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NHTSA recalls, safety ratings, and consumer complaints for the 2020 Ford Edge.
| Overall Rating | |
| Frontal Crash | |
| Side Crash | |
| Rollover |
| Overall Rating | |
| Frontal Crash |
Component: POWER TRAIN:AUTOMATIC TRANSMISSION
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Consequence: Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: Reduced rearward visibility can increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Component: POWER TRAIN:DRIVELINE:DRIVESHAFT
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Check engine light came on for a power train malfunction. The problem is a failing torque converter or its control (TCC) causing transmission shudder 65,000 miles
Transmission Fluid Leak/Fire Risk (Recall 20S49): Certain 2020 Edge models have missing or loose bolts on the start/stop accumulator endcap, which can cause a leak and increase the risk of fire. Rearview Camera Failure (Recall 20V572000): A common issue where the rear camera may display a blank or distorted image, failing to comply with safety standards. Driveshaft Seizure (Recall 21S43): A potential lack of lubrication in the rear drive unit can cause it to seize, leading to loss of drive and vehicle control. Inoperable HVAC Blower Motor: A potential defect causing the blower motor to fail, which can hinder windshield defrosting. Power train alert not going into park break light issue
i KEEP GETTING A DASH ALERT THAT THE TRAILER IS CONNECTED WHEN i DON'T HAVE A TRAILER HOOKED UP ALONG WITH A MESSEGE THAT STATES BLIND SPOT &CROSS TRAFFIC ALERT DEACTIVATED, TRAILER ATTATCHED. THIS OCCURRED ON SEVERAL DIFFERENT OCCASIONS WITHIN SEVERAL WEEKS
My 2020 Ford Edge Titanium AWD, with approximately 64,000 miles, recently began exhibiting a brief vibration or shudder when accelerating at low speeds, below 40 mph. The vibration lasts approximately one to two seconds and occurs around the time the vehicle shifts gears under acceleration. The vehicle does not exhibit the vibration while maintaining a constant speed. Prior to this issue appearing, there were no warning lights, messages, or other indicators of a transmission problem. I brought the vehicle to a Ford dealership for inspection and diagnosis. After evaluating the vehicle, the dealership informed me that the transmission needed to be replaced and provided an estimate of approximately 11,000 to install a remanufactured transmission. After receiving this estimate, I contacted the dealership to ask whether any less invasive diagnostic or corrective measures had been attempted before recommending complete transmission replacement. I asked whether a powertrain control module (PCM) reprogramming or transmission fluid service had been performed, pursuant to Tech. Serv. Bul. 21-2389. The service advisor told me he did not see a PCM reprogram listed in the service notes and placed me on hold to confirm with the technician. When he returned, he stated that the technician had not performed a PCM reprogram because it allegedly could have worsened the issue. I was also informed that replacing the transmission fluid could potentially worsen the condition, and therefore it was not attempted. The dealership confirmed that the issue involved torque converter shudder but recommended replacing the entire transmission assembly rather than attempting other diagnostic or corrective steps. The unexpected shudder during acceleration raises concerns about drivability and the potential for the condition to worsen, particularly when accelerating into traffic or from intersections. At this time, the vehicle has only been inspected by the dealer.
The 2020 Ford Edge has 4 NHTSA recalls and 264 consumer complaints on file. It received an overall safety rating of 5 out of 5 stars in NHTSA crash testing. The high number of complaints suggests potential reliability concerns — review the complaint details above before purchasing. For the most detailed information about a specific vehicle, decode its VIN using our free decoder above.
Enter a specific VIN to get the full report — specs, recalls, safety ratings, complaints, investigations, and technical service bulletins.
| Side Crash |
| Rollover |
Consequence: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
Component: BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
The transmission shutters and jerks
The contact owns a 2020 Ford Edge. The contact stated that while reversing in a parking lot, the rearview camera image failed to be displayed. The message “Camera not Available” was displayed. The vehicle was taken to the dealer and was diagnosed with the failure of the rearview camera image; however, the vehicle was not repaired. The manufacturer was notified of the failure, where it was confirmed that the VIN was not included in NHTSA Campaign Number: 26V123000 (Back Over Prevention). The approximate failure mileage was 72,000.
The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known problem.
My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?
My vehicle is a 2020 Ford Edge SEL. I am experiencing ongoing transmission shuddering, jerking, and RPM fluctuations during normal driving. At slow speeds, the vehicle jerks and shudders, making it very difficult to drive smoothly in traffic and when accelerating from a stop. At higher speeds, the RPM gauge jumps while driving, and the vehicle feels like it is slipping or shifting unpredictably. The condition has been getting worse over time. This problem matches the known defect described in Ford Technical Service Bulletin (TSB) 20-2081 related to transmission shudder. My vehicle’s year, make, and model match those affected by this known issue; however, my VIN is not included in any recall. The unpredictable jerking, shuddering, and RPM fluctuations create unsafe driving conditions, especially when merging into traffic, turning, or maintaining speed. I believe this is a widespread defect affecting the safe operation of the vehicle and should be investigated by NHTSA for a potential recall. I am submitting this complaint to request that this defect be reviewed for investigation and corrective action.
My 2020 Ford Edge Titanium experienced a complete transmission failure at just 65,898 miles—less than 6,000 miles beyond the factory warranty. Fortunately, I had purchased a Lifetime Limited Warranty through a third-party provider, American Colonial Administration, LLC. During my research on the 8F35 transmission, I discovered numerous consumer complaints, particularly affecting the 2019–2021 model years. I also reviewed estimated replacement costs, which typically ranged from $5,500 to $9,000. However, the Ford dealership charged $11,596.27 for the replacement. The warranty company covered $9,791.29, leaving me responsible for $1,804.98 out of pocket, in addition to $408 for towing and $421 for a one-week rental car. My vehicle remained in the shop for a total of 33 days, leaving me without transportation for 26 days. I contacted Ford Motor Company in Dearborn, Michigan to request cost assistance, given the documented issues with the 8F35 transmission. I was informed that no Customer Satisfaction Program (CSP) applied to my situation. I was also told that dealerships are independently owned and operated, which ultimately meant Ford would not offer any help—even though the failure resulted from a known problem with their own product.
my 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it in for upkeep. It has 62,000 miles on it so JUST over the 60k warranty. I took the car to the local Ford dealership who informed me that the torque converter was going out. After looking the issue up online, its was apparent that this is a known issue very common the this year. This is a faulty part that has yet to be recalled. I asked the Ford dealership about this issue and they confirmed that it was a very common problem and they had 2 vehicles currently in their shop for the same problem. The quote to correct this issue is thousands of dollars.
Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal recalls: Recall 21S02 (21V-011) regarding sudden rear axle seizure [6, 7, 8] and Recall 20S49 (20V-550) regarding a lethal fire hazard from leaking transmission fluid.[9, 10, 11] The engine also exhibits a design flaw known as "coolant intrusion" (TSB 19-2346), which leads to catastrophic engine failure and hydro-lock.[12, 13, 14] Deceptive Trade Practices and Lender Liability CarMax sold this vehicle as "Quality Certified" without fulfilling the disclosure requirements mandated by the 2022 Multistate Attorney General Settlement.[15, 16] Specifically, CarMax failed to provide the required standalone, signed disclosure form for open safety recalls prior to the sale.[17, 18, 15] Because this transaction was financed through Santander Consumer USA, the lender is derivatively liable for CarMax’s deceptive acts under the FTC Holder Rule (16 C.F.R. § 433).[19, 2] This federal rule allows me to assert all legal claims and defenses against Santander that I have against CarMax, including breach of the implied warranty of merchantability, which overrides any "As-Is" disclaimer when a vehicle is sold in a non-roadworthy condition INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!
The transmission has completely gone out on my 2020 Ford edge the repair cost is $5500. I should not need a new transmission on a five year-old vehicle. There are several reports on this issue please advise.
8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX] dealership tells me I need new transmission ... and that ford won't help at all online bulletin says a software update can solve this - why has the dealership not done this? no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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