2021 Toyota Highlander Complaint
Visibility / Back Over Prevention
Filed March 20, 2025 · Incident date February 10, 2025
- Vehicle
- 2021 Toyota Highlander
- Component(s)
- Visibility / Back Over Prevention
- Complaint filed
- March 20, 2025
- Date of incident
- February 10, 2025
- Reported VIN
- 5TDDZRBH8MS
Owner's description
The contact owns a 2021 Toyota Highlander. The contact stated that while operating the vehicle, the display screen malfunctioned and displayed a solid black screen. During the failure, several functions and features could not be accessed or activated, including the front and rear defrosters. The contact was unable to clear the front and rear windshields, which created a visibility hazard for the driver. The vehicle was taken to the local dealer, who diagnosed that the display screen unit needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.