268 consumer complaints have been filed with NHTSA for the 2012 Hyundai Genesis. Click any complaint to view the full owner description.
SERVICE BRAKESFebruary 6, 2026
I am submitting this letter as a formal safety defect complaint regarding my 2012 Hyundai Genesis 5.0 sedan, which is experiencing braking system behavior that directly mirrors the defect described in Hyundai Recall Campaign 114 (NHTSA Campaign 13V489000), despite my vehicle not being included by VIN. Although excluded by VIN, the functional failure mode matches recalled vehicles, indicating the defect population may extend beyond the original VIN range. The vehicle exhibits the following symptoms: 1.Excessive and inconsistent brake pedal travel 2. Soft and spongy brake pedal feel 3. Highly variable brake biting point 4. Requirement to pump the brake pedal to obtain normal braking 5. Unpredictable brake engagement during normal driving These symptoms are intermittent and occur without warning, significantly increasing stopping distance and reducing driver confidence. The behavior is consistent with internal hydraulic or HECU malfunction, which the original recall attributes to corrosion caused by improper brake fluid formulation. I am particularly concerned because I am a disabled driver, and any reduction in braking reliability presents an elevated safety risk. Unpredictable brake response materially affects my ability to operate the vehicle safely and to respond to emergency conditions. While Hyundai has limited the recall to certain VIN ranges, Model Years Affected: 2009–2012 Hyundai Genesis sedans built April 30, 2008 – March 28, 2012. The braking behavior is functionally identical to recalled vehicles. This suggests the defect may not be limited to the originally identified production range and warrants further investigation. I respectfully request that NHTSA: 1. Review this complaint in the context of the existing recall 2. Evaluate whether the defect population should be expanded 3. Initiate further inquiry into VIN-excluded vehicles exhibiting identical symptoms 4. This issue represents a clear safety concern with potential for serious injury
SERVICE BRAKESJanuary 31, 2026
Brake line on driver rear rusted and leaking above brake hose. Cannot drive vehicle safely with this leak. Would leak brake fluid each time I step on brake pedal. Problem magnified when car is on and brake booster is working. Vehicle not at dealer or mechanic yet, but link to video of driver rear brake line leaking on 1-31-2026: [XXX] Service Campaign 991 [XXX] ) was completed less than two years ago on Feb 19, 2024 (today is 1/31/2026). See note about "dealer will apply an anti-corrosion treatment to certain parts, and *replace the brake lines if necessary*" Not told about any rust, nor any parts replaced. Link to service campaign quote: [XXX] No warning lamps, messages, or symptoms of the problem. Assumed wheel liner covered brake line from salt. Vehicle is located in [XXX] and I suspect other brake lines are also rusted out. Would like manufacturer to replace all brake lines under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
AIR BAGSMay 6, 2025
The contact owned a 2012 Hyundai Genesis. The contact stated that while driving at an unknown speed, she collided with another vehicle on the front driver's side. No air bags deployed. BM Automotive towed the vehicle, then the vehicle was towed to her local dealership. The contact stated that she sustained head and back injuries. The contact mentioned they informed her that she sustained whiplash as well. Medical attention was required. The contact stated that a police report was filed. The vehicle was deemed a total loss. The contact mentioned that the seat belt did retract during the impact. The contact stated that the failure was not diagnosed by a dealer or independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash reported1 injury(ies)
NHTSA #11659300VISIBILITYFebruary 5, 2025
The contact owns a 2012 Hyundai Genesis. The contact had engaged the windshield wipers during a light rainstorm and noticed that the intermittent wiper function was not working as designed. The contact stated that gradually the wiper speeds were no longer functional, and only the high-speed option was operable. The contact had taken the vehicle to the local dealer who diagnosed that the gasket around the wiper motor had failed, and that water had entered the wiper motor and determined that the wiper motor needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred; however, the contact had taken the vehicle to a local dealer and was advised that the vehicle was no longer under warranty and had to be repaired out-of-pocket. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the gasket around the wiper motor had deteriorated, and water was leaking into the wiper motor's electrical circuits. The contact was advised by the mechanic that there was a recall, NHTSA Campaign Number: 16V117000 (Visibility); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.
ENGINENovember 8, 2024
These cars has some serious engine issues they are literally defective I've had 5 different engines installed in my car I keep the maintenance up on my car but its still no luck with the engines I've risked my life from almost having accidents due to engine failure I have proof that these calls have been engines and I honestly feel like it's a serious issue that needs to be adjusted
Fire reported1 injury(ies)
NHTSA #11624127ENGINENovember 8, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound emanating from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was towed back to the independent mechanic, who again diagnosed a failure with the engine and informed the contact that the engine needed to be replaced a second time. The vehicle was repaired, but the failure reoccurred three additional times. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
POWER TRAINJuly 28, 2024
During normal driving conditions, the 8 speed automatic transmission will randomly hesitate to upshift from 2nd to 3rd and from 4th to 5th, causing an unpredictable loss of power. Symptoms will show up intermittently, and do not seem to be caused by certain events. This is unsafe because the unpredictability of the problem could cause power loss during moments where acceleration is needed to avoid an accident (moments which would otherwise be completely safe, i.e. merging onto a freeway, turning across incoming traffic, right turns into the direction of traffic, etc.) This problem already has a TSB issued by Hyundai. Problem has been reproduce by a technician. Component has been checked by a technician. There are no warning lights or other symptoms before failure.
UNKNOWN OR OTHER,SERVICE BRAKESJune 1, 2024
Sep 22, 2023 Manufacturer Recall Number251 NHTSA Recall Number23V651000 Recall Status: Recall Incomplete, remedy not yet available June, 2024 It has been 10 months since an alert from Hyundai to park this vehicle outside due to chance of fire. I need this car repaired or repurchased by Hyundai. 10 Moinths is far too long for a repair.
ELECTRICAL SYSTEM,ENGINEMay 2, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated while driving 10 MPH, the vehicle stalled in the middle of the road. There was no warning light illuminated. The contact shifted into park(P) and pressed the Push to Start button, and the vehicle restarted. The contact was able to continue driving. The contact stated that an OBD scanner was unable to retrieve any diagnostic trouble codes for the failure. The contact stated that the failure recurred while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 85,000. The contact is requesting to be contacted via telephone in reference to this inquiry.
ELECTRICAL SYSTEM,ENGINEApril 9, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at approximately 35 MPH, the vehicle lost motive power, shut off but was able to coast off the highway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the electronic computer motherboard needed to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 62,000.
ENGINEApril 4, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated that the vehicle hesitated to start and made a continuous clicking sound before starting. Additionally, while driving at approximately 40 MPH, the vehicle stalled. The contact stated that the ABS, and traction control warning lights were illuminated intermittently. The vehicle was taken to an independent mechanic where it was diagnosed with a drained battery. The vehicle was repaired; however, the failure recurred, and the vehicle was taken to the same independent mechanic where it was diagnosed with a faulty tensioner. The vehicle was repaired; however, the failure recurred, and the vehicle was taken to the same independent mechanic where it was diagnosed with an unknown failure. The mechanic stated that there was no available fix for the vehicle and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 210,034. The VIN was not available.
SERVICE BRAKESMarch 19, 2024
Re: [XXX] It has been 6 months since a recall notice was sent indicating: FIRE RISK WHEN PARKED As of 3/9/2024, the recall is still marked: REMEDY NOT YET AVAILABLE This is unacceptable. What are my options to get this resolved immediately? [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINEMarch 10, 2024
recall from 2014 under Hyundai genesis BH over brake corrosion and leading to HECU /electrical / wheel stability/electrical wire problems /fire Also immobilizer and safety I now have no dash or steering wheel controls Believe car was broken into shows signs of elapsed time/fob and controls inside no longer work Two fuses inside driver side panel spark even when car is not on Took to Springfield Hyundai They not only lied and stated my car isn’t under any recall but they stated online they did a safety inspection which is not true I just replaced rear brakes and after barely driving 1,000 miles the brakes are making a wearing metal noise and sound like they are bad again I even stated I had information for the immobilizer since Hyundai didn’t install on any of their vehicles until 2022 Now I enter my vin and it comes up under the 2 door coupe not the sedan (BH) Also found archived article from car and driver about the FBI suing Hyundai in 2014 over the exact model and make 2012 Hyundai Genesis BH over brake corrosion accidents and HECU issues causing accidents and other electrical issues Now I am scared worried and I am being ignored an neglected Driving a car that clearly is not safe and putting my life in danger if I have a tampered VIN from theft of no immobilizer this is Hyundai negligence and now my VIN isn’t showing correctly for my make and model I NEED help I have videos of fuses sparking and printed recall Info for my make and model under NHTSA safety investigations I have NEVER received one recall notice from Hyundai in the mail since I am the owner since 2019 I also show DMV records of many registration transactions for years I owned vehicle I only get one registration per year Some shows 2 & 3 prior owner of vehicle worked for a car dealership in Woodbury Even Vehicle History reports aren’t correct
SERVICE BRAKES, HYDRAULICJanuary 26, 2024
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, and the vehicle failed to immediately stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster and brake master cylinder. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic) but the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 22,000.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEJanuary 14, 2024
Submitted complaint of unsafe fumes /gas smells emitting from engine and into cabin of car to site on 10/23/2023 for my vin the complaint I see is under Tires This should be under engine I said nothing about tires it's a 2012 Hyundai Genesis BH 4 door sedan battery wasn't holding charge engine idles high and low poor gas mileage and sluggish brake light always on even after repair
TIRESNovember 17, 2023
The contact owns a 2012 Hyundai Genesis. The contact stated upon starting the vehicle, an abnormal fuel odor was coming from the vehicle with heavy smoke coming from the exhaust pipe. The contact stated that the tire pressure and brake warning lights were illuminated. The vehicle was not serviced or diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 170,000.
POWER TRAINNovember 15, 2023
The contact owns a 2012 Hyundai Genesis. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The contact stated that the check engine light was later illuminated, and the vehicle was taken to a second independent mechanic. The mechanic retrieved a code for a defective pressure sensor. Upon investigation, the contact discovered Manufacturer Communication Number: 16-8at-011) which he linked to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Manufacturer Communication Number. The vehicle was not repaired. The failure mileage was approximately 155,620.
ENGINENovember 13, 2023
Car shuts off while driving for no reason. Happens last time on the beltway. No check engine light or warning that it will cut off. Doesn’t happen at the mechanics. No one knows why it happens. I see this is an ongoing issue for Genesis
POWER TRAIN,ENGINESeptember 21, 2023
The contact owns a 2012 Hyundai Genesis. The contact stated while driving 25-30 MPH, the vehicle stalled inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continue driving. The contact stated that the failure had been recurring while driving. The vehicle was taken to an unknown local dealer, and to an independent mechanic; however, the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
ELECTRICAL SYSTEMAugust 29, 2023
Driver's side passenger door lock does not electronically function--either by key fob or by driver's control. Passenger door must be manually locked and unlocked. This defect was present from time car was purchased new but was only discovered after car was out-of-warranty since passenger door had never been used until grandchildren began using back seat. This represents an safety hazard in the event that back-seat passenger needs to exit car quickly via electronic means. We are aware that this defect is quite common among 2012 Hyundai Genesis owners. Hyundai Motors of America knows that this was a manufacturing design defect but thus far, is unwilling to support warranty repair. Warranty repair is quite costly, averaging $700-900, and this is likely the reason why HMA has elected to publicly hide and ignore the issue.
SERVICE BRAKESAugust 29, 2023
Brakes are spongy/soft - My car has been inspected by a Hyundai dealership and an ABS control module replacement has been recommended at cost of $2901. A safety recall campaign was issued in 2012 to include "certain 2009-2012MY Genesis (BH) produced from April 30, 2008 to March 28, 2012 (Recall #114). On May 9, 2022, TSB #22-BR-001H-1 was issued. My car's VIN indicates that my car was produced March 30, 2012 and the repair under the "extended warranty" has been denied because my car was produced two days later and therefore not included in the safety recall. I have reached out to Hyundai and I have a case manager assigned to me.
AIR BAGSAugust 29, 2023
The area in the dash where the passenger airbag is contained recently got two Cracks along the edges of the airbag compartment as if the airbag tried to go off and didn't. There was no collision, the dash just cracked. The very next day the airbag light came on and had been on ever since. This seems to be a common problem. With. These cars. Hyundai needs to step it up
UNKNOWN OR OTHERMay 21, 2023
Vehicle shuts off at red lights or when making very low speed turns. Indicator on dash shows 'KEY' symbol and sometimes battery symbol. I then have to shift to park or neutral to push button restart vehicle. Other times I'm parked with vehicle idling and it simply shuts off. This issue puts me at risk because it shuts off while driving on public roads with other vehicles. The repair shop can't find out why this is happening and the vehicle flashes no check engine light and there are no stored codes. This began a couple months after I had a new battery installed in the vehicle and put a new battery in the key fob. Vehicle now, no longer recognizes key fob. I have to manually insert key fob into a key fob slot inside vehicle in order to crank it. This seems to be an issue with the 2012 model Genesis, as I have read on several online forums of other owners experiencing the same problem.
SERVICE BRAKES, HYDRAULICMarch 28, 2023
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving at 10 MPH, the brake pedal went to the floorboard while depressed. The contact related the failure to NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 181,000.
ELECTRICAL SYSTEMFebruary 11, 2023
I am reporting an electrical problem w my 2012 hyundai Genesis. My back driver's side door lock just stopped working in 2021 & a few months later , my front passenger seat door locks also stopped working. I brought it in to the dealer this morning to have both locks checked. I know the back seat door lock is the actuator & im assuming that’s the issue w the front one too. I’m waiting to hear back from the dealer what the problem is, but actuators on the 2012 genesis are defective or it’s an electrical problem. No accidents happened bc of it, I was just told to report this issue.
SERVICE BRAKESDecember 28, 2022
Brakes are spongy and do not engage properly
SERVICE BRAKES, HYDRAULICSeptember 20, 2022
2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 13V-489. THE CONSUMER STATED THE VEHICLE WAS MAKING NOISE. WHILE BRAKING. ALL FOUR ROTORS WERE RUSTED AND REPLACED. THE VEHICLE MADE A WHINE NOISE AT COLD STARTS. TRANSMISSION ASSMBLY WAS REPLACED. THE CONSUMER STATED AFTER THE VEHICLE WAS REPAIRED, THE NOISE CONTINUED. THE DEALER ADVISED THE CONSUMER TO TRANSPORT THE VEHICLE TO ANOTHER DEALER TO BE DIAGNOSED AND REPAIRED.
SERVICE BRAKESSeptember 13, 2022
ECBM Electronic Control Brake Module malfunctioned at 78,500 miles and dealer could not fix because computer would not read anything. Cold have caused a serious accident if it had happened when driving.
ELECTRICAL SYSTEMSeptember 10, 2022
The rear view camera continues to not work properly. The camera screen will either display a black or scrambled view or none at all. This happens periodically from month to month. When the screen becomes scrambled, it creates a major safety issue. If there was an person or object directly behind the car when backing up, you would not be able to see it. There are no warnings or notifications from the car when this happens.
POWER TRAIN,SERVICE BRAKESSeptember 1, 2022
The contact owns a 2012 Hyundai Genesis. The contact stated that vehicle was taken to the dealer to be serviced under NHTSA Campaign Number: 13V489000 (Service Brakes, Hydraulic) however, days later the contact stated that while driving the brake pedal was depressed and felt spongy while the vehicle was coming to a stop. The vehicle was taken back to the dealer where the brake rotors were replaced on the vehicle. The contact stated that failure reoccurred approximately 25,000 miles later; however, the vehicle was not taken back to dealer for diagnosis to be repaired. The contact stated that at 35,666 miles, the vehicle was taken back to the dealer where he was informed that the front brakes needed to be replaced. Additionally, an abnormal noise was heard coming from the transmission. The contact was informed that the transmission needed to be replaced. The transmission and front brakes were replaced. The contact stated that while parking the vehicle after picking it up from the dealer, he heard a popping sound. The vehicle was taken back to the dealer where he was informed to reinstall the old transmission. The transmission was replaced; however, the failure persisted. The manufacturer was notified and case was opened. The approximate failure mileage was 25,000.
POWER TRAINAugust 18, 2022
When on the road the Transmission stall's, especially when the Transmission heat up. It's as if the Transmission is ready to explode.
ENGINE AND ENGINE COOLINGAugust 17, 2022
The contact owns a 2012 Hyundai Genesis. The contact stated that while driving, attempting to slow down, or making turns at approximately 10 mph, the vehicle stalled. The vehicle was able to be restarted. There were no warning lights illuminated. The vehicle was taken to an independent mechanic but they were unable to determine the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 53,000.
ELECTRICAL SYSTEMJuly 6, 2022
While turning at low speeds, the vehicle will turn off completely. This kills all power steering and brakes. This has occurred on several occasions and is documented on the web and genesis forums by other Hyundai owners as well, so this is not an isolated case. There was no warning of any kind that the car would be shutting down. The problem has not been reproduced by the dealer and that is the problem....you never know when it's going to happen and is extremely dangerous.
ENGINEMay 25, 2022
I bought the car new, it has 39k miles on it. 5k miles ago while repairing the water pump under the 10 year powertrain warranty, I reported to the dealership the engine was making bad knocking/grinding sounds at startup and the oil consumption was high. The dealership dismissed this as "normal" for this car. 2 weeks ago the engine seized up without warning, no loss of power or harshness, no engine check light or low pressure warning. I had just left the I15 in rush hour traffic traveling at 70mph. The starter could barely turn the engine, I thought it was a flat battery. After some time I managed to restart the engine that now sounded like a machine gun and limp a few miles home. I tried replacing the oil, which I do on a regular basis, and it contained metal fragments. The warranty expired in Dec 21 but I still contacted the dealership. They have inspected the car and report engine damage requiring $3,200 of parts. Both the dealership and myself have contacted Hyundai Corp. and opened a Consumer Affairs Case on 5/25. Yesterday, 5/24, the case manager spoke to me to get details and obtain evidence I might have including original proof of ownership (documents he should already have). He told me he would have a decision in 2 to 4 weeks. I asked about leaving the car at the dealership, and he replied that it was the dealerships decision, but I would probably need to remove it. I would consider the car dangerous to drive, but the case manager does not seem to consider this and my impression is that Hyundai will refuse any responsibility for this problem. After googling this, I see you have sued Hyundai for what appears to be exactly the same manufacturing problems in other engines from the same time and wonder if these should also apply to the 5.0 liter engines. Has Hyundai acknowledged a problem with these engines and corrected it? If so, why has a recall not been issued, and I not charged for their manufacturing mistake? The dealership has rebuilt the engine and returned my car, charging me $3400.
ENGINEMarch 11, 2022
All maintenance done on vehicle when needed however the vehicle stalled in traffic and almost caught on fire when driving it doesn’t take off like it should now vehicle is not drivable engine failure
SERVICE BRAKES, HYDRAULICNovember 2, 2021
Brake system failure. Brake pedal and goes all the way to the floor. Hyundai dealership explained that the HECU has failed. In 2014 there was a recall on this car for this issue, Hyundai Recall 114. This recall was for "GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT". The known issue is that the part breaks down over time and just changing the brake fluid doesn’t stop the corrosion process. The HECU part should have been replaced and not allowed to degrade further as it has now done on my vehicle.
SERVICE BRAKESSeptember 8, 2021
if the brakes are hit hard and ABS engages, the pedal immediately goes soft and stays soft braking is impared bu 50% until the ABS module resets itself randomly but only after parking the car for a while. this has happened 2X to my car and there are multiple reports on the genesis forums about the exact same issue
ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCEMay 15, 2021
WHILE IN ROUTE TO THE DEALER FOR ONE ISSUE, MY SMART CRUISE LIGHT CAME ON. I REPORTED THIS TO THE DEALER UPON ARRIVAL AND THEY IGNORED. THEY REPAIRED ONE ITEM UNDER WARRANTY IN WHICH I THOUGH TOOK CARE OF BOTH. BY TIME I LEFT, ALLOWED THE CAR TO WARM UP; THE SMART CRUISE LIGHT CAME BACK ON. I CONTACTED THE DEALERSHIP & ASKED THEM WHAT HAPPENED TO THIS 2ND ISSUE. THEY SCHEDULED AN APPOINTMENT AND I WAS INFORMED BY THAT TIME AND VISIT; THE WARRANTY HAD EXPIRED AND I WILL HAVE TO PAY $4200 TO REPAIR THE PROBLEM THAT THEY NOW SEE. I HAD ALSO BEEN COMPLAINING ABOUT MY ABS/ESC/AUTO HOLD LIGHTS WERE CONSTANTLY FLASHING, NOW THEY REMAIN SOLID. IT CAUSES THE VEHICLE TO JERK WHEN IN REVERSE. I HAVE READ ABOUT SEVERAL RECALLS REGARDING ISSUE. THE SITUATION HAS GOTTEN WORSE AND I WAS TOLD IT IS NOW LEAKING BRAKE FLUID. THE DEALERSHIP HAS NOW GIVEN ME A PRICE TOTALING $7000 TO REPAIR OR PURCHASE A NEW VEHICLE. THIS IS MONEY I CANNOT PAY AND I KNOW MY VEHICLE WAS STILL COVERED WHEN THE PROBLEMS/ RECALLS STARTED. THESE INCIDENTS OCCURRED ON SEVERAL DATES.
SERVICE BRAKES, HYDRAULICApril 16, 2021
APPROACHED AN EXIT FROM A PARKING LOT AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR WITHOUT APPLYING THE BRAKE. WAS ABLE TO PUMP THE BRAKE PEDAL AND GET THE BRAKES TO WORK. THE PEDAL NOW IS ABOUT HALF OF WHAT IT USED TO BE AND REQUIRES PUMPING EACH TIME THE BRAKES ARE USED TO APPLY THE BRAKES. PEDAL IS ERRATIC; SOMETIMES I HAVE ABOUT HALF PEDAL BEFORE A FIRM BRAKE PEDAL. OTHER TIMES IT IS EVEN LOWER. I HAVE NO PICTURES OR DOCUMENTATION TO INCLUDE THAT WOULD BE RELEVANT TO THIS ISSUE.
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEMMarch 24, 2021
MY VECHILE STALLS WHILE DRIVING AT VARIOUS TIMES. THIS COULD CAUSE A SERIOUS ACCIDENT IN WHICH LIVES COULD BE LOST . THIS EEMS TO BE PROBLEM WITH THE GENESIS FROM 2012 TO 2016 FROM MY RESEARCH. I AM NOT THE ONLY OWNER WITH THIS PROBLEM . THE DEALERS CANT FIND THE PROBLEM OR WHY IT IS OCCURING . THE DEALERS GIVE YOU NUMEROUS REASONS AS TO WHAT MIGHT BE THE CAUSE OF THIS PROBLEM, BUT THEY ARE NOT SURE . THIS COULD COST A CONSUMER $1000 OF DOLLARS JUST TO FIND OUT WHAT THE PROBLEM IS . THIS OCCURS WHEN JUST DRIVING DOWN A STREET, ON CURVES OR GOING STRAIGHT. I HAVE NOT HAD AN ACCIDENT YET! IM TRYING TO AVOID THIS .THIS OCCURS WHEN MY GAS TANK GETS LOW , THAT IS WHAT I HAVE NOTICED .
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEFebruary 13, 2021
10776084,10763932
POWER TRAINFebruary 12, 2021
THE HYUNDAI GENESIS HAS A TRANSMISSION PROBLEM WHERE IT SLIPS OUT OF GEAR AND ROUGH SHIFTS 2-3RD GEAR AND 4-5TH GEAR. I TOOK THE CAR TO THE DEALER AND THEY COULD NOT DUPLICATE. THEY UPDATED SOFTWARE, NO CHANGE. I CONTACTED HYUNDAI MULTIPLE TIMES. I AM SECOND OWNER OF VEHICLE WITH 45K ON IT. THEY WOULD NOT HONOR FACTORY WARRANTY SINCE I AM SECOND OWNER. THE TSB NO. 15-AT-005 APPLIES TO THIS PROBLEM. THE TRANSMISSION SHOULD HAVE BEEN RECALLED INSTEAD OF TSB.
SERVICE BRAKES, HYDRAULICFebruary 1, 2021
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC) AND HAD THE VEHICLE SERVICED AT ALL STAR HYUNDAI (3950 CENTURY CT, PITTSBURG, CA 94565). THE CONTACT STATED THAT ONE DAY AFTER STARTING THE VEHICLE, THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO DICK HANNAH VW OF PORTLAND (12345 E BURNSIDE ST, PORTLAND, OR 97233) WHERE THE HYDRAULIC ELECTRIC CONTROL UNIT WAS REPLACED DUE TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
UNKNOWN OR OTHER,ENGINEJanuary 28, 2021
CAR SHUT OFF FULL POWER OFF WHILE ON A RESIDENTIAL ROAD AND I WENT ACROSS THE ROAD UP A SLANTED SMALL HILL AND RAN OVER TREE AND YARD DEBRIS.
Crash reported
NHTSA #11390588POWER TRAIN,ELECTRICAL SYSTEM,ENGINEJanuary 28, 2021
COMPLETE FAILURE OF ENGINE. SENSORS AND ELECTRICAL COMPONENTS MALFUNCTIONS. TOUCH SCREEN DISPLAY NON RESPONSIVE AND KEYSTROKES OFF. GAS/FUEL WOULD SPEW BACK OUT WHEN FILLING. WINDSHIELD VISIBILITY POOR. LIGHTING DIM. HYDRAULIC SYSTEM FAIL. TIMING BELT FAIL. FLANG SOUND (TICKING IN ENGINE) LED TO ENGINE FAIL. ELECTRICAL LIGHTS FLICKERING WAS ME. VEHICLE STALLED OUT COMPLETELY SHUTTING OFF LOCKING UP AND SEIZING OUT. COMPONENTS MALFUNCTIONING. HARD BRAKE CHECKS, HIGH RPM RREVVING, AND IDLEING ALL ARE SHOWN WHEN CAR WAS TRAVELING AT 45 MPH AND NO CHANGE IN SPEED. FAILURE OF FLUIDS CAUSE CORROSION AND HECU. ENGINE LIGHT INDICATOR AND ENGINE OIL LAMP LIGHT FLICKERING WITH NO DISTINCT PATTERN. PROCEEDED TO BANG LOUD IN ENGINE. RPM REV 2-3K BEFORE SPEED CATCHES. CD PLAYER PROBLEMS. ALWAYS MAKING A SOUND AS IF IT IS TRYING TO EJECT AND THEN SPUTTERS OUT. IN 2 DAYS THE ENTIRE VEHICLE WENT FROM NO LIGHTS DISPLAYING NO KNOCKING SOUND. 94K MILES TOTAL
1 injury(ies)
NHTSA #11390586ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEJanuary 28, 2021
COMPLETE LOSS OF ALL POWER SUPPLY AND TOTAL MECHANICAL SYSTEM/ENGINE NO LONGER OPERATIONAL
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPERJanuary 15, 2021
NAVIGATION DISPLAY FAILURE RESULTING IN NO BACK-UP CAMERA, NO A/V FUNCTIONS, AND HVAC CONTROL MALFUNCTION. DEALER REPLACED WITHIN APPROXIMATELY 8 MONTHS OF PURCHASE. SYSTEM HAS FAILED AGAIN AND CORPORATE ADVISED THAT THE PART WAS ON BACKORDER AND WE WAITED FOR A REPLACEMENT PART FOR 8 MONTHS. NOW CORPORATE HAS ADVISED THAT THE PART, A-V MONITOR ASSEMBLY PART #965633M851, IS UNAVAILABLE/DISCONTINUED. NO WAY TO REPAIR OR REPLACE THE PART. VEHICLE HAS 44,000 MILES ON IT. SUNROOF FAILED WITHIN FIRST 20,000 MILES AND WAS SEALED TO AVOID EXPENSIVE REPAIR. MOST RECENTLY THE CAR DIED WITHOUT WARNING WHILE STATIONARY. IN FOR EVALUATION NOW. THIS CAR HAS BEEN A CHRONIC PROBLEM SINCE WE FIRST PURCHASED IT AND CORPORATE HAS TOLD US THAT WE ARE AT A DEAD END REGARDING THE A/V MONITOR ASSEMBLY - THERE IS NOTHING THEY CAN DO. A/V MONITOR ASSEMBLY ISSUE OCCURRED IN JUNE OF 2020.
SERVICE BRAKES, HYDRAULICDecember 16, 2020
BRAKE FAILURE. BRAKE PEDAL MUST BE PUMPED TO COMPLETELY DEPRESS THE BRAKES AND STOP THE CAR. THIS ISSUE PERSISTS THROUGHOUT USE OF THE VEHICLE AND NO MATTER WHETHER AT HIGHWAY SPEEDS OR IN TOWN. THE ISSUE BEGAN SUDDENLY AND HAS BEEN CONSISTENT WITH THE VEHICLE SINCE THAT POINT. THE BRAKES NOT BEING FULLY FUNCTIONAL RENDER THE CAR UNSAFE TO DRIVE UNDER ANY DRIVING CONDITIONS. CRUISE CONTROL LIGHT TURNS ON INTERMITTENTLY AND CRUISE CONTROL IS FEQUENTLY UNAVAILABLE ON THE CAR.
AIR BAGSAugust 15, 2020
THE OUTLINE OF THE PASSENGER SIDE SEA AIRBAG SEEMS TO BE OPENING AS THOUGH THE AIRBAG WILL COME OUT AT ANY MOMENT. THERE ARE 2 PERFECT CUTS ON THE DASHBOARD WHERE THE AIRBAG IS AS THOUGHT THE AIRBAG IS TRIED TO DEPLOY BUT COULDN'T. I NOTICED ONE LINE ABOUT 2 MONTHS AGO AND THE OTHER LINE TODAY 8/15/20
ELECTRICAL SYSTEM,ENGINEAugust 14, 2020
ENGINE COMPLETELY STALLED 4 TIMES WHEN COMING TO A STOP AT A RED LIGHT. DASHBOARD LIT UP WITH ALL THE ICONS LIKE IT DOES WHEN YOU PRESS START ON THE CAR WITHOUT ACTUALLY TURNING IT ON. AC AND RADIO STAYED ON BUT BRAKE PEDAL AND STEERING WHEEL TIGHTENED UP AND LOSS OF FUNCTION IN TRAFFIC. HAD TO PUT GEAR IN PARK TURN OFF THE CAR AND TURN IT BACK ON. ALL 4 TIMES IT CAME BACK ON WITHOUT ANY PROBLEMS AND TOOK ME HOME. COMMON ISSUE THAT OTHERS HAVE DESCRIBED AND CAN KILL SOMEONE!
POWER TRAINAugust 4, 2020
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE STALLED AFTER THE ACCELERATOR PEDAL WAS RELEASED. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS SHIFTED INTO NEUTRAL, RESTARTED, AND OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
SERVICE BRAKES, HYDRAULICJuly 7, 2020
BRAKE PEDAL GOES TO FLOORBOARD -- CAN PUMP AND GET PARTIAL BRAKE - AFRAID TO DRIVE AT HIGHER SPEEDS -- HAVE HAD THE MASTER CYLINDER REPLACED AND BRAKE SYSTEM BLED- DID NOT HELP THE PROBLEM
ELECTRICAL SYSTEMJune 16, 2020
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE DESTINATION. THE CONTACT ALSO STATED THAT WHILE HER DAUGHTER WAS DRIVING AT THE SAME SPEED WEEKS LATER, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KEITH HAWTHORNE HYUNDAI OF GASTONIA (4712 WILKINSON BLVD, GASTONIA, NC 28056) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE MILEAGE WAS 138,000. THE VIN WAS NOT AVAILABLE.
STEERINGMay 4, 2020
WAS DRIVING THE CAR AND STEERING WHEEL LOCKED ON A HIGHWAY ON MY WAY TO WORK. WAS ABLE TO PULL IT OVER CUT THE CAR OFF. STARTED IT BACK UP AND WAS FIND. THEN ON THE WAY BACK HOME HAPPENED AGAIN WHEN TRIED TO EXIT OFF THE HIGHWAY AND ENDED UP IN A DITCH.
POWER TRAINApril 9, 2020
TRANSMISSION SLIPS. I'M AT 80K MILES. I THOUGHT I COULD DETERMINE WHICH GEARS IT'S SLIPPING BUT AT TIMES IT'S BEEN BETWEEN 2 &3, 3&4. THE CAR WILL REV HIGH ON RPMS WITH OUT CORRELATING SPEED AND THEN CATCH. JERKS BETWEEN GEARS AT TIMES. I FEEL SO UNSAFE IN THIS HYUNDAI AND I DON'T I CAN AFFORD THE COST. I KNOW IT'S NOT FROM MY DRIVING.
AIR BAGS,SEATSMarch 3, 2020
TL* THE CONTACT OWNED A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE ON A HIGHWAY STATIONERY IN TRAFFIC, THE VEHICLE BEHIND HIM CRASHED INTO THE BACK OF HIS VEHICLE. THE CONTACT'S VEHICLE THEN COLLIDED WITH STOPPED VAN IN FRONT OF HIM; THAT VAN ALSO HIT THE VEHICLE IN FRONT OF IT AS WELL. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT'S CHEST HIT THE STEERING WHEEL AND THE CONTACT'S HEAD BROKE THE HEAD REST. HE RECEIVED MEDICAL ATTENTION AT THE SCENE AND WAS TRANSPORTED TO THE HOSPITAL. THE CONTACT WAS TREATED FOR A CHEST CONTUSION AND BRUISING TO HIS NECK AREA. INJURIES TO THE OTHER VEHICLES OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS FILED. AFTER BEING RELEASED FROM THE HOSPITAL, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT BODY SHOP AND WAS LATER DEEMED TOTALED BY A MECHANIC. THE MANUFACTURER NOR A DEALER HAVE BEEN NOTIFIED OF THE FAILURE. UPON, INVESTIGATION THE CONTACT LINKED NHTSA CAMPAIGN NUMBER: 16V722000 (AIR BAGS) WITH HIS FAILURE. THE FAILURE MILEAGE WAS 71,244.
Crash reported1 injury(ies)
NHTSA #11315842UNKNOWN OR OTHER,ENGINEFebruary 24, 2020
AT APPROXIMATELY 10:30 PM. WHILE DRIVING ON HWY AT FAIRLY GOOD SPEED OF 73-75 MPH, WHILE ON CRUISE CONTROL, THE ENGINE DIED AND STEERING BECAME DIFFICULT TO NONE AT ALL, ALL WHILE ENGINE WAS COMPLETELY OFF. CAR COULD NOT BE STARTED AGAIN. VEHICLE IS CURRENTLY NON-OPERABLE AND PARKED. IT APPEARS I AM THE THIRD OWNER OF THE IS VEHICLE. YOUR ASSISTANCE IS APPRECIATED.
STEERING,POWER TRAIN,ELECTRICAL SYSTEMFebruary 3, 2020
WHEN TURNING STEERING WHEEL A NUMBER OF THINGS CAN HAPPEN, RADIO TURNS OFF,STEERING LOCKS UP. ALL DASH LIGHTS COME ON AND POWER BATT LIGHT LIGHTS UP. HAS STALLED IN INTERSECTION WHEN TURNING. TRANS SHIFTS HARD AND SLIPS INTO GEAR WHEN ON A LONG DRIVE
SUSPENSION,UNKNOWN OR OTHER,VISIBILITY/WIPERJanuary 11, 2020
WHEN IN MOTION, THE VEHICLE STARTS TO MAKE A CLANKING SOUND REPETITIVLY AS IF IT WAS ON A ROTATION. IT'S LIKE A METRONOME BEST AT 128BPM
SERVICE BRAKES, HYDRAULICDecember 13, 2019
THE BRAKE PEDAL OF MY CAR IS SOFT AND DEEP, AND THE BRAKING IS NOT DONE PROPERLY. AFTER ABOUT A MONTH AND A HALF, THE SYMPTOMS APPEARED AND I CHANGED THE BRAKE PADS. EVERY DAY DRIVING IS A CONTINUATION OF TENSION. I WENT TO THE DESIGNATED SERVICE CENTER AND INSPECTED IT. DURING THE RE-RUN, THE SAME PHENOMENON CONTINUED, AND AFTER A WEEK AGAIN, I HAD TO CHANGE THE ABS MODULE. HOW MUCH OF AN ABS MODULE DOES IT HAVE GROUNDED LIKE A BRAKE PAD? I CAN'T UNDERSTAND IT. I LOOKED AT THE INTERNET AND THE MODEL I WAS RIDING WAS SUBJECT TO RECALL.
SERVICE BRAKES, HYDRAULICNovember 21, 2019
I OWN A 2012 HYUNDAI GENESIS AND EXPERIENCE A VERY LOW GRIP ON MY BRAKE PEDAL. IT HAS JUST BEEN CONFIRMED FROM A HYUNDAI DEALERSHIP THAT THE HECU IS BAD AND NEEDS TO BE REPLACED (11/20/19). HYUNDAI HAS RECALLED CERTAIN MODEL YEAR 2009-2012 GENESIS SEDANS UNDER RECALL 114 OR NHTSA CAMPAIGN 13V489 FOR THE HECU. I HAVE BEEN TOLD, HOWEVER, THAT MY VIN DOES NOT QUALIFY FOR THE SAFETY REPAIR. I FIND IT HIGHLY UNUSUAL THAT I AM EXPERIENCING THE IDENTICAL PROBLEM THAT SO MANY OTHER GENESIS SEDANS HAVE FACED, YET AM BEING DENIED THE NECESSARY REPAIR. I AM ASKING THAT MY VIN BE INCLUDED IN THE RECALL AS I AM VERY CONCERNED FOR MY SAFETY AT THIS POINT. KEEPING IN MIND THE SAFETY OF OTHERS AS WELL, ALL GENESIS SEDANS MADE DURING 2009 AND 2012 SHOULD BE RE-LOOKED AT AGAIN. IT IS A $3000 FIX AND I CANNOT TELL YOU HOW UNFAIR IT IS TO KNOW THAT OTHER HYUNDAI GENESIS OWNERS HAVE HAD THEIR HECU'S REPLACED UNDER THE RECALL. WHY IS THEIR SAFETY MORE IMPORTANT THAN MINE?
FUEL/PROPULSION SYSTEMNovember 1, 2019
GENESIS STALLS AT SLOW SPEEDS EITHER TURNING FOR GOING STRAIGHT. REPLACED THROTTLE BODY, BUT STILL STALLS. ALSO HAS TROUBLE STARTING SOMETIMES. BATTERY IS NEW.
SERVICE BRAKES, HYDRAULICOctober 28, 2019
ON OCTOBER 23RD, 2019, THE BRAKES ON MY 2012 HYUNDAI GENESIS R-SPEC SEDAN SUDDENLY FAILED WITH THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR BEFORE THE VEHICLE EVENTUALLY STOPPED LUCKILY AVOIDING AN ACCIDENT. I WAS DRIVING ON THE HIGHWAY. THE VEHICLE HAS 79K MILES. I THEN TOOK THE CAR TO THE HYUNDAI DEALER IN ST. LOUIS PARK, MN AND THEY DETERMINED THAT THE BRAKE MASTER CYLINDER WAS FAULTY AND REPLACED. THE DIAGNOSIS AND REPAIR DID NOT FIX THE ISSUE AS THE BRAKE PEDAL WAS STILL SPONGY AND GOING TO THE FLOOR INTERMITTENTLY. I WILL BE TAKING THE CAR BACK TO THE DEALER TO HAVE THEM FIX IT CORRECTLY. WHILE RESEARCHING THE ISSUE, I HAVE FOUND THAT MULTIPLE OTHER OWNERS OF THE SAME CAR HAVE EXPERIENCED THIS ISSUE AND THE DEALER HAD TO REPLACE THE ABS HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) AS IT CONTAINED CORROSION WITHIN THE UNIT DUE TO BAD DESIGN WHICH CAUSES HYDRAULIC BRAKING FAILURE TO OCCUR AT ANY TIME. THIS CAMPAIGN/RECALL BELOW OUTLINES THE ISSUE WHICH I AM GOING TO PRESENT TO THE DEALER TO FIX CORRECTLY AS I AM STILL UNDER WARRANTY. TO ME, THIS IS A LIFE OR DEATH TYPE FAILURE AND COULD RESULT IN INJURIES. HYUNDAI SHOULD BE RESPONSIBLE FOR REPLACING ALL ABS HECU BEFORE LIVES ARE LOST FOR ALL 2009-2012 HYUNDAI GENESIS, NOT JUST SOME VINS THAT THEY DEEMED TROUBLESOME. THEY SHOULD TAKE RESPONSIBILITY FOR ALL CARS AND IMMEDIATELY CONTACT THEIR OWNERS. HYUNDAI RECALL - CAMPAIGN 12-01-052 TSB: BH GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT (RECALL 114) ORIGINAL RECALL FROM THE NHTSA MANUFACTURER'S REPORT DATE OCTOBER 29, 2013 NHTSA ACTION NUMBER PE13033 POTENTIAL NUMBER OF UNITS AFFECTED 43,500
SEATSOctober 24, 2019
HEAD REST POPPED OPEN, TWICE. FIRST TIME BOTH HEADREST POPPED OPEN AND HYUNDAI REPAIRED IT WITH JUST A COPAY ON MY PART. SECOND TIME, THEY STATED NEEDS TO BE REPLACED AT MY EXPENSE. I STATED THAT NO ONE BUYS A CAR EXPECTING THE HEAD REST TO POP OPEN AND REQUIRE REPLACEMENT. THEY INSIST IT IS MY ISSUE. CAR WAS IN GARAGE WHEN HEAD REST POOPED OPEN. IF WE WERE DRIVING THE VEHICLE, I AM SURE AN ACCIDENT WOULD HAVE OCCURRED. EVEN IF I HAVE IT REPLACED, WHAT ASSURANCES WOULD I HAVE THIS WON'T HAPPEN AGAIN. AND IF IT DOES AND EITHER MY WIFE OR I DRIVING THE VEHICL,E WE COULD BE INJURED THIS IS A VEHICLE DEFECT AND A SAFETY ISSUE.
POWER TRAINOctober 19, 2019
WEEK OF SEPT 20TH TRANSMISSION WAS SKIPPING WHEN CHANGING GEARS DURING LOW SPEED AND VIOLENTLY JERKED. TOOK CAR TO DEALER TO CHECK OUT AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG BUT RESET TRANSMISSION ADAPTIVE VALUES. TRANSMISSION WAS FINE FOR 3 WEEKS BUT THEN PROBLEM REOCCURRED BUT WAS WORST. AFTER TRANSMISSION JERKED, GOING UNDER 25 MILES, TRANSMISSION STRUGGLE TO CHANGE GEARS. MOSTLY COASTED HOME AND IMMEDIATELY CALLED DEALER. NEXT DAY RETURN CAR TO DEALER AND THEY DETERMINED TRANSMISSION NEEDED TO BE REPLACED. ETA 2 WEEKS
EXTERIOR LIGHTINGOctober 15, 2019
WITH LOW BEAM HEADLIGHTS ON WHILE DRIVING, ACTIVATING THE TURN SIGNAL WILL TURN ON HIGH BEAM HEADLIGHTS OR CAUSE THE LOW BEAMS TO TURN OFF INTERMITTENTLY (ABOUT HALF OF TURN SIGNAL OPERATIONS). LIGHTLY TOUCHING OR TAPPING THE LIGHT STALK WILL HAVE THE SAME EFFECT. ON OCCASION, THE HEADLIGHTS WILL CEASE FUNCTIONING ON LOW BEAM WITH NO DRIVER ACTIVITY. THIS PROBLEM HAS BEEN OCCURRING FOR THE PAST 3 MONTHS. OTHER GENESIS OWNERS HAVE REPORTED THE SAME PROBLEM ON THE HYUNDAI GENESIS OWNERS WEBSITE. I HAVE STOPPED DRIVING THE CAR AT NIGHT.
ENGINESeptember 16, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHEN SLOWING DOWN THE VEHICLE TO MAKE A RIGHT TURN, IT ABRUPTLY STALLED IN THE RIGHT LANE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AFTER TEN MINUTES, THE CONTACT WAS ABLE TO RESTART THE ENGINE AND DROVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 16139030. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
ELECTRICAL SYSTEMSeptember 10, 2019
WAS DRIVING DOWN THE FREEWAY IN STOP AND GO TRAFFIC AND HAD BEEN DRIVING FOR ABOUT 45 MINUTES. HAD A/C ON, RADIO ON, PHONE CHARGER AND SEAT COOLING. SUDDENLY ALL ELECTRONICS STOPPED ON THE CAR, LOSS OF POWER TO BRAKES, POWER STEERING AND NO ACCELERATION. HAD TO PULL OVER ACROSS TWO LANES OF TRAFFIC, THANKFULLY THE FLASHERS WORKED AND I WAS ABLE TO GET TO THE SIDE OF THE ROAD. PUT CAR IN PARK AND STARTED CAR UP AGAIN. THANKFULLY IT WAS DAYLIGHT AND GOOD WEATHER.
SERVICE BRAKES, HYDRAULICSeptember 1, 2019
HAVING ISSUES WITH BRAKES GOING ALL THE WAY TO FLOOR. HAVE HAD THEM REPLACED AND AFTER A FEW MONTHS PROBLEM RETURNS. WAS THIS VEHICLE REPAIRED AS PART OF RECALL 114 NHTSA RECALL 13V489000.
EXTERIOR LIGHTINGAugust 30, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. -THE HEADLIGHTS WENT OUT..*BF 15 FEB 2014, 5 JUNE 2015, 30 AUG 2019. -LOST OF HEAD LIGHTS FOR 15-20 SECONDS OR LONGER -UNKNOWN CAUSE 1ST TIMER REPLACED COMPUTER CHIP IN A COMPUTER CHIP. SECOND TIME REPLACED MULTI FUNCTION SWITCH, N/C REPAIR REQUEST. THE CONTACT STATED THAT WHEN ATTEMPTING TO TURN RIGHT (TRAVELING APPROXIMATELY 5 MPH ) THE LIGHTS WENT OUT, THEN 20 SECONDS AFTER THEY CAME BACK. ALSO STATED THAT THE VEHICLE WAS REPAIRED IN FEBRUARY 2014 BY THE DEALER DAVIS HYUNDAI, 1655 N OLDEN AVE, TRENTON, NJ 08638 FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000. *JB
SERVICE BRAKES, HYDRAULICAugust 23, 2019
WHEN THE BRAKE PEDAL WAS DEPRESSED TODAY 08/23/19, IT TRAVELED TO THE FLOORBOARD, BARELY ESCAPING REAR ENDS OF SEVERAL VEHICLES ON THE HIGHWAY AND CITY STREETS. THERE WAS NO WARNING INDICATOR ILLUMINATED. THERE IS NO EVIDENCE OF A BRAKE FLUID LEAK. THERE IS THE APPROPRIATE AMOUNT OF BRAKE FLUID IN THE RESERVOIR. HAVING ENTERED MY VIN # INTO THIS SITE HAS PROVIDED NO RECALLS. ALTHOUGH READING EVERYTHING ABOUT NO.114, THAT I HAVE SOUNDS LIKE IT SHOULD BE AND IT SHOULD BE CORRECTED. SOME PEOPLE, WHO HAVE ALSO HAD THIS PROBLEM, SAID THAT THE BRAKE FLUID USED WAS CAUSING FAILURE IN THE MASTER BRAKE CYLINDER VALVES. THIS IS OBVIOUSLY A MANUFACTURER ERROR, AND HYUNDAI SHOULD BE HELD RESPONSIBLE. I HAVE UNFORTUNATELY HAD TO LEAVE MY CAR DUE TO THIS SAFETY HAZARD OVER HOUR AND A HALF FROM HOME. THIS NEEDS TO BE ADDRESSED/FIXED QUICKLY.
SERVICE BRAKES, HYDRAULICAugust 16, 2019
DRIVING HOME LAST NIGHT MY ENTIRE BRAKING SYSTEM WENT OUT. I LOST ALL CONTROL TO USE THE BRAKES TO STOP AND ALL INDICATOR LIGHTS WERE LIT UP ON THE DASHBOARD. I NOTICE A RECALL ISSUE WITH THE HECU BUT LOOKS LIKE MY VEHICLE IS NOT INCLUDED IN THE RECALL. WHY IS THAT?
ENGINEAugust 14, 2019
AT 31,500 THE AIR CONDITIONING COMPRESSOR FAILED. THERE ARE NUMEROUS POSTS FROM OTHER OWNERS ABOUT THE COMPRESSOR FAILING. HYUNDAI WILL NOT SHARE THE TSB'S ABOUT THIS KNOWN ISSUE. AN AC COMPRESSOR SHOULD LAST AT LEAST 50,000 MILES AND IN REALITY A LOT MORE MILES. THE VEHICLE WAS IN MY GARAGE PARKED AND THE COMPRESSOR WENT BAD. I FOUND OUT THE NEXT TIME I STARTED THE CAR AND THE COMPRESSOR DID NOT WORK. THE COMPRESSOR INSIDES WERE PLASTIC ACCORDING TO THE HYUNDAI MECHANIC JACK THAT WORKED ON THE CAR AT SAN TAN HYUNDAI. THE FEDERAL GOVERNMENT SHOULD NOT LET HYUNDAI SELL JUNK THEN CHARGE FOR REPLACEMENTS.
ENGINEAugust 2, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE THE VEHICLE WAS AT A STOP LIGHT, IT STALLED AND RESTARTED AFTER A FEW MINUTES. ALL THE INSTRUMENT CLUSTER WARNING INDICATORS WERE FLASHING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 87,284.
SEATSJuly 24, 2019
WHILE IN PARK, PASSENGER SIDE HEADREST EXPLODED. CAR HAS NEVER BEEN IN A WRECK, NOT EVEN THE SLIGHTEST FENDER BENDER. THERE WAS NO REASON THIS SHOULD HAVE DEPLOYED. PLASTIC CLAMPS FLEW OUT. DEALERSHIP SAID THIS WAS UNREPAIRABLE AND WHOLE SEAT WOULD NEED TO BE REPLACED. I WAS LUCKY NOT TO HAVE A PASSENGER THAT DAY OR THEY WOULD HAVE SUFFERED INJURIES.
POWER TRAIN,ENGINEJuly 24, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 25 MPH, THE CONTACT APPROACHED A TRAFFIC LIGHT AND THE VEHICLE SHUT OFF. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. AFTER WAITING A FEW MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000. *BF
SERVICE BRAKES, HYDRAULICJuly 23, 2019
SOFT BRAKING, INTERMITTENT. PEDAL GOES DOWN TO THE FLOOR AND MUST BE PUMPED TO STOP. I TOOK IT TO MY GO-TO GUY WHO SPECIALIZES IN BRAKES AND HE COULDN'T RECREATE IT. HE TOOK LOOK AT EVERYTHING AND COULDN'T FIND ISSUE IN THE BRAKES THEMSELVES. RECENTLY HAPPENED AGAIN.
SERVICE BRAKES, HYDRAULICJuly 18, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. NAPLETON'S NORTH PALM HYUNDAI (3703 NORTHLAKE BLVD, LAKE PARK, FL 33403, 1-888-691-9402) WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
POWER TRAINJuly 6, 2019
WHILE ACCELERATING, THE TRANSMISSION WOULD SLIP. THIS WOULD CAUSE THE CAR TO LOSE POWER WHILE THE GEAR SLIPPED, THEN THE GEAR WOULD CATCH AND THE CAR WOULD SURGE FORWARD. THE DEALER COULD NOT FIND AN ISSUE AND GAVE THE CAR BACK TO ME. THE PROBLEM RETURNED, SO I HAD THE CAR TOWED BACK TO THE DEALER. THE DEALER REPLACED THE AUTOMATIC TRANSMISSION AND THE ISSUE RESOLVED. THE REPLACED TRANSMISSION BEGAN TO EXHIBIT THE SAME BEHAVIOR APPROXIMATELY 35,000 MILES LATER.
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEMJune 24, 2019
AS I EXITED THE FREEWAY I SHIFTED OUT OF 6TH GEAR (70MPH) AND PRESSED THE BRAKES TAKING IT DOWN TO 40MPH. THE RPMS CONTINUED TO REV UP TO 6K AND BEYOND. THE BRAKES DID RESPOND, SO I FELT THERE WASN'T IMMEDIATE DANGER. I IMMEDIATELY PULLED OVER TO THE SHOULDER AND STOPPED MY CAR BY TURNING OFF THE KEY. TURNING THE CAR BACK ON, NOT IN ANY GEAR, NOT PRESSING THE GAS, THE RPMS BEGAN TO REV JUST AS HIGH AGAIN. SO I TURNED THE KEY OFF AGAIN. I DECIDED TO TRY AGAIN, STARTED THE CAR, IT BEGAN REVVING UP THE RPMS. I SHIFTED INTO FIRST GEAR TO SEE WHAT WOULD HAPPEN AND IT BEGAN TO DECREASE IN RPM. THEN IT BECAME NORMAL. BUT NOW THERE IS A KNOCKING NOISE IN THE ENGINE WHEN I ACCELERATE THAT WAS NOT PRESENT BEFORE. IT'S LESS NOTICEABLE AT 1ST AND 2ND GEAR, BUT GETS MORE PRONOUNCED FROM 3RD GEAR ONWARD. THERE WERE NO WARNING LIGHTS, NO CHECK ENGINE LIGHT. I TOOK IT TO FIRESTONE WHERE THEY TOLD ME IT'S POSSIBLE THAT THE ENGINE MAY NEED REPLACED. I DID FIND THERE WAS A REPORT OF ENGINE PROCESSING FLAWS THAT COULD RESULT IN A KNOCKING NOISE ON VARIOUS NEWS SITES BUT NOTHING OFFICIAL. THIS CAR HAS ONLY 40K~ MILES. IT WAS MANUFACTURED IN 2011 AS I BOUGHT IT HOT OFF THE LOT AT 6MILES ON THE ODOMETER. I GET REGULAR OIL CHANGES USING SYNTHETIC OIL ONLY. IT'S MINT. NO REASON FOR THIS TO BE OCCURRING.
SERVICE BRAKES, HYDRAULICJune 5, 2019
BRAKE PEDAL BEGAN IS REQUIRING MORE AND MORE TRAVEL TO ACHIEVE BRAKING EFFECTIVENESS. THERE IS NO EVIDENCE OF A BRAKE FLUID LEAK. THERE IS NO REDUCTION OF BRAKE FLUID IN THE RESERVOIR. THE ABILITY TO MODULATE BRAKING IS IMPAIRED AT TIMES AND ONE MUST PUMP THE BRAKE PEDAL TO BUILD PRESSURE TO STOP.
SERVICE BRAKES, HYDRAULICJune 3, 2019
REF: NHTSA CAMPAIGN NO 13V489000 HYUNDAI GENESIS 2012, 4.6L, V8, 4 DOOR SEDAN, WITH APPROX 77000 MILES. IN THE LAST 6 WEEKS WE HAD THE BRAKE PEDAL GO ALL THE WAY TO THE FLOOR 3 TIMES WITH LITTLE OR NO BRAKING OCCURRING. TWO WEEKS AGO THIS CAR WAS TAKEN INTO LIBERTY (FELDMAN) HYUNDAI IN NEW HUDSON, MICH FOR REPAIR OF THIS BRAKE PROBLEM. AFTER $95 FOR AN 'INSPECTION,' WHICH DID NOT INCLUDE ANY OIL CHANGE, THE REPORT WAS THAT NO PROBLEM WAS FOUND. THIS CAR WAS SERVICED IN MARCH, 2014, PER HYUNDAI RECALL NO. 114 BH HECU, WHICH CALLED FOR INSPECTION AND REPLACING THE BRAKE FLUID. THIS WAS DONE. THERE HAVE BEEN NO BRAKE PROBLEMS SINCE THAT TIME UNTIL ABOUT 6 WEEKS AGO. THIS CAR WAS SERVICED IN MARCH, 2014, PER HYUNDAI RECALL NO. 114 BH HECU, WHICH CALLED FOR INSPECTION AND REPLACING THE BRAKE FLUID. THIS WAS DONE. THERE HAVE BEEN NO BRAKE PROBLEMS SINCE THAT TIME UNTIL ABOUT 6 WEEKS AGO. THIS CAR WAS SERVICED IN MARCH, 2014, PER HYUNDAI RECALL NO. 114 BH HECU, WHICH CALLED FOR INSPECTION AND REPLACING THE BRAKE FLUID. THIS WAS DONE. THERE HAVE BEEN NO BRAKE PROBLEMS SINCE THAT TIME UNTIL ABOUT 6 WEEKS AGO. THE BOTTOM LINE IS THAT EVEN THOUGH HYUNDAI RECALL NO. 114 WAS ACCOMPLISHED, THE PROBLEM WAS NEVER FULLY CORRECTED. SOME PEOPLE, WHO HAVE ALSO HAD THIS PROBLEM, SAID THAT THE BRAKE FLUID USED WAS CAUSING FAILURE IN THE MASTER BRAKE CYLINDER VALVES. THIS IS OBVIOUSLY A MANUFACTURER'S ERROR, AND HYUNDAI SHOULD BE HELD RESPONSIBLE.
UNKNOWN OR OTHERMay 16, 2019
THE BRAKE OIL THAT WAS PUT INTO THE CAR WHEN MADE HAS CAUSE THE HECU TO CORRODE. THERE WAS A RECALL ON HYUNDAI GENESIS SEDANS THIS YEAR, IF THE COUPES WERE EFFECTED TOO WHY WOULDN'T THERE BE A RECALL? THE BRAKES ARE SPONGEY. THEY ARE UNRELIABLE AND VERY UNSAFE. BRAKES WORK WHEN THEY WANT AND ARE CHOPPY
POWER TRAIN,VEHICLE SPEED CONTROLApril 25, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE GEAR SHIFTER DID NOT ENGAGE IN DRIVE AND SEIZED COMPLETELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO JOHN AMATO HYUNDAI (414-357-8500, LOCATED AT 8301 N 76TH ST, MILWAUKEE, WI 53223) WHERE IT WAS DIAGNOSED THAT THE SHIFTER GEAR WAS CORRODED. THE TECHNICIAN CLEANED THE GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 49,259. *DT *DT*JB
ELECTRICAL SYSTEMApril 25, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 10-15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. BENTLEY HYUNDAI (LOCATED AT 3805 UNIVERSITY DR, HUNTSVILLE, AL 35816, (256) 713-0505) WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. THE VIN WAS NOT AVAILABLE.
POWER TRAINApril 9, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING, THE GEAR SHIFTED OUT OF DRIVE INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND SHIFTED THE GEAR INTO REVERSE AND THEN INTO DRIVE. THE CONTACT WAS ABLE TO DRIVE, BUT THE FAILURE RECURRED DOWN THE ROAD. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. THE VIN WAS INVALID.
ENGINEMarch 7, 2019
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING OIL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DENNIS HYUNDAI EAST (2900 MORSE RD, COLUMBUS, OH 43231, (614) 471-2900), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT WAS CONCERNED THAT THE ENGINE COULD SEIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
VISIBILITY/WIPERMarch 7, 2019
THE WINDSHIELD WIPER HAD PROBLEM FOR A FEW YEARS, FOR WHICH IT STOPPED WORKING ONCE IN A WHILE AND THE MOVEMENTS WERE NOT SMOOTH (LIKE A JOLT) SOMETIMES. IT STOPPED WORKING EVENTUALLY A FEW DAYS AGO.
POWER TRAINMarch 4, 2019
HELLO, MY 2012 GENESIS SEDAN 5.0L R-SPEC ONLY HAS 33K MILES ON IT AND I BOUGHT IT AT 21K. I AM THE 2ND OWNER AND THEREFORE TECHNICALLY OUTSIDE OF WARRANTY, I KNOW THIS. HOWEVER, MY GENESIS' TRANSMISSION HAS BEEN EXPERIENCING ROUGH AND OCCASIONAL SLIPPING SHIFTS EVERY TIME I DRIVE IT. THROUGH RESEARCH AMONGST OTHER OWNERS OF THE SAME MAKE AND MODEL, I HAVE DISCOVERED THAT THIS ISSUE IS QUITE COMMON IN THIS MODEL YEAR CAR AND THAT HYUNDAI HAS ALREADY REPLACED HUNDREDS IF NOT THOUSANDS OF THESE FAULTY TRANSMISSIONS. WHEN THIS OCCURS, IT INDICATES A FLAW IN THE MANUFACTURER'S DESIGN AND I BELIEVE HYUNDAI SHOULD TAKE RESPONSIBILITY FOR THAT FACT AND REPAIR OR REPLACE THE PARTS UNDER WARRANTY OR GOODWILL IF OUTSIDE OF WARRANTY. THIS PROBLEM COULD CAUSE MAJOR DAMAGE TO THE CAR OR MYSELF WHEN DRIVING IF IT DECIDES TO SUDDENLY SLIP WHEN I AM MAKING A TURN WITH ONCOMING TRAFFIC ON THE WAY. THIS MAKES ME FEEL VERY UNSAFE WHEN DRIVING MY CAR. SPECIFICALLY, THE PROBLEM OCCURS MOSTLY SHIFTING BETWEEN GEARS 2&3, 4&5 AS WELL AS 5&6 AND USUALLY SLIPS RPMS A LITTLE FROM 6 TO 7 OR 7 TO 8. THE SHIFTS, WHEN NOT SLIPPING, WILL BE ROUGH AND ABRUPT. I WOULDN'T DESCRIBE IT AS SLAMMING INTO GEAR, BUT RATHER A JOLT THAT CAN BE FELT IN THE SEAT AND JUST ISN'T AS SMOOTH AS OTHER GEARS. I ALSO EXPERIENCE ISSUES WHEN SHIFTING FROM PARK TO DRIVE, DRIVE TO PARK, PARK TO REVERSE, REVERSE TO PARK, OR ANY COMBINATION OF THE DESCRIBED SHIFTS WILL CREATE A ROUGH CLUNK WHEN THE GEAR ENGAGES. YOU CAN ALSO FEEL A THUD WHEN KICKING DOWN THE ACCELERATOR TO PASS A VEHICLE AS IT DOWNSHIFTS THROUGH GEARS. ALL OF THESE SYMPTOMS ON TOP OF A FLUID CHANGE PRODUCING NO POSITIVE RESULTS INDICATE A PROBLEM WITH THE TRANSMISSION AT 33K MILES.
ENGINEFebruary 8, 2019
ENGINE STALLED WHILE DRIVING. I WAS MAKING A LEFT TURN IN A CENTER TURN LANE AND THE ENGINE STALLED OUT. COASTED BACK TO THE CENTER TURN LANE, PUT THE CAR IN PARK AND IT STARTED BACK UP. NO CHECK ENGINE LIGHT OR OTHER WARNING LIGHTS.
POWER TRAINDecember 20, 2018
ACCORDING TO HYUNDAI DEALER, NOTHING WRONG WITH TRANSMISSION, THEY ARE UNABLE TO "DUPLICATE THE ISSUE" I AM EXPERIENCING, DELAYED SHIFTING, HIGH RPMS, ENGINE REVS, AND VIOLENTLY KNOCKS INTO GEAR, RUNS NORMAL FOR A FEW DAYS AND THEN BACK TO THE [XXX]! ALSO EXPERIENCING AN ISSUE WHEN PUTTING GAS IN THE CAR, GAS PUMP ABRUPTLY STOPS AS IF TANK IS FULL WHEN IT IS NOT. WE NEED A RECALL! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
ENGINEDecember 5, 2018
WHEN MAKING A TURN AT A LOW SPEED THE CAR WILL STALL LEAVING THE POWER STEERING AND BRAKES DIFFICULT TO OPERATE AND THE NEED TO PULL THE CAR TO A STOP, PUT IN PARK AND RESTART WHILE TRYING TO AVOID AN ACCIDENT. BEEN TO DEALER TWICE WITH THEM UNABLE TO FIND ANY PROBLEM. MULTIPLE SAME STORIES ON WEB ABOUT 2009 THRU 2014 GENESIS WITH SAME PROBLEM AND NO SOLUTION. THIS HAS HAPPEN 4 TIMES IN THE LAST 4 MONTHS.
UNKNOWN OR OTHERNovember 25, 2018
EXPERIENCING INTERMITTENT BRAKE FADE. WHEN APPLYING BRAKE PEDAL, THERE IS LITTLE TO NO BRAKE PRESSURE AND PEDAL DEPRESSES ALL TE WAY TO FLOORBOARD. AFTER PUMPING BRAKE PEDAL, BRAKE PRESSURE WILL RETURN. THIS OCCURS INTERMITTENTLY AT ANY SPEED AND DRIVING CONDITION.
SERVICE BRAKES, HYDRAULICNovember 23, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO STOP AS THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE CONTACT HAD TO PUMP THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO A DEALER (MERCED HYUNDAI, 1620 V ST, MERCED, CA 95340, 209-384-2000) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT SHOULD GET THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
UNKNOWN OR OTHERNovember 20, 2018
AFER 45000 MILES, THE BRAKE PEDAL SEEMS LOW -- IT TAKES LONGER TO STOP!
PARKING BRAKE,SERVICE BRAKESNovember 20, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE THE CONTACT WAS ATTEMPTING TO PLACE THE VEHICLE IN DRIVE AND RELEASE THE PARKING BRAKE, THE VEHICLE MADE A LOUD ABNORMAL NOISE. THE VEHICLE WAS TOWED TO SPORT DURST HYUNDAI (4507 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707 (919) 251-5996) WHERE THE CONTACT WAS INFORMED THAT THE MOTOR FOR THE ELECTRONIC PARKING BRAKE NEEDED TO BE REPLACED AND THE BRAKES WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.
POWER TRAINNovember 19, 2018
ACCELERATING FROM 0 THOUGH 30 MILES PER HOUR CAR PULLS AND MAKES A BIG NOISE.PASSENGERS FEEL LIKE WE WHERE HIT FROM BEHIND. OTHER TIMES REFUSES TO ACCELERATE.TO ENGAGE.PROBLEM OCCURS ON CITY AND TRAFFIC.ONCE ON HIGHWAY, CAR RUNS WELL.CAR HAS BEEN IN THE HYUNDAI DEALER SINCE NOVEMBER 2,2018.HYUNDAI HAS BEEN RUNNING TEST AFTER TEST AFTER TEST AND ARE NOT HONORING THE POWER TRAIN WARRANTY AND WILL NOT GIVE ME A LOANER. I ESTABLISHED A CASE WITH HYUNDAI USA #12341664 TO NO AVAIL.STILL NOT FIXING THE CAR.KEEP RUNNING TEST AFTER TEST AFTER TEST.NEED HELP !.
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTSNovember 16, 2018
PASSENGER AIRBAG LIGHT IS ALWAYS ILLUMINATED, WITH OR WITHOUT SOMEONE IN THE SEAT. CALLED THE DEALER AND THEY TOLD ME THAT THEY 'PUT A SEATBELT LABEL ON,' AND THAT I CAN PAY $145 FOR THE DIAGNOSIS.
AIR BAGS,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)November 14, 2018
I PUT IN A NEW BATTERY AND SOME OF THEM THE MEMORY DOESN'T WORK RIGHT.
UNKNOWN OR OTHERNovember 13, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A CORROSION BUILD UP CONCERNING THE BRAKE FLUID, WHICH AFFECTED THE HYDRAULIC ELECTRONIC CONTROL UNIT. THE MECHANIC REPLACED THE BRAKE PADS AND MASTER CYLINDER, BUT THE BRAKE PEDAL CONTINUED TO TRAVEL TO THE FLOORBOARD. THE DEALER (ALLEN HYUNDAI, 624 E PASS RD, GULFPORT, MS 39507, (228) 539-5555) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13033 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC), BUT THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,380.
EXTERIOR LIGHTINGNovember 8, 2018
WHEN THE HEADLIGHT SWITCH IS IN THE ON POSITION, AS OPPOSED TO AUTO, THE HEADLIGHTS MAY OCCASIONALLY FLICKER. THIS PROBLEM IS EXACERBATED BY USING THE TURN SIGNALS. SOMETIMES THE HEADLIGHTS TURN OFF COMPLETELY WHEN THE TURN SIGNAL IS ACTIVATED AND I HAVE TO MOVE THE TURN SIGNAL STALK UNTIL THE LIGHTS COME BACK ON. AGAIN, THIS DOESN'T HAPPEN WHEN THE HEADLIGHTS ARE IN AUTO. IT'S MOSTLY NOTICEABLE IN THE RAIN WHEN THE HEADLIGHTS DON'T COME ON AUTOMATICALLY AND I HAVE TO TURN THEM ON MANUALLY. I FIRST NOTICED THE ISSUE IN 2015 WHEN THE VEHICLE WAS ABOUT 3 YEARS OLD.
UNKNOWN OR OTHEROctober 24, 2018
FOLLOWING A HARD TURN WHICH ACTIVATED MY ELECTRONIC STABILITY CONTROL (ESC), I LOST ALL PRESSURE IN MY BRAKE PEDAL AND IT SUNK TO THE FLOOR. THIS IS FOLLOWING A NEAR-ACCIDENT IN WHICH I HAD TO ENGAGE MY ABS SYSTEM BY SLAMMING ON THE BRAKES TO AVOID AN ACCIDENT. EVER SINCE THAT ABS ACTIVATION, MY BRAKE PEDAL HAS NOT FELT THE SAME. IT TAKES MORE EFFORT TO STOP NOW AND YOU HAVE TO PUSH THE PEDAL FARTHER THAN USUAL TO GET BRAKE ACTIVATION. I CAN RECREATE THE PROBLEM BY GETTING THE ESC TO ACTIVATE AGAIN IF I SPIN THE TIRES ON A HARD TURN. IMMEDIATELY AFTER DOING SO, I WILL NO LONGER HAVE ANY BRAKING POWER OR PEDAL PRESSURE. HYUNDAI REFUSES TO ACCEPT RESPONSIBILITY FOR THIS BECAUSE EVEN THOUGH MY VEHICLE IS WITHIN THE AFFECTED PRODUCTION YEARS, THEY CLAIM MY VIN DOES NOT QUALIFY FOR THE RECALL. THE RECALL WAS CAMPAIGN 114 WHICH EVENTUALLY TURNED INTO A MANDATORY RECALL. THE POTENTIALLY AFFECTED YEARS RANGE FROM 2009-MARCH 28TH 2012. MY VEHICLE WAS MADE JANUARY 10TH, 2012. THEREFORE IT SHOULD QUALIFY BUT THEY CLAIM IT WILL NOT. I AM AFRAID FOR MY SAFETY AND HYUNDAI NEEDS TO OWN UP TO THEIR MISTAKES AND FIX MY PROBLEM BEFORE I DIE FROM IT. THE 3 INSTANCES I'VE HAD THE ISSUE HAVE ALL OCCURRED WHILE MAKING A HARD RIGHT TURN WITH LOW TRACTION AND THE ESC LIGHT FLASHES MEANING THE ABS WAS INDIRECTLY ACTIVATED. AFTER THIS TURN AND ESC ACTIVATION, THERE WILL BE NO PRESSURE IN THE BRAKES UNTIL IT GETS PUMPED SEVERAL TIMES. SOMETIMES I WILL HAVE NO BRAKE PRESSURE IN THE PEDAL UNTIL I'VE STOPPED 3 OR 4 TIMES AND PUMPED THE BRAKES.
POWER TRAIN,SERVICE BRAKESOctober 20, 2018
SOMETIME THE TRANSMISSION SHIFT VERY HARD WHILE DRIVING,IT HAS A WILD UNEXPECTED JERK
STEERING,SERVICE BRAKES,ENGINESeptember 17, 2018
2012 GENESIS SEDAN CONSISTENTLY STALLS UNDER MEDIUM TO LOW SPEEDS WHILE BRAKING OR MAKING A TURN. ALL WARNING LIGHTS COME ON AND LOSS OF STEERING AND BRAKING OCCURS. CAR IS DIFFICULT TO CONTROL SAFELY WITHOUT USE OF EMERGENCY BRAKE DUE TO THE LOSS OF STEERING/BRAKING. THIS INCIDENT NOW OCCURS WITH EACH CAR TRIP WHILE TRAVELING ON ALL KINDS OR ROADS AND AT VARIOUS SPEEDS BUT NOT MORE THAN 40 MILES AN HOUR. I AM WORRIED FOR THE SAFETY OF MY WIFE AND 3 YEAR OLD CHILD SINCE I TAKE THEM EVERYWHERE WITH ME. CAR HAS BEEN AT HYUNDAI DEALERSHIP FOR 4 DAYS AND THEY CAN NOT DIAGNOSE THE PROBLEM BECAUSE THERE ARE NO FAULT CODES TO LOOK UP.
ENGINESeptember 6, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT CALLED THE LOCAL DEALER (KENDALL HYUNDAI, 15895 S DIXIE HIGHWAY, MIAMI, FL 33157, (305) 238-0000), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 11551400. THE MANUFACTURER ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE LOCAL DEALER, IF THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 99,500.
UNKNOWN OR OTHERSeptember 3, 2018
WHILE BRAKING AT A STOP LIGHT, THE BRAKE PEDAL WENT TO THE FLOOR AND I LOST ANTI-LOCK FUNCTION AND HAD TO PRESS HARD ON THE PEDAL TO STOP. THE PROBLEM PERSISTED FOR A DAY OR TWO, THEN WENT BACK TO NORMAL. AFTER ABOUT A WEEK, THE SAME PROBLEM OCCURRED. AFTER RESEARCHING THIS ISSUE, I FOUND NUMEROUS CARS HAD THE SAME PROBLEM, YET IT SEEMS HYUNDAI REFUSES TO TAKE RESPONSIBILITY. THERE IS A RECALL NHTSA CAMPAIGN NUMBER: 13V489000, HOWEVER WHEN I RUN MY VIN #, NO RECALLS ARE LISTED. MY CAR IS A 2012 HYUNDAI GENESIS.
UNKNOWN OR OTHERAugust 29, 2018
THE VEHICLE WAS IN MOTION IN A BUSY COMMERCIAL AREA. WHEN THE BRAKES WERE DEPRESSED THE PEDAL WENT TO THE FLOOR AND SLOWING OF THE VEHICLE WAS IMPAIRED. TO STOP THE VEHICLE REQUIRED PUMPING THE BRAKES TO RETURN SOME PEDAL PRESSURE. THE CAR WAS DRIVEN HOME AND OVER THE COURSE OF SEVERAL STOPS (PUMPING THE BRAKES) THE PEDAL FORCE RETURNED TO NEAR NORMAL. I AM MAKING AN APPOINTMENT TO HAVE THE CAR SERVICED BY A DEALER.
STEERING,ENGINEAugust 20, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND SHUT OFF. IN ADDITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS PLACED IN PARK AND RESTARTED. THE CONTACT CALLED THE SAFFORD HYUNDAI OF SPRINGFIELD DEALER AT 703-776-9040 (LOCATED AT 7615 LOISDALE RD A, SPRINGFIELD, VA 22150) AND WAS INFORMED THAT THE FAILURE COULD BE THE BRAKES. THE VEHICLE WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE NUMBER WAS PROVIDED BY THE MANUFACTURER'S CONSUMER AFFAIRS DIVISION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
ENGINEAugust 20, 2018
ENGINE SUDDENLY STOPS AT LOW SPEED. IT IMMEDIATELY WILL RESTART BUT ALL POWER ASSISTS ARE LOST UNTIL RESTART. IT DOES SEEM LIMITED TO WARMER WEATHER AND THE AUTOMOBILE IS FULLY WARMED UP. HAS HAPPENED 4 TIMES. FIRST TIME WAS JULY-2017 AND MOST RECENTLY WAS AUGUST-17, 2018. THE DEALER SAYS THEY CANNOT FIND ANY ERROR CODE OR DUPLICATE THE PROBLEM.
ENGINEAugust 19, 2018
HYUNDAI GENESIS 2012 ENGINE STALLS IN TRAFFIC AT SLOW SPEEDS. AS I WAS SLOWING DOWN ONA CROWDED FREEWAY ON RAMP THE ENGINE DIED. ALL LIGHTS WENT ON AND I HAD NO CONTROL OVER THE CAR STEERING OR BRAKES. AFTER A MINUTE OR SO I WAS ABLE TO RESTART THE CAR AND IT SEEMS TO DRIVE NORMALLY. THIS IS THE THIRD TIME THIS HAS HAPPENED
SERVICE BRAKES, HYDRAULICAugust 3, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE DRIFTED UNTIL IT CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO LONG HYUNDAI (6039 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 243-3368) WHERE THE CONTACT WAS INFORMED THAT THE ABS CONTROL UNIT NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,021.
ENGINEJuly 25, 2018
ENGINE STALLED RANDOMLY AT LOWER SPEEDS, USUALLY WHILE TURNING. LOSE POWER STEERING AND BRAKES - EXTREMELY DIFFICULT TO CONTROL CAR AND UNBELIEVABLY DANGEROUS. IT HAS HAPPENED TO ME 3 TIMES AND MY 16 YEAR OLD DAUGHTER TWICE, ALL WHILE TURNING FROM A HIGHWAY OR HIGHWAY INTERSECTION. FORTUNATELY I HAD TOLD HER IT MIGHT HAPPEN TO HER AND WHAT TO EXPECT IF IT DID. GIVEN THE NUMBER AND CONSISTENCY OF OTHER COMPLAINTS FILED, IT IS EQUALLY UNBELIEVABLE THAT SUCH A SAFETY ISSUE HAS NOT BEEN INVESTIGATED. IT IS SO RANDOM THAT IT WILL BE VERY DIFFICULT TO REPLICATE, BUT GIVEN THE POTENTIAL FOR INJURIES OR DEATHS THIS IS AN UNACCEPTABLE MANUFACTURER PROBLEM.
UNKNOWN OR OTHERJuly 24, 2018
BRAKE PEDAL BEGAN TO REQUIRE MORE AND MORE TRAVEL TO ACHIEVE BRAKING EFFECTIVENESS. THERE WAS NO EVIDENCE OF A BRAKE FLUID LEAK. THERE WAS NO REDUCTION OF BRAKE FLUID IN THE RESERVOIR. THE ABILITY TO MODULATE BRAKING FOR CONDITIONS SUCH AS SLOW SPEED (PARKING LOT) DRIVING IS SIGNIFICANTLY IMPAIRED. THE ISSUE ALSO HAS REQUIRED A VERY HEAVY PRESSURE ON THE BRAKE PEDAL TO ALLOW THE ENGINE TO START (PUSH BUTTON IGNITION SWITCH). I HAVE LEARNED THAT HYUNDAI HAS IDENTIFIED AN ISSUE WITH BRAKE FLUID THAT FAILED TO PROTECT THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU). RESULTING CORROSION WITHIN THE BRAKE SYSTEM LEADS TO THE FAILURE MODE I AM EXPERIENCING. THIS ISSUE HAS HAPPENED ON A CAR DRIVEN BY AN 86 YEAR OLD WOMAN. THE SITUATION CAME ON OVER TIME, BUT BECAME VERY NOTICEABLE WITHIN THE LAST 6 - 8 MONTHS. THE CAR ONLY HAS 21.4K MILES ON IT.
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKESJuly 16, 2018
CAR TURNED OFF BY ITSELF WHILE DRIVING. STEERING AND BRAKING WERE AFFECTED AND NOT WORKING.
SERVICE BRAKES, HYDRAULICJuly 12, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT IT REQUIRED AN EXTENDED BRAKING DISTANCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE BRAKES WERE SOFT; HOWEVER, NO FURTHER REPAIR DIAGNOSTICS WERE PROVIDED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). HARRISONBURG HYUNDAI (2811 S MAIN ST, HARRISONBURG, VA) WAS CALLED AND STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 77,086. *TT CONSUMER STATED BRAKE PEDAL IS VERY SOFT AND MUST PRESS ENTIRELY TO THE FLOOR TO STOP VEHICLE. IT OCCURRED VERY RAPIDLY, NO LEAD UP TO PROBLEM. DEALERSHIP DRAINED THE BRAKE FLUID AND RESET EACH VALE IN THE ABS SYSTEM. THIS HAS THE BRAKES WORKING NORMAL AGAIN. HOWEVER, THE DEALERSHIP SAID THIS MAY NOT BE A PERMANENT FIX. UPDATED 10/12/18*JB
SERVICE BRAKES, HYDRAULICJuly 11, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT EXTREME PRESSURE HAD TO BE APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE DEALER (ANTWERPEN HYUNDAI OF CLARKSVILLE, 12440 AUTO DR., CLARKSVILLE, MD 21029) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 99,998.
VEHICLE SPEED CONTROLJune 28, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AND OPERATE NORMALLY AFTER SHIFTING INTO PARK. WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO BOB HOWARD HYUNDAI (613 SW 74TH ST, OKLAHOMA CITY, OK 73139, (405) 634-8900), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,629.
FUEL SYSTEM, OTHER,ENGINEJune 20, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE FUEL GAUGE FAILED TO ACCURATELY DISPLAY THE CORRECT FUEL LEVEL. SOUTHERN STATES HYUNDAI OF RALEIGH IN RALEIGH, NORTH CAROLINA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE CONTACT SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
STEERING,VEHICLE SPEED CONTROL,ENGINEJune 19, 2018
WHILE MAKING A RIGHT TURN ONTO RAMP ENGINE FALLS CUTS OFF AND I HAVE NO CONTROL OVER STEERING, BREAKS OR ANYTHING. FINALLY GOT IT ON TO THE SIDE OF ROAD AND PUT IT IN PARK AND IT CRACKED RIGHT UP. THIS IS VERY SCARY. WHAT IF I HAD BEEN GOING FAST DOWN THE ROAD AND COULD NOT STOP THE CAR. SOMEONE COULD BE KILLED LIKE THIS. I DECIDED TO LOOK IT UP ON GOOGLE AND FOUND OUT THAT LOTS OF OTHER HAVE HAD THE SAME IDENTICAL PROBLEMS AND NO MECHANIC OR ANYONE CAN FIND ANYTHING. HYUNDAI NEEDS TO BE HELD ACCOUNTABLE FOR THIS AND FIX THERE MISS UP BUT OF COURSE IT WILL TAKE PEOPLE BEING KILLED FIRST.
ENGINEJune 11, 2018
ENGINE WILL SHUT OFF WHILE DRIVING AT AROUND SPEEDS OF 20 MPH. THE BRAKES AND STEERING WILL STOP. HAPPENS SPORADICALLY NOT OFTEN BUT SCARY. HAS HAD HAPPEN ABOUT 5 TIMES WITHIN A YEAR PERIOD.
SERVICE BRAKES, HYDRAULICJune 11, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. UPON STARTING THE VEHICLE, THE EMERGENCY BRAKE INDICATOR FLASHED, ALERTING THE DRIVER TO CONTACT THE DEALER. THE VEHICLE WAS TAKEN TO DICK SMITH HYUNDAI (825 CONGAREE RD, GREENVILLE, SC 29607) WHERE IT WAS DIAGNOSED THAT THERE WAS A BRAKE FLUID LEAKAGE THAT CAUSED CORROSION AND BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.
SERVICE BRAKES, HYDRAULICMarch 27, 2018
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE ABS SYSTEM FAILED. THE CONTACT ALSO STATED THAT WHEN DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND. THE CONTACT WAS ABLE TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO THE EARNHARDT HYUNDAI NORTH SCOTTSDALE DEALER (8445 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) WHERE THE VEHICLE WAS DIAGNOSED. THE DIAGNOSIS DETERMINED THAT THE FAILURE PART WAS THE ABS SYSTEM AND NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. THE VIN WAS NOT PROVIDED. *TT
ELECTRICAL SYSTEM,ENGINEMarch 17, 2018
EVERY TIME MY CAR IS IDLE, WHETHER AT CARPORT, STREET LIGHT OR HEAVY TRAFFIC, THE ENGINE RUNS REALLY ROUGH SOUNDS/FEELS LIKE IT IS GOING TO TURN OFF (STOP RUNNING)ALSO WHEN AC/HEATER & RADIO ARE ON IT GETS WORSE! IT'S SCARY TO THINK I MAY GET STUCK IN MIDDLE OF FREEWAY/STREET EVERY TIME CAR IS AT IDLE. I'VE TAKEN IT TO HYUNDAI DEALER FROM DAY ONE FOR THE ISSUE AND EVEN LET THEM KNOW IT'S STILL HAPPENING EVERY TIME I TAKE IT FOR ENGINE OIL CHANGE OR OTHER SCHEDULED MAINTENANCE AND TOLD EVERY TIME THEY CAN'T FIND ISSUE!! I DO NOT REMEMBER SPECIFIC DATES, NOR DID I SAVE ALL THE PAPER WORK SINCE I BOUGHT THE CAR IN 2012! SHOULDN'T DEALER HAVE RECORDS IN THEIR COMPUTERS? IT'S BEEN ON GOING SINCE I BOUGHT THE CAR IN 2012!!
SUSPENSION,SERVICE BRAKES,VISIBILITY/WIPERMarch 14, 2018
MY WINDSHIELD WIPERS DO NOT CLEAR THE WINDSHIELD PROPERLY IN INCLEMENT WEATHER, MY BRAKES SOMETIMES MAKE SCRUBBING SOUNDS, MY TIRES SEEM SLIPPERY SOMETIMES WHEN TURNING A CURVE, AND MY CAR JERKS SOMETIMES WHEN PULLING OFF AFTER SITTING STILL.
SERVICE BRAKESMarch 10, 2018
EMERGENCY PARKING BRAKE SUDDENLY ACTIVATES WITHOUT TOUCHING ANY CONTROLS. EPB LIGHT APPEARS ON THE DASHBOARD. WHEN CAR IS PLACED IN PARK, EPB LIGHT GOES OFF BUT EPB IS STILL ENGAGED. EPB LIGHT REAPPEARS WHEN CAR IS PLACED IN DRIVE AND EPB IS STILL ENGAGED. TURNING OFF ENGINE AND RESTARTING DOES NOT SOLVE THE PROBLEM. ONLY WAY TO SOLVE THE PROBLEM IS TO PLACE THE TRANSMISSION IN DRIVE AND FLOOR THE ACCELERATOR. EPB MAKES LOUD NOISE AND THERE IS SIGNIFICANT RESISTANCE FROM THE EPB BUT THE EPB FINALLY DISENGAGES AND CAR DRIVES NORMALLY. SMELL IS PRESENT FROM THE EPB SYSTEM AND RESULTANT EXAMINATION OF SYSTEM SHOWS FLAKING OF PAD FROM HEAT CAUSED BY PROCEDURE. DEALER HAS BEEN INFORMED OF PROBLEM SINCE 2013 BUT SAYS IT CAN DO NOTHING BECAUSE IT CANNOT REPLICATE THE PROBLEM. DIAGNOSTIC SHOWS THREE CODES DEALING WITH EPB SYSTEM BUT DEALER SAYS CODES ARE "GENERAL" IN NATURE AND DO NOT PINPOINT THE PROBLEM. SAYS NOTHING CAN BE DONE UNTIL PROBLEM IS REPLICATED IN PRESENCE OF DEALER. FAILURE HAS THUS FAR ONLY OCCURRED WHEN VEHICLE IS STOPPED BUT MY FEAR IS THAT IT WILL HAPPEN WHEN THE VEHICLE IS MOVING. PUTTING PRESSURE ON THE BRAKE PEDAL AND ATTEMPTING TO DISENGAGE THE EPB USING THE EPB TAB FOR "ENGAGE/DISENGAGE" DOES NOT WORK. DATE GIVEN BELOW IS THE LATEST OCCURRENCE. PROBLEM HAS EXISTED ON AND OFF FOR MORE THAN THREE YEARS. PROBLEM OCCURS RANDOMLY AND INTERMEDIATELY. VEHICLE LEFT WITH DEALER ON THREE SEPARATE OCCASIONS BUT DEALER COULD NOT GET PROBLEM TO OCCUR AND WILL NOT MAKE REPAIRS BECAUSE OF THIS.
UNKNOWN OR OTHERFebruary 24, 2018
MY BRAKE PEDAL BECAME SOFT AND SPONGE WITHOUT ANY WARNING SIGNAL. I HAD TO PRESS BRAKE PEDAL ALL THE WAY DOWN TO FLOOR IN ORDER TO STOP AND IT TOOK MUCH LONG DISTANCE TO STOP. HYUNDAI RECALLED MY CAR BACK ON 2013 AND CHANGED BRAKE FLUID. AT THAT TIME I HAD NO BRAKE PROBLEM. I THINK THEY MUST RECALL FOR THIS TERRIBLE MANUFACTURING DEFAULT BEFORE ANYONE GET INTO ACCIDENT.
POWER TRAINFebruary 2, 2018
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
SERVICE BRAKES, HYDRAULICJanuary 11, 2018
MY ABS BRAKE MODULE FAILED ON TUESDAY AFTERNOON 12/13/17. I HAD VERY LITTLE BRAKING POWER, PEDAL GOES TO THE FLOOR. I BOUGHT IT TO THE DEALER AND THEY SAID THE BRAKE MODULE NEEDS TO BE REPLACED. WE WERE GOING STRAIGHT AND ALMOST HIT THE CAR IN FRONT OF US. I BOUGHT THE GENESIS IN OCT. 2011 NEW. IT IS A 2012 WITH 32,789 MILES.
UNKNOWN OR OTHERJanuary 2, 2018
BRAKE PEDAL GOES TO THE FLOOR WITH VERY LITTLE STOPPING POWER. IN AN EMERGENCY STOP SITUATION, THE CAR WOULD NOT BE ABLE TO STOP TO AVOID AN ACCIDENT.
SERVICE BRAKES, HYDRAULICDecember 29, 2017
BH GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT (RECALL 114). BRAKE FAILING, DEALER DIAGNOSIS (ATTACHED) SAID THAT THE BRAKE FLUID HAS ALREADY BEEN CHANGE BEFORE I BOUGHT THE CAR AND THAT THE HECU THAT IS FAILING SHOULD BE AT MY CHARGE. CAR ONLY HAS 70,000 MILES, 5 YEARS OLD , I ARGUED THAT THIS UNIT SHOULD NOT BEEN FAILING AND THAT THEY MAY HAVE TAKE TOO LONG TO CHANGE THE FLUID THAT CAUSED CORROSION. HYUNDAI WAS FINE FOR RECALL LONG OVERDUE. ATTACHED IS DIAGNOSIS, RECALL FROM NHTSA AND FINE. THANK YOU FOR YOUR HELP.
VISIBILITY/WIPERDecember 28, 2017
DRIVING HOME IN RAIN STORM AND WIPERS STOP WORKING. TOOK ME 2 HOURS TO GET HOME AFTER NUMEROUS STOPS. DID RESEARCH AND FOUND OUT RECALL ON THAT MODEL BUT MY CAR WAS 17 DAYS OUTSIDE OF THE DATE. I FIND IT STRANGE THAT SAME ISSUE AND MY VEHICLE IN NOT IN RECALL.
UNKNOWN OR OTHERDecember 22, 2017
WHEN APPLYING BRAKES WHETHER ON RESIDENTIAL STREETS, BACKING OUT OF THE GARAGE OR ON THE HIGHWAY THE BRAKE PEDDLE CONTINUES TO SINK TO THE FLOOR AND ONLY PROVIDES VERY LITTLE STOPPING POWER (SOMETHING LIKE A COASTING STOP). SINCE THIS RECENTLY STARTED HAPPENING I HAVE DISCOVERED THAT PUMPING THE BRAKES HELPS TO GET BETTER STOPPING RESULTS BUT IT IS NOW SCARY TO DRIVE. I HAD THE BRAKE FLUID REPLACED AS A RESULT OF HYUNDAI'S CAMPAIGN 114 RECALL IN JULY OF 2014, HOWEVER I AM NOW EXPERIENCING WHAT APPEARS TO BE CONSISTENT BRAKE FAILURE. I HAVE CONTACTED HYUNDAI CONSUMER AFFAIRS AND THEY BASICALLY STATED THAT BECAUSE I HAD THE CAMPAIGN 114 RECALL DONE THAT THERE IS NOTHING ELSE THEY CAN DO REGARDING THE POSSIBLE HECU MODULE FAILURE AS A RESULT OF DETERIORATION DUE TO THE DOT-3 BRAKE FLUID EXPOSURE. I ALSO FIND IT HARD TO ACCEPT THAT THE HECU MODULE WAS TAKEN OFF AND THE VALVES INSPECTED BY THE DEALER AS PART OF THE RECALL. I SINCERELY BELIEVE THAT THIS ISSUE WAS NEVER RESOLVED ON THE ORIGINAL 114 RECALL AND NOW I AM RESPONSIBLE FOR THE REPAIR COST AS HYUNDAI IS REFUSING TO COVER THIS UNDER WARRANTY. MY CAR HAS 74K MILES ON IT. SOMETHING NEEDS TO BE DONE AS ANYONE DRIVING ONE OF THESE VEHICLES IS IN VERY SERIOUS DANGER OF SEVERE INJURY OR DEATH TO THEMSELVES OR OTHERS AS THIS CAR IS NOT SAFE TO DRIVE AS A RESULT OF AN OVERSIGHT BY HYUNDAI. *TR
UNKNOWN OR OTHERDecember 11, 2017
HYUNDAI ISSUED A TECHNICAL SERVICE BULLETIN FOR THE BH GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT (RECALL 114). THE DEALER TOLD ME THIS SERVICE WAS PERFORMED ON MY CAR IN 2014. MY HECU HAS FAILED AND BRAKING IS VERY LIMITED. IT APPEARS THAT THE RESOLUTION TO THIS RECALL DOES NOT RESOLVE THE PROBLEM. MY CAR IS NOT SAFE TO DRIVE. SHOULD THE RECALL BE ISSUED AGAIN REQUIRING REPLACEMENT OF THE HECU?
UNKNOWN OR OTHERNovember 24, 2017
AFTER DRIVING STEADILY AT 35-40 WITHOUT BRAKING, APPLIED BRAKES APPROACHING CARS STOPPED A LIGHT. THE BRAKE PEDAL WENT NEARLY TO THE FLOOR AND THE CAR ONLY SLOWED MINIMALLY. AFTER SEVERAL PUMPS, BRAKING RETURNED AND I WAS ABLE TO STOP BEFORE COLLIDING WITH THE STOPPED TRAFFIC. AFTER THAT, THE CAR BRAKED NORMALLY. THIS WAS THE 2ND TIME THIS HAPPENED, THE FIRST TIME BEING JUST A FEW DAYS EARLIER. THE INITIAL EPISODE WAS LESS DRAMATIC. THERE WERE NO WARNING LIGHTS BEFORE OR AFTER THE EVENT. THE CAR IS AT THE DEALER FOR SERVICE NOW. THIS WAS INCREDIBLY SCARY; I COULD HAVE PUSHED THE CAR IN FRONT OF ME THROUGH THE INTERSECTION INTO 60MPH HIGHWAY TRAFFIC. THE BRAKE FLUID HAD BEEN REPLACED UNDER A TSB AT 6,502 MILES DUE TO CORROSION ISSUES RELATED TO THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU). IT'S FRIGHTENING TO THINK THIS PROBLEM MAY BE RESPONSIBLE FOR A SERIOUS BRAKE FAILURE AT JUST 64,000 MILES.
SERVICE BRAKES, HYDRAULICNovember 20, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 35 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD AND THE VEHICLE EVENTUALLY STOPPED. AT EVERY STOP, THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO BUILD UP THE PRESSURE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NALLEY HYUNDAI, 7909 MALL PKWY, LITHONIA,GA, 30038) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE SAME FAILURE AND INFORMED THE CONTACT OF THE RECALL. THE MECHANIC RECOMMENDED THE CONTACT GO BACK TO THE DEALER. THE DEALER CONFIRMED THAT THERE WAS A RECALL PER NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT REFERENCE THE RECALL. DUE TO THE WARRANTY AND BECAUSE THE VEHICLE EXCEEDED THE MILEAGE, THE REPAIR WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,175.
ENGINENovember 6, 2017
I HAVE A SERIOUS ISSUE WITH MY 2012 HYUNDAI GENESIS 5.0 R-SPEC. I HAVE AN ONGOING EXHAUST SMELL/LEAK. IT IS VERY STRONG WHEN STARTING THE VEHICLE AND AT IDLE, ESPECIALLY WHEN STOPPED AT A RED LIGHT. THE SMELL SEEMS TO BE EITHER RAW FUEL OR RAW EXHAUST THAT IS LEAKING FROM SOMEWHERE IN THE SYSTEM. I HAVE TO PLACE MY AC SYSTEM ON RECIRCULATE OR LOWER A WINDOW OR THE FUMES BECOME OVERWHELMING. ONCE THE VEHICLE IS MOVING THE SMELL SUBSIDES. ON 01/18/2017 MY LOCAL DEALERSHIP PREFORMED AN EVAP SERVICE TO POSSIBLY FIX THIS ISSUE TO NO AVAIL. A SECOND EVAP AND AC SYSTEM SERVICE ON 02/01/17 WAS PREFORMED AND STILL THE PROBLEM CONTINUES. THE DEALERSHIP SAYS THE CHARCOAL FUEL TANK FILTER IS FINE AND COULD NOT FIND ANY LEAKS IN THE EXHAUST SYSTEM. I BELIEVE THE SMELL IS COMING FROM THE FRONT OF THE CAR POSSIBLY THE EXHAUST MANIFOLD OF FROM THE FUEL SYSTEM PLUMING. THE CAR USES DIRECT INJECTION WHICH IS UNDER VERY HIGH PRESSURE WHEN WORKING. I AM WORRIED THAT TO MUCH CARBON MONOXIDE COULD POSSIBLE BUILD UP INSIDE THE CAR AND CAUSE AN ADVERSE HEALTH AND SAFETY ISSUE.
SUSPENSIONOctober 23, 2017
SINCE NEW IT HAS BEEN DIFFICULT TO MAINTAIN ALIGNMENT. AT FIRST IT WOULD BE ALIGNED AND THEN IT WOULD TAKE 5000 MILES TO MOVE OUT OF SPEC (BAD ON ALL NUMBERS, BUT CAMBER AND CASTER ARE THE WORST). SERVICE HAS TRIED TO CLAIM IT RECEIVED FRAME DAMAGE AT SOME POINT. AFTER CONDUCTING AN UNDERCAR REVIEW THERE APPEARS TO BE NO DAMAGED SUSPENSION COMPONENTS. THERE IS A NON-STRUCTURAL PLASTIC SUPPORT AT THE BASE OF THE RADIATOR THAT WAS DISTORTED WHEN THE CAR STRUCK A TIRE TREAD ON THE FREEWAY. THE CAR WAS INSPECTED BY THE INSURANCE CARRIER, DETERMINED BRACE NOT STRUCTURAL AND DID NOT REPLACE, TREATED FOR COSMETIC DAMAGE AND RETURNED TO SERVICE. PRIOR TO THIS THE VEHICLE ALREADY HAD ISSUES WITH PREMATURE TIRE WEAR, PULLING TO THE RIGHT SIDE AND BEING ABLE TO MAINTAIN ALIGNMENT. FOR AT LEAST THE LAST 25,000 MILES I HAVE BEEN HAVING THE VEHICLE RE-ALIGNED EACH 3000 MILES. AT ONE TIME WE'D BE ABLE TO ALIGN THE SUSPENSION BUT WITHIN 500 MILES IT WOULD BEGIN MOVING BACK OUT OF SPEC. CURRENTLY THE MECHANICS ARE FINDING IT MORE DIFFICULT TO GET IT WITHIN SPEC. THE FACT THAT THIS SEEMS TO BE GETTING WORSE OVER TIME, IT LEADS ME TO BELIEVE THAT THERE MUST BE EITHER AN UNDERLYING DESIGN FLAW, OR THERE IS A COMPONENT FAILURE OCCURRING SOMEWHERE WITHIN THE FRONT SUSPENSION. THE HYUNDAI GENESIS HAS NO MECHANISM TO HANDLE CASTER OR CAMBER ADJUSTMENT. THE MECHANICS HAVE ALL STATED THAT THE ONLY OPTION TO ENABLE THE VEHICLE TO BE PROPERLY ALIGNED IS THE INSTALLATION OF A 'CAMBER/CASTER ADJUSTMENT KIT'. HOWEVER THEY SAY THIS ISN'T SOMETHING AVAILABLE FROM HYUNDAI (THOUGH I HAVE READ OTHERWISE FROM ONLINE SOURCES), AND SINCE THE VEHICLE IS STILL WITHIN THE EXTENDED WARRANTY PLAN I AM HESITANT TO HAVE SUCH A PRODUCT INSTALLED ANYWHERE BUT AT A DEALERSHIP AS I EXPECT IT WOULD LEAD TO ADDITIONAL FINGER-POINTING AND WARRANTY DEBATE DOWN THE ROAD.
ENGINEOctober 13, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED ON AT LEAST FIVE OCCASIONS WHILE MAKING LEFT OR RIGHT TURNS. EACH TIME THE FAILURE OCCURRED, THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL, DEPRESSED THE BRAKE PEDAL, ENGAGED THE PUSH START BUTTON FEATURE TO CORRECT THE FAILURE, AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO DON MOORE HYUNDAI IN OWENSBORO, KENTUCKY TO BE DIAGNOSED, BUT THE DEALER COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
VEHICLE SPEED CONTROL,SERVICE BRAKESOctober 11, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS COUPE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND HEARD AN ABNORMAL NOISE COMING FROM THE BRAKE PEDAL. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND ACCELERATED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GEWEKE FORD (871 E ONSTOTT RD, YUBA CITY, CA 95991 (530) 821-2121), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
ENGINEOctober 4, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HAD TO SLOW DOWN AND THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE PUSH START BUTTON WAS DEPRESSED AND THE VEHICLE STARTED AGAIN. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED TWO OTHER TIMES. THE VEHICLE WAS DRIVEN TO THE DEALER (THORNTON HYUNDAI IN LITHIA SPRINGS, GEORGIA), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE HAD BEEN AT THE DEALER SINCE SEPTEMBER 27, 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKESSeptember 28, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE ATTEMPTING TO MAKE A RIGHT TURN AT 5 MPH, THE VEHICLE STALLED AND CAUSED THE POWER STEERING TO SEIZE. THE BRAKES FAILED AND THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED TWO ADDITIONAL TIMES. DURING THE LAST OCCURRENCE, THE VEHICLE WAS PUSHED TO A PARKING LOT. A TOW COMPANY WAS CALLED, BUT THE VEHICLE RESTARTED ON ITS OWN. THE VEHICLE WAS NOT TOWED, AND WAS DRIVEN BACK HOME. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINESeptember 28, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. DURING THE INCIDENT, THE BRAKES MALFUNCTIONED AND WOULD NOT IMMEDIATELY STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. MOMENTS LATER, THE ENGINE BACKFIRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HYUNDAI OF COCONUT CREEK IN COCONUT CREEK, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 65,000.
ENGINESeptember 25, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, PLACED THE VEHICLE IN PARK, AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO RICK CASE HYUNDAI OF ROSWELL, GEORGIA (11446 ALPHARETTA HIGHWAY, 30076), BUT THE FAILURE COULD NOT COULD BE DUPLICATED. THE MANUFACTURER STATED THAT BECAUSE THE FAILURE COULD NOT BE DUPLICATED BY THE DEALER, NO FURTHER ASSISTANCE COULD BE PROVIDED. THE FAILURE MILEAGE WAS 51,074.
SERVICE BRAKES, HYDRAULICSeptember 21, 2017
I WAS DRIVING AT A SPEED OF ABOUT 50MPH WHEN A LARGE TRUCK RAN THROUGH A STOPLIGHT ON 9/10/2017. I APPLIED MY BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. THE VEHICLE SLOWED AND I WAS ABLE TO NARROWLY AVOID THE TRUCK ACTUALLY BY INCHES. MY CAR WAS TOWED TO THE HYUNDAI DEALER AND HAS HAD THE ABS BRAKE MODULE REPLACED. THE BRAKE FLUID RECALL TL6 WAS PERFORMED 6/17/2013. ON 5/26/2016 I TOOK THE GENESIS TO THE DEALER BECAUSE OF A SIMILAR BRAKE FAILURE. DEALER TOLD ME EVERYTHING WAS NORMAL AND SENT ME HOME WITH THE CAR. I WAS NOT NOTIFIED THAT THIS HAS BEEN A DANGER WITH THIS CAR. I FEEL IT IS A SERIOUS DANGER TO ME AND TO THE SAFETY OF THE PUBLIC AND I SHOULD HAVE BEEN NOTIFIED OF THE DANGER WHEN THE FLUID RECALL WAS DONE IN 2013.
ELECTRICAL SYSTEMSeptember 19, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (HYUNDAI OF METAIRIE, 5969 VETERANS BLVD, METAIRIE, LA 70003, (504) 838-9000) MONTHS AGO, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. THE VEHICLE CONTINUED TO EXHIBIT THE SAME ISSUE AND WAS TO BE TAKEN BACK TO THE DEALER. THE CONTACT STATED THAT THERE WERE MORE THAN TEN TECHNICAL SERVICE BULLETINS ISSUED BY THE MANUFACTURER, BUT NO RECALL AS OF YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
STEERING,SERVICE BRAKES,ENGINESeptember 19, 2017
ENGINE SHUTDOWN AND LOST STEERING AND BRAKE CONTROL WHEN MAKING A RIGHT TURN. THIS IS THE 2ND TIME THIS HAS HAPPENED. DETAILS: ON BOTH THE TIMES, WHEN I WAS TRYING TO MAKE A RIGHT TURN AT A SLOW SPEED THE ENGINE SHUT DOWN AND I LOST CONTROL OF STEERING WAS WELL AS BRAKES. I HAD TO PUT THE CAR IN PARK, IN THE MIDDLE OF THE INTERSECTION AND PUSH BUTTON TO START THE CAR AGAIN. LUCKILY THERE WAS NOTHING IN THE WAY (CAR OR A PEDESTRIAN), OR ELSE THERE WOULD HAVE BEEN AN ACCIDENT. THIS COULD BE AN EVEN DANGEROUS ISSUE IF THIS HAPPENS WHEN MAKING A LEFT TURN OR WHEN ON A FREEWAY. PLEASE ISSUE A RECALL FOR THIS, AND HAVE HYUNDAI FIX THIS PROBLEM.
UNKNOWN OR OTHERSeptember 16, 2017
BRAKE PEDAL WANTS TO GO TO THE FLOOR NEARLY AT TIMES, BEFORE THE CAR BEGINS TO STOP, WITH LESS THAN 48,000 MILES ON THE CAR. ISSUE JUST STARTED DOING THIS, RIGHT AFTER MY LAST SERVICE APPOINTMENT, WHERE I WAS ADVISED THAT MY FRONT BRAKES NEEDED TO BE REPLACED AND THAT MY WARRANTY HAD ENDED A MONTH EARLIER. THIS PROBLEM POINTS TO A POSSIBLE $2600 HECU UNIT PROBLEM. AMAZING HOW THIS STARTED RIGHT AFTER I HAD SERVICE PERFORMED. PLEASE INVESTIGATE AND HAVE ALL 2012 HYUNDAI GENESIS VEHICLES RECALLED TO HAVE THE BRAKE FLUID CHANGED, NEW BRAKE BOOSTER, AND THE HECU MODULE REPLACED AT THE SAME TIME, BEFORE SOMEONE GETS KILLED.
STEERING,ELECTRICAL SYSTEMAugust 29, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE LOST POWER AND THE INSTRUMENT CLUSTER INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL SEIZED AND CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND RUN OVER THE MEDIAN. THE CONTACT WAS ABLE TO DEPRESS THE BRAKE PEDAL AND STOP THE VEHICLE. ONCE AT A COMPLETE STOP, THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE ON THE FIRST ATTEMPT AND DROVE HOME. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CAPITOL HYUNDAI MONTGOMERY, 2820 EASTERN BLVD, MONTGOMERY, AL, 36116), BUT COULD NOT BE REPAIRED UNTIL TWO AND A HALF WEEKS LATER. DUE TO THE DELAY, THE CONTACT DECLINED TO PROCEED WITH SCHEDULING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,760.
ENGINEAugust 27, 2017
WHILE DRIVING STRAIGHT ON A LEVEL CITY STREET AT NIGHT AT ABOUT 30 MPH, WITHOUT NOTICE OR HESITATION, THE ENGINE COMPLETELY QUIT/SHUT DOWN--NO POWER BRAKES OR STEERING. I PULLED OVER AND THE CAR COASTED TO A STOP. ALL THE LIGHTS WENT ON ON THE DASH AND HEADLIGHTS STAYED ON, SO THERE WAS BATTERY POWER AVAILABLE. I PLACED THE CAR IN PARK AND IT RESTARTED AND DROVE NORMALLY. HOWEVER, THIS HAS NOW HAPPENED THREE TIMES NOW IN LAST 6 MONTHS WITHOUT WARNING.--VERY DANGEROUS.
ELECTRICAL SYSTEM,ENGINEAugust 23, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE APPLYING THE BRAKES AND COMING TO A STOP, THE VEHICLE SUDDENLY SHUT OFF. DURING THE INCIDENT, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE AIR CONDITIONING FAN CONTINUED TO OPERATE. THE CONTACT WAS ABLE TO IMMEDIATELY RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION HYUNDAI LOCATED IN COLUMBUS, GEORGIA, BUT THE FAILURE COULD NOT BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 172,000.
ENGINEAugust 23, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE PARKED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HYUNDAI DOTHAN, LOCATED AT 2329 ROSS CLARK CIRCLE DOTHAN, AL 36301 334-699-6416) WHERE IT WAS UNABLE TO BE DIAGNOSED DUE TO LACK OF FAILURE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
ELECTRICAL SYSTEM,SEATSAugust 20, 2017
THE SET POSITION OF THE SEAT WONT GO TO THE POSITION THE PUT IT ON AND THA SEAT GET STOCK FOR 10 TO 20 MINUTE AND THEN YOU CAN STAR MOVE AGAIN
ENGINEAugust 18, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT CHANGED THE GEAR TO NEUTRAL, HIT THE START BUTTON, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (THORNTON ROAD HYUNDAI, LOCATED AT 669 THORNTON RD, LITHIA SPRINGS, GA 30122; (678) 535-3722) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWO OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER, BUT A REMEDY COULD NOT BE FOUND FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
UNKNOWN OR OTHERAugust 16, 2017
THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) IN MY VEHICLE NEEDS TO BE REPLACED PER THE HYUNDAI DEALERSHIP SERVICE DEPARTMENT, AT A COST OF $2600 ($1900 PART/$700 LABOR). THE BRAKE PEDAL PRESSES ALL THE WAY TO THE FLOOR AND DOES NOT STOP THE VEHICLE RELIABLY, NEARLY RESULTING IN ACCIDENTS ON MORE THAN ONE OCCASION. THE CAR IS NO LONGER SAFE TO DRIVE. I HAVE READ COUNTLESS COMPLAINTS IN HYUNDAI GENESIS OWNER FORUMS REGARDING THE FAILURE OF THESE HECU MODULES IN 2009-2012 MODELS, WHICH HYUNDAI HAS CLEARLY BEEN AWARE OF SINCE 2013, BUT AS FAR AS I CAN TELL, HAS DONE NOTHING TO ADEQUATELY RESOLVE. THIS IS A SERIOUS PROBLEM THAT AFFECTS THE SAFETY OF THE OWNER AND THEIR FAMILIES, AND IT SEEMS OUTRIGHT CRIMINAL THAT HYUNDAI HAS NOT BEEN FORCED TO REPLACE THESE HECU MODULES ON EVERY MODEL PRODUCED WITH THESE FAILING PARTS. NHTSA CAMPAIGN 13V489000 ADDRESSING THE INTERNAL CORROSION OF THE MODULE DUE TO DOT-3 BRAKE FLUID DOES NOT COVER MY VIN DUE TO THE MANUFACTURING MONTH IN 2012 (WHEN SUPPOSEDLY A DIFFERENT HECU BEGAN BEING USED), BUT AS MANY OTHER OWNERS HAVE COMPLAINED, THE MANUFACTURING DATES THAT HYUNDAI CLAIM THE PROBLEM AFFECTED ARE CLEARLY NOT ACCURATE. HYUNDAI WAS/IS AWARE OF THIS VERY DANGEROUS PART FAILURE AND SHOULD BE HELD ACCOUNTABLE FOR THE SAFETY OF THE VEHICLES THEY PRODUCE. I DID NOTHING BUT RAVE ABOUT THIS VEHICLE BEFORE THIS PROBLEM AND PLANNED ON BEING A GENESIS OWNER FOR LIFE ... I'M NOW DISGUSTED.
ELECTRICAL SYSTEMAugust 9, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES AND THE CHECK BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE HYUNDAI DEALER (2329 ROSS CLARK CIRCLE DOTHAN, ALABAMA, 36301 PHONE NUMBER (800) 523-4030) WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE BATTERY WAS REPLACED FOUR TIMES; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
EXTERIOR LIGHTINGAugust 6, 2017
HEADLIGHTS FLICKER OFF FOR SEVERAL SECONDS AT A TIME, USUALLY AFTER TURN SIGNAL CANCELS ITSELF. HAPPENS WHILE MOVING. CAN USUALLY REPRODUCE BY MAKING SLIGHT MOVEMENTS IN TURN SIGNAL STALK.
ENGINEAugust 2, 2017
3 TIMES OVER THE LAST 2 MONTHS THE CAR STALLED WHILE DRIVING AT LOW SPEEDS BETWEEN 15-25 MPH LEAVING ME WITH NO STEERING OR POWER BRAKES. THIS IS OBVIOUSLY A KNOW PROBLEM AS THERE ARE MANY WEB POSTINGS ABOUT THIS DANGEROUS PROBLEM. THIS HAPPENED ON BUSY STREETS WHILE SLOWING DOWN TO MAKE A TURN. TODAY WAS THE 3RD TIME IT HAPPENED
EXTERIOR LIGHTINGJuly 24, 2017
HEADLIGHTS FLICKER ON AND OFF WHEN TURN SIGNAL IS ENGAGED, DANGEROUS AT NIGHT. HAPPENS WHILE IN MOTION OR SITTING AT A TRAFFIC LIGHT. CAR HAS JUST OVER 48K MILES
ENGINEJuly 24, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH WITH THE ACCELERATOR PEDAL DEPRESSED WHILE MAKING A RIGHT OR LEFT TURN, THE VEHICLE STALLED WITH ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO LOCAL DEALER (MODERN HYUNDAI OF CONCORD, 965 CONCORD PKWY S, CONCORD, NC, 28027) WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE, NOR RETRIEVE ERROR CODES FROM THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, INFORMED THE CONTACT THAT THEY WERE AWARE OF THE FAILURE, AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
POWER TRAIN,ENGINEJuly 17, 2017
WHILE DRIVING HOME, THE CAR AC STARTED BLOWING HOT AND THE DASH PANEL LIT UP, THE ENGINE TURNED ITSELF OFF AND I COASTED TO THE SIDE OF THE ROAD. AFTER STOPPING, I PRESSED ON THE BRAKES AND PUSHED THE START BUTTON AND THE CAR STARTED RIGHT UP AND I DROVE HOME, NO FURTHER PROBLEMS. THIS WAS ON A LAS VEGAS CITY STREET. THIS IS THE 6TH TIME THIS HAS HAPPENED IN LESS THAN A YEAR, TWICE IT WAS ON THE FREEWAY! WE JUST PICKED UP THE CAR FROM THE DEALERSHIP ON FRIDAY, TODAY IS MONDAY, THEY CLAIMED THAT THEY COULDN'T DUPLICATE THE PROBLEM, BUT DIDN'T KNOW THAT I HAD DOCUMENTED THE MILEAGE AND THEY DID NOT EVEN TEST DRIVE THE VEHICLE!
VEHICLE SPEED CONTROL,ENGINEJuly 13, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 5 MPH AND APPROACHING AN INTERSECTION, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SWITCHED TO PARK AND RESTARTED THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWICE ON JULY 10, 2017. THE VEHICLE WAS TAKEN TO ORLANDO HYUNDAI IN ORLANDO, FLORIDA FOR DIAGNOSTIC TESTING AND THE THROTTLE BODY WAS CLEANED. THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
SERVICE BRAKES, HYDRAULICJuly 5, 2017
WHILE DRIVING THE CAR TO WORK I NOTICED THAT THE BRAKES SUDDENLY WENT SOFT. THE CAR WOULD SLOW DOWN WHEN I HIT THE PEDAL BUT IN ORDER TO STOP THE CAR I HAD TO NEARLY PRESS THE BRAKE PEDAL TO THE FLOOR. LATER IN THE SAME DRIVE THE BRAKES FUNCTIONED NORMALLY. I DIDN'T NOTICE ANOTHER PROBLEM WITH THE BRAKES FOR AT LEAST A WEEK UNTIL MY DAUGHTER DROVE THE CAR AND NEARLY HIT SOMEONE BECAUSE THE BRAKES DID NOT STOP AS SHE EXPECTED. I NOTICED THAT IF I PUMPED THE BRAKE PEDAL THE PRESSURE WOULD RETURN FOR A WHILE BUT THEN IT WOULD GO SOFT AGAIN ONCE I DROVE IT AND THE PEDAL IS PRESSED. AT THE POINT THE PRESSURE WOULD NOT RETURN CONSISTENTLY AND IT WAS QUESTIONABLE IF THE CAR WOULD STOP I TOOK IT TO THE DEALERSHIP. THE SERVICE DEPARTMENT INFORMED ME THAT THE ABS MODULE HAS FAILED AND THAT IT WOULD BE A MATTER OF TIME BEFORE MY BRAKES WOULD TOTALLY FAIL. THERE WAS NO INDICATION OF THE ABS MODULE FAILING. NO ABS LIGHT; NO BRAKE LIGHT; NO CHECK ENGINE LIGHT. FOR THIS TO AFFECT THE SAFETY SYSTEM OF THE CAR I WOULD EXPECT THERE TO BE SOME TYPE OF INDICATION OF FAILURE. THE DEALER INFORMED ME THAT THE MODULE IS $2200 FOR REPLACEMENT! THE CAR IS ONLY 5 YEARS OLD WHY WOULD THE ABS MODULE FAIL IN SUCH A RELATIVELY NEW VEHICLE?
SERVICE BRAKES, HYDRAULICJune 27, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHEN THE VEHICLE WAS STARTED, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO SAFFORD HYUNDAI (LOCATED AT 7615 LOISDALE ROAD, SPRINGFIELD, VA 22150, TEL: (703) 776-9040) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS PROVIDED CASE NUMBER: 10367277. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
SUSPENSION,ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJune 20, 2017
I PURCHASED THE CAR IN JANUARY 2017 AFTER 2 MONTHS OF HAVING THE CAR THE WINDOWS WOULD NOT GO UP. I WOULD HAVE TO WAIT HOURS FOR IT TO START BACK WORKING. THE SUSPENSION WAS LOW FOR A FEW WEEKS THEN IT WOULD SLOWLY COME BACK UP. BASICALLY MY WHOLE CAR HAS ELECTRICAL PROBLEMS BACK UP CAMERA GOES BLACK, THE ODOMETER HAS DEAD PIXELS, CAR EXTREMELY SLUGGISH, THE CAR SHAKES AND KILLS ALOT. ALSO WHEN I TURN THE HEATED SEATS ON IT TURNS OFF WITHIN 2 MINUTES. IT IS SO MUCH THE CAR IS DOING TO SAY THIS CAR HAS A CLEAN CARFAX.
UNKNOWN OR OTHERJune 7, 2017
I WAS DRIVING TO MY WORK. I SAW RED LIGHT SIGNAL AND STEPPED ON BRAKE PEDAL. BUT THE PEDAL JUST WENT DOWN VERY SOFTLY WITHOUT STOPPING MY CAR. MY CAR STOPPED AFTER I PRESSED FULL FORCE ON BRAKE PEDAL. BY THE TIME MY CAR STOPPED IT ALREADY PASSED 15 FEET FROM THE STOP LINE WHERE I HAD TO STOP.
ENGINEMay 30, 2017
THIS HAS BEEN AN ONGOING ISSUE, I KNOW OTHERS HAVE REPORTED A SIMILAR PROBLEM. WHEN COMING TO A STOP IN OUR 2012 GENESIS 3.8L THE ENGINE WILL SHUT OFF WITHOUT ANY WARNING. THIS HAS HAPPENED MORE THAN A DOZEN TIMES AT THIS POINT. MY WIFE TOOK IT TO THE DEALER WHO SAID THIS ISSUE COULDN'T BE DUPLICATED. THE CAR HAS DIED IN TRAFFIC AND WHEN GOING AROUND A CURVE. POWER STEERING IS LOST WHEN THIS OCCURS MAKING IT A BIT NERVE WRACKING. THIS IS AN ISSUE HYUNDAI NEEDS TO ADDRESS BEFORE SOMEONE IS INJURED OR WORSE.
STEERING,SUSPENSION,FUEL/PROPULSION SYSTEMMay 22, 2017
VEERING RIGHT SINCE NEW 7/2012 ON FREEWAY AND CITY STREETS. UNDERCARRIAGE RIGHT SIDE "TWEAKED" PER HYUNDAI SERVICE REP IN 2016. IN SHOP SINCE APRIL 22 AND OUT MAY 14, /2017 RIGHT CONTROL ARM BROKEN AND COIL SPRING BAD (FIXED PER SERVICE REP), ALIGNMENT STILL IN RED RIGHT FRONT CAMBER; STEERING WHEEL SEVERELY OFF CENTER AT TIMES AND NOW VEERS MORE TO LEFT AND SOMETIMES TO RIGHT ON CITY STREETS AND HIGHWAY; WHEN COMING TO STOP STEERING WHEEL BECOMES SEVERELY OFF CENTER. IN APRIL 2017 WAS LOSING SPEED EVEN THOUGH PRESSING ON GAS PEDAL AND ACTING IF WANTING TO STALL SEVERAL TIMES WITH IN A WEEK (HAPPENING A FEW OTHER TIMES IN PAST BUT THOUGHT DUE TO BEING COLD OR BAD GAS.. WHEN THIS HAPPENED PSI LIGHT TURNED ON. HAPPENING ON FREEWAY AND WHILE MERGING ONTO FREEWAY AND OTHER TIMES ON CITY STREETS. WHEN THIS HAPPENED IN APRIL 2017 THE LAST TIME WITH THE WANTING TO STALL PROBLEM STEERING WHEEL BECAME REALLY OFF CENTER (DEALER NOTIFIED AND TAKEN TO SHOP ON 4/25/2017). ALSO WOULD NOT GO INTO REVERSE THE SAME DAY OF LOSING POWER WANTING TO STALL. (HAPPENING A FEW OTHER TIMES IN THE PAST). NOW AC AIR FORCE LOW AND DOESN'T COOL AS PRIOR TO BEING IN SHOP 4/2017 AND BLOWS HOT AIR AT TIMES. AIRBAG SENSORS NOT WORKING PROPERLY AS BEFORE SHOP VISIT 4/2017. HAVE HAD PAINT CHIPPING PROBLEMS ON BODY OF DRIVER DOOR AND PASSENGER DOOR AND AROUND TRUCK AREA. HAS ALSO HAD FUEL PUMP ISSUES, REPEAIRED ONCE (WHEN PUMPING GAS PUMP CONSTANTLY CLICKING OFF). POOR SUSPENSION REAR END FEELS LIKE IT BOTTOMS OUT WHEN GOING OVER BAD ROAD/BUMPS ON FREEWAY AND CITY STREETS.
ELECTRICAL SYSTEMMay 12, 2017
DRIVERS SIDE WINDOW MOTOR SHORTED OUT AT 68K MILES. IT WOULD ONLY INTERMITTENTLY ROLL UP OR DOWN, AND WOULD GET STUCK IN EITHER CONDITION, ALLOWING RAIN, SNOW AND DIRT TO ENTER THE VEHICLE. HYUNDAI QUOTED $680 TO REPAIR
EXTERIOR LIGHTINGApril 28, 2017
WHEN THE HEADLIGHTS ARE IN THE "ON" POSITION THEY TURN OFF WHEN THE TURN SIGNAL IS USED. THIS HAPPENS CONSISTENTLY AND IS REPRODUCIBLE.
UNKNOWN OR OTHERApril 14, 2017
TROUBLE WITH PUSHING DOWN HARD ON THE BRAKE PEDAL AND CONCERNED WITH BRAKE EFFECTIVENESS. AND SAFETY. FORCED TO PUSH BRAKE ALL THE WAY TO THE FLOOR IN ORDER TO STOP.
ENGINEApril 7, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT COMPLETELY OFF. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT VALID. THE FAILURE MILEAGE WAS 52,000.
ELECTRICAL SYSTEMMarch 10, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING AT ANY SPEED, THE PARKING SENSOR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PARKING SENSOR WAS FRACTURED AND NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE WARRANTY EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,025.
WHEELSFebruary 2, 2017
BOUGHT NEW IN JULY 2012. CAR HAS AROUND 46K ON IT. I HAVE HAD TO REPLACE 2 OF THE 4 MICHELIN ENERGY SAVER A/S TIRES BECAUSE OF CRACKING IN THE SIDEWALLS. BOTH HAD CHUNKS MISSING AND THE CRACKING/ROT WAS SPREADING. I DROVE ON THEM FOR MONTHS LIKE THAT, LUCKILY WITHOUT INCIDENT. I BOUGHT A PAIR USED TO REPLACE THEM SO I COULD GET FULL WEAR OUT OF THE REMAINING TOO, BUT I AM WARY OF BUYING MICHELINS FOR MY NEXT SET.
EXTERIOR LIGHTINGJanuary 17, 2017
THE TAIL LIGHTS GET FILLED WITH WATER/CONDENSATION. I HAD ONE REPLACED UNDER WARRANTY BUT AT 60,000 MILES IT'S NO LONGER COVERED AND BOTH LIGHTS ARE HAVING THE SAME PROBLEM AGAIN. IT'S A VERY COMMON PROBLEM WITH GENESIS COUPES OF ALL YEARS. THE OWNER FORUMS ARE FILLED WITH PEOPLE HAVING THE SAME PROBLEM. *TR
UNKNOWN OR OTHERJanuary 15, 2017
INTERMITTENT BRAKE FAILURES. SEEMS THERE HAS BEEN A RECALL FOR BAD BRAKE FLUID ON THIS MODEL YEAR HYUNDAI GENESIS SEDAN. HYUNDAI WOULD NOT COVER THIS VEHICLE UNDER THE RECALL WHEN CONTACTED. THE VEHICLE HAS AN INTERMITTENT SOFT BRAKE PEDAL WHICH GOES ALL THE WAY TO THE FLOOR UNDER HARD AND SOFT BRAKING CONDITIONS, WHETHER MOVING FAST OR SLOW AND IN ALL WEATHER CONDITIONS. THE BRAKE PADS AND ALL 4 ROTORS ARE IN GOOD REPAIR. THERE IS NO AIR IN THE BRAKE LINES. IT APPEARS TO BE THE ABS MODULE THAT IS FAILING AND CAUSING UNSAFE BRAKING CONDITIONS WITHOUT WARNING. THERE ARE NUMEROUS ONLINE FORUM COMPLAINTS ABOUT THIS MODULE WHICH SEEMS TO BE A FAULT IN DESIGN BY HYUNDAI. MY HOPE IS THAT NHTSA CAN INFORM OTHER OWNERS OF THIS MODEL YEAR THAT UNSAFE BRAKING CONDITIONS CAN HAPPEN AT ANY TIME FROM FAILURE OF THIS ABS MODULE. *TR
SERVICE BRAKES, HYDRAULICDecember 31, 2016
THE BRAKE PEDAL GOES COMPLETELY TO THE FLOOR. BRAKES ACT AS IF FAILING. DEALER DIAGNOSED BRAKE MASTER CYLINDER DEFECT, REQUIRING REPLACEMENT OF THE MASTER CYLINDER. MILEAGE ONLY 67,000 MILES.
ENGINEDecember 7, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
UNKNOWN OR OTHERNovember 3, 2016
SPORADICALLY THE BRAKE PEDAL GOES ALL THE WAY TO FLOOR. PEDAL HAS TO BE PUMPED 2-3 TIMES BEFORE BRAKES ENGAGE. THIS HAS HAPPENED ON 3 DRIVING OCCASIONS OVER 10 DAYS. TOOK IT TO DEALER THIS MORNING WHO SAID UNLESS HE COULD REPLICATE ISSUE, HE WILL NOT REPAIR DESPITE PRIOR RECALL FOR SAME ISSUE. YESTERDAY ON PHONE, HE SAID HE WOULD INSPECT AND FILE CLAIM WITH HYUNDAI. APPARENTLY BRAKE FLUID WAS REPLACED IN 2013 DUE TO RECALL BY PRIOR OWNER. NOW SAME THING IS HAPPENING. PROBLEM OCCURS UNTIL ENGINE IS TURNED OFF. 3 TIMES IN 10 DAYS IS FRIGHTENING. FORTUNATELY, I WAS FAR ENOUGH BEHIND CAR IN FRONT TO HAVE TIME TO PUMP BRAKES. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGOctober 27, 2016
HEADLIGHTS BLINK ON/OFF WHEN USING TURN SIGNAL. DOING RESEARCH, I SEE THAT MANY PEOPLE HAVE COMPLAINED ABOUT THIS AND THE FIX IS TO REPLACE THE TURN SIGNAL STALK ($400).
UNKNOWN OR OTHEROctober 20, 2016
I WAS DRIVING AND WENT OVER A SLIPPERY AREA AT AROUND 40 MPH IN THE CITY WHILE BRAKING AND MY BRAKES WENT DOWN TO THE FLOOR. THERE WAS NO CAR IN FRONT OF ME SO I WAS ABLE TO SLOWLY COME TO A STOP. HOWEVER, SINCE THEN MY BRAKES HAVE NOT BEEN FUNCTIONING PROPERLY, THEY SLOWLY GO DOWN TO THE FLOOR UNDER ANY BRAKING CONDITION. AND WHEN I STOP AT A STOP LIGHT THE PEDAL CONTINUES TO DEPRESS UNTIL IT'S AT THE FLOOR. IN THE PAST I HAD THIS ISSUE WHEN I WENT OVER A LARGE DIP WHILE BRAKING. HOWEVER IT RESET ITSELF SHORTLY AFTER AND I DIDN'T HAVE THE ISSUE AGAIN UNTIL TODAY. MY CAR WAS PART OF THE LARGE RECALL FOR THE GENESIS IN WHICH THE BRAKE FLUID WAS REPLACED. *TR
ENGINEOctober 19, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH OR LESS, THE ENGINE STALLED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND REPAIRED. THE CRANKSHAFT SENSOR WAS REPLACED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
SUSPENSION,WHEELSOctober 7, 2016
TIRES-MICHELIN ENERGY SAVER A/S SIZE: P235/50R18 ON THE FRONT PASSENGER SIDE. THE TIRE HAS A 5" DEEP CRACK ON THE OUTSIDE WALL OF THE TIRE AND ALSO SEVERAL OTHER NOTICEABLE CRACKS THROUGHOUT THE TIRE ESPECIALLY ON THE OUTER WALL.
UNKNOWN OR OTHERSeptember 30, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT COASTED TO THE SIDE OF THE ROAD TO A COMPLETE STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
FUEL/PROPULSION SYSTEMAugust 30, 2016
CYLINDERS WERE MISFIRING. DEALER SAID IT WAS DUE TO COMPUTER SOFTWARE ISSUE WHICH CAUSED INSUFFICIENT FUEL DELIVERY TO THE CYLINDERS. DEALER UPDATED SOFTWARE WHICH SEEMS TO HAVE REMEDIED THE PROBLEM. WHEN THE PROBLEM OCCURRED, THE CAR LOST SOME OF ITS POWER AND VIBRATED. I WAS ON A SIDE STREET WITH LITTLE TRAFFIC AT THE TIME, SO THE HAZARD WAS MINIMAL. HOWEVER, IF THE SAME SITUATION HAPPENS TO OTHERS ON THE FREEWAY OR IN HEAVY TRAFFIC, OR WHEN FULL POWER IS NEEDED TO AVOID AN ACCIDENT, IT COULD BE HAZARDOUS.
EXTERIOR LIGHTINGAugust 28, 2016
HEADLIGHTS FLICKER ON AND OFF WHEN USING THE TURN SIGNAL. IT OCCURS WHEN DRIVING THE CAR.
POWER TRAINAugust 27, 2016
WHEN DRIVING AT SLOWER SPEEDS (<30) ON A CITY STREET, WHILE DRIVING STRAIGHT, AS I LIFTED MY FOOT OFF THE GAS PEDAL, THE CAR CONTINUED TO ACCELERATE. PRESSING THE BRAKE SLOWED IT BUT DID NOT STOP THE PROBLEM. I PULLED THE CAR OVER AND PUT IT IN PARK. WHEN PLACED IN PARK, THE ENGINE REVVED LOUDLY. I PRESSED THE BUTTON TO TURN THE IGNITION OFF. THIS HAS HAPPENED 3 SEPARATE TIMES. ONCE IN JULY AND 2 TIMES ON AUGUST 21.
ELECTRICAL SYSTEM,ENGINEAugust 22, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED, AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW BATTERY. THE BATTERY WAS CHANGED, BUT THE FAILURE RECURRED. THE VEHICLE WENT BACK TO THE DEALER A THIRD TIME FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
SERVICE BRAKESAugust 9, 2016
BRAKES WENT SOFT AFTER A FEW MINUTES OF DRIVING. NORMAL BRAKING THROUGH SEVERAL STOP AND GO INTERSECTIONS. THEN A SUDDEN UNEXPECTED CHANGE WHICH RESULTED IN PRESSING PEDAL TO THE FLOOR AND THE BRAKES BARELY SLOWED THE CAR. TURNING THE CAR OFF AND BACK ON RESTORED BRAKING TO NORMAL USE.
POWER TRAINAugust 9, 2016
CLUTCH BURNT OUT AT 26,000 MILES. AFTER RESEARCHING I NOTICED 2000+ POSTS ON FOLLOWING WEBSITE WHICH SHOWS THAT MANY GENESIS COUPES HAVE PROBLEMS WITH MANUAL TRANSMISSIONS. I DID NOT DRIVE MY CAR ROUGH OR DO ANYTHING BESIDES SAFE DRIVING. THE CLUTCH IS ABNORMALLY EXPENSIVE AS WELL - $4000 REPAIR FOR A CAR WHICH IS BARELY VALUED AT $10K. I ONLY DROVE 26K MILES IN 5+ YEARS!
ENGINEAugust 5, 2016
ENGINE STALL. WHILE DRIVING THE CAR AT SPEED BELOW 25MPH DURING RUSH HOUR TRAFFIC ON THE FREEWAY THE ENGINE SUDDENLY STALLED. ALL OF THE LIGHTS ON THE DASH LIGHTED UP. I WAS ABLE TO GET THE CAR STOPPED, PUT IT IN PARK AND IT STARTED UP AGAIN AS IF NOTHING HAPPENED. THIS HAS OCCURRED 3 TIMES IN THE PAST 12 MONTHS. THE TWO PREVIOUS TIMES WERE ON A CITY STREET WHILE MAKING A RIGHT HAND TURN. THIS TIME IT WAS ON A STRAIGHTWAY. ALL THREE OCCURRENCES THE CAR HAD A MINIMUM 1/4 TANK OF GAS, WAS ON A LEVEL SURFACE AND TRAVELING BELOW 30 MPH. THE CAR HAS BEEN BROUGHT TO THE DEALER ON SEVERAL OCCASIONS AND THEY CANNOT FIND ANY FAULT CODES. ON ONE OCCASION THERE WAS ONE OTHER GENESIS BROUGHT IN WITH THE SAME PROBLEM ON THE SAME DAY.
SERVICE BRAKESAugust 3, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO COME TO A COMPLETE HALT. THE CONTACT HAD TO PUMP THE BRAKE PEDAL MULTIPLE TIMES IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 64,000.
UNKNOWN OR OTHER,SERVICE BRAKES,VISIBILITY/WIPERJuly 27, 2016
MY WIFE AND I HAVE A 2012 HYUNDAI GENESIS 3.8 SEDAN. MY WIFE IS THE PRIMARY DRIVER. SHE CAME HOME ONE EVENING AND TOLD ME THAT THE CAR FAILED TO STOP AND WENT INTO THE INTERSECTION AS SHE ATTEMPTED TO STOP FOR A RED TRAFFIC SIGNAL. I IMMEDIATELY DROVE THE CAR DOWN THE STREET AND OBSERVED THAT YOU HAD TO PUMP THE BRAKES TO STOP AND THE PEDAL WENT TO THE FLOOR. I ADDED SOME BRAKE FLUID AND PUMPED THE BRAKES. I DROVE THE CARE THE NEXT FEW DAYS AND NOTICED THAT OVER TIME THE SAME THING HAPPENED WITH THE PEDAL GOING TO THE FLOOR. I TOOK THE CAR TO MY MECHANIC AND HAD ALL THE BRAKES CHANGED. THAT COST ME OVER $320.00. THE MECHANIC ADVISED ME THAT THE CAR HAD A FAULTY MASTER CYLINDER. TO SHORTEN THE STORY. DUE TO THE DEALER COST OF FROM $275.00 TO $365.00 FOR A MASTER CYLINDER. I BOUGHT 2 ONLINE AND 1 AT OREILLY AUTO PARTS. I SPENT $105.00, $81, AND $79.00 FOR EACH RESPECTIVELY. EACH TIME THE MECHANIC ADVISED ME THAT THE WERE NOT COMPATIBLE. HE WAS SO CONFLICTED BY THE PROCESS ADVISED ME TO TAKE THE CARE TO THE DEALER AND TOLD ME THAT WITH ONLY 91000 MILES AND A WELL MAINTAINED 4 YEAR OLD CAR, IT IS UNHEARD OF FOR A MASTER CYLINDER TO BE FAULTY. I CONTACTED HYUNDAI AND WAS TOLD THERE WAS NO RECALL NOR WAS MY VEHICLE COVERED BY MY FACTORY WARRANTEE. I AM A RETIRED AUTO THEFT OFFICER SO I DECIDED TO CHECK WITH NHTSA FOR COMPLAINTS AND RECALLS. I AM POSITIVE THAT THIS RECALL APPLIES TO MY CAR. I HAVE HAD THE SAME PROCESS HAPPEN TO ME REGARDING THE WINDSHIELD WIPER MOTOR. HYUNDAI WOULD NOT HELP SO I FOUND A MOTOR AT A JUNK YARD. I PAID TO HAVE IT INSTALLED. HOWEVER IT ONLY WORKS AT ONE SPEED. I WOULD LIKE IT REPLACED AND A REFUND FOR THE COST INCURRED TO FIND AND REPLACE IT. I ALSO WOULD LIKE THE BRAKING SYSTEM REPAIRED AND COMPENSATION. HYUNDAI'S RECALL NUMBER IS 114. I WOULD LIKE TO INVOKE THE LEMON LAW..
WHEELSJuly 23, 2016
MY TIRE PRESSURE INDICATOR WAS ON YESTERDAY MORNING SO I PUT AIR IN MY DRIVER SIDE REAR TIRE, HOWEVER THIS MORNING I NOTICE IT NEED MORE AIR AGAIN, THEREFORE I TOOK THE CAR TO SAMS AUTO SERVICE AND AFTER INSPECTION THE GENTLEMAN TOLD ME THE TIRE CANNOT BE REPAIR BECAUSE IT IS WORN ON THE INSIDE TRIM OF THE TIRE AND ITS NOT DUE TO NORMAL WEAR AND TEAR, STATES HE HAS NEVER SEEN A TIRE IN THIS CONDITION BECAUSE THE REST OF THE TIRE HAS GOOD THREAD WEAR AND APPEARS GOOD IF YOUR LOOKING FROM THE OTHER SIDE OF THE TIRE. STRONGLY FEELS ITS A MANUFACTURING DEFECT, I CALLED THE DEALER WHERE I PURCHASED MY CAR A YEAR AGO AND IM GONNA TAKE IT IN TOMMORROW AND PRAY THEY WILL REPLACE IT AT THERE EXPENSE EXPECIALLY SINCE I HAVE PUT ONLY 28,000 MILES ON THE TIRES....
FUEL/PROPULSION SYSTEMJuly 7, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING AT ANY SPEED, AN ALARMING ODOR OF FUEL EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE DEALER DIAGNOSED THAT A VALE IN THE FUEL TANK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
STEERING,ELECTRICAL SYSTEM,ENGINEJuly 6, 2016
DRIVING HOME ON THE 405 FWY LAST NIGHT MY GENESIS R-SPEC 5.0 LOST ALL POWER, ELECTRICAL AND STEERING. FORTUNATELY, I WAS ON THE RIGHT LANE AND WAS ABLE TO MANEUVER THE VEHICLE OFF THE FWY. I HAD NO LIGHTS, NO EMERGENCY FLASHERS, COMPLETE SHUTDOWN OF POWER. IT WAS ABOUT 9PM AND DARK LUCKILY IT WAS NOT IN A LANE OR THIS COULD HAVE BEEN FATAL AS I COULD NOT TURN ON ANY LIGHTS! EXTREMELY DANGEROUS AND HAVE REPORTED MY INCIDENT TO HYUNDAI CUSTOMER CARE. VEHICLE WAS TOWED TO DEALERSHIP PENDING DIAGNOSTICS.
SERVICE BRAKESJune 29, 2016
VEHICLES BRAKE PEDAL BECAME VERY SOFT AND NEEDED TO PRESS DOWN ALL THE WAY DOWN ON THE PEDAL FOR THE VEHICLE TO STOP. WAS DRIVING ON THE HIGHWAY WHEN THIS OCCURRED. DROVE STRAIGHT TO THE HYUNDAI DEALER AND TOLD THE SERVICE TECH OF MY ISSUE. RECEIVED A CALL FROM THE ADVISOR WHERE HE EXPLAINED THE ABS SYSTEM ON THE VEHICLE HAD FAILED AND NEEDED TO BE REPLACED. COST IS $2,300 PLUS $260 FOR THE FRONT PADS. I QUICKLY DID A RESEARCH ON MY VEHICLE AND SAW THIS IS A RECALL PROBLEM WITH MY CAR BUT THE ADVISOR SAID THAT WAS JUST A RUMOR ONLINE AND IT WAS NOT TRUE. CALLED HYUNDAI AND THEY SAID THE RECALL WAS PERFORMED AT THE DEALER IN JANUARY 2014 BUT I DON'T HAVE A SERVICE RECORD STATING THIS. CALLEDTHE DEALER BACK TO GAIN A COPY OF THE RECALL WORK ORDER AND IT JUST STATES "RECALL ITEM SECTION PERFORMED" WITHOUT ANY DETAILS. DEALER REFUSES TO CORRECT ISSUE AND STATED MY ONLY OPTIONS ARE TO PAY 3K IN REPAIRS OR DRIVE OFF THE VEHICLE WITH CARE. ALSO MY CAR JUST LAPSED THE 60K MILE WARRANTY ABOUT 3 MONTHS AGO.
SERVICE BRAKESJune 6, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 5 MPH, THE BRAKES FAILED. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL AND IT TRAVELED TO THE FLOORBOARD OF THE VEHICLE. THE CONTACT WAS ABLE TO USE THE BRAKES JUST ENOUGH TO GET THE VEHICLE TO A DEALER. THE DEALER REPAIRED THE BRAKES, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 47,000.
POWER TRAINJune 2, 2016
ISSUE IN WHICH THE TRANSMISSION DOES NOT SHIFT SMOOTHLY INTO 2ND AND 3RD GEAR. TYPICALLY, THE TRANSMISSION WILL SHIFT SOMEWHAT SMOOTHLY FOR A FEW DAYS, BUT THEN SHIFTING GETS PROGRESSIVELY ROUGH UNTIL THE CAR SHUDDERS TO THE POINT THAT IT'S PHYSICALLY PAINFUL, EMBARRASSING, STRESSFUL, AS WELL AS DANGEROUS! IT SEEMS TO RETURN TO SLIGHTLY NORMAL SHIFTING FOR A COUPLE OF DAYS, THUS RESTARTING IT'S VICIOUS CYCLE. I CALLED HYUNDAI'S CUSTOMER SERVICE LINE AND WAS ADVISED THAT THERE ARE "NO ACTIVE CAMPAIGNS" FOR MY VIN IN REGARDS TO THE TRANSMISSION. YET, THE MAKE, MODEL, AND YEAR IS ASSOCIATED WITH TSB NO. 15-AT-005 "DRIVABILITY PROBLEMS WITH TRANSMISSIONS". MANY PEOPLE ARE HAVING THE SAME ISSUES, A RECALL IS IN ORDER. HTTPS://WWW.CARS.COM/ARTICLES/2007-2013-HYUNDAI-VEHICLES-TRANSMISSION-ISSUES-1420681346983/
EXTERIOR LIGHTINGMay 23, 2016
AT NIGHT HEADLIGHTS TURN OFF MOMENTARILY WHEN IN MOTION AND USING TURN SIGNALS AND TURNING.
POWER TRAINMay 18, 2016
HAD THE TRANSMISSION REPLACED AT 57XXX DUE TO FAULTY SYNCRONIZERS INSIDE THE TRANSMISSION. NOW 14000 MILES LATER IT NEEDS REPLACED AGAIN BUT IS NOT COVERED THIS TIME. I AM NOT THE ONLY PERSONNTO HAVE THIS PROBLEM AS IT IS RATHER COMMON.
SERVICE BRAKESMay 4, 2016
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO STOP, THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD AND THE VEHICLE WOULD NOT STOP. AFTER PUMPING THE BRAKE PEDAL SEVERAL TIMES, THE VEHICLE WAS ABLE TO BE STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 92,000. *JS
AIR BAGSApril 3, 2016
WHILE REPAIRING MY CAR THE BODY SHOP CUT THRU THE PASSENGERS SIDE AIR BAG WIRING HARNESS, AND THEN TRIED TO SPLICE IT BACK TOGETHER AND NOT TELL ANYONE. THAT DID NOT WORK. THEY NOW HAVE MY CAR AND WE HAVE BEEN WAITING SINCE FEB 24TH FOR A BACK ORDERED HARNESS FROM HYUNDAI. DO YOU HAVE ANY IDEAS WHY THIS COULD TAKE SO LONG?
Crash reported
NHTSA #10853129SERVICE BRAKESFebruary 11, 2016
BRAKE PEDAL OCCASIONALLY WILL NOT ENGAGE THE BRAKES UNTIL IT IS AT THE FLOOR. FEELS LIKE A BRAKE FAILURE AT FIRST AND THE PEDAL MOVES ALL THE WAY TO THE FLOOR BEFORE THE BRAKES ENGAGE. ALMOST HAD A WRECK RUNNING INTO THE BACK OF SOMEONE FROM THIS. IT DOES NOT DO THIS ALL THE TIME, BUT IS NOW HAPPENING MORE FREQUENTLY. USUALLY ONCE OR TWICE A WEEK.
VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINEJanuary 20, 2016
I WAS TURNING TO PARK IN MY PARKING SPACE AND ALL OF A SUDDEN THE CAR BEGAN TO ACCELERATE WITH SUCH SPEED THAT I THOUGHT IT WOULD JUMP THE CURB AND CRASH INTO MY HOME. I WAS UNABLE TO STOP THE CAR AND THE BRAKES WERE UNRESPONSIVE. IT HIT THE CURB AND FINALLY CAME TO A STOP WITH A TERRIBLE SHUDDER/NOISE.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJanuary 15, 2016
HEADLIGHTS TURN OFF WHEN TURN SIGNAL IS USED AT NIGHT. WHEN MAKING RIGHT TURN LAST WEEK AT NIGHT USED RIGHT TURN SIGNAL APPROXIMATELY 100 FT PRIOR TO TURNING. FRONT LIGHTS WENT OUT AND CAR TURNING IN FRONT OF ME ALMOST HIT ME BECAUSE THEY COULDN'T SEE ME BECAUSE MY LIGHTS WERE OFF. OTHER HYUNDAI GENESIS OWNERS REPORT THE SAME PROBLEM. DEALER UNABLE TO DIAGNOSE PROBLEM. HEADLIGHTS FLICKER WHEN TURN SIGNAL IS USED
POWER TRAIN,ENGINEJanuary 8, 2016
THE CAR WILL NOT START WHEN THE TEMP OUTSIDE IS ~40 DEGREES F OR LOWER OUTSIDE. IT WILL CRANK NON STOP (PUSH BUTTON START) BUT WON'T EVER START. CAR BATTERY IS ONLY TWO MONTHS OLD. CRANKS FINE WHEN THE OUTSIDE TEMP RAISES BACK UP TO AROUND 45 DEGREES F AND UP. WHILE DRIVING TODAY ON THE INTERSTATE, ON THE BRIDGE, THE CAR RANDOMLY LOST ALL ENGINE POWER. TRYING TO STEP ON THE GAS PEDAL WOULD RESULT IN THE CAR STUDDERING. I TURNED ON THE EMERGENCY SIGNAL AND JUST CRUISED INTO THE SIDE LANE OUT OF TRAFFIC. TURNED THE CAR OFF AND ON AND NOTICED THE RPM IDLED AT 1500 RPM WHICH IS INSANELY HIGH. I PUT IT IN 1ST GEAR AND GAVE IT GAS, AND NOTHING HAPPENED. THE RPM METER WOULDN'T GO UP. AFTER A FEW MORE TIMES OF CUTTING THE ENGINE ON AND OFF AND THE ENGINE WOULDN'T START A FEW TIMES ALSO, IT FINALLY STARTED AND SEEMED TO WORK NORMALLY. NOW THE CAR HAS A CHECK ENGINE LIGHT ON.
STEERING,SUSPENSION,WHEELSDecember 16, 2015
TIRE WEAR UNEVEN, RIGHT FRONT PASSENGER WORST. CONSTANT SEVERE PULL TO THE RIGHT ABLE TO CHANGE LANES TO RIGHT WITHOUT HANDS ON STEERING WHEEL. AND VERY MINIMAL PULL TO LEFT AT TIMES WHILE DRIVING ON HIGHWAY (MOST NOTABLE) AND CITY STREETS. WHILE DRIVING FEELS LIKE CAR BOTTOMS OUT OVER BUMPS/HOLES OR ON CITY STREETS/HIGHWAYS WITH ROUGH ROAD SINCE PURCHASED IN 2012. CANNOT ADJUST ALIGNMENT ON RIGHT SIDE, RIGHT CAMBER ALWAYS NEGATIVE AND TOLD NO FIX FOR THIS AND CAUSE FOR EXCESSIVE WEAR ON TIRE AND PULLING TO RIGHT. PAINT CHIPPING UNDERNEATH DRIVER SIDE DOOR ON BODY. BOTTOMING OUT AND TIRE PULLING TO RIGHT FIRST LOOKED AT ON 11/21/2012.
VISIBILITY/WIPERNovember 23, 2015
THIS PROBLEM BEGAN OCCURRING AT AROUND 60,000 MILES. WHEN EITHER STATIONARY OR IN MOTION, THE WINDSHIELD WIPERS WOULD EITHER NOT COME ON AT ALL OR WOULD JERKILY (IS THAT A WORD?) MAKE THEIR WAY ABOUT HALFWAY UP THE WINDSHIELD AND THEN FREEZE. THEN AT SOME RANDOM TIME, THEY WOULD EITHER JERK THEIR WAY BACK TO THE PARKED POSITION OR CONTINUE JERKING THEIR WAY THROUGH THE WHOLE SWEEP AND THEN BACK TO THE PARKED POSITION, USUALLY STOPPING ONCE OR MORE TIMES ON THE WAY. THIS IS A COMMON OCCURRENCE ACCORDING TO POSTS FOUND ON THE GENESISOWNERS.COM SITE. (HTTP://WWW.GENESISOWNERS.COM/HYUNDAI-GENESIS-FORUM/SHOWTHREAD.PHP?T=8567 ). IF YOU READ THE POSTS, ONE MAN ALMOST HAD A HEAD ON COLLISION WITH A GASOLINE TRUCK WHEN HIS WIPERS DECIDED TO QUIT IN THE MIDDLE OF A RAINSTORM. MY LOCAL DEALER INSISTS HYUNDAI DOES NOT CONSIDER THIS A SAFETY ISSUE WHICH TO ME IS MINDBOGGLING. WITH A POTENTIALLY RECORD BREAKING EL NINO NOW ON THE WAY, PERHAPS IT'S GOING TO TAKE SOMEONE GETTING KILLED BEFORE HYUNDAI FINALLY SAYS, "GEE, WE GUESS IT'S A SAFETY ISSUE AFTER ALL." IF THIS DEFECT IS NEWS TO DOT, I CAN SEE NO REASON NOT TO INSIST ON A RECALL. IF, HOWEVER, DOT IS AWARE OF THE ISSUE AND HAS DONE NOTHING ABOUT IT, SHAME ON THEM. SINCE HYUNDAI EXPECTED ME TO PAY $1,000 TO MOST LIKELY REINSTALL THE SAME FAULTY MOTOR AND LINKAGE, I GOT RID OF THE CAR. THE MOTOR COSTS $462 BY ITSELF.
EXTERIOR LIGHTINGNovember 4, 2015
SINCE I BOUGHT THIS CAR WHEN I USE THE TURN SIGNALS AT NIGHT, MY HEADLIGHTS WOULD TURN OFF A SECOND OR TWO. ALSO I'VE NOTICED A SLIGHTEST MOVEMENT OR PRESSURE ON THE TURN SIGNAL STALK CAN CAUSED THE HEADLIGHTS TO FLICKER. THIS EVENTS OCCURRED RANDOMLY, AROUND FEW TIMES A WEEK, BUT STILL CAUSING A HAZARDOUS DRIVING CONDITION AT NIGHT WHEN THE HEADLIGHTS ARE COMPLETELY OFF FOR FEW SECONDS. THIS EVEN OCCURRED RANDOMLY WHEN THE TURN SIGNAL STALK IS USED WHETHER THE CAR IS MOVING OR PARKING. I BELIEVED THERE IS A PROBLEM WITH THE LIGHT ON/OFF & TURN SIGNAL STALK DESIGN THAT CAUSING THE HEADLIGHTS TO GO OFF AND/OR FLICKERING RANDOMLY WHEN USING THE TURN SIGNAL.
EXTERIOR LIGHTINGNovember 4, 2015
THE HEADLIGHTS RANDOMLY TURN OFF WHEN THE HEADLIGHT SWITCH IS IN THE "ON" POSITION. THIS PROBLEM HAS OCCURRED WHEN THE CAR IS IN MOTION AT VARIOUS SPEEDS FROM RESIDENTIAL STREET TO FREEWAY, WHILE TURNING OR GOING STRAIGHT AS WELL AS WHEN IT IS STATIONARY. AFTER THE PROBLEM HAS OCCURRED, TOUCHING OR MOVING THE TURN SIGNAL STALK WILL USUALLY CAUSE THE HEADLIGHTS TO COME BACK ON. THE PROBLEM HAS NEVER OCCURRED WHEN THE SWITCH IS IN THE "AUTO" POSITION. THE PROBLEM HAS OCCURRED MANY TIMES BUT IS HARD TO REPLICATE ON DEMAND. IT IS HAPPENING WITH MORE FREQUENCY NOW. THE HYUNDAI DEALER WILL NOT FIX THE PROBLEM BECAUSE THEY CAN NOT DUPLICATE IT ON DEMAND.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPEROctober 31, 2015
WHAT IS LIKELY A FAULTY TURN SIGNAL STALK CAUSES THE VEHICLE'S HEADLIGHTS TO EITHER FLICKER, SHUT OFF OR FLASH THE HIGH BEAMS REGARDLESS IF IT IS STATIONARY OR IN MOTION. IT MANIFESTS ITSELF IN VARIOUS WAYS; THE MOST RECENT BEING ON A 5 HOUR INTERSTATE TRIP. WHEN SIGNALING TO CHANGE LANES, THE HIGH BEAMS WOULD FLASH WHICH WOULD IN TURN DISTURB DRIVERS IN FRONT OF ME. OTHER TIMES, THE LIGHTS HAVE FLICKERED AND/OR TURNED OFF ENTIRELY FOR A BRIEF PERIOD OF TIME HINDERING NIGHT TIME VISIBILITY. FOR FURTHER REFERENCE, I WILL PROVIDE A LINK TO AN OWNER'S ONLINE FORUM WHICH DISCUSSES OTHER INDIVIDUAL'S PROBLEMS LIKE THIS: HTTP://GENESISOWNERS.COM/HYUNDAI-GENESIS-FORUM/SHOWTHREAD.PHP?T=12504&PAGE=4
EXTERIOR LIGHTINGOctober 27, 2015
THE HEADLIGHTS WILL FLICKER OFF IN THE "ON" MODE WHEN USING THE TURN SIGNALS, SUCH AS DURING LANE CHANGES. SOMETIMES WILL NOT TURN BACK ON UNTIL THE TURN SIGNAL STALK IS BUMPED AGAIN. CAR CAN BE STATIONARY OR MOVING. DOES NOT HAPPEN WITH HEADLIGHTS IN "AUTO" MODE.
EXTERIOR LIGHTINGOctober 21, 2015
WHEN TURNING RIGHT, HEADLIGHTS IN 'ON' POSITION AND TURN INDICATORS FUNCTIONING HEADLIGHTS FLICKERED THEN WENT OUT FOR A PERIOD OF 2-3 SECONDS ONCE TURN SIGNALS RETURNED TO NEUTRAL POSITION. HAVE EXPERIENCED SAME FAILURE SEVERAL TIMES SINCE INITIAL. DEALER COULD NOT DUPLICATE PROBLEM AND REFUSED TO REPAIR. OTHER GENESIS DRIVERS REPORTING SAME FAILURE - SOME HAVE HAD TURN SIGNAL STALK REPLACED UNDER WARRANTY.
POWER TRAIN,ENGINEOctober 11, 2015
WHILE DRIVING HOME TODAY MY CAR KILLED DEAD WHICH CAUSED THE POWER STEERING TO GO OUT WHILE I WAS TURNING OFF FM1960 ONTO KENSWICK IN HUMBLE TX WHICH IS A VERY BUSY STREET. THIS IS THE 3RD TIME THAT THIS HAS HAPPENED I WROTE A LETTER BACK ON 5-22-15 TO HYUNDAI WARRANTY DEPARTMENT AND HAVE NOT BEEN NOTIFIED BY THEM. THIS IS VERY DANGEROUS I COULD HAVE BEEN REAR ENDED AND GOD KNOWS WHAT ELSE. PLEASE HAVE THIS MATTER CHECKED INTO WITH HYUNDAI. THANK YOU VERY MUCH. *TR
FUEL/PROPULSION SYSTEMSeptember 30, 2015
MY CAR WAS SERVICED 3 TIMES AT DEALER DUE TO GASOLINE SMELL ISSUE AFTER DRIVING 2 HOURS CONTINUOUSLY AT HIGH TEMPERATURE 100+. I HAVE TO INHALING THE GAS MOST TIME WHEN I DRIVE BACK TO HOME. HYUNDAI IS TRYING TO IGNORE THIS HAZARD/SAFETY/HEALTH ISSUE... WHAT WILL HAPPEN IF I GET HIT BY OTHER VEHICLE WHILE GAS FUME IS RELEASING FROM MY CAR? HOW ABOUT OTHER PEOPLE SEATING IN MY CAR WHILE I DRIVE THIS CAR?
STEERING,ELECTRICAL SYSTEM,ENGINESeptember 25, 2015
THIS IHAS HAPPENED 4-5 TIMES. I WAS DRIVING ON A STREET, THANK GOD, I WAS NOT ON HWYWAY, ENGINE JUST STALLED AND STREERING WHEEL LOCKED. I WAS HARD BUT, SOMEHOW MANAGED TO GET ON THE CURBE AND AVOID A CRASH. IF THIS WOULD HAVE HAPPENED ON FREEWAY, IT WOULD HAVE BEEN FATAL. I THINK, HYUNDAI SURE KNOW THIS PROBLEM EXIST IN GENESIS TOO. IT IS SAME PROBLEM ( SYMPTOMS) AS DESCRIBED IN HYUNDAI'S SONATA RECALL. I DON'T KNOW WHAT IS HYUNDIA WAITING FOR. IT IS A SERIOUS PROBLEM WITH A $50,000 CAR . I HAVE NO TRUST ON THIS CAR ANYMORE. THIS WOULD BE MY LAST HYUNDAI. I KNOW, IF I TAKE CAR TO DEALERSHIP , I WOULD HEAR RESPONSE THAT , NO ISSUE FOUND. GENESIS HAS A SERIOUS ENGINE PROBLEM WITH STALLING.
POWER TRAIN,FUEL/PROPULSION SYSTEMSeptember 25, 2015
WHEN DRIVING OUR CAR, IT JUST DIES WITH NO FOR WARNING WHAT SO EVER. THIS HAS HAPPENED 7 OR 8 TIMES OVER THE PAST TWO YEARS, SO IT IS NOT SOMETHING THAT HAPPENS ALL THE TIME BUT WHEN IT DOES IT CAN BE EXTREMELY DANGEROUS. THIS HAS HAPPENED DRIVING DOWN INTERSTATE ALL THE WAY TO SLOWING DOWN FOR STOPPED TRAFFIC. WE STARTED WORKING WITH FORT MILL HYUNDAI OVER TWO YEARS AGO AND HAVE BEEN TOLD THINGS LIKE OUR OIL CHANGE WAS PAST DUE TO MY WIFE DOESN'T DRIVE THE CAR HARD ENOUGH, BOTH LAUGHABLE RESPONSES TO A VERY SERIOUS ISSUE. WE WERE GETTING NOWHERE WITH THE DEALER SO I CONTACTED HYUNDAI CORPORATE AND AGAIN GOT A LAUGHABLE RESPONSE FROM THEIR INTERNET TEAM. WHEN I PUSHED THE ISSUE AND BROUGHT UP SOMEONE WAS GOING TO GET HURT OR KILLED AND THEY WOULD HEAR FROM AN ATTORNEY THEY HAD THEIR REGIONAL MANAGER OUT OF ATLANTA CALL ME (I BELIEVE HIS NAME IS [XXX], HE TALKED ME INTO TAKING THE CAR TO KEITH HAWTHORNE HYUNDAI AS THE FORT MILL LOCATION DID NOT FOLLOW THEIR INTERNAL PROCEDURES. IN WORKING WITH THE KEITH HAWTHORNE TEAM THEY FELT THEY COULD HELP ME OUT. AFTER HAVING MY CAR FOR 10 DAYS THEY CALLED ME AND TOLD ME TO PICK UP THE CAR AS HYUNDAI WILL NOT AUTHORIZE THEM TO DO ANYTHING ON THE CAR. I COMPLETELY REALIZE THE TECHNOLOGY AND COMPLEXITY OF TODAYS AUTOMOBILES AND WAS TRYING TO REMAIN PATIENT AND WORK WITH THEM EVEN THOUGH I FELT IT PUT MY FAMILY AT RISK. UNFORTUNATELY HYUNDAI HAS MADE THE DECISION TO NOT WORK WITH ME LEAVING ME NO OPTION BUT TO REACH OUT TO YOU. A SIDE NOTE, IF YOU DO A QUICK GOOGLE SEARCH YOU WILL SEE WE ARE NOT THE ONLY GENESIS OWNER HAVING THESE PROBLEMS, SO HYUNDAI HAS A BIGGER PROBLEM THAN JUST MY CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
STEERING,POWER TRAIN,ENGINESeptember 13, 2015
THE CAR JUST COMPLETELY SHUT DOWN. FORTUNATELY, I HAD JUST TURNED FOR HOME ON A 25 MPH STREET SO I WAS GOING SLOW ENOUGH THAT I COULD MANAGE TO AT LEAST GET THE CAR TO THE SIDE OF THE ROAD. DO NOT KNOW WHAT WOULD HAVE HAPPENED 15 MINUTES EARLIER IF IT HAD SHUT DOWN ON THE BUSY INTERSTATE I WAS ON. IT DID START BACK UP AGAIN, BUT NOW AM AFRAID TO DRIVE IT ANYWHERE. HAVE CONTACTED HYUNDAI, BUT IF THERE FOLLOW-UP IS ANYTHING LIKE IT HAS BEEN IN THE PAST, IT WILL BE A WASTE OF MY TIME. THEY WILL JUST SAY THAT THEY CANNOT REPRODUCE THE PROBLEM AND SEND US A COFFEE MUG HOPING THAT WILL RESOLVE THE ISSUE. WE HAVE HAD NUMEROUS PREVIOUS ELECTRICAL ISSUES: SUCH AS CAR STARTING BACK UP BY ITSELF AFTER BEING SHUT OFF, THE RADIO LITERALLY POPPING ON AND OFF, THE RADIO LOCKING ON A STATION (YOU COULD CHANGE CHANNELS, BUT THE SAME STATION KEPT PLAYING), THE NAV TURNING ON AND OFF BY ITSELF. THE CAR HAD BEEN DOING OKAY THIS YEAR UNTIL THIS MOST RECENT INCIDENT WHERE IT JUST FLAT SHUT OFF. DO NOT TRUST HYUNDAI TO SOLVE THE ISSUE AND IT IS TO SCARY TO DRIVE. AND I DON'T BELIEVE THAT THERE IS A LEMON LAW IN THIS STATE. NO MATTER WHAT, I CAN ASSURE YOU THAT THIS WILL BE MY LAST HYUNDAI.
UNKNOWN OR OTHERAugust 5, 2015
WHEN DRIVING ON FREEWAY AT 65MPH THE ENGINE MISSED THEN STALLED. I LOST POWER STEERING AND POWER BRAKES. MULTIPLE WARNING LIGHTS ON. DEALER IS NOT FINDING ANYTHING USING COMPUTER DIAGNOSTICS. LOSS OF STEERING AND BRAKES AT HIGH SPEEDS IS NOT GOOD!!!!
ENGINEJuly 7, 2015
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE ATTEMPTING TO MERGE INTO TRAFFIC. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND DROVE ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO THE DEALER AND TEST DRIVEN, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER CONCLUDED THAT THE VEHICLE WAS FUNCTIONING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. UPDATED 09/01/15*LJ UPDATED 10/14/2015*JS
ENGINEJuly 3, 2015
THIS SAME ISSUE HAS HAPPENED ABOUT 5 TIMES OVER THE LAST YEAR. BUT 2 TIMES IN THE LAST FEW WEEKS. LOW SPEED WITH A SLIGHT INCLINE IN THE ROAD, THE CAR COMPLETELY SHUTS OFF. HAD TO COAST TO A STOP PUT CAR IN PARK AND THEN RESTART. THE RESTART IS FINE AND THE CAR DRIVES AS NORMAL.
ELECTRICAL SYSTEMMay 4, 2015
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHEN THE VEHICLE WAS STARTED, THE FRONT WINDOWS WERE LOWERED AND THE DRIVER SIDE WINDOW SWITCH BECAME INOPERABLE FOR APPROXIMATELY FIVE MINUTES. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
ELECTRICAL SYSTEM,ENGINEMarch 25, 2015
THE CAR STALLED AND ENGINE SHUT OFF WHILE MOVING. I WAS DRIVING ON A SURFACE STREET WHEN THE CAR SHUT OFF, ALL INDICATOR LIGHTS WERE ON, TEMP GAUGE WAS NORMAL, FUEL TANK WAS MORE THAT 3/4 FULL. THE CAR STARTED UP AGAIN AND DROVE AWAY NORMALLY. *TR
ELECTRICAL SYSTEMJanuary 19, 2015
THE FIRST TIME IT HAPPENED I WAS DRIVING ON A 2 LANE ROAD WHEN THE CAR JUST STOPPED, NO WARNING. AFTER ABOUT 15 MINUTES THE CAR STARTED UP AGAIN. I BROUGHT IT TO THE DEALER SERVICE DEPARTMENT AND THEY KEPT THE CAR FOR 2 WEEKS AND TOLD ME THE CAR IS FINE NOW. THE SECOND TIME IT HAPPENED MY HUSBAND WAS DRIVING THE CAR AND WAS GETTING OFF ONE MAJOR ROAD AND GETTING ON TO ANOTHER AND THE CAR JUST STOPPED AGAIN. WAITED AGAIN AND THE CAR STARTED UP AGAIN AFTER ABOUT 15 MINUTES. THE THIRD TIME MY HUSBAND WAS DRIVING FROM MY HOME TO THE FRONT OF MY DEVELOPMENT AND THE CAR STOPPED AGAIN NO WARNING. THE FORTH TIME WAS JUST THIS PAST WEEK WHEN DRIVING THE CAR ON A VERY BUSY ROAD AND IT HAPPENED AGAIN, THIS TIME SOMEONE HAD TO PUSH US OFF THE MAIN ROAD SO THAT WE DO NOT GET HIT. I TOOK THE CAR TO THE DEALERSHIP AGAIN AND THEY HAVE THE CAR RIGHT NOW AND I AM DRIVING A LOANER CAR. I CALL HYUNDAI AND STARTED A CASE AND THEY TOLD ME THAT IT IS UP TO THE DEALERSHIP TO DECIDE WHAT TO DO ABOUT MY CAR IF THEY CAN NOT FIND THE PROBLEM. I AM REFUSING TO DRIVE THE CAR BECAUSE I DO NOT KNOW WHEN THIS IS GOING TO HAPPEN AGAIN AND I AM AFRAID. WE HAVE BEEN VERY LUCKY UP TO NOW THAT WE HAVE NOT HAD AN ACCIDENT OR EVEN WORSE. PLEASE TELL ME WHAT I NEED TO DO NOW. BY THE WAY THIS IS A LEASED CAR. *TR
STEERING,ELECTRICAL SYSTEMJanuary 16, 2015
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
ENGINEJanuary 5, 2015
UPON STARTING MY CAR THE ENGINE WAS REVVING.I THOUGHT IT WAS DOING THAT BECAUSE IT WAS EXTREMELY COLD OUT. I LET IT WARM UP A LITTLE. I PUT THE CAR IN DRIVE IT BEGIN TO ACCELERATE BY ITSELF GOING UP TO 40 MILES WHILE IN A PARKING GARAGE. I MANAGED TO FINALLY STOP THE CAR BY FLOORING THE BRAKE PETAL & EMERGENCY BRAKE. I TURNED THE CAR OFF AND RESTARTED IT AND IT STARTED REVVING AGAIN! I CALLED THE HYUNDAI DEALERSHIP TO REPORT WHAT HAD HAPPENED. *TR
VEHICLE SPEED CONTROLDecember 31, 2014
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE CRUISE CONTROL WAS NOT ENGAGING AND DISENGAGING PROPERLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,200. UPDATED 03/10/15*LJ UPDATED 9/12/2017*CN
POWER TRAIN,ENGINESeptember 21, 2014
I WAS TRYING TO TURN LEFT ONTO A CROSS STREET AND AS SOON AS I GOT MOVING THE CAR LOST POWER FOR A FEW SECONDS THAT STARTED GOING AGAIN...THIS AS HAPPEN 4 OR 5 TIMES AND I ONLY OWNED THIS CAR FOR 3 WEEKS. HYUNDAI CAN'T DUPLICATE THIS HAPPENING....ITS ON THE HYUNDAI FORUMS AND THEY SENT ME HERE. *TR
VISIBILITY/WIPERSeptember 2, 2014
THE WIPERS WOULD START TO WIPE THEN STOP IN THE MIDDLE OF THE WINDSHIELD, AFTER TURNING IT ON AND OFF OVER AND OVER AGAIN (SOMETIMES UP TO 30 SECONDS OF NON-MOVEMENT), THEY FINALLY START TO MOVE AGAIN. THIS REPEATED ITSELF FOR THE ENTIRETY OF MY DRIVE TO WORK (APRX 25 MINUTES) IN THE RAIN. I NEARLY RAN INTO THE BACK OF SOMEONE BECAUSE I COULD NOT SEE ANYTHING OUT OF MY WINDSHIELD. *TR
ELECTRICAL SYSTEMAugust 29, 2014
RADIO DISPLAY FREEZING UP. WORD GENESIS STAYS ON. WHEN PUT IN REVERSE REAR CAMERA WILL NOT COME ON. WHEN PUT IN DRIVE DISPLAY STAYS FROZEN WITH WORD GENEIS. CAN HEAR RADIO PLAYING ON AM/FM/ AND XM RADIO WHEN CHANGING CHANNELS. IT FREEZED UP ON ME TOOK IT TO DEALER, SERVICE MANAGER HIT RESET BUTTON WOULD NOT RESET. TURNED CAR ON AND OFF SEVERAL TIMES BEFORE IT FINALLY CLEARED. *TR
POWER TRAINAugust 12, 2014
I HAD THIS VERIFIED SCENARIO BY THE LOCAL HYUNDAI TECHNICIAN WHILE HE HAD THE COMPUTER HOOKED TO MY CAR AND I CONSISTENTLY DUPLICATED THE PROBLEM. WHILE QUICKLY DECELERATING FROM 25-20 MPH TO UNDER 5MPH THE TRANSMISSION DELAYS THE SHIFT FROM 3RD OR 4TH GEAR DIRECTLY TO 1ST GEAR BY 2-4 SECONDS WITHOUT ANY POWER. WHEN IMMEDIATE POWER IS NEEDED THE DELAY CAUSES ME TO GIVE IT MORE GAS IN HOPES OF MORE IMMEDIATE RESPONSE. EVENTUALLY THE CAR GIVES SUDDEN ACCELERATION OFTEN TIMES TRIGGERING THE TRACTION CONTROL TO ENGAGE. THIS HAS CAUSED A FEW NEAR MISS ACCIDENTS FOR ME. I BRING IT UP TO THE DEALERSHIP EVERYTIME I HAVE THE CAR SERVICED BUT IT DOESN'T APPEAR HYUNDAI HAS A FIX. I HAVE ALSO SENT IN THIS ISSUE DIRECTLY TO HYUNDAI USA. THE ISSUE IS THE SHIFT PATTERN FROM 3RD OR 4TH DIRECTLY TO 1ST GEAR. IF THE CAR WOULD DOWNSHIFT EVENLY 4,3,2 THEN THE PROPER GEAR WOULD BE ENGAGED WHEN POWER IS NEEDED. *TR
POWER TRAIN,ENGINEAugust 4, 2014
ON 08/02/2014 AT APPROXIMATE 6 P.M., MY 2012 GENESIS R-SPEC 5.0 SEDAN COMPLETELY STALLED OUT AS I WAS COMING TO A STOP AT A MAJOR INTERSECTION. THERE WAS NO WARNING OR INDICATION OF ANY ISSUES UP TO THIS POINT. IT TOOK SEVERAL ATTEMPTS AT STARTING THE VEHICLE BEFORE IT FINALLY STARTED AND CONTINUED UNDER ITS OWN POWER. THIS TYPE OF UNEXPLAINED POWER LOSS COULD LEAD TO A VERY SERIOUS ACCIDENT. THE ENGINE WARNING LIGHT IS CURRENTLY NOT INDICATING ANY PROBLEMS SO I DOUBT IF THERE ARE ANY TROUBLE CODES STORED. I HAVE OWNED THE VEHICLE SINCE NEW AND IT HAS ALWAYS BEEN GARAGED AND NEVER IN A ACCIDENT. *TR
FUEL/PROPULSION SYSTEMAugust 1, 2014
AN ALARMING SMELL OF GAS FUMES COULD BE SMELLED EMANATING FROM THE DRIVER'S REAR WHEEL WELL. I TOOK IT TO THE JIM CLICK BODY SHOP THAT HAD RECENTLY REPAIRED THE CAR IN THAT AREA AND THEY FOUND NO LEAKS BUT VERIFIED THE FUMESA. THE NEXT DAY I TOOK IT TO JIM CLICK HYUNDAI AT THE AUTO MALL TO BE REPAIRED . THEY COULD NOT REPRODUCE THE PROBLEM. THE DEALER HAS REPORTED SEVERAL OCCURRENCES OF THIS TYPE. THIS IS A VERY HOT TEMP TIME HERE AS AN ASIDE. *TR
EXTERIOR LIGHTINGMay 29, 2014
WHEN TURN SIGNAL IS TURNED ON LIGHTS GO OFF FOR 2 TO 5 SECONDS SEEMS TO BE GETTING WORSE, CALLED DEALER WAS TOLD TO BRING IN CAR FOR INSPECTION, THIS IS PROBABLY HAPPENING TO OTHER GENESIS OWNERS, HAVE RESTRICTED MY NIGHT DRIVING DUE TO SAFETY CONCERNS. *TR
ENGINEMay 11, 2014
MY 2012 HYUNDAI GENESIS 6 CYLINDER SEDAN HAS STALLED SINCE I BOUGHT IT (LEASED) NEW TWO YEARS AGO. EACH TIME I GO TO THE DEALER (OIL CHANGES, ETC.) AND ASK THEM ABOUT IT THEY SAY THEY HAVE NOT HEARD OF THIS PROBLEM AND SINCE THEY CANNOT RECREATE IT WHEN THEY DRIVE THE CAR THEY TELL ME THERE IS NOTHING THEY CAN DO. JUST A SHORT TIME AGO MY FAMILY AND I WERE ALMOST IN A VERY SERIOUS ACCIDENT - THERE ALMOST CERTAINLY WOULD HAVE BEEN A FATALITY IF I HAD NOT LEFT ENOUGH ROOM WHEN TURNING LEFT IN FRONT OF ONCOMING TRAFFIC ON A STATE HIGHWAY. AS WITH ALL BUT ONE OF ABOUT 8 STALLS THE ENGINE CUTS OUT AS THE CAR SLOWS TO AT OR JUST BELOW 5 MPH. THIS TIME ONCOMING TRAFFIC CLEARED ME BY INCHES AS I MUSCLED THE TURN WITHOUT POWER STEERING AND THE CAR COASTED TO SAFETY. THIS HAS BECOME UNBEARABLE. I WILL BE GOING TO THE DEALERSHIP AS SOON AS POSSIBLE. THIS CAR STICKERED AT $45K - I HAVE HAD MORE EXPENSIVE AND COMPARABLY PRICED CARS, AUDI, BMW, CADILLAC, ETC., BUT HAVE NEVER HAD A PROBLEM LIKE THIS! IT DID STALL ONCE AT 45 MPH BUT ALL OTHER STALLS HAVE BEEN AT THE POINT OF ALMOST STOPPING OR, IN TONIGHT'S CASE, DECELERATING SOMEWHAT RAPIDLY AS IN A LEFT TURN FROM 55 MPH. PLEASE HELP WITH THIS ISSUE. I CANNOT FIND ANYTHING SPECIFIC ON-LINE ALTHOUGH APPARENTLY ELANTRA'S HAVE THE SAME ISSUE(?). HAVE FOUND A FEW POSTINGS FROM OTHER GENESIS OWNERS, BUT I CANNOT FOLLOW THEM - I AM NOT A MECHANIC - THEY TALK ABOUT TURNING "ESC" ON AND/OR OFF; WHICH I KNOW IS ELECTRONIC STABILIZATION CONTROL, BUT, I AM NOT COMFORTABLE TRYING TO STRONG ARM A SOLUTION - ESPECIALLY FOR SUCH AN EXPENSIVE CAR. AGAIN, PLEASE, PLEASE HELP WITH THIS PROBLEM. I WILL GO TO DEALERSHIP AGAIN, BUT I KNOW WHAT THEY ARE GOING TO SAY...WHAT ELSE CAN/SHOULD I DO? *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGApril 2, 2014
WHILE DRIVING AT NIGHT ON THE HIGHWAY WITH THE LIGHTS ON AUTOMATIC SETTING, TAKING A EXIT AND PUT MY LEFT BLINKER ON THE HEAD LIGHTS SHUT OFF FOR A PERIOD OF TWO SECONDS. AT TIMES THE CRUISE CONTROL DOES NOT WORK, THE FRONT AND REAR SENSORS COME ON WHEN IS NOTHING IN FRONT OR REAR OF THE VEHICLE. THE CAR AS BEEN AT THE DEALER VARIOUS TIMES AND AT TIMES THEY SAID I HAVE A BAD SENSOR AND BY THE TIME THEY LOOK AT THE VEHICLE THEY SAID THAT IS NOTHING WRONG. THE SYMPTOMS GO AWAY AFTER DRIVING FOR A COUPLE DAYS, BIT I FEEL THAT I WILL GET INTO A ACCIDENT IF THE LIGHTS DON'T COME BACK ON. *TR
EXTERIOR LIGHTINGMarch 31, 2014
AT NIGHT WITH HEADLIGHTS ON WHEN YOU USE TURN SIGNALS THE HEADLIGHT GO OUT FOR A MOMENT. *TR
SERVICE BRAKESMarch 24, 2014
WHILE TRAVELING AT ABOUT 10MPH IN A PARKING LOT THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP. THERE WAS MINIMAL BRAKING. THE BRAKES STARTED TO WORK NORMALLY AND THEN FAILED AGAIN WITHIN MINUTES. THE CAR WAS THEN TOWED TO THE DEALER. THE DEALER SAID THERE WAS NO RECALL ON MY CAR AND SO DID HYUNDAI. I RESEARCHED THE NHTSA DATA BASE AND FOUND THE RECALL RELATED TO BRAKE FAILURES IN THE GENESIS WHICH WOULD HAVE AFFECTED MY CAR. I HAVE NEVER RECEIVED A RECALL NOTICE EVEN THOUGH MY CAR WAS PRODUCED 3/24/12 AND ACCORDING TO NHTSA ALL CARS PRODUCED UP TO AND INCLUDING 3/28/12 WERE TO HAVE BEEN RECALLED . *TR
AIR BAGS,STRUCTURE,WHEELSFebruary 1, 2014
THE VEHICLE WAS HIT IN THE RIGHT REAR QUARTER AND THEN IN THE FRONT, COMPLETELY DEMOLISHING THE FRONT BODY WORK. ONLY THE PASSENGER SIDE WINDOW CURTAIN AIRBAG DEPLOYED, LIKELY DUE TO THE INITIAL RIGHT REAR SIDE IMPACT. THE SOLE OCCUPANT (DRIVER) WAS NOT PROTECTED AND WAS INJURED (CRACKED PELVIS, CRACKED ORBITAL BONE, NOSE INJURY) BECAUSE THE STEERING WHEEL AIRBAG SYSTEM FAILED TO DEPLOY. THE MANUFACTURER WAS PROVIDED WITH PHOTOGRAPHIC EVIDENCE SHOWING THE ABOVE, BUT HAS DECLINED TO ADDRESS THE ISSUE BECAUSE "WE ATTEMPTED TO INSPECT YOUR VEHICLE AND BELIEVED THAT AN INSPECTION WOULD HAVE CONFIRMED THE PROPER OPERATION OF THE VEHICLE'S AIRBAG SYSTEM." THE CAR WAS SCRAPPED ALREADY AND NOT AVAILABLE FOR INSPECTION. PHOTOS PROVIDED TO THE MANUFACTURER (AND AVAILABLE TO YOU) DEMONSTRATE CLEARLY THAT THE FRONT BUMPER ASSEMBLY BODYWORK WAS COMPLETELY RIPPED OFF THE CAR, YET THE DRIVER AIRBAG DID NOT DEPLOY. THAT WOULD SEEM TO INDICATE A CATASTROPHIC FAILURE OF THAT INTENDED SAFETY FEATURE. THE MANUFACTURER'S ASSERTION ABOUT CONFIRMATION OF PROPER AIRBAG SYSTEM OPERATION IS NOT CREDIBLE IN VIEW OF THE FACTS. PLEASE RESEARCH THE INFORMATION AND MAKE SURE THAT OTHER DRIVERS ARE NOT VICTIMIZED BY INADEQUATE SAFETY ENGINEERING. *TR
Crash reported1 injury(ies)
NHTSA #10562505EXTERIOR LIGHTINGDecember 31, 2013
WHILE DRIVING AT NIGHT WITH HEADLIGHTS SET TO ON USED LEFT TURN SIGNAL AND HEADLIGHTS BRIEFLY WENT OUT. SINCE THEN HAVE HAD APPROXIMATELY 3 OR 4 FURTHER INCIDENTS LIKE THIS. I BELIEVE AT LEAST ONE INCIDENT OCCURRED WHEN STEERING WHEEL WAS TURNED BUT TURN SIGNAL NOT USED (WAS GOING AROUND CURVE). OUTAGE LASTS FOR JUST ABOUT A SECOND. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGDecember 3, 2013
HYUNDAI GENESIS SEDAN W/TECH PACKAGE. WHILE DRIVING DOWN A POORLY LIT ROAD AT APPROXIMATELY 50 MPH, I ACTIVATED MY RIGHT TURN BLINKER TO TURN RIGHT AT AN UPCOMING INTERSECTION. AS SOON AS I SELECTED THE TURN SIGNAL, BOTH HEADLIGHTS WENT OUT FOR A PERIOD OF 1 - 2 SECONDS, THEN CAME BACK ON. SINCE THE ROAD WAS DARK, I WAS LITERALLY DRIVING BLIND AND COULD HAVE ENDED IN A VERY SERIOUS ACCIDENT. THERE HAS APPARENTLY BEEN A FEW GENESIS SEDANS REPORTING THIS SAME ISSUE, BUT THIS WAS THE FIRST TIME THIS HAS HAPPENED TO ME. WHEN I GOT HOME, I NOTICED THAT MY HEADLIGHT SWITCH WAS IN THE ON POSITION. THERE IS ALSO THE AUTO POSITION. WHEN IN ON, I COULD DUPLICATE THE ISSUE RANDOMLY BY SELECTING THE TURN SIGNALS, THOUGHT IT WASN'T CONSISTENT. WHEN IN AUTO, I COULD NOT DUPLICATE THE PROBLEM. *TR
SERVICE BRAKES, HYDRAULICNovember 18, 2013
2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM RECALL. *SMD THE CONSUMER WANTED TO VOICE HIS CONCERN ABOUT THE RECALL THAT WAS ANNOUNCED, AND HOW THE DOT 3 BRAKE FLUID WAS SUSPECTED OF CAUSING CONTAMINATION OF THE HECA. THE CONSUMER STATED HIS BRAKE FLUID WAS REPLACED WITH DOT 4 WHEN HYUNDAI PERFORMED THE TSB. HOWEVER, THE SAME HECA UNIT REMAINED IN HIS VEHICLE. THE NEW RECALL STATED FOR VEHICLES MANUFACTURER AFTER JUNE 1, 2010 DEALERS WOULD FLUSH THE HECU ASSEMBLY/VALVES AND BRAKE SYSTEM USING HYUNDAI'S DEALER DIAGNOSTIC TOOL AND CHANGE THE BRAKE FLUID WITH FLUID CONTAINING ADDITIONAL CORROSION INHIBITOR ADDITIVE. THE RECALL MADE NO MENTION ON INSPECTING THE HECU INTERNALS FOR CORROSION. THE CONSUMER WOULD LIKE TO KNOW, HOW CAN HYUNDAI ASSURE HIM THAT HIS HECU HAS NO CORROSION, EVEN IN THE SLIGHTEST MEASUREMENT.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGNovember 9, 2013
THE HEADLIGHTS COMPLETELY TURN OFF FOR AROUND A SECOND WHEN TURN SIGNAL IS ENGAGED OR DISENGAGED. PROBLEM HAPPENS SPORADICALLY AND HAS ONLY BEEN OBSERVED WHEN THE HEADLIGHTS ARE IN THE ON, NOT AUTO MODE. THIS SUDDEN AND BRIEF, UNEXPECTED LACK OF VISIBILITY AT NIGHT IS DANGEROUS. *TR
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINENovember 9, 2013
THE COMMON DENOMINATOR FOR WHAT I EXPERIENCED HAS BEEN THAT THE CAR IS MOVING SLOWLY, 5-20 MPH (7TH OR 8TH GEAR), AND YOU FLOOR THE ACCELERATOR WHILE CHANGING THE LANE (TO MERGE QUICKLY). ALL THAT HAPPENS FOR 1-2 SECONDS IS THAT THE CAR COASTS AT THE SPEED YOU WERE GOING (ABSOLUTELY NO POWER IS APPLIED TO THE WHEELS), AND YOU SEE THE REVS GOING UP AND THE TRANSMISSION SHIFTING TO A LOWER AND LOWER GEAR (BUT NOT SENDING ANY OF THAT POWER TO THE WHEELS), UNTIL IT GETS TO THE 2ND OR 3RD GEAR AND THEN YOUR HEAD SNAPS BACK AS IT ACCELERATES VERY QUICKLY (BUT 2 SECONDS TOO LATE). SO INSTEAD OF THE EXPECTED TAKEOFF YOU GET 2 SECONDS OF COASTING WHILE THE CAR IN THE LANE THAT YOU GOT INTO IS GETTING UNCOMFORTABLY CLOSE AND HAS TO BRAKE TO PREVENT AN ACCIDENT. THIS IS EXTREMELY DANGEROUS AND UNEXPECTED. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGNovember 7, 2013
THERE HAS BEEN NUMEROUS OCCASIONS WHEN MY HEADLIGHTS ARE ON AND I ENGAGE A TURN SIGNAL, BOTH HEADLIGHTS TURN-OFF FOR A PERIOD OF ABOUT 1 TO 2 SECONDS. THIS CAN BE DEADLY WHEN TRAVELING AT A SIGNIFICANT SPEED DURING HOURS OF DARKNESS. *TR
SERVICE BRAKESOctober 22, 2013
I WAS DRIVING AT A SPEED OF AROUND 35 TO 40 MPH ON A STREET (THAT'S NOT HIGHWAY). I WAS MAINTAINING A PROPER DISTANCE TOO FROM THE CAR IN FRONT OF ME. FOR SOME REASON THE CAR IN FRONT OF ME STOPPED SUDDENLY. I RESPONDED IMMEDIATELY, BUT THE BRAKING WAS SO SOFT AND I FELT LIKE NOTHING HAS BEEN DONE AND I BUMPED INTO THE CAR AHEAD OF ME. I REALLY THOUGHT AT THE TIME OF THE INCIDENT THAT, SOMETHING WAS NOT RIGHT, BUT DIDN'T THINK TOO MUCH INTO IT. A DAY AFTER I HEARD THESE RECALL NEWS AND I CAN NOW TOTALLY RELATE MY CASE WITH THE DESCRIPTIONS OF OTHER VICTIMS. *TR
Crash reported
NHTSA #10548928VEHICLE SPEED CONTROLSeptember 20, 2013
WHILE DRIVING 25 MPH I TRIED TO ACCELERATE THE VEHICLE TO AVOID COLLISION. VEHICLE HESITATED TO ACCELERATE FOR A FEW SECONDS WHEN ACCELERATOR PEDAL WAS PRESSED. LATER I TESTED A VEHICLE NOTICED SIMILAR CONSISTENT HESITATION AT VARIOUS SPEEDS. TOOK VEHICLE TO THE DEALER. HESITATION WAS RECREATED AND DOCUMENTED, HOWEVER DEALER WAS UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE AND BASED ON THAT STATED THAT CONDITION IS NORMAL, REFUSING REPAIR. *TR
POWER TRAIN,VEHICLE SPEED CONTROLSeptember 13, 2013
THE VEHICLE ACCELERATED WITHOUT THE GAS PEDAL HAVING A FORCE APPLIED THERETO AND WITH THE BRAKE PEDAL BEING DEPRESSED. ONCE THE AUTOMATIC TRANSMISSION WAS PLACED IN PARK, THE ENGINE OPERATED AT OVER 3,000 RPM WITHOUT THE GAS PEDAL BEING DEPRESSED. ONCE THE ENGINE IS TURNED OFF AND RESTARTED THE VEHICLE OPERATES NORMALLY FOR A SHORT PERIOD OF TIME. *TR
WHEELSSeptember 9, 2013
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR AN UNRELATED PROBLEM WHEN THE TECHNICIAN DETECTED THAT THE REAR PASSENGER'S SIDE WHEEL RIM WAS SEVERELY BENT. ALSO, THE REAR DRIVER'S SIDE RIM WAS SLIGHTLY DAMAGED. THE FAILURE WAS CONTRIBUTED TO THE LIGHT METAL MATERIALS USED TO DESIGN THE RIMS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
ENGINEJuly 10, 2013
IN 2011 I LEASED A 2012 HYUNDAI GENESIS. ON JANUARY 25.2013 WHEN MY CAR SUDDENLY STOPPED. I CALLED AAA, THEY CAME OUT AND DID A DIAGNOSTIC CHECK ON MY BATTERY AND TOLD ME IT WAS FINE, THAT SOMETHING IN THE COMPUTER, MOST LIKELY THE ALTERNATOR WAS DRAINING THE BATTERY. ON JUNE 9TH 2013 WHILE DRIVING MY VEHICLE IN TRAFFIC AT APPROXIMATELY 50 MPH MY VEHICLE COMPLETELY SHUT DOWN. I CAME TO A STOP AND IT STARTED UP AGAIN. I PROCEEDED TO DRIVE APPROXIMATELY 3 MORE MILES AT 45 MPH, MY VEHICLE AGAIN COMPLETELY SHUT DOWN, NO STEERING NO BRAKES. AFTER COMING TO A COMPLETE STOP I PROCEEDED TO THE NEAREST SERVICE STATION AND AGAIN CONTACTED AAA. THEY CAME OUT, DID A CHECK ON MY BATTERY AND TOLD ME THE SAME THING, SOMETHING IN THE SYSTEM IS DRAINING THE BATTERY. ON JULY 8TH 2013 IT HAPPENED AGAIN. AAA CAME OUT JUMP STARTED MY CAR AND ADVISED ME TO TAKE IT TO THE DEALERSHIP. I DROVE MY CAR TO PLANET HYUNDAI ON .W. SAHARA AVE. IN LAS VEGAS, NEVADA AND TOLD THEM OF MY PROBLEM, I LEFT THE VEHICLE WITH THEM. THE NEXT DAY THEY TOLD ME THAT THEY REPLACED THE BATTERY. I MADE THEM AWARE OF THE STALLING IN TRAFFIC ISSUE WEEKS BEFORE, I SPOKE WITH A CERTIFIED TECH WHO TOLD ME IT WAS ABSOLUTELY NOT A BATTERY ISSUE AND THAT PERSON CALLED HYUNDAI SERVICE DEPARTMENT AND TOLD THEM THE SAME THING. I CONTACTED HYUNDAI CUSTOMER SERVICE AND SPOKE WITH JACQUELINE WHO AFTER CONFERRING WITH PLANET HYUNDAI TOLD ME THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THEY COULD DO NOTHING. TO WORK WITH THE DEALERSHIP. THE HEAD OF THE SERVICE DEPT. TOLD ME THAT THE GENESIS HAS A SOPHISTICATED COMPUTER AND THESE THINGS COULD HAPPEN, THEY TESTED THE CAR AND COULD FIND NOTHING AND WOULD PROVIDE NO FURTHER EXPLANATION.. I TOLD HYUNDAI CUSTOMER SERVICE THAT THIS IS A SAFETY ISSUE,. HYUNDAI PROVIDED ME WITH A CASE FILE # 5871296, I REQUESTED THEY SEND IT TO ME. *TR
POWER TRAIN,ELECTRICAL SYSTEMJune 19, 2013
I WAS DRIVING ON A LOCAL HIGHWAY IN THE CENTER LANE AND THE VEHICLE LOST POWER SUDDENLY. ALL OF THE INDICATORS CAME ON. I HAD TO MUSCLE THE CAR OFF THE ROAD USING MOMENTUM WITH NO POWER STEERING CROSSING LANES OF TRAFFIC. IT WAS A VERY DANGEROUS SITUATION THAT COULD EASILY HAVE CREATED AN ACCIDENT. PREVIOUSLY THE CAR LOST POWER AT A LIGHT AND THE NAVIGATION AND BACK UP SCREEN HAS FLICKERED AND TURNED OFF AND THE MUSIC CONTROLS FREEZE. I TOOK THE CAR IN TO THE DEALERSHIP AFTER IT DIED THE FIRST TIME AND THEY REPORTED NO ERROR CODES AND DID NOT REPAIR THE CAR. I IMMEDIATELY TOOK THE CAR IN AFTER IT DIED ON THE HIGHWAY AND THEY ARE AGAIN REPORTING NO ERROR CODES. THIS IS A VERY DANGEROUS SITUATION TO HAVE MY CAR SUDDENLY LOSE POWER WHILE DRIVING. *TR
FUEL/PROPULSION SYSTEMMay 2, 2013
WHILE DRIVING DOWN INTERSTATE HEARD LOUD NOISE UNDER CAR. FIVE MILES LATER I PARKED CAR IN DRIVEWAY, AND STARTED SMELLING GAS, LOOKED UNDER CAR AND FOUND QUARTER SIZE HOLE IN GAS TANK, THE TANK SHOULD HAVE SHIELD AROUND IT TO PREVENT THIS. THE EXHAUST PIPE RUNS NEXT TO GAS TANK WHICH COULD CAUSE CAR TO BURST INTO FLAMES. IF NOT FULL SHIELD AT LEAST DIVERTER PLATE IN FRONT OF GAS TANK. COST OF NEW FUEL TANK RUNS AROUND $500.00 AND ONLY DEALER HAVE IT. *TR
POWER TRAINJanuary 29, 2013
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE SHIFTING FROM REVERSE TO DRIVE, THE VEHICLE CONTINUED TO DRIVE IN REVERSE. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 90. THE CURRENT MILEAGE WAS APPROXIMATELY 100.
EQUIPMENTJanuary 22, 2013
2012 GENESIS R-SPEC: BLUETOOTH "UNPAIRS" OR DISCONNECTS FROM MY CELLPHONE AND REFUSES TO ALLOW ME TO RECONNECT. THIS TAKES MY ATTENTION OFF THE ROAD WHILE I FIDDLE WITH IT TO NO AVAIL. THE AGENCY WILL RECONNECT IT TO MY PHONE BUT THE CONNECTION DISAPPEARS WITHIN 2 DAYS. I'M CONCERNED FOR MY SAFETY AND THAT OF OTHERS WHILE I TRY TO RECONNECTED OR "PAIR" MY CELLPHONE. *TR
VEHICLE SPEED CONTROLJanuary 8, 2013
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS IN REVERSE, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT CRASHED INTO A POST BUT DID NOT SUSTAIN ANY INJURIES. THE POLICE WERE NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE MANUFACTURER WAS CONTACTED AND SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE INVESTIGATION CONCLUDED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND WOULD SEND THE CONTACT A FORMAL LETTER WITH THE DETAILS OF THE INVESTIGATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 905. UPDATED 3/13/13 *CN THE CONSUMER STATED UPON REVERSING THE VEHICLE SUDDENLY ACCELERATED AND HIT THE BACK OF THE HOUSE. THE CONSUMER TRIED TO MOVE THE VEHICLE JUMPED, THEN IT ACCLERATED INTO THE FLOWER BED AND FENCE. 04/02/2013 *JS
Crash reported
NHTSA #10491865POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLJanuary 4, 2013
AUTO HOLD TECHNOLOGY FEATURE FAILED AT A STOP LIGHT. WHEN ON, AUTO HOLD ILLUMINATES WHITE, AND GREEN WHEN IT IS ACTIVELY HOLDING THE VEHICLE IN PLACE, WITHOUT THE NEED TO DEPRESS BRAKE PEDAL. ON A STOP LIGHT CAR JERKED FORWARD AND THE AUTO HOLD ILLUMINATION TURNED ORANGE IN COLOR FROM GREEN. AUTO HOLD FEATURE WOULD NOT RESET EVEN WHEN RESTARTING VEHICLE. DEALERSHIP WAS ABLE TO RESET, CITING A SHORTAGE IN THE AUTO-HOLD UNIT, WITH A REPLACEMENT PART ORDERED. POTENTIALLY DANGEROUS IF THERE WAS ANYONE IN FRONT OF THE VEHICLE AT THE TIME OF FAILURE, AS IT COULD OF RESULTED IN A POTENTIAL INJURY. *TR
STEERING,SUSPENSIONNovember 16, 2012
CAR'S STEERING TRACKING TO THE RIGHT CONSISTENTLY AT HIGHWAY SPEED (WITHIN 5 SECONDS). TWO DEALERS BOTH CLAIM THIS TO BE NORMAL AFTER MULTIPLE VISITS. TECHNICIAN CLAIM THEIR SOP ONLY TEST AT 45MPH FOR 7 SECONDS. CORPORATE OFFICE ALSO REFUSED TO HELP. *TR
ELECTRICAL SYSTEMOctober 6, 2012
THE LCD INFORMATION DISPLAY LOCATED BETWEEN THE SPEEDOMETER AND TACH IS TOO DIM TO READ DURING THE DAY UNLESS THE CAR IS IN THE SHADE. THIS CREATES A SAFETY HAZARD SINCE CERTAIN INFO IS NECESSARY WHILE DRIVING AND CANNOT BE SEEN UNDER THE STATED CONDITIONS. THE BRIGHTNESS CANNOT BE ADJUSTED. I HAVE CONTACTED HYUNDAI AND THEY RECOGNIZE THE PROBLEM BUT SAID THERE IS NO REPAIR AVAILABLE. IT IS POSSIBLE THIS ONLY APPLIES TO THE 2012 NON-RSPEC 5.0 MODEL SINCE I HAVE TALKED TO OTHER OWNERS WITH THE RSPEC AND THEY DON'T HAVE THE PROBLEM. OTHER SIMILAR MODELS ON MY DEALER'S LOT HAVE THE SAME PROBLEM. PLEASE REPLY, THANKS. *TR
STRUCTURESeptember 19, 2012
2012 HYUNDAI GENESIS. CONSUMER WRITES IN REGARDS TO DEFECTIVE UNIBODY *TGW THE CONSUMER STATED SHE HEARD A SQUEAKING NOISE COMING FROM THE SIDE OF THE VEHICLE WHEN DRIVING ON SIDE ROADS AT 5- 30 MPH. THE DEALER STATED THE CAUSE WAS FROM POOR WELDING ON THE UNIBODY BRACE OF THE VEHICLE. THE DEALER WAS NOT ABLE TO REPAIR THE VEHICLE, NOR HAD THEY EVER SEEN SUCH A ROBOTIC WELD DEFECT ON ANY OTHER VEHICLE THEY SERVICED BEFORE. THEREFORE, THEY HAD TO SEND THE VEHICLE TO A BODY SHOP, TO DRILL OUT AND RE-SEAL THE BODY SEAM AND RE-FINISH IT.
ELECTRICAL SYSTEM,BACK OVER PREVENTIONAugust 19, 2012
BACK UP CAMERA DID NOT FUNCTION WHEN VEHICLE WAS PUT IN REVERSE. BACK UP CAMERA CAME ON WHEN VEHICLE WAS PUT IN DRIVE AND STAYED ON FOR A BLOCK OR SO WHILE CAR WAS DRIVEN FORWARD. GPS MAP THEN WAS ACTIVATED, BUT DISPLAY FROZE, THEN ENTIRE SCREEN WENT BLANK. VIDEO SYSTEM THEN RE-BOOTED ITSELF. THIS WAS REPEATED SEVERAL TIMES BEFORE THE GPS STAYED ON THE VIDEO SCREEN AS IT IS DESIGNED TO FUNCTION. THE INTERMITTENT OPERATION OF THE GPS WAS DISTRACTING AND COULD HAVE RESULTED IN THE DRIVER NOT BEING ABLE TO VIEW DRIVING DIRECTIONS. *TR
EXTERIOR LIGHTINGJune 20, 2012
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A CONVENIENCE THREE BLINK TURN SIGNAL FEATURE THAT DID NOT ALLOW FOR TURN SIGNAL BLINKS TO BE CHOSEN BETWEEN ONE, TWO OR THREE BLINKS; LIKE THE REST OF THE CONVENIENCE FEATURES USUALLY FUNCTION. THE CONTACT STATED THAT AFTER TURNING THE CONVENIENCE TURN SIGNAL FEATURE ON, THERE WAS NO OPTION TO CANCEL THE TURN SIGNAL AFTER HE HAD REALIZED THERE WAS NO NEED FOR TURNING. THE CONTACT STATED THAT THE TURN SIGNAL BLINKED THREE TIMES EVEN AFTER HE HAD THE FEATURE IN LOCK POSITION AND SELECTED TO CANCEL. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 8,900. UPDATED 08/28/12*LJ UPDATED 8/31/2012 *JS THE CONSUMER STATED THERE IS NO WAY TO MANUALLY CANCEL POSTION A TURN SIGNAL IMMEDIATELY. POSITION B'S 1.8 SECOND ACTIVATION IS TOO LONG AND DOES NOT WORK. THERE IS NO WAY TO CHANGE FROM 3 BLINKS TO 1 OR 2. UPDATED 09/4/2012 *JS
VEHICLE SPEED CONTROLJune 19, 2012
TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT HE ATTEMPTED TO USE THE CRUISE CONTROL FEATURE AND THE FEATURE FAILED. THE CONTACT STATED THAT HE WAS DRIVING 30 MPH AND WANTED TO ACCELERATE UP TO 40 MPH, BUT WHEN HE STOPPED ACCELERATING WITH THE SWITCH, THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. THE CONTACT STATED THAT HE HAD TO DISENGAGE THE CRUISE CONTROL IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND STATED THAT THERE WAS NO PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OPERATING AS NORMAL. THE FAILURE MILEAGE WAS 200. UPDATED 7/23/12 *CN UPDATED 07/30/12
POWER TRAINApril 21, 2012
VERY BAD KNOCKING WITH MANUAL TRANSMISSION. THIS OCCURRED WHILE CLUTCH PEDAL WAS DISENGAGED AND TRANSMISSION IN NEUTRAL. *JS
VISIBILITYMarch 19, 2012
HAVE A WHITISH, GREY CONDENSATION CREEPING UP ABOUT 3" FROM THE LOWER PART OF THE WINDSHIELD AND ALSO ON THE DRIVER SIDE DOOR WINDOWS, FRONT AND BACK AND THE REAR WINDOW. ACTUALLY LOOKS LIKE MOLD. *JS AT THE DEALERSHIP, CHECKED OUT 5 OTHER GENESIS, THEY ALL HAD THE SAME PROBLEM. NO OTHER MODEL OF HYUNDAI'S HAD THIS PROBLEM. THIS MOLDY LOOKING CONDENSATION/MOISTURE IS INSIDE THE WINDOW ITSELF, NOT TOUCHABLE ON EITHER SIDE OF WINDOW. AFTER DRIVING FOR A WHILE THE MOLDY APPEARANCE SUBSIDES AND THE WINDOWS APPEAR LIKE DOUBLE PANE WINDOWS WITH A BROKEN SEAL.
SEAT BELTSDecember 13, 2011
REAR LEFT AND CENTER INBOARD FEMALE SEAT BELT BUCKLES ARE REVERSED. THIS PREVENTS USE OF THE CENTER BELT WHEN THE LEFT OUTBOARD SEAT BELT IS BUCKLED AS THE BELT COVERS THE INBOARD CENTER BUCKLE. NEED DEALER RECALL TO FIX PROBLEM AND HAVE HYUNDAI RECOGNIZE THEIR PROBLEM. *TR
SEAT BELTSNovember 18, 2011
THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THEIR SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THIS ALSO CAUSES THE SEAT BELTS TO GO ACROSS MY GRAND CHILDRENS NECKS WHEN THEY ARE IN THE BACK SEAT IN THEIR BOOSTER SEATS WHICH WOULD CAUSE THEM SERIOUS HARM IN A ACCIDENT. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS BUT THEY SAID THAT IT CANNOT BE REVERSED DUE TO THE WAY THE CAR IS DESIGNED. *TR
SERVICE BRAKES, HYDRAULICNovember 14, 2011
I HAVE HAD NO ACCIDENTS FOR OVER 20 YEARS, NOW I HAVE TWO FENDER BENDERS - REAR END COLLISIONS. THE FIRST ONE, 10/07/11, WAS AT LESS THAN OR ABOUT 5MPH AND I REMEMBER BRAKING AS USUAL BUT IT FAILED TO STOP AND REAR ENDED THE VEHICLE IN FRONT. ONLY MINOR DAMAGES DUE TO THE SPEED INVOLVED. NEXT, TODAY 11/14/11, I BRAKED WHEN A TRUCK CUT ME OFF AND MERGED ON TO THE FREEWAY FROM AN EXIT ONLY LANE AT THE LAST MINUTE, STILL IT MADE CONTACT WITH THAT TRUCK, THIS TIME MODERATE DAMAGE TO MY VEHICLE AND NONE TO THE TRUCK. THE SPEED HERE WAS ABOUT 10-15MPH. I HAVE OBSERVED THAT WHEN I PUT MY LEG ON THE BRAKE PEDAL WHILE STARTING, IT GOES DOWN A LITTLE BIT WHICH MAY BE NORMAL, BUT, I AM AFRAID THAT SUCH A TRAVEL / PLY COULD HAVE HAPPENED DURING THE ABOVE TWO COLLISIONS BECAUSE I COULD NOT BELIEVE THAT IT TRAVELED EVEN AFTER I SLAMMED ON THE BRAKES. *TR
Crash reported
NHTSA #10435617SEAT BELTSOctober 13, 2011
THE REAR CENTER SEAT BELT ANCHOR AND THE LEFT SEAT BELT ANCHOR ARE REVERSED. WHEN ONE PASSENGER FASTENS THERE SEAT BELT IT COVERS THE ANCHOR POINT FOR THE OTHER PASSENGER. THE ONLY WAY TO CONNECT BOTH IS TO TWIST THE SEAT BELTS ACROSS EACH OTHER. IN THE EVENT OF AN ACCIDENT, THE APPLIED FORCES WOULD NOT BE IN LINE WITH THE SEAT BELT ANCHOR POINTS AND WOULD MOST LIKELY NOT CONFORM TO THE INTENDED DESIGNS PARAMETERS. THE HYUNDAI DEALER HAS LOOKED AT THE PROBLEM AND AGREES THAT THE ANCHOR POINTS ARE BACKWARDS. THUS FAR HYUNDAI HAS REFUSED TO ACKNOWLEDGE THAT THERE IS ANY PROBLEM. *TR