311 consumer complaints have been filed with NHTSA for the 2015 GMC Terrain. Click any complaint to view the full owner description.
ENGINE AND ENGINE COOLINGApril 14, 2026
The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 40 MPH, there was an abnormal rattling sound coming from the engine compartment. The vehicle was taken to the residence. The contact stated that when the vehicle was started the following day, the rattling sound from the engine compartment returned. The vehicle was taken to a dealer on several occasions, and it was diagnosed and determined that the engine was low on oil and was consuming 2 quarts of engine oil every 2-3 weeks. The contact stated that the oil level was topped off. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
ENGINE,FUEL/PROPULSION SYSTEMApril 10, 2026
Oil consumption, causing high pressure furl pump to clog. It also causes catalytic converter to clog. No warning of oil loss. Causing stalling out while driving. Caused the engine to seize. New engine replaced and still same problem s
SUSPENSION,STRUCTUREMarch 2, 2026
2015 gmc terrain sle awd. Suv was taking in for oil change found excessive rust on frame under all four doors. On both sides rust and holes near the front of both rear wheels. I believe its called the "rocker" I'm unsure. I bought the car at a little over 71,000 miles in 2022-2023 now just getting to 94,000 in February 2026. If there was rust which there probably was the car should have not been sold if the rust was enough to cause problem later on. I may need to go purchase a new car while still owe some money in the car loan. Rust and hole in the rear control arm. The amount to replace and repair all the parts with labor exceeds current value.
UNKNOWN OR OTHERJanuary 20, 2026
The radio dead out randomly. Which means the back up camera is non working. I wasn’t able to see a stump and hit it. Doesn’t seem safe. Like what would has happened if it was a person instead and they like the stump was in my blind spot while backing up. I feel like this is a safety issue. I have looked it up online and found out this is a common issue with these vehicles.
STRUCTUREJanuary 3, 2026
First occurrence in September 2015. Rear lift gate acted abnormally, when I was parked,y son opened the lift gate using the normal door handle button, it raised, but as he was loading it lowered onto him. He is small, I had to get out and pull it off of him, it went up and down a couple times and then closed. You cannot stop it from closing down on you if you are trying to load or unload into that compartment. We have had to stop using altogether.
ENGINEAugust 4, 2025
I own a 2015 GMC Terrain, 4D. Vehicle started displaying error P0016 during the evening of 07/27/2025, the following day the vehicle stopped working. I towed the vehicle to three different mechanics. All three mechanics indicated that the engine needs to be replaced. Two of the mechanics indicated that this was a common issue with this GMC SUV and I wanted to reported. P0016 states, "crankshaft position camshaft position correlation Bank 1". I am disappointed that this issue has not been reported or recall. There are multiple youtube videos and online chats regarding this issue.
UNKNOWN OR OTHERJuly 3, 2025
The rear hatch would open but then start to slowly drop. The local dealership diagnosed the problem and told me the pump needed to be replaced but quoted $1000. I chose not to have the repair done at that time but recently the hatch opened and then dropped suddenly hitting me on the head. There were earlier model recalls for this problem but not on the 2015. This is a potentially dangerous condition.
UNKNOWN OR OTHERJune 21, 2025
Liftgate strut malfunctioned. Yes vehicle is available for inspection upon request. I activated the trunk with the key fob, while retrieving items out of my trunk, the trunk began closing on me without any warning. The liftgate sensor failed to recognize an object (ME), was in the trunk and nearly caused a severe crush injury which could have been fatal. Yes the problem was reproduce by an independent service center as well as a dealership. No the part was not inspected. There were no known warning lights or messages. Apparently as per consumers this is known problem with the 2010-2017 GMC Terrain and Chevy Equinox.
ENGINEMay 30, 2025
I GOT IN MY CAR AND PROCEED TO DRIVE AND THE POWER LOW ENGINE SIGN CAME ON. TOOK TRUCK TO MECHANIC AND PAID $1000 BECAUSE GAS WAS GOING INTO MY ENGINE.
ENGINE AND ENGINE COOLING,ENGINEApril 15, 2025
The contact owns a 2015 GMC Terrain. The contact stated while driving 70 MPH with cruise control activated, the RPM suddenly increased to redline, after which the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the positive crankcase ventilation (PCV) valve, which then caused a failure with the front crank seal, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 148,000.
ENGINEFebruary 25, 2025
Catastrophic mechanical failure; engine failure. Below freezing day driving normally until the car just died right in the middle of a busy 4 lane road. No warning lights were displayed. Luckily I was able to drift the car over to the curb lane then manually push into a parking lot with cars driving around me. Vehicle taken to independent Auto Care Service which did an inspection stating the PCV valve was frozen which then caused the pressure to blow rear seal and metal fragments could be seen in the oil drippings. No issues or dashboard notifications prior to this event.
AIR BAGSFebruary 16, 2025
Found steering wheel airbag deployed
ELECTRICAL SYSTEM,ENGINEJanuary 30, 2025
My vehicle began jerking, shaking and kept shutting off in a highway intersection. I looked on the ground after coasting into a gas station to find oil leaking from under my vehicle. I've never had an oil leak and it caused my starter to go and I've had to replace the camshaft sensors all within the same week. It appears the rear seal went after the cold streak we had. I need my vehicle to take my mother to treatments, etc. Is there any recalls on this?
ENGINEJanuary 23, 2025
Oil consumption on this vehicle is terrible. All GMC for that matter. It burns in the engine and have to refill or top off multiple times a month.
ENGINEJanuary 23, 2025
Clogged manifold and engine head. Blockage buildup in manifold and Pcv valve causing exhaust problems. Oil sludge block air in head and manifold causing CEL to come on. And these vehicles drink engine oil like water. Gives code P0411
ENGINEJanuary 22, 2025
There is a well known piston ring gasket issue with various GMC Terrain model years. GMC had recalled some for the engine defect but not all years with the affected engine. The 24L Eco tec engine is faulty. The motor uses excessive amounts of oil between oil changes and all kinds of systems are affected by carbon buildup. The engines run rough and stall out WHILE DRIVING. GMC refuses to recall all of the vehicles with this problem and that includes my 2015 model year GMC Terrain with the 24L engine. This would cost me thousands to fix myself. This is a serious issue and also a safety issue that they can get away with selling such faulty vehicles to families and no one makes them fess up and fix the engines at their expense not ours. My wife has had the vehicle stall out constantly while driving and with our partially disabled child in the car. It has happened countless times to me as well. This will also eventually cause the motor to have a much shorter life. There is also a chance of the timing chain breaking and causing the engine to break. These defects should be fixed via a recall. This is a WELL KNOWN MANUFACTURER DEFECT please look it up. It affects thousands of GMC Terrains and other GM vehicles with the 24L Ecotec motor.
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINESeptember 13, 2024
The contact owns a 2015 GMC Terrain. The contact stated that while at a complete stop, the vehicle jerked and shut off. The check engine warning light was illuminated. The contact was able to restart the vehicle and continue driving. The contact stated that on several occasions, while the vehicle was jerking at a complete stop, the contact shifted to park(P) to prevent the vehicle from stalling. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the fuel pump was leaking fuel into the oil gasket. The mechanic replaced the mass air flow sensor, the oil gasket, the fuel pump, the catalytic converter, and the starter; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that the VIN was not included in an unknown related recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.
ENGINESeptember 13, 2024
The contact owns a 2015 GMC Terrain. The contact stated while the vehicle was parked, the contact turned off the vehicle and removed the key and the vehicle was shaking and shuddering until the vehicle independently turned off. The contact stated that there was an oil leak and oil was being added every four days. The contact stated that coolant was also frequently added. The contact stated that the vehicle was taking to an independent mechanic where the contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The contact stated while driving 45 MPH, the engine power reduced message was displayed, and the vehicle decelerated to 20 MPH. The vehicle was towed to the residence and the vehicle was not diagnosed or repaired by independent mechanic or the dealer. The manufacturer was not notified of the failure. The failure mileage was 100,000.
UNKNOWN OR OTHER,ENGINEJuly 3, 2024
While driving, my vehicle makes a loud funny sound, jerks/skips, and shuts off. It also loses motor oil quickly, yet it has no leaks and I have to constantly add more motor oil or get oil changes frequently. My safety has been put at risk because the engine can fail at any moment due to no motor oil, causing the vehicle to catch fire and also when the vehicle suddenly stops and shuts off in the middle of the road, it can cause an accident. There has been no inspection from the manufacturer.
ENGINEMay 9, 2024
The contact owns a 2015 GMC Terrain. The contact stated that after starting the vehicle, the message "Power Reduction Mode" was displayed, and the vehicle stalled. The contact stated that after restarting the vehicle, there was a ticking sound coming from the engine compartment before the vehicle stalled another time. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the engine timing was faulty, and the engine had experienced a loss of engine compression. The contact was advised to contact a local dealer for service. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 160,000.
ELECTRICAL SYSTEMApril 23, 2024
I am writing to urgently request a safety recall for the GMC Terrain 2015 due to a critical issue with the lift gate mechanism, which may be both electrical and mechanical. Recently, while utilizing the lift gate for routine activities such as grocery shopping, a terrifying incident occurred that endangered the safety of my family members. Upon opening, the lift gate exhibited a concerning behavior, forcefully closing without warning or control, posing a severe risk of injury. Despite attempts to intervene, the gate continued its downward motion unabated, presenting a serious hazard of crushing limbs or causing incapacitating harm. In a frightening moment, one of my family members narrowly avoided a potentially catastrophic injury as the gate threatened to strike her right hand. While I sustained a minor injury to my arm, a superficial wound, the gravity of the situation cannot be understated. This dangerous malfunction persists, rendering the trunk unusable out of fear for the safety of myself and my loved ones. Given the potential for life-altering injuries, I implore you to take immediate action and initiate a recall for all GMC Terrain 2015 models affected by this defect. The safety of consumers should be the utmost priority, and failure to address this issue promptly could result in devastating consequences. I urge you to prioritize this matter and take decisive steps to remedy the situation before further harm occurs. Your swift action in initiating a recall will not only safeguard the well-being of countless individuals but also uphold the reputation of your brand for prioritizing customer safety.
ENGINEApril 16, 2024
Terrian with 2.4v have a massive oil burning problem. I have to put at least 2 quarts of oil in my car a week to get oil in it. There is problem with them during oil or oil rings are junk.
ELECTRICAL SYSTEM,UNKNOWN OR OTHERApril 8, 2024
status display screen shows multiple false signals
ENGINEApril 2, 2024
Vehicle has been consuming oil quicker than normal with no known reason as to why. Vehicle has also had 2 incidents of the vehicle not starting and no engine light or codes appear after vehicle gets started.
FUEL SYSTEM, GASOLINEMarch 12, 2024
The contact owns a 2015 GMC Terrain. The contact stated that while driving at an undisclosed speed and coming to a complete stop, the accelerator pedal was released, and the vehicle sputtered. The check engine warning light was illuminated. The message "Reduced Engine Power" was displayed. Additionally, the contact stated that the vehicle would shut off while idling unless the accelerator pedal was intermittently depressed. The contact also stated that the vehicle had failed to respond while depressing the accelerator pedal. The vehicle was taken to Firestone on several occasions, and the high-pressure fuel pump (HPFP) was replaced 3 times; however, the failure persisted. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
LANE DEPARTURE,BACK OVER PREVENTIONFebruary 16, 2024
The blind spot detection sensors have failed and the rest of the detection systems using the bad sensors are also non functional. An alert is shown in the info center every time the car starts. I have read that the issue is due to poor positioning of the sensors allowing for tire spray to directly hit the non water resistant sensors and their connectors. The replacement parts and labor are ridiculously expensive and the ability for an owner to complete this task is nearly impossible. A simple splash guard behind the tire or even waterproofing the sensor and it’s entirety to avoid water penetrating and causing the very expensive sensor and all detection systems connected to it to fail.
ENGINEFebruary 15, 2024
Engine timing chain broke car stop working in the middle of the road
ELECTRICAL SYSTEMFebruary 10, 2024
The vehicle tends to not turn on unless I give it a boost. Battery is new and alternator is good It occurs twice to three times a day
ENGINEFebruary 9, 2024
The rear main seal for the engine fails because of a clogged PCV valve. This was a problem on previous years for the Terrain and other vehicles that carried a similar type of engine. There was a recall for those previous years (2011-2014). My vehicle is a 2015 GMC Terrain, and I am currently experiencing the same issue. I took my vehicle to a licensed dealership and they quoted me a price of close to $3,000 to make the necessary repairs. In my opinion, since the same issue/problem is occurring, there should be a recall issued to include at least the 2015 year models for that engine.
AIR BAGSJanuary 29, 2024
I have a failure occurring with the air bag system in my 2015 GMC Terrain SLE. There seems to be other air bag issues with this vehicle. This is yet another problem. I am aware that there is a technical bulletin that the manufacture has published concerning the failure I am experiencing, but there appears to be no recall. Specifically, I have a service air bag light on in the vehicle. The problem has been diagnosed to be the failure of the air bag passenger presence module. Since this is a safety feature, it seems it would warrant more than a technical bulletin.
ENGINEJanuary 22, 2024
The front and rear seal of the engine went out in the matter of two weeks spraying oil all over the roadway and making to car not drivable.
ENGINEJanuary 12, 2024
My Car is using oil excessively. I need to add about 1 1/2 to 2 quarts weekly. I only drive about 40 each week.
POWER TRAINJanuary 3, 2024
There have been problems with the 2015 GMC Terrains Timing chain. The timing chain will break when the vehicle is being operated which causes the driver to lose complete control of the SUV, additionally, the engine will be destroyed. The bigger issue is the loss of control when you are driving - especially at highway speeds. GMC had hundreds of complaints but refused to issue a recall. A recall was issued but for only certain batches of VINs. I contacted GMC corporate service to inquire about what they are doing for the other owners who are experiencing the symptoms before the chain breaks. The representative told me they were only recalling certain VINS, I explained that it was not a fluke that my car was experiencing the same issues as the recalled ones. The response was they weren't recalling my VIN. I inquired why there were only some, not all, and she said it depends on what time of day the car was assembled the weather, and the place. Just bizarre this answer, my vehicle is the exact vehicle model that is being recalled and is experiencing the same problem - it makes no sense. So if I am driving on the highway or any road USA and my chain breaks I may kill myself as well as others. Then there is the cost to repair this defective part, by recalling certain VINs they are acknowledging there is a defect that they are responsible for. I want my vehicle repaired at the expense of GMC as they are the cause of the issue. I don't want to die or kill anyone. Can you please help me and many other owners who are dismayed and just confused and angry? My car is now stalling out while I am driving, or moving at all.
SERVICE BRAKES,FORWARD COLLISION AVOIDANCEJanuary 3, 2024
The automatic emergency braking system just goes off without any reason, causing the vehicle to considerably slow down if not stop. This happens several times a week if not multiple times a day again for no reason. There is no advance warning , it just happens.
ENGINE,FUEL/PROPULSION SYSTEMJanuary 1, 2024
Oil drained and no oil after oil change ra about 2300 miles and there is no indicator for low oil level or anything. Engine started rattling and engine sounded so that I pour oil then no more sound and working About month ago engine stopped while going slow in school line and after resting it worked and same rattling sound because of no oil
POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTINGDecember 31, 2023
The blower fan for heat In my vehicle was replaced in October 2022, recently the Defroster will not engage and it is vital to winter driving. The mechanism that switches between which vent to blow out air was replaced and the Defroster will still not engage, rather it comes out of the heat and face vents. Shortly after the Defroster stopped engaging, the rpms will start fluctuating from 2 suddenly up to 6-8 without warning or acceleration then go back down and back up as if it's chugging along. Even when applying the brakes, this will continue to happen and there's concern for Rear-ending or crashing when this happens. When driving home 2 nights ago the county police pulled my vehicle over due to burnt out headlight, which was replaced less than 6 months ago. Took the car in to get bulb replaced today and multiple bulbs later, the light is not fixed and it was said to be electrical and need to go to another shop. Beginning to wonder if this is all a bigger problem about to happen with engine/ powertrain.. with commute to work in the dark and electrical problem in the headlight randomly and the acceleration issues there is definitely a concern for safety.
ENGINENovember 16, 2023
The contact owns a 2015 GMC Terrain. The contact stated that the vehicle failed to start up as needed. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced due to oil not reaching the engine block and the engine burning. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
ENGINEOctober 13, 2023
Vehicle stalled, steering column was shaking. Fortunately, this took place when leaving work parking lot. Had it happened on the road, driver and passenger safety would've been at greater risk. In addition, this particular issue could've resulted in a fire in the engine compartment. Took to mechanics and was informed that cylinder #3 was no longer contributing to engine function. Technician discovered cylinder was leaking from exhaust valves. Vehicle has not been inspected by the other individuals. Prior to this incident, vehicle was consuming oil at an enhanced pace although the oil light indicator would never turn on. Engine light didn't appear until cylinder #3 failed. It's important to note there is a previous (successful) class action lawsuit for the 2010-2013 models for the same exact reasons noted above. Missouri is in the process of filing a lawsuit for the 2014-2017 models.
ENGINESeptember 1, 2023
Engine started sputtering, then vehicle was shifting hard and occasionally jerking forward while braking/at a complete stop. Check engine light came on. Found there was no oil left. Was less than 3000 miles since prior oil change. Dealer service sticker stated oil change was not due until 5000 miles (synthetic). Oil light never came on. After refilling oil, check engine light turned off and vehicle started operating normally. Discovered many others with problems with this vehicle consuming oil. Luckily, we caught it before engine failure, but obviously worried that this could happen at any time.
ENGINEAugust 18, 2023
Timing chain stretching or breaking that can cause drivers to have a wreck or lose control of vehicle and also causes damage to the engine
ENGINEAugust 16, 2023
Timing chain issues that causes new engine because the way it’s set up
FUEL/PROPULSION SYSTEMAugust 12, 2023
My Terrain just started stalling. And it happens a few times a day. This is not safe. I had my daughters with me in their car seats, as I pulled out from a stop sign it just died. I couldnt steer or anything. People coming down the road and I am stuck In the middle of a street until I could put it in park and restart. And then it happens again when in reverse. I thought I accidentally had it in neutral. I restarted it and thought it was fine. It gave a little chugging when I hit the gas pedal but all was fine until I stopped to pull into a parking spot and tried to reverse again to straighten my car. I turned it back on, then it was good enough to get out. when I went back to my car it stalled like 4 times when trying to simply leave the parking lot.
ENGINEAugust 5, 2023
The engine burned a usually large amount of oil without warning the driver, resulting in engine failure. With minimal local driving and no warning, the engine was completely out of oil, resulting in an engine banging/rattling that began, resulting in total car failure. Like others with the same issue, a certified dealer diagnosed that a new engine was needed at a cost of $9500. An independent repair shop also confirmed a new engine would be needed.
EXTERIOR LIGHTINGJuly 31, 2023
My vehicle had 2 recalls and I took it to the local Chevy dealer where I had purchased the car in 2018. The windshield wiper problem was repaired but I was told they did not have the correct parts to repair the headlights. After 3 days I was told the car was ready and I was assured by the service manager that the car was done. However, the headlights were not repaired..
POWER TRAINJune 27, 2023
The timing belt on the GMC Terrains from 2013 to 2015, mostly 2015 are breaking at a unusual amount. If you google it , there is story after story about this problem and GMC has not done anything. This appears to be a problem with the Terrain and I want them to issue a recall before mine breaks. It is expensive to fix and it can also be a huge problem if it breaks when you are driving. Something has to be done as this is not a coincidence that this is occurring to a large amount of Terrains.
ENGINEJune 14, 2023
The contact owns a 2015 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 186,000.
STRUCTUREJune 12, 2023
The contact owns a 2015 GMC Terrain. The contact stated that moisture was leaking into the vehicle from an unknown location. The contact stated that the leak first started on the front driver’s side of the vehicle. The contact took the vehicle to an independent mechanic where the mechanic was unable to identify the source of the leak. While attempting to prevent mold from forming inside the vehicle, the front interior carpeting of the vehicle was detailed and vacuumed. The contact stated that recently the leak returned on the passenger’s side of the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
AIR BAGSJune 12, 2023
Hit a deer causing extensive damage to the front end. The driver airbag released a smoky substance and the display read that the airbag had deployed yet it did not come out .
EXTERIOR LIGHTING,VISIBILITY,AIR BAGSJune 8, 2023
The contact owns a 2015 GMC Terrain. The contact stated while starting the vehicle, the air bag warning light illuminated intermittently. The contact took the vehicle to the local dealer and was informed that diagnostic tests on air bag failures were not performed at their location. The contact stated that she received notification of NHTSA Campaign Numbers: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the dealer declined to service the vehicle. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 125,000.
POWER TRAIN,ENGINEMay 30, 2023
My GMC terrian has 98567 miles and had check engine light problem. Dealer said that I needed new timing chain. Cost $2282.05. Have not found a recall on the timing chain problem, but have seen many complains about the same issue. With some being replaced multiple times. Why has GMC not done anything to cure this problem. Van does not burn oil. Have it serviced at the GMC dealer since I purchased it with only 16000 miles.
UNKNOWN OR OTHER,ENGINEMay 26, 2023
My vehicle keeps running extremely low in oil and not alerting me with any warning lights. My vehicle starts to shake like it is going to stall and the engine makes a rattling noise. This is a safety concern.
ENGINEMay 25, 2023
The vehicle excessively burned oil and the engine now needs replaced. 4 oil changes in the last 11 months on top of adding oil in between oil changes. At a stop light the car died and was towed to a dealership.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMMay 24, 2023
Engine lost power suddenly while driving. No warning. Fuel pressure slowed to where vehicle no longer moved forward. Again. No warning. Timing chain slipped TWICE and destroyed engine without warning. “Engine power lost” appeared on dash from driving without warning or incident. Excessive oil consumption without warning. Smoking engine even though had regular oil changes. Engine had been inspected by dealership and allegedly had no issues. Car never smoked but did after second time of timing chain slipping/breaking. This issue has happened repeatedly to many drivers who own these vehicles. Had a difficult time stopping after engine and total power failure without warning.
ELECTRICAL SYSTEMMay 24, 2023
Not really sure if it is electrical but the Stabilitrak light came on and the car jerked and I could not go over 50 mph and that would be fine however when you are on a freeway and the speed limit is much greater you could cause and accident. I took the vehicle to a garage and they put it on there computer and reset it and it seemed to work OK until I again went on the freeway and the same thing happened. Again I took it back to the same garage and they recommended I take it to a GMC Dealer which I did and they could not find the problem either after spending around $600.00. I did take it to the GMC Dealer which the vehicle make is a GMC.The problem, to the best of my knowledge, started about April 2023.
ENGINEApril 16, 2023
During a long distance trip, the timing chain tensioner failed. There were no obvious signs of this condition when driving at highway speeds. No warning lights or reduced engine performance! After traveling over 200 miles, we stopped and discovered the engine was running very rough. We decided to stay overnight in a hotel and check the condition of the Terrain in the morning. The next day the car, started briefly and then stalled. It didn’t start again. We had the vehicle towed and the repair shop determined the the timing chain tensioner broke at some point on our trip. This caused the chain to come partially loose and that in turn “chewed up” the gear teeth. The metal fragments from the gears spread throughout the entire engine. This resulted in the engine to be declared unrepairable. If we hadn’t stopped, the engine could have creased up, and the almost assuredly would have resulted in a serious car accident. This was an expensive repair, approx $8000 and we incurred the cost of staying in a hotel for a week.
EXTERIOR LIGHTINGApril 12, 2023
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
POWER TRAIN,ELECTRICAL SYSTEM,ENGINEApril 1, 2023
Never had issues on my vehicle I only have 42,000 miles when I brought my vehicle it only had 28,000 miles I had two recalls recently fixed 2/21/2023 a month later while driving my vehicle stopped and check engine light came on also there is a dinging sound whenever I get into my car which wasn’t there before I was in my parking lot parking my car when it shut off 3 times
ENGINEJanuary 22, 2023
2015 GMC Terrain-The PCV system or rear engine seal froze and burst. It happened last month when GA experience record cold weather. When the vehicle’s PCV system freezes it caused pressure to build up in the vehicle’s crankcase that breaks or pops out the rear main engine seal and caused all of the oil to drain from the vehicle while driving. The engine has completely seized and will need to be replaced. There are several bulletins issues about this but no recall. After researching I see there has been a few class action suits filed within the past 12 months. This apparently has happened to quite a few people. I am now up to over 9K total. The PCV repair was 2800, then the timing chains 1800, only to find out that the engine suffered as well. New engine 4500. Please do something about this.
ENGINEJanuary 12, 2023
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 30 MPH, the vehicle started jerking, lost motive power, and stalled. There was no warning light illuminated. The vehicle was restarted, and the contact continued to drive; however, the failure persisted. The contact stated that the “Engine Power Reduced” message was displayed. The vehicle was towed to the local dealer where it was diagnosed that the timing chain had fractured. The vehicle was not repaired. The manufacturer was contacted and informed of the failure but provided no additional assistance. The approximate failure mileage was 120,000.
ENGINEDecember 25, 2022
Stopped at Kwik Trip to get coffee before work one morning. Restarted Terrain and while leaving the SUV lost power and went into limp mode in heavy traffic. Car was towed to repair facility. Diagnosed as timing chain and guides failed resulting in major engine damage. Bill was $4302.85. Vehicle had 87397 miles on it.
ENGINENovember 29, 2022
Engine died in the middle of the freeway when driving, creating hazardous condition. It was later found out there was no oil. Oil was changed less than 2000 miles prior by GM dealer, there was no leak on the garage floor and there was no warning that oil was low and the exhaust did not look any different. There was no way to tell the engine was burning oil. The engine had barely 110k miles.
POWER TRAIN,ENGINENovember 18, 2022
The engine is burning oil at a rate of about a quart every 2k miles. The check engine light came on recently and very shortly after a reduced power warning came on and made the vehicle difficult to drive. Which was not safe on a major road. It had to be towed to my mechanic and he mentioned to me that the engines in this vehicle are known to be problems. The pistons have an issue that burns oil in excess he said. I looked this up and found a class action settlement was just awarded to people in 3 states. However not mine.
ENGINEOctober 19, 2022
The contact owns a 2015 GMC Terrain. The contact stated that while performing an oil change, he noticed that the timing chain cover was leaking oil. Upon investigation, the contact discovered that other GMC vehicles had similar failure; however, there were no recalls on his vehicle. Both the dealer and the manufacturer were notified of the failure and neither offered any assistance. The contact was later referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 200,000.
AIR BAGSOctober 17, 2022
The contact owns a 2015 GMC Terrain. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the passenger's side air bag sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
VISIBILITY/WIPEROctober 13, 2022
I was driving home in the dark at an average speed of 45 mph, and it was raining and all of a sudden, my wipers stopped.
VISIBILITY/WIPERSeptember 15, 2022
The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the front windshield wiper blades suddenly malfunctioned and ceased operation creating a visibility hazard to the driver. The vehicle was taken to the local dealer who determined that the windshield wiper motor was faulty and needed to be replaced. The contact was informed that parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. A temporary fix was provided by the dealer. No further information was available. The manufacturer was not yet notified of the failure. The failure mileage was 72,000.
VISIBILITY/WIPERSeptember 13, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 50-55 MPH in a rainstorm, the windshield wipers stopped working and remained stuck in the middle of the windshield. The contact's husband depressed the brake pedal and veered to the side of the road until the rain stopped. The contact's husband continued driving to his destination. The vehicle was taken to the dealer where it was diagnosed that the windshield wiper arm assemblies, module, and blades needed to be replaced. The vehicle was repaired. The contact notified the manufacturer of the failure and inquired about reimbursement. The manufacturer provided no assistance. The failure mileage was approximately 61,000.
VISIBILITY/WIPERAugust 30, 2022
Wiper’s failed while driving though a driving rain storm, wipers were on the highest speed
ENGINEAugust 26, 2022
My vehicle had lack of engine excelleration, hesitated and was hard to drive. Took it to the GMC dealership and was told it was the timing chains. Because this was my only car and needed transportation for work I had it repaired. The amount was an expensive repair of $2,219.71 for what I researched was something that was happening in many of the 2015 GMC Terrains. People have been trying to get a recall notice to be sent to owners because it is so common and dangerous. I could be out on a busy highway and having the car die on me. Is there a way to receive some compensation for this seeming to be a normal problem for these cars. Why is there no recall especially since it has happened in many many of these 2015 GMC vehicles
VISIBILITY/WIPERAugust 24, 2022
Hello I have 2 active safety recalls for my GMC Terrain 2015 that the manufacturer does not want to repair as well as the dealership where I bough from it is Headlamp VeIling Glare (NHTSA # 22V137) Windshield Wiper Failure ( NHTSA # 22V165 ) my car is paid off, and I want to listed as a Host and I can't until this is fixed can you please help Thanks Olga
EXTERIOR LIGHTING,VISIBILITYAugust 19, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
EXTERIOR LIGHTINGAugust 18, 2022
The contact owns a 2015 GMC Terrain. The contact stated that the high beam headlights would operate independently. The contact stated no warning light was illuminated. The contact stated that she was stopped by oncoming drivers and informed that the high beams were flashing while driving. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The vehicle was not repaired but continued to experience the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact also found NHTSA Campaign Number: 22V165000 (Visibility) associated with her VIN. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 2,000.
VISIBILITYAugust 5, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the windshield wipers were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
UNKNOWN OR OTHERAugust 1, 2022
On my back doors driver side and passenger side there is no child lock and when I lock all doors from inside while driving the back doors can still be opened allowing my baby child to open the door which is not safe
UNKNOWN OR OTHERJuly 24, 2022
Vehicle hesitates and is sluggish on takeoff, causing a delay in intersections and when turning into traffic causing a safety hazard. Problem has yet to be found and determined. Problem worsens when the ECO option is turned on causing more of a safety hazard and inability to use the option.
VISIBILITYJuly 18, 2022
2015 GMC TERRAIN. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO WINDSHIEL WIPER SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DECLINED THE REIMBURSEMENT DUE TO THE CONSUMER NOT HAVING THE VEHICLE REPAIRED AT A DEALERSHIP. THE CONSUMER REFERENCED RECALL GM: N212352530 AND N222363740.
ENGINE,VISIBILITY/WIPERJuly 18, 2022
Engine failure - car engine turned off when I stopped at a stop sign. Car warning lights flashed. Had to shut ignition off and turn on again. Car started again, but with check engine light staying on. From that point on, every time I would slow down for traffic lights, stop signs, turns or for any other reason when slowing down, the car would shut off. This was extremely dangerous in traffic as it would stall out randomly when slowing down. The car did not give any indication of any pending problems. Windshield wipers - stopped dead during a heavy rainstorm while traveling on a highway. Wipers were completely non-functional in any mode. Had to try to pull off the highway and park as driving visibility was non-existent. Safety to myself and others was completely compromised as I could not see to drive. No warning signs or messages to advise of this problem coming.
EXTERIOR LIGHTINGJuly 12, 2022
The parts are not available.
EXTERIOR LIGHTING,VISIBILITY/WIPERJuly 12, 2022
My windshield wipers snapped off in the middle of a storm. I had them replaced and submitted all the paperwork to GMC. They have not reimbursed me. The reference number with GMC is: [XXX], 2015 GMC Recall Follow Up Dear [XXX], Thank you for contacting GMC Customer Service. The vehicle identification numbers for recall have been published and your vehicle with vehicle identification number [XXX] is part of this recall. Total customer satisfaction is important to us at GMC. If your situation has been resolved to your satisfaction, no further action is necessary. If it has not, please contact us at -[XXX]. Thank you again for taking the time to contact GMC. GMC Customer Assistance [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
VISIBILITY/WIPERJuly 11, 2022
My wipers on my 2015 GMC Terrain failed when I was driving, during a rain storm. I called the GMC Customer Service number about this recall before I had my car inspected. After giving customer service a call, I felt like no resolution was done. Yes, I believe not having windshield wipers does put others on the road at risk, when it is needed during a rainfall. I went to an independent service to have my car diagnosed, and they confirmed that my wipers did not work and it needed replaced. There was no warnings lights on my dashboard before my wipers stopped.
VISIBILITY/WIPERJuly 7, 2022
The contact owns a 2015 GMC Terrain. The contact stated that while driving approximately 65 MPH in a rainstorm, the windshield wipers suddenly became inoperable creating a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that recall repair parts for NHTSA Campaign Number: 22V165000 (Visibility) were not yet available. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.
VISIBILITYJuly 7, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
VISIBILITYJuly 5, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving 70 MPH in the rain, the front windshield wipers became inoperable. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and waited 4 hours and 30 minutes until she was visually able to see the road to continue driving. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 64,000. VIN tool confirms parts not available.
VISIBILITYJune 30, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that the failure listed in the recall had occurred and the front windshield wipers were inoperable. VIN tool confirms parts not available. The failure mileage was 60,000.
VISIBILITYJune 27, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH in inclement weather the front windshield wipers failed to operate properly. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and drove the vehicle the following day to dealer. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
ENGINEJune 25, 2022
I was so excited to buy my first car!!!! found a 2015 GMC Terrain and loved the look of it and the thought of buying American Made. During the summer of 2020...just after COVID shut down...my car wouldn't start when running an errand. Got it towed to our local car guy and found out that the timing chain busted and the engine seized up at 52,000 miles. I still owed over $5,000.00 on it! Car guy said it would cost 5,200 to replace engine!!! Had it towed back to my garage and it's been sitting in there for 2 years. I have 2 more car payments left on a car I haven't been able to drive. Worst investment I have ever made and I will never buy a GMC or a Chevy again.
EXTERIOR LIGHTING,VISIBILITYJune 23, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
POWER TRAINJune 11, 2022
November 18,2021: Driving vehicle on the freeway 70mph, for 1.5 hours,then exit to a main street within speed limit during rush hour traffic. Parked the vehicle for 2.5 hours in a parking lot, returned to vehicle, turned onto street drove about 2 miles,30mph. The vehicle made a sound as if metal was being dragged, I tried to align the wheels but it was difficult. I turned on the emergency flashers & struggled to pull into a gas station parking lot,looked underneath the vehicle but saw nothing. The 2015 GMC Terrain AWD (less than 80,000miles) had to be towed to the GMC Dealership. November 19, 2021 service rep stated that the transfer case was damaged. Something broke a loose inside the case & caused damage, there are metal shavings visible. Cost for part, $2200 My response to him: What is a transfer case? Why is the part not inspected during regular maintenance? What warning would I have received if there was something wrong? Because it is a 2015 model & the platform for the vehicle has changed, GM supplier has to manufacture the part. It’s June 2022, the dealership notified me on the 10th that the part has been received. I can’t be the only consumer that has experienced this issue. In hindsight, luckily I was not on the freeway when this situation occurred.
EXTERIOR LIGHTING,VISIBILITYJune 10, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
EXTERIOR LIGHTING,VISIBILITYJune 7, 2022
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 50 MPH, there was an abnormal glare causing a visibility hazard. The contact stated that she was unable to read the road signs due to the glare. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number 22V137000 (Exterior Lighting). The manufacturer was notified of the failure. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The approximate failure mileage was 68,000.
VISIBILITY,VISIBILITY/WIPERJune 6, 2022
The contact owns a 2015 GMC Terrain. The contact stated while driving at an undisclosed speed in the rain, the windshield wipers became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed and determined that the windshield wiper module needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but no additional assistance was provided. The approximate failure mileage was 99,536. VIN tool confirms parts not available.
VISIBILITYJune 6, 2022
The contact owns a 2015 GMC Terrain. The contact initially received a recall notification for NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 60 MPH in a rainstorm, the windshield wipers became inoperable. There was no warning light illuminated. The contact turned on the hazard lights and pulled over to the side of the highway. The dealer had been notified about the recall and confirmed that parts were not yet available. The contact was informed that he could repair the windshield wipers out of pocket and be reimbursed once the parts were available. The contact declined the offer. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 135,300. The VIN was not available.
VISIBILITYJune 1, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
POWER TRAIN,ELECTRICAL SYSTEMMay 28, 2022
UNKNOWN The car shakes when I tried to reverse and when I try to move forward it doesn’t accelerate. The tire pressure lights went on but the tire pressure is fine. I had it towed to a shop and they said they’re getting transmission codes. Unfortunately that shop doesn’t specialize in transmission so I’m waiting for a transmission specialist to look at it. Also the driver side electric seat doesn’t move backwards anymore it’s stuck in one spot.
VISIBILITY/WIPERMay 27, 2022
The contact owns a 2015 GMC Terrain. The contact stated while driving 75 MPH, the windshield wipers failed while in use during a rainstorm without warning. Upon investigation, the contact discovered that his vehicle was included in NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was also notified of the issue and provided the same information as the dealer. The manufacturer informed the contact that the vehicle was safe to drive despite the failure. The contact repaired the vehicle himself. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 83,000. VIN tool confirms parts not available.
VISIBILITY/WIPERMay 26, 2022
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 60 MPH, the driver’s side windshield wiper became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with windshield wiper module failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The manufacturer suggested that the wiper modules be replaced. The contact related the failure to NHTSA Campaign Number 22V165000 (Visibility) for which the VIN was included. The approximate failure mileage was 118,400.
VISIBILITY/WIPERMay 23, 2022
The windshield wipers failed while driving the vehicle on the highway in the rain. The wipers stopped without warning and had no previous issues. I could not see out the windshield. Fortunately, I was able to get off the highway. If there was heavier traffic, it could have caused a serious accident. I took the vehicle to an independent repair shop since it was the weekend and I was about 30 miles from home. They replaced the wiper motor and wiper transmission arm. They showed me how the parts failed. I have a receipt for the work. GMC will not reimburse me for the repair since they have not issued a fix for this issue. It has been 2 years and 5 months since GMC issued the Special Coverage Adjustment. Considering the seriousness of the defect and the potential for loss of life, it is unconscionable that GMC does not have a fix for this.
VISIBILITY/WIPERMay 16, 2022
Windshield wipers stopped working during rain storm on 5/17/2022 while driving with grandchildren in vehicle. This was a very dangerous occasion. No service center will inspect this free of charge. No warning lights were prompted.
ENGINEMay 15, 2022
I turned on my car and it stalled while I was backing out of the driveway. The engine oil consumption is much higher than it should be so I was running on No oil when I had just gotten oil put in my car
EXTERIOR LIGHTING,VISIBILITYMay 9, 2022
The contact owns a 2015 GMC Terrain. The contact stated while driving at an undisclosed speed, the windshield wipers became inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 102,000. VIN tool confirms parts not available.
EXTERIOR LIGHTINGMay 6, 2022
The contact owns a 2015 GMC Terrain. The contact stated while driving approximately 65 MPH at night, the headlights became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The vehicle was repaired. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number 22V137000 (Exterior Lighting). The approximate failure mileage was 70,000.
EXTERIOR LIGHTING,VISIBILITYMay 4, 2022
The contact owns a 2015 GMC Terrain. The contact stated that while his wife was driving at an unknown speed, the windshield wiper failed to operate as needed without warning. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts for the recall repairs were unavailable. The dealer had not been notified of the recall. The manufacturer had been notified of the failure and referred to the contact to the dealer for a temporary repair since the parts for the repair remained unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
STRUCTUREMay 4, 2022
The contact had a dealer loaner vehicle, a 2015 GMC Terrain. The contact stated the liftgate raised up extremely fast and caused the hydraulic on the passenger side to detach. Once the hydraulic fell, the liftgate hit her in the head, and she became unconscious. A random person assisted contact. Once she became conscious she drove herself to an emergency. The contact was diagnosed with major injuries of spinal whiplash and consciousness. The contact had been scheduled for a neurologist. The dealer was notified of the failure; however, were not of assistance. The dealer informed the contact to notify GMC of the failure. The manufacturer has not been notified. The approximate failure mileage was 102,000
VISIBILITY/WIPERApril 25, 2022
The contact owns a 2015 GMC Terrain. The contact stated that while driving in the rain, the windshield wipers became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the wipers were repaired. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts are not available. The approximate failure mileage was 74,115.
EXTERIOR LIGHTING,VISIBILITYApril 18, 2022
The contact owns a 2015 GMC Terrain. The contact stated that the windshield wipers intermittently failed to operate without warning. The contact purchased a new wiper transmission assembly which she replaced herself; however, the failure persisted despite the repair. The contact then received notification of NHTSA Campaign Number: 22V165000 (Visibility) however, the part to do the recall repair was unavailable. The dealer was notified about the recall and confirmed that the parts for the recall repair were not available. The manufacturer was also notified of the failure but offered no assistance. The contact received notification of NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, parts for the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts are not available.
ENGINEApril 18, 2022
Car has 77,000 miles with regular oil change and maintenance. Timing chain broke and engine failure.
ENGINEApril 5, 2022
There is a known issue with the oil consumption in multiple other GM models with the same 2.4 engine. Even after getting my routine oil change unpon checking my oil it was completely empty. This issue causes the vehicle to idle when there is no excelleration and it has even cut off twice within the past 5 months due to this issue. The recall was brought to my attention by the GMC service department where I purchased the vehicle while I was explaining the current issue. There are no alerts that the vehicle is completely out of oil, the check engine light never came in and there were no other warning signs, even when the vehicle has cut off.
UNKNOWN OR OTHER,SERVICE BRAKESApril 2, 2022
The front brakes and rotors have been changed twice in 2 months time, over $400. Something is causing the rotors to warp. The heat went out in the middle of winter because the blend door broke, $800. Also, about 6 months ago I had to have the timing chain and a gasket replaced because of the ongoing oil consumption issue, $1300. It's an expensive problem for the owners of these vehicles and no reasonable solution.
EXTERIOR LIGHTING,VISIBILITYApril 1, 2022
The contact owns a 2015 GMC Terrain. The contact received notification of NHTSA Campaign Number: 22V165000 (Visibility) and 22V137000 (Exterior Lighting) however, the parts to do the recall repairs were unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
VISIBILITY/WIPERMarch 29, 2022
The windshield wipers stopped working on 3/24/2022. There is a recall on the windshield wipers of this vehicle. I called Sunrise GMC Wolfchase and gave them the VIN and they confirmed that It was a recall and scheduled an appointment to fix it for the following week 3/29/2022. I brought the vehicle in and was told by the service manager that they would not fix the windshield wipers according to the recall because the car has a new/savage title. However, they had all parts in stock and would be able to fix it for the price of 575.32. I do not understand this because after reviewing the NHTSA.GOV answers I read that "being salvaged is not reason for a manufacturer to deny a recall. Under the law, they must replace that defective part as long as the car is drivable." Please advise as soon as possible on what steps to take next. As of now, This is our only vehicle and it is needed for transportation to and from work. Thankyou
AIR BAGSMarch 23, 2022
Airbag sensor failed, and is available for inspection. GNC dealership turned off the front passenger airbags.
ENGINEMarch 21, 2022
My 2015 GMS Terrain SLE-2 engine failed last week with 109000 miles, just past the warranty. I was told the engine ran out of oil yet there were no signs of leaks. This caused the timing chain to fail and lifters broke. I have it changed regularly at my original and then local dealership and have all receipts. I had to scrap the car. GM nor the dealership informed me that there were issues with oil consumption. The dealership had NO explanation as to how it ran out of oil.
VISIBILITY/WIPERMarch 7, 2022
The windshield wiper motor arm disconnects from the wiper arm making the windshield wipers inoperable. It has happened to my car several times.
ELECTRICAL SYSTEM,ENGINEFebruary 15, 2022
In October 2021 I took my car to have brake pads replaced, oil and filter change, and tire rotation. The day before the appointment the engine light came on. I parked the vehicle and waited for my appointment. The mechanic there told me there was not a drop of oil registering on the dipstick.... very odd considering I had the oil changed regularly. The appointment was completed and the engine light reset. The next day the engine light came back on and the code it was giving was for a Timing Control Solenoid, so I purchased the parts and took it back to the same mechanic. Engine light off- vehicle running normally- a few months pass-another routine oil/filter change in between and the engine light comes back on. This time I take it to a dealership and again there is not a drop of oil registering on the dipstick. Now it is sitting in the dealership garage waiting on parts to arrive to replace the entire timing chain assembly. I have read many complaints in the last several months about the same issue. This should have been a recall by now. If the timing chain were to snap it could cause heavy engine damage as well as an accident if on the road at the time. GMC needs to be made aware of this situation and the heavy consumption of oil. My mileage at this time is only at 82K - this should not be happening this early on.
VISIBILITY/WIPERFebruary 13, 2022
It was snowing. I cleared all the snow off my vehicle and warmed it up. I went to turn my wipers on, and they didn't work. The wipers just won't turn on.
ENGINEFebruary 7, 2022
Check engine light on took to dealer and they ran diagnostic. Timing chain is also on its way out. I am the original owner. "Water in PCV system obstruction in the secondary air system." I had this cleaned out a few years ago $500.00. If the PCV freezes without warning, the engine will seize. No warning for PCV, just visual inspection from tech at dealer.
ENGINEFebruary 7, 2022
The contact owns a 2015 GMC Terrain. The contact stated that upon checking the oil reservoir, he noticed that the oil was low despite recently having an oil change performed. The contact replenished the oil; however, he began to notice that the vehicle was vibrating with the check engine warning light illuminated. The contact took the vehicle to three independent mechanics; the first two were unable to diagnose the failure; however, the third dealer diagnosed the vehicle with a defective camshaft phaser. The contact called the dealer about the failure; however, they were unable to offer any assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 152,000.
VISIBILITY/WIPERFebruary 4, 2022
I was driving home last evening in the rain and with no warning my windshield wipers quit working. My visibility was severely impaired and this could have caused a very serious accident.
VISIBILITY/WIPERJanuary 9, 2022
When I entered the vehicle to drive on a rainy day the windshield wipers would not come on after I moved the arm up. They would sometimes work when on "INT" but would not stay on and they would not work at all in the low or hi mode. There were no warning lights on. There has currently been no inspection. This caused me to have to drive home in the rain with poor visibility because the wipers would not work properly, as the "INT" mode would turn on and off randomly and not in the typical pattern on "INT" mode.
ENGINEDecember 22, 2021
The contact owns a 2015 GMC Terrain. The contact stated that while reversing out of her driveway, the vehicle started making abnormal knocking sounds. The check engine warning light illuminated. The contact parked the vehicle. An independent mechanic diagnosed that the battery was severely corroded and needed to be replaced. The contact stated that the battery was replaced; however, the failure persisted. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 113,000.
VISIBILITY/WIPERNovember 4, 2021
This is NOT a vehicle issue, but an issue of Wiper Blade manufacture. I Purchased Michelin Guardian wiper blades for my 2015 GMC Terrain which has the large PTB arm latching system. The Michelin blades do not latch securely into the arm and can be easily removed by hand without touching the latch release. My concern is the blades may become unsecured by normal usage and fly off the vehicle leaving the driver stranded who knows where. My thought scenario is between rest areas on the Indiana Toll Road between the Ohio state line and Chicago, IL. Imagine a retirement aged senior citizen in such a predicament. I have replaced the Michelin blades with Rain-X which latch securely and will return the Michelin blades. My concern is for the un-aware, un-suspecting driver who may experience the latch failure I have described. FYI, Michelin has not responded to my correspondence to them on this issue.
ELECTRICAL SYSTEM,VISIBILITY/WIPERNovember 4, 2021
As I was navigating my way home on Nov. 3, 2021 the windshield wipers stop working and it was dark and pouring down raining. There was no warning. Then the radio started acting weird the bluetooth went away and I could not get it back on the screen to connect. I tried turning on and off the radio but it would not turn off. The biggest danger to my life was that I could not see so I had to keep pulling on side streets to wipe the windshield so I could make it home in the dark and pouring rain. When the bluetooth stopped connecting I had to pull over again and pipe the directions through my phone to continue to navigate home. The windshield wiper can be confirmed by the dealer because it still did not turn on today. The radio turned on and off today and the bluetooth icon was back.
VISIBILITY/WIPEROctober 26, 2021
On 10/25/2021 at approximately 5:40 AM, I was on my way to work. It was raining and dark at that time so of course I had the wipers on. As I proceeded to get onto the highway, the wipers completely stopped as I exited the on ramp. Immediately I had to maneuver to the shoulder of the highway. Considering I couldn't see that could have easily been an accident since my visibility was 0 as well as being parked on the side of the highway for a prolonged period. My husband came and traded vehicles with me. He eventually got my vehicle off the highway and to a repair shop where they diagnosed the problem: the wiper transmission went out. The vehicle has not been inspected by anyone. There were no warnings that this problem was going to occur
ENGINEOctober 18, 2021
The vehicle last ran on 8/16/21. Then I had a surgery the next day and tried to drive it on 8/17 only to find out it wouldn’t work. Then I had emergency surgery because of an infection from first surgery. So after surgeries and recuperation I am just getting the car estimated for repair and found out need new engine. Trying to find out if any recalls or warranty (purchased from Kia after a lease was returned in August of 2018 and there isn’t a warranty with Kia.
VISIBILITY/WIPEROctober 6, 2021
I was driving with my elderly mother and granddaughter home from a wedding. We were traveling from Peoria, Illinois to Camden, Ohio. About 50 or 60 miles into the 300 mile trip, the windshield wipers abruptly quit working. It was raining heavily and we we on busy interstate route 74. We had to blindly cut across 2 lanes of traffic to get to the right side of the road! The wiper malfunction was not the fault of a blown fuse. I had to be escorted by a police officer to the nearest exit for obvious safety reasons. We were stranded for hours. The rain did not diminish. I had to drive slowly on the back roads to finally reach my destination 8 hours later. It was a frightening experience. I took it to a trusted mechanic. It was diagnosed as a bad motor and transmission assembly. The cost was $350. Thankfully we were not injured. But I am afraid to travel in the rain anymore.
ENGINESeptember 23, 2021
Timing chain issues on this model similar to the 2010-2013 models that had a class action lawsuit. The timing belt is damaged due to high oil consumption. Damage to timing belt can cause person to loose control of vehicle resulting in injury or even death.
VISIBILITY/WIPERSeptember 16, 2021
Driving on highway 70mps all of a sudden starts raining, then down, wipers turned on and working no issue All of a sudden they stopped working!! On a Highway, storming and I couldn’t see at all. I could not see enough to even pull over!!!! I put my hazards on immediately and rear wiper Slowed down to get over 2 lanes to the berm of the road, could not see anything in front of me opened side windows a bit Went under a bridge to try to see where I was i saw that a few miles up the road was exit…. Crawled along the berm not being able to see until got to the exit… pulled in gas station… checked fuses all fine Bought rain x to put on the window to get me home Rain had slowed down enough got me home
ELECTRICAL SYSTEM,ENGINEAugust 27, 2021
The contact owns a 2015 GMC Terrain. The contact stated that her vehicle was consuming oil excessively which led to three separate engine failures. The contact also stated that the check oil light would illuminate on the instrument panel prior to the failure. An independent mechanic had replaced the engine all three times due to the oil consumption. Prior to the latest failure, the contact mentioned that while driving at various speeds, the power steering assists failed as the power steering failure warning message was displayed on the instrument panel. The independent mechanic informed her that the power steering had received too much electricity which would cause both the power steering and the wheels to lock up. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
VISIBILITY/WIPERAugust 18, 2021
The wiper motor has stopped working. The wipers do no move when turned on. This is dangerous because it is impossible to drive the car when it is raining if the wipers are not working. Visibility is greatly impaired during a storm if the wipers are not effectively able to disperse the rainwater off of the windshield. I have replaced the wiper motor multiple times and the issue continues to occur.
VISIBILITY/WIPERAugust 14, 2021
Driving on 2 lane country road. It started raining and progressively started raining heavily. I had my wipers first on low then a notch up, then up again. Then on to high with the heavier rain. After a couple of swipes, a pop and my wipers stopped in the farthest upright position. Luckily there wasn't a lot of traffic and I was able to pull over. I was 6 miles from a nearby town so I was able to put my flashers on and drive 20 mph and kept pulling over for traffic to pass me. I have now learned this is a safety issue that was recalled on the 2013 they tried to enforce it from 2010 to 2016 models which was not accepted but they did say it is now a special coverage but I do have to get it into a GMC dealership for them to do that. GMC should allow any dealership or private individual to be able to diagnose this and then still have that reimbursement to that individual for the part and their labo. It's ridiculous that now we have to have it taken to a GMC dealership and stuck in line to get this taken care of.
VISIBILITY/WIPERJuly 8, 2021
1. The component that malfunctioned was the wiper transmission and it is available for inspection upon request. 2. A thunderstorm came while driving in the vehicle. The windshield wipers were turned on and by the third rotation the wiper just stopped. It was a heavy rain and there was no visibility. The hazard lights were put on and the vehicle was slowly driven to the side of the street, where it was safe to wait. Other vehicles blew horns and gave quick flashes high beams as the vehicle was driven to the side of the street where it was safe. There the hazard lights were on and the wipers did not work. There could have been an accident because the wipers malfunctioned.
VISIBILITY/WIPERJuly 7, 2021
During rain storm with wipers going, wiper blades became disconnected from wiper motor resulting in complete failure of windshield wiper function.
VISIBILITY/WIPERJune 29, 2021
My wife was driving home at night from school when a thunder shower popped up. She tried her windshield wipers and they did not work. It was a very serious situation as she was driving on rural roads with no place to pull over. It sounds like the wipers become disconnected from the motor somehow as you can hear it running. I have seen on another site that this seems to be a common problem with these vehicles and should be recalled as it happens suddenly and could cause injury.
VISIBILITY/WIPERJune 3, 2021
During heavy storm front windshield wipers stopped working. Windshield wiper motor still functioning as when i moved the wipers to see if the were stuck i can still hear the motor. Busy road speed limit 55 mph 2 lane county road with frequent hills. Turned on emergency flashers and luckily had a passenger to assist guiding me to the first driveway about .5 miles ahead so i could wait for rain to stop.
TIRES,STRUCTUREMay 18, 2021
THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE TIRE PRESSURE MONITORING SYSTEM DETECTED THAT ALL TIRE PRESSURE WERE LOW. THE CONTACT WAS CONSTANTLY ADDING AIR TO EACH TIRE EVERY OTHER DAY. THE CONTACT ALSO STATED THAT THERE WAS WATER LEAKING INTO THE VEHICLE LEADING TO MOLD GROWING ONTO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THE LOW TIRE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED WITH THE VALVE STEMS NEEDING TO BE REPLACED. THE MOLD WAS REMOVED AND THE VALVE STEMS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT HE WOULD RECEIVE A CALLBACK. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
VISIBILITY/WIPERMay 5, 2021
I WAS DRIVING MY CAR DURING A RAINSTORM AND THE WINDSHIELD WIPERS SUDDENLY STOPPED WORKING. VERY DANGEROUS AND SCARY SITUATION.
ENGINEApril 30, 2021
I NOTICED MY OIL L WAS LEAKING SEVERELY. I HAD TO ADD OIL BETWEEN CHANGES EVEN. ENDED UP HAVING BOTH SEALS REPLACED LESS THE 2 MONTHS AGO. IT IS STILL LEAKING. I HAVE TO HAVE MY OIL CHANGED EVERY 2 WEEKS AND ADD 2-5 QUARTS BETWEEN CHANGES. JUST PUT MY 2015 TERRAIN BACK IN THE SHOP AT THE DEALERSHIP. THEY INFORMED ME THAT THERE IS KNOWN ISSUES WITH THE PISTON RINGS IN PREVIOUS MODELS. WHY HAS THERE NOT BEEN A RECALL ISSUED FOR THIS KNOWN PROBLEM? I JUST SPENT ALMOST $3000 2 MONTHS AGO AND AM PROBABLY LOOKING AT THAT MUCH AGAIN TO HAVE THE ISSUE FIXED. IT'S MY DAILY DRIVER VEHICLE. I LIVE OUT IN THE COUNTY SO IT'S A COMBINATION OR HIGHWAY AND CITY DRIVING. I DO NOT DRIVE CRAZY OR HARD. I ROUTINELY TAKE CARE OF ALL MAINTENANCE ON THE VEHICLE. THERE IS NO REASON I SHOULD BE HAVING THIS ISSUE.
ENGINEApril 30, 2021
AT ROUGHLY 106500 MILES OUR TERRAIN STARTED 'JUMPING' WHEN STOPPED AT A STOP SIGN. WE BROUGHT IT IN AND OUR OILS WAS LOW EVEN THOUGH WE ARE REGULAR IN OIL CHANGES AND CHECK IT REGULARLY. AFTER A FRESH OIL CHANGE THE DEALER SAID THEY COULDN'T TELL WHERE IT WAS COMING FROM AND TO COME BACK IN 500 MILES TO CHECK IT AGAIN. AT 107000 MILES WE BROUGHT IT BACK IN AS ASKED. THE OIL WAS SLIGHTLY LOW BUT THEY SAID THEY WOULD CALL AFTER TALKING TO THE MECHANIC TO LET US KNOW IF WE SHOULD HAVE CONCERN. SHORTLY AFTER WE DROVE IT TO WORK WITH NO SOUNDS OR MOVEMENT ISSUES BUT AFTER WHEN WE STARTED IT BACK UP IT SOUNDED MADE LOTS OF NOISE. THE NOISE WAS COMING FROM THE ENGINE. WE HAD IT TOWED TO THE DEALER AND THEY SAID THERE WAS A GOOD CHANCE IT WAS THE TIMING CHAIN BECAUSE THEY HAD SEEN IT ON SOME OTHER TERRAINS AS WELL. THEY ANTICIPATED JUST NEEDING TO REDO THE TIMING CHAIN SINCE WE HADN'T BEEN MOVING WHEN IT HAD ISSUES AGAIN BUT THE ENGINE HAS DAMAGE AS IF IT'S BEEN HAVING ISSUES FOR A BIT AND WE NEED A NEW ENGINE. FROM WHAT I'VE GATHERED THERE SEEMS TO BE AN ONGOING ISSUE WITH THE TIMING CHAINS STRETCHING/BREAKING AND DESTROYING THE ENGINES ON THIS MODEL. I'M SURPRISED THAT I HAVEN'T SEEN A RECALL YET. OUR BILL WAS GOING TO BE 1500 AND NOW WE ARE ANTICIPATING 9000 FOR SOMETHING THAT SHOULD NEVER HAVE HAPPENED. WE ARE JUST FORTUNATE WE WEREN'T DRIVING WHEN IT DID. HAD WE BEEN NOTIFIED OF THIS ONGOING ISSUE AHEAD OF TIME WHEN WE FIRST EXPERIENCED THE LOSS OF OIL AND THE JUMPING WE COULD HAVE CAUGHT IT IN TIME TO FIX IT.
VISIBILITY/WIPERApril 29, 2021
WAS DRIVING HOME FROM WORK ON THE HIGHWAY IN POURING RAIN, HAD WIPERS ON AT HIGHEST SPEED. THEY SUDDENLY STOPPED WORKING, MY DRIVER WIPER WAS HANGING OVER THE EDGE OF THE LEFT SIDE OF THE WINDSHIELD, LIKE IT HAD BEEN FORCED TOO FAR TO THE LEFT. NEEDLESS TO SAY, I COULDN'T SEE A THING DUE TO THE DOWNPOUR. HAD TO PULL OFF THE ROAD. WIPERS WON'T WORK AT ALL. ONCE THE RAIN STOPPED, GOT THE CAR HOME, CHANGED OUT THE FUSE, NO LUCK. ASSUMING IT'S THE WIPER MOTOR. CAN'T GET INTO SHOP DUE TO RAIN EVERY DAY THIS WEEK.
WHEELS,VISIBILITY/WIPER,LANE DEPARTUREApril 22, 2021
I'M A SINGLE MOTHER AND MY CAR HAVE BEEN NOTHING BUT TROUBLE WHEN I'M DRIVING MY WINDSHIELD WIPERS STOP WORKING THREE TIMES I HAD TO FIX THEM MY TIRES ALWAYS NEED AIR SO EVERY WEEK I NEED MORE AIR AND THE TIRES IN THE BACK GOES OUT THE FASTEST WHY IS THIS HAPPENING ITS NOT GOOD FOR MY FAMILY PLEASE HELP
VISIBILITY/WIPERMarch 3, 2021
MY WIFE WAS DRIVING ON THE CAUSEWAY DURING A RAIN STORM AND THE LEFT WIPER BLADE STOPPED WORKING IN AN UP POSITION AND THE RIGHT BLADE KEPT WORKING AND CROSSING THE STATIONARY LEFT BLADE. NEEDLESS TO SAY VISIBILITY ON THE DRIVER'S SIDE WAS SEVERELY IMPAIRED.
ENGINEMarch 3, 2021
ON DECEMBER 19, 2020 I MADE A TRIP IN MY 2015 GMC TERRAIN. THE TEMPERATURE WAS 16 DEGREES. UPON ARRIVING HOME, I NOTICED A LARGE PUDDLE OF FRESH OIL COMING FROM THE TERRAIN. I CONTACTED MY LOCAL MECHANIC AND HE ADVISED TO BRING IT TO HIS SHOP. I ADDED TWO QUARTS OF OIL TO THE TERRAIN AND I DROVE THE VEHICLE TO HIS GARAGE. HE SAID HE WOULD CALL ME AFTER HE ACCESSED THE SITUATION. LATER THAT DAY, HE CALLED AND SAID GM HAD A RECALL ON 2012, 2013, & 2014 MODEL TERRAINS WITH THIS ENGINE BUT NOT THE 2015. THE PROBLEM HE ADVISED WAS IN COLD WEATHER THE CONDENSATION INTHE VALVE COVER FROZE, CAUSING OIL PRESSURE TO CLIMB AND EXIT OUT ENGINE MAIN REAR SEAL. THE SAME PLACE AS HAD HAPPENED ON MY TERRAIN. THE GM RECALL WAS# 14882. I CALLED GM AND SENT A LLETTER TO THEM . I WAS ASSIGNED CASE I WAS ADVISED TO TAKE MY VEHICLE TO BURDICK CHEVROLE, CICERO, NY. UPON CONTACTING BURDICK CHEVROLET, I WAS ADVISED BY A SERVICE MANAGER THAT BURDICK DOES NOT RATE OTHER MECHANICS WORK. HE ALSO STATED THERE WAS NO WAY TO REMOVE THE ENGINE AND TAKE IT APART AS THE CORRECT PARTS WERE INSIDE THE ENGINE. HE STATED THEY WOULD NOT DO THAT. I THEN CONTACTED GM AND ADVISED THE WORK WAS ALL DONE INTERNAL OF THE ENGINE AND IT WAS NOT ABLE TO VERIFY THE WORK. I WAS THEN ADVISED THERE WAS NO WAY I WOULD BE REIMBURSED FOR ANY OR ALL OF THE $1648 BILL BECAUSE THE 2015 YEAR WAS NOT ON THE RECALL 14882. ON WEDNESDAY, FEBRUARY 17, 2021 AFTER RUNNING ERRANDS, UPON RETURNING HOME, I AGAIN OBSERVED A LARGE OIL PUDDLE OF OIL IN MY DRIVEWAY. I CALLED MY WIFE AND ADVISED HER OF THE OIL PUDDLE. SHE ADVISED SHE WAS AT CHURCH, APPROX 4 MILES AWAY. I IMMEDIATELY DROVE THERE AND OBSERVED MORE OIL UNDER THE TERRAIN. THERE WAS NO OIL REGISTERING ON THE DIP STICK. I ADDED 3 QUARTS OF OIL I DROVE THE TERRAIN 3 MILES TO THE MECHANICS SHOP AGAIN. HE INSTALLED ANOTHER REAR ENGINE MAIN SEAL.
POWER TRAINFebruary 19, 2021
TL* THE CONTACT OWNS A 2015 GMC DENALI. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE DOWNSHIFTED AND WAS UNABLE TO UPSHIFT INTO THE HIGHER GEARS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED THE LOCAL DEALER STERLING BUICK GMC (5853 FRONTAGE RD. I 49 SOUTH, OPELOUSAS, LA 70570, (337) 942-3516) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
ENGINEFebruary 4, 2021
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE VEHICLE STARTED TO DECELERATE WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT HE SAW BLACK SMOKE COMING FROM THE REAR OF THE VEHICLE AS HE WAS PULLING OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A BROKEN PART IN THE ENGINE AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE LOCAL DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
VISIBILITY/WIPERFebruary 2, 2021
AS I'M DRIVING IN SNOWING CONDITIONS AND ROAD MUST FROM TRAFFIC IN FRONT OF ME, THE WIPER ON THE DRIVER'S SIDE STOPPED WORKING. I HAD TO STOP AND GET OFF THE ROAD BECAUSE I COULDN'T SEE TO DRIVE
VISIBILITY/WIPERFebruary 1, 2021
WHILE DRIVING ON THE INTERSTATE, THE DRIVER'S SIDE WIPER STOPPED WORKING DURING A HEAVY RAINSTORM. THE PASSENGER SIDE WORKS PERFECTLY. I SAW WHERE THE 2013 MODELS HAVE A RECALL FOR THIS SAME ISSUE.
ENGINEJanuary 25, 2021
I HAD A BRAND NEW MOTOR PUT IN MY CAR AT 73547 MILES AND NOW AT 124079 I AM HAVING THE SAME ISSUES. THEY TOLD ME THAT THEY WON'T PAY FOR IT BECAUSE THE 100,000 WARRANTY IS UP. THE NEW PARTS THAT I PUT IN MY CAR WILL HAVE A WARRANTY, BUT THE NEW MOTOR THAT I PUT IN MY CAR WENT UNDER THE OLD POWER TRAIN WARRANTY. CHECK ENGINE LIGHT CAME ON WHILE DRIVING TO DEALERSHIP TO GET AN OIL CHANGE AND I HAD IT TOWED RIGHT AWAY TO FM DEALER.
VISIBILITY/WIPERJanuary 5, 2021
DATE 12/31/20 7:25AM LEXINGTON KY I HAD JUST LEFT WORK AND WAS HEADING HOME NORTHBOUND ON I-75 TOWARD GEORGETOWN EXIT #125 DURING A HEAVY RAIN. I CAN NOT RECALL USING MY MAX WIPER INTERVAL SPEED BEFORE THIS INCIDENT. I WAS IN THE MIDDLE OF THREE LANES WITH A SPEED AROUND 50MPH AND MY WIPERS STOPPED WORKING! I WAS ABLE TO SLOWLY TRANSITION LANES TO PULL OVER ON THE SIDE OF THE INTERSTATE. ONCE THE RAIN SUBDUED SOME, I WAS ABLE TO EVALUATE THE ISSUE. I COULD HEAR THE MOTOR OPERATING BUT THE WIPERS WERE NOT MOVING. I COULD MANUALLY MOVE THE WIPERS FREELY WITH EASE; THEREFORE MOVED THEM DOWN FROM THE MIDDLE OF THE WINDSHIELD. I WAS VERY FORTUNATE THAT AN ACCIDENT DID NOT OCCUR! EXTREMELY TERRIFYING EXPERIENCE.
VISIBILITY/WIPERJanuary 2, 2021
WHILE DRIVING DOWN THE INTERSTATE, IT BEGINS TO RAIN, I ENABLE THE WHIPERS TO ASSIST WITH CLEARING THE WINDOW. THIS WORKS FOR A FEW MINUTES AND THEN ALL OF SUDDEN WHIPERS QUIT WORKING WHILE IN MOTION IN THE RAIN. THIS IS NOT GOOD AT ALL. THIS IS A MAJOR SAFETY ISSUE CAUSING AN IMPAIRMENT TO VISIBILITY
VISIBILITY/WIPERDecember 19, 2020
WIPER HAVE QUIT WORKING. IT APPEARS TO BE A LINKAGE ISSUE. NOTICED WHEN IT STARTED RAINING AS WE WERE DRIVING HOME. WE WERE FAIRLY CLOSE TO HOME AND MADE IT HOME WITHOUT INCIDENT. IT APPEARS THAT THIS IS KNOWN ISSUE WITH THE TERRAIN
POWER TRAIN,ELECTRICAL SYSTEMDecember 14, 2020
VEHICLE RANDOMLY SAYS SERVICE STABILITRACK AND TRACTION CONTROL. SERVICE ENGINE LIGHT, TRACTION CONTROL LIGHT COME ON. RPM GUAGE, SPEEDOMETER, DIGITAL SPEEDOMETER, TEMP GAUGE ALL WILL BOUNCE AND GO TO 0. VEHICLE STRUGGLES TO ACCELERATE WHILE THIS IS HAPPENING. WHEN IT KICKS BACK IN VEHICLE JOLTS. I CANNOT REPLICATE IT, DOES THIS RANDOMLY. HAS BEEN TO THE DEALER MULTIPLE TIMES AND THEY CANNOT REPLICATE THE PROBLEM OR DIAGNOSE IT. ALWAYS HAPPENS WHILE DRIVING
POWER TRAINDecember 8, 2020
VEHICLE SEEMS TO BE STUCK IN 4WD, UNABLE TO SWITCH OUT OF IT. CANNOT TURN VEHICLE.
ELECTRICAL SYSTEMNovember 29, 2020
INTELLILINK SYSTEM, ENTERTAINMENT CENTER, BACK UP CAMERA, USB CHARGING . ENTIRE SYSTEM FAILURE. BATTERY DRAINS WHEN PARKED FOR MORE THAN 2 DAYS.
TIRESNovember 5, 2020
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE TIRE AIR PRESSURE DECREASED. THE LOW TIRE PRESSURE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTRAL BUICK GMC OF NORWOOD (70 BOSTON-PROVIDENCE TURNPIKE, NORWOOD, MA 02062, (781) 473-0908) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SET OF VALVE STEMS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 35,000.
SERVICE BRAKESOctober 19, 2020
TL* THE CONTACT OWNED A 2015 GMC DENALI. THE CONTACT STATED THAT WHILE THEIR HUSBAND WAS DRIVING APPROXIMATELY 45 MPH, WHEN THE TRAFFIC CAME TO A SUDDEN STOP CAUSING THE CONTACT TO APPLY THE BRAKES TO THE VEHICLE. THE DRIVER HAD TO DEPRESS THE BRAKING PEDAL EXCESSIVELY, HOWEVER, THE BRAKES DID NOT STOP AND THE BRAKES WERE FLOORED. THE VEHICLE ENDED UP REAR ENDING THE VEHICLE IN FRONT. THE AIR BAGS DID DEPLOY. THE VEHICLE WAS TOWED AND TOTALED. A POLICE REPORT WAS FILED. THE PASSENGER RECEIVED INJURIES TO THE CHEST AND LOWER ABDOMEN AREA. THE ONLY MEDICAL ATTENTION RECEIVED WAS BY EMT AT TIME OF THE CRASH. THE DEALER (CARDINALE GMC 2 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 322-4112) WAS MADE AWARE. THE CONTACT STATED THEY RECEIVED A NOTICE REGARDING THEIR VEHICLE HAVING ANTI-LOCK BRAKING ISSUES AFTER THE CRASH HAD OCCURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. THE VIN WAS NOT AVAILABLE. *LN*DT*DT*JB THE CONSUMER PROVIDED PHOTOS. *TR
AIR BAGSSeptember 23, 2020
THE SEAT BELT ALARM WAS GOING OFF IN THE FRONT PASSENGER SO BROUGHT TO DEALERSHIP AND WAS TOLD THE AIRBAG SENSOR WENT BAD AND NEEDED TO BE REPLACED. QUOTED $900 TO REPAIR AND NOT COVERED UNDER WARRANTY. IF THE SEAT BELT WAS BAD, THAT WOULD BE COVERED BUT NOT THE AIRBAG? I FEEL THIS IS A SAFETY RECALL AND SHOULD BE COVERED. IF THE AIRBAG DID NOT DEPLOY IN AN ACCIDENT, THAT WOULD BE A LAWSUIT.
VISIBILITY/WIPERSeptember 12, 2020
DRIVING DOWN ROAD AT 60 MPH IN POURING RAIN. WIPERS CROSSED EACH OTHER THEN JUST STOPPED WORKING. ALMOST CAUSED ACCIDENT!!
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATSAugust 30, 2020
VEHICLE WAS BEING DRIVEN ON RURAL STATE HIGHWAY CONTAINING HILLS AND CURVES TO GET SERVICED FOR LOW TIRES. ABOUT 20 MINUTES INTO DRIVE THE SEAT HEATER WAS TURNED ON. ABOUT 5 MINUTES LATER THE RADIO, SPEEDOMETER, TACHOMETER, FUEL, TEMPERATURE GAUGES AND TURN SIGNALS QUIT WORKING. A TOOL SYMBOL SHOWED UP ON THE OPTIONS SCREEN. DURING THE REST OF THE DRIVE THE RADIO WOULD COME ON INTERMITTENTLY. AT THE SERVICE CENTER A CODE SCANNER SHOWED NO CODES. THE VEHICLE BATTERY (NEW) WAS CHECKED AND CABLES WERE CHECKED FOR LOOSE CONNECTIONS AND CORROSION. THE ISSUE CONTINUED THROUGHOUT THE SERVICE. AFTER SERVICE THE VEHICLE WAS PARKED FOR SEVERAL HOURS. AT STARTUP FOR THE RETURN DRIVE THE ISSUE HAD SELF CORRECTED AND DID NOT RETURN.
STEERING,SERVICE BRAKES,ENGINEAugust 29, 2020
THIS HAS HAPPENED SEVERAL TIME IN THE CITY CROSSING AN INTERSECTION USUALLY AT SLOW SPEED BRAKING AND TURNING AND ALL THE SUDDEN I LOSE EVERYTHING. NO STEERING ELECTRICAL AND BRAKING. THE PARK ASSIST WILL SOMETIMES START GOING OFF LIKE CRAZY JUST BEFORE IT HAPPENS, BUT NOT ALL THE TIME. PUT IN PARK AND OPEN THE DOOR IT COMES BACK ON. THEN SAYS ROLL DOWN DRIVERS SIDE WINDOW AND THEN BACK UP. AT ON TIME I DID HAVE IT HAPPEN ON THE HIGHWAY. I WAS GETTING READY TO PASS AND GIVING IT GAS AND EVERYTHING SHUT DOWN FOR A SPLIT SECOND AND THEN TOOK OFF AGAIN. THIS PROBLEM IS GOING TO GET SOMEONE KILLED.
POWER TRAINAugust 29, 2020
TRANSFER CASE FAILED WHILE DRIVING, ONLY 50,000 MILES ON VECHICLE
AIR BAGSAugust 27, 2020
I PURCHASED MY 2015 TERRAIN JUNE 30 2020. EVER SINCE I BOUGHT IT I KEEP GETTING A WARNING ON MY DASH BOARD FOR SERVICE AIRBAGS.. IT WILL COME ON AS SOON AS I TURN THE CAR ON.. IT DOESN'T HAPPEN EVERY TIME BUT AT LEAST ONCE A WEEK IF NOT MORE. I TOOK A PICTURE OF THE WARNING AND CALLED THE CAR,DEALERSHIP WWHERE I BOUGHT IT TOLD ME TO CONTACT GM THAT THIS WAS A SAFETY ISSUE WITH THE AIRBAG ALERT COMING ON.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)August 25, 2020
1. WHILE DRIVING, THE COLLISION ALERT WILL RANDOMLY GO OFF AND DECELERATE THE VEHICLE, EVEN IF THERE ARE NO OTHER VEHICLES AROUND. THIS HAS BEEN HAPPENING PERIODICALLY FOR THE LAST COUPLE YEARS, BUT IS GETTING WORSE AND MORE FREQUENT. IT FEELS LIKE IT SHIFTS TO NEUTRAL AND ENGAGES THE BRAKES. THIS HAS ALMOST CAUSED US TO BE HIT BY CARS BEHIND US ON THE INTERSTATE. 2. FOR THE LAST FEW YEARS THERE IS ABSOLUTELY NO WAY TO TELL THE MILAGE ON THE CAR IS. THAT SENSOR WENT OUT AND THE GMC MECHANIC THAT I HAD FIXING A DIFFERENT ISSUE WITH THE CAR STALLING RANDOMLY (WHICH I NOW DISCOVER IS A VERY COMMON OCCURRENCE WITH THIS VEHICLE, BUT NOT COVERED BY WARRANTY AS IT HAPPENS A FEW THOUSAND MILES AFTER FULL WARRANTY EXPIRES-THIS WAS 2017) THAT THIS IS A COMMON ISSUE WITH TERRAINS AND WAS NOT COVERED UNDER WARRANTY (SHOCKER). AND I'M NOT WILLING TO BUT THE HUNDREDS OF DOLLARS NECESSARY TO FIX THE PROBLEM.
VISIBILITY/WIPERAugust 24, 2020
DRIVING IN POURING DOWN RAIN AND WIPERS JUST STOPPED! VERY SCARY AND THANKFUL WE WERE ABLE TO GET OFF THE ROAD TO GET A GAS STATION BUT I HAD ZERO VISIBILITY
VISIBILITY/WIPERAugust 18, 2020
I WAS DRIVING DOWN THE HIGHWAY DOING ABOUT 65 WHEN I RAN INTO A BAD THUNDERSTORM WHEN THE WINDSHIELD WIPER SUDDENLY STOP WORKING THEY WAS ON HIGH SPEED, WHICH WAS VERY DANGEROUS BECAUSE IT WAS THE DRIVER SIDE WIPER. I HAD TO PULL OFF THE HIGHWAY UNTIL THE RAIN STOP!
VISIBILITY/WIPERAugust 16, 2020
USING THE ON RAMP TO A HIGHWAY, DURING VERY HEAVY RAIN WITH MY FRONT WIPERS IN HIGH MODE, THEY JUST STOPPED WORKING. IT WAS A VERY SCARY AND DANGEROUS SITUATION. I WAS TOLD BY A FRIEND THEY THINK IT'S THE ARM PIECE THAT MOVES THE WIPERS BACK AND FORTH THAT IS BROKE
VISIBILITY/WIPERAugust 9, 2020
WAS DRIVING THERE WAS HIGH FOG AND MIST SUDDENLY WIPERS JUST STOP WORKING HAD TO PULL OVER AND WAIT IT OUT THEY ARE STILL NOT FUNCTIONING EVEN AFTER CAR WAS ON AND OFF
POWER TRAIN,SERVICE BRAKES,ENGINEAugust 5, 2020
I HAVE BEEN HAVING PROBLEMS WITH MY CAR SENSE I HAVE OWNED IT . FROM DAY ONE IT STARTED WITH MY WHEELS RUBBING AND SCRUBBING WHEN IN MOTION .I CALLED DEALERSHIP HAD REPAIRS DONE ON IT FOR THE FIRST 7 MONTHS .I REPORTED THE PROBLEM BACK THEN TO YOU ALL. THEN AFTER 3 YRS I STARTED TO FEEL SOME HESITATION WHEN SITTING OR TAKING OFF .THEN THE FORTH YEAR MY POWER STEERING LIGHT COMES ON HAD THAT FIXED NOW MY ENGINE LIGHT KEEPS COMING ON CAR STILL HAVING SOME HESITATION ON AND OFF . I PAID TO HAVE A DIAGNOSTIC TEST DONE ON IT BY THE PLACE THAT DOES MY OIL CHANGE AND WAS TOLD THAT MY CODES WHERE OFF AND THEY WERE RESET BUT 5 DAYS LATER MY ENGINE LIGHT IS BACK ON ,IRONICALLY RIGHT AFTER MY FIVE YEARS LIMITED WARRANTY IS OVER AND MY CAR ONLY HAVE 38,490 MILES TO THIS DAY AND IT IS NOT YET PAID FOR. THIS IS RIDICULOUS ,I HAVE SPENT THE LAST 5 PLUS YEARS OF DEALING WITH THIS NEW LEMON AND ALL I GET IS ANOTHER BILL ADD TO THE 528.02 A MONTH I HAVE TO PAY ALREADY. THIS CAR CAME HIGHLY RECOMMENDED BY THE SALES PERSON AND DEALERSHIP AND ALL I CAN SEE IS THAT THESE CARS ARE BEING PUSH ON HARD WORKING PEOPLE THAT JUST WANT SOMETHING RELIABLE AND ITS WRONG. THIS CAR IS FRUSTRATING AND STRESSING ME OUT ,I CANT RELY ON IT TO GET ME THROUGH 5 MORE YEARS I THOUGHT MORE OF THE GMC PRODUCT AND I CANT TAKE ANYMORE OF THIS TRYING TO MAKE THIS BAD SITUATION BETTER ON MY OWN. GMC NEEDS TO DO SOMETHING ABOUT THESE DEFECTIVE CARS PLEASE.
VISIBILITY/WIPERJuly 30, 2020
I WAS DRIVING MY 2015 GMC TERRAIN ON THE HIGHWAY AT A SPEED OF AROUND 65MPH DURING A HEAVY RAINSTORM. ALL OF A SUDDEN, MY WIPERS BECAME FROZEN AND STOPPED MOVING BACK AND FORTH. BECAUSE THE WIPERS WERE NOT MOVING ANYMORE, RAIN WATER ACCUMULATED VERY QUICKLY AND I LOST VISIBILITY. I HAD TO MOVE OVER MULTIPLE LANES WITH ALMOST ZERO VISIBILITY TO GET TO THE SHOULDER AND OUT OF TRAFFIC. I WAS EXTREMELY LUCKY I WAS NOT IN AN ACCIDENT.
VISIBILITY/WIPERJuly 21, 2020
THE FRONT WINDSHIELD WIPERS SUDDENLY STOPPED WORKING WHILE IN USE (MEDIUM SPEED SETTING) DURING A RAIN STORM. I WAS DRIVING ON THE FREEWAY WITH MY CHILDREN INSIDE THE VEHICLE AND HAD TO PULL OVER DUE TO LOSS OF VISIBILITY. RESTARTING THE VEHICLE DID NOT FIX THE ISSUE. THE WIPER MOTOR APPEARS TO HAVE COMPLETELY FAILED.
VISIBILITY/WIPERJuly 13, 2020
DRIVING IN HEAVY RAIN ON JULY 12, THE WIPERS WERE ON HIGH SETTING AND QUIT WORKING. THE WIPERS WOULD NOT WORK ON ANY SETTING. THE REAR HATCH WIPER WORKS SO THE PROBLEM IS NOT WITH THE CONTROL. IT APPEARS THE WIPERS STRIPPED OR BROKE LOOSE IN THE MECHANISM THAT MOVES THE WIPERS BACK AND FORTH ON THE WINDSHIELD.
POWER TRAINJuly 12, 2020
MY TRUCK HAS 30,000 MILES AND HAS THE 'CHEVY SHUDDER'. WHY IS THIS NOT A RECALL? GMC WANTS ME TO PAY OUT OF POCKET FOR THE TRANSMISSION FLUSH. WHEN I AM DRIVING THE TRUCK IT BEGINS SHUDDERING AND SHAKING THROUGH CERTAIN SHIFT POINTS.
UNKNOWN OR OTHERJuly 10, 2020
THE DRIVER SIDE WINDSHIELD WIPER BROKE OFF THE BEARINGS AND BECAME COMPLETELY UNFUNCTIONAL WHILE DRIVING IN A RAIN STORM. THE WIPERS WERE GOING AT MEDIUM SPEED.
VISIBILITY/WIPERJuly 5, 2020
IN MOTION DURING A THUNDERSTORM, THE WIPERS MALFUNCTIONED ALMOST CAUSING ME TO HAVE A CAR ACCIDENT ON THE FREEWAY. THIS HAPPENED LAST YEAR WHEN I WAS PREGNANT AND I HAD IT REPAIRED. THEN IT HAPPENED AGAIN A FEW DAYS AGO WITH MY BABY IN THE CAR, SAME SITUATION DURING A THUNDERSTORM. THIS IS VERY DANGEROUS AND I AM NOT THE ONLY ONE WHO HAS EXPERIENCED THIS. YOU CAN HEAR THE WIPER MOTOR RUNNING BUT SOMETHING APPARENTLY HAS BEEN DISCONNECTED PREVENTING THEM FROM MOVING.
VISIBILITY/WIPERJune 30, 2020
I WAS DRIVING ON THE HIGHWAY AND MY WINDSHIELD WIPERS STOPPED AND WON'T WORK. THIS HAPPENED WHEN I PUT THE WIPER SPEED ON HIGH.
AIR BAGSJune 29, 2020
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY CRASHED INTO SECOND VEHICLE CAUSING SEVERE FRONT END DAMAGE. DURING THE CRASH THE AIR BAGS DID NOT DEPLOY ALTHOUGH THE INSTRUMENTAL PANEL MESSAGE HAD INDICATED THAT THE AIR BAGS HAD DEPLOYED. THE DRIVER SUSTAINED A BRUISED CHEST WHICH DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
ELECTRICAL SYSTEMJune 9, 2020
I OWN A 2015 GMC TERRAIN. THE RADIO AND ALL OTHER FUNCTIONS RELATED TO THE TOUCH SCREEN HAVE FAILED RESULTING IN A BLACK SCREEN. THIS INCLUDES THE BACK UP CAMERA. THIS HAS ALSO CONTRIBUTED TO A MINOR ACCIDENT WHERE I BACK INTO A UTILITY POLE. GM STATES A NEW RADIO IS NECESSARY AT A COST OF $1287. THIS IS UNACCEPTABLE FOR A VITAL PART OF THE VEHICLES OPERATION. WHAT WILL IT TAKE FOR GM TO ADDRESS THIS ISSUE? SOMEONE BACKING OVER A CHILD IN A DRIVEWAY? *TR
VISIBILITY/WIPERJune 5, 2020
MY WINDSHIELD WIPERS STOPPED WORKING. WHILE DRIVING. IN THE RAIN. I JUST DROVE 20 MILES HOME HAVING TO PULL OVER WHEN I COULDN'T SEE ENOUGH OF THE ROAD, INCLUDING A 12 MILE TREK DOWN THE NJ TURNPIKE "DRIVING" BY FOLLOWING THE 2 WHITE LANE LINES IN FRONT OF ME. THIS IS AN EXTREMELY DANGEROUS DEFECT, AND A QUICK INTERNET SEARCH CONFIRMS THE NUMBER OF CONSUMERS HAVING EXPERIENCED THIS ISSUE CLEARLY INDICATES THIS IS NOT A RANDOM FLUKE, IT IS A DANGEROUS DEFECT. INTERNET SEARCH ALSO INDICATES CANADA FORCED GMC TO ISSUE A RECALL--WHY HASN'T THE NHTSA FORCED GMC TO RECALL IN THE USA??? EXACTLY HOW MANY PEOPLE ARE YOU WAITING FOR TO DIE BEFORE TAKING ACTION? WE ALL KNOW GM, THE BILLION DOLLAR CORPORATION THAT TAXPAYERS BAILED OUT, WILL NEVER REACH INTO ITS BOTTOM LINE TO PROTECT CONSUMERS. AND IS SPECIFICALLY WHY A FEDERAL AGENCY SUCH AS THE NHTSA EXISTS--TO PROTECT CITIZENS WHEN CORPORATIONS FAIL TO. THE NHTSA NEEDS TO ACT NOW AND FORCE GMC TO ISSUE A PUBLIC RECALL. PEOPLE ARE GOING TO DIE! *TR
VISIBILITY/WIPERMay 30, 2020
WHILE DRIVING ON A CROWDED FREEWAY AT THE POSTED SPEED LIMIT THERE WAS AN IMMEDIATE AND UNEXPECTED TORRENTIAL DOWNPOUR. TRAFFIC SLOWED TO ABOUT 60 AND I PUT MY WIPERS ON HIGHEST SPEED. VISIBILITY WAS STILL TERRIBLE. AS I DROVE, THE WIPERS MADE A SUDDEN MOVE TO THE LEFT AND STOPPED. I COULD NOT SEE ANYTHING, BUT WAS STILL TRAVELING WITH A PACK OF TRAFFIC. I PULLED OVER TO THE SIDE OF THE FREEWAY, BUT DID NOT HAVE MUCH SPACE BETWEEN ME AND THE TRUCKS WHO WERE PASSING CLOSE TO ME, PROBABLY BECAUSE MY CAR COULDN'T BE SEEN BECAUSE OF THE HEAVY RAIN AND BECAUSE I WAS AT THE BOTTOM OF A HILL. I SAT THERE, HAVING THE CAR SHAKE AND MOVE WHILE BEING PASSED BY TRUCKS. WHEN THE RAIN SLOWED, I KNEW I NEEDED TO GET OUT OF THAT SPOT AND OFF THE FREEWAY. I DROVE A FEW MILES IN THE RAIN, WHILE HOLDING MY LEFT HAND OUT THE WINDOW AND MANUALLY MOVING THE WIPERS BACK AND FORTH FOR THE FEW INCHES THAT I COULD REACH. I PUT ON MY HAZARD LIGHTS AND TRAVELED VERY SLOWLY TO THE NEXT EXIT. AFTER THE VEHICLE WAS EXAMINED, IT WAS FOUND THAT THE WIPER ASSEMBLY HAD BROKEN APART. I CHECKED INTO THIS AND SEE THAT THERE HAVE BEEN OTHER COMPLAINTS OF THIS HAPPENING. I FEEL IT IS A VERY DANGEROUS SITUATION. THIS HAS HAPPENED TO PEOPLE NUMEROUS TIMES, EVEN AFTER REPAIRS OR REPLACEMENT. I CAN'T BEGIN TO DESCRIBE THE HELPLESS FEELING OF BEING IN A PACK OF TRAFFIC THAT IS TRAVELING AT A HIGH SPEED AND NOT BEING ABLE TO EVEN SEE THE FRONT OF MY OWN CAR. THIS COULD HAVE HAD A TERRIBLE OUTCOME. *TR
VISIBILITY/WIPERMay 22, 2020
WINDSHIELD WIPER LINKAGE CAME LOSE IN A HARD RAIN ON I-55 CAUSING A NEAR ACCIDENT. STOPPED AT THE NEXT AUTO PARTS STORE (AUTO ZONE) AND BOUGHT THE PART AND REPLACED IT ON THE SPOT. *TR
VISIBILITY/WIPERMay 18, 2020
ON MAY 17TH, 2020 I WAS DRIVING DOWN THE HIGHWAY GOING 60+ MILES PER HOUR AND MY WINDSHIELD WIPERS WERE ON AS IT WAS RAINING OUTSIDE WHEN THEN JUST STOPPED WORKING. THE WIPER BLADES STAYED UP IN THE VERTICAL POSITION AND RAIN WAS BUILDING ON MY WINDSHIELD. LUCKILY I WAS ABLE TO PULL OVER AND DID NOT CRASH MY VEHICLE. I WAS ABLE TO EASILY PUSH THE BLADES DOWN HOWEVER COULD NOT DRIVE AGAIN UNTIL THE RAIN SUBSIDED AS THE WIPERS WOULD NOT TURN BACK ON. WHEN I RETURNED HOME I CHECKED THE FUSE FOR THE FRONT WIPER BLADES AND IT WAS IN TACT AND WAS NOT BLOWN. IN READING ABOUT WHAT THE ISSUE COULD BE WITH THE VEHICLE IT APPEARS THAT THIS IS A VERY COMMON OCCURRENCE IN THIS VEHICLE WITH IT BEING AN ISSUE WITH THE WINDSHIELD WIPER LINKAGE SYSTEM NEEDING TO BE REPLACED. THIS WAS VERY SCARY AND DANGEROUS, THANKFULLY IT WAS ONLY ME IN THE CAR BUT HAD I HAD AN ACCIDENT, IT COULD HAVE SERIOUSLY HURT OTHERS IN A CAR. I DO NOT UNDERSTAND HOW THIS HAS NOT BEEN A RECALL FOR THIS VEHICLE WHEN IT CLEARLY COULD KILL SOMEONE. *TR
ELECTRICAL SYSTEM,STRUCTUREMay 5, 2020
REAR DEFROSTER STARTED EMITTING SMOKE, OVERHEATED AND CRACKED REAR WINDSHIELD. PLEASE SEE EXISTING RECALL N192220470. ALTHOUGH VEHICLE NOT LOCATED IN CANADA, CAN ASSURE YOU THIS IS HAPPENING IN UNITED STATES AS WELL. *TR
VISIBILITY/WIPERApril 20, 2020
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 60-70 MPH IN THE RAIN, THE FRONT WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO ROYAL BUICK GMC (3010 COLUMBIANA RD A, BIRMINGHAM, AL 35216) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER LINKAGE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 66,070. THE VIN WAS NOT AVAILABLE.
VISIBILITY/WIPERApril 18, 2020
WHILE RUNNING ERRANDS IN LIGHT RAIN FOR MY ELDERLY PARENTS (82 AND 86), THE WINDSHIELD WIPERS STOPPED WORKING. SINCE THEY HALTED IN A VERTICAL POSITION, ONE BLADE INTERFERED WITH DRIVER VISIBILITY. BEING A FEW MILES FROM THE FOLK'S HOME, THE VEHICLE WAS DRIVEN THERE. THIS WOULD HAVE BEEN HAZARDOUS IF THE RAIN WAS HEAVIER. THE FUSE AFFECTING THE FRONT WIPERS WAS NOT 'BLOWN' OR DAMAGED. EVEN WITH A NEW REPLACEMENT FUSE, THE MOTOR ACTIVATED BUT THE WIPER ARMS REMAINED STILL. SINCE I LIVE OVER 3 HOURS AWAY, I VERIFIED NO RAIN WAS PREDICTED FOR THE RETURN TRAVEL DAY DUE TO SAFETY CONCERNS.
UNKNOWN OR OTHERMarch 28, 2020
HAVE HAD MY VEHICLE AT THE SHOP FOR TRANSMISSION ISSUES SEVERAL TIMES. TWO OF THE TIMES, ISSUES WERE DUPLICATED AND PARTS REPLACED, BUT SAME ISSUES CONTINUE AS SOON AS I GET IT BACK. MY COMPLAINT WHEN I TAKE IT IN IS ALWAYS THE SAME. NORMALLY WHEN I ACCELERATE FROM A DEAD STOP FORWARD OR REVERSE, THE TRANSMISSION MAKES A THUMPING NOISE. IT HAS STEADILY GOTTEN WORSE. A LOT OF TIMES NOW IF I TAKE MY FOOT OFF GAS FOR A SECOND, AT FASTER SPEEDS, AND THEN PUT FOOT RIGHT BACK ON GAS, IT MAKES THE SAME THUMPING NOISE AND SOMETIMES A GRINDING NOISE LIKE IT'S STUCK BETWEEN GEARS. THIS LAST TIME I TOOK IT TO THE DEALER, WAS TOLD THERE WAS NOTHING THEY COULD DO AND WOULD MOST LIKELY GET WORSE AS VEHICLE GETS OLDER.
ENGINEMarch 9, 2020
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED. THE CONTACT PULLED OVER TO THE SIDE OF ROADWAY. THE CONTACT OPENED THE HOOD TO INSPECT THE VEHICLE. THE CONTACT BECAME AWARE THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT ADDED THE NECESSARY AMOUNT OF OIL AND THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER DRIVING FOR APPROXIMATELY 1,000 MILES WITH THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOMNIN CADILLAC LOCATED AT (1075 SE 6TH AVE #2, HOMESTEAD, FL 33034) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT SEVERAL UNSTATED PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
ENGINEMarch 4, 2020
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A LACK OF OIL IN THE ENGINE. THE CONTACT STATED THAT PRIOR TO THE FAILURE, 2 QUARTS OF OIL HAD BEEN ADDED TO THE ENGINE A DAY EARLIER. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
ENGINEFebruary 28, 2020
I PURCHASED A 2015 GMC TERRAIN FROM DEALER ON12/18/2014. AT APPROXIMATELY 700 MILES, CAR WOULD NOT START. DID NOTHING, NO GRINDING, CLICKING JUST WOULD NOT START. HAD LIGHTS, RADIO, FAN ON HEATER. CALL THORNHILL AND CAR WAS TOWED THERE, THEY COULD NOT FIND THE ISSUE. APPROXIMATELY 2 WEEKS LATER, ANOTHER COLD SPELL AND CAR DID THE SAME. WAS TOWED TO THORNHILL AND WAS THERE FOR SEVERAL DAYS. WOULD NOT START FOR THEM EITHER, SAID THEY COULD NOT FIND THE PROBLEM. FAST FORWARD TO TODAY AND CAR IS STILL DOING THE SAME. WHEN TEMPERATURE GETS TO 10 OR BELOW, WILL NOT START.
STEERINGFebruary 18, 2020
INTERMITTENT POWER STEERING FAILURE TURNING AT LOW SPEEDS. ALMOST HIT A CAR WHILE TURNING IN A ROAD DUE TO LACK OF POWER STEERING WORKING PROPERLY.
FUEL/PROPULSION SYSTEMFebruary 14, 2020
UNDER NORMAL DRIVING CONDITIONS, MY CP4 FUEL INJECTION SYSTEM BLEW UP. I HAD TO HAVE IT TOWED TO THE NEAREST DIESEL REPAIR SHOP, $14.000 LATER , I WAS BACK UP AND RUNNING
VISIBILITY/WIPERFebruary 13, 2020
FOR THE SECOND TIME THE WINDSHIELD WIPER LINKAGE HAS BROKEN LEAVING THE WINDSHIELD WIPERS INOPERABLE AND THE VEHICLE UNABLE TO DRIVE IN ANY SORT OF ADVERSE CONDITIONS. ALONG WITH MISSED WORK AND REPAIR PARTS IT HAS ALREADY COST ME NEARLY A THOUSAND DOLLARS.
ENGINE,FUEL/PROPULSION SYSTEMFebruary 7, 2020
I HAVE A SERIOUS PROBLEM WITH MY CAR THE DEALERSHIP TO ME MY COIL IGNITION HAS A CRACK IN IT AND THE IS A LOT CARBON BUILD UP. I JUST BOUGHT THE CAR IN APRIL OF 2019 & I WAS TOLD BY CAR-FAX THE CAR HAD A 165 POINT INPECTION DONE ON IT
VISIBILITY/WIPERFebruary 5, 2020
WHILE DRIVING THE WINDSHIELD WIPERS STOP WORKING. THIS IS VERY DANGEROUS AT NIGHT DURING PERIODS OF INTENSE RAINFALL. THIS HAS HAPPENED ON TWO OCCASIONS. ONCE AT NIGHT DURING HEAVY RAINFALL WITH THE WIPERS AT A HIGH CONTINUOUS SETTING ON A TOWNSHIP ROAD WITH NO LINES. ON THE OTHER OCCASION I WAS DRIVING ON A DIVIDED HIGHWAY DURING DAYTIMEWITH LIGHT RAINFALL WITH THE WIPERS ON THE INTERMITTENT SETTING. THIS IS A DESIGN PROBLEM IN WHICH A PLASTIC GROMMET DEFORMS ALLOWING IT TO FALL FROM A STEEL BALL WHICH IS PART OF THE LINK WHICH CONNECTS THE WINDSHIELD WIPER MOTOR TO THE 'TRANSMISSION' THAT POWERS BOTH WIPERS.
UNKNOWN OR OTHER,ENGINEJanuary 16, 2020
THE MANIFOLD AND THE CATALYTIC CONVERTER IS CRACKED AND EMITTING HAZARDOUS CARBON MONOXIDE INSIDE THE CABIN OF THE CAR. FOR CLOSE TO 2 MONTHS MY HUSBAND HAS BEEN DRIVING THE CAR LIKE THIS AND WE HAVE TAKEN IT TO 2 MECHANICS AND FINALLY FOUND THE CRACKS. MY HUSBAND HAS BEEN GETTING SICK FROM THE CARBON MONOXIDE. IT IS A BLESSING HE IS STILL ALIVE. ACCORDING TO ONLINE GOOGLE SEARCHES THIS IS A WELL KNOWN ISSUE IN THIS VEHICLE. THE SMELL IS STRONG ESPECIALLY WHEN HE USES THE REMOTE STARTER AND WHEN THE CAR IS IN MOTION AND STATIONARY.
SERVICE BRAKESJanuary 8, 2020
STEERING TO THE LEFT, BUT NOT ALWAYS, THERE IS A SQUEALING NOISE. CONTINUES TO SQUEAL DRIVING STRAIGHT AND THEN STOPS. IT IS INTERMITTENT SO WHEN BROUGHT TO MY MECHANIC, HE COULDN'T RESOLVE. CHARGED ME NOTHING. DIDN'T DO IT FOR A DAY AND THEN I RECEIVED A NOTIFICATION FROM ONSTAR THAT THERE WAS AN ISSUE WITH MY ABS SYSTEM AND A SECOND NOTIFICATION THAT STABILITRAK SYSTEM HAD AN ISSUE. IT IS VERY LOUD AT TIMES. I ALSO HAVE A SQUEALING NOISE COMING FROM THE STEERING WHEEL AND THAT IS INTERMITTENT ALSO.
SERVICE BRAKESJanuary 8, 2020
SQUEALING SOUND, MOSTLY AFTER TAKING A LEFT TURN, AS IF IT WERE COMING FROM LEFT REAR TIRE AND ALSO A SOUND COMING FROM STEERING WHEEL. NOTIFIED BY ONSTAR I MAY HAVE AN ISSUE WITH BOTH ABS SYSTEM OR STABILITRAK SYSTEM. SOUND IS INTERMITTENT SO WHEN I BROUGHT TO MY MECHANIC IT DID NOT MAKE THE SOUND SO HE COULD NOT DIAGNOSE WHERE IT WAS COMING FROM- NO CHARGE. ONE DAY LATER IT STARTED AGAIN. IT SOUNDS SCARY AND I HOPE NOTHING HAPPENS IF IT IS THE BRAKE SYSTEM. THIS IS WHY I SENT THIS COMPLAINT IN. THIS IS SECOND OF TWO COMPLAINTS BECAUSE IN THE FIRST, I FORGOT TO MENTION WHERE THE NOISE SOUNDED LIKE IT WAS COMING FROM.
SERVICE BRAKES,VISIBILITY/WIPERJanuary 6, 2020
ISSUE # 1-THE WIPER BLADES STOPPED WORKING DURING A RAIN STORM AND WERE STUCK MIDWAY ON THE WINDSHIELD RIGHT IN MY SITE LINE WHILE ON O LONG 9 HOUR TRIP. I CHECKED THE ENGINE COMPARTMENT AREA AFTER STOPPING THE VEHICLE IN A SAFE AREA. THE TURNED ON THE WIPER CONTROL INSIDE THE CAR AND COULD HEAR THE MOTOR BUT NO VIPER MOVEMENT OCCURRED. THE CONTROL UNIT FOR THE WIPERS SEEMED TO BE INACCESSIBLE AS THERE IS A LARGE SEALED HOUSING OVER THE AREA COVERING THE WIPER MOTOR SO I WAS UNABLE TO ACCESS OR TRY TO REPAIR MYSELF. I WAITED OUT THE STORM AND RESEARCHED TO FIND THAT THE 2013 MODEL TERRAIN HAD A RECALL FOR THIS EXACT ISSUE IN THE UNITED STATES AND THAT MY MODEL YEAR CAR OF 2015 HAS HAD THE SAME RECALL IN CANADA ONLY EVEN THOUGH THERE ARE SEVERAL HUNDRED REPORTED CASES IN THE US PER CONSUMER REPORTS. MY HOPE IS A RECALL FOR FULL REPAIR OF THE ISSUE WILL OCCUR IMMEDIATELY IN THE US AS THIS IS A MAJOR SAFETY ISSUE THAT COULD RESULT IN SERIOUS INJURY OR EVEN DEATH SHOULD THIS DEFECT NOT BE RECALLED FOR REPAIR. ISSUE #2- THE FRONT BRAKES ON MY 2015 TERRAIN WILL LIE HAVE TO REPLACED FOR THE 3RD TIME IN A 4 MONTH PERIOD. THE BREAKS SHAKE AND SHIMMY THE FRONT END OF THE VEHICLE WHEN THEY ARE APPLIED CAUSING INEFFECTIVE BREAKING. BOTH THE BREAK PADS AND ROTORS WERE REPLACED TWICE AND THE LEFT FROM WHEEL BEARING HAS ALSO BEEN REPLACED WITH THE 2ND WHEEL BEARING NEEDING REPLACEMENT IN THE VERY NEAR FUTURE. THESES REPAIRS ALONE HAVE COST ME $1300. THE AUTO SHOP DID COVER THE 2ND BRAKE AND ROTOR REPAIR AND WILL FIND OUT SHORTLY IF THEY WILL COVER THE 3RD REPAIR. THIS IS ANOTHER CRUCIAL SAFETY ISSUE FOR THIS CAR THAT IS A VITAL PART OF MY DAILY COMMUTE TO AND FROM WORK. MY HOPE IS YOU WILL TAKE BOTH THESE SAFETY ISSUE SERIOUS AND ISSUE RECALLS.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)December 20, 2019
WHILE THANKFULLY DRIVING IN THE SLOW LANE ON THE INTERSTATE IN ST. LOUIS MY STABILITY LIGHT CAME ON THE TRUCK THEN SLOWED DOWN ON ITS OWN THEN WENT INTO FOUR-WHEEL-DRIVE THEN REVVED UP TO 6000 RPMS THEN EVERY SERVICE LIGHT CAME ON ON THE DASH WHEN PULLING TO THE SIDE OF THE ROAD THE CAR THEN WOULD NOT DRIVE FORWARD IT STAYED IN NEUTRAL REGARDLESS OF GEARSHIFTING IT THEN BEGAN TO CYCLE THROUGH ALL OF THE SERVICE REQUEST FOR THE VEHICLE. AFTER HAVING TO HAVE THE VEHICLE TOWED TO THE NEAREST DEALERSHIP WHICH WAS THREE HOURS AWAY FROM MY HOUSE THEY INFORMED ME THE FOLLOWING MORNING THE POWER STEERING CONTROL GEARBOX HAD WENT OUT AND FRIED ALL THE ELECTRICAL'S INSIDE THE VEHICLE. THE VEHICLE HAS LESS THAN 39,000 MILES AFTER CONTACTING GMC THEY TOLD ME THERE WAS NOTHING THEY COULD DO THAT THERE WAS NOTHING ON A RECALL LIST FOR MY VEHICLES VIN NUMBER. AFTER DOING SOME RESEARCH I SAW THAT THERE WAS A RECALL FOR A VERY SIMILAR SITUATION IN 2018 IN SEPTEMBER. I HAVE VIDEOS OF THE VEHICLE COMPUTER SYSTEM MALFUNCTIONING IF REQUESTED. I JUST WANTED TO DOCUMENT AND FILE A COMPLAINT SO THIS DIDN'T HAPPEN TO SOMEONE ELSE AND CAUSE A SERIOUS WRECK , SINCE GMC HAS FAILED TO RECOGNIZE THIS SERIOUS OF AN ISSUE.
VISIBILITY/WIPERDecember 17, 2019
WHILE DRIVING DOWN I-20W GOING 65 MPH, IN A THUNDERSTORM AND HEAVY RAIN, MY WINDSHIELD WIPERS JUST STOP. THEY WOULD NOT COME BACK ON, THEY WERE LITERALLY JUST FROZEN ACROSS MY WINDSHIELD. I HAD TO PULL OFF THE ROAD ON A VERY BUSY INTERSTATE DURING MORNING RUSH HOUR AND AVOID CARS WHICH I COULD BARELY SEE. THIS WAS EXTREMELY TERRIFYING AND MADE ME SO VERY ANXIOUS. I ALMOST WRECKED TWICE SIMPLY BECAUSE I COULD NOT SEE. THIS IS SO DANGEROUS!!!!!!! AND I SEE THAT THERE ARE MANY OTHERS WHO HAVE EXPERIENCED THE SAME THING. THERE IS A RECALL IN CANADA FOR THE 2015 GMC TERRAIN FOR THIS EXACT PROBLEM, BUT NOT IN THE USA ..... W H Y ????? GMC MUST DO SOMETHING NOW BEFORE PEOPLE ARE INJURED OR KILLED!!
STRUCTURE,VEHICLE SPEED CONTROL,ENGINEDecember 17, 2019
WHILE PULLING INTO A PARKING SPOT VERY SLOW THE VEHICLE ACCELERATED AND DAMAGED CAR IN FRONT THERE ARE TRACTION MARKS SHOWING THE SUDDEN ACCELERATION. THE CAR WOULD NOT STOP UNTIL THE IGNITION WAS TURNED OFF. BECAUSE THE CARS IN FRONT WERE HIT I PLACED THE CAR IN PARK AFTER THE IGNITION WAS TURNED OFF.
ENGINEDecember 11, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE THE CONTACT WAS CHECKING THE VEHICLE'S OIL LEVEL IN HIS DRIVEWAY, THE OIL PRESSURE SHOT UP FROM THE ENGINE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO LYNCH GM SUPERSTORE (2300 BROWNS LAKE DR, BURLINGTON, WI 53105, (262) 763-7500) IN MAY OF 2019 WHERE IT WAS DIAGNOSED THAT THE ENGINE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE WAS CURRENTLY RECURRING. THE DEALER WAS NOT CONTACTED AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,008.
VISIBILITY/WIPERDecember 10, 2019
MY HUSBAND WAS DRIVING HOME ON THE FREEWAY AT APPROXIMATELY 55 MPH FROM DOWNTOWN HOUSTON IN POURING RAIN. AT THE 610/225 JUNCTION THE FRONT WIPERS STOPPED WORKING. HE CHECKED THE FUSE AND THEN CHECKED THE WIPER MOTOR, WHICH HE COULD HEAR WORKING. UPON RESEARCHING HE FOUND THAT THERE IS A KNOWN ISSUE WITH THE PLASTIC BUSHINGS BREAKING ON THE WINDSHIELD WIPER TRANSMISSION. UNFORTUNATELY YOU CAN'T REPLACE JUST THE BUSHINGS, THE WHOLE ASSEMBLY HAS TO BE REPLACED.THE PART IS $86.00 + TAX IF YOU ARE ABLE TO DO IT YOURSELF, OTHERWISE IT WILL BE OVER $300.00 AT THE DEALER.WE FEEL VERY BLESSED THAT IT WAS MY HUSBAND DRIVING AND NOT OUR DAUGHTER AS THIS WOULD PROBABLY BE A VERY DIFFERENT POST. I AM CURIOUS AS TO HOW MANY OF THE VEHICLE WRECKS IN BAD WEATHER INVOLVING GM VEHICLES WHERE SOMEONE WAS KILLED OR SERIOUSLY INJURED MAY HAVE BEEN BECAUSE THE WIPERS SUDDENLY STOPPED WORKING. GM US NEEDS TO GET ON THE BALL AND FOLLOW CANADA'S LEAD IN ISSUING A RECALL BEFORE SOMEONE GETS HURT OR WORSE KILLED.
STRUCTUREDecember 6, 2019
THERE IS WATER LEAKING (POSSIBLY FROM THE AIR CONDITIONER) ONTO THE FLOORBOARD OF THE FRONT PASSENGER SIDE. THIS HAS CAUSED MOLD TO FORM AND GROW IN THE CARPETING. IT IS CONSTANT AND IS GETTING WORSE.
ELECTRICAL SYSTEMDecember 1, 2019
MY SCREEN WENT TOTALLY BLACK, I HAVE NO RADIO NO BACK UP CAMERAS. TOOK IT TO DEALER AND THEY THOUGHT IT WAS SCREEN. THE REPLACED THE SCREEN AND THE RADIO STILL WANT COME ON NOR THE BACK UP CAMERA. THE DEALERSHIP SAID IT IS THE RADIO AND THEY ARE GOING TO CHARGE ME $2000.00 TO FIX IT. MY CAR IS A 2015 GMC TERRAIN DENALI WITH 43,000 MILES ON IT. IT HAS TO BE A FACTORY DEFECT FOR IT TO HAPPEN. MY CAR HAS NEVER HAD TO HAVE ANYTHING DONE TO IT EXCEPT OIL CHANGES. PLEASE HELP ME I CAN'T AFFORD THIS KIND OF MONEY. WHEN I STARTED IT ONE MORNING THAT'S WHEN THE SCREEN WAS BLACK WITH NO RADIO OR BACK UP CAMERAS.
FUEL/PROPULSION SYSTEMNovember 18, 2019
MY VEHICLE BEGAN TO SPUTTER AND STALLED AS I DECELERATED AND APPROACHED AN INTERSECTION WITHOUT ANY WARNING. I STOPPED AND RESTARTED THE CAR AND THE ENGINE LIGHT CAME ON. I WAS WITHIN A MILE OF DEALERSHIP, CALLED THEM AND TOOK IT IN. THEY ESTIMATE $1,200 FOR REPAIR. I SEARCHED KNOWN ISSUES WITH THIS MAKE AND MODEL AND I AM NOT ALONE WITH THIS PROBLEM. I AM CONCERNED THAT THIS MAY HAPPEN AGAIN WHICH COULD BE VERY DANGEROUS. I DO NOT SEE ANY RECALLS BUT THERE ARE NUMEROUS ISSUES STATING THIS SAME ISSUE ON A SIMPLE SEARCH OF NONE ISSUES FOR THIS SUV.
EXTERIOR LIGHTINGNovember 14, 2019
HEAD LIGHTS ON LOW BEAM ARE SET TO THE RIGHT AND CAN NOT BE MODIFIED OR CORRECTED BY THE DEALER. DURING RAINY/OVERCAST NIGHTS IT IS IMPOSSIBLE TO SEE CLEARLY TO THE FRONT AND TO THE LEFT OF THE VEHICLE. AT DUSK, EVEN THOUGH HEADLIGHT INDICATOR IS ON, IT APPEARS THE HEADLIGHTS ARE OFF. ON MOONLESS NIGHTS, IT IS EXTREMELY DIFFICULT TO SEE THE ROAD CLEARLY. IF A FIX ISN'T PROVIDED SOMEONE WILL BE KILLED.
ENGINENovember 13, 2019
I HAVE A 2015 TERRIAN SLE. AROUND 57,000 MILES MY TERRIAN STARTED BURNING 2+ 2+QUARTS OF OIL IN BETWEEN OIL CHANGES WITH NO APPARENT REASON, I HAVE ALWAYS KEPT THE OIL CHANGED BEFORE IT GOT BELOW 7%, AFTER NOTICING THE OIL LEVELS DROPPING FAST I CHECKED IT EVERYDAY. THE ENGINE LIGHT CAME ON WITH MY LAST OIL CHANGE, 2 WEEKS AGO, SHOWING 2 BAD CAM SENSORS P0010 AND P0011. I WENT TO MY MECHANIC ONLY TO FIND OUT THAT THE 2.4 MOTORS HAVE BEEN LITTERED WITH OIL LEAKS, TIMING CHAIN PROBLEMS, CAM SENSOR ISSUE AND STALLING. I PAID GOOD MONEY FOR THIS CAR AND I AM NOT PLEASED WITH THE CONTINUING MOTOR PROBLEMS FROM GMC. IF THE SAME PROBLEM THAT OCCURRED ON EARLY MODELS IS STILL HAPPENING, WHY IS THERE NOT RECALL? I AM FRUSTRATED AS I HAVE ONLY ONE VEHICLE AND THE OUT OF POCKET COST IS RIDICULOUS, ESPECIALLY WHEN I'M BEING TOLD IT'S CHEAPER TO BUY A NEW CRATE MOTOR THAN FIX WHAT IS WRONG. I HAVE ALWAYS BEEN A FAN OF GMC UNTIL THIS. IT'S NO WONDER WHY EVERYONE HAS SWITCHED TO FOREIGN VEHICLES, THE ONES MADE IN THE US ARE SO CHEAPLY MADE AND PRICED 3 TIMES THERE VALUE.
ENGINEOctober 21, 2019
CHECK ENGINE LIGHT CAME ON, TOOK VEHICLE TO THE DEALERSHIP THE SAME DAY. WAS TOLD THE TIMING CHAIN NEEDED TO BE REPLACED BECAUSE IT WAS STRETCHED. I'VE HAD THE SAME DRIVING HABITS (DISTANCE, DESTINATIONS, ETC) FOR ALL 4.5 YEARS THAT I'VE HAD THE TERRAIN. I'VE HAD ALL BUT 2 OIL CHANGES COMPLETED AT THE DEALERSHIP WHERE I PURCHASED MY CAR ORIGINALLY. I'VE CONSISTENTLY HAD MY OIL CHANGED EVERY TIME MY LIGHT COMES ON AND SAYS IT NEEDS TO BE DONE. I HAD MY OIL CHANGED 5 DAYS AGO, ON SCHEDULE AND TODAY MY ENGINE LIGHT COMES ON AND I'M QUOTED AT MINIMUM $2K FOR A TIMING CHAIN REPAIR. I CALLED ANOTHER GMC DEALERSHIP TO GET A QUOTE ON THE WORK AND WAS TOLD MORE THAN $3000 WOULD BE EXPECTED. EVERY MECHANIC I'VE TALKED WITH (AT EACH DEALERSHIP) SUGGESTED THIS IS A KNOWN ISSUE WITH GMC TERRAINS, EQUINOX'S, TRAVERSE'S.
VISIBILITY/WIPEROctober 11, 2019
I HAD JUST PURCHASED A WEEK AGO. 71,000 MILES ON IT. WAS DRIVING TO MEMPHIS TN AT NIGHT IN A RAINSTORM. THE WIPERS WERE SET TO HIGH AND ALL OF A SUDDEN STOPPED WORKING. I NARROWLY A AVOIDED A CRASH AND MADE IT TO THE NEXT EXIT. I HAVE READ SEVERAL OTHER COMPLAINTS AND SEE THAT CANADA ISSUED A RECALL FOR THIS!! PLEASE DO SOMETHING BEFORE SOMEONE GETS KILLED!!
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)October 8, 2019
STABILITRAK WARNING AND CHECK ENGINE LIGHT CAME ON. GAUGES WENT TO 0 AND THEN BOUNCED UP AND DOWN WHILE I WAS DRIVING. THE CAR REFUSED TO ACCELERATE OVER 40MPH. THIS TIME I WAS NOT ON THE HIGHWAY, BUT THIS HAS HAPPENED WHILE DRIVING ON AN INTERSTATE AS WELL. I HAVE PUT IN A COMPLAINT WITH GENERAL MOTORS AND THEY CALLED BACK ONCE BECAUSE I THOUGHT THE CAR GOT BAD DATA WHEN MY CC FOR ONSTAR WAS COMPROMISED. THEY HAVE NOT RETURNED MY CALLS SINCE. I HAVE TAKEN IT TO A CERTIFIED GM SHOP 4 TIMES AND THEY STILL CANNOT DIAGNOSE THE ISSUE. I AM TERRIFIED TO DRIVE THE VEHICLE NOW. THIS LAST TIME, I WAS ABLE TO RECORD THE GAUGES ACTING CRAZY AND HAVE ALSO SENT THAT TO GENERAL MOTORS.
AIR BAGSOctober 4, 2019
THE AIR BAG SERVICE LIGHTS CAME ON 10/2019 WHILE IN MOTION. I NOTICE A RECALL FOR THIS VEHICLE ON THE NHTSA WEBSITE YET THE LOCAL GM DEALER WHERE I LIVE SAYS THAT THERE ISN'T ONE FOR MY VEHICLE ACCORDING TO THE VIN.
STRUCTUREOctober 1, 2019
THE REAR HATCH WILL FULLY OPEN AND THEN FALLS PART WAY OR FULLY WITHOUT ANY CAUSE. IT HIT ME IN THE HEAD AND BACK AS I WAS NOT EXPECTING THE HATCH DOOR TO FALL. THIS WAS OBVIOUSLY WHILE THE CAR WAS PARKED IN A GARAGE.
VISIBILITY/WIPERSeptember 23, 2019
WHILE DRIVING IN A RAINSTORM THE WINDSHIELD WIPERS SUDDENLY STOPPED WORKING, LEAVING ME VULNERABLE TO A POSSIBLE FATALITY AS I COULD NOT SEE. I HAD NO PREVIOUS INDICATION THAT THIS WAS ABOUT TO OCCUR. SERVICE DEALER STATED THAT THE TRANSMISSION INSIDE THE MOTOR OF THE WIPERS HAD FAILED. THE DEALER STATED IT WAS NORMAL WEAR AND TEAR. MY VEHICLE HAS UNDER 60,000 MILES AS OF THIS DATE, THEREFORE I DISAGREE WITH THE NORMAL WEAR AND TEAR REASONING. THE WINDSHIELD WIPERS ARE NOT USED DAILY AND AT EVERY START OF USAGE, UNLIKE A STARTER OR BRAKE USAGE, ETC.. THIS IS SOMETHING THAT SHOULD THROUGHOUT THE DURATION OF THE VEHICLE. NO WARRANTY ON SUCH PRODUCT AND NO RECALL. IT COST ME OVER $400 TO REPAIR. I CONTACTED GENERAL MOTORS AND THEY STATED THAT EVEN THOUGH THIS ISSUE HAD BEEN NOTED AND ONLY RECALLED IN CANADA, BUT NOT THE U.S. I REITERATED THAT THIS OCCURRENCE JUST NOW HAPPENED TO ME AND THIS IS VERY DANGEROUS AND A FATALITY CAN ENSUE. GENERAL MOTORS OFFERED ME NO RESOLUTION.
VISIBILITY/WIPERSeptember 20, 2019
I WAS DRIVING ON HIGHWAY AT 60 MPH IN THE RAIN. WINDSHIELD WIPERS WERE ON MEDIUM SPEED SETTING. WINDSHIELD WIPERS SUDDENLY STOPPED MOVING AND WERE STUCK IN THE UPRIGHT POSITION. THIS CREATED A VISIBILITY HAZARD IN THE RAIN. WIPER MOTOR COULD STILL BE HEARD HOWEVER NO MOVEMENT AT ALL OF WIPERS. FURTHER INSPECTION LATER REVEALED BROKEN WIPER LINKAGE.
VISIBILITY/WIPERSeptember 19, 2019
I OWN A 2015 GMC TERRAIN SLT AWD THAT I PURCHASED IN 2015 WITH 1000 MILES ON IT. WHILE I WAS TRAVELING BY MYSELF (SINGLE WOMAN) ON AN INTERSTATE HIGHWAY FREQUENTED BY SEMI-TRUCKS FROM ORLANDO, FL HEADED TO JACKSONVILLE, FL AT 9:30PM. AT ABOUT OVER AN HOUR AND A HALF OUT OF JACKSONVILLE, ON A DARK STRETCH OF THE HIGHWAY A TORRENTIAL DOWNPOUR, BEGAN COMMON FOR FLORIDA ESPECIALLY DURING HURRICANE SEASON. WINDSHIELD WIPERS STOPPED WORKING MID-WIPE STOPPED IN THE LEFT CORNER OF MY WINDSHIELD. I WAS SURROUNDED BY SEMITRUCKS BUT BY THE GRACE OF GOD, I WAS ABLE TO MAKE IT TO THE RIGHT SHOULDER. HOWEVER, I WAS EXTREMELY HESITANT BECAUSE, IT WAS DARK AND I COULD NOT SEE ANY OBSTRUCTIONS SUCH AS STALLED VEHICLES OR STALLED SEMI-TRUCKS OR ROAD HAZARDS UNLESS I WAS ON TOP OF OBJECT. INCIDENT OCCURRED ON SEPTEMBER 18, 2019.
VISIBILITY/WIPERSeptember 14, 2019
2015 TERRAIN (DENALI) WIPER TRANSMISSION JOINT FAILURES (2) TIMES IN LESS THAN 6 MONTHS. WHILE DRIVING ON HIGHWAY DURING RAINY WEATHER; WIPERS STOP, DANGEROUSLY IMPAIRING VISIBILITY FAR FROM HOME.
ELECTRICAL SYSTEMSeptember 13, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO VANDEVERE CHEVROLET (LOCATED AT 1490 VERNON ODOM BLVD, AKRON, OH 44320, (330) 800-0230) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
AIR BAGSSeptember 7, 2019
TAKATA AIRBAG THE AIRBAG LIGHT HAS COME ON AND I SEE A PREVIOUS RECALL BUT NOW NONE THAT APPLY TO MY VEHICLE. CAN YOU ADVISE IF THIS IS SOMETHING THAT FALLS UNDER THE PRIOR RECALL?
ELECTRICAL SYSTEMSeptember 6, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT THE RADIO AND BACK-UP CAMERA DID NOT WORK. THE VEHICLE WAS TAKEN TO GREEN BUICK GMC (563-484-5147, LOCATED AT 3210 E KIMBERLY RD, DAVENPORT, IA 52807) WHERE IT WAS DIAGNOSED THAT THE RADIO UNIT NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE UNIT WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
POWER TRAIN,ENGINESeptember 4, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT EXCEED MORE THAN 20 MPH. THE CONTACT NOTICED OIL AND TRANSMISSION FLUID LEAKING FROM THE VEHICLE. THE CONTACT STATED THAT SHE RECEIVED A LETTER FROM THE MANUFACTURER REGARDING THE FAILURE. THE VEHICLE WAS TAKEN TO CASTLE BUICK GMC (LOCATED AT 7400 W CERMAK RD, NORTH RIVERSIDE, IL 60546, (708) 442-7474) WHERE IT WAS DIAGNOSED THAT MULTIPLE UNKNOWN REPAIRS WERE NEEDED ON THE ENGINE AND TRANSMISSION. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,412.
FUEL/PROPULSION SYSTEMAugust 28, 2019
MY VEHICLE IS UNDER 60K MILES AND ONE DAY I WOKE UP WENT TO DRIVE IT MY ENGINE LIGHT CAME ON AND MY VEHICLE STARTED TO SPUTTER AND TRY TO DIE OUT WHILE DRIVING IN A SCHOOL ZONE GOING 20 MPH. THEN AFTER MAKING IT TO MY DESTINATION I PLACED THE VEHICLE IN REVERSE AND IT DIED OUT ON ME. I STARTED IT RIGHT BACK UP IT DIED AS SOON AS IT HIT REVERSE AGAIN. FINALLY I WAS ABLE TO START IT AND COAST BACKWARDS THEN PLACE IT IN DRIVE. I HAD RECENTLY GOTTEN GAS AND THOUGHT MAYBE SOMETHING WAS WRONG WITH THE GAS BUT IM SEEING THIS IS A PROBLEM FOR MORE PEOPLE THAN JUST ME. SO DISAPPOINTING BC IT IS A LEASE AND MY LEASE IS UP IN ONE MONTH SO NOW IM HELD LIABLE TO FIX A PROBLEM THAT I FEEL LIKE SHOULD BE A RECALL. I'VE ALWAYS STAYED UP ON MY OIL CHANGES, AND MAINTENANCE AND IM VERY DISAPPOINTED IN THE QUALITY OF THIS VEHICLE.
WHEELS,VISIBILITY/WIPERAugust 28, 2019
WIPER TRANSMISSION FAILED IN A RAIN STORM WITH 70000 MILES. SAME PROBLEM AS 2013 TERRAIN. REPLACED ALL 4 TIRES AT 65000 DO TO 2 TIRES LOSING AIR SINCE NEW, WHEN THEY WERE REPLACING VALVE STEMS TWO OF THEM FELL OUT DUE TO NOT INSTALLED RITE FROM FACTORY!!
VISIBILITY/WIPERJuly 29, 2019
WHILE DRIVING THRU A ROUND ABOUT GOING APPROXIMATELY 20 MPH IN TRAFFIC MY WIPER SUDDENLY STOP WITHOUT NOTICE. THIS WAS IN A HEAVY RAIN AND MY VISIBILITY WENT TO ZERO. I MANAGED TO SLOW AND PULL THE VEHICLE OVER AFTER NAVIGATING THE ROUNDABOUT. MY WIPER LINKAGE WAS CORRODED THE MOTOR WAS FUNCTIONAL AFTER INSPECTION
POWER TRAINJuly 23, 2019
VEHICLE PURCHASE FROM COULTER CADILLAC TEMPE AZ - 9/1/2018. THIS PROBLEM HAS OCCURED 3 TIMES. DEALER ACKNOWLEDGES "WE PUT YOU IN A BAD CAR". PROBLEM: VEHICLE WHILE IN MOTION (STREET/INTERSECTION/HIGHWAY), WILL JUST "SHUT DOWN" AND MOVE IN "LIMP MODE" FASHION. THE ENGINE AND STABILITY LIGHTS WILL APPEAR ON THE DASHBOARD AND ON THE MOST RECENT EVENT, ALL THE GAUGES ON THE DASHBOARD SHUT DOWN. AFTER THE SHUT DOWN,1 & 2 GEARS ARE NO LONGER AVAILABLE. IN ORDER TO MOVE THE VEHICLE, THE VEHICLE NEEDS TO REACH A SPEED BETWEEN 20 / 30 MILES AN HOUR IN ORDER FOR THE 3RD GEAR TO ENGAGE. THE LAST TIME THIS SITUATION HAPPENED WAS ON THE FREEWAY @ 65 MPH. I WAS IN THE HOV LANE WITH MY 3.5 YEAR OLD GRANDSON AND MY WIFE. ALL THE TRAFFIC @ 4:45 PM ON THE NORTHBOUND LANE OF THE AZ 17 HIGHWAY CAME TO A STOP BECAUSE OF THE RIPPLING EFFECT THIS PROBLEM CAUSED. FORTUNATE FOR US, OTHER DRIVERS ALLOWED TO US TRAVERSE TO THE OFF RAMP. THE DEALER INDICATED THE PROBLEM WAS THE BATTERY THAT BROUGHT THE CAR TO A STOP AND "LIMP MODE". THERE WERE NO BATTERY WARNING LIGHTS VISIBLE ON THE DASHBOARD TELLING ME THE BATTERY WAS IN DANGER OF FAILING AS NOTED IN THE OWNER'S MANUAL. ALL 3 TIMES THIS HAS HAPPENED, THE DEALER HAS PROVIDED 3 DIFFERENT SOLUTIONS FOR THE SAME PROBLEM. I HAVE SEEN ON THIS WEB SITE NO LESS THAN 15 COMPLAINTS RAISING THIS PROBLEM TO THE NHTSA ATTENTION. SOMEONE IS GOING TO GET HURT BECAUSE OF THIS PROBLEM COULTER/GMC AND THE NHTSA NEED TO TAKE ACTION TO REMOVE/RESOLVE THIS PROBLEM. SEE ATTACHED EXHIBIT T / U / O.
VISIBILITY/WIPERJuly 21, 2019
I WAS DRIVING ON RT 1 SOUTH IN A RAIN STORM AT NIGHT, DRIVING ABOUT 50 MPH, PUT THE WINDSHIELD WIPERS ON FULL AND THE WIPERS COMPLETELY STOPPED. I WAS ABLE TO GET THE VEHICLE INTO THE RIGHT LANE AND PULL INTO A GAS STATION. I WAS ABLE TO MOVE THE WIPERS BUT THE WIPERS WOULD NOT START WORKING. I COULD NOT DRIVE THE VEHICLE AS I COULD NOT SEE IN THE RAIN AND NEEDED TO HAVE ROADSIDE ASSISTANCE. AAA TOWED MY TERRAIN TO THE COLEMAN'S DEALERSHIP IN LAWRENCEVILLE, NJ AS AAA SAID IT WAS A SAFELY ISSUE SO THEY COULD NOT TOW TO A RESIDENTIAL ADDRESS. I DID SOME RESEARCH AND FOUND MANY OTHER 2015 TERRAIN OWNERS HAD THE SAME ISSUE (CANADA HAD A RECALL FOR THIS ISSUE). THIS IS A KNOWN ISSUE AND MANIFESTS DURING POOR DRIVING CONDITIONS (HEAVY RAIN & USUALLY ON A HIGHWAY). IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS HURT OR THERE IS A FATALITY DUE TO HAVING ZERO VISIBILITY ON A HIGHWAY IN THE RAIN.
VISIBILITYJuly 12, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 70 MPH, THE WINDSHIELD WIPERS FAILED TO OPERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JOE LUNGHAMER CHEVROLET (475 SUMMIT DR, WATERFORD TWP, MI 48328, (248) 683-7100) AND WAS INFORMED THAT THE WIPER MOTOR NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. *BF *TR
VISIBILITY/WIPERJuly 11, 2019
I WAS DRIVING DOWN THE INTERSTATE AT NIGHT DURING A THUNDERSTORM WITH EXTREMLY LOW VISIBILITY WHEN, WITHOUT NOTICE, MY WINDSHIELD WIPERS ABRUPTLY STOPPED WORKING. THERE WERE NO PRIOR WARNINGS. I HAD TO INCH MY WAY TO SAFETY TO AVOID BEING HIT. THE WIPERS WILL NOT COME ON, BUT A HUMMING SOUND IS DETECTABLE. THE REPAIR SHOP SPECULATES THAT THE PROBLEM IS WITH THE MOTOR.
VISIBILITY/WIPERJuly 3, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 45 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OFF TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. ONCE THE RAIN DISSIPATED, THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS CONNECTED TO THE WIPERS WERE DISJOINTED. THE WIPERS WERE REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 78,000.
ELECTRICAL SYSTEMJune 21, 2019
POWER LIFT GATE WILL NOT OPEN. THE LIFT GATE WAS WORKING BUT WOULD NOT STAY IN THE UP POSITION. I HAD TO REPLACE THE LIFT GATE SUPPORT STRUT. AFTER REPLACING THE RIGHT STRUT THE GATE WOULD NOT OPEN USING THE KEY FOB, OR THE BOTTON INSIDE OF VEHICLE, NOR WILL IT LIFT WHEN USING THE BOTTON ON THE GATE.
VISIBILITY/WIPERJune 19, 2019
WHILE DRIVING ON THE HIGHWAY I ALREADY HAD MY WINDSHIELD WIPERS GOING AND TURNED THEM UP HIGHER, THE WIPER WENT TOO FAR OVER MY WINDSHIELD AND GOT CAUGHT ON THE OTHER SIDE OF MY CAR. PUT IT BACK INTO PLACE BUT WASN'T MOVING. MULTIPLE HUNDREDS OF DOLLARS LATER THEY MOVE AGAIN. THEY WIPERS WERE PUT ON PROPERLY AND HAD BEEN FINE FOR MONTHS PRIOR ON THE LOWER SETTING, SO THIS HAS TO BE A MANUFACTURING ERROR, I HOPE IT DOESN'T HAPPEN AGAIN.
VISIBILITY/WIPERJune 17, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO A SAFE LOCATION AND TOWED TO THE CONTACT'S RESIDENCE VIA ROADSIDE ASSISTANCE. THE CONTACT CALLED RAY SKILLMAN HOOSIER FORD AT (765-342-3673, LOCATED AT 333 ROBERT CURRY DR, MARTINSVILLE, IN 46151) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
ENGINEJune 6, 2019
BURNING EXCESSIVE AMOUNTS OF OIL.
POWER TRAINMay 24, 2019
THE VEHICLE WILL OFTEN SHIFT UNPREDICTABLY. MOVING FROM A DEAD-STOP, THE VEHICLE WILL SOMETIMES DEMONSTRATE SIGNIFICANT HESITATION (TO SHIFT) FOLLOWED BY A LOUD AND VIOLENT ENGAGEMENT. IN SOME INSTANCES THE VEHICLE FEELS LIKE IT HAS BEEN HIT BY ANOTHER VEHICLE. THE AUTOMOBILE WILL SHUDDER AND SLIP AND JERK WHEN IT SHIFTS BETWEEN GEARS. THE VEHICLE IS UNSAFE TO OPERATE. THE DEALER CAN NOT FIX THE ISSUE, BUT UNDERSTANDS THE VEHICLE PROBLEMS.
FUEL/PROPULSION SYSTEMMay 22, 2019
I HAVE HAD MY TERRAIN FOR A LITTLE OVER TWO YEARS NOW IT ONLY HAS 71,000 MILES BEING A 2015 AND IT HAS STARTED TO STALL OUT ON ME. THE FIRST TIME IT HAPPENED I JUST GOT GAS AND THOUGHT MAYBE I DIDNT HAVE MY CAR IN PARK. NOT EVEN TWO WEEKS LATER IT HAPPENED AS I WAS PARKED AT THE GROCERY STORE AND WENT TO TAKE OFF, IT JUST STALLED ON ME! IT'S HAPPENING MORE FREQUENTLY AND EVEN JUST TURNED OFF ON ME AS I WAS DRIVING DOWN THE ROAD. MY CHECK ENGINE LIGHT IS NOT ON, WE HAVE EVEN PLACED LUCAS IN IT TO SEE IF THAT WOULD WORK.
VISIBILITY/WIPERMay 20, 2019
DRIVING HOME AND WIPERS COMPLETELEY WENT OUT IN THE RAIN AND PULLED OVER TO AVOID ACCIDENT UNTIL IT STOPPED RAINING, WAS TERRIFIED THAT THIS CAN HAPPEN. THEY NEVER FIXED THIS PROBLEM IN EARLIER YEARS AND RECALLED THE TERRAIN IN CANADA BUT NOT USA.
EXTERIOR LIGHTINGMay 12, 2019
BOTH BACK BRAKE LIGHT WORK INCONSISTANTLY. WHILE MOVING AND AT A COMPLETE STOP. LOCAL DEALERSHIP CHARGES AT MIN 1200 PER LIGHT TO FIX. SEEMS TO BE A COMMON PROBLEM WITH THE DENALI'S.
VISIBILITY/WIPERMay 6, 2019
TURNED ON WIPERS AND STOPPED IN AN UPWARD POSITION.
VISIBILITY/WIPERMay 6, 2019
I WAS DRIVING IN A RAINSTORM WITH MY FAMILY ON A COUNTY ROAD AND OUR WINDSHIELD WIPERS SUDDENLY STOPPED WORKING AND FROZE. WITH THE DOWNPOUR, THERE WAS NO VISIBILITY TO CONTINUE DRIVING. I MANAGED TO PULL OVER TO THE SIDE OF THE ROAD, ALTHOUGH IT WAS NEARLY IMPOSSIBLE TO SEE THE ROAD. ONCOMING TRAFFIC MADE THE EXPERIENCE VERY STRESSFUL AND AN ACCIDENT COULD HAVE EASILY OCCURRED. WE WAITED UNTIL THE RAIN SUBSIDED AND MADE IT TO A CAR REPAIR PLACE. THEY SAID IT WAS MORE THAN LIKELY THE FAULTY WINDSHIELD WIPER LINKAGE THAT CAUSED IT TO MALFUNCTION. OUR CAR ENGINE WAS RUNNING FINE, BUT ONLY THE WINDSHIELD WIPERS WERE NOT WORKING. THIS INCIDENT AND THE POTENTIAL DANGER IT PLACED US WAS AS STRESSFUL AND CAUSED AS MUCH ANXIETY AS ACTUALLY HAVING AN ACCIDENT. HAD THE RAIN NOT STOPPED, WE WOULDN'T HAVE BEEN ABLE TO EVEN DRIVE BACK HOME.
EXTERIOR LIGHTINGMay 6, 2019
BOTH BREAKLIGHTS NO LONGER WORK DUE TO FAULTY ELECTRICAL PANEL.
ELECTRONIC STABILITY CONTROL (ESC)April 29, 2019
I BOUGHT THIS VEHICLE IN NOV. 2018. TWO MONTHS LATER I STARTED HAVING PROBLEMS WITH THE STABILI TRAK. I HAVE HAD IT IN THE SHOP AT THE GMC DEALER TWICE. ALL CODES PASSED BECAUSE THE STABILI TRAK LIGHT TURNS OFF. BOTH RPM AND SPEEDOMETER NEEDLES GO UP AND DOWN REAL FAST. SOMETIMES THEY STAY AT 0 AND I START LOOSING POWER. IF I'M STOPPED, IT TAKES FOREVER FOR IT TO GAIN ANY SPEED. I TURN IT OFF AND RESTART IT ONLY FOR IT TO START ALL OVER AGAIN. I TURNED IT OFF ONCE AND TRIED TO RESET AND COMPLETELY DEAD. THIRD TIME IT STARTED. DASH LIGHTS GO FROM DIM TO BRIGHT AND BACK. THE DEALER SAID THEY CANT FIND THE CODES IF THE STABILI TRACK LIGHT ISN'T ON, YET THE CHECK ENGINE LIGHT STAYS ON. IT IS GETTING WORSE, ALMOST EVERY DAY. BUT THE STABILI TRAK LIGHT DOESN'T STAY ON LONG ENOUGH
STRUCTUREApril 26, 2019
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT THE LIFTGATE LIFTED AND LOWERED ON ITS OWN. THE LIFTGATE STRUCK THE CONTACT'S SPOUSE AND THEN LIFTED AGAIN. THE CONTACT'S SPOUSE HAD TO HOLD THE LIFTGATE BEFORE IT STRUCK THEIR DAUGHTER. THE LIFTGATE EVENTUALLY CLOSED ON ITS OWN. THERE WERE NO INJURIES. THE CONTACT MADE AN APPOINTMENT NEXT WEEK WITH JOHNSON MOTORS (1891 BLINKER PKWY, DUBOIS, PA 15801, (877) 816-0659) TO HAVE THE VEHICLE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 48,000. *DT
VISIBILITY/WIPERApril 24, 2019
WIPER TRANSMISSION BUSHING FAILURE WHILE DRIVING IN RAINSTORM LEAVING ME WITH NO WIPERS. THIS APPEARS TO BE A COMMON PROBLEM THAT HAS BEEN RECALLED IN CANADA ONLY.
VISIBILITY/WIPERApril 15, 2019
MY WIFE CALLED ME DURING A HEAVY RAINSTORM, THE WIPERS JUST STOPPED WORKING WHILE SHE WAS DRIVING HOME. SHE PULLED OVER INTO SOMEBODY'S DRIVEWAY. THE FUSE WAS FINE AND YOU COULD HEAR THE WIPER MOTOR RUNNING. I (CAREFULLY) DROVE HER CAR HOME, WITH HER IN FRONT OF ME DRIVING MY TRUCK, STOPPING OCCASIONALLY TO LET CARS PASS AND TO MANUALLY WIPE THE WINDSHIELD. TURNS OUT THE PLASTIC BUSHING HOLDING THE WIPER LINKAGE TOGETHER WAS WORN AND POPPED OUT OF PLACE. I BOUGHT A NEW WIPER TRANSMISSION ASSEMBLY AND INSTALLED IT THAT NIGHT.
VISIBILITY/WIPERApril 13, 2019
THIS MORNING ON MY WAY TO WORK ON 95 NORTH BOUND AND MY WIPER BLADES STOPPED WORKING. I WAS DOING ABOUT 65-70 MPH AND IT WAS POURING RAIN OUT AND I COULD BARELY SEE IN FRONT OF ME. IT WAS DEFINITELY DANGEROUS FOR ME TO KEEP DRIVING BUT I HAD TO GET TO WORK SO I CONTINUED TO DRIVE FOR ANOTHER 25 MILES WITH LIMITED VISIBILITY. I HAVE DONE LITTLE RESEARCH SO FAR BUT I DO BELIEVE THERE IS A PROBLEM WITH THE LINKAGE IN THE WIPER BLADE ASSEMBLY. ANYWAYS THIS WAS VERY UNSAFE AND SHOULD BE RECTIFIED AND MADE KNOWN TO OTHER GMC TERRAIN OWNER BEFORE SOMEONE IS INJURED OR EVEN KILLED!
VISIBILITY/WIPERApril 2, 2019
WHILE DRIVING 70 MPH ON AN INTERSTATE IN FLORDIA ON VACATION, IN A RAIN STORM OUR WIPERS QUIT WORKING... MY KIDS AND FAMILY WERE IN THE CAR. MY HUSBAND WAS DRIVING AND I HAD TO HANG OUT THE WINDOW TO STOP TRAFFIC FROM PASSING US SO WE COULD GET TO THE SHOULDER. WE THEN HAD TO WAIT FOR THE RAIN TO STOP SO WE COULD MAKE OUR WAY TO THE NEXT EXIT. WE GOT OFF THE EXIT AND MADE IT TO A GAS STATION AND A MECHANIC HAPPENED TO BE THERE AND HELPED US FIGURE IT OUT. WE THAN HAD TO DRIVE TO THE NEXT EXIT TO THE PARTS STORE TO GET THE PART AND FIX IT. THE BALL JOINT NO LONGER STAYS IN THE BUSHING ON THE ARM. TWO WEEKS LATER THE OTHER BUSHING DID THE SAME THING AND THEY STOPPED WORKING AGAIN.. CANADA HAS ISSUED A RECALL ALREADY ON THIS PART BACK IN 2016 & 2018... RECALL NUMBER 2016318 AND 2018137.. WHY WOULD CANADA ISSUE A RECALL BUT NOT THE UNITED STATES!!!! ABSURD!!!
VISIBILITY/WIPERMarch 31, 2019
THE CAR WAS TRAVELING APPROXIMATELY 70MPH ON I-77N IN OHIO DURING HEAVY RAIN. WITHOUT ANY WARNING, THE WIPER BLADES STOPPED WORKING AT ALL AND GOT STUCK IN A HYPER-EXTENDED "UP" POSITION. THIS CAUSED IMMEDIATE "BLINDNESS" TO THE ROAD. FORTUNATELY THE VEHICLE WAS ABLE TO BE DRIVEN SLOWLY TO THE SHOULDER, WHERE I GOT OUT AND INSPECTED THE WIPERS. I COULD PUSH THEM MANUALLY, BUT THERE WAS NO MOTORIZED CONTROL WHATSOEVER. UPON GETTING A TOW HOME BECAUSE THERE WAS NO WAY TO SAFELY DRIVE IN THE HEAVY RAIN WITH NO WIPERS (AN ORDEAL THAT TOOK UPWARDS OF FOUR HOURS), I FOUND THAT THE CHINTZY PLASTIC WIPER ARM LINKAGE BUSHINGS HAD WORN OUT AND COME OFF OF THE BEARING. THIS SEEMS TO BE A COMMON ISSUE AND HAS BEEN REPORTED BEFORE. THE BUSHING THAT LITERALLY DICTATES WHETHER YOU WILL SEE OR NOT WHILE DRIVING IN RAIN IS MADE OF A CHEAP PLASTIC THAT BROKE AFTER FOUR YEARS OF USE. FOUR YEARS. WE WERE TRAVELING AT 70MPH IN POURING RAIN ON A BUSY HIGHWAY. WE LOST ALL VISIBILITY IN AN INSTANT. WE COULD HAVE DIED. THIS NEEDS TO BE ADDRESSED.
VISIBILITY/WIPERMarch 10, 2019
THE PLASTIC BUSHINGS USED IN THE WIPER LINKAGE ASSEMBLY ARE POOR QUALITY AND REGULAR USE WEAKENS THEM OR THEY BECOME CORRODED. THE BUSHING CONNECTING THE WIPER TRANSMISSION TO THE REST OF LINKAGE ASSEMBLY DETACHED FROM ITSELF WHILE I WAS DRIVING DURING A SNOW STORM CAUSING MY WINDSHIELD WIPERS TO STOP WORKING COMPLETELY, LEAVING ME WITH NO VISIBILITY. THE CAR HAD TO STAY PARKED WHERE IT WAS UNTIL THE WEATHER CLEARED.
VISIBILITY/WIPERMarch 9, 2019
ON 02/19/19, WHILE TRAVELING ON THE PA TURNPIKE, I TURNED MY WINSHIELD WIPERS ON, ONLY TO HAVE THEM COME UP 3/4 OF THE WAY ON MY WINDHIELD AND STOP. SUBSEQUENTLY, MY WIPERS BECAME INOPERABLE. THANKFULLY, THERE WAS ONLY A SLIGHT RAIN, AND NOT CONTINUOUS RAIN OR SNOW FALLING AT THE TIME, OR THIS COULD HAVE RESULTED IN A SERIOUS CRASH. I HAD THE WIPER ASSEMBLY REPLACED SAME DATE, $259.678, FOR LABOR AND PARTS AT A GM DEALERSHIP. I WAS TOLD THIS WAS NOT A RECALL AT THIS TIME AND WAS NOT COVERED. MY 2015 GMC TERRAIN HAD APPROX. 75,000 MILES ON AT THE TIME OF THIS INCIDENT. THIS INCIDENT RESULTED FROM CORROSION TO THE WIPER ASSEMBLY, INVOLVING CORROSION TO A TRANSMISSION BALL JOINT, WHICH IS GM RECALL ON PREVIOUS MODEL YEARS, AND IS ALSO A CURRENT GM RECALL IN CANADA ONLY FOR THIS YEAR, HOWEVER, US MODELS ARE NOT. THE BALL JOINT SEPARATED DUE TO CORROSION AND CAUSES COMPLETE FAILURE TO THE WINDSHIELD WIPER SYSTEM. GM IS DRAGGING THEIR FEET ON MAKING THIS A US SAFETY RECALL AS CANADA HAS IT FOR THE 2010-2017 YEARS.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEMMarch 4, 2019
STARTED MARCH OF 2017 PROGRESSIVELY GETTING WORSE. SUV JERKS, GAUGES GO CRAZY, CHECK ENGINE LIGHT COMES ON, IF SLOW TO BELOW 20 MPH IT SPUTTERS AND WON'T ACCELERATE, IF I STOP COMPLETELY IT WON'T ACCELERATE. MULTIPLE TIMES THIS HAS HAPPENED ON THE INTERSTATE DURING RUSH HOUR TRAFFIC & AT BUSY INTERSECTIONS. IF I TURN CAR OFF AND BACK ON THE SYSTEM RESETS. THEN IT STARTS ALL OVER AGAIN. IT HAS BEEN IN AND OUT OF THE SHOP. PROBABLY 10-15 TIMES IN 2YEARS. THEY GET CODES, BUT THEN THESE GO AWAY BEFORE THEY CAN BE 'RUN'. I BROKE DOWN 1-1/2 WEEKS AGO IN BAY MINETTE & THE CAR WOULDNT START BACK UP. I WAS STRANDED OUT OF TOWN AND HAD TO RENT A CAR TO GET BACK HOME. THE DEALER THERE GOT 7 ERROR CODES THAT ALL CLEARED OUT. I HAVE FILED A COMPJAINT WITH GMC, BUT THEY ARE SLOW TO HANDLE THE PROBLEM & I CAN'T GET SUPERVISORS ON THE PHONE OR AT LEAST ONE WHO DOESN'T SEEM LIKE HE'S BEEN DRINKING.
ENGINEFebruary 21, 2019
SMELT SOMETHING BURNING WHILE DRIVING. CAR STARTED BUCKING AND JERKING. I PULLED INTO A PARKING LOT AND NOTICED A PUDDLE OF OIL LEAKING OUT UNDERNEATH MY CAR. NO CHECK ENGINE LIGHT OR ANY NOTIFICATION THAT ANYTHING WAS WRONG. HAD IT TOWED TO DEALERSHIP AND THEY TOLD ME PVC FROZE UP AND BLEW OUT REAR MAIN SEAL. THIS IS THE 2ND TIME THIS HAS HAPPENED TO US THIS YEAR. WE OWN ANOTHER GMC (2013 EQUINOX) AND THE EXACT SAME THING HAPPENED 2 WEEKS EARLIER WITH IT. FRUSTRATING THAT GMC IS AWARE OF THIS DEFECT WITH THEIR ENGINES AND NOT WILLING TO ISSUE A RECALL TO CORRECT IT. WE HAD TO PAY $2500 TO FIX THE EQUINOX. LUCKILY THE TERRAIN IS STILL UNDER FACTORY WARRANTY BUT WITH BOTH CARS WE WERE OUT OF A VEHICLE FOR SEVERAL DAYS. WILL IT HAPPEN AGAIN???
VISIBILITY/WIPERFebruary 14, 2019
FOR THE FOURTH TIME MY WIPERS HAVE STOPPED WORKING. I HAVE HAD TO PULL OVER ON THE HIGHWAY IN A RAINSTORM. THE ARM BAR HAS POPPED OFF MULTIPLE TIMES. THE JOINTS THAT CLIP INTO THE WIPERS HAVE BEEN REPLACED AND I HAVE HAD THIS ISSUE EVERY 3 MONTHS FOR THE PAST YEAR. IT IS A SAFETY ISSUE.
UNKNOWN OR OTHERFebruary 3, 2019
TAKATA, INTAKE TIMING CAMSHAFT SENSOR, LOCKING UP, OR STOPPED WORKING. WAS IN MOTION, CITY STREETS AND BIG PROBLEM WHEN BACKING UP OR TURNING. STOPS IN TRAFFIC
EXTERIOR LIGHTINGJanuary 28, 2019
WE BOUGHT OUR 2015 DENALI 1 YEAR AGO AND HAVE APPROX 50,000 MILES AND THE PASSENGERS SIDE TAIL LIGHT IS OUT. AFTER RESEARCHING TAILLIGHT PROBLEMS FOR MY MAKE AND MODEL THIS SEEMS TO BE A VERY COMMON ISSUE. THIS SHOULD BE CONSIDERED AS A RECALL BUT WHEN LOOKED INTO, I SEE IT IS NOT. ITS A SHAME TO SPEND SO MUCH MONEY ON A VEHICLE TO HAVE THE TAIL LIGHT OUT AT 3 YEARS (AFTER FACTORY WARRANTY IS ALREADY OUT) AND YOU HAVE TO REPLACE THE WHOLE TAIL LIGHT INSTEAD OF ONE PIECE.
VISIBILITY/WIPERJanuary 24, 2019
DRIVING ON THE HIGHWAY VERY EARLY IN THE MORNING, SLEETING. TURNED THE WIPERS ON, THEY WENT UP AND STOPPED RIGHT IN THE MIDDLE OF THE WINDOW. I HAD TO GET OFF THE HIGHWAY AND WAS ABLE TO PUSH THE WIPERS DOWN TO OBTAIN VISIBILITY
VISIBILITY/WIPERJanuary 9, 2019
WE HAVE A 2015 GMC TERRAIN THAT HAS 43000 MILES ON IT AND GOT IT IN MAY OF 2018. ON FRIDAY JANUARY 4TH MY WIFE WAS DRIVING OUR TERRAIN ON INTERSTATE 485 IN CHARLOTTE AT MORNING RUSH HOUR HEADED TO WORK. SHE WAS IN THE LEFT LANE ON THE HIGH TRAVELING ABOUT 65 MPH IN A STEADY DOWNPOUR WITH VEHICLES BESIDE HER. AT THAT TIME SHE HAD THE WINDSHIELD WIPERS GOING WHEN ALL THE SUDDEN WITH OUT WARNING THEY FROZE IN POSITION AND STOPPED WORKING. SHE WAS UNABLE TO WIPE THE WINDSHIELD MAKING IT ALMOST POSSIBLE TO SEE. LUCKILY SHE DID NOT HAVE ANY CARS BEHIND HER AND SHE WAS ABLE TO SLOW DOWN ENOUGH AND TURN ON THE 4 WAYS AND RIDE THE SHOULDER OF THE HIGHWAY TO COME TO A STOP. SHE THEN CALLED ME AND TOLD ME WHAT HAPPENED WHILE TALKING TO ME THE RAIN SUBSIDED ENOUGH THAT SHE WAS ABLE TO GET TO THE RIGHT LANE AND OFF TO THE EXIT ABOUT 2 MILES UP. SHE GOT OFF THERE AND WAS ABLE TO GET TO WORK. IT STOPPED RAINING THAT DAY AND WAS CLEAR AND I RESEARCHED ON WHT MAY HAVE HAPPENED OR ANY RECALLS. I CAME ACROSS STORIES OF THE WIPER BLADE FAILURE IN THE 2013 GMC TERRAIN 2014 AND 2015 ALL HAVING THE SAME ISSUE. GMC HAS RECALLED THE ISSUE ON THE 2013 IN THE UNITED STATES AND THE 2015 MODEL IN CANADA BUT NOT THE USA. I SCHEDULED AN APPOINTMENT WITH OUR GMC DEALERSHIP THAT MONDAY AND SCHEDULED AN APPOINTMENT ON THAT TUESDAY MORNING. WE DROPPED IT OFF AND THEY SAID THEY WOULD HAVE TO RUN A PROGNOSTIC TEST EVEN THOUGH I TOLD THEM WHAT WAS WRONG AND WHAT I WAS ALMOST POSITIVE WAS WRONG. LATER THAT DAY THE TECHNICIAN CALLED AND CONFIRMED THAT THE WIPER TRANSMISSION BROKE AT THE END OF THE SHAFT AND THAT THEY HAD TO REPLACE THE WIPER TRANSMISSION ASSEMBLY. FROM READING ABOUT THE RECALL AND THE SAME COMPLAINTS WITH THE 2015 TERRAIN I BELIEVED THIS IS A RECALL ISSUE AND NEEDS TO BE EXTENDED TO THE 2015 VEHICLES AS WELL.
FUEL/PROPULSION SYSTEMJanuary 4, 2019
AFTER COMING TO A STOP AND TRYING TO MOVE FORWARD THE VEHICLE STALLED THIS HAPPEN SEVERAL TIMES AND WOULD ALSO STALLED WHEN IN REVERSE. THERE IS ONLY 47000 MILES ON THE VEHICLE AND IS DRIVEN BOTH HIGHWAY AND CITY. VEHICLE WOULD ONLY STALLED AFTER COMING TO A STOP OR DRIVING UNDER 5 MPH. THE CHECK ENGINE LIGHT IS ON AND STAYS ON FOR A FEW DAYS THEN GOES AWAY. THIS HAS BEEN HAPPENING SINCE NOV 22, 2018.
VISIBILITY/WIPERDecember 31, 2018
2015 GMC TERRAIN WINDSHIELD WIPERS BECAME INOPERATIVE ON DECEMBER 31, 2018 WHILE DRIVING ON A CITY STREET DURING HEAVY RAIN. WIPERS WERE SET ON REGULAR SPEED WHEN THEY FAILED. UPON INSPECTION THE WIPER ARMS FEEL TOTALLY DISCONNECTED FROM THE WIPER MOTOR. *DT*JB
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEMDecember 29, 2018
THE CAR KEEPS STALLING WHEN TRYING TO ACCELERATE IN REVERSE OR DRIVE AND THE CHECK ENGINE LIGHT IS ON. THIS IS PROBLEM AS I AM READING UP ON THIS SO I BELIEVE THERE IS SOME KIND OF RECALL THAT NEEDS TO HAPPEN. THIS IS [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
POWER TRAIN,ENGINEDecember 17, 2018
THE ENGINE LIGHT CAME ON AFTER AN 3 DAYS AFTER OIL CHANGE AND BEGIN TO CUT OFF WHEN I WOULD ACCELERATE. I TOOK IT TO CARMAX AND THEY SAID IT WAS A FAULTY SENSOR WHICH WAS COVERED BY THE POWERTRAIN WARRANTY. CARMAX SUGGESTED I TAKE THE CAR TO A GMC DEALER FOR REPAIR. I TOOK THE CAR TO THE GMC DEALER, THEY REPAIRED IT AND 1 1/2 WEEKS LATER THE ENGINE LIGHT CAME ON AND THE CAR WAS CUTTING OFF AGAIN. I WENT TO THE GMC DEALER A SECOND TIME AND THEY SAID, "THEY COULD NOT DUPLICATE MY CONCERNS, THERE WAS NO PROBLEM WITH THE CAR, THE ENGINE LIGHT IS NOT ON AND THE CAR WAS DRIVEN FOR 10 MINUTES WITHOUT ANY ISSUES". AFTER DRIVING THE CAR FOR 5 DAYS, THE ENGINE LIGHT IS ON AGAIN AND THE CAR IS STALLING. I HAVE TO ACCELERATE OVER 10 - 20 MILES FOR THE CAR TO STAY ON. I KNOW THAT SOMETHING IS WRONG, I HAVE BEEN AFRAID TO DRIVE BECAUSE WITH THE CAR CUTS OFF ON ME AND NO ONE HAS GIVEN A REASON AS TO WHY. I DO NOT WANT TO GET HIT FROM BEHIND. I DRIVE THE HIGHWAY WITH A SMALL CHILD DAILY. I AM CONCERN THAT THIS ISSUE IS NOT BEING TAKEN SERIOUSLY. SOMETHING IS WRONG WITH THE CAR!!!
VISIBILITY/WIPERDecember 3, 2018
WINDSHIELD WIPERS STOPPED WORKING IN RAIN STORM WHILE TRAVELING IN PARKING LOT.
VISIBILITY/WIPERNovember 26, 2018
WIPERS STOPPED WORKING WHILE DRIVING APPROXIMATELY 55 MPH ON HIGHWAY IN A RAIN STORM. APPARENTLY IT WAS AN ISSUE WITH THE TRANSMISSION WITHIN THE WIPER SYSTEM.
VISIBILITY/WIPERNovember 25, 2018
WIPER SYSTEM FAILED/SEIZED WHILE DRIVING IN RAIN ON 11/24/18. APPARENTLY A PROBLEM WITH TRANSMISSION IN WIPER SYSTEM. MILEAGE APPROXIMATELY 57,000.
VISIBILITY/WIPERNovember 19, 2018
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 40 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE WARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
VISIBILITY/WIPERNovember 17, 2018
MY WIFE WAS DRIVING HOME FROM WORK HER WINDSHIELD WIPERS QUIT WORKING. IT WAS DURING A BAD SNOWSTORM AT THE TIME. I UNDERSTAND THIS IS AN ONGOING PROBLEM WITH THIS MODEL. I UNDERSTAND THERE IS A RECALL IN CANADA FOR THIS PROBLEM BUT NOT IN USA. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE AND SOMETHING SHOULD BE DONE.
VISIBILITY/WIPERNovember 8, 2018
WHILE DRIVING ON THE HIGHWAY DURING RAIN, THE WINDSHIELD WIPERS STOPPED MOVING AND BECAME STUCK AT THE TWELVE O'CLOCK POSITION. I WAS UNABLE TO SEE IN FRONT OF ME. UPON INSPECTION, THE PLASTIC LINKAGE/BUSHING IN THE WIPER ASSEMBLY HAD BROKEN.
VISIBILITY/WIPERNovember 6, 2018
WIPER TRANSMISSION ARM FAIL OUT OF BUSHING CAUSING WIPERS NOT TO WORK. I BOUGHT PART AND REPLACE IT MYSELF. WOULD LOVE TO BE REIMBURSED. I CALLED DEALERSHIP AND THEY SAID THERE WAS RECALL ON 2013 AND NOT 2015.
ELECTRICAL SYSTEMOctober 18, 2018
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE STARTED ON ITS OWN AND WOULD NOT TURN OFF UNTIL THE KEY WAS PLACED IN THE IGNITION. THE CONTACT STATED THAT THE VEHICLE RECENTLY SELF-STARTED WHILE PARKED IN THE GARAGE. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48,000.
ELECTRONIC STABILITY CONTROL (ESC),ENGINESeptember 28, 2018
I PURCHASED MY VEHICLE FROM A DEALER IN JUNE 2018, AND ABOUT A MONTH OF PURCHASING IT MY VEHICLE HAS BEEN HESITATING IN ACCELERATION, AT FIRST I DIDN'T THINK ANYTHING OF IT, BUT IT STARTED GETTING WORSE. TWO DAYS AGO WHEN I WAS DRIVING MY VEHICLE IN THE DOWNTOWN AREA (CITY STREETS), IT WAS BUCKING A LOT. WHEN I GOT TO MY DESTINATION AND RESTARTED THE VEHICLE, I PUT IT IN REVERSE AND PROCEEDED TO DRIVE BACK BUT THE CAR SHUDDERED AND THEN SHUT OFF COMPLETELY AND THE MALFUNCTION INDICATOR LAMP LIGHT CAME ON (BUT IT DIDN'T STAY ON LONG). TODAY AS I WAS DRIVING IT CONTINUED TO JERK, ESPECIALLY WHEN I WAS DRIVING AROUND 20 MPH OR BELOW (WHICH I HAD TO DO BECAUSE OF THE SCHOOL ZONES). MY VEHICLE SHUT OFF AGAIN AS I BEGAN TO PULL OFF FROM DROPPING MY CHILD OFF AT SCHOOL, WHICH ALMOST CAUSED ANOTHER PARENT TO CRASH IN THE BACK OF ME. THE ONLY WAY I COULD KEEP THE CAR FROM SHUTTING OFF AGAIN IS BY ACCELERATING ON THE GAS ABOVE 20 MPH.
ENGINE,FUEL/PROPULSION SYSTEMSeptember 20, 2018
WHILE DRIVING IN STOP AND GO TRAFFIC MY CAR STALLED, AFTER RESTARTING IT IT CONTINUED TO TURN OFF AFTER ACCELERATION AND SHUDDERED WHEN MILES TO 20 MILES AN HOUR.
STRUCTURESeptember 15, 2018
WHILE PARKED IN MY DRIVEWAY. THE AUTOMATIC LIFTGATE GOES UP AND THEN FALLS HALFWAY, GOES UP AN THEN FALLS BACK ALL THE WAY DOWN. IT HIT ME AN KNOCKED ME OWN THE FIRST TIME. IT STARTED IN JULY OF THIS YEAR AND DOES IT CONSISTENTLY. I COULD HAVE BEEN SERIOUSLY HURT OR A CHILD COULD EVEN BE CRUSHED AS IT IS EXTREMELY HEAVY. I CANNOT USE THE REAR COMPARTMENT AS THE LIFTGATE WILL NOT STAY OPEN. THERE IS A LAWSUIT ON CERTAIN YEARS FOR THIS VERY PROBLEM AND GMC HAS A TSB UP THROUGH 2014 BUT FOR SOME REASON THE 2015 MODEL IS NOT INCLUDE EVEN THOUGH IT HAS THE EXACT SAME ISSUE. HERE IS A VIDEO OF THE ISSUE. THIS IS ANOTHER TERRAIN AS I DON'T KNOW HOW TO GET A VIDEO OF MINE ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=U3NCKL-DETA
VISIBILITY/WIPERSeptember 13, 2018
WHILE DRIVING IN A SUDDEN RAINSTORM IN IOWA IN JUNE THE WIPERS ON MY 2015 GMC TERRAIN COMPLETELY STOPPED WORKING ALMOST CAUSING US TO CRASH. THIS SEEMS TO BE A COMMON PROBLEM WITH THE BUSHINGS GOING OUT ON THE WIPER ASSEMBLY AND THERE IS EVEN A RECALL IN CANADA. WHY NOT THE US! A COUPLE OF MECHANICS HAVE ADVISED ME THAT IT IS PROBABLY BECAUSE IT HASN'T CAUSED A PROVEN FATALITY IN THE US, WELL, WE WERE JUST ABOUT TO DRIVE AROUND A 90 DEGREE TURN AT AROUND 50 MPH WITH A SUDDEN DROP OFF THAT GOES ABOUT 50 FEET DOWN NEXT TO THE ROAD. THE ONLY REASON WE DIDN'T WRECK IS BECAUSE I HAVE DRIVEN ON THE SAME ROAD MY ENTIRE LIFE (SINCE 14) FOR ABOUT 26 YEARS. ANYONE UNFAMILIAR WITH THE ROAD WOULD HAVE PROBABLY DROPPED OFF THE EDGE OR HIT ONCOMING TRAFFIC. I HAVE ATTEMPTED TO HAVE THIS FIXED BY MECHANICS 3X SINCE, I THINK IT IS HOPEFULLY FINALLY REPAIRED. BOTH MECHANICS ADVISED THE ENGINEERS REALLY MESSED UP AND THEY HAVE SEEN LOTS OF THESE FROM 2010 GMCS/CHEVYS AND NEWER. GM NEEDS TO TAKE A NICE LONG LOOK AT THE NUMBER OF COMPLAINTS FOR THESE AND DO FOR THE US WHAT THEY HAVE DONE IN CANADA. MY VEHICLE WAS MADE IN CANADA ACCORDING THE STICKER ON THE DOOR, AND I'M VERY DISAPPOINTED IF I LIVED THERE THIS WOULD BE RECALLED. THIS ISSUE GREATLY IMPAIRS ONES ABILITY TO SEE WHILE DRIVING AND PEOPLE COULD LOSE LIVES OVER THIS. I WONDER HOW MANY ACCIDENTS HAVE HAPPENED DUE TO THIS ISSUE AND THE PERSON DID NOT LIVE TO TELL YOU THEIR STORY.
VISIBILITY/WIPERAugust 27, 2018
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 55 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHERAugust 18, 2018
IN 2 DAYS, THE VEHICLE HAS STALLED ON ME. I WAS IN THE PARKING LOT AND ANOTHER CAR ALMOST HIT ME SINCE THE CAR SLOWED DOWN AND THE STEERING WHEEL GOT HARD THEN SHUT OFF. TODAY, I ALMOST GOT HIT AGAIN AFTER STOPPING AT A STOP SIGN GOING INTO A TURN I ALMOST HIT SOMEONE AND A CAR ALMOST HIT ME.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPERJuly 29, 2018
BOTH LED BRAKE LIGHTS HAVE FAILED. IF YOU TAP THEM THEY WOK FOR A MINUTE BUT WHEN DRIVING THEY GO OUT AGAIN. THE SEAT VIBRATES TO ALERT YOU OF OBSTACLES BUT THE MOTOR IN THE SEAT ONLY WORK PERIODICALLY. THE REAR WINDOW WIPER HAS FAILED. THE YUKON HAS BEEN DRIVEN 3 YEARS AND 50K MI AND NOW NEEDS THOUSANDS OF DOLLARS IN REPAIRS BECAUSE OF THE DEFECTIVE PARTS USED.
EXTERIOR LIGHTINGJuly 10, 2018
RIGHT BRAKE LIGHT IS OUT
UNKNOWN OR OTHERJune 3, 2018
I OPENED MY REAR POWERED LIFT GATE TO GET OUT MY GROCERIES,AND WHEN IT REACHED THE TOP POSITION,IT IMMEDIATELY REVERSED DIRECTION AND RAPIDLY CLOSED ABOUT HALF WAY DOWN AND THEN REVERSED AGAIN AND RETURNED TO THE FULL OPEN POSITION,THEN REVERSED AGAIN AND CLOSED ALL THE WAY. THIS ALL HAPPENED VERY FAST AND I ALMOST BUMPED MT HEAD, GETTING OUT OF THE WAY. NONE OF THE SAFETY CONTROLS SEEMED TO WORK TO PREVENT ENTRAPMENT,WHEN THE LIFT GATE STARTED TO CLOSE DOWN ON ME.THERE IS A POTENTIAL FOR A SERIOUS HEAD/NECK INJURY ,AND THIS COULD ALSO CRASH DOWN ON A CHILD AND ENTRAP THEM. MY VEHICLE WAS IN MY DRIVEWAY AND WAS PARKED,WHEN THIS INCIDENT OCCURED.
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMMay 27, 2018
LEAVING MY PARKING SPOT AFTER GOING OUT TO EAT I WENT IN REVERSE AND THE VEHICLE STALLED AT ABOUT 5MPH, TURNED THE CAR COMPLETELY OFF AND THEN TURNED BACK ON. PUT IT IN DRIVE AND JUST AS I STARTED TO ACCELERATE IT STALLED. THIS HAPPENED 10-12 TIMES WHILE I WAS TRYING TO LEAVE THE PARKING LOT. VEHICLE STALLED WHILE LEAVING CAR WASH AS I WAS EXCELLERATIG OUR. VEHICLE STALLED AS I WAS LEAVING A COMPLETE STOP FROM A STOP SIGN ON A CITY STREET. SOMETHING IS WRONG WITH THE ENGINE STALLING WHILE STARTING TO ACCELERATE. 43,000 MILES FROM FIRST OCCURRENCE CURRENTLY AT 43,300 STILL HAPPENING ON A REGULAR BASIS.
AIR BAGSMay 10, 2018
RECALL
VISIBILITY/WIPERApril 28, 2018
A BUSHING BROKE ON THE WIPER TRANSMISSION WHEN I NEEDED IT THE MOST SINCE IT WAS GOING TO BE RAINY FOR A FEW DAYS. I HAVE SEEN THE 2013 TERRAINS FOR THE SAME ISSUE. APPARENTLY GM DID NOT GET IT RIGHT SINCE IT HAPPENED ON MY 2015. SHOULD YOU NEED MORE SPECIFIC DETAILS WITH MY EXPERIENCE AT THE DEALER AS WELL AS GM DIRECTLY, PLEASE LET ME KNOW.
ELECTRICAL SYSTEMApril 22, 2018
THREE TIMES WHEN I WANT TO START THE CAR IT STARTS AND TURN OF AT THE TIME DRIVING BACKWARD TO GET OUT OF PARKING SPACE. ONE OF THE CASES WAS AT THE TIME I WANTED TO GO FORWARD
VISIBILITY/WIPERApril 15, 2018
I WAS DRIVING YESTERDAY IN THE RAIN WHEN THE WIPERS WOULD NOT WORK. I COULD HEAR THE MOTOR, BUT THE BLADES WERE NOT MOVING. I TURNED AROUND AND THANKFULLY I WAS NOT FAR FROM HOME TO GET ANOTHER VEHICLE TO DRIVE. THE WIPER ARM LINKAGE BUSHING BROKE. IT IS A PLASTIC PART. I CANNOT BELIEVE A PLASTIC PART IS WHAT IS HOLDING THE LINKAGE TOGETHER. THIS IS DEFINITELY A POOR ASSEMBLY ON THE PART OF GM AND SAFETY HAZARD SINCE THERE IS NO WARNING OF FAILURE. WITH TODAY BEING A SUNDAY I UNABLE TO LOCATE REPAIR SHOPS IN THE AREA. TO MAKE MATTERS WORSE, ITS GOING TO RAIN ALL DAY.
UNKNOWN OR OTHERMarch 23, 2018
WHEN THE REAR POWERED LIFT GATE OPENED AND REACHED THE TOP POSITION, IT IMMEDIATELY REVERSES DIRECTION, RAPIDLY CLOSING APPROXIMATELY 30% DOWN, THEN REVERSES AGAIN AND RETURNED TO THE FULL OPEN POSITION, THEN REVERSED AGAIN AND CLOSED ALL OF THE WAY. THIS "HAMMER" ACTION HAPPENED AUTOMATICALLY. ALSO, ANY SAFETY CONTROLS TO PREVENT ENTRAPMENT OR PINCH WHEN THE LIFT GATE IS CLOSED NO LONGER WORKED. THE FIRST TIME THIS HAPPENED I WAS GOING TO PUT GROCERIES AWAY AND HAD BEGUN TO ENTER THE TRUNK WHILE THE REAR GATE WAS OPENING. THE LIFT GATE THEN SLAMMED DOWN ON MY HEAD (WHICH ALMOST KNOCKED ME OFF MY FEET AND ULTIMATELY CAUSED A BUMP) RAISED BACK UP AND THEN BEGAN LOWERING AGAIN. I ATTEMPTED TO PREVENT IT FROM CLOSING DOWN ON ME AGAIN BUT COULD NOT HOLD THE WEIGHT/FORCE FOR VERY LONG. AND WHEN I LET GO IT SLAMMED CLOSED. THERE IS A POTENTIAL FOR A SERIOUS HEAD/NECK INJURY FROM THE INITIAL UNCONTROLLED REVERSAL MOTION, NOT TO MENTION A CRUSH OR ENTRAPMENT HAZARD (ESPECIALLY TO CHILDREN) WHEN THE LIFT GATE FINALLY CLOSES. NOTE: I HAVE A VIDEO FILE AVAILABLE BUT IT IS TOO LARGE TO SEND PER THE UPLOAD LIMITS STATED BELOW.
AIR BAGSJanuary 15, 2018
ON THE MORNING OF 1/12/18 @ 0812 I WAS IN A FRONT END COLLISION, SO FAR THE BODY SHOP SAYS MOST LIKELY IT IS TOTALED. ONSTAR DID NOT GO OFF, ALSO THE AIRBAGS DID NOT DEPLOY. ATTACHED IS PICTURES OF MY CAR ON THE WRECKER RIGHT AFTER THE ACCIDENT. I HAD STOPPED AT A STOP SIGN, AND B/C OF THE GIANT BLIND SPOT THAT IS NOT ON ANY REVIEWS ETC. FOR THIS VEHICLE I DID NOT SEE THE MINIVAN THAT WAS HEADED WEST BOUND AND I WAS HEADED NORTH BOUND. THE ACCIDENT OCCURED ON SE 5TH AND LELIA ST. IN GUYMON OKLAHOMA. ALSO A PICTURE IS ATTACHED OF ONE OF THE INJURIES I SUSTAINED BECAUSE OF THE AIRBAGS NOT DEPLOYING AND ALSO HAD A HEAD INJURY AFTER GOING TO THE ER.
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEMJanuary 13, 2018
ON 1/10/18, I WAS ON MY WAY TO WORK AND RECEIVED MESSAGE "ENGINE POWER REDUCED", THE ENGINE LIGHT CAME ON AND POWER WAS REDUCED TO 25 MPH. I BROUGHT THE TERRAIN INTO A MECHANIC AND HE SYNCHRONIZED THE GAS PEDAL SENSOR AND FUEL SENSOR AND THE ENGINE LIGHT WENT OUT. ON 1/13/18, THE SAME THING HAPPENED EXCEPT I WAS ON A HIGHWAY AND IT WAS MUCH MORE FRIGHTENING. I BROUGHT THE TERRAIN BACK TO MY MECHANIC AND LEFT THE VEHICLE. I AM NOW WITHOUT A CAR FOR THE WEEKEND.
AIR BAGSDecember 6, 2017
TL* THE CONTACT OWNED A 2015 GMC TERRAIN. WHILE DRIVING 55 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE THAT HAD ABRUPTLY STOPPED. THE AIR BAGS DID NOT DEPLOY. IN ADDITION, THE SAFETY FEATURE TO STOP THE VEHICLE FROM A COLLISION FAILED TO ENGAGE. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED BACK PAIN AND WAS SCHEDULED TO RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND DEEMED DESTROYED. JOHN MILES CHEVROLET BUICK GMC IN CONYERS, GEORGIA WAS MADE AWARE OF THE CRASH. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 83433332913. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
EXTERIOR LIGHTING,VISIBILITYNovember 30, 2017
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS AT NIGHT, HALF OF THE WINDSHIELD WAS BLACK WHEN THE LOW BEAM HEADLIGHTS WERE ENGAGED. THE CONTACT COULD ONLY SEE 30 FEET AHEAD WHEN THE HEADLIGHTS WERE ENGAGED. JEFF DRENNEN CHEVROLET BUICK GMC CADILLAC IN ZANESVILLE, OHIO WAS MADE AWARE OF THE FAILURE AND ADJUSTED THE HEADLIGHTS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 25,000. .*BF UPDATED 8/16/18*JB
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEMAugust 9, 2017
LETTER FROM SENATOR FEINSTEIN INQUIRY ON BEHALF OF CONSTITUENT IN REGARDS TO HAVING PROBLEMS WITH GMC SIERRA DENALI PICKUP 2015. *LD THE CONSUMER STATED THE VEHICLE HAS HAD MULTIPLE ISSUES WITH THE SUSPENSION, TRANSMISSION, AND ELECTRONICS. THE VEHICLE WOULD RIDE ROUGH AND THE STABILITY LIGHT WOULD ILLUMINATE. THE TRANSMISSION NEEDED TO BE REPLACED. THE ELECTRONIC DASH BLACKED OUT AND WOULD NOT FUNCTION, THE SETTIGNS SWITCHED ON THEIR OWN. THE VEHICLE DIED AND SHIFTED DANGEROUSLY. THE MANUFATURER WAS NOTIFIED. THE CONSUMER A FIX WAS UNAVAILABLE. UPDATED 08/09/2017*JS
VISIBILITY/WIPERJuly 8, 2017
DURING A SNOW STORM IN MARCH MY WINDSHIELD WIPERS JUST STOPPED WORKING WHILE DRIVING! LUCKILY, I WAS ABLE TO RETURN HOME SAFELY SINCE I WAS JUST AROUND THE CORNER. I WENT TO UNION PARK AND GOT THE ISSUE FIXED FOR $110.00. I HAD TO PAY FOR IT SINCE UNION PARK TOLD ME I HAD 38,000 MILES ON MY LEASE AND THE WARRANTY RUNS OUT AT 36,000. THEN DURING A RAIN STORM IN LATE JUNE MY WIPERS STOPPED WORKING AGAIN ON THE BLUE ROUTE. I PULLED OVER UNTIL IT STOPPED RAINING AND MADE IT HOME SAFELY. I THEN TOOK THE CAR TO SEARS AUTOMOTIVE WHERE THEY TOLD ME THEY COULD NOT TOUCH IT BECAUSE THIS PART WAS RECALLED BY GMC. THE SUBJECT OF THE ALLDATA REPAIR SITE STATES '#15789- WINDSHIELD WIPER MOTOR FAILURE (OCT 26, 2015)' IN AUGUST OF 2016 GMC RECALLED 368,000 GMC TERRAIN AND CHEVY EQUINOX SOLD IN 2013 DUE TO FAULTY WINDSHIELD WIPERS. THE DEFECT IN THE 2013 MODELS WERE NOT DISCOVERED UNTIL LATE 2015, AND I BOUGHT MY CAR BRAND NEW IN APRIL OF 2015, LEADING ME TO SUGGEST THE SAME ISSUE HAPPENED IN MY MODEL. THE ALLDATA REPAIR REPORT GIVEN TO ME BY SEARS AUTO STATS THAT A SIMILAR RECALL WAS MADE ON OCT 26 OF 2015. I TOOK THIS INFORMATION TO UNION PARK SERVICE CENTER AND THE ASSISTANT SERVICE DIRECTOR JAMES ASKREN REFUSED TO LOOK AT THE DATA REPORT FROM SEARS AND STATED THAT THE CAR WAS NOT UNDER WARRANTY. WHEN I TOLD HIM TO JUST CHARGE ME AND WE WILL HAVE THE COURTS DECIDE WHO IS LIABLE FOR THE REPAIR COSTS HE REFUSED TO FIX THE CAR, LEAVING ME WITH A CAR THAT HAS NO WINDSHIELD WIPERS UNTIL HIS CALLED ME ON MONDAY. NO OTHER REPAIR CENTER WILL LOOK AT MY CAR SINCE IT IS UNDER WARRANTY, AND GMC WON'T TOUCH MY CAR BECAUSE I THREATENED LEGAL ACTION. I AM FORCED TO RENT A CAR TO GET TO AND FROM WORK WHILE GMC REFUSES TO FIX MY CAR.
ELECTRICAL SYSTEMJune 6, 2017
ON STAR NOT WORKING RED LIGHT ON COMPASS DOSE NOT WORK.
STRUCTUREMay 2, 2017
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE AUTOMATIC LIFTGATE BUTTON ON THE KEY FOB WAS DEPRESSED, THE LIFTGATE OPENED AND CAME DOWN SUDDENLY WITHOUT WARNING. THE CONTACT WAS STRUCK ON THE HEAD, BUT WAS UNINJURED. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE OTHER TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND COMPLAINT NUMBER: 8-292626883080 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)April 24, 2017
THIRD TIME WHILE DRIVING ON CITY STREETS THE CAR BEGINS TO SHAKE AND STALL. I PULL OVER OR STAY IN PLACE AS THE CAR PROCEEDS TO TURN OFF. THE SERVICE STABILITY TRACTION AND ENGINE LIGHTS LIGHT UP AND THE CAR DIES. EACH TIME I AM ABLE TO TURN THE CAR BACK ON WITHIN A FEW MINUTES.
EXTERIOR LIGHTINGApril 15, 2017
REAR TAILLIGHTS HAVE MOISTURE IN THEM. THE MOISTURE IS CONSTANT IN ONE AND INTERMITTENT IN THE OTHER. BOTH HAVE BEEN REPLACED ONCE BY DEALER 3 MONTHS AGO. PROBLEM STILL EXISTS
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGFebruary 24, 2017
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING AT NORMAL SPEEDS, THE HEADLIGHTS LOST POWER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.
ELECTRONIC STABILITY CONTROL (ESC)January 11, 2017
ENGINE REDUCES POWER, STABILITRAK LIGHT COMES ON AND VEHICLE SHUTS OFF. ALL THREE TIMES IT HAPPENS USUALLY DURING OR AFTER HIGHWAY DRIVING. CAR HAS BEEN IN SERVICE 3 TIMES FOR THE SAME ISSUE. 8/3/16, 8/11/16 AND 1/4/17. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJanuary 4, 2017
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 30 MPH, THE LOW BEAM HEADLIGHTS FAILED TO FULLY ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
POWER TRAIN,ENGINENovember 30, 2016
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE DEALER DIAGNOSED THAT THE WATER PUMP, TIMING BELT, GASKET KIT, AND CHAIN LINKS FOR THE TIMING BELT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER BEING SERVICED, THE VEHICLE LATER BEGAN TO LUNGE FORWARD AND THE GEARS ATTEMPTED TO SHIFT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,461.
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJune 7, 2016
ENGINE KEEPS SHUTTING OFF WHILE DRIVING; WOULD HAVE TO GUIDE THE CAR OFF THE ROAD AND RESTART. RADIO SHUTS OFF; ALL ELECTRICAL SYSTEMS SHUT OFF AND CAR WOULD HAVE TO BE RESTARTED. THIS HAS BEEN HAPPENING AFTER THE CAR WAS PURCHASED SPORADICALLY SINCE LAST YEAR. THE VEHICLE WAS TURNED IN FOR SERVICE ON THE ISSUE, HOWEVER I WAS INFORMED THAT THEY FOUND NOTHING WRONG. JUST THIS PAST WEEK TILL NOW, THE CARS ENGINE AND ELECTRICAL SYSTEM STARTING SHUTTING DOWN AGAIN WHILE DRIVING OR WHILE IN PARKING MODE AT LEAST MORE THAN 6 TIMES.
VISIBILITY/WIPERMay 17, 2016
IF WE USE ANY CLIMATE CONTROL SETTING BEFORE USING THE DEFROSTER, THEN TRY TO USE THE DEFROSTER, IT WILL ONLY BLOW COOL AIR. IF WE CHANGE THE SETTING TO VENT, HEAT OR A/C, WARM AIR WILL BLOW, BUT SWITCH IT BACK TO DEFROST AND ONLY COOL AIR BLOWS FROM IT. WE COULD NOT CLEAR THE WINDSHIELD OF FOG IN A WARM RAIN WITHOUT TURNING THE DEFROSTER ALL THE WAY TO HOT (95 DEGREES). AS THIS WAS IN THE MIDDLE OF SUMMER, IT WAS UNBEARABLY HOT IN THE CAR TRYING TO DRIVE. TOOK THE CAR TO 2 SERVICE DEPARTMENTS MULTIPLE TIMES, NO CODE SHOWS, SO NO FIX FOR THIS. WE ARE SENT BACK HOME WITH CAR AS IT IS. THE PROBLEM WAS NOTICED JUST AFTER BUYING THE CAR IN JULY 2015, AND CONTINUES TODAY.
POWER TRAIN,SERVICE BRAKESMarch 31, 2016
I'VE ATTACHED MY FINAL REPAIR NOTICE TO GM AND IT HAS ALL OF THE DETAILS. I HAVE SINCE TAKEN MY CAR BACK TO THE DEALERSHIP TO HAVE THE FINAL REPAIR DONE. THEY STILL SAY NOTHING IS WRONG WITH IT. I AM TERRIFIED TO DRIVE MY CAR. I ASKED GM TO TAKE THE CAR BACK AND THEY SAY THEY ARE NOT WILLING TO DO ANYTHING AT ALL TO HELP ME. THE TRANSMISSION IS JERKY AND THE BRAKES BARELY WORK. PLEASE INVESTIGATE. ITS LIKE GM WOULD LIKE TO WAIT UNTIL THERE IS A HUGE ACCIDENT AND LOSS OF LIFE BEFORE DOING ANYTHING.
SEAT BELTS,STRUCTURE,UNKNOWN OR OTHERMarch 6, 2016
FRONT PASSENGER SEAT BELT CHIME COMES ON WHEN THERE IS NOTHING ON THE FRONT SEAT OR ALMOST NOTHING ON THE SEAT. THIS HAS HAPPENED AT LEAST 1/2 DOZEN TIMES OR MORE. I CAN BE DRIVING AND ALL OF SUDDEN COMES ON. IT CAN SCARE ONE ESP 1ST TIME. YOU DON'T KNOW WHAT IS HAPPENING. I THOUGHT I BLEW A TIRE OR DOOR CAME OPEN. MY ATTENTION WAS EVERYWHERE BUT ON 65 MPH TRAFFIC ON FREEWAY. BREAKS ONE'S DRIVING CONCENTRATION. INDEPENDENT OF TEMPERATURE. OTHER PROBLEM I HAVE IS LOTS OF WIND COMES IN ON PASSENGER DOOR. IT IS NOT ALIGNED PROPERLY. GM HAS TRIED A COUPLE OF TIMES WITH NO SUCCESS. VERY ANNOYING AND HARD TO HEAR RADIO ETC.. 3RD PROBLEM IS NAVIGATION,COMMUNICATION CENTER,IT KEEPS DISAPPEARING. IT IS GIVING ME DIRECTIONS SOMEWHERE AND THEN JUST DISAPPEARS AND RESETS. IT HAS BEEN REPLACED ONCE. IT HAS GOTTEN ME STRANDED MORE THAN ONCE. I AM A SENIOR WHO RELIES ON SYSTEM. WHEN IT DISAPPEARS, I AM NOT ALWAYS SOMEWHERE THAT I CAN STOP TO COMPLETELY RESET AND REENTER ALL THE INFORMATION AGAIN. I FEEL THAT THIS IS A SAFETY ISSUE. I WAS ON HWY EVERY TIME AND MOST OF THE TIME NOT IN A REMOTE AREA BUT NOT IN AREA THAT I COULD STOP. IN CA. THERE ARE MANY AREAS YOU DO NOT WANT TO GET OFF THE FRWY AT. ALL INSTANCES ABOVE HAPPENED IN THE CITY AREAS WHILE DRIVING. SERVICE WAS DONE OCT 2015. NONE OF ISSUES RESOLVED DESPITE ATTEMPT. ALL ARE ONGOING.
SEAT BELTS,SEATSFebruary 11, 2016
THE FRONT PASSENGER SEAT BELT CHIME COMES ON EVEN WHEN THERE IS NOTHING OR ALMOST NOTHING IN THE SEAT. THIS MOSTLY HAPPENS WHEN THE AMBIENT TEMPERATURE IS ABOVE 45 DEGREES FAHRENHEIT AND EITHER DURING A BRAKING EVENT OR ACCELERATION EVENT (EITHER FROM A STOP OR DURING AN OVERTAKE MENUVER). IT ALSO OCCURS WHEN THE VEHICLE SPEED GOES ABOVE 60MPH. IN ALL THESE SITUATIONS THE CHIME COMES ON AT MOST IN-OPPORTUNE TIMES WHILE THE VEHICLE IS IN MOTION STARTLING THE DRIVER CAUSING HIM/HER TO TAKE THE EYES OFF THE ROAD TO LOOK AROUND WHAT IS GOING ON WITH THE VEHICLE. THIS ISSUE HAS RESULTED IN MULTIPLE NEAR MISS OCCURRANCES WHILE I HAVE MY 15 MONTH OLD BABY IN THE VEHICLE! THE ISSUE STARTED OCCURRING IN AUGUST 2015 (ABOUT 4.5 MONTHS AFTER I GOT THE VEHICLE). THE DEALER SAYS THAT THIS IS A KNOWN PROBLEM WITH THESE VEHICLES AND THAT NOTHING CAN BE DONE TO FIX THIS. I HAVE SEEN MULTIPLE POSTS ON THE INTERNET ABOUT THIS ISSUE WITH CHEVY EQUINOX AND GMC TERRAIN.
EXTERIOR LIGHTINGNovember 30, 2015
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 40 MPH, THE LOW BEAM HEADLIGHTS FAILED TO FULLY ILLUMINATE. THE FAILURE OCCURRED DURING NIGHT DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE HEADLIGHTS COULD NOT BE ADJUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50.
POWER TRAINNovember 24, 2015
2015 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF ENGINE POWER, ACCELERATOR PEDAL AND THROTTLE FAILURES. *SMD THE CONSUMER STATED WHEN SHE TRIED TO ACCELERATE, THE VEHICLE BARELY MOVED. THE CONSUMER TURNED OFF THE VEHICLE AND RE-STARTED IT, WITH THE SAME RESULTS. THE ENGINE WOULD JUST IDLE AS IF THE ACCELERATOR PEDAL WAS DISCONNECTED. *JB
UNKNOWN OR OTHERNovember 20, 2015
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE PRESSURE OF THE AIR WAS PAINFUL TO THE CONTACT'S EARS WHEN THE WINDOWS WERE ROLLED DOWN. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
EXTERIOR LIGHTING,VISIBILITY/WIPERNovember 3, 2015
SEPT. 30, 2015 WE BOUGHT A 2015 GMC TERRAIN FROM BUICK GMC OF MAHWAH (NJ). THERE WAS 88 MILES ON THE ODOMETER. AT NIGHT (IN DARKNESS) VISIBILITY IS ONLY ACCESSIBLE THRU THE BOTTOM SECTION OF THE WINDSHIELD. THERE IS A DARK HORIZONTAL LINE ACROSS THE WINDSHIELD AT APPROXIMATELY THE HALF WAY POINT. IT IS BLACK ABOVE THE LINE-NO VISIBILITY TO THE OUTSIDE ABOVE THE LINE. YOU CAN NOT SEE A SAFE DISTANCE DOWN THE ROAD AS VISIBILITY IS RESTRICTED. TELEPHONE POLES, TREES, OBJECTS, SIDE ROADS, DEER, OBSTACLES, SIGNS ETC ARE NOT VISIBLE THRU THE WINDSHIELD'S TOP HALF. WE DROVE IT THE FIRST TIME AT NIGHT OCT. 8. I WAS THE DRIVER, MY HUSBAND PASSENGER. OUR SEATS WERE AT DIFFERENT POSITIONS. NEITHER MY HUSBAND NOR I COULD SEE OUT OF THE TOP HALF OF THE WINDSHIELD. THE ROUTE TRAVELED CONSISTED OF UNLIGHTED PARKWAY AND SIDE ROAD DRIVING. ON DARK, NON ILLUMINATED ROADS WITH NO LIGHTS FROM OTHER VEHICLES AND STREET LIGHTS, WE WERE NOT ABLE TO SEE ANYTHING ABOVE THE HORIZONTAL LINE ACROSS THE WINDSHIELD. WITH LOW BEAMS VISIBILITY WAS APPROXIMATELY 25-30 FEET FORWARD. THERE WAS NO VISIBLE ORIENTATION ABOVE THE HORIZONTAL LINE. IT WAS BLACK. HIGH BEAMS ALLOWED A LONGER VISUAL FIELD BUT STILL NO VISIBILITY ABOVE THE LINE OF THE WINDSHIELD CREATING A 'TUNNEL VISION' EFFECT. TRAVELING UP OR DOWN HILL WAS PARTICULARLY SCARY. VISIBILITY WAS RESTRICTED TO DIRECTLY IN FRONT OF THE CAR. THE 25 MILE DRIVE WAS FRIGHTENING. THERE WAS NO VISIBILITY PROBLEM DURING DAYTIME DRIVING OR ON HIGHLY ILLUMINATED ROADS AT NIGHT. OCT. 9, 2015 (9 DAYS OF HAVING THE CAR) WITH 220 MILES ON THE ODOMETER, WE RETURNED IT TO THE DEALER WITHOUT RESOLUTION. GM RESPONDED ALL TERRAINS ARE MANUFACTURED AS OURS AND COULD FIND NO PROBLEM AS DESCRIBED. THE CAR IS UNSAFE AND A HAZARD TO US AS WELL AS OTHERS. WE DO NOT WANT TO BECOME A GM STATISTIC.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGOctober 7, 2015
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 20 MPH AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT FULLY ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT COULD NOT BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500....UPDATED 02/03/16 *BF UPDATED 03/09/16.*JB
AIR BAGS,STRUCTURE,UNKNOWN OR OTHERSeptember 22, 2015
IN THE EARLY MORNING OF 9-5-15 MY DAUGHTER BEGAN DRIVING HOME FROM PITTSBURGH TO DE. SHE SWERVED TO AVOID AN ANIMAL ON THE PA TURNPIKE, HIT THE JERSEY WALL ON THE RIGHT, ROLLED OVER COMPLETELY TWICE TO THE LEFT, LANDING UPRIGHT IN THE MEDIAN. LUCKILY THE SEAT BELT SAVED HER AND SHE HAD ONLY MINOR INJURIES. HOWEVER THE SIDE AIR BAGS DID NOT DEPLOY. IN FACT ONSTAR CALLED 911 BECAUSE THEIR MONITORING EQUIPMENT SHOWED THAT THE AIR BAGS HAD DEPLOYED, BUT THEY DID NOT. THE VEHICLE WAS DECLARED A TOTAL LOSS. THERE IS NO RECALL ON THIS VEHICLE FOR AIRBAG PROBLEM THOUGH I'VE HEARD THAT THERE SHOULD BE SO I WANTED TO REPORT THIS.
ELECTRICAL SYSTEMSeptember 14, 2015
RADIO STOPPED FUNCTIONING ON AUGUST 26TH. THERE WAS NO VOLUME, I COULD NOT CHANGE THE STATIONS BY STEERING WHEEL OR TOUCH. THE BLUETOOTH WOULD NOT WORK. THE DASH LIGHTS WOULD NOT TURN OFF AND REMAINED ON THE ENTIRE EVENING. I CALLED GMC SUPPORT AND THEY SAID TO UNPLUG THE BATTERY, BUT I DID NOT DO SO AS I DIDNT WANT TO MESS ANYTHING UP. I TOOK THE CAR IN TO THE DEALERSHIP THE FOLLOWING DAY. I WAS TOLD THEY SEE THIS ISSUE OFTEN AND BY UNPLUGGING AND RESETTING THE BATTERY, IT WILL FIX THE ISSUE. PROBLEM RESOLVED. RADIO STOPPED FUNCTIONING AGAIN ON SEPTEMBER 2ND. SAME ISSUES AS ABOVE. TOOK THE CAR IN AND WAS TOLD THIS TIME THAT IT HAS SOMETHING TO DO WITH ONSTAR AND THEY ARE WORKING ON A FIX. UNTIL THEY HAVE A PERMANENT SOLUTION, I WAS TOLD IF THE ISSUE HAPPENS AGAIN TO PRESS THE WHITE BUTTON ON MY REARVIEW MIRROR. PROBLEM RESOLVED. RADIO STOPPED FUNCTIONING AGAIN ON SEPTEMBER 3RD. PRESSED THE WHITE BUTTON ON THE REARVIEW MIRROR FOR OVER 20 MINUTES BEFORE THE RADIO STARTING FUNCTIONING PROPERLY AGAIN. PROBLEM RESOLVED. I CALLED GMC TO FILE A COMPLAINT ON SEPTEMBER 12 BECAUSE THE DEALERSHIP GENERAL MANAGER HAD NOT RESPONDED TO ME. GMC CALLED THE DEALERSHIP AND CONFIRMED THE ISSUE WAS INDEED RELATED TO THE ONSTAR COMPONENT AND THAT THERE IS NO FIX. GMC SAID THAT IT WAS PROBABLY NOT SAFE TO DRIVE THE VEHICLE IF THE DASH LIGHTS STAYING ON ARE DRAINING THE BATTERY. THEY WENT AS FAR AS SAYING THEY COULD GET ME A LOANER CAR UNTIL MY ISSUE IS FIXED, BUT THERE IS NO ETA. WITH GMC SAYING IT'S NOT SAFE TO DRIVE WITH THAT ISSUE, I'M NOW NOT SURE WHAT TO DO WITH IT.
UNKNOWN OR OTHERAugust 7, 2015
WHEN RENTING A GMC 2015 TERRAIN FROM NATIONAL CAR RENTAL IN PHOENIX AZ IN MAY 2015, UPON RETURNING THE VEHICLE WE NOTICED THAT THE SUN ROOF WAS SHATTERED. THERE WAS A SLIDING DOOR BETWEEN THE SUN ROOF AND THE INTERIOR OF THE VEHICLE AND WE NEVER OPENED THE SUN ROOF OR THE SLIDING DOOR AND WAS SURPRISED WHEN THE SUN ROOF WAS SHATTERED. WE WERE CHARGED BY NATIONAL CAR RENTAL $750.00 FOR THE REPAIR AND STILL CAN'T FIGURED OUT HOW OR WHEN THIS HAPPENED. WE DIDN'T EXPERIENCE ANY EXTREME HOT PHOENIX TEMPERATURES DURING THAT TIME AND THE VEHICLE WAS PARKED IN A GARAGE WHEN NOT USED. WE DIDN'T EVEN KNOW THAT THERE WAS A SUN ROOF AS WE WERE TRANSPORTING OUR 1 YEAR OLD GRAND DAUGHTER AROUND IN AN INFANT SEAT IN THE BACK SEAT. IF WE WOULD HAVE EVEN KNOWN ABOUT THE SUN ROOF WE WOULDN'T HAVE OPENED ANYWAY. WE DON'T KNOW IF WE RENTED THE VEHICLE THAT HAD THIS DAMAGE BEFORE WE LEFT THE RENTAL AREA OR NOT AS WHO EVER LOOKS FOR DAMAGE ON TOP OF A RENTAL VEHICLE AND WE ALWAYS CHECK AROUND THE VEHICLE, WE WILL NOW CHECK AND PROBABLY NEVER RENT ANOTHER VEHICLE WITH A SUN ROOF. IT IS UNFORTUNATE THAT RENTAL CAR COMPANIES HAVE POLICIES THAT NEVER ALLOW THESE TYPES OF DAMAGES TO BE REPORTED WHEN SAFETY IS AT RISK. UPDATE 9/15/15*CW *CN
POWER TRAIN,FUEL/PROPULSION SYSTEMApril 6, 2015
WHILE SWITCHING LANES IN TRAFFIC ( AROUND 15 MPH), THE VEHICLE SHUT OFF (INCLUDING RADIO GAUGES AND ENGINE). PUT ON HAZARDS, SWITCHED FROM DRIVE TO PARK, AND RESTARTED THE CAR. *TR
VEHICLE SPEED CONTROL,ENGINEMarch 23, 2015
TO WHOM IT MAY CONCERN, YESTERDAY, 3/22/15, MY WIFE AND I WERE DRIVING WHILE CAROL TOOK HER FOOT OFF THE GAS PEDAL AS WE WERE APPROACHING A STOP LIGHT. AT THAT TIME THE CAR STARTED ACCELERATING. IS THIS A NEW PROBLEM OR HAS IT BEEN REPORTED BEFORE? WHO DO I CONTACT TO INVESTIGATE THIS ISSUE AND ENSURE THAT MY VEHICLE IS SAFE? MY DAUGHTER BOUGHT A 2014 GMC TERRAIN LAST YEAR AND I'M CONCERNED ABOUT HER VEHICLE AS WELL. *TR
STEERING,SERVICE BRAKESMarch 5, 2015
WHILE MAKING A RIGHT TURN AT THE BOTTOM OF A FREEWAY OFFRAMP THE KEYS ON THE KEYRING ATTACHED TO THE KEY IN THE IGNITION GOT STUCK IN THE STEERING WHEEL. THIS BRIEFLY PREVENTED ME FROM EXITING THE TURN, AND THEN WHEN THE KEYS BROKE FREE THE CAR HAD TURNED ITSELF OFF!! I HAD NO POWER STEERING, NO POWER BREAKS AND NO HEADLIGHTS. I WAS ON A SLIGHT DOWNGRADE AND WAS ABLE TO COAST TO THE NEXT BLOCK WHERE I TURNED RIGHT OUT OF TRAFFIC BEFORE COMING TO A FULL STOP. I WAS THEN ABLE TO RESTART THE CAR AFTER PUTTING INTO NEUTRAL (OR PARK, DON'T REMEMBER). THE KEYCHAIN THAT GOT STUCK WAS FROM ENTERPRISE RENTAL AND HAD 2 KEY-FOBS ON IT PLUS A PLASTIC ID TAG ON A SMALL WIRE RING. THIS, COMBINED WITH THE POOR PLACEMENT OF THE IGNITION SWITCH, HAS RESULTED IN MY HITTING THE KEYS WITH MY HANDS WHILE STEERING SEVERAL TIMES SINCE RENTING THE CAR 5 DAYS AGO. THE IGNITION SWITCH IS LOCATED VERY CLOSE TO THE WHEEL AND THE IGNITION KEY WHICH STICKS OUT OF THE LARGE KEY-FOB IS VERY CLOSE TO THE STEERING WHEEL EVEN WITHOUT OTHER KEYS ON THE RING. TESTING THIS IN MY DRIVEWAY IT IS VERY EASY TO TURN THE CAR OFF WHILE IN DRIVE. VERY SCARY! *TR