2020 Jeep Grand Cherokee Complaint
Electrical System / Structure / Back Over Prevention
Filed March 14, 2026 · Incident date March 10, 2026
- Vehicle
- 2020 Jeep Grand Cherokee
- Component(s)
- Electrical System / Structure / Back Over Prevention
- Complaint filed
- March 14, 2026
- Date of incident
- March 10, 2026
- Reported VIN
- 1C4RJFAG2LC
Owner's description
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.