2021 Volkswagen Atlas Complaint

Owner's description

I have been having issues with my 2021 Atlas SE R-line Technology since the day after I purchased it. I assumed since it was a brand new car that it would have an adjustment period & I wanted to love it, but I have become afraid to drive it. Several times, the vehicle has slammed to a stop while another vehicle is making a U-turn in front of me, or simply driving next to me, but not close enough that the automatic braking should be engaged. I was almost rear-ended by the vehicle behind me each time as I went from driving to a complete stop. In June, the vehicle came to a hard stop for no reason while backing into my garage and no vehicles or objects were in the way. The dealer told me a door sensor was to blame, but the problem still exists today. The vehicle also freezes at times when put it into drive or reverse. It will eventually jerk forward or backwards after some time, but its very unpredictable. This has even caused my right side mirror to scrape the side of my garage, almost breaking it off when its unexpectedly jerked backwards twice. I informed the dealership, Volkswagon of Clear Lake of my experiences and each time, I am told that they are unable to re-create the issue and there are no reported problems during their inspections, with the exception of door sensor repair. I have no idea how to recreate an issue or help them to do so. I traded in a perfectly good 2014 sedan in hopes of getting more space for my family, but all I've gotten is a headache! I even asked the dealership why the window sticker shows I should have power folding mirrors, but mine don't fold, but I'm told that's something I should've addressed when I purchased the car. My anxiety level goes up every time I drive this vehicle and after reading the VW Owners forums, I'm not alone. The same issues I've experienced, and more, have been reported by so many others, yet we are ignored. Please help us before more people are hurt while driving this dangerous vehicle.

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