NHTSA ODI #11593888

2023 Toyota Rav4 Complaint

Visibility/wiper

Filed June 12, 2024 · Incident date May 23, 2024

Vehicle
2023 Toyota Rav4
Component(s)
Visibility/wiper
Complaint filed
June 12, 2024
Date of incident
May 23, 2024
Reported VIN
2T3C1RFVXPC

Owner's description

Toyota OEM windshield glass has SEVERE distortions/waviness in glass. I have had my windshield replaced 3 times now with Toyota OEM glass and the issue is still not resolved all 3 have had this distortion/wavyness in the glass. I don’t want aftermarket glass in a brand new car especially with all the safety features that relies on glass clarity, but Toyota is making it hard not to choose that option. Toyota needs to do better on quality control of their glass. The distortion is happening in the line of sight for the driver causing dizziness and issues while driving, as well as BAD wavyness around the edges. Ive done some research into this as well and I am not the only Toyota driver having this issue with their glass. I’ve never owned a vehicle that did this and it’s very disappointing and frustrating that I am not able to have a clear windshield in my brand new car. I called Toyota of America but they basically pushed me off onto the dealership. Someone needs to contact the MFG and make them aware of this problem so I can get glass that is normal.

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