2021 Volkswagen Atlas Complaint

Owner's description

The contact owned a 2021 Volkswagen Atlas. The contact stated while driving at approximately 15 MPH, she had turned the air conditioner on and felt that hot air was blowing out. The contact stopped at a traffic signal turned the vehicle off and on again and noticed that the air conditioner was now blowing cool air. The contact had begun to smell a burning rubber smell and noticed that smoke was being emitted from under the hood on the driver's side. The contact stated that when she stopped at another traffic signal all of the dash alarms began to flash and she heard warning chimes sound as well. The contact pulled over into a parking lot and turned the vehicle off. The contact stepped out of the vehicle when she saw black and white smoke coming from under the hood, then flames burst out from under the hood. The contact stated that the entire front end of the vehicle was engulfed in flames. The fire department was called and extinguished the flames with water. The contact stated that the heat and flames melted the front tires. The fire department wrote a report. The vehicle was towed to an impound lot. The contact stated that the vehicle was declared a total loss by her insurance provider. The failure mileage was approximately 30,000.

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