2021 Jeep Cherokee

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the radio went black, with the message "Re-insert USB" displayed. The contact was unable to use the radio. Additionally, the rear-view camera, the AC/HEAT settings, and other safety features were inoperable and unavailable. The vehicle was taken to a dealer where it was diagnosed and determined that the radio needed to be replaced. The vehicle was not repaired because the parts were no longer being manufactured. The manufacturer was notified of the failure and informed the contact that the parts were no longer being manufactured. The failure mileage was approximately 92,000.

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 50 MPH on the highway, the vehicle lost 4WD functionality. The message “Service 4WD” was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the 4WD actuator had failed and the transmission needed to be replaced. The vehicle was not repaired due the part to repair the vehicle not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 44,600.

The 2021 Jeep Cherokee sporadically and infrequently engages the parking brake and hazard flashers. In order to disengage it, the car must be put in park and turned off then on, sometimes repeatedly. It has happened multiple times when the car is at a stop and in drive (at a stoplight, etc.) Recently it started happening while driving. The parking brake engaged and the car slammed to a stop nearly causing the car behind me to rear-end me. The dealership's service department has not been able to duplicate the problem or find any codes indicating a problem. They confirmed the software is up to date.

The 948TE 9-speed automatic transmission failed at approximately 75,000 miles on my 2021 Jeep Cherokee V6 80th Anniversary Edition. The Engine light eliminated while traveling down the highway. No noise or indication of engine or transmission trouble, Decided to head directly to the dealership. When I approached my first light off the exit (still no sign of trouble) the vehicle rolled backwards. Applying breaks to avoid collisions with vehicles behind, I tried accelerating with little to no power from the transmission. The vehicle is currently at an authorized Jeep dealership and available for inspection. This condition created a safety risk because the vehicle hesitated entering traffic and rolled backward while stopped, increasing the risk of collisions. An engine warning light illuminated while driving prior to complete drivability failure. Symptoms included delayed engagement and slipping from a stop, which worsened rapidly after the warning light appeared. The failure has been diagnosed and confirmed by an authorized Jeep dealership, which determined the transmission requires full replacement. The vehicle has been inspected by the dealership service department. No crash occurred, so no police or insurance inspection was involved. Jeep dealership would not offer any goodwill assistance despite being just outside the threshold for drivetrain warranty.

The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety hazard. All of the climate control, radio and general info are also on this screen. I have not had it diagnosed at the dealership because they charge 160.00 to just hook up to diagnostics.

the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle

Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash, and potential of more serious injury. Insurance will be inspecting vehicle in the next week to determine total loss. No warning lamps, messages or other issues to the car prior to the accident

I was driving on the interstate at approximately 70 mph when I attempted to accelerate to pass another vehicle. There was no response. At first, I thought I might have hit a patch of ice, but I quickly confirmed that wasn’t the case. I tried to accelerate again, and once more nothing happened—other than the engine revving. No warning lights appeared to indicate a problem. I coasted to the next exit and was able to safely park the Jeep. I then had the vehicle towed to a local Chrysler dealership. As it turns out, the Jeep had suffered a catastrophic failure of the PTU (Power Transfer Unit), which I understand has been a known issue for Jeep for several years. The dealership received a replacement PTU, but they quickly determined that the replacement unit was also defective.

PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall needs to be extended to cover later years

I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was performed and did not have any issues until recently. The past few weeks it began to hesitate upon acceleration and jerked forward harshly into first gear. Today there is a very noticeable prolonged hesitation during acceleration and an odd revving noice coming from TPU. This should be a major recall given the frequency and severity of the issue which could lead to a crash.

The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent while in the process of performing a stress test drive. There was a popping sound from the ignition, and it stopped on the interstate. Upon opening the hood, he noticed smoke and flames, and the vehicle fully ignited and caught fire. The fire department was on the scene to extinguish the fire and determined that the cable installation or hose installation failure of equipment/leak resulted in an electrical fire. There was no reported crash, air bag deployment, or police report filed. The local dealer was contacted, who referred to the manufacturer and the NHTSA hotline. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 64,000. The vehicle was deemed a total loss by the insurance company.

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated. The contact stated that the hazard lights failed to operate. The contact's wife coasted the vehicle to the side of the road. The vehicle was towed to the dealer, who determined that the battery had failed. The dealer replaced the battery. The contact stated that the battery warning light was not illuminated before the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.

My jeep initially shutoff while driving on the interstate at 70 mph last December. I took it the dealership and they kept it for 2 months and replaced several parts. I got it back and it shutoff the next day, but started after l let it sit for an hour. Then it went for weeks with no issues, then it started happening again, so I took it to a different dealership. They also repaired different issues. I got it back and it shutoff again on the interstate at 70 mph in rush hour traffic. Both times were scary and unsafe situations. The jeep has been at the dealership now over a month with no diagnosis. It has been at 2 dealerships for a total of 4 months. I've researched this and found out that there are a lot of people having the same problem with this jeep and similar types. I'm wondering why is this not a safety recall issue, because both of my situations could of ended badly if I had panicked. Please have this situation addressed or reviewed before it causes bodily harm! The manufacturer/dealership doesn't seem to take this seriously!!