NHTSA ODI #11414311

2021 Toyota Highlander Complaint

Fuel/propulsion System

Filed April 28, 2021 · Incident date April 21, 2021

Vehicle
2021 Toyota Highlander
Component(s)
Fuel/propulsion System
Complaint filed
April 28, 2021
Date of incident
April 21, 2021
Reported VIN
5TDEVRCH5MS

Owner's description

I REPORTED MY GAS TANK NOT FILLING PAST 12.9 GALLONS OF GASOLINE ON NUMEROUS FILL UPS ON MY NEW 2021 HIGHLANDER HYBRID PLATINUM TO TOYOTA SERVICE DEPARTMENT. THE HIGHLANDER ON INVOICE SAYS IT'S A 17 GALLON TANK CAPACITY. TOYOTA SERVICE DEPART REFILLED MY EMPTY TANK TO12.6 GALLONS VERIFYING MY COMPLAINT. THE SERVICE ADVISOR INFORMED ME THEY NOTIFIED TOYOTA AND TOYOTA RESPONDED IN SAYING THEY ARE AWARE OF THE ISSUE AND THERE'S NOTHING TODO. THE TOYOTA SERVICE ADVISOR INFORM ME UNTIL THERE IS ENOUGH COMPLAINTS THEN TOYOTA WOULD ISSUE A RECALL

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Data sourced from the NHTSA Complaints database. Complaints are submitted by vehicle owners and have not been independently verified.