2021 Ford Explorer Complaint
Power Train
Filed August 2, 2024 · Incident date August 2, 2024
- Vehicle
- 2021 Ford Explorer
- Component(s)
- Power Train
- Complaint filed
- August 2, 2024
- Date of incident
- August 2, 2024
- Reported VIN
- 1FMSK7DHXMG
Owner's description
The contact owns a 2021 Ford Explorer. The contact stated while driving at an undisclosed speed, the rear axle bolt fractured. The contact stated that the failure occurred while driving on a busy highway. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the vehicle was scheduled for the recall repair; however, the recall repair was not completed. The contact was informed that the recall repair was not completed due to the tool not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 40,093. Parts distribution disconnect.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.