NHTSA ODI #11499456

2023 Toyota Rav4 Complaint

Steering / Electrical System / Engine

Filed December 29, 2022 · Incident date December 28, 2022

Vehicle
2023 Toyota Rav4
Component(s)
Steering / Electrical System / Engine
Complaint filed
December 29, 2022
Date of incident
December 28, 2022
Reported VIN
2T3H1RFV8PW

Owner's description

Yesterday I drove an hour in the rain for the first time in my brand new 2023 rav4. I pulled into a parking lot, put it in park and all of the sudden my car starting stuttering/jerking/jolting the whole car, the rpm's were fluttering up and down between 2-3, the car engine turned on and off and car felt very weird. Check engine light and yellow explanation symbol came on with message " Engine stopped steering power low" and turned car off. Then I turned it back on and it was doing the same thing jolting me forward with the same message and also the message "Not Ready to drive" and shut the whole car back off. I could barely make it out of the drive thru to park it out of the way in a spot to wait for a tow truck. It wouldn't drive. I had to get it towed to dealership and of course when it got there it was acting normal. I got it brand new 3 weeks ago. The dealership had it for just over a day and said nothing was wrong and no codes were showing that anything happened. I am extremely concerned since something did happen! This seems dangerous especially since the codes did not record. I told them I had a trip to go on up north and there was rain/snow anticipated and they said they would be okay sending their family off in this car since everything with the car says it’s fine

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.