83 consumer complaints have been filed with NHTSA for the 2004 Lincoln Town CAR. Click any complaint to view the full owner description.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGOctober 20, 2025
My car has the same lcm control module issues as cars from the same years ad models, but when I enter my VIN it is not showing. +4 PO#3 1998-2000 Lincoln Town Car Lighting Control Module YW1T ... Yes, a recall exists for a 2003-2005 model year Ford/Lincoln Town Car lighting control module (LCM) failure that can cause a loss of headlights. The recall, #15S39, involves dealers installing a bypass module kit to fix the problem for free. The issue stems from a cracked solder joint inside the LCM that can lead to intermittent or complete headlight failure, increasing crash risk at night. The lcm is under the dash near the pedals. It causes loud vibrating noise for a long time and causes a parasitic drain to my battery almost daily especially when it's cool outside. The relay under the hood vibrates as well
STEERINGOctober 10, 2025
Bought a 2004 Linc Tow as a gift to my grandson. Drove it a couple of times and had no issues. After it had sat for about 2-3 weeks, I drove it to town to let it run after sitting. On my way home I was turning on to the road for home and the steering suddenly caught, I was in the middle of a turn and pulled steering wheel to straighten the car when it released. I almost hit the car next to me. I have an appointment on October 14th to have it checked out. I understand that this is a problem that has occurred often in other years and was fixed, so why not the 2004. This car only has 92,500 miles on it. I can't risk my grandson getting into an accident.
STEERINGNovember 10, 2021
The steering is binding really bad. Noticed it yesterday while taking hubby to docs. Much worse today. Unable to pull into parking spaces, did not dare to try to pull up to pumps. Cornering was a challenge in either direction. We do not have any Ford garages in this area. Think this is a major issue that may go with Lincolns. had 2 other ones with similar issues. It is not too bad if rolling along, but almost impossible when going slow.
STRUCTUREMay 25, 2020
VEHICLE WAS PARKED OUTSIDE DURING RAIN SHOWERS AND WATER ACCUMULATED INSIDE THE REAR PASSENGER FOOT AREA 1ST AND OVERFLOWED INTO THE FRONT PASSENGER'S FOOT AREA.
STEERINGMarch 30, 2020
MY STEERING IS HARD TO TURN. VERY STIFF. BOUGHT IT USED AND I SEE THEY REPAIRED THE UPPER AND LOWER POWER STEERING SHAFT., ALL OTHER MODELS WERE BEING RECALLED FOR THIS PROBLEM. WHY NOT THIS YEAR? IT ONLY HAS 65,500 MILES
STEERINGJanuary 22, 2020
I HAVE ONLY 20,118 ORIGINAL MILES ON MY 2004 LINCOLN TOWN CAR ULTIMATE. THE STEERING COLUMN UNDER THE HOOD IS TERRIBLY RUSTED. THE CORROSION LOOKS SCARY. I WANTED TO TAKE IT TO THE DEALER TO HAVE THEM TELL ME IF I NEEDED TO REPLACE IT! NOW, I WASN'T LOOKING FOR FORD TO PAY FOR ANYTHING BUT GET THIS - THEY WANT ME TO PAY THEM A $100 DIAGNOSTIC FEE JUST TO TELL ME IF I NEED TO REPLACE THE STEERING COLUMN! THE 2005 TOWN CAR IS BEING RECALLED FOR THE SAME THING YET FORD IS PAYING FOR THIS. WHAT RECOURSE DO I HAVE. I SEE NOW WHY THEY WANT TO CHARGE FOR THIS INSPECTION BECAUSE THEY KNOW THESE CARS WELL AND ARE AWARE OF THE CORROSION ISSUE WITH THEIR STEERING COMPONENTS. NOW THE I LOOK AT THE TOE-IN TOE-OUT POSITION OF THE FRONT WHEELS ONE WHEEL IS POINTING STRAIGHT AHEAD AND THE OTHER IS TURNED SLIGHTLY AWAY FROM STRAIGHT. IT ISN'T CAUSING ANY PROBLEMS BUT I WANT THIS INSPECTED SO I CAN REPLACE THE PARTS IF NEEDED BUT I'LL BE DOUBLE-DAMNED IF I GIVE THE MORONS $100 JUST TO TELL ME IF I NEED TO REPLACE THE STEERING COLUMN SHAFT. THIS CAR LOOKS LIKE IT IS BRAND NEW ON THE OUTSIDE, THE INTERIOR'S LEATHER HAS NO CREASES...NO ONE HAS EVEN SAT IN THE REAR COMPARTMENT. IT HAS BEEN WELL CARED FOR TOO. THIS IS WHY I CANNOT BELIEVE THE STEERING COLUMN IS SO FREAKIN RUSTY - IT LOOKS DANGEROUS! I LOOKS LIKE SOMETHING FROM A CAR THAT'S BEEN SITTING IN A JUNK YARD ALL ITS LIFE. NOW I SEE WHY THE LINCOLN CONCIERGE WAS ABSOLUTELY NO HELP WHAT SO EVER. FORD KNOWS ABOUT THIS CORROSION ISSUE.
ELECTRICAL SYSTEMFebruary 5, 2019
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE BATTERY DRAINED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIGHT CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
VEHICLE SPEED CONTROLOctober 3, 2018
OPERATOR EXPERIENCED STUCK SPEED CONTROL BUTTON AND ACCELERATED COULDN�T STOP THE SPEED ACCELERATION WITH STEERING WHEEL SO OPERATOR HIT BREAKS. LOUD BANG SOUND FOLLOWED BY DRASTIC REDUCED SPEEDS. COULD CAUSE LOSS OF CONTROL. RESULTED IN SPEEDING TICKET DURING FAILURE SPEEDS ALMOST UP TO 100MPH DURING EMERGENCY EVENT MODE.
VEHICLE SPEED CONTROLJuly 18, 2018
OPERATOR EXPERIENCED STUCK SPEED CONTROL BUTTON AND ACCELERATED COULDN'T STOP THE SPEED ACCELERATION WITH STEERING WHEEL SO OPERATOR HIT BREAKS. LOUD BANG SOUND FOLLOWED BY DRASTIC REDUCED SPEEDS. COULD CAUSE LOSS OF CONTROL.
EXTERIOR LIGHTINGJuly 10, 2017
WHEN LIGHTING IS SWITCHED ON FROM THE DASHBOARD SWITCH OR FROM AUTO LAMP FEATURE, ALL LIGHTS COME ON EXCEPT THE HEADLIGHTS.. NO HI OR LO BEAM. THE HIGH BEAMS WILL WORK FROM THE "FLASH TO PASS" FEATURE WITH THE TURN SIGNAL STALK. THIS FAILURE OCCURRED SUDDENLY. FORTUNATELY JUST BEFORE I ENTERED THE HIGHWAY THIS SEEMS PRECISELY THE LIGHTING CONTROL MODULE PROBLEM THAT FORD COVERS FOR THE CROWN VIC AND MARQUIS VEHICLES UNDER RECALL 15S39. THE TOWN CAR IS THE SAME PANTHER PLATFORM AS THE "COVERED" VEHICLES, AND CERTAINLY WITHIN THE SAME YEAR RANGE AS COVERED IN THE RECALL. THIS IS A VERY SERIOUS SAFETY ISSUE. MINE IS A "HARD" FAILURE.. NOT INTERMITTENT. THE VEHICLE HAS NO HEADLIGHTS AT THIS MOMENT. I VISITED THE LOCAL FORD DEALER TODAY AND THEY CONFIRMED THAT THE TOWN CAR WAS NOT COVERED UNDER FORD 15S39.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGDecember 22, 2015
LIGHTING CONTROL MODULE SAME PART NUMBER AS FORD RECALL FOR MARQUIS OF SAME YEAR, WHY ISN'T TOWN CARS INCLUDED FROM SAME PERIOD. POSSIBLE LINK TO LEFT INFORMATION DISPLAY IN DASH HAS BEGUN FLICKERING, NUMBERS PHASE OUT AND EVENTUALLY AFTER A PERIOD OF TIME, ENTIRE DISPLAY DISAPPEARS LOSING SPEED, ODOMETER, WARNING LIGHTS, EVERYTHING ON THAT SIDE OF THE DISPLAY PANEL. RIGHT DISPLAY PANEL HAS DISPLAYED SIMILAR FLICKERING WHEN LEFT SIDE COMPLETELY GOES OUT.
SERVICE BRAKESNovember 25, 2015
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP WITHOUT WARNING. THE CONTACT MENTIONED THAT THE BRAKE AND ACCELERATOR PEDAL WERE EXTREMELY CLOSE TO ONE ANOTHER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
UNKNOWN OR OTHEROctober 19, 2015
3 OF 4 INTERIOR DOOR LATCHES BROKE IN NORMAL USE WHEN ATTEMPTING TO EXIT THE VEHICLE AND THE PART IS INTEGRAL TO THE DOOR PANEL. FORD DEALER SAYS THE PARTS ARE NO LONGER AVAILABLE AND FORD HAS PROVIDED NO OTHER MEANS OF REPAIR. EXITING THE VEHICLE MAY NOT BE POSSIBLE IN AN EMERGENCY AND MAY POSE A SERIOUS THREAT TO LIFE & SAFETY.
ELECTRICAL SYSTEM,STRUCTURESeptember 4, 2015
I CAME FROM WORK AT AROUND 0600 AM ON 9/4/15 IN MY 2004 LINCOLN TOWN CAR AND PARK IT IN MY APARTMENT. AT AROUND 0330 OF THE SAME DAY I DECIDED TO GO PICK MY CHILD FROM SCHOOL . WHENT I STATRTED MY CAR AND PUT IT IN REVERSE TRYNG TO BACK UP FROM THE PARKING LOT, THE CAR SUDDENLY ACCELERATED AT A SPEED OF ABOUT 60 ML/HR TO HIT TOW CARS PARK IN THE PARKING LOT AND DRAGGING ONE OF THE TO A TREE WHICH FINALLY STOPPED THE CAR. IF THAT TREE DID NOT STOP THE CAR THE DAMAGE WOULD HAVE BEEN WORSE BECAUSE ALL MY EFFORTS TO STOP THE CAR FAILED. THE CAR WAS JUST UNCONTROLLABLE WITH UNPRECEDENTED SPEED . IT WAS AS IF THE CAR HAD A MIND OF IT SELF. I WAS JUST LUCKY BECAUSE MY WIFE AND KIDS WERE IN ANOTHER CAR VERY CLOSE TO THE CAR THAT WAS DRAGGED. IF THEY HAVE CAME OUT OF THE CAR , THEY WOULD HAVE BEEN DRAGGED TOO. THANK GOD THEIR IS NO FATALITIES. I HAVE DIVEN ALL TYPES OF VEHICLE ,INCLUDING TRACTOR TRAILER OVER THE ROAD AND DOMESTIC AND HAVE NEVER SEEN SUCH PHENOMENON.
STRUCTUREAugust 7, 2015
2004 LINCOLN TOWN CAR CARTIER. RIDING DOWN ROAD 35 MPH ACCELERATING. WINDOWS WERE ALL UP, SUNROOF CLOSED. NEVER HAD ANY PROBLEMS PRIOR. WIFE TOUCHED SUNROOF BUTTON TO OPEN SUNROOF WHILE WINDOWS STILL CLOSED, AND BAM! THE SUNROOF EXPLODED; LUCKILY DID NOT SHATTER ONTO US BUT CRACKED IN LARGE PIECES. SCARED US BOTH BUT I KEPT CONTROL OF THE CAR UNTIL COULD PULL OVER. NO CARS IN THE AREA AROUND US. NOT AWARE OF ANY DEBRIS. A WINDSHILED REPLACEMENT COMPANY TOLD US THERE IS A HIGH INCIDENCE OF SUNROOFS EXPLODING FOR NO REASON. MY THOUGHTS ARE THAT THE SUDDEN PULLING BACK OF THE SUNROOF COVER CAUSED A BIG DIFFERENCE IN AIR PRESSURE CAUSING THE SUNROOF GLASS TO BREAK. THIS IS A SERIOUS PROBLEM NEEDING ATTN. USUALLLY I HAVE MY WINDOWS OPENED SLIGHTLY BEFORE OPENING SUNROOF..NO PRIOR PROBLEMS. ON THAT DAY, MY WIFE WAS HAPPY AS WE LEFT A BUSINESS AND OPENED THE SUNROOF BEFORE THE WINDOWS..AND THEN BAM! NEVER EXPECTED SOMETHING LIKE THIS ON A LINCOLN TOWN CAR. BUT, THE AUTO GLASS CO SAID IT IS A COMMON PROBLEM WITH SUNROOFTS. HAVE NOT YET HAD IT FIXED, WONDERING IF IT'S WORTH USING ANOTHER SUNROOF THAT MIGHT BREAK. MY CAR STILL OPERATES GOOD OTHERWISE.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJuly 27, 2015
DRIVING SLOWLY ON A SUBURBAN STREET AT TWILIGHT THE HEADLIGHTS AND DASHBOARD LIGHTS WENT OUT. THE SAME THING OCCURRED A THREE TIMES WEEK LATER ON THE INTERSTATE AT 65 MPH ABOUT 10 P.M. THE AUTOMATIC DELAYED HEADLIGHT OFF SETTING NO LONGER FUNCTIONS. THE LIGHTS CAN BE TURNED ON IN THE MANUAL POSITION.APPARENTLY, THE LIGHT CONTROL MODULE HAS FAULTY RELAYS WHICH FAIL SUDDENLY DURING THE COURSE OF NORMAL USE.
VEHICLE SPEED CONTROLMarch 31, 2015
HEARD A POP AND CRUISE CONTROL LOST SPEED, AND THEN ACCELERATED HIGHER SPEED UNTIL I TURNED OFF SPEED CONTROL. SPEED CONTROL DOES NOT WORK ANY MORE. COST 112.00 TO FIND OUT WHAT PART IS NEEDED. 2. DRIVER SIDE MIRROR HAS STEADILY GETTING WORSE SINCE 2008. THE HEATING ELEMENT HAS DISTORTED MIRROR MAKING IT BRONZE. NEED TO REPLACE BUT FORD DOES NOT HAVE THE MIRROR. GARAGE SUGGESTED I FIND ONE IN A JUNK YARD. *TR
STEERINGDecember 1, 2014
WE WERE ENTERING INTERSTATE 75 IN FLORIDA ON A RAMP AND THE CAR BECAME VERY DIFFICULT TO STEER. WHEN WE WERE ABLE TO RETURN AND TAKE IT TO AN AUTOMOBILE SHOP, THEY TOLD US THE MULTIPLE U-JOINTS ON THE LOWER STEERING COLUMN WERE RUSTED TO WHERE THEY WOULD NOT FUNCTION PROPERLY. WE HAVE A 2010 LINCOLN TOWN CAT THAT HAD THE SAME PROBLEM AND THERE WAS A RECALL ON IT. THE 2004 LINCOLN TOWN CAR HAS THE SAME STEERING SO WHY WASN'T THERE A RECALL ON IT. WE ARE STILL DRIVING THE 2004, BUT IT WAS AFTER WE SPENT A LARGE AMOUNT OF MONEY ON HAVING IT REPAIRED SO IT WAS SAFE TO DRIVE. WE WROTE A YEAR AGO ABOUT THE 2004 LINCOLN TOWN CAR, BUT RECEIVED AN ANSWER....UPDATED 12/04/14 *BF
STRUCTUREOctober 24, 2014
2004 LINCOLN LEAKS ON PASSENGER SIDE UNDER GLOVEBOX AREA, DURING MODERATE TO HARD RAIN, SEEMS TO BE MUCH WORSE WHILE STANDING STILL. PASSENGER CARPET FLOODS AND VEHICLE MUST HAVE 'SHOP VAC' TREATMENT TO GET ALL THE WATER OUT OF THE CAR AND CARPET. LEAVES THE CARPET STAINED AND MUSTY SMELLING. NOW I MUST PUT A LARGE TRASH SACK UNDER THE PASSENGER WINDSHIELD WIPER BLADE SO IF IT RAINS THE CAR WON'T FLOOD. LINCOLN SAYS THEY ARE SORRY BUT DO NOT KNOW WHAT THE PROBLEM IS AS THEY CAN SEE NOTHING WRONG. I SHOWED THEM PICTURES AND LINCOLN WAS UNIMPRESSES. YOU CAN IDENTIFY MY CAR IN THE PARKING LOT WITH BY WATCHING FOR THE TRASHCAN LINER ON THE HOOD. STILL ONGOING PROBLEM. THANKS LINCOLN. *TR
STEERINGAugust 6, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE COMING TO A STOP AT 10 MPH, THEY TRIED TO STEER OUT OF THE WAY OF AN ONCOMING VEHICLE THAT HAD VEERED OUT OF IT'S LANE. WHILE ATTEMPTING TO STEER AWAY, THE VEHICLE STEERED THE OPPOSITE DIRECTION INTO A DITCH. THE PROBLEM HAD RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE DIAGNOSIS WAS THAT THE LOWER STEERING SHAFT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
STEERINGJuly 15, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE KNUCKLE WAS RUSTED AND THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 245,000.
SUSPENSION,POWER TRAIN,WHEELSJuly 8, 2014
WHILE TRAVELING IN TRAFFIC SOUTHBOUND ON I-95 @ 75 MPH IN PALM BEACH COUNTY THERE WAS A SHIFT OF THE RIGHT REAR TO THE RIGHT. I ADJUSTED TO MAINTAIN CONTROL PRESUMING POSSIBLE HIGH WINDS ON THE ROAD. UPON ACCELERATING THERE WAS NO POWER, THEREFORE I APPLIED BRAKES TO COAST TO THE RIGHT SHOULDER AND PUT THE CAR IN PARK (AUTOMOBILE WAS STILL MOVING UNTIL IT CAME TO A COMPLETE STOP). LOOKING AROUND THE VEHICLE, EVERYTHING SEEMED NORMAL; NO LEAKAGE OF LIQUIDS/FLUIDS, NO SKID MARKS, NO FOREIGN DEBRIS, ETC. WHILE AUTO WAS BEING PUT UPON THE FLAT BED FOR TOW, THERE WAS A CYLINDER-SHAPED PIECE LOCATED ON THE GROUND NEAR THE TOW TRUCK. I NOTICED THE ITEM, BUT DIDN'T THINK MUCH OF IT AT THE TIME. AFTER THE CAR WAS TOWED TO MY RESIDENCE 40 MILES AWAY FROM THE INCIDENT AND BEFORE BEING RELEASED FROM FLAT BED TOW TRUCK; THE RIGHT REAR WHEEL/TIRE WAS PROJECTING ABOUT 45 DEGREES OUT FROM REAR FENDER WELD. THE CAR HAD TO BE JACKED UP AND THE WHEEL/TIRE HAD TO BE HELD IN PLACE BY HAND AND ROTATED SLOWLY OFF THE RAMP . UPON FURTHER INVESTIGATION, IT IS NOTICED THAT ONLY THE TOP PORTION OF THE BRAKE CALIPHER ASSEMBLY WAS HOLDING THE WHEEL ALL ALONG. THE JACK HAD TO BE LEFT IN PLACE BECAUSE THE WHEEL/TIRE WAS NOT STABLE. ALSO, GREASE WAS SPREAD THROUGHOUT THE INTERIOR WHEEL; 3 WHEEL BEARINGS SEEMED MISSING, THE AXLE WAS COMPLETELY DISENGAGED (CLEAN-CUT THROUGH) FROM THE PORTION OF THE WHEEL/TIRE ASSEMBLY, INCLUDING THE WHEEL BREAK CYLINDER AND THE OTHER PORTION OF THE AXEL WAS LODGED IN THE AXLE/DIFFERENTIAL HOUSING UNIT. THE AREA AROUND THE RING SHELVE HAD A RUST-LIKE COLOR (THEREFORE, ASSUMING THAT A HIGH DEGREE OF HEAT WAS A FACTOR IN THE STRUCTURAL/MATERIAL BREAKDOWN), PORTIONS OF THE WHEEL WERE MAGNETIZED WITH METAL SHAVINGS WITHIN GREASE UPON THE WHEEL DRUM HOUSING; BROKEN/CRUSHED BEARINGS PARTS AND THE AXEL COMPLETELY CUT OFF AT THE WHEEL ASSEMBLY AREA. MECHANICS WERE PUZZLED. *JS
STEERINGMay 2, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH , THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED AND MADE IT VERY DIFFICULT TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 78,300.
STEERINGMay 1, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH , THERE WAS AN IMMEDIATE LOSS OF STEERING CONTROL. THE CONTACT WAS ABLE TO REGAIN CONTROL AND MANEUVERED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO REPLACED TWO STEERING COLUMN SHAFT ASSEMBLIES. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 37,847. UPDATED 06/27/14*LJ THE CONSUMER STATED THIS VEHICLE'S MODEL AND MODEL YEAR WERE EXCLUDED FROM THE STEERING RECALL. UPDATED 07/2/2014 *JS
TIRESApril 25, 2014
ON JUNE 20 2012 I PURCHASED 4 GOODYEAR VIVA AUTHORITY TIRES 225/70/16.ON APRIL 24 2014 I NOTICED I WAS LOSING AIR ON MY FRONT LEFT TIRE! I WENT TO WALMART# 01698 IN HOOKSETT,N.H.,AND WAS TOLD MY TIRE HAD DRY ROTTED,THE OUTSIDE SIDEWALL LOOKED FINE, THE INSIDE SIDEWALL HOWEVER LOOKED LIKE IT WAS ABOUT TO SPLIT IN TWO,THE MANAGER SAID THERE WAS NO EVIDENCE OF AN IMPACT AND THE TIRE WAS PRO-RATED. THE MANAGER ALSO INFORMED ME THE OTHER TIRES,ALL BOUGHT ON 6/20/12,SHOWED EVIDENCE OF DRY ROT,BUT SINCE THEY HAD NOT YET FAILED,THERE WAS NOTHING THEY COULD DO. *TR
UNKNOWN OR OTHERApril 25, 2014
PULLING INTO A SPACE IN A PARKING LOT, UPON APPLICATION OF THE FOOT BRAKE, THE CAR EXPERIENCED SUDDEN UNEXPECTED ACCELERATION, JUMPED THE CURB, AND STRUCK A TREE IN FRONT OF THE PARKING SPACE. ACCELERATION STOPPED WHEN THE CAR WAS SHIFTED OUT OF D INTO P. FRONT BUMPER OF THE CAR WAS DAMAGED, AND A WRECKER HAD TO BE CALLED TO PULL THE CAR OVER THE CURB, WHICH WAS PREVENTING BACKING UP THE CAR. FORTUNATELY NO ONE WAS INJURED, BUT THIS SUDDEN ACCELERATION IS VERY SIMILAR TO WHAT OTHER COMPLAINTS ABOUT THIS CAR DESCRIBE. IT WAS LIKE THE CRUISE CONTROL CAME ON AND STARTED TO ACCELERATE THE CAR. *TR
STEERINGApril 10, 2014
2010 LINCOLN TOWN CAR. CONSUMER WRITES IN REGARDS TO STEERING LINKAGE SHAFT DUE TO CORROSION RECALL. CONSUMER STATES 2004 LINCOLN TOWN CAR WITH SAME ISSUE IS NOT UNDER RECALL. *SMD THE CONSUMER STATED HE HAD DIFFICULTY TURNING THE STEERING WHEEL DUE TO CORROSION OF THE LINKAGE SHAFT BEING VERY CORRODED. THE COST OF THE REPAIR WAS $ 296.80. IT HAD RUSTED OUT AND MADE THE VEHICLE NEARLY IMPOSSIBLE TO TURN. *JB
STEERINGMarch 28, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED, MAKING IT VERY DIFFICULT TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE LOWER STEERING SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 96,000.
STRUCTURE,LATCHES/LOCKS/LINKAGESFebruary 27, 2014
OPENING THE DRIVER'S DOOR NORMALLY, THE DOOR HANDLE BROKE OFF WITH A PIECE OF THE DOOR PANEL. THE WHOLE DOOR ASSEMBLY USED TO OPEN/CLOSE THE DOOR IS NO LONGER AVAILABLE AND HAS BEEN DISCONTINUED. THE ONLY WAY TO OPEN THE DOOR NOW IS TO ROLL THE WINDOW DOWN AND REACH OUTSIDE TO OPEN THE DOOR FROM THE OUTSIDE. THIS IS PARTICULARLY UNSAFE AS IT IS THE DRIVER'S MAIN ESCAPE.
STRUCTUREJanuary 22, 2014
THE INTERIOR DOOR LOCK WITHIN THE PANEL BROKE OFF ON THE DRIVERS SIDE & THE CLIPS BROKE OFF ON THE PASSENGERS SIDE. PER LINCOLN WE WILL NEED TO REPLACE THE WHOLE PANEL. THEY NO LONGER MAKE THE PANEL NOR CAN WE FIND IT AT ANYWHERE ELSE. LINCOLN OFFERED TWO SITES TO TRY AND LOCATE HOWEVER THEY DO NOT HAVE THIS PART EITHER. THE CAR HASN'T EVEN HIT 10 YEARS FOR US AND LINCOLN OFFERS NO SOLUTION. THE CAR RUNS OK BUT IT'S A BIT EMBARRASSING THAT WE CANNOT OPEN THE DOOR WITHOUT THE PANEL FALLING DOWN. I BELIEVE THIS IS A BAD BUSINESS TRANSACTION FROM THE MANUFACTURER AND HAD WE KNOWN WE WOULD GET THIS TYPE OF SERVICE WE WOULDN'T OF BOUGHT THIS MAKE OF CAR. *TR
STEERINGNovember 11, 2013
STEERING STICKS AND VEHICLE BECOMES HARD TO TURN. WILL WORK NORMALLY THEN WILL STICK BECOMING ALMOST IMPOSSIBLE TO TURN THEN AS YOU TURN IT WILL STICK THEN RELEASE THEN STICK THEN RELEASE. SERPENTINE BELT IS IN NEW CONDITION. FILLED WITH POWER STEERING FLUID AND NOT LEAKING. BELT IS NOT SLIPPING ON PULLEY WHEN OCCURRING. I AM BRINGING TO DEALERSHIP FOR REPAIR TODAY. MUSCATELLBURNS FORD HAWLEY MN 2184833356. *TR
WHEELS,VISIBILITY/WIPERJuly 15, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING 50 MPH, THE WINDSHIELD WIPER FAILED AND DETACHED FROM THE VEHICLE. THE CONTACT ALSO NOTICED THE FRONT DRIVER SIDE WHEEL WAS MISSING TWO LUG NUTS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. *TR
STEERINGJune 28, 2013
MARCH OF 2013 WHILE DRIVING ON INTERSTATE HIGHWAY I NOTICE THE STEERING NOT RESPONDING PROPERLY, I DROVE CAREFULLY TO MY DESTINATION IN FLORIDA AND TOOK CAR TO DEALER WHO STATED IT WAS THE STEERING RACK WHICH I HAD THEM REPLACE, CAR WAS RETURNED AND WHILE IT STILL WAS A BIT HARD TO STEER I FIGURED IT WAS A NEW PART AND HAD TO BREAK IN, BACK HOME IN NEW YORK I CALLED THE DEALER IN FLORIDA WHO STATED THE PART WAS WARRENTIED FOR 12,000 MILES OR ONE YEAR AND I COULD TAKE IT TO ANY FORD DEALER AND IT WOULD BE HONORED, I TOOK IT TO MY LOCAL FORD DEALER WHERE THEY RAN A DIAGNOSIS AND STATED IT WAS A FROZEN STEERING SHAFT PROBLEM GETTING CAR BACK IT STILL WAS NOT STEERING PROPERLY, SO I WENT BACK YESTERDAY AND THEY HAD 2 SERVICE PEOPLE TEST DRIVE CAR, BOTH ACKNOWLEDGED THE CAR WONDERED AND STEERING DID NOT STRAIGHTENED OUT PROPERLY AFTER TURNING, STARTED TALKING ABOUT OTHER PARTS IT COULD BE, NOW WITH OVER TWO THOUSAND DOLLARS IN COST ALREADY I INSISTED IT THAT SINCE THE CAR WAS FINE AND A PLEASURE TO DRIVE BEFORE THE STEERING RACK WENT BAD THAT IT HAD TO BE THE RACK, THEY SEEMED UNCONCERNED AND STATED THAT IF THEY REPLACED THE RACK UNDER WARRANTY THAT WHEN THEY SENT THIS PART BACK TO FORD AND IF THEIR ENGINEER FOUND IT WAS NOT BAD THEY WOULD GET BILLED FOR THE NEW ONE, SO HERE WE ARE, A CAR THAT STEERS LIKE IT HAS NO POWER STEERING AND A DEALER WHO DON'T SEEM TO CARE, WHAT DO I DO NEXT EXCEPT WRITE TO YOU, *TR
STRUCTUREMarch 20, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT HE NOTICED WATER LEAKING INTO THE VEHICLE FROM UNDER THE GLOVE COMPARTMENT.THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A CRACK IN THE FIRE WALL UNDER THE WINDSHIELD WIPER MOTOR, CAUSING WATER TO LEAK INSIDE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE.THE APPROXIMATE FAILURE MILEAGE WAS 66,000. *TR
ENGINEAugust 31, 2012
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. HE WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD WHERE THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE AND THE CURRENT MILEAGE WAS 41,000.
STRUCTUREAugust 6, 2012
INTERIOR DOOR HANDLES DISLODGE FROM DOOR PANEL MECHANISM RENDERING THE INSIDE DOOR HANDLE INOPERATIVE. THIS CAN TRAP PEOPLE INSIDE OF CAR. NO WAY TO OPEN DOOR FROM THE INSIDE. *TR
STRUCTUREJune 28, 2012
THE DOOR HANDLE TO OPEN THE DRIVERS DOOR IS STUCK OUT AND THE DOOR CANNOT BE OPENED FROM THE INSIDE OF THE CAR. IF IN AN ACCIDENT, YOU COULD DIE. FORD DEALER TOLD ME TUFF LUCK, THE PART IS DISCONTINUED AND IMPOSSIBLE TO REPAIR. POOR DESIGN, POOR RESPONSE FROM FORD. IF THERE IS A FIRE OR ACCIDENT, YOU CANNOT EXIT THE CAR. FORD NEEDS ORDERS TO RECALL THESE CARS AND FIX THE PROBLEM SO INNOCENT PEOPLE DO NOT SACRIFICE THEIR LIVES FOR FORDS BOTTOM LINE. *TR
LATCHES/LOCKS/LINKAGESFebruary 13, 2012
DRIVER'S SIDE INTERIOR DOOR LATCH BROKE AND IS INTEGRAL TO THE DOOR PANEL. FORD DEALER SAYS THE PART IS NO LONGER AVAILABLE AND FORD HAS PROVIDED NO OTHER MEANS OF REPAIR. FORD PROVIDED THE FOLLOWING PART NUMBER: 4W1Z5423943EAA, WHICH IS NOT AVAILABLE. TO EXIT THE VEHICLE, THE WINDOW MUST BE ROLLED DOWN AND THE OUTSIDE DOOR HANDLE USED. THIS IS A POTENTIAL SAFETY RISK IF A QUICK EXIT IS REQUIRED DURING A FIRE, ACCIDENT, OR OTHER EMERGENCY. *TR
STRUCTUREApril 13, 2011
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED WHILE TRAVELING 65 MPH THE ROOF CAME OFF. THE RAG TOP MATERIAL USED ON THE ROOF OF THE VEHICLE SEPARATED. AS THE SECOND OWNER OF THE VEHICLE THE CONTACT WAS NOT SURE IF THIS WAS AN AFTER MARKET RAG TOP OR NOT. THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 100,000.
WHEELSMarch 31, 2011
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT AFTER HAVING A FLAT TIRE REPAIRED, A FEW DAYS LATER THE TIRE BECAME FLAT AGAIN. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE WHEEL MAY HAVE CORRODED AROUND THE BEAD PART OF THE WHEEL. THE FAILURE MILEAGE WAS APPROXIMATELY 56,400. UPDATED 5/2/11 *CN UPDATED 07/01/11
UNKNOWN OR OTHERMarch 16, 2011
THE FRONT INTERIOR DOOR HANDLES, ON THE DRIVER AND PASSENGER SIDES, BECAME DISLODGED FROM THE INTERNAL DOOR OPENING MECHANISM, CANNOT BE RETURNED TO THE ORIGINAL POSITION, AND DO NOT WORK. THE DOOR CAN ONLY BE OPENED BY ROLLING DOWN THE ELECTRIC WINDOW AND PULLING THE OUTER LATCH. FORD SERVICE CENTERS CAN NO LONGER PROCURE THE PART (THE DOOR TRIM PANEL) TO DO THE REPAIR AS FORD HAS DISCONTINUED MANUFACTURING THEM AND HAS NO MORE IN STOCK. ANOTHER REPORT OF THE SAME PROBLEM EXISTS IN THE NHTSA DATABASE, AND IT APPEARS SIMILAR TO THE PROBLEM THAT LEAD FORD TO RECALL THE 2008 EXPEDITION AND NAVIGATOR. I HAVE CONTACTED FORD, AND THERE IS NO RECALL ON THE 2004 LINCOLN. I HAVE BEEN UNSUCCESSFUL FINDING THE PART IN THE AFTERMARKET. IT IS THE ENTIRE TRIM PANEL SOLD AS ONE PIECE. SINCE THE FORD SERVICE CENTER CANNOT REPAIR THE DOOR WITHOUT THE PART, I HAVE RESORTED TO REMOVING THE DOOR PANEL, RESETTING THE HANDLE, AND DRILLING SCREWS THROUGH THE PANEL TO HELP HOLD THE DOOR HANDLE IN PLACE SO THAT IT WILL OPEN THE DOOR AND NOT BECOME DISLODGED FROM THE MECHANISM. BUT THIS HAS FAILED REPEATEDLY, THE ENTIRE PLASTIC HOLDING THE HANDLE IN PLACE HAS BROKEN LOOSE, AND ONLY WORKS NOW WHEN I TREAT THE HANDLE IN A VERY DELICATE AND AWKWARD MANNER. I FEAR THAT DURING A FIRE OR CRASH I OR A PASSENGER WILL NOT BE ABLE TO OPEN THE DOOR TO ESCAPE. SINCE THE PARTS ARE NOT AVAILABLE, THE FORD SERVICE CENTER CANNOT PERFORM THE REPAIR. HAVING SEEN HOW THE MECHANISM WORKS, I AM NOT COMPLETELY CONFIDENT THAT THE ORIGINAL DESIGN WAS SUFFICIENT TO HOLD THE DOOR HANDLE IN PLACE OVER TIME, AND THAT A REPLACEMENT PART MAY NOT BE SUFFICIENT.
VEHICLE SPEED CONTROLJuly 27, 2010
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED HE WAS DRIVING AT 40 MPH WHEN HE ATTEMPTED TO APPLY THE BRAKES. THE CONTACT'S FOOT BECAME LODGED BETWEEN THE ACCELERATOR AND BRAKE PEDAL. HE WAS ABLE TO DISLODGE HIS FOOT BUT WHEN DOING SO, THE BRAKE PEDAL COVER DETACHED FROM THE PEDAL ITSELF. THE DEALER WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED FOR THE FAILURE. THE CONTACT STATED THE DESIGN OF THE ACCELERATOR AND BRAKE PEDALS WERE FAULTY. THE CONTACT STATED THE VEHICLE WAS TRADED BECAUSE HE DID NOT FEEL SAFE IN THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 30,000. UPDATED 10/01/10. *LJ UPDATED 10/04/10
WHEELSApril 23, 2010
WHEELS CORRODING CAUSING TIRE TO DEFLATE. *TR
SUSPENSION,VISIBILITY,WHEELSApril 20, 2010
2004 LINCOLN TOWN CAR PURCHASED NEW FROM DEALER WITH DEFECTIVE WHEEL BEARINGS. WHEN WE PURCHASED THE CAR IT HAD LOUD CABIN NOISE, THE DEALER INFORMED US THAT THE OUTSIDE NOISE WAS CAUSED BY THE REAR WINDOW AND A SPECIALIST WAS BROUGHT IN TWO DAYS LATER TO ALIGN THE WINDOW. CABIN NOISE CONTINUED UNTIL THE BEARINGS GAVE OUT AT 98,709 MILES. AS PER THE WINDOW THAT WAS ALIGN, IT IS NOW THE ONLY WINDOW THAT YOU CAN OPEN BUT NOT CLOSE. *TR
VEHICLE SPEED CONTROLMarch 19, 2010
TL* THE CONTACT OWNS 2004 LINCOLN TOWN CAR. WHILE THE CONTACT WAS DRIVING 25MPH, HE DEPRESSED THE BRAKE AND THE VEHICLE ACCELERATED. THE PASSENGER LOOKED DOWN TO SEE IF THE ACCELERATOR PEDAL WAS STUCK AND IT WASN'T. THE CONTACT PUT BOTH FEET ON THE BRAKE AND ATTEMPTED TO PUT THE VEHICLE IN NEUTRAL, AFTER APPLYING EXTREME PRESSURE TO THE GEAR SHIFT HE WAS FINALLY ABLE TO PUT THE VEHICLE INTO NEUTRAL. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER. THE DEALER STATED THAT THEY WERE UNABLE TO DULPICATE THE FAILURE. THE APRROXIMATE FAILURE MILEAGE WAS 70000 AND THE CURRENT MILEAGE WAS 70000.
ENGINE AND ENGINE COOLINGSeptember 15, 2009
WE OWNED A 2004 LINCOLN TOWN CAR. WE DROVE THAT CAR THAT EVENING, PARKED IT IN THE GARAGE AT 10:45PM AND WENT TO BED. AT 3:30AM, WE WERE AWOKEN BY POLICE BREAKING OUR DOOR DOWN AND FLAMES WERE SHOOTING OUT OF OUR GARAGE. THE SOURCE OF THE FIRE WAS DETERMINED TO BE FROM THE LINCOLN TOWN CAR. THE TOWN CAR HAD NO HOOD AFTER THE FIRE, 2 OTHER VEHICLES WERE ALSO DESTROYED. OUR HOME ALSO CAUGHT ON FIRE AND APPROXIMATELY 100% OF OUR CONTENTS AND 50% OF OUR HOME WAS DESTROYED. LUCKILY, NOONE WAS INJURED.THE TOWN CAR ENGINE WAS BURNT BEYOND RECOGNITION, SO THEY WERE NOT ABLE TO DETERMINE WHICH PART WAS DEFECTIVE, HOWEVER THE INSURANCE CO, (AMERICAN FAMILY INVESTIGATORS) DETERMINED IT HAD DEFINITELY STARTED FROM THE LINCOLN . THEY STATED THAT WE CANNOT PROVE TO FORD WHICH PART IS DEFECTIVE SO IT WAS NOT REPORTED TO FORD. *TR
STEERINGSeptember 14, 2009
2004 LINCOLN TOWN CAR, POWER STEERING FAILURE. WHILE DRIVING, DRIVER MAY LOSE CONTROL OF CAR, JUST LIKE DRIVING ON BLACK ICE. WHILE DRIVING MAKING A RIGHT HAND MERGE, STEERING GOT STUCK FOR A FEW SECONDS. AND WHEN DRIVER TRIED TO CORRECT THE CAR WAS GOING ONE WAY WHILE THE DRIVER WAS STEERING ANOTHER. DRIVER LOST CONTROL AND HIT THE WALL TOTALING THE CAR AND PUTTING 5 PEOPLE INTO THE ER. *TR
LATCHES/LOCKS/LINKAGESJune 22, 2009
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE. OCCUPANTS MAY NOT BE ABLE TO SAFELY EXIT THE VEHICLE IN THE EVENT OF A CRASH. THE VEHICLE HAS NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 112,000.
VEHICLE SPEED CONTROLAugust 26, 2008
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 2 MPH INTO A GARAGE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE STOPPED. HE ATTEMPTED TO SHIFT INTO REVERSE AND THE VEHICLE AUTOMATICALLY SURGED FORWARD, CRASHING INTO THE FOUNDATION. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. THE VEHICLE SUSTAINED MINOR DAMAGES. THE CONTACT WAS WAITING ON A RESPONSE FROM THE INSURANCE COMPANY REGARDING THE DAMAGES. THE FAILURE AND CURRENT MILEAGES WERE 28,000. UPDATED 11-25-08 *BF UPDATED 11/25/08. *JB
EQUIPMENTAugust 4, 2008
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT NOTICED THAT WHEN HE ACTIVATES THE AIR CONDITIONING UNIT, HE HEARS A LOUD RATTLING NOISE IN THE MOTOR. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE AIR COMPRESSOR IN THE AIR CONDITIONING SYSTEM WAS THE CAUSE OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 75,000. UPDATED 09/15/08 *BF UPDATED 09/17/08. *JB
SERVICE BRAKES, HYDRAULICJune 20, 2008
2004 LINCOLN TOWN CAR HAD BRAKE FAILURE. CONSUMER STATES THAT THE BRAKES FAILED CAUSING A REAR-END COLLISION. *NJ THE STATE POLICE TOLD THE CONSUMER THE ABS FAILED. *JB
FUEL SYSTEM, GASOLINEMay 6, 2008
CLAMP FAILURE FOR CONNECTING FUEL HOSES TO INLINE FUEL FILTER. CLAMPS ARE MADE OF PLASTIC AND DETERIORATE WITH TIME AND MILEAGE. RESULT IS PRESSURED FUEL LINE SEPARATING FROM FUEL FILTER AND SPRAYING GASOLINE OVER UNDERSIDE OF CAR, INCLUDING CATALYTIC CONVERTER. VEHICLE WAS 2004 LINCOLN TOWN CAR FUEL LINES WERE REPLACED, BUT REPLACEMENTS ALSO HAVE PLASTIC CLAMPS TO SECURE HOSES TO FILTER. *TR
ELECTRICAL SYSTEMMarch 10, 2008
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. WHILE DRIVING OR PARKED, THE VEHICLE WHINES, THE POWER DRAINS, AND THE BATTERY FAILS. THE CONTACT HAS TO CHARGE THE BATTERY EVERY TWO OR THREE DAYS. THE FAILURE OCCURRED ON THREE PREVIOUS OCCASIONS. THE DEALER WAS UNABLE TO FIND ANY FAILURE. THE FAILURE MILEAGE WAS 26,749 AND CURRENT MILEAGE WAS 32,794. UPDATED 4/8/08 *CN UPDATED 04/08/08 *TR
AIR BAGSFebruary 13, 2008
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. WHILE DRIVING 72 MPH, THE CONTACT CRASHED INTO A CONCRETE WALL, AND THEN BOUNCED TO ANOTHER CONCRETE WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. BEFORE THE CRASH, NEW BACKUP SENSORS WERE PLACED IN THE REAR OF THE VEHICLE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 26,000.
ELECTRICAL SYSTEMOctober 13, 2007
FIRE STARTED IN THE FRONT OF THE CAR WITHOUT ANY KNOWN REASONS. VEHICLE WAS SERVICED REGULARLY AND NO PROBLEMS WERE NOTED DURING THE SERVICE TWO WEEKS BEFORE THE FIRE. A THOROUGH FULL SERVICE WAS DONE IN MAY 200Y AS WELL. *TR
VEHICLE SPEED CONTROLAugust 16, 2007
TL*THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE ACCELERATED TO 90 MPH ON ITS OWN. THE CONTACT SLAMMED ON THE BRAKES AND THE CRUISE CONTROL DISENGAGED. THE VEHICLE DECELERATED TO ITS REGULAR SPEED. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THEY COULD NOT REPAIR THE VEHICLE ON THEIR OWN. THE DEALER ALSO STATED THAT FORD MOTORS WOULD SEND HER A RECALL LETTER, HOWEVER, IT HAS NOT YET BEEN RECEIVED. THE CURRENT AND FAILURE MILEAGES WERE 32,000. UPDATED 02-04-08. *KB THE CONSUMER WAS INFORMED A RECALL HAD BEEN ISSUED, HOWEVER THE CONSUMERS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. UPDATED
VEHICLE SPEED CONTROLAugust 16, 2006
2004 LINCOLN TOWN CAR'S BRAKES FAILED. THE VEHICLE WOULD NOT STOP WHICH RESULTED IN AN ACCIDENT. *KB NOT ONLY DID THE VEHICLE NOT STOP BUT IT ALSO ACCELERATED WHILE THE CONSUMER'S FOOT WAS ON THE BRAKE. THE CONSUMER'S VEHICLE HIT THE VEHICLE DIRECTLY IN FRONT OF HERS PUSHING THAT VEHICLE OFF THE ROAD. THE CONSUMER CONTINUED TRYING TO GET HE VEHICLE TO STOP. SHE PUT THE GEAR SHIFT IN PARK AND TURNED OFF THE IGNITION BUT THE VEHICLE WOULD NOT STOP. THE CONSUMER ATTEMPTED TO MANEUVER THE VEHICLE AWAY FROM OTHER VEHICLES BUT EVENTUALLY HAD NO OTHER CHOICE BUT TO RUN INTO A PARKED VEHICLE. THE VEHICLE ROLLED OVER THREE TIMES BEFORE COMING TO REST UPRIGHT ON ALL FOUR WHEELS. THE VEHICLE WAS STILL ACCELERATING AND HIT THE WALL OF A BUILDING THEN STOPPED. *NM
SERVICE BRAKES, HYDRAULICJune 12, 2006
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS, DUE TO THE PLACEMENT OF THE BRAKE PEDAL, THE ACCELERATOR PEDAL IS INTERMITTENTLY PRESSED AS WELL WHICH CAUSES THE VEHICLE TO LURCH FORWARD. THE VEHICLE WAS INSPECTED BY A DEALER WHO NOTED THIS WAS A MANUFACTURING DESIGN CHANGE OF THE BRAKE AND ACCELERATOR PEDALS. THE MANUFACTURER WAS ALERTED. UPDATED 06/27/06. *JB
WHEELSJune 5, 2006
DEFECTIVE CHROMED WHEELS ON THE TOWN CAR WHICH CAUSES EXCESSIVE PRESSURE LOSS. THE CHROME IS FLAKING AT THE BEAD AREA AND IS EXAGGERATED BY LONG DISTANCE DRIVING. HAD TO HAVE TIRES DISMOUNTED AND RE-SEALED; LEFT FRONT TWICE (ONCE BY DEALER) AND RIGHT FRONT AT SAM'S CLUB. THIS STARTED 2 MONTHS AFTER PURCHASE. NEW MAY 2004 AND I HAVE CONTINUED TO ADD AIR DURING TRIPS. *JB
ELECTRICAL SYSTEMJanuary 23, 2006
2004 TOWN CAR PARKED IN GARAGE. TURNED KEY AND VEHICLE CAUGHT ON FIRE. ALL I DID WAS TURN THE KEY. EXTENSIVE DAMAGE TO CAR, FIRE AND SMOKE DAMAGE TO HOME.*AK
VEHICLE SPEED CONTROLOctober 6, 2005
DT: THE CONSUMER STATES THAT 2004 LINCOLN TOWN CAR WAS HAVING A PROBLEM WITH THE CRUISE CONTROL NOT HOLDING SPEED WHEN DESCENDING A HILL. THE CRUISE CONTROL WILL HOLD THE SPEED WHEN ON FLAT GROUND AND WHEN GOING UP A HILL. THIS HAS BEEN A PROBLEM FOR THE CONSUMER FOR ABOUT SEVEN MONTHS. THE CONSUMER HAD NOT NOTICED THE PROBLEM BEFORE THIS DUE TO THE FACT THAT HE LIVED ON FLAT GROUND. THE CONSUMER TOOK THE CAR TO THE DEALER FOR INSPECTION ,AND THEY TOLD HIM TO STAY OUT OF THE MOUNTAINS. THE CONSUMER ALSO CONTACTED FORD ABOUT THE MATTER. THE PERSON THAT THE CONSUMER SPOKE WITH TOLD HIM THAT WAS THE WAY IT WAS SUPPOSE TO BE WITH THE CRUISE CONTROL. THE CRUISE CONTROL WAS SET EVERY TIME THAT THIS HAPPENED TO THE CONSUMER. *AK *NM
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINEOctober 6, 2005
DT: THE ENGINE DIED/STALLED. THE FIRST TIME IT OCCURRED WAS ON SEPTEMBER 15, 2005. THE VEHICLE WAS TOWED TO A DEALERSHIP. THEY CHANGED THE FUEL PUMP. IT HAPPENED AGAIN ON OCTOBER 3. THE CONTACT WAS ABLE TO RESTART IT, BUT IT DIED AGAIN. HE WAS ABLE TO RESTART IT AND SLOWLY GOT IT TO THE DEALERSHIP. THEY REPLACED TWO FUEL INJECTORS, AND TWO SPARK PLUGS. AFTERWARDS THEY TEST DROVE THE VEHICLE AND THE CHECK ENGINE LIGHT CAME ON. THEY FOUND THE VACUUM LINE HAD NOT BEEN CONNECTED. THE CONTACT WAS CONCERNED THAT THE PROBLEM WILL REOCCUR. *AK UPDATED 11/29/05. *JB
ENGINE AND ENGINE COOLINGSeptember 22, 2005
DT: WHILE DRIVING ABOUT 65 MPH THE ENGINE BEGAN TO HESITATE AND FINALLY STALLED. CONSUMER INSPECTED UNDER THE ENGINE AND SMELLED SMOKE. AN INDIVIDUAL STOPPED ALONG THE SIDE OF ROAD WHERE CONSUMER WAS AND NOTED HE WAS FROM AAA. HE TOOK OUT THE AIR FILTER WHICH HAD SMOLDERED AND WAS SLIGHTLY SMOKING. HE POURED WATER ON IT. THE CONSUMER DROVE HOME WITHOUT THE AIR FILTER IN. THAT MONDAY MORNING WENT TO A DEALER AND SHOWED THE SERVICE MANAGER THE AIR FILTER. CONSUMER LEFT VEHICLE FOR REPAIRS AND FOUR DAYS LATER. SERVICE MANAGER NOTED THAT THE AIR FILTER HAD PICKED UP A FOREIGN OBJECT, SUCH AS A CIGARETTE BUTT. THIS WOULD NOT BE COVERED BY WARRANTY. REPAIRS WERE MADE, NO PROBLEMS SO FAR. *AK *NM
ENGINE AND ENGINE COOLINGAugust 2, 2005
2004 LINCOLN TOWN CAR DEVELOPED A KNOCKING WHEN THE VEHICLE IS FIRST STARTED.*MR THE DEALER INSTALLED COVERS FOR THE CATALYTIC CONVERTERS BUT THIS DID NOT SOLVE THE PROBLEM. *NM
SERVICE BRAKES, HYDRAULICJuly 11, 2005
DT: CONTACT STATES: HER BRAKES HAVE FAILED 4 TIMES ON HER CAR. NO LIGHTS CAME ON TO WARN HER BEFORE THIS HAPPENED. THE PEDAL WENT DOWN TO THE FLOOR. THIS HAPPENED 3 TIMES IN ONE DAY, ON 6-1-05 DAY AND ANOTHER TIME 3 WEEKS LATE ON 6-24-05. THE DEALER COULD NOT FIND THE PROBLEM. THE DEALER DROVE THE CAR 600 MILES AND THE BRAKES DID NOT FAIL. THE DEALER CHECKED THE BRAKE FLUID AND SAID IT WAS FULL. THE DEALER DID NOT HAVE ANY IDEA WHY THIS WOULD HAVE HAPPENED. *NM
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLMay 23, 2005
THE VEHICLE WAS IN BUMPER TO BUMPER TRAFFIC WHEN ALL OF A SUDDEN IT SURGED FORWARD ON ITS OWN WHEN THE BRAKE WAS APPLIED. THE CONSUMER REAR ENDED ANOTHER VEHICLE. *SC THE DEALER CONCLUDED THAT THE BRAKE AND ACCELERATOR PEDAL WERE TOO CLOSE TOGETHER, SO THEY RAISED THE PEDAL.*JB
TIRESMarch 30, 2005
2004 LINCOLN TOWN CAR HAD THE WRONG TIRE PRESSURE PUT IN ALL FOUR TIRES DURING TIRE REPLACEMENT RESULTING IN THE VEHICLE PERFORMING BADLY WHILE DRIVING.*MR WHEN THE CONSUMER CHECKED THE OWNERS MANUAL FOR THE CORRECT TIRE PRESSURE IT STATED 35 PSI FOR THE REAR AND 32 PSI FOR THE FRONT. THE CONSUMER STOPPED TO A LOCAL SERVICE STATION AND DISCOVERED THE REAR TIRES HAD 30 PSI AND THE FRONT TIRES HAD 31 PSI. *JB
TIRESMarch 28, 2005
MICHELIN RADIAL SXE, P225/60R17. DUE TO THE CONDITION OF THE BLOWN TIRE, THE DOT# WAS UNAVAILABLE WHEN THE COMPLAINT WAS GIVEN. THE RIGHT REAR TIRE BLEW OUT WHILE THE RENTER WAS DRIVING ON A CLEAR DAY AT APPROXIMATELY 55 MPH. THE SIDEWALL WAS DAMAGED DUE TO THE BLOWOUT. *AK DRIVER COULD NOT CONTROL VEHICLE. VEHICLE HIT MAIL BOX, CROSSED ROAD AND RAN BACKWARDS INTO A DITCH. THE RIGHT REAR TIRE BLEW OUT BUT ALL OTHER TIRES WERE STILL INFLATED. *BF *NM
SERVICE BRAKES, HYDRAULICFebruary 18, 2005
VEHICLE HAS VERY POOR BRAKES. PEDAL FEEL IS VERY WEAK AND SPONGY. PEDAL FREE TRAVEL EXCEEDS 4 INCHES FROM FULL RELEASE TO FULL ENGAGEMENT. PEDAL IS 3/4 IN.FROM FLOORBOARD WHEN FULLY ENGAGED. EVEN ON PARTIAL ENGAGEMENT THE BRAKE PEDAL IS CLOSER TO THE FLOORBOARD THAN THE ACCELERATOR PEDAL. THIS CREATES A SITUATION WHERE THE DRIVER CAN BE BRAKING AND ACCELERATING AT THE SAME TIME. THIS HAPPENED ONE TIME AT FREEWAY SPEED. CAR HAS BEEN TO DEALERSHIP 3 TIMES FOR BRAKE ISSUES AND OTHER PROBLEMS. DEALER STATES BRAKE FUNCTION IS NORMAL. DEALER ALSO TOLD ME NOT OPERATE VEHICLE WITH ADJUSTABLE PEDALS IN FULL FORWARD POSITION. VEHICLE PROBLEMS CURRENTLY SUBJECT OF ARBITRATION WITH DISPUTE SETTLEMENT BOARD IN WAUKESHA,WI. CURRENT VEHICLE MILEAGE 2,347.*AK
VEHICLE SPEED CONTROLJanuary 19, 2005
WHILE IDLING THE VEHICLE SUDDENLY ACCELERATED. *NM THE VEHICLE HAS HAD FOUR CASES OF SUDDEN ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER AFTER EACH OCCURRENCE BUT THEY INDICATED THAT NOTHING WAS WRONG WITH THE BRAKES. THE CONSUMER BELIEVES THAT THE PROBLEM IS NOT RELATED TO THE BRAKES. ONE ACCIDENT RESULTED ON $7000. IN DAMAGE. *NM
VEHICLE SPEED CONTROLDecember 28, 2004
2004 LINCOLN TOWNCAR HAS HAD FOUR CASES OF SUDDEN UNINTENDED ACCELERATION. HAVE TAKEN AUTO TO DEALER ON FIRST THREE OCCASIONS. THEY SAY BRAKES ARE OK. SUDDEN ACCELERATION IN MY OPINION IS NOT RELATED TO BRAKES. I'VE ALREADY HAD ONE ACCIDENT. COST $7000. *JB
STRUCTURENovember 15, 2004
VEHICLE HAS A METAL STRIP ON THE DASHBOARD MAKING THE VISIBILITY ON THE VEHICLE DIFFICULT. THE SUNSHINE REFLECTS ON THAT STRIP, AND IT CAUSES A DISTORTED GLARE.*AK
VEHICLE SPEED CONTROLSeptember 28, 2004
THE VEHICLE SURGED AND BUCKED WHEN THE BRAKES WERE APPLIED. *MR THE CONSUMER HAD TO PUT THE VEHICLE IN NEUTRAL FOR IT TO IDLE NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *NM WHEN THE CONSUMER ATTEMPTED TO APPLY THE BRAKES THE VEHICLE CONTINUED TO ACCELERATE. AFTER THE VEHICLE WAS REPAIRED, THE SAME PROBLEM OCCURRED TWO MORE TIMES BUT MORE VIOLENTLY. *TC
SERVICE BRAKES, HYDRAULICSeptember 17, 2004
ON SEPTEMBER 11, 2004 WHILE DRIVING AND APPROACHING THE STOP SIGN AT 10 MPH CONSUMER APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR. AS RESULT, CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT COLLISION, WHICH DAMAGED CONSUMER'S VEHICLE AND THE VEHICLE IN FRONT. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND TECHNICIAN INDICATED TO CONSUMER THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. *AK
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROLSeptember 13, 2004
WHEN GAS PEDAL WAS TAPPED TO PULL UP INTO A PARKING SPACE VEHICLE ACCELERATED AT A HIGH SPEED. WHEN THIS OCCURRED BRAKE PEDAL WAS DEPRESSED TO SLOW AND STOP THE VEHICLE, BUT IT LOCKED UP AND FAILED. THIS RESULTED IN VEHICLE GOING OVER AN EMBANKMENT, DOWN A 5 FOOT HILL, AND CRASHING INTO A TREE. PRIOR TO THIS INCIDENT, TWICE WHEN MAKING A RIGHT TURN THE BRAKES LOCKED UP. DEALERSHIP CLAIMED THEY COULDN'T FIND ANYTHING WRONG WITHTHE VEHICLE. *AK *NM
SERVICE BRAKES, HYDRAULICSeptember 1, 2004
WHEN ATTEMPTING TO STOP THE BRAKES FAILED. AS A RESULT, VEHICLE CRASHEDS INTO A VEHICLE AT A RED LIGHT. NO INJURIES REPORTED.*AK *TC
VISIBILITYAugust 4, 2004
WHILE DRIVING AT LOW SPEEDS CONSUMER HEARD ALOUD NOISE COMING FROM THE PASSENGER SIDE. CONSUMER NOTICED THAT THE PASSENGER'S SIDE MIRROR BROKE. CONSUMER CONTACTED THE DEALER, AND WAS ADVISED THAT THE MIRROR NEEDED TO BE REPLACED. *AK
SERVICE BRAKES, HYDRAULICJuly 20, 2004
POOR BRAKING SYSTEM AND EXTREME CABIN NOISE. *JB
VEHICLE SPEED CONTROLJuly 19, 2004
WHILE APPLYING THE BRAKE PEDAL VEHICLE ACCELERATED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT HOME. CONSUMER WILL CONTACT THE DEALER IN THE NEAR FUTURE. *AK *NM
AIR BAGS,VEHICLE SPEED CONTROLJuly 19, 2004
WHILE TURNING INTO A PARKING SPACE CONSUMER WAS DEPRESSING THE BRAKES AND THE VEHICLE SURGED FORWARD. CONSUMER LOST TOTAL CONTROL OF THE VEHICLE AND COLLIDED INTO A WALL. A BICYCLE RACK WAS DESTROYED IN THE PROCESS. THE SEAT BELTS WERE WORN AND THE AIR BAGS DID DEPLOY. THE POLICE DID ARRIVE AND CITED THE CONSUMER FOR THE COLLISION. *AK *NM
VEHICLE SPEED CONTROLJune 23, 2004
THE VEHICLE ACCELERATES WHEN THE BRAKE PEDAL IS DEPRESSED.*MR THIS PROBLEM HAS ALSO OCCURRED WHILE THE CONSUMER WAS IN REVERSE. THE ONLY THING THAT KEEPS THE VEHICLE FROM MOVING IS THE CONSTANT PRESSURE APPLIED TO THE BRAKE PEDAL OR SHIFTING THE SELECTOR INTO NEUTRAL. THE LOCAL DEALER HAS NOT BEEN ABLE TO LOCATE THE CAUSE OF THE ACCELERATION PROBLEM. *NM
VEHICLE SPEED CONTROLJune 4, 2004
THE HEIGHT OF THE BRAKE PEDAL IS ADJUSTABLE. WHEN THE BRAKE PEDAL IS LOW, THE BRAKE PEDAL AND ACCELERATOR PEDAL CAN BE DEPRESSED AT THE SAME TIME. THE HAS HAPPENED TWICE. AS A RESULT THE CONSUMER GRAZED A TREE CAUSING DAMAGE TO THE VEHICLE. THE DEALER CALLED THE CONSUMER TO RAISE THE BRAKE PEDAL OF THE VEHICLE. *AK *NM
VEHICLE SPEED CONTROLApril 15, 2004
WHILE DRIVING AT 5 MPH AND TURNING TO THE LEFT VEHICLE ACCELERATED ON ITS OWN. CONSUMER TAPPED THE BRAKES AND ENGINE SPEED INCREASED EVEN MORE. AS A RESULT, DRIVER LOSS CONTROL AND VEHICLE WENT AIRBORNE, LANDING ON THE BUILDING WALL. *AK