2004 Mercury Grand Marquis Problems & Complaints

The contact owns a 2004 Mercury Grand Marquis. The contact received NHTSA Campaign Number: 15V861000 (Exterior Lighting). The contact stated that while driving at night, the headlights were flickering and became inoperable. Occasionally, the headlights operated as designed. There were no warning lights illuminated. The contact called the local dealer and was informed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact was an independent mechanic and used a module assembly repair kit to repair the vehicle, but the failure reoccurred. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 116,000.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while the vehicle was parked, the key fob became inoperable. The contact was not able to start the vehicle with the security warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

Auto lights stopped working. Tail lights will not come on

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, he became aware that the headlights were not functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14N01. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

The rear running lights are not working. No lights in rear of vehicle at night.

My front headlights stopped working and I was driving in the dark.

The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed, the exterior lighting became inoperable. The contact stated that the failure occurred at night which caused him to be on a dangerous dark road. The contact stated that due to the failure and his vision being impaired, the vehicle was driven into a ditch. The contact stated that he received several violation tickets from the local Police. The contact stated that a year ago the vehicle was serviced by the dealer under recall repair for the lighting control module. The contact stated that the failure had occurred twice after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.

The headlight repair has been made but now the tail and park lights work intermittently. Most of the time not working but occasionally they will come on in colder weather. I think the problem is still in the Lighting control module. First appearance was last summer and has gotten worse. No other symptoms. Hazard ,turn signals, and brake lights all still work properly. Just no tail or park lights.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at an undisclosed speed, the steering wheel was loose and made an abnormal sound while turning. The vehicle was taken to an independent mechanic, who diagnosed that the steering shaft was corroded, and the bearing had collapsed. The contact was informed that the steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that there was no recall associated with the VIN. The failure mileage was approximately 116,000.

The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The contact also stated that after the vehicle was returned, the driver's door latch was fractured, and the front passenger’s side headlight failed to illuminate intermittently. The contact made the dealer aware of the failure and was informed that the cost of the repair was her responsibility. The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.

While driving, I came to a stop light and suddenly, the car idled high and lurched forward while my foot was on the brake, luckily, I was stopped well away from the vehicle in front of me. The car idled high and seemed to have a mind of it's own. I took the back roads home and backed into our garage. The car smelled hot, and I though I had smoked my brakes, trying to keep control of it. Later that night, I told my husband about the car's actions and he did not believe me, though my daughter who was with me at the time confirmed that the car had indeed accelerated on it's own. My husband started the car and it did idle high and get hot once again, although only parked with no one in it. He thought he knew what the problem was and we turned off the car and closed the hood and went inside to order the part. A few minutes later, we heard a couple popping noises and I opened the door that led into the garage from the basement. Smoke was coming into the house and my husband said that a flame shot over my head. The car had caught on fire under the closed hood. We called the fire department, but by the time they arrived, a good portion of the basement was on fire. The house was a total loss. My husband though that the pvc elbow under the hood was sticking closed, so that is the part we were going to order. Unsure, if that was the real cause or not. The car did not have any warning lights or any other indications of a problem before this incident.

The contact owns a 2004 Mercury Grand Marquis. The contact stated that while driving at an undisclosed speed, the headlights and brake lights were inoperable. The vehicle was taken to an independent mechanic who diagnosed that the headlight control module switch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 164,000.

Steering of vehicle has become progressively more difficult. The steering wheel is very difficult to turn. Not being able to rapidly turn wheel places driver at risk to avoid any potential collision. Vehicle has been inspected by independent repair shop. Their assessment is corrosion on steering shaft joints is cause of issue.

Light Control Module replaced by Ford dealer but having issue with lights turning off again

The lights keep coming off when I drive

The contact owns a 2004 Mercury Grand Marquis. The contact stated that she noticed a leak underneath her vehicle with the check engine and coolant warning lights illuminated. The contact had taken the vehicle to an independent mechanic where it was discovered that coolant had been leaking from a crack in the intake manifold. The dealer nor the manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.

Catalytic converter FAIL, engine idles rough while in park. HIGH Loss of engine power while driving Differentials in back tires are imbalanced…timing FAIL. Steering not calibrated, drivetrain out of sync altogether. Back wheels, left and right; randomly spin & torque hard while car is already in motion on any private road, hidden road, domestic road and high capacity, high speed highway, causing vehicle to fishtail uncontrollably and dangerously, and wildly side to side potentially veering off the road which could result in death unless the driver regains proper control of vehicle. Out of sync car computer and the mechanical devices built into car do not have proper timing performed on those particular moving parts altogether. The car was not manufactured properly mechanically nor electrically altogether. Headlights & electric system etc have an incomplete recall on my vehicle. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INDEPENDENTLY BECOME INOPERABLE, WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

SOMETIMES THE HEADLIGHTS FLICK ON AND OFF WHILE DRIVING. THEN WHEN THE CAR IS TURNED OFF, THERE IS A CLICKING NOISE IN THE DRIVER SIDE DASHBOARD THAT CONTINUES UNTIL IT DRAINS THE BATTERY. ALSO, SOMETIMES THE DOOR LOCKS CYCLE OPEN OR CLOSED WHETHER THE CAR IS DRIVING OR OFF. THIS HAS HAPPENED MULTIPLE TIMES AND CAUSED ME TO REPLACE THE BATTERY, AND STILL I HAVE TO JUMP THE CAR FROM TIME TO TIME. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST FEW YEARS, BUT ONLY NOW HAVE I FOUND THIS SITE TO REPORT IT TO.

HEAD LIGHTS STARTED FLICKERING AND MOST OF TIME I HAD KICK AT THE LIGHTNING CONTROL MODULE TO MAKE IT WORK WHILE IN MOTION ON MAJOR HIGHWAY

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION A CLICKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. UPON INSPECTION, IT WAS DETERMINED THAT THE CLANKING NOISE WAS CAUSED BY A DEFECTIVE STEERING LINKAGE THAT WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR AN INDEPENDENT MECHANIC. HIGHT FORD INC., LOCATED AT 242 MADISON AVE, SKOWHEGAN, ME 04976 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 115,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN THE FRONT HEADLAMPS, REAR TAILLAMPS, TURN SIGNALS AND DASHBOARD LIGHTS BECAME INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER VERA CHADDY (1240 BLOOMFIELD, FAIRFIELD NJ) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 147,000.

EXCESSIVELY QUICK CORROSION OF STEERING COLUMN UNIVERSAL JOINTS , MAKING HARD STEERING ( ALSO A SUBJECT OF RECALL 2006 GRAND MARQUIS RECALLS ).

AFTER RECEIVING RECALL REMINDER FROM FORD ABOUT SAFETY RECALL FOR HEADLIGHTS INOPERATIVE I MADE APPOINTMENT WITH DEALER PROVIDING VIN# TO DEALER TO GET LCM ORDERED TO REPLACE IT AND IT WAS MORE THAN $500, AND VIN SPECIFIC. ARRIVED AT APPOINTMENT AND SERVICE MANAGER NOTED FORD WOULD NOT REIMBURSE THEM TO REPLACE LCM, COULD DO A REWIRE CAR PER THEIR COMPUTER INSTRUCTIONS AND SOMETHING ABOUT DIAGNOSTIC FEES, AND I NEEDED TO CONTACT FORD CUSTOMER SUPPORT TO GET A NUMBER AUTHORIZING THE DEALER TO REPLACE THE LCM AS NOTED AS REMEDY IN NHTSA 15V861000. CALLED CUSTOMER SUPPORT AND HEARD AUTOMATED MESSAGE THRU AUTOMATED CALL SYSTEM RELATED TO THEIR #15S39 THAT THEY WOULD NOTIFY WHEN PARTS ARE AVAILABLE, THIS DIDN'T SEEM CONTACTED CUSTOMER SUPPORT ONLINE NOTING ISSUE AND THEY DID NOT PROVIDE # NEEDED FOR THAT DEALER AND SUGGESTED GOING TO ANOTHER DEALER.

2004 GRAND MARQUIS, POWER STEERING WENT OUT ABOUT 2 YEARS AGO, AROUND 2016-2017, GOT IT REPAIRED AT MY EXPENSE. WAS FINE UNTIL ABOUT 4-5 MONTHS AGO, STARTED CLICKING/KNOCKING NOISE WHEN I TURNED STEERING WHEEL. THIS HAPPENS WHEN STATIONARY AND WHEN CAR IS MOVING AT ANY SPEED WITH TURNS. ALSO STEERING WHEEL DOES NOT RETURN TO CENTER AFTER TURNING UNLESS I MOVE IT. IT IS ALSO TIGHT TURNING AT TIMES, FEELS LIKE IT IS ALMOST LOCKING UP SOMETIMES. AFRAID IT WILL LOCK UP AND CAUSE AN ACCIDENT. NOT SURE WHAT THE PROBLEM IS BUT SINCE 2005 AND LATER MODELS HAVE BEEN RECALLED FOR THIS ISSUE THINK 2004 GRAND MARQUIS NEED RECALL FOR THIS ISSUE ALSO. THERE ARE NUMEROUS REPORTS OF THIS ISSUE AND SEVERAL ACCIDENTS HAVE HAPPENED BECAUSE OF THIS PROBLEM. THIS HAPPENS EITHER STATIONARY OR AT ANY SPEED ON ANY SURFACE. MILEAGE IS JUST OVER 100,000 ACTUAL MILES ON MY CAR.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS IN MOTION IN A PARKING AREA, THE DRIVER'S, FRONT PASSENGER, AND STEERING WHEEL AIR BAGS DEPLOYED WITH FORCE. THE DEPLOYMENT OCCURRED WITHOUT WARNING OR AN IMPACT AND A GRAYISH BLUE SUBSTANCE ENTERED INTO THE VEHICLE. THE FAILURE IMPACTED THE CONTACT'S VISIBILITY. THE DRIVER WAS SHAKEN, BUT WAS NOT INJURED. THE INSURANCE COMPANY WANTED TO CONDUCT A COLLISION REPORT AND HAD NOT YET INVESTIGATED THE CAUSE OF THE AIR BAG DEPLOYMENT. BILL KNIGHT FORD (9607 S MEMORIAL DR, TULSA, OK 74133, (918) 526-2400) WAS NOTIFIED OF THE FAILURE, BUT HAD NOT YET SCHEDULED AN APPOINTMENT TO DIAGNOSE THE AIR BAG DEPLOYMENT. THE MANUFACTURER WAS CONTACTED AND HAD NOT ISSUED ANY AIR BAG RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

HEADLIGHTS OUT. LOOKING FOR RECALL NUMBER.

HEADLIGHTS GO OUT WHEN DRIVING. I CAN PULL BACK TO DO THE PASSING LIGHTS AND THEN COME ON WHILE I AM HOLDING IT. I CAN KICK THE LIGHTING CONTROL MODULE ABOVE THE GAS PEDAL AND SOMETIMES IT WILL COME ON WHILE I AM DRIVING. OTHER TIMES I HAVE TO PULLOVER PUT THE CAR IN PARK AND KICK TILL IT COMES BACK ON. THIS WILL HAPPEN SEVERAL TIMES

WHEN I TURN THE CAR LET RIGHT WHILE TRAVELING AT ANY SPEED THE STEERING DOES NOT RETURN TO THE CENTER POSTITION. THE STEERING SEEMS TO GET HUNG UP ON VARIOUS POINTS LEFT OR RIGHT SLOW OR FAST. THE STEERING KNUCKLE LOOKS RUSTED.

LCM (LIGHTING CONTROL MODULE) RECALL FROM 2015. I BOUGHT THE CAR IN MARCH OF 2016 AND THE DEALER FAILED TO TAKE ADVANTAGE OF THE RECALL BEFORE I PURCHASED THE CAR.

HEADLIGHTS STOP WORKING AT NIGHT AND WILL NOT COME BACK ON .ONLY HEADLIGHTS .ALL OTHER LIGHTS WORK FINE.

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FROM A RECALL NOTICE FROM FORD REGARDING A SAFETY ISSUE WITH THE LIGHTING CONTROL MODULE. *AS *TR

THERE WERE 355,000 RECALLS #14V704000, 13V385000 FOR 205-2011 MERCURY GRAND MARQUISE BUT DOES NOT INCLUDE 2004 MARQUISE, HOWEVER, MY MARQUISE ACCORDING TO MY MECHANIC SAYS THE ISSUE WITH MY CAR IS THE SAME. THERE ARE OVER 50 COMPLAINTS PERTAINING TO 2004 GRAND MARQUISE. FORD SAYS MY CAR DOES NOT APPEAR TO BE ON RECALL LIST HOWEVER IT SHOULD BE BECAUSE MY 2004 MERCURY GRAND MARQUISE HAS THE SAME EXACT ISSUE AS THE 2005-2011S. THIS IS A SAFETY ISSUE AND IT SHOULD IMMEDIATELY BE ADDRESSED, FORD HAS NOT IDENTIFIED MY VEHICLE EVEN THOUGH 2004'S WAS THE YEAR THESE CARS WERE BUILT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 35 MPH, THE INTERMEDIATE SHAFT LINK OF THE STEERING WHEEL BECAME UNDONE. THE CONTACT STATED THAT THE FAILURE CAUSED THE STEERING WHEEL TO SPIN UNCONTROLLABLY. THE CONTACT WAS ABLE TO STOP THE VEHICLE. MURRAY FORD OF STARKE, INC. IN STARKE, FLORIDA WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000. *TT REPLACEMENT PART PURCHASED FROM DEALER UPDATED 9/26/18*JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (CAROLINA FORD, 103 CHURCH ST, HONEA PATH, SC 29654, (888) 420-5939) AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 208,000.

THE AIR CONDITION ON AND SPONTANEOUSLY HEAT COMES ON. THE DASHBOARD GETS EXTREMELY HOT AND CAN NOT STOP THE HEAT. UNABLE TO TURN OFF A/C OR ADJUSTING TEMPERATURE WILL OVER IDEA THE PROBLEM. WE FEAR THIS COULD BECOME A FIRE HAZARD SO WE'VE PARKED THE CAR WAITING TO HEAR FROM FORD MOTORS. THIS OCCURRED WHILE DRIVING

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. IN 2014, THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE LIGHTING CONTROL MODULE. THE REPAIR WAS PERFORMED BY GOLDER CIRCLE FORD (1432 US-45 BYP, JACKSON, TN 38305). THE CONTACT STATED THAT THE FAILURE RECURRED AND ALL THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF COMPLETELY WHILE DRIVING 65 MPH ON THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE LIGHTING CONTROL MODULE WAS DAMAGED BEYOND REPAIR. THE CONTACT SPOKE WITH THE SAME DEALER AND WAS INFORMED THAT THE TWO WARRANTIES HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 245,000. *TT *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING COLUMN SEIZED AND MADE A CLICKING SOUND WHILE DRIVING 30 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED TO CALL THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SARASOTA FORD (707 S WASHINGTON BLVD, SARASOTA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HEADLIGHTS WENT OUT ON MY CAR WHILE DRIVING HOME IN A SNOW STORM. WHEN I TOOK MY VECHILE TO PEPBOYS TO FIND OUT WHATS WRONG. THEY SAID IT WAS THE LIGHTING CONTROL MODULE THAT CAN ONLY BE REPAIRED AT FORD DEALERSHIP. THEY ALSO STATED IT WAS A RECALL ON THIS. WHEN I TOOK IT TO FORD THEY SAID THEIR WAS NO RECALL ON THE MODULE. I AM UNABLE TO DRIVE MY VECHILE, I CANT GET TO WORK. WHICH I AM IN JEOPARDY OF LOSING MY JOB. IF THIS IS ON RECALL WHY WONT FORD FIX MY CAR. IT PUT ME AND MY CHILDREN IN HARMS WAY OF ALMOST CRASHING TRYING TO MAKE IT HOME.

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO DAMAGE DONE TO CAR WHILE HAVING VEHICLE REPAIRED. *LD THE CONSUMER STATED DAYS AFTER THE RECALL WAS COMPLETED THE STEERING FROZE. THE CONSUMER WAS INFORMED THAT THE WIRES USED TO COMPLETE THE RECALL WERE TOO LONG AND WRAPPED AROUND THE STEERING COLUMN BREAKING THE HARNESS AND THE LCM. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

I AM HAVING A DIFFICULT TIME MOVING MY STEERING WHEEL ON MY 2004 MERCURY GRAND MARQUIS. IT STARTED WITH SOME NOISY OPERATION OF THE STEERING WHEEL. ONCE I CAN GET THE STEERING WHEEL TO MOVE THE CAR DOESN'T WANT TO TURN. I AM A AFRAID TO DRIVE IT ON THE ROAD.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE LIGHTING CONTROL MODULE CONCERNING NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE DEALER (AUTONATION FORD JACKSONVILLE, 10720 PHILIPS HWY, JACKSONVILLE, FL 32256, (904) 242-6499) WAS CONTACTED, BUT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION, WHICH CAUSED THE CONTACT TO APPLY THE HIGH BEAMS EACH TIME THE FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2004 GRAND MARQUIS. CONSUMER WRITES SEEKING REIMBURSEMENTS FOR VEHICLE REPAIRS RELATED TO A SAFETY RECALL. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE REIMBURSEMENT HAD BEEN PROCESSED, BUT THE CONSUMER DID NOT RECEIVED THE PAYMENT. *JS

I WAS DRIVING AT A SPEED OF 45MPH ON A COUNTY ROAD IN RUSH HOUR TRAFFIC WHEN MY CAR'S ENGINE LIGHT CAME ON SIMULTANEOUSLY AS POWER OF VEHICLE SLOWED WHILE MAKING A RATTLE TYPE NOISE AND CAB SMELLED STRONGLY OF GAS. I ROLLED WINDOWS DOWN PULLED OVER WITHIN A BLOCK TO A NAPA STORE. THE EMPLOYEE TOLD ME THEY DO NOT RUN DIAGNOSTICS AND I WOULD HAVE TO TAKE IT SOMEWHERE. I DROVE SLOWLY TO A 2ND AUTO PARTS STORE 1 MILE AWAY TO RUN DIAGNOSTICS. ONCE DONE, DIAGNOSTICS IDENTIFIED A MISS-FIRE ON SPARK PLUG #2. HAD VEHICLE TOWED TO HOME AND TOOK 'HELI-COIL' OFF AND SPARK PLUG CAME OUT WITH IT DAMAGED. THE HELI COIL WAS ALSO DAMAGED. THE THREADS OF SPARK PLUG WAS FLATTENED THREE THREADS FROM BOTTOM. CONTACTED AUTO PARTS STORE AGAIN WHERE THE TECHNICIAN TOLD ME THAT FORD HAS BEEN HAVING PROBLEMS WITH THERE TRITON SPARK PLUGS BLOWING OUT ON THE 5.4L ENGINES THAT THEY ONLY SCREW IN 3 THREADS INTO THE HEAD OF THE ENGINE AND THERE WERE PENDING LAWSUITS. THE NEXT DAY I CALLED FORD DEALERSHIP AND SPOKE WITH THE ACTING SERVICE MANAGER. "HE TOLD ME THERE WAS NOTHING HE COULD DO ABOUT IT AND I SHOULD CALL CUSTOMER CARE OF FORD: 800-392-3673. I DID AND REP. TOLD ME THERE WAS NO RECALL AND MY VEHICLE AND IT WAS OUT OF WARRANTY AT 101,100.MI. THERE WAS NOTHING THEY COULD DO. IN THE EVENT THERE WERE TO BE A RE-CALL TO SAVE MY RECEIPTS AND FORD WOULD REIMBURSE ME. I READ ABOUT THE PROBLEMS THAT MULTIPLE CUSTOMERS WERE OR HAD HAD REGARDING THE SAME PROBLEM WITH A FEW VEHICLES LEAKING GAS WITH THE PROBLEM. THIS IS ALL HAPPENING WHEN THE CARS, TRUCKS AND SUVS EXCEEDS 100,000MILES. I FEEL THIS IS NOT ONLY POOR MANUFACTURING OF AN INFERIOR ALUMINUM CASING AND SPARK PLUG AND ALSO NOT ENOUGH THREADS TO HOLD THE SPARK PLUG IN SAFELY. TO HAVE IT JUMP OUT ALLOWS GAS TO ALSO BE EXPELLED ONTO THE CARS REMAINING PARTS AND VAPORS COULD IGNITE CAUSING THE CAR TO POTENTIALLY CATCH FIRE.

MY VEHICLE WAS RECALLED, AND THE RECALL NOTICE STATES GO TO ANY FORD DEALER. I WENT TO PEGUES-HURST MOTOR COMPANY 200 SPUR 63, P. O.BOX 3686 LONGVIEW, TX 75606 (903) 758-6211. THEY DID THE REPAIR, BUT WHEN I PICKED UP MY VEHICLE THE AUTO LAMP NO LONGER WORKS. I REPORTED IT THE NEXT MORNING AND THE SERVICE ADVISOR, LUIS A CAVAZOS SAID THE TECHNICIAN TERRY L. BATES, TOLD HIM IT DID NOT WORK WHEN HE DROVE IT IN TO THE BAY. I TOLD HIM THAT WAS NOT TRUE AND THAT I KNOW THAT IT WORKED WHEN I DROPPED IT OFF BECAUSE I ALWAYS KEPT MY AUTO LAMPS ON AND IT WAS DARK WHEN I LEFT MY HOME TO DRIVE TO THEIR DEALERSHIP. I ARRIVED AT THEIR DEALERSHIP AT APPROXIMATELY 6:50 AM, DECEMBER 05, 2017 AND THEIR SERVICE DEPARTMENT DOES NOT OPEN UNTIL 7:00 AM. THEIR LIGHTS WERE STILL OUT AND I WAS THE SECOND VEHICLE THERE THAT MORNING. I TOLD THE SERVICE ADVISOR THAT THE MODULE KIT THEY PUT IN MUST BE DEFECTIVE OR HE HOOKED SOMETHING UP INCORRECTLY. IN ESSENCE THEY ARE CALLING ME A LIAR, CHEAT AND SCAM ARTIST. I SPOKE TO THE SERVICE MANAGER AND I GOT THE FEELING THEY WERE NOT TAKING RESPONSIBILITY SO I LOST TRUST IN THEM AND ASKED FOR THE GENERAL MANAGER OF THE DEALERSHIP WHO WAS NOT THERE AT 10:00 AM ON THURSDAY, DECEMBER 07, 2017. I ASKED THEM TO HAVE HIM CALL ME AND THEY SAID OKAY. LATER THAT DAY I WAS TOLD HE WAS ON VACATION UNTIL MONDAY, DECEMBER 11, 2017 AND AS OF TODAY, WEDNESDAY, DECEMBER 13, 2017 I HAVE NOT HEARD FROM THEM. I HAD MY PERSONAL MECHANIC CHECK AND HE BELIEVES IT IS THE MODULE THEY PUT IN THAT CAUSES MY AUTO LAMPS TO NO LONGER WORK. THE AMBER LAMPS STILL COME ON AND THE DASH BOARD STILL LIGHTS UP AND THE DOME LIGHTS STILL COME ON WHEN I UNLOCK THE CARE WITH MY REMOTE CONTROL. THIS COMPANY IS CALLING ME A LIAR, CHEAT AND A THIEF. I NEVER HAD A PROBLEM WITH THE CAR OR MY AUTO LAMPS. I AM NOT A THIEF OR CHEAT AS THEY HAVE IMPLIED.

2004 GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO LIGHTING CONTROL MODULE SAFETY RECALL. *LD THE CONSUMER REQUESTED A REIMBUREMENT FOR THE HEADLIGHT RECALL. UPDATED 10/16/2017*JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER, INDEPENDENT MECHANIC, AND MANUFACTURER WERE NOT CONTACTED FOR PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE'S EXTERIOR LIGHTS DID NOT FUNCTION UNLESS THE TURNING SIGNAL INDICATOR WAS HELD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT WAS UNSURE WHEN THE RECALL NOTIFICATION LETTER WAS RECEIVED, BUT IT WAS OVER A YEAR AGO. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO OPERATE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,800. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL WAS BECOMING DIFFICULT TO TURN LEFT AND RIGHT. THE CONTACT WAS RECENTLY NOTIFIED OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT CALLED THE MANUFACTURER TO BE REFERRED TO A DEALER TO SCHEDULE THE RECALL REPAIR AND ADDRESS THE EPS FAILURE. THE DEALER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 09/07/17*LJ *CN

I HAVE HAD MORE PROBLEMS WITH MY 2004 GRAND MARQUIS, THE LIGHTS DON'T WORK, HEADLIGHTS GO OFF WHILE DRIVING AT NIGHT, AIRBAGS DON'T WORK, ELECTRICAL, SEATS, STEERING, BRAKES, ALL OF THE ELECTRICAL, CATALYTIC CONVERTOR KEEPS GOING OUT, ALSO ENGINE PROBLEMS, AMONG MANY OTHER THINGS. I WAS IN AN ACCIDENT, WHERE MY STEERING DIDN'T WORK PROPERLY AND I WAS HIT BY SOMEONE, NOT MY FAULT, BUT MY CAR ENDED UP SPINNING SO BAD THAT I HIT MY HEAD OFF OF THE STEERING AND RECEIVED INJURIES,,PARTY IN OTHER CAR WAS NOT INJURED. I WAS ALSO DRIVING AT NIGHT ON THE HIGHWAY AND MY LIGHTS WENT OUT, I WAS HIT FROM BEHIND.. BUT ALSO, BECAUSE OF MY HEADLIGHTS AND STEERING THIS HAS BEEN HAPPENING, AIR BAGS, NEVER DEPLOY... RECEIVED SOME SERIOUS INJURIES, BANGED MY KNEW ALSO VERY BADLY.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 15 MPH, THE LOW BEAM HEADLIGHTS WENT OUT. THE CONTACT STOPPED AND DROVE HOME USING THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,500.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. AS A RESULT, THE CONTACT STRUCK THE REAR PASSENGER SIDE BUMPER ON A GUARDRAIL. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SHOULDERS, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT VISITED HER DOCTOR. A POLICE REPORT WAS NOT FILED. NEITHER A DEALER NOR AN INDEPENDENT MECHANIC WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V860000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). HEMPSTEAD FORD (301 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 483-7200) INDICATED THAT THEY PROVIDED THE RECALL REMEDY; HOWEVER, THE CONTACT STATED THAT THE LOW BEAMS, HIGH BEAMS, AND DAYTIME RUNNING LIGHTS FAILED TO FUNCTION. THE FAILURE PROGRESSED FOR YEARS WITH NO SOLUTION FROM THE MANUFACTURER. THE DEALER DID NOT SPECIFY WHAT PART WAS REPLACED AND INDICATED THAT THE TURN SIGNALS ALSO FAILED TO FUNCTION. THE CONTACT INFORMED THE DEALER AND SHOWED THEM THAT THE TURN SIGNALS FUNCTIONED IMPROPERLY, BUT THEY FAILED TO PROVIDE A REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR A SOLUTION. UPDATED 10/17/17*LJ *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE CONTACT CONTACTED THE FORD DEALER, NAME AND ADDRESS WAS UNKNOWN, AND INFORMED THE CONTACT THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

JAN. 2016-I RECEIVED A LETTER FROM FORD MOTOR COMPANY SAYING THERE IS A RECALL 15S39 AND WHEN PARTS ARE AVAILABLE FORD WILL LET ME KNOW AND THE PART WILL BE REPLACED. APRIL 2017 _ I RECEIVE A LETTER FROM FORD SAYING PARTS ARE AVAILABLE, SCHEDULE AN APPOINTMENT. CALLED FLOOD FORD AND LINCOLN IN NARRAGANSETT RI WAS TOLD I HAD TO FIRST HAVE THEM DETERMINE IF A PART WAS NEEDED, THEN I WOULD HAVE TO RETURN TO HAVE THE PART REPLACED IF NEEDED. WHEN THE CAR WAS TAKEN IN TO HAVE IT REVIEWED THE VEHICLE DID NOT ENTER THE SERVICE AREA AT ALL. I WAS ASKED TO GO OUTSIDE INTO THE PARKING LOT OF THE DEALERSHIP WITH THE CLERK FROM THE COUNTER FROM SERVICE DEPARTMENT. I WAS TOLD TO GET INTO MY CAR --START IT -- AND APPLY THE BRAKE. WE WERE IN THE PARKING LOT OF THE DEALERSHIP AND THE VEHICLE IN PARK ALTHOUGH IGNITION WAS ON. I APPLIED THE BRAKE AS ASKED, THEN I WAS TOLD, THE BRAKE LIGHTS ARE FINE I DON'T NEED THE PART FOR THE RECALL. I WAS ALL SET AND OK TO LEAVE. THE RECALL 15S39 HAS NOTHING TO DO WITH THE BRAKES SO CLEARLY THIS DEALERSHIP DOES NOT SERVICE THEIR CUSTOMERS CORRECTLY. I HAD BOTH LETTERS FROM JAN 2016 AND APRIL 2017 THAT SHOWED IT WAS FOR THE HEADLIGHTS. I'M FILING A COMPLAINT THAT THIS DEALERSHIP DID NOT PERFORM THE WORK THEY SHOULD HAVE. HOW CAN I GET THE LIGHTING CONTROL MODULE (LCM) REPLACED ON MY VEHICLE? THE LCM IS THE PART FOR THE 15S39 RECALL. WHEN THERE IS A RECALL FOR A PART, IS THE MANUFACTURER REQUIRED TO REPLACE THE PART OR CAN THEY SAY IT IS NOT NEEDED? THANK YOU FOR YOUR TIME.

LOWER STEERING COLUMN CORROSION CAUSING STIFFNESS WHEN VEHICLE IS IN MOTION AND STATIONARY. MERCURY DOES NOT LIST THIS MODEL YEAR AS A RECALL. PREVIOUSL HAD TO REPLACE SAME PART ON 2003 CROWN VICTORIA (SAME PART SISTER MODEL) SAME STORY THAT IT WASN'T ON RECALL LIST FOR MUCH NEWER CARS.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT ON SEVERAL OCCASIONS, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED; HOWEVER THE CONTACT WAS INFORMED THAT THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. UPDATED 06/02/17*LJ UPDATED 08/08/2017*JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE EXTERIOR HEADLIGHTS WORKED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED DUE TO NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT WAS NOTIFIED OF THE RECALL, BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000(EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS ON SEVERAL OCCASIONS, THE HEADLIGHTS INADVERTENTLY TURNED OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE INDEPENDENT MECHANIC RECOMMENDED REPLACING THE HEADLIGHT SWITCH. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HEADLIGHTS AND DASHBOARD LIGHTS WENT OUT AND NO LONGER WORK.. IF HIGHBEAM SWITCH IS HELD LIGHTS WORK

THIS CAR HAS HAD A RECALL FOR LIGHTING SINCE 12/21/15. THE LIGHTS HAVE GONE OUT WHILE I WAS DRIVING ON THE INTERSTATE. THE LOCAL FORD DEALER IS UNABLE TO SAY WHEN THE RECALL PARTS MAY BECOME AVAILABLE. I THINK THEY SHOULD DO SOMETHING SINCE THIS HAS BEEN OVER A YEAR ON RECALL. *TR

MY CAR IS COVERED BY A RECALL FOR LIGHTING CONTROL MODULE CONTROLLING THE HEADLIGHTS. THIS RECALL WAS ISSUED DECEMBER 21, 2015. I JUST SPOKE TO THE SERVICE MANAGER AT MY LOCAL FORD DEALERSHIP AND I WAS INFORMED THAT FORD MOTOR COMPANY HAS NOT MADE REPAIR PARTS AVAILABLE AS OF THIS TIME. SINCE THIS RECALL COVERS A COMPONENT THAT WHEN IT FAILS CAN RENDER THE HEADLIGHTS INOPERABLE I AM CURIOUS AS TO WHY FORD MOTOR COMPANY IS BEING ALLOWED TO NOT MAKE A REMEDY FOR THIS RECALL AVAILABLE?

WHILE DRIVING STEERING LOCKED UP AND BECAME HARD TO STEER, LUCKILY I WAS DRIVING THE CAR AND NOT MY WIFE, SHE WOULD NOT HAVE BEEN ABLE TO STEER CAR. MECHANIC LOOKED AT AND SAID IT DOESN'T APPEAR TO BE THE POWER STEERING PUMP. LOOKS LIKE STEERING SHAFT. MECHANIC SAID HE'S SEEN THIS IN FORD AND MERCURY, SAID THEY HAVE HAD RECALLS ON THIS PROBLEM. CALLED FORD, SAID NO RECALL FOR 2004, YET 2005 AND 2006 HAVE BEEN RECALLED FOR STEERING SHAFT PROBLEMS. *TR

A RECALL WAS ISSUED REGARDING HEADLIGHTS NOT FUNCTIONING FOR THIS CAR LAST YEAR. I OWN 2 MERCURY GRAND MARQUIS, BOTH HAVE HEADLIGHTS THAT GO OUT INTERMITTENTLY AND THE LOCAL DEALER MAINTAINS THAT THE PARTS STILL AREN'T AVAILABLE TO COMPLETE THE RECALL SERVICE. SO THE END RESULT IS I HAVE 2 CARS I CAN ONLY DRIVE DURING DAYLIGHT WITH NO PRECIPITATION OR FOG IN THE FORECAST. THE SERVICE MANAGER SAYS THAT WE COULD PAY PRIVATELY TO HAVE IT FIXED AND THEN MAYBE GET REIMBURSED BY FORD. I BELIEVE FORD SHOULD BE DOING MORE TO COMPLETE THIS RECALL SERVICE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

SAFETY RECALL RECEIVED JANUARY 2016. DEFECTIVE LIGHTING MODULE. MY HEADLIGHTS GO OUT WHILE DRIVING AT NIGHT. FORD MOTOR COMPANY INFORMS MY FORD DEALER THERE ARE NO PARTS AVAILABLE. THE SAME HAS HAPPENED TO MY SON'S 2005 CROWN VICTORIA WHO ALSO RECEIVED SAFETY RECALL IN JANUARY 2016 AND HIS FORD DEALER WAS TOLD SAME THING. *TR

WHILE DRIVING, THE VISIBILITY WIPERS ENGAGED WITH OUT BEING TURNED ON BY ME. THE CLEANER SPRAYED THE ENTIRE CONTENTS OUT FROM RESERVOIR WITH OUT ME PRESSING THE BUTTON. THIS ALSO OCCURED WHILE VEHICLE WAS NOT TURNED ON WITH THE KEY. VISIBILITY WIPERS WILL NOT TURN ON WHEN TURNED TO ANY SPEED EXCEPT HIGH.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE .THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SEVERE STEERING PROBLEM. NOISE IN STEERING COLUMN, CLUNKING SOUND. WHEN TURNING LEFT OR RIGHT WHEEL LOCKS UP AND DOES NOT RETURN TO CENTER UNLESS PULLED HARD. CALLED NHTSA ON12/19/14. WAS GIVEN COMPLAINT #10667316. I WAS TOLD I WOULD RECEIVE PAPERWORK IN MAIL, SIGN & RETURN. NEVER RECEIVED PAPERWORK. ALSO CALLED FORD ON SAME DAY 12/19/14. SPOKE TO DONNA. SHE GAVE ME CASE# 5719627 NEVER HEARD FROM FORD EITHER. VERY DANGEROUS. ONE MECHANIC TOLD ME IT WAS RACK & PINION. PAID $700. TO HAVE IT REPLACED. SAME PROBLEM

NHTSA RECALL 15V-861

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH AND ATTEMPTING TO TURN THE HEADLIGHTS ON, BOTH HEADLIGHTS FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/13/16*LJ UPDATED 08/15/2017*JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 09/06/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 09/08/16.*JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ....UPDATED 08/29/16 *BF

MY HEADLIGHTS FAIL INTERMITTENTLY, DON'T KNOW WHEN IT GOING TO HAPPEN. IT CAUSES A SAFETY HAZARD FOR ME AND ANY DRIVER AROUND ME ON THE ROAD. I AM AFRAID TO DRIVE THE VEHICLE IN THE EVENING. FORD SENT ME NOTICE OF RECALL TWICE IN TWO YEARS BUT, NO PARTS AVAILABLE TILL THEY CALL. DO I HAVE TO CRASH BEFORE THEY GET THE PARTS OR THEY WAITING FOR MY CAR TO DIE BEFORE IT IS FIXED. A BIG GAMBLE ON FORDS PART. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH, SMOKE EMITTED FROM THE ENGINE COMPARTMENT OF THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THERE WAS NO COOLANT IN THE VEHICLE. THE COOLANT WAS REPLENISHED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

RE RECALL 15S39/NHTSA 15V 861....DEALER WILL NOT REPLACE MODULE UIN LESS I HAVE A PROBLEM SAYS IT ONLY AN EXTENSION OF THE WARRANTY. IT WOULD BE A LITTLE LATE IF IT FAIL AT NIGHT ON A MAJOR HIGHWAY,...WHY ARENT THEY REPLACING THEM, AS PER RECALL NOTICE OF JAN 2016 RECALL SAY7S IT SHOULD BE DONE AS MIT IS A SAFETY ISSUE. CHAPMAN FORD IN EGG HARBOR TWP SAYS ITS NO AN ACTUAL RECALL ONLY A WARRANTY7 EXTENSION WHICH IS IT

MY WIFE AND 4 YEAR OLD DAUGHTER WERE STRUCK BY A 2004 MERCURY GRAND MARQUIS ON 04/21/16. THEY WERE DRIVING IN EASTBOUND TRAFFIC IN A 2008 NISSAN ULTIMA AND THE DRIVER OF THE MERCURY GRAND MARQUIS WAS DRIVING IN WESTBOUND TRAFFIC. THE DRIVER OF THE GRAND MARQUIS LOST CONTROL OF HIS VEHICLE AND CRASHED INTO THE VEHICLE OF MY WIFE AND DAUGHTER. THE DRIVER DIED AT THE SCENE OF THE ACCIDENT. MY WIFE SUSTAINED SUBSTANTIAL DAMAGE TO HER RIGHT LEG AND MY DAUGHTER SUSTAINED SUBSTANTIAL TRAUMA TO HER SKULL, NECK, BACK, SPINAL CORD, THROAT, AND INTESTINES. MY DAUGHTER IS PARALYZED ON THE RIGHT SIDE AND THE DOCTORS SAY HER PROGNOSIS IS UNKNOWN. SHE HAS A TRACHEOSTOMY AND IS UNABLE TO SPEAK. I HAVE READ NUMEROUS COMPLAINTS ONLINE REGARDING SUDDEN LOSS OF STEERING WITH 2004 MERCURY GRAND MARQUIS VEHICLES. FORD ISSUED A RECALL FOR THE STEERING COLUMN FOR 2005 THROUGH 2011 MERCURY GRAND MARQUIS CARS. THE RECALL WAS DUE TO EXCESSIVE CORROSION OF THE STEERING COLUMN, WHICH LEADS TO LOSS OF CONTROL OF THE VEHICLE WHILE DRIVING. FORD HAS NOT RECALLED 2003 AND 2004 MERCURY GRAND MARQUIS DESPITE THESE VEHICLES HAVING THE SAME STEERING COLUMN. THE MEMPHIS POLICE DETECTIVE CLOSED THE CASE LAST WEEK AND THIS WAS BEFORE I DISCOVERED THE STEERING COLUMN RECALL. I HAVE CALLED THE DETECTIVE MULTIPLE TIMES, AND HE IS NOT RETURNING MY CALLS. THIS MATTER NEEDS IMMEDIATE ATTENTION.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND THE WASHER ACTIVATED WITH NO WARNING SEVERAL TIMES. THE CONTACT HAD A MECHANIC REPLACE THE WIPER MOTOR TWICE BUT THE FAILURE RECURRED. THE CONTACT WAS TO DETERMINE IF THE MECHANIC WOULD REPLACE THE PART A THIRD TIME OR HAVE THE REPAIRS PERFORMED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 06/29/16*LJ *CN

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO VEHICLE HAS SAME DIFFICULT STEERING ISSUES STATED IN DEFECTIVE STEERING SHAFT RECALL BUT VIN# NOT INCLUDED ON RECALL LIST. CONSUMER ALSO SEEKS REIMBURSEMENT FOR REPAIRS. *SMD

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING SHAFT CORRODED, WHICH RESULTED IN DIFFICULTY STEERING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER STEERING SHAFT BINDING CAUSED THE STEERING SHAFT TO BIND AND THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

ON 7-17-13 THE LIGHTING CONTROL MODULE BROKE ON MY CAR. I REPAIRED MY CAR WITH THE PURCHASED CARDONE PART #73-71002 FOR $343.14 FROM AUTOZONE. I LATER RECEIVED A LETTER FROM FORD REGARDING THE CSP 14N01. I SUBMITTED MY RECEIPT TO THE DEALER ON 4-28-14 AND RECEIVED REIMBURSEMENT. ON 8-29-14 THE PART BROKE AGAIN ON MY CAR. AUTOZONE/CARDONE WARRANTY EXPIRED 7-17-14. I REPAIRED MY CAR WITH THE PURCHASED CARDONE PART #73-71002 FOR $343.14 AGAIN, THIS TIME FROM OREILYS. I CALLED FORD FOR A REIMBURSEMENT. THEY TOLD ME IT WAS A ONE TIME REIMBURSEMENT AND TO CONTACT CARDONE OR NHTSA. IN JAN 2016, I RECEIVED A LETTER FROM FORD REGARDING SRN 15S39/NHTSA RECALL 15V-861. AT THAT TIME WE WERE NOT EXPERIENCE LOSS OF LIGHTS. NOW ON 3-24-16, I WAS PULLED OVER AT NIGHT BY THE POLICE FOR NO LIGHTS, THE PART BROKE AGAIN. OREILYS/CARDONE WARRANTY EXPIRED 8-29-15. OREILYS DID NOT REIMBURSE ME. I CONTACTED CARDONE THEY TOLD ME TO CONTACT OREILYS. SO NOW I AM CONTACTING NHTSA.. THIS CARDONE PART, PART #73-71002 IS DEFECTIVE OBVIOUSLY. AS OF TODAY, THE PART IS STILL BEING SOLD AT BOTH AUTOZONE AND OREILYS. WE DO NOT HAVE ANY HEADLIGHTS. WE ARE NOT GOING TO BUY THE SAME $343.14 DEFECTIVE PART A THIRD TIME. PLEASE RECALL THE CARDONE PART 73-71002. HOW DO I FIX MY CAR? THERE ARE NO WORKING PARTS TO BUY? BOTH RECEIPTS ARE ATTACHED.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. ADDITIONALLY, THE CONTACT STATED THAT THE HEADLIGHTS WOULD INTERMITTENTLY BECOME DIM WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 177,000. ..UPDATED 05/02/16 *BF *TR

TL* THE CONTACT OWNED A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE SWIRLED TO THE LEFT. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED BURN INJURIES TO THE ARM DUE TO THE AIR BAG DEPLOYMENT, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

POWER STEERING HAS BECOME PROGRESSIVELY MORE DIFFICULT. CAR IS LOCATED IN NEW YORK STATE AND HAS LESS THAN 80,000 MILE. COMPLAINT IS SIMILAR TO OTHER 2004 ISSUES INDICATED AT THIS SITE AND SAME AS 2005 - 2011 MERCURY RECALL ISSUE

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS, TAIL LIGHTS, AND INSTRUMENT CLUSTER FAILED TO ILLUMINATE. IN ADDITION, THE HIGH BEAM HEADLIGHTS WERE INOPERATIVE. THE VEHICLE WAS DRIVEN CAUTIOUSLY WITH THE HAZARD WARNING LIGHTS ACTIVATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY INVOLVED THE REPLACEMENT OF THE LIGHTING CONTROL MODULE AND NOT THE OTHER COMPONENTS THAT FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.

POWER STEERING LOST. VEHICLE VERY HARD TO STEER AROUND CORNERS. ADDED POWER STEERING FLUID TO MIN/MAX LINE. THOUGHT PROBLEM WAS SOLVED BUT STEERING VERY TIGHT AND HARD TO STEER WITHIN 5 MILES. STEERING ODD, NOT NORMAL. GROANING NOISE ACCOMPANIED STEERING ISSUE. WAS DRIVING ON STREET, MEDIUM TRAFFIC.

I AM NOT HAPPY WITH THE WAY FORD IS HANDLING THIS RECALL NOTICE 15S39/NHTSA. THERE SEEMS TO BE A PROBLEM WITH THE HEADLIGHT CONTROL MODULE. WE WHERE INSTRUCTED, VIA LETTER FROM THE FORD COMPANY, TO ONLY NOTIFY MY DEALER IF I AM EXPERIENCING THIS HEADLIGHT FAILURE. WELL, I DID AND IT SEEMS THE FORD DEALERSHIP DIDN'T EVEN KNOW THERE WAS A RECALL AND NOT ONLY THAT BUT COULD DO NOTHING FOR ME. THIS IS A VERY SERIOUS SITUATION AND IT SEEMS THEY DID NOT TAKE ME SERIOUSLY.

LIGHTS GO OUT AFTER DRIVING LESS THAN A 1/4 MILE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS INDEPENDENTLY FAILED. THE CONTACT STATED THAT THE HEADLAMPS WOULD SPORADICALLY WORK AFTER A PERIOD OF TIME. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. PRIOR TO THE FAILURE, THE INTAKE MANIFOLD LEAKED ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 96,794.

ON DECEMBER 23, 2015 I WAS DRIVING MY 2004 MERCURY GRAND MARQUIS THROUGH AN INTERSECTION IN HARRIS COUNTY, TEXAS. I HAD JUST RECEIVED A GREEN LIGHT AND WAS PROCEEDING TO MAKE A LEFT TURN WHEN MY VEHICLE WAS HIT BY ANOTHER VEHICLE IN THE DRIVER'S SIDE FRONT. THE DAMAGE TO MY VEHICLE WAS SEVERE. THE AT FAULT DRIVER'S INSURANCE COMPANY DECLARED MY VEHICLE A TOTAL LOSS. MY VEHICLE'S AIR BAGS DID NOT DEPLOY. I WAS WEARING MY SEAT AND SHOULDER BELTS AT THE TIME OF THE COLLISION. I WAS EXAMINED AT A NEARBY EMERGENCY ROOM. THEY SAID "NO SERIOUS INJURY" BUT MY ORTHOPEDIC SURGEON SAID I HAVE A SEPARATION OF MY LEFT SHOULDER.

MALFUNCTIONING HEADLIGHTS ON VEHICLE. UNEXPECTEDLY WITHOUT WARNING THE HEADLIGHTS FAILED MAKING FOR A DANGEROUS, SCARY DRIVE HOME. MANUALLY HAD TO HOLD DOWN THE HIGHBEAM LEVER TOWARDS ME TO DRIVE THE HOUR AND HALF HOME ON THE HIGHWAY.

THE INSTRUMENT PANEL, RADIO, A/C, ETC., ALL INTERIOR LIGHTS FLICKER RANDOMLY. I NOTICE THIS WHEN I AM DRIVING AT NIGHT MOSTLY. IT DOES IT DURING THE DAY, BUT IS NOT AS NOTICEABLE. I HAVE ALREADY CHANGED THE MODULE ONE TIME, AND IT IS DOING IT AGAIN. HAS BEEN OCCURRING FOR TWO YEARS.

DRIVING AT NIGHT, HEADLIGHTS TURN OFF SUDDENLY, WILL COME BACK ON IF LIGHTS ARE TURNED OFF AND TURNED BACK ON - HAPPENED 4 TIMES IN A 7 MILE DRIVE. DEALER REPLACED MODULE - LIGHTS STILL TURNING OFF - NO HELP FROM DEALER OR FORD MOTOR.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL SEIZED WHEN TURNED TO THE LEFT. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 218,801.

I WAS DRIVING DOWN THE ROAD AT NIGHT AND WAS TURNING LEFT WHEN MY HEADLAMPS JUST TURNED OFF FOR NO REASON AND I HAD TO DRIVE WITH HIGH BEEMS THE ONLY WAY THEY WOULD WORK IS IF YOU HOLD THE TURN SIGNAL LEVER TOWARDS YOU.THIS SCARED ME TO DEATH BECAUSE IN MY STATE AT THIS TIME OF YEAR DEER ARE EVERYWHERE.

WHEN I WAS DRIVING MY MERCURY GRAND MARQUIS ON THE HIGH WAY THE LIGHTS JUST SHUT OFF AT FIRST IT WOULD HAPPEN FOR SHORT PERIODS OF TIME AND IF I PUSHED IT IN THEY WOULD WORK WELL AFTER A MONTH OF TWO IT COMPLETELY WOULDN'T STAY ON ANYMORE AND THE HIGH BEAMS I WOULD HAVE TO USE WON'T WORK ANY LONGER AS WELL.

TAKATA RECALL: TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER STEERING ABILITY, WHICH RANDOMLY PROGRESSED WITHOUT WARNING. THE CONTACT STATED THAT WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT, THE CONTACT HAD TO APPLY FORCE TO PREVENT THE STEERING WHEEL FROM GOING STRAIGHT SEVERAL TIMES. IN ADDITION, THE AIR BAG WARNING LIGHT RANDOMLY FLASHED. THE VEHICLE WAS TO BE TAKEN TO A DEALER FOR INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.

THE BRIGHT HEADLIGHTS WILL WORK ONLY WHEN I HOLD THE LEVER ON THE COLUMN IS HELD BACK WHILE DRIVING.

HEADLIGHTS GO OFF WITHOUT WARNING WHILE DRIVING OR STATIONARY. THEY MAY OR MAY NOT COME BACK ON. HAS HAPPENED MANY TIMES AND NOW EVERYDAY. THE LIGHTS WORK FOR THREE - FIVE MINUTES THEN GO OFF. THE MECHANIC SHOP SAYS IT IS A FAULTY LIGHT CONTROL MODULE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE HEADLIGHTS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

HEADLIGHTS FLICKER ON AND OFF WITHOUT WARNING. I HAVE TO HOLD MY BRIGHT LIGHTS SWITCH TOWARDS ME IN ORDER TO SEE ON THE ROAD AT NIGHT ON MY WAY TO AND FROM ANY GIVEN DESTINATION WITHOUT WARNING. I'VE HAD IT FIXED BUT DIDN'T FIX THE PROBLEM BECAUSE IT CONTINUES TO HAPPEN.

I RECEIVED A CUSTOMER SATISFACTION PROGRAM LETTER ON APRIL 14 2014, REGARDING MY LIGHTING CONTROL MODULE. THE MODULE WENT OUT ON JUNE 30 2015. I HAD THE LETTER BUT I FORGOT ABOUT IT UNTIL I WAS LOOKING UP SOME PAPERS JUST RECENTLY. OF COURSE I HAD IT FIXED BY A PRIVATE GARAGE ON 6/ 30/ 2015. IT ONLY HAD 61,416 MILES . ON IT AT THAT TIME. I CAN NOT SEE WHY I CAN NOT BE REIMBURSED FOR THE REPAIR NOW. IT COST ME $387.02. I HAVE BEEN A FORD CUSTOMER SINCE 1956.

VEHICLE HEADLIGHTS WORK INTERMITTENTLY . CRUSE CONTROL DOES NOT RESET OR TURN ON WHEN SUPPOSED TO. THIS IS ALSO AN INTERMITTENT PROBLEM, SOMETIMES RESETTING, AND SOMETIMES NOT. HEADLIGHTS WOULD SOMETIMES NOT TURN ON WHEN DRIVING UNLESS PULLING TURN SIGNAL ARM TOWARD STEERING WHEEL AND HOLDING. HIGH BEAMS ONLY WOULD WORK.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS BECAME INOPERABLE AT NIGHT. THE CONTACT STATED THAT THE FAILURE RECURRED DAILY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/25/15*LJ THE CONSUMER STATED THE HEAD LIGHTS WERE REPLACED. UPDATED 01/29/16

MY 2004 MERCURY GRAND MARQUIS HAS EXTREMELY TIGHT STEERING ISSUE. ESPECIALLY TIGHT ON LEFT TURNING. THE CAR ONLY HAS 51,900 MILES. SAW FORD HAS RECALLED 2005 TO 2011. NOT SURE WHY THEY DON'T RECALL 2003 AND 2004. THEY ARE THE SAME GENERATION. THE PROBLEM WAS FOUND IMMEDIATELY AFTER PARKED 2 DAYS. FORTUNATELY IT IS NOT ON HIGHWAY. CAN'T IMAGE WHAT SAFETY PROBLEM IT WILL CAUSE.

LIGHTING CONTROL MODULE HAD BAD SOLDER JOINT. LIGHTING CUT OFF IN MIDDLE OF THE DESERT AT 65+ MPH. I PAID 300+ FOR A NEW LCM.

I AM HAVING A DIFFICULT TIME MOVING MY STEERING WHEEL ON MY 2004 MERCURY GRAND MARQUIS. IT STARTED WITH SOME NOISY OPERATION OF THE STEERING WHEEL. ONCE I CAN GET THE STEERING WHEEL TO MOVE THE CAR DOESN'T WANT TO TURN. I AM A AFRAID TO DRIVE IT ON THE ROAD. FROM WHAT I HAVE READ THERE IS A ISSUE WITH A COMPONENT OF THE STEERING SYSTEM AND YOUR DEPARTMENT IS INVESTIGATING IT. I HAD A 2009 MERCURY GRAND MARQUIS THAT A STEERING PART RECALLED.

I WAS DRIVING IN A SMALL TOWN ON SMALL STREET WITH NO STREET LIGHTING. I WAS ABOUT 15 MILES PER HOUR AND STARTED TO BRAKE FOR A STOP SIGN. HEADLIGHTS FLASHED AND WENT OUT. I TURNED MY HEADLIGHTS OFF AND THEN TURNED THEM BACK ON AND THEY WERE GOOD. AFTER MAKING A LEFT TURN FROM THE STOP SIGN ABOUT 100 FEET MY LIGHTS WENT OUT. IT TOOK A WHILE TO FIND IN THE DARK A PLACE TO PULL OVER. I TRIED TURNING MY ENGINE OFF COMPLETELY, AND WHEN I STARTED IT BACK UP, NO LIGHTS. I PLAYED AROUND WITH MY LIGHT LEVERS AND FINALLY FOUND THAT IF I DEPRESSED AND HELD THE FLASH LEVER MY LIGHTS WOULD WORK. I HAD ONE HECK OF A TIME TRYING TO MAKE TO LEFT TURNS AND HOLD DOWN LEVER TO GET HOME.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS COMING TO A STOP, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE SPEED AND RPMS INCREASED WITHOUT WARNING. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT POWERED THE VEHICLE OFF AND NOTICED BLUE SMOKE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. MA 09/25 UPDATED 12/05/2017*CN

MAIN HEADLIGHTS STARTED GOING OUT. PROBLEM FIRST NOTED AFTER DRIVING THROUGH HEAVY RAIN ON 7/9/15. HEADLIGHTS WILL COME ON, BUT GO OFF WITHOUT WARNING AFTER VARYING PERIODS OF TIME. WILL FLASH ON HIGH-BEAM BUT NOT STAY ON. ALL OTHER EXTERIOR AND INTERIOR LIGHTS WORK NORMALLY.

I JUST RECENTLY PURCHASED THIS VEHICLE FROM A SMALL DEALER ON 6/30/15. ON 7/8/15, AT ABOUT 8PM, I WAS DRIVING HOME FROM A LONG TRIP FOR WORK, GOT ABOUT 20 MILES INTO MY 70 MILE DRIVE, WHEN IT SEEMED LIKE THE ROAD IN FRONT OF ME WAS DARKER THAN IT SHOULD HAVE BEEN, I MADE SURE MY HEADLIGHT SWITCH WAS ON HEADLIGHT MODE. IT WAS ACTUALLY ON AUTOMATIC MODE, SO SWITCHED IT TO REG HEADLIGHT MODE. I WAS NOT USE TO THIS NEW CAR YET, HAVING NOT DRIVEN IT MUCH AT NIGHT YET AND JUST THOUGHT IT WAS MY IMAGINATION, THAT THEY WERE NOT ON AS THEY SEEMED TO HAVE WORKED PREVIOUSLY. I KEPT DRIVING AS I COULD STILL SEE THE ROAD IN FRONT ON ME BUT IT WAS DEFINITELY GETTING DARKER AND DARKER AND NOW CARS COMING FROM THE OTHER DIRECTION WERE FLASHING ME, SO I HAD A FEELING THAT THEY WERE NOT WORKING. WHEN IT WAS SAFE TO DO, AFTER TRYING UNSUCCESSFULLY TO GET THE HEADLIGHTS WORKING BY TURNING THE SWITCH DIAL, I IMMEDIATELY FOUND A SOMEWHAT SAFE SPOT TO PULL OVER. I GOT OUT, LOOKED IN THE FRONT AND SURELY THEY WERE NOT WORKING BUT ONLY IN FLASH MODE. I TURNED CAR OFF, CHECKED FUSES, WAITED ABOUT 10 MORE MINUTES, THEN STARTED CAR AGAIN. THEY FINALLY CAME ON, SO I TOOK ADVANTAGE OF THE SITUATION AND MADE A DASH TOWARDS HOME AGAIN, WHICH WAS PROBABLY ANOTHER 35 MILES OR SO. I DO HAVE AAA, IF I NEEDED TO USE IT BUT JUST WANTED TO GET HOME. I MADE IT HOME SAFELY, THANK GOD BUT THIS SEEMS TO BE INTERMITTENT, AS THEY WORK SOMETIME AND OTHER TIMES THEY DON'T. I WAS WONDERING IF THERE IS ANY RECALL ON THIS MATTER AS IT SEEMS TO BE A HUGE SAFETY ISSUE AND I DO NOT WANT TO BE IN ANYMORE POSITIONS WHERE THIS KEEPS HAPPENING. I WORK LATE A LOT BUT SINCE THIS HAS HAPPENED, I'M EXTREMELY NERVOUS DRIVING CAR PAST A CERTAIN TIME NOW AND CAN'T AFFORD THIS TO KEEP HAPPENING AS THIS IS MY MAIN CAR, I USE DAILY. THANK YOU VERY MUCH AND LOOK FORWARD TO ANY/ALL REPLIES BACK. HAVE A GREAT DAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN TURNING THE VEHICLE, THE STEERING WHEEL SEIZED AND THEN RETURNED TO NORMAL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE INTERMEDIATE SHAFT WAS BINDING UP AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND WAITED UNTIL THE HEADLIGHTS RE-ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,500.

I STARTED MY CAR AFTER DARK AND DID NOT HAVE ANY HEADLIGHTS. ALL THE OTHER LIGHTS WORKED. THE ONLY WAY I COULD MAKE THE HEADLIGHTS FUNCTION WAS BY HOLDING THE HIGH BEAM SWITCH ON THE SIGNAL LEVER TOWARD ME ALL THE WAY HOME, OVER 1 HOUR.. WHEN I GOT HOME I LOOKED ON THE INTERNET TO SEE IF THIS WAS A COMMON PROBLEM AND IT IS WITH THIS YEAR AND MODEL CAR. IT IS A SAFETY ISSUE AND THE MANUFACTURER SHOULD WARN AND ADDRESS THIS PROBLEM.

I WAS DRIVING IN LOW LIGHT CONDITIONS WITH THE HEADLIGHT SWITCH IN THE 'ON' POSITION AND NOTED NO LIGHTS, I PULLED TO THE SIDE OF THE ROAD AND NOTED ALL OTHER LIGHTS BRAKE/TAIL/RUNNING WERE IN WORKING ORDER. AFTER A BRIEF OUTAGE THE LIGHTS CAME BACK ON - AND I CONTINUED ON. LATER THAT EVENING APPROXIMATELY 11P, IN THE DARK, I WAS TO RETURN HOME. THE HEADLIGHTS FAILED TO LIGHT AFTER SEVERAL ATTEMPTS AND I HAD TO DRIVE HOME WHILE HOLDING MY HIGH BEAM SELECTOR IN THE FLASH TO PASS POSITION. AFTER APPROXIMATELY 7 MILES THE HEADLIGHTS CAME BACK ON AND I MADE IT HOME. I CHECKED THE INTERNET AND FOUND A 'CUSTOMER SATISFACTION' CAMPAIGN, THOUGH NOT A RECALL. I CALLED THE DEALERSHIP AND EXPLAINED THE ISSUE, THEY HAD ME IN THE NEXT DAY, REPLACED THE PART AND HAD ME BACK ON THE ROAD IN UNDER AN HOUR, AT NO COST. THE PART ALONE IS $260 ON INTERNET SITES, AND I'VE HEARD OF DEALER CHARGING 600-7000 DOLLARS FOR THE REPAIR - PRIOR TO THE CAMPAIGN. I'M SATISFIED AND HOPE IT IS FIXED FOR GOOD NOW.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING FAILED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE UPPER INTERMEDIATE SHAFT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000. UPDATED 8/10/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 11/30/2015 *JS

HEADLIGHTS GO OFF WITHOUT WARNING AT VARIOUS TIMES INCLUDING AFTER DARK AND AT VARIOUS SPEEDS. THEY COME ON AGAIN WITHOUT WARNING AND WITHOUT CONTROL FROM THE OPERATOR. NO MANIPULATION OF THE LIGHT CONTROLS APPEARS TO HELP OR IMPACT THIS RANDOM ACTION.

STEERING WHEEL SUDDENLY HARDER TO TURN. *TR

VEHICLE STEERING BECAME STIFF. BROUGHT TO LOCAL DEALERSHIP AND THE LOWER STEERING SHAFT AND INTERMEDIATE STEERING SHAFT WERE SEIZED FROM COLUMN. HAD TO HAVE BOTH STEERING SHAFTS REPLACED. DEFINITELY WAS DANGEROUS AND ACCIDENT COULD HAVE OCCURRED. TOTAL COST OF REPLACEMENT WAS $882.55. VEHICLE WAS REPAIRED AT SARAT FORD, 245 SPRINGFIELD ST., AGAWAM, MA 01001, 413-786-0430. IT IS MY UNDERSTANDING THAT THERE WAS A SAFETY REVIEW FOR THIS PROBLEM THAT WAS INITIATED IN THE FALL OF 2014. WHAT WAS THE END RESULT OF THE REVIEW? DO YOU ANTICIPATE A RECALL FOR THIS ISSUE? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR SERVICE AND IT WAS DETERMINED THAT THE UPPER INTERMEDIATE DRIVE SHAFT WAS STARTING TO SEPARATE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE ATTEMPTING TO TURN THE STEERING WHEEL LEFT OR RIGHT, IT WAS EXTREMELY TIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 (STEERING) AND 13V385000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,157. UPDATED 7/9/2015

WHILE DRIVING DOWN THE ROAD THE HEADLIGHTS JUST GO OUT AND DON'T COME BACK ON. *TR

HEADLIGHTS SUDDENLY GO OUT WHILE DRIVING AT NIGHT. SWITCHING BETWEEN SETTINGS DOES NOT BRIGHT THEM BACK ON. THE ONLY WAY TO HAVE ANY HEADLIGHTS ON AT ALL IS TO PULL AND HOLD THE BAR THAT TURNS ON THE BRIGHTS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WITHOUT WARNING, THE LOW BEAM HEADLIGHTS FAILED TO WORK WHILE OPERATING THE VEHICLE. THE CONTACT HAD TO USE THE HIGH BEAMS AND THE DAYTIME RUNNING LAMPS EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

I RECENTLY(2 MONTHS) RETURNED MY 2003 GRAND MARQUIS DUE TO THE HEADLIGHTS GOING OUT INTERMITTENTLY. MY MECHANIC EXPLAINED THAT THERE WAS A RECALL FOR THE FAILURES OF THE LCM. THE DEALERSHIP REPLACED THE DEVICE IN JANUARY. LAST NIGHT WHILE I WAS DRIVING IN THE DARK, THE LIGHTS WENT OUT AGAIN. THIS WILL AGAIN NEED TO BE REPLACED. ARE THEY USING FAULTY PARTS FOR THE RECALL? THIS IS VERY DANGEROUS AND I AM LUCKY TO BE ALIVE TO EVEN TYPE THIS TODAY. *TR

I NOTICED A LOUD GROANING SOUND FROM MY CAR ANYTIME I TURNED LEFT OR RIGHT. I TOOK IT TO AN INDEPENDENT SHOP, WHICH FLUSHED THE POWER STEERING SYSTEM AND REPLACED THE POWER STEERING PUMP. AFTERWARDS, THE CAR'S STEERING WAS EVEN WORSE, TURNING FAILED MULTIPLE TIMES, WOULD NOT TURN LEFT OR RIGHT WITHOUT EXCESSIVE FORCE. I FEAR FOR THE SAFETY OF MYSELF AND MY 4-YEAR-OLD WHILE OPERATING THE CAR. IT IS STILL AT THE SHOP, NOW THEY WILL REPLACE RACK AND PINION SHAFT, AND/OR LOWER INTERMEDIATE SHAFT, TOTALING NEAR $2000. I CANNOT AFFORD TO PAY, NOT WHEN THERE IS A RECALL FOR GRAND MARQUIS' 2005-2011, MANUFACTURED MARCH 4, 2004-2011 (RECALLS 13S08, 14S25) FOR THE EXACT SAME ISSUES. PLEASE HELP, MY CAR WAS MANUFACTURED WITHIN THIS WINDOW, ON APRIL 30, 2004. *TR

I LEFT THE HOUSE AFTER DARK TO PICK UP MY HUSBAND FROM WORK. WHEN I GOT TO HIS JOB I TURNED THE CAR OFF BECAUSE I WAS EARLY. WHEN HE GOT TO THE CAR AND I RESTARTED IT THE HEADLIGHTS DID NOT COME ON. THEY CAME BACK ON AFTER I USED THE TURN SIGNAL ABOUT 2 MINUTES LATER. AFTER THAT WE NOTICE THAT OCCASIONALLY THE LIGHTS WOULD GO OFF WHILE DRIVING AT NIGHT BUT WOULD COME BACK ON AFTER A COUPLE OF MINUTES. UNTIL ONE NIGHT WHEN THEY STOP WORKING ALTOGETHER. IT STAYED THAT WAY TILL WE TOOK IT TO A DEALERSHIP WHERE THEY INFORMED US THAT THEY WERE AWARE OF IT HAPPENING TO OTHER CARS BUT THE PIECE THAT WE NEEDED WAS ON BACK ORDER AND WE WOULD HAVE TO WAIT FOR ONE AND A HALF MONTHS. WHILE WE WERE WAITING THE ONLY WAY TO HAVE HEADLIGHTS WHILE DRIVING WAS TO HOLD THE HIGH BEAMS STICK BECAUSE IT WOULDN'T EVEN WORK IF YOU PUSHED THE HIGH BEAMS TO THE ALWAYS ON POSITION. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE TURNING, THE STEERING FAILED WITHOUT WARNING AND WOULD NOT RESPOND. THE FAILURE RECURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,083.

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEADLIGHTS FAILED TO COME. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER RECEIVED A LETTER FROM FORD ANNOUNCING A RECALL PROGRAM (14N01). THE LETTER STATED THERE MAYBE A POSSIBILITY THAT AN ELECTRONIC MODULE LIGHTING CONTROL MODULE THAT SUPPLIES POWER TO THE HEADLIGHTS MAY FAIL. THE CONSUMER STATED SHE BEGAN NOTICING THE HEADLIGHT FAILURE IN JUNE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DETERMINED THE PROBLEM WAS COVERED BY THE RECALL PROGRAM. THE DEALER ORDERED THE REPLACEMENT. HOWEVER, THE MANUFACTURER WAS UNABLE TO PROVIDE A DATE, AS TO WHEN THE PART WOULD BE AVAILABLE. *JB

STEERING HAS BECOME PROGRESSIVELY MORE DIFFICULT OVER THE PAST TWO MONTHS. INITIALLY THE TIGHT STEERING WOULD GO AWAY AFTER DRIVING, OR ONLY BE SLIGHTLY NOTICEABLE. HOWEVER AT THIS POINT, THE WHEEL CAN ONLY BE TURNED BY APPLYING SIGNIFICANT FORCE, AND THEN WHEN THE WHEEL DOES TURN, IT DOES SO IN A JERKY FASHION.

HEADLIGHTS GO OUT UNEXPECTEDLY AND W/O WARNING. THIS HAS HAPPENED AT ALL DIFFERENT SPEEDS, IN A PARKING LOT 5-10MPH, ON ROADWAY 30-45MPH AND ON THE HIGHWAY65-70MPH. LIGHTS WILL COME BACK ON JUST AS UNEXPECTEDLY W/O APPARENT CAUSE. HAVE SHUT DOWN AND RESTARTED CAR WITH NO EFFECT, TURNED LIGHT SWITCH ON/OFF, NO EFFECT AND THEN THEY WILL TURN ON AFTER SEVERAL MINUTES WHILE PARKED. SOMETIMES THE LIGHTS WILL TURN ON AND OFF SEVERAL TIMES BEFORE STAYING LIGHT. *TR

I HAVE ESCAPED QUITE A FEW ACCIDENTS ON MY WAY HOME. WITH THE NEW TIME CHANGE, I LEAVE WORK RIGHT AT DUSK. THE LIGHTS WILL NOT COME ON. I LIVE WAY OUT IN THE COUNTRY AND HAVE TO DRIVE 15 MILES OUT. I HAVE TO SWITCH TO MY HIGH BEAM WHEN A CAR IS COMING MY WAY, AND I BLIND IT AND OTHER CARS AS WELL. I AM SOOOO TIRED OF THIS. I AM GOING TO CAUSE A TERRIBLE ACCIDENT !!!! I TOOK MY RECALL LETTER TO THE FORD CAR DEALERSHIP HERE IN TOWN MONTHS AND MONTHS AGO. I KEEP CALLING FOR AN UPDATE, AND THEY SAY THAT THE PART HAS NOT COME IN. WHAT CAN I DO? *TR

MY LIGHTS WILL NOT COME ON THEY JUST SWITCH OFF SOMETIMES. I HAVE THE HOLD THE BRIGHTS JUST FOR THE LIGHTING TO GET HOME... *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT AFTER TURNING THE STEERING WHEEL, IT FAILED TO RETURN TO THE CENTER. ADDITIONALLY, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN WHEN MAKING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

TL- THE CONTACT STATED 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA ACTION NUMBER: PE08066 (EXTERIOR LIGHTING) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIR. THE CONTACT HAD MENTION HE HAD EXPERIENCED THE FAILURE ON MULTIPLE OCCASION. HE STATED WHILE DRIVING AT VARIOUS SPEEDS SPONTANEOUSLY BOTH FRONT AND REAR TAIL LIGHTS FAIL TO ILLUMINATE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. AZ

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW SWITCH WAS INOPERABLE. THE SWITCH WAS PREVIOUSLY REPLACED TWICE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. UPDATED 11/21/14*CN UPDATED 8/13/2015 *JS

THE LEFT HAND (DRIVER SIDE) HEAT SHIELD THAT COVERS THE EXHAUST MANIFOLD HAS COMPLETELY RUSTED AT THE BOLTING POINTS CAUSING THE COVER TO DISLODGE AND DRAG AGAINST THE STEERING SHAFT . SEVERAL TIMES WHILE TURNING AT INTERSECTIONS, ESPECIALLY WHEN MAKING LEFT TURNS, THE STEERING WOULD TEMPORARILY LOCK UP FOR A FEW SECONDS MAKING TURNING EXTREMELY HAZARDOUS. ONCE I ALMOST STRUCK ANOTHER VEHICLE DUE TO THE STEERING BEING LOCKED WHILE TURNING. I INITIALLY SUSPECTED LOW POWER STEERING FLUID BUT FLUID CHECKED CORRECT AND PUMP SEEMS TO BE WORKING FINE. I DID NOT NOTICE THE RUSTED COVER PINNED BETWEEN THE STEERING SHAFT AND MANIFOLD UNTIL I REMOVED THE ENGINE COVER AND AIR INTAKE TUBING TO ACCESS THE SPARK PLUGS. I REMOVED THE RUSTED SHIELD AND THE CAR TURNS JUST FINE NOW. I HAVE THE RUSTED SHIELD AVAILABLE FOR INSPECTION IF NEEDED. THANKS *TR

I WENT TO DRIVE MY CAR FROM MY HOME PARKING SPACE AND WHEN TRIED TO TURN THE WHEEL IT WOULDN'T TURN. I TRIED AGAIN AND GOT THE STEERING WHEEL TO TURN SOME AMOUNT BUT IT WAS PRETTY HARD TO DO. AS I TURNED THE WHEEL A LITTLE MORE IT EASED UP A BIT AND THEN BECAME HARD AGAIN. PART OF TURNING THE WHEEL IS QUITE HARD AND THEN PART IS A LITTLE MORE NORMAL. THE STEERING SEEMS VERY BAD AND HARD TO CONTROL. I HAD NO PREVIOUS PROBLEMS AND HAVE NOT SUFFERD ANY DAMAGE FROM DRIVING. I WAS AFRAID SOMETHING WAS LODGED IN THE ENGINE COMPARTMENT SO I CHECKED AND COULD SEE NOTHING OUT OF THE ORDINARY. I PARKED THE CAR AND DROVE MY OTHER CAR FOR THE WEEK. SOMETHING IS PHYSICALLY WRONG WITH THE CAR STEERING AND I FEEL IT IS UNSAFE TO DRIVE ON ANY ROAD. I'M AFRAID IT WILL BREAK WHILE DRIVING. THE CAR IS NOT DRIVEN VERY MUCH AND IS IN PRETTY NICE SHAPE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE STEERING SHAFT WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.

I WAS DRIVING ALONG AND STARTED TO TURN UP A STREET AND IT TOOK 2 LANE'S BECAUSE THE STEERING CALM. FROZE UP AND HARD TO TURN. I TOOK IT TO THE FORD DEALER AND THEY TOLD ME ALL THE 2004 FORD GRAND M. HAVE THE SAME PROB. . HOWEVER ,THEY HAVE NOT BEEN RECALLED ONLY THE 2005 - 2011. I HAD IT FIXED BECAUSE I NEED MY CAR. ITS THE LOWER STEERING SHAFT. BY THE WAY THE CAR ONLY HAS 33890 MILE'S. I ONLY DRIVE IT TO CHURCH ON SUNDAY'S AND TO THE FOOD STORE ONCE A WEEK SO IT SITS A LOT, HOWEVER NOT THE PROB. FROM SITTING, JUST CRAPPIE PART'S. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE CONTACT MENTIONED THAT BOTH. THE LOW AND HIGH BEAM LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO VEHICLE HEADLIGHTS TURN OFF RANDOMLY AND CONSUMER UNABLE TO TURN THEM BACK ON. *SMD THE CONSUMER STATED THE PART NEEDED, WAS ON A 3 MONTH BACK ORDER. *JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 162,000.

HEADLIGHTS RANDOMLY TURN OFF WHILE DRIVING. FORD STATES THIS IS NOT A SAFETY ISSUES, IT IS! CAN'T BE DRIVING WITHOUT HEADLIGHTS; CAN CAUSE ACCIDENTS, TICKETS, FAILURE TO PASS STATE INSPECTIONS, ETC. FORD HAS ISSUED CUSTOMER RELATIONSHIP CAMPAIN 14N01, BUT THE PART TO FIX THIS PROBLEM IS ON BACK ORDER, AND THEY ARE UNABLE OR UNWILLING TO GIVE ANY TIME FRAME ON WHEN PART WITLL BE AVAILABLE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A MANUFACTURER'S RECALL REGARDING THE HEADLIGHT MODULE AND WAS INFORMED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED HEADLIGHT FAILURE ON MULTIPLE OCCASIONS. THE VIN WAS UNAVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS NOT FOUND. THE FAILURE MILEAGE WAS UNKNOWN.

TRIED TO STEER AND STEERING WHEEL WOULD NOT TURN. IT FELT LIKE THE STEERING WHEEL LOCKED. WHAT IF IT HAPPENED ON THE HIGHWAY AT A HIGH SPEED????? *TR

1ST INCIDENT: HEADLIGHTS WENT OFF ABOUT 2 MINUTES AFTER STARTING CAR AND BEGINNING TO DRIVE . WOULD NOT TURN ON AGAIN WHILE DRIVING OR WHEN CAR WAS STOPPED AND RUNNING. TURNED OFF CAR AND TRIED AGAIN. HEADLIGHTS WORKED FOR ABOUT 30 SECONDS. CONTINUING THIS PATTERN AFTER 2 WEEKS. HEADLIGHTS DO COME ON WHEN HIGH BEAM 'FLASH' LEVER IS HELD IN ON POSITION.. HAVE NOT TESTED HOW LONG THEY WILL STAY ON. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,203.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, A FUEL ODOR EMITTED FROM THE VEHICLES VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

OUR HEADLIGHTS JUST STOPPED WORKING. YOU CANT TURN THEM ON AND THE ONLY WAY YOU CAN TURN THE HEADLIGHTS ON IS TO PUSH THE STICK FORWARD AND HOLD IT FORWARD WHILE YOU ARE DRIVING DOWN THE ROAD. OTHER THAN THAT, THEY WONT COME ON. ALL OTHER LIGHTS ARE OPERATING FINE. *TR

AFTER BEING IDLE FOR APPROXIMATELY ONE WEEK, AND DRIVING THE CAR FROM THE DRIVEWAY, THE STEERING WHEEL BECAME VERY LOOSE AS IF THE STEERING WHEEL WAS GOING TO FALL OFF. THERE IS A CLICKING NOISE MADE AS YOU TURNED THE STEERING WHEEL AND THE WHEELS DO TURN ON THE CAR. WE HAD THE CAR TOWED TO A FORD DEALERSHIP TO HAVE THE CAR INSPECTED AND POSSIBLY REPAIRED. WE DO LIVE IN A SNOWBELT AREA WITH LOTS OF SALT ON THE ROADS. I DID NOTICE THAT FORD ISSUED A RECALL FOR THE SAME MODEL CAR FOR YEARS 2005 THROUGH 2011 AND WONDER IF THIS IS A SIMILAR PROBLEM THOSE CARS SUFFERED BUT WAS NOT NOTICED IN THE PREVIOUS YEAR(S). *TR

BOTH HEADLIGHTS SUDDENLY WOULDN'T TURN ON. VERY DANGEROUS. NIGHT DRIVING PROHIBITED. FORD HAS AGREED TO REPAIR DUE TO VOLUNTARY RECALL. GLAD THIS DIDN'T HAPPEN WHEN I WAS OUT AT NIGHT. I LIVE NEAR DARK DANGEROUS HIGHWAYS AND THIS COULD HAVE LED TO FATAL DRIVING CONDITIONS HAD IT HAPPENED ON THE ROAD AT NIGHT.THIS SHOULDN'T BE A "VOLUNTARY" RECALL WHERE YOU HAVE TO CALL FORD TO GET THE FIX. *TR

HEADLIGHTS WOULD NOT LIGHT HAD TO HOLD THE DIMMER SWITCH TO FLASH. WHAT IS THE POTENTIAL COST OF A FATALITY DUE TO THE HEADLIGHTS GOING OUT WHILE DRIVING DOWN THE ROAD? WAKEUP FORD.... DON'T YOU SEE THE BIG PICTURE OR ARE YOUR LIGHTS OUT TOO?!!!! *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER STATED THAT THE POWER STEERING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED, BUT REFUSED TO FIX THE PROBLEM. THE FAILURE MILEAGE WAS 110,000. UPDATED 8/22/14*CN

WHILE MY WIFE WAS DRIVING HOME AT NIGHT, HER HEADLIGHTS WENT OUT ON HER 2004 MERCURY GRAND MARQUIS. SHE TRIED ALL COMBINATIONS TO GET THE LIGHTS BACK ON AND HAD TO HOLD THE HIGH BEAM PASSING LIGHT UP WHILE DRIVING THE REST OF THE WAY HOME. I TOOK THE CAR TO THE LOCAL FORD DEALER TO GET IT REPAIRED AND THEY TOLD ME IT COULD TAKE A MONTH OR MORE TO GET THE PART TO FIX IT. IN OUR AREA, THUNDERSTORMS COME UP REGULARLY DURING THE DAY, SO THE CAR CAN'T EVEN BE DRIVEN DURING THE DAY. FORD MOTOR COMPANY SAYS THAT THEY CAN'T PROVIDE A LOANER OR A RENTAL SO THAT WE CAN DRIVE SAFELY UNTIL IT IS FIXED. I DON'T UNDERSTAND WHY HEADLIGHTS GOING OUT IS NOT A SAFETY ISSUE. *TR

MY 2004 GRAND MARQUIS IS STEERING LIKE A TANK. I TOOK IT TO MY MECHANIC AND HE INFORMED ME THAT THE LOWER IMMEDIATE SHAFT WAS CORRODED AND THAT THERE WAS A RECALL 13S08 BY FORD FOR THIS STEERING PROBLEM AND THAT I SHOULD TAKE MY CAR TO A FORD DEALER. WHEN I GOT HOME I CHECKED TO SEE IF THE RECALL WAS LEGIT. THE RECALL STATED THAT ONLY 2005 THRU 2011 CARS WERE AFFECTED. I CALLED FORD CUSTOMER SERVICE TO SEE IF MY 2004 WITH THE SAME PROBLEM COULD BE COVERED BY THIS RECALL AND THEY SAID THAT THEY COULD DO NOTHING! *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN TURNED ON MANUALLY OR WHEN TURNED ON BY THE AUTOMATIC SENSOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.

VEHICLE HARD TO STEER. HAD TO REPLACE LOWER STEERING SHAFT. *TR

I WAS DRIVING DOWN AN INTERSTATE FREEWAY AT 65MPH AND CAME TO A CURVE, THE STEERING WAS VERY TIGHT AND WAS UNABLE TO KEEP THE CAR IN MY LANE. LUCKILY THERE WAS NO ONE NEXT TO ME AT THE TIME. FROM THAT TIME ON THE STEERING KEPT GETTING TIGHTER AND TIGHTER. I HAD TO USE BODILY FORCE TO PHYSICALLY TURN THE STEERING WHEEL. I TOOK THE CAR TO AN AUTO REPAIR SHOP AND THE ISSUE WAS DIAGNOSED AS A FAULTY STEERING SHAFT JOINTS. I HAD TO HAVE THE LOWER STEERING SHAFT REPLACED. I WAS INFORMED THAT 2005- 2011 MERCURY GRAND MARQUIS WERE RECALLED FOR THIS ISSUE. AS OF WRITING THIS 2004 GRAND MARQUIS ARE NOT INCLUDED. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE LOOKED INTO FURTHER. I BELIEVE FORD/MERCURY SHOULD BE RESPONSIBLE FOR THE COST OF THIS REPAIR. *TR

STEERING WAS TIGHT AND AS I TURNED THE WHEEL, THE STEERING BECAME LOOSE. I TOOK THE VEHICLE TO MY MECHANIC AND HE TOLD ME THAT THE STEERING SHAFT ASSEMBLY HAD TO BE REPLACED BECAUSE OF RUST. HE ALSO TOLD ME THAT I WAS CLOSE TO HAVING A FULL STEERING COLLAPSE. I NOW KNOW THAT THIS WAS A RECALL ITEM ON THE 2005 - 2011 MERCURY GRAND MARQUIS. WHY WASN'T THE 2004 VEHICLE INCLUDED?

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO BECOME DIFFICULT TO CONTROL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 68,000.

MY LIGHT CONTROL MODULE HAS BEEN DETERMINED BY THE LOCAL DEALER TO BE DEFECTIVE. I'VE BEEN TOLD IT IS ON BACK ORDER W/ NO ETA. I'VE SINCE BEEN TOLD THE NHTSA HAS INEXPLICABLY FOUND THIS TO "NOT BE A SAFETY ISSUE". I'M WONDERING ON WHAT PLANET THE NHTSA DRIVES THAT HAVING INTERMITTENTLY WORKING HEADLIGHTS IS NOT A SAFETY ISSUE? I AM EXPECTING A MORE DEFINITIVE AND TIMELY RESPONSE TO HAVING MY CAR REPAIRED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SWAY FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE CURRENT MILEAGE WAS 131,000. ..UPDATED 08/11/14 *BF THE CONSUMER STATED THIS VEHICLE'S MODEL YEAR WAS NOT INCLUDED IN THE RECALL. UPDATED 08/20/2014 *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT NOTICED THAT THE VEHICLE CONTINUOUSLY LEAKED COOLANT. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY STATED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT DISCLOSE THAT THE PART WAS MODIFIED FROM PLASTIC TO METAL. THE CONTACT EXPERIENCED MULTIPLE LEAKS BEFORE THE PART WAS MODIFIED TO METAL. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. REMAILED 08/18/14*LJ UPDATED 9/18/14*CN UPDATED 02/11/2015*JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHENEVER THE AIR CONDITIONER MECHANISM WAS ACTIVATED THE AIR FAILED TO FLOW THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INFORMED THE CONTACT THAT THE AIR CONDITIONER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.

LOWER INTERMEDIATE STEERING SHAFT BECAME CORRODED AT CENTER JOINT CAUSING STEERING TO BIND AND STICK WHEN STEERING WHEEL WAS RELEASED AS THE VEHICLE WAS EXITING A TURN. THIS REQUIRED THE DRIVER TO MAKE A CONCERTED EFFORT TO OVERCOME THE BINDING TO RETURN THE WHEELS TO A STRAIGHT POSITION. PART WAS REPLACED AT LOCAL DEALER. THIS IS THE SAME PROBLEM NOW ON A RECALL FOR 2005 TO 2011 MERCURY GRAND MARQUIS' AND MY 2004 MARQUIS SHAFT HAS THE SAME PART NUMBER AS THE RECALLED PART ON THE 2005 TO 2011 MARQUIS'. CALLED FORD CUSTOMER SERVICE AND FORD WILL NOT REPLACE AND REFUND THE REPAIR MONEY ON MY VEHICLE. AS THIS IS THE SAME PART AND SAFETY ISSUE FOR THE 2005 TO 2011 AND ALSO AFFECTS OTHER MERCURY'S PRIOR TO 2004, FORD SHOULD BE REQUIRED TO EXTEND THIS RECALL FOR ALL AFFECTED VEHICLES. NHTSA CAMPAIGN NUMBER 13V385000. *TR

I HAVE PAID OVER 500 BUCKS THE FIRST TIME FOR THE LIGHTING CONTROL MODULE. I HAD MY HEADLIGHTS CUT OFF ON ME WHILE I WAS DRIVING ONE DAY MORE THAN 3 YEARS AGO. I HAD TOMMY VAGHUN IN HOUSTON TX REPAIR IT. NOW I HAVE THE SAME PROBLEM AGAIN. THIS IS A PART THAT IS VERY EXPENISVE TO REPAIR. I HAVE NO CLUE WHAT THE PROBLEM IS THAT MAKES THIS HAPPEN. THIS IS A VEHICLE SAFETY ISSUE WITH NO DOUBT. THIS SHOULD BE A PROBLEM THAT FORD PAYS FOR THE REPAIRS. I CAN NOT DRIVE ANYWHERE AT NIGHT WITH OUT THE LIGHTS TURNING OFF. I HAVE TO HOLD THE FLASH TO PASS TO HAVE HEADLIGHTS. *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WOULD FLICKER ON AND OFF WHILE ACTIVATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE LIGHTING CONTROL MODULE WAS REPLACED HOWEVER, THE FAILURE RECURRED RANDOMLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

WHILE DRIVING IN THE EVENING ON AN UNLIT ROAD WITH MY 10YR OLD IN THE CAR MY HEADLIGHTS JUST WENT OUT. THERE WAS NO PLACE TO PULL OVER AND WE CAME WITHIN INCHES OF ENDING UP IN A RAVINE. I HAVE READ YOUR NHTSA REPORT ON THE ISSUES WITH FORD LCMS AND I FIND IT RIDICULOUS THAT THIS IS NOT CONSIDERED A SAFETY ISSUE. THE INTERNET IS FULL OF COMPLAINTS ON THIS PART THAT FORD KNOWS WILL GO BAD AND STILL THERE IS NO RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED. THE LIGHTS RE-ILLUMINATED AFTER THE CONTACT PULLED OVER AND WAITED 5-10 MINUTES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 60,000. UPDATED 06/10/14 MA

THIS MERCURY ALONG WITH COUNTLESS OTHERS HAS THE HEADLIGHTS GO OUT AS YOU DRIVE DOWN THE ROAD. IF THIS IS NOT A SAFETY ISSUE I DON'T KNOW WHAT IS. I HAVE TO PULL OFF THE ROAD AND WAIT TILL THEY COME BACK ON. I CALLED MY LINCOLN DEALER AND THEY SAID IT WAS $107/HOUR TO DIAGNOSE THE PROBLEM. IF IT IS THE LIGHTING CONTROL MODULE AS IT RUMORED TO BE THE BAD PART, THE COST IS ANOTHER $800. I THINK THIS SHOULD BE A SAFETY RECALL BEFORE PEOPLE ARE KILLED. *TT

I WAS TRAVELING FROM MEMPHIS TN. BACK HOME TO JONESBORO AR. AND THE LIGHTS JUST STOP WORKING IT WAS ABOUT 9:30 AT NIGHT ON EXPRESSWAY AND ALL OF A SUDDEN NO LIGHTS AND THEY DIDN'T COME BACK ON THE HEADLIGHTS AND I HAD TO PULL THE FLASH TO PASS FOWARD AND HOLD JUST TO HAVE LIGHTS THE WHOLE TRIP HOME HOLDING IT AND HAVING TO DRIVE WITH OTHER HAND DIFFICULT. SO IT IS A SAFETY ISSUE TO ME AND THE MANY OTHERS WITH THIS ISSUE THANKS I PRAY Y'ALL DO A RECALL ON THAT PART TO FIX THE MANY DRIVERS WITH THE SAME PROBLEMS. *JS

I WAS GETTING READY TO LEAVE MY OFFICE AT DARK, STARTED MY CAR AND HEADLIGHTS DID NOT COME ON, EVERYTHING ELSE WAS WORKING. IT IS NOW APRIL 10, 2014. ABOUT 2 MONTHS AGO MY LIGHTS HAVE BEEN WORKING INTERMITTENTLY, I WILL BE DRIVING DOWN HIGHWAY AND THEY WILL GO OUT. I PULL THE TURN LEVER TO BRIGHT LIGHTS AND THEY WORK, LET IT GO AND THEY GO OUT. SOMETIMES THEY WILL COME BACK ON, SOMETIMES NOT. IT'S GETTING WORSE AND WORSE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT BOTH HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE LIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING, HEADLIGHTS GO OUT. THERE ARE HUNDREDS OF REPORTS ABOUT THIS ON THE WEB, BUT FORD HAS DONE NOTHING ABOUT IT. THEY DON'T EVEN TELL OWNERS WHAT TO DO WHEN THE HEADLAMPS GO OUT IN SUCH A DANGEROUS EMERGENCY. (BY HOLDING THE HEADLIGHT CONTROL ARM BACK IN THE HIGH BEAM POSITION, THE HEADLAMPS WILL GO ON (IN MY CASE) AS IS REPORTED BY OTHERS.) (THAT FATALITIES ARE NOT REPORTED IS IRRELEVANT. THIS IS EXTREMELY SERIOUS DEFECT AND FORD HAS BEEN COVERING IT UP FOR YEARS.) -30- *TR

THE OCCUPANTS (MALE DRIVER, FEMALE PASSENGER) WERE DRIVING DURING DAYLIGHT HOURS BACK HOME FROM AN APPOINTMENT. AS THE VEHICLE APPROACHED A CURVE THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL TO ANY EXTENT TO HOLD HIS LANE IN THE CURVE. THE VEHICLE CRASHED THROUGH A GUARD RAIL AND CAME TO REST IN A FIELD. THE DRIVER SUSTAINED BUMPS & BRUISES. THE PASSENGER SUSTAINED A BROKEN STERNUM AND BACK PAIN. THE CAR WAS A COMPLETE LOSS (TOTALED) AS DETERMINED BY THE INSURANCE COMPANY. WHEN THE RECENT GM RECALL OCCURRED I CHECKED THE INTERNET REGARDING FORD/MERCURY PRODUCTS. MERCURY HAD A RECALL FOR 2005-2011 VEHICLES FOR FAULTY STEERING COLUMNS THAT COULD LEAD TO ACCIDENTS. HOWEVER, THERE WERE MULTIPLE REPORTS FROM 2004 OWNERS WITH THE SAME ISSUES. THEREFORE, I DIDN'T TO SUBMIT THIS INCIDENT TO THE NTSB. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN HOLSTER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,232 AND THE CURRENT MILEAGE WAS 128,000. UPDATED 06/10/14 MA THE STEERING SHAFT WAS REPLACED. UPDATED 07/03/14

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL HAD BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER INTERMEDIATE SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 90,000. UPDATED 06/24/14 MA THE CONSUMER STATED THERE WAS A RECALL ISSUED FOR 2005 MODEL YEAR AND BEYOND VEHICLES BUT EXCLUDED 2004 VEHICLES WITH SAME FAILURE. UPDATED 06/26/2014 *JS

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD NOT RETURN TO CENTER. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 63,500 AND THE CURRENT MILEAGE WAS 64,300. THE VIN WAS NOT AVAILABLE.

I NOTICE SMALL PAINT PEELING AT FIRST AROUND BACK WINDOW THEN SINCE HAVE SEVER PAINT ISSUES ON BOTH SIDES OF CAR NEAR REAR WINDOW GOING TO ROOF . ALSO OTHER POINTS ON CAR BODY PAINT PEELING NOT STAYING TO CAR SURFACE . THIS CAR HAS NOW ONLY 44000 AND HAS BEEN RARELY USED AND MOSTLY GARAGED . IT WAS A GIFT FROM MY PARENTS WHOM ARE NOW PASSED AWAY. I AM AT THIS POINT IN DISBELIEF BECAUSE I ONLY USE THIS CAR MOSTLY IN SUMMER . I AM DISABLED AND A US COAST GUARD VETERAN AND FEEL THIS IS AN ISSUE FROM IMPROPER PAINT APPLICATION OR METAL PREPARATION FORM DAY OF BUILD . RECALL NEEDED A.S.A.P. *TR

I WAS DRIVING HOME WITH MY WIFE AND WIPERS CAME ON IN DELAY MODE BY THEMSELVES WITHOUT ME TOUCHING ANYTHING . I CALLED MY DEALER AND WAS TOLD THAT THEY THOUGHT IT WAS THE WIPER MOTOR OR THE MULTI FUNCTION SWITCH . FIRST I REPLACED MULTI FUNCTION SWITCH AND THE SAME ISSUE WIPER CAME ON IN DELAY MODE . I THEN REPLACED THE WIPER MOTOR AND THAT WORKED UNTIL 3/19/14 WHILE I TOOK MY CAR OUT FOR MY 31ST WEDDING ANNIVERSARY WITH MY WIFE WE WERE DRIVING TO GO TO DINNER AND MY WIPER CAME ON ONCE AGAIN AT THIS POINT I AM SO OUTRAGED AT THIS BECAUSE I JUST PUT NEW WIPER BLADE ON 2 DAYS BEFORE AND THEY JUST STARTED GOING ON IN THE SAME WAY AS BEFORE IN DELAY MODE . I ONCE AGAIN HAVE TO LOOK INTO THIS WIPER ISSUE AND I AM SICK TO DEATH NOTHING EVER GETS RECALLED OR THE COST TAKEN BY FORD FOR THE MANY ISSUES WITH THIS CAR. THERE IS NOW 44000 MILE ON A CAR I ONLY USE WHEN IT'S NICE OUT AND THIS IS JUST ONE MORE PROBLEM TO DEAL WITH AGAIN . *TR

WHILE DRIVING AT NIGHT THE HEADLIGHTS GO ON AND OFF AT WILL. HAVE TO HOLD HEADLIGHT LEVER TO GET LIGHTS ON AND ONLY THEN BRIGHT LIGHTS.VERY UNSAFE. *TR

WHILE DRIVING AT NIGHT JUST PRIOR TO ENTERING I-77 IN COLUMBIA SC MY HEADLIGHTS WENT OFF WITHOUT WARNING. I COULD ONLY KEEP THEM ON BY HOLDING DOWN THE HIGH BEAM LEVER UNTIL I GOT HOME. SINCE THEN THEY WILL SOMETIME WORK AND SOMETIME NOT. I TOOK IT TO THE LOCAL FORD DEALERSHIP AND THEY GAVE ME AN ESTIMATE OF $943.00 FOR PARTS AND LABOR. IN READING OTHER COMPLAINTS I SEE THIS IS NOT AN UNUSUAL COMPLAINT AS IT HAS HAPPENED TO OTHERS. IS THERE ANY HELP FROM THE MANUFACTURE AS I AM SURE THE LOCAL DEALERSHIP IS NOT SYMPATHETIC TO THE PROBLEM. THIS IS A DANGEROUS PROBLEM AS IT COMES WITHOUT WARNING AND I COULD BE ANYWHERE AT ANY SPEED. THIS WAS MY MOM'S CAR AND I THANK GOD IT HAPPENED TO ME AND NOT HER BEFORE SHE PASSED AWAY. *TR

WE WERE DRIVING ON RTE 202 IN CHALFONT, PA AND TURNED ONTO RTE 152 HEADING SOUTH. WHILE DRIVING ALONG AN UNLIT PART OF THE ROAD, THE HEADLIGHTS WENT OUT. THE SWITCH WAS NOT WORKING TO TURN ON OR OFF. I WENT OFF THE ROAD BUT WAS ABLE TO RECOVER SAFELY. I TURNED THE CAR AROUND AND HEADED HOME. LIGHTS CAME ON AND OFF AGAIN IN ABOUT 3 MINUTES. LIGHTS CONTINUE TO GO OFF RANDOMLY WHEN CAR IS DRIVEN AT NIGHT TIME. *TR

2004 GRAND MARQUIS LS, WHILE DRIVING AT NIGHT THE HEADLIGHTS WOULD TURN OFF ON THERE OWN THEN COME BACK ON 5-10 MINUTES LATER THEN SHUT OFF AGAIN A SHORT WHILE LATER. MY HEADLIGHTS ARE NORMALLY POSITIONED IN THE AUTO LAMP MODE, IT WAS NO HELP TO TURN LIGHT OFF AND TRY IN THE MANUAL MODE THEY JUST CAME BACK ON WHEN IT FELT LIKE IT. IN SIDE DASH LIGHTS AND OUTSIDE PARKING/DRIVING LIGHTS WORKED NORMALLY, EMERGENCY FLASHERS WORKED NORMALLY. IN THE LATEST OCCURRENCE (12/17/2013) MY HEADLIGHTS WENT OUT 5 TIMES IN A 13.5 MILE DRIVE HOME . THIS IS A VERY DANGEROUS AND SHOULD BE LOOKED INTO AT ONCE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND BECAME DIFFICULT TO TURN WITHOUT FORCE. THE CONTACT HAD TO USE EXTREME BODLIY FORCE TO COMPLETE ANY TURNS. THE FAILURE WAS RECURRING. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE STEERING SHAFT AND BEARINGS WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.

I WAS DRIVING ON THE INTERSTATE WHEN THE HEADLIGHTS WENT OFF SUDDENLY. THE ONLY WAY I COULD GET LIGHTS WAS BY HOLDING THE DIMMER SWITCH TOWARD ME ON BRIGHT. THEN IT WOULD SUDDENLY CLICK BACK ON AND THEN GO OFF AGAIN. IT WAS VERY SCARY. AFTER LOOKING THIS UP ON THE INTERNET THIS SAME SAFETY ISSUE HAS BEEN REPORTED NUMEROUS TIMES WITH THE EXACT SAME COMPLAINT. THIS IS VERY DANGEROUS. *TR

WHILE DRIVING DOWN THE STREET UNDER NORMAL CONDITIONS AT NIGHT, MY HEADLIGHTS WENT OUT UNEXPECTEDLY. THEY WOULD NOT TURN BACK ON, EITHER IN THE AUTOMATIC OR MANUAL "ON" SETTING. THIS PROBLEM CONTINUES TO HAPPEN. SOMETIMES THE LIGHTS WORK, BUT THEN WILL TURN OFF WITHOUT WARNING. I RESEARCHED THIS PROBLEM ON THE INTERNET AND THERE ARE MANY, MANY, OTHER COMPLAINTS EXACTLY THE SAME AS MINE, WITH THE SAME MAKE AND MODEL CAR. TO ME, THIS IS A MANUFACTURING DEFECT AND A MAJOR SAFETY CONCERN. CAN YOU IMAGINE THIS HAPPENING AT NIGHT ON THE HIGHWAY IN A SNOWSTORM? THE FAULTY PART SEEMS TO BE THE LIGHTING CONTROL MODULE, WHICH IN MY AREA COSTS $551.78, AND LABOR IS ABOUT $90. *TR

THE POWER STEERING DID NOT FEEL RIGHT TO ME SO I TOOK IT TO TRIANGLE SERVICE CENTER, 177 BOSTON RD, CHELMSFORD. THEY INSPECTED THE POWER STEERING SYSTEM AND THE INTERMEDIATE (LOWER) SHAFT WAS BINDING AND NEEDED REPLACEMENT. HOWEVER, BECAUSE OF THE FORD RECALL FOR 2005-2011 FORD VEHICLES, I CAN NOT GET PARTS. I CALLED FORD AND WENT TO THE DRUM HILL DEALERSHIP IN LOWELL BUT SINCE THE 2004 MERCURY GRAND MARQUIS ARE NOT IN THE RECALL, I HAVE NO RECOURSE. THIS IS THE SAME PART THAT NHTSA INVESTIGATED AND CALLED FOR A RECALL ON THE 2005-2011 FORD VEHICLES. I BELIEVE THE 2004 VEHICLES SHOULD BE INCLUDED IN THE RECALL AS IT IS THE SAME PART IN THE POWER STEERING SHAFT THAT HAS FAILED IN THE 2004 THAT FAILS IN THE 2005-2011 MODELS.

I WAS TRAVELING DOWN THE HIGHWAY AT 55 WHEN I NOTICED MY HEADLIGHTS WERE NOT REFLECTING OFF THE ROAD SIGNS. I PULLED OVER AND CHECKED MY LIGHTS AND NOTICED I ONLY HAD PARKING LIGHTS NOT HEADLIGHTS AT ALL. I GOT BACK IN THE CAR AND TRIED THE LIGHT SWITCH BUT NOTHING CAME ON. I HAD TO HAVE THE CAR TOWED AND WAS TOLD THE LCM LIGHTING CONTROL MODULE HAS FAILED. AT A COST OF 400 DOLLARS. SAFETY HAZARD FORD KNOWS ABOUT BUT IS DOING NOTHING ABOUT IT. *TR

THE VEHICLE WAS BEING HARD TO STEER AND TURN - TOLD IT TO THE DEALER AND WAS DECLARED UNSAFE TO BE ON ROAD. HAD TO GET THE STEERING COLUMN CHANGED TO THE TURN OF $679.00 - STILL HAVE DEFECTIVE PART AND RECEIPT FOR THE WORK THAT WAS DONE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO CHANGE LANES, THE STEERING WHEEL SEIZED THEN RELEASED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 80,000.

I WAS DRIVING SOUTHBOUND ON ROUTE 95 FROM BALTIMORE TO WASHINGTON AT NIGHT. WHILE DRIVING, MY HEADLIGHTS SUDDENLY WENT OUT. I NORMALLY KEEP THE HEADLIGHTS SET ON THE AUTOMATIC MODE. WHEN THE HEADLIGHTS WENT OUT, I TURNED THE HEADLIGHT DIAL ON THE DASH TO EACH OF THE POSITIONS WITHOUT BEING ABLE TO REILLUMINATE THE HEADLIGHTS. I NOTICED THAT WHEN I PULLED THE TURN SIGNAL LEVER TOWARDS ME, THE HIGH-BEAMS WOULD GO ON, BUT THEY WOULD NOT GO ON WHEN THE LEVER WAS PUSHED AWAY FROM ME TO KEEP THE HIGH BEAMS ON WHILE FREEING MY HANDS. I THEREFORE HAD TO DRIVE FOR APPROXIMATELY 20 MILES WHILE KEEPING THE HIGHBEAMS ACTIVATED WITH MY LEFT HAND. THIS POSED PROBLEMS WHEN I NEEDED TO TURN THE WHEEL. I BROUGHT THE CAR TO MY LOCAL FORD DEALERSHIP, JERRY'S FORD IN ANNANDALE, VIRGINIA. EVEN THOUGH I KEPT THE CAR AT THE DEALERSHIP FOR SEVERAL DAYS, THEY WERE UNABLE TO DIAGNOSE THE PROBLEM BECAUSE THE HEADLIGHTS WERE PROPERLY FUNCTIONING. THE PROBLEM RECURRED WHILE I WAS DRIVING SOUTH ON I-95, HEADED TO NEW YORK, ON OCTOBER 6. AT THAT TIME I LOST THE HEADLIGHTS AND THEY REMAINED OUT FOR WELL OVER ONE HOUR, REQUIRING ME TO KEEP THE HIGH BEAMS ACTIVATED WITH MY LEFT HAND WHILE DRIVING THE CAR. I AM NOW EXPERIENCING THE PROBLEM ON NEARLY A DAILY BASIS. I MAKE SHORT TRIPS TO THE GROCERY STORE, LESS THAN A MILE FROM MY HOUSE, AT NIGHT, AND INVARIABLY LOSE THE HEADLIGHTS WHILE DRIVING HOME. ONE TIME I WAS ABLE TO RESTORE THE HEADLIGHTS BY TURNING THE DIAL ON THE DASH TO THE MANUAL POSITION (FAR RIGHT). AT OTHER TIMES, THIS DOES NOT WORK. *TR

EXTERIOR HEADLIGHTS GO ON AND OFF INTERMITTENTLY. HAVE TO HOLD HIGH BEAM IN PLACE IN ORDER TO HAVE LIGHTS.WILL AUTOMATICALLY TURN OFF AND ON BY ITSELF. HAS BEEN DOING THIS FOR ABOUT A WK AND IS GETTING WORSE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A CONSTANT MOVEMENT IN THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THEY WERE UNABLE TO LOCATE THE PROBLEM. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PERTAINING TO THE LOWER AND UPPER INTERMEDIATE STEERING SHAFT FOR THE GRAND MARQUIS MODEL YEARS 2005-2011 BUT NOT THE 2004 MODEL YEAR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

WHILE DRIVING PA TURNPIKE HEADLIGHTS CUT OFF WITH NO WARNING OR ANY"FLICKERING",REPLACE,BULBS & FUSES. DIDN'T HELP.. THE HEADLIGHTS WOULD NOT WORK ON AUTO OR MANUAL. THE ONLY WAY WE WERE ABLE TO SAFELY GET OFF HIGHWAY WAS HOLDING BRIGHT LITE SWITCH FORWARD. THIS ISSUE HAS MADE RECALLS OF "CERTAIN MODELS AND CERTAIN,BUT NOT MINE??? WHY AREN'T MARQUIS AND CROWN VIC ,THAT ARE"OUTSIDE" THE RECALL CAR LIST,THAT HAVE THE SAME PROBLEM INCLUDED???IS IT BECAUSE NOT ENOUGH PEOPLE INJURED OR DIED?? SO I'M STUCK WITH A CAR I CAN ONLY DRIVE DURING THE DAY !!! WTH? I LIVE ON DISABILITY AND WAS TOLD IT WAS A THOUSAND DOLLAR REPAIR... WHY WOULDN'T MERCURY CONSIDER CARS "OUTSIDE" THE RECALL YEARS BE TREATED LIKE THEY WERE PART OF THE RECALL,SINCE ALL THE SYMPTOMS ARE THE SAME?? THE DEALER MADE ME FEEL LIKE I WAS TRYING TO RIP HIM OFF OR SCAM HIM. THE HEADLIGHTS CUT OFF AND BACK ON AT THEIR DISCRETION.. I DON'T FELL SAFE DRIVING MY, FAIRLY LOW MILEAGE CAR(WELL MAINTAINED).DON'T BELIEVE I'LL BE DRIVING FORD PRODUCTS AFTER THIS. IF FORD WOULD AT LEAST HELP THOSE OF US OUT HERE,BY MAKING THE LCM SOLD TO US AT A FREE/AT COST ,PRICING !I FEEL THAT WOULD BE FAIR. I'M SURE MANY CARS NOT HAVING THIS PROBLEM DON'T NEED "RECALLED". I WOULD HAVE THOUGHT FORD WOULD BE HONEST ENOUGH TO STAND BY THEIR PRODUCTS,AND ADDRESS THIS SAFETY ISSUE?! MAIL ME ONE AND I'LL PUT IT IN...THANK YOU *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOWER STEERING SHAFT ASSEMBLY WAS REPLACED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V385000 (STEERING) THAT PERTAINED TO THE MERCURY GRAND MARQUIS MODEL YEARS 2005-2011. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE COMPLETING A TURN, THE VEHICLE EXHIBITED AN ABNORMAL GRINDING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PIN BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. ...UPDATED 12/03/13 *BF THE CONSUMER STATED THE VEHICLE'S LIGHTS TURN OFF AT NIGHT, AS WELL. UPDATED 12/6/2013 *JS

TL* THE CONTACT OWNS 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEAD LIGHTS WOULD MALFUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,500 AND THE CURRENT MILEAGE WAS 49,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS COMPLETING A TURN AT APPROXIMATELY 5 MPH WHEN THE STEERING WHEEL BECAME EXTREMELY HARD TO TURN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,244 AND THE CURRENT MILEAGE WAS 90,000.

SINCE AUGUST 2013, EVERY TIME I TURNED ON MY SIGNAL LIGHT, THE INTERMITTENT SOUND FOR THE SIGNAL WOULD CLICK FASTER THAN USUAL INDICATING THAT A LIGHT MIGHT BE BAD. I WOULD CHECK ALL THE LIGHTS AROUND THE VEHICLE AND THEY WERE ALL GOOD. THEN GOING ABOUT 55 ON A HIGHWAY AT NIGHT, I NOTICED THAT IT WAS REALLY DARK IN FRONT OF MY VEHICLE. PULLED OVER AND FOUND THAT I WAS DRIVING WITHOUT LIGHT. THE HEAD LAMPS HAD TURNED OFF EVEN THOUGH THEY WERE ON THE ON POSITION. I HAD TO DRIVE HOME HOLDING MY HIGH BEAM LIGHTS AT ALL TIMES. I HEARD A CLICK, THE LIGHTS CAME ON. I LET GO OF THE HIGH BEAM. THE HEAD LAMPS STAYED ON FOR 15 MIN AND CLICK, THEY WENT OFF AGAIN. THIS HAPPENED TO ME 4 TIMES. FINALLY, I TOOK THE CAR TO HAVE IT DIAGNOSED AND WAS TOLD THAT THE LIGHTING CONTROL MODULE HAD GONE BAD. I WOULD THINK THAT THERE WOULD HAVE BEEN A RECALL ON THIS ITEM SINCE SO MANY PEOPLE HAVE HAD THE SAME PROBLEM AS LISTED ON NHTSA WEBSITE. IT COULD BE REALLY DANGEROUS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS STOPPED AND THE LIGHTS WOULD ILLUMINATE AT RANDOM INTERVALS. THE CONTACT HAD TO HOLD THE HIGH BEAM LEVER IN THE ON POSITION IN ORDER TO SEE THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL PROCESSOR WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,728 UPDATED 11/15/13*CN THE VEHICLE WAS REPAIRED. UPDATED 12/3/13

WAS DRIVING DOWN BUSY HIGHWAY LIGHTS JUST WENT OUT HAPPENED TO BE CHURCH DRIVE AHEAD AND PULLED IN OFF HIGHWAY, THE LIGHTS HAS WENT OUT ABOUT 5 MORE TIMES SINCE THEN. CHECKED ON INTERNET, AND FOUND A LOT MORE WITH SAME PROBLEM, SOMETHING HAS TO BE DONE ABOUT THIS BEFORE SOME ONE IS KILLED. *JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED TO MAKE A LEFT TURN AND THE STEERING WHEEL MADE A LOUD NOISE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC SUGGESTED CALLING THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE CURRENT MILEAGE WAS 158,000.

VERY HARD TO TURN STEERING WHEEL. VEHICLE HAS BEEN SITTING IN MY DRIVEWAY FOR THE LAST 2 MONTHS AS ITS UNSAFE TO DRIVE WITH MY CHILDREN. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS COMPLETING A TURN AT APPROXIMATELY 5 MPH WHEN THE STEERING WHEEL BECAME EXTREMELY HARD TO TURN. THE CONTACT CHECKED THE POWER STEERING FLUID BUT THE FLUID WAS AT THE PROPER LEVEL. THE CONTACT THEN ADDED A LUBRICANT SPRAY TO THE STEERING COLUMN. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT INFORMED OF THE ISSUE. THE FAILURE MILEAGE WAS 53102.

WHILE DRIVING HOME WITH MY WIFE AND GRANDDAUGHTER MY WIPERS STARTED TO GO ON IN DELAY MOOD AND MY LIGHTS TURNED ON.I WAS SHOCKED AT THIS BECAUSE MY WIPER SWITCH WAS IN THE OFF SETTING AND MY LIGHT SWITCH WAS IN AUTO SETTING AND IT WAS A BRIGHT SUNNY DAY.AFTER ABOUT TEN OR 15 MINUTES THE WIPERS STOPPED AND LIGHTS WENT OUT.A FEW DAY LATER I WAS GOING TO THE STORE AND IT STARTED ALL OVER WIPERS STAYING ON IN THE DELAY MOOD AND THIS TIME DID NOT STOP.I CALL MY BROTHER IN FLORIDA WHOM IS A AUTO TECH AND HE TOLD ME THAT IT SEEMED LIKE THE MULTIFUCTION SWITCH AND TOLD ME TO CHANGE IT OUT WHICH I DID.IT DID NOT RESOLVE THE ISSUE AND THE CAR REMAINS DOWN DUE TO THIS ISSUE.THERE IS ONLY 42300 ON THIS CAR WHICH MY FATHER GAVE ME AS A GIFT AND HE BOUGHT IT NEW FROM LEOMINSTER LINCOLN MECURY AND I FEEL THIS ISSUE IS A SAFETY PROBLEM WHICH COULD LEAD TO COMPLETE WIPER FAILING OR WORSE A CAR FIRE FROM SOME DEFECTIVE SYSTEM THAT CONTROLS THIS WIPER SYSTEM.CAR REMAINS DOWN AS OF THE WRITING OF THIS REPORT.DUE TO MYSELF BEING DISABLED AND ON S/S DISABILITY I DO NOT HAVE THE MONEY TO FIX THIS PROBLEM BECAUSE I FEEL A DEALER SERVICE TECH SHOULD TAKE THIS ISSUE FROM HERE.I HAVE DISCONECTED THE BATTEY AND THE CAR NOW SITS IN MY DRIVEWAY.

HARD TO STEER, THEN A BINDING, MORE PRESSURE NEEDED TO TURN STEERING WHEEL. THEN STEERING SEEMED TO RETURN TO "NORMAL". NOTICED A LARGE AMOUNT OF CORROSION ON STEERING SHAFT U-JOINT. *JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE HEADLIGHTS FAILED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CONTACT DECIDED NOT TO HAVE THE DIAGNOSTIC PERFORMED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE RELAY BOX WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE LIGHTING MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.

VEHICLE HEADLIGHTS WENT OUT AT HIGHWAY SPEEDS WITH NO APPARENT WARNING. PULLED OVER AND EXAMINED LIGHTS, ONLY FOG LIGHTS WORKING. TURNED OFF VEHICLE AND RESTARTED, LIGHTS WORKED. SPORADIC LIGHTS WORKING, THEN NOT WORKING. ABLE TO MANUALLY PULL AND HOLD DIMMER SWITCH TO ACTIVATE BRIGHT LIGHTS. AFTER RESEARCHING THIS PROBLEM ON THE INTERNET I HAVE DISCOVERED THE PROBLEM IS THE SAME ALL ACROSS THE COUNTRY IN THE 2003-05 MERCURY GRAND MARQUIS. THE LIGHTING CONTROL MODULE (LCM) IS PROBLEMATIC AND POSES A SAFETY CONCERN FOR MANY OWNERS. FORD CHARGES $700-800 TO REPLACE THIS MODULE WHEN I AND MANY OF THE INTERNET (HTTP://WWW.CARPROBLEMZOO.COM/MERCURY/GRANDMARQUIS/HEADLIGHT-SWITCH-PROBLEMS.PHP) OWNERS FEEL A RECALL IS A VALID REQUEST. *TR

HEADLIGHTS DO NOT TURN ON , INTERNET REPORTS LIGHT CONTROL UNIT FAILS THIS IS A MAJOR SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAN MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, WHO STATED THE HEADLIGHT CONTROL MODULE WOULD REQUIRE REPLACING. THE HEADLIGHT CONTROL MODULE WAS REPLACED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 92,000. THE CURRENT MILEAGE WAS 92,100.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE HEADLIGHTS STAYED ON IF THE HIGH BEAMS WERE ACTIVATED. THE CONTACT CHANGED THE FUSES AND THE LIGHT BULBS BUT THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 81,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS SUDDENLY BECAME INOPERATIVE. THE BRIGHT HEADLIGHTS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THREE AUTHORIZED DEALERS FOR THE SAME DEFECT. THE CONTACT WAS ADVISED THAT THE PROCESSOR LIG WOULD NEED TO BE REPLACED HOWEVER, THE PART WAS NOT IN STOCK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 6/14/13 *CN UPDATED 07/17/2013 *JS

WHILE DRIVING HOME APPROX 10:30 PM MY HEADLAMPS FLICKED ON & OF THEN WENT OUT TOTALLY AND WILL NOT COME BACK ON, OBVIOUSLY A SERIOUS SAFETY ISSUE ! *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE INSTRUMENT PANEL MALFUNCTIONED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,035 AND THE CURRENT MILEAGE WAS 30,050.

TURNING THE STEERING WHEEL BECAME HARD WITH UNEVEN "CATCHES" (NOT SMOOTH MOTION) WHEN TURNING LEFT OR RIGHT AND ALSO TURNING THE STEERING WHEEL BACK TO "CENTER". STEERING LINKAGE FROM STEERING COLUMN TO THE STEERING "BOX" APPEARS TO BE BINDING UP. THIS MAKES TURNING THE STEERING WHEEL SLUGGISH AND JERKY. POWER STEERING FLUID AND BELTS WERE OK. *TR

DRIVING HOME IN THE EVENING ON A RURAL 2 LANE HIGHWAY IN MS. AND MY HEADLIGHTS GOES OFF. NO WARNING JUST WENT OUT. TRIED TO MANUALLY TURN THEM ON, BUT NOTHING HAPPENED. THIS INCIDENT COULD HAVE TURNED OUT VERY DIFFERENT, IF I WASN'T FAMILIAR WITH THE AREA...THIS PROBLEM SEEMS TO BE BIGGER THAN JUST ME...THERE WAS AN INVESTIGATION BY YOUR AGENCY NHTSA ACTION #: PE08066, 11/26/08 TO 3/24/09. THIS INVESTIGATION WAS CLOSED WITH BASICALLY NO ACTION TAKEN AT ALL. JUST BECAUSE NOBODY HAS DIED, OR BEEN REPORTED INJURED, DOESN'T MEAN THIS ISSUE IS NOT A SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A MECHANIC AND WAS TOLD THE FUEL PUMP NEEDED TO BE REPLACED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 45,015.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE HEADLIGHTS BECAME OPERABLE WITHIN TEN MINUTES. THE MALFUNCTION OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME FAILURE. THE SECOND TIME A DIAGNOSTIC TEST WAS PERFORMED, THE TECHNICIAN STATED THE COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000..... UPDATED 03-28-13 *BF THE CONSUMER STATED AT NO TIME WHEN THE LIGHTS WENT OFF DID AN INDICATOR ON THE DASH BOARD COME ON. THE DEALER ADVISED THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. UPDATED 04/09/2013 *JS

HEADLIGHTS GO OFF UNEXPECTEDLY WHILE DRIVING AT NIGHT. EXPERIMENTING FOUND THAT HIGH BEAM (UNSAFE WHEN DRIVING ON 2 WAY ROAD) MAY BE KEPT ON BY HOLDING THE TURN SIGNAL LEVER IN THE UP POSITION (THUS OCCUPYING THE LEFT HAND WHILE DRIVING) INTERNET SEARCH INDICATES THAT THIS IS A FAIRLY COMMON PROBLEM WITH THIS MAKE AND MODEL, AND THAT REPLACEMENT OF THE LIGHT CONTROL MODULE IS EXPENSIVE ($700 - $900) AND NOT ALWAYS A LONG TERM FIX. SHOULD BE A FORD RECALL ITEM. *TR

CONSUMER STATED HIS HEADLIGHTS ON HIS 2004 MERCURY MARQUIS ARE GOING OUT WHILE HE DRIVES AT NIGHT. *LN.. UPDATED 01/14/13 *BF THE CONSUMER STATED THE OFFICIAL FORD SOLUTION TO THE HEADLIGHT PROBLEM WAS TO REPLACE THE ENTIRE LIGHTING CONTROL MODULE AT A COST OF $500. UPDATED 01/14/13 1/17/2013*JS UPDATED

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HIGH AND LOW BEAM HEADLIGHTS BECAME OVERHEATED AND FAILED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE HEADLIGHTS WERE ACTIVATED AND SUDDENLY BECAME INOPERATIVE. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM AND INFORMED THE CONTACT THAT THERE WAS NOT A RECALL RELATED TO THE MALFUNCTION. ALSO, THE DEALER WAS NOTIFIED OF THE ISSUE WHO ADVISED THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. UPDATED 07/17/2013 *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH WITH THE HEADLIGHTS ACTIVATED, THERE WAS A SUDDEN FAILURE IN THE HEADLIGHT ILLUMINATION. THE CONTACT CONTINUED TO DRIVE AND WITHIN SEVERAL MINUTES, THE HEADLIGHTS OPERATED NORMALLY. AN AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE HEADLIGHT CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE MALFUNCTION. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

THE HEADLIGHTS GO AND INTERMITTENTLY. THEY COME ON INITIALLY BUT ONLY SAY ON, ON AVERAGE, FOR ABOUT 5-10 MINUTES AND WILL STAY OFF FOR ABOUT 3-4 MINUTES. THE HEADLIGHT SWITCH HAS BEEN REPLACED BUT THE PROBLEM IS STILL OCCURRING. NO OTHER MECHANICAL WORK HAS BEEN DONE SINCE REPLACING THE SWITCH. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEAD LIGHTS FAILED. THE CONTACT ATTEMPTED TO TURN THEM BACK ON BUT TO NO AVAIL. THE CONTACT ALLOWED THE VEHICLE TO SIT INOPERABLE FOR SEVERAL HOURS, IN WHICH THE HEADLIGHTS THEN BECAME OPERABLE. THE VEHICLE WAS TAKEN NOT TAKEN TO A DEALER OR A MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

MY MOTHER-IN-LAW HAS A 2004 GRAND MARQUIS & LAST NIGHT WHEN SHE STARTED THE CAR TO GO HOME AFTER VISITING US, THE HEADLIGHTS WOULD NOT COME ON AT ALL....ADDITIONALLY, THE INTERIOR LIGHTS HAVE COME ON ALL BY THEMSELVES INTERMITTENTLY, AND CONSEQUENTLY, THE BATTERY IS DRAINED EACH TIME IT HAPPENS. THE INTERIOR PROBLEM MAY OR MAY NOT FIX ITSELF BY STARTING/SHUTTING OFF/OPENING/CLOSING DOOR. ALL I DID WAS TYPE "2004 MERCURY GRAND MARQUIS" IN YAHOO SEARCH & A MULTITUDE OF SIMILAR PROBLEMS CAME UP IN THE RESULTS: ALL STATING A DEFECTIVE LIGHT CONTROL MODULE (LCM). I AM GOING TO TAKE THE ONE OUT OF HER CAR TODAY & TAKE IT APART & INSPECT IT FOR CRACKED ("COLD SOLDER") SOLDER JOINTS AS ALMOST ANYTHING WITH A PC BOARD ( (MADE IN THE LAST 25 YEARS ESPECIALLY) TENDS TO DEVELOP CRACKED SOLDER BECAUSE THEY ARE MADE CHEAPLY BY USING AS LITTLE SOLDER POSSIBLE TO HOLD THE JOINT TOGETHER (WHEN NEW, ANYWAYS) . YET ANOTHER CHEAP, MODERN JUNK ELECTRONIC ITEM PUMPED OUT IN BULK BY THE THOUSANDS THAT THE MANUFACTURER WILL NOT SUPPORT, UNLESS IT FAILS WITHIN THE WARRANTY PERIOD! I CANNOT BELIEVE FORD MOTOR COMPANY WON'T ISSUE A RECALL FOR THIS PROBLEM AS IT IS NOT AN ISOLATED PROBLEM, ACCORDING TO MY RESEARCH! MAYBE ONCE SOMEONE DIES IN A CAR WRECK FROM THE LIGHTS GOING OUT WHILE THEY'RE GOING DOWN A FREEWAY @ 70MPH, SOMEONE WILL GET A GOOD LAWYER AND SUE THE PANTS OFF OF FORD MOTOR COMPANY!! CLASS ACTION LAWSUIT, ANYBODY? *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT ILLUMINATED SPORADICALLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP, WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,500 AND THE CURRENT MILEAGE WAS 87,000.

ON THREE OR FOUR OCCASIONS OVER A MONTH OR SO, MY HEADLIGHTS, WHICH I TURNED ON MANUALLY, WENT OUT WHILE I WAS DRIVING. THE LAST TIME IT OCCURRED, I WAS ON A DARK, UNLIT, TWO-LANE ROAD AND THOUGHT I WOULD NOT GET HOME ALIVE. I PULLED OVER, TURNED OFF THE ENGINE, TURNED ON MY EMERGENCY FLASHERS AND INTERIOR LIGHTS SO THAT OTHER VEHICLES WOULD SEE ME. WHEN THE ROAD WAS CLEAR, I STARTED THE CAR AGAIN, TURNED ON THE HEADLAMPS AND PROCEEDED TO CONTINUE MY RIDE HOME. THE LIGHTS AGAIN WENT OUT AND I REPEATED THE PROCESS UNTIL I WAS HOME SAFELY. AFTER THAT, I DROVE ONLY DURING DAYLIGHT. I WENT TO A SPARTAN AUTO CARE CENTER AND AFTER A DIAGNOSTIC SCAN, WAS TOLD THAT I NEEDED TO REPLACE THE HEAD LIGHT CONTROL MODULE. I WAS TOLD THAT THIS WAS A COMMON PROBLEM WITH THE GRAND MARQUIS. I ELECTED TO TAKE IT TO A FORD DEALER WHEN I FINALLY COULD AFFORD TO REPAIR IT. THE DEALER REPLACED THE HEAD LIGHT CONTROL MODULE ON MARCH 30, 2012 AT A COST OF $760.43. I HAVE SEEN A LITANY OF COMPLAINTS FROM OTHER OWNERS, SO THIS IS NOT AN ISOLATED PROBLEM. I THINK THIS IS A DANGEROUS DEFECT AND WE SHOULD BE REIMBURSED FOR THE EXPENSE INVOLVED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHT COULD NOT BE TURNED OFF AND SPORADICALLY, THE HEADLIGHT WOULD NOT ILLUMINATE. THE BATTERY HAD TO BE DISCONNECTED IN ORDER TO TURN THE HEADLIGHTS OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 54.095.

THE HEADLIGHTS TURNED OFF ,WHILE DRIVING 20 MPH,AND WOULD NOT COME BACK ON..I HAVE NOTICED ON THE INTERNET THAT THERE ARE ALOT OF COMPLAINTS ABOUT THIS SAME PROBLEM,WHY NO RECALL,WHAT IF I WAS DRIVING 55 MPH,THINGS COULD HAVE TURNED OUT VERY BAD..MY CAR WILL SIT IN FRONT OF MY HOUSE UNTIL A CURE IS FOUND..THANK YOU *TR

LIGHTS WENT OUT WHILE DRIVING DOWN A MAJOR HIGHWAY, ONLY BRIGHTS WOULD WORK, THEN THEY WENT OFF. AFTER CLICKING THEM OFF AND ON THEY CAME BACK ON FOR A WHILE , THEN OFF AGAIN. WHAT A DANGEROUS SITUATION THIS IS!! PLEASE DO A RECALL ON THIS AS I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS HAPPENING TO PEOPLE. I CAN NOT GO ANYWHERE AT NIGHT IN MY CAR, ONLY TRUST DAYTIME DRIVING NOW! *TR

2004 GRAND MARQUIS, ORIGINAL OWNER, 60002 MILES. LOW BEAM HEADLIGHTS ( IN RAIN ) JUST TURNED OFF BY THEMSELVES. HIGH BEAM WAS OKAY. CARS APPROACHING FROM OPPOSITE DIRECTION CONTINUED TO BLINK THEIR LIGHTS AT US - TELLING US OUR LIGHTS WERE NOT ON ( STATE OF FLORIDA REQUIRES HEADLIGHTS TO BE ON DURING RAIN STORM ). CALLED DEALER UPON REACHING HOME - HE DID NOT SEEM SURPRISED. SAID BRING IT IN AND WE WILL REPLACE THE " LIGHTING CONTROL MODULE ". AFTER SEVERAL MINUTES ON THE PHONE WAS INFORMED THAT THE COST WOULD BE APPROX. $700. AND THAT TYPE REPAIR IS COMMON ON THE FORD AND MERCURY AUTOMOBILES. LIGHTS JUST GOING OFF - RAIN, FOG OR NIGHT DRIVING IS UNSAFE. THIS PROBLEM IS A TRAFFIC PROBLEM FOR THE DRIVER AS WELL AS FELLOW DRIVERS SHARING THE ROAD. *TR

BOTH HEADLIGHTS WENT OUT AT NIGHT WITHOUT WARNING, DANGEROUS CONDITION. THE DEALER REPLACED THE LIGHTING CONTROL MODULE WHICH HAD FAILED #4W7Z13C788. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT HAD TO CONSTANTLY HOLD THE HEADLIGHT SWITCH TO KEEP THE HEADLIGHTS ILLUMINATED. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. UPDATED 02/15/12*LJ UPDATED 02/17/12

2004 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO FAILURE OF HEADLIGHTS *TGW THE CONSUMER STATED THE HEADLIGHTS WOULD JUST RANDOMLY GO OUT AND COME BACK ON AFTER A MINUTE OR TWO. THE CONSUMER WAS INFORMED LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. *JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS NOT INSPECTED FOR THE FAILURE. THE CONTACT STATED THAT HE BELIEVED THAT THE FAILURE WAS CAUSED BY THE SENSORS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 57,000 AND THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER COULD NOT LOCATE A PROBLEM WITH THE HEADLIGHTS. THE CONTACT REPLACED THE LIGHT SWITCH BUT THAT DID NOT REMEDY THE PROBLEM. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.

THE HEADLIGHTS FAILED DURING OPERATION OF THE VEHICLE WHILE IN LIGHT RAIN AT NIGHT IN TOWN. I DID NOT NOTICE THE LIGHTS FAILED, ON COMING TRAFFIC FLASHED THEIR LIGHTS TO TELL ME MY LIGHTS WERE OFF. PULLING OVER TO THE CURB I WIGGLED THE CABLING UNDER THE DASH AND THE LIGHTS CAME ON, I THEN PROCEEDED TO MOVE AGAIN AND THE LIGHT WENT OFF. AFTER A FEW ATTEMPTS OF WIGGLING THE CABLING NEAR THE LEM MODULE THE LIGHTS STAYED ON ENOUGH TO RETURN TO MY HOME. THIS HAS BEEN AN ON GOING SITUATION WITH THE LIGHTS, AND I HAVE BEEN ON THE INTERNET TO TROUBLESHOOT THIS FAULT IN THE FORD MOTOR VEHICLES. THAT THIS PROBLEM HAS BEEN REPORTED WITH OUT A RECALL IS APPALLING. THE LOCATION OF THE FAILED UNIT MOST LIKELY IS THE REASON FOR SERVICE MECHANIC ESTIMATES OF $700 TO $1500 TO REPLACE THIS PART. ONE ONLY HAS TO GO ON THE INTERNET AND WRITE THE 2004 LIGHTING PROBLEM AND SEE THE LEM MODULE HAS A UN-GOING PRODUCT FAILURE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE LIGHTS WOULD CONTINUOUSLY FLICKER ON AND OFF. IN 2006 AND 2009, THE DEALER REPLACED THE LIGHTING CONTROL MODULE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 121,000 AND THE FAILURE MILEAGES WAS 60,000. UPDATED 01/05/12*LJ UPDATED 01/09/12

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLES SPEED INCREASED. WHEN THE BRAKE PEDAL WAS ENGAGED, THE VEHICLE BEGAN TO REDUCE SPEED. THE CONTACT MANEUVERED ONTO THE EMERGENCY LANE AND TURNED THE VEHICLE OFF. AFTER RESTARTING THE VEHICLE, IT BEGAN TO FUNCTION NORMALLY. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

"CHECK AIR SUSPENSION" LIGHT CAME ON. VEHICLE BOTTOMED OUT CAUSING VERY POOR HANDLING AND CONTROL. REPAIR SHOWED FAILURE OF AIR COMPRESSOR PUMP, PART NUMBER 8W1Z5319A, A PART COMMON TO FORD MOTOR VEHICLES WITH AIR SUSPENSION. THE REPLACEMENT PUMP HAS A MRP OF $410.00 AND $238.00 LABOR. THE VEHICLE IS ONLY DRIVEN ON PAVED ROADS AND HAS NEVER BEEN DAMAGED BY POOR ROAD CONDITIONS.

I HAD WHAT SEEMS TO BE A SIMPLE COOLANT LEAK BUT IT TURNED OUT TO BE THE PLASTIC INTAKE MANIFOLD CRACKED. PUTTING A PLASTIC PART ON TOP OF A MOTOR SEEMS TO ME A FAILURE OF ENGINEERING ON THE PART OF FORD. I DID NOT RECEIVE ANY CALL BACK FOR THIS PART. I DID SOME SEARCHING ON THE WEB AND FOUND THAT MANY FORD OWNERS HAD THE SAME PROBLEM. I PLAN TO CALL FORD COMPANY ON MONDAY. DO YOU HAVE ANY INFO FOR ME ON THIS SUBJECT. THANK YOU. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 45 WHEN THE HEADLIGHTS ILLUMINATED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED THE SWITCHES FOR THE HEADLIGHTS. THE MANUFACTURER WAS NOT CONTACTED AND THE FAILURE PERSISTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 80,000.

MY MERCURY MARQUIS IS UNSAFE! BOTH OF MY NIGHT-TIME HEADLIGHTS WENT OUT AT THE SAME TIME. ALL OTHER LIGHTS WORK FINE INSIDE AND OUT. THE HEAD-LIGHTS NOW ONLY WORK IF I HOLD THE HIGH-BEAM BAR, HOWEVER, THEY DO NOT WORK IF I LET GO OF THE CONTROL BAR. I DRIVE MY VEHICLE VERY LITTLE, AND MOSTLY DURING THE DAY; HOWEVER, I DO TAKE 70 MPH INTERSTATE HIGHWAY TRIPS RETURNING AT NIGHT. THERE IS NO FUSE FOR THE HEAD LIGHTS OR THE LIGHT CONTROL MODULE IN EITHER THE FUSE BOX ABOVE THE BRAKE PEDAL, OR UNDER THE HOOD. FURTHER INVESTIGATION REVEALS THAT THE HEAD LIGHT FUSE IS INSIDE THE LIGHT CONTROL MODULE WHICH IS LOCATED UNDER THE DASH ABOVE THE GAS-PEDAL. ALSO, I'VE LEARNED THAT EVEN WHEN THIS LCM UNIT IS REPLACE, THAT A NEW LCM UNIT CAN BE DEFECTIVE ALSO. COMMON SENSE DICTATES THAT SOMETHING ELECTRICAL IS CAUSING THE FUSE TO BLOW IN THE UNIT. I BELIEVE THIS INDICATES A LOOMING FIRE HAZARD ABOUT TO HAPPEN. OVERHEATING THE ELECTRICAL SYSTEM FROM WHERE? IF I WOULD ELECT TO HAVE THE LCM UNIT MODIFIED WITH A LARGER INTERIOR FUSE, I FEAR THIS IS NOT A SOLUTION EITHER. FORD NEEDS TO FIND THE SOURCE OF THE PROBLEM THAT IS BLOWING THIS FUSE EVEN IN THE NEW UNITS. THE INSTALLATION AT THE DEALERSHIP IS $700.00 OR ABOVE. THE MARKET PRICE OF THE LCM UNIT IS $90. FORDS NEEDS TO RECALL AND REPLACE THIS LCM UNIT FOR AN INDEFINITE PERIOD; HOWEVER, SINCE THEY ARE MAKING A BUNCH OF MONEY REPLACING THEM, AND NO ONE HAS GOTTEN KILLED YET, WILL THEY? I FEAR REPLACING THE UNIT THIS WEEK, AN THE NEW ONE FAILING AND ME, SUDDENLY WITH NO HEADLIGHTS POSSIBLY RUNNING OVER A PEDESTRIAN, OR CRASHING ON THE INTERSTATE AND ME OR SOMEONE DYING. THIS PROBLEM MAKES MY MERCURY ABSOLUTELY UNSAFE !!! I WANT AN INDEFINITE RECALL OF THIS UNIT, AND FOR FORD TO FIND AND REPAIR THE CAUSE OF THE UNIT FAILING. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT OFF WITHOUT INITIATION AND WITHOUT WARNING ON AN INTERMITTENT BASIS. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER HAD NOT BEEN NOTIFIED AND THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 124,000 AND THE CURRENT MILEAGE WAS 125,000. THE VIN WAS UNAVAILABLE.

THE HEADLIGHT WOULD NOT COME ON. THIS FIRST HAPPENED 2007, VEHICLE WAS INSPECTED AND REPAIRED. UNDER WARRANTY HEADLIGHT MODULAR. THIS HAPPENED AGAIN JUNE 2011. HEADLIGHT MODULAR NEEDS TO BE REPLACE AGAIN. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE EXTERIOR HEADLIGHTS WOULD FAIL INTERMITTENTLY. THE DEALER DIAGNOSED THAT THE COMPUTER MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH AT NIGHT, THE HEADLIGHTS AND THE INTERIOR LIGHTS WOULD SUDDENLY MALFUNCTION AND STOP ILLUMINATING, INCREASING THE RISK OF A CRASH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE A DIAGNOSTIC TEST INDICATED THAT THE HEAD LIGHT CONTROL MODULE WAS FAULTY. THE CONTACT DID NOT HAVE THE HEADLIGHT CONTROL MODULE REPLACED. THE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH WITH THE BRAKES ENGAGED, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT STATED THAT IN ORDER TO STOP THE VEHICLE, HE HAD TO SHIFT INTO NEUTRAL AND SHUT THE ENGINE OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 67,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 65 MPH, THE CONTACT STATED THAT THE FIBERGLASS ROOF DETACHED FROM THE VEHICLE AND EJECTED ONTO THE REAR WINDSHIELD AND TRUNK. BOTH THE TRUNK AND WINDSHIELD SUSTAINED DAMAGE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 203,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THE VEHICLE HEADLIGHTS AND WINDSHIELD WIPER FAILED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE HEADLIGHT CONTROL MODULATOR AND THE WINDSHIELD WIPER MOTOR. THE MANUFACTURER WAS CONTACT AND BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 90,000.

HEAD LIGHT TURN OFF WHILE DRIVING FOR NO APPARENT REASON , THEN CYCLE BACK ON FOR A FEW MINUTES AND THEN TURN OFF AGAIN , THIS CONTINUES WITH OUT END. *TR

ALL HEADLIGHTS QUIT WITHOUT NOTICE OF ANY SORT. AFTER REPLACING BULBS AND SWITCHES, I WENT DIRECTLY TO FORD. THEY CHARGED ALMOST $700.00 TO REPLACE THE "PROCESSOR LIGHTING CONTROL", WHICH THE SERVICE CLERK EXPLAINED WAS LIKELY THE PROBLEM. SINCE FORD KNEW THIS WAS A PROBLEM, WHY DID THEY NOT RECALL THE VEHICLES HAVING THIS PROBLEM. WE COULD HAVE HAD A VERY SERIOUS ACCIDENT.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE SURGED BACKWARDS UNTIL HEAVY PRESSURE WAS APPLIED TO THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,800.

I OWN A 2004 MERCURY GRAND MARQUIS LS THAT UNEXPECTEDLY GOES INTO UNINTENDED ACCELERATION WHEN SLOWING DOWN OR STOPPING VEHICLE. I NEVER KNOW WHEN THE UNINTENDED ACCELERATION WILL OCCUR. FIRST NOTICED PROBLEM AT ABOUT 24000 TILL NOW AT 71000 MILES. THE PROBLEM OCCURS USUALLY IN A LINE OF TRAFFIC AS I AM SLOWING DOWN OR SLOWING DOWN TO STOP AT A STOP SIGN OR TRAFFIC LIGHT. OR PARKING THE VEHICLE. SUDDENLY THE ENGINE STARTS RACING AND SOMETIMES THE VEHICLE WILL JUMP FORWARD RAPIDLY (SUDDEN UNINTENDED ACCELERATION). I HAVE TO APPLY THE BRAKES RAPIDLY AND WITH EXTREME PRESSURE TO KEEP THE VEHICLE FROM HITTING THE VEHICLE IN FRONT OF ME OR TO KEEP FROM RUNNING A TRAFFIC LIGHT OR STOP SIGN. MOST OF THE TIME WHEN THE ENGINE RACES AND I APPLY THE BRAKES THE REAR WHEELS WILL CONTINUE TO SPIN AT A HIGH RATE EVEN TO THE POINT OF CAUSING THE RUBBER ON THE TIRES TO SMOKE AND STILL TRY TO PUSH ME FORWARD. AFTER APPLYING THE BRAKES I MUST TURN OFF THE ENGINE USING THE KEY TO STOP THE UNINTENDED ACCELERATION. THIS IS A SERIOUS SAFETY PROBLEM. I NOTICED THE PROBLEM NOT LONG AFTER PURCHASING THE CAR AND REPORTED IT TO THE DEALER DUB HERRING FORD IN PICAYUNE, MS. WHILE THE CAR WAS STILL UNDER WARRANTY. THEY DIDN'T DO ANYTHING TO CHECK OR FIX THE PROBLEM. THEY SEEMED NOT TO WORRY OR BE CONCERNED ABOUT THIS PROBLEM! I REPORTED THE PROBLEM SEVERAL TIMES TO THE DEALER WITH NO SUCCESS. I THEN REPORTED IT TO THE FORD MOTOR COMPANY SEVERAL TIMES AND THEY REFERRED ME TO THE DEALER WHICH DIDN'T DO ANYTHING TO FIX THE PROBLEM TO START WITH. I THEN TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP AND THEY TRIED TO FIND OUT FROM THE DEALER AND FORD CO. IF THERE WAS A RECALL OR NOTATION OR FIX FOR THE PROBLEM. THE INDEPENDENT SHOP SAID THE DEALERS AND FORD CO. WOULDN'T GIVE HIM ANY INFORMATION CONCERNING THE PROBLEM. THEY ASKED ME TO CONTACT FORD MOTOR CO. AND SEE IF I COULD GET ANY RESPONSE FOR A FIX OR REPAIR AND GOT NO HELP FROM THEM. I AM LODGING A FORMAL COMPLAINT AGAINST FORD AND THE DEALER. *TR

HEAD LIGHTS ON MY 2004 MERCURY GRAND MARQUIS WILL NOT COME ON. PARKING LIGHTS WORK AND HI BEAMS. GOT PULLED OVER BY COLUMBUS OH POLICE DEPARTMENT BECAUSE I WAS DRIVING WITH HI BEAMS ON. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED. *TR

2004 MERCURY GRAND MARQUIS HEADLIGHT WILL NOT COME ON. MUST HOLD HIGH BEAM LEVER TO USE HEADLIGHTS AND DRIVE WITH ONE HAND. I REPLACED THE LIGHT ASSEMBLY DIDN'T HELP. *TR

WHEN DRIVING AT NIGHT THE LOW BEAM HEADLIGHTS GO OUT WHILE VEHICLE IS IN MOTION. THIS FAILURE IS UNPREDICTABLE AND LEAVES THE DRIVER LITERALLY "IN THE DARK" WITH THE VEHICLE MOVING AT WHATEVER SPEED AND DIRECTION IT IS GOING AT. THIS IS DEFINITELY A SERIOUS SAFETY ISSUE AS MY RESEARCH HAS FOUND THAT THIS IS A COMMON FAILURE OF THE VEHICLE'S "LIGHT CONTROL MODULE" (LCM). FURTHER RESEARCH REVEALS THAT THE FORD / MERCURY AUTOMOTIVE DEALERSHIPS MAINTAIN A READY STOCK OF THIS PART FOR REPLACEMENT AT THE HEFTY AVERAGE PRICE OF $ 700.00. GIVEN THE SEVERITY OF THIS SAFETY ISSUE IT IS DIFFICULT TO UNDERSTAND WHY THERE HAS BEEN NO APPARENT ACTION BY NHTSA TO REQUIRE A RECALL BY THE MANUFACTURER. THIS FAILURE RECURS FREQUENTLY AND UNPREDICTABLY. *TR

VEHICLE HAS DEFECTIVE LIGHTING CONTROL MODULE (LCM). HEADLIGHTS WOULD NOT TURN ON UNTIL LCM WAS KICKED. (LCM IS MOUNTED DIRECTLY ABOVE GAS PEDAL) NOW HEADLIGHTS ARE TURNING OFF WHILE DRIVING. (BUT COME BACK ON IF THE LCM IS KICKED. ) LOOKING AT EBAY THERE ARE MANY COMPANIES THAT OFFER A TOTAL UPGRADE OF YOUR EXISTING LCM. THEY INSTALL HEAVIER DUTY RELAYS. THE PART # ON MY LCM IS 4W7T-13C788-AA. SO IT IS EVIDENT THAT THERE IS A PROBLEM WITH MANY LCM'S IN AND AROUND THAT MODEL YEAR.

THE NIGHTTIME HEAD LIGHTS FAILED ON THE MERCURY MARQUIS. 2004 MODEL; WE BROUGHT THE CAR INTO THE DEALERSHIP TO HAVE THE MODULE REPLACED WHICH IS EXPENSIVE. *TR

MY 2004 MERCURY GRAND MARQUIS HEADLIGHTS KEEP TURNING OFF WITHOUT WARNING AT NIGHT. I ALMOST KILLED A PEDESTRIAN AS THE LIGHTS WENT OUT AT NIGHT AND I COULDN'T SEE BEFORE STOPPING THE CAR. I DID HOWEVER STRIKE THE EMPTY BABYSTROLLER THEY WERE PUSHING WHICH CONTAINED GROCERIES. I'M TOLD BY THE DEALER THAT IT IS A MODULE. COSTING $500. PLUS $99 AN HOUR TO DIAGNOSE ( WHICH WILL OF COURSE BE A MIN OF TWO HOURS ) AD THEN THE LABOR FOR TOTAL OF ABOUT $1,000. THIS SEEMS TO HAPPEN MORE OFTEN THE NOT. I'VE LOOKED ONLINE AND FOUND LOTS OF PEOPLE WITH THE SAME PROBLEM. FORTUNATELY THERE HAVE BEEN NO INJURIES OR DEATHS YET AS A RESULT THAT I'M AWARE OF. SO WHEN THERE IS A DEATH BECAUSE OF THIS, WHOSE IS GOING TO TELL THE FAMILY THAT THIS WAS APROBLEM THAT COULD HAVE BEEN AVOIDED OR FIXED. WE SHOULD HAVE TO WAIT FOR INJURY OR DEATH FOR ACTION TO BE TAKEN. THE DEALER ( LINCOLN MERCURY) SAYS ITS A DEFECTIVE PART ( MODULE). THIS IS A SAFETY ISSUE SINCE YOU CAN'T LEGALLY DRIVE A CAR @ NIGHT WITHOUT LIGHTS. PLEASE LOOK INTO THIS AND MAKE SOMETHING HAPPEN, PLEASE ! *TR

2004 MERCURY GRAND MARQUIS OUTSIDE LIGHTS GOES OFF AND ON INTERMITTENTLY. I HAVE 72,000 MILES ON MY CAR. IT SUDDENLY HAPPEN ONE DAY WHILE I WAS DRIVING AT NIGHT FROM MY SECOND JOB ON THE HIGHWAY. IT SCARED ME NEARLY TO DEATH AND IS VERY DANGEROUS. *TR

HEADLIGHTS GO OUT WHILE DRIVING. THEY WILL STAY OFF FOR A 2 OR 3 MIN. AND WILL COME BACK ON FOR A WHILE, THEN GO OFF AGAIN. I HAVE HAD THE LIGHT GO OFF IN A 5 MILE DRIVE 4 TIMES. THIS IS VERY DANGEROUS. I HAVE NOT HAD A CRASH, BUT WAS PULLED OVER BY THE POLICE. I HAVE REPLACED ONE PART, THE MULTI-PURPOSE SWITCH AND IT HAD NO EFFECT ON THE LIGHTS. AFTER SEVERAL DAYS OF RESEARCH I BELIEVE THE CAUSE IS THE LIGHT CONTROL MODULE, THIS PART RUNS FROM 400 TO OVER 700 DOLLARS. I AM ON A FIXED INCOME AND DO NOT HAVE THE MONEY TO FIX THIS PROBLEM. FORD SHOULD BE THE ONE TO REPLACE THE PART. THE HEADLIGHT SWITCH HAS NOTHING TO DO WITH THE LIGHTS GOING OUT. SINCE THE PURCHASE DATE THE SWITCH WAS ON AUTO, AFTER CHANGING THE M-P SWITCH I PUT THE HEADLIGHTS ON MANUAL ON/OFF. THIS PROBLEM HAS BEING GOING ON FOR OVER 2 MONTHS. THE PROBLEM HAS NOT BEEN FIXED. NO FUNDS. *TR

LOSS OF HEADLIGHTS WHILE NIGHT DRIVING. THIS HAPPENED ON TWO DIFFERENT OCCASIONS. CORRECTION REQUIRED WAS THE REPLACEMENT OF THE LIGHTING CONTROL MODULE (LCM) ON A 2004 MERCURY GRAND MARQUIS GS ($512,00). WE UNDERSTAND THIS PROBLEM ENTAILS 2000 TO 2007 FORD CROWN VICTORIA AND MERCURY MARQUIS MODELS ONLY, AND FORD MOTOR CO, HAS RECEIVED NUMEROUS COMPLAINTS ABOUT THIS HAPPENING BUT REFUSES TO ISSUE A RECALL NOTICE. *TR

I WAS DRIVING MY VEHICLE AND THE HEADLIGHTS JUST TURNED OFF. I COULD NOT SEE THE ROAD. IT LASTED FOR ABOUT A MINUTE WHERE I HAVE TO STOP ON THE SIDE OF THE ROAD AND WAIT. AFTER THAT THEY TURNED ON. THEN A FEW DAYS LATER THEY DID THE SAME THING. THIS HAS HAPPENED ABOUT 10 TIMES

HEADLIGHTS ON MY 2004 MERCURY GRAND MARQUIS STOPPED WORKING WHILE DRIVING. ALL OF THE FUSES ARE OK SO PROBLEM IS SOMEWHERE ELSE. PARKING LIGHTS AND BLINKERS STILL WORK. CAN HOLD THE HIGH BEAM LEVER TOWARDS THE DRIVER SEAT AND LIGHTS WILL COME ON BUT I MUST HOLD THE LEVER IN WHILE DRIVING WITH ONE HAND. *TR

THE HEADLIGHTS DO NOT STAY ON. THE LIGHTS MAY OR MAY NOT GO ON INITIALLY BUT CAN GO OUT AT ANY TIME MAKING DRIVING HAZARDOUS. THE ONLY WAY TO MAKE THEM LIGHT IS TO HOLD THE HANDLE IN THE "BRIGHT LIGHT" POSITION." I HAVE CONTACTED FORD WITH THE PROBLEM AND SEVERAL DEALERS TO NO AVAIL. THIS HAS BEEN HAPPENING FOR APPROXIMATELY A YEAR. A RELATED PROBLEM SEEMS TO BE THAT THE AIR CONDITIONER BLOWER STOPPED WORKING AND THE BRAKE LIGHT STAYS ON ALL THE TIME. JUDGING FROM THE COMPLAINTS I HAVE READ ON THE INTERNET, MANY PEOPLE HAVE ALL THREE PROBLEMS AT ONCE. *LN

TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STARTED THE IGNITION AND THE TEMPERATURE GAUGE DISPLAYED A HOT LEVEL READING WITH THE ILLUMINATION OF THE COOLANT WARNING INDICATOR. THE ENGINE BEGAN TO OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE HEAD GASKET. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 96,000.

FUEL PUMP AND CRANKSHAFT SENSOR BOTH WENT OUT ON VEHICLE AT SAME TIME. REPAIR OF CRANKSHAFT SENSOR WAS A $400 AND FUEL PUMP REPAIR WAS $740. DOORS DO NOT LOCK PROPERLY WHEN USING THE KEY REMOTE AND LIGHTS INSIDE THE VEHICLE ON CONTROLS FLICKER ON AND OFF. HEATING ELEMENT IN LEATHER SEAT ON PASSENGER SIDE HAS NEVER WORKED AND HAD TO REPLACE TIRES DUE TO UNUSUAL WEAR AND TEAR. COST TO REPLACE TIRES WAS $478. DRIVER SIDES DOOR WILL NOT SHUT ALL THE WAY DUE TO ALIGNMENT PROBLEMS AND THIS PROBLEM HAS NOT BEEN CORRECTED. HAD TO REPLACE FUEL FILTER DUE TO LEAKING AND THIS COST $178. CAR HAS BECOME A MONEY PIT AND IT ONLY HAS 77,000 MILES ON IT. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT SINCE 2008, THE HEADLIGHTS WOULD TURN OFF INTERMITTENTLY. THE LIGHTS WOULD TURN ON ONCE THE DOORS WERE OPENED BUT WHEN THE VEHICLE WAS STARTED, THEY WOULD TURN OFF. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CAUSED BY THE COMPUTER WHICH WAS REPLACED. HOWEVER, THE FAILURE OCCURRED AGAIN. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 110,000. UPDATED 02/23/11 *BF THE CONSUMER STATED THE INSIDE LIGHTS WENT OUT AS WELL. UPDATED 05/09/11

DRIVING AT 75 MILES PER HOUR AT NIGHT ON INTERSTATE 40, THE HEADLIGHTS AND DASHLIGHTS WENT OUT ON THE 2004 MERCURY GRAND MARQUIS. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED; THEY TURNED ON AND OFF INTERMITTENTLY. A MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE HEADLIGHT CONTROL MODULE WAS THE CAUSE OF FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 84,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SHE FELL ASLEEP. THE VEHICLE CRASHED INTO A TELEPHONE POLE. THE CONTACT SUSTAINED TWO BLACK EYES AS A RESULT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE CONTACT WAS UNSURE IF THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

HEADLIGHTS RANDOMLY TURN OFF. DOESN'T SEEM TO MATTER IF I'M DRIVING OR NOT. *TR

DRIVING HOME AT NIGHT IN MY 2004 MERCURY GRAND MARQUIS ALL OF A SUDDEN MY HEADLIGHTS WENT OUT. THE ONLY WAY TO HAVE HEADLIGHTS WAS TO MANUALLY HOLD BACK THE HIGH BEAM MECHANISM ON THE STEERING COLUMN. EVENTUALLY THEY WILL COME BACK ON FOR A WHILE BUT CUT OFF AGAIN. THROUGH RESEARCH I FOUND OUT IT IS A LCM MODULE AND CAN BE FIXED FOR APPROXIMATELY $700.00. I THINK MERCURY SHOULD BEAR SOME OR ALL OF THE RESPONSIBILITY FOR THIS AS IT WILL EVENTUALLY CAUSE A VERY SEVERE ACCIDENT. *TR

HEADLIGHTS WENT OUT WHILE DRIVING THE VEHICLE. THIS WAS ON A DARK, DARK, 2 LANE COUNTRY ROAD WITH LITTLE OR NO SHOULDER. USING THE HIGH BEAM "HOLD" FUNCTION LIGHT WOULD COME ON HIGH BEAM. WORKING SWITCHES WOULD NOT BRING LIGHTS BACK ON. CHECKING LIGHTS LATER, FOUND LIGHTS WOULD GO OUT WITHIN 5 MINS - STAY OUT FOR LESS THAN 5 MINS AND THEN REPEAT. REPAIR WAS THE LCM MODULE WHICH DEALER CHARGED APROX. $700 TO FIX. VERY DANGEROUS AND SCARY! TAIL LIGHTS DID STAY ON. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE TRAVELING 50 MPH THE CONTACT NOTICED THAT THE HEADLIGHTS HAD SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 44000. THE VIN WAS UNAVAILABLE

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT A VERY LOW SPEED, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE HE WAS INFORMED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 149,000. UPDATED 11/16/10*BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT A COST OF $511.00. UPDATED 12/01/10

2004 MERCURY GRAND MARQUIS. HEADLIGHTS BEGAN GOING OFF BY THEMSELVES WHILE I WAS DRIVING AND WILL NOT COME ON AT MOST OF THE TIME. EVERY INDICATION I HAVE IS IT IS A FAULTY LIGHTING MODULE CONTROL. THIS IS VERY DANGEROUS AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE OR ME IS KILLED BECAUSE THE LIGHTS WILL SUDDENLY GO OFF ON A DARK WINDING LOAD. PLEASE CONSIDER A FORCED RECALL ON THIS PROBLEM IMMEDIATELY. *TR

2004 MERCURY MARQUIS HEADLIGHTS WOULD SPORADICALLY STOP WORKING. *TR

LETTER FROM CONGRESSMAN JONES ON BEHALF OF CONSTITUENT RE PROBLEMS WITH THE HEADLIGHTS ON HER 2004 MERCURY GRAND MARQUIS (DOT/I#2010-2172) THE CONSUMER STATED WHILE DRIVING, THE HEADLIGHTS WENT COMPLETELY OUT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. UPON INSPECTION, THE DEALER STATED THE ENTIRE LIGHTING MODULE NEEDED TO BE REPLACED AT A COST OF $700.00. *JB

2004 MERCURY MARQUIS 4.6 L ENGINE. SPARK PLUG BLEW OUT WHILE DRIVING, CREATING SIGNIFICANT SAFETY HAZARD BECAUSE OF LOSS OF POWER AND PRESENCE OF COMBUSTIBLE GASOLINE FUMES. THIS IS A SAFETY HAZARD! *TR

THREE TIMES MY 2004 MERCURY MARQUIS HAS HAD SHOWN "PRIUS LIKE" PROBLEMS. ONCE IN DRY SUMMER , THEN TWICE IN WINTER IN THE PACIFIC NW.THE LAST TIME I WAS INTO THE INTERSECTION WHEN I SLAMMED ON MY PARKING BRAKE TO STOP THE CAR BUT THE MOTOR WAS STILL RACING.

UNINTENDED ACCELERATION: LAST YEAR (FEB 2009) MY 2004 MERCURY GRAND MARQUIS HAD AN UNINTENDED ACCELERATION WHICH I (WEIGHT LIFTER) COULD BARELY CONTROL AND I ALMOST CRASHED INTO 2-CARS. I ALSO HAD TO HAVE THE BRAKES REPLACED DUE TO SEVERE BRAKING REQUIRED TO STOP THE CAR DUE TO THE UNINTENDED ACCELERATION I USED A RELIABLE MECHANIC (HIGHLY RATED BY THE STATE OF MA) AS THE LOCAL FORD DEALER SHOPS ARE OVER-PRICED AND UNRELIABLE. NO DIAGNOSTIC CODES SHOWED-UP AT THE SHOP AFTER THE PROBLEM, BUT I WOULD NOT HAVE MY WIFE DRIVE THIS CAR? THE CAR IS WELL MAINTAINED AND I HAD A PREVIOUS GRAND MARQUIS, SO I KNOW THE CAR BETTER THAN MOST. HAVE YOU HEARD ABOUT THIS PROBLEM AND IS THERE A RECALL? FORD WAS CONTACTED ON FEB 23 2010, VIA THEIR PROTAL, AND INDICATED THAT THERE WAS NO PROBLEM OR RECALL, AND SUGGESTED THAT I GO TO THEIR DEALER (DID NOT GO AS I HAVE NO NEED FOR BS). I INFORMED MY LOCAL MECHANIC THAT THE CAR WENT INTO OVERDRIVE AND I HAD TO DRIVE OVER THE CURB (BRAKE TO FLOOR TO STOP IT).L BURNED OUT THE BRAKES BUT NO ONE DIED. THERE WAS NO DIAGNOSTIC CODES THAT SHOWED A BRAKING OR OTHER ELECTRONIC PROBLEM. *TR

TL*-THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE FRONT HEADLIGHTS FAILED. IMMEDIATELY, THE HIGHBEAM SWITCH WAS ENGAGED AND REQUIRED ASSISTANCE TO MANUALLY HOLD FOR THE HEADLIGHTS TO OPERATE. THE FAILURE OCCURRED SPORADIC. THE AUTHORIZED DEALER WAS NOTIFIED AND THE TECHNICIAN INFORMED THE REPLACEMENT PART REQUIRED FOR THE HEADLIGHTS TO FUNCTION PROPERLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 64,000. THE CURRENT MILEAGE WAS 70,000.

I AM CURRENTLY HAVING PROBLEMS WITH MY 2004 MERCURY GRAND MARQUIS WITH THE HEAD LIGHTS NOT COMING ON OR GOING OUT. ALL OTHER LIGHT STAY ON. TURNING THE LIGHT SWITCH ON / OFF AND IT WON'T COME ON. SAME SYMPTOMS IN AUTO OR MANUAL HEADLIGHT MODE. IF I STOP THE CAR IT WILL COME BACK ON. IT THEN MIGHT GO OFF AFTER A WHILE. I SEE OTHERS HAVE HAD THIS SAME PROBLEM, THIS WAS CONFIRMED BY MY LOCAL FORD DEALERSHIP. VERY COMMON PROBLEM WITH SERIOUS SAFETY CONCERNS. DEALER TELLS ME IT IS A FAILURE OF THE LIGHT CONTROL MODULE (LCM). *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH THE HEADLIGHTS SUDDENLY SHUT OFF WITHOUT WARNING CAUSING THE CONTACT TO TURN ON THE HIGH BEAMS TO SEE THE ROAD. THE FAILURE REOCCURRED ONE WEEK LATER WHILE TRAVELING AT 25 MPH WHEN THE HEADLIGHTS STOPPED FUNCTIONING WITHOUT WARNING. THE CONTACT CONTINUED TO TURN THE LIGHTS ON AND OFF UNTIL THEY REMAINED ON. THE CONTACT WAS DISPLEASED SINCE SHE WORKS AT NIGHT AND WAS CONCERNED ABOUT THE SAFETY RISK WHEN THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE APPROXIMATE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 1000.

HEADLIGHTS ON 2003 FORD CROWN VICTORIA AND 2004 MERCURY GRAND MARQUIS SUBJECT TO GOING ON AND OFF AND GOING OFF WHILE DRIVING. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT APPROXIMATELY 72 MPH ON NORMAL ROAD CONDITIONS WITH THE HEADLIGHTS IN ACTIVATION. SUDDENLY, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE DRIVER EXPERIENCED EXTREMELY POOR VISIBILITY AND PULLED OVER TO THE SIDE OF THE ROAD WITH EXTREME CAUTION. THE VEHICLE REMAINED PARKED UNTIL DAY LIGHT DUE TO THE DARK ROADWAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE HEADLIGHT CONTROL MODULE. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT HAD CONCERN OF THE SAFETY HAZARD. THE FAILURE MILEAGE WAS 52,000. UPDATED 2/22/10 *CN UPDATED 06/30/10.*JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN DRIVING THE HEADLIGHTS WILL TURN OFF FOR FOUR MINUTES AND THEN TURN BACK ON. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN STATED THAT THE HEADLIGHT MODULE SWITCH NEEDED TO BE REPLACED. NO REPAIRS WERE MADE. THE CURRENT AND FAILURE MILEAGES WERE 124024.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SUDDENLY STOPPED WORKING. IN ADDITION, THE TURN SIGNALS AND BRIGHT HEADLIGHTS WOULD ONLY ILLUMINATE WHENEVER THE SWITCH WAS HELD. AS SOON AS THE SWITCH WAS RELEASED, THE LIGHTS WOULD DIM AGAIN. IN ORDER TO DRIVE AT NIGHT, THE CONTACT WOULD HAVE TO HOLD THE SWITCH AT ALL TIMES. THE FAILURE HAS OCCURRED ON THREE OCCASIONS. USUALLY, THE HEADLIGHTS WORK NORMALLY WHEN THE VEHICLE IS PARKED OVERNIGHT. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER, BUT THEY HAVE NOT YET INSPECTED THE VEHICLE. HE BELIEVES THAT THIS IS A MANUFACTURER DEFECT. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 83,000.

LIGHT CONTROLER SHUTS LIGHTS OFF AT NIGHT WHILE DRIVING. THE ONLY WAY TO GET LIGHTS TO DRIVE WITH IS TO HOLD DIRCETIONAL SIGNIAL HANDEL UP WITH ONE HAND AND DRIVE WITH THE OTHER. *TR

WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTOMATIC SELECTION THE HEADLIGHTS WENT OUT. THIS WAS ON JUNE 6, 2009, AT 11:00 P. M. THEN ON JUNE 27, 2009, AT 9:10 P. M. WHILE TURNING ONTO AN INTERSTATE HIGHWAY THE HEADLIGHTS WENT OUT AGAIN. THIS TIME THE HEADLIGHT SELECTION SWITCH WAS IN THE MANUAL MODE. BOTH TIME THE HIGHBEAM SELECTION SWITCH WAS PULLED AND AFTER A 15 TO 20 MINUTE PERIOD THE HEADLIGHTS CAME BACK ON. *TR

2004 MERCURY MARQUIS. AFTER 2-3 HOURS OF DRIVING WITH THE HEADLIGHTS ON, THEY WILL GO OUT. ALL OTHER LIGHTS CONTINUE TO WORK PROPERLY. THIS IS A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND CONTINUED WITH MY TRIP DURING THE DAYLIGHT. I BELIEVE THIS IS A PROBLEM WITH THE LIGHTING CONTROL MODULE AND IS A COMMON PROBLEM. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH AT NIGHT, THE HEADLIGHTS FAILED. THE CONTACT WAS ABLE TO AVOID A CRASH. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE HEADLIGHT SENSOR AT THE COST OF $700. THE DEALER STATED THAT THE FAILURE WAS COMMON AND THEY KEEP THE SENSOR IN STOCK. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 79,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 50 MPH, THE CONTACT SMELLED A BURNING ODOR AND NOTICED SMOKE COMING FROM THE LIGHTING CONTROL MODULE. HE PULLED THE VEHICLE OVER AND OPENED THE HOOD. THE HORN BEGAN TO SOUND, SO HE DISCONNECTED THE BATTERY. THE FIRE DEPARTMENT ARRIVED AND A REPORT WAS FILED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO AN ELECTRICAL ISSUE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE LIGHTING CONTROL MODULE BOX WAS REPAIRED. THE DEALER STATED THAT THEY WERE UNAWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 79,000.

2004 MERCURY MARQUIS. AFTER 2-3 HOURS OF DRIVING WITH THE HEADLIGHTS ON, THEY WILL GO OUT. ALL OTHER LIGHTS CONTINUE TO WORK PROPERLY. THIS IS A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND CONTINUED WITH MY TRIP DURING THE DAYLIGHT. I BELIEVE THIS IS A PROBLEM WITH THE LIGHTING CONTROL MODULE AND IS A COMMON PROBLEM. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN BACKING UP AT 10 MPH, THE CONTACT NOTICED THAT THE STEERING WAS VERY STIFF AND DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS DESTINATION, BUT THE FAILURE CONTINUED. WHEN HE REACHED HIS DESTINATION, THE CONTACT NOTICED THAT THE POWER STEERING FLUID WAS LOW. HE REFILLED THE POWER STEERING FLUID AND THE FAILURE IMPROVED. ONE MONTH LATER, THE CONTACT NOTICED THAT THE STEERING BECAME STIFF AND DIFFICULT TO MANEUVER AGAIN. HE CALLED THE MANUFACTURER AND WAS INFORMED TO HAVE THE VEHICLE INSPECTED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WHEN HE WAS INFORMED OF A FEE TO FLUSH OUT THE POWER STEERING FLUID DUE TO POSSIBLE DIRT BUILD-UP, THE CONTACT REFUSED TO HAVE THE VEHICLE REPAIRED. HE FEELS THAT HE SHOULD NOT HAVE TO PAY AND THE DEALER OR MANUFACTURER SHOULD COVER THE EXPENSES. THE FAILURE MILEAGE WAS 19,970 AND CURRENT MILEAGE WAS 20,200. UPDATED 04/17/09. *LJ THE CONSUMER WAS INFORMED THE PROBLEM WAS DUE TO WEAR AND TEAR. UPDATED 04/21/09

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD GO OUT COMPLETELY WHILE DRIVING AT ANY SPEED. SOMETIMES THE LIGHTS WILL ILLUMINATE WITHIN A FEW MINUTES OR UP TO FIFTEEN MINUTES. WHEN HE PULLS THE TURN SIGNAL LEVER TOWARDS HIM, THE BRIGHT LIGHTS ILLUMINATE, BUT SHUT OFF WHEN HE LETS GO OFF THE LEVER. THE DEALER INFORMED HIM TO BRING THE VEHICLE IN FOR INSPECTION. THE REPAIR WOULD COST BETWEEN $400 AND $500. THE FAILURE MILEAGE WAS 98,000. UPDATED 4/16/09 *CN THE CONSUMER STATED THE REPAIRS WERE MADE BY REPLACING THE LCM. UPDATED 04/20/09.*JB

WE HAVE 9 MERCURY GRAND MARQUIS IN OUR FLEET. WE ARE A 24 HOUR TRANSPORTATION SERVICE AND OUR CARS ARE OUT A NIGHT. THE LIGHTS JUST TURN OFF WITHOUT WARNING AND OUR DRIVERS NOW HAVE TO DRIVE IN THE DARK UNTIL THE LIGHTS COME BACK ON AFTER SHUTTING THE CAR DOWN. OR, THEY MAY NOT COME BACK ON AND HAVE TO HAVE THE CAR TOWED IN. WE HAVE PURCHASED THIS COMPANY IN MAY 2008 AND PURCHASED ALL NINE CARS AT THE SAME TIME. WE HAVE REPLACED FOUR OF THE NINE SO FAR AT THE COST OF $591. EACH, OUR COST ACCORDING TO WHITEYS' AUTOMALL MANSFIELD OHIO. IF THIS ITEM IS SO DEFECTIVE THAT WE HAVE TO KEEP REPLACING THIS SAME ITEM IN EACH CAR, WHY WAS THIS ITEM NOT RECALLED AND CORRECTED. I AM LISTING ONE DATE, THERE HAS BEEN 4 DIFFERENT DATES, 4 DIFFERENT CARS. (2) 2004'S (1) 2003 AND NOW (1) 2002, OUR 2005'S AND 2006'S HAVE NOT INDICATED A PROBLEM AS YET. *TR

INTAKE MANIFOLD CRACKED, NEEDED REPLACEMENT. THIS IS A PLASTIC COMPONENT WHICH IS NOT DESIGNED FOR COLD WEATHER CLIMATES. THIS IS THE SECOND TIME (SECOND CAR) THAT THIS HAS HAPPENED TO. *TR

THE "ACTUATOR" THAT ALLOW HOT AIR TO FLOW INTO THE CAR FOR HEAT MALFUNCTIONS AND WILL NOT MOVE. YOU CAN NOT DEFROST THE WINDSHIELD RESULTING IN ZERO VISIBILITY WHILE DRIVING IN THE COLD. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE RACK AND PINION WAS REPLACED IN AUGUST OF 2007. IT FAILED AGAIN ON OCTOBER 8, 2007. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE MANUFACTURER WOULD NOT WARRANTY THE VEHICLE. THE FAILURE MILEAGE WAS 42,000 AND CURRENT MILEAGE WAS 56,753. UPDATED 10/30/08. *LJ

PAINT PEELING ON 2004 MERCURY GRAND MARQUIS. DOORS RUSTING OUT DUE TO RAIN/WASH WATER ACCUMULATING IN DOORS. RUST BUBBLING UNDER WINDOW RUBBER. SPOKE TO WESTER NY FORD REP- CLAIMS THERE'S NOTHING FORD CAN DO. *TR

WINDSHIELD WIPERS ON MY 2004 MERCURY GRAND MARQUIS BEGAN OPERATING ERRATICALLY TWO MONTHS AFTER THE VEHICLE WAS OUT OF WARRANTY. INITIALLY THEY TURNED ON BY THEMSELVES AND COULD NOT BE TURNED OFF; A WEEK LATER I COULD NOT TURN THEM ON AT ALL EXCEPT IN THE VERY HIGH SETTING. FINALLY, 1-2 WEEKS LATER THEY WOULDN'T TURN ON AT ALL. ALL OF THIS ERRATIC OPERATION HAPPENED WITHIN A 3 TO 4 WEEK PERIOD SEEMINGLY AT COMPARATIVELY LOW TEMPERATURES (15 TO 30 DEGREES FAHRENHEIT). THE DEALER RECOMMENDED REPLACING A SWITCH ON THE STEERING COLUMN FOR $350, BUT THIS DID NOT PERMANENTLY SOLVE THE PROBLEM. THEN THEY RECOMMENDED REPLACING THE WINDSHIELD WIPER MOTOR FOR ANOTHER $350. SO FAR THIS APPROACH SEEMS TO HAVE ALLEVIATED THE PROBLEM, BUT SUCH AN OUTLAY 2 MONTHS OUT OF WARRANTY IS INEXCUSABLE, WITHOUT A RECALL AND FREE REPAIR, GIVEN FORDS APPARENTLY GENERIC PROBLEM WITH ERRATICALLY OPERATING WIPERS ON THEIR OTHER PRODUCTS. FORTUNATELY, I WAS NOT IN ANY DANGEROUS SITUATIONS (SNOW OR RAIN STORMS, ETC.) WHERE MY IMMEDIATELY SAFETY DEPENDED ON THE RELIABLE OPERATION OF THE WIPERS, BUT THIS IS A POTENTIALLY DANGEROUS CONDITION AND AN INEXCUSABLE CASH OUTLAY FOR CONSUMERS. *TR

PAINT PEELING ON TRUNK. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE HEADLIGHTS DIMMED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE APPROXIMATELY FIVE TIMES BEFORE IT WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE LIGHT MODULE WAS THE CAUSE OF THE FAILURE AND NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 64,814 AND FAILURE MILEAGE WAS 64,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 45 MPH, DEBRIS FROM THE PRECEDING VEHICLE STRUCK THE ROOF OF THE CONTACT'S VEHICLE. THE FAILURE CAUSED THE PAINT TO CHIP. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND THEY STATED THAT THE PAINT WAS DELAMINATING. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS DESTROYED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 60,000 AND FAILURE MILEAGE WAS 50,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY HARD TO TURN. THE CONTACT CHECKED THE POWER STEERING FLUID, AND THE FLUID WAS AT THE PROPER LEVEL. A MECHANIC POWER FLUSHED THE POWER STEERING FLUID; HOWEVER, THE PROBLEM CONTINUED TO OCCUR. AS OF JULY 24, 20007, THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 18,500 AND THE CURRENT MILEAGE WAS 18,900. UPDATED 0201/08. *LJ THE POWER STEERING PUMP WAS REPLACED WITH A RE-BUILT PUMP. UPDATED

STEEL BELT SEPARATION IN MICHELIN ENERGY LX4 225/60R16 DOT M33V F2971AB AT 18,761 MILES. I HAVE PICTURES OF THE TIRE FOR YOU AND STILL HAVE THE ACTUAL TIRE IF YOUR INTERESTED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 8 MPH THE VEHICLE DID NOT STOP WHEN THE BRAKE WAS DEPRESSED. HE STATED THAT IT WAS APPROXIMATELY 30 SECONDS BEFORE THE VEHICLE STOPPED. THE ROAD CONDITIONS WERE CLEAR. THE VEHICLE WAS NEVER INSPECTED. APPROXIMATELY FOUR DAYS LATER THE CONTACT EXPERIENCED THE SAME PROBLEM. HE STATED THAT HIS VEHICLE CRASHED INTO A WOODEN POLE. THE VEHICLE WAS TOWED TO A MECHANIC TO REPAIR THE DAMAGE AS A RESULT OF THE CRASH. THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE CURRENT MILEAGE WAS 36,000. *AK

2004 MERCURY MARQUIS REAR SHOCKS WENT BAD. CONSUMER WOULD LIKE REIMBURSEMENT FOR REPAIR WORK DONE. *KB THE CONSUMER NOTICED A SLIGHT BOUNCE COMING FROM THE REAR OF THE VEHICLE. THE CONSUMER WAS INFORMED THE SHOCKS WERE LEAKING OIL. *JB

DT*: THE CONTACT STATED WHILE APPROACHING A STOP UNDER NORMAL BRAKING, THE VEHICLES ENGINE REVS AND SURGES FORWARD. THE BRAKE PEDAL MUST BE DEPRESSED TO THE FLOOR TO STOP THE VEHICLE. THIS HAPPENED 5 TIMES AND THE VEHICLE WAS INSPECTED BY THE DEALER HOWEVER; THE PROBLEM COULD NOT BE DUPLICATED. THE VEHICLE WAS DRIVEN OVER 6,000 MILES WHEN THE PROBLEM RETURNED. IT WAS TAKEN BACK TO THE DEALER FOR SERVICE AND AGAIN THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *AK THE CONSUMER BELIEVED THERE IS A PROBLEM WITH THE TRANSMISSION. UPDATED 04/06/06. *JB

DT*: THE CONTACT STATED WHILE SHIFTING FROM DRIVE TO PARK THE GEAR LOCKED IN REVERSE AND WHILE DRIVING AT LOW SPEEDS AT NIGHT THE HEADLIGHTS WOULD NOT GO FROM LOW BEAM TO HIGH BEAM. ADDITIONALLY, THE TIRES SLOWLY DEFLATE. THE DEALERSHIP WAS ALERTED. THEY REPAIRED THE GEAR COLUMN, HEADLIGHT SWITCH AND SUGGESTED TO CHECK THE TIRES WEEKLY AND ADD AIR.

DT*: THE CONTACT STATED THE HEADLIGHTS FLICKER ON AND OFF WHILE IN USE. AN INDEPENDENT REPAIR SHOP DETERMINED THE LIGHT CONTROL BOX NEEDS TO BE REPLACED.

DT*: THE CONSUMER STATED WHILE DEPRESSING THE BRAKE PEDAL THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP THE FIRST TIME; A DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS DRIVEN FOR A PERIOD OF TIME AND THE ACCELERATION PROBLEM CONTINUED TO PERSIST. *JB UPDATED 02/24/06. *JB

2004 MERCURY GRAND MARQUIS LOST CONTROL OF VEHICLE DUE TO TIRE WEAR. *TS WHILE DRIVING ON A WET ROAD THE CONSUMER LOST CONTROL OF THE VEHICLE DUE TO WORN TIRES. THE VEHICLE SPUN OFF THE LEFT SIDE OF THE ROAD AND STRUCK A CONTROL WALL. THE CONSUMER SUSTAINED A SORE NECK AND RIGHT SHOULDER. THE VEHICLES SUSTAINED DAMAGE TO THE HOOD, FENDER, BUMPER, GRILL, RF HEADLAMP, RR QUARTER PANEL, REAR BUMPER, TRUNK LID AND THE SPARE TIRE WAS TORN LOOSE (INSIDE TRUNK. *NM

DT: WHILE THE CONTACT'S FRIEND WAS PULLING INTO A PARKING LOT SHE PRESSED ON THE BRAKE PEDAL AND IT HESITATED WHILE STOPPING THE VEHICLE. ON A SEPARATE OCCASION, WHILE STOPPING AT A STOP LIGHT THE ACCELERATOR PEDAL GOT STUCK. THIS CAUSED THE CONTACT'S VEHICLE TO REAR END THE VEHICLE IN FRONT. WHEN THE BRAKE PEDAL WAS PRESSED THE VEHICLE WAS NON RESPONSIVE. THE CONTACT HAD TO TURN THE VEHICLE OFF TO GET IT TO STOP. NO INJURIES REPORTED. THE VEHICLE HAS NOT BEEN TO A DEALERSHIP TO BE INSPECTED CONCERNING THIS PROBLEM.*AK

STOPPED AT RED LIGHT. ENGINE STOPPED. COULD NOT RESTART. WAS TOWED TO LINCOLN/MERCURY DEALER. DIAGNOSIS INDICATED FAILURE OF POWERTRAIN COMMAND MODULE. ACCORDING TO SERVICE MANAGER THIS FAILURE COULD TAKE PLACE AT ANY TIME OR PLACE AND AT ANY SPEED. SUBSEQUENT TO THIS THE HEATER MOTOR BLOWER CONTROL UNIT FAILED.*JB

WHILE WASHING MY WIFE'S VEHICLE I SAW THAT THERE IS A CRACK IN THE SIDE WALL OF THE RIGHT REAR TIRE. A MICHELIN ENERGY XL4 97T P225/60R16 M+S TIRE. THERE IS LESS THAN 30,000 MILES ON THE TIRES. *JB

DT: THE CONTACT STATED WHILE DRIVING VEHICLE CAUGHT ON FIRE. THERE WERE NO WARNING SIGNS INDICATING A PROBLEM WITH THE VEHICLE. HE NOTICED SMOKE COMING FROM THE FLOORBOARD AND THE DASHBOARD. WHEN HE PULLED OFF THE ROAD THERE WERE FLAMES COMING UP THROUGH THE FLOORBOARD. THE VEHICLE HAS NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF FIRE, BUT HE BELIEVED IT WAS THE FUEL INJECTION SYSTEM. THE MANUFACTURER REFERRED HIM TO CONTACT THE DEALER. HE HAS NOT CONTACTED THE SERVICE DEALER TO INFORM THEM OF THE FIRE. *AK

DT: WHILE THE CONSUMER WAS DRIVING AT 70 MPH ON 4-27-05 THE HOOD OF VEHICLE FLEW UP. WHEN THIS HAPPENED IT HIT THE WINDSHIELD AND BROKE IT. WHEN THE VEHICLE WAS INSPECTED ON SITE THEY SAID THAT IT WAS DUE TO A MISSING BOLT IN THE HOOD LATCH. THIS OCCURRED WITHOUT PREVIOUS WARNING. THE CONSUMER WAS NO LONGER IN DIRECT POSSESSION OF THE VEHICLE. *AK *NM

DT: THE VEHICEL ACCELERATED SUDDENLY AND THE BRAKES COULD NOT STOP IT. WHILE IN A PARKING LOT TO PUT AIR IN THE TIRES THE VEHICLE JUST TOOK OFF AND CRASHED INTO A BUILDING. THIS HAPPENED JULY 30, 2005 THE CONSUMER IS GETTING READY TO CONTACT FORD. *AK *JB

MY WIFE WAS DRIVING OUR 2004 MERCURY GRAND MARQUIS (PRE-CERTIFIED, BOUGHT OFF THE SHOWROOM FLOOR AUGUST 2004); OUR THREE TEENAGE FOSTER CARE CHILDREN AND I WERE PASSENGERS. OUR MARQUIS ENTERED THE PARKING LOT OF CONVENIENCE STORE SO THAT WE COULD INSTALL AIR IN LEFT FRONT TIRE. WE DID A U-TURN IN PARKING LOT TO PROCEED TO AIR COMPRESSOR. WITH HER RIGHT FOOT ON BRAKE PEDAL, MY WIFE STEERED THE CAR THROUGH THE U-TURN, HEADING TOWARD AIR COMPRESSOR. SUDDENLY, WITHOUT ANY WARNING, THE CAR ACCELERATED UNCONTROLLABLY. THE BRAKE WOULD NOT WORK - BRAKE PEDAL WAS PUSHED ALL THE WAY DOWN; CAR CONTINUED TO ACCELERATE AND TRAVELED OVER A LARGE CONCRETE BARRIER AND CRASHED INTO BUILDING. THE CAR COULD NOT BE STEERED WHILE CAR SPED FORWARD. THE AIR BAGS DID NOT DEPLOY. WE WERE WEARING OUR SEAT BELTS AND SHOULDER HARNESSES. THANKFULLY, THE AUTO HIT THE BUILDING INSTEAD OF THE GASOLINE PUMPS IN PARKING LOT. AFTER CRASHING INTO BUILDING, THE ENGINE CONTINUED TO ACCELERATE OR "REV" AT HIGH RATE. A LADY WHO WAS PUMPING GAS INTO HER CAR RUSHED OVER TO ASSIST US. SHE INSISTED THAT MY WIFE KEEP HER FOOT ON BRAKE PEDAL AND ASSISTED IN GETTING THE DRIVER'S DOOR OPEN AND INSTRUCTING FOR MY WIFE TO AVERT HER FACE AND INCH OVER IN SEAT TOWARD DOOR AFTER RELEASING THE SHOULDER HARNESS/SEAT BELT. I WAS ABLE TO GET THE CAR IN PARK AND TURN IGNITION OFF. MY WIFE WAS TRANSPORTED BY AMBULANCE TO ER FOR TREATMENT OF INJURIES. HIGHWAY PATROL OFFICER MADE ACCIDENT REPORT. AUTO WAS TOWED TO PRIVATE REPAIR FACILITY FOR EVALUATION. *NM *NM

2004 MERCURY GRAND MARQUIS ACCELERATED AT FULL SPEED WHEN CONSUMER BARELY TOUCHED THE ACCELERATOR PEDAL. THIS RESULTED IN THE VEHICLE CRASHING THROUGH THE BACK WALL OF THE CONSUMER'S GARAGE.*MR *NM

THE RIGHT WINDSHIELD WIPER BROKE OFF THE ARM WHILE DRIVING AND FLEW OFF THE VEHICLE. THE ARM AND WINDSHIELD WIPER HAD TO BE REPLACED.

THE RIGHT WINDSHIELD WIPER BROKE OFF THE ARM WHILE DRIVING AND FLEW OFF THE VEHICLE. THE ARM AND WINDSHIELD WIPER HAD TO BE REPLACED. THE FOLLOWING VEHICLES HAD THE SAME PROBLEM. VEHICLE #1 [XXX] 2004 GS MERCURY MARQUIS 06/24/05 VEHICLE #2 [XXX] 2004 GS MERCURY MARQUIS 06/26/05 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TOE OF LEFT FOOT HITS PLASTIC PANEL DIRECTLY TO THE LEFT OF THE BRAKE PEDAL WHEN MOVING LEFT FOOT TO THE BRAKE PEDAL. INSUFFICIENT CLEARANCE ABOVE LEFT FOOT DUE TO THE PLASTIC PANEL THAT COVERS THE COURTESY LIGHT BULB.

WHILE DRIVING, AND COMING TO A STOP (BRAKING) THE VEHICLE SURGED FORWARD. THE CONSUMER HAS TAKEN THE VEHICLE INTO THE DEALER. THE DEALER STATED THE VEHICLE WAS PERFORMING THE WAY IT SHOULD. PLEASE PROVIDE ANY FURTHER INFORMATION. ALSO, PLEASE PROVIDE THE VEHICLE IDENTIFICATION NUMBER. *JB THE CONSUMER STATED HAD A 2001 GRAND MARQUIS THAT DID THE SAME THING NUMEROUS TIMES. AFTER INVESTIGATING CONSUMER HAD CRUISE CONTROL DISABLED. NO FURTHER PROBLEM. *BF *NM

THE INTERIOR LIGHTS ARE UNABLE TO LIGHT UP, PREVENTING THE CONSUMER FROM SEEING THE SPEED INDICATOR, OIL, AND FUEL GAUGES. MANUFACTURER HAS BEEN NOTIFIED BY CONSUMER. *AK *SC *JB

DURING A RAIN STORM WINDSHIELD WIPERS STOPPED WORKING. CONSUMER HAD TO PULL OFF OF THE ROAD. CONSUMER WAS ABLE TO GET THEM TO WORK INTERMITTENTLY, AND WISHED TO HAVE THE MANUFACTURER MAKE THE REPAIRS .*AK THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *BF *NM

WHILE APPLYING THE BRAKE PEDAL VEHICLE ACCELERATED UNCONTROLLABLY. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION NUMEROUS TIMES, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

THE CONSUMER WAS EXPERIENCING CRUISE CONTROL FAILURE. WHEN DRIVING THE CRUISE CONTROL WILL INADVERTENTLY COME ON AND GO OFF. *JB

THE ADJUSTABLE PEDAL CAN GO BACK OR FORTH WHEN HITTING THE BRAKE PEDAL THE GAS PEDAL IS SO CLOSE THEY HIT TOGETHER.*AK

WHEN PRESSING BRAKE PEDAL, FOOT ALSO FREQUENTLY DEPRESSES GAS PEDAL CAUSING CAR TO LURCH FORWARD. *JB

CRACK INTAKE MANIFOLD BECAUSE IT'S PLASTIC. I HAD TO PAY FOR THE REPAIR AND I WAS NOT AT FAULT.*AK

MY CAR A MERCURY GRAND-MARQUIS(2004), ON OCTOBER 14,2004 ALMOST CAUSED TO MY WIFE AND MYSELF A TRAGEDY.IN MY OWN HOME, THE CAR FAILED IN TRANSMISSION TO GO REAR, INSTEAD WENT FORWARD INTO MY BACKYARD,CRASHED AGAINST A TREE AND WENT INTO A LAKE IN MY PROPERTY. AS A RESULT THE CAR WAS TOWED TO ALAN FORD IN BLOOMFIELD HILLS,MI FOR RAPAIRED WITH DAMAGES OVER $14.000.I MADE THE A COMPLAIN BY PHONE TO THE NHTSA AND PROMISSED A LETER PEPLY WHICH NEVR HAPPENED AND FOLOW UP CALLS IT WAS INFORMED TO ME THAT THERE WAS NEVER A RECORD OF MY CALL.*AK

THERE WAS PROBLEM WITH THE GEAR SHIFT OR TRANSMISSION, SHIFT LEVER MOVED FORWARD AND SHIFTED INTO REVERSE WITHOUT MY TOUCH. THE VEHICLE GETS HUNG-UP IN NEUTRAL. *BF FROM DRIVE OR REVERSE INTO PARK THERE WAS A METAL TO METAL INTERFERENCE EVIDENT. THE GEAR WOULD STICK AND REQUIRED 2 TO 3 MINUTES OF JIGGLING BACK AND FORTH WITH PRESSURE TO GET INTO PARK, OTHER TIMES WHEN IN PARK AND HAD THE ENGINE RUNNING, THE KEY WOULD SHUT DOWN THE ENGINE, BUT COULD NOT REMOVED WITHOUT PUTTING MORE PRESSURE ON THE LEVER INTO PARK. ON ANOTHER OCCASION THE VEHICLE DROVE BACKWARDS ABOUT 4 FT. BEFORE THE CONSUMER COULD PUT HIS FOOT INTO THE VEHICLE AND ONTO THE BRAKE. THIS WAS AN INTERMITTENT PROBLEM. *SC

WHEN THE CONSUMER ATTEMPTED TO COME TO A STOP , THE VEHICLE ACCELERATED INTO A BUILDING. THE VEHICLE WAS TOWED. *JB THE DEALER COULD NOT FIND ANYTHING WRONG. THE CONSUMER FOUND SEVERAL SIMILAR INCIDENTS. *SC

VEHICLE VIBRATED WHEN IN MOTION AT SPEEDS OF 45 MPH OR GREATER.WHEN DRIVING AT 70 MPH BACK END SWAYED.CONSUMER TOOK VEHICLE BACK TO THE DEALER, WHO CHANGED AND BALANCED TIRES, ALSO, CHANGED THE WHEEL HUBS, BUT PROBLEM RECURRED. *AK *NM

WHEN DRIVING AT LOW SPEEDS, THE VEHICLE WOULD SURGE FORWARD WITHOUT WARNING. THE CONSUMER WILL TAKE THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. PLEASE PROVIDE ANY FURTHER DETAILS. *LA *TS

NEW 2004 MERCURY MARQUIS. HAD CAR FOR ONE DAY. ATTEMPTED TO MAKE A QUICK LEFT TURN BY DEPRESSING ACCELERATOR TO THE FLOOR. MOTOR STARTED REVVING UP BUT THE CAR WOULD NOT MOVE. LET OFF GAS AND TRANSMISSION ENGAGED. AFTER MAKING THE TURN,STOPPED THE CAR, STILL IN DRIVE, PUT THE GAS PEDAL TO THE FLOOR. THE ENGINE WENT INTO HIGH REVS AND THE CAR MOVED VERY SLOW,RELEASED THE GAS AND THE TRANSMISSION ONCE AGAIN ENGAGE. TOOK CAR BACK TO DEALER AND THEY ARE REPLACING THE TRANSMISSION. *JB

THE STEERING WHEEL VIBRATES WHEN DRIVING AT SPEEDS OF 58 MPH AND FASTER. THE DEALERSHIP HAS SERVICED THE VEHICLE 5 TIMES, IN WHICH THEY BALANCED THE TIRES, ROTATE THE TIRES AND MADE AN ADJUSTMENT IN THE STEERING COLUMN. THE PROBLEM STILL EXIST. THE DEALERSHIP ALSO INDICATED THAT THE STEERING WHEEL MEETS FACTORY SPECIFICATIONS AND THE SHAKE IS MINIMUM. *LA THE DEALER ROTATED AND BALANCED THE SYSTEM BUT THE SHAKING PERSISTED. WHEN THE VEHICLE TIRES AND WHEELS WERE REPLACED WITH CAST ALUMINUM THE SHAKING WAS NO LONGER FELT. THE CONSUMER FEELS THAT THE PREVIOUS SET OF TIRES AND WHEELS WERE DEFECTIVE. *NM

THE TRANSMISSION KEEPS STALLING ON UPGRADES.. IT STALLS ON GRADES AFTER THE FIRST WEEK...THE TRANSMISSION WILL NOT HOLD UP UNDER PRESSURE....IT CONTINUES TO LOSE PRESSURE...POWER...IT MUST BE RECALLED.. THE FIRST ONE I HAD I THOUGHT SHOULD BE RECALLED BUT THE DEALERSHIP GAVE ME ANOTHER AFTER 8 MONTHS....IT IS DOING THE SAME THING PLEASE SOMEBODY HELP I WILL GO EVERYWHERE I KNOW AND MAKE THIS PUBLIC UNTIL THIS IS RESOLVED. *AK

WHEN ATTEMPTING TO PRESS THE BRAKE PEDAL, THE DRIVER ALSO PRESSED ON THE ACCELERATOR PEDAL AND CAUSED THE VEHICLE TO ACCELERATE WHICH MADE IT DIFFICULT TO STOP THE VEHICLE. THE CONSUMER STATED THAT THE PEDALS WERE TOO CLOSE TO EACH OTHER. *AK *SC *JB

WITH THE CONSUMER'S FOOT ON THE BRAKE, THE VEHICLE SUDDEN ACCELERATED AND STARTED SHAKING. (NAR) *PH *CB

CONSUMER STATED THAT WHILE DRIVING CAME TO A RED LIGHT AND VEHICLE TOOK OFF. THE MORE HE APPLIED THE BRAKES THE FASTER VEHICLE WENT. HE AND HIS WIFE NARROWLY ESCAPED A COLLISION. CONSUMER TOOK FEET OFF THE BRAKES, AND PLACED THE VEHICLE IN NEUTRAL, WHICH CAUSED IT TO SLOW DOWN. THEN, HE COASTED TO THE SIDE OF THE ROAD. CONSUMER CALLED THE DEALER, WHO TOLD HIM TO CALL A TOW TRUCK. CONSUMER HAD VEHICLE TOWED TO THE DEALER. AFTER INSPECTING THE VEHICLE DEALER TOLD CONSUMER THAT THEY NEVER HEARD OF THIS PROBLEM WITH THIS TYPE OF VEHICLE. HOWEVER, HE WAS TOLD BY ANOTHER DEALER THAT IT MIGHT HAVE BEEN THE CRUISE CONTROL KICKING IN WHEN IT WAS NOT SUPPOSE TO. CONSUMER WAS VERY CONCERNED BECAUSE HE AND HIS WIFE WERE NEARLY KILLED.*AK

THE TURN SIGNAL FAILED INTERMITTENTLY. THE CAUSE HAD NOT BEEN DETERMINED. *JB THE TURN SIGNAL RACED EXTREMELY FAST THAT THE LIGHTS FLICKER INSTEAD OF BLINKING. THE PROBLEM OCCURRED 30 TIMES SINCE DEC. 2003. FORD WAS AWARE OF THE PROBLEM BUT DID NOT HAVE A FIX. *SC