NHTSA ODI #11440528

2021 Subaru Outback Complaint

Visibility/wiper

Filed November 15, 2021 · Incident date November 12, 2021

Vehicle
2021 Subaru Outback
Component(s)
Visibility/wiper
Complaint filed
November 15, 2021
Date of incident
November 12, 2021
Reported VIN
4S4BTANCXM3

Owner's description

We purchased a new 2021 Outback Subaru 2 months ago. Three days ago, on 11/12/21, a crack appeared on the windshield overnight, while the car was parked on our driveway. Nothing hit our car while we were driving and there's nothing that stands above the car that could have fallen on it while parked at our house. The crack is linear and started on the very left side right above the driver's sight. It started at about 5 inches long and the next day was already extending almost halfway through the windshield length. We are highly suspicious that the crack is a result of a defective windshield specially after learning that Subaru has several lawsuits regarding this same issue. We had to stop driving the car in fear that the windshield may completely break at any time. My husband contacted Subaru twice and the representatives told him someone would soon contact him about the incident. Nobody contacted us for the next two days. My husband then called Subaru and they said it would cost $1,500 to fix it.

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.