2022 Honda Civic Complaint

Owner's description

The steering often feels "sticky". The effect is most noticeable at highway speeds, where I need to make lots of small corrections to the steering, but I can also notice it on back roads. When I try to turn the steering wheel by a small amount, it won't turn, so I need to apply additional force to overcome the stiction. Once I apply enough force for the wheel to "break free," I end up overcorrecting, and I need to turn the steering wheel back in the other direction, at which point I encounter the same problem. This issue makes it difficult to maintain my lane while driving. This problem has not been confirmed by a dealer. I took the car to a dealership due to a recall on the power steering system, but they told me my vehicle was not affected and they didn't replace anything. I made another appointment to look into this issue and asked that a technician be available to I could demonstrate the problem. When I arrived, no one was available to look at the vehicle, and the service advisor told me I had to pay $175 before they would try to diagnose the problem, despite the fact that the vehicle is still under warranty. I haven't had the vehicle inspected by police or insurance representatives. However, I am happy to make it available for that purpose. There were no warning lights/messages that indicated a problem with the steering system.

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