2013 Kia RIO

Vehicle showed all defect warnings as described in recall #23v652 .To include loss of all hydraulic components. Your reference Claim # [XXX]. I would like to know the status of this claim as the dealer still has my vehicle and now claims needs chassis repair , even though they earlier did an undercoat of vehicle in July per another recall. The dealer now estimates the repairs at over $5800 . Since they have had vehicle over 6 months and all my quote s to repair and held because of further defects, I wonder if this is a scam to defraud people thru your recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Kia Rio. The contact had notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. The recall repair was performed; however, while starting the vehicle the check engine, ABS, and oil warning lights and several other unknown warning lights illuminated. While attempting to turn the steering wheel, there was a lot of resistance in the steering wheel and while pressing the brake pedal the brake pedal went to the floorboard and lost power brakes functionality. The contact checked the brake fluid level, and the vehicle was returned to the dealer. The contact was informed that there repair had not worked, and resetting the fuse had failed. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 114,928.

Car started smoking while drive, lucky I was already pulling in my driveway.

On July 17, 2025, shortly before 4am, my son's 2013 Kia Rio caught fire, while sitting in the driveway turned off, and was totally destroyed. The car was parked in the driveway at his house and there were not any warning signs before it happened. On June 10, 2024 we had the HECU fuse replaced through a recall that could cause a fire. After we had it "fixed" we had no idea that it could still catch on fire! My son could have been in the car when this happened or other structures could have caught on fire! The fire department was called to put the fire out and the car was inspected by Kia and by our insurance company. Kia does not care that we had the part replaced and that the car STILL caught on fire. They have stated that they will not do one thing about it. They didn't offer a rental car, removal of the burned car or any money to replace the car. I do not know how they get away with this especially when the fire inspector for Kia told me that they knew that changing the fuse wasn't a "fix" but it would hopefully short the fuse before a fire would start! So they knew it was still possible! Kia should not be allowed to manufacture cars!! As of the past week, Kia will not even return my phone calls.

The contact owns a 2013 Kia Rio. The contact stated that after receiving a notice of a recall, the vehicle was taken to a local dealer for the recall repair; however, several days later, the contact experienced intermittent difficulty starting the vehicle. Additionally, the vehicle occasionally stalled while coming to a stop. No warning lights were illuminated. The vehicle was taken back to the local dealer, where it was diagnosed, and the contact was advised that the battery was faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 157,000.

Engline starting smoking and the car was engulfed in flames.

UNKNOWN Was clearing my car of snow and had the defroster on when I smelled a burning smell coming from I assume the engine.

It's very high insurance..I paid twice the amount of the car in insurance and registration Kelly Bluebook said car is worth 5000.00 Brand New...I paid 6995.00 plus taxes There's a recall on my vehicle and it has 147,000 miles and i haven't even drove anywhere but from Palace Station to Decatur

The contact owns a 2013 Kia Rio. The contact stated while driving at various speeds, there was smoke coming out from underneath the hood. The contact stated that the failure also occurred while the vehicle was parked. The vehicle was taken to the dealer, where it was repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. The dealer was notified of the failure and charged a fee for diagnostic testing; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.

See attached document for complaint.

Dealer has failed to remedy recall 23V652 in a reasonable amount of time. Received the original recall notice dated April 10, 2024. Immediately scheduled an appointment with the dealer. Dealer fixed another outstanding recall but said they didn't have the part for the 23V652 recall. Contacted the dealer several times since and they say they don't have the part to fix the recall and will get back when they do. Contacted Kia and explained the situation. They said they'd get back. Never heard from them. This is a recall for a fire hazard. It was dated April 10, 2024. It is now September 10, 2024.

The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.