2021 Chevrolet Suburban Complaint
Fuel/propulsion System
Filed November 30, 2023 · Incident date November 23, 2023
- Vehicle
- 2021 Chevrolet Suburban
- Component(s)
- Fuel/propulsion System
- Complaint filed
- November 30, 2023
- Date of incident
- November 23, 2023
- Reported VIN
- 1GNSCFKD2MR
Owner's description
Vehicle stalled while driving in center lane on I-4 in Orlando in traffic. There were no warnings prior to the vehicle stalling. When trying to restart it, the low fuel warning appeared along with the check engine light. I was unable to restart the vehicle leaving us stranded in the middle lane of I-4 in heavy traffic. FL Road Rangers arrived to offer aid and had to manually place the vehicle in Neutral under the vehicle at the transmission. Vehicle was then pushed off the highway onto the shoulder. Vehicle was towed to Starling Chevrolet which was the closest Chevrolet dealer from the incident. Starling's Service Department had to replace the battery in order to run a diagnostic. Once the battery was replace, the diagnostic indicated that the issue is with the Fuel Pump Power Control Module Part No. 13544060 / 13554821. This part is on back order with no known availability time provided. Vehicle is still sitting at Starling Chevrolet. Although my vehicle does not show any open recalls, I found that the fuel pump power control module for the 2021 Chevrolet Suburban is part of a known Product Safety Recall N212332040 Stall While Driving.
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.