2021 Toyota Highlander Complaint

Owner's description

Routine maintenance was done 5000 miles ago. Routine maintenance. At 50,151 miles and routine 50,000 mile maintenance a whistling/whining sound was noted. I was told a new transmission is needed. PLEASE MAKE THIS A RECALL. PLEASE MAKE TOYOTA STOP CHANGING OUT TRANSMISSIONS AT 50,000 miles on the regular. There is a known TSB, but so many VIN's are outside of this range experiencing the exact same issue that it is inconceivable that Toyota doesn't know they have a problem. Having a warranty that covers it is a band-aid. The wear and tear on the overall engine and parts due to transmission failure means they are knowingly selling cars that will fail. Why isn't it told to every buyer to expect transmission failure at 30-50,000 miles at the time of purchase? TELL US AND THEN LET US DECIDE IF THAT IS HOW WE WANT TO INVEST OUR MONEY IN OUR CARS. My first Toyota and my last. AND what is worse, the NHTSA KNOWS about all these incidents and just lets it ride. We have lost the consumer in the values we hold as a country. Insurance doesn't mean insurance. Transmissions are only worth 30-50,000 miles when it should be 200,000+ by now. Quality standards are there for a reason. Having a powertrain warranty that protects the manufacturing IS NOT how it was intended. FORCE TOYOTA TO FIX THIS ISSUE. STOP SELLING CARS WITH FLAWED TRANSMISSIONS. I feel taken advantage of and am stuck with a car I no longer want, (because as the service advisor said, "if it happens again, you will still be covered at no cost to you?!") - this is not ethical or technically sound.

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