2020 Kia Telluride Complaint

Owner's description

The motor was empty of oil after driving 2400 miles since the last oil change. The oil was changed on [XXX] at 102,220 miles. When the check engine light came on, I checked the oil and there was none on the dipstick on [XXX] at 104,884 miles. I had an oil consumption test run at the Kia dealership in Hickory, NC they stated I was only 1 quart low at 1,000 miles. This test was completed in September 2023. The dealership stated since I passed the first round of the oil consumption test that there was no issue with my Telluride. When the car is running, one can smell the oil burning from the exhaust. The dealership in Hickory refused to further investigate the issue. When I returned to the dealership on [XXX], they stated they would not do another oil consumption test because my 100,000 mile warranty was over. I told them I have an extended warranty and they told me most extended warranties do not cover oil consumption. In September, this dealership also failed to replace the housing for the oil filter properly, causing the oil to leak out tremendously after changing the oil. I had to take it to a different mechanic to figure out why there was an excessive leak. There is an oil consumption issue with my Telluride and the dealership in Hickory, NC is refusing to aid me in identifying the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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