2021 Volkswagen Atlas Complaint
Service Brakes
Filed June 29, 2023 · Incident date June 28, 2023
- Vehicle
- 2021 Volkswagen Atlas
- Component(s)
- Service Brakes
- Complaint filed
- June 29, 2023
- Date of incident
- June 28, 2023
- Reported VIN
- 1V2ER2CAXMC
Owner's description
The brakes make a deep grinding sound every 4000-8000 miles. A typical sound of failing brakes. When I took the vehicle into the dealership they let me know they have a defective brake pad system. When they changed the compound in 2019/2020 this has been an issue. The pads are showing in good acceptable range. However when driving the vehicle you do not know if it is safe or not unless you take the vehicle in to make sure l. Again every 4000-8000 miles. I do not see how they are able to sell you a car with a known issue and not disclose this. This should be covered or recalled. It absolutely is a safety issue when you cannot tell if your brakes are working properly! They are telling me they see 4-5 people a week with the same issue. How is this not being recalled!
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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.