2018 Infiniti Q60

On Feb 5, 2025, I received written confirmation from Infiniti Consumer Affairs (Case #[XXX]) that my vehicle was eligible for recall repair. However, on Jan 27, 2025, my Infiniti dealer (Stevens Creek Infiniti) informed me that Infiniti had denied the recall, despite this being necessary for California emissions compliance. This contradicts their initial confirmation and leaves me unable to legally smog or register the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Infiniti Q60. The contact stated that while reversing the rear-view camera image was distorted and scrambled, creating a visibility hazard for the driver. The vehicle was taken to the local dealer who reprogrammed the rear-view camera, but the failure persisted. Additionally, while operating the vehicle, the Lane Departure and Forward Collision Avoidance systems were inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 22,000.

Hello, I purchased my Infiniti Q60 Red Sport brand new in 2028. About a year after that I started to have electrical issues with the car. I've brought it in to the Infiniti dealer in Valencia, CA numerous times during the warranty period (and a few times out of the warranty period), to have these issues addressed. Some were resolved and some were not. So In the past 4-5 years I've brought my vehicle in about 15 times or more to be fixed. The latest issue is a safety problem. About a week ago I noticed that the passenger seat belt sign on the dash does not come on when a passenger is seated without the belt engaged (normally I get a red warning sign that the seat belt is not buckled for the passenger). At the same time I also noticed that there's a red airbag indicator light that stays on at all times while driving. I brought the car in to the dealer again to have it diagnosed, but the service advisor stated that it will be $235 to diagnose the issue, and that more than likely I have to replace the whole seat for $3,500 or more, because the sensor is part of the seat. So to replace the sensor they have to replace the whole seat. I can not afford to pay thousands of dollars for something that is not wear and tear, nor abuse on my part. It seems to me that this should be covered my the manufacture, especially since the issue is safety related. I would greatly appreciate any help that you can offer. Thank you

I was driving down the road heading to work on a regular street, not even the highway or anything. I heard a loud bang like a gun shot and I almost swerved and crashed from how loud it was. I immediately pulled over to see if maybe I ran something over or anything else, when I had noticed my sunroof glass had exploded like completely dismantled from some type of force from the inside. The glass looks pushed out from the inside. I’ve been calling the dealer ship to ask about recalls. I have looked online and their is a whole forum page about other cars that had the same issue and there’s one specific to Infiniti models. Please help I just don’t want to fix it right now and have it keep on happening if it’s some type of manufacturing defect

The Infiniti Q60/Q50 has issues with the accessory belt. The belt is known to break without any warning or major signs of wear and tear. When the belt breaks it makes the car difficult to drive and poses a safety risk. This issue affects the 2017-2022 models. When the belt break it causes additional problems such as faulty water pumps, and engine over heating leading to major engine problems. These cars should have been recalled years ago. Drivers on social media have reported the problem with less that 10000 miles and up.

Something is malfunctioning in the steering of this car...About a month ago I was driving my car and noticed it would not accelerate, it kept stalling but not shutting off, as well as it was swerving on it's own with the slightest bumps in the road, and I am not able to control the steerring. I called the service dept. at Colter Infiniti in Mesa Az where I purchased it and they towed it to their service center. They said that the battery was dead which caused the CAMS malfunction, they replaced the battery(infiniti battery) fixed the CAMS and I picked up my car. At first it seemed to function normally, the next day I drove to work and noticed it still swerving whenever I would drive on any uneven pavement or try to switch lanes and have to cross over any bumps, the car will oversteer. This happens at speeds higher than 35-40 mph however, It happens under 35-40, but is controllable... I also took it to another Infiniti dealer Infiniti on Camelback, and they checked everything and said I should lower the tire pressure, I lowered them to 31(35 is recommended) and it still continues. I have checked car forums and they are saying it could be the Direct Adaptive Steering(DAS) , I asked the service department at Camelback to check that and they said they ran all tests and couldn't find a fault. No warning lights or codes come on, and dealer can't find the fault. I believe this issue is a computer failure and it will not throw a code since it is not a part or mechanical issue, it is computer issue. I also asked them to reset my computer and they said that wasn't necessary. I have reported this issue with Infiniti Consumer Affairs, I feel this car is a danger if i drive faster than 35-40 mph as it becomes uncontrollable.

There seems to be an issue with my 2018 Infiniti Q60 and I am not the only one. My allignment is perfect and my tires are new but the vehicle still tends to wander on the freeway which feels very unsafe and dangerous. I have spoken to others with this vehicle and they also have the same issue. Nobody can figure out what it is but it makes the car very uncomfortable to drive because you are constantly trying to steer the car back in its lane. Please do a recall in this vehicle before somebody gets seriously hurt out in the road. This is the Luxe 3.0t edition and Ive heard the same complaints on the Sport model aswell. We know for a fact that a new vehicle like this, especially stock with very low miles should not drive like this. This is could be a huge potential liability to the Nissan/Infiniti company.

I was driving down I59 just north of Hattiesburg MS with no one around me or going over an overpass when my sunroof exploded. There is no chance it was hit with anything, there was no one in front of me and no one beside me and no structures overhead. I was driving with cruise control on and not changing lanes or swerving. My wife was driving behind me and witnessed the event, glass just exploded from the top of the car. There is no chance anything hit it.

TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING 45 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT OCCURRING. THE PASSENGER SEAT WAS NOT OCCUPIED AT THE TIME. THE VEHICLE WAS TAKEN TO INFINITI OF BAKERSFIELD (5200 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 617-2020) WHERE THE CONTACT WAS INFORMED THAT THERE WAS A SMALL TEAR IN THE PLASTIC SPLASH GUARD UNDERNEATH THE VEHICLE, WHICH COULD HAVE TRIGGERED THE AIR BAGS TO DEPLOY. THE DEALER STATED THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,100. *LN *DT*JB *DL

WAS TOLD MY SERVICE ADVISOR THAT I NEED NEW TIRES AT LESS THAN 20,000 DESPITE HAVING THEM ROTATED, BALANCED AND/OR ALIGNED ON A REGULAR BASIS AT DEALER. RIDE IS EXTREMELY LOUD AND TIRES SWAY ERRATICALLY AT SLIGHTEST DEVIATION IN PAVEMENT. REVIEWS STATE THAT THESE TIRES OFTEN BUBBLE UP AND EXPLODE CAUSING A SERIOUS SAFETY ISSUE.

CO LEVELS (EXHAUST FUMES) BEING DETECTED INSIDE THE CABIN WHEN OPERATING VEHICLE. CO LEVEL INCREASE DIRECTLY CORRELATED TO ACCELERATION (WIDE OPEN THROTTLE). CO LEVELS RECORDED AS HIGH AS 19PPM WITH AC ON, WINDOWS CLOSED, AND RECIRCULATE ON WITHIN 1/2 HOUR. DIRECT CORRELATION OBSERVED VIA CO DETECTOR, AND LEVELS DROP IMMEDIATELY WHEN RECIRCULATE IS SWITCHED TO FRESH.

TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT DROVE OVER BLACK ICE AND LOST CONTROL OF THE VEHICLE. THE VEHICLE STRUCK THE MEDIAN ON THE HIGHWAY. NONE OF THE FRONTAL OR SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A BODY SHOP. THE CONTACT WAS TAKEN TO THE HOSPITAL BY A FAMILY RELATIVE, TREATED FOR HIS INJURIES, AND RELEASED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,900. *DT