2020 Ford Escape Complaint
Structure / Unknown Or Other
Filed October 2, 2025 · Incident date August 1, 2025
- Vehicle
- 2020 Ford Escape
- Component(s)
- Structure / Unknown Or Other
- Complaint filed
- October 2, 2025
- Date of incident
- August 1, 2025
- Reported VIN
- 1FMCU9DZ2LU
Owner's description
In August 2025, the plastic cover in between the two pieces of glass on the panoramic sunroof unknowingly fell off when the shade liner was closed due to ineffective glue/sticky tabs that failed to keep the plastic cover on safely. When I went to open the liner, the plastic cover got trapped in the shade/roller housing, broke, and then the shade got completely sucked up into the housing where I can’t get it back out. Quotes to fix this range in the thousands of dollars due to the intensive labor replacing the shade requires. I have seen this happen to multiple owners, especially on the 2020 model. There is a video on YouTube describing this issue with over 6,000 views. Many in the comments also describe having their shade roller being completely damaged and spending thousands of dollars to fix it. There was no warning that the plastic cover was failing to hold up and no alert once it has fallen off. There was no safety mechanism in place to prevent the shade from being rolled.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.