2008 Dodge Sprinter

I am reaching out for assistance in resolving a passenger air bag issue in my 2008 Dodge Sprinter RV (Case 84229129 for codes R49 and S14). Fiat/Chrysler(FCA) notified us of a recall associated with both the driver and passenger airbags in September, 2022. We took the vehicle to Bob Brady Chrysler in Decatur, IL for service at FCA’s recommendation. The driver side air bag was replaced without incident. After ten days, Bob Brady advised us they could not complete the repairs and would need to ‘open a Star case’ for escalation. I contacted FCA and was advised they would assist me in finding another dealer to fix the passenger air bag and opened case 84226749 within 5 days on opening the case. We went and picked up the vehicle. The paper work at the time of pick up clearly states, “…with codes present in the vehicle, there is the possibility that in the event of an accident, the airbags may not deploy.” FCA did not respond to the opened case and when we reached back out to them, we were advised the case was closed. Their records indicate both passenger and driver airbags have been repaired and are in working order. When I disputed this, FCA further advised I would need to readdress with Bob Brady as another dealer would not be available to complete the repairs. The SRS warning light remains on within the vehicle. I have attempted contact with Bob Brady’s service manager on several occasions without a response. I am reaching in with a request for assistance to help resolve the issue with the airbag repair.

2008 DODGE SPRINTER. CONSUMER WRITES IN REGARD TO PASSENGER SIDE AIRBAG SAFETY RECALL. THE COMSUMER STATED THE AIRBAG RECALL WAS COMPLETED, BUT IS STILL RECEIVING RECALL NOTICES.

THE ESP DASH LIGHT CAME ON WHILE LEAVING PARKING STALL, THE SPRINTER SHIFTED HARD DOWN TO FIRST AND WOULD NOT SHIFT. I TURNED THE VEHICLE OFF AND RESTARTED NOW THE VEHICLE WAS IN HIGH GEAR AND WOULD NOT SHIFT DRIVING ON CITY STREET. I DROVE A SHORT DISTANCE 1/2 MI. AND TURNED THE VEHICLE OFF, LET IT SIT FOR A MINUTE OR SO AND RESTARTED, THE VEHICLE DROVE FINE FOR A MILE OR SO THEN THE ESP DASH LIGHT CAME ON AGAIN, NO ISSUES WITH SHIFTING THIS TIME. THE NEXT DAY WHILE DRIVING ON A RESIDENTIAL STREET THE ESP LIGHT DID NOT COME ON FOR A 1/4 MILE WHEN IT DID THERE WAS NO SHIFTING ISSUE. I TURNED OFF THE VEHICLE AND RESTARTED AND THE LIGHT DID NOT COME BACK ON FOR SEVERAL MILES ON CITY STREETS AND ONE STOP AND RESTART AT FUEL STATION.

TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED AT ADDY'S HARBOR DODGE RAM FIAT (4849 US-501, MYRTLE BEACH, SC 29579, (843) 945-3100) FOR NHTSA CAMPAIGN NUMBER: 17V478000 (AIR BAGS). UPON RETRIEVING THE VEHICLE, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS INFORMED BY THE DEALER THAT A HARNESS FRACTURED DURING THE AIR BAG REPLACEMENT, WHICH CAUSED THE WARNING INDICATOR TO ILLUMINATE. THE DEALER ALSO INFORMED THE CONTACT THAT THE PART FOR THE HARNESS WAS NOT AVAILABLE; HOWEVER, THEY DISCONNECTED THE AIR BAGS AND THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE TWICE AND CASE NUMBERS: 34674588 AND 34906822 WERE OPENED. THE FAILURE MILEAGE WAS 15,686.

DODGE SPRINTER 2500 CONVERTED TO RECREATIONAL VEHICLE BY WINNEBAGO (2010 WINNEBAGO ERA). ON MAY 11, 2018 AFTER DRIVING FOR ~4 HOURS, PARKED IN CAMPSITE. IMMEDIATELY CAUGHT FIRE UNDER DRIVER'S SIDE FLOOR IN BATTERY COMPARTMENT. FIRE SPREAD UNDER DASH, UNABLE TO EXTINGUISH WITH ONBOARD FIRE EXTINGUISHER. FIRE DEPARTMENT EXTINGUISHED BLAZE AFTER ENTIRE DASH MELTED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 17V478000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (ED VOYLES CHRYSLER JEEP DODGE, 789 COBB PKWY SE, MARIETTA, GA 30060) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL .THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND CALLED TWO DEALERS (CHUCK PATTERSON DODGE, 257 EAST AVE, CHICO, CA 95926, (530) 895-1771) AND (MERCEDES-BENZ OF ROCKLIN, 4747 GRANITE DR, ROCKLIN, CA 95677, (888) 245-8764). BOTH DEALERS WERE UNABLE TO PROVIDE THE RECALL REPAIR. THE CONTACT WAS REFERRED BY ONE DEALER TO CALL THE OTHER, BUT NEITHER SPECIFIED THE REASON AS TO WHY THEY REFUSED TO PROVIDE THE REMEDY AND PART FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE A REMEDY AND PART TO AN AUTHORIZED DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/6/18*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) HOWEVER, THE DEALER REFUSED TO DO THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS REFERRED TO DEALER IN CANADA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO A DEALER AS PARTS WERE AVAILABLE. THE DEALER STATED THAT THEY DID NOT HAVE THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.