192 consumer complaints have been filed with NHTSA for the 2014 Toyota Rav4. Click any complaint to view the full owner description.
POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEMApril 11, 2026
UPDATE TO PRIOR COMPLAINT — Filed April 2, 2026. VIN: [XXX] . 2014 Toyota RAV4 AWD XLE. Team Toyota Langhorne, 746 E Lincoln Hwy, Langhorne PA 19047. Vehicle remains out of service — 53 days as of April 10, 2026. SECOND REPLACEMENT VEHICLE — April 4-5, 2026: Dealership presented 2014 RAV4 VIN [XXX] as replacement. Upon visual inspection: valve cover leaking; blue silicone sealant on valve cover applied unevenly indicating prior engine disassembly or concealed active oil leak; catalytic converter flanges rotted top to rear requiring full replacement; oil on bottom of motor. Photographs available. Dealership declined to repair at estimated cost of $2,500 — April 6, 2026. DEALER RESOLUTION FAILED — April 7, 2026: Bill Sullivan, Pre-Owned Sales Director, offered buyback or trade. Both rejected as inadequate. No resolution provided. Two defective replacement vehicles presented — neither acceptable. Cases: [XXX] / [XXX] / [XXX] [XXX] — [XXX] — [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
POWER TRAIN,UNKNOWN OR OTHER,SERVICE BRAKESApril 2, 2026
2014 Toyota RAV4 AWD XLE purchased June 2025. Multiple pre-existing safety defects confirmed by dealership personnel were never disclosed at time of sale. POWER TRAIN: Torque converter failure — vibration documented at pre-sale inspection, never disclosed or diagnosed. Axle bracket corroded so severely it was fused to axle and required cutting off — confirmed by service advisor on recorded call. BRAKES: Aftermarket brake parts installed pre-sale without disclosure. Brake system rated RED by dealership within 9,734 miles of purchase. Severe brake pedal pulsation confirmed on multiple invoices. ODY/STRUCTURE: Severe underbody and structural corrosion — subframe, crossmembers, fuel tank surfaces — never disclosed. Swollen lug nuts documented. Prior welded exhaust repair undisclosed. Exhaust flange separation and catalytic converter failure — repair quote 4,745. SEAT BELT: Rock found lodged in seat belt buckle — safety restraint failure — not noted on pre-sale inspection. RECALL 23V734000 / 23TA13: Aftermarket battery used as recall remedy — OEM replacement required — non-compliant — fire risk not disclosed at sale. All defects confirmed by dealership invoices, MPI video, and recorded calls. Vehicle out of service since February 2026. Complete documentation available.
AIR BAGSMarch 3, 2026
I was in a car accident and the side and steering airbags deployed. While the main steering airbag deflated successfully following the accident, the driver's side door side airbag never deflated. Once I was trying to get out of the car and had the door open, this meant it was much harder and took longer to get out as I had to slide out from underneath it. Because I wasn't able to get out quickly, I remained in a car in direct line of traffic with my driver's side door where it would have been hit first putting me in more danger.
UNKNOWN OR OTHERMarch 2, 2026
All four of my door lock actuators are not working properly. All four usually don’t work, however once in a great while they will actually lock or unlock. This is a big safety issue because when I think they lock, they don’t. When I drive at night with my daughter in the backseat I do not feel safe. I always have to check all 4 doors a couple times, because sometimes they will unlock but not lock. Also note that they do not work all at the same time. It always varies by the day. I was going to pay for them to be fixed myself, but it was too costly.
STEERINGFebruary 23, 2026
The contact owns a 2014 Toyota Rav4. The contact stated that while driving approximately 20 MPH and turning right at an intersection, the steering wheel seized with several unknown warning lights illuminated. The contact completed the turn, and the steering wheel started functioning normally, and the warning lights were no longer illuminated. The failure reoccurred while making a right turn. The vehicle was taken to an independent mechanic, and the contact was referred to the dealer for assistance. The dealer was contacted and confirmed that the VIN was not under recall related to the failure. The vehicle was not repaired. The contact had stopped driving the vehicle. After researching online, the contact associated the failure with NHTSA Campaign Number: 20V373000 (Steering): however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
ELECTRICAL SYSTEMJanuary 17, 2026
BATTERY DIED MID-DRIVE NOW THE RADIO HEAD UNIT IS IN A BOOT LOOP RENDERING ALL FUNCTIONS UNAVAILABLE.
ENGINENovember 13, 2025
1) Vehicle had a recall for something concerning the transmission. Service was done and just after the warranty expired on that issue the transmission went out while driving and I had to put a new one in the vehicle, Toyota did help with $1500 of the cost but it cost me out of pocket over $4000. 2) For the last 2 years the car has been burning oil excessively, I have to put a quart of oil in almost every week. Now the vehicle out of the blue will start shaking and all the warning lights come on and I have to be able to pull over. I no longer can drive on the highway in fear this could happen. I am now being told I need a new or rebuild engine. I seen online that others have had this problem and there was a Class Action Law suit several years ago. What are the chances a Toyota Rav4 would need a transmission and now a engine.
ENGINENovember 13, 2025
The contact owns a 2014 Toyota Rav4. The contact’s son stated that while attempting to start the vehicle, the vehicle failed to start and became inoperable, and lost power. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000.
EXTERIOR LIGHTINGNovember 3, 2025
Headlight Brightness - it's been degrading for the last 10 yrs to the point that I don't feel safe driving in the dark anymore. I've already had the lenses buffed out, but that only helped about 20%. The brightness looks like I have a dead battery (it's brand new). Not sure if this is a bulb or lens issue but it's not safe.
UNKNOWN OR OTHEROctober 2, 2025
Lift gate struts quit working.The lift gate is no longer is accessible or responsive to the proximity key commands to open or close, even after changing proximity key batteries. You cannot open the lift gate by hand because of the resistance of the hydrolics of the struts. I have complained to Toyota, and the dealership where it was purchased. Both said they would contact me if there was a recall and suggested I file a complaint, which I am doing now. The is a huge inconvenience when grocery shopping, or traveling to spot events, or trying to get the dog to the vet. Luckily I don't use a wheelchair yet. I'm very late in filing this complaint, as the liftgate failure took place in April of 2021. I cannot afford to get them replaced on my limited income. I'm just looking for a little help.
STRUCTUREOctober 2, 2025
The contact owns a 2014 Toyota Rav4. The contact stated that during a rainstorm, rainwater leaked into the cabin of the vehicle from the A, B, C, and D pillars and the ceiling control center. The contact stated that the vehicle was serviced several times due to the failure, but the failure reoccurred. Additionally, the rear passenger side carpet was previously replaced due to excessive water entering the vehicle. The contact was concerned that the leaks were near the curtain air bag housing and might cause the air bags to malfunction. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not yet repaired. The failure mileage was 100,000.
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHERSeptember 19, 2025
Year: 2014 Make: Toyota Model: RAV4 Approx. mileage: 60K 2. Incident Details Date of most recent incident: [XXX] Problem: Vehicle stalls and loses power steering while turning. Engine shuts off suddenly, causing complete loss of steering control. Consequence: On [XXX], my son lost control of the RAV4, hit a curb, and went through bushes before stopping. Previous stalls also occurred while turning, with loss of steering assist. This is a severe safety hazard. Frequency: Has occurred multiple times, even after dealership inspection and repairs. 3. Dealer/Repair Info Dealer name: Sarasota Toyota Address: 7435 S Tamiami Trail, Sarasota, FL 34231 Repair attempts: Dealer inspected in August 2025, charged nearly $900, but problem persists. Car is now back in the shop (not Toyota) for a second opinion at an additional cost of over $200. 4. Description My 2014 Toyota RAV4 repeatedly stalls and loses engine power and power steering without warning, especially while turning. On [XXX], my son lost control of the vehicle, hit a curb, and went through bushes before managing to stop. This is extremely dangerous and could have resulted in a serious accident. Sarasota Toyota has inspected the vehicle and charged nearly $900 for repairs, but the defect was not fixed. The vehicle continues to stall and is unsafe to drive. I am pursuing a second opinion at additional expense. This issue places my family and others on the road in danger. I am filing this complaint so that Toyota and regulators address this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
STEERINGSeptember 10, 2025
The contact owns a 2014 Toyota Rav4. The contact stated that the power steering assist intermittently failed to operate as needed, with the maintenance warning light displayed on the instrument panel. The vehicle was taken to an independent mechanic and a dealer however, there were no fault codes retrieved. The contact stated that while making a left turn onto a side road, the steering wheel seized, and excessive force was needed to steer the vehicle. The vehicle was taken back to the independent mechanic, where the contact was informed that the vehicle would reset itself. The failure intermittently persisted, and the vehicle was taken back to the dealer where the vehicle was diagnosed with a defective steering column. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V144000 (Steering); however, the vehicle was not included in the recall. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 118,000.
ENGINESeptember 2, 2025
The contact owned a 2014 Toyota RAV4. The contact stated that while driving at 30-40 MPH, while depressing the accelerator pedal, the vehicle stopped independently. No warning lights illuminated. The contact mentioned she noticed smoke and flames coming from the engine, and smoke started coming inside the vehicle. There was a fuel odor. present. The contact exited the vehicle and stood on the side of the road, and called 911. No injuries were sustained. No medical attention was required. A police report was filed. The fire department extinguished the fire. The vehicle was destroyed. The vehicle was towed to an unknown location. The vehicle was not repaired. The contact mentioned days prior to the battery warning light illuminating, and the battery was determined to be functioning as normal; therefore, the vehicle was resumed to be driven as normal. The manufacturer was not notified of the failure. The failure mileage was unknown
ELECTRICAL SYSTEMAugust 18, 2025
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (ELECTRICAL SYSTEM). The dealer was contacted; however, the contact was informed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that while driving 20 MPH, and making a right turn, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the local dealer. The approximate failure mileage was 170,000.
STEERING,ELECTRICAL SYSTEMJuly 11, 2025
The electric power steering has malfunctioned. The malfunction of the EPS may cause the car to jerk or swerve. The dealership has said they have seen countless problems with the EPS. There is a recall on the EPS in the 2014 Rav4, however this vehicle did not fall under the previous recall. No warning lamps or messages appear for this particular issue with the vehicle. The vehicle is available for inspection. The dealership has quoted $3014.00 for the repair. Steering column assembly replacement and EPS motor replacement.
STRUCTUREJune 13, 2025
“The factory paint on my 2014 Toyota RAV4 (Blue ) is peeling in large sections on the roof and hood. The metal underneath is exposed. This appears to be a widespread issue affecting this paint color, and Toyota has acknowledged it in other models. I’m concerned about corrosion and long-term durability.”
ELECTRICAL SYSTEMApril 14, 2025
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
UNKNOWN OR OTHERMarch 28, 2025
My 2014 Toyota RAV4 (Blizzard Pearl, paint code 070) began experiencing hood paint peeling in early 2023. I first assumed it was simply a disappointing paint quality issue. However, this past weekend, the problem significantly worsened when large sections of paint on the roof suddenly flaked off completely, leaving exposed metal vulnerable to rust and corrosion. After this severe flaking occurred, I researched the issue online and discovered this problem is widespread among Toyota's with paint code 070. Toyota acknowledged this known manufacturing defect through their Customer Support Program (ZKG), but I was never notified of this program, despite receiving other recall notices. Additionally, my local Toyota dealership did not inform me about ZKG during a service visit before the program expired in 2024. On March 28th, 2025, I called Toyota’s customer service line to request goodwill assistance and was informed that they are not willing to offer any support or extend the program. I was told that the only thing they could do was “document” my case, and that if enough complaints were received, Toyota might reconsider extending the program in the future. I believe this response is quite unreasonable, especially given that this is a clear manufacturing defect now manifesting in catastrophic failure for many customers shortly after the 10-year ZKG window closed. The cost of a full repaint is commonly quoted around $4,000 to $5,000. For many RAV 4's currently valued at approximately $10,000, that repair cost represents nearly 50% of the car’s value—essentially totaling the vehicle due to a known paint defect. It’s an extreme hardship for customers that a widely acknowledged exterior manufacturing issue can result in such significant devaluation and repair costs. For this to happen to so many people just outside the expiration window (which only ended recently in 2024), and for Toyota to decline any extension or support, does not seem fair. Thank you for your time.
ELECTRICAL SYSTEMFebruary 20, 2025
I received a recall letter from Toyota to replace me battery in my 2014 RAV4. I made an appointment with Toyota on 31 in Clinton, NJ for 1/28/2025 at 9:30am. Upon bringing in my car for the recall I was told it will cost me $189.00+tax to replace my battery. The reason was because there is another battery in my car. I advised them that I bought the car second hand and had no reason to check my car's battery at that time. (who knew). In the letter of recall it states that the battery change is "the hold down clamps and short circuit, increasing the risk of fire." With that stated, changing my battery is the benefit to securing safety to me and my passengers. Isn't that the main reason for the recall! Safety by Toyota without Charge!
STRUCTUREFebruary 5, 2025
In reference to Toyota Motor North America - Customer Support Program ZKG. My Toyota vehicle has experienced paint peeling on the exterior metal body panels. I have applied to receive coverage from Toyota for the paint peeling as part of the ZKG Program. Toyota has denied my request for coverage and did not provide me with notice of the ZKG Program. The paint color of my vehicle is the original factory applied Blizzard Pearl (070) paint color. The vehicle experienced noticeable paint peeling around 9.5-10 years from the Date of First Use of the vehicle. I reported the paint peeling to my local Toyota dealer service center around 5 months after the car was ten years past the Date of First Use. Because the ZKG program coverage had expired by the time I had reported the paint peeling, the Toyota dealer service center referred me to the Toyota Brand Engagement Center. The Toyota Brand Engagement Center denied my request for coverage because the vehicle was reported shortly after the Duration of Coverage. I did not receive notice of the Customer Support Program ZKG from Toyota. I became the owner of this vehicle three years before that the program notification was sent out, but the Toyota Brand Engagement Center representative and a Resolution Specialist both indicated that notices were sent to the previous owner. I purchased the vehicle directly from a Toyota dealership using Toyota financing. The paint peeling did not start until very close to time of coverage expiration for my vehicle. I was unaware that I would be required to report the paint peeling issue to Toyota by a certain date as I was never made aware of the Customer Support Program ZKG from Toyota.
ELECTRICAL SYSTEMJanuary 23, 2025
The contact owned a 2014 Toyota Rav4. The contact stated that while driving at 45-50 MPH during night hours, a fellow motorist alerted the contact that her vehicle had caught fire from underneath the engine without warning. Upon opening the front, driver-side door, the fire entered the vehicle and the contact quickly shut the door. While in a panic, the contact re-opened the door and jumped out of the vehicle. The vehicle quickly became engulfed in flames and was consumed by the fire. Police arrived at the scene and a police report was filed. The vehicle was towed to an independent tow yard and was deemed a total loss. The road was scorched as a result of the fire which led to the road being repaved. The contact injured both knees and left baby finger after jumping out of the vehicle; the contact also suffered emotional distress due to the fire. The contact did not seek medical attention for her injuries. The dealer was notified of the failure but offered no assistance. Recently, the contact received a recall notice for NHTSA Campaign Number: 23V734000 (Electrical System) which she linked to the failure. The failure mileage was unknown.
ELECTRICAL SYSTEMDecember 9, 2024
Manufacture failed to provide remedy for recall 23TB13 (NHSTA recall 23V734) in a timely manner. The recall was issued on November 1, 2023; however, a remedy has not been provided as of December 9, 2024.
ELECTRICAL SYSTEMNovember 21, 2024
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
STRUCTURENovember 7, 2024
The contact owns a 2014 Toyota Rav4. The contact stated while the vehicle was parked, the paint on the hood, the front driver-side door, and the rear passenger-side door was peeling. No warning light was illuminated. The VIN was included in an unknown manufacturer's customer program related to the paint issue. The vehicle was taken to an auto body shop where it was diagnosed that certain areas of the vehicle needed to be repainted. The vehicle was repaired however, the failure still occurred. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
ELECTRICAL SYSTEMOctober 23, 2024
The entire computer screen is stuck on the downloading picture. Then it will restart itself and do it all over again. Nothing works. No radio or anything. I’ve been looking online and seeing there is a lot of people with the same issues a but no solutions. How has Toyota not fixed this issue yet.
ELECTRICAL SYSTEMOctober 15, 2024
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact advised that while she driving at approximately 45 MPH she observed three unknown warning lights on the instrument cluster. The contact stated that the vehicle steering wheel was hard to turn and she observed that white smoke was issuing from the dashboard vents. The contact stopped turned the vehicle off and waited for the smoke to clear. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the 12V battery had shifted and that one of the terminals on the battery had become loose and touched the metal battery clamp causing a short circuit. The vehicle was repaired. The contact later drove the vehicle to a dealer but was advised that the battery clamp was not available to complete the recall. The failure was approximately 258,000. VIN tool confirms parts not available.
ELECTRICAL SYSTEMOctober 8, 2024
The contact's daughter owns a 2014 Toyota RAV4. The contact stated that while the daughter was driving at 35 MPH, smoke was coming from under the hood and the vehicle lost automotive power. The contact stated that the failure occurred while driving downhill, however, the vehicle was coasted to the local fire department, which was on the same street. The fire department extinguished the fire. The contact stated that a fire report was filed. The contact stated that there were no injuries sustained. The vehicle was towed to the dealer where it was confirmed that the failure was due to the unrepaired recall repair. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.
POWER TRAINOctober 7, 2024
Transmission fluid was serviced at Bill page Toyota, Falls Church, VA 22042 (102,468 miles on 11/2/2023) Transmission failed to operate at 104,771 miles. Car failed to go reverse, noise from transmission gear. Car was inspected at Toyota Ourishman, Fairfax, VA and concluded transmission problem failed.
ELECTRICAL SYSTEMOctober 4, 2024
The contact owns a 2014 Toyota Rav4. The contact stated while driving at an undisclosed speed, the steering wheel seized, and the vehicle lost motive power. The contact stated that the instrument cluster and the radio blinked off and on. In addition, the contact noticed that some wires were burnt. The vehicle was started and taken to Auto Zone. The contact stated that the battery and the alternator were both tested and operated as designed. The vehicle was restarted, and the contact stated while driving the failure reoccurred. The vehicle was turned off and the contact attempted to restart however, the vehicle failed to start up. The vehicle was towed to the dealer where it was diagnosed and determined that battery cables were loose, and the positive battery terminal was incorrectly installed. The contact was informed that the failure was due to incorrect installation of the new battery which the previous owner had installed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
ELECTRICAL SYSTEMOctober 2, 2024
Battery shifted in engine compartment and severed battery cable
ELECTRICAL SYSTEM,ENGINESeptember 5, 2024
Car on fire
ELECTRICAL SYSTEMAugust 15, 2024
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical system); however, the part to do the recall repair was not yet available. The contact stated that the battery positive (+) terminal was corroded. The contact cleaned the terminal. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
ELECTRICAL SYSTEMAugust 13, 2024
Re: Manufacturer Recall Number23TB13 NHTSA Recall Number23V734 Recall StatusRecall Incomplete, remedy not yet available It has been over 6-months and manufacturer has not provided remedy for this recall. Dealer reports they have the parts but are not allowed to fix.
STEERINGJuly 25, 2024
The contact owns a 2014 Toyota Rav4. The contact stated while driving at various speeds, the steering wheel seized. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with power steering failure; however, the vehicle was not repaired. The vehicle was also taken to an independent mechanic, who diagnosed the vehicle and confirmed the failure. The contact related the failure to the NHTSA Campaign Number: 15V144000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 109,003.
ELECTRICAL SYSTEMJuly 19, 2024
Per the current recall my vehicle can have a risk of fire. No remedy has been given since the recall information was released.
STEERING,ELECTRICAL SYSTEMJuly 15, 2024
The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the steering wheel was difficult to maneuver while turning. There were unknown warning lights illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 126,258. VIN tool confirms parts not available.
STRUCTUREJuly 7, 2024
In reference to Toyota Motor North America - Customer Support Program ZKG. My Toyota vehicle has experienced paint peeling on the exterior metal body panels. I have applied to receive coverage from Toyota for the paint peeling as part of the ZKG Program. Toyota has denied my request for coverage and did not provide me with notice of the ZKG Program. The paint color of my vehicle is the original factory applied Blizzard Pearl (070) paint color. The vehicle experienced noticeable paint peeling around 9.5-10 years past the Date of First Use of the vehicle. I reported the paint peeling to my local Toyota dealer service center around two (2) weeks after the car was ten (10) years past the Date of First Use. Because the ZKG program coverage had expired by the time I had reported the paint peeling, the Toyota dealer service center referred me to the Toyota Brand Engagement Center. The Toyota Brand Engagement Center denied my request for coverage because the vehicle was reported shortly after the Duration of Coverage. I did not receive notice of the Customer Support Program ZKG from Toyota. I became the owner of this vehicle in the same year that the program notification was sent out. The paint peeling did not start until very close to time of coverage expiration for my vehicle. I was unaware that I would be required to report the paint peeling issue to Toyota by a certain date as I was never made aware of the Customer Support Program ZKG from Toyota.
ELECTRICAL SYSTEM,ENGINEJune 4, 2024
This car was purchased in March 2024 at Peak Motors in Hickory, NC and on [XXX] 2024, while driving the Check engine light, power steering, oil lamp, A&T temp oil, battery, tire and seatbelt light came on, the RPM went to 0 and we could no accelerate so we coasted down a hill and pull off to restart the car. After restarting it, all the lights disappeared and proceeded home and it happened 2 more times on the way home. The next day our mechanic and tested the battery and alternator, the alternator was good, but battery was weak so we got a new battery. A couple weeks later, the same thing happened and took it back in the mechanic but they could not get any codes nor could get it to reproduce what was happening so nothing could be done. They cleaned the mass air filter, but the same thing happened a few weeks later. The car has been in the shop for a total of 5 times and kept at the shop for 3 weeks. On [XXX] 2024, the car engine died again while in a drive thru and immediately took it to the mechanic 10 minutes away and they were able to get the code P1604 Startability Malfunction but the code is too generic they couldn't pinpoint specifically exactly what is the problem. Because of this being a HUGH safety issue, I contacted the dealer and they said they inspected it but could not provide proof when I asked for paperwork. I contacted Toyota in Asheville, NC where it serviced and they haven' returned my call. I contacted Mike Johnson Toyota in Hickory, NC where it was bought and they had no service records regarding this vehicle. It has passed inspection in Buncombe, NC but nobody can figure out what's going on. I am scared to drive the car because it happens at random times and it puts us at risk of being hit since we suddenly loss power but also puts others at risk as could hit us harming themselves and damaging their car. We drove the car for only a month before all of this began to happen and we just want to feel safe driving and riding in this car again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEMApril 26, 2024
While driving, front of car ignited. Seems related to unresolved recall: Nov 01,2023 Manufacturer Recall Number23TB13 NHTSA Recall Number23V734 Recall StatusRecall Incomplete, remedy not yet available Summary Some replacement 12-volt batteries of the size specified for the subject vehicles have smaller top dimensions than others. If a small-top battery is used for replacement and the hold-down clamp is not tightened correctly, the battery could move when the vehicle is driven with forceful turns. Safety Risk The movement could cause the positive battery terminal to contact the hold-down clamp and short circuit, increasing the risk of a fire. Remedy Toyota is currently preparing the remedy. When the remedy is available, Toyota dealers will replace the battery hold down clamp, battery tray, and positive terminal cover with improved ones FREE OF CHARGE. At this time, Toyota estimates the remedy will be available in the middle of 2024 but this is subject to change. Until the remedy is available, owners who have not had the free inspection performed under Consumer Advisory 21TG01 should be encouraged to do so.
FUEL/PROPULSION SYSTEMFebruary 19, 2024
I made my report more than 8 months ago and they did not give me an answer about the fuel pump toyota rav4 2013-2018 that all the vehicles are having a problem with a small arie escaping from that part at the top of the tank I was at the dealer and they can't do nothing because they say that this is normal and that who pays for that work and I told him that if that problem occurs, the entire vehicle has to do a recall for that problem
ELECTRICAL SYSTEM,ENGINEFebruary 5, 2024
2014 Toyota Rav 4 EV with 30,898 miles, the vehicle has full power but no start. towed vehicle to Toyota Dealership for dianostic it was checked with a scan tool and found code U0293, this set the code for lost communication with the EV control system. A special cable was bought to communicate with the vehicle root cause of problem is Traction Motor bad need replaced and service plug at top of battery has blown fuse need replaced. Solution is engine replacement.
POWER TRAINJanuary 22, 2024
This matter is not related to a accident. This matter is related to a bad transmission on our Rava4. This started at a little over 100.000 miles. Toyota did replace transmission filter and torque converter at 102.000 miles and now we have 152.000 miles at this time, and now our 2nd gear is going out and the transmission needs to be replaced but can't found a rebuilt transmission. Due to back ordered parts. So what are we to do? The Rava4 is worthless without good transmission .Has there been any other related problems like this ? Toyota's are suppose to be good reliable cars.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPERDecember 28, 2023
2014 Toyota RAV4 perfectly good headlight bulb stops working on low beam selection, severely limiting visibility for night-time driving. Looks like everyone on the internet is having the same problem.
ENGINEDecember 11, 2023
The contact owned a 2014 Toyota Rav4. The contact stated while driving up a slight grade, the vehicle stalled on the roadway. The contact stated that he saw smoke issuing from under the hood. The contact stated that he exited the vehicle and observed that flames were issuing from under the front end of the vehicle. The contact stated no warning light was illuminated. The contact stated that the fire department was called, however by the time the fire truck arrived the vehicle was fully engulfed in flames. The contact stated that the fire department extinguished the flames with water. The police department was also on scene and wrote a report. The manufacturer was not informed of the failure. The failure mileage was unknown and the VIN was not available.
UNKNOWN OR OTHER,ENGINENovember 5, 2023
At least three time this happened while driving upon stopping at a stop sign or traffic light I was proceeding while making a turn after getting the clearance to do so. However the engine shut down and I was perplexed as to what was happening. I discovered the car had shut down and I had to restart the car. Additionally this occurred at a stop sign, while trying to make a sharp turn the car once again shut off and I was in the middle of intresection and other cars were behind me, and other coming towards me and I realized this SUV had stopped running again, putting me in direct harms way.
STEERING,ELECTRICAL SYSTEMSeptember 20, 2023
My daughter was exiting the the freeway on off ramp and turning right. The car lost electrical power without any warnings on dash or notification. When she tried to turn the steering wheel she was unable to due to loss of power steering. She ended up crossing a median and was able to turn the wheel enough to pull into the suicide lane. She noticed the hood was smoking so she shut off the car and exited the vehicle. Soon the car engine area was in flames. Fire department put out the fire and police made and incident report. The car is unusable.
POWER TRAINSeptember 7, 2023
The contact owned a 2014 Toyota Rav4. The contact stated while driving 25 MPH, it was noticed that there was smoke coming from under the hood of the vehicle, and the vehicle lost motive power. The contact arrived at the residence and the vehicle burst into flames causing the rear of another vehicle to melt. The fire department was able to extinguish the fire. A police report was filed. No one was injured. The vehicle was not towed or diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 120,000.
POWER TRAINAugust 31, 2023
WHEN I FIRST BOUGHT THIS USED CAR WITH AROUND 90000 MILES IT STARTED VIBRATING WHICH LED TO DISCOVERING DRIVE SHAFT REPLACEMENT. ONE YEAR LATER IT NEEDS ANOTHER DRIVE SHAFT AT 118000. DOESNT GET DRIVEN MUCH IN WINTER. NOTICED CAR SHIFTED INTO A LOWER GEAR WHILE DESCENDING DOWN A STEEP HILL WHILE I WAS TRAVELING AT A HIGHER RATE AND HAD TO APPLY BRAKES QUICKLY TO MATCH THE LOWER GEAR. I FELT THIS COULD HAVE CAUSED A PROBLEM IN CAR HANDLING OR DRIVE TRAIN REPAIR. THE REPAIR IS EXPECTED TO COST $550 TO REPLACE THIS SECOND DRIVE SHAFT. PARTS DEALER SAID HE SOLD LOTS OF THESE. I THINK SOMETHING IS WRONG
ELECTRICAL SYSTEM,ENGINEAugust 4, 2023
Parked my vehicle 2014 Rav4 at work, went to my office and security called that my Toyota rav4 burst into flames. All caught on video. Sprinklers went off and fire department called. Fire started under the hood. Entire Engine compartment burned. Vehicle totaled.
STEERINGJune 6, 2023
I purchased a 2014 RAV4 this past April from a private owner in Daytona Beach, Fla. Everything seemed to be fine and checked out on the test drive both me and my husband took for a spin. I noticed once I got it on the road and onto the highway the sterling wheel seemed very stiff, and I could hear a slight clicking noise. My husband thought it needed new tires since the ones on vehicle were pretty worn. Well, we replaced four tires, and the problem is still there. As I drove the car, I realized it was difficult to drive and keep in a lane. I feel the car as it is is dangerous to drive and it is NOT a comfortable car to drive. I have owned three other Toyota's two Camry's and a Rav 4. I would still be driving my Rav 4 if it weren't for an elderly man hitting my car and it was totaled by the insurance. I looked at several vehicles before I came across this Rav 4. I wish I never did, big mistake.. I always praised Toyota because of the dependability of the vehicles' I don't feel that way anymore. I have been in touch with Toyota Motor Corp., and they offered me NOTHING. I don't qualify for a Recall or extended warranty even though it is a safety issue. What the Toyota dealer here in Florida offered me was a repair bill for $3.000.00 which I cannot afford to have fixed right now. So now I'm stuck with a car that I'm afraid to drive because it has a mind of its own and I am afraid I could end up in a ditch. Thank You Toyota I will never buy again. I am very disappointed in Toyota and the lack of support from Toyota Corp. This has definitely changed my mind about Toyota. I should have bought American, and it would have cost less. Very unhappy Customer not that Toyota cares.
ELECTRICAL SYSTEMMay 24, 2023
The multimedia screen has been stuck in a powering up/loading cycle but would not able to complete the loading cycle, so none of the multimedia functions (radio, DVD Player, Bluetooth, GPS, etc.) would be able to function. This happened to me in early 2023. Over the past months, I have searched similar issues and possible fixes on the internet, but seems no easy fixes, while reported dealer repair estimates for $800+. A Google search shows many similar problems with RAV4 from their 2013 model year on. One Youtube viedeo "Rav4 radio stuck in boot loop" has had 10,000 views as of today, May 23, 2023.
UNKNOWN OR OTHERFebruary 24, 2023
i have just driven the car for about 15 minutes and pulled in a driveway to wait for someone. My car was in park but running, and white smoke started to come out from under the hood. I turned the car off and got out. I walked around to the front of the car and it immediately went up in flames. I called 911 and a police car just happened to be going by and called the fire department. They block off the street and put out the fire but the car was completely trashed.
UNKNOWN OR OTHERFebruary 16, 2023
My car was glitching and stuttering, then one day the transmission did not engage and the car would not move forward or in reverse. This only happened one time, we were told it is not the transmission, it is the torque converter. I checked on this NTHSA site and found that many Rav4s throughout the years have had torque converter problems and that the warranty has been extended.
EQUIPMENTFebruary 9, 2023
The contact owns a 2014 Toyota Rav4. The contact stated while driving 10 MPH, the infotainment system started to reset independently. The contact pulled over, turned off, and restarted the vehicle and the vehicle operated normally. The dealer was contacted and stated that there was no recall on the VIN for the failure. The manufacturer was contacted and also stated that there was no recall on the VIN for the failure. The failure mileage was 70,000.
UNKNOWN OR OTHERFebruary 2, 2023
I left to go to work, and the transmission would not engage. I pulled out of the garage, the engine was revving but the car just slowly rolled. I thought it would warm up, but it did not. I was in the street, and I was able to slowly rev and roll the car back into the garage. It was very frightening and dangerous. My husband drove the car, the transmission worked, but sometimes it is still slipping. I'm afraid to drive it. It is only 8 years old and has 126k miles and we maintain it very well. I am so disappointed, we have been driving Toyotas for over 30 years, never had a big problem like this.
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHEROctober 31, 2022
As I drive the multimedia system reboots on its own. Also as I was exiting the freeway coming off a curvy ramp, the car shut down as I was driving and the steering wheel locked for a second and then it came back to life. As this happened the dashboard lit up as if it was in accessory mode. Luckily there was not a lot of traffic on the ramp. Also about 5 months ago i had it repaired at the dealer because of a torque converter extended recall
POWER TRAINOctober 12, 2022
The contact owns a 2014 Toyota Rav4. The contact stated while driving from a complete stop at 10-15 MPH, the accelerator pedal was depressed and the vehicle started shuddering, jerking, hesitated and responded in a surging manner. The contact stated that the failure stopped while driving above 25 MPH. The contact stated that the failure had been reoccurring increasingly. The vehicle was taken to the dealer where it was diagnosed that the torque converter needed to be replaced. The dealer informed the contact that she would need to pay a repair fee as Toyota Technical Service Bulletin Number: POL17-06 had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 130,000.
ELECTRICAL SYSTEMSeptember 14, 2022
The contact owns a 2014 Toyota Rav4. The contact stated that while her husband was driving at an undetermined speed, an unknown vehicle crashed into the driver's side front quarter panel. There were no warning indicator lights illuminated. The vehicle was taken to an independent body shop. The vehicle was taken to another independent mechanic for tires who stated the battery was losing power and surging and not working efficiently. While at the mechanic's, they noticed smoke underneath the hood and the vehicle caught fire. The battery bar compartment was burnt. They were able to extinguish the fire. There were no reported injuries or police reports filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact had previously affixed a group 35 sticker on the battery. The manufacturer was not contacted. The approximate failure mileage was 87,000.
SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEMSeptember 3, 2022
The engine make noise and it leaks under the car inside the car by your passenger side
STRUCTUREAugust 25, 2022
Power lift rear hatch shocks. It's no longer available for inspection because I had the parts replaced on Aug. 24, 2022. Date of first incident UNKNOWN. Before the pandemic began, the rear hatch became inconsistent on opening and closing. When I took it to the dealership, they would reset it. I also took it on 2 occasions to another dealership with the same results. In a day or in a few days, it wouldn't open or close. I was doing grocery pick up so it could have been a hazard not only to me but to the grocery store staff. I couldn't rely on it. I'm a senior citizen. 50% of the reason I bought the SUV was for the power lift hatch. I could have injured my shoulders or my back trying to force it open or closed. Or I could have been injured loading and unloading groceries onto the floorboards behind the front seats. On Aug. 23, 2022 I spoke with the Service Advisor at the dealership and said I need it to be repaired. Do you have the parts? They did the repair the next day. These parts didn't have lamps or messages that were available to the driver. I don't know if there were any for the service technicians. Service Advisor said they have replaced power lift rear hatch shocks on other vehicles.
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKESAugust 18, 2022
Steering and brakes quit working while driving. Able to safely get off road. Took to Toyota Service Department. Per invoice "improperly installed battery caused everything to melt" battery installed by AAA in March 2020. Size 35 battery. Extensive damage.
STRUCTUREJuly 9, 2022
Color stricken
SERVICE BRAKESApril 6, 2022
Driver [XXX] was driving down roadway and entire dashboard lite up. Attempted to apply brakes to stop vehicle, but the brakes wouldn't operate causing the vehicle to rear end another vehicle around 25 mph. The vehicle was deemed a total loss and is now with Copart PA-Pittsburgh North 2200 River Rd. Ellwood City, PA 16117. Phone number: 724-758-0480 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
ELECTRICAL SYSTEM,UNKNOWN OR OTHERApril 6, 2022
Our 2014 Rav4 LE with 37k miles caught on fire while parked in a shopping plaza parking lot. The fire department says I was lucky that I wasn't driving the car or I wasn't in the car with children, pets, or elderly parents or we could have died. If my car was parked next to others this fire could have spread and been absolutely catastrophic. We've had our car fully inspected once within the last 6 months, and a limited inspection during an oil change within the last 3 months. I believe the fire started with the battery, we think we were affected by this... https://www.consumerreports.org/car-safety/toyota-rav4-under-investigation-due-to-battery-fire-concerns-a8630737173/ Our battery was inspected recently during an oil change and it was fine. The car has very low miles. Prior to parking the car I noticed a sulfuric rotten egg smell which I thought was coming from one of the nearby restaurants in this plaza. I turned the engine off, rolled up the windows, and put the in-car ventilation on at which point I noticed the smell coming from the vents. I rolled the windows down and was going to pop the hood to investigate but I decided to wait a few minutes for the car to cool down. There were no check engine lights or attention lights on the dashboard. As I got out of the car to walk to the plaza I noticed a small amount of steam coming from between the cracks of the hood. About 45 seconds later when I walked to a nearby storefront I noticed a flame coming from between the windshield and hood. I promptly called 911 and the Skokie fire department arrived on the scene about 5 minutes later. They put out the car fire in about 3 - 4 minutes, but the car was a complete loss.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGMarch 31, 2022
Audio System, Navigation. Cannot enter and use set up Menu for Radio, CD. The Panel continuously displays the screen of the software, hardware, Entune starting and restarting.
SEATSFebruary 3, 2022
I have been experiencing a strange burning smell in my RAV4 for the past week but was unable to locate the source. No warning lights were active on the dash and the vehicle was functioning properly. Because I live in a colder climate I generally use the heated seat function daily, but would like to clarify that the use of my vehicle amounts to less than an hour a day with my combined morning and afternoon commute. Today I noted that there is a sizeable hole in my driver seat that is burned and melted from the heated seat function. I have not turned the heated seat function back on for fear of a fire.
ELECTRICAL SYSTEM,UNKNOWN OR OTHERDecember 5, 2021
Shortly after I purchased the vehicle, the Entune application began sending “movement alerts” and frequently showed that it was in a different location. The dealership said that an update was required, but that did not fix the problem. About a year later, it began to drain batteries repeatedly (4 in one year). The Toyota dealership could not find a problem. After the last battery replacement, I noticed that the Entune app shows that I have over 960,000,000 miles on the vehicle (when the odometer isn’t even at 85,000) and the battery voltage was 14.6 volts! My car was broken into and the front window was broken, but the app failed to inform me of that! About a month ago, I left home and all of the lights on the dash started flashing. The engine temperature was rising (according to the temperature gauge), and then the gauges stopped functioning. The tachometer showed 0 RPMs and I was unable to see the odometer, temperature, or even my speed. After disconnecting and reconnecting the battery cables, it appeared to solve the problem. I am afraid of what may happen next and would trade it in if I could afford to.
AIR BAGSNovember 16, 2021
My 2014 Toyota RAV4 had an accident (front end collision) No air bags deploy
UNKNOWN OR OTHERNovember 15, 2021
Vehicles transmission torque converter has issues and makes entire vehicle shake while driving. It causes issues when going up and down hills and shifting gears to maintain appropriate speeds. Vehicle shakes aggressively when at high speeds making highway travel impossible and unsafe. Toyota dealerships quote $3000 in repairs to replace defective part.
POWER TRAINNovember 9, 2021
My husband made sure he took the car into the dealership before his current deployment & records showed nothing was wrong. About 2 months ago I noticed the vehicle would jump from 2 to 3 RPM. He changed the spark plugs and battery. The drive improved but soon started revving again. In September, I called the dealership & described the issue & noted that there was no check engine light or any light indicating anything was wrong. The maintenance personnel said to drop it off for further diagnosis. On October 15, I took the vehicle in for a diagnostic it came back with another clean report and was advised to bring it back in if the problem persist. The next morning, I noticed the vehicle was still behaving the same way. I called the dealership and told them I will bring the vehicle back in. I was insistent on finding out what the problem was & showed them a video of what I was describing the vehicle was doing. The dealership said they would keep it overnight to try & figure out what was wrong. The following evening October 21, I got a call stating that my transmission fluid was black with metal shavings and it was supposed to be red. The transmission fluid could no longer be changed at this point but instead the entire transmission needed to be replaced for $8,947.95! Keep in mind that the average cost of changing the transmission fluid is $250. If my vehicle was properly maintained when took it to Toyota dealerships since 2014 for ALL the recommended maintenance, we would not be having this issue. We TRUSTED the dealerships to tell us what maintenance was needed. The transmission fluid should have been replaced at 60,000 miles & it was not. Now we have to replace the entire transmission. Toyota needs to take ownership of their mistake; not properly maintaining our vehicle. It is no fault of our own that it was never indicated to us that the transmission fluid needed to be replaced. His family with no vehicle, exactly what he was trying to avoid before he deployed.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEAugust 31, 2021
On Sunday, Aug 29th, our RAV4 caught fire in our driveway. The vehicle was off/parked at the time and required the fire department to extinguish. The fire spread to our truck which was parked next to the RAV4. Both are a complete loss.
STEERINGAugust 29, 2021
The first thing that happened was while driving in the day my dash board lights shut off and back on three different times with in 5-7 minutes. Then the next day while driving down the road by vehicle electrical dash board system shut itself off and came back while I was driving. The warning symbol for the electrical steering power flashed on and my steering wheel locked up as I was turning and caused me not to be able to steer normally. Also, my air conditioning shut off and back on during these incidents.
STEERINGAugust 19, 2021
The contact owns a 2014 Toyota Rav4. The contact stated while driving 20 MPH, the power steering assist message displayed, and the steering wheel became very difficult to turn in either direction. The next day the vehicle was towed to the local dealer who was unable to duplicate the failure. The cause of the failure was not determined, and no repairs were performed. The manufacturer was contacted regarding the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 15V144000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 74,800.
ELECTRICAL SYSTEM,ENGINEJuly 19, 2021
The contact owns a 2014 Toyota RAV4. The contact stated while driving 15 mph, the vehicle stalled without warning. After multiple attempts, the contact was able to restart the vehicle. Soon after the vehicle was restarted there was smoke coming from the vehicle and the vehicle stalled again. The contact stated that the battery had caught on fire. The battery was destroyed. The fire department was not notified of the fire. There was no injury sustained. Due to the failure, the contact had the vehicle towed to an independent mechanic for repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the mechanic. The failure mileage was approximately 135,000. The VIN was not available.
STEERING,ENGINEJuly 12, 2021
The contact owned a 2014 Toyota Rav4. The contact stated while making a right turn at an undisclosed speed, the steering wheel was difficult to turn. During the failure, the instrument panel flashed approximately 4-5 times before going black. The contact stepped out to look under the hood and noticed a small fire. The police department was contacted and arrived and put out the fire. A police report was filed. The vehicle was towed away and deemed a total loss. The contact was not injured. Medical attention was not needed. The dealer was not contacted. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 102,000.
ELECTRICAL SYSTEM,ENGINEJune 6, 2021
After a minor front end collision, the RAV4 immediately began smoking and caught fire. With a minor accident where the other car only had their front bumper minorly damaged, the RAV4 should not have caught fire. Their must be a defect in either the battery or oil line for the car to have caught fire. The car is a total loss and I am asking for a full investigation as my 2 children were in the car when the fire started.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMJune 1, 2021
Making a turn onto a local toll road and entire car went dead without warning of any kind. I had to struggle with loss of power steering to complete turn without going off road. Car came to a stop. I tried to call my wife to advise her I was having car problems which is surprising as I haven't had issues previously and had an earlier version of the RAV4 that I drove for 210,000 miles. Anyway, another vehicle stopped alongside and inquired if I needed assistance. As I talked, I noticed a smokey smell from what I had initially assumed was steam. I stepped outside the vehicle and observed through the drivers side front wheel well to see fire at the bottom of the engine compartment. Since I was driving to trails to ride my mountain bike, I had a water bottle and squeezed it onto the flames which partially extinguished and then relit. I hit the hood release but decided it was better to leave the hood down. I went to the rear lift gate to open it to retrieve my expensive carbon fiber mountain bike but it was locked. I tried to open the back driver side door also without success and tried hitting the unlock button on the drivers door but there was no power. About this time the smoke coming from the hood increased and I decided to heed the advise being given to step away from the car. Had I remembered sooner, I probably could have reached around the driver's seat to recover my wallet from the back pocket of the seat. As the fire increased, I stepped increasingly further back from the vehicle. About 5 minutes into the fire a state trooper arrived and expended his only extinguisher in an unsuccessful attempt to put out the fire. It was probably another 12-15 minutes before the fire department arrived to extinguish the fire but by that time, the car and its contents were a total loss.
ENGINE,FUEL/PROPULSION SYSTEMMay 22, 2021
I was driving down the road. I slowed up for a light and it turned green and started to go and my car turned off. Electrical still worked but engine was off.
ELECTRICAL SYSTEM,UNKNOWN OR OTHERMay 20, 2021
All but one lock has now failed. The truck is not able to be opened. There were no warnings/indications, and now the company is telling me that it is no longer under warranty and it cannot be repaired unless paid for. I do find similar stories online and that the locks fail a second time in some cases.
ELECTRICAL SYSTEM,ENGINEApril 7, 2021
ON MARCH 20, MY 2014 TOYOTA RAV4 CAUGHT FIRE. IT WAS PARKED IN MY GARAGE AND HAD NOT BEEN MOVED FOR AT LEAST 24 HOURS. THE CAR FIRE CAUGHT THE RAFTERS IN MY ATTACHED GARAGE AND THEN CAUGHT THE REST OF MY HOME ON FIRE.
ENGINEMarch 24, 2021
WHILE I WAS DRIVING IN CAPITOL REEF NATIONAL PARK ON A WELL GRADED AND FULLY MAINTAINED DIRT ROAD, ALL THE LIGHTS IN MY DASH STARTED FLICKERING, AND THEN MY CARS ENGINE SHUT DOWN. IT FELT LIKE I WAS DRIVING / COASTING IN NEUTRAL. I PULLED OVER AND PUT THE CAR IN PARK, THEN SMOKE STARTED COMING FROM BENEATH THE HOOD. I GOT OUT OF THE CAR. IT WAS A LITTLE SMOKE, THEN MORE, AND THEN SUBSIDED TO BEING BARLEY NOTICEABLE AFTER A COUPLE OF MINUTES. AFTER IT SUBSIDED, I GOT BACK IN THE CAR TO TRY TO START IT, HOPING IT WAS AN OVERHEATED ENGINE AND I MIGHT GET THE CAR TO TURN OVER. IT WOULD NOT START. I CALLED A TOW TRUCK. SHORTLY AFTER THAT, I NOTICED A HISSING NOISE COMING FROM BENEATH THE HOOD, SAW A LIQUID DRIPPING BENEATH THE THE FRONT LEFT (DRIVERS SIDE) PART OF THE CAR. I ALSO SAW A SMALL FLAME. I CALLED 911 TO REPORT THAT MY CAR WAS ON FIRE. WITHIN 10-15 MINUTES, THE CAR WAS COMPLETELY ENGULFED IN FLAMES. THE PARK RANGER, SHERIFF, AND FIRE DEPARTMENT SHOWED UP SHORTLY AFTER THAT. A CHARRED CAR FRAME IS ESSENTIALLY WHAT'S LEFT.
ELECTRICAL SYSTEMMarch 2, 2021
OVER THE PAST THREE MONTHS, THE ELECTRICAL SYSTEM WILL RESTART WHILE I'M DRIVING, USUALLY WHEN FLICKING ON MY BRIGHTS. I GOT THE CAR CHECKED AND THE MECHANICS STATED IT PROBABLY WAS FROM THE BUILD UP ON THE BATTERY. THERE WERE A COUPLE DAYS WHEN THE BATTERY WAS COMPLETELY DEAD. THANKS FOR ANY ADVICE.
ENGINEFebruary 4, 2021
TL* THE CONTACT OWNED A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE CAUGHT ON FIRE COMING IN THE DRIVER'S SIDE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS CONTACTED AND ARRIVED AT THE SCENE AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC WHERE IT WAS DEEMED A TOTAL LOSS. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V011000 (TRAILER HITCHES, EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. THE CONTACT CASE HAS BEEN CLOSED OUT WITH CASE MGMT AND WILL BE NOTIFIED BY THE TOYOTA CLAIMS DEPT IN REGARDS TO THE STATUS case and as of today my case 4/29/21.
ELECTRICAL SYSTEMFebruary 1, 2021
MY HEAD UNIT WHICH PROVIDES NAVIGATION, SOUND, HANDS FREE PHONE, BLUETOOTH AND MUSIC OPTIONS CONTINUALLY ATTEMPTS TO RELOAD. SO I HAVE NONE OF THE ABOVE FEATURES TO USE. THIS PRESENTS A PROBLEM, AS IF I WANT TO MAKE OR RECEIVE A PHONE CALL, OR SPEAK HANDS FREE, THE OPTION NO LONGER EXISTS. I HAVE REVIEWED WEBSITES LIKE YOUTUBE AND CARCOMPLAINTS.COM, AND THERE ARE A LOT OF OWNERS OF NOT JUST A RAV4, BUT OTHER TOYOTA BRANDS WHO ARE HAVING OR HAVE EXPERIENCED THE SAME ISSUE. I'VE CALLED TOYOTA, AND THEY SAID THERE IS NO RECALL ON THIS SYSTEM. I DON'T SEE HOW NOT HAVING YOUR NAVIGATION, OR HANDS FREE PHONE SERVICES NOT WORKING, CANNOT BE A SAFETY CONCERN! THE WHOLE POINT OF HANDS FREE IS INDEED A SAFETY ISSUE! IT DOESN'T MATTER WHETHER YOU ARE DRIVING OR NOT, THE SYSTEM JUST WANTS TO CONTINUALLY REBOOT. FROM WHAT I'VE READ AND WATCHED, THIS IS A KNOWN MANUFACTURING FLAW WITHIN THE 'ENTUNE' SYSTEM. I'M HOPING YOUR ORGANIZATION CAN REVIEW THIS ISSUE AND SUPPORT THE MILLIONS OF TOYOTA OWNERS ACROSS THE NATION.
POWER TRAINJanuary 17, 2021
GREETINGS AND SALUTATIONS. THIS COMMUNICATION IS ABOUT THE DEFECTIVE TORQUE CONVERTER IN THE TRANSMISSION THAT TOYOTA IS AWARE OF. I ACQUIRED THE VEHICLE AT ABOUT 33,000 MILES AND I NOTICED THAT IT HAD THIS PROBLEM OF A SLIGHT INTERMITTENT SHUDDER, WHAT SOME WOULD CALL A SHAKE OR VIBRATION, DURING ACCELERATION COMING FROM THE TRANSMISSION. IT DID NOT AFFECT THE PERFORMANCE OF THE VEHICLE SO I IGNORED IT MAINLY BECAUSE I DID NOT HAVE THE TIME TO ADDRESS IT. AS TIME WENT ON THE CONDITION BECAME MUCH MORE NOTICEABLE AND TOYOTA SENT ME A LETTER EXPLAINING THAT THEY WERE AWARE OF THE PROBLEM AFFECTING SOME OF THEIR VEHICLES AND THAT THEY WERE EXTENDING THE WARRANTY. I HAVE ATTACHED PHOTOS OF THIS LETTER WITH THIS COMMUNICATION. I FOUND OUT THAT THIS EXTENDED WARRANTY IS CONSIDERED A COURTESY AND CERTAINLY IT COVERED UP TO A CONSIDERABLE MILEAGE HOWEVER MY POSITION IS THAT BECAUSE THIS CONDITION EXISTED AT EARLY MILEAGE AND GREW CONSIDERABLY WORSE WITH EXTENDED MILEAGE AND TIME, THAT PERHAPS YOU MAY CONSIDER THAT TOYOTA SHOULD CORRECT THIS PROBLEM REGARDLESS OF MILEAGE OR TIME. MY VEHICLE IS PAST THE ALLOWABLE MILEAGE IN THE EXTENDED WARRANTY. I KNOW TOYOTA DOESN'T WANT TO HEAR THAT BUT PERHAPS THIS PROBLEM THAT THEY ARE AWARE OF IS FOUND IN A RELATIVELY SMALL NUMBER OF VEHICLES THAT IT MAY NOT CAUSE THEM MUCH GRIEF AT ALL. THANK YOU.
ENGINEJanuary 13, 2021
THE MILEAGE ON THE VEHICLE IS HIGH, OVER 188,000 MILES BUT I THINK THIS ISSUE IS IMPORTANT ENOUGH TO MAKE NOTE OF IT. THE PLASTIC COUPLER AT THE UPPER END OF THE RADIATOR HOSE STARTED LEAKING COOLING FLUID AND I FOUND THAT IT HAD DETERIORATED TO THE POINT THAT THE END OF THE PLASTIC COUPLER INSIDE OF THE RUBBER HOSE WAS BROKEN AND WHEN REMOVED I FOUND THAT IT WAS BRITTLE TO THE TOUCH. I HAVE ATTACHED PHOTOS OF THE PART IN QUESTION. I THINK IF TOYOTA COULD MAKE THIS PARTICULAR PART OUT OF METAL IT WOULD NOT COST MUCH AND COULD SAVE THE CONSUMER FROM A SERIOUS ISSUE.
POWER TRAINDecember 9, 2020
WHEN CAR IS IN MOVEMENT AT SPEED OF 20 OR30 MPG CHANGING CAUSE A SHIVERS INTO A JERKING FEELING
POWER TRAINNovember 11, 2020
PURCHASED A USED 2014 TOYOTA RAV4 ON 01-2018 FOR THE PURCHASE PRICE OF $12,000. IT HAD 36,198 MILES AT THE TIME OF PURCHASE. APPROXIMATELY ONE YEAR AFTER PURCHASE, NOTICED A SHUTTERING WHILE AT CERTAIN SPEEDS. LOOKED INTO RECALLS AND FOUND THAT THERE WAS A SERVICE BULLETIN REGARDING THESE SYMPTOMS. CALLED TOYOTA AND THEY TOOK MY CAR'S INFORMATION. THEY SAID THAT MY CAR WAS 'ELIGIBLE' FOR THE REPAIRS TO BE DONE. HOWEVER, TOYOTA CALLED THE NEXT DAY AND SAID MY CAR DID NOT QUALIFY BECAUSE IT WAS A 'TOTAL LOSS' VEHICLE. I WAS SHOCKED TO HEAR THIS AS I PURCHASED IT WITH A BLUE TITLE. UPON FURTHER INVESTIGATION, I FOUND THE VEHICLE HAD HAIL DAMAGE AND THE INSURANCE COMPANY OPTED TO ISSUE A TOTAL LOSS CLAIM BUT DID NOT FEEL OBLIGATED TO BADGE THE TITLE AS SALVAGE. I FILED COMPLAINT WITH TEXAS BOARD OF INSURANCE BUT THEY HAVE BEEN NO HELP. MY QUESTION TO NHTSA IS HOW CAN TOYOTA REFUSE TO PERFORM WORK ON A VEHICLE THAT HAS A BLUE TITLE? IT HAS NEVER BEEN DEEMED OR BADGED AS SALVAGE AND YET I AM LEFT TO CONTINUE DRIVING A POSSIBLY UNSAFE VEHICLE THAT I PAID FULL MARKET PRICE FOR.
AIR BAGS,STRUCTUREOctober 24, 2020
AIRBAGS WERE NOT DEPLOYED AFTER A CRASH THAT LEFT THE CAR CONSIDERED A 'TOTAL LOSS'. THE CAR HIT A POLE AND THE AIRBAGS DID NOT DEPLOY AT ALL. CAUSING DRIVER TO INJURE FINGER AND MISS TIME FROM WORK.
ELECTRICAL SYSTEM,UNKNOWN OR OTHEROctober 10, 2020
I'VE HAD MULTIPLE ISSUES WITH THIS CAR. THE LOCK ACTUATORS ON ALL THE DOORS AND REAR HATCH CONSTANTLY BREAK, THE RADIO COMPLETELY STOPPED WORKING AND A NEW AFTER MARKET RADIO HAD TO BE INSTALLED SINCE TOYOTA WON'T RECALL THE RADIOS, THE AC BLOWER MOTOR KEEPS SHORTING OUT, AND THE USB PORTS SHORT OUT AND STOP WORKING.
UNKNOWN OR OTHEROctober 5, 2020
THE RADIO SCREEN ONLY DISPLAYS THE TOYOTA SIGN. IT WILL CHANGE STATIONS WITH THE PRE SET ON THE STEERING WHEEL BUT YOU CAN NOT DO ANYTHING ELSE CUZ THE SCREEN DOES NOT DISPLAY ANYTHING OTHER THAN THE TOYOTA SIGN.
UNKNOWN OR OTHERAugust 12, 2020
RUSTING INSIDE VEHICLE AND BOLTS FOR HATCH BACK IS RUSTING OUT
SEAT BELTSAugust 11, 2020
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE FRONT PASSENGER'S SIDE SEAT BELT FAILED TO RETRACT. THE CONTACT STATED THAT THE SEAT BELT WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER COAD TOYOTA LOCATED AT 357 SIEMERS DR, CAPE GIRARDEAU, MO 63701, (573) 335-2927, WHERE IT WAS DIAGNOSED WITH NEEDING SEAT BELT ASSEMBLY TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
EXTERIOR LIGHTING,ELECTRICAL SYSTEMJuly 16, 2020
FUEL GAUGE LIGHT IS ON EMPTY BUT THE CAR HAS A FULL TANK
AIR BAGSJuly 6, 2020
MY SISTER ACCIDENTALLY RAN INTO THE BACK OF A BOX TRUCK ON 7/2/2020 AND THE KNEE AIRBAG IN HER TOYOTA 2014 RAV4 DEPLOYED. THE AIRBAG OR COVER CAUSED MAJOR GASHES IN HER LEG AND SHE IS NOW IN THE HOSPITAL AND WILL NEED TO HAVE SKIN GRAFTS. THERE IS A POLICE REPORT THAT IS NOT YET READY. I AM ATTACHING PICTURES OF THE LEG. I HAVE NEVER SEEN DAMAGE LIKE THIS CAUSED BY AIRBAG AND WONDERING IF THERE IS SOME TYPE OF ISSUES WITH KNEE AIRBAGS?
ENGINEJune 30, 2020
I BOUGHT THIS RAV4 IN FEBRUARY 2017, AFTER DRIVING FEW I REALIZED MY CAR IS BURNING TOO MUCH OIL. I HAD PURCHASED EXTENDED WARRANTY BUT BY THE TIME I WENT FOR MY ISSUE MY WARRANTY HAD EXPIRED. I CALLED TOYOTA COMPANY AND EXPLAINED MY OIL BURNING ISSUE, THEY GAVE ME A CASE NUMBER AND TOLD ME THEY WOULD CALL ME LATER. I RECEIVED A CALL FEW DAYS LATER AND THEY OFFERED ME $1000.00 TOWARDS PAYMENT FOR REPAIRS, WHICH WASN'T ENOUGH. BECAUSE TOYOTA DEALERS TOLD ME THEY WOULD HAVE TO REPAIR THE WHOLE ENGINE IN ORDER TO STOP OIL BURNING PROBLEM, WHICH WOULD COST ALMOST $5000.00. SO I DIDN'T ACCEPT $1000.00 OFFER FROM TOYOTA MOTORS, EVER SINCE I AM PUTTING ONE QUARTER OIL EVERY 500 MILES. SO I DON'T KNOW WHAT TO DO WITH THIS ISSUE. PLEASE HELP ME OUT. THANKS
UNKNOWN OR OTHERJune 5, 2020
MY RAV4 2014 XLE RADIO/BLUE TOOTH STOPPED WORKING ABOUT 3 YRS AGO. I CALLED TOYOTA, BUT THEY REFUSE TO FIX. THE RADIO SCREEN IS BLUE , AND KEEP REBOOTING. IT WAS ONLY 3 YRS OLD AND WE ARE TAKING CARE OF THE CAR VERY GOOD. IT COST 1500 TO REPLACE A NEW ONE, BUT I THINK IT'S NOT CUSTOMER FAULT, AND I'M STILL DRIVING WITHOUT THE RADIO. I FEEL THAT IT'S NOT CUSTOMER FAULT AND TOYOTA MAY GET THE DEFECT RADIO TO INSTALL IN THE CAR. I DID RESEARCH AND SEE LOTS OF CUSTOMER HAS SAME ISSUE. I SEE THERE IS FEW RECALLS FOR RAV4 2014, BUT I NEVER GET A LETTER FROM TOYOTA TO GET THE CAR FIXED. *TR
ELECTRICAL SYSTEM,UNKNOWN OR OTHERApril 8, 2020
RADIO WILL COMPLETELY STOP WORKING TO WHERE YOU HAVE TO BUY A NEW $1200 RADIO FROM THE DEALER. ALL DOOR LOCK ACTUATORS WILL STOP WORKING AFTER A PERIOD OF TIME CAUSING YOU TO NOT BEING ABLE TO UNLOCK OR OPEN YOUR DOORS.
ELECTRICAL SYSTEMMarch 7, 2020
2014 TOYOTA RAV 4. OVER THE PAST YEAR--THE ELECTRIC LOCKS ON ALL FOUR DOORS STOPPED WORKING--TOOK TO LOCAL MECHANIC AND TOYOTA DEALERSHIP WHO SAID IT WAS THE ACTUATORS IN THE DOORS AND WOULD COST OVER $2000 TO FIX THEM. I WOULDN'T HAVE A PROBLEM, BUT THIS CAR IS ONLY 6 YEARS OLD AND HAS 60,000 MILES ON IT. I FIND IT VERY HARD TO BELIEVE THAT ALL FOUR WOULD BE KNOCKED OUT AT ONCE, AND SUSPECT THAT IT IS A . IT IS A SAFETY CONCERN. I SUSPECT THAT THEY USED INFERIOR/FAULTY PARTS.
ELECTRICAL SYSTEMFebruary 17, 2020
THE RADIO CONTROL UNIT WENT INTO A REBOOT CYCLE AND NEVER COMPLETES. THE ENTIRE UNIT IS UNABLE TO BE USED FOR ANY OF IT'S FUNCTIONS. RADIO, BLUETOOTH, GPS, ETC. THERE ARE A LOT OF TOYOTA OWNERS REPORTING THIS PROBLEM ESPECIALLY WITH THE 2014 RAV4. THERE ARE MANY EXAMPLE AND VIDEOS ON YOUTUBE.
SEATSJanuary 23, 2020
TL* THE CONTACT CALLED ON BEHALF OF HER HUSBAND WHO OWNS A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE HER HUSBAND WAS AT A STOP LIGHT, A VEHICLE APPROACHING BEHIND REAR ENDED THE VEHICLE. DUE TO THE IMPACT, THE VEHICLE JOLTED FORWARD AND CRASHED INTO THE VEHICLE IN FRONT AND ANOTHER VEHICLE WHICH WAS TO THE LEFT. THE FRONT DRIVER SEAT COLLAPSED AND WAS DEFORMED DURING THE IMPACT. IN ADDITION, THE HEAD REST COMPLETELY DETACHED FROM THE FRONT DRIVERS SEAT. THE CONTACT WAS ASKED ABOUT THE AIR BAG DEPLOYMENT AND CONFIRMED THAT NO AIR BAGS DEPLOYED DURING THE IMPACT. THE DRIVER SUSTAINED CHEST INJURIES AND WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A PASSENGER SITTING IN AN UNKNOWN LOCATION OF THE VEHICLE WAS ALSO INJURED AND SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A IMPOUND LOT AND THEN TOWED BY THE INSURANCE COMPANY WHERE AN ADJUSTER WAS TO INSPECT THE VEHICLE. A POLICE REPORT WAS FILED. A LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.
EXTERIOR LIGHTING,UNKNOWN OR OTHERDecember 11, 2019
VEHICLE WAS PARKED, JUST TURNED THE CAR FROM ENGINE ON TO OFF WITH JUST THE BATTERY ON RUNNING THE RADIO WHILE I WAS PREPARING TO EXIT THE VEHICLE. SUDDENLY THE ENTIRE RADIO SYSTEM COMPLETELY STOPPED WORKING. I LOOKED AT MY INFOTAINMENT SCREEN AND IT WAS CERTAINLY HAVING A ISSUE BECAUSE EVER SINCE THAT DAY OVER ONE YEAR AGO I HAVE NOT BEEN ABLE TO LISTEN TO RADIO, USE GPS, USE BLUETOOTH, ETC. I BELIEVE THIS TO BE UNDER A SAFETY ISSUE DUE TO 1) LOSS OF PHONE/BLUETOOTH (USE OF MOBILE PHONES WHILE OPERATING THE VEHICLE IS REQUIRED IN MANY STATES TO GO THROUGH BLUETOOTH) AND I CANNOT COMPLY WITH THESE LAWS IF MY SYSTEM HAS MALFUNCTIONED, 2) I PAID FOR A VEHICLE WITH A GPS NAVIGATION FOR A REASON AND NOW I LOST THAT EXPENSIVE CAPABILITY AS WELL, 3) RADIO'S ARE USED TO KEEP THE DRIVER ALERT AND FOCUSED AND THIS WAS LOST 4) THE LOOPING SCREEN IS EXTREMELY BRIGHT, CANNOT BE DARKENED AND IMPOSSIBLE TO DRIVE AT NIGHT WITH IT. I HAVE HAD TO COMPLETELY COVER OVER MY SCREEN SO NOW IT'S LIKE I'M DRIVING A FLINTSTONES VEHICLE WITH NOTHING TECHNOLOGY WISE IN THIS $25,000 VEHICLE I PAID FOR. "TOYOTA CUSTOMER CARE CONTACT US - I CONTACTED TOYOTA VIA PHONE CALL EARLIER TODAY WITH LIMITED RESULTS, BUT LATER EMAILED TOYOTA AND PROVIDED A LINK TO THIS PAGE. THE CUSTOMER CARE REPRESENTATIVE SUGGESTED THAT ANYONE HAVING PROBLEMS WITH THEIR RADIO/NAVIGATION SYSTEM SHOULD CALL AND EMAIL THEIR COMPLAINTS. TOYOTA IS NOT CURRENTLY OFFERING ANY REMEDY OR ASSISTANCE TO PREMATURELY FAILING RADIO SYSTEMS THAT ARE OUT OF WARRANTY, BUT ALL CALLS AND EMAILS ARE MONITORED AND WHEN THERE ARE MULTIPLE COMPLAINTS, TOYOTA WILL RECOGNIZE A PROBLEM AND MAY OFFER ASSISTANCE OR REIMBURSEMENT." HTTPS://WWW.CARCOMPLAINTS.COM/TOYOTA/RAV4/2014/ACCESSORIES-INTERIOR/
UNKNOWN OR OTHERDecember 7, 2019
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE OPERATING THE VEHICLE, THE NAVIGATION/INFORMATION SYSTEM SUDDENLY MALFUNCTIONED. THE SCREEN TURNED A BLUE COLOR AND THE SYSTEM BECAME INOPERABLE. SCREEN KEEPS ATTEMPTING TO RELOAD BUT IT FAILS. RADIO OR NAVIGATION INOPERABLE BUT THE REAR VIEW CAMERA DOES WORK. OCCURRED AT 60,000 MILES.
POWER TRAIN,SERVICE BRAKESNovember 24, 2019
THE INCIDENT OCCURRED ON 11/13/2019 @ 8:30AM. I HAD STARTED MY 2014 TOYOTA RAV4, PULLED OUT FROM UNDER THE CARPORT APPRX. 25FT AND PUT THE VEHICLE IN PARK AND FULLY ENGAGED THE PARKING BRAKE I ALWAYS DO THIS IF I NEED TO LEAVE THE VEHICLE RUNNING FOR ANY REASON. IN THIS CASE I WAS HEATING THE INTERIOR AS IT WAS CHILLI. I WENT BACK INSIDE MY HOME TO GET THE ANIMAL CRATE THAT CONTAINED MY CAT WHO NEEDED TO GO TO THE VET. AS I WAS LOADING THE CRATE INTO THE FRONT SEAT THE VEHICLE BEGAN MOVING IN REVERSE. I WAS BETWEEN THE OPEN DOOR AND THE VEHICLE ITSELF AND AFTER FREAKING OUT A SECOND LOOKED TO SEE IF THE PARKING BRAKE HAD DISENGAGED. IT HAD NOT.AT THAT POINT I WAS ALONG FOR THE RIDE AND THE CAR DRUG ME TOWARD THE LAUNDRY ROOM AND I WENT UNDERNEATH THE OPEN DOOR HOLDING ONTO THE ARMREST. WHEN I HAD TO RELEASE MY TRIP I WAS LAID OUT ON MY BACK WITH MY ARMS AND HANDS RAISED. THE RIGHT FRONT TIRE CAME INTO CONTACT WITH FIRST MY LEFT ELBOW THEN WRIST THEN HAND WRENCHING MY LEFT SHOULDER AS IT DID SO. THIS ACCIDENT SHOULD NEVER HAVE OCCURRED. THE SAFETY MEASURES FAILED. I BOUGHT THE CAR IN OCTOBER 2017 AND HAD NO TROUBLE DOING THE EXACT SAME THING AS DESCRIBED MANY MANY TIMES. TOYOTA HAS BEEN NOTIFIED AND NOW NEEDS TO GO TO ANY LENGTHS NECESSARY TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE.
ELECTRICAL SYSTEMNovember 19, 2019
NAVIGATION AND ENTERTAINMENT PANEL WENT OUT WHILE VEHICLE WAS IN USE. SON WAS DRIVING IN AN UNFAMILIAR AREA AND WAS USING NAVIGATION SYSTEM TO GET HOME WHEN SYSTEM WENT OUT.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLOctober 28, 2019
CAR RANDOMLY STOPPED ACCELERATING WHILE ON THE FREEWAY. THE CHECK EV SYSTEM LIGHT CAME ON WITH A TURTLE IN A CIRCLE AS WELL. THANKFULLY WE WERE ABLE TO PUSH TO SIDE OF ROAD.
UNKNOWN OR OTHEROctober 13, 2019
RADIO IN MY 2014 RAV4 WON'T TURN ON OR OFF. THE SCREEN LOOKS LIKE IT IS TRYING TO REBOOT BUT GETS TO A CERTAIN POINT THEN STOPS AND STARTS AGAIN. IT CREATES SAFETY ISSUES AS IT DIVERT DRIVER EYES WHAT HAPPEN AND HAVE TO USE CELL PHONE WHILE DRIVING TO CHECK ROAD CONDITIONS. IT PREVENTS DRIVERS FROM UP TO DATE TRAFFIC CONDITIONS AND CAR CONDITION. EVERYTHING USED TO DISPLAY IN RADIO SCREEN.
POWER TRAINOctober 10, 2019
VEHICLE SHUDDERS AT BETWEEN 20-40 MPH WHEN SHIFTING BETWEEN GEARS, UP AND DOWN, LOSES POWER BRIEFLY, BELIEVE IT IS A TORQUE CONVERTER ISSUE
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMOctober 9, 2019
AFTER STOP UPON TURNING RIGHT TO BLEND WITH TRAFFIC ENGINE LOOSES ALL POWER , RPM DROPS FROM 1500 TO 400 , THEN WILL CATCH IN ABOUT 4 TO 5 SECOND AND ACCELERATE , HAS HAPPENS 12 TIMES IN THE LAST 2 MONTHS CAR HAS 11000 MILES ON IT
EXTERIOR LIGHTING,UNKNOWN OR OTHERSeptember 9, 2019
NAVIGATION/BLUETOOTH/MEDIA FUNCTION SCREEN NO LONGER WORKS, IT HAPPENED WHEN I STARTED IT ABOUT A MONTH AGO AT 65,750 MILES ON MY CAR. I'VE READ THAT THIS USUALLY HAPPENS AROUND 65,000 MILES TO 70,000 MILES FOR THIS MODEL AND CAN COST UP TO $2,000 TO $3,000 TO GET IT FIXED. IT STARTS OFF AS A BLACK SCREEN THEN LIGHTS UP LIKE ITS DOWNLOADING SOMETHING THEN GOES BLACK AGAIN. ITS A SAFETY ISSUE BECAUSE DRIVING AT NIGHT OR EARLY MORNING WHEN ITS DARK NO MATTER HOW LOW OF A SETTING YOU HAVE FOR YOUR DASH LIGHTING SETTING WHEN IT LIGHTS UP ITS EXTREMEY BRIGHT. AND EVEN THOUGH I KNOW IT WILL HAPPEN IT STILL MAKE ME TAKE MY EYES OF THE ROAD TO LOOK AT IT. AND LIVING IN THE COUNTRY THAT IS A COUPLE OF SECONDS I CAN'T AFFORD, LUCKILY I HAVE YET TO HIT A DEER OR OTHER LIVING THING.
ELECTRICAL SYSTEMAugust 13, 2019
AT 46K MILES, DRIVER DOOR LOCK/ACTUATOR BEGAN TO FAIL WHEN UNLOCKING WITH KEYFOB/HAND SENSOR WHEN VEHICLE WAS STATIONARY. PRESSING THE LOCK/UNLOCK ON KEY FOB/DOOR PANEL WORKED 50% OF THE TIME. AT 50K MILES, ALL DOORS (DRIVER, PASSENGER, DRIVER REAR, AND PASSENGER REAR) NO LONGER UNLOCK/LOCK EXCEPT WHEN DONE MANUALLY THROUGH INSERTION OF KEY IN DRIVER DOOR AND MANUALLY UNLOCKING ALL OTHER DOORS (PASSENGER, PASSENGER REAR, AND DRIVER REAR) FROM EACH INDIVIDUAL DOOR LOCK .
ELECTRICAL SYSTEMJune 12, 2019
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING WAS DIM. THE CONTACT HAD DIFFICULTY VIEWING THE GAUGES. LAST WEEK, THE CONTACT ALMOST CRASHED BECAUSE HE WAS FOCUSING SO HARD ON TRYING TO SEE THE SCREEN. YARK TOYOTA (1377 CONANT ST, MAUMEE, OH 43537, (419) 737-4373) WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE INSTRUMENT PANEL LIGHTING WAS NORMAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS INVALID.
ELECTRICAL SYSTEMMay 7, 2019
RADIO STOPPED WORKING ON 4-24-2019
ELECTRICAL SYSTEMApril 27, 2019
TAKATA RECALL. ALL OF THE DOORS ON MY 2014 RAV4 LOCK AND UNLOCK WHEN THEY CHOSE TO. NORMALLY WHEN THE CAR IS IN DRIVE THE DOORS ALL LOCK HOWEVER AS OF JANUARY 2019 THEY HAVE BEEN LOCKING AND UNLOCKING WHEN THEY DECIDED TO WORK. USING THE EXTERNAL KEY BUTTON TO LOCK AND UNLOCK THE DOORS WORKING MAYBE 50% OF THE TIME ON ABOUT 2 TO 3 OF THE DOORS. THE SAME GOES FOR THE INTERNATIONAL LOCK BUTTONS AND WHEN THE CAR IS SHIFTED INTO DRIVE. THIS IS EXTREMELY DANGEROUS FOR ME AND MY CHILDREN WHO I AM NOT TERRIFIED TO HAVE IN MY CAR. SHOULD THE DOORS CHOSE TO NOT LOCK AND THEY ACCIDENTALLY PULL THE DOOR OPEN IT WOULD BE A HORRIFIC ACCIDENT. AND MY YOUNGEST HAS A PANIC ATTACK WHEN I GO TO GET HIM FROM THE CAR BUT CANT BECAUSE THE DOORS NEVER UNLOCKED WHEN WE PARKED. PLEASE FIGURE THIS PROBLEM OUT I LOVE MY RAV BUT IT IS NOT SAFE RIGHT NOW.
ELECTRONIC STABILITY CONTROL (ESC)April 6, 2019
AUDIO NOT WORKING REPEAT RELOADING . SOME HOW BACKUP CAMERA IS WORKING
ELECTRICAL SYSTEM,UNKNOWN OR OTHERMarch 26, 2019
ALL THE APPS ON THE DASH BOARD, INCLUDING RADIO ARE GONE{WHITED OUT}. I AM AFRAID IF EVERYTHING IS SHUTING DOWN ALL AT ONCE WHILE I DRIVE AS IT DID ON THIS ONE
EXTERIOR LIGHTING,SERVICE BRAKESMarch 4, 2019
LEFT REAR TAIL LIGHT - WATER IS ACCUMULATING INSIDE THE TAIL LIGHT LENSE - POTENTIAL FOR ELECTRICAL SHORTAGE AND INABILITY TO WARN VEHICLES BEHIND RAV4 THAT CAR IS TURNING OR BRAKING
POWER TRAIN,AIR BAGS,VEHICLE SPEED CONTROLDecember 21, 2018
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE THE CONTACT WAS ATTEMPTING TO PULL INTO A PARKING SPOT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BODY REPAIR WOULD COST APPROXIMATELY $4,700. THE MECHANIC SUGGESTED THAT THE ACCELERATION MAY HAVE BEEN CAUSED BY THE TRANSMISSION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 32,000. THE CONSUMER STATED THAT THE FRONT AIRBAG DID NOT DEPLOY. *JS
ELECTRICAL SYSTEM,UNKNOWN OR OTHERDecember 19, 2018
THE RADIO/INFOTAINMENT SYSTEM ON THESE VEHICLES ARE FAILING (OURS FAILED LAST WEEK), WITH NUMEROUS EXAMPLES POSTED BY OWNERS ONLINE. A DEALERSHIP EVENTUALLY DETERMINED THAT THE ENTIRE RADIO UNIT NEEDED REPLACEMENT AT QUOTED COST OF $1160 TOYOTA CUSTOMER SUPPORT IS COURTEOUS BUT UNWILLING TO ASSIST WITH REPAIRS. THE RADIO SYSTEM APPEARS TO ENTER A BOOT LOOP WHERE A LOADING TYPE SCREEN APPEARS FOR SEVERAL SECONDS FOLLOWED BY THE SCREEN TURNING OFF FOR A TIME BEFORE RESTARTING THE LOOP. WHILE I WOULDN'T CONSIDER THE RADIO/INFOTAINMENT TO BE A CRITICAL SAFETY COMPONENT, THIS CONSTANT ON/OFF OF THE RADIO SCREEN IS A DISTRACTION FOR THE DRIVER. AT NIGHT ESPECIALLY, THE CHANGE IN BRIGHTNESS FROM SCREEN OFF TO SCREEN ON LIGHTS UP THE ENTIRE CABIN. FURTHERMORE, THE BOOT LOOP CANNOT BE STOPPED- NO BUTTONS WORK AND THE SEQUENCE REPEATS ITSELF FOREVER AS LONG AS THE KEY IS ON.
ELECTRICAL SYSTEM,UNKNOWN OR OTHERDecember 2, 2018
WHEN I HAD MY CAR IN PARK MY STEREO STOPPED WORKING. NO RADIO, NO SATELLITE, NO NOTHING OTHER THAN BACK UP CAMERA. WHEN I START THE CAR I GET A BLUE PICTURE OF THE STEREO AND A STATUS BAR LOADING LIKE ON COMPUTERS WHEN A PROGRAM IS LOADING. I TOOK THE CAR TO THE TOYOTA DEALER AND HE EXPLAINED THAT THE REPLACEMENT WOULD COST 2,500 DOLLARS TO REPLACE AND HE EXPLAINED THERE WAS NO MEANS TO FIX IT. I WENT TO ANOTHER MECHANIC AND HE TOLD ME THE SAME THING. I HAVE HAD THE CAR FOR ONLY 1 YEAR AND 6 MONTHS WITH 45000 MILES AND IT JUST SUDDENLY STOPPED WORKING. I BELIEVE THERE IS A DEFECT IN THESE RADIOS THAT CAUSE THIS ENDLESS LOOP TO OCCUR. MANY OTHERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THE SAME MODEL OF CAR AS WELL.
SERVICE BRAKESNovember 29, 2018
BRAKES HAVE MADE A HARD SCRATCHING SOUND IF VEHICLE HAS NOT BEEN DRIVEN DAILY SINCE ITS PURCHASE. AT 30000 MILE SERVICE, MECHANIC HAS NOTED THAT REAR ROTORS ARE NOT MAKING FULL CONTACT.
ELECTRICAL SYSTEMNovember 10, 2018
WHILE VEHICLE IS STOPPED AND PARKED THE SMART KEY SYSTEM INDICATOR LIGHT FLASHES IN YELLOW FOR 15+ SECONDS WHEN BOTH ELECTRONIC KEYS ARE IN THE VEHICLE. VEHICLE WILL NOT START. SYSTEM WORKS NORMAL WITH ONLY ONE (EITHER) ELECTRONIC KEY. BOTH KEYS HAVE NEW DURACELL 3.0V CR2032 LITHIUM BATTERY INSTALLED AND ISSUE PERSISTS. USER CHECKED FOR PRESSED BUTTON(S) ON ELECTRONIC KEY. KEY IS NOT ENCLOSED IN CASE, PURSE, OR HOLDER. NO IR OR RF INTERFERENCE. ISSUE HAS ALSO BEEN OBSERVED WHILE VEHICLE IS RUNNING WITH TRANSMISSION IN (P)ARK AND SECOND ELECTRONIC KEY IS INTRODUCED INTO VEHICLE (PICK UP PASSENGER WITH SECOND KEY) AND THE SMART KEY SYSTEM INDICATOR LIGHT FLASHES IN YELLOW FOR 15+ SECONDS. THE ISSUE HAPPENS ON RESIDENTIAL PROPERTY, COMMERCIAL PROPERTY, AND AT ANY ELEVATION (PARKING GARAGE ABOVE OR UNDER GROUND) OR INSIDE A GARAGE. THIS ISSUE BEGAN AFTER 50,000 MILES (4 YEARS OF SERVICE). VEHICLE WAS PURCHASED NEW AND ONLY ONE OWNER.
VISIBILITY/WIPERSeptember 30, 2018
TOP OF WINDSHIELD IS COMPLETELY BLACK WHEN DRIVING IN THE DARK AT NIGHT. VISIBILITY IS SPECIFICALLY IMPAIRED WHEN TRAVELING DOWN A HILL IN THE DARK.
UNKNOWN OR OTHERSeptember 21, 2018
RADIO NAVIGATION QUIT WORKING AFTER BATTERY REPLACEMENT. IT IS CONSTANTLY REBOOTING. DEALER SAYS NEED NEW RADIO WHICH WILL COST ABOUT $1200.00. CANNOT USE BLUETOOTH, HANDS-FREE, CD PLAYER, OR RADIO. TOYOTA WILL NOT REPLACE EVEN THOUGH MANY OTHERS HAVE SAME ISSUE BECAUSE IT IS NOT A SAFETY ISSUE.
STRUCTURESeptember 5, 2018
WE EXPERIENCED THE CLASSICALLY DESCRIBED SUNROOF EXPLOSION (A.K.A. SPONTANEOUS SUNROOF BREAKAGE) THAT SOUNDED LIKE A LARGE OBJECT CRASHED INTO OUR 2014 TOYOTA RAV4, OR AN OR AN EXPLOSION OCCURRED RIGHT OVER OUR HEADS. MY GIRLFRIEND IMMEDIATELY ASKED 'WAS IT A BLOW OUT', AND I RESPONDED NO BECAUSE THANKFULLY, I HAD 100% CONTROL OF THE VEHICLE AND DID NOT SWERVE OR BRAKE OR FEEL ANY MECHANICAL ISSUES BUT, APPARENTLY LET OFF THE GAS AND WAS SLOWING DOWN. THEN, THE DRIVER OF A PICK-UP TRUCK OVERPASSING US ON THE RIGHT GAVE US DIRTY LOOKS AND WAVED TO US LIKE WE NEEDED TO PULL OVER. WE EXITED ON THE NEXT EXIT (S. ACADIANA THROUGHWAY). THE SUNROOF VISOR WAS THANKFULLY CLOSED, AND UPON OPENING IT UP WE NOTICED THE CONVEX CRATER-LIKE SHATTERED SUNROOF, AND IMMEDIATELY SHUT IT WHEREUPON WE TOO NOTICED THE EXCESSIVE NOISE DUE TO WIND CONTACTING THE OPENING. THE SUNROOF EXPLODED OUTWARD, WITH A CONVEX, VOLCANO-LIKE CRATER, AND THOUSANDS OF STRESS CRACKS WITH HUNDREDS OF LITTLE GLASS SHARDS EVERYWHERE AROUND THE OPENING. THIS OCCURRED IN THE CENTER, WITH ABOUT OF THE TOTAL SUNROOF SURFACE AREA MISSING (EJECTED). THIS OCCURRED ON SATURDAY, SEPTEMBER 1, 2018 TRAVELLING ROUGHLY 65MPH ALONG I-10 IN BATON ROUGE, LEFT-HAND LANE, WESTBOUND NEAR THE MERGER OF I-12, DURING LIGHT RAIN, NO VEHICLES IMMEDIATELY IN FRONT OF ME, SMOOTH SURFACES, NO CONSTRUCTION IN VICINITY, WITH NO OVERHEAD LAMPS OR OVERPASSES. WIDE OPEN DIVIDED HIGHWAY. TEMPERATURE WAS 76F, PER CAR.
UNKNOWN OR OTHERAugust 13, 2018
RADIO NAVIGATION QUIT WORKING AT 52000 MILES.ITS CONSTANTLY REBOOTING. DEALER SAYS NEED NEW RADIO WHICH WILL COST ABOUT $1200.00
VISIBILITY/WIPERAugust 10, 2018
CONSTRUCTION ON 59/20 BROKEN WINDSHIELD
VISIBILITY/WIPERJuly 30, 2018
WHILE DRIVING TO WORK THIS MORNING IN MY RAV 4, I HEARD AN INCREDIBLY LOUD BOOM THAT STARTLED ME. IT SOUNDED AS THOUGH SOMEONE HAD FIRED A GUN JUST OUTSIDE MY CAR. I THEN FELT SOME GLASS SHOWERING DOWN ON ME. I QUICKLY LOOKED AROUND TO SEE IF SOMEONE HAD THROWN A ROCK THROUGH A WINDOW OR SHOT AT MY CAR, BUT ALL WINDOWS WERE INTACT. I THEN LOOKED UP AND SAW THAT MY SUNROOF WAS SHATTERED AND MOST OF THE GLASS WAS GONE. LOOKING IN FRONT OF MY CAR, THERE WEREN'T ANY TRUCKS FROM WHICH ROCKS MIGHT'VE FALLEN. AND LOOKING BEHIND ME, I HADN'T DRIVEN UNDER ANY BRIDGES FROM WHICH SOMETHING MIGHT'VE FALLEN OR BEEN THROWN. I PULLED OFF AT THE NEXT EXIT TO SEE WHAT MIGHT'VE CAUSED THE SUNROOF TO SHATTER. THERE WAS NOTHING TO BE FOUND IN MY CAR TO EXPLAIN IT (NO ROCKS OR OTHER OBJECTS THAT MIGHT'VE FALLEN INTO THE CAR). I THEN NOTICED SOMETHING STRANGE - THE GLASS THAT REMAINED ON THE SUNROOF WAS BENDING UPWARD (AWAY FROM THE CAR) AS THOUGH SOMETHING INSIDE THE CAR CAUSED THE GLASS TO SHATTER. HERE'S A VIDEO I RECORDED SHOWING THE REMAINING GLASS: HTTPS://YOUTU.BE/NZE6NT829TM IT WAS A SCARY EXPERIENCE. I'M GLAD I WASN'T HURT, AND I THANK G-D THAT MY KIDS WEREN'T IN THE BACK SEAT WHEN THIS HAPPENED.
ELECTRICAL SYSTEM,ENGINEJuly 28, 2018
WHILE TRAVELING WESTBOUND ON INTERSTATE 295 IN JACKSONVILLE FLORIDA, WE HAD JUST GOT ON TO THE BUCKMAN BRIDGE WHEN THE CAR SLOWED, UNCOMMANDED TO 20MPH. I LOOKED AT THE INSTRUMENT CLUSTER AND THE ALTERNATOR AND THE AUTO LSD OR TRACK LIGHTS WERE ILLUMINATED. THE ENGINE OPERATING TEMPERATURE WAS NORMAL. SINCE THE ENGINE TEMPERATURE WAS NORMAL I TOLD MY DAUGHTER TO KEEP DRIVING TO GET OFF THE BRIDGE, I FELT AS THOUGH THE BRIDGE WAS A BAD PLACE TO PULL OVER. AFTER ABOUT A MINUTE WE STARTED TO SMELL SOMETHING BURNING AND AT THIS POINT WE DECIDED TO PULL OVER. WHEN WE CAME TO A COMPLETE STOP WE SAW SMOKE COMING FROM THE DRIVERS SIDE OF THE ENGINE COMPARTMENT. THREE OF US THEN EVACUATED THE VEHICLE AND STARTED WALKING AGAINST TRAFFIC ON THE BRIDGE. AS WE WERE WALKING AWAY THE SMOKE INTENSIFIED AND THEN ERUPTED INTO FLAMES THAT EMANATED FROM THE DRIVERS SIDE JUST BELOW THE WINDSHIELD. I CALLED 911 AND THE FIRE DEPARTMENT CAME AND EXTINGUISHED THE FIRE. I HAVE ATTACHED PICTURES OF THE DAMAGE. I BELIEVE IT WAS AN ELECTRICAL FIRE.
SERVICE BRAKES, HYDRAULICJuly 25, 2018
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 10 MPH APPROACHING A RED LIGHT, THE CONTACT ATTEMPTED TO STOP THE VEHICLE, BUT THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD. THE BRAKE PADS AND ROTORS WERE CHECKED BY THE CONTACT AND FOUND TO BE IN GOOD WORKING CONDITION. THE VEHICLE WAS TAKEN TO THE DEALER (HIXSON TOYOTA, 11981 LAKE CHARLES, LEESVILLE, LA 71446) WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
EQUIPMENTJune 21, 2018
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE OPERATING THE VEHICLE, THE NAVIGATION/INFORMATION SYSTEM SUDDENLY MALFUNCTIONED. THE SCREEN TURNED A BLUE COLOR AND THE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PREMIER TOYOTA, 47190 COOPER FOSTER PARK RD, AMHERST, OH) WHERE IT WAS DIAGNOSED THAT THE ENTIRE INFORMATION/NAVIGATION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,194. *TT
POWER TRAINJune 14, 2018
2013-2015 TOYOTA RAV4 TRANSMISSION SHUDDER WARRANTY EXTENSION ZE5. MY CAR IS CURRENTLY BEING REPAIRED UNDER THIS WARRANTY EXTENSIONAT 0 COST TOME. THIS SHOULD BE A L. IT RECALIS A KNOW DEFECT BUT THEY WAIT FOR SOMEONE TO COMPLAIN BEFORE THEY DO THE FIX. I SEARCHED THE INTERNET TO FIND IT BEFORE I TOOK THE CAR IN SO THE ENTIRE PROCESS IS FREE INCLUDING A LOANER CAR. THE SPECIFIC COMPONENT(S) COVERED BY THIS WARRANTY ENHANCEMENT IS/ARE AS FOLLOWS: *TORQUE CONVERTER KIT (INCLUDES TORQUE CONVERTER, GASKETS, ADDITIONAL TRANSMISSION PAN MAGNETS) *UPDATED ENGINE CONTROL SOFTWARE
SERVICE BRAKESJune 14, 2018
THE BRAKES ALWAYS MADE HARSH SOUNDS AT LOW SPEEDS. AND THE BREAKS WORE OUT BY 30000. THE DEALERSHIP ALSO ADVISED ME THAT MY ROTORS HAD TO BE REPLACED.
UNKNOWN OR OTHERMay 21, 2018
MY CAR RADIO WENT ON A LOADING SCREEN LOOP, AND NOW IS STUCK ON A LOADING SCREEN . I WENT TO DEALER TO FIX IT OR UPLOAD NEW SOFTWARE BUT THEY SAD THAT RADIO WOULD NOT TAKE. I CAN'T USE CELL HEANDS FREE
STRUCTURE,UNKNOWN OR OTHERMay 11, 2018
THE HATCH WILL NOT CLOSE FULLY UNLESS I PUSH ON IT. IT'S A SELF CLOSING DOOR. NOW IT STOPS 3/4 OF THE WAY DOWN AND STAYS OPEN. THE VEHICLE IS BEING LOADED AND THEN CLOSED. IT IS STATIONARY.. I'VE HAD IT IN THE DEALERSHIP 3 TIMES. I'VE QUERIED ON-LINE AND OTHERS HAVE HAD THIS PROBLEM
POWER TRAINApril 17, 2018
LA TRANSMISSION TARDA EN APLICAR EL DRIVE
VISIBILITYMarch 22, 2018
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 50 MPH, AN ABNORMAL NOISE WAS HEARD. THE CONTACT NOTICED THAT THE SUN ROOF FRACTURED AND EXPLODED. GLASS PIECES SHATTERED BETWEEN THE HEAD LINER AND THE METAL ROOFING. THE SOFT COVER WAS CLOSED AND PREVENTED GLASS FROM ENTERING THE INNER PART OF THE VEHICLE AND INJURING THE CONTACT. THE DEALER (TOYOTA OF BOERNE, 31205 FRONTAGE RD, BOERNE, TX 78006, (888) 311-6058) REPLACED THE PART AND CLEANED THE INTERIOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
ENGINEFebruary 28, 2018
VEHICLE EXCESSIVE OIL CONSUMPTION. 1 QUART PER 500 MILES CONSUMED WHILE DRIVING ANYWHERE, IN TOWN AND HIGHWAY DRIVING.
ELECTRICAL SYSTEMFebruary 8, 2018
MY AUTOMATIC DOOR LOCK FAILED. LOCK ACTUATOR REPLACED UNDER WARRANTY ON JANUARY 24, 2017. IT IS NOW FEBRUARY 2018 AND THE DOOR LOCKS HAVE FAILED AGAIN. I CANNOT LOCK MY CAR AS I CANNOT EVEN MANUALLY UNLOCK THE FRONT DOOR AS THE LOCK WILL NOT ALWAYS RESPOND TO THE TURN OF THE KEY. MY VEHICLE IS GARAGE KEPT.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)January 31, 2018
I WAS DRIVING ON THE HIGHWAY WHEN THE CAR SHUT OFF COMPLETELY AND TURNED ON AND OFF REPEATEDLY, AND INSTANTANEOUS FOR A FEW SECONDS (LIKE IT WAS BLINKING) SUPER FAST. EVERYTHING WAS GOING ON AND OFF. AS I WAS PULLING ONTO THE SHOULDER FROM THE MIDDLE LANE ON THE HIGHWAY, IT SHUT OFF COMPLETELY!!! I COULDN'T EVEN PUT MY HAZARDS ON. I WAS WAITING IN THE CAR FOR A TOW TRUCK AND MY HUSBAND, I WAS WITH MY DAUGHTER. THE CAR STARTED TO SMOKE AND FLAME AND WAS ON FIRE. WE JUMPED OUT AND YET WAS UP IN FLAMES!!!!!!!
ELECTRICAL SYSTEM,UNKNOWN OR OTHERJanuary 26, 2018
ISSUE FIRST STARTED WHEN BATTERY HAD TO BE JUMPED. THEN A FEW DAYS LATER WHEN IN MOTION DRIVING TO THE BANK, THE RADIO STARTED ACTING UP AND GOT STUCK ON STATION AND SONG AND THEN JUST WENT BLACK THEN A PICTURE OF THE RADIO APPEARED THE ON THE SCREEN AND WAS ATTEMPTING TO UPDATE BUT WOULD GO BLACK AGAIN AND THEN START OVER SO WAS STUCK IN SOME KIND OF REBOOT. NOT SURE IF ELECTRICAL PROBLEM OR WHAT SO TOOK IT IN TO DEALERSHIP AND THEY TOLD ME I SHOULD ONLY HAVE TO PAY $50-60 TO REBOOT IT. THEY CHECKED THE BATTERY AND SAID THE BATTERY WAS LOW CHARGE AND REPLACED IT AT NO CHARGE BUT SAID THEY WERE UNABLE TO REBOOT THE SYSTEM BECAUSE IT WOULD NOT STAY UP LONG ENOUGH BEFORE IT WOULD BLACK OUT AGAIN. SINCE IT WAS BARELY PAST THE WARRANTY PERIOD TOYOTA WOULD NOT COVER THE SYSTEM AND I WOULD HAVE TO PAY $1000 TO HAVE REFURBISHED SYSTEM INSTALLED. AFTER RESEARCHING ONLINE I FOUND THIS WAS A COMMON COMPLAINT AND FOUND ONE HERE AT THIS SITE AS WELL SO ADDING MINE. I SENT LETTERS AND EMAILS TO TOYOTA TO STAND BEHIND THEIR LONG TIME CUSTOMERS AND PRODUCTS BUT THEY WOULD NOT BUDGE. MULTIMEDIA SYSTEMS SHOULD NOT FAIL AFTER 3 YEARS. I CALL THAT A DEFECT BUT I GUESS BECAUSE IT IS NOT CONSIDERED A SAFETY ISSUE IT IS NOT IMPORTANT TO TOYOTA. WE ARE A TOYOTA FAMILY AND HAVE BEEN DRIVING TOYOTA'S SINCE MY FIRST CAR BACK IN THE 70'S. I WILL PROBABLY GO AHEAD AND REPLACE WITH REFURBISHED SYSTEM HOPING THIS IS NOT AN ELECTRICAL ISSUE AND REPEAT BUT I WILL CERTAINLY RECONSIDER BEFORE PURCHASING ANOTHER TOYOTA IN THE FUTURE.
UNKNOWN OR OTHERJanuary 4, 2018
I HAVE A TOYOTA RAV4 2014 XLE AWD. THE RADIO SYSTEM WENT OUT SHOWING A PICTURE ON THE SCREEN OF THE RADIO AND WHAT SEEMED TO BE A REBOOTING OF THE SYSTEM CONSTANTLY. THE USB PORT IS ALSO SHORTING OUT. TO NOTE WHAT I WAS DOING, I WAS TURNING THE CAR ON IN MY GARAGE TO LEAVE AND RUN ERRANDS FOR THE DAY. THIS ALL HAPPENED ON THE SAME DAY. I ONLY USE THE SYSTEM FOR CD PLAYING, RADIO PLAYING, AND OCCASIONALLY NAVIGATION. WHEN I CALLED THE DEALERSHIP THE FIRST RESPONSE WAS I WOULD HAVE TO PAY $98 EACH FOR A SYSTEM CHECK ON BOTH PROBLEMS. ALSO, I GAVE THE VIN NUMBER TO THE TOYOTA SERVICE REP AND HE STATED THERE WAS AN UPDATE AVAILABLE AT NO COST TO ME. I DROPPED THE CAR OFF AND THE REP CALLED ME AND SAID HE MADE A MISTAKE; THERE WAS NO UPDATE AND THE RADIO IS NOT WORKING AT ALL. THE COST WOULD BE $1200. HE WANTED TO KNOW HOW MANY MILES I HAD ON THE CAR AND IF BOUGHT IT NEW, WHICH I DID BUY IT NEW AT HIS DEALERSHIP. I RESEARCHED THIS PROBLEM WITH OTHER RAV4 VEHICLES WITH SAME YEAR. ALSO, OTHER TOYOTA VEHICLES WITH SAME TYPE RADIO SYSTEM AND THERE IS A PROBLEM WITH ALL OF THEM DOING THE SAME THING MINE IS DOING. I FEEL A VEHICLE THAT IS ONLY 3 YEARS OLD SHOULD NOT BE HAVING THIS TYPE OF ISSUE AND IT SHOULD BE FIXED WITH AN UPGRADE, NOT THE FACT THE RADIO IS BROKEN AS WELL AS USB PORT NOT WORKING. I TAKE CARE OF MY CAR. IT STILL LOOKS NEW! I HAVE OWNED TOYOTA VEHICLES SINCE I WAS 16 AND I AM NOW 54. I AM VERY DISAPPOINTED WITH THE FACT THE TYPE OF RADIO MOST OF THE NEWER TOYOTAS HAVE INSTALLED ARE HAVING THIS ISSUE AND TOYOTA IS NOT ADDRESSING IT AS THEY SHOULD. I KNOW THIS IS NOT A SAFETY ISSUE, BUT I FEEL IT IS AN ISSUE THAT NEEDS TO BE ADDRESSED BY TOYOTA AS I FEEL THERE IS CLEARLY A PROBLEM.
UNKNOWN OR OTHER,SERVICE BRAKESNovember 21, 2017
MY NAME IS [XXX]. THE TOYOTA SERVICE HISTORY OF MY VEHICLE FROM TOYOTA. IT STATES IN FEBRUARY 2017 BRAKES IS GOOD WITH 8MM ON THE FRONT BRAKE PADS. NEXT SERVICE IS IN JUNE 2017, WITH 5,174 MILES LATER BRAKES ARE AT 3.5MM AND NEEDS TO BE REPLACED. I WAS NOT TOLD THAT THE DRIVER SIDE IS AT 3.5 AND THE PASSENGER SIDE WAS 6.0 MM. THE ISSUES STARTED WHEN THEY WERE REPLACED ON 12/4/2015. [XXX]STATED IT WAS ON MY DRIVING AND NOT THE BRAKES. IT CONTINUES FROM THE FIRST BRAKE SERVICE TILL TODAY. IF YOU WANT ANY MORE OF THE SERVICE HISTORY I DO HAVE IT IF YOU NEED IT. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
ENGINEOctober 26, 2017
RAV4 W/15,500MI... ENGINE PAUSE. IT HAPPENS RANDOMLY WITH NO WARNING. THE ENGINE DEFINITELY SLOWS DOWN AND YOU THINK IT IS GOING TO STOP BUT WHEN YOU HIT THE ACCELERATOR IT RESUMES SPEED. IT IS FRIGHTENING AS THE CAR SLOWS DOWN AND YOU DON'T KNOW IF IT WILL RESUME SPEED. IT PAUSES FOR WHAT SEEMS LIKE 3 OR 4 SECONDS. IT HAS HAPPENED 4 OR 5 TIMES,TRYING TO GET ON A HIGHWAY..AROUND TOWN, YOU NEVER KNOW WHEN THIS WILL HAPPEN.
UNKNOWN OR OTHER,ENGINEOctober 20, 2017
RAV4 2014 CAUGHT A FIRE WHEN WAS DRIVEN. THE STEERING WHEEL WAS SUDDENLY STUCK WHEN WAS DRIVEN ON THE LOCAL ROAD AT SPEED LESS THAN 40 MILES, SO PULLED OVER TO THE SHOULDER ON THE ROAD. SUDDENLY THE SMOKES CAME OUT UNDER THE HOOD, AND TURN TO FLAME. THE CAR BURNED ALL FRONT WINDSHIELD, ENGINE, BATTERY, AND HOOD. FIRE TRUCK COMES UP AND POLICEMAN HELP TO EXTINGUISH THE FIRE. IT WAS NO ACCIDENT, NO HIGH SPEED ON LOCAL ROAD, AND NO RAINNING DAY.
ENGINESeptember 25, 2017
WHILE MAKING A LEFT HAND TURN, AS I WAS COASTING INTO A PARKING SPOT AT MY PLACE OF EMPLOYMENT, I INEXPLICABLY HEARD MY ENGINE RACE AT AN ALARMING PITCH AND ALMOST SIMULTANEOUSLY MY CAR ACCELERATED AT AN UNPRECEDENTED RATE. I IMMEDIATELY SLAMMED ON THE BRAKES AS HARD AS I COULD AND MY VEHICLE CAME TO A SCREECHING STOP AFTER TRAVELING A FEW FEET.
STRUCTUREJuly 10, 2017
THE PAINT ON THE TOP OF THE CAR IS PEELING.
ELECTRICAL SYSTEM,STRUCTUREJune 28, 2017
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHEN THE CONTACT ATTEMPTED TO LOCK THE VEHICLE DOORS, BOTH THE FRONT DRIVER AND PASSENGER DOOR LOCKS FAILED TO LOCK AND UNLOCK ELECTRONICALLY. THE CONTACT STATED THAT THE DOORS HAD TO BE LOCKED AND UNLOCKED MANUALLY. IN ADDITION, THE REAR PASSENGER DOOR LOCK ALSO FAILED TO UNLOCK WHEN LOCKED. THE VEHICLE WAS TAKEN TO THE DEALER (DICK DYER TOYOTA, LOCATED ON 240 KILLIAN COMMONS PARKWAY COLUMBIA, SC 29203) WHERE IT WAS DIAGNOSED THAT DOOR ACTUATORS ON BOTH SIDES NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,312.
SERVICE BRAKESJune 19, 2017
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD CLICKING NOISE COMING FROM THE BRAKE PEDAL. IN ADDITION, WHEN THE VEHICLE STRUCK A POTHOLE OR WHEN MAKING A TURN, THE CLICKING NOISE WOULD GET LOUDER. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER (DALLAS TOYOTA LOCATED ON DELTON DR DALLAS, TX 75229) WHO STATED THAT THE VEHICLE WAS NOT COVERED BY THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
UNKNOWN OR OTHERMay 7, 2017
DUNLOP GRAND TREK TIRES TREAD SEPERATION
TIRESMay 7, 2017
DUNLOP GRAND TREK TIRES ARE SEPERATING AT TREAD-DOT U2F5 3M5R3413
ELECTRICAL SYSTEM,UNKNOWN OR OTHERMarch 31, 2017
HI I AM WRITING ABOUT MY 2014 RAV4 MY MILEAGE IS 62,000. PRIOR TO THIS CAR BEING 3 YEARS OLD AND 55,000 MILES THE RADIO SHORTED OUT INCLUDING THE BLUETOOTH AND NAVIGATION. I AM SHOCKED TOYOTA HAS NOT DONE A RECALL WHEN IT IS EVIDENT THIS IS A COMMON DEFECT. BROWSING YOU TUBE SHOWS MANY, MANY PEOPLE HAVE THE SAME PROBLEM WITH THEIR TOYOTA RADIO. AFTER MONTHS OF SILENCE I ENDED UP PAYING $1345.41 TO REPLACE THIS UPON REASEARCH SEEMS TO BE A COMMON KNOWN PROBLEM. MY INVOICE #TOCS231192 WITH DUBLIN TOYOTA IS DATED 3/16/2017. I AM ASKING FOR YOUR REVIEW, CONSIDERATION AND RESPONSE IN THIS MATTER
UNKNOWN OR OTHER,ENGINEMarch 1, 2017
I WAS SITTING IN HEAVY STOP & GO TRAFFIC ON THE HIGHWAY. ALL THREE LANES WERE STOPPED. AND ALTERNATELY INCHING FORWARD DUE TO ACCIDENTS FURTHER DOWN THE ROAD. I WAS STOPPED WITH MY FOOT ON THE BRAKE. MY VEHICLE - THE RAVE 4 SUDDENLYSURGED FORWARD AND HIT THE VEHICLE IN FRONT OF ME. I STOOD ON THE BRAKES AS HARD AS POSSIBLE BUT COULD NOT STOP THE VEHICLE (RAV 4). ALL MY AIRBAGS DEPLOYED. I HAD AN INFANT IN THE BACK SEAT IN A CAR SEAT. I WAS EXTREMELY IN SHOCK AND SHAKEN AND HAD TROUBLE GETTING OUT OF THE VEHICLE AND BACK IN TO GET THE BABY OUT. MY VEHICLE WAS DECLARED A TOTAL LOSS. I ALSO QUESTION WHY ALL AIRBAGS DEPLOYED. TAKATA AIRBAGS
EQUIPMENTJanuary 11, 2017
THE SHADE POPPED OFF THE WINDOW AND SMACKED THE CONSUMERS CHILD IN THE FACE. IT SEEMS LIKE THE CORNERS WERE WAY TOO HEAVY FOR THIS PRODUCT TO BE CONSIDERED SAFE IN A CAR. *BF THE CONSUMER STATED HER DAUGHTER HAD A SWOLLEN LIP AND HER LIP WAS BLEEDING. SHE LATER HAD BRUISING ON HER FACE AND HER LIP STAYED SWOLLEN FOR DAYS. *JB...*BF *CN
POWER TRAIN,ELECTRICAL SYSTEM,ENGINESeptember 11, 2016
RECENTLY I WAS DRIVING MY 2014 RAV4 NEAR DOWNTOWN TAMPA ON ADAMO DRIVE AND WAS TAKING A LEFT TURN, AND SUDDENLY I HEARD SOME KIND OF NOISE AND FELT LIKE MY VEHICLE WENT DEAD WITHOUT ANY ELECTRICAL POWER AND IT STARTED REVERSING ON IT'S OWN AND SPUN TO RIGHT. FORTUNATELY SINCE I WAS TAKING A TURN I WAS HARDY AT A SPEED OF ABOUT 10 MPH AND HENCE MY FRONT RIGHT PASSENGER SIDE DOOR & HEAD LIGHT ETC. GOT DAMAGED AND THERE WAS A VERY MINIMAL DAMAGE TO THE FRONT FENDER ON THE DRIVER SIDE OF THE VEHICLE BEHIND OUR RAV4. FOR THE SAME REASON NONE OF US - EITHER MYSELF, MY FRONT CO-PASSENGER OR THE DRIVER OF THE VEHICLE BEHIND OUR RAV4 WERE PHYSICALLY HURT AND WERE VERY SAFE AFTER THIS INCIDENT. THE DRIVER OF THE VEHICLE BEHIND OUR RAV4 INFORMED THAT HE HEARD A KIND OF STRANGE SOUND AND SAW OUR RAV4 REVERSING & TURNING RIGHT, AND HE MOVED AWAY INTO THE RIGHT LANE. THE POLICE OFFICER, WHO HAS COME ALSO INFORMED THAT SHE HAS COME ACROSS THIS KIND OF INCIDENTS WITH TOYOTA VEHICLES RECENTLY, AND DID NOT GIVE ME CITATION AFTER REVIEWING MY INCIDENT FREE DRIVING RECORD AND ALSO SHE COULD NOT FIND REASON FOR THIS FREAK INCIDENT WHICH LOOKS MORE LIKE A MECHANICAL DEFECT OF MY RAV4, AND ADVISED TO TAKE TO TOYOTA DEALER FOR FURTHER INVESTIGATION & RESOLUTION. ON FURTHER RESEARCH WE FOUND THAT THERE IS A SERIOUS RECALL - "ELECTRICAL POWER ASSIST SYSTEM" (EPS) FOR 2014 RAV4 WHICH WAS IDENTIFIED & DOCUMENTED BY TOYOTA ON 03/13/2015 BUT WAS NOT NOTIFIED TO THE CUSTOMERS. WE HAVE CONTACTED TOYOTA COMPANY, COMPLAINED ABOUT THIS INCIDENT, INFORMED THE RECALL AND WE ARE WAITING FOR A RESPONSE FROM TOYOTA AFTER A THOROUGH INVESTIGATION, COMPUTER DATA ANALYSIS FROM OUR RAV4. I AM HEREWITH ATTACHING THE DOCUMENTATION FOR THE RECALL. I AM VERY MUCH WORRIED & CONCERNED ABOUT THIS INCIDENT, SINCE IT IS OF VERY SERIOUS SAFETY ISSUE. PLEASE REVIEW AND REPLY AS SOON AS POSSIBLE. THANK YOU IN ADVANCE. *TR
STRUCTUREJune 29, 2016
RAV4 2014 BACK SEAT PASSENGER DOORS HAVE SHARP EDGES AND HAVE HIT MY 2.5 YRS OLD DAUGHTER MANY TIMES. IT IS A DANGEROUS EDGE AND IT COMES AT THE HEIGHT OF 2.5 TO 3 YEAR OLDS WHEN THEY TRY TO GET IN THE BACK SEAT. I HAVE TO BE ALWAYS LOOKING AFTER IT TO BE CAUTIOUS. IT COULD LEAD TO A DANGEROUS EVENT IF NOT PREVENTED. TOYOTA SHOULD PROVIDE GUARD TO COVER THOSE SHARP EDGES AS IT IS A FAMILY VEHICLE AND SAFETY SHOULD BE TOP PRIORITY. EVEN FOR ADULTS IT CAN CAUSE SHARP CUT WHICH WOULD BE A CASUALTY IF NOT PREVENTED. PLEASE TAKE A LOOK INTO THIS. APPRECIATE YOUR HELP ON THIS THANKS
VISIBILITYApril 28, 2016
I WAS DRIVING ON I-82 BETWEEN SELAH AND YAKIMA AT APPROXIMATELY 65 MILES PER HOUR. THE WIND WAS BLOWING FAIRLY AGGRESSIVELY OUTSIDE THAT DAY AND THE TEMPERATURE WAS ROUGHLY 70 - 75 DEGREES. WHILE DRIVING MY SUNROOF SUDDENLY EXPLODED. NO ROCK HIT THE CAR AND I WAS NOT DRIVING UNDER AN UNDERPASS WHERE ANYONE COULD HAVE THROWN SOMETHING AT MY CAR. THE SOUND WAS LIKE A GUNSHOT. I SINCERELY THOUGHT I HAD BEEN SHOT AT. GLASS FLEW EVERY WHERE. MY SUNROOF VISOR WAS OPEN SO THE SHARDS RAINED DOWN INTO MY CAR AND ALL OVER ME. I HAD GLASS DOWN MY NECK, IN MY HAIR, AND EVEN FOUND A PIECE ON MY EYELID WHEN I RUBBED MY EYE AND CUT MY EYELID AND THE SKIN NEAR MY INNER EYE. THERE WAS NOTHING I WAS AWARE OF THAT OCCURRED ON THE ROAD THAT DAY THAT WOULD HAVE CAUSED THE SUNROOF TO BREAK. BUT IT BLEW OUT WITH EXTREME FORCE. *TR
VEHICLE SPEED CONTROLApril 8, 2016
WHEN TRYING TO ACCELERATE FROM A TRAFFIC LIGHT OR STOP THE SUDDENLY STOPS ACCELERATION CAUSING A VERY HAZARDOUS CONDITION, HAS HAPPENED NUMEROUS TIMES, BACK TO DEALER TWICE WITH NO RESOLUTION, WILL BE TAKING IT BACK TO DEALER AGAIN , AFTER 6 TOYOTAS IF THIS CAN'T BE RESOLVED IT WILL BE TRADED FOR ANOTHER MFG. VERY DISAPPOINTED WITH TOYOTA.
VISIBILITY/WIPERApril 7, 2016
REMEDY FOR THIS PROBLEM HAS NOT BEEN FORTHCOMING IN A TIMELY MANNER. WHAT'S THE POINT OF ALERTING OWNERS THAT THEY HAVE A PROBLEM THAT NEEDS IMMEDIATE ATTENTION ONLY TO HAVE NO CORRESPONDING SOLUTION AVAILABLE FROM THE MANUFACTURER? THERE SHOULD BE A DEADLINE FOR THIS SORT OF THING.
STEERINGApril 6, 2016
AT THE FIRST TIME, I DROVE THIS CAR TO PICK MY DAUGHTER UP FROM HER SCHOOL. WHEN I WAITED FOR MY DAUGHTER,I WASN'T TURN OFF THE ENGINE, JUST STEPPED ON THE BREAK UNTIL MY DAUGHTER GOT ON ABOUT ONE MINUTE. AND THEN I RELEASED THE BREAK WANTED TO MOVE ON. I COULDN'T TURNED THE STEERING WHEEL AND THE CAR JUST MOVE STRAIGHT. I RESTARTED MY CAR AGAIN AND THE CAR COULD MOVE NORMALLY. AT THE SECOND TIME, WHEN I WAS WAITING AT A TRAFFIC LIGHT, MY CAR SUNDDENLY SHAKED ABOUT FOUR SECONDS AND THEN THE ENGINE OFF AUTOMATICALLY AND THE STREERING WHEEL COULDN'T TURNED TOO. WHEN I RESTARTED THE CAR AND IT COULD MOVE AGAIN.
UNKNOWN OR OTHERFebruary 18, 2016
THE ROOF RACK CROSS BARS DO NOT STAY IN PLACE WHILE BEING USED AND CAR IS IN MOTION. WE PURCHASED A ROCKYMOUNT FOR OUR BIKES THAT CONNECTS TO THE ROOF CROSSBARS AND WHEN DRIVING ON THE INTERSTATE, THE STOCK CROSS BARS MOVED BACKWARDS SO THAT OUR BIKES WERE HANGING OVER THE BACKSIDE OF THE CAR.
UNKNOWN OR OTHERFebruary 2, 2016
LARGE BLACK AREA AT TOP OF WINDSHIELD WHILE DRIVING AT NIGHT. MAINLY ON DARK ROADS. THIS IS WHILE DRIVING WITH HEADLIGHTS ON.
POWER TRAINJanuary 31, 2016
THIS IS REGARDING RAV4EV - ELECTRIC CAR. I HAD ~50MILES LEFT ON THE BATTERY AND YET I LOST TRACTION MIDDLE OF THE ROAD A MONTH AGO. RADIO AND ALL OTHER THINGS WERE FINE. I HAD THE DASHBOARD SAY "CHECK EV SYSTEM". I HAD TO PULL OVER AND THANKFULLY I WAS ON THE RIGHT MOST LANE WHEN IT HAPPENED. SO I CALLED SOS AND HAD TO TOW THE CAR TO THE SERVICE CENTER. THEY REPLACED DRIVE UNIT, TRACTION MOTOR AND NEGATIVE MOTOR. WHOLE THING TOOK ALMOST GOOD 3.5 WEEKS. I GOT THE RECALL TAKEN CARE LAST AUG 2015 - SO THIS ISSUE IS AFTER THE RECALL. NOW, I DON'T HAVE ANY CONFIDENCE WITH THE VEHICLE. WHAT IF THIS THING HAPPENS ON THE FREEWAY? I AM PRETTY SCARED. I HAVE ONE MORE YEAR ON THE LEASE.
AIR BAGS,VEHICLE SPEED CONTROL,SERVICE BRAKESNovember 30, 2015
UNINTENDED ACCELERATION. BEFORE STARTING WORK, MY WIFE WAS ATTEMPTING TO SLOWLY PARK OUR 2014 RAV4 AT LESS THAN 2 MPH IN AN EMPTY PARKING SPACE IN THE PUBLIC PARKING LOT WHERE SHE WORKS WHEN THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN REACHING A FINAL SPEED OF 21 MPH IN THE SPAN OF APPROXIMATELY 2 TO 3 SECONDS. DURING THESE 2 TO 3 SECONDS THE VEHICLE TRAVELED A DISTANCE OF APPROXIMATELY 27 FEET FROM THE EMPTY PARKING SPACE, RUNNING OVER THE PARKING SPACE CONCRETE CURBS AND HIT A PARKED VEHICLE ON THE RAV4 RIGHT AND THEN RAN INTO A TREE, WHICH WAS THE ONLY THING THAT STOPPED THE VEHICLE. MY WIFE APPLIED THE SERVICE BRAKE TO TRY TO STOP THE VEHICLE BUT THIS EFFORT DID NOT PREVENT THE VEHICLE FROM ACCELERATING. AFTER HITTING THE TREE MY WIFE SHIFTED THE VEHICLE INTO PARK AND PUSHED A BUTTON TO TURN THE ENGINE OFF. THE AIR BAGS DID NOT DEPLOY AFTER HITTING THE TREE AT 21 MPH. WE NOTIFIED TOYOTA OF THE PROBLEMS REGARDING SUDDEN ACCELERATION, SERVICE BRAKE AND THE NON-DEPLOYED AIR BAGS. TOYOTA OPENED A CASE AND SENT AN INSPECTOR TO INSPECT THE RAV4. WE RECEIVED A LETTER FROM TOYOTA STATING THEY FOUND NO EVIDENCE OF ANY TYPE OF MANUFACTURING OR DESIGN DEFECT. WE DO NOT FEEL SAFE IN THIS VEHICLE. WE ARE NOT DRIVING THE 2014 RAV4 DUE TO THIS SERIOUS SAFETY DEFECT OF SUDDEN UNINTENDED ACCELERATION. VEHICLE SAFETY FAILURE MILEAGE WAS 2,577 MILES.
STEERING,POWER TRAIN,ENGINENovember 25, 2015
WHILE MAKING A TURN UNDER 10 MPH THE VEHICLE SUDDENLY ACCELERATED WITH THE FOOT OFF THE ACCELERATOR PEDAL. THIS HAS HAPPENED 3 TIMES WITH 2 TRIPS TO THE DEALERSHIP RIGHT AFTER. DEALER COULD NOT FIND ANYTHING WRONG. ONLY A QUICK REACTION ONTO THE BRAKE PEDAL STOPPED THE CAR FROM HITTING SOMETHING. 2 OF THE TIMES THE VEHICLE WAS TURNING UP A SLIGHT HILL. THIS NEEDS TO BE INVESTIGATED SINCE TOYOTA CAN'T FIND AN ISSUE, A UN-EXPERIENCED DRIVER MAY NOT REACT FAST ENOUGH TO PREVENT AN ACCIDENT.
AIR BAGS,SEAT BELTS,STRUCTURENovember 2, 2015
CAR 1 CUT IN FRONT OF CAR 2, CAR 3 (OURS) STOPPED 1 CAR LENGTH AWAY, WHEN STARTED TO DRIVE PAST THE CRASH SUDDENLY CAR 4 SLAMMED INTO CAR 3 (OURS) AND PUSHED MY WIFE'S CAR INTO CAR 2 AND CAR 2 INTO CAR 1 AGAIN. AIRBAG FAILED TO DEPLOY, SEAT BELT LOCKED AND EMS HAD TO GET MY WIFE OUT. WHEN THIS HAPPENED MY WIFE WAS DRIVING ON I95 HEADING SOUTH JUST PASSING EXIT 60 HYPOLUXO DR AT ABOUT 45MPH WHEN SHE WAS ABLE TO STOP. SHE WAS GOING LESS THAN 5 MPH WHEN SHE WAS HIT BY CAR 4....UPDATED 11/05/15 *BF *JS
ELECTRICAL SYSTEMOctober 27, 2015
THE ELECTRICAL WIRING WAS EATEN BY A RODENT. THE RODENT MADE A NEST IN THE ENGINE AREA AFTER EATING THE WIRES. THE REPAIR OF THE VEHICLE IS COSTING US $1510 PLUS A RENTAL CAR.
STEERINGOctober 22, 2015
ON 10/19/2015 THE ELECTRONIC STEERING SYSTEM WARNING PANEL ACTIVATED, LOCKING MY STEERING COLUMN AND PREVENTING THE START OF THE RAV4. TOWING COMPANY ARRIVED, EXPERIENCED/WITNESSED SAME EVENT. RAV4 TOWED TO DEALERSHIP. 10/20 DEALERSHIP STATED "NO REPAIRS PERFORMED VEHICLE OPERATING AS DESIGNED." 10/20/2015 THE CUSTOMER REPRESENTATIVE STATED "THERE WAS NO ELECTRONIC FOOTPRINT IN THE MEMORY CARD, INDICATING THIS EVENT TOOK PLACE." NO ACTION BY DEALERSHIP. REPORTED TO GENERAL MANAGER AND TOYOTA CO. TOYOTA CASE #1510220162. TOYOTA STATED THEY WILL NOT BE MAKING ANY REPAIRS BECAUSE THE VIN IS NOT PART OF RECALL NUMBER 15V144000 DATED 3/13/2015. DEALERSHIP AND CORPORATION STATED THE VEHICLE MUST PRESENT THE ISSUE AT THE SHOP OR ON THE ROAD (AT THIS POINT THERE WILL BE A CRASH) BEFORE THEY WILL TAKE ANY ACTION.
FUEL/PROPULSION SYSTEMOctober 20, 2015
MY 2014 RAV4 HAS A FUEL LINE LEAK. THE SERVICE DEPARTMENT CLAIMS IT IS DUE TO A MOUSE AND WILL NOT FIX IT UNDER WARRANTY. I THINK IT APPEARS THAT THE LINE HAS BEEN SCRAPED RATHER THAN CHEWED. BUT IF IT WAS DAMAGED BY A MOUSE THIS IS ALSO AN ISSUE. THE FUEL LINE SHOULD NOT BE EDIBLE BY RODENTS. WAY TOO MANY AUTOMOBILE PARTS ARE BEING MADE FROM "EDIBLE" COMPONENTS. THIS IS A SERIOUS SAFETY HAZARD. I HAVE BEEN WARNED I SHOULD NOT DRIVE MY CAR - THAT IT COULD CAUSE A FIRE. FROM INFORMATION AVAILABLE ON THE INTERNET AND FROM A LOCAL REPAIR PLACE I HAVE FOUND THAT A LOT OF WIRING AND OTHER PARTS ARE RODENT EDIBLE AND CAUSING A LOT OF DEFECTS.
VEHICLE SPEED CONTROL,SERVICE BRAKESOctober 5, 2015
VEHICLE EXPERIENCED SUDDEN ACCELERATION WHILE SLOW MOVING IN A CROWDED PARKING LOT. WHEELS CONTINUED TO SPIN AND ACCELERATE EVEN AFTER CAR HAD COLLIDED WITH OTHER (PARKED) CARS, AND CONTINUED TO ACCELERATE WITH NO RESPONSE FROM THE BRAKES. IT COLLIDED IN QUICK SUCCESSION WITH FOUR CARS UNTIL IT FINALLY STOPPED (CAR WAS TURNED OFF). LUCKILY NO ONE WAS INJURED, THERE WERE DOZENS OF PEDESTRIANS RETURNING TO THEIR VEHICLES AFTER A CLASSIC CONCERT. I ASKED FOR AN INVESTIGATION BY THE CAR MAKER. INVESTIGATION WAS CONDUCTED ON 6 JULY (CDR/EDR RECORD RECOVERED FROM SRS MODULE). IN SEPTEMBER I RECEIVED A LETTER FROM TOYOTA SAYING NO MECHANICAL DEFECT WAS FOUND. HOWEVER, I BELIEVE IT IS NOT A MECHANICAL DEFECT BUT A SOFTWARE DEFECT THAT CAUSED THE ACCELERATION. I'VE OWNED TOYOTAS FOR OVER 15 YEARS - WHICH I HAD ALWAYS CONSIDERED A VERY RELIABLE COMPANY - HAVE BEEN A DRIVER FOR OVER 30 YEARS AND NEVER HAD A SINGLE ACCIDENT. THE EXPERIENCE WAS SO TERRIFYING IN SPITE OF TOYOTA REASSURANCE I FELT THE CAR WAS UNSAFE AND TRANSFERRED THE LEASE TO A DEALER (BEARING SOME MONETARY LOSS, UNFORTUNATELY). I FILE THIS COMPLAINT SO THAT FUTURE OWNERS CAN BE MADE AWARE, AND IN ORDER TO ASSIST ACCURACY OF STATISTICS AND STUDIES ON SUDDEN UNINTENDED ACCELERATION EVENTS.
ELECTRICAL SYSTEMSeptember 30, 2015
NAVIGATION SCREEN IS DANGEROUSLY UNREADABLE IN SUNLIGHT; THE GLARE IS IMPOSSIBLE TO SEE THROUGH.
AIR BAGSAugust 13, 2015
I WAS DRIVING ON AN OVERPASS AND WAS ABOUT TO TURN ONTO AN ON RAMP TO ENTER INTERSTATE 70 IN LIMON COLORADO AND I STRUCK A VEHICLE ON THE FRONT DRIVERS SIDE OF BOTH OUR CARS. AND MY AIRBAG DIDN'T DEPLOY. I HIT THE STEERING COLUMN WITH MY RIGHT ARM AND LEFT SIDE OF MY CHEST AND STOMACH.
UNKNOWN OR OTHERAugust 11, 2015
WE WERE DRIVING DOWN THE INTERSTATE AT ABOUT 65 MPH AT AROUND 9 AM WHEN WE HEARD WHAT SOUNDED LIKE A BOOM ON TOP OF OUR 2014 RAV4. THERE WERE OTHER VEHICLES ON THE ROAD BUT THERE WAS NOTHING THAT WE SAW FLY UP OFF THE ROAD AND IMMEDIATELY TURNED TO SEE WHAT MIGHT HAVE FLOWN OFF THE BACK OF THE VEHICLE AND SAW NOTHING. WE WERE ABLE TO EXIT THE FREEWAY AND FIND A PARKING LOT TO SEE WHAT HAPPENED TO OUR VEHICLE. OUR SUNROOF HAD A BIG HOLE IN THE MIDDLE AND ALL THE REST OF THE GLASS WAS CRACKED LIKE A SPIDER WEB. THERE WAS NOTHING FOUND SUCH AS ROCK OR OTHER OBJECT IN THE GLASS THAT COULD HAVE HIT THE VEHICLE AND NO OTHER DAMAGE TO THE ROOF. THANKFULLY THE COVER WAS CLOSED AT THE TIME. WE DID NOT HAVE A CHOICE BUT TO BREAK OUT ALL THE REMAINING GLASS AFTER CONTACTING THE TOYOTA DEALERSHIP/AND INSURANCE COMPANY, SO AS NOT TO SPRAY GLASS ON THE ROAD OR DRIVERS ON OUR 45 MILE DRIVE BACK HOME. TOYOTA DEALERSHIP TOLD US IT WOULD NOT BE COVERED UNDER OUR WARRANTY AND WOULD HAVE TO BE AN INSURANCE CLAIM. WE FEEL THAT THIS IS A MANUFACTURER DEFECT.
UNKNOWN OR OTHERAugust 10, 2015
WHILE DRIVING AT 60MPH, MANUFACTURER INSTALLED SUNROOF EXPLODED. OUTSIDE AIR TEMP WAS 88DEG. SOUNDED LIKE A GUNSHOT, AND CAUSED ME TO SWERVE OFF ROAD THINKING MY CAR HAD BEEN HIT. NO OTHER CARS OR PEOPLE ON ROADWAY AT THE TIME OF THE INCIDENT. NO OVERPASSES OR TREES, EITHER. NO ROCKS OR DEBRIS WERE FOUND IN THE BROKEN GLASS. COVER WAS CLOSED, OR I WOULD HAVE BEEN COVERED IN GLASS. TOYOTA HAS HAD COMPLAINTS ABOUT THIS PROBLEM, AND REFUSES TO ACCEPT RESPONSIBILITY FOR THIS KNOWN DEFECT.
VEHICLE SPEED CONTROLMay 26, 2015
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 3 MPH AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED UNEXPECTEDLY AND CRASHED INTO A WOODED AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
UNKNOWN OR OTHERMay 7, 2015
ON MAY 2, 2015, AT ABOUT 10:00 A.M. WE WERE DRIVING TO THE SCRANTON, PA, AREA. WE HAD JUST ENTERED THE ON-RAMP TO I-81 NORTH FROM RT. 309 WHEN WE HEARD A VERY LOUD BANG AND ROARING SOUND SIMILAR TO A DOOR ON A JET BLOWING OFF MID-AIR IN A MOVIE. THERE WAS NOTHING ON THE ROAD TO RUN OVER AND THE CLOSEST VEHICLE TO US WAS A TRUCK TRACTOR AT LEAST 500 YARDS AHEAD OF US AND NOT DRIVING ON AN ANGLE THAT WOULD SEND ANYTHING AIRBORNE TO OUR AREA; NOR WERE WE NEAR AN UNDERPASSR. WE PUT OUR FLASHERS ON AND PULLED OVER AT THE FIRST SAFE AREA. UPON CHECKING OUR VEHICLE, WE DISCOVERED OUR SUNROOF GLASS HAD 'EXPLODED' WITH AN APPROXIMATE 8-10 INCH CIRCULAR HOLE DEAD CENTER AND THE REST OF THE GLASS FRACTURED. WE HAD THE INTERIOR SUNROOF COVERING PULLED CLOSED WHEN THIS OCCURRED. THE EDGES OF THE HOLE WERE BENT SLIGHTLY UPWARD INDICATING AN UPWARD FORCE. WE DIDN'T RUN OVER ANYTHING AND NOTHING STRUCK US, SO WE WERE FAIRLY SHOCKED. WE CHECKED OUR CELL PHONES AND DISCOVERED INDEPENDENCE TOYOTA, HAZELTON, PA, WAS ABOUT 5 MINUTES AWAY AT OUR NEXT EXIT. WE PULLED IN AND BOTH THE SALES PEOPLE AND SERVICE PEOPLE EXAMINED THE DAMAGE AND WERE AS SURPRISED AS US. NOTHING WAS FOUND IN THE GLASS DEBRIS THAT WOULD INDICATE SOMETHING STRUCK THE GLASS. INDEPENDENCE TOYOTA WAS GREAT BY CLEANING UP THE GLASS, PLACING TWO LAYERS OF HEAVY PLASTIC OVER THE SUNROOF OPENING AND TAPING IT SHUT. I AM A RETIRED POLICE LIEUTENANT. I KNOW WHAT IMPACT DAMAGE LOOKS LIKE AND THIS WAS NOT IT. UPON CHECKING ONLINE, THIS OCCURRENCE APPEARS MORE FREQUENTLY THAN ONE WOULD THINK IN VARIOUS MAKES OF VEHICLES. PRICE TOYOTA IN NEW CASTLE, DE IS DECLINING TO COVER THIS UNDER WARRANTY CITING THIS IS NORMAL GLASS BREAKAGE. I HAVE HAD WINDSHIELDS STRUCK BEFORE. THIS IS NOT REMOTELY CLOSE. IT IS NOT OKAY TO BE DRIVING YOUR VEHICLE AND SUDDENLY HAVE THE SUNROOF "EXPLODE" WITH NO CAUSING FACTORS PRESENT. *TR
STEERINGApril 16, 2015
THIS IS AN ONGOING INTERMITTENT PROBLEM. I NOTICE IT WHILE MOVING SLOWLY AND TURNING. THE STEERING HAS A SPOT WHERE IT IS HARDER TO TURN. IT FEELS LIKE THE POWER STEERING MOMENTARILY STALLS. I TOLD THE DEALERSHIP AT THE FIRST SERVICE APPOINTMENT AND THEY COULDN'T FIND ANYTHING. *TR
VISIBILITY/WIPERApril 15, 2015
WHY ARE THE WIPERS AND WINDSHIELD SO BAD, I CAN SEE BETTER IN THE RAIN WITH THE WIPERS OFF. THERE IS NO DIRT ON MY WINDSHIELD OR DEAD BUGS, I CLEANED THE WINDSHIELD IN MY GARAGE AND THEN DROVE IN THE RAIN TO PROVE A POINT. WHEN THE WIPERS ARE ON IT IS VERY HARD TO SEE BECAUSE OF THE BLURRING ON THE WINDSHIELD IT IS CLEARER JUST LOOKING THROUGH THE RAIN. *TR
SERVICE BRAKESJanuary 26, 2015
NOISE WHEN BRAKING,AND PADS NOT RELEASING FROM ROTORS COMPLETELY. *TR
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKESJanuary 19, 2015
AT APPROXIMATELY 8:20 AM ON FRIDAY, JANUARY 16TH, 2015, I WAS PULLING INTO AN EMPTY PARKING SPOT IN FRONT OF MY APARTMENT COMPLEX AFTER DROPPING MY 6 YEAR-OLD AT SCHOOL. THIS WAS A ROUTINE AS I DO THIS EVERY MORNING. HOWEVER, AS I WAS SLOWING THE CAR DOWN PREPARING TO PARK (5-10 MPH), THE CAR SUDDENLY ACCELERATED (APPROXIMATELY 25-30 MPH) AND RAN OVER THE SIDEWALK, BUSHES AND INTO THE SIDE OF MY APARTMENT COMPLEX. DESPITE MY ATTEMPTS TO BRAKE, THE CAR WOULD NOT STOP. IN THE PROCESS I RAN THROUGH THE SIDE OF MY APARTMENT COMPLEX WALL AND FRONT GATE, NEARLY GOING RIGHT THROUGH MY FRONT DOOR AND LIVING ROOM WHERE MY 6 MONTH OLD AND WIFE WERE PLAYING. I HAD TO PLACE THE CAR IN PARK AND TURN THE CAR OFF. THAT STOPPED THE CAR. I THEN TURNED THE CAR BACK ON AND REVERSED. LUCKILY NO ONE WAS INJURED, BUT THERE WAS SUBSTANTIAL DAMAGE DONE TO THE SIDE OF MY APARTMENT COMPLEX AND MY VEHICLE. SHOULD BE NOTED, THAT DESPITE THE IMPACT, NO AIRBAGS WERE DEPLOYED. AT THE MOMENT, MY INSURANCE COMPANY HAS ME AT FAULT. I HAVE FILED WITH TOYOTA CORPORATE AND THEY ARE HAVING A SPECIALIST INVESTIGATE THE VEHICLE. I DO NOT FEEL SAFE IN THIS CAR. AND HOPE THAT THIS IS INVESTIGATED FURTHER. HAD I NOT TURNED OFF MY CAR, I WOULD HAVE SURELY GONE THROUGH MY FRONT DOOR AND INTO MY LIVING ROOM, POTENTIALLY HURTING MY 6 MONTH OLD AND WIFE. *TR
STRUCTUREJanuary 19, 2015
THE BOTTOM OF ALL FOUR DOOR WHERE THE DOOR AT THE BOTTOM MEETS THE HARDEN RUBBER OR PLASTIC. LOOKING AT THE DOORS FROM THE OUTSIDE IT WOULD ALWAYS BE IN THE LOWER RIGHT CORNERS AT WHERE THE CURVED PART OF THE DOOR MEETS THE STRAIGHT PIECE RUNNING ALONG THE BOTTOM. EACH OF THESE CORNERS ARE EXTREMELY SHARP AND HAVE CAUSED UPON CLOSING BY WIND TO CUT THE CALF OF THE LED, WHICH LED TO OPENING TWO BLOOD VESSELS, REQUIRING EMERGENCY ATTENTION AND STITCHES. HAVE CHECKED AT LEAST 10 OTHER RAV4'S SAME MODELS SAME YEAR IN ADDITION TO FOUR ON TWO SEPARATE DEALER LOTS. ALL HAVE THE SAME ISSUE. *TR
ELECTRICAL SYSTEMNovember 5, 2014
NEW RAV-4 WAS SLIGHTLY MORE THAN 1 MONTH OLD (7/1/14 TO 8/11/14). WE WERE DRIVING BACK TO ATLANTA FROM VACATION IN THE OUTER BANKS, WE WERE USING CRUISE CONTROL TO MAINTAIN SPEED ON THE EXPRESSWAY. WE CAME ACROSS A SLOWER MOVING TRUCK AND PULLED INTO THE PASSING LANE, STILL USING CRUISE CONTROL. WHILE PASSING SLOW TRUCK, ANOTHER TRUCK CAME UP ON OUR TAIL AT A HIGHER RATE OF SPEED. I STEPPED ON THE GAS TO GET IN FRONT OF THE SLOW TRUCK, INTENDING TO ENABLE THE FAST TRUCK TO PASS US ONCE WE WERE IN FRONT OF THE SLOW TRUCK AND BACK IN THE NORMAL LANE. INSTEAD OF SPEEDING UP, RAV-4 LOST POWER AND QUICKLY SLOWED DOWN, TO THE POINT OF NEEDING TO PULL BEHIND THE SLOW TRUCK THAT WE WERE TRYING TO PASS AND HAVING TO PULL TO THE SHOULDER OF THE ROAD. THE FAST TRUCK ON OUR TAIL STARTED TO (SLIGHTLY) FISHTAIL AND MIGHT HAVE CRASHED INTO US IF THE TRUCK DRIVER HAD LOST CONTROL OF HIS VEHICLE. WE PULLED TO THE SIDE OF THE ROAD AND TRIED TO REV THE ENGINE, BUT GOT NO RESPONSE, THE ENGINE ALMOST STALLING. SINCE THE ENGINE WAS NOT RESPONDING, WE SHUT THE CAR OFF, AND RESTARTED, AND WERE ABLE TO CONTINUE WITH NO FURTHER PROBLEMS, BUT DIDN'T USE THE CRUISE CONTROL AGAIN FOR THE REST OF THE RIDE HOME. WE REPORTED THE INCIDENT TO OUR DEALER, AND WERE TOLD THAT THIS WOULD BE VERY DIFFICULT TO TROUBLE-SHOOT, AND TO CONTINUE TO DRIVE AND BRING IT BACK IF IT HAPPENS AGAIN. WE NO LONGER TRUST THE CRUISE CONTROL ON THIS VEHICLE AND WILL NOT USE IT AGAIN. *TR
AIR BAGS,STRUCTURE,SEATSOctober 2, 2014
ON BUSINESS AND VACATION, COMING FROM LA TO ATLANTA...I WAS DRIVING SPEED LIMIT IN FAR LEFT LANE, ON INTERSTATE, IN LAGRANGE ,GA, A TRUCK COMING ONTO THE INTERSTATE MERGING FROM FAR RIGHT LOSS CONTROL BECAUSE SHE WAS SPEEDING AND THE ROADS WERE SLICK FROM A LIGHT RAIN, SHE FISHTAILED FROM THE FAR RIGHT , CROSSING THE RIGHT LANE AND COMING HEAD ON IN OPPOSITE DIRECTION OF TRAFFIC , HITTING MY RENTAL VEHICLE..RAV 4. HIT US HEAD ON...THE AIRBAGS POPPED OUT EVERYWHERE, BLOCKING ESCAPE EXITS, WE THOUGHT THE TRUCK WOULD CATCH AFIRE, BECAUSE OF SMOKE SMELL, WE TRIED TO GET OUT, ALL DOORS ON THE LEFT OF THE VEHICLE WOULD NOT OPEN, ALTHOUGH IT WASN'T HIT IN ANY WAY, HAD TO CRAWL OVER SEATS AND UNDER AIRBAGS TO ESCAPE ON THE RIGHT SIDE OF VEHICLE. EVEN THE HATCH BACK DOOR AT REAR OF VEHICLE WOULD NOT OPEN AT ALL. WE JUST BARELY ESCAPED WITH OUR LIVES,AND INJURIES, BECAUSE IF WE DIDN'T PUSH THE RIGHT SIDE DOORS WE WOULD HAVE BEEN TRAPPED. *TR
ELECTRICAL SYSTEMSeptember 10, 2014
AFTER GETTING T-BONED AT AN INTERSECTION, MY TOYOTA RAV4 IMMEDIATELY CAUGHT FIRE. THE CAR WAS HIT ON THE PASSENGER SIDE BY THE RIGHT WHEEL AND RIGHT TO MID SECTION OF THE HOOD. WHEN I GOT OUT OF THE CAR IT WAS ALREADY ON FIRE. *TR
STEERING,SERVICE BRAKES,ENGINESeptember 2, 2014
WHILE DRIVING MY BRAND NEW TOYOTA 2014 RAV4, THEY WERE THE FOLLOWING: 1. THE CAR WAS VIBRATING SLIGHTLY AND THE CAR WAS STUCK IN FIRST GEAR. 2. THE ?CHECK ENGINE" LIGHT CAME ON ALONG WITH THE AWD DRIVE AND TRACTION CONTROL LIGHTS. 3. THE STEERING WHEEL WAS BECOMING FIRM ALONG WITH THE BRAKE PEDAL. REMEMBER, THIS WAS ALL WHILE THE CAR WAS STILL RUNNING. 4. I MANAGED TO PULL OVER AND TURN OFF THE CAR. 5. I TRIED TO RESTART THE VEHICLE, BUT THE CAR WOULD NOT START AND WOULD ONLY USE THE BATTERY. 6. I TRIED TO START THE CAR FOR THE THIRD TIME, BUT STOPPED WHEN I COULD SMELL BURNING RUBBER. I WAS VERY NERVOUS WHEN THIS HAPPENED. MOREOVER, I HAVE LOST CONFIDENCE, TRUST, AND A SENSE OF SAFETY IN THIS VEHICLE. BASICALLY, I NO LONGER FEEL SAFE AND SECURE IN THIS CAR. MY EXPERIENCE YESTERDAY 09/01/2014 WAS TERRIFYING, I WAS AFRAID THAT SOMEBODY WAS GOING TO HIT ME FROM BEHIND. WHEN THE VEHICLE STARTED TO SHUT DOWN I WAS SCARED FOR MY FRIENDS LIFE AND MINE. I HAD NO CHOICE BUT TO STOP THE CAR AS MUCH AS I COULD TO THE SIDE SAFELY AND PUT ON MY HAZARD LIGHTS ON, AND CALL FOR HELP. THERE WAS NO SHOULDER I HAD TO STOP ON A BUSY ROAD, WHERE CARS DRIVE OVER THE SPEED LIMIT. WHEN I WAS BUYING THE VEHICLE THEY WERE MY BEST BUDDY OFFERING YOU WATER, PIZZA, AFTER THE DEAL SHAKING HANDS 20 TIMES, WHEN YOU GO BACK ITS LIKE WE ARE VERY BUSY. TOYOTA CARE WILL TAKE CARE OF IT, DON'T REALLY WANT TO KNOW YOU! AT THE MOMENT IT IS AT THE DEALERSHIP BEING CHECKED! LETS SEE WHAT HAPPENS. *TR
STRUCTURE,WHEELSJuly 20, 2014
I JUST GOT A LEASED A BRAND NEW RAV4-2014 ON JULY 1, 2014. I REPORTED TO THE DEALER THE FOLLOWING ISSUES: ON 7/6/14, I CALLED THE DEALER TO REPORTED. I WAS TOLD TO WAIT UNTIL FRIDAY, WHILE THEY ORDERED THE PART. HOWEVER, ANOTHER ISSUES I REPORTED: A( ON 7/1/14 WHILE DRIVING TOWARDS MY HOME THE LEFT FRONT HUBCAP, CAME OFF. IS DEFECTIVE. B) REAR HUBCAP, PASSENGER SIDE, WITH DAMAGE, ANYTIME IS GOING TO COME OFF WHILE DRIVING, MAY HIT A PEDESTRIAN OR ANOTHER CAR. C) REAR BACK BODY OF THE CAR, A PLASTIC PIECE IS PEELING BACK, MAY COME OFF WHILE DRIVING AND HIT A PEDESTRIAN OR ANOTHER VEHICLE. D) FRONT DOOR PASSENGER SIDE. BENEATH THE HANDLE THERE 2 LARGE WITHE, DEEP SCRATCHES. E) INTERIOR DOOR PANEL, PASSENGER SIDE, IT LOOKS DIRTY AND WITH SPOTS. F) TWO TIRES HAVE BEEN MARKED WITH BIG RED DOTS. I HAVE NO IDEA WHY, IS THE FIRST TIME NEVER ON MY OTHER PREVIOUS CARS. I AM AFRAID THAT THE DEALER GAVE ME A LEMON CAR. HOWEVER IS FULL THE MANUFACTURER'S RESPONSIBILITY TO FIX THE CAR, AND MAKE SURE THAT THERE ARE NO OTHER FUTURE ISSUES. FINALLY, NOBODY AT THE DEALER IS SHOWING ANY INTEREST TO TAKE CARE OF MY COMPLAINT. I'VE LEFT SEVERAL MESSAGES TO CALL ME BACK. UP TODAY NOBODY HAS TRIED TO CALL ME BACK, EITHER TO ANSWER THE PHONE WHEN I CALL ANY OF THE MANAGERS. LAST FRIDAY, I RECEIVED A CALL FROM THE DEALER BUT ONLY TO PICK IT THE PLATES AND THE NEW REGISTRATION. I BROUGHT COPIES OF THE DAMAGES, NOBODY EVEN TRY TO TALK TO ME, WAS LIKE SAY, THEY JUST LOOK AT ME, AS IF SAYING "WHATEVER". I NEED YOUR HELP. THANK YOU. *TR
AIR BAGSJuly 18, 2014
RAV 4 TRAVELING ON ROADWAY WHEN ANOTHER VEHICLE STRUCK ITS RIGHT FRONT FENDER AND FRONT DOOR IN T-BONE IMPACT. FORCE OF IMPACT WAS ENOUGH TO MOVE RAV 4 TO THE LEFT 2.5 LANES. RIGHT SIDE CURTAIN AIRBAGS DID NOT DEPLOY. *TR
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGESJuly 16, 2014
TL* THE CONTACT OWNS 2014 TOYOTA RAV4. THE CONTACT STATED THAT THE DEALER ADVISED THAT THE ON AND OFF BUTTON TO THE BLUETOOTH THAT WAS STANDARD WITH THE VEHICLE SHOULD SHUT ON AND OFF BY USING THE POWER BUTTON. THE CONTACT STATED THAT THE POWER BUTTON WAS DEFECTIVE AND WOULD NOT TURN THE BLUETOOTH OFF WHEN IT WAS ENGAGED. THE CONTACT'S HEART ALSO BEGAN TO FUNCTION ABNORMALLY AND SHE BECAME EXTREMELY WEAK, NEARLY COLLAPSING AFTER EXITING THE VEHICLE DUE TO THE INABILITY TO TURN THE BLUETOOTH OFF AND ON IN ORDER TO PREVENT IT FROM INTERFERING WITH HER PACEMAKER. THE CONTACT ALSO STATED THAT SHE ADVISED THE DEALER PRIOR TO PURCHASING THE VEHICLE THAT SHE HAD A PACEMAKER. THE CONTACT WAS CONCERNED ABOUT THE SAFETY HAZARD OF DRIVING THE VEHICLE BECAUSE THE OWNER'S MANUAL INDICATED CAUTION IF THE OPERATOR OF THE VEHICLE HAD MEDICAL DEVICES SUCH AS PACEMAKERS. THE GENERAL MANAGER WAS NOTIFIED THAT THE CONTACT BECAME ILL AND STATED THAT SHE SHOULD HAVE BEEN CAREFUL. ADDITIONALLY, THE VEHICLE COULD NOT BE LOCKED OR UNLOCKED USING THE REMOTE KEY FOB. INSTEAD, THE VEHICLE WOULD EXHIBIT AN ABNORMAL SOUND AND THE LIGHTS ILLUMINATED. THE FAILURE MILEAGE WAS UNKNOWN.
VEHICLE SPEED CONTROLJuly 4, 2014
THERE IS A LAG IN THE ACCELERATOR WHEN MOVING FROM VERY SLOW OR FROM A STOP. WHEN MOVING INTO CROSS TRAFFIC IT IS HAZARDOUS AS YOU LOSE SIGNIFICANT SPEED OR ACCELERATION CREATING AN UNREASONABLE RISK THAT THE CROSS TRAFFIC WILL COLLIDE WITH YOUR VEHICLE. THIS IS NOT A ONE TIME OCCURRENCE AS IT HAPPENS ON A CONTINUOUS BASIS. THE DEALER TAKES NO RESPONSIBILITY AND IS DUCKING THE ISSUE. I AM AFRAID IT IS JUST A MATTER OF TIME BEFORE THEY MAY BE SERIOUS INCIDENTS AS OTHER OWNERS HAVE SAID THE SAME THING TO ME. *TR
STEERING,TIRES,WHEELSMay 12, 2014
NEW CAR DUNLOP TIRES HAVE SEVERE ROAD HAZARD. EVERY SMALL ROAD CONDITION MAGNIFIES INTO GREAT STEERING PROBLEM. *TR
ELECTRICAL SYSTEM,BACK OVER PREVENTIONMay 8, 2014
WHEN VEHICLE IS STARTED AND PUT INTO REVERSE THE BACKUP CAMERA IS DIM AND UNVIEWABLE FOR 15 SEC. BACKING UP DURING THIS PERIOD IS OBVIOUSLY HAZARDOUS AND IT IS VERY ANNOYING TO HAVE TO WAIT UNTIL IT BECOMES VISIBLE. THIS IS RELATED TO THE WHOLE DISPLAY CONSOLE AS THE RADIO, NAV SYSTEM, AND BU CAMERA ALL COME ON AFTER 15 SEC. THIS DOES NOT HAPPEN ON MY WIFE'S 2007 PRIUS ALTHOUGH OCCASIONALLY IT DOES NOT SWITCH TO THE BU CAMERA AT ALL. *TR