2011 Cadillac SRX Problems & Complaints

I received a flyer that my Cadillac was included in the urgent Rear Toe Link Safety Recall, so I took it to the local Cadillac dealership in Ridgeland, MS. My 2011 Cadillac SRX had the same warnings on my dashboard that were included in the flyer that I received. The warning lights and message were Service StabiliTrak, and my car chimed in combination with the message and the lights stayed on while I drove. When at the dealership, I was told that they were locating the part, and would let me know if they were able to service my car that day. Not long afterwards, I was told that they were able to locate the part and my car could be serviced today for the Rear Toe Link safety recall. The shuttle took me home a while later and once I received a call back from the dealership that my car was ready for pick up, I returned back to the dealership. I then received my key and paperwork at the checkout counter and my car was driven back to me. The car was still on so I drove it back home, parked in my garage and turned it off. After 30 minutes, I started my vehicle and the same warning lights and message to Service the StabiliTrak, as well as the chiming were still on my dashboard as if the part was never replaced. When I spoke with the dealership service representative and the service manager later on, both men told me that the message warnings on my car and on the flyer about the Rear Toe Link Safety Recall had nothing to do with the Rear Toe Link Safety Recall. They said that I would have to pay a diagnostic fee to determine the cause for the message/chimes which could be other things. None of this information was on my checkout paperwork or discussed with me when I picked up my car that same day. At this point, I don't trust the information told to me over the phone and I don't trust if I pay for a diagnostic test, they would be honest to say that it was because of the safety recall. I'm questioning the actual service or if the part was replaced at all.

The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.

Transmission cable and roll away not right gear

The headlight low beam illumination is extremely dangerous for driving at night. Very poor illumination distance and very poor overall lighting. Can barely even see pedestrians walking if on the side or crossing the road, VERY DANGEROUS!! Have to turn on high-beams when possible just to see at night.

There were recalls on this vehicle. I just purchased and trying to get assistance.

I own a 2011 Cadillac SRX and have experienced a serious issue with the headlights. Over time, the headlights became extremely dim, making it difficult and dangerous to drive at night. This was not due to the bulbs themselves, but rather an issue with the headlight housing or design, which many other Cadillac SRX owners have also reported. The visibility is so poor that it creates a major safety concern for myself, my passengers, and others on the road. Despite the widespread nature of this issue and media coverage (including WSOC-TV Channel 9’s investigation), there has been no recall or extended warranty to cover the cost of repairs, which can be significant. I am submitting this complaint in hopes that the NHTSA will investigate and consider opening a recall to address this recurring and dangerous issue with the 2011 SRX headlight system.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear suspension. The vehicle was taken to the dealer where it was diagnosed with severely corroded suspension. The vehicle was not repaired. The contact was advised not to drive the vehicle. In addition, the contact was informed that the vehicle was unrepairable. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that several service appointments were scheduled within two years; however, the part was still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. Parts distribution disconnect.

I’m sending in this complaint which is a common problem with the Cadillac SRX. The ABS breaks go soft when activated. I have no breaks , the breaks go to the floor. This is so dangerous. Now I have to turn the car off and pump the breaks. This sometimes take a whole day to get the breaks back. Why isn’t this a recall??

Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.

The car is extremely unsafe. The headlights are dim no matter how many times they are replaced. I have to drive with high beams on.

Put new brake pads on car still having same problem brakes work fine most of the time. Then every now and then brake pads goes to floor (squeezy)then next day back working fine this is going to cause a accident.

This is the 3rd time this happens in the life of our Cadillac SRX great vehicle it’s been in the family for years although the brake pedal goes out or not responsive in an event of going over a high speed bump or some what deep pothole on the roadway at a speed about 35mph very dangerous when the first time it happened we lost brake power this is a know fact about this vehicle. The vehicle is not being moved as of right now because of this issue still exists. Others have similar issues with this vehicle and to my friends at GM this is NOT cool can you help

The contact owns a 2011 Cadillac SRX. The contact stated while driving 60 MPH, the vehicle was veering to the right and left unintendedly. The contact stated that the several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (SUSPENSION). The failure mileage was unknown.

After braking hard, skidding or going over a hard bump, brakes go to the floor and do not recover. This has ongoing since I purchased the car in 2012.

Unknown Transmission hesitation, causing vehicle to delay when pulling out in traffic. Vehicle also slips when driving at 2,000 rpm’s.

Trying to get recall performed but keep being refused. McGuires Chevrolet of Newton,N.J. won't perform recall because I did not buy it from them. Had Cadillac schedule another dealer, Johnson Cadillac to perform recall and they called the day before appointment to cancel. Said they did not have the parts or the alignment machine to perform recall. Why are dealers allowed to not perform a safety recall? Any General Motors dealer should be required to fix said vehicle.

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the panoramic sunroof fractured without impact. The fractured panoramic sunroof glass fell in on the contact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,741.

The headlights dim and the cars can't be driven at night. It's a well documented issue.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I opened the lift gate with the fob and went to put my groceries in the back and hydraulic lift gate started closing on me almost immediately. I had to physically force the hatch up! If it had been my wife it could have pinned her in and trapped her. This is a major issue it could kill a child! I know it is an older car but they should have built in a force safety switch to disable the hydraulics.

Service Sublimity track

Breaks went to the floor and had to pump them to stop the car. After that they worked normally. This has happened twice now.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at 60 MPH, the vehicle swayed abnormally. There was warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was previously repaired under the recall. The dealer was made aware of the failure and confirmed that the vehicle was already repaired under the recall. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

The headlights are failing at night creating a safety concern. The first time I drove at night the headlights were like not even on. I about hit someone when they approached me and I dimmed my lights. You can see only on brights. Performed Google search to learn many of these, if not all, have faulty headlights. Purchased this vehicle in March 2024, contacted dealer was advised it’s not covered under warranty. Was advised to take it to the GM dealer, they want $1200 each side to fix and what I’ve read this doesn’t fix the faulty headlights either. Help, can’t drive at night at all and I’m disabled and unable to repair.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, and attempting to stop at a stop sign, the brake pedal went all the way to the floorboard. The check engine warning light was illuminated. The contact stated that the vehicle was previously repaired at the local dealer; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.

My 2011 SRX has lost brake power 4 times in the past 2 years. I reported to GM as other owners had this complaint. I hit the brakes at low speed when going into a parking lot incline and lose my brake power. The brakes go to the floor and eventually the car stops. Thankfully no other car was near me as the car is hard to stop. I also slammed on my brakes around 25-30 mph as another car was coming head on in my lane. Once the collision was avoided I tried to stop at a red light. Again the brakes went to the floor without stopping the vehicle immediately. My auto mechanic test drove it everywhere to see if he could reproduce the issue, but could not . I contacted GM and they told me to take it to a dealership which I did. They could not find anything but bled the brake lines hoping this was the issue. It was not. I went over an inclined manhole on a side street going about 5-10 miles and afterwards the brakes were very soft. I read in the SRX cadillac forum that others that had the same issue said to try and pump the brakes. I did this and the brake power re- engaged. This is a scary safety issue as I am always wondering if my brakes will stop the car. I only have 80000 miles on this car and keep routine maintenance. I also have an issue with the condensation of the headlights that dims the lighting on the headlights. I had received a letter ( Court Settlement Claim) stating if I had an issue to bring it to a dealership and they would look at it. If it did have this issue the headlight company would pay for some repair. I didn’t go since my headlight issue didn’t start until later . When I contacted the dealership I was told that offer expired along with GM confirming this. It is extremely frustrating and scary to know other owners have the same complaints and GM doesn’t do any safety recalls. These 2 issues are a big safety issue and I pray it never causes an accident.

Brakes just randomly go out and pedal becomes spongy. Then, the brakes start working again. The brakes become almost intermittent. I have seen that this is a common problem with this vehicle. My family was almost seriously injured due to not having brakes to stop the car, especially at 70 mph. I have had it at the dealer and have changed everything possible to correct the problem. Brake system has been inspected by GM certified mechanic. No warning was ever evident when problem occurred

Condensation on both headlights

Intermittent windshield wipers do not work.

Over time the headlight casings have moisture inside. Also, the plastic covering to the headlights is no longer clear but is cloudy. Driving at night I am forced to put on the high beams to brighten up the road ahead of me. Memphis Cadillac dealership said there is a history of this problem. They will not work on the car because of this. Is there a recall? Please let me know. Thank you.

aint been fixed

It is a common issue with 2010-2016 Cadillac SRX for the reflective material on the inside of the low beam halogen projectors to flake off, causing extreme decreased visibility at night, especially in inclement weather.

We bought a 2011 Cadillac SRX from Carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops, and they said same the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. Dealership said he never saw anything like this, and dealership also said this car had problems before it got to me, I have been going back and forth with Carvana with no end sight. I have all the records of the services that has been done since we had it. Claimed loss: $15,453 Desired outcome: Carvana needs to pay bridgeCrest financial the money we borrowed from them. They can pick up this junk car that don't work. Needs an engine It didn't pass inspection. It's been in my garage ever since

The headlights on my 2011 Cadillac SRX4 (62,000 miles and garage kept from new until 2 years ago) started to fail in 2022. The passenger side failed in 2022 and had to be replaced at an out of pocket cost of $1,536.98. The driver's side failed on 1/15/2024 and it had to be replaced at an out of pocket cost of $2,046.70. I understand that there was not a recall on this problem but rather a reimbursement program. I was told by the Dealer that that program ended in 2020. I don't understand how a vehicle manufacturer, who has admitted that there was a problem with the sealant on their headlight, can just stop reimbursing owners. The best part is the replacements that I paid $3,583.68 for, still have bad sealant, and will go again eventually. My safety and the safety of other is put at risk because there is no warning light or anything indicate to the driver that your headlight has failed. The problem has been reproduced over and over and the Dealer/GM/Cadillac all have acknowledged the problem exists. My vehicle was inspected by the Cadillac Dealer (Smail Buick, GMC, Cadillac) and that's when I was informed that the reimbursement from Cadillac has ended. Please advise if there is any way to force Cadillac to reimburse these costs.

The contact owns a 2011 Cadillac SRX. The contact stated that while operating the vehicle the power steering had malfunctioned making the steering wheel difficult to turn in either direction and the ABS warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be replaced. The contact was later informed that the part had been discontinued and no repair was available. The VIN was not available. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 111,000.

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 20 MPH and making a left turn at an intersection the steering wheel was vibrating and the vehicle began to sway to the left and crashed into a vehicle on the opposite lane. The contact stated that her vehicle had almost made a U-turn due to the uncontrolled swaying. The contact stated that her vehicle crashed the other vehicle on the driver's side front door. The contact stated her vehicle had damage to the right front fender and the front passenger door. The contact stated that the damage to the passenger front door prevented it from being opened. The contact stated that no person involved in the accident was injured. The contact stated that the police were on the scene and issued a report. The contact stated that both vehicles were towed. The contact's vehicle was towed to her residence. The vehicle had not been taken to a dealer or body shop to be repaired or diagnosed. The manufacturer was not informed of the failure. The contact had researched online and determined that her vehicle VIN fell under NHTSA Campaign Number: 21V473000 (Suspension). The failure mileage was unknown.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension), and the vehicle was taken in for repair. The contact stated that upon leaving the dealer and driving at an undisclosed speed, an unknown malfunction indicator light was illuminated and a "Service Rear Axle" message was displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 21V473000 (Suspension), which had previously been repaired. The manufacturer was not notified of the failure. The failure mileage was 77,500.

I NEVER GOT A RECALL ON THE LIGHT REPAIR. HAS MOISTURE IN HEADLIGHT. YOU CAN NOT SEE AT NIGHT. LIGHTS ARE VERY LOW LIGHTING. IT IS A SAFETY RISK. GOING TO CHURCH AT NIGHT IS IMPOSSIBLE. YOU CANNOT SEE OUT AHEAD. TRYING TO WATCH FOR DEER. I GOT ONE LIGHT FIXED FEW YEARS AGO. I CANNOT AFFORD ANOTHER. IS THERE A RECALL. THE PICTURE LOADED IS WHAT LIGHT LOOKS LIKE ON DRIVERS SIDE. I PRAY THEY STAND BEHIND THE LIGHT. THANK YOU FOR CARING

Since I bought the car the brake pedal is really hard to push so that I can brake the car. I took it to the dealer and they told me if the car is braking I should not be worried but I know that’s not the way the brakes should work.

The brake light, the ABS light and the stability control light came in my vehicle and GM says that the EBCM needs to be replaced this should be a recall because a lot of cars are having this issue and they don’t have the parts available, is been more than a year I’m driving like that.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel to “Service Rear Axle”. The contact then received notification of the NHTSA Campaign Number: 14V571000 (Suspension). The vehicle was taken to the dealer where it was diagnosed that the rear toe link adjuster failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the “Service Rear Axle” warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The vehicle was repaired; however, after driving less than 500 miles, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact was informed that she would receive a call back but had not yet received the call back. The failure mileage was approximately 61,000.

I was in an accident 2 weeks ago where 0 airbags were deployed. I swerved to miss an elk, traveling about 55-60 mph, tapped it on the passenger front side and made me spin out and collide with a rock wall on the driver side. The whole front driver side was affected and driver door couldn’t be opened. 0 airbags deployed, message displayed “service airbags”. No message was ever displayed prior to accident. Car was deemed total loss by Progressive. There is a police report and car is in Progressive’s possession.

The sunroof drain tubes become plugged and if you can actually find someone to fix the error, its horribly expensive. Water enters the vehicle, causing mold on the back seat floors. This issue has also shorted out my trunk release consistent with other individuals reports and when manually released, via the inside hidden panel, it sparks, which is dangerous and shouldnt happen. After a heavy rain, entering the vehicle sounds like a waterfall all around you from inside. I have to constantly keep moisture absorbers inside of my vehicle in a futile attempt to solve the issue.

The contact owns a 2011 Cadillac SRX. The contact stated that the brake warning light was illuminated. The contact stated that the vehicle was taken to the local dealer for routine maintenance and was informed about NHTSA Campaign Number: 21V473000 (Suspension). The dealer informed the contact there was an excessive amount of rust and that the recall repair could not be performed. The manufacturer was not contacted. The failure mileage was approximately 107,342.

Onstar(R) vcim draining my battery, it’s not my battery or alternator and already replaced connections too. I have a recall sample that was sent out 04/15/2013 Bulletin no 11-08-44-003A

The contact owns a 2011 Cadillac SRX. The contact stated while driving 40 MPH, the traction control and stabili-trak warning lights were illuminated. Additionally, the vehicle was jerking intermittently. The vehicle was taken to the dealer, where it was diagnosed that the rod bearing needed to be replaced. The part was replaced on two different occasions; however, the failure reoccurred. Additionally, the contact stated that the headlight film clear coating was worn out and was clouding the visibility of the bulbs. The vehicle was taken to the dealer where it was diagnosed that the headlights needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 96,000.

My lights have conditions and when it rains one of my lights do not come on until it is dry. I have replaced two bulbs since 2020. Now my steering wheel warning light came on, I had steering wheel fluid put in, and it's still hard to turn, and the warning light is still coming on with StabiliTrak warning light

Squeaking noises in the front end sounds like rubbing also when you were at a stop and you turn the wheel from left to right sounds like a rubbing noise just purchased vehicle at the end of summer used started during the winter

Both headlights are filled with condensation which makes driving the car not too good at night getting concerned that they might go out at night due to a short or something cuz of the water

It is clear that it's a manufacturing problem with the seals for the headlights in this vehicle. There are many of the same complaints concerning visibility and water log inside the headlamps. I am having this same issue. Because of the water log inside of the headlamps, this could cause electrical damage. The seals in these headlamps aren't sealing correctly and water from rain is flooding the inside of my headlamps, especially the driver's side. A recall should be given for these faulty headlamps. 2011 Cadillac SRX - FWD

I have had my vehicle about a month I have a 2011 Cadillac SRX I have had it in the shop at least 3 weeks since I had it due to the headlights being out or damaged by water they have worked out about $6,000 on my vehicle to have the bulbs burner ballast and igniter replaced and replaced my passenger side lens but they did not replace the driver side and it accumulates a lot of water all the time if it's a pretty day it's still keeps water inside I think the cover needs to be replaced due to water getting into the headlight or any type of moisture I've been seeing that this is been an ongoing problem with these vehicles I feel like if I just bought the vehicle I should not be responsible for replacing the lens on the driver side because it is a safety issue and it's more dim than the other side I think these should be recalled

I'm stationed in Stuttgart, Germany. I received a recall notice in August 2021 and again in November 2021 and reached out to Cadillac to find out how to resolve this issue. I was told that someone from Cadillac would contact me. I received another notice November 2022 due to the recall not being resolved. I'm not getting a response from Cadillac. How do I resolve this issue being stationed overseas? I'm not scheduled to return until February 2025 and the Government will not ship a vehicle if there are any RECALL notices on the vehicle. The GM safety recall is N212340980. Requesting assistance in resolving this RECALL notice. Thank you.

on Feb 24, 2020 Cadillac sent letters notifying owners of Cadilla 2010-2015 SRX that they will replace the headlamps or reimburse any out of pocket payments for headlamp replacement or service. I had headlamp bulb replaced and sent the invoice to GM for reimbursement I had to resubmit my claim with the proper invoice and information from the repair shop who tried replacing my head lamp bulbs. I did this within the time frame requested. Now they have informed me they have closed out the reimbursement and will not reiumburse me for the headlamp service i had done in april 2019 to try and improve my headlamps with replacement bulbs. I have emailed all this information and attached the bulb replacement invoice to cadillac begining in Oct 13,2022 and they still are aguing they will not reimburse me. They call me weekly, email me weekly, since 9/13/2022 to tell me nothing and they will not reimbuse me for a recall they initiated! They call me weekly to tell me this and emial me the same form letter

It’s one problem but it’s a big problem and for the life of me it seems as if I can’t get through to someone. My headlights are so dim that I can’t drive at night it’s already know that this is a manufacturer problem I know its known that it is. Listen I’m a disabled veteran on a fixed income I need help with this problem can you help me?

I was traveling on major roadway 95 south on the eastern part of MD .I had just exited off the highway as i was exiting and braking my brakes went totally out. This could have been a deadly accident for me and others .I had my car towed to the a cadillac dealership for repairs . The dealership replaced the brake modulator.I later discovered that GM has know about this problem with this particular modle and years 2011 and beyond and has had many complaints about failing brake modulator.There was no warnings of any kind .I did file a complaint with GM but i have not gotting no response . I

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would drift out of the intended lane with the stabilitrak warning light illuminated. The contact also stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact then received notification of NHTSA Campaign Number: 21V473000 (Suspension) which she linked to the failure. The vehicle was taken to the dealer and remained at the dealer for a week. After retrieving the vehicle, the contact became aware that the vehicle was not repaired. The contact then called the dealer and was informed that her vehicle was never included in the recall. The contact disputed the dealers claim and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

The contact owns a 2011 Cadillac SRX. The contact stated that while operating the vehicle, the air conditioning unit could not be turn off or adjusted or switched to the heater making the front windshield defroster inoperable and creating a visibility hazard for the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 11V149000 (Visibility). The contact indicated that the vehicle had exhibited the failure listed in the recall. The failure mileage was 149,000.

Headlights are leaking and allowing moisture to enter into the headlight assembly. In turn, this is causing headlights to rust and fail early. Additionally, they fail without warning, thus potentially leaving the driver in the dark. Very serious safety issue. Dealer contacted and stated they were, at one time, reimbursing car owners, however they are not doing so now. Cadillac states that since my car was purchased in Florida, they would have taken care of the issue, but they are no longer doing reimbursing customers for repairs needed to make the car safe to drive.

Immediately Upon picking my 2011 Cadillac SRX up from Don Thornton Cadillac for Recall on the Rear Toe Link, I had more problems with my car than when I dropped it off.I immediately called and let them know my car would not accelerate,I still had something wrong with my battery, I had warning lights on my display that were safety issues,such as SERVICE AIRBAG,SEATBELT,service stabilitrak,service rear axle,service traction control,service park assist,service suspension,"battery saver mode",service brakesThey told me it would cost me $50 to have it towed,whatever the cost for them to diagnose,the cost to fix whatever was wrong.The General Manager told me that the problems with my car when I brought it in:(issues related to the Rear Toe Link Recall)IE:service stabilitrak,service traction control, service rear axle,swaying in the back.Something was wrong with my battery and powersteering.I took it to another GM certified dealer, and"the ground was burnt and melted the rear fuse box,the ground to the fuse box was fried." The "pre-invoice" I received when picking my car up from Don Thornton Cadillac said "performed wire repair to ground wire".I paid $1,178.24 for faulty repairs. After finding out that the work they performed, was not fixed at all, the right rear wheel hub was loose, the melted wires going from the back up to the front wires, I am now without a car.COMPLETELY. Don Thornton Cadillac is not taking responsibility what so ever for the problems, SAFETY ISSUES, that I had when I picked up my car,and certainly did not have when I dropped it off.Please help!I do not know what to do.I am now without a car.It was by the grace of god,that I actually wasn't able to drive my car.I could have had my 3 grandchildren,or my 2 elderly aunts(81&76)that I am responsible to take them to their doctors appointments,or son in the car if something tragic could have happened by the right rear wheel hub coming off while driving and they were in the car!

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 3 MPH, there was a failure with the transmission and loss of power steering assist. The contact stated that the vehicle stalled and was towed to an independent mechanic and diagnosed. The contact also stated that the rear axle and suspension warning lights were illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The approximate failure mileage was 76,000.

Rear brake lights remains on while moving and when the car is parked.

Received Recall notice (#N212340980), contacted several dealers and ALL said the same thing: if you did not purchase the car here, then appointments are six weeks out! Finally, went Tremonte Cadillac as they were kind enough to take the car in sooner; brought the car there and within fifteen minutes I was told "you are all set", thanked him and left. On the way home the "Service Rear Axle" message came back up again! Being the weekend I did not contact the dealer. The next day the light came back on and the vehicle information center would not display. Contacted the dealer and they said to bring the car back. The fact that the dealer is 45mins away, my difficult work schedule and being told the car can be driven, you just lose the AWD capability, I opted to wait till the fall. Also several attempts to contact Cadillac by phone, email and letters-with not one response! I am writing you at this time as we detected the car pulling to the right and loss of AWD system. Hoping your office can assist us. Respectfully, [XXX] and [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The head lights are so dim the suv can’t be driven at dark . Replaced bulbs and it was not any better

The contact owns a 2011 Cadillac SRX. The contact stated that the rear axle, suspension, park assist, and stability tract control warning indictor lights were illuminated. The contact stated that while driving, the vehicle fishtailed. The contact called the local dealer. A multi-point inspection was provided by the dealer, who informed contact that the power steering and transmission lines were leaking. Additionally, a fuse was missing, the malfunction light illuminated and the vehicle failed to accelerate. The vehicle was repaired. The contact stated that while driving, the vehicle failed to accelerate. The check engine, ABS, traction control and an unknown warning light illuminated. The contact stated the failure was related to NHTSA Campaign Number 21V473000 (Suspension). The manufacturer was contacted and referred the contact to the local dealer however, no additional assistance was provided. The failure mileage was 204,875.

My headlights are so dim i cannot use my car at night. It started a while ago I have replaced the lights but they become dim and the moisture in the headlights is terrible it is so dangerous to drive my car at night i cannot move it once it is dark. I have searched and found that this is an ongoing issue not only in my 2011 model but all Cadillac and is a known issue that Cadillac refuses to take responsibility for. I received a letter during the high of COVID stating they would reimbursement if you had gotten it fixed but i got the letter in May and time to get the repair and the reimbursement had passed. live in NY and everything was shut down for quiet sometime so perhaps the letter was sent internationally at that time so i couldn't take advantage of the offer. My understanding is that it will be around $1600.00 to repair the headlights which i feel i should not have to bear after paying so much money for my car this is a manufacturer defect and they should bear the responsibility to correct and fix my car. I purchased my vehicle and paid 48K which wasn't cheap I should not have to pay additional out of pocket due to their poor workmanship and parts.

Headlight goes out after rain. Fogging and condensation can be seen, when headlight doesn't work. Takes several days to dry out and come on again. Headlight will cut off will driving if raining.

The contact owns a 2011 Cadillac SRX. The contact stated while starting the vehicle, the stability service and service tracking control lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the passenger’s side wheel sensor was faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

Master brake cylinder/ABS Hydraulic unit failed. I noticed that while driving my vehicle at 35mph coming to a stop I had to press or pump my brakes to come to a complete stop. One one instance I had to brake abruptly and the brakes failed (pressed to the floor) so I swerved onto the shoulder to not cause a rear end collision. There was no warning or anything, I took the car to the dealer and was told that it would cost me $1700 to repair and that the problem is wear and tear. After doing my research I'm now discovering that it is a known problem. Please do your research because THIS IS A SCARY situation.

The contact owns a 2011 Cadillac SRX. The contact stated there was a default of service axle notification warning light on the instrument panel while starting the vehicle. The vehicle was diagnosed at a local dealer with an external rear axle leak. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000

My headlight assembly have been taking in water for about a year. Last year I had to replace the ballast on one side. Last week we had a lot of rain and while driving home both of my headlights went out. I’ve looked up the problem online and found out I’m not alone. Cadillac did send me a notice last year about a settlement they made for similar issue but the notice they sent me stated it was for models with halogen bulbs. My vehicle has HID. I have called several dealerships and was told the part cost about $1400.00 each. I want to replace both sides. They say they don’t have both available. My guess is there’s a shortage because everyone has this problem. Cadillac should have been made responsible for selling this garbage. This is a safety and consumer problem. How can I drive my vehicle if I can’t even replace the part ?

This information is addition to the accident, that I reported few days ago. NHTSA tracking number 11458264. I was involved in car accident on highway I90. My car drove in to concreate barrier and was struck from back by another car. Air bag in my car did not deploy. My head hit steering wheel. I have broken nose. I will need surgery.

UNITS ONE, TWO, AND THREE WERE TRAVELING ON I-90 W/B. AT APPROXIMATELY MILEPOST 62.0 UNIT ONE TRAVELING IN LANE #3 (LANE #3, BEING THE THIRD LANE FROM THE MEDIAN WALL) LOST CONTROL, SPUN, AND STRUCK THE REAR DRIVER QUARTER PANEL OF UNIT TWO TRAVELING IN LANE #3. THE IMPACT FORCED FORWARD UNIT TWO INTO THE REAR OF UNIT THREE TRAVELING IN LANE #1. THEN UNIT TWO SPUN, DROVE OFF THE ROADWAY ONTO THE RIGHT SHOULDER AND STRUCK THE CONCRETE BARRIER. THE DRIVERS HAD NO RECOLLECTIONS REFERENCING THE ACCIDENT. My car was nr.2 in police report. I hit concrete barrier and my airbags didn't deploy. Car is a total loss. not repairable. My head landed on steering will. I have fractures nasal bone and my cartilage was moved. I will need have a surgery. Other injury are lower back , knee and chest. State Farm Insurance towed car to Friendly Ford facility phone is 630-924 8686 ext 8351. State Farm External Claim Resource is 855-231-1590 ext.711.

On multiple occasions, when I have had to panic brake, either due to snowy weather conditions or when I had to brake hard while on the highway, the brake pedal loses pressure and I am barely able to stop for some time, thereafter. Later, the pressure returns to normal. I have taken the vehicle to the repair shop on multiple occasions, and the techs have been unable to reproduce the problem. This is a serious problem, and could lead to serious injury or death. Please issue a recall immediately and force the manufacturer to fix this. Thank you.

The contact owns a 2011 Cadillac SRX. The contact stated while driving 35 MPH at night, the headlights were extremely dim, the contact was unable to see more than approximately 8-feet ahead of the vehicle. The vehicle was taken to the dealer but was diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 97,000.

The contact owned a 2011 Cadillac SRX. The contact stated that while driving at approximately 45-50 MPH, another vehicle rear-ended his vehicle, causing his vehicle to crash into a concrete barrier. No air bags were deployed upon impact. The contact suffered a broken nose from hitting the steering wheel upon impact and was transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, then to a body shop where it was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.

My brake pedal has gone to the floor at random times while driving. When it happens, approx. the last 10% of pedal travel has limited braking power. After this occurs, the pedal will return back to normal, after a day or so. This situation occurs after the ABS system is activated during a hard stop, sliding on ice or snow, or when the ABS is triggered. I have seen reports on internet that indicate that this issue can be caused by the ABS control module (part no. 20842710) having internal valve/seal leak failure. The theory is, once the ABS is activated and diverts fluid to the wheels that have traction (still spinning), the ABS valves.chambers stick open. Problem is the part - module is currently unavailable throughout North America.

The contact owned a 2011 Cadillac SRX. The contact stated that while driving approximately 70 mph and approaching traffic ahead the driver depressed the brake pedal to stop and the vehicle suddenly lost control, spun out, and drove into the opposite lane before two other vehicles crashed into it. During the crash, the vehicle was destroyed. The front passenger sustained a left shoulder injury which required medical treatment. No further injury information was available. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The VIN search confirmed that the NHTSA recall campaign 21v473000(suspension) was present. The contact believed the incident was related to the unrepaired recall. The manufacturer was also notified of the failure. The failure mileage was 140,000.

The contact owns a 2011 Cadillac SRX. The contact stated that the stability warning light was illuminated. There was a rattling and knocking sound detected under the vehicle. The vehicle was taken to the local dealer where the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension). The contact was informed that there was a charge for the repair. The vehicle was repaired however the failure recurred. The manufacturer was not notified. The approximate failure mileage was 122,747.

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 30 MPH, the brake pedal was depressed but failed to operate as designed. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle was swaying. The vehicle then stalled with the service traction control and stability warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. Parts distribution disconnect. The approximate failure mileage was 136,000.

"Rear Axle Service" light remains on after replacement of rear toelinks due to manufacturer recall. Rear differential clutch control module issue. Differential clutch oil leaking into the rear differential through the limited slip differential clutch. Oil pump was not replaced.

SENATOR SHERROD BROWN WRITES IN BEHALF OF CONSTITUENT REGARDING THEIR 2011 CADILLAC SRX. CONSTITUENT STATED THAT THEIR CHECK ENGINE LIGHT WAS ILLUMINATED ON VEHICLE. THE CONSUMER STATED THE DEALERSHIP TURNED OFF THE FAILURE CODES JUST BEFORE SELLING THE VEHICLE. THE VEHICLE WAS FOUND TO NEED AT LEAST $6,000.00 WORTH OF REPAIRS, SHORTLY AFTER BEING PURSCHASED. THE REAR AXLE AND EMISSIONS WERE POINT OF FAILURES.

The headlights, driver and passenger, repeatedly fill up with water/condensation and cause the light to short completely. This is dangerous for night time driving as it impairs visibility and is also illegal. When I asked a repairman about a replacement I was told that it’s useless as the replacement parts are made of the same components and I would pay thousands of dollars to eventually incur the same problem because it is a design flaw. There is no warning that the light is going to short. It just shorts but it usually is when the water has built up inside the light. If it rains or snows I’m guaranteed to get water in the lights and with large accumulations of precipitation is when it’s for sure shorting out from water/condensation buildup. I have had the lights short at least 4 times over the last two years.

UNKNOWN THE DIM HEADIGHTS AS WELL AS MOISTURE IN HEADLIGHTS SEEMS TO BE A COMMON PROBLEM . IT IS NOT SAFE DRIVING WITH THE HEADLIGHS ON DIM---YOU MUST DRIVE WITH THEM ON HIGH BEAM TO BE ABLE TO SEE THE ROAD AHEAD. SOMETHING NEEDS TO BE DONE FOR GM TO CORRECT THIS MOST DANGEROUS PROBLEM AS MANY ARE HAVING THIS SAME PROBLEM. PLEASE HELP!!!11

The contact owns a 2011 Cadillac SRX. The contact stated that while driving the vehicle lost motive power while the accelerator pedal was being depressed. The contact stated that the ABS and Stabili Trak warning lights illuminated and the message to service Stabili Trak was displayed. The contact stated he noticed the failure for the first time 02/07/2019, and the vehicle was taken to the King O'Rourke Cadillac (756 Smithtown Bypass #101, Smithtown, NY 11787) where the vehicle was repaired. However, the contact did not know what was repaired. The contact stated that upon retrieving the vehicle he noticed that the warning lights were still illuminated. The dealer informed him that it could be a voltage issue and the battery was replaced. However, the failure reoccurred 01/07/2020. The vehicle was then taken to Bical Cadillac (2859 Flatbush Ave, Brooklyn, NY 11234) where an unknown diagnosis and repairs were completed on the vehicle. The contact stated that the failure was resolved for a while but reoccurred on 11/15/2021. The contact stated that he received notification for NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken back to Bical Cadillac to be serviced for the recall. The contact stated that immediately after departing the dealer the same warning lights and service messages illuminated. The contact stated he called the dealer and was advised that if he brought the vehicle back to the dealer, he would be responsible for payment. The contact stated he contacted the manufacturer for the pervious failures and was sent a gift card towards his next repair as well as a complaint was filed with the manufacturer. The failure mileage was 11,400.

Car has stalled out 5 times since NOV 12,2021 to Nov 22, 2021 and now the car has broken down in the middle of the road and will not start back up. We were at a red light when it just turned off and does not work now. It was smoking and smelled horrible like burning plastic. I had to remove my kids from the car because they could not breath anymore.

Engine timing chain had stretched and jumped a notch on the sprocket, which caused the check engine light to come on, and that's the only reason I knew there was an issue. If I had kept driving it and it jumped another notch, it would have stalled, making the vehicle hard to control. I've read numerous other owners have had the same issue with this vehicle.

The contact owns a 2011 Cadillac SRX. The contact stated the suspension and rear axle service message was displayed. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not available. The contact was informed that parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000. Parts distribution disconnect.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the service Stabili-trac and traction control warnings were displayed. The contact stated that the vehicle also failed to start and was towed to the dealer. The dealer was unable to diagnose the cause of the failure. The contact stated that her husband replaced the camshaft sensor. The contact stated that she had an alignment and the front tie rod was replaced by the independent mechanic. The contact stated that the rear end started to shake while driving. The contact stated that she received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, parts were not available. The contact stated that she called Don Wood Chevrolet Buick (12916 OH-664, Logan, OH 43138) who stated that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she had attempted to call the manufacturer several times but no one answered the customer service number. The approximate failure mileage was 186,000.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that after receiving the vehicle back from the dealer after the recall repair, an abnormal noise was heard, and the vehicle would not accelerate and then stalled. The contact noticed there was red fluid leaking on the ground. The vehicle was taken to another dealer and the dealer put the vehicle on the lift and there was a leak coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 285,000.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the manufacturer informed the contact that the parts for the recall repair were not yet available. The contact stated while driving 20 MPH on a curved road, the rear end of the vehicle slightly drifted. The contact stated she was able to continue to drive the vehicle. The contact also stated that the rear end of the vehicle had been making abnormal sounds while driving and at start-up. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 100,000.

The exterior housing units prematurely wear out and allow moisture to cause failures of the lights. The makes driving at night hard, because you can barely see. GM tried to give some customers a rebate, but this required owners to pay out of pocket at first for repairs, and this causes me an undue burden because I don't have that kind of money. This is very dangerous and GM should recall this.

In Sep 2021 I purchased this car. During the first drive after dark I noticed the headlights were very dim and the high beam only extended to just go just past the front of the car. these are the up-level HID lights. I didn't do anything right away as I rarely drive at night and then in well-lit areas. There is also considerable condensation inside primarily the passenger side light. On Oct 23,2021 I went to Caddilac of Bentonville, AR to inquire about an open recall on the rear end. They are ordering parts. While there I inquired about the headlights and asked if there was a recall on them. The answer was there is no recall established but that it is a known problem by Caddilac. Today, I started started an Internet search for more information and found 166 problems noted on Web Site carproblemzoo.com. Nearly all stated it as a serious safety issue. Some reported near accidents, lights burning out while driving, condensation inside, dimness, etc. Fortunately I haven't had an accident nor have they burnt out. However, I do consider the problem a very serious concern. I can drive into oncoming traffic with high beams on and get zero reaction from the oncoming drivers. Actually, dim as they are, the low beams provide better light. This obviously has been a long-time problem on this and other like vehicles. There are 160 complaints on carcomplaints.com including crash and injury. Caddilacsociety.com says customers have been promised reimbursement for expenses but apparently little to no response from GM or Caddilac. There has been at least one class action lawsuit.The Internet is full of these serious safety reports and it makes me wonder why NHTSA has not made Caddilac issue a recall to prolate these faulty lights.

The contact owns a 2011 Cadillac SRX. The contact stated that the service rear axle message was displayed. The vehicle was taken to a local dealer where it was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the service rear axle warning light illuminated. The contact took the vehicle to a local dealer who inspected the vehicle and informed the contact that the vehicle was included in NHTSA Campaign Number: 21V473000 (Suspension). The mechanic stated that the warning light was illuminated because of the recall. The dealer informed the contact that there was no remedy currently available for the recall repair. The mechanic added fluid to the rear differential and replaced the clutch piston. The dealer informed the contact that the vehicle was not safe to drive since the rear suspension toe link might become loosened or detached due to parts not being available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 21,657.

The headlights get water inside and at times enough water to cause the headlight to fail. I have had both headlights fail as a result of this. Cadillac is aware of this design flaw and was only willing to reimburse customers who were able to pay for the replacement lights up front. This is not fair to people who have purchased Cadillacs who were not able to pay, especially considering that it is a design flaw. These cars are way too expensive to have such a flaw and for it to be as costly as it is.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that while driving 35 MPH, the traction control warning light illuminated, and the vehicle wobbled uncontrollably. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to rent a loaner vehicle and the contact may be reimbursed for the rental. The failure mileage was approximately 101,000.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at a low rate of speed in traffic, the rear suspension started to sway without warning. The contact then received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the repair was not available. The dealer had been notified about the recall and confirmed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 140,000. VIN tool confirms parts are not available.

The contact owns a 2011 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO GM SAFETY RECALL. THE CONSUMER STATED THE VEHICLE SHUT OFF WHILE BEING ON MULTIPLE OCCASIONS. ON THE THIRD DAY OF OWNING THE VEHICLE, IT BEGAN ROLLING BACKWARDS WHILE THE DRIVER WAS APPLYING THE BRAKE PEDAL. THERE WAS A RECALL ON THE VEHICLE, BUT THE PARTS WERE NOT AVAILABLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED.

2011Cadillac SRX owner. Car has know water issue that collected inside car at the time of rain ruining the tailgate module. Since that time I have had all of the warning lights as indicated in the recall of August 2021. Stabilitrak Service, Slippery Roads, Shut off engine now etc. I have been waiting for the recall part to be produced since August and have been without a vehicle. I contacted Arrowhead Cadillac a few weeks ago and learned part not in production. It is going on 60 days of me having a vehicle that I can not sell or trade or use. I contacted the main Cadillac customer service and was informed that I could rent a car on my own and submit request for payment months from now- or I could take the car in to have the "bolt tightened" (recall bolt that I have symptoms listed in recall to not drive) . I informed that both of these solutions are a no go for me- especially the one suggesting I have the bolt tightened- at the risk of me and my family's lives. The CSR recommended that I have the SRX towed to local dealership. I said I would and it can sit there- not having it towed back and forth. I contacted the Arrowhead dealership in Arizona and agreed to have the car towed for evaluation, and would be stored at the location. With no time frame of when I will have a working vehicle. I later decided to look at cars on the lot since I was planning on purchasing a car next year. I contacted Arrowhead sales and explained- they said would consider giving me a trade in of $ 3-4,000 and no vehicle deal although. The car can be should at $8,000 and from the law that I can determine if the dealership is unable to provide a repair in a timely manner that they would need to provide replacement at full value. I am a person that owns a car that is inoperable in a timely manner. I feel that Cadillac suggesting I have the Bad part tightened- and then not compensating me for the re cost or cost of the vehicle is a complaint worth reporting.

2011 CADILLAC SRX. CONSUMER WRITES REGARDING REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REQUESTED A RENTAL CAR UNTIL THE VEHICLE WAS REPAIRED.

When it rains my trunk fill with water where my spare tire is without any windows or sun roof being open .

GM safety recall N212340980. Nine (9) warnings are specifically listed within the Recall letter; I have been experiencing 6 of 9 warning messages during an active driving session of this vehicle. In August 2021, visited Cole GMC / Cadillac service location for an assessment of parts needed to repair safety items. Refused service request despite previously scheduled appt. time; dealer required $100 fee to perform safety analysis despite Safety Recall letter / case. (08/27/2021) Contacted GM safety hotline to determine next steps. Spoke with GM rep who indicated a solution would be communicated with 24-48 business hours. No response prior to 09/02/2021 - attempted follow-up call @ 3pm, :28 hold, GM call center rep could not reach anyone in Recall department.

The contact owns a 2011 Cadillac SRX. The contact had received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated while driving 55 MPH, the vehicle would jerk. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,000. VIN tool confirms parts are not available.

The 2011srx the low beam is so bad you have to drive with the high beam at night there are a lot of complaints on this and nothing is being done other safety problem.please look into this problem hard to see road at night unless bright lights are on.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that during an oil change, the independent mechanic informed her that there was a malfunction indicator lamp (MIL) warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2011 Cadillac SRX. The contact stated that the “service rear axle" message was displayed on the instrument panel. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was unavailable. Neither the dealer nor the manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

It’s doing everything they said it would when I need to stop driving it due to recall

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2011 Cadillac SRX. The contact stated that an abnormal clicking sound would emit from the rear passenger’s side tire with the tire sensor warning light illuminated on the instrument panel. Over time, the tread on the rear passenger’s side tire began to wear and the contact had the tire replaced. The contact was informed by a mechanic that the failure was caused by the rear toe link and that unless the toe link was repaired, the same failure would occur with the replacement tire. Recently, the contact received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the parts for the recall repair were unavailable. The dealer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available.

I received a recall notice for a safety issue with my cadillac srx 2011. Recall #N212340980 regarding the real toe link. My vehicle is already showing signs of this issue and has been for over 2 years. Cadillac is not prepared to handle this issue. I called to make an appointment and was told they do not have the parts yet to fix the issue. Not to drive my car for safety reasons. I do not have access to another car, they cannot offer a loaner vehicle or a rental, so they so. I have doctors appointments, I need to use my vehicle. I am awaiting a reply from the dealership as to when the parts will be available, in the meantime I have to pray my car does not fall apart.

The contact owns a 2011 Cadillac SRX. The contact received notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control warning lights illuminated. The vehicle failed to start. Due to the vehicle being in a parking garage, the tow truck was unable to enter the parking structure. The dealer was contacted and informed the contact that it was her responsibility to tow the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. Vin tool confirms parts not available.

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, there was an abnormal sound detected. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mentioned that she was concerned about driving the vehicle. The manufacturer was notified of the issue however, no further assistance was provided. Vin tool confirms parts not available. The approximate failure mileage was 120,000.

THIS HAS HAPPENED 5 TIMES WITHIN 1YEAR WHEN i PUT ON THE BREAKS IT GOES TO THE FLOOR. HAVE SUV INSPECTED AND THEY BLEED THE BRAKES. LAST TIME BRAKES GO TO THE FLOOR AFTER I SHUT DOWN SUV BREAKS RESET THEM SELF AND ARE TIGHT AGAIN.

The contact owns a 2011 Cadillac SRX. The contact stated that the service stabilitrak warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 110,000.

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the vehicle started shuddering with the "Service Stability Trak" message on the instrument panel. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure recurred while driving with an abnormal sound coming from the rear of the vehicle whenever the accelerator pedal was depressed. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 105,000. VIN tool confirms parts not available

My headlight assemblies would get condensation and cause the bulb to become dim or burn out. Had to replace bulbs several times but still difficult to see 20 ft in front of me when driving the dark roads in north west New Jersey. Was told it was a known issue and to drill holes in the back of the headlight, which I did not do since I didn't want to damage the assemblies. The cost to replace both assemblies would have cost me at least $2000.00 or more which I did not have. I replaced the assemblies with aftermarket ones and had them installed by my mechanic. I than received the letter from Cadillac that they would reimburse us. I filled the paperwork and sent all the documentation. Never hear back for months so I followed up and was told I was missing the vin # on the receipts. I resubmitted the documents with the vin # and again waited. Made 2 more calls one said it was bring processed and should get a check in 90 days the second told me it was still being processed. Waited again for my check and still nothing 2 more phone calls and the second one has now said it was declined. When I ask to speak to a supervisor I was told there was no one there. I asked for a phone # to call someone and again was told there was no # to be given. I kept trying to speak to someone and finally the women told me she was done with our phone call and hung up on me. I don't know what or who to speak with to get this resolved. I am out $1000.00 for a know safety issue. If I hadn't replaced my headlight assemblies I would not be able to drive my car at night. Please contact me and assist in any way possible. Thank you for your time and consideration in helping me

a few months ago I started noticing a loud noise coming from the rear of my vehicle. Then my Service Traction Control light, Service Stabilitrak light, Service Rear Axle light, the Stabilitrak malfunction indicator lamp all come on my display screen. I took my tires to have them rotated and the rear tires were unevenly worn I was told. The other thing that is happening is that my steering wheel does not stay going straight, it veers off to the right.

Windshield wipers stopped working while in rain storm. Motor was still running but the wiper transmission was disconnected from motor. My 2 year old grandson was in the car at time of failure. They were able to safely return home. This incident could have caused a serious accident.

This Vehicle has a design flaw with sunroof which leaks water into the car from floor board passenger side. Sunroof Drain lines undersized even for a standard sized sunroof. As of result of this, the drain lines, at best are barely adequate for light rain and intense rain cloggs and rain enters the car. I have taken to dealer twice paid $651.00 repair and not fixed. Dealer should have correct information to repair the drain issue. Cadillac of Novi, Service Manager will not return phone calls. Very Poor service for a Luxury product.

I HAVE SEVERAL RECALLS THAT WERE NOT DONE TO MY VEHICLE. I MOVED AROUND ALOT AND WHEN I ASKED THE DEALER, THEY SAID NO. I FOUND OUT THAT I PAID FOR SOME OF MY RECALLS INCLUDING THE LATEST ONE WITH MY HEADLIGHTS/ HEADLAMPS. THEY HAVE BEEN AN ISSUE FOR MANY YEARS WITH WATER, MOISTURE, THE DEALERSHIP SAID WEAR AND TEAR , NOT SO, FAULTY FROM ALL THE COMPLAINTS WORLD-WIDE. I HAD PURCHASED MY VEHICLE STRAIGHT UP FROM THE DEALERSHIP IN 2011. I HAVE BEEN THE ONLY DRIVER AND OWNER OF MY VEHICLE. CAN YOU PLEASE HELP ME RECOVER ALL THE RECALLS FOR MY VEHICLE SO MY CAR CAN GET FIXED. THANKS AGAIN IN ADVANCED.

THE CAR IS SWAYING BACK AND FORTH AT SPEEDS ABOVE 50 MPH ON GOOD ROADS. HAD MECHANIC LOOK AT IT AND HE SAID SHOCKS WERE GOOD AND EVERYTHING LOOKED FINE. AFTER RESEARCHING ON INTERNET I FOUND THAT OTHERS HAD A PROBLEM WITH THE REAR TOE LINK ADJUSTER. SO I LOOKED AT MINE AND FOUND IT LOOSE BUT THE NUT HAS NOT BACKED OFF. I THINK IT HAS RUSTED AND IS SLIPPING IN THE THREADS. I CAN SEND A VIDEO SHOWING HOW LOOSE IT IS WHEN I PUSH IT UP AND DOWN. IF YOU WANT TO SEE WHAT A PART LOOKS LIKE "BEFORE THE ACCIDENT" PLEASE CONTACT ME TOMORROW, APRIL 12, BEFORE I GET IT REPLACED. WE ARE AFRAID TO DRIVE IT. YOU NEED TO SEE IT AS IS BECAUSE THIS IS EXACTLY WHAT YOU ARE INVESTIGATING.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF SEAL BECAME LOOSE WHICH ALLOWED RAIN WATER TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM HUDSON BUICK GMC (4035 KAISER HILL RD, COLUMBIA, SC 29203, (803) 720-9925) AND THE CONTACT WAS INFORMED THAT THE SUNSHADE AND SUNSHADE ASSEMBLY TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

TRANSMISSION SHIFT CABLE

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE CONTACT STATED THE VEHICLE STARTED TO SHAKE AND WOBBLE CAUSING THE CONTACT TO BE UNABLE TO CONTROL THE VEHICLE. THE CONTACT WAS ABLE PULL OVER ON THE HIGHWAY. THE CONTACT GOT OUT OF THE VEHICLE AND NOTICED THE REAR TIRES WERE ABNORMALLY OUTWARDS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A REAR TOE LINK FRACTURE AND BROKEN REAR SHOCKS ON THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

THERE IS WATER GETTING INTO THE LIGHTS IN MAKING THEM [XXX] AND NOT WORK VERY HARD TO SEE AT NIGHT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

FAILING BRAKE PEDAL . BRAKE PEDAL MAY NOT RAISE OR SEEN STRUCK DOWN, HARD TO PRESS. TOOK TO REPAIR SHOP REPLACE BRAKE PEDAL COST $1176. THAT CORRECTED PROBLEM. CALL CADILLAC TO EXPLAINED PROBLEM THEY EXPLAINED MY CADILLAC WASN'T COVER. BUT AFTER REVIEWING THE ONES SHOW UP WITH TSB NUMBER 2008,2009,2010,2012,2013,2014,2015 SRX MODEL HAD THE SAME PROBLEM WITH BRAKE PEDAL. I WAS DRIVING ABOUT 65MPH ON HIGHWAY WHEN MY CADILLAC DROP DOWN 40 SPEED DUE BRAKE PEDAL PROBLEM ALMOST CAUSING ACCIDENT. LUCKY I WAS ABLE PULL ON SIDE OF ROAD

THE HEADLIGHTS NEVER HAVE WORKED RIGHT. FROM DAY ONE, THEY NEVER PUT OUT ENOUGH LIGHT TO SEE TO DRIVE AT NIGHT. THEY COME ON, BUT YOU CANNOT SEE UNLESS YOU TURN ON THE BRIGHTS.

WHEN THE HEADLIGHTS ARE ON THE NORMAL SETTING, THEY BARELY LIGHT UP THE ROAD AHEAD. THE BRIGHTS MUST BE TURNED ON IN ORDER TO SEE ANYTHING.

THERE IS MOISTURE IN THE HEADLAMPS WHICH HAS CAUSED THE LIGHTS TO DIM TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. I CAN SEE WHEN I TURN ON THE HIGH BEAMS BUT I CAN ONLY DO THAT WHEN THERE IS NO ONCOMING TRAFFIC.

MY DRAINS FOR MY SUN ROOF ARE NOT WORKING, WATER ALL ON PASSENGER FLOOR, MECHANIC SAID THERE WAS A RECALL ON THIS SOME YEARS AGO AND WAS WONDERING IF THE RECALL WAS STILL ACTIVE

WHEN EVER THE ANTI LOCK BRAKES OR TRACTION CONTROL ARE ACTIVATED THE BRAKE PEDAL GOES TO THE FLOOR WITH NO OR VERY LITTLE BRAKING. THIS HAPPENS WHEN STOPPING IN THE RAIN OR SNOW AND WHEN THE FRONT WHEELS LOOSE TRACTION. AFTER A FEW MINUTES OF PUMPING THE BRAKES THE PEDAL RETURNS TO NORMAL AND THE BRAKES WORK PERFECTLY. NO CODES ARE DISPLAYED. I TOOK IT INTO MY MECHANIC AND HE COULD FIND NOTHING WRONG. I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND 30 OTHER COMPLAINTS OF THE SAME PROBLEM. I WENT TO JOHN BEAR CADILLAC IN HAMILTON ONT. AND THEY LOOKED UP MY CAR AND COULDN'T RECOMMEND A FIX FOR IT AS THE PARTS WEN'T PRODUCED ANY MORE. THIS IS A 2011 YEAR CAR AND THE SRX USED THE SAME COMPONETS UNTIL 2016. THIS IS REALLY DANGEROUS AS I CANNOT DEPEND ON THE ANTI-LOCK BRAKES IN AN EMERGENCY. ILIVE IN [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

IMPROPER SEAL ALLOWS MOISTURE AND COBDENSATUON IN WHICH CAUSES THE HEADLIGHTS BURN OUT. I HAVE OWNED THIS VEHICLE FOR 2.5 YEARS AND HAVE REPLACED THE HEADLIGHT BULB 3 TIMES.

WHEN USING LOW BEAMS IT'S LIKE DRIVING BLIND! YOU CAN BARELY SEE A FOOT IN FRONT OF YOU AT NIGHT. MUST USE HIGH BEAMS AT NIGHT OR RISK YOUR LIFE DUE TO LACK OF VISIBILITY DUE TO DISCOLORATION/PROBLEM WITH LENS COVERS!

TIMING BELT LOOSE, CAUSING CYLINDERS 1,3 AND 5 TO MISFIRE. CAR HAD BEEN JERKING, WHAT FELT LIKE SLIPPING FOR A FEW MONTHS. I THOUGHT IT NEEDED A TUNE UP.

THE HEADLIGHTS ON THE CAR DON'T WORK PROPERLY. THEY ARE TOO DIM TO SEE AT NIGHT. YOU CAN'T SEE THE ROADWAY AT ALL. LIGHT REPLACEMENT DOESN'T FIX PROBLEM. IS A PROBLEM THAT THE CAR WAS BUILT WITH. OTHERS I KNOW ARE HAVING THE SAME ISSUE. THERE NEEDS TO BE A NATIONAL RECALL ON THIS TO HELP SAFE PEOPLE FROM TRAFFIC ACCIDENTS THAT ARE THE MANUFACTURERS FAULT.

THE CAR TAKES A UNEXPECTED HESITATION DURING ACCELERATION ON ROAD OR HIGHWAY AT ANY GIVEN TIME WHICH IS VERY SCARY

TL* THE CONTACT'S AUNT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE HER AUNT WAS DRIVING AT 25 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING AND HIT A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT'S AUNT WAS TAKEN TO THE HOSPITAL AND TREATED FOR INJURIES TO HER LEFT HAND, HEAD AND CHEST. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY HER INSURANCE TO AN INDEPENDENT MECHANIC FOR AN INVESTIGATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. UPON HER OWN INVESTIGATION, THE CONTACT LINKED HER AUNT'S FAILURE TO NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION); HOWEVER, THE MANUFACTURER INFORMED HER THAT THE RECALL HAD BEEN SERVICED AT LABADIE BUICK GMC(711 S EUCLID AVE, BAY CITY, MI 48706) IN 2014. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

THE SEAL ALLOWS MOISTURE. THE HEADLIGHTS BURN OUT.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT WAS UNABLE TO USE THE VEHICLE FOR NIGHT TIME DRIVING BECAUSE THE HEADLIGHTS LOW BEAM FAILED TO PROVIDE ADEQUATE ILLUMINATION FOR NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO HILTON HEAD CADILLAC (1099 FORDING ROAD, BLUFFTON, SC 29910, (843)-815-1500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.*LN

HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS

MAJOR DRIVING IMPACT DIAGNOSTIC REPORT 2 ISSUES FOUND FUEL PUMP CONTROL P025A FUEL PUMP CONTROL MODULE QEUESTED MIL ILUMINATION P069E

MY HEADLIGHTS ARE DIM. I CANT DRIVE IT AFTER DARK. VERY DANGEROUS.

I BOUGHT THE USED CAR ABOUT ONE MONTH AGO. I WAS EXTREMELY HAPPY WITH THE CAR UNTIL I HAD TO DRIVE IT ONE NIGHT. IT WAS LIKE DRIVING A CAR AT NIGHT USING ONE 6 VOLT BATTERY OPERATED FLASH LIGHT FORR THE LOW BEA M HEAD LIGHTS.. AFTER REVIEWING THE MASSIVE ON LINE COMPLAINS, I CALL CADILLAC DIRECT AND ASK FOR HELP. THEY SUGGESTED I TAKE IT TO A GMC DEALERSHIP IN MCKINNEY TEXAS. I WAS TOLD THEY COULD REPAIR 100 PERCENT FOR $,890. I AGREED AND PAID AND LEFT THE CAR FOR AN ENTIRE DAY. THE CAR WAS RETURNED THAT EVENING AND I DROVE IT THAT NIGHT WITH NO IMPROVEMENT WHAT SOEVER. THEY IS NO WAY THIS CAR COULD PASS A TEXAS SAFETY INSPECTION. I AM A HEART AND LUNG AND KIDNEY PATIENT AND MY WIFE DRIVES ME AND ITS RAINING SOME DAYS AND DARK EARLY EVENING NOW AND THIS IS A DANGEROUS VEHICLE! YOU CAN'T SEE A THING AND NO ONE CAN SEE YOU AT ALL!! WHAT MAKES OUR VEHICLE MORE DANGEROUS , ITS BLACK AND NO ONE CAN SEE US AT NIGHT OR BAD WEATHER!! WE NEED YOUR HELP TERRIBLY BEFORE THERE'S A TRAGIC ACCIDENT!!! D

BRAKE PEDAL RANDOMLY GOES TO FLOOR WHEN TRYING TO STOP AND VEHICLE LOSES BRAKE PRESSURE. THE PADS, ROTORS, AND FLUID LEVELS ARE GOOD. FROM MY RESEARCH ONLINE THOUSANDS OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME HAVE BEEN IN ACCIDENTS BECAUSE OF IT. GM HAS NOT ISSUED A RECALL OR GIVE CREDIT FOR REPAIR DESPITE BEING A HUGE SAFETY CONCERN. I HOPE THIS IS FINALLY RECALLED BEFORE MORE PEOPLE GET HURT.

FEEL SLIGHT REAR VIBRATION, DASH LIGHT APPEARS "SERVICE REAR AXEL". DEALER SERVICE DEPT. CANNOT FIX.

THE TIMING CHAIN JUMPED A TOOTH CAUSE I LIVE IN RUS CODE P016P017

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT USED THE HIGH BEAMS FOR ADEQUATE LIGHTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT A REPLACEMENT BULB WOULD NOT ENHANCE THE LIGHTING. THE VEHICLE WAS TAKEN TO COUNTRY CHEVROLET BUICK INC (1845 N STATE ST, NORTH VERNON, IN 47265, (812) 718-4368) WHERE THE CONTACT WAS INFORMED THAT THE PART WAS BACK ORDERED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT CALLED A THIRD PARTY REGARDING FAILURE AND INFORMED THE REIMBURSEMENT DEADLINE HAD EXPIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 90,000. *BF*JB

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO ILLUMINATE WHILE DRIVING IN LOW LIGHT CONDITIONS. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AT NIGHT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT HE RECEIVED DOCUMENTATION FROM THE MANUFACTURER THAT THE DEFECT WAS BEING HANDLED BY A CONSULTING FIRM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF THIS HAS BEEN FIXED IMPROPERLY BEFORE. I WAS DRIVING AND CARS WERE BEEPING THEN WHEN IT JUMPED I ALMOST HIT A CAR IN FRONT OF ME.

THE DRIVER SIDE HEAD LIGHT IS SIGNIFICANTLY DIMMER THAN THE PASSENGER SIDE MAKING NIGHT TIME DRIVING ALMOST IMPOSSIBLE. WE REPLACED THE BULB WITH TOP OF THE LINE ONE, AND WHEN THAT DID FIX THE PROBLEM, WE RETURNED IT TO THE DEALERSHIP TO HAVE THEM SERVICE IT. WE PICKED THE CAR UP AFTER THEY ALSO REPLACED THE BULB BUT THEY SAID FOR US TO CALL A CADILLAC DEALERSHIP TO FURTHER HELP US. THE CADILLAC DEALERSHIP CONFIRMED THERE WAS A RECALL ON MY EXACT MODEL AND INFOR.ED US THAT WE SHOULD BE RECEIVING A LETTER IN THE MAIL WITH FURTHER INSTRUCTIONS, BUT WE AS OF TODAY, HAVE NOT RECEIVED.

THE SERVICE STABILITRAK LIGHT COMES ON FREQUENTLY, THE TRANSMISSION WILL FEEL LIKE IT IS NOT ENGAGING & @ TIMES THE CAR WILL HAVE PRE-IGNITION WHEN ATTEMPTING TO TURN OFF THE ENGINE.

HEADLIGHTS CONSTANTLY FOGGY ON INSIDE. BULB BRIGHTNESS INADEQUATE FOR NIGHT TIME DRIVING. DANGEROUS! *TR

WATER LEAKS THROUGH FRONT DRIVER SEAL TUBES. WHEN STATIONARY THE FLOOR GETS FLOODED WITH WATER. BEING LEAKING AS LONG AS I HAVE HAD THE CAR 2016 AUGUST. *TR

LOW BEAM HEADLIGHTS ARE SO DIM YOU CAN'T SEE AT NIGHT. ALREADY PUT IN NEW BULBS. WE JUST BOUGHT THE CAR ON 5/5/2020. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING WITH THE AIR CONDITION ACTIVATED, THE WINDOWS AND THE WINDSHIELD BECAME FOGGY. ADDITIONALLY, WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD AND THE WINDOWS BECAME FOGGY. THE CONTACT MANUALLY WIPED THE WINDSHIELD TO DRIVE SAFELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO CLASSIC CHEVROLET BUICK GMC CADILLAC (8020 BROADWAY ST #9165, GALVESTON, TX 77554, (409)744-5711. THE CONTACT WAS INFORMED THAT THERE WAS AN AVAILABLE SOFTWARE UPDATE HOWEVER, A DIAGNOSTIC COST WOULD BE ASSESSED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

I WAS PARKED IN MY DRIVEWAY AND OPENED THE DOOR AND FOUND ABOUT 3 INCHES OF WATER ON BOTH THE DRIVERS AND PASSENGER SIDE. I FELT THE SIDE PANELS, UNDER DASH, TOP OF DASH, HEADLINER, WINDOWS AND ALL WERE DRY. THE SEATS AND THE MIDDLE COLUMN COMPARTMENT FELT DAMP. I LOOKED ONLINE AND FOUND THERE WERE COMPLAINTS OF THE DRAIN TUBES LEAKING. AS THE WEEK WENT ON I NOTICED THE CAR WAS STARTING TO GET MOLD. IT GOT SO BAD I COULDN'T DRIVE THE CAR BECAUSE IT WAS MAKING ME ILL WITH BREATHING ISSUES. I TOOK IT TO THE DEALERSHIP AND TOLD HIM IT WAS LEAKING AND THAT I RESEARCHED A BIT AND FOUND THAT THEY HAD ISSUES WITH THE TUBES AND HE SAID THEY WOULD NEED TO KEEP IT OVERNIGHT AND WOULD CHECK IT AND LET ME KNOW. HE CALLS THE NEXT DAY AND SAYS IT LOOKS LIKE ITS COMING FROM THE ROOF THEY WOULD NEED TO TAKE OFF THE HEADLINER AND PERFORM A LEAK CHECK TO VERIFY IF THAT WAS THE CAUSE. HE GAVE ME ANOTHER ESTIMATE THAT WAS TO INCLUDE THE VERIFYING AND LEAK TEST AND REPLACING THE SEATBELTS AND FRONT RUG FOR $6000 AND SUGGESTS I START AN INSURANCE CLAIM.I TELL HIM TO NOT TAKE THE HEADLINER OFF AND I WOULD CHECK INTO THE INSURANCE . WHEN I PICK IT UP HE HANDS ME AN ESTIMATE THAT ENDS UP ALMOST $8000.00! THEY HAD MY CAR OVERNIGHT AND DID NOTHING AND CHARGED ME $300 FOR LABOR! I TRY TO TURN IT IN TO INSURANCE AND THEY REJECT IT BECAUSE HE TELLS THEM HE DIDN'T ACTUALLY VERIFY THE LEAK EVEN THOUGH HE CHARGED ME. SO I AM STUCK WITH! THATS A BIG SAFETY ISSUE! MY CAR IS ACTUALLY KILLING ME SITTING IN IT. I COULD NEVER REPLACE THE VEHICLE AT THE PRICE I ORIGINALLY PAID NOR CAN I SELL IT OR HOPE TO GET ANY VALUE FROM IT TO GET ANOTHER CAR. IT HAS ONLY 71,000 MILES ON IT. A $45000 CAR THAT IS BASICALLY WORTHLESS NOW! *TR

THE HEADLIGHTS COLLECT MOISTURE AND THEY ONLY WORK INTERMITTENTLY, THIS HAS BEEN GOING ON FOR OVER TWO YEARS AND I WAS NEVER NOTIFIED OF A RECALL, *TR

AT NIGHT THE HEADLIGHTS ARE SO DIM THAT IT'S VERY HARD TO SEE ANYTHING. THE HEADLIGHT ASSEMBLY HAS MOISTURE INSIDE OF IT AND IT MAKES IT HARD TO SEE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE BEAM FROM THE FRONT HEADLAMPS WERE INADEQUATE FOR SAFE DRIVING IN LOW LIGHT CONDITIONS. TOWN & COUNTRY CAR AND TRUCK CENTER, INC. LOCATED AT (30 CRAFT DR, ALAMOSA, CO 81101) AND CADILLAC OF SANTA FE LOCATED AT (4450 CERRILLOS RD, SANTA FE, NM 87507) WERE CONTACTED AND AN ESTIMATE WAS PROVIDED FOR THE REPAIRS. THE CONTACT ALSO RECEIVED A CUSTOMER SATISFACTION LETTER THAT OFFERED TO PAY A PORTION OF THE COST OF THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.*DT*JB

THE TRUNK OF MY CAR IS NOT ACCESSIBLE. ONE DAY THE KEY FOB STOPPED WORKING. THE BUTTON ON THE DOOR GIVES NO ACCESS AS WELL. I'VE HEARD THERE WAS ONCE A RECALL ON THIS ISSUE BUT IT HAS EXPIRED. I HAVE NO ACCESS TO MY SPARE TIRE!! HOW CAN A RECALL EXPIRE!

DRIVING AN JUST DIM ON IT ON

I HAVE COMPLAINED TO CADILLAC ABOUT MY HEADLIGHTS HAVING CONDENSATION WHICH LEADS TO THEM INTERMITTENTLY TURNING OFF. IT'S ILLEGAL TO DRIVE WITHOUT HEADLIGHTS AT NIGHT IN WA STATE AND IT'S DANGEROUS. ON 2/28/20, CADILLAC SENT ME A LETTER ACKNOWLEDGING THAT'S THE 2010, 2011, 2012, 2013, 2014, AND 2015 SRX MAY EXPERIENCE ISSUES THAT COULD CAUSE MOISTURE TO ACCUMULATE IN THEIR HEADLAMPS CAPSULE AND CAUSE HALOGEN HEADLIGHTS TO BECOME DIMMER OVER TIME. THEY STATE IN THE LETTER THAT THEY WILL ONLY REIMBURSE UP TO $1,600 FOR THE REPAIR. THE REPAIR IS $2,600. THEN THEY SAID THE CLAIM FORM HAS TO BE SUBMITTED BY MAY 28, 2020. NONE OF THE DEALERSHIPS HAVE THE HEADLIGHTS BECAUSE THEY ARE ON BACK ORDERS. THEY TOLD ME THEY MAY NOT GET THE HEADLIGHTS BY THAT TIME. IN OTHER STATES LAWSUITS HAVE BEEN FILED WHERE CADILLAC DID NOT WIN. IN THOSE LAWSUITS IT WAS NOTED THAT CADILLAC WAS AWARE OF THIS DEFECT AND IGNORED IT. I'M ASKING THAT YOU PLEASE ORDER CADILLAC TO ISSUE A RECALL. IT'S THE RIGHT THING TO DO AND IT'S A SAFETY CONCERN.

THERE ARE 7 RECALLS ON THIS VEHICLE AND THE MECHANIC VERIFIES THAT NONE OF THE RECALLS HAVE BEEN PERFORMED

HAD TO COME TO A SUDDEN STOP, THE BRAKE PEDDLE AFTERWORDS GOES DOWN TO THE FLOOR WITH LITTLE STOPPING PRESSURE. HAS HAPPENED AT RANDOM ON OTHER OCCASIONS.

WATER COLLECTS ON THE INSIDE OF THE SEALED HEADLIGHTS

MOISTURE ACCUMULATION IN HEADLAMPS AND CAUSING THEM TO GO VERY DIM, HAVE TO DRIVE WITH THEM ON HIGH BEAMS BECAUSE I CAN'T AFFORD TO PAY OUT OF MY POCKET BY MAY 28, 2020, AND WAIT ON REFUND, AND IT COST MORE THAN THE SETTLEMENT LETTER WILL ALLOW! THAT IS SIMPLY NOT RIGHT!!! WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS AND LOOSE MONEY ON A PROBLEM THAT GM HAS KNOWN ABOUT SINCE 2010 AND DONE NOTHING ABOUT UNTIL THEY ARE SUED AND THEN THEY ARE STILL NOT TRULY RECTIFYING THE PROBLEM FOR THOSE WHO CANNOT AFFORD TO HAVE IT FIXED NOR PAY OUT OF THEIR POCKET FOR THE DIFFERENCE IT WILL COST THEM TO HAVE IT REPAIRED? THIS HAS AFFECTED APPROXIMATELY 300,000 CADILLAC SRXS NATION WIDE AND GM IS NOT WILLING TO DO A RECALL ON THEIR OWN! THEREFORE SOME PEOPLE ARE HAVING TO RIDE AROUND I SAFELY WITH THEIR HIGH BEAMS ON, IN WHICH COULD POTENTIALLY CAUSE AN ACCIDENT AND INJURE OR POSSIBLY CAUSE DEATH TO THEMSELVES OR OTHERS!!! GM SHOULD BE MADE TO DO A RECALL TO RECTIFY THIS PROBLEM!!!!

THE HEADLAMPS ARE DIM DUE TO CONDENSATION IN THE HEADLIGHT HOUSINGS. THERE SHOULD BE A RECALL ISSUED.

HEADLIGHT MOISTURE PROBLEMS, WHEN WATER GETS INTO THE HEADLIGHT THE HEADLIGHT WILL NO LONGER WORK UNTIL THE WATER EVAPORATE OR DRIES OUT COMPLETELY.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE KEYFOB FAILED TO UNLOCK THE TRUCK OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED AT MAX DYE CHRYSLER DODGE JEEP RAM GMC (1501 W MAIN ST, SALEM, IL 62881 (618) 548-2343) HOWEVER, THE FAILURE RECURRED A YEAR LATER. THE PART WAS ORDERED FROM THE MANUFACTURER AND REINSTALLED BY AN UNKNOWN MECHANIC HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 110,000.

STABILITY CONTROL LIGHT AND REDUCED ENGINE POWER HAPPENED AT A STOP LIGHT. VEHICLE WAS IN STOP AND GO TRAFFIC APPROACHING TRAFFIC LIGHT ON HIGHWAY EXIT RAMP. CAR THROTTLE BODY ISSUES ALREADY NOTED FOR OTHER CADILLAC SRX MODELS OF SAME YEAR BUT GM SAID OUR VIN WAS NOT COVERED. IT IS THE SAME EXACT PROBLEM LISTED IN THE GM SERICE BULLITIN # 14582A FROM OCTOBER 2015.

HEAD LIGHT FIXTURE HAS MOISTER IN IT. NOT SURE WHY. COVERS ALMOST HALF OF THE FIXTURE. THE ONLY WAY TO CLEAN THE INSIDE IS TO TAKE THE ENTIRE FRONT BUMPER OFF OF THE CAR. NOT AN EASY TASK AND I'M DEFINITELY NOT A MECHANIC. ALSO LOW BEAMS ARE VERY VERY DIM. CAN'T SEE MUCH AT NIGHT WITHOUT HIGH BEAMS ON. COULD BE CAUSED BY THE MOISTER. NOT IN MOTION. JUST OVER TIME. HARD TO BELIEVE IT WOULD HAVE WENT BAD. I HAVE SAW MULTIPLE THREADS ABOUT THIS SAME PROBLEM. A VEHICLE FLAW IS WHAT I WOULD CALL IT.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT DRIVER SIDE HEADLAMP FAILED TO ILLUMINATE DUE TO WATER AND CONDENSATION PRESENT INSIDE THE HEADLAMP ASSEMBLY HOUSING. THE CAUSE OF THE WATER INTRUSION INTO THE HEADLAMP WAS NOT DETERMINED. THE LOCAL DEALER EVERETTE GMC/CADILLAC(19236 I-30 BENTON AR) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRV. THE CONTACT STATED THAT THERE WAS EXCESSIVE MOISTURE AND CONDENSATION INSIDE OF THE HEADLAMP ASSEMBLY. THE CONTACT STATED THAT THE ADAPTIVE FORWARD LIGHTING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE PROJECTED LUMINESCENCE FROM THE HEADLAMP WAS DRASTICALLY REDUCED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT BECAME AWARE OF A WARRANTY EXTENSION PROVIDED BY THE MANUFACTURER IN REGARD TO THE FAILURE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE NO LONGER QUALIFIED FOR THE EXTENDED WARRANTY REPAIR SINCE THE WARRANTY PERIOD WAS EXCEEDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

WHILE DRIVING MY PASSENGER'S SEATBELT CAME UNLATCHED AND FLEW OPEN. IT WAS NOT ABLE TO BE LATCHED AGAIN IN THE BUCKLE. I FEEL THIS IS A SAFETY ISSUE. IF I WERE TO GET INTO AN ACCIDENT AND THAT HAPPENED MY PASSENGER WOULD HAVE BEEN INJURED.

THE HEADLIGHTS WHEN ON DIM ARE SO DIM YOU CANNOT SEE TO DRIVE. HAVE REPLACED BULBS BUT DOESN'T HELP. DANGEROUS TO DRIVE AT NIGHT.

MY HEADLIGHTS RANDOMLY BUILD UP CONDENSATION WHICH CAUSES THE HEADLIGHTS TO GO OUT UNEXPECTEDLY. THIS CAUSES A SAFETY ISSUE ESPECIALLY WHEN DRIVING IN THE DARK. IT'S ALSO ILLEGAL TO DRIVE WITHOUT HEADLIGHTS. THERE WAS A CLASS ACTION LAWSUIT IN CALIFORNIA REGARDING THIS VERY ISSUE.

LOW BEAM HEADLIGHTS DIMMED. HIGH BEAM HEADLIGHTS FAILED COMPLETELY. MOISTURE BUILD UP IN HEADLIGHT HOUSINGS APPARENTLY IMPACTED ELECTRONIC HEADLIGHT CONTROLLERS. AUTO DEALERSHIP ESTIMATES APPROXIMATELY $2000.00 TO REPAIR.. REPLACEMENT OF BOTH HEADLIGHT BULBS PRODUCED NO DIFFERENCE IN LIGHT OUTPUT. BULBS THAT WERE REPLACED APPEAR TO BE FULLY FUNCTIONAL. MECHANIC AT FIRESTONE AUTO CARE FACILITY STATES THAT 'HEADLIGHT HOUSING UNIT APPEARS TO HAVE DEFECTIVE SEALS ALLOWING MOISTURE IN AND REMAINING INSIDE THE HOUSING DAMAGING CONTROLLERS'.

SUDDENLY, THE REGULAR HEADLAMPS GOT DIM'AS IF SOMEONE INSTALLED A DIMMER SWITCH AND BROUGHT THE LIGHT DOWN TO 30%. BRIGHTS WORK FINE. THIS WAS TRUE WHETHER THE CAR WAS STATIONARY OR IN MOTION. WHILE TRYING TO GET THIS COVERED BY CADILLAC AND/OR MY EXTENDED WARRANTY (BOTH DENIED TO COVER THE REPAIR), I HAD TO DRIVE AT NIGHT WITH MY BRIGHTS ON. EITHER WAY, WITH BRIGHTS ON, OR WITH DIM LIGHTS, THIS IS A SERIOUS SAFETY HAZARD. CADILLAC HAS KNOWN ABOUT THIS FOR MANY YEARS, AND IN ADDITION TO NOT DOING A RECALL OR HONORING CASE-BY-CASE REPAIRS, THEY CONTINUED TO PUT THE SAME FAULTY HEADLLAMP ASSEMBLIES IN THESE VEHICLES, UP TO 2015.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE WHILE OPERATING THE VEHICLE, THE ENGINE TEMPERATURE WAS VERY HOT AND SMOKE WAS PRESENT COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TURN OFF AND PARKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.

THE FACTORY LOW BEAM HEADLIGHTS ON THIS CAR POSE A SAFETY RISK FOR EVERYONE ON THE ROAD. YOU CAN BARELY SEE ANYTHING ON THE ROAD WITH THE LOW BEAM HEADLIGHTS ON THIS CAR. THE HIGH BEAM HEADLIGHTS WORK PERFECT, BUT THE LOW BEAM HEADLIGHTS ARE DANGEROUS. I'VE SEEN MANY PEOPLE THAT DRIVE THIS VEHICLE HAVE THE SAME PROBLEM. I BELIEVE A RECALL SHOULD BE PUT INTO PLACE DUE TO THIS PROBLEM ORIGINATING FROM THE FACTORY.

HEADLIGHTS WENT OUT AT 70 MPH I -95 CURB LOST CONTROL ALMOST KILL ENTIRE FAMILY.

THERE IS WATER ALL OVER THE FLOOR OF MY 2011 CADILLAC SRX LUXURY EDITION AND ITS FROM THE SUNROOF. THE WATER GOT INTO MY ELECTRICAL AND NOW MY TRUNK WON'T OPEN AND THE FLOORS WON'T DRY. THE VEHICLE WAS PARKED.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING. AS A RESULT, THE CONTACT WAS UNABLE TO SEE A CINDER BLOCK WHEN ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 5 MPH. THE CONTACT CRASHED INTO THE CINDER BLOCK. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT TOWED AND A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND HEAD, BUT MEDICAL ATTENTION WAS NOT NEEDED. FAULKNER CADILLAC TREVOSE (LOCATED AT 4447 E STREET RD, TREVOSE, PA 19053, 866-722-7910) STATED THAT THE PASSENGER SIDE CORNER PANEL AND FRONT BUMPER OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER REGARDING THE HEADLIGHTS. THE DEALER DIAGNOSED THAT THE HEADLIGHTS WERE TOO DIM DUE TO CONDENSATION BUILD-UP AND THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9/569386975. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH AND APPROACHING A STOP SIGN, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO PUMP THE BRAKE PEDAL TWELVE TIMES AND THE VEHICLE FINALLY CAME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO ROHRICH CADILLAC (2116 W LIBERTY AVE, PITTSBURGH, PA 15226, (412) 344-6000) WHERE IT WAS TEST DRIVEN, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSTIC TEST AND IT WAS DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,850.

THE HEADLIGHT IS DEFECTIVE AND HAS WATER IN THE HEADLAMP UNIT CAUSE EXTREMELY LOW VISIBILITY WHICH IS VERY DANGEROUS AS IT APPEARS THAT ONE IS DRIVING WITH NO LIGHTS AT ALL.

TL* TAKATA RECALL. THE CONTACT'S MOTHER OWNS A 2011 CADILLAC SRX. WHILE HIS MOTHER WAS DRIVING 35-40 MPH THROUGH AN INTERSECTION, ANOTHER VEHICLE DRIVING AT 40 MPH RAN A RED LIGHT AND CRASHED INTO HER VEHICLE. THERE WAS FRONTAL DAMAGE TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S MOTHER WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED A FRACTURED LEFT RIB AND LEFT COLLAR BONE. THE OTHER DRIVER SUSTAINED BLOODY NOSE AND A HEAD INJURY WHICH RECEIVED MEDICAL ATTENTION AT A HOSPITAL. THE VEHICLE WAS TOWED AWAY FROM THE SCENE BY AAA WHERE IT WAS THEN TOWED TO THE CONTACT'S RESIDENCE TO BE INVESTIGATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V308000 (AIR BAGS). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TR

THE HEADLIGHTS ARE VERY DIM CAUSING DANGEROUS DRIVING CONDITIONS

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ON AN INCLINE, THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

WHEN I HIT A SMALL BUMP IN THE ROAD MY BRAKES WILL GO DIRECTLY TO THE FLOOR AND I NOT ABLE TO STOP. THIS HAS HAPPENED ON NUMEROUS OCCASIONS. AFTER HAVING IT CHECKED BY A CERTIFIED MECHANIC THEY SEEM TO BE UNABLE TO FIND THE PROBLEM.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20-30 MPH, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND AS IT WAS DEPRESSED TO THE FLOORBOARD. AFTER TWENTY MINUTES, THE VEHICLE DROVE AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (708) 576-5164), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THREE INDEPENDENT MECHANICS WHO STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,000. THE VIN WAS INVALID.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 15-30 MPH, THE ANTI-LOCK BRAKE SYSTEM STARTED TO HESITATE WHEN ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE EXPERIENCED A PULSING SENSATION WHEN STOPPING. THE CONTACT TOOK THE VEHICLE TO BROGAN CADILLAC OF TOTOWA (LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, 973-200-6342) WHERE IT WAS DETERMINED THAT THE COLLECTOR RING AND HUB NEEDED TO BE CLEANED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO A MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10080901 (SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRIC). THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO CONTRIBUTE TOWARDS THE COST OF THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. *BF CONSUMER STATED ENTIRE "HUB" ASSEMBLY WAS REPLACED.*JB

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FAILED. THE HEADLIGHT BULB WAS REPLACED SEVERAL TIMES BY CLASSIC CADILLAC OF MONTGOMERY (833 EASTERN BYPASS, MONTGOMERY, AL 36117, (334) 625-1813); HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE DRIVER'S SIDE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED BECAUSE IT HAD MOISTURE INSIDE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.

MY CADILLAC 2011 HEADLIGHTS WHEN DIM. FIRST I CHANGED THE LIGHT BULBS THINKING THAT THAT WOULD SOLVE THE PROBLEM BUT IT DID NOT. I THEN TOOK MY CAR INTO THE DEALER TO CHECK TO SEE WHY THE LIGHT BULBS DID NOT FIX THE PROBLEM. THEY IN TURN TOLD ME THAT I WOULD HAVE TO REPLACE THE ENTIRE HEADLIGHT IN ORDER FIX THE DIM LIGHTS. I WAS ALSO TOLD THAT THE LIGHTS GOING DIM ON THE CADILLAC SRX IS A FLAW IN THE SYSTEM.THIS IS AN UNSAFE CONDITION WHEREAS YOU WILL NEED TO DRIVE WITH YOUR HIGH BEAMS UNTIL THE LIGHT UNIT IS REPLACED AS YOU CAN BARELY SEE IN FRONT OF YOU.

BRAKES GOES TO THE FLOOR WHEN DRIVING. COULD NOT STOP.HAD TO PUMP BRAKES TO AVOID HITTING THE CAR IN FRONT OF ME. HAS HAPPENED MORE THAN ONCE WHEN DRIVING ON THE STREET. HIT A BUMP IN THE ROAD, BRAKES WENT TO THE FLOOR. THIS CONCERN HAS BEEN REPORTED TO CADILLAC GM. RESEARCHED ISSUE AND OTHER OWNERS HAVE THE SAME SAFETY ISSUE.

I NOTICED ALL OF A SUDDEN I COULD NOT SEE THE ROAD, SWITCHED TO THE HIGH BEAM THAT'S FINE NOW BACK TO LOW BEAM IT'S LIKE I TURNED OFF THE LIGHTS,MY LIGHTS ARE ON BUT NOT BRIGHT AT ALL, DRIVING WITH HIGH BEAM MUCH AS POSSIBLE HWY & CITY.

LOW BEAM HEADLIGHTS HAVE DIMMED TO THE POINT OF NOT FEELING SAFE TO DRIVE AT NIGHT.

THE LOW BEAM HEADLIGHTS NO LONGER WORK, MAKING VISIBILITY POOR WHILE DRIVING AT NIGHT, SO LOW IT MAKES SEEING ANYTHING IN FRONT OF THE VEHICLE DIFFICULT AND MAY CAUSE AN ACCIDENT. THEY WERE WORKING AND ONE DAY WHILE DRIVING HOME FROM MY OFFICE I NOTICED THEY WERE NO LONGER WORKING, IT WAS DARK IN FRONT OF THE CAR. I CHECKED THE LIGHTS, THEY WERE ON, HOWEVER, THE LOW BEAMS WERE NO LONGER OPERATING.

THE LOW BEAMS ON MY SUV WENT COMPLETELY OUT AS I WAS DRIVING EARLY ONE MORNING OUT OF MY NEIGHBORHOOD! I NOTICED THAT IT WAS UNUSUALLY DARK AND THOUGHT THAT A STREET LIGHT WAS OUT, BUT I SOON DISCOVERED THAT IT WAS MY HEADLIGHTS THAT WERE NOT WORKING. I AM UNABLE TO DRIVE MY CAR AT NIGHT OR BEFORE THE SUN COMES UP BECAUSE I HAVE NO LIGHTS. I CAN ONLY USE THE HIGH BEAMS. I NEED TO BE ABLE TO DRIVE MY CAR WHEN IT'S DARK. THIS IS A SERIOUS PROBLEM AND THE GM SHOULD DO A RECALL TO REPAIR THIS DEFECT AT COST TO THE CONSUMER BECAUSE THEY ARE TOTALLY AWARE OF THIS ISSUE AND HAVE BEEN FOR YEARS. THERE IS AN ISSUE WITH THE SEALANT AND IT'S ALLOWING MOISTURE TO GET INSIDE OF THE HEADLIGHTS CAUSING THE LIGHTS TO GO OUT.

I NOTICED THAT ONLY MY DRIVERS SIDE HEADLIGHT WAS NOT WORKING. AFTER INVESTIGATING I LEARNED THAT THERE HAS BEEN 2 CLASS ACTION LAWSUITS FILED AND WON AGAINST THE MANUFACTURER IN FLORIDA AND CALIFORNIA. THIS IS DUE TO CONDENSATION CAUSING THE LOW BEAM LIGHT TO FAIL. I TOOK THE HEADLIGHTS OUT AND PUT THE BULB FROM THE DRIVERS SIDE INTO THE PASSENGER SIDE AND IT WORKS. THIS IS CONSISTENT WITH THE COMPLAINTS FROM THE LAWSUITS. THERE ARE WAY TOO MANY COMPLAINTS ABOUT THIS CAUSING HEADLIGHTS TO FAIL IN RAINY CONDITIONS. THAT IS THE WORST TIME FOR HEADLIGHTS TO FAIL. THERE ARE ENOUGH COMPLAINTS THAT A RECALL SHOULD BE DONE.

HEAD LIGHTS ARE DIM AT NIGHT WHILE DRIVING YOU CAN'T SEE VERY FAR AHEAD WHICH MAKES IT DANGEROUS TO DRIVE AT NIGHT. YOU HAVE TO USE HIGH BEAM TO BE ABLE TO SEE. WE HAVE REPLACED THE LIGHTS AND IT'S NOT ANY DIFFERENT. IT'S SCARY DRIVING AT NIGHT. SOMETHING NEEDS TO BE DONE. I'M SURPRISED THERE AREN'T MORE ACCIDENTS.

LEFT GATE WILL OPEN FROM ANY TKE KEY OT INSIDE OR THE LATCH WITH TOUCH

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHT ASSEMBLIES WERE FILLED WITH MOISTURE FROM THE RAIN. AS A RESULT, THE LENSES WERE FOGGED, WHICH MADE THE HEADLIGHT ILLUMINATION VERY DIM WHILE DRIVING AT NIGHT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 79,000.

HEADLIGHTS ARE FULL OF MOISTURE AND ARE VERY DIM.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS ILLUMINATED AT DANGEROUSLY LOW LEVELS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO DRIVE WITH THE HIGH BEAMS ACTIVATED. THE VEHICLE WAS TAKEN TO STERLING MCCALL CADILLAC (10422 SOUTHWEST FWY, BLDG B, HOUSTON, TX 77074, (713) 777-7151) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPAIRED SEVERAL TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

HAVE HAD DANGEROUS LIGHTING LEVEL FROM LOW BEAM FOR LONG TIME. HAVE REPLACED THE BULBS WITH LED BUT NO SIGNIFICANT IMPROVEMENT. REMOVE THE COVERS TO KEEP THE MOISTURE FROM BUILDING UP AND THEN REPLACE ON A REGULAR BASIS. SOMEONE WILL HAVE A SERIOUS ACCIDENT WITH THESE LIGHTS. WE DARE NOT USE THE VEHICLE AT NIGHT.

MY 2011 CADILLAC SRX HAS HAD VERY POOR HEADLIGHTS SINCE I PURCHASED IT. I HAVE REPLACED THE BULBS WITH THE BRIGHTEST HALOGEN BULBS AVAILABLE WITH MINABLE IMPROVEMENT. I TRIED LED LIGHTS, THEY WERE TERRIBLE. WHAT RECOURSE DO WE HAVE ON THIS ISSUE. I SEE ON THE INTERNET THAT THIS IS A ONGOING COMPLAINT WITH THIS MODEL OF CAR. PLEASE HELP!

THE OEM HEADLIGHTS ARE A DRIVING HAZARD, EXTREMELY DANGEROUS AND UNSAFE. THERE ARE SEVERAL POSTS ON-LINE, DESCRIBING THE SAME PROBLEM. THE SEALS OF THE HEADLIGHTS ALLOW MOISTURE INTO THE HEADLIGHT ASSEMBLIES. THIS CAUSES BULBS, HARNESSES, AND DIODES TO BURN UP. I DESCRIBED THE INCIDENT TO CADILLAC, THEY REALLY DON'T HAVE A RESPONSIBLE RESPONSE.

GENERAL MOTORS HAVE AGREED THEY HAVE PROBLEMS WITH ISSUES OF MOISTURE ACCUMULATING IN THEIR HEADLIGHT CAPSULES ON 2010-2015 SRX'S. GM HAS AGREED ONLY TO REIMBURSE CUSTOMERS IN CA AND FL DUE TO SUITS BROUGHT AGAINST THEM BY THESE 2 STATES. I CALLED GM AND WAS ADVISED MY VIN # WAS NOT ON THE REIMBURSEMENT LIST BECAUSE IT WAS MADE IN CA OR FL. I HAVE PAID A TOTAL OF $2030.22 TO HAVE MY HEADLIGHTS REPAIRED FROM MOISTURE. THE FIRST ONE WAS COVERED UNDER WARRANTY, SO ONLY HAD TO PAY $473.22 ON 10/07/15. THE SECOND ONE WAS REPLACE 8/4/2017 FOR $1,557.00. *JS

I AM WRITING REGARDING MY SERVICE AIRBAG LIGHT. THE LIGHT CAN ON ABOUT 2 WEEKS AGO. I HAD IT CHECK OUT BY AUTOZONE AND O'RELLIES AUTO STORM. I WAS INFORMED THE IT WAS THE PASSENGER SEAT PRESSURE SENSOR AND IT HAVE A RECALL ON IT. SO WHEN I CALL THE CADILLAC PLACE THEY TELL ME THAT I HAVE NO RECALLS AT THIS TIME. SO HOW DO TWO PLACES TELL ME I HAVE A RECALL BUT CADILLAC SAYS I DON'T. I REALLY NEED THIS SITUATION CLEARED . I DRIVES MY ELDERLY PARENTS AROUND AND I NEEDS MY CAR TO BE SAFE FOR ME AS WELL AS FOR MY PARENTS. PLEASE HELP. I'M HAVING TO MANY ISSUES WITH CADILLAC. MY HEADLIGHT ASSEMBLY FOR MY CAR CAUSED BY CONDENSE IN MY PASSENGER SIDE HEADLIGHT ASSEMBLY. THAT'S BEEN OUT FOR ABOUT A YEAR. SO YES I'M HAVING A BAD TIME WITH MY CAR. DON'T GET ME WRONG I LOVE MY CAR THIS IS WHY I'M TRYING TO FIND HELP AS WELL AS ANSWER REGARDING MY VEHICLE. IF YOU CAN CONTACT ME AT [XXX]. I WOULD REALLY REALLY APPRECIATE IT. THANK YOU SO MUCH HAVE A BLESSED DAY INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY SERVICE AIR BAG AND MOISTURE IN MY RIGHT HEADLIGHT THE ASSEMBLY IS OUT DUE TO THE MOISTURE IN THE HEADLIGHT ASSEMBLY. CAUSING ME NOT ABLE TO SEE AT NIGHT THE COST IS $1600+ TAX. WHO HAS THAT TYPE OF MONEY LIKE THAT. CADILLAC NEED TO HAVE A RECALL ON THAT AND THE SEAT BELT.

MY PASSENGER SIDE HEADLIGHT ALWAYS GOES OUT WHEN IT RAINS DUE TO THE MOISTURE GETTING TRAPPED INSIDE

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS MOISTURE IN THE HEADLAMP ASSEMBLIES, WHICH CAUSED THE HEADLIGHTS TO GO OUT. THE CONTACT HAD TO UTILIZE THE HIGH BEAMS FOR VISIBILITY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KEYSER CADILLAC (716-568-7045, LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,500.

LAST YEAR IN 2018 TOOK MY CAR IN TO GM AND THEY COULD NOT FIND ANY THING WRONG WITH MY ISSUE OF CAR CADILLAC 2011 SRX AND FOUND THROUGH WEB SIT THAT THIS SERIES OF VEHICLES HAD A RECALL AND THE BLOWER SYSTEM FOR THE DEFROST SYSTEM, AND MY CAR IS HAVING THE SAME EXACT ISSUES AND CADILLAC WILL NOT FIX IT

DEFROST SYSTEM WHEN IT IS REQUIRED IT MAY DECREASE THE DRIVERS VISIBILITY AND RESULTS IN A CRASH. MORE OR LESS IT WORKS WHEN IT WANTS TO NOT WHEN IT IS NEEDED TOO

MY SUNROOF HAS HAD LEAKY DRAINS ON BOTH SIDES AND CAUSED OVER $3,000 IN REPAIRS. I BELIEVE THE 2012 WAS RECALLED BUT NOT THE 2011. IT STOPPED MY CAR FROM DRIVING APPROPRIATELY, THE TRUNK WOULD NO LONGER OPEN, AND THE CAR ALARM TO ALERT FOR ROBBERY OF THE VEHICLE WHILE DRIVING. THIS CAUSED ME TO HAVE TO REPLACE MY PUMPS ON THE DRIVER SIDE OF THE CAR AND THE COMPUTER / ELECTRICAL SYSTEM. THIS REPAIR COST CLOSE TO $2,000. THEN ABOUT 14 MONTHS LATER; THE PASSENGER SIDE SUNROOF LEAK OCCURRED AND CAUSED FLOODING ON THE PASSENGER SIDE OF MY CAR. THIS LED TO MOLD AND A CLEAN OF THE CAR TO ALLOW ME TO BREATH IN MY CAR. THIS REPAIR COST OVER $1,000.

ABS STABILITY CODE (C0045) LEFT REAR WHEEL SPEED SENSOR ENCODER RING BROKEN. MILEAGE 96,020. REPLACED SPEED SENSOR ($28.71) AND REAR HUB ASSEMBLY ($188.54). LABOR ($420). THE BROKEN SENSOR AND HUB CREATED A NOTICEABLE AND SIGNIFICANT REDUCTION IN ACCELERATION. VEHICLE WOULD NEARLY STALL. MILEAGE 96,360 BEGAN RECEIVING SERVICE REAR AXLE CODE. NO NOTICEABLE PERFORMANCE PROBLEM, BUT A SLIGHT WHINING NOISE AT LOWER SPEED.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE USING THE REMOTE KEY FOB, THE HATCH FAILED TO OPERATE. THE HATCH HAD TO BE OPENED MANUALLY AND WOULD CLOSE INDEPENDENTLY. ON ONE OCCASION, THE HATCH CLOSED ON THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LIFTGATE PUMP NEEDED TO BE REPLACED AND THE HYDRAULIC ARMS WERE LEAKING ON THE DRIVER'S SIDE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED AN UNKNOWN CADILLAC DEALER AND NOTIFIED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

HEADLIGHT FAILURE - REPLACED ONE SIDE FOR 1400.00 NOW HAVE TO REPLACE OTHER SIDE CONTACTED CADILAC AND WAS TOLD IT WAS NOT COVERED. I OWN A 2010 SRX BOUGHT IN FLORIDA AND IT IS COVERED. THIS IS A SAFETY ISSUE THAT GM SHOULD BE ACCOUNTABLE BEFORE INNOCENT LIVES ARS LOST DUE TO FAILURE OF HEADLAMPS

HEADLIGHTS ON 2011 CADILLAC SRX ARE CONSTANTLY FILLING UP WITH CONDENSATION. THIS CAUSES UNEVEN HEADLIGHTS AND REDUCES VISIBILITY PUT DRIVER AND PASSENGER AT RISK OF UNDUE INJURY INCLUDING DEATH.

HEAD LIGHTS GET MOISTER IN HOUSING AND FILL BALAST UP WITH WATER SORTS OUT HEAD LIGHT SAFTY HAZARD

ON 03-01-2019 I WAS TRAVELING SOUTH ON DIXIELAND ROAD IN ROGERS, ARKANSAS. AS I APPROACHED THE INTERSECTION OF PERSIMMON ST. I SAW THAT I WAS ABOUT TO RUN A RED LIGHT. I HIT THE BRAKES HARD AND SWERVED LEFT TO TRY AND AVOID HITTING AN SUV. I WAS UNABLE TO AVOID THE VEHICLE AND THE FRONT AND RIGHT SIDE OF THE 2011 CADILLAC SRX I WAS DRIVING HIT THE SUV. I WAS THROWN INTO THE PASSENGER FLOORBOARD AND NONE OF THE TAKATA INFLATOR EQUIPPED AIR BAGS DEPLOYED.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WATER LEAKED INTO THE SUN ROOF. AN UNKNOWN DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO DIAGNOSE OR REPAIR THE SUN ROOF SEAL TUBES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACKWARDS ON ITS OWN AND STRUCK ANOTHER VEHICLE. THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT AT THE TIME OF THE FAILURE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO DOUG RICHERT CADILLAC (1900 SW TOPEKA BLVD, TOPEKA, KS 66612, (785) 233-1361) FOR REPAIRS. THE CONTACT WAS NOT PROVIDED ANY SPECIFICS REGARDING THE DIAGNOSTIC OR REPAIRS. THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

HID HEADLIGHTS KEEP FILLING WITH CONDENSATION AND BURNING OUT. DEALER WANTS OVER $1800 TO FIX...FOR HEADLIGHTS!

DRIVERS SIDE HEADLIGHT CONTAINS MOISTURE WHICH SHORTS OUT THE BALLAST AND IGNITOR AND BLOWS THE HID HEADLIGHT. THERE IS NOT A PROPER SEAL ON HEADLIGHT AND CADILLAC KNOWS THIS.THEY HAVE BEEN RECALLED IN FLORIDA, CALIFORNIA! IN WISCONSIN THE SAME ISSUE WITH MOISTURE. I HAVE REPLACED BOTH SIDES 7 TIMES. THE CAR DEALER REFUSED TO FIX. THE CADILLAC DEALER ALSO WILL NOT ACKNOWLEDGE THE PROBLEM EITHER. AT ANY MOMENT THEY JUST STOP WORKING WHEN DRIVING ON HIGHWAY AT NIGHT. THIS CAN CAUSE AN ACCIDENT BECAUSE ONCOMING TRAFFIC CAN'T SEE YOU. A SAFETY ISSUE. LET ALONE RAIN, FOG AND SNOW DRIVING ARE ISSUES IF THEY JUST CAN GO OUT BECAUSE THEY ARE FAULTY.

BOUGHT THE 2011 SRX IN 2018. IMMEDIATELY HAD TO HAVE THE ENTIRE PASSENGER SIDE HEADLIGHT ASSEMBLY REPLACED BECAUSE OF MOISTURE INTRUSION. NOW 6 MONTHS LATER THE SAME PROBLEM HAS APPEARED IN THE DRIVERS SIDE HEADLIGHT. VISIBILITY AT NIGHT IS BADLY COMPROMISED. REPAIR IS VERY COSTLY.

THE HATCH BACK DOOR WILL OPEN WHEN YOU EXIT OR ENTER THE VECHILE ON ITS ON, SITTING STILL

I WAS INVOLVED IN AN ACCIDENT, I RAN INTO A VEHICLE THE DAMAGE WAS TO THE FRONT OF THE CAR . THE AIRBAGS DIDNT DEPLOY OR THE SENSORS OF THE FRONT OF MY CAR DID NOT GO OFF EITHER.

TAKATA RECALL THE HIGH AND LOW BEAM HEADLIGHTS ARE SO DIM AT NIGHT DRIVING. IT'S VERY DANGEROUS BECAUSE YOU CAN HARDLY TO HALF CAR LENGTH IN FROM OF YOU

LOW BEAM DOES NOT PRODUCE ENOUGH LIGHT TO SAFELY DRIVE AT NIGHT. HIGH BEAMS ARE FINE. HAVE REPLACED BULB BUT DOES NOT WORK. VERY DANGEROUS DRIVING AT NIGHT

HEADLIGHTS WILL TURN OFF SPORADICALLY WHILE DRIVING. IF MANUALLY TURNING LIGHTS OFF THEN BACK ON, HEADLIGHT WILL WORK AGAIN.

I HAVE HAD AN ISSUE WITH THE TIMING CHAIN TWICE ON THIS VEHICLE. THE FIRST INSTANCE WAS IN SEPT. 2017 WHEN THE VEHICLE HAD 84K MILES. GM ASSISTED WITH THE COST OF THE REPAIR. LESS THAN 20K MILES LATER AND A YEAR LATER, THE SAME PROBLEM HAS OCCURRED. THE DEALERSHIP LET ME KNOW THIS WAS A 'KNOWN FACTORY ISSUE'. GM IS NOT ACCEPTING RESPONSIBILITY. THIS IS ABSURD THE GM AID NOT RECOGNIZING THIS AS AN ISSUE AND ISSUING A RECALL.

MY HEADLIGHTS ARE DIM AND HAVE MOISTURE IN THEM. THE VEHICLE IS UNSAFE TO DRIVE AT NIGHT I CANNOT SEE AT ALL USING MY VEHICLE WHEN IT'S DARK.

MOISTURE IN HEADLIGHT ASSEMBLIES DUE TO SEAL FAILURE

THE LOW BEAM HEADLIGHTS ARE TO DIM FOR NIGHT DRIVING. I DON'T FEEL SAFE DRIVING AT NIGHT, IT'S DIFFICULT TO SEE THE ROAD. *TR

THE LOW BEAM LIGHT VISIBILITY HAS PROGRESSIVELY DETERIORATED TO THE POINT WHERE PASSENGERS HAVE COMMENTED THAT I'D FORGOTTEN TO TURN ON MY HEADLIGHTS. THERE IS MOISTURE IN THE LIGHT HOUSING. WE'VE TRIED TO REPLACE THE BULBS WITH LED BULBS BUT VISIBILITY DIDN'T IMPROVE. WE'VE OBSERVED MOISTURE ACCUMULATING OVER SEVERAL YEARS BUT WERE NOT AWARE IT WOULD EFFECT VISIBILITY. I'M ENTERING AN EXACT DATE ONLY BECAUSE IT'S REQUIRED TO PROGRESS BUT I DO NOT HAVE AN EXACT DATE.

FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED IT UP THE SAME [XXX] MESSAGE APPEARED (SERVICE REAR AXLE) ??????????????????? I BROUGHT IT RIGHT BACK ? THEY HAVE LOST ALL OF MY TRUST ! MY CAR HAS ONLY 77,000 MILES ON IT. ALSO THEY TOLD ME THAT NOBODY HAD THE PART. THEY CHECKED ALL OF CADILLAC THROUGHOUT THE USA AND SAID THEY WILL TRY TO LOCATE ONE. NEXT THING I KNOW THEY RECEIVED THE PART BUT IT CAME IN BROKEN? SO THEY REORDERED FROM GM I DON'T BELIEVE MUCH OF WHAT THEY SAY NOW. MY CAR IS OVER THERE PROBABLY SO THEY CAN FIGURE OUT HOW TO REMOVE THE SERVICE REAR AXLE CODE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

LOW BEAMS SUCK

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT FOR THE CONTACT TO SEE THE ROAD AT NIGHT. THE VEHICLE WAS TAKEN TO SHEEHAN CADILLAC (5101 N FEDERAL HWY, POMPANO BEACH, FL 33064) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED AND THE VEHICLE WAS NO LONGER INCLUDED UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,058.

LIGHTS DIM ALMOST CAUSE ME TO CRASH. NOW ONE NOT WORKING SEEMS LIKE A LOT OF ISSUES WITH THIS VEHICLE. IS IT TO GET THE NEARLY $500 REPAIR COST? FIX THE PROBLEM THOUSANDS COMPLAINING, IT'S AN OBVIOUS FLAW. NOT FAIR . THIS IS VERY DANGEROUS WILL THIS ONLY BE FIXED AFTER A TRAGEDY?

HEADLIGHTS FILL UP WITH CONDENSATION AND PREVENT DRIVING AT NIGHT OR WEATHER WITH DECREASED VISIBILITY BECAUSE THEY DON'T WORK.

VEHICLE HEADLIGHTS DIM

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS RETAINED RAIN WATER AND FAILED TO ILLUMINATE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO DUTTON CADILLAC OF RIVERSIDE (LOCATED AT 8201 AUTO DR, #101, RIVERSIDE, CA 92504), (951) 842-2566), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

THIS CAR HAS A FAILURE IN THE ORINGS AROUND THE HEADLIGHTS CAUSING THEM TO FILL WITH WATER AND MAKE VISIBILITY LOW. THERE IS ALSO A FAILURE IN THE BACKUP CAMERA IT SEEMS ALMOST ALL OWNERS HAVE TO REPLACE IT AFTER ONLY A FEW YEARS. THERE IS ALSO A FAILURE IN THE STABILITY SENSOR FROM THE WHEEL BEARING HAVING A FAULTY BEARING CAUSING YOU TO LOSE POWER WHILE DRIVING AND VERY DANGEROUS, ONLY HAVE ISSUED A SERVICE BULLETIN #PIC5428G

THE HEADLIGHT ON THIS CAR WILL NOT WORK PROPERLY. HAVE HAD BULBS REPLACED TWICE. DEALERSHIP STATE SEALS ARE BAD AND NEED REPLACED. CHARGING OVER 2000.00 FOR THIS. THERE IS WATER INSIDE BOTH HEADLIGHTS. THE BRIGHT LIGHTS WILL WORK, BUT NOT THE REGULAR LIGHTS. WHAT RECOURSE DO WE HAVE?

THE REAR DIFFERENTIAL HAS FAILED. THE WARNING LIGHT CAME ON, SO I TOOK MY CAR IN TO BE CHECKED. THE PART HAS BEEN ON BACK ORDER FOR 3 WEEKS AND I AM NOW BEING TOLD IT WILL BE 2+ MORE WEEKS BEFORE I WILL HEAR ANYTHING, ALONG WITH ALL OTHER GM CUSTOMERS IN THE COUNTRY THAT ARE WAITING FOR THIS PART. I HAVE BEEN TOLD BY CADILLAC THERE IS NO SPECIFIC DATE ON ITS ARRIVAL. SHOULD THIS NOT BE A RECALL ITEM IF THE PART IS NOT AVAILABLE FOR THIS LONG? I AM NOT SURE HOW MANY PEOPLE ARE WAITING FOR IT AS OF YET. I AM TRYING TO FIND OUT WITH LITTLE HELP FROM CADILLAC.

HEADLIGHT ASSEMBLY ON DRIVER SIDE IS FAULTY, REPLACEMENTS FROM GM ARE NOT GUARANTEED. AFTER REPLACING NUMEROUS BULBS AT OWNER EXPENSE, BULB WILL DIM, OR BURN OUT LEAVING DRIVER IN A DANGEROUS SITUATION AT NIGHT.

WHEN DRIVING AT NIGHT WITH LIGHTS ON DIM YOU CAN BARELY SEE ANYTHING. IN ORDER TO BE ABLE TO SEE ANYTHING LIGHTS MUST BE ON BRIGHT, IF MEETING ANOTHER DRIVER THIS MAKES FOR A POSSIBLE HOSTILE INTERACTION AS THE APPROACHING DRIVER IS BLINDED BY THE BRIGHTNESS OF LIGHTS. I TOOK MY CAR TO SHOP ONLY TO BE INFORMED IT IS A DEFECT WITH THIS MODEL VEHICLE STARTING WITH 2010 MODELS. I WAS TOLD THE PRICE STARTS AT AROUND $1000.00 FOR A REPLACEMENT CLIP WITH THE PROBABILITY THAT LIGHTS WILL DO SAME THING😯. LIGHTS ARE NOT BLOWN BUT INSTEAD IT IS A DEFECT OF MANUFACTURER. THIS NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. NIGHT DRIVING IS A MUST FOR SOME OF US AND THE FEELING OF NOT BEING ABLE TO SEE VERY WELL WITH LIGHTS ON DIM OR MAKING OTHER DRIVERS MAD AND POSSIBLY RESULTING IN AN ACT OF ROAD RAGE MAKES US FEEL VERY UNSAFE. I HAVE BEEN A CADILLAC DRIVER ALL MY LIFE AND FEEL THIS SHOULD BE ADDRESSED AS SOON AS POSSIBLE . WE SHOULD NOT BE HELD RESPONSIBLE FOR TRYING TO FIX SOMETHING THAT IN ALL HONESTY IS NOT OUR FAULT AND WILL ONLY RESULT IN SPENDING MONEY THAT IS ONLY GOING TOWARD A TEMPORARY FIX STILL. PLEASE MAKE THIS RIGHT.

MY HEADLIGHT ASSEMBLY HOLDS CONDENSATION AND MY LIGHTS ARE DIM. OCCURRED DRIVING AT NIGHT.

HEADLIGHTS GO DIM TO ALMOST ALL THE WAY OFF HAVE CHANGED BULBS TWICE, AFTER A COUPLE OF WEEKS LIGHTS GO DIM AGAIN

HEADLIGHTS VERY DIM, NOT SAFE AT NIGHT, SCARED TO DRIVE.

MOISTER COMPLETELY FILLED PASSENGER HEADLIGHT ASSEMBLY SO IT FAILED STATE INSPECTION.

LOW BEAM HEADLIGHTS ARE VERY DIM AND DANGEROUS TO DRIVE AT NIGHT. SUNROOF LEAKS WATER, THIRD BRAKE LIGHT OUT AND BACK UP CAMERA STOP WORKING.

MY LIFTGATE BECAME INOPERABLE. IT WAS WORKING FINE SINCE I'VE HAD THE VEHICLE. THEN WE HAD A BAD STORM AND FOR SOME REASON WATER GOT THRU THE LIFTGATE SOMEHOW AND NOW HAS STANDING WATER IN THE WELL UNDER THE STORAGE ARA, AS WELL AS, IN THE STORAGE COMPARTMENT ON THE SIDE. THIS WATER HAS NOW CAUSED MY LIFTGATE TO STOP WORKING BECAUSE IT FLOODED MY LIFTGATE CONTROL MODULE. THIS IS CAUSING A BIG INCONVENIENCE BECAUSE I CAN'T USE MY LIFTGATE, AND HAVE TO SPEND MONEY ON SOMETHING THAT IS A KNOWN AND RUNNING ISSUE WITH THIS LOCAL VEHICLE.

BOTH HEADLIGHTS HAVE MOISTURE AND RIGHT HEADLIGHT FAILED WHILE DRIVING. GM IS WELL AWARE OF THIS DEFECT. THE LIGHT FAILING WHILE DRIVING IS A SAFETY ISSUE. GM WILL REPLACE LIGHT FOR 1400.00 DOLLARS, BUT THE REPLACEMENT HAS THE SAME DEFECT. THEY NEED TO BE RECALLED AND FIXED.

HEADLIGHTS VERY LOW. CAN'T SEE ROAD AT NIGHT . ON COMING VECHICLES HONK THEIR HORN AT YOU CAUSE THEY THINK YOUR LIGHTS ARE OFF. HAVE TO DRIVE ON HIGH BEAMS. KEEP HAVING TO REPLACE BULBS.

THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM, UNABLE TO DRIVE SAFELY AT NIGHT AT ALL. I HAVE REPLACED THE BULBS, BUT THERE IS NOT ENOUGH POWER GOING TO THE HEADLIGHTS. I THINK THIS IS DUE TO FAULTY HEADLIGHTS THAT ALLOW MOISTURE TO GET IN AND HAVE DAMAGED THE LIGHTING HOUSING.

MOISTER COMPLETELY FILLED BOTH HEADLIGHT ASSEMBLIES AND THE LEFT HEADLIGHT DOESN'T ALUMINATE NOW. THIS IS A SAFTY HAZARD.

THE LEFT AND RIGHT HEADLIGHT ASSEMBLIES RETAIN MOISTURE OR CONDENSATION THEN THE LIGHTS FAIL TO COME ON FOR NIGHT TIME OPERATION CAUSING LOCAL LAW ENFORCEMENT TO PULL ME OVER.

AFTER A RAINY DAY, I GOT INTO MY 2011 CADILLAC SRX TO HEAD HOME FROM WORK. I WAS DRIVING DOWN THE ROAD WHEN BOTH HEADLIGHTS WENT OUT. II WAS LUCKY THAT I DID NOT WRECK OR SOMEONE DIDN'T HIT ME!!! I HAD THIS DIAGNOSED AT A CERTIFIED CADILLAC DEALERSHIP AND THE PROBLEM IS FAULTY SEALS ON THE LIGHT ASSEMBLY HOUSING. IT WILL COST 2959.90 TO GET THIS PROBLEM FIXED, HOWEVER IN READING ON LINE, THE REPLACEMENTS AREN'T ANY BETTER THAN WHAT I HAVE ON IT RIGHT NOW.

MY HEADLIGHTS ARE FULL OF CONDENSATION. THE LIGHTS ARE NOW SO DIM THAT I CAN ONLY DRIVE AT NIGHT USING THE BRIGHTS. SO INCREDIBLY DANGEROUS..ESTIMATE TO REPAIR IS $1500.00

IN AUGUST 2018, I PURCHASED THIS 2011 CADILLAC SRX. AFTER DIVING THE VEHICLE AT NIGHT I NOTICED HOW DIM THE LOW BEAM HEADLIGHTS ARE. IT IS EXTREMELY DIFFICULT TO SEE ON UNLIT ROADS AND VERY DANGEROUS AS OTHER DRIVERS HAVE A DIFFICULT TIME SEEING ME AS WELL. I RESORTED TO USING MY HI-BEAMS. AFTER THESE INCIDENTS I INSPECTED THE HEADLIGHTS AND FOUND THAT BOTH LIGHTS HAVE ACCUMULATED CONDENSATION IN THE INTERIOR. I CONSULTED THE OWNERS MANUAL WHICH HONESTLY DIDN'T HELP MUCH. I HAVE SINCE RESEARCH THIS PROBLEM ON LINE TO FIND THIS HAS BEEN AN ON GOING PROBLEM SINCE 2010. AS A MAKER OF LUXURY VEHICLES CADILLAC SHOULD CORRECT THIS DANGEROUS PROBLEM.

THE HEADLIGHT ASSEMBLY SEAL IS VERY WEAK AND SHORTS OUT THE ENTIRE HEADLIGHT. ITS $1500+ TO REPLACE AND IT APPEARS THAT GM IS JUST GOING TO IGNORE THIS PROBLEM. MY CAR THAT I AM STILL PAYING FOR HAS TO STAY PARKED BECAUSE I CANT AFFORD TO FIX THIS HEADLIGHT.

LOW BEAM HEADLIGHTS, ILLUMINATE AT DANGEROUSLY LOW LEVELS. IT MAKES IT VERY HARD TO DRIVE AT NIGHT MAKING VERY DANGEROUS DRIVING CONDITIONS. TO SEE AT NIGHT, I OFTEN HAVE TO DRIVE WITH MY HIGH BEAMS ON, WHICH IS VERY DANGEROUS FOR ONCOMING TRAFFIC.

THE HEADLIGHTS ARE VERY DIM, AFTER REPLACING BOTH BULBS. THE HEADLIGHTS ARE ACCUMULATING MOISTURE AND NOW HAVE WENT COMPLETELY OUT. THIS IS A PROBLEM WELL KNOWN WITH THIS VEHICLE

THIS IS A PROBLEM ON ALL SRX 2011 MODELS. WHEN RAINING, WATER DRAINS INTO THE SPARE TIRE COMPARTMENT AND SHORTS THE MOTOR THAT OPENS THE LIFT GATE. THIS HAPPENS ON A BRAND NEW CAR, IN OTHER WORDS, THIS IS NOT A RESULT OF POOR MAINTENANCE OR A REPAIR THAT IS NEEDED. SO, IF ONE GETS A FLAT TIRE, IN THE RAIN, ONE CANNOT ACCESS THE SPARE TIRE OR THE TIRE INFLATION KIT, BECAUSE THE LIFT GATE CANNOT BE OPENED TO ACCESS THEM. THE POWER MOTOR IS THE ONLY WAY TO OPEN THE LIFT GATE - IT CANNOT BE OPENED MANUALLY BY DESIGN. SO, ONE CAN BE STRANDED IN A VERY DANGEROUS SITUATION, WITH THE POTENTIAL OF SERIOUS INJURY OR DEATH. A STRANDED CAR, ON THE SIDE OF THE ROAD, POTENTIALLY AT NIGHT WITH POOR LIGHTING OR ROAD CONDITIONS, AND OTHER VEHICLES MAY CRASH INTO THE CAR. I REALIZE ALL FLAT TIRE SITUATIONS HAVE THIS POTENTIAL PROBLEM, HOWEVER, IN THIS CASE, THE DANGER OF THE SITUATION IS PROLONGED SIGNIFICANTLY, THEREBY SIGNIFICANTLY INCREASING THE RISK OF INJURY OR DEATH. THIS IS OBVIOUSLY A DESIGN DEFECT WHICH GM DID NOT INTEND, AND THEY MUST FIX IT IMMEDIATELY BEFORE SOMEONE DIES, IF SOMEONE HASN'T DIED ALREADY. I AM A RECENT OWNER OF THIS VEHICLE, AND THIS IS MY FIRST FLAT TIRE WITH IT, WHICH IS WHY I DIDN'T KNOW ABOUT THIS PROBLEM UNTIL NOW.

BOTH HEADLIGHTS ARE DIM EVEN AFTER PUTTING NEW HEADLIGHT BULBS IN. ONE HEADLIGHT HAS ALSO ACCUMULATED MOISTURE FROM THE WEATHER WHICH HAS CAUSED A YELLOW TINT WHICH ALSO DIMS THE LIGHTING. I HAVE TO USE MY HIGH BEAMS TO SEE TURNS WHICH IS DANGEROUS FOR ME AND OTHER DRIVERS. THE FACT THAT I PUT NEW BULBS IN AND STILL CAN'T SEE WHEN I'M DRIVING IS A HUGE PROBLEM AND I FEAR AN ACCIDENT COULD HAPPEN BECAUSE OF THIS FAULT.

HEADLIGHT ASSEMBLY HAS MOISTURE PROBLEM CAUSING HEADLIGHTS TO FAIL. DRIVING AT NIGHT WITH DIM OR FAILED HEADLIGHTS IS EXTREMELY DANGEROUS AND WILL CAUSE ACCIDENTS AND LIKELY DEATHS. CANNOT SEE ROADWAY, ONCOMING CARS OR PEDESTRIANS DEALERSHIP INDICATED THAT REPLACEMENT PARTS HAVE THE SAME PROBLEM.

TAKATA RECALL- MY DRIVERS SIDE HEADLIGHT WENT OUT. I WENT TO HAVE IT FIXED AND THE MECHANIC REPLACED THE BAULLIST. AFTER APPROXIMATELY 10 DAYS THE LIGHT WENT OUT AGAIN. UPON RETURNING TO THE MECHANIC AND SOME INVESTIGATION I FOUND THAT THIS IS AN UNRESOLVED PROBLEM WITH THIS MAKE AND MODEL OF CADILLACS. THE MANUFACTURER IS AUTOMATICALLY WANTING THE CONSUMER TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY AT A COST OF APPROXIMATELY 1,300 DOLLARS. MOST PEOPLE DON'T HAVE THAT LYING AROUND! IT BECOMES A SAFETY ISSUE BECAUSE THE EXPENSE IS KEEPING OWNERS FROM IMMEDIATELY REPLACING THE DEFECTIVE PART CONSEQUENTLY CAUSING PEOPLE TO DRIVE WITHOUT THE PROPER LIGHTING. PLEASE INVESTIGATE THIS. I AM HAPPY TO PROVIDE ANY NECESSARY DOCUMENTATION AS WELL AS SPEAK TO ANYONE REGARDING THIS. THIS IS AN UNFAIR PRACTICE FROM CADILLAC AND WILL ULTIMATELY COST THEM BUSINESS. IT COULD EVEN COST PEOPLE THEIR LIVES.

THE HEADLIGHTS QUIT WORKING WHEN I WAS DRIVING DURING THE EVENING RUSH HOUR. LIGHTS WORKED WHEN I TURNED THE ENGINE OFF THROUGH THE LIGHTING SAFETY DELAY SO I KNOW THE HEADLIGHTS ARE OKAY. THERE IS SO MUCH MOISTURE INSIDE THE HEADLIGHT LENS THAT I'M SURE THIS IS A MOISTURE PROBLEM. THIS CAR IS A PIECE OF JUNK AND GM SHOULD BE ASHAMED FOR NOT PROVIDING OWNERS RELIEF ESPECIALLY WHEN THESE CARS COST SO MUCH. CAN'T BELIEVE THERE ISN'T A RECALL ON THIS PROBLEM. THIS IS JUST ONE OF MANY ISSUES WITH THIS CAR.

RAIN WATER DRAINS IN CAR AFTER EVERY RAIN AND WATER DRAINS INTO THE CAR AFTER GOING THROUGH A CAR WASH. I WENT TO DEALER ABOUT THIS PROBLEM WHILE CAR WAS UNDER WARRANTY. THEY SAID THERE WAS A RECALL FOR THIS PROBLEM AND WHEN I PICKED UP THE CAR THEY SAID THEY FIXED IT. SOON AFTER THAT THE PROBLEM WAS BACK AND HAS ONLY GOTTEN WORSE. MY CAR SMELLS MOLDY, THE BACKUP CAMERA HAS QUIT WORKING, THE BLUETOOTH MODULE STOPPED WORKING AND I'M CONSTANTLY VACUUMING WATER OUT OF THIS PIECE OF JUNK CAR. THIS IS A SERIOUS MOISTURE PROBLEM. I'VE GONE BACK TO THE DEALER AND THEY WANT $400.00 TO FIX THE LEAK AND $1000 TO REPLACE THE ELECTRONICS. THESE PROBLEMS ARE NOT OF MY MAKING AND AFTER ALL THE MONEY I PAID FOR THIS CAR YOU WOULD THINK GM WOULD TAKE OWNERSHIP OF THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR A FIX THAT I DON'T EVEN KNOW WOULD BE PERMANENT BASED ON PREVIOUS REPAIR. THIS PROBLEM HAS BEEN ONGOING FOR MORE THAN A YEAR AND IS GETTING PROGRESSIVELY WORSE. THIS IS A HAZARDOUS VEHICLE TO DRIVE.

MY HEADLIGHTS HAVE DEVELOPED A FILM MAKING IT DIFFICULT TO SEE AT NIGHT

AM NOW CONSTANTLY DRIVING WITH THE HIGH BEAM LIGHTS ON AS I ALMOST STUCK A SMALL CHILD CROSSING THE STREET WHILE TRICK OR TREATING. THESE HEADLIGHTS ON LOW BEAM ARE A HAZARD!

VISIBILITY WHEN ON MY WAY TO WORK ON THE HIGHWAY AT NIGHT MY LOW BEAMS ARE SO DIM THAT I CAN'T SEE THE ROAD, I HAVE A 2011 SRX, THIS IS HORRIBLE

WHEN DRIVING AT NIGHT MY LOW BEAMS SHINE VERY VERY VERY DIM VERY DANGEROUS TO DRIVE AT NIGHT I LOOKED ONLINE AND OTHER PEOPLE ARE HAVING THE SAME PROBLEM WITH THE SAME YEAR MAKE AND MODEL

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 50 MPH AT NIGHT, THE LOW BEAM HEADLAMPS FAILED TO EFFECTIVELY ILLUMINATE THE ROAD. UPON ENGAGING THE HIGH BEAM HEADLAMPS, THE CONTACT NOTICED A SIGNIFICANT DIFFERENCE IN THE QUALITY OF LIGHTING WITHOUT THE HIGH BEAM HEADLAMPS. IN ADDITION, THE CONTACT STATED THAT THE VISIBILITY OF THE DRIVER WAS IMPAIRED WHEN THE LOW BEAM HEADLIGHTS WERE ENGAGED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

THE HEADLIGHTS ARE SO SOON THEY ARE UNSAFE, IT'S LIKE DRIVING WITHOUT LIGHTS. I TOOK THE CAR TO THE DEALER AND WAS TOLD THEY DON'T KNOW WHAT THE PROBLEM IS. I ESCALATED THE ISSUE TO CADILLAC CUSTOMER SERVICE AND HAVE BEEN GETTING NO ANSWER ABOUT WHAT TO DO FOR OVER TWO WEEKS. IT'S SCARY AND UNSAFE TO DRIVE AT NIGHT SO I DON'T.

EXTREME CONDENSATION AND WATER INTRUSION OF DRIVER'S SIDE HEADLIGHT ASSEMBLY RESULTED IN HEADLAMP FAILURE. MINOR CONDENSATION AND WATER INTRUSION OF PASSENGER SIDE HEADLIGHT ASSEMBLY, BUT FUNCTIONING. NO WARNING OF HEADLIGHT BULB FAILURE ON INTERIOR INSTRUMENT PANEL. DISCOVERED WHILE VEHICLE WAS IN MOTION ON INTERSTATE HIGHWAY AFTER DARK. VERY POOR ROAD ILLUMINATION WITH ONLY ONE FUNCTIONING HEADLIGHT. NEEDED TO AVOID NIGHTTIME TRAVEL UNTIL REPAIRED. AFTER READING COMPLAINTS ON NHTSA WEBSITE AND OTHER CADILLAC FORUMS, I PURCHASED A OEM HEADLIGHT ASSEMBLY AT OUT OF TOWN CADILLAC DEALERSHIP FOR THE DRIVERS SIDE ASSEMBLY, AND HAD IT INSTALLED AT LOCAL GMC DEALERSHIP. MILEAGE AT FAILURE 89,650. REPAIRED AT 89,802. PURCHASED AS A USED VEHICLE AT LOCAL AUTO DEALERSHIP IN MARCH 2018 WITH 80,512 MILES.

I BOUGHT THIS CAR USED ABOUT 2.5 YEARS AGO. SINCE THEN I HAVE HAD TO REPLACE THE LOW BEAM BULB 7 TIMES ON BOTH SIDES. EVEN WHEN I REPLACE IT WITHIN A WEEK IT IS SO DIM I CAN HARDLY SEE TO DRIVE AT NIGHT. THE OTHER MORNING I WAS HEADING TO WORK AND I HAD MY HIGH BEAMS ON BUT A CAR WAS FLASHING ME SO I THOUGHT OK I WILL BE ALRIGHT FOR JUST A SECOND WITH THAT DIM LIGHT BUT WHEN I CLICKED IT TO LOW BEAM THEY WERE NON EXISTENT AND I ALMOST RAN OFF THE ROAD. THIS WOULD HAVE BEEN BAD AS I WAS ON A COUNTRY ROAD NOT HEAVILY TRAVELED. I DID NOT KNOW THAT THEY HAD COMPLETELY BURNED OUT AGAIN. I LOVE MY CADDY BUT THIS ISSUE IS DANGEROUS AND GOING TO FORCE ME TO GET RID OF IT.

MOISTURE BUIDUP IN BOTH OF MY HEADLIGHTS AND MADE IT HARD TO SEE AT NIGHT AND I RAN OFF ROAD .

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. IT WAS DISCOVERED THAT THE TIMING BELT WAS STRETCHING AND COULD PREVENT THE VEHICLE FROM BEING OPERABLE. THE DEALER (GERRY LANE CADILLAC, 10945 REIGER RD, BATON ROUGE, LA 70809, (225) 341-3066) STATED THAT THEY WERE UNAWARE OF THE FAILURE AND OFFERED A 15% DISCOUNT TOWARDS THE REPAIR THAT COST OVER $1,800. THE MANUFACTURER STATED THAT AS LONG AS IT WAS NOT A SAFETY ISSUE THEY WERE NOT GOING TO RECALL THE VEHICLE. THE MANUFACTURER DID NOT OFFER TO ASSIST WITH THE REPAIR COST. THE FAILURE MILEAGE WAS 100,300.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND HE COULD BARELY SEE THE ROAD WHEN DRIVING AT NIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

DIM LIGHTING DUE TO BURNED OUT COATING. THESE HEADLAMPS WERE REPLACED AND THE PROBLEM PERSISTS. THIS NOTICED WHEN DRIVING AT NIGHT.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, WATER ENTERED THE FRONT PASSENGER SIDE OF THE VEHICLE FROM UNDERNEATH THE DASHBOARD. AN UNKNOWN CADILLAC DEALER IN REEDSBURG, WISCONSIN WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

MOISTURE IN HEADLIGHT BURNS OUT THE LIGHT. DANGEROUS CAUSE CAN'T SEE AT NIGHT

HAVING ISSUES WITH THE HEADLIGHT GETTING CONDENSARION INSIDE, IT USALLY TAKE A FEW DAYS FOR THIS RO DRY OUT.

I HAVE MOISTURE IN MY HEADLIGHT. THE BALLAST AND IGNITOR HAVE FRIEND FROM THE MOISTURE. APPARENTLY THIS IS A COMMON FAULT AND GM REFUSES TO DO ANYTHING. A CLASS ACTION SUIT NEEDS TO BE REFILLED AGAINST THEM FOR THEIR SHODDY WORKMANSHIP OF THEIR HEADLIGHTS.

LOW BEAM HEADLIGHTS ARE VERY DIM, TO THE POINT OF HARDLY BEING ABLE TO SEE THE ROAD. I'VE REPLACED THE BULBS WITH NO HELP.

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

WHILE DRIVING DOWN THE STREET JUST AFTER EXITING THE FREEWAY BOTH SIDE AND DRIVER AIRBAGS DEPLOYED AND ABRUPTLY SHUT CAR OFF IMPACTING MY ABILITY TO STEER AND BRAKE. NO CRASH NO ACCIDENT NO EXTERIOR DAMAGE

THE HEADLIGHTS WHEN ON DIM ARE VERY BAD AND VISIBILITY IS NEXT TO IMPOSSIBLE WHEN DRIVING AT NIGHT OR IN BAD WEATHER. ALSO TO ADD TO THE HEADLIGHT ISSUE THE MOISTURE THAT COLLECT IN THE LAMPS ARE DUE TO A FAULTY SEAL BY GM AND THIS NEEDS TO BE FIXED

GM HEADLIGHT COMPLAINT: MY HEADLIGHTS STARTED CLOUDING A COUPLE YEARS AGO, FOLLOWED BY VISIBLE CONDENSATION INSIDE THE HEADLAMP HOUSING. I HAVE NOTICED SIGNIFICANT DIMMING TO THE POINT I NEED TO DRIVE WITH MY BRIGHT LIGHTS ILLUMINATED TO SAFELY SEE - THEY ARE SO DIM THAT NOBODY CAN TELL THE BRIGHTS ARE ON! I WAS TOLD BY LOCAL CADILLAC DEALER THAT THE ENTIRE HEADLIGHT HOUSING MUST BE REPLACED BECAUSE NOT ONLY IS THERE CONDENSATION, IT HAS CAUSED THE "REFLECTIVE SILVER" INSIDE THE HOUSING TO DULL WHICH DOES NOT ALLOW PROPER OR SAFE REFLECTION OF THE HEADLAMP. I WAS ADVISED "SORRY, THIS IS NOT UNDER WARRANTY" AND BECAUSE THE ENTIRE THING NEEDS TO BE REPLACED AS IT IS ONE WHO PIECE, IT WILL COST APPROXIMATELY $1400 FOR PARTS - NOT INCLUDING LABOR. HOW CAN A 7 YEAR OLD VEHICLE HAVE HEADLIGHT CASING FAILURE AND "DULLING OF REFLECTIVE SILVER UNLESS THE HEADLAMP AND HEADLAMP HOUSING IS CLEARLY DEFECTIVE FROM THE MANUFACTURER? I CANNOT AFFORD TO REPLACE HEADLAMPS THAT CERTAINLY SHOULD NOT REQUIRE REPLACEMENT ON A 7 YEAR OLD VEHICLE. THERE SHOULD BE A RECALL!

PASSANGER AIRBAG DEFECTIVE. SERVICE AIRBAG LIGHT COMES ON. ALSO A KNOCK IN FRONT WHEELS AT TAKE OFF OR BACKING UP.

HESITATION WHEN EXCELLARATING. THIS IS FERY SCARY AND DANGEROUS, AS WHEN I PULL OUT IN TRAFFIC, HIT THE GAS, AND NOTHING HAPPENS FOR ABOUT 3 SECONDS. I HAVE TAKEN MY CAR TO THE DEALERSHIP, AND THEY CLAIM NOTHING IS WRONG. BUT I KNOW IT S. MY HUSBAND IS A MECHANIC WITH THE ARMY, AND HE SAYS THAT CAR IS A DEATH TRAP WAITING TO HAPPEN

MY 2011 CADILLAC SRX WITH DEFECTIVE HEADLIGHTS ON DIM SETTING. THE VISIBILITY IS VERY VERY POOR AND UNSAFE TO THE POINT OF WHERE I CAN'T DRIVE AT NITE. I REPLACED THE BULBS WITH THE MOST EXPENSIVE BULBS THAT I COULD BUY AND DID NOT HELP AT ALL. I FEEL THAT THIS IS UNSAFE FOR MY FAMILY AND I TO BE DRIVING AT NIGHT. I CAN'T DRIVE AT NIGHT WITH MY HIGH BEAMS ON AT NIGHT BLINDING PEOPLE OR GETTING PULLED OVER BY POLICE. THE ONLY OPTION AT THE DEALER IS TO REPLACE THE HEADLIGHT ASSEMBLY WITH THE EXACT SAME HEADLIGHTS THAT I HAVE NOW AND HAVING TO PAY FOR ANOTHER DEFECTIVE HEADLIGHT IS RIDICULOUS. THE VEHICLE HAS PROJECTION HEADLIGHT FOR LOW BEAMS. PROJECTION TYPE IS WAY OUT DATED AND WHY WOULD CADILLAC USE THAT KIND OF HEADLIGHT. I FOUND OUT THE THE FIRST NITE I DROVE IT I CAME WITHIN INCHES OF HITTING A PERSON ON A BICYCLE. IF MY SON HADN'T BEEN WITH ME I WOULD HAVE NEVER SEEN THE PERSON. THIS IS DEFINITELY A GM SCREW-UP AND THEY SHOULD MAKE IT RIGHT FOR THE CONSUMERS AND BEFORE SOMEONE GETS HURT OR KILLED WHICH I ALMOST EXPERIENCE WITH PERSON ON BICYCLE. I SHOULD NOT BE LIMITED TO ONLY DRIVING MY CAR IN THE DAYLIGHT HRS. THIS IS VERY STRESSFUL WHEN YOU HAVE SCHOOL ACTIVITIES IN THE EVENING HOURS AND TRYING TO HURRY TO GET HOME BEFORE IT GETS DARK. IT TAKES ME ALMOST 2 HRS TO GET TO MY MOTHER'S AND NOW I CAN'T EVEN DRIVE AND SPEND TIME WITH HER BECAUSE OF THESE DEFECTIVE HEADLIGHTS. I HOPE GM FIXES THIS PROBLEM AND I HOPE THEY UNDERSTAND THE SEVERITY OF THIS. GOD FORBID IF SOMETHING WERE TO HAPPEN TO ME OR MY FAMILY I HOPE THAT MY FAMILY OR I WOULD MAKE SURE GM WAS HELD ACCOUNTABLE FOR THE DEFECTIVE HEADLIGHTS. IT REALLY DISGUST ME BOUT CADILLAC NOW. CADILLAC WAS SUPPOSE TO A LUXURY CAR BUT NOW I AM LIMITED ON WHEN I CAN DRIVE IT.

I WAS PARKED IN A RESIDENTIAL DRIVEWAY AND OPENED THE REAR LIFTGATE TO REMOVE MY SON'S HOCKEY BAG FROM THE BACK. I WAS LEANING IN PRETTY FAR BECAUSE THE BAG HAD SLID TOWARD THE BACKSEAT, WHEN THE LIFTGATE CLOSED ON ITS OWN. I HAD NOT PRESSED ANY BUTTONS, NO ONE ELSE WAS IN THE VEHICLE OR AROUND. THE LIFTGATE HIT ME IN THE BACK AND PUSHED ME FORWARD AS IT CONTINUED TO CLOSE. I WAS PINNED (WITH HALF OF MY BODY IN THE CAR AND HALF OUT OF THE CAR) AND THE DOOR WAS CONTINUING TO CLOSE. MY LEFT ARM WAS STUCK UNDER ME. I WAS EVENTUALLY ABLE TO TURN SLIGHTLY AND USED MY RIGHT ARM AND RIGHT HIP TO TRY TO OPN THE HATCH. IT DID EVENTUALLY START TO OPEN. I WAS RELIEVED AND TOOK A DEEP BREATH AND THEN STARTED TO RETRIEVE THE HOCKEY BACK WHEN I REALIZED IT HAD CLOSED AGAIN. THIS TIME WAS EVEN WORSE AS I WAS COMPLETELY PINNED. I TRIED TO ROTATE AND USE MY RIGHT HIP AGAIN. I HONESTLY THOUGH MY CAR WAS GOING TO KILL ME. THE DOOR DID EVENTUALLY OPEN AGAIN AND THAT TIME I IMMEDIATELY GOT OUT OF THE CAR. I WATCHED AS THE HATCH OPENED AND THEN IMMEDIATELY CLOSED AGAIN. (THANKFULLY, WITHOUT ME IN IT THIS TIME.) I IMMEDIATELY CALLED MY DEALERSHIP. THEY MADE AN APPOINTMENT FOR ME IN ONE WEEK, SO I DID NOT USE THE HATCH AGAIN. I ALSO CALLED GM CUSTOMER SERVICE AS I WAS VERY CONCERNED THAT THIS COULD KILL SOMEONE. THE AGENT SAID SHE HAD NEVER HEARD OF THIS HAPPENING. I LATER FOUND OUT THAT THIS HAS HAPPENED FREQUENTLY AND THAT THE RIGHT STRUT IN MY LIFTGATE WOULD BE THE PROBLEM. SURE ENOUGH THE DEALER CONFIRMED THE PROBLEM AND REPAIRED IT AT MY EXPENSE. NOW, GM HAS PASSED ME FROM AGENT TO AGENT AND HAS DONE NOTHING FOR ME. THEY SAID THAT I "HAVE AN OBLIGATION AND RESPONSIBILITY TO ENSURE THAT THE SUBJECT VEHICLE AND ITS RELATED COMPONENTS ARE MAINTAINED AND PRESERVED IN THEIR IMMEDIATE POST-INCIDENT CONDITION.." I HAD IT FIXED BECASUE IT WOULD BE IRRESPONSIBLE NOT TO.

ONCE YOU BRAKE IT STAYS APPLIED , BRAKE LIGHT STAYS ON, THE BRAKE PEDAL DOES NOT RAISE ONCE YOU BRAKE BUT IT STAYS APPLIED, THAT WAY CAR DOES NOT GET APPROPRIATE SPEED BUT IT BRAKES ITSELF.

HEADLIGHTS ARE SO BAD DRIVE CAN NOT SEE UNLESS HIGH BEAMS ARE ON. ONCOMING DRIVERS CAN NOT SEE THE AUTO AT NIGHT. THIS IS AN ACCIDENT WAITING TO HAPPEN. WAS TOLD BY CADILLAC IT WOULD BE $200 OR MORE TO REPLACE THE LOW BEAM LIGHTS. ALMOST COLLIDED HEAD ON INTO ANOTHER CAR ON THE TACONIC PARKWAY COULD NOT SEE WHERE THE ROAD WAS AT NIGHT

VISIBILITY AT NIGHT IS VERY DANGEROUS MY LEFT HEADLIGHT HAD CONDENSATION /MOISTURE WATER IN IT AND IT CREATES A DANGEROUS DRIVING CONDITIONS. I HAVE TO REFRAIN FROM DRIVING AT NIGHT BECAUSE THE LIGHT IS SO DIM. I TRIED TO HAVE THE DEALERSHIP REPLACE AND THEY STATED THAT ALTHOUGH THERE HAVE BEEN MANY COMPLAINTS IT HAS NOT BEEN RECALLED THEREFORE THEY WILL NOT REPLACE AT NO COST. THE COST TO REPLACE ONE HEADLIGHT IS $800.00

DRIVER'S SIDE HEADLIGHT FAILED. DETERMINED IGNITER FAILURE DUE TO MOISTURE INTRUSION INTO HEADLIGHT ASSEMBLY. REPAIR COST $1900. THIS IS A KNOWN DEFECT BY CADILLAC. THOUGH REPLACEMENT ASSEMBLY WAS GM OEM, THE ILLUMINATION PATTERN ON THE DRIVER'S SIDE IS 24"-36" SHORTER THAN PASSENGER SIDE THAT HAS ORIGINAL ASSEMBLY FROM NOVEMBER, 2010 BUILD DATE. MANUAL AND COMPUTER ADJUSTMENT DID NOT CORRECT THE PROBLEM AND NO PROBLEMS REPORTED WHEN DIAGNOSTICS RUN.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO ILLUMINATE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR DURING THE FAILURE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000.

"TAKATA RECALL" I WAS GOING HOME WHEN OVER A BUMP IN ROAD AND WENT TO STOP AND BRAKES WENT ALMOST TO FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP. I ALMOST HIT ANOTHER CAR. THIS IS THE 2ND TIME THIS HAS HAPPENED. BOTH TIMES I HAD GONE OVER A BUMP IN THE ROAD. THE BRAKES FELT LIKE THEY WERE NOT GOING TO WORK AT ALL AND WENT TO THE FLOOR BOARD BEFORE I COULD GET THE CAR TO STOP.

HEADLITES DON'T LIGHT UP ROAD AT NIGHT NEED TO USE HIGH BEAMS

MOISTURE CONTINUES TO ENTER THE HEADLIGHTS CAUSING THE BULB TO SHORT OUT AND CREATING DANGEROUS DRIVING CONDIDTIONS. DEALERS WANT $1000 TO REPLACE THE HEADLAMP ASSEMBLY

MOSTURE/CONDENSATION IN PASSENGER HEADLAMP ASSEMBLY, CAUSED REDUCED ILLUMINATION AND FAILURE OF THE LAMP AND SUPPORTING ELECTRICAL ASSEMBLY

SUN ROOF DRAIN HOSE IS NOT PROBABLY SET UP. WHICH CASED LIFT GET MODULES TO SHORT OUT SO I CAN ALONG OR USE THE LIFT GATE AND WATER TO RUN IN TO THE VEHICLE

I PURCHASED MY 2011 CADILLAC SRX ON FEB. 3, 2018 AND SINCE HAVE HAD TO REPLACED THE ENTIRE HEADLAMPS ASSEMBLY 3 YES 3 TIMES WITHIN ONE MONTH OF HAVING THIS CAR. ALSO HAD TO REPLACE BACK DRIVERS SIDE HUB BECAUSE THE STABILITY LIGHT CAME ON AFTER HAVING IT ONLY 2 WEEKS. CAN NOT SEEING DRIVING AT NIGHT AND GM NEEDS TO DO A RECALL ON THESE LIGHTS BEFORE SOMEONE GETS KILLED BECAUSE OF IT!!!!

THE SERVICE REAR AXLE COMES UP ON THE DISPLAY AFTER DRIVING 5-6 MILES. I TOOK IT INTO THE DEALER TO LOOK AT AND THEY SAID THERE WERE LEAKS OF THE AXLE FLUID AND A PUMP IN THE REAR AXLE NEEDED TO BE REPLACED. TOTAL BILL IS $2100.

HEADLIGHT ON LOW BEAMS ARE ALMOST WORTHLESS. BOTH HEADLIGHTS HAVE FILLED WITH MOISTURE OVER THE LAST YEAR COMPOUNDING THE PROBLEM. THIS IS A "PREMIUM" AUTOMOBILE THEN THEY SHOULD TREAT THEM AS SUCH AND REPAIR THE PROBLEM.

THIS WINTER IT WAS FREEZING, MY 2011 SRX CADILLAC DISPLAYED A "REDUCED ENGINE POWER" MESSAGE, AND I COULDN'T GO OVER ABOUT 5 MILES PER HOUR. I HAD TO PULL OVER AND STOP THE CAR. AFTER A SHORT TIME, I RESTARTED THE ENGINE AND HAD POWER BACK. I TOOK THE CAR TO THE CADILLAC DEALERSHIP WITH THE CHECK ENGINE LIGHT ON. THEY SAID IT WAS MY THROTTLE BODY SENSOR. THE COST CAME TO $603. I WAS THE SECOND CAR OUT OF FOUR WITHIN A ONE WEEK TIME FRAME THAT HAD TO GET THIS PROBLEM FIXED. CADILLAC DID A RECALL FOR THIS SAME PROBLEM ON ITS OTHER VEHICLES BUT NOT THE SRX.

LOW BEAMS HAVE BEEN NOTICEABLY DIMMER OVER TIME. HIGH BEAMS A BRIGHT. LOW BEAMS SEEM DANGEROUS.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, BOTH FRONT HEADLIGHTS WERE DIMLY LIT, WHICH MADE IT DIFFICULT TO SEE THE ROAD AND TRAFFIC AHEAD. THE VEHICLE WAS TAKEN TO CHEVROLET OF TURNERSVILLE (3400 NJ-42, TURNERSVILLE, NJ 08012, (856) 516-6100) WHERE IT WAS DIAGNOSED THAT THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

MY 2011 SRX NEEDS TO HAVE THE FRONT PASSENGER HEADLIGHTS REPLACED DUE TO WATER IN IT COMPLETELY OUT AND NOW THE DRIVER SIDE AS WELL IS HAVING CONDENSATION AND WATER LEAKING. SO I NOW HAVE TO HAVE TWO HEADLIGHTS REPLACED. HEADLIGHT OUTAGE WAS NOTICED DRIVING HOME ON HIGHWAY AND NOTICED CAR IS NOT LIGHTING UP THE HIGHWAY PROPERLY.

HEADLAMPS HAVE BECOME SO DIM THEY ARE VERY DANGEROUS AND THE ONLY WAY TO DRIVE AT NIGHT IS WITH HIGH BEAMS WHICH IS ALSO NOT SAFE FOR OTHER MOTORIST. I DO NOT SEE ANY MOISTURE IN EITHER HEADLAMP AS OTHERS HAVE STATED. IN READING THE OTHER NUMEROUS COMPLAINTS THIS IS A SITUATION THAT NEEDS TO BE ADDRESSED AND REPAIRED BY THE MANUFACTURER FOR A FAULTY AND DANGEROUS PRODUCT.

THE HEADLIGHTS ON THIS VEHICLE PROVIDES NO ILLUMINATION WHEN SET ON DIM. WE HAVE TO DRIVE WITH OUR BRIGHTS ALL THE TIME. ABSOLUTELY CAN NOT SEE WHEN USING THE DIM SETTING. IT IS FRIGHTENING.. IT DOES NOT MATTER IF VEHICLE IS MOVING OR SITTING STILL...USING THE DIM HEADLIGHTS PROVIDE THE SAME ILLUMINATION AS NOT USING ANY LIGHTS AT ALL.

ON HIGHWAY GOING 75MPH SUDDENLY REDUCED POWER MODE & SERVICE STABILLITRAK MESSAGES. CAR IMMEDIATELY DOWNSHIFTED TO 45MPH WHICH COULD'VE CAUSED A MAJOR ACCIDENT. TSB 14582A ' THROTTLE BODY ' REDUCED POWER MODE WHICH STATES 'THIS SPECIAL COVERAGE COVERS THE CONDITION DESCRIBED ABOVE FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP' EXISTS, YET MY DEALER WILL NOT HONOR THE EXTENSION ON THE WARRANTY BECAUSE MY VIN IS NOT PART OF THE TSB.

EXTREME MOISTURE BUILDUP IN BOTH HEADLIGHT ASSEMBLIES CAUSING DECREASED NIGHTTIME VISIBILITY AND ADDITIONALLY CAUSING BULBS TO BLOW OUT. PURCHASED 2011 SRX USED IN 2017 WITH 63,000 MILES, NOT AWARE OF THE DEFECT AT THAT TIME. A LIMITED WARRANTY WAS ALSO PURCHASED FOR AN ADDITIONAL $2700 BUT WAS INFORMED AFTER ASKING THE DEALERSHIP TO INVESTIGATE THAT DEFECTIVE HEADLIGHTS ARE NOT COVERED. QUOTED ALMOST $5,000 TO REPLACE BOTH. THIS IS HIGHLY UNSAFE AS WELL AS UNFAIR TO THE PUBLIC, NOT ONLY THE RISK OF FAILURE POTENTIALLY CAUSING BODILY HARM BUT I DO NOT BELIEVE THAT I SHOULD BE REQUIRED TO PAY AN ADDITIONAL $5,000, NOT INCLUDING THE WARRANTY PURCHASED, TO REPAIR A MANUFACTURER'S DEFECT.

VISIBILITY IS DANGEROUS WHEN HEADLIGHTS ARE ON LOW BEAMS. IT APPEARS AS IF YOU ARE DRIVING WITH YOUR LIGHTS OFF- MAJOR SAFETY HAZARD- VERY DANGEROUS!! WAS ALMOST HIT HEAD ON BECAUSE DRIVER DID NOT SEE MY VEHICLE.

HEAD LIGHTS FULL OF WATER

WHEN YOU GO THROUGH A PUDDLE THE STEERING LOCKS UP AND YOU CAN'T MOVE FOR ABOUT 15 20 SECONDS THIS CAUSES YOU TO PANIC AND IS DANGEROUS CAUSE YOU CAN'T STRAIGHT OUT THE WHEEL.

11-21-17 AFTER DRIVING IN THE DARKNESS OF WINTER NOW I HAVE NOTICED MY HEADLIGHTS BOTH RIGHT AND LEFT ARE VERY DIM AND HAR TO SEE THE ROAD AHEAD. MY BRIGHT LIGHTS WORK WELL AND I USE THEM WHEN NO OTHER CARS ARE COMING HEAD ON. I THOUGHT IS WAS MY EYESIGHT BUT STARTED TO INVESTIGATE AND SAW HUNDREDS OF COMPLAINTS ON LINE. HAVE NOT SEEN ANY RECALL NOTICES FOR THIS DANGEROUS HEADLIGHT FAULT. AUTO HEADLIGHTS ARE DIM WHEN DRIVING.

I HAVE A 2011 SRX THAT HAS 78,000 MILES ON IT. THE HEADLIGHTS ARE NOT SEALED PROPERLY AND WATER LEAKS INTO THE HEADLAMP ASSEMBLY. THE WATER HAS CAUSED THE HEADLIGHTS TO BE SO DIM THAT I CAN BARELY SEE AT NIGHT. IT'S LIKE DRIVING WITH FLASHLIGHTS. I TOOK IT TO THE DEALER AND THEY WANTED $1400 FOR NEW LIGHTS. I CALLED GM TO SEE IF THEY WOULD ASSIST WITH THIS OUTRAGEOUS AMOUNT OF MONEY FOR NEW HEADLIGHTS AND THEY REFUSED ANY ASSISTANCE. THE SAID THIS WAS A NORMAL MAINTENANCE ITEM. I HAVE BEEN DRIVING FOR 40 YEARS AND HAVE NEVER HAD MY HEADLIGHTS LEAK AND HAVE MOISTURE IN THEM, SO I DISAGREE THAT IT IS A NORMAL MAINTENANCE ITEM. WHEN I BALKED AT THE $1400 QUOTE, THE SERVICE DEPARTMENT AT THE DEALER SUGGESTED THAT THEY COULD DRILL HOLES IN THE OUTER COVER AND DO A RESTORATION CLEANUP OF THE LIGHT ASSEMBLY. I PAID $418 FOR THEM TO DO THAT. JUST PICKED IT UP AND THERE IS STILL WATER IN BOTH LIGHTS.

DRIVING LIGHTS WENT DULL. THE LENSE AND REFLECTOR TURNED YELLOW. WE HAD TO REPLACE BOTH LIGHTS.

CONSTANT MOISTURE IN THE HEADLAMPS CAUSE SERIOUS VISION ISSUES WHEN LIGHTS ARE ON DIM. LIGHTING IS OBSTRUCTED AND VISUAL OF THE ROAD IS SERIOUSLY IMPAIRED. THE DIM LIGHTS ARE NOT FUNCTIONAL WITH CONSISTENT MOISTURE. THERE IS A CURRENT LAWSUIT INVOLVING OTHER GM VEHICLES FOR THIS VERY REASON. A RECALL NEEDS TO BE ISSUED.

WATER IS GETTING INTO THE HEAD LIGHTS ON BOTH SIDES OF MY CAR

THE HEADLIGHTS ARE BOTH FULL OF MOISTURE AND THEY KEEP SHORTING OUT AND DON'T WORK ALLO THE TIME.I CALLED CADILLAZC DEALER AND THEY WANT $4500.00 TO REPLACE THEM.I CAN N OT GET AFTER MARKET HEADLIGHTS.THEY HAVE MOTORS IN THEM WHICH MOVE WHEN CAR TURNS.I HEARD THAT THERE IS A DEFECT IN IN THEM AN D GM HAS NOT SAID ANYTHING ABOUT IT .NOT SURE IF THIS IS GTRUE OR NOT BUT I CAN'T SEE THE PRICE TO REPLACE THEM AND IM DISABLED ,RETIRFED AND SOUN DS LIKE THE PRICE IS OUT OF THIS WORLD AND FEEL LIKE THEY ARE PRICE GOUGING!!!! TOOK THEM APART AN D DRIED THEM OUT BUT MOISTURE CAME RIGHT BACK IN BOTH HEADLIGHTS AGAIN.CAN NOT SEE ANY DEFECTS IN LIGHTS BUT MOISTURE IS STILL GETTING IN AND CAUSING LIGHTS NOT TO WORK.BEEN DRIVING AROUND WITH FOG LIGHTS BUT I NO THIS IS NOT SAFE AND SOMETHING IS WRONG FOR BOTH LIGHTS TO FILL UP WITH MOISTURE.CADILLAC DEALER (HILL CADILLAC IN NEWTOWN SQUARE PA SAID THEY ARE NOT COVERED UNDER EXTENDED WARRANTY AND CAR ONLY HAS 50,000 PLUS MILES ON IT AND HEADLIGHTS FILL UP WITH MOISTURE AND SHORT OUT.THE PRICE TO REPLACE THEM IS OUTRAGIOUS AND HEARD THAT STILL MIGHT NOT CORRECT IT????

HEADLIGHT ASSEMBLY DEVELOPED CONDESATION AND LIGHT FAILED

LAST YEAR , JUST AFTER MY WARRANTY WAS OVER, I NOTICED A PANT BUBBLING(RUST ) ON THE EDGE OF THE HOOD. DEALER WANTED $200 TO FIX IT. MY CAR IS 6 YEARS OLD (60000 MILES ) NOW AND IS SPOTLESS OTHERWISE. I AM VERY DISAPPOINTED WITH RUST SHOWING UP.

TRANSMISSION SHIFTING DELAY IS A ISSUE, CONTINUOUSLY, FROM DAY ONE . I COMPLAINED TO THE DEALER MANY TIMES, NOTHING COULD BE DONE. ON A FEW OCCASIONS THIS DELAY MADE ME PRETTY SCARY AND DANGEROUS. I KNOW THAT THERE WAS A RECALL FOR 2012 AND NEWER MODELS FOR SIMILAR PROBLEM.

WHILE DRIVING MY VEHICLE ON THE HIGHWAY I HAD A HARD TIME TO SEE THE HIGHWAY & THE PANEL ON MY DASH CAME ON SAYING MY RIGHT LOW BEAM LAMP NEEDED TO BE CHECKED. I DROVE HOME VERY CAREFULLY & PARKED MY CAR. THE NEXT DAY J BROUGHT MY CAR TO SEE ABOUT GETTING THE LAMP FIXED & THEY TOLD ME I NEEDED A WHOLE NEW LIGHT ASSEMBLY. I'VE READ IN THE INTERNET THAT HUNDREDS IF NOT THOUSANDS OF PEOPLE ARE HAVING THIS SAME PROBLEM IN THEIR CADILLAC SRX 2011. I THINK IF THAT MANY PEOPLE ARE HAVING THESE PROBLEMS THERE SHOULD BE A RECALL IN THIS MAKE & MODEL CAR. IT WILL COST OVER $1400 TO FIX IT. THEY SAID THERE IS CONDENSATION/WATER WHICH CAUSED IT TO GO OUT ITS. IT SEALED CORRECTLY

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY DUE TO MOISTURE WITHIN THE HEADLIGHT ASSEMBLY. THE CONTACT TOOK THE VEHICLE TO THE ORIGINAL UNKNOWN LOCAL DEALER WHERE THEY REMOVED THE HEADLIGHTS AND ADDED A PROTECTIVE COATING; HOWEVER, THE REMEDY FAILED. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER (THOMPSON BUICK GMC CADILLAC, 2600 WAKE FOREST RD, RALEIGH, NC, 27609) TO BE SERVICED FOR A SEPARATE RECALL AND THE CONTACT INFORMED THEM OF THE MOISTURE IN THE HEADLIGHT. THE DEALER STATED THAT THE MOISTURE CAUSED A FILM AND THE DIAGNOSIS WOULD BE TO REMOVE AND REPLACE THE HEADLIGHT STRUCTURE RESEAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 83169952152. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THERE WERE NO OPEN RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

CANNOT HEAR SOUNDS WHEN USE TURN SIGNAL LEVEL I.E. SHOULD CLICK...CANNOT HEAR RADIO, AGAIN SOUND ISSUE,... BELT UNFASTENED SOUND INDICATOR DOES NOT WORK...DOOR AJAR SOUND INDICATOR DOES NOT WORK. YOU CANNOT HEAR ANYTHING. TYPICALLY STATIONARY AND IN MOTION THE SOUND INDICATORS DO NOT WORK TURNING ANY DIRECTION AND DRIVING ON HIGHWAY OR CITY STREETS SAME ISSUE OCCURS. SINCE THIS IS SUMMER NO IDEA IF WEATHER IS A FACTOR. OCCURS WHETHER CAR IS ON, STATIONARY, OR MOVING.

THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SATURN OUTLOOK, BUICK ENCLAVE THAT WAS MANUFACTURED DURING THE SAME PERIOD AS THE SRX. THIS STARTED LAST YEAR BUT THE DEALER SAID I WOULD HAVE TO TAKE CARE OF IT EVEN THOUGH IT FAILED FAIRLY EARLY IN THE CARS LIFE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BLACK CHEVROLET, CADILLAC AT 601 E. BESSEMER AVENUE, GREENSBORO, NC 27405) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS CONDENSATION IN THE HEADLAMPS. THE CONTACT WAS INFORMED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE RAINING, THE WELL IN THE REAR OF THE VEHICLE FILLED WITH WATER, WHICH FLOODED THE REAR ELECTRICAL SYSTEM IN THE REAR OF THE VEHICLE. THE FAILURE RESULTED IN THE LIFTGATE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC MODULES IN THE REAR OF THE VEHICLE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER'S COMMUNICATION (G-208314) AND FURTHER ASSISTANCE WOULD NOT BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

CADILLAC HAS REFUSED TO DO THE FACTORY RECALLS DO TO THE FACT THAT THE CARS HAS A REBUILT TITLE. HOW CAN THIS LIMIT THEM TO NOT FIXING FACTORY RECALLED PARTS THAT WHERE NOT DAMAGED

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 8/29942455009. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

I OWN A 2011 CADILLAC SRX 66,000 MILES, IT HAS BEEN IN OUR FAMILY SINCE IT WAS PURCHASED NEW AT CAMARGO CADILLAC. I TOOK IT IN TODAY FOR SIMPLE OIL CHANGE AND TIRE ROTATION. I WAS INFORMED BY PHONE THAT MY HEADLIGHT WAS OUT ON THE DRIVER SIDE, NEWS TO ME. THIS CAR HAS A CATASTROPHIC DEFECT IN THE HEADLAMPS AND I AM NOT THE ONLY ONE TO EXPERIENCE IT. THERE ARE NUMEROUSREPORTS OF THIS ISSUE ONLINE, WHERE CONDENSATION BUILDS IN HEADLAMP AND CAUSES FAILURE. AM I NOT SUPPOSE TO DRIVE MY LUXURY VEHICLE IN THE RAIN OR TAKE IT TO THE CAR WASH? I FIRST EXPERIENCED THIS ON MY PASSENGER SIDE LIGHT IN LATE 2015, LIGHT FAILED WHILE DRIVING AND THE WHOLE HEADLAMP HAD TO BE REPLACED. NOW A YEAR LATER WE ARE GOING THROUGH THE SAME ISSUE WITH THE DRIVER SIDE. I ASSUME THIS WILL FALL ON DEAF EARS AS NO ONE WANTS TO DO ANYTHING TO ASSIST WITH THIS ISSUE FROM DEALERS TO GM CUSTOMER SERVICE. 1300.00 FORA NEW HEADLIGHT ASSEMBLY FOR SECOND TIME ON A CAR 6 YEARS OLD, UNHEARD OF ! I HAVE OWNED SEVERAL VEHICLES AT THE AGE OF 46, AND HAVE NEVER HAD TO HAVE 1 LET ALONE 2 HEADLIGHT ASSEMBLY'S REPLACED. GM HAS AN ISSUE AND SHOULD OWN UP TO IT ! .WHAT WAS EVEN MORE AGGRAVATING WAS THE NON-CHALANT ATTITUDE AT THEJEFF WYLER CADILLAC DEALERSHIP AND WITH GMCUSTOMER SERVICE, AS IF THIS WAS NORMAL AND I WAS CRAZY. HONESTLY TAKE A POLE OF GM EMPLOYEES HOW MANY OF THEM /OR THEIR FAMILY MEMBERS HAVE HAD / AND WOULD BE OKAY WITHPAYING FOR 2 HEADLIGHT ASSEMBLY'S REPLACEMENTS ON THEIR 6 YEAR OLD LUXURY VEHICLE ?????

DRAINAGE TUBES IN CARS WITH SUNROOFS ARE CLOGGING AND SHORTING OUT THE LIFT GATE MODULE WHICH COULD CAUSE OTHER ELECTRICAL PROBLEMS OR POSSIBLE A MELTDOWN OR FIRE.. I BOUGHT ONE MODULE AND THE DEALERSHIP BOUGHT THE SECOND ONE THIS WEEK. SINCE THIS OCCURRED WITHIN THE FIRST 30 DAYS I OWNED THE CAR, LUCKILY THE DEALERSHIP COVERED IT. CADILLAC REFUSES TO ADMIT THE DESIGN IS POOR AND WILL NOT HELP CONSUMERS WITH THE COSTS ASSOCIATED WITH REPAIRS (PER THE CONVERSATION I HAD WITH THEM TODAY) IF YOU LOOK ON YOUTUBE OR OTHER SITES FOR CADILLAC OWNERS, YOU WILL SEE HOW MANY SRX'S IT INVOLVES. IT'S WELL OVER $500 TO HAVE THIS REPAIRED DEPENDING UPON THE DEALERSHIP/PRICE OF MODULE/LABOR COSTS. PLEASE CONSIDER A RECALL. THANK YOU.

I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY SRX, THIS PROBLEM MOSTLY OCCURS WHEN I AM ALMOST AT A COMPLETE STOP THEN I ACCELERATE AND NOTHING, IT ALMOST MAKES ME THINK THE VEHICLE HAS DIED. I CAN ALSO FEEL A MILD CLUNK WHEN LETTING MY FOOT OFF THE ACCELERATOR. I HAVE HAD THE CAR IN THE SHOP AND WAS TOLD I NEEDED TO HAVE THE TCM REPROGRAMMED, SO I AGREED TO THE REPAIR. I CAN HONESTLY SAY THAT REPAIR DID NOTHING TO HELP THE ISSUE. I BOUGHT THE CAR PREOWNED AND DIDNT NOTICE THE ISSUE FOR ABOUT A MONTH OR SO AFTER THE PURCHASE. THE ISSUE SEEMS INTERMITTENT, BUT WHEN IT DOES HAPPEN IT IS SCARY. ESPECIALLY WHEN PULLING OUT INTO TRAFFIC AND THE CAR DOESN'T ACCELERATE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER ENTERING THE CABIN OF THE VEHICLE FROM THE SUN ROOF DRAINAGE LINES. DUE TO THE MOISTURE FROM THE WATER IN THE VEHICLE, THE DEFROSTER BECAME INOPERABLE. THE CONTACT ALSO STATED THAT THE TRUNK RELEASE BUTTON BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE SUN ROOF DRAIN LINES WERE CLEANED AND REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

WATER INTRUSION INTO HEADLAMP CAUSED BALLAST AND BULB TO SHORT OUT.

THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DEALER ALSO CLAIMS THIS IS A COMMON COMPLAINT. AS A ASE CERTIFIED MASTER ADVANCE LEVEL TECHNICIAN WITH 35 YEARS EXPERIENCE I BELIEVE THIS IS A SOFTWARE OR PROGRAMING PROBLEM AND CAN ONLY BE REPAIRED BY GM ,BUT DOUBT THAT WILL HAPPEN TILL PEOPLE DIE. THESE CARS ARE LOSING A LOT OF RESALE VALUE AS THIS PROBLEM CONTINUES TO GROW AND IS MORE WELL KNOWN, THIS I LEARNED FIRST HAND WHEN I TRIED TO TRADE-IN FOR NEW.

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO FRONT & REAR WHEEL BEARING FAILURE AND SEEKS REIMBURSEMENT REPAIRS. *SMD THE CONSUMER STATED AT 45,000 MILES THE FRONT WHEEL BEARING WAS REPLACED. TWO MONTHS LATER, THE REAR WHEEL BEARING WAS REPLACED. *JB

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ENOUGH DISTANCE LIGHT. A CERTIFIED MECHANIC REPLACED THE BULBS; HOWEVER, THE FAILURE OCCURRED. THE CERTIFIED MECHANIC WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT CALLED THE DEALER WHO INFORMED THE CONTACT THAT THE ENTIRE HEADLIGHT ASSEMBLY, INCLUDING THE HIGH BEAMS, NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.

RIGHT HEADLIGHT FOGGING AND CONDENSATION WITHIN SEALED BEAM IN FOG, RAIN AND SNOW CONDITIONS.

MY SRX HAS WHINING NOISE IN THE FRONT DRIVERS SIDE FRONT WHEEL WHEN DRIVING. *TR

THE PASSENGER SIDE HEADLIGHT HAS A LOT OF CONDENSATION IN IT AND RESTRICTS THE AMOUNT OF LIGHT BEING PUT OUT. THE DRIVER SIDE ALSO HAS MOISTURE BUT NOT AS MUCH AS THE PASSENGER. THE PASSENGER TAIL LIGHT DOES NOT WORK WHEN THE LIGHTS ARE ON. NO ACCIDENTS THAT I AM AWARE OF.

LOW BEAM HEADLIGHTS ARE USELESS. THEY ONLY LIGHT UP ONE CAR LENGTH. I SEE OTHERS HAVE COMPLAINED ALSO. WE HAVE THE "LUXURY" MODEL WITH THE HALOGEN LIGHTS. I SEE THIS AS A SAFETY FACTOR. THERE WAS NO ACCIDENT, I JUST DON'T FEEL COMFORTABLE DRIVING THIS CAR AT NIGHT DUE THE POOR LIGHTING. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: 235/6518 (NA). WHILE THE TIRES WERE BEING ROTATED, THE TECHNICIAN SUGGESTED HAVING THEM INSPECTED BY A QUALIFIED MICHELIN TECHNICIAN. THE VEHICLE WAS TAKEN TO A MICHELIN DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES SHOWED SIGNS OF ROTTING AND CRACKING IN THE TREADS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 21,814. THE DOT NUMBER WAS NOT AVAILABLE.

ON SEVERAL OCCASIONS, THE HATCHBACK LIFTGATE OPENED BY ITSELF. THEN IT WOULD NOT OPEN AT ALL WHICH DOESN'T ALLOW ANY ACCESS TO THE REAR CARGO AREA WHERE FLAT TIRE REPAIR GEAR IS LOCATED. I THEN DETERMINED THAT THE EXPENSIVE ELECTRICAL LIFTGATE MECHANISM BECAME SUBMERGED IN WATER FROM SUNROOF DRAIN TUBES THAT FAIL TO DRAIN RAIN TO THE GROUND. A FURTHER LOOK REVEALED THAT THE FRONT SEAT AND REAR SEAT FLOOR MATS WERE SATURATED WHERE ELECTRICAL CABLES ARE ROUTED. CAN YOU PROVIDE ME WITH A COPY OF NHTSA REFERENCE # 10078604 OR TSB REFERENCE # PIC-5260-A OR ANY OTHER INFORMATION WHY GENERAL MOTORS HASN'T RECALLED CADILLACS WITH THIS UNSAFE CONDITION.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS DIMMED AND FAILED TO ILLUMINATE. IN ADDITION, THE HEADLIGHT ASSEMBLY RETAINED WATER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

THIS IS THE 2ND TIME FOR THIS REPAIR... THE BACK HATCH WON'T LIFT, THE SUNROOF WON'T OPEN, THE BACKUP CAMERA IS FOGGY, AND THE DOOR LOCKS WON'T ENGAGE WHEN THE VEHICLE IS PUT IN GEAR. ONCE AGAIN, THE "MOTOR" THAT RUNS ALL OF THESE THINGS HAS GOTTEN WATER IN IT AND HAS BURNT UP. FIRST TIME REPAIR....$2300. THIS TIME, I DON'T HAVE THE FINAL TOTAL YET, BUT I THINK THEY SAW ME COMING. CONSIDERING THAT MY CAR IS ALWAYS PARKED UNDER COVER, MY OPINION IS THAT THIS IS A FLAW WITH THE WAY THE CAR IS MADE. IF YOU PAY THIS MUCH MONEY FOR A NICE VEHICLE, YOU EXPECT IT TO DELIVER ON ALL FRONTS--NOT LEAK AND FRY WHEN IT RAINS. AGAIN, SAME REPAIR WITHIN 2 YEARS.

THE HEADLIGHT SEAL IS LEAKING ALLOWING WATER TO ENTER. I'VE REPLACED 1 AND NOW THE OTHER 1 IS LEAKING

THE LOW BEAM HEADLIGHTS ARE VERY INADEQUATE FOR NIGHT TIME DRIVING. IT APPEARS THAT THE INTENSITY OF THE LOW BEAMS ARE THE SAME AS WHEN THEY ARE USED FOR DAYTIME DRIVING LIGHTS. THE HIGH BEAMS FUNCTION NORMALLY. I HAVE TRIED TO USE THE LOW BEAMS IN BOTH THE AUTOMATIC AND MANUAL MODE, STILL VERY LOW LIGHT. REPLACED BOTH LOW BEAM BULBS TO NO AVAIL.

MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND TO HAVE CAR FIX. NOW THEY SAID NO. IT NOT THERE FAULT. WHY DID I GO TO ALL TROUBLE TO GET MEDICAL NUMBER TELL ME THE GOING PAY.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE INADVERTENTLY DECELERATED TO 20 MPH. THE VEHICLE STABILITY ENGINE AND ENGINE POWER REDUCE WARNING INDICATORS ILLUMINATED. THE ISSUE RECURRED SEVERAL TIMES WHILE THE CONTACT WAS DRIVING THE VEHICLE TO THE DEALER. THE CONTACT STATED THAT THE VEHICLE NEEDED TO BE TURNED ON AND OFF TO CORRECT THE ISSUE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ISSUE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 78,892. UPDATED 01/27/17*LJ

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING MULTIPLE SPEEDS, BOTH OF THE HEADLAMPS SHUT OFF WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER HAD NOT REPAIRED THE VEHICLE, BUT INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY MOISTURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,000.

3 OF THE 4 WHEEL BEARING/HUBS ARE BAD. NEED TO REPLACE THREE. THOUGHT IT WAS TIRES, BUT IT IS THE WHEEL BEARINGS. I HAVE 114,000 MILES ON THE VEHICLE AND NO POWER TRAIN WARRANTY NOW. HAS BEEN LIKE THIS FOR 50,000 MILES AND THOUGHT IT WAS THE TIRES I BOUGHT BECAUSE IT STARTED RIGHT AFTER NEW TIRES INSTALL.

THE PASSENGER SIDE HEADLIGHT HAS MOISTURE IN IT AND DOES NOT WORK. THIS APPEARS TO BE A COMMON PROBLEM WITH SOME OWNERS REPORTEDLY LOSING BOTH HEAD LAMPS DO TO THIS PROBLEM. EXTREMELY DANGEROUS. ONE PERSON ON THE CADILLAC FORUM REPORTED THAT THERE WERE 30,000 POST REGARDING THIS PROBLEM. GOING BACK SEVERAL YEARS. THIS APPEARS TO BE AN ONGOING DESIGN PROBLEM THAT GM REFUSES TO ACKNOWLEDGE. THE COST TO FIX IS ABOUT $1500 PER LAMP.

SUV LOW BEAM LIGHTS DON'T ILLUMINATE THE ROADWAY. DRIVING FROM FLORIDA TO MARYLAND, I WAS UNABLE TO SEE THE ROADWAY MARKINGS UNLESS THEY HAD REFLECTIVE STRIPS. RAINY WEATHER MAKES IT IMPOSSIBLE TO SEE AT ALL. ONCOMING HEADLIGHTS MAKE STAYING ON THE ROADWAY NEARLY IMPOSSIBLE. THIS DEFECT CAUSES THE DRIVER TO USE HIGH BEAMS MAKING IT DANGEROUS FOR ONCOMING TRAFFIC.

MY WIFE WAS GOING TO LEAVE THE HOUSE YESTERDAY (7/29/2016) MORNING TO START HER DAY. SHE CALLED TO NOTIFY ME THAT THE CADILLAC WOULD NOT START. THE CAR WAS PARKED IN THE DRIVEWAY. ONLY THE INTERIOR LIGHTS WOULD COME ON. BY THE TIME I GOT HOME THAT AFTERNOON THE CAR WOULD START BUT ANYTHING ELECTRONIC WAS GOING CRAZY. THE DASH LIGHTS, RADIO, WARNING SYSTEMS WERE ALL FLICKERING ON AND OFF. I EVENTUALLY DISCONNECTED THE BATTERY BECAUSE THE CAR WOULD NOT STOP POWERING UP THE DASH AND RADIO. BEING IN THE BUSINESS THAT I AM IN,I KNEW THERE WAS MOST LIKELY A MOISTURE PROBLEM. SO TODAY AFTER DOING A LITTLE SEARCHING ON THE INTERNET AND FOUND THAT THIS VEHICLE HAS A PROBLEM WITH SUNROOF LEAKAGE. I THEN GO TO CHECK UNDER MY FLOOR MATS FOR WATER. CARPET WAS WET. I THEN PROCEEDED TO PULL BACK THE CARPET AND FOAM. I FOUND WATER EVERYWHERE. I SUCKED UP ABOUT 2 GALLONS FROM THE FRONT AND BACK SEAT AREAS. WITHOUT PULLING UP THE CARPET YOU WOULD HAVE NEVER KNOW THERE WAS WATER IN THE CAR. I WOULD ASSUME THIS IS ALSO THE REASON MY LIFT GATE WENT OUT ABOUT 6 MONTHS AGO. POSSIBLY THE CAUSE OF MY WINDOWS BEING VERY SLOW TO RISE. BECAUSE IT LOOKS LIKE MUCH OF THE WIRING RUNS ALONG THE SIDES OF THE CAR UNDER THE CARPET. I AM VERY DISAPPOINTED WITH THE PERFORMANCE OF THE THIS CAR. MY WIFE AND I MADE IT TO PLACE IN LIFE WHERE WE FINALLY DECIDED TO SPLURGE A LITTLE ON A LUXURY CAR AND THIS IS WHAT WE GOT. I UNDERSTAND THINGS BREAKING DOWN AND MAKING REPAIR,S BUT THIS IS APPARENTLY A FLAW IN THEIR SUNROOF DESIGN AND GM HAS TO KNOW ABOUT IT . THIS CAR HAS 48000 MILES.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 30 MPH, THE REAR AXLE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESET THE REAR AXLE LIGHT, BUT THE ISSUE RECURRED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE MANUFACTURER ONLY REIMBURSED 600.00 OUT OF THE TOTAL COST OF 1,344.11 FOR THE REPAIRS. *JS

VERY BAD LIGHTING OF LOW BEAM HEAD LIGHTS..CANNOT SEE LIGHTS ON ROAD

LIFT GATE FAILED TO OPEN. ACCORDING TO WARRANTY COMPANY WATER LEAKED FROM THE SUNROOF FROM THE DRAINS ONTO THE LIFTGATE MOTOR AND SHORTED IT OUT. IT WAS NOT COVERED BY THE WARRANTY BECAUSE IT WAS CONSIDERED WATER DAMAGED.

THE 2011 CADILLAC SRX STALLS WHEN TRYING TO PULL OFF FROM BEING A STOP SIGN. IT DOES NOT ACCELERATE APPROPRIATELY. IT STALLS. IT COULD BE A MAJOR ISSUE WHEN DRIVING ON THE INTERSTATE OR PULLING OUT INTO TRAFFIC FROM BEING AT A STANDSTILL. IT IS LIKE THE TRANSMISSION STALLS AND DOES NOT CHANGE GEARS. THIS HAS HAPPENED ON SEVERAL OCCASIONS.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LIFTGATE CLOSED WITHOUT WARNING. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND RIGHT SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. UPDATED 07/22/16*LJ *CN

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE REAR LIFTGATE CLOSED INDEPENDENTLY AND STRUCK THE CONTACT'S HEAD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

] LEAKING HEADLIGHTS! (WATER, CONDENSATION, MOISTURE, ETC)

VEHICLE HEADLAMPS WENT OUT TOTALLY WITHIN 2 DAYS AFTER MOISTURE AND CONDENSATION APPEARED BEHIND PROTECTIVE CLEAR SEALED COVERS. LEFT SIDE WENT OUT WHILE VEHICLE WAS IN MOTION, RIGHT SIDE WAS OUT WHEN I ARRIVED FOR SERVICE THE NEXT DAY. I WAS CHARGED $1354.47 BY CADILLAC TO REPLACE ALL COMPONENTS ON EACH SIDE, INCLUDING NEW CLEAR COVERS AND SEALS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. WHEN I PICKED MY VEHICLE UP FROM CADILLAC DEALERSHIP, THERE WERE SEVERAL CADILLACS LINED UP, ALL WITH MOISTURE BEHIND THE CLEAR LENS COVERS. I COULD NOT DRIVE MY VEHICLE AT NIGHT UNTIL THIS REPAIR WAS COMPLETED.

LOW BEAMS ARE TOO DIM. WHEN I'M ON ROADS THAT DO NOT HAVE REFLECTIVE STRIPES I CAN'T SEE THE SIDES OF THE ROAD. THIS IS PARTICULARLY DANGEROUS WHEN APPROACHING ONCOMING TRAFFIC.

BOTH FRONT (L & R) WINDOWS OPERATE VERY SLOWLY WHEN GOING UP. SO SLOWLY, IN FACT, OFTEN "MANUAL ASSISTANCE" (THE USE OF THE DRIVER'S HAND GRASPING THE WINDOW-HELPING IT UP-AS IT S-L-O-W-L-Y RISES) IS REQUIRED. NATURALLY, THE 4 YEAR BUMPER TO BUMPER WARRANTEE JUST EXPIRED 2 MONTHS AGO. THIS IS A DISGRACE! A 4 YEAR OLD CADILLAC(28K MILES) WITH "$2.00" (CHEAP!!) WINDOW MOTORS. AND GM WONDERS WHY MERCEDES, LEXUS AND BMW TRUMP THEM EVERY YEAR. NO MYSTERY!

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT CONDENSATION ENTERED THE HEADLIGHT UNIT AND CAUSED THEM TO FAIL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASS FLOW SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. ...UPDATED 04/26/16 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY REPLACING THE MASTER CYLINDER. *JS

FRONT HEADLIGHT ASSEMBLIES ARE DEFECTIVE AND ALLOW CONDENSATION TO BUILD UP BEHIND LENS CAUSING HEADLIGHTS TO BE LESS EFFECTIVE AND EVENTUALLY SHORT OUT ELECTRICAL SYSTEM. THIS CONDITION HAS OCCURRED TWICE (ON BOTH FRONT PASSENGER AND DRIVERS SIDE) SINCE I PURCHASED THIS VEHICLE IN 2014, MOST RECENTLY WHILE DRIVING HOME ON THE HIGHWAY AT NIGHT NEARLY CAUSING AN ACCIDENT. THESE DEFECTIVE HEADLIGHT ASSEMBLIES ARE VERY DANGEROUS AND SHOULD BE ADDRESSED, VIA A RECALL, BY CADILLAC ASAP. AN INTERNET SEARCH ON THIS ISSUE REVEALED HUNDRED OF SIMILAR COMPLAINTS AND I SUSPECT CADILLAC IS WELL AWARE OF THIS DEFECTIVE PART.

SOMETIMES WHEN ACCELERATING IT BOGS DOWN. DANGEROUS WHEN YOU NEED PULL OUT IN TRAFFIC. TOOK IT TO DEALERSHIP AT LEAST 5 TIMES. THEY CHECKED CODES. NEVER COULD GET IT TO REPEAT AT DEALERSHIPS.

BRAKES FEEL SPONGY, SOMETIMES THEY GO ALMOST TO FLOOR BOFORE SLOWING DOWN. HAS BEEN DANGEROUS. REPAIR CENTER CAN'T FIND ANYTHING WRONG.

7/24/15 HAD SUNROOF SERVICED FOR RECALL.INTERIOR WET MOLDY,EVEN HAT IN SEAT WEB. 7/26/15 COULD NOT OPEN REAR LIFT GATE..DEALER COULD REPAIR FOR HALF RHE $1,200 COST,SINCE THE MILEAGE WAS OVER 4 YEAR WARRANTY BUT HAD LESS THAN 48,000 MI. COULD HEAR WATER AFTER ANY RAIN.DEALER ADMITTED PROBLEM WITH SUNROOF WAS CAUSE,BUT NOT COVERED.OTHER FUSES ALSO LOCATED IN REAR BLOCK,FUEL PUMP,WIPER,REAR WINDOWS..CANNOT OPEN LIFT GATE EVEN MANUALLY.SO NO ACCESS TO SPARE,ETC.CALLED CADILLAC CUSTOMER CARE MANY TIMES ,BUT THEY WILL NOT ADMIT AN OBVIOUS SAFETY AND DESIGN DEFECT. NOR HAS THER BEEN ANY ADVICE NOT TO OPERATE OR PARK DURING RAIN,OR HOW TO PREVENT FURTHER DAMAGE.

THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE SERVICE REAR AXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE REAR AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TEN SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

WHILE PUTTING GROCERIES IN THE BACK OF THE SRX THE POWER LIFT GATE CAME DOWN WITHOUT WARNING AND HIT ME IN THE BACK. I WAS ABLE TO HIT THE BUTTON AND OPEN THE GATE BACK UP. AFTER ABOUT 10 SECONDS OR SO IT CAME BACK DOWN. IT WILL NOT STAY OPEN.

THE VEHICLE'S SUNROOF DRAIN HOSE MATERIAL SHRINKS DUE TO CHANGING ENVIRONMENTAL CONDITIONS. THIS RESULTS IN THE DRAIN HOSES DETACHING FROM THE DASH OR SUNROOF MODULE. WATER LEAKS INTO THE VEHICLE DAMAGING INTERIOR COMPONENTS INCLUDING WIRING, ELECTRONIC MODULES, THE SOUND DEADENER AND CARPET. THIS HAPPENS EVERY TIME IT RAINS OR THROUGH CAR WASHES.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LAMPS FAILED TO FULLY ILLUMINATE AND DIMINISHED THE CONTACT'S VISIBILITY. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO INCREASE VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHEN THE CONTACT ENTERED THE VEHICLE AT A FUEL STATION AND ATTEMPTED TO START THE VEHICLE, THE VEHICLE DID NOT DETECT THE PRESENCE OF THE FOBIK KEY AND WOULD NOT START. THE VEHICLE'S ANTI-THEFT SYSTEM ENGAGED AND LOCKED THE CONTACT IN THE VEHICLE. THE CONTACT'S SPOUSE USED HIS FOBIK KEY TO UNLOCK THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

AIR CONDITIONING SYSTEM IS NOT COOLING PROPERLY. PASSENGER SIDE IS SOMEWHAT BLOWING COOL AIR AND DRIVER'S SIDE IS BLOWING HOT AIR. THIS IS THE EXACT SITUATION THAT RESULTED IN A RECALL OF 2011 CADILLAC SRX. HOWEVER, THIS CADILLAC SRX WAS NOT INITIALLY INCLUDED IN THE RECALL AND HAS NOT BEEN TO-DATE. THE SAFETY RECALL NOTICE IS 11057; FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103. THIS COULD POTENTIALLY CAUSE A SERIOUS PROBLEM IN THE WINTER MONTHS WHEN THE DEFROST MAY NOT WORK PROPERLY. IT IS OBVIOUS FROM OUR RESEARCH THAT THIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL AS IT IS THE EXACT SAME SITUATION AS THOSE AFFECTED BY THE RECALL. WE HAVE CONTACTED GMC ONLY TO BE TOLD THAT THE RECALLS ARE VERY SPECIFIC. WE HAVE TRIED TO EXPLAIN THIS SITUATION BUT HAVE BEEN TOLD THAT WE WILL HAVE TO DEAL WITH THE SELLING DEALERSHIP. HOWEVER, THIS IS A GMC SITUATION, NOT A DEALERSHIP PROBLEM. WE ARE VERY CONCERNED THAT A CAR MANUFACTURER ONLY RECALLS CERTAIN VEHICLES IN A GIVEN YEAR WITH A SITUATION AND LEAVES THE OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL ON THE ROAD THAT THEY ARBITRARILY DECIDE NOT TO RECALL THAT ARE EXPERIENCING THE SAME PROBLEMS.

WHILE STANDING AT THE REAR OF AUTO WITH POWER LIFT HATCH OPEN.. I WAS MOVING SOME OBJECTS AROUND AND NOTICED THAT THE HATCH WAS CLOSING , BEING STARTLED A WAS GETTING PINCHED INTO THE OPENING BY THE HATCH DOOR.. I PUSHED REAL HARD WITH MY BACK AND DID ESCAPE SERIOUS HARM, NOW I'M WATCHFUL WHEN IN THE BACK AND HATCH IS OPEN AND I'M UNDER THE DOOR.. IT DOES START COMING DOWN SLOWLY AFTER BEING OPEN FOR A COUPLE OF MINUTES.. VERY DANGEROUS.. PLEASE ADVISE.

I WAS DRIVING ON HIGHWAY WHEN I HEARD A SOUND LIKE AN OBJECT HITTING THE CAR. THE SUNROOF BEGAN TO SHATTER. THERE WAS NO ONE AROUND WHO MAY HAVE HIT THE CAR OR SUNROOF. UPDATED 09/15/15*LJ

I NOTICED WHEN CAR IS ON INCLINE THE TRANSMISSION DISENGAGES AND ROLLS BACK. THIS OCCURS WHEN FOOT IS TAKEN OFF BRAKE. THE DEALERSHIP NOTICED THE SAME PROBLEM ON OTHER SRX"S. SERVICE MANGER CLAIMED HE INFORMED GM HEADQUARTERS AND NO SOLUTION IS AVAILABLE. UPDATED 09/15/15*LJ

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. UPON OPENING THE REAR HATCH DOOR, IT STARTED TO CLOSE BY ITSELF WITHOUT WARNING. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR STRUT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED TO WORK AND INDICATED THAT THE ROUTE CALCULATED WAS INCORRECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER IN CANADA WHO UPDATED THE SOFTWARE AND INSTALLED A NEW ANTENNA; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER IN THE UNITED STATES WHO PROVIDED A SOFTWARE UPDATE AND THE ECM CONTROLS WERE REPLACED, BUT THE REPAIRS DID NOT REMEDY THE FAILURE. THE CONTACT RECEIVED A CUSTOMER SATISFACTION NOTICE FROM THE MANUFACTURER, WHICH WAS UNABLE TO BE HONORED SINCE THE VEHICLE HAD A SALVAGED TITLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

2011 CADILLAC SRX WITH 20,000 MILES ON IT HAD THE ENTIRE WHEEL HUB COME APART. BOLTS FELL OUT AND THE REMAINING BOLTS WERE ALL LOOSENED. THIS PROBLEM RUINED THE CALIPER AND BRAKES. I WAS LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY VERY OFTEN AS I COULD HAVE HAD A VERY SERIOUS CRASH. *TR

2011 CADILLAC SRX PARKED AND TURNED OFF. HOWEVER DUE TO FACT NO ALARM SOUNDS TO NOTIFY DRIVER THE CAR IS NOT IN PARK , CAR REMAINED IN DRIVE AND STARTED TO ROLL BACKWARDS WHILE ON A HILL ENDANGERING THE INDIVIDUALS EXITING THE VEHICLES. *TR

I'VE HAD MY CAR FOR A LITTLE OVER A MONTH AND HONESTLY CANNOT SEE ANYTHING WITH THE HEADLIGHTS. WHEN I FLIP THEM OVER TO BRIGHTS, THEY ILLUMINATE THE ROADWAY PERFECTLY. ONCE I GO BACK TO NORMAL LIGHTING, NOTHING IS LIT. I'VE PULLED OVER A COUPLE OF TIMES TO MAKE SURE THE LIGHTS WERE ACTUALLY ON AND NOTHING WAS COVERING THE HEADLIGHTS. I AM VERY AFRAID THAT AN ACCIDENT WILL OCCUR BECAUSE I CAN'T SEE THE ROADWAY IN FRONT OF ME. PLEASE ADVISE IF THIS IS BEING LOOKED INTO. *TR

TL* THE CONTACT OWNED A 2011 CADILLAC SRX. WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE FRONT PASSENGER'S SIDE SEAT BELT WAS LOOSE. A POLICE REPORT WAS FILED AND THREE UNKNOWN INJURIES WERE REPORTED. THE CONTACT DID NOT DISCLOSE IF MEDICAL ATTENTION WAS REQUIRED OR NOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

THE FIRST OCCURRENCE WAS IN SEPTEMBER 2011. I WAS HEADED TO ITALY AND HAD TO DRIVE MY VEHICLE TO ATLANTA SO IT COULD BE INSPECTED AND SHIPPED. THE DAY BEFORE I RECEIVED A TOTAL SERVICE FROM THE DEALERSHIP. THAT MORNING I PULLED INTO THE GAS STATION TO GET GAS. AS I TRIED TO PULL OFF, THE STABILI TRAK LIGHT AND CHECK ENGINE LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE. I IMMEDIATELY TURNED THE CAR OFF AND WAITED A FEW MINUTES BEFORE TURNING IT BACK ON. AFTER TURNING THE CAR ON I WAS ABLE TO PUT THE CAR IN DRIVE AND CONTINUE ON MY TRIP. THE STABILI TRAK LIGHT TURNED OFF HOWEVER THE CHECK ENGINE LIGHT REMAINED ON. I LATER CALLED THE DEALERSHIP HOWEVER, THEY COULD NOT STATE WHAT THE PROBLEM WAS AND INSTRUCTED ME TO RESET THE VEHICLE BY TURNING IT OFF AND TURNING IT BACK ON AFTER A COUPLE OF MINUTES. IT HAPPENED ONE OTHER TIME WHILE IN ITALY AND I DID WHAT THE DEALERSHIP SUGGESTED AND RESET THE VEHICLE. IT SEEMED TO BE A TEMPORARY FIX. SINCE RETURNING BACK TO THE STATES, AND BEING IN MY CURRENT RESIDENCE FOR OVER A YEAR, I BEGAN TO RECEIVE SAFETY RECALLS THAT WERE DATED IN THE SUMMER OF 2014. I STARTED TO DO RESEARCH ON ALL RECALLS FOR THIS PARTICULAR MAKE AND MODEL AND FOUND ONE RELATING TO THE TRANSMISSION CABLE. MY CAR HAS ALL THE ISSUES RELATING TO THE RECALL HOWEVER MY CAR WAS NOT PLACED ON THE LIST. I BROUGHT THE MATTER UP TO A DEALERSHIP CLOSE TO MY LOCATION AND WAS TOLD I WOULD BE HELD LIABLE FOR THE DEFECTS AS THE TRANSMISSION CABLE RECALL DID NOT RELATE TO MY VEHICLE. *TR

AS I APPROACHED AN INTERSECTION WITH A GREEN TRAFFIC LIGHT A VEHICLE DRIVING ON THE CROSSING STREET FAILED TO STOP AT RED LIGHT AND I HAD TO ACCELERATE TO AVOID BEING HIT AND MY VEHICLE FAILED TO ACCELERATE AND ALMOST GOT HIT . AS I TRIED TO RESUME MY TRAVEL AND ENTER A FREEWAY MY CAR WOULD NOT GO OVER 35 MILES PER HOUR UNTIL I HAD TO STOP AND SHUT OFF THE ENGINE AND RESTART , IT THEN FUNCTIONED AS IT SHOULD . THIS IS THE SECOND TIME THIS HAS HAPPENED UPON ACCELERATION . I THEN REPORTED THIS TO GENERAL MOTORS CUSTOMER SUPPORT AND WAS TOLD TO TAKE THE VEHICLE TO A DEALER . I DID AND WAS TOLD THEY FOUND NOTHING WRONG , AND FAILED TO REPAIR. UPON RESEARCHING I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS 2011 CADILLAC SRX.THERE ARE REPORTS ON A CADILLAC USER FORUM THAT HAVE HAD THE TRANSMISSION COMPUTER MODULE REFLASHED AS A SOLUTION . I HAVE MENTIONED THIS TO CAVENDER CADILLAC OF SAN ANTONIO BUT THEY REFUSED TO ATTEMPT THIS SOLUTION . *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I WAS TURNING SOUTH WITH A GREEN ARROW WHEN THE SECOND DRIVER RAN A RED LIGHT TRAVELING EAST AND WE COLLIDED. HE WAS TRAVELING AT APPROXIMATELY 40-45 MILES PER HOUR AND I WAS TRAVELING AT APPROXIMATELY 30 MILES AN HOUR. OUR IMPACT WAS SOMEWHAT OF A T-INCIDENT WITH THE FRONT END OF MY CAR DAMAGED AND HIS CAR ON THE DRIVER'S SIDE DAMAGED. MY AIR BAGS DID NOT INFLATE, EVEN THOUGH WE BELIEVE THE IMPACT WAS AT THE ANGLE AND THE REQUIRED SPEED OF VEHICLES TO INFLATE THEM. THE AIR BAGS IN THE SECOND DRIVER'S CAR (FORD FOCUS) DID INFLATE. *TR

PROBLEMS WITH COMPLETION/DOCUMENTATION OF TWO RECALLS: MY DEALER (HENDRIX CADILLAC, DURHAM NC) CLAIMED TODAY, 14 NOV 2014, THAT THEY HAD ALREADY RESOLVED NHTSA RECALL 14V571000 (GM 14457) ON THE REAR SUSPENSION OF MY CAR ON 02 OCT 2014. HOWEVER, I ONLY GOT THE RECALL NOTICE IN EARLY NOVEMBER, WHEN GM'S LETTER SAID THAT PARTS WOULDN'T BE AVAILABLE UNTIL AT LEAST 10 NOV 2014. (REPORT DATE IS LATE SEPT 2014.) ON 02 OCT 2014, THE DEALER HAD TOLD ME THEY HAD THAT DAY RESOLVED NHTSA 14V447000 (GM 14271) ON THE FRONT SEAT ADJUSTERS OF MY CAR. TODAY THE DEALER TELLS ME THAT RECALL IS STILL PENDING FOR LACK OF SOLUTION, EVEN THOUGH THE REPORT DATE WAS JULY 2014. HAVE THEY MIXED UP THE TWO RECALLS? I AM CONCERNED THAT MY CAR IS NOT SAFE. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME UNSTABLE AND STARTED TO SWAY FROM SIDE TO SIDE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). HOWEVER, THE VIN WAS NOT LISTED UNDER THE NHTSA RECALL. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 28,763. UPDATED 12/17/14*CN THE CONSUMER STATED THE PULLING WAS INTERMITTENT BUT, STRONG. THE VEHICLE WOULD PULL TO EITHER THE LEFT OR THE RIGHT. UPDATED 9/29/2015*JS

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS ACCUMULATING IN THE FRONT PASSENGER'S SIDE HEADLIGHT LENS. AS A RESULT, THE LIGHT BECAME SO DIM THAT IT LOOKED AS IF ONLY ONE HEADLIGHT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE ON THE VEHICLE WAS 67,511.

OUR CAR WAS PARKED AND EXPOSED TO THE HOT SOUTH FLORIDA SUN FOR OVER 6 HOURS. WHEN MY PARTNER ATTEMPTED TO DRIVE HOME, THE CAR FELT LIKE THE BRAKES WERE APPLIED. THE CAR WOULD NOT ACCELERATE ABOVE 30 MPH EVEN THOUGH THE ACCELERATOR PEDAL WAS CONSIDERABLY DEPRESSED. HE DROVE APPROXIMATELY 1 MILE WHEN SMOKE EMANATED FROM THE FRONT OF OUR VEHICLE. HE CALLED FOR SERVICE AND THE CAR WAS TOWED TO THE DEALER. DEALER COULD NOT FIND A PROBLEM. THIS PROBLEM HAPPENS EVERY TIME THE VEHICLE IS EXPOSED TO HOT TEMPS FOR EXTENDED PERIODS OF TIME. REPORTED TO DEALER AT LEAST THREE TIMES AND HAS HAPPENED, WITHOUT REPORTING, AN ADDITIONAL 4 OR 5 TIMES. NO RESOLUTION AS OF THIS DATE. DEALER INSPECTION HAS SHOWN EXCESSIVE WEAR ON THE BRAKES. WE TRY AT ALL TIMES TO KEEP OUR CAR IN THE GARAGE OR UNDER COVERED PARKING TO AVOID FURTHER INSTANCES. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,800.

PULLED INTO GET GAS AND COULD NOT PUT CAR IN PARK OR ANY OTHER GEAR. CAR HAD TO BE TOWED TO DEALER. THE EXACT PROBLEM WAS IDENTIFIED IN 2011 AND GM IS STATING THAT MY VEHICLE IS NOT A PART OF THE RECALL WHEN IT IS THE EXACT ISSUE. *TR

PROBLEM WITH MOISTURE INSIDE THE HEADLIGHT ASSEMBLY. DEALER AND GM REFUSE TO REPLACE BECAUSE OF PROHIBITED COST. *TR

PROBLEM WITH MOISTURE INSIDE THE HEADLIGHT ASSEMBLY. DEALER AND GM REFUSE TO REPLACE BECAUSE OF PROHIBITED COST. *TR

ENGINE HAS CREATED A BAD ACCELERATION. AND AIR COND.MALFUNCTION. *TR

I PULLED OUT OF A PARKING SPOT AND THEN SUDDENLY MY CAR JOLTED TO A STOP. I HAD HEARD A SNAPPING NOISE AND THE CAR WOULDN'T MOVE FORWARD OR BACKWARDS. I LOOKED AT MY TIRE ONLY TO FIND IT WAS BOWED IN TOWARDS MY CAR INSTEAD OF AWAY FROM IT SINCE THE WHEEL SHOULD HAVE BEEN TURNED AWAY FROM THE CAR. UPON FURTHER REVIEW THE TIRE ROD HAD SNAPPED. IF THE TIRE ROD COULD EASILY SNAP AS I WAS SIMPLY PULLING OUT OF A PARKING SPOT THEN IT COULD HAVE EASILY SNAPPED WHILE ON THE HIGHWAY WHICH WOULD HAVE RESULTED IN INJURIES TO MYSELF AND MY CHILD. *TR

I HAD A BLOW OUT ON THE OHIO TURNPIKE. IT WAS AT THAT TIME I FIRST CAME TO KNOW CADILLAC NO LONGER PROVIDED SPARE TIRES AS STANDARD EQUIPMENT. THERE IS A PUMP INCLUDED WHICH IS USELESS IN THE CASE OF A BLOW OUT. THE ISSUE IS HOW CAN CADILLAC BE ALLOWED TO SELL CARS WITH OUT SPARE TIRES. IT IS OBVIOUSLY A SAFETY DEVICE THAT SHOULD BE MANDATORY. *TR

EXPERIENCED SEVERAL INSTANCES OF VEHICLE BEING VERY HESITANT TO ACCELERATE WHICH IS DANGEROUS WHEN TRYING TO ENTER INTERSTATE TRAFFIC. BEING TOLD THAT THIS IS JUST A CHARACTERISTIC OF THE TYPE OF ENGINE IS NOT A GOOD OR PROFESSIONAL RESPONSE. NEEDS TO BE ADDRESSED BY CADILLAC. *TR

I HAVE NOTICED SLOW SHIFTING TO HIGHER GEAR ALMOST FROM DAY ONE. IT IS MOST NOTICEABLE WHEN DRIVING DOWN HILL AND APPROACHING RED TRAFFIC LIGHT AND DECELERATING, THEN LIGHT TURN GREEN AND I WANT TO ACCELERATE AND I NOTICE HESITATION ( DISENGAGEMENT ) TO A DEGREE THAT MY UPPER BODY ACTUALLY MOVES FORWARD. THAT HESITATION OR DELAY IS DANGEROUS WHEN I AM ENTERING EXPRESSWAY AND I NEED TO ACCELERATE QUICKLY, TO ESCAPE FAST APPROACHING SEMI-TRUCK. I MENTIONED THAT ISSUE TO THE DEALER I PURCHASED SRX FROM AND MY REGULAR SERVICING DEALER BUT EACH TIME I AM TOLD THAT IS THE WAY THIS TRANSMISSION IS. WITH RE-CALL INVOLVING 2013 SRX FOR THIS PROBLEM, I BELIEVE PREVIOUS MODELS 2-11 AND 2012 SHOULD BE INCLUDED BECAUSE IT IS DANGEROUS AT TIMES. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP THE VEHICLE STALLED FOR THREE TO FOUR SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,766. THE CURRENT MILEAGE WAS 50,000. UPDATED 08/21/14LJ UPDATED 09/03/2014 *JS

FROM A COMPLETE STOP, ATTEMPTING TO PULL OUT INTO TRAFFIC, VEHICLE EXHIBITS LAG OR HESITATION WHEN ACCELERATING, EVEN WITH ACCELERATOR PUSHED TO THE FLOOR. THIS SITUATION HAS THE POTENTIAL TO BECOME A SAFETY ISSUE IN THE EVENT A DRIVER IS UNABLE TO ACCELERATE ADEQUATELY WITH ONCOMING TRAFFIC. VEHICLE HAS THE 3.0L VVT DOHC V6 SIDI ENGINE WITH A 6-SPEED AUTOMATIC TRANSMISSION, ALL WHEEL DRIVE (AWD). THANK YOU. *TR

DRIVING DOWN THE ROAD AT 45 MPH AND ENGINE DIES. COMPLETE LOSE OF ENGINE POWER, STEERING AND BRAKING. HAS HAPPENED TWICE. CAN ONLY IMAGINE WHAT WOULD HAPPENED IF I HAD BEEN DRIVING ON HIGHWAY AT 70 MPH. DID MANAGE TO MANHANDLE THE CAR TO THE SIDE OF THE ROAD. *TR

I WAS DRIVING ON EAST BOUND ON M50 AT NIGHT AND I CAME TO THE LIGHTS OF CHRISTMAS DISPLAY AT HIDDEN LAKE GARDENS A PART OF MICHIGAN STATE UNIVERSITY. AS I APPROACHED HIDDEN LAKE GARDENS I TURNED LEFT INTO THE DRIVEWAY TO DISCOVER THAT I HAD DRIVEN INTO THE EXIT INSTEAD OF THE ENTRANCE A FEW FEET DOWN THE ROAD. THERE WAS NO ACCIDENT, JUST A FEW WORDS FROM THOSE EXITING AS TO MY STUPIDITY, WHICH WAS REALLY A FAULT OF THE POOR ILLUMINATION OF MY HEADLIGHTS ON MY CADILLAC. THIS CAR HAS THE POOREST QUALITY LOW BEAMS OF ANY CAR I HAVE EVER OWNED IN THE LAST 40 YEARS I COULD NOT USE MY HIGH BEAMS AS I HAD TRAFFIC COMING AT ME. CADILLAC MAINTAINS THAT THE HEADLIGHTS ARE GOOD, BUT THE FACT IS THEY ARE INFERIOR, THEY KNOW IT AND WILL NOT SPEND THE MONEY TO CORRECT IT. I UNDERSTAND THAT YOU HAVE TO REMOVE THE FRONT OF THE CAR TO REPLACE THE HEADLIGHTS. IN ADDITION AS YOU LOOK AT THE CAR, YOU WOULD THINK THAT IT HAS THE "HID" LAMPS IN IT AS THEY MADE IT APPEAR THAT IT HAS. THE FACT IS IT HAS A FILAMENT LIGHT BULB THAT HAS VERY LITTLE POWER. I WOULD LIKE YOU TO ADDRESS THIS PROBLEM FROM EXPERTS IN THE LIGHTING INDUSTRY AND FORCE CADILLAC TO CORRECT THE PROBLEM. ONLY TWO MODELS ARE AFFECTED THE "BASE" AND THE "LUXURY" THE "PERFORMANCE" AND "PREMIUM" MODEL OF THE SAME CAR HAVE THE XENON "HID" HEADLIGHTS WHICH ARE VERY POWERFUL.. *TR

THE LOW BEAM HEADLIGHTS ARE VERY DIM. THEY DO NOT REACH OUT LIKE THEY SHOULD. DEALER TELLS ME THAT'S THE WAY THEY ARE, I DO NOT FEEL THEY ARE SAFE!!! *TR

AUTOMATIC REAR DOOR OPENED AFTER I CLOSED IT; CONSEQUENTLY I UNKNOWINGLY RAMMED IN TO THE GARAGE DOOR AS I BACKED OUT OF MY GARAGE AND AFTERWARD IT CONTINUED TO OPEN AS I TRIED TO CLOSE IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. A FEW MONTHS AGO ON VACATION THE BELL HOP WAS HELPING TO PACK MY LUGGAGE AND THE DOOR KEPT TRYING TO SHUT ON HIM (3X), IT NEARLY CRUSHED HIM. THIS RECENT INCIDENT DID SERIOUS DAMAGE TO THE VEHICLE AND MINIMAL DAMAGE TO THE GARAGE DOOR. *TR

I HAVE A TURBOCHARGED SRX. I WAS ATTEMPTING TO MAKE A TURN ONTO A ROAD, AS I HIT THE ACCELERATOR, THE VEHICLE HESITATED FOR A SIGNIFICANT TIME, AS IF THE TRANSMISSION WAS DISENGAGED. AFTER A SECOND OR TWO, IT SUDDENLY ENGAGED. ADDITIONALLY, THERE HAVE BEEN TIMES WHEN I ATTEMPTED TO QUICKLY INCREASE SPEED, AND FELT SIGNIFICANT HESITATION. THIS IS ESPECIALLY DANGEROUS WHEN PULLING ON TO A ROAD WITH HIGH SPEED TRAFFIC ON IT, THE VEHICLE IS UNRESPONSIVE TO FAST ACCELERATION. SOMETIMES THERE IS EVEN A REVVING, AND A SUDDEN "BANG" AS THE TRANSMISSION ENGAGES. I SPOKE TO THE DEALER ON SEVERAL OCCASIONS. I WAS TOLD THIS DEALERSHIP DID NOT SELL THE TURBOCHARGED VERSION OF THIS VEHICLE BECAUSE OF THIS ISSUE, AND NOTHING COULD BE DONE, BUT THEY WERE AWARE OF IT. THE SERVICE MANAGER INDICATED HE HAD ONE OTHER VEHICLE LIKE MINE SERVICED AT HIS FACILITY WHICH HAD THE EXACT SAME PROBLEMS, BUT THEY COULD DO NOTHING. NOT SURE OF THE PERCENTAGE OF 2011 SRX'S WITH THE TURBOCHARGER, BUT I EXPECT IT IS LOW, AND WAS DISCONTINUED IN 2012. NOT HAVING THE ABILITY TO ACCELERATE ESPECIALLY IN FRONT OF ONCOMING TRAFFIC BEHIND YOU IS INHERENTLY DANGEROUS. *TR

THE HEADLIGHTS - LOW BEAM - ARE THE WORST. I'VE BEEN DRIVING FOR OVER 40 YEARS. WHEN I COMPLAINED TO THE DEALERSHIP (CRESTVIEW CADILLAC - WEST COVINA, CA) THAT THEY WERE SO BAD I BELIEVED IT IS DANGEROUS TO DRIVE AT NIGHT, THEY SAID THEY DIDN'T GET ANY COMPLAINTS FROM OTHER DRIVERS! I HAVE TO USE MY HIGH BEAMS ALL THE TIME TO BE SAFE. I HAVE HAD PASSENGERS TELL ME I DON'T HAVE MY HEADLAMPS ON!! IT'S A VERY REAL PROBLEM. I HAVE FOUND SEVERAL COMPLAINT PAGES ON LINE. I BELIEVE THEY SHOULD DO A RECALL ON THESE CARS AND FIX THE PROBLEM. IF I GO TO AFTER MARKET, I'M AFRAID ILL NULLIFY MY WARRANTY. PLEASE HELP! *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT HE WAS DRIVING APPROXIMATELY 50 MPH WHEN HE NOTICED THAT THE VEHICLE WAS DRIVING AWKWARDLY. THE CONTACT MOVED OFF THE ROADWAY AND DISCOVERED THAT THE TIRE HAD BECOME FLAT FROM BEING PUNCTURED BY A SHARD IN THE ROAD. THE CONTACT WENT INSIDE HIS TRUNK HE FOUND OUT THAT THERE WAS NO SPARE TIRE IN THE VEHICLE, BUT INSTEAD A CAN OF FIX A FLAT. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC IN WHICH THE FRONT DRIVER SIDE TIRE WAS REPLACED. THE CONTACT CALLED THE MANUFACTURER AND THEY ADVISED HIM THAT THE VEHICLE CAME EQUIPPED WITH THE OPTION OF A SPARE TIRE OR THE INFLATION DEVICE. THE CONTACT WAS NOT SATISFIED WITH THE OPTIONS AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 33,352. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V595000 (POWER TRAIN: AUTOMATIC TRANSMISSION) BUT DID NOT RECEIVE CONFIRMATION THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,000 AND THE CURRENT MILEAGE IS 28,000. UPDATED 09/19/12*LJ UPDATED 09/27/12

2011 CADILLAC SRX. CONSUMER STATES THAT THE BLIND SPOT OFF THE RIGHT QUARTER PANEL HAS ALMOST CAUSED HIM TO BE IN THREE ACCIDENTS. *KB

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH WITH THE HEADLIGHTS ACTIVATED, THE AMBER ILLUMINATION BECAME EXTREMELY DIM WHICH OBSTRUCTED THE VISIBILITY OF THE CONTACT. THE FAILURE RECURRED WHENEVER THE CONTACT WOULD DRIVE WITH HEADLIGHTS ACTIVATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 07/05/12*LJ THE CONSUMER STATED THE HEADLIGHTS LIGHTS WERE AMBER IN COLOR AND DIDN'T ILLUMINATE PROPERLY WHILE DRIVING AT NIGHT. UPDATED 07/10/12.

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO UNSAFE VEHICLE AND REPAIRS *TGW THE CONSUMER WANTED TO EXPRESS HER DISSATISFACTION ABOUT RECEIVING A RECALL NOTICE. THE CONSUMER STATED THE VEHICLE SHOULD HAVE NEVER BEEN RELEASED AND SOLD TO THE PUBLIC WITH SUCH A DANGEROUS DEFECT.

AIR CONDITIONER MAKES A LOUD NOISE AND CAN BE HEARD FROM A FAR DISTANCE. WE HAVE TRIED 3X TO HAVE REPAIRED AND NO ONE WILL FIX PROBLEM. THE LAST SERVICE MANAGER CHANGED THE BLOWER AND THE CAR MADE MORE NOISE AFTER CHANGING THIS PART. WE HAVE YET TO DRIVE CAR FOR A FULL MONTH DUE TO BEING IN SHOP ON THREE OCCASIONS. *TR

2 PROBLEMS CONTINUE TO PERSIST. ONE IS THE LOCATION OF THE HOOD RELEASE HANDLE NEAR THE FLOOR INSIDE LEFT SIDE, WHERE THE DRIVER PUTS HIS LEFT FOOT ON THE FLOOR WHILE DRIVING. MOVING THE FOOT BACK, THE LEFT SOLE EDGE WILL CATCH THE HANDLE AND RELEASE IT CAUSING THE HOOD TO POP UP TO THE SAFETY CATCH. AT HIGH SPEEDS I'M AFRAID OF THE SAFETY CATCH FAILING ALLOWING THE HOOD TO POP OPEN CAUSING AN ACCIDENT. SECONDLY; THIS VEHICLE HAS TOO MANY BLIND SPOTS THAT CAN EASILY CAUSE A SERIOUS ACCIDENT. THE ROOF POST BETWEEN THE DRIVERS DOOR AND REAR PASSENGER IS A GOOD EXAMPLE OF WHAT I MEAN. A VEHICLE CAN BE ALMOST ALONG SIDE OF YOU, OUT OF SITE AND YOU WONT SEE IT UNLESS YOU TURN YOUR HEAD AROUND ALMOST LOOKING BACKWARDS.THE MIRROR DOES NOT PICK UP THE VEHICLE UNTIL IT'S NOSE IS BY MY DOOR. THAT MOVE CREATES ANOTHER PROBLEM OF HITTING SOME ONE UP AHEAD. I HAVE NOT NOTIFIED THE DEALER BECAUSE I DON'T EXPECT THEY WILL DO ANY THING; FROM PAST EXPERIENCE I KNOW. CAR WAS PURCHASED AT OTTO CADILLAC ALBANY, NY. *TR

I DID THIS IN MY LAST CAR (GM-YUKON) SO I RE-ENACTED TO SEE IF IT WOULD HAPPEN IN MY NEW CAR (SRX): I USE MY KEY FOB TO OPEN ONLY THE HATCH-BACK WHEN WALKING UP TO LOCKED CAR. I LAY MY PURSE (WITH KEY-FOB AND CELL PHONE IN IT) IN THE BACK WHILE UNLOADING GROCERIES, ETC., AND THEN CLOSE THE HATCH. I AM LOCKED OUT OF THE CAR. THE CAR DOESN'T CHIRP TO LET ME KNOW THE KEY-FOB IS THE CAR AFTER CLOSING AS IT DOES WHEN I CLOSE THE DOORS UP FRONT WHILE UNLOCKED. I THINK THIS IS A SAFETY COMPLAINT BECAUSE I COULD BE LOCKED OUT AT NIGHT IN A PARKING LOT WITHOUT A PHONE OR MONEY FOR A PAY PHONE TO CALL FOR HELP. I ALSO THINK THAT KEY-FOBS SHOULD HAVE A HOLE IN THE CAR TO PLUG IT INTO. WOMEN TEND TO KEEP KEYS IN PURSE, NOT ON THEIR BODY.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHEN ATTEMPTING A TURN IN EITHER DIRECTION WHILE DRIVING 25 MPH, THERE WAS A SLIGHT VIBRATION FELT AND GRINDING NOISE IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO REPAIR THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 5,000. UPDATED 8/29/11 *CN THE CONSUMER STATED THE STEERING HAS BEEN A PROBLEM SINCE HE PURCHASED THE VEHICLE. UPDATED 09/21/11

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 25 MPH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLES COMPUTER WAS ADJUSTED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE SUNROOF SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,100. UPDATED 07/20/11*LJ UPDATED 02/01/12

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING 35 MPH WHEN HE NOTICED SEVERAL BLIND SPOTS THAT INTERFERED WHILE THE CONTACT ATTEMPTED TO CHANGE LANE. THE MANUFACTURER WAS CONTACTED BUT ADVISED THERE WAS NOTHING THAT COULD BE DONE. THERE WERE NO REPAIRS. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN AN OPPOSING VEHICLE CRASHED INTO THE PASSENGER SIDE. THE FRONT PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. THE SIDE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT AND THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER COLLISION CENTER. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V308000 (AIR BAGS: SIDE/WINDOW) AND THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 07/20/11 *BF

ON THE 2011 CADILLAC SRX THERE IS NO WARNING SOUNDED IF YOU LEAVE YOUR KEYLESS IGNITION RUNNING AND LEAVE THE VEHICLE. YESTERDAY, I INADVERTENTLY LEFT THE VEHICLE RUNNING AND THE CAR DID NOT BEEP OR GIVE ME ANY INDICATION THAT I HAD DONE SO. THESE KEYLESS IGNITION SYSTEMS ARE VERY DANGEROUS BECAUSE IF YOU ACCIDENTALLY LEAVE THE CAR RUNNING IN THE GARAGE YOU COULD INADVERTENTLY CAUSE A CARBON MONOXIDE POISONING SITUATION. IT IS A VERY UNSAFE FEATURE THAT COULD BE CORRECTED WITH A SIMPLE WARNING SIGNAL. THERE NEEDS TO BE SOME TYPE OF WARNING, A CAR HORN BEEP OR SOMETHING TO LET THE DRIVER KNOW THAT THE VEHICLE IS RUNNING WHEN THE DRIVER LEAVES THE VEHICLE. *TR

I PARKED MY 2011 CADILLAC MODEL SRX IN THE GARAGE AND WALKED AWAY FROM IT AND CLOSED MY GARAGE DOOR. ONE HOUR LATER I OPENED THE GARAGE DOOR AND THE VEHICLE ROLLED DOWN MY DRIVEWAY AND OVER A CURB AND HIT A TREE. THE CAR WAS IN DRIVE. ON A NORMAL AUTOMOBILE THERE THE DRIVER NEEDS TO PUT THE CAR IN PARK IN ORDER TO REMOVE THE KEY. THIS FEATURE IS PRETTY UNIVERSAL IN EVERY CAR I HAVE OPERATED. THIS FEATURE IS NOT INCORPORATED IN MY NEW CADILLAC. IT USES AN ELECTRONIC KEY THAT DOES THAT CAN REMAIN IN YOUR POCKET. THERE WAS NO INDICATION THAT I WAS LEAVING THE CAR IN DRIVE VICE PARK. IF A CHILD HAD BEEN IN MY DRIVEWAY THIS ACCIDENT COULD HAVE BEEN MUCH WORSE. THE DAMAGES TO MY CAR WERE $2132.89 AND THE LOSS ON 10 DAYS USE OF THE CAR. *TR

2011 CADILLAC SRX HAS EXTENSIVE BANGING NOISE IN REAR OF VEHICLE. DEALER SAYSNOISE IS DUE TO GAS TANK "SLOSH" AND GM ENGINEERS ARE AT WORK ON THE PROBLEM. IS THIS "SLOSHING" OF THE FUEL DANGEROUS? *TR

TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENT PANEL WOULD SHUT ON AND OFF. THE CONTACT HAD TAKEN THE VEHICLE BACK TO THE DEALER THREE TIMES AND THEY WERE UNABLE TO CORRECT THE FAILURE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WHEN THE INSTRUMENT PANEL WAS NO LONGER ILLUMINATED, HE WAS UNABLE TO SEE THE SPEED THAT HE WAS DRIVING. THE FAILURE MILEAGE WAS 1,400. UPDATED 05/04/11 *BF UPDATED 08/19/11

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND AS THE ACCELERATOR WAS APPLIED, THERE WAS A SUDDEN REDUCTION IN SPEED BETWEEN 5 TO 10 MPH. THE VEHICLE THEN BEGAN TO LUNGE FORWARD VIOLENTLY. THE FAILURE RECURRED SIX DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS AWAITING FURTHER INVESTIGATION. THE FAILURE MILEAGE WAS 500.

TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT OR RIGHT TURN THE VEHICLE CHANGED GEARS. THE VEHICLE SHIFTED FROM THIRD TO SIXTH GEAR WHEN THE CONTACTS FOOT WAS TAKEN OFF OF THE ACCELERATOR AND ALSO THE VEHICLE WOULD LOSE POWER WHILE DOWN SHIFTING. THE VEHICLE WAS RESPONDING AS IF IT HAD NO CONNECTION BETWEEN THE TRANSMISSION AND THE ENGINE. WHEN THE BRAKES WERE APPLIED THE VEHICLE ALSO LUNGED FORWARD BECAUSE THE GEAR SHIFTED OUT OF POSITION. THE DEALER SAID THAT THE FAILURE WAS DANGEROUS, BUT THAT WAS HOW THE VEHICLE WAS DESIGNED. THE CONTACT WAS GIVEN A LOANER VEHICLE WHILE THE DEALER SPEAKS TO THE MANUFACTURER TO SEE WHAT COULD BE DONE TO CORRECT THE PROBLEM. THE FAILURE AND CURRENT MILEAGES WERE 700.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHENEVER HE DROVE OVER ANY UNEVEN ROAD SURFACE, THE VEHICLE WOULD BOUNCE EXCESSIVELY. THE FAILURE RECURRED WHEN DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 300.

REAR SUSPENSION OVER THE SMALLEST DROP IN PAVEMENT SMOOTHNESS CAUSES HEAVY NOISE WHICH FEELS LIKE IT'S BOTTOMING OUT, THE NOISE IS EXTREMELY LOUD AND DISCONCERTING. ALL PASSENGERS SO FAR HAVE COMMENTED ON IT. CADILLAC SAYS THIS IS NORMAL (THE BOTTOMING OUT SOUND) THIS IS DEFINITELY NOT ACCEPTABLE FOR A CAR OF THIS COST. IT'S DRIVING ME UP THE WALL WAITING FOR THE NEXT BANG !!! *TR

WHILE DRIVING MY 2011 CADILLAC SRX, AWD PREMIUM EDITION WITH LESS THAN 1000 MILES ON THE ODOMETER I EXPERIENCED THIS PROBLEM. DRIVING AT INTERSTATE SPEED WITH THE CRUISE CONTROL SET AT 74 MPH. THE TRANSMISSION SUDDENLY FELT LIKE IT SHIFTED ITSELF INTO NEUTRAL, TACHOMETER RED LINED AT 6950 RPM, AND I LOST ALL FORWARD DRIVE. WHILE STILL IN AUTO MODE WITH DRIVE GEAR SELECTED THE VEHICLE HAD NO RESPONSE TO THROTTLE INPUT. THE VEHICLE BEGAN TO SLOW LEAVING ME IN A VERY DANGEROUS POSITION OF TRYING TO GET TO THE SHOULDER WITHOUT GETTING RAN OVER BY ONCOMING TRAFFIC UPON SAFELY EXITING THE INTERSTATE I CONTACTED ONSTAR FOR AN INSTANT VEHICLE DIAGNOSTIC. THE TECH INSTRUCTED ME THAT HE WAS VIEWING 3 SEPARATE PROBLEM CODES 1-MOTOR, 2-TRANSMISSION. AFTER THE TECH ADVISED ME THAT I COULD DRIVE THE VEHICLE I CHOOSE TO STAY ON TWO LANE LESS TRAVELED ROADWAY TO ATTEMPT TO GET TO THE DEALER FOR A DIAGNOSTIC. AFTER TWO DAYS THE DEALER CONTACTED ME TO ADVISE THEY COULD NOT DUPLICATE THE PROBLEM, THEY WERE IN CONTACT WITH GM POWERTRAIN DIVISION THROUGH OUT THE REPAIR ATTEMPT. THE VEHICLE WAS RETURNED TO ME AFTER TWO DAYS. AFTER DRIVING THE VEHICLE FOR AN ADDITIONAL TWO WEEKS WITH THE SAME PROBLEM STILL OCCURRING I AGAIN RETURNED THE VEHICLE TO THE DEALER WITH THE SAME COMPLAINT. AFTER SEVERAL DAYS THE DEALER CALLED TO INFORM ME THAT GM POWERTRAIN INSTRUCTED THEM TO REMOVE THE TRANSMISSION, AND TRANSAXLE ASSEMBLY AND RETURN IT TO THEM, AND THAT THEY WOULD BE REPLACING IT WITH A BRAND NEW ASSEMBLY. *TR