2021 Toyota Highlander Complaint
Service Brakes
Filed November 19, 2024 · Incident date November 16, 2024
- Vehicle
- 2021 Toyota Highlander
- Component(s)
- Service Brakes
- Complaint filed
- November 19, 2024
- Date of incident
- November 16, 2024
- Reported VIN
- 5TDGBRCH3MS
Owner's description
2021 Toyota Highlander Hybrid - experiences the sensation of brake loss during transitional period when car switches between regenerative brakes and mechanical brakes; most often occurs on a downgrade approaching a stop. During the transition, the car will surge ahead unexpectedly. I would consider this a significant safety issue; causes the driver to misjudge the required stopping distance and it is possible to hit something (or someone) in front of you. There is a TSB-0059-23 against this issue that requires a software update of the brake actuator. The issue is serious enough in my opinion that a recall of all Highlander hybrids is justified and Toyota should cover the cost of the update. The issue is intermittent and has occurred since new.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.