NHTSA ODI #11512994

2021 Volkswagen Atlas Complaint

Electrical System / Engine

Filed March 21, 2023 · Incident date March 20, 2023

Vehicle
2021 Volkswagen Atlas
Component(s)
Electrical System / Engine
Complaint filed
March 21, 2023
Date of incident
March 20, 2023
Reported VIN
1V2HR2CA5MC

Owner's description

I was sitting at a stop light and the car just SHUT OFF and would not re-start. It was very dangerous. The start/ stop system was enabled as it always is - since it defaults to this feature when you start the vehicle. The electronics starting glitching when the car shut off. This is not the 1st time the car would not start, it has happened 3x over the course of 3 weeks. When we try to jump start the vehicle it has taken up to 30 minutes to sit on charge to get the car to turn over. We have had the battery tested and charged at VW all test come back that it is a good battery. Seems that the start/stop system is faulty and drains the battery. I have spoke to VW and booked an appointment to have the look at this issue. Something is Seriously wrong with this vehicle and start/stop system. I have read many posts that I'm not alone with VW Atlas leaving families in dangerous situations because the car just shuts off and won't re-start.

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2021 Volkswagen Atlas Electrical System Complaint (#11512994) | VinDecoder