2020 Chevrolet Bolt EV Problems & Complaints

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that the vehicle's charge was designed to last for 259 miles, but failed to exceed 100 miles. The vehicle was taken to the dealer and was repaired under NHTSA Campaign Number: 24V812000 (ELECTRICAL SYSTEM); however, the failure persisted. The vehicle recently failed to charge, with an error message that the vehicle was unable to charge displayed. The contact stated that the recall repair failed to correct the issue. The dealer was contacted, and a service appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.

VEHICLE FAILS TO CHARGE. Receiving error message that the vehicle fails to accept a charge. I've attempted charging using 3 separate chargers and all fail. This issue has been in service at numerous dealerships with no resolve. I was able to charge previously at a reduced rate but now the battery will no longer accept a charge and gives me an error message.

This is the second time since owning car this has happened the recall battery is not working again this time me and my sister were at the gas station were I work and this is all on camara at Chevron gas station were I work I went inside sister stayed in car it started making a buzzing sound under my dash car shut off windows wouldn't go down locked doors could not get car to turn on trapped us in car this is scary and smelled a wire burning smell started to get scared pounded on window couldn't get out ! Couldn't unlock doors this is very scary tried hitting window and it would not break we were stuck this has happened once before car just needed plug in to dealership computer to reset car it was fine for 2weeks and bam a month later I'm again having to take it back to have it reset because of this battery recall it's not fixed I still owe 14k for car I totally have been ripped off it's scary that these cars catch fire and u can not get out! Can't unlock doors windows nothing and u just get stuck I don't feel safe whatsoever in this car

Steering rack started failing: did not return to center out of slow corners. Basically I could do hands-free circles in a parking lot. Dealer confirmed the steering rack was bad and replaced it under warranty. Out of sweeping corners this can be a safety issue as it only got worse over time. No warning lights nor other indication of the problem.

While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but I was now in the middle of the intersection and slightly encroaching into oncoming lanes. I tried to accelerate to pull through, but the car did not respond. After several second of frantically pushing the accelerator, the car slowly and jerkily moved forward and cleared the intersection. My Chevy dealer says this is a known problem with service bulletin "Chevrolet TSB 19-NA-220". In my opinion this is incredibly dangerous and should have been recalled. However, there is no recall that I can find and outrageously Chevy will not cover this manufacturing defect under warranty as they specifically exclude wiring harnesses due to past issues with rodent damage, and they are hiding behind that rule.

See attached document for complaint.

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s steering system (specifically the electric power steering assist and/or steering rack assembly) began exhibiting stiffness, resistance, and intermittent loss of assist while turning. The steering system is still installed on the vehicle and is available for inspection upon request by NHTSA, GM, or a dealer representative. ⸻ How was your safety or the safety of others put at risk? The loss or inconsistency of steering assist makes it difficult to maintain control of the vehicle, especially at low speeds and during turns. The steering intermittently binds or jerks, creating a risk of collision with other vehicles, pedestrians, or fixed objects. Because steering is essential for directional control, any failure or unpredictability in the system poses a direct safety hazard to the driver and others on the road. ⸻ Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been observed by the owner and noted by a GM Certified dealer during inspection. The symptoms (binding and abnormal steering resistance) were reproduced during driving and while stationary. The dealer acknowledged abnormal steering behavior but initially denied warranty coverage despite the vehicle being sold as Certified Pre-Owned. ⸻ Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the vehicle was inspected by a GM Certified dealership that completed the original certification inspection and later reviewed the steering concern. The component has not been examined by police or insurance representatives at this time, but GM and NHTSA inspection is welcomed.

Steering very stiff will not return to center on its own. Seems to be the steering rack. Not returning to center seems dangerous in certain situations. This is a 2020 vehicle but seems to be a common problem on all years Bolt EV/EUV.

High-voltage battery failure left Bolt EV immobilized after recall fix: Our 2020 Chevrolet Bolt EV (VIN: [XXX] ) became completely immobilized on [XXX], due to high-voltage battery failure. The vehicle previously underwent all recall remedies, including a full propulsion battery replacement in May 2023, but less than two years later the same issue has reoccurred. This failure left us stranded and unable to operate the car. Loss of propulsion without warning presents a serious safety risk, particularly if it were to occur while driving at speed. Out of concern for fire risk, the dealer (Colonial Chevrolet in Milford, CT) parked the disabled vehicle approximately 500 feet away from other cars and structures. The dealer diagnosed the failure as HV battery pack malfunction and confirmed the pack requires replacement. The vehicle remains in their custody and is available for inspection upon request. GM Customer Assistance has denied two separate repurchase claims (case #[XXX] and #[XXX]), despite the prolonged immobilization and repeated delays. The car has been inspected by Colonial Chevrolet and GM representatives. Despite prior recall service and battery replacement, the Bolt is inoperable again, raising concerns that the recall remedy was ineffective and that other Bolt EV owners may face the same hazard. No warning lamps or error messages appeared prior to failure. The vehicle simply would not start on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that while the vehicle was parked unattended, the vehicle exploded. The contact believed the failure was due to the battery. The front left tire message was displayed. The battery was previously replaced. The local dealer was contacted regarding the battery purchase. The vehicle was not diagnosed or repaired. The contact called another local dealer. La Quinta Chevy Cady Service, 79225 CA-111, La Quinta, CA 92253, to obtain the service records, but the vehicle was not diagnosed or repaired. The fire department was able to extinguish the fire. There were no reported injuries, police report filed, or airbag deployments. The manufacturer was contacted, who filed an incident report. The failure mileage was approximately 53,030.

The steering wheel fails to return to center after turns. This requires constant manual correction to re-center the vehicle, which increases the risk of overcorrection or unintended lane departure. There are no warning lights or noise, and the issue does not appear to be related to alignment, tires, or pressure. Many other Chevrolet Bolt owners are reporting the same behavior, pointing to a potential defect in the steering gear or rack. This is an very serious safety hazard that could result in loss of vehicle control and death. GM has not issued a recall or service bulletin, and repairs are extremely expensive.

The steering wheel intermittently sticks and fails to return to center after turns or minor corrections, especially at low to moderate speeds. This requires constant manual correction to re-center the vehicle, which increases the risk of overcorrection or unintended lane departure. There are no warning lights or noise, and the issue does not appear to be related to alignment, tires, or pressure. Many other Chevy Bolt owners are reporting the same behavior, pointing to a potential defect in the steering gear or rack. This is a serious safety hazard that could result in loss of vehicle control. GM has not issued a recall or service bulletin, and repairs are expensive.

The backup/360 camera intermittently but frequently fails to turn on, showing a black screen instead with a crossed out camera icon. This makes it very difficult to back up safely and puts bystanders at risk. This problem has not yet been evaluated by a dealer, but there are numerous other reports of the issue online. There have been no other warning lights or issues.

The car has 80,000 miles. The backup camera has always had an intermittent issue after rain but now has stopped working. I cannot see properly to back up. I understand that this is an issue with quite a few Chevy Bolts and can/has caused problems with backing accidents. I also understand that the company has known about this for a while, but has done nothing about the issue.

Steering would not return to center after a turn only for LEFT turns, even at higher speeds. Steering would be sticky at low speeds. Resulted in challenging to predict cornering particularly for left turns. Manufacturer replaced steering gear under warranty. OK now.

I first noticed an issue with the steering wheel not returning to center after a turn, and also when in a slow sweeping curve that the wheel would hold the position and keep in the turn/curve unless corrected by manually turning it straight. I had new tires installed on 11/6/2024 and the alignment was checked and was correct. The tires that I chose turned out to be way harsher riding and noisy then the OEM's so I went with a different tire that was more EV specific. Nothing changed in regards to the steering issue. I checked online at the Chevy Bolt EV forum site to see if anyone else was having this problem and it appears to be a common issue with these cars. The steering rack should not be failing after 33K miles of use. It creates an unsafe condition when the steering does not return to center after a turn, or proceeding through a curve, and I'm sure it will only get worse as time/miles go by. I have a 2023 Chevy Bolt EUV that does not do this.....yet....but I have less than 2k miles on that vehicle.

Right brake caliper sticking intermittently, causing massive vibration in steering wheel and a caliper too hot to touch. In doing research on the Chevy Bolt forum, there were many people talking about this issue. In fact, GM issued a TSB about this issue, but when I entered my VIN in the GM site, it said that my VIN as not impacted; however, it was! I suggest that the NTSB do a further investigation to include all VINs affected with this issue. I had to spend several hundred dollars for a repair shop to replace the right brake caliper. Since the repairs were completed, I've had no issues whatsoever. Thank you.

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that upon starting the vehicle, the message "Propulsion Power Reduced - Service Soon" was displayed, and check engine warning light was illuminated. The contact stated that upon investigation, it was discovered that the power output was limited. Despite the failure, the contact was able to drive the vehicle to the dealer. The contact was informed that the battery needed to be replaced. The contact was then informed that the battery replacement was on an indefinite backorder. The contact was not provided an estimate for when the battery would become available. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 25,100.

Steering wheel does not return to center on its own after a turn. The wheel will remain turned, and the car will continue turning, until it is forced back to center by the driver.

Backup camera system repeatedly shows as unavailable and may cause death due to low visibility.

This car several times while driving has shaken and then shifted into neutral. I have had to pull the car off to the side of the road during normal vehicle operation. The car will then not shift into drive. There is a warning sign "Conditions Not Correct For Shift." The first incident was March 2023. The vehicle was towed to a Chevrolet dealer and the power inverter module was replaced under warranty. This next occurred in December 2024. The vehicle was towed to a dealer again and reprogrammed. The cost was $400. The vehicle was fine for two months and about 1,000 miles when it happened again in March 2025. This time the dealer states that the engine harness needs to be replaced for about $1,500 (not covered under warranty). These incidents all occur while driving the vehicle (it has happened while approaching an intersection and once while going through an intersection).

On January 8, 2025 the battery in my car began to fail and had a message in the display to take it to my dealer. I drove it to the nearest dealer on January 10, 2025, about 10 miles (Billion Automotive in Iowa City.) While driving the power steering and braking began to fail. The dealer said that GM would need to replace the battery. It has been at the dealer for 2 months, and I was told today that it will be at least another 2 months before GM will replace the battery. The car is well under warranty.

The steering doesn't return to center when making turns on occasion. This issue can cause an overcorrection, this does seem to be a fairly common issue seen in various forums and appears to be a very expensive fix.

Steering sticks and does not return to center in sweeping turns. Clicking noise over bumps in very cold weather (may or may not be related--steering issue most concerning). Most prominent at higher speeds (for example, getting off of the highway) but occurs at any speed. Once you turn the wheel, it will return slightly then stick in place. It takes a small amount of extra force to correct it back towards center. During these occurrences it may continue to stick or may begin to act normally after the "correction." I would be alright with providing the vehicle for inspection and/or demonstration if requested. The first time this happened, I was driving along twisting roads in northern Michigan. The occurrence caught me off guard, and I traveled over the lines. Personally, I was not in danger but if there was no shoulder or more traffic I feel this issue has the chance at being very dangerous. I am now aware of the issue and can keep it in mind while driving, but I've also noticed recently that the small "jutt" from correcting the wheel could cause an issue on snow and ice. I have not had a dealership look at the vehicle, as it seems to be a very common complaint about the Chevy Bolt, with a new part number being sold for replacement steering racks. I am willing to have it confirmed if needbe. There are no warnings of this occurrence. If the conditions are right, there is a very high chance it occurs. It started roughly around the 60,000 mile mark, and has been getting slightly worse over the past year. My vehicle is now at 98,000 miles.

While traveling at highway speeds, my Chevrolet Bolt (2020 with 20K miles) made a clunking noise followed by a loss of speed. The clunking noise had previously been reported to the dealer, but they were not able to identify any issues at the time. During this incident, however, the car ultimately lost all speed, forcing me to pull over to the side of the highway. This sudden loss of propulsion posed a significant risk to my safety and the safety of other motorists, not only due to the loss of power, but because it happened at an interchange where multiple highways are connecting. I was left on the side of the road waiting for a tow because the car was inoperable. Prior to this sudden failure, there were no warning lamps, messages, or other symptoms, aside from the previously reported clunking noise. After this incident, the dealer diagnosed the issue as the one listed in the technical service bulletin, which states that "the terminals may not have been perfectly aligned during installation at the vehicle assembly plant." Unfortunately, this issue was not covered under the warranty and currently this problem is not a recall item for the Chevrolet Bolt.

Doors would not unlock. Key fob did not work. Exterior door switch did not work. Interior switch did not work. It was raining that day. After the car dried out the locks worked again.

This car has One Pedal Driving (OPD) which allows you to slow the car to a stop, without using the brake pedal. The car activates the brake lights, based on sensors in the car which sense the deceleration. In this mode, the brake lights are NOT activated by any pedal action by the driver, only by the vehicle's actual deceleration. This all works great EXCEPT the fact that once the car comes to a stop, the brake lights turn off. This is obviously a hazard for any stopped driver and there are anecdotal cases of rear end collisions caused by the lack of brake lights. This problem is fixed in later models of this car. I presume that this issue could be fixed by a simple software update.

About one month ago (ironically at about the same time Enel X pulled out of the US and Canada) we noticed a burning smell when we charged our Bolt, at home, using our JuiceBox type 2 charger. At first we thought it was the car, but nothing appeared amiss. We charged the car 3-4 times during this month time period, and the smell was present every time. After the last charge (one week ago), I checked the NEMA receptacle and discovered it was partially melted and one prong of the plug was coated in black "tar". I turned off the breaker, removed the receptacle cover and the black wire was burnt and the plastic connector housing behind the receptacle was badly burnt. The charger, cord and plug, and receptacle are all available for inspection (although we plan to have the wiring repaired and a new charger installed soon). I believe if we had continued to use the charger it would have resulted in a fire in the garage - obviously a safety concern. I am unaware if this problem has been reproduced by a dealer or independent service center; however, I read in Consumer Reports other JuiceBox users have reported fires they believed were caused by the charger. At this time the charger has not been inspected by the manufacturer, police, or insurance representative. A licensed electrician is scheduled to inspect and repair the wiring within the next week. Aside from the smell there was no warning or message (the car charged normally). The smell began about a month ago, and was only present while charging. Note that a licensed, bonded electrician installed the wiring and plug receptacle for us in 2020.

The steering gear has failed at only 43,000 miles and yes the car is available for inspection if needed. The steering binding is a safety issue, and if left along long enough, might fully bind up causing an accident. My local GM dealership has reproduced the issue and diagnosed the failure. There have been no warning lamps, messages, or other visual indications of the failure.

steering wheel gear malfunction, will not return to center after turning left or right. will pull and stay in left or right turn position, forcing driver to turn steering wheel back to center intentionally

My backup camera started working intermittently for about a year and now has just stopped working completely. Searching online, this is a very widespread issue with Bolt EV and EUV owners, happening as early as immediately after the car was purchased.

The rear/front camera sometimes stop working or froze and have to turn off the car, to reset, usually happens when it rains

The cameras for the 360° view, front to sides and back, keep going out. It's been a repair now five times and it still came back. The dealership is running out of ideas of what to do to fix this. I think it's just a known issue that they can't seem to fix. The main issue is the front camera goes out completely and then on mine, the left side camera goes out and is just black where the front camera will be green and not functioning. I think the module that processes data isn't properly made to handle the amount of video inputs coming in and it bugs out. It seems that it's worse when the temperature swing is too much. Currently it's the temperature of hot above 90° the car gets very warm obviously.

Pulls to the right when accelerating too much. Even after alignment.

The reverse camera (and all cameras) is no longer working. This is a required safety feature and thousands of Bolt owners have reported this on Chevy forums and Reddit groups.

The steering wheel does not return to the center on its own and keep stuck in which direction it is turned. The steering wheel also produces types of clunking noises when the car is standing or at a slow speed, and if you move the steering wheel left and right, it gives clunk clang clank clunk noise. it is very much a safety issue and can create a big accident. I have not taken it to the dealer, but will make an appointment to see what the dealer says. It’s been like this for over a month but now it’s getting a little louder

The contact owns a 2020 Chevrolet Bolt EV. The contact stated while driving approximately 4 MPH and exiting the driveway, the check engine warning light and the check gear shifter warning light was illuminated. The contact stated that the vehicle stalled. The contact was unable to restart the vehicle. The contact had the vehicle towed to a local dealer, where it was diagnosed, and the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure reoccurred. The contact was able to drive the vehicle to the same dealer who diagnosed the vehicle and determined that the negative 12V battery cable had short circuited and needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

See attached document for complaint

I narrowly escaped a home and vehicle fire when my vehicle charging port received extensive damage from a Mustart SAE J1772 Level 2 EVSE Portable Electric Vehicle Charger. The charging plug overheated and experienced meltdown. The Mustart unit became so hot that my vehicle charging port charred and fused to the Mustart charging plug. The charging head became very brittle, cracked exposing seals, and leaked oil down the vehicle charging port. Even though the charging head is now melted and broken, the charger does not register a fault, and still shows a green light if plugged into the wall. My first warning of a problem was the smell of burning plastic, oil leaking and what looked like smoke coming from the charging head. I immediately unplugged the charger from the wall, but could not remove the charging head from the vehicle charging port because it was fused to the car. I tried to shift the vehicle out of Park and into neutral to move the vehicle away from my home, but the vehicle would not shift with the plug still attached. Even though unplugged from the wall, the Bolt kept beeping, indicating an issue with the charger/port. Fearing a physical short in the charging circuitry of the vehicle, the burning smell and potential for fire, I forcefully removed the charger from the vehicle by pulling on the charging handle with full human stregnth until separated. The plastic parts of both the charger and charging port were burnt and broken. My Chevy Bolt was repaired by a licensed technician at the dealer, who blamed me for the charging fault and damages. GM alleged the damage I caused to the charging unit during removal was pre-existing, causing a loose connection and short circuit. GM refused to repair the damaged charging port under warranty, claiming user error and abuse. I sent a request for refund and reimbursement of damages to Mustart on 8/05/2024 and will update this complaint after their official response.

The cameras around the car collectively stop working intermittently. When I try to access the cameras or put the car into reverse, I get a black screen with a camera with a line through it. It happens right after it has rained and remains that way for several days. There are not any warning lamps that come on during this time. This situation makes me feel extremely uncomfortable as I have difficulty backing the car up and ensuring that there is not any incoming traffic that I may run into. This can be reproduced, but a dealer has not inspected it yet. Looking at online forums, it would appear this is a common issue that cost several thousand dollars to repair.

Putting car into reverse, rear camera starts to glitch sporadically. Very dangerous when this happens in a busy parking lot. This car also features a 360 overhead view and this also glitches at the same time as reverse camera mode.

The engine compartment wiring harness Part Number: 42765196 wiring shorted out due to the chaffing of wires in the harness. The dealer is replacing the harness but there is no known changes that will prevent this in the future. $3,000 repair bill. I have asked for the defective harness to be returned to me for examination. This is a major safety concern as in my case, the Chevrolet Bolt would not move either in forward or reverse (Note: the other electrical systems and battery continue to work. This failure happen in rush hour traffic and the vehicle was nearly hit by passing cars. There was no warning that the propulsion would entirely shut down. The dealer reported that they had seen this problem before. No one from the manufacturer are interested in this. A check engine light had come on the night before and I had set up an appointment with the dealer for the next day and add reported the vehicles' issues that I had observed. There is no warning to indicate that the problem would result in the complete loss of propulsion.  

In all models before 2022, the brake lights shut off while at a stop in one-pedal driving mode. This is a major safety concern that can be fixed entirely in software.

The car has only 20k miles and the gear steering box failed and had to be replaced. This is apparently a very common defect where if the part fails the dealer said the steering will lock up and potentially cause a crash. $2500 to replace it is a huge hit and kicked in just out of warranty. Chevy should admit to either bad design if this key part goes bad with minimal use/mileage or defective manufacturing by its part provider since the issue apparently stems from the grease within the gear box separating or breaking down. In short, Chevy is well aware of a dangerous defect in its Bolt product line that could lock up steering but will not fix it. It is only a matter of time before someone gets killed, if it hasn’t happened already. NHTSA should investigate reported Bolt accidents where vehicles go off the road.

I have a defective airbag--it stopped working out of nowhere in December 2023. I reported it to my Chevy dealership and they looked at it and said my whole safety restraint system is down. They said they have no airbags and can't fix it yet. Now it's April 2024 it's still not fixed and the dealership has not been actively working to get me a loaner or fix it.

While approaching a stop light, the car experienced a loss of propulsion and gave me an error message about it. The car told me to pull over as soon as possible, however, in busy morning traffic, this was impossible. Even if I'd had space to pull over, the car came to a stop and locked up with the error message "Conditions Not Right For Shift." It had to be rebooted several times before it could be shifted into neutral long enough to be pushed to safety. From there, it then had to undergo a hard reboot to return to a state where it could be shifted into Drive. A dealership service center confirmed the problem under as described under service bulletin 19-NA-220. There were no warning lamps or other symptoms of the problem. The car is available for inspection upon request.

The steering wheel does not return to center. When turning and then releasing the steering wheel to come out of the turn, the wheel stays where it is, causing the car to continue to turn. You must manually steer the wheel back to center position. This always happens when steering. It is not a one-time or intermittent. This is not safe as it makes the car go off the road. There is no warning light or alert from the car itself that something is wrong. I purchased the car used from a used car dealership and it is doing this when I bought it. They confirmed it. To my knowledge, no one else has inspected the vehicle's steering. Looking online, there seems to be many other Chevrolet Bolt owners complaining/experiencing the same steering problem.

My 2020 Chevy Bolt EV Premier has had intermittent problems with the Rear Camera Mirror going to a black screen and shutting down. After re-seating the wiring harness, which didn't fix the problem, they replaced the wiring harness, and then when it continued to happen, they replaced the rear camera. This cleared things up for a while, but then intermittently, it started to happen again. Over the past week, things have become worse, and the mirror assembly would turn off and get extremely hot. It was so hot to the touch, almost at the stage of burning my hand. I have not gotten a resolution from the Chevy dealership as they are too busy and won't be able to diagnose the issue for a week and a half. I am concerned that this is a safety issue that might result in a vehicle fire.

I recently purchased a 2020 Chevy Bolt. I was never told that the battery could catch on fire and that they have a range limit. My work has banned this vehicle from their parking lot. The current recall for the battery requires software that reduces the battery by 80% which interferes with my driving schedule. This is a huge safety risk parking a vehicle that could potentially light on fire. I talked with GM and they can't guarantee that the software will detect if the battery has an issue.

Passenger air bag no longer functions. Passenger airbag shows as off when a passenger is in seat. Display shows that safety restrain system has an error. According to dealer, air bag system is disabled and requires the replacement of the passenger air bag. Air bags are on back order and dealer cannot provide timeline for repair.

On Monday,[XXX], I got in my car to go to work and the car messages on my dash stated "Propulsion Power is Reduced", "Service Vehicle Soon". I was able to drive to work but noticed the defrost/heater was not working. I called the local Chevrolet Dealer and scheduled an appt for Friday at 8:30am. This car had already had a recall performed earlier in 2023 that limited my car charging to 80% but never converted to allow full charging after 6200 miles. I drove home with no /defroster/heater and plugged in the car charger monday night. On tuesday morning ([XXX]), the car had not charged at all overnight. It was suppose to charge to 80% (approx 170 miles). When I drove home that evening, a torrential rainfall occurred. My windshield fogged up but since the defrost/heater wasn't working, I had to constantly wipe the windshield with a rag. I thankfully made it home after 6pm and now noticed the car charging was limited to 30%. This is why the car didn't charge on Monday night. The dealership was closed, so I called first thing Wednesday morning to tell the dealership that I needed to drop the car off today ([XXX]) because it was unsafe to drive and I might have to tow the car in because of the very limited charging allowed. They rescheduled the service appt for Thursday ([XXX]) at 8:30am. On Thursday, the repairs took 18 minutes to complete. I received a call from Jordan Ames at at the Rick Hendrick Chevrolet Dealership Thursday telling me the car was ready to be picked up.. He told me the car had a recall issues on 11/02/23 that needed to be performed. I told him I was never informed about "another" recall. He gave me the GM EV Concierge phone number to call. The invoice from him stated "Recall - N232421260 False DTC Causing Unnecessary Battery Pack Replacements 2023-11-02 9106882-0.4 hpcm2 reprogram WCC: CDYN198122734" . I called the GM EV Concierge at 1-833-382-4389 on Friday. I'm running out of characters. Bottom line- I think GM is lying to me. I need help!!!

multiple observations of water egress that collects in the rear hatch error, water puddle shorts out audio amplifier and ALL SOUNDS are disabled. No warnings, no pedestrian warning, no turnsignal click, no audible notifications at all . This is noted on many vehicles and GM has been uncertain as to water access point at this time, meanwhile the customer pays for the repair.

Chevrolet dealer was unable to install software during 2 hour N212345944 recall service. Stated that due to error codes and were unable to contact technical support for assistance with errors. I was told to reschedule and leave the vehicle for another attempt. My concern is that GM/Chevrolet repeatedly lead me to believe they had a Final software remedy and they are not delivering on it. They have had more than three years to fix the problem and I am still being denied full use of my vehicle.

steering wheel makes noise when you turn it. probable steering gear bad

The contact owns a 2020 Chevrolet Bolt EV. The contact stated while at a complete stop with the L(Low) mode activated, the brake lights failed to illuminate. The failure caused a crash for other vehicles that were coming from behind; however, the contact's vehicle was not impacted by the crash. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,400.

I plug in my phone and the infotainment system goes black. It also happens when my phone isn’t plugged in I don’t know what’s going on but it happens when I’m driving

None of my local dealers will service recalls on this vehicle. They either tell me that they only perform work on vehicles purchased at that dealership or they continually reschedule my appointment.

An inspection of this vehicle has found the steering to be binding. The car is only 3 years old and there is no logical reason to justify the need to replace the steering gear. If others are reporting this issue, which I'm guessing they are, I think a recall is warranted. The steering binding is a safety issue, and if it further or fully binds up it could cause an accident. I understand that it could also reduce my ability to sense road traction conditions and make fine adjustments.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: NHTSA Campaign Number: 21V650000 (Electrical System), and the vehicle was taken to the dealer for the recall repair; however, after the repair, the vehicle made abnormal loud while charging. Additionally, the battery started overheating, causing the front end of the vehicle to become significantly hot. There was no warning light illuminated. The contact stated he had received a message through the Chevrolet app advising that the battery had failed. The vehicle was taken back to the dealer, where the failure could not be duplicated. The vehicle was taken to a second dealer, Goss Chevrolet (622 US-11, Champlain, NY 12919), where the same assessment was made. The manufacturer was notified of the failure and referred the contact to the dealer. The contact stated that the recall remedy did not fix the issue. The vehicle was not repaired. The failure mileage was approximately 48,000.

On Oct 1, 2023 I drove about 5 miles from home to Menards. It was a sunny day. I went to leave and turned on my car and both display screens were blank. Like they were unplugged. The important screen is located behind the steering wheel and tells you your speed, engine problems (if any) and turn signals. The other tv screen just has heat/ac info, radio info, etc. I turned my car on and off 6-7 times in Menards parking lot. I left different amounts of time in between tries... up to 5 minutes. Nothing worked. So I drove home with blank screens. I stopped at a Taco Bell and tried again. Still didn't work. It was like both monitor screens were unplugged. This has happened a few times in the past. About 6 months after I bought the car. The screens went out during a car wash. Champion Chevrolet in Avon Indiana told my it was probably humidity and don't go to car wash. It happened a year ago on a rainy day. In the past, I only had to turn the car off and on once and the screens would work. This time I tried 6-7 times n two different parking lots. I drove home. Plugged it in to charge and it worked perfectly the next day. Weird and scary.

The steering system seems to be binding up. The wheel will not return to center after taking a corner. I have to apply force to steer the car back to straight ahead.

i took my chevy bolt to dealer to get this recall fix: Manufacturer Recall NumberN212345941 NHTSA Recall Number21V650 and after my car being a month at dealer, they haven't fixed it yet.

Chevrolet declared a recall on the battery in 2020/2021 and reset the caR BATTERY so that it will no longer take a full charge. The original charge was 240 miles. Now the full charge varies from about 190 to 220 miles.It has been almost 3 years, no new battery. With restricted mileage and summer air conditioning needs, the car has reduced value. It seems about time to get the new battery.

I HAVE BEEN UNABLE TO RESOLVE BOTH RECALLS FOR THIS VEHICLE, AFTER MULTIPLE ATTEMPTS DIRECTLY WITH THE CHEVROLET DEALER FROM WHICH THE VEHICLE WAS BOUGHT NEW, AND THE CHEVROLET EV CONCIERGE. THERE ARE NO INCIDENTS TO REPORT, OTHER THAN THE INABILITY TO RESOLVE BOTH RECALLS IN A TIMELY MANNER

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the contact was not satisfied with the temporary remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.

Although the NHTSA website now reports that my vehicle is longer the subject of a safety recall, NHTSA Campaign Number 21V650000 was not resolved by the software update that Chevrolet installed on my vehicle on June 26, 2023. The high voltage battery on my car failed only 65 miles after the new software was installed. When the newly installed software detected a problem with my car's high voltage battery, the driver information screen on the car's instrument panel advised me that "propulsion power is reduced" and "service vehicle soon." That prompted me to return to my dealer's service department. The dealer that sold me the car and performed the "reprogram field action multimodules coordinated sequence" on June 26 informed me on July 10 that the high voltage battery needs replacement and cannot now be recharged. However, neither the dealer nor Chevrolet can specify a date by which the required battery replacement can and will be completed. I have been told that necessary replacement parts will not be available for "weeks or months." In my case, Chevrolet addressed the risk of fire that prompted NHTSA Campaign Number 21V650000 by confirming the problem and then rendering my car inoperable. I do not believe that NHTSA would consider that an effective response to the recall.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that recently a software update limiting the charging capacity of the battery was performed. The contact stated that the software update was not sufficient to satisfy the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electric System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

It has been 21 months and I still have not received a new battery for this Chevy Bolt.

Why is GM allowed to wait years to fix EV recalls that can kill people or burn down homes.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2020 Bolt has been under recall for three years due a serious safety issue. The batteries can catch fire and burn up my car and the surrounding area. Seems very serious? GM knew this before they even sold me my car as the earlier versions had also been recalled. It is also hard to believe that with GM selling thousands of new Bolts every year that batteries for the repair are still not available, after well over 3 years. And with the discontinuation of the Bolt, batteries should now be plentiful. What is a reasonable time to wait for a major manufacturer to repair a serious safety issue? 5 years? 10 years? Obviously over 3 years isn't enough.....

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System); however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My battery still has an open recall replacement since August of 2021 and every time I call GM to inquire about the availability of a replacement they just tell me it's not available yet. I do not consider this being handled in a timely manner and that's my complaint. I don't understand how they are allowed to sell new Bolt EV's and EUV's without having replaced current owners batteries yet, it's been over a year and a half now. The suggested remedy was to limit charging to 90% and park outside away from other vehicles and structures which was an incredible burden in practice. In the meantime they issued a software patch that limited charging to 80% which further reduced usefulness of driving car any longer distances and especially in winter cold temperatures range is greatly impacted.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that they would like their complaint removed. GM has been addressing the battery issue. The only complaint that the contact stated was that the issue took two years to fix.

We are a municipally owned electric utility. We were notified of GM safety recall N222383791 on January 26, 2023, we have been unable to use our EV Chevy Bolt since that date due to the fact that this vehicle is driven by employees and we do not want to be liable if injury occurs. As of 3/20/23, the EV Concierge told us that the part is not available yet. We need a solution soon.

I live in New England and when we get close to the end of winter when it still snows and the roads begin to thaw some, they typically become pothole utopia. I was driving my car at night with the highbeams on when I hit a fairly decent sized pothole (1/4 wheel sized, 6-12inches deep) at a speed of 35-40mph. The impact was typical of a pothole of that magnitude (complete compression of front strut, little hop) and it knocked out the front highbeams on the side of the impact. The highbeams on the car are a bi-xenon HID projector system, which has a mechanically actuated shutter in the projector housing contained within the headlamp assembly. The mechanically actuated shutter is controlled by a spring loaded rotating bearing system with an ovoid control end which connects to a rotating L-shaped peice of metal via a hole in the ovoid connector. The force of the impact caused the solenoids metal peice to come out of the shutter control end, preventing the actuating solenoid from actuating the shutter. I believe this is a very poor design, as it's clearly not rated to take routine impacts. This issue caused my vehicle to fail a state saftey inspection and the reccomened repair was a total replacement of the headlamp assembly to the tune of $1,100 + labor because the headlamp shipped sealed. Nothing is in place in the assembly to keep the solenoid pin attached to the shutter control arm. I ended up being able to repair the projector assembly myself, using a tar/ gum like substance in the hole on the ovoid control arm hole to hold the solenoid arm in place.

The high voltage battery has a possible defect that can cause the car to burst into flame without warning. December 2020 - 2020 Chevy bolt purchased with open recall on Chevy Bolt batteries February 2021 - Received letter from GM that the newly purchased car is dangerous and must not be parked inside nor used for more then 50% of it's range [no contact from GM or the local dealer for over 2 years on satisfying the recall] March - 2023 - Contacted the local GM dealer and was told not to contact them again until I get a second letter from GM stating they can repair the defect March 2023 - Contacted GM directly and was handed off to a California specific agent. The agent was clear - There is no repair for this recall at this time. I now have a car that is approaching 3 years old labeled as dangerous by GM and the NHTA yet there remains no timeline for repair or remediation. It is unacceptable to have a continuing known danger to the owner and public at large for years with no remediation and no remediation timeline.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notifications of NHTSA Campaign Numbers: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. The contact was unable to take possession of the vehicle due to the parts not being available for the recall repair. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of the NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distributions disconnect.

I am filing a complaint with regards to the 2020 Chevy Bolt recall. When I purchased the vehicle in July 2021 from Chevy, the 2020 model was not affected. They then issued a recall August 2021. I have been waiting patiently for the battery replacement; however, this has still not been remedied. When I contacted Chevy online and my local dealer, they were unable to give me a timeline for when this will be fixed. As it has been >18 months, I am frustrated that this has not been resolved in a timely manner. Thank you for your time and consideration. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the vehicle had reduced mileage for the battery charge down to approximately 80%. The approximate failure mileage was 20,000. VIN tool confirms parts not available.

The battery recall has been open since Aug 2021, it's Feb 2023 now, I've been waiting for 18 months for my defective battery to be fixed. I cannot charge the car to 100% and I cannot let the car go below 70 miles and I have to park outside. I tried two times to get GM to replace my vehicle but they denied me both times. The last time was with the BBB Auto Line, my denied case number is CHV2312333.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) and 22V930000 (Structure, Seat Belts) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Steering After turning, the steering wheel will not return to center on its own. You have to manually return the steering wheel to the center. This can cause you to steer off the road and hit pedestrians. The steering also will not align even after new tire and an alignment. The car will not drive straight. This can also cause accidents and driver fatigue. There are no warning lights.

2020 CHEVROLET BOLT EV. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-560. THE CONSUMER STATED VERY DISAPPOINTED WITH THE DEALER ON RECALLS NOT BEING HANDLED IN A TIMELY MANNER, FOUR BATTERIES ARE ORDERED AT A TIME

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHSTA Recall Number 21V650 was issued in August of 2021. It is now 2023 and the replacement battery for my 2020 Bolt is not yet available. Further I have received no information about when I should expect my replacement battery to become available. GM appears to be prioritizing selling new electric vehicles with their lithium battery supply, rather than fixing a safety hazard with vehicles already on the road. GM has had plenty of time to plan for when batteries would be available for this recall, and yet there has been no public statement about when 2020 Bolt batteries would become available. I would like the NHSTA to apply the needed pressure on GM to make them be more forthcoming about when this safety problem will be resolved.

Chevrolet issued a recall to replace a defective battery on our Chevrolet Bolt 2020. The recall was issued in April 2021 and we still have not received the new battery. The car is coming up on the end of its lease. We would like to buy out the lease but are not getting any comfort from Chevrolet or the dealership that the issue will ever be fixed. The dealer initially told us that a software patch reducing battery capacity and range by 20% "fixed" the problem.

I have called my dealer at least 10 times over the last 2 years and still get the same answer from them on when I will be getting my batteries changed out. They say they are on backorder and do not know when they will be available. I would thin more than 2 years is sufficient time to correct their recall if they really wanted to.

For 30K miles my rear camera view was full screen and proper aspect ratio. At some point after that I shifted into reverse quickly after starting and the view changed to a "zoomed" view. The screen image was fisheyed and 4/5th of the screen. Bulletin No.: 18-NA-050 Date: July, 2019 is incorrect. GM sold me a car that had proper full screen display in correct aspect ratio and now it fails to return to the as purchased image. My pickup truck has a button to adjust zoom that mimics this problem. GM needs to correct the zoom on cars to reflect true image.

Our letter to GM: November 23, 2022 [XXX] Chairperson and CEO General Motors Corporation 100 Renaissance Center, P.O. Box 431301 Illinois, Detroit 48232-5170 Re: Bolt EV Battery Recall #N212345940 VIN: [XXX] Dear [XXX], We are extremely frustrated and disappointed in GM’s performance in replacing the defective and dangerous batteries in our 2020 Bolt EV. It has now been over 14 months since Chevrolet announced the battery recall N212345940 on our 2020 Bolt EV — NOTHING has happened since other than reducing the range and value of our car.. We first leased a 2017 Bolt EV and opted to lease another at the end of the term SOLELY because of the ADDITIONAL range. It is over a 210 mile roundtrip to visit a relative and the 2017 model was barely making it. With a stated 259 mile range, the 2020 model was a good fit UNTIL the battery recall was announced the the safety software update severely limited the battery charging and mileage range. We no longer take the Bolt EV. We believe because of GM’s slow response, we demand $100 compensation for each and every month the car cannot meet its full charge capability, reducing its utility to us. Moreover, we also demand to know exactly WHEN GM will be replacing our Bolt EV batteries. The silence has been deafening. We are considering joining the class action lawsuits against GM regarding this matter. Your response to our demands will make a material difference in our decision to join the class AND whether or not we decide extend our lease, buy the 2020 Bolt EV outright at lease end, or simply return a grossly defective car to GM at lease end, October 2023. Sincerely, Copy to: [XXX] General Sales Manager, [XXX] Chevrolet 583 Soscol Avenue, Napa, CA 94559-3405 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

When I was parking my car on the street, in front of my house, my Chevy Bolt suddenly accelerated. Like it was full throttle. I slammed the brake pedal, didn't help. My Bolt pushed forward, then to the sidewalk, my parked 4000lbs van, that was in front of me (van had front wheels turned/pointing to the curb). My bolt continued accelerating for another few seconds, even that I was pressing brake pedal as hard as I could. I released and pressed brake pedal at least once or twice. Eventually my car stopped. Whole ordeal lasted just a few seconds. I turned the car off. After a minute, I turned the car on again, very carefully. It behaved normally. Throttle and brakes behaved like always. I parked it and will have it towed to the diagnostic or service place. Both my Chevy Bolt and my van (Dodge ram 1500 van 2003) sustained significant damage.

I am filing a complaint against GM. The following info is from the NHSTA website. Original recall date: Aug 20,2021. Manufacturer Recall Number N212345940. NHTSA Recall Number 21V650. Recall Status: Recall Incomplete, remedy not yet available. I have waited over a year for my replacement battery. GM has seen an almost 15,000 vehicle surge in Bolt EV and EUV sales in the most recent financial quarter. And GM has announced increasing new Bolt production by almost 400%. However, thousands of existing Bolt EV owners are still waiting for replacement batteries. GM continues to state that parts are not available. Clearly, with the surge in sales and GM’s plan to increase Bolt production, parts are available. Existing Bolt owners have suffered for years with defective batteries that none of us known if or when a battery will catch on fire and kill us or damage property. I urge the NHSTA to put pressure on GM to replace defective batteries first before selling cars with nondefective batteries. I would not be complaining if GM was not clearly prioritizing profits over people. GM is making nondefective batteries but makes existing Bolt owners wait over a year for a replacement while GM takes in revenue and generates profit. The defective batteries catch on FIRE. None of the batteries existing Bolt owners should have to wait this long for replacement batteries and suffer with anxiety and stress not knowing when or if their car battery will spontaneously ignite.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I am filing a complaint against GM. The following info is from the NHSTA website. Original recall date: Aug 20,2021. Manufacturer Recall Number N212345940. NHTSA Recall Number 21V650. Recall Status: Recall Incomplete, remedy not yet available. I have waited over a year for my replacement battery. GM has seen an almost 15,000 vehicle surge in Bolt EV and EUV sales in the most recent financial quarter. And GM has announced increasing new Bolt production by almost 400%. However, thousands of existing Bolt EV owners are still waiting for replacement batteries. GM continues to state that parts are not available. Clearly, with the surge in sales and GM’s plan to increase Bolt production, parts are available. Existing Bolt owners have suffered for years with defective batteries that none of us known if or when a battery will catch on fire and kill us or damage property. I urge the NHSTA to put pressure on GM to replace defective batteries first before selling cars with nondefective batteries. I would not be complaining if GM was not clearly prioritizing profits over people. GM is making nondefective batteries but makes existing Bolt owners wait over a year for a replacement while GM takes in revenue and generates profit. The defective batteries catch on FIRE. None of the batteries existing Bolt owners should have to wait this long for replacement batteries and suffer with anxiety and stress not knowing when or if their car battery will spontaneously ignite.

I have called the Chevy dealer (Gilchrist, Tacoma, WA) more than 5 times in the past year in addition to the Chevy Concierge regarding the unrepaired recall for fire risk. I have followed all of the interim charging guidelines yet still have significant fear and anxiety that my house will catch on fire while the car is being charged. In addition, there is compromised range to the vehicle due to the modifications with charging and I incur great expense by being forced to use commercial charging stations for routine long distance trips.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

We took delivery of a Chevy Bolt from Sundance Chevrolet in May 2020. GM recalled our Bolt for battery fire safety concerns in August 2021. As instructed, we took the Bolt to our local dealer for a temporary safety fix. The software install reduced battery charging to 80%. As a result, our Bolt's effective range has been greatly reduced. The car is not operating as promised. This reduced operating condition has continued for more than 13 months. I also read that we may not even receive a replacement battery when GM finally applies the final remedy, if our battery is examined and found not to be defective: https://www.recurrentauto.com/research/bolt-recalls-told-through-the-data If true, that means we would have lost at least a year of full range without any compensation. We understand that production of new batteries will take time. But this is too long. GM has been unable to remedy this problem in a reasonable time. We have a much harder time understanding why GM hasn't examined our Bolt's battery to determine if is defective. If it isn't, the software battery charge detune could be removed and we could utilize full charge range again. Seems to us GM could implement a battery examination program immediately. If true, NHTSA should require this immediately. We are extremely dissatisfied with this situation, and are hereby formally notifying NHTSA of our complaint.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Pushed accelerator to floor. When I took my foot off the accelerator car continued to accelerate at full throttle for about 15 -20 seconds. Uncontrolled acceleration stopped when I pumped the accelerator. Chevrolet dealer found no fault codes due to a problem with the fly by wire. It appears that when the accelerator was pushed all the way down it somehow got caught and held in the full throttle position by the GM rubber floormat even though the floormat was held in place and attached to the carpet by the fasteners that GM supplies. I had the car and mats for about 2 years before this very dangerous event took place. The local GM dealer cut and removed part of the mat by the accelerator to prevent possible mat contact with the accelerator. However, the dealer could not confirm the floor mat was responsible for the incident.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN The vehicle suddenly took off after putting it into drive causing it to accelerate out of the driveway and crash into the house across the street.The vehicle was parked on an incline in the driveway. Application of the brakes failed to stop the vehicle.

I received recall notices in the fall of 2021 and at that time I did the suggested changes to the vehicle's menu as to charging percentage etc.. I did not get full use out of the vehicle through the winter for fears of lack of charge during the colder months and concerns about safety. On 3/31/22 I took the vehicle to the dealer, Central Maine Motors Auto Group -Waterville Maine, for the suggested software updates. At first there might have been an improvement in charge allowed, but difficult to tell because with the warming weather it would show more. On or around 6/15 the car behaved erratically while in stop and go driving and I noticed a warning on the dash which said something about propulsion problems and to take it to a dealer. The charge left did not read correctly on the way home and the vehicle would not charge when I got there. I took it to dealer that Monday the 20th with some trepidation for the 50 mile trip not knowing if I had power enough or if was safe to do so. I left the vehicle there and did get a loaner car. Now it is going into the ninth week since then, and besides me calling them to check after 4-5 days I have not heard anything from either the dealer or GM as to updates, timetables or any word at all. This is outrageous on their part and a sad state of affairs if no one in Gov't will step in to help with this situation. I know I'm far from being alone in this. Hope you can do something. -

On August 20, 2021, almost a year ago, my car was recalled and a repair was promised to restore the vehicle to original specifications. This has not occurred to date and all attempts to work with the manufacturer to repair, replace or repurchase this vehicle has been unsuccessful to my satisfaction. I would like the battery and propulsion system replaced to my satisfaction returning the vehicle to factory specifications. It was my understanding that Chevy would not start manufacturing back up on new vehicle production until all cars in the recall were repaired. They have not done this.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the high-beam headlights activated independently while driving. Additionally, the contact stated that the front driver's side seat heater would engage independently while driving. There was no warning light illuminated. The contact stated that the failure was intermittent. The contact veered to the side of the road, turned off, and restarted the vehicle in order to disengage the high-beam headlights and seat heater because the vehicle failed to respond while attempting to disengage the features manually. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle shifted into limp mode with several warning messages displayed. The contact stated that the vehicle failed to accelerate above 45 MPH. The contact initially drove the vehicle back to the residence and attempted to recharge the vehicle however, the vehicle was not charged. The vehicle was then taken to a dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The recall for battery replacement is ridiculous! GM has a solution of limiting the usage of the vehicle and not giving an inclining of when it will be resolved. The vehicle must be parked outside and the charger unplugged. Now that summer is here the battery air conditioner is using the limited battery percentage giving me even more limitations.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and offered to trade or buy back the vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.

GM announced a recall for this vehicle for battery fires approximately 10 months ago. The recall involves battery replacement (clearly very expensive). GM appears to be delaying or intentionally prioritizing batteries to new car applications. The company is not able (or willing) to even forecast a date at which the recall will be performed.

My car has been under recall for over a year and GM still does not have a battery pack for it yet they are producing new Chevy Bolts with the same battery system. Should not the existing customers be taken car of before they sell more cars with the same battery??

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Our Chevy Bolt was purchased in November of 2020 a recall was issued in August of 2021. We purchased this car for the battery size that could give us greater range. We owned a Nissan Leaf before the Bolt. The theoretical range of the Bolt made it a better choice over a newer Leaf. No real timetable to have the problem resolved.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received a notification for NHTSA Campaign Number: 21V650000 (Electrical system). The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt. The contact stated that while driving approximately 50-60 mph and 30 feet from another vehicle, the brake pedal was applied but traveled to the floorboard. The vehicle failed to stop and crashed into the rear of a Toyota Prius. There were no warning indicator lights illuminated. The vehicle was able to be driven from the scene. There were no reported injuries, fire, or police reports filed. The air bags did not deploy. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000.

CONSTITUENT WRITES REQUESTING INFORMATION AND ASSISTANCE DUE TO THE RECALL FROM CHEVY REGARDING BOLT BATTERY FIRES ON THEIR 2020 CHEVROLET BOLT.

Yesterday, 27 December, the vehicle was presented to Capitol Chevrolet for service under this recall number 21v650 They did not repair anything. To the contrary, they reset software to gimp the vehicle battery capacity --and hence, range performance--to only 80%. The car is worse now than before they "fixed" it. No date set for actual repair, when already more than 4 months have elapsed. And in the meanwhile, GM continues to collect 100% lease payment on only 80% delivered car. Not acceptable.

The contact owns a 2020 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and the contact was in the process of obtaining a buyback. A case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

I had purchased GM original equipment when I bought my car. They are the factory floor liners that are sold by GM and can be bought at the dealership. The floor liners, for the most part, cover all of the footwell areas of the driver, passenger and rear seating. The following dates are approximate so keep that in mind. In August of 2021, I was attempting to get out of the way of a commercial vehicle that was about the run me off the road. While attempting to do that the accelerator pedal became lodged under the drivers side floor liner and would not release. This caused the acceleration for the car to be at the maximum level, resulting in the car taking off very rapidly. Only after applying the brake at the same time and getting over to the shoulder was I able to shut the car off and dislodge the pedal from the floor liner. Besides being absolutely terrifying it was extremely dangerous. It again happened in October of 2021. It is obvious when you look at the floor liner and it's design. The edge is sticking up just far enough to catch the bottom of the accelerator pedal and becomes very difficult to dislodge, especially when you add in the panic it causes when your car suddenly takes off as fast as it possibly can in traffic. I have contacted GM about getting replacements sent out and they said they are not doing that at the moment. I contacted the dealership where I purchased the liners and they said they were not going to do anything about it.

This recall advises not parking in my garage due to potential fire, it advises not charging to 100% due to likelihood of fire, . By not charging to 100% the car does not operate as intended. The Richmond International Airport posts a sign saying Bolt vehicles may not park in their garage or it will be towed at the owners expense. My windshield has a crack the length of the windshield. Safe lite ordered a Chevrolet windshield more than 3 weeks ago and Chevrolet has not been able to provide Safelite a windshield replacement. What alto dealer builds a car and does not stock replacement parts for obvious failure points! There is a recall on the floor mat sold by Chevrolet on the drivers side front. Chevrolet stated that the mat must be removed however parts are not available at this time as replacement. These failures are unacceptable and GM/Chevrolet should be mandated to buy back the car from the user immediately!

I was slowly pulling into a parking lot with my Bolt EV 2020, the car accelerated uncontrollably and in a split second had collided into the wall in front of me. A section of the wall had broken and the car was wedged in the broken section of wall. This is how it came to a stop. The acceleration was so sudden and uncontrollable that even slamming my feet against the brakes did not help slow down and avert the accident. It is notable that the air bags did not engage during this accident. This wall adjoined an apartment complex and a commercial property. It was fortunate that nobody was affected expect for damage to property. But the collision could have easily caused damage to lives had there been people on the apartment complex side of property. I also had a minor less 10 years old in my car who could have been potentially affected. On reading online, I came to notice two recalls on the vehicle. One of them about the floor mats and possible acceleration as the one described by me seems related. I was not notified by Chevrolet about this recall. I could have removed the floor mats had I known about the additional issue. The only notifications I got were for the battery, for which we have followed the safety pre-cautions prescribed. This incident happened less than 14 hours at the time of writing. A police event has been filled (EVENT 21-34-0195) with the Sunnyvale department of public safety. The insurance representatives are yet to inspect the vehicle. There were no warning messages, lamps or other symptoms prior to the failure.

2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO SAFETY RECALL RELATED TO BATTERY FIRES.

I hit a deer on a back road coming home from work, on impact I heard a loud explosion and smelt burning electronics and the smell of an air bag, the seat belt locked. Then after the initial impact the car then stopped and the emergency alarm went of and many messages were on the screen. Fast forward after everything, I call onstar to make ask a question they answered with I see your air bags deployed are you okay, I responded yes because "they didn't come out" the air bag switch did explosion but the air bag did not deploy.

2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO FIRE RISK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED, BUT HAD NOT OFFERED ANY ASSISTANCE.

Battery has a high risk of fire. GM refuses to initiate buyback according to CA lemon law.

This is a comment on an existing open recall (nhtsa chat said to use this form). Related to the Chevy Bolt recall 21V650. The latest information from GM at https://media.gm.com/media/us/en/gm/home.detail.html/content/Pages/news/us/en/2021/sep/0920-bolt.html contains this: "Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance. The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is GM’s intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete." I would ask NHTSA to require GM to publicly describe how they tested and verified that this new software will find 100% of battery packs with faulty cells. For example by building a significant number of battery packs with known faulty cells in different configurations and confirming that all packs with faulty cells were correctly identified. This doesn't require the publication of proprietary information, only a description of the verification procedure and results. A previous software update was supposed to detect faulty packs but it did not work so a more robust test is required this time as they intend to use the information provided by this software to determine which packs to replace. Thank you

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (ELECTRICAL SYSTEM ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was parked their daughter noticed that smoke was emitting from the rear of the vehicle. When the contact came to view the vehicle the smoke had resolved and the vehicle appeared normal. The approximate failure mileage was 6,600. Vin tool confirms parts distribution disconnect. (RECALL RELATED INCIDENT) TS

2020 CHEVROLET BOLT. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 21V-560. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE MADE AWARE.

I received a recall notification regaring our 2020 Chevy Bolt which was purchased only six months ago. Not only is Chevy not providing any indcation as to when our car will have its battery replaced (the dealer suggests it could have six months or longer), their proposed interim fixes are completely unacceptable and unworkable. If we cannot charge the car more than 90% and if we cannot go below 70 miles, the effective range has been reduced by roughtly 50% or about 100 miles which frustrates the entire reason we purchased this car (we commute approximatel 120 miles round trip each day). They are not offering to provide a rental or substitute car nor are they offering to take the car back and I'm now stuck with a poorly made hunk of metal and lithium with no idea when we will be able to use the car again.

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that while charging, the vehicle made an abnormally loud sound. The vehicle became very hot. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that parts were not yet available. The dealer informed the contact about additional testing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but, no further assistance was provided. The contact was concerned about driving the vehicle. The failure mileage was 36,000. The contact requested the manufacturer to buy back vehicle. VIN tool confirms parts not available.

The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number 21V650000 (Electrical system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

National recall for potential battery fire that GM has known about for a while in their older Chevy Bolt electric cars and now the problem has spread to their newer models. GM has placed restrictions on these cars for charging the battery and driving the car that it makes the vehicle unsafe to drive or even park near other vehicles or structures do to the potential of fire that could result in severe property damage, severe injury or even death.

The batteries that power my vehicle. The risk to me is spontaneous fire which could kill me and my passengers, burn my house down or cause me to have a car accident. The dealer identified the problem but does not have the parts to correct the problem and the dealer has no idea when they will be able to correct the problem. The only solution in the interim is to park the car away from everything and everyone and wait for the fire to initiate. The vehicle has been inspected by the dealer. I want the dealer to reimburse me for the vehicle so that I don’t have to constantly live in fear and risk death.

Vehicle has a known fire hazard. Vehicle is unsafe to be operated in the way it was intended(and as sold to me). Limitations on charging make the vehicle unusable. Only way to make the vehicle usable, makes it a fire hazard. No remedy is available, which means the car is unusable with no end in sight. Unacceptable for a new vehicle.

Currently, my 2020 bolt has been recalled due to fire hazards. I contacted the local GM dealership North Park Chevrolet (Castroville TX) and was informed that there is no clarity on the exact part that needed to be replaced in order to make my vehicle safe. I later contacted GM [SR:9-6936321672], in order in inquiring when parts will be parts will be made available for replacement still TBD and no part numbers were provided. I informed GM that even when charging to the recommended 90% that my car gets very hot and makes a loud noise while plugged into the charger, but I was informed that there they are currently still working on a solution. It is unacceptable for an auto manufacturer to sell a vehicle this is a fire hazard is at a higher risk due to the warning signs that GM has ignored.

NO fix available for vehicle next other recall part backorder

This is third occurrence. When doing hard acceleration (to merge onto road or pass vehicle) the vehicle would not stop acceleration. Hard braking did not disengage acceleration. Placed car in neutral and applied brakes. When placed back in drive continued hard acceleration. Placed vehicle in neutral and came to stop. Placed in Park and then drive continued hard acceleration. Had to bring to stop and power vehicle off.. Dealer will triage to see if error codes available. They want me to continue driving since no loaners available

Recently going from cali to az and back i had 7 check engine lights while charging but onstar said nothing is wrong. Also it happened while running at still while running the AC. This is very dangerous and I refuse to drive my bolt and will payout of pocket for a rental and seek reimbursement. Anyways Ive been trying to send these videos to engineering/you. Here is 4 videos Electrify america check engine https://youtube.com/shorts/15J8QhNRPRc?feature=share Evgo with onstar. In california evgo https://youtu.be/YH_3M5JMiAM Electrify america. California. https://youtu.be/xzOs_-E8FHg Evgo AZ https://youtube.com/shorts/Zf61arcN8Z0?feature=share

GM has stated in their NHTSA recall notice that my vehicle has the potential to burn down my home and has not provided any sort of fix or even a timeline to fix the problem. The recall states not to charge the vehicle in a garage. My home charger is located in the back of my garage and I do not have the ability to charge the vehicle outdoors without spending thousands to redo my home charging system. My garage is under my two story house, meaning a vehicle fire has the potential to destroy my entire home and kill everyone inside. Again, GM has made no offer to provide replacement vehicles or financial compensation for the home infrastructure changes that must be made to keep safely using the vehicle until a formal fix is announced, and any such repair would require being without the vehicle for weeks at a minimum. In summary, in order to abide by the stated interim recall instructions, my vehicle would be rendered useless as I would have no means of charging the vehicle. It is my hope that the NHTSA holds GM to account for their failures regarding this recall.

The contact owns a 2020 Chevrolet Bolt EV. The contact stated that while driving approximately 45 MPH, the accelerator pedal became stuck causing the speed to increase to approximately 65 mph. The contact indicated that the vehicle would not slow down while depressing the brake pedal. The vehicle was shifted into neutral and turned off to stop the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. After the failure, the floor mats were inspected, and no related failure was found. The failure mileage was 3,200.

The contact owns a 2020 Chevrolet Bolt. The contact stated that while the vehicle was plugged into the charge box however not being fully charged. The contact stated that prior to the failure occurring the vehicle was already charged fully, without warning a couple of hours later, the vehicle exploded in the driveway of the contact's residence. The contact looked out the window and noticed smoke appear under the vehicle. The contact ran outside and within a minute the vehicle was engulfed in flames. Flames were seen underneath the vehicle and around the rear wheel well. The police were contacted attempted to extinguish the flames however failed. The fire department was contacted and came out to extinguish the flames. The vehicle did damage the driveway. The vehicle was not repaired or diagnosed. The vehicle was still awaiting insurance adjustor results and the vehicle was towed by the insurance company. No dealer was contacted. The manufacturer was notified of the failure and has started an investigation. Based on the vehicle information NHTSA Campaign Number: 20V701000,21V560000 (Electrical system) was a possible solution to the failure however the VIN was not included in the open investigation with NHTSA. The failure mileage was approximate 5,000. Consumer stated manufacture is no longer communicating with the consumer. As of 08/25/2020 insurance company deemed the vehicle a total loss. (RECALL RELATED INCIDENT) TS

A life threatening situation in which upon swift acceleration attempt the accelerator pedal was stuck in the down position, the safety of myself, my family who were passengers as well as other surrounding vehicles on the highway was put in immediate danger as vehicle proceeded to accelerate well beyond legal limit. Using the brakes only slightly decelerated the vehicle while vehicle dash displayed maximum power kept being sent to the drive unit. That same day I was unable to replicate the problem as it seems to happen only once per drive cycle. Same issue has occurred on 2 separate occasions during 2 separate drive cycles.

I was driving on highway at aroung 65 mph. Suddently, the driver window glass shattered without any external impact. The glass pieces fell very close the window where it shattered indicating there was no external force. I notified GM but they are not ready to even accept the case telling me that I am lying to them and somebody might have broken into the car.

I have had people following me, and almost hit me when stopped at a stop sign, or waiting to turn left, because the brake lights go off while the car is still being held to some degree by electric motor braking. When driving the car in L mode, one pedal driving, the brake lights come on when decelerating, but when stopped they turn off. The issue is, there is some electrical braking applied when stopped at a stop sign or light, even with no foot on the brake pedal. The car will hold on a slight grade when in L, with no foot on the brake pedal. As far as I understand the law, if there is service braking being applied, the brake lights must be on. I also believe that the electric motor holding back is considered to be service brakes on an EV. I've heard GM corrected this issue on the 2022 models, and I think it should be corrected in the earlier models. Another issue is tall vehicles following close behind me don't see the turn signals because they are in the bumper, mounted very low. I've had people blow the horn at me several times for turning, when they did not see my turn signals. They are working properly, just too low for some vehicles to see when they are close behind. The turn signals are separate and are much lower than the brake lights.

2020 CEHVROLET BOLT. CONSUMER WRITES REGARDING AN ISSUE WITH REAR HEADREST. THE CONSUMER STATED THE VEHICLE SEEMED TO LACK A HEADREST. THE VEHICLE HAS 3 SEATBELTS THEREFORE SHOULD BE EQUIPPED WITH 3 HEADRESTS.

LANE DEPARTURE WARNING SYSTEM DOES NOT AUDIBLE ALERT OR SEAT VIBRATION AS STATED ON PAGE 212 OF THE OWNERS MANUAL OR AS DESCRIBED ON THE CHEVY WEBSITE. THE LIGHTS ON THE DASH DO WORK AS DESCRIBED IN THE MANUAL. HTTPS://MY.CHEVROLET.COM/HOW-TO-SUPPORT/DRIVING-PERFORMANCE/DRIVING/LANE-KEEP-ASSIST-DEPARTURE-WARNING

TL* THE CONTACT OWNS A 2020 CHEVROLET BOLT EV. THE CONTACT WAS PULLING INTO A PARKING SPACE, SHE TOOK HER FOOT OFF THE ACCELERATOR PEDAL HOWEVER, THE VEHICLE INADVERTENTLY ACCELERATED FORWARD INTO THE RETAINING WALL. THE VEHICLE WAS TOWED TO CAPITAL CHEVROLET (9820 CAPITAL BLVD, WAKE FOREST, NC 27587) HOWEVER, THE CONTACT WAS UNAWARE OF THE FAILURE DIAGNOSIS, OR WHAT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *DT

THE 2020 CHEVROLET BOLT EV PREMIER HAS EXCELLENT CRUISE CONTROL, HOLDING SPEED TO WITHIN 1 MPH OF SET SPEED THROUGH AUTOMATIC ACCELERATION GOING UPHILL AND AUTOMATIC REGENERATIVE BRAKING GOING DOWN HILL. THE CAR HAS COLLISION DETECTION AND CAN REPORT TIME TO IMPACT TO THE TENTH OF A SECOND. WHAT IT CAN'T DO IS APPLY REGENERATIVE BRAKING WHEN A DETECTED CRASH MAY BE IMMINENT. IT JUST FLASHES A WARNING LIGHT AND SOUNDS AN ALARM BEEP, BUT DOESN'T TRY TO PREVENT A CRASH, ALLOWING A DRIVER WITH SLOWED REFLEXES TO PLOW INTO THE VEHICLE AHEAD.

LANE KEEPING ASSIST (LKA) AND LANE DEPARTURE WARNING (LDW) ARE IMPORTANT SAFETY FEATURES, PARTICULARLY FOR OLDER DRIVERS. THESE FEATURES, TOUTED IN CHEVROLET'S ONLINE AND PRINT ADVERTISING, ARE POORLY, AND POTENTIALLY FATALLY, IMPLEMENTED IN THE 2020 CHEVROLET BOLT EV PREMIER. THE 2020 BOLT EV OWNER'S MANUAL DESCRIBES THESE FEATURES BEGINNING ON PAGE 213. WHEN TURNED ON, LKA IS UNDETECTABLE AND NO STEERING CORRECTION CAN BE FELT IN THE STEERING WHEEL. WHILE LDW MAY ILLUMINATE A SMALL AMBER WARNING SIGNAL ON THE GRAPHICALLY COMPLICATED DRIVER'S DISPLAY, THE MANUAL STATES, 'ADDITIONALLY, THERE MAY BE THREE BEEPS, OR THE DRIVER SEAT MAY PULSE THREE TIMES, ON THE RIGHT OR LEFT, DEPENDING ON THE LANE DEPARTURE DIRECTION.' ON PAGE 215. A SAFE DRIVER DOES NOT WATCH THE COMPLICATED DISPLAY TO DETECT A SMALL SYMBOL TURNING AMBER FROM GREEN. THE LACK OF AUDITORY OR VIBRATION WARNING RENDERED THIS SAFETY FEATURE USELESS. THESE CONDITIONS WERE OBSERVED IN CLEAR DAYLIGHT ON MULTI LANE HIGHWAYS AS WELL AS IN LESS HOSPITABLE CONDITIONS. AS IMPLEMENTED IN THE 2020 CHEVROLET BOLT EV PREMIER, LKA AND LDW DO NOT EXIST, THOUGH BEING USED AS A SELLING FEATURE.

ANDROID AUTO SKIP AND PAUSE ON STEERING WHEEL STOPPED WORKING UNLESS INFOTAINMENT RESET DAILY OR RE-ENTER CAR. WAS AN ABNORMAL TICKING NOISE COMING FROM THE VEHICLE. THE NOISE SOUNDED AS IF IT WERE COMING FROM THE AREA OF THE CONSOLE/ GEAR SHIFT

ACCELERATOR PEDAL GETS STUCK ON FLOOR MAT AND REQUIRES PULLING IT UP WITH YOUR TOES TO STOP ACCELERATION. I HAVE A 10 SECOND VIDEO I CAN SHARE DOCUMENTING THIS. I CONTACTED CHEVY CUSTOMER ASSISTANCE TODAY AND THEY SAID THEY WOULD REFER THE CASE[XXX] -- TO THE "APPROPRIATE DEPARTMENT". I AM WORRIED IT WILL BE LOST IN THE BUREAUCRACY, SO I AM CONTACTING YOU ALSO. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

"TTIRS DONT SELF SEAL" I IMMEDIATELY ADVISED THAT THIS WAS DUE TO A DEFECT IN WORKMANSHIP OF THE SELF SEAL TIRES. I QUOTED THE FOLLOWING PARAGRAPH ON SELF SEALING TIRES FROM THE MICHELIN OE WARRANTY MANUAL. MICHELIN TIRES WITH THE SELF-SEAL LOGO ARE COVERED UNDER THIS WARRANTY. THESE TIRES ARE DESIGNED TO SEAL IN THE EVENT OF A PUNCTURE, AND HAVE SPECIFIC INSTRUCTIONS FOR REPAIR BY TIRE PROFESSIONALS AT MICHELIN AUTHORIZED DEALERS. THERE ARE TWO AREAS WHERE WE HAVE A PROBLEM. 1) IF THE TIRE FAILS TO SEAL ITSELF THEN IT IS NOT OPERATING AS DESIGNED AND THEREFORE HAS A DEFECT IN WORKMANSHIP. 2) THE WARRANTY SPECIFICALLY SAYS THEY CAN BE "REPAIRED" BY A MICHELIN AUTHORIZED DEALER. I CONTACTED 3 MICHELIN DEALERS AND ALL OF THEM SAID THEY DO NOT REPAIR SELF SEAL TIRES. THE FOURTH MICHELIN DEALER WAS COSTCO AND THEY TOLD ME THEY COULD REPAIR IT IN ERROR. THEY HAD NEVER SEEN A SELF SEAL TIRE BEFORE, NEVER RECEIVED ANY TRAINING FROM MICHELIN ON THE REPAIR OF SAID TIRES, AND WHEN PRESENTED WITH THE PRODUCT BULLETIN ON HOW TO REPAIR THE TIRES STILL REFUSED TO REPAIR IT. AFTER A LOT OF HAGGLING I WAS ABLE TO GET MICHELIN TO AGREE TO PAY 50% . I AM STILL WAITING ON THE EXACT AMOUNT OF THE REIMBURSEMENT AND SO THIS HAS NOT BEEN COMPLETELY RESOLVED AS YET. MY TOTAL OUT OF POCKET FOR 4 NEW NON SELF SEAL TIRES IS $870.01. I COULD HAVE SAVED ABOUT $40 BY NOT GETTING THE LIFETIME ROTATION/BALANCE/FLAT REPAIR. HTTPS://WWW.CHEVYBOLT.ORG/THREADS/TIRE-PUNCTURE-BAD-LUCK.35976/PAGE-2#POST-554598 MULTIPLE COMPLAINTS OF SELF SEAL NOT WORKING DEALERS REFUSE TO FIX.

TL* THE CONTACT OWNS A 2020 CHEVROLET BOLT EV. THE CONTACT STATED THE VEHICLE WAS IN "L" MODE BEFORE THE VEHICLE LUNGED FORWARD INTO THE WALL. THE VEHICLE WAS TAKEN TO A DEALER (HERITAGE CHEVROLET OWING MILLS: 11234 REISTERSTOWN RD, OWINGS MILLS, MD 21117) BUT IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE FAILURE MILEAGE WAS 500.