2016–2020 Mercedes-Benz Metris Recall
Electrical System: Software
Issued May 2, 2021 · Manufacturer: Daimler Vans USA, LLC
- Affected model years
- 2016, 2017, 2018, 2019, 2020
- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Vehicles affected
- 84,345
- Report received
- May 2, 2021
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
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Related
Data sourced from the NHTSA Recalls database.