAT TURNING OF THE ROTORS WOULD NOT LAST AND THE PROBLEM WOULD REOCCUR.*JB
SUSPENSION,TIRESAugust 23, 2001
CONSUMER STATES FRONT TIRES ARE EXPERIENCING EXCESSIVE WEAR BETWEEN ROTATION,(NO TIRE INFO GIVEN).*JB
SUSPENSION,TIRESAugust 23, 2001
CONSUMER STATES FRONT TIRES ARE EXPERIENCING EXCESSIVE WEAR BETWEEN ROTATION,(NO TIRE INFO GIVEN).*JB
EQUIPMENTAugust 23, 2001
CONSUMER STATES THE TIRE LABEL READS P225 75R16, BUT THE ACTUAL TIRE SIZE IS P235 65R 17.*JB
POWER TRAINAugust 23, 2001
THE DRIVETRAIN WAS REMOVED AND REPLACED.*JB
SERVICE BRAKES, HYDRAULICAugust 23, 2001
CONSUMER IS UNABLE TO CONTROL VEHICLE WHILE DRIVING, THE STEERING WHEEL PULSATES WHEN BRAKING, CONSUMER WAS INFORMED THAT THE PROBLEM IS WITH PREMATURE WARPAGE OF ROTORS IN WHICH DEALER IS AWARE OF AND IS WILLING TO TURN CONSUMERS ROTORS FREE OF CHARGE OR PURCHASE TWO NEW ROTORS AT CONSUMERS EXPENSE, HOWEVER CONSUMER WAS INFORMED THAT TURNING OF THE ROTORS WOULD NOT LAST AND THE PROBLEM WOULD REOCCUR.*JB
VEHICLE SPEED CONTROLAugust 23, 2001
CONSUMER STATED WHILE DRIVING UPHILL WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE ACCELERATED, ALMOST CAUSING VEHICLE TO REAR END VEHICLES AHEAD. *SLC
POWER TRAINAugust 23, 2001
THE DRIVETRAIN WAS REMOVED AND REPLACED.*JB
SEAT BELTSAugust 22, 2001
REAR DRIVER SIDE SEAT BELT BUCKLE AND MIDDLE REAR LAP SEAT BELT BUCKLE WILL NOT STAY LATCHED. DEALER NOTIFIED, AND REPLACED THE PARTS UNDER WARRANTY.*AK
STRUCTUREAugust 22, 2001
UPON ENTERING THE VEHICLE AND CLOSING THE DOOR THE CONSUMER USES THE POWER LOCKS TO LOCK THE DOORS, WHETHER THE VEHICLE IS IN PARK OR DRIVE, BOTH THE DRIVER AND PASSENGER DOOR UNLOCK AUTOMATICALLY BY SIMPLY PULLING ON THE INSIDE DOOR HANDLES, THE CONSUMER BELIEVES THIS IS A SAFETY HAZARD. NLM
SERVICE BRAKES, HYDRAULICAugust 22, 2001
CONSUMER STATES THAT WHEN PRESSING THE BRAKE PEDAL HARD IT GOES DOWN BELOW THE LEVEL OF THE GAS PEDAL, IF HIS FOOT IS NOT POSITIONED PERFECTLY, HE HITS BOTH THE BRAKE PEDAL AND ACCELERATOR CAUSING UNWANTED ACCELERATION. *SLC
SERVICE BRAKES, HYDRAULICAugust 22, 2001
CONSUMER STATES THAT WHEN PRESSING THE BRAKE PEDAL HARD IT GOES DOWN BELOW THE LEVEL OF THE GAS PEDAL, IF HIS FOOT IS NOT POSITIONED PERFECTLY, HE HITS BOTH THE BRAKE PEDAL AND ACCELERATOR CAUSING UNWANTED ACCELERATION. *SLC
POWER TRAIN,ELECTRICAL SYSTEMAugust 21, 2001
WHILE MOTOR WAS STILL RUNNING CONSUMER GOT OUT AND OPENED GATE. VEHICLE STARTED MOVING IN REVERSE WHILE IN PARK.CONSUMER SHIFTED TO DRIVE AND VEHICLE WAS STILL MOVING IN REVERSE. THEN, SHIFTED VEHICLE INTO PARK WITH FOOT ON BRAKE, CUT VEHICLE OFF TWICE, AND IT KEPT GOING IN REVERSE. SECOND TIME, UPON STARTING VEHICLE, IT WOULDN'T START UP. HAD TO BE TOWED TO DEALER. TOW TRUCK DRIVER POINTED OUT THAT ELECTRICAL WIRES WERE BURNED, AND PLUG BENEATH WHEN IT WAS TOWED FIRST TIME, WAS GONE. VEHICLE AT DEALERSHIP.*AK
SERVICE BRAKES, HYDRAULICAugust 21, 2001
A 10 INCH PIECE OF THE LEFT REAR BRAKE ROTOR BROKE OFF AND LODGED BETWEEN THE BRAKE ASSEMBLY AND THE MAG WHEEL, THIS CAUSED THE LEFT REAR WHEEL TO STOP TURNING AND CAUSED THE VEHICLE TO SKID AND SWERVE THROUGH A NEIGHBORS FENCE. *YH
SUSPENSIONAugust 19, 2001
THE SHAKING IS GETTING WORST EVERYTIME I DRIVE THE CAR, IT IS GOING TO THE CAR DEALER IN MY AREA TO HAVE IT FIX, I WANT THIS TO BE COVERED UNDER THE WARRANTY SINCE I HAVE ONLY OWE THE CAR FOR 5 MONTHS.
POWER TRAINAugust 18, 2001
THE ENGINE WAS IDLING AND THE VEHICLE WAS IN PARK IN THE OWNERS GARAGE. THE DRIVER EXITED THE CAR LEAVING THE CAR DOOR OPEN. THE VEHICLE JUMPED FROM PARK TO REVERSE AND ROLLED BACKWARDS OUT OF THE GARAGE. THE OPEN CAR DOOR FIRST HIT THE DRIVER KNOCKING THE DRIVER TO THE FLOOR, THE THE DOOR HIT THE FRONT EDGE OF THE GARAGE BENDING THE CAR DOOR BACKWARD AND PUSHING THE DOOR INTO THE VEHICLES' LEFT FRONT QUARTER PANEL.*AK
SERVICE BRAKES, HYDRAULICAugust 17, 2001
WHEN BRAKING VEHICLE STARTS SHIMMYING WITH GREAT FORCE AT HIGH SPEEDS. DEALER HAS BEEN CONTACTED AND SHAVED DOWN ROTORS.*AK CONSUMER HAD A 1997 GRAND CHEROKEE THAT EXPERIENCED THE SAME PROBLEM, CONSUMER STATES THE VEHICLE SHAKING UPON BRAKING MAKES VEHICLE SEEM UNSTABLE. *SLC
POWER TRAINAugust 15, 2001
JEEP GRAND CHEROKEEE PROBLEM. CAR SLIPPED FROM PARK INTO REVERSE, SMASHED INTO CAR BEHIND ME ON THE STREET. I'D PULLED OVER TO PUT IT INTO PARK TO GET SOMETHING OUT OF THE BACKSEAT...ENGINE WAS RUNNING. I WAS AT CURB. GOT OUT, LEFT DRIVER DOOR OPEN, IT HIT ME, COULDN'T GET BACK INTO CAR TO STOP ANY OF THIS FROM HAPPENING, HAD TO LET IT GO BACK AND HIT A PARKED CAR.*AK
POWER TRAINAugust 14, 2001
I WAS PARKED OUTSIDE OF A STORE, AND GOT OUT TO TAKE SOMETHING OUT OF THE BACK SEAT.WHEN MY TRUCK WENT INTO REVERSE AND HIT A CONCRETE BEAM. I DONT KNOW HOW BUT I HAD TIME TO GET OUT WALK TO THE BACK OPEN THE DOOR GET THE ARTICALES AND REMOVE THEM BEFORE IT POPED INTO REVERSE. *AK
AIR BAGSAugust 13, 2001
VEHICLE WAS INVOLVED IN A 30-40 MPH FRONTAL COLLISION IN WHICH DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY, CAUSE UNKNOWN. PLEASE GIVE ANNY FURTHER DETAILS.*AK
ENGINE AND ENGINE COOLINGAugust 13, 2001
THE VEHICLE FAILED IN FAIRBORN, OHIO. THE VEHICLE WAS TOWED TO TWO DIFFERENT JEEP GARAGES PRIOR TO BEING DIAGNOSED AS A FAILURE OF THE CAM SENSOR GEARS. THE TECH ASSIGNED TO EVALULATE THE PROBLEM INDICATED THIS IS THE SECOND FAILURE OF THIS TYPE HE HAS SEEN IN TWO WEEKS. THIS FAILURE CAUSES YOU TO LOSE ALL ENGINE POWER, IE POWER STEERING AND POWER BRAKING!. THE DEALERSHIP ALSO INDICATED THAT THE PARTS NEEDED FOR THIS REPAIR ARE ON A "NATIONAL BACKORDER" AND IT COULD TAKE 1 WEEK OR MORE TO OBTAIN THE REPAIR PARTS.*AK
SERVICE BRAKES, HYDRAULICAugust 9, 2001
BRAKE ROTORS WENT BAD. VEHICLE WOULD VIBRATE WHEN BRAKES APPLIED. NO PROBLEM WITH STOPPING IF PRESSING HARD ENOUGH. TOOK TO DEALERSHIP, AND MECHANIC INDICATED ROTORS NEEDED TO BE REPLACED AFTER TEST DRIVING VEHICLE & FELT THE VIBRATION.*AK THE VEHICLE IS DRIVEN EXTENSIVELY ON THE EXPRESSWAY WHERE BRAKES ARE USED VERY LITTLE, THE CONSUMER FEEL THE ROTORS SHOULD NOT HAVE TO BE REPLACED AFTER ONLY 8 MONTHS OF USE, THERE IS STILL A NOISE COMING FROM UNDER THE CAR THAT WAS NOT FIXED WHEN THE ROTORS WERE RELACED. NLM
POWER TRAINAugust 8, 2001
VEHICLE WAS PARKED AND RUNNING INSIDE OF A PARKING LOT. VEHICLE TOOK OFF WITHOUT PRIOR WARNING. THERE WASN'T ANYONE INSIDE OF VEHICLE, AND IT STOPPED ON IMPACT WITH A FENCE.*AK
SUSPENSIONAugust 7, 2001
JEEP PULLS TO THE LEFT AND RIGHT. IT DOESN'T DRIVE RIGHT AND VIBRATES. MECHANIC SAID IT WAS NOT RIGHT. CHECK BY MECHANIC AT DEALERSHIP. NOTHING COULD BE DONE. JEEP IS HAZARDOUS ON THE ROAD WITH THE WAY IT DRIVES AND PULLS. ANOTHER MECHANIC SAID A BELT WAS BROKE IN THE RIGHT TIRE
POWER TRAINAugust 6, 2001
WHILE VEHICLE IS IN OPERATION TRANSMISSION IS CAUSING VEHICLE TO JERK BY JUMPING INTO A LOWER GEAR. DEALERSHIP HAS EXAMINED VEHICLE AND CANNOT REPRODUCE THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
POWER TRAINAugust 6, 2001
VEHICLE WAS PARKED WITH ENGINE RUNNING, EMERGENCY BRAKE NOT APPLIED, AND IT SUDDENLY WENT BACKWARD, AND RAN INTO A BOAT TRAILER THAT WAS RIGHT BEHIND IT. DAMAGE TO VEHICLE WAS $ 540.00, NO INJURIES.*AK *JB
SERVICE BRAKES, HYDRAULICAugust 4, 2001
ROTORS HAD TO BE RESURFACED BECAUSE CAR WOULD SHAKE READY BAD WHEN BRAKING AT ANY SPEED STEERING WHEEL WOULD ALSO SHAKE REALLY BAD DURING BRAKING. *AK
POWER TRAINAugust 4, 2001
HEAVY TRAFFIC, STOP AND GO FOR APPROX 2 HRS, SHIFT LEVER SPONTANEOUSLY POPPED OUT OF DRIVE INTO REVERSE THEN IMMEDIATELY WENT BACK INTO THE DRIVE POSITION. THIS WHILE HAVING FOOT ON BRAKES. THIS CAUSED US TO COLLIDE WITH VEHICLE IN FRONT OF US. DAMAGE TO BOTH VEHICLES RESULTED.*AK
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLAugust 3, 2001
THIS WILL BE THE THIRD TIME IN 30 DAYS I HAVE BROUGHT MY CAR IN FOR REPAIR ON THE TRANSMISSION. THE ENGINE LIGHT COMES ON AND THE OUTSIDE TEMP. GAUGE SAYS IT'S 125 DEGREES OUTSIDE WHEN IT IS 84 DEGREES. I PRESS MY FOOT ON THE PEDAL AND IT HESITATES AND SLOWLY DRIVES UNTIL THE GEAR KICKS IN AND THEN JUMPS FORWARD. FIRST THEY THOUGHT IT WAS THE TRANSMISSION COLNOID, THEN THEY THOUGHT IT WAS THE MODULE UNIT NOW THEY SAY IT'S ELECTRICAL. WHEN PRESSING THE BRAKE, I FEEL A CLICKING ON MY FOOT THAT HAPPENS FREQUENTLY THEN GOES AWAY. THE DEALERSHIP WHERE IT'S BEING SERVICED IS NOT SURE WHAT THE PROBLEM IS AND IT'S TAKING A VERY LONG TIME TO RECTIFY THE SITUATION. I AM A PREVIOUS GRAND CHEROKEE OWNER AND HAD CONSISTANT PROBLEMS WITH THE ROTORS AND THAT ONE. I AM NOW UNSURE OF MY SAFETY AND THE RELIABILITY OF THIS VEHICLE. I HAVE ALREADY CONSULTED AN ATTORNEY AND CAN ONLY HOPE THAT IT DOESN'T NEED TO COME TO THAT. WHAT CAN I DO TO RECTIFY THIS SITUATION ?*AK
ELECTRICAL SYSTEMAugust 3, 2001
WIRING PROBLEM CAUSING MULTIPLE SHORTAGES. *AK
POWER TRAIN,VEHICLE SPEED CONTROLAugust 3, 2001
I PURCHASED/ LEASED A JEEP GRAND CHEROKEE 3/24/01. THE DAY AFTER I DROVE IT OFF THE LOT, I NOTICED A PROBLEM WITH THE TRANSMISSION. THE TRANSMISSION, WHEN DOWN-SHIFTING FROM 2ND TO 1ST GEAR SHIFTED VERY, VERY HARD- SO HARD THAT THERE WAS A LOUD THUMPING/BANGING NOISE THAT WAS QUITE AUDIBLE AND DISTRACTING, AND ALSO THIS ABNORMAL SHIFTING CAUSED THE CAR TO LURCH FORWARD. I IMMEDIATELY CALLED THE DEALER TO EXPRESS MY CONCERN OVER A NEW VEHICLE WITH SUCH A ROUGH TRANSMISSION. I WAS ASSURED BY THE SERVICE DEPT. THAT ALL THE NEW ELECTRONIC TRANSMISSIONS STARTED OFF ROUGH THE 1ST THOUSAND MILES, AND THAT IT NEEDED TO BREAK IN. I GAVE THEM THE BENEFIT OF THE DOUBT, ALTHOUGH I WAS VERY SKEPTICAL; NEVER IN MY LIFE HAVING EXPERIENCED SUCH A HORRIBLY ROUGH TRANSMISSION- ESP. ON A BRAND NEW VEHICLE. AFTER 1000 MILES, THERE WAS NO IMPROVEMENT, AND I TOOK THE VEHICLE IN TO BE EVALUATED. I WAS ASSURED BY THE MECHANIC THAT ALL THE GRAND CHEROKEES TRANSMISSIONS ARE LIKE THIS- IT'S A BUILD UP OF THE HYDROLIC FLUIDS OR SOMETHING. I ONCE AGAIN BELIEVED THEM (NOT REALLY) AND WENT ON MY WAY. THE VEHICLE CONTINUED TO DO THIS, THE SOUND GETTING VERY LOUD AND QUITE STARTLING AT TIMES WHILE IN TRAFFIC. IT ALSO IS QUITE EMBARASSING WITH PASSENGERS IN THE CAR WHO ALSO HAVE BECOME QUITE STARTLED BY THE LOUDNESS AND SHEER FORCE OF THE LURCHING. I TOOK MY VEHICLE IN A SECOND TIME FOR EVALUATION ONLY TO BE TOLD, NOTHING WAS WRONG. IT IS MY FEELING THAT THIS IS A SEVERE DEFECT OF SOME SORT. IN ALL MY YEARS OF DRIVING, I HAVE NEVER EXPERIENCED SUCH PROBLEMS- EXCEPT MAYBE FROM A MANUAL TRANSMISSION THAT BUCKED. I AM PLANNING TO TAKE MY CAR IN YET A THIRD TIME AND DEMAND THE PROBLEM BE RESOLVED, OR I WILL BE INVOKING MY RIGHTS UNDER THE LEMON LAWS. IN LIGHT OF THE RECENT PROBLEMS WITH GRAND CHEROKEES, AND THEIR SHIFTING INTO GEAR WHILE IDLING, I CANNOT SAY THAT I AM SURPRISED. MY VEHICLE ALSO WHEN SHIFTED INTO REVERSE, SOMETIMES MAKES A VERY LOUD CLUNKING, ROUGH SHIFT. PLEASE ADVISE.*AK
POWER TRAINAugust 2, 2001
VEHICLE WAS PARKED IN GARAGE WITH ENGINE RUNNING AND DRIVERS SIDE DOOR OPEN WHEN IT JUMPED OUT OF PARK AND INTO REVERSE, RESULTING IN VEHICLE RUNNING INTO BIKE AND WORK BENCH ATTACHED TO THE REAR OF THE GARAGE. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK THE DOOR SUSTAINED DAMAGE WHEN IT HIT THE CENTER SUPPORT POST IN DOUBLE GARAGE AND THE GARAGE FOUNDATION WAS CRACKED IN SEVERAL SPOTS. NLM
VEHICLE SPEED CONTROLJuly 26, 2001
AT APPROX. 50 MPH A "WHINING" SOUND STARTS IN REAR OF AUTO. AS SPEED INCREASES, THE SOUND INTENSIFIES. TAKE FOOT TOTALLY OFF ACCELERATOR AND IT STOPS.....PICKS UP AGAIN WHEN ACCELERATOR IS DEPRESSED. DEALER SAYS IT IS COMMON IN NEW ALL-TIME 4WD TRANSMISSION. VERY LOUD. *AK
POWER TRAINJuly 24, 2001
WAS TOWING A BOAT TRAILER. STOPPED THE VEHICLE AND PUT IN PARK. EXITED JEEP AND IT JUMPED FROM PARK TO REVERSE. VEHICLE BACKED DOWN STREET WITH BOAT ATTACHED. I CHASED AND TRIED TO JUMP IN, FELL, SCRAPING KNEE. FORTUNATELY THE TRAILER JACKNIFED AT THAT TIME JUST BEFORE THE CAR WOULD HAVE RUN OVER ME. MY BELIEF IS THAT THE FLEXIBLE PLASTIC COVER OVER THE BUTTON ONT HE SHIFT LEVER BECAME WEDGED IN THE BUTTON PREVENTING THE BUTTON FROM RELEASING AND ENABLING THE LEVER TO JUMP FROM PARK TO REVERSE.*AK
POWER TRAINJuly 16, 2001
VEHICLE WAS IDLING IN PARK WHEN IT JUMPED FROM PARK INTO REVERSE, RESULTING IN A COLLISION. DEALER HAS INSPECTED VEHICLE, AND INSTALLED A SAFETY LOCK ON GEAR SHIFTER. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
SERVICE BRAKES, HYDRAULICJuly 16, 2001
SEVERE VIBRATION WHEN APPLYING BRAKES AT HIGHWAY SPEED. DEALER WAS NOTIFIED, AND REPLACED FRONT BRAKE ROTORS ON THREE OCCASIONS WITHIN EVERY 3,000 MILES. BUT, PROBLEM STILL OCCURRING. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
POWER TRAIN,EQUIPMENTJuly 16, 2001
TRANSMISSION PROBLEM/ THE TRANSMISSION BANGS, AND I DO MEAN BANGS INTO GEAR. CHRYSLER SAID THIS IS NORMAL FOR AN ELECTRONIC TRANSMISSION. THIS DOES NOT HAPPEN ALL THE TIME, BUT IT DOES OCCUR AT ANY SPEED AND IN ANY GEAR EXCEPT 1ST. CHRYSLER DISTRICT REP SAID THIS IS THE ELECTRONIC TRANSMISSION SEARCHING FOR THE NEXT GEAR, HE CALLED IT A BURP. I HAVE FELT WHAT HE IS TALKING ABOUT, I HAVE DRIVEN MANY OTHER VEHICLES WITH ELECTRONIC TRANSMISSIONS, BUT WHAT I AM SAYING IS THIS SUV ACTUALLY BANGS OR KLUNKS INTO GEAR SOMETIMES, ESPECIALLY WHEN I FIRST DRIVE IT FOR THE DAY, IT WILL SLAM, NOT BURP,INTO SECOND GEAR . ALSO IT SEEMS TO OCCUR MORE OFTEN WHEN GOING INTO 4TH GEAR, WHEN MY SPEED IS IN THE 45 TO 50 MILES PER HOUR RANGE. THIS SUV HAS SLAMMED INTO GEAR WHILE UP SHIFTING AND DOWN SHIFTING. THERE IS NO WAY THIS SLAMMING / BANGING / KLUNKING INTO GEAR CAN BE CONSIDERED NORMAL. A/C PROBLEM - THE VEHICLE HAS A MISS IN IT WHEN A/C IS ON. MOST NOTICABLE WHEN ON THE HIGHWAY, OCCURS ABOUT EVERY 10 SECONDS. IT FEELS LIKE THE VEHICLE HAS JUST GONE OVER A BUMP IN THE ROAD. I WAS TOLD THIS IS ALSO NORMAL . THIS IS THE A/C SYSTEM CYCLING. I HAVE DRIVEN WELL OVER A HUNDRED VEHICLES OR MORE, ALL OF THEM AUTOMATICS, ALL OF THEM HAD A/C , NO OTHER CAR ,TRUCK OR SUV I HAVE EVER DRIVEN HAS HAD A MISS OR LURCH EVERY 10 SECONDS WHEN THE A/C IS ON OR SLAMS INTO GEAR. CHRYSLER SAYS THIS IS COMPLETELY NORMAL, I HAVE GONE AND TEST DRIVEN 3 OTHER GRAND CHEROKEE LIMITEDS, I DID NOT NOTICE THESE PROBLEMS WITH THOSE VEHICLES.*AK
VEHICLE SPEED CONTROLJuly 11, 2001
AT 67 MPH WITH SPEED CONTROL ON, JEEP ACCELERATED AT MAX. SPEED. HAD TO APPLY BRAKE TO DISENGAGE CONTROL AT 80 MPH. SPEED CONTROL BUTTONS WOULD NOT WORK. HAD TO STOP AND PUT JEEP IN PARK TO TURN OFF SPEED CONTROL. SPEED CONTROL BUTTONS FAILED TO WORK WHEN RETURNED TO DRIVE. LATER THAT DAY, SPEED CONTROL WORKED NORMAL.*AK
EXTERIOR LIGHTING,VISIBILITYJuly 11, 2001
I WENT TO GRAYSON JEEP AND REPORTED THAT I HAD POSSIBLE SAFETY ISSUES WITH MY VEHICLE THAT NEEDED TO BE ADDRESSED. THE ASSISTANT SERVICE MANAGER REFUSED TO LOOK AT MY VEHICLE AND SAID THAT I NEEDED AN APPOINTMENT TO BE SEEN. HOWEVER, THE DEALERSHIP HAS NO "BY APPOINTMENT ONLY" POLICY. I ASKED TO SPEAK TO THE SERVICE MANAGER. WHEN THE SERVICE MANAGER CAME OUT (J.R. LAUDERMILK), I TOLD HIM THE SITUATION AND HE RESPONDED BY SAYING THAT THEY WERE NOT GOING TO WORK ON MY VEHICLE SO I SHOULD LEAVE THE PROPERTY. I ASKED HIM ON WHAT GROUNDS HE REFUSED TO WORK ON MY VEHICLE AND HE RESPONDED BY SAYING THAT THEY WERE AN INDEPENDANTLY OWNED DEALERSHIP AND HE DID NOT HAVE TO HONOR MY WARRANTY IF HE DIDN'T WANT TO. I REFUSED TO LEAVE THE DEALERSHIP UNTIL I RECEIVED THE OWNERS NAME AND NUMBER. AFTER CALLING THE OWNER TO DISCUSS THE SITUATION WITH HIM HE HAS FAILED TO RETURN MY CALLS. THE DEALERSHIP SHOULD BE HELD RESPONSIBLE FOR FAILING TO RESPOND TO A SAFETY RELATED ISSUE WITHOUT GROUNDS FOR DOING SO. NO SAFETY DEFECT MENTIONED. *AK
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEMJuly 10, 2001
WHILE DRIVING 70 MPH ENGINE STALLED, NO PRIOR NOTICE. CONSUMER UNABLE TO START VEHICLE. HAD TO BE TOWED TO DEALER. DEALER STATED PROBLEM WAS WITH ELECTRICAL SYSTEM AND REPLACED CAM SENSOR. MILEAGE AT THE TIME WAS 591. *AK
POWER TRAINJuly 6, 2001
PE O1 021/ROLLED AWAY IN PARK: WHILE PARKED WITH EMERGENCY BRAKE ENGAGED AND WITH THE ENGINE TURNED OFF, VEHICLE ROLLED OUT OF DRIVEWAY AND OVER A STOP SIGN. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
POWER TRAINJuly 5, 2001
WHILE IN PARK AND IDLING VEHICLE JUMPED INTO REVERSE AND TRAVELED ONTO A BUSY ROADWAY. CONSUMER EXPERIENCED CUTS, SCRAPES, AND AN UNKNOWN KNEE INJURY WHILE JUMPING INTO VEHICLE TO APPLY THE BRAKES. VEHICLE CRASHED INTO A POLE . *SLC
POWER TRAINJuly 4, 2001
GRAND CHEROKEE WAS IN PARK WHEN IT SUDDENLY SLIPPED INTO REVERSE, AND WRECKED.*AK
POWER TRAINJuly 2, 2001
I WAS DRIVING AND HEARD A NOISE COME FROM THE FRONT RIGHT. THE JEEP THEN PULLED HARD TO THE LEFT AND CRASHED INTO A PARKED CAR. BY LOOKS, THE SUSPENSION, STEERING, AND DRIVELINE COMPLETELY BROKE OR DETACHED. I DO NOT KNOW WHAT CAUSED THE PROBLEM.
SEAT BELTSJuly 1, 2001
THE SEAT BELTS DID NOT FAIL, BUT THE BELT WOULD CATCH ON THE DOOR LATCH AND WAS RUBBING HOLES INTO THE BELT. JEEP WAS CONTACTED ABOUT THIS PROBLEM ON 2/14/01, THEY CALLED AND SAID THAT IT WAS A "DESIGN FLAW" BUT UNTIL MORE COMPLAINTS WERE RECEIVED, THEY WOULD DO NOTHING ABOUT IT. DEMONTROND WAS ALSO ADVISED ABOUT THE PROBLEM, BUT I WAS TOLD THAT FOR THEM TO LOOK AT IT, IT WOULD COST ME FOR THEM TO LOOK AT IT. THE JEEP HAS BEEN "TRADED. *AK
POWER TRAINJune 22, 2001
SPEEDOMETER DOES NOT READ CORRECTLY. WHILE SPEEDOMETER READS 55 MPH, VEHICLE IS ONLY TRAVELING AT 52 MPH. *AK DEALER INFORMED CONSUMER THAT UNLESS THE SPEEDOMETER WAS OFF BY 5 MILES MPH, IT WAS CONSIDERED TO BE OKAY. *SLC
UNKNOWN OR OTHERJune 13, 2001
THE FACTORY REP LAGHED AT ME AND WILL DO NOTHING ABOUT REPLACING THE JEEP I AM 62 YEARS OLD AND DO NOT FEEL SAFE IN THIS CAR. NO SAFETY DEFECT LISTED. *AK
STEERINGJune 8, 2001
POWER STEERING MAKES HONKING NOISE WHEN TURNED. DEALER CLAIMS THAT THIS IS UNFIXABLE AND IS DUE TO A POWER STEERING FLUID SURGE THAT CAUSES THE HOSE TO VIBRATE. CHRYSLER'S RESPONSE IS BASICALLY TO 'LIVE' WITH IT.
STEERING,SERVICE BRAKES, HYDRAULIC,VISIBILITYJune 5, 2001
WHEN BRAKES ARE APPLIED VEHICLE VIBRATES. DEALER HAD SURFACED FRONT AND REAR ROTORS, BUT PROBLEM HAS REOCCURRED.*AK HUMMING NOISE FROM STEERING WHEN MAKING SHARP LEFT TURNS. FRONT WINDOW SKIPS WHEN PUTTING WINDOW DOWN WITH AUTO, DEALER LUBED WINDOW TRACKS. *SLC
STEERING,SEATSMay 31, 2001
I WILL NEVER BUY ANOTHER CHRYSLER. NO SAFETY DEFECT MENTIONED. *AK
EQUIPMENTMay 31, 2001
IT IS NOT POSSIBLE TO SECURE LOADS TO THE ROOF RACK, THE TIE-DOWN HOLES ARE NOT DRILLED ALL THE WAY THROUGH THE SLIDE RAILS, IT IS TOO SHORT, AND THE CROSSBARS COVER THE TIE DOWN HOLES WHEN SPREAD TO THE LAST POSITION AT EACH END, CONSUMER STATES HIS PREVIOUS 1993 CHEROKEE HAD TIE DOWN HOLES THAT WERE DRILLED ALL THE WAY THROUGH THE SLIDE RAILS WHERE HE WAS ABLE TO PROPERLY SECURE LOADS WITH NO PROBLEM. *SLC
EQUIPMENTMay 31, 2001
CONSUMER STATES THE ROOF RACK IS NOT USABLE, DUE TO THE TIE-DOWN HOLES ARE NOT DRILLED ALL THE WAY THROUGH THE SIDE RAILS, AND THE SPREAD BETWEEN THE CROSSBARS BEING REDUCED BY APPROXIMATELY 22 INCHES, CONSUMER WAS INFORMED BY MANUFACTURER THAT THIS FUNCTION IS THE VEHICLES DESIGN AND NOT A DEFECT AND MANUFACTURER HAS DENIED CONSUMERS REQUEST FOR ANY ASSISTANCE.*JB
EQUIPMENTMay 31, 2001
CONSUMER STATES THE ROOF RACK IS NOT USABLE, DUE TO THE TIE-DOWN HOLES ARE NOT DRILLED ALL THE WAY THROUGH THE SIDE RAILS, AND THE SPREAD BETWEEN THE CROSSBARS BEING REDUCED BY APPROXIMATELY 22 INCHES, CONSUMER WAS INFORMED BY MANUFACTURER THAT THIS FUNCTION IS THE VEHICLES DESIGN AND NOT A DEFECT AND MANUFACTURER HAS DENIED CONSUMERS REQUEST FOR ANY ASSISTANCE.*JB
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLINGMay 24, 2001
ALSO A BRAKE PROBLEM THAT THEY SAID THEY FIXED BY ROTATING AND CLEANING THE ROTORS. IS THIS FIXED?*AK
SERVICE BRAKES, HYDRAULICMay 24, 2001
ALSO A BRAKE PROBLEM THAT THEY SAID THEY FIXED BY ROTATING AND CLEANING THE ROTORS. IS THIS FIXED?*AK
SUSPENSIONMay 14, 2001
FRONT END PROBLEMS CAUSING VEHICLE TO PULL AT ANY SPEEDS SLIGHTLY TO RIGHT OR HARD TO THE LEFT, POSSIBLY DUE TO OUT OF ALIGNMENT WHICH DEALER HAS ATTEMPTED TO FIX 3-4 TIMES, BUT CANNOT FIX DEFECT. *AK
STEERINGMay 10, 2001
VEHICLE IS PULLING TO RIGHT AT ALL TIMES, DEALER STATED IT WAS STEERING GEAR ASSEMBLY. THERE IS RECALL 01V007000/ STEERING GEAR ASSEMBLY, BUT THIS VEHICLE IS NOT INCLUDED DUE TO VIN. *AK
POWER TRAIN,VEHICLE SPEED CONTROLMay 7, 2001
WITH CRUISE CONTROL ON AND GOING UP A HILL THERE IS HESITATION, AND THEN VEHICLE SLAMS INTO A LOWER GEAR. SLAM IS SO BAD THAT PASSENGERS ARE STARTLED. TOOK TO DEALER, AND THEY SAID THEY DON'T KNOW WHAT TO DO ABOUT THIS PROBLEM.*AK CONSUMER WAS TOLD BY DEALERSHIP THAT THIS IS NORMAL. *JB
FUEL SYSTEM, GASOLINEApril 16, 2001
VEHICLE EXPERIENCED FIRE, IT APPEARS TO HAVE BEEN CAUSED BY A FAULTY FUEL LINE, CLAIM 06-5384-812. *SLC
FUEL SYSTEM, GASOLINEApril 16, 2001
VEHICLE EXPERIENCED FIRE, IT APPEARS TO HAVE BEEN CAUSED BY A FAULTY FUEL LINE, CLAIM 06-5384-812. *SLC
EQUIPMENTApril 8, 2001
OWNERS MANUAL STIPULATES THAT "END CAPS SHOULD NOT BE USED AS HOLD DOWNS. TIE DOWN HOLES ARE PROVIDED AT THE FRONT AND REAR ENDS OF THE SLIDE RAILS." THE TIE DOWN HOLDS ARE NOT USABLE BECAUSE THE HOLES DO NOT GO ALL THE WAY THROUGH SLIDE RAILS.*AK
ELECTRICAL SYSTEMApril 1, 2001
THE HORN CAN ONLY BE SOUNDED IN A CERTAIN SMALL AREA ON THE STEERING WHEEL, IT HAS TO BE FORCEFULLY COMPRESSED WITH THE HEEL OF THE HAND FOR IT TO SOUND. NLM
ENGINE AND ENGINE COOLINGMarch 29, 2001
VEHICLE WAS PARKED WHEN ENGINE FIRE STARTED, CLAIM 38-J660-506. *SLC
ENGINE AND ENGINE COOLINGMarch 29, 2001
VEHICLE WAS PARKED WHEN ENGINE FIRE STARTED, CLAIM 38-J660-506. *SLC
STEERING,SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,STRUCTUREMarch 27, 2001
STRUCTURE UNDERNEATH IS RUSTING OUT. ALSO, BRAKE LINE IS CORRODED/ EXHAUST IS PITTED, AND STEERING SPINDLE RUSTED AND CORRODED. FRONT AND REAR SUSPENSION ARE CORRODED ALSO. *SLC
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGSMarch 23, 2001
WHILE DRIVING ON HIGHWAY AT 70 MPH AND WITHOUT WARNING, HEADLIGHTS WENT COMPLETELY OUT CAUSING POOR VISIBILITY WHICH RESULTED IN AN ACCIDENT, CONSUMER REARENDED ANOTHER VEHICLE CAUSING ONE INJURY, UPON IMPACT THE AIRBAGS DID NOT EXPERIENCE DEPLOYMENT, CONSUMER HAD BEEN TO DEALER SEVERAL TIMES DUE TO TAILLIGHTS INOPERABLE AND HEADLAMPS INOPERABLE PRIOR TO ACCIDENT, DEALER REPLACED FUSES AND FOUND CONNECTOR'S LOOSE. CONSUMER STATES FRONT END PULLED TO THE LEFT WHILE DRIVING, DEALER FOUND NO PROBLEMS. CONSUMER STATES ON NORMAL BRAKING, PEDAL GOES TO THE FLOOR AND DURING ABOVE MENTIONED ACCIDENT BRAKES LOCKED CAUSING A BLOCK OF SKID MARKS, PRIOR TO ACCIDENT WHEN DEALER COULD FIND NO PROBLEMS WITH ABS OR HYDRAULIC BRAKE SYSTEM. VEHICLE HAD STALLED ON 2 OCCASIONS AT STOPS, DEALER FOUND NO PROBLEM AND 3000 MILES LATER THE STALLING OCCURRED AGAIN, HOWEVER DEALER STILL COULD NOT FIND PROBLEM, POSSIBLE ENGINE PROBLEM. *SLC
VEHICLE SPEED CONTROLMarch 20, 2001
WE WERE EXITING A CAR WASH.THE TRANSMISSIOM WAS IN NEUTRAL, THE ENGINE WAS IDLING AND MY FOOT WAS ON THE BREAK PEDAL.I PUT THE TRANSMISSION INTO DRIVE WITH MY FOOT STILL ON THE BRAKE PEDAL AND THE CAR LEAPED AHEAD AT FULL THROTTLE ALL 4 WHEELS PEELING RUBBER. THE BRAKES DID NOT WORK AND PUTTING THE TRANSMISSION INTO LOW HAD NO EFFECT ON THE ENGINE.WE WERE WITHIN 50 FEET OF A BUSY STATE HIGHWAY AND DIRECTLY ACROSS THE ROAD FROM A GAS STATION. IN ORDER TO NOT GO ONTO OR ACROSS THE HIGHWAY I CUT THE WHEELS SHARPLY TO THE LEFT GOING THROUGH AYARD, JUST MISSING A TREE AND TELEPHONE POLL. THE CAR IS NOW SLIDING SIDEWAYS AND HIT THE SIDE OF THE PARKING LOT NEXT TO THE CAR WASH CAUSING BOTH WHEELS AND TIRES ON THE PASSENGER SIDE TO BE SEVERLY DAMAGED AND THE CAR TO DO A 180 DEGREE SLIDE. THIS ALL TRANSPIRED IN ABOUT 4-5 SECONDS AND AT THIS POINT I WAS ABLE TO TURN OFF THE IGNITION AND THE CAR CAME TO A HALT. I REPORTED THIS TO CHRYSLER, THROUGH MY DEALER. MY DEALER WAS VERY HELPFUL AND FELT THAT THIS CAR SHOULD NOT BE ON THE HIGHWAY.CHRYSLER FELT THAT IT IS A PROBLEM BETWEEN MY INSURANCE COMPANY AND MYSELF. THERE IS NO WAY THAT I CAN EVER FEEL SAFE IN THIS VEHICLE AGAIN AND I FEAR FOR THE SAFETY OF MY FAMILY AND ANYONE WHO MIGHT BE IN THE WAY OF THIS VEHICLE IF THIS EVER HAPPENS AGAIN.*AK
SUSPENSION,POWER TRAINMarch 10, 2001
VEHICLE WILL NOT TRACK, CONSTANTLY PULLS RIGHT, DEALER ADDRESSED AND IT STILL PULLS RIGHT. VIBRATION FELT BETWEEN 35-50 MPH FROM REAR, DEALER REPLACED MANY AXLE PARTS, VIBRATION STILL FELT*AK
ELECTRICAL SYSTEM,EQUIPMENTMarch 7, 2001
CONSUMER WAS WORKING UNDER HOOD WITH A WRENCH, IT SLIPPED OUT OF HIS HAND, FELL ONTO BATTERY POSITIVE CONNECTOR, AND STARTED A SHORTAGE WHICH RESULTED IN A FIRE. DAMAGES WERE $770. MANUFACTRES HAS NO PLANS OF ADDING RUBBER OVER CONNECTOR THAT WOULD ELIMINATE THIS FROM HAPPENING AGAIN. *AK
VEHICLE SPEED CONTROLFebruary 20, 2001
WHEN SHIFTING FROM PARK TO DRIVE THROTTLE SUDDENLY OPENED WIDE, CAUSING VEHICLE TO PULL OFF AT TOP SPEED. VEHICLE HIT A BUILDING. DEALER HAS BEEN CONTACTED.*AK
SERVICE BRAKES, HYDRAULICFebruary 12, 2001
FRONT BRAKE ROTORS WAPRED AFTER ONLY 5000 MILES RESULTING IN STEERING WHEEL SHUDDER ON BRAKING
STRUCTUREFebruary 1, 2001
DESIGN OF CENTER CONSOLE W/SHIFT LEVERS RESTRICTS DRIVER'S RIGHT ARM MOVEMENT FOR TALLER DRIVERS, SHIFT LEVER TOO LARGE IN FRONT OF ASH TRAY, POTENTIAL CAUSE FOR ACCIDENT. *CJ
STEERINGJanuary 23, 2001
RECALL 01V00700/ MANUFACTURER'S RECALL 965; STEERING MAKES A GRINDING NOISE ONLY WHEN TURNING. VEHICLE HAS BEEN TO DEALER 3 TIMES. CHRYSLER HASN'T INSTRUCTED HOW TO REPAIR IT. *AK
AIR BAGSJanuary 17, 2001
I HAVE 16,000 IN DAMAGESO FAR ON MY JEEP AND THE MORE THEY TAKE APART THE MORE THEY FIND. I WENT OF THE ROAD AND HIT A TREE NEITHER AIRBAG DEPLOYED. I HAVE A CUT ON MY FACE THAT WENT ALL THE WAY THROUGH TO MY TEETH,I WILL HAVE THIS FOR THE REST OF MY LIFE. Y FIND. *AK
AIR BAGSDecember 20, 2000
WHILE DRIVING 45-50 MPH VEHICLE INVOLVED IN FRONT COLLISION, NEITHER AIRBAG DEPLOYED. CHRYSLER IS SENDING INVESTIGATORS. VEHICLE MOST LIKELY TOTALLED. *AK THE AIR BAG FAILURE RESULTED IN PASSENGERS INJURY. *YH
SUSPENSIONOctober 27, 2000
WHILE DRIVING ABOUT 20 MPH VEHICLE STARTED WANDERING SIDE TO SIDE UNTIL LOSING CONTROL OF VEHICLE, WENT OFF, AND AVOIDED CRASHING. THEN, DEALER HAD CHECKED BRAKES, BUT DID NOT FOUND THE CAUSE. *AK
TIRESOctober 12, 2000
CONSUMER WAS TRAVELING 45MPH ON HIGHWAY AND HEARD A NOISE. THERE WAS VIBRATION INSIDE OF VEHICLE. HE WAS ABLE TO PULL OVER TO THE SHOULDER, AND NOTICED THAT LEFT REAR TIRE TREAD SEPARATED FROM THE RIM. TIRE WAS A GOODYEAR TIRE, 15INCH TIRES.*AK
ELECTRICAL SYSTEM,VISIBILITY,AIR BAGS,EQUIPMENTOctober 4, 2000
VEHICLE IS EXPERIENCING PROBLEMS WITH THE ELECTRICAL SYSTEM AND WIRING HARNESS. CONSUMER HAS PURCHASED VEHICLE A WEEK AGO, AND WITHIN 4 DAYS VEHICLE WAS TAKEN TO DEALER. DEALER HAS SINCE KEPT VEHICLE WITH NO REMEDY. PERIODICALLY, THE POWER WINDOWS DID NOT WORK. AIRBAG LIGHT WOULD COME ON AND OFF, AND AIR CONDITIONER WOULD NOT WORK. ALSO, VEHICLE HAD A GAS FUME SMELL AFTER VEHICLE WOULD NOT START.*AK