2009 Audi Q5 Problems & Complaints

Cybex Sirona S is marketed as a 360 car seat that rotates and swivels, but when in forward-facing mode for functionality it does not tether. The guidance is to use the load leg to keep the swivel and rotation but then not use the tether. The tether strap is critical for safety and part of CPST guidance. People purchasing this seat are being made to compromise safety for functionality.

I was in an accident where I hit a herd of elk. My car was totaled. The airbags did not deploy and they definitely should have. It was hit on the front, and both front sides. There is no way the airbags shouldn’t have deployed.

The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

I got in my car at about 6pm on Saturday May 28, 2022. Started it up and proceeded to start opening the sunroof when I noticed it was cracked. I was thinking some kids had hit it with a ball until I traced the spiderwebbing right back to to the center of the panoramic sunroof. You could wind noise really bad when driving.

Front left door pillar is becoming soaked from an apparent water leak possibly coming from the panoramic sunroof or windshield. Regardless it has to be running into the pillar airbag and has to be a safety concern.

FUEL LEAKING FROM FUEL PUMP UNDER PASSENGER 'S SEAT AFRAID TO DRIVER IT BECAUSE AS LONG AS THE ENGINE IS RUNNING THE FUEL CONTINUE TOO LEAK WHETHER THE CAR IS MOVING OR STATIONARY!!

FUEL LEAKING ON RIGHT SIDE JUST UNDER THE PASSENGER'S SEAT ON GROUND WHEN CAR IS RUNNING

RIGHT SIDE PASSENGER TRIM FOR AIRBAG IS LOOSE AND HAS BEEN DETECTED IN OTHER CASES TO HAVE POSSIBILITY OF BEING INEFFECTIVE IN DEPLOYING.

ON 7/02/09 MY AUDI Q5 (VIN# [XXX]) WAS PURCHASED FROM, AND SERVICED BY BARRIER AUDI BELLEVUE, WASHINGTON; NOW DOING BUSINESS AS AUDI BELLEVUE A DEALERSHIP OWNED AND OPERATED BY AUTO NATION. TECHNICAL SERVICE BULLETINS [TSB] WERE SENT TO SOME AUDI OWNERS ON 12/6/2013 CONCERNING REPAIR AND CLEANING OF THE SECONDARY AIR CONTROL VALVE WITH A WARRANTY EXTENDING THROUGH 07/02/2019. THIS PROBLEM WAS INITIALLY CORRECTED ON 12/27/2013 @44,445 MILES, MY LAST SERVICE WITH BARRIER WAS 09/13/2018 AND AT NO TIME HAD I RECEIVED NOTICE THAT THE PROBLEM COULD RESURFACE. THE TSB PROVIDES : "THE SECONDARY AIR SYSTEM ON THESE VEHICLES IS USED TO HEAT UP THE CATALYTIC CONVERTERS QUICKLY DURING COLD-START CONDITIONS?. OVER TIME, AND DEPENDING ON DRIVING STYLES, CARBON WILL BUILD UP IN THESE SMALL 10MM PORTS AND CAUSE FAULTS IN THE ENGINE CONTROL MODULE FOR SECONDARY AIR, BANK1/BANK2 INSUFFICIENT FLOW? SOME MODELS DO HAVE A WARRANTY EXTENSION, WHICH COVERS THE SECONDARY AIR PORT CLEANING UP TO 10 YEAR/110,000 MILES. PLEASE CHECK WITH YOUR LOCAL DEALER FOR DETAILS. KEEP IN MIND, IF ANY OF THE CONTROL VALVES, COMBI VALVES, OR SUPPLY LINES ARE DAMAGED, OR FAULTY, THOSE ITEMS ARE NOT COVERED UNDER THE WARRANTY EXTENSION, AND WOULD HAVE TO BE REPLACED BEFORE THE PORT CLEANING CAN BE PERFORMED." ON 10/01/ 2019, AN ENGINE WARNING LIGHT WAS DETECTED ON THE Q5 WITH APPROXIMATELY 106,000 MILES ON THE ODOMETER. ON 10/28/2019 A CLAIM [#190822437]` WAS FILED WITH AUDI USA AND DENIED AS UNTIMELY FILED. AUDI BELLEVUE CARRIED OUT REPAIRS AT MY EXPENSE FOR $ 2045.75. GIVEN THE FACT THAT THERE WAS NO NOTICE, THE CONTINUED WARRANTY PERIOD SHOULD BE EXTENDED BY AUDI USA AND THE COSTS OF REPAIR REIMBURSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI ROCHESTER (3955 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 334-1600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE CAR GAS A STRONG GAS SMELL IN THE CABIN OF THE CAR, EVERYDAY, ALL DAY. TOOK IT TO AUDI AND THEY SAID THEY FIXED THE "PROBLEM". THE CAR CAN'T BE DRIVEN. ITS CAUSING NAUSEA AND HEADACHES WHEN DRIVING MORE THAN 5 MINS. I DON'T FEEL SAFE DRIVING A CAR THAT IS PRODUCING A GAS SMELL. I BELIEVE THAT GAS FLANGE RECALL CREATED MORE ISSUES TO MY CAR THAT AUDI MADE ME PAY FOR AND NEVER FIXED THE GAS SMELL.

THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. THE DRIVER AIRBAG MAY EXPLODE IN A CRASH WITH AIRBAG DEPLOYMENT. SHARP METAL FRAGMENTS CAN HIT PEOPLE AND CAUSE SERIOUS INJURY OR DEATH. OWNERS SHOULD SCHEDULE THIS RECALL REPAIR IMMEDIATELY, EVEN IF AN INTERIM REPAIR WAS RECENTLY DONE. I HAVE RECEIVED MANY LETTERS ABOUT BRINGING MY CAR IN FOR THE REPAIRS BUT WHENEVER I CALL AUDI AND TRY SCHEDULE SOMETHING THEY KEEP SAYING THAT THE PARTS HAVE NOT ARRIVED. THE ISSUE HAS GONE MORE THAN A YEAR. MY AUDI DEALER IS ROYAL AUTOMOTIVE GROUP OF SAN FRANCISCO. I HAVE CALLED MANY TIMES AND THEY TOLD ME TO KEEP WAITING.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (BOB MOORE AUDI IN OKLAHOMA CITY, OKLAHOMA) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SEATTLE IN SEATTLE, WASHINGTON AND AUDI BELLEVUE IN BELLEVUE, WASHINGTON WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I FIRST REQUESTED THAT AUDI OF BELLEVUE HANDLE MY AIRBAG RECALL. I CALLED IN MARCH 2016 AND WAS TOLD THEY WOULD HAVE THE PARTS "BY THE END OF THE YEAR." I REQUESTED A LOANER CAR UNTIL IT WAS FIXED AND WAS TRANSFERRED TO A SALES MANAGER WHO DID NOT TAKE MY CALL. I LEFT A MESSAGE EXPLAINING THAT MY CAR SPENT 3 YEARS IN TEXAS AND I HAVE A SMALL CHILD AND WAS NOT COMFORTABLE DRIVING MY CAR WITH THE RECALL. HE NEVER RETURNED MY CALL. I RECENTLY TOOK MY CAR IN FOR REGULAR SERVICE. WHEN I MADE MY APPOINTMENT, I AGAIN REQUESTED THE AIRBAG BE REPLACED AND WAS TOLD THEY STILL DON'T HAVE THE PARTS AND, IN FACT NOBODY IN THE AREA HAD THEM. OUR HONDA WAS FIXED LAST JUNE. I RECEIVED ANOTHER "URGENT" RECALL NOTICE IN THE MAIL THIS WEEK, URGING ME TO CONTACT MY DEALERSHIP IMMEDIATELY. I CALLED AUDI USA TO EXPLAIN THE EXPERIENCE I JUST HAD AND INQUIRE FURTHER. I WAS TOLD THAT THEY WERE HOPING TO GET PARTS TO MY AREA BY SEPTEMBER (IT IS APRIL) AND THAT THE DECISION TO NOT MAKE REPLACEMENT PARTS AVAILABLE TO MY AREA WAS BEING DIRECTED BY THE NHTSA. I EXPLAINED MY CONCERNS ABOUT THE 3 YEARS MY CAR SPENT IN TEXAS AND WAS TOLD THEY WOULD MAKE A NOTE ON MY VEHICLE, BUT THE ONLY ADVICE I WAS GIVEN WAS TO KEEP CHECKING IN WITH MY DEALERSHIP.

FRONT DRIVER SIDE WHEEL MAKES A LOUD KNOCKING NOISE WHEN BRAKING AND OVER ANY SMALL BUMPS ON THE ROAD.

TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL CANNOT GET REPLACEMENT AIRBAG,

TAKATA RECALL 16V078, MFR RECALL NUMBER 69N1 TAKING TOO LONG.

TAKATA RECALL, I HAVE MADE 3 INQUIRIES FOR THE RECALL REPAIRS TO BE MADE ON MY VEHICLE AND HAVE BEEN TOLD REPEATEDLY FROM THE DEALERSHIP THAT THEY HAVE NO INFORMATION ON WHEN THE REPAIR PARTS WILL BE MADE AVAILABLE. THIS IS AN UNACCEPTABLE RESPONSE AND NEEDS BE BE ADDRESSES BEFORE I OR MY PASSENGERS ARE ENDANGERED!

TAKATA RECALL . IT HAS BEEN OVER 6 MONTHS SINCE RECEIVING A NOTICE FROM AUDI NORTH AMERICA RELATING TO THE TAKATA AIRBAG INFLATOR RECALL ON THIS VEHICLE. I PHONED THE DEALERSHIP LAST MONTH AND THEY SAID THEY STILL DON'T HAVE A FIX FOR THIS RECALL. I FEEL AUDI SHOULD BE MORE PROACTIVE IN FIXING THIS ISSUE ESPECIALLY IF IT COULD BE LIFE THREATENING TO DRIVE THE VEHICLE. I DO NOT WANT TO WAIT AND SEE IF METAL SHARDS WILL GO FLYING THRU ME IN THE EVENT OF AN AIRBAG DEPLOYMENT. NOTHING HAS HAPPENED YET BUT I WANT THIS RECALL ISSUE FIXED BY THE DEALER. *TR

TL* THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WHEEL BEARING MADE AN ABNORMAL NOISE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 AUDI Q5. WHILE DRIVING AT ANY SPEED, THERE WAS A STRONG FUEL ODOR EMITTING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PLASTIC FUEL PUMP IN THE FUEL TANK WAS FRACTURED AND RELEASED FUEL BENEATH THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNED A 2009 AUDI Q5. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND AND CRASHED INTO A LIGHT POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 59,110.

STRONG GAS SMELL COMING FROM UNDERNEATH REAR PASSENGER SIDE OF VEHICLE. NO SMELL COMING FROM GAS CAP AREA. NO GAS LEAK NOTICED UNDER VEHICLE. PER RESEARCH THERE IS AN ISSUE WITH THE PLASTIC FUEL PUMP LOCATED ABOVE THE GAS TANK. CONTACTED AUDI CUSTOMER CARE AND THEY STATED THERE ARE NO RECALLS FOR 2009 Q5S. THIS IS A VERY DANGEROUS ISSUE THAT AUDI IS NOT ADDRESSING. *TR

THE VEHICLE HAD BEEN RUNNING ROUGH FOR A WEEK OR SO. THEN WE NOTICED A STRONG GAS SMELL COMING FROM THE CAR. WE BROUGHT THE CAR IN FOR SERVICE AND IT WAS DISCOVERED THAT THE PLASTIC FUEL PUMP IN THE GAS TANK HAD DEVELOPED FRACTURES AND WAS SPRAYING FUEL UNDER THE CAR BENEATH THE REAR PASSENGER SEAT. THE MECHANIC RELATED WE WERE VERY LUCKY THAT THERE WASN'T A FIRE. WHEN HE REPLACED THE PUMP WITH A FACTORY REPLACEMENT PART. HE NOTED THAT HE COULD FEEL THE PLASTIC TOP OF THE NEW FUEL PUMP PULSATING. HE CONTACTED AUDI TO SEE IF THERE WAS A RECALL AND THERE WAS NONE. THE MECHANIC FEELS THE PART WILL FAIL AGAIN. YOU CAN SEE TINY FRACTURES IN THE TOP OF THE FUEL PUMP. I STILL HAVE THE OLD PUMP IF YOU NEED IT I WILL BE HAPPY TO SEND IT TO YOU. THIS IS ONE OF THE WORST FUEL LEAKS THE MECHANIC HAS SEEN AND FEELS IT IS POTENTIALLY VERY DANGEROUS. THE MECHANIC FELT SO STRONGLY ABOUT THIS THAT HE SUGGESTED MAKING A COMPLAINT TO NHTSA AND TO GET RID OF THE CAR. *TR

VEHICLE HAS BEEN WELL MAINTAINED AND SERVICED ON SCHEDULE AT THE DEALERSHIP. THERE WERE NO WARNING LIGHTS OR INDICATIONS ON THE DASHBOARD PRIOR TO THE INCIDENT. AFTER THE CAR SAT IDLE ALL NIGHT, ON THE MORNING THE NEXT DAY, I TRIED TO TO START TO CAR. THERE WAS BIG POP SOUND. TURNED OFF THE ENGINE AND RESTARTED AFTER A COUPLE OF MINS AND NOTICED, MESSAGE ON THE DASHBOARD INDICATING ALTERNATOR FAULT. OPENED THE HOOD AND NOTICED THE SERPENTINE BELT HAS COMPLETELY FALLEN OFF. THIS RESULTED IN THE POWER STEERING BEING COMPLETELY DISABLED. BATTERY STOPPED CHARGING. VERY VERY LUCK THAT THIS INCIDENT HAPPENED WHEN THE CAR WAS IDLE. THE CAR WAS IMPOSSIBLE TO DRIVE AS THE STEERING WAS EXTREMELY DIFFICULT TO TURN. SECONDLY THE BATTERY STOPPED CHARGING. THE DEALERSHIP SERVICE HAS NO ANSWER AS TO WHAT CAUSES THIS. ESPECIALLY WHEN THE CAR HAS BEEN THROUGH SERVICE JUST A FEW MONTHS AGO. VERY CONCERNED IF SUCH ISSUES HAPPENS ON THE HIGHWAY AT HIGH SPEEDS. HOW CAN A VEHICLE WITH SUCH LOW MILEAGE PLUS COMPLETE MAINTENANCE HAVE SUCH ISSUES. AUDI HAS SO MANY INBUILT SENSORS AND YET THERE WAS NO INDICATION SOMETHING IS WRONG. *TR

TL*THE CONTACT OWNS A 2009 AUDI Q5. WHENEVER THE CONTACT WOULD DOWN SHIFT FROM 2ND TO FIRST GEAR, THE VEHICLE SUDDENLY BEGAN TO LUNGE FORWARD. THE DEALER INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT NOTICED THE PROBLEM IMMEDIATELY AFTER THE VEHICLE WAS PURCHASED. THE CURRENT AND FAILURE MILEAGES WERE 2900. UPDATED 11/3/09 *CN THE TRANSMISSION WAS REPLACED. UPDATED 11/06/09.*J