2020 Ford Escape Complaint

Owner's description

I am the owner of a 2020 Ford Escape experiencing two serious issues: 1.My vehicle is exhibiting the exact symptoms outlined in Ford CSP 23B56—specifically, the failure of the driver-side door check-arm welds. The door produces loud popping noises, feels unstable when opening/closing, and has visible signs of structural stress. Despite this, my VIN has been deemed ineligible for the program. Given that the issue matches the failure described in CSP 23B56, I am requesting a re-evaluation of my VIN’s coverage and a formal inspection under this program. 2.My vehicle is also subject to NHTSA Recall 25V467 / Ford Recall 25S76, concerning the potential for a cracked fuel injector leading to fuel accumulation on top of the engine—a serious fire hazard. According to NHTSA, there is currently no remedy available. This adds another layer of safety concern, particularly considering the compounding risks and Ford’s delay in delivering a fix. Between the structural door failure and a pending recall involving potential engine fires, I am deeply concerned about the safety and reliability of my vehicle. I am asking that my concerns be formally investigated and that Ford take appropriate responsibility for repairs, reimbursement (if applicable), or an expanded VIN inclusion under the CSP.

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