352 consumer complaints have been filed with NHTSA for the 2019 Ford Fusion. Click any complaint to view the full owner description.
This vehicle is another of many that is suffering from coolant intrusion due to Fords faulty design. This 2.0 has 68 thousand miles and needs a new engine. This has been a known problem for this engine between 2013 and 2019. We were sold a new car that would be reliable for years, it’s not. Now we may be out upwards of $10,000.00 for a car we just paid off a year ago.
Coolant intrusion into cylinder #2 in my 2.0L Ecoboost engine. This gives a rough engine start and a misfire code for cylinder #2 on cold starts. After warmup, the engine code is not active and misfire goes away when the coolant is burnt and sent through the exhaust. This also caused the car to overheat as the coolant was dropping to a low level. There was no indication of the low coolant level until the overheating.
Coolant intrusion of engine
See attached document for complaint.
Rear back up camera turns on when in drive or in park and when in reverse I’ll get a blue screen that will stay on till I turn the car off
The car will not shift. The bushing or shift cable is broken.
Coolant intrusion, motor destroyed by coolant due to faulty ford design
I have a 2019 Ford Fusion hybrid titanium, and it is exhibiting issues of a recall that Ford has issued for my year making model. But not specifically for my Vin. The recall is for the A.P.I.M. module and is a software glitch that although leave the infotainment system with a black or blank screen or right after using the backup camera, the backup camera will stay on the screen for some time and it states on the recall that it is a safety concern due to being a distraction for the driver on top of that, it will not remember any device I pair to it via Bluetooth, it will not remember navigation presets or any destinations I previously routed to with the navigation system. Every time I turn my car on for some reason it starts the navigation system with the route to my parents address. Also sometimes the screen will be unresponsive and unusable untill next ignition cycle. It kills my 12v battery because the screen will stay on after vehicle is turned off. This happens every ignition cycle
This 2019 Ford Fusion (2.0L EcoBoost, 6F35 transmission) has had THREE identical flexplate/flywheel failures (GSAR code 6375), each diagnosed by a different Ford-authorized dealer. FAILURE 1 (Nov 2021, 51k mi): Lost power at highway speed on interstate. Coasted to stop, would not restart. Broken flexplate. Ford repaired under warranty, reimbursed all expenses. FAILURE 2 (May 2022, 59k mi): Would not start, starter whined. Same diagnosis - broken flexplate. Ford repaired under warranty, reimbursed all expenses. FAILURE 3 (Feb 2026, 133k mi): Broke down on busy road. Police responded with emergency lights until tow arrived. Same diagnosis - broken flexplate, free spinning. Ford REFUSES repair despite confirming Customer Satisfaction Program 22N12 applies to this vehicle. SAFETY: Each failure causes sudden complete loss of drivetrain function with no warning. Failure 1 was at highway speed. Failure 3 required police response on a busy thoroughfare. The manufacturer issued CSP 22N12 acknowledging this defect. A manufacturer rep confirmed on 3/20/2026 that the program applies to this vehicle, then refused coverage citing mileage. The flexplate part was revised (suffix D to E) between failures, indicating the manufacturer knew the original design was defective. Three dealers, three techs, identical diagnosis each time. Vehicle is at dealer, available for inspection.
Dealer diagnosed coolant intrusion into cylinder 2, confirmed through a pressure test and borescope inspection. The dealer referenced TSB 19-2346.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System), and the vehicle was taken to the dealer, where the interim repair was performed because the final remedy was not yet available. However, upon following up with the dealer, the dealer informed the contact that the recall was marked as completed. The manufacturer was contacted and informed the contact that the vehicle recall history confirmed that the dealer had only performed the recall interim repair. The contact filed a complaint against the dealer with the manufacturer. The manufacturer informed the contact that the dealer would be contacted to correct the issue. The contact was awaiting a call back from the manufacturer. The contact had not experienced a failure.
Coolant leaking into cylinders on my 2019 Ford Fusion 1.5L EcoBoost—white smoke, rough idle, and wont start now. Ford's 21N12 program expired before I could get it fixed. Tons of owners report the same; it's a safety hazard.
2019 Ford Fusion equipped with the 1.5L EcoBoost engine has experienced overheating and misfire issues, linked coolant intrusion into the engine cylinders, which can lead to engine overheating and potential fire hazards. This is a KNOWN issue by Ford but they have not issued a recall, or even let me know in the 6 years that I have had the vehicle.
Coolant intrusion in engine per a diagnostic visit my local ford dealership on 1-30-26 , on my 2019 ford fusion apparently a known issue problem on the ford fusion
Engine catastrophicly over Revs when charging and plugged in phev plug.
Hello, The car has 55000 miles right now, It has shifting problem from 1st to 2nd and 2nd to 3rd gear. I dropped it at the Ford Dealership (Koons Ford Woodbridge, Woodbridge, VA 22193). The Dealership informed me that the vehicle is not covered Under and warranty or Customer Satisfaction Program. The symptoms on my vehicle are same as of Bulletin 22N12, the manufacturing plant is also the same as mentioned in bulletin 22N12, but neither the dealership nor the Ford Customer Service is helping me out. The dealership told me to get the vehicle repaired first and wait if the vehicle ever falls in the warranty and I will be reimbursed. If am looking for help to resolve this matter. Thank you
My daughters’s 2019 ford fusion/4dr sdn/sel/fwd began to run hot and my son checked and notice low on coolant. He filled back up and vehicle ran with no problems. A day or so later noticed again and my husband checked again and realized again and low again and checked all and no apparant leak in lines or hoses but short drive again to check it began to overheat and check engine light came on and he read up and becoming aware of issue with this coolant leak into cylinder. He took to Sullivan Ford dealership and confirmed pressure test of coolant in cylinder # 1 and had to replace engine assembly. No offer by Ford to assist. Total cost 10,115.66 For know issue per faulty engine design that was risk for fire and safety issue.
Vehicle has a known Ford 2.0L EcoBoost coolant intrusion / head gasket defect per multiple complaints on different forums on recently googled searches. At approximately 126,000 miles, vehicle began losing coolant with no visible external leaks, producing white smoke on startup, rough idle/misfires, and check engine light. Vehicle also began overheating intermittently. Heating system stopped working, indicating coolant flow failure. Symptoms are consistent with internal coolant intrusion into cylinders due to head gasket failure, a widely reported defect in Ford EcoBoost engines. Issue presents a safety risk due to potential engine failure while driving, loss of power, and overheating. Vehicle requires major engine repair or replacement. This failure occurred despite regular maintenance and appears to be a premature engine defect, not wear and tear. I was recently at the dealership on December 8th with no other issues detected after they replaced a part on my car that failed that I had to pay for ( a P175B-00 ). This had nothing to do with what is going on currently, they ran tests at this dealership and did not detect anything as of December 8th. This was at a ford dealership. Tests were ran and inspected by manufacturer. Fast forward to a week ago I started having the above symptoms and this was diagnosed by family-friend auto mechanic. I have had multiple issues with this car. The transmission blew at 50 thousand miles, the sun roof leaked ( the seal for the sunroof was defective) into my prnd control shifter causing thousands of dollars in damage, a P175B-00, causing my car to not be able to park, causing chaos for weeks. I have only owned this car since December 2020. I still owe 7 thousand on this vehicle and I am at a complete loss. I really just want ford to take accountability for this make and model as it never fits the guidelines for recalls on anything. I want justice for myself and others with these multiple issues coming from ford cars.
Engine diagnosed with coolant intrusion problem into the engine cylinders. Car failed at 138k needing 12k repair from Ford dealership which is more than the value of the car. Transmission shifter bushing went out also in this car even though Ford did a recall for previous years of the model the issue has not been fixed.
Backup camera keeps going blank with a blue screen also back up camera stays on for a few seconds while driving then the screen turns blue having to do a soft factory reset to the system. Transmission shifts prematurely or kicks down weird. Shifting from park to drive makes a klunk and clicking sound not smooth or quiet at all.
Known issue with flex plate: rattle noise that gets progressively worse over time and especially when in colder weather, the cold start & when idling causes the rattle noise to be worse, over the past two years the rattle noise is still there but now with some vibration as well. In 2023, took in to ford dealership & told rattle noise was normal & not significant enough to replace (mentioned the Ford CSP notice of the issue), progressively over the last two years rattling has been getting worse (especially when idling), took it to different ford dealer and they confirmed it has been the flex plate (but now is outside of the CSP coverage). No engine warning lights were on, which is more concerning as the rattling and vibrations worsen over time. Was told that if not fixed the whole car could stop & break down, which poses a safety risk. Multiple other customer complaints about safety issues and concerns with this known issue of flex plates cracking that ford is not taking responsibility for as the CSP doesn’t cover vehicles over 10yrs old or over 100,000 miles— leaving drivers with unsafe vehicles with crack flex plates.
The rear view camera operates intermittently. Sometimes it works fine, other times the picture is blank or is extremely blurry with horizontal lines through it or the screen just displays snow. Sometimes it works, other times it doesn't. it can work in the morning, but not when I leave to go home after work. It can works for days, then not work for days. I called Ford due to an article that came across my news feed about rear camera recalls, but Ford said I'm not covered. This has been going on for several months now. A dealer wanted to charge several hundred dollars to check it out, but I didn't want to pay. To me this should be covered under warranty.
10/2024 We noticed coolant was low. filled and kept watch. around 95,000 miles 6/2025 Just hit over 100,000 miles. engine misfire cylinder 3. brought it in, coolant was low, filled and replaced spark plug. 8/2025 engine misfire cylinder 3. brought it back in completed cleaning kit 8/2025 engine misfire cylinder 3. brought back in (2 weeks later). checked further and recommended a valve replace, and we needed to take it to a Ford dealership to replace 10/2025 brought into Ford dealership, coolant leaking into engine, need new engine. Ford will not cover. This is a safety issues as engine could cause fire, if coolant runs to low.
I am reporting a serious safety defect involving the transmission system of my Ford Fusion, specifically related to the valve body and torque converter. The malfunction of these components causes sudden, unpredictable surges or lunges in acceleration, even when the vehicle is being driven at steady speeds or when lightly applying the accelerator. The issue appears to stem from improper pressure regulation or fluid flow within the transmission valve body, which causes erratic shifting and delayed engagement. When this malfunction occurs, the torque converter can fail to properly manage torque transfer, resulting in sudden and forceful forward motion of the vehicle. While driving on a highway at approximately 65 mph, my vehicle suddenly lurched forward aggressively, as if it had downshifted or received a surge of power without any change in throttle input. This caused the car to rapidly accelerate momentarily, nearly causing me to lose control. The unexpected forward thrust startled me and forced me to take immediate corrective action to maintain my lane and prevent a collision with a nearby vehicle. In another instance, while slowing down to a stop, the car lunged forward again instead of decelerating smoothly, nearly causing me to roll into an intersection. This created a dangerous situation for myself, my passengers, and surrounding traffic. This defect creates a significant risk of collision due to the vehicle’s unpredictable acceleration behavior. The driver cannot reliably control speed or anticipate when the car may suddenly surge forward. The issue compromises both vehicle stability and driver reaction time, particularly at higher speeds or in traffic. If this problem were to occur in a congested area, at a stoplight, or near pedestrians, it could result in a serious crash, injury, or fatality. The failure of the valve body and torque converter in the Ford Fusion represents a critical mechanical defect that directly impacts safe operation of the vehicle.
Drove home from work 10/7/25 no issues. Parked the car no issues. Son went to leave and the car just stopped functioning. OEM issues I believe is what my son stated with the computer system. Brake is down and won’t release. Won’t start, sounds like it is even when we aren’t touching anything. Asking for goodwill / Good faith extension on the recall for this vehicle
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available, and the recall was put on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer for further assistance. The contact had not experienced a failure.
According to Auto Zone, after being placed on scanner, the power train system (P0456) has a evaporative emissions system leak (very small leak) diagnosed at 76,919miles. Ford dealership says they cannot find a problem. When I put gas in the car I have to sit and wait at least 10 minutes before my car will start again. It takes a couple of tries and much hesitation, but it will start. Once you get started it has difficulty accelerating or may slow down on its own. Again, Ford dealership reports they can't seem to find a problem. When I told them the problem, they came up with a price to charge me to fix something they could not find. Ridiculous!! My ford app clearly states check engine problem detected, but nooooo they cannot find anything wrong. Two different dealerships. Thank God I keep my paperwork because others are complaining of the same thing. They have to put the pen to the paper or we will never get a recall.
When I put my car in reverse, the backup camera FREEZES and stays on when driving down the road. Sometimes the backup camera turns blue and stays blue when driving down the road. This increases a chance of a crash risk. My 2019 Ford Fusion is not on the recall list and should be. Mountain View Ford in Chattanooga, TN has confirmed my backup camera freezes and turns blue. This backup camera issue began approximately April 2025.
Check engine light was on and off intermittently for a few months starting in march of 2025. No immediate problem then, vehicle had 89 90k miles. In August. The vehicles coolant was leaking into the engine . Rendering a misfire in the cylinder and blowing the head gasket after mechanical diagnosis but not checked immediately due to symptoms not occurring till after a few weeks in August.Car not once over heated but then would not start. The car would then not go past a 40 mph without the transmission pushing very hard. After 3rd party mechanic diagnosis, I looked into potential recall on Fords website and in fact there was one but I was never notified of. So I contacted ford . The said yes, your car is under warranty, however after taking it in, they refused to repair the damages since the problem occurred 10k miles passed the mileage listed on the warranty for the repair. The car is unsafe and not drivable and the issue, which they knew would occur, did not happen till 10k miles passed Fords set parameters in which even if I took it in at that timeframe listed, the problem was not noticeable to be fixed. Very unsafe and unfair to the consumer.
Engine coolant intrusion in cylinders 2 and 3. This is a known issue with my particular build of car (4 cylinder 1.5L eco boost engine)
sometimes when i get in the car and put my seat belt on i can be driving and it unclip tey to put it back in and it want go have to play around with it before im able to clip it into the other part for safety. my safety is put at risk cause when im driving the seatbelt un hooks. no cant afford to take it because it cost almost 200.00 to diagnose any problem with the car.no warning light or anything also sometimes my car say my blind spot camera are not working and it will pop up on my dash. my back up camera instead of it showing whats in back of me it sometimes show whats in front of me
The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the contact heard an abnormal popping sound. In addition, the contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle decelerated unintendedly. The check engine warning light was illuminated, and the vehicle stalled. The vehicle was taken to an independent mechanic, where it was diagnosed with EVAP failure. The contact was informed that the EVAP canister needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced an unknown recall with a similar description of a failure; however, the contact was informed that the VIN was not under recall. The failure mileage was approximately 130,000.
The rear backup camera when in reverse shows a blank screen. When switched to park or drive, a message appears on the screen that says camera unavailable with a warning sign. This began early June 2025. It does not happen every time but it is more often than not. I have had this looked at by a Ford authorized dealer however the problem would not arise for them to see it in action. Yes I can use my mirrors but it is useless to have a safety tool on a vehicle that is defective.
Coolant is intruding into the engine, with no sign of a leak. There was a TSB 22-2229 issued that my car falls under, but ford claims they are not at fault to pay for it. This was a manufacturing error, and was at no fault of my own. My car has less than 60k miles on it. A check engine light came on for cylinder 3 misfire. There was no warning signs that an engine failure was occurring. The car is not driveable as it could overheat at any moment.
I have a 2019 ford fusion turbo engine and everytime I accelerate the turbo is wicking into the pcm the control module which is causing hazards sucking as at random times whenever I turn left the steering wheel with get stuck and the brakes will lock for a couple seconds and then go back to normal. I had Meineke do a diagnostic on the car and they showed oil in the pcm aswell as the loss of connection between the pcm and its sensors. They drove the car and while driving the car going 20mph the car is reading as going 100
The vehicle is having issues with not starting, white smoke coming from exhaust, multiple misfire issues, can not accelerate as car lags out in power. I had a mechanic do some diagnostic testing on it and he confirmed coolant is leaking down into the motor and the engine block is cracked. It currently is not drivable. Engine light started to come on and said it was the coil packs misfiring we changed them and it did not fix the issue. Put a brand new battery in as well and still won't start often. I have reported this to a law firm handling the case against Ford for this known issue. I have kids and do not feel safe putting them in this car as it is unreliable that could cause us serious injury.
Sunroof is leaking and maybe other areas. But it’s getting the ceiling wet around front are of the sunroof and starting to effect the radio playing and eventually probably the buttons on the ceiling
I purchased my car at 36, 380 miles and at 51,380 my torque converter has failed.Shift solenoid b stuck on. My warranty has expired in February. My car was well taken care of and should not have been damaged. Ford needs to fix this issue immediately. This is unacceptable.
Going approximately 55 Miles an hour on the freeway and my car starts profusely shaking. I pulled to the side of the highway tow truck comes up behind me. Ann, my cylinder 4 was noted to be misfiring. I had it towed to Midas and that is where it was determined that engine coolant leaked into my cylinders and now being told that my car requires a new engine!! Mind you i have already paid 5K to replace the timing chain because apparently my car skipped timing due to oil pan leak. Both of these issues are posted on TSB BULLETINS ON THE FORD WEBSITE. I am NOT GOING TO PAY 11K for a new engine not to mention the 5K I already paid and all my other maintenance that I have paid for. Ford was deceptive knowing selling these vehicles with a QA ISSUE! AND THEY REFUSE TO ASSIST THE CONSUMER. THEY NEED TO BE HELD ACCOUNTABLE FOR THEIR NEGLIGENCE!!
First, we will start with every time I turn my car to the left the steering wheel box and the brakes skid then the ABS sensor comes on Then we will start with the car every time I put it into a gear. It automatically goes back to park, and I cannot move the car in any direction. When the issue first started, I could reverse then when I put the car and drive in the middle of the street it would automatically go back to park which could cause a crash I only have video proof of this.
Internal coolant leak into cylinder heads causing overheating and engine failure. dealer confirmed diagnosis in writing. this matches ford TSB 19-2346, but ford refuses coverage since over 100k miles. This creates a safety hazard; vehicle overheats suddenly and can stall while driving.
My car is at 119,000 miles and 2019 ford fusion. I was driving on a local street when my cars warning popped up with a notice that my cars coolant was overheated. I immediately pulled over and turned off the car. My cars coolant tank was completely depleted. The problem was determined to be a coolant leak into cylinder 2. The check engine code of P0302 MISFIRE ON #2 CYLINDER. This issue had the potential to result in an engine fire and severe injury.
The vehicle had 115,000 miles and was diagnosed with an engine coolant leak which caused the need for the 1.5L Turbo EcoBoost engine to need to be replaced. However, my VIN for some reason unknown to me, was not included in the Engine Coolant Leak recall (21N12). I contacted Ford and was told I would be put in the Customer Satisfaction Program but only to find out the the representative I had spoken with gave me incorrect information and I was not able to be included in that Program. I’ve had to pay for about 2 years now a car payment on a car that has not ran and have been unable to get the car fixed. This needs to be addressed by Ford and taken care of and paid for by Ford in my opinion. I don’t know why my vehicle wasn’t included in this recall but clearly there were many more vehicles with this problem and a lot of customers are probably suffering as I am, still stuck paying for a vehicle that I cannot afford to get the engine replaced in. Shame on FORD!
See attached document for complaint. Text from attached document: Despite completing the interim repair, the vehicle still cannot charge, and my repeated inquiries, including under case number CXH-05041947-L 1V3X6, have been met with vague promises of replacement batteries being available "next quarter" with no resolution in sight. Furthermore, I learned on July 23, 2025, that Ford offered a buy-back program for affected vehicles that ended on July 1, 2025, which I was never informed about.
The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 60 MPH, the vehicle was shaking abnormally with the check engine warning light illuminated before starting to blink afterwards. The vehicle was steered over to the side of the road and restarted; however, the failure persisted. The vehicle was taken to an Auto Zone, where a handheld diagnostic machine retrieved DTC: P0304, C2008-13, C2007-13, and B1111-53. The vehicle was taken to the dealer to be diagnosed, and it was determined that there was coolant intrusion in cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,996.
The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 45-65 MPH and depressing the brake pedal, the vehicle made an abnormal waterflow sound. The check engine warning light was intermittently illuminated. The contact stated that upon scanning the vehicle with a code scanner, the contact retrieved a diagnostic trouble code related to a cylinder #2 misfire. The contact stated that upon replacing the spark plug in cylinder #2, the check engine warning light turned off; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the repair could not be covered under Ford Campaign Number: 21N12; because the vehicle had exceeded the mileage limitation. The failure mileage was unknown.
Purchased vehicle unknowingly part of program 19B37 that had not been completed. Coolant has leaked into the engine and now need s new engine. Does not qualify for service action 21N12 since original satisfaction program 19B37 was not completed and now past mileage. Now the vehicle needs an entire engine! Still owe on the car, warranties have all expired. Engine must ne replaced due to the reported coant defect that I was not made aware of at purchase. Good should fix this!
Yesterday, [XXX], I was driving my vehicle on [XXX] in rural Kansas, to drop my mother off at the airport, and my [XXX] daughter was in the vehicle. My vehicle's temperature went directly to warning status, and I was no longer able to accelerate. I immediately put my hazards on and tried to make my way to the nearest exit to ensure we were in a safe position. Ford knows that coolant intrusion is possible in the engine block. While discussing with Ford today on the phone from 11:07 AM until 11:34 AM, and being escalated to a supervisor, they said that nothing could be done on their end, and advised to contact NHTSA. The safety of myself and others was at risk because of the faulty manufacturing of the engine and coolant system, which they report is part of a customer satisfaction program, but this is a major safety concern because, in the event it was not midday and there were more vehicles on the road, there could have been an accident. Ford Customer Satisfaction Program 21N12 One-time repair for vehicles included in 19B37 This is a known issue Ford recognizes through their customer satisfaction program. They are unwilling to assist, although in 2022, I was under the mileage specifications included in the customer satisfaction program. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (Kearny Mesa Ford Service, 7303 Clairemont Mesa Blvd, San Diego, CA 92111) and they confirmed the problem, the problem still persisted after they performed checks and repairs, their response was "we are not sure what's causing the problem and we need more time to diagnose.".
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to Auto Zone where it was connected to a diagnostic machine and failure codes retrieved indicated that the failure was cylinder failure and a coil pack. The contact was informed that the cylinders and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with cylinder and head gasket failure. The vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was approximately 143,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 60 MPH, there was an abnormal rattling sound coming from the engine compartment. While the vehicle was stopped, the vehicle started shaking abnormally. On one occasion, while driving 10 MPH, the vehicle stalled. The vehicle was not able to be restarted and remained at the location for almost a week. The vehicle was then towed to the residence. The vehicle was taken to a dealer but was not diagnosed or repaired. The vehicle was then taken to an independent mechanic where it was diagnosed and determined that the flex plate was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000.
The contact owns a 2019 Ford Fusion. The contact stated that upon start the vehicle, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the head gasket was faulty and needed to be replaced. Additionally, the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,000.
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the engine overheated with the check engine warning light illuminated. The vehicle was taken to the local mechanic who replaced the water pump however, the failure persisted. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 75,000.
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was shaking abnormally at start-up. The vehicle was taken to the dealer however, a cause for the issue was not found. The failure persisted, and the check engine warning light illuminated. The contact's husband replaced the spark plugs and ignition coils; however, several days later, the failure reoccurred, and the spark plugs, and ignition coils were replaced an additional three separate times due to the persistent failure. The vehicle was then taken to an independent mechanic where a diagnostic test indicated that there was coolant intrusion into cylinder #3. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.
My car is part of a recall with Ford Motor Company - customer satisfaction recall 21N12 - I HAVE A COOLANT LEAK WHICH CAN CAUSE FIRE, and dealership refuses to help because my VIN number doesn"t show up as being affected. However in a letter mailed out by Ford Motor Company it states my vehicle is in fact covered under the saftey recall.. original recall letter was for 2013-2028 ford fusion ecoboost engines. Ford mailed out another letter saying that some 2019 models will experience same issue due to having the same engine. Ford did not mail out letters to 2019 owners for this recall. according to the recall , my car was built at the same plant and same time. I need my VIN number somehow attached to this recall so my dealership can do what is right. Fryer Ford in Ahoskie, NC refuses to help and I do not want to risk driving something that can catch fire. Please tell me what I need to do or verify that my car is in fact part of this recall. Thank you for any assistance in this matter
The contact’s daughter owns a 2019 Ford Fusion. The contact stated that when the vehicle was started, the check engine warning light illuminated. Additionally, the messages "Engine Overheated" and "Service Now” were displayed. The contact’s daughter attempted to drive the vehicle, but the vehicle had shifted into "LIMP Mode". The vehicle was pulled over into a parking lot and restarted, but the failure persisted. The vehicle was taken to the residence where a handheld diagnostic machine retrieved information that the cylinder head was over temperature. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
The contact owns a 2019 Ford Fusion. The contact stated that upon start of the vehicle, an "Engine Coolant Overtemperature" message appeared on the instrument panel and the Ford Mobile App. The contact attempted to drive the vehicle to an independent mechanic; however, the vehicle hesitated upon depression of the accelerator pedal. The contact drove the vehicle back to the residence and used a code reader to retrieve the "Cylinder Head Over Temperature" message. The contact's stepfather called the dealer and was informed hm that there was an undisclosed recall; however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.
The electrical system constantly discharges the battery. If the car is not started at least every three days, the battery discharges and must be taken to Ford to have the battery replaced. Ford customer service and the dealer know about this and have taken the position that as a customer I must go start the car because Ford cannot fix the problem, Unknown why they cannot fix it. To start the car every three days is very difficult for me because I am disabled and must climb stairs and walk to the street to manually start the car. Ford suggested using the remote start feature of furnished with the car by Ford. The remote start works but it is limited to remote starting the car two times and then you must go to the car and manually start the car. If I am unable to get to the car in time to start it, the battery goes dead and I cannot use my car in case of an emergency. Ford has been made aware of this, Ford says they agree it is a problem but that Ford Engineers won't remove the two start limit. Ford will not say why there is a two start limit. This could be fixed (limit removed) by just updating the software. Ford does not respond anymore when I ask them about it.
The car would periodically have white smoke coming out the exhaust I assumed it was bad gas and then all of a sudden it just had a ton of white smoke ended up being the the head gasket to the small block was bad and defective and Ford knew about it and did nothing about it. There was a safety performance alert, which I did not receive.The car is only six years old and I just paid it off.
The contact owns a 2019 Ford Fusion. The contact stated that while having a routine oil change, the mechanic observed a leak in the oil pan. The vehicle was taken to three dealers and one independent mechanic where it was diagnosed that there was an oil pan gasket leak and the oil pan gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
Coolant leakage (no warning light/alert for driver) cause significant damage to engine block. Damage lead to cylinder misfiring and oil leakage. Oil leakage/check engine light occurred same day, prompting scheduling service at Ford dealership. Ford service center states short block needs replaced and car is not safe to drive. Upon research, this is a known issue for this make/model/year and has an open customer satisfaction program that covers the cost of repairs. However, both service center and Ford Customer Service state this vehicle's VIN number is not included in the repair program, despite acknowledging this is the same problem addressed in the repair program. Ford Customer Service recommended submitting this problem and the car's VIN to NHTSA for possible inclusion in the outstanding recall.
A check engine light came on and our mechanic ran diagnostics to find that there was antifreeze leaking. He said it could be the head gasket but we needed to take it to Ford dealership. We took it in and were told that it is indeed leaking coolant into cylinder due to a crack in the cylinder wall. I am the original owner and have kept up with all maintenance in the 6years I have owned the car. I was told that Fors is “aware” of these issues.
The 6F35 transmission in BOTH of our Ford vehicles that we drive daily for work and school. The Ford Fusion is currently in the shop, but the Ford Escape is available for inspection. My safety was put at risk as my Fusion suddenly, without warning, stopped accelerating in the middle of a 2 lane highway, very unsafe. My daughter's Escape is putting her safety at risk because she has the same 6F35 transmission, the car is still "drivable" at the moment but not safely drivable, with the rough shifting between 2nd-3rd gear, the slow acceleration and sometimes won't go into gear, her safety is at risk. Like MANY other Ford owners with this transmission, the car will end up breaking down and needing $5000 in repairs. Yes the issue has been reproduced by the service center. No, Ford has not reached out to me, I have left 7 messages without any return calls, I have sent multiple emails that were returned to sender. There were no warning lights, messages or problems on the Fusion prior to this happening. I own two Ford cars that are both undrivable, I cannot get to work, my daughter cannot get to work/school. Ford is VERY aware of this transmission issue but will not issue a recall. Also at times when I put my Fusion into drive, from reverse, the backup camera would stay on for a few minutes which makes driving very hard/confusing and very unsafe. Ford needs to take accountability and issue a recall for vehicles with this defective transmission instead of ignoring the issues and telling buyers their vehicles are reliable.
The contact owns a 2019 Ford Fusion. The contact stated that while coming to a stop, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the flex plate, torque converter, and front pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
My front camera is often unavailable. I took it in multiple times and they couldn’t find an issue. Recently my back up camera has been acting up. It is unavailable most of the time, other times the screen is black, sometimes it’ll work and then cut out. There is a recall on other ford vehicles for this issue. I looked up if it needs a software update and it doesn’t. We’ve checked the camera and wiring harness and they’re both intact and in good condition.
Occasionally, the vehicle will drive in reverse when started and the shifter knob is turned to Drive (forward). This has occurred at least 5 times and the dealership has not been able to replicate the issue. So in their minds, it is not an issue. On one of those instances we noted that that shifter did not have any mode highlighted even though it was put into Drive. There were no warning lamps illuminated, no system messages. The car simply started to reverse when taking the foot off of the brake. The car had to be turned off and restarted multiple times to get it to go forward. This can be dangerous as one could inadvertently strike an object or person that is behind the vehicle.
In 2020, I received a notice from Ford that my 2019 Ford Fusion had a Customer Satisfaction Program repair. I took the vehicle to an authorized Ford Dealer in April of 2020 to have the repair completed, which to my knowledge was completed by the service technicians at Ford. Today, my car broke down while I was traveling to work. I was able to get it to an authorized Ford service dealer and they informed me that my engine was going to need to be replaced due to coolant leaking into the engine. According to Ford, they are not willing to help with the cost of fixing the engine, since my mileage is past what is stated on the CSP notice, even though this was supposedly fixed 5 years ago, way before the mileage that was required and the car was still under warranty. Now, I'm stuck trying to figure out how to pay for a new engine, when Ford knew about this issue and is unwilling to help their customers even when they do the right thing.
coolant intrusion in engine with less than 7 years of life and under 84k miles. wont replace engine with the program because it didnt get the pcm update beforehand. Never got a letter for it and my vin doesnt say im apart of the program even though my car was build in the time frame and plant that they had this coolant intrusion issue.
Coolant intrusion that Ford knows happens with these cars even with maintenance now they want me to pay 10k to get a new Engine with an updated part.
Ford 2.0L EcoBoost engine. 2017-2019 Fusion. Also, in 2 other Ford and Lincoln models. I bought 2019 Fusion used and car has just under 69000 miles. Due to a known engine defect there can be coolant intrusion into a cylinder. In my case #2 cylinder. See TSB # 22-2229 from Ford. Check engine light came on. took to dealer and replaced 1 ign coil and 4 spark plugs. Thought issue resolved until check engine light came back on. Returned to dealer and advise that engine needed replacement. If continued to operate engine could lock-up while driving thus creating a safety for myself and others on the highway. Ford knows of this defect caused by their design of the block.
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle stalled. There were no warning lights illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed that the flex plate was loose. The vehicle was then towed to a dealer, where it was diagnosed with a cracked flex plate. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 56,660.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 82,000.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire, with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 108,831.
The contact owns a 2019 Ford Fusion. The contact stated that while starting the vehicle, there was a loud clanking noise coming from the engine compartment, with the check engine and transmission warning lights illuminated. The vehicle was able to restart. The vehicle was towed to the dealer, where it was diagnosed and determined that the flex plate had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 126,000.
The failure occurred in the engine block or head gasket of the 2.0L EcoBoost engine, leading to coolant intrusion into the cylinders. Yes, the affected engine components were inspected by local dealer and confirmed long block issue. The safety of the driver and others was put at risk due to the potential for: Sudden engine misfire or stalling, which could lead to a loss of power while driving. White smoke from the exhaust reducing visibility for other drivers. Engine overheating, which could cause a breakdown in traffic or on highways. Yes, the problem has been reproduced and confirmed by a Ford dealer and/or independent service center through diagnostic tests, which identified coolant intrusion into the cylinders. The vehicle has been inspected by the manufacturer’s authorized dealer during diagnostic testing to confirm the issue. It has not been inspected by police or insurance representatives. Yes, warning lamps and other symptoms appeared prior to the failure, including: MIL (Check Engine Light) with DTCs such as P0300-P0304 White exhaust smoke, indicating coolant burning in the engine. Engine running rough, especially during cold starts. Low coolant level, requiring frequent refills, with no visible external leaks. These symptoms first appeared [insert time frame or mileage if known].
1.5 liter Engine built in 2019 has Antifreeze Leaking inside cylinder 1 needs Complete Engine. Also a recall on Electrical System propulsion System and Traction Battery Management System ENERGY Control Module Part Number: 23533.
The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 30-35 MPH, the "Engine Coolant Overtemperature" message was displayed on the instrument panel. The accelerator was depressed and failed to respond as intended. The vehicle started losing motive power. The contact was able to coast to the side of the road. The contact inspected the vehicle and noticed that there was no coolant inside the reservoir. The contact added coolant to the vehicle. The vehicle was restarted, and the contact drove to the residence; however, the failure recurred, and the coolant reservoir was empty. The vehicle was taken to the dealer, and it was diagnosed and determined that the radiator had failed. The vehicle was repaired. The dealer diagnosed the vehicle again and confirmed coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was approximately 38,500.
re. recall 23V-440 Issued June 2023 as of March 2025 (one year and 9 months later), on remedy. they now claim one will be available 3Q25, but they also estimated a fix 3Q24. this is an UNACCEPTABLE amount of time to not have a fix and have a formal recommendation not to charge the vehicle.
In 2023 I was experiencing engine issues. There was a check engine light that continued to come on signaling a cylinder misfire. I replaced the sparkplugs and coils however the issue persisted so I made an appointment to bring it to a Ford Dealership. The Ford dealership contacted me to advise that the issue I was experiencing is a known issue with the Ford Ecoboost motor where coolant ends up leaking into the cylinders causing a failure. This is a huge detriment to safety because I could have had a vehicle fire, or my car could have seized up on the highway while I was driving had I not gotten this to a dealership. I contacted Ford regarding the issue and their response was alarming. Since I was slightly over my warranty my vehicle was not covered for any repairs and they would not address the issue despite it being a known problem with these motors. I was stuck with a 7,000 dollar repair bill and "save your receipts and hope for the best" from Ford. Their negligence was alarming and after doing much research I have found that there still was not a recall issued and many people have experienced this issue.
The contact's daughter owns a 2019 Ford Fusion. The contact stated that the vehicle failed to start on the first attempt. The contact stated that once the vehicle was started, there was a white-colored smoke coming from the exhaust pipe. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic and was diagnosed with cylinder #2 misfire. The spark plugs were replaced; however, the failure persisted. The vehicle was then taken to a dealer where a diagnostic test was performed, and the result was coolant intrusion into cylinder #2. The contact was informed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle shuddered and loss automotive power. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the independent mechanic where it was diagnosed that the coolant reservoir tank needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a different independent mechanic where it was diagnosed that the engine needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.
See attached document for complaint.
Coolant leak in engine
During the month of dec 2024 my car didnt start. I called Triple A to jump start my car to get home. During Christmas break of 2024 i purchased a brand new battery and now a month and two weeks later the battery is completely dead again. Sometimes is hard to get the car up to speed and feels like it struggles to maintain it as well. The electrical system also kicks my radio connection off and on while driving. The first incident happened dec. 21,2023 and the second incident happened Jan. 27,2025.
Window tint on passenger back side window and rear window is so bad that it impairs viewing
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine was overheating with the temperature warning light illuminated. The vehicle was restarted, and the contact added coolant to the coolant reservoir; however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 86,300.
See attached document for complaint
The contact owns a 2019 Ford Fusion. While the contact's son was driving at an undisclosed speed, the cruise control failed to function as intended. The contact stated that the vehicle was shaking erratically, and the brakes independently activated. Additionally, the check engine warning light was illuminated. The contact stated that the failure had occurred while her son was driving on a busy highway. The vehicle was pulled over to the shoulder of the roadway. The vehicle was towed to the dealer where it was diagnosed with a failed electric actuator. The contact was informed that the electric actuator, gaskets, and spark plugs needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 82,000.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Transmission failing at 58940 miles on the car. Tour converter clutch is constantly engaging and disengaging. Symptoms started within to last 5000 miles and is quickly getting worse.
The contact owns a 2019 Ford Fusion. The contact stated that while depressing the accelerator pedal, there was a loud whining sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine flex plate had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 64,000.
The contact owns a 2019 Ford Fusion. The contact stated while operating the vehicle, there was an abnormally severe shaking and vibration coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 120,547.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle started losing motive power. The contact stated that the vehicle was making an abnormal humming sound under the floorboards. The contact stated that an unknown warning light and the “WRENCH” symbol was displayed on the instrument panel. The contact was able to exit the highway however, the vehicle was no longer able to accelerate as designed. The contact stated that while depressing the accelerator pedal, the vehicle was only revving. The contact had the vehicle towed to a local dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 99,000.
a coolant leak in my 2019Ford Fusion cause significant corrosion within the engine due to the coolant leaking into the cylinders, and now I have to pay out of pocket to replace the engine, a known problem that ford is aware of with their cars.
The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that on several occasions the vehicle failed to start. The vehicle was taken to the local dealer who replaced the battery, but the failure persisted. The vehicle was taken back to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 33,084.
The contact's wife owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shuddered abnormally. The contact discovered that smoke was coming out of the exhaust. The contact researched and was made aware of an unknown recall however, the VIN was not included. The vehicle was taken to a dealer where it was diagnosed that there was internal coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,900.
The contact's son-in-law owns a 2019 Ford Fusion. The contact stated while the driver was driving at approximately 55 MPH, the vehicle stalled. The driver was able to coast to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a catastrophic transmission failure. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 78,000.
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an existing recall "Phev battery cell degragation" from Ford. Here is the Campaign/NHTSA#: 23S33/23V440 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The Fire Marshall and the Police was present and we had Police report(case num: [XXX]) and Fire Marshall report(case num: [XXX]) 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: I did notice an unusual behavior, like minutes before the fire the AC fan suddenly turned up blowing a non cold air, I attempted to turn off the vehicle 2 or 3 times until the fan and the vehicle completely turned off. I turned it back on to have AC again and it was good, after like less than 5 minutes I turned off the vehicle to get out of the car with my kid to drop him in his school. Minutes after I returned to the car, there was already smoke, had to call 911 after that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A wrench warning light came on, and a warning "SHIFT SYS FAULT Service Required" appeared on the dashboard. This warning appeared when I tried setting the dial to park in the car, and the "P" on the dial was blinking. I could not put the car back in park and had to apply the emergency brake to ensure the car stayed parked. Luckily I was back at home when this happened and was not out in public where this could have caused an accident if I was not able to switch from reverse "R" to "D" for example. After checking online and physically checking the part myself I found the issue to be with the transmission shifter bushing (part # KV6Z7K340A) being missing/degraded. This follows the same issue noted in recall #22V413000 which was for the 2013-2016 fusions, but it should be expanded to the 2018-2020 models too. The vehicle has not been officially inspected due to the fact it cannot be driven anywhere, however, I have ordered the parts from the local Ford dealer for replacement. The failure mileage was 82,670 miles.
2019 Ford Fusion SE 1.5L. Not made aware of CSP on my car. Have dealer notes saying my car wasn’t listen in OASIS for notification. Although when I found the CSP online my car is an “affected vehicle”. I now have low coolant, white exhaust smoke and severe knocking from my engine. I had a first ever reported issue to the dealership in 05/2023 where my car stalled out and dash lights illuminated. They ran codes and the only documented code in the service paperwork was P0222. They found a “chaffed wire”. They did not upgrade my PCM. Although by 05/2023 that was the recommendation on the CSP for the dealership to do after previously failed bandaid fixes by Ford. My car will be going to the dealership on 12/9/24 to address my concerns and request all of my detailed service records. And really figure out why exactly the dealership didn’t complete ANYthing issued in the CSP especially when I was taking my car to the dealership for routine maintenance. I am within the 6 or 7 years and 84k miles or whatever it is now. It continuously changes but honestly I am quite upset that faulty engines aren’t being recalled by Ford but Ford will issue a recall on BACK UP CAMERAS. Like seriously. Engine > camera A faulty back up camera is probably not the same level of fire/safety risk as the faulty engines Ford continues to refuse to recall.
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was difficult to start after refueling. The contact stated that several attempts were needed to start the vehicle. The contact stated that the failure was a recurring failure. The contact stated that the check engine warning light was illuminated and remained constantly illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the canister purge valve was stuck and needed to be replaced. The vehicle was repaired. The contact researched online and became aware that the failure was a known failure; however, there was no recall on the VIN. The manufacturer was not informed of the failure. The failure mileage was approximately 66,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle went into limp mode with the check engine warning light illuminated. The contact pulled the vehicle over to the side of the side. The contact inspected the vehicle with a vehicle scanner and received two error codes p0302 -cylinder misfiring and p1299 – cylinder overhead failure. The vehicle was towed to the dealer where it was diagnosed that coolant leaked into the cylinder which caused the long block to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139, 870.
Flex plate cracked at 84000 miles. It is currently at a Ford dealership being repaired at my expense. The car exhibited a rattling noise at idle near the bell housing. Had the part in question shattered at highway speeds, the results would have been catastrophic. There were no warning indicators other than the rattling noise. From researching this issue, it seems to be a widespread problem with the 1.5l eco boost, but it is not part of the recall.
The lower latch/tether fails to secure the car seat. Any time that the lower latch is tightened for installation, it becomes loose within an hour of installation. The car and car seat were taken to the local fire department to be installed by a certified installer and it still came loose within a hour of installation. The lower latch will not remain sufficiently tightened and the unoccupied seat can move horizontally, laterally and vertically about 3-4 inches. The seat will loosen even when unoccupied by a child.
I purchased the car from countryside dealership. The car had a roaring sound going on which I thought was to do either the tires. I took it back 3 days later because that’s the o ky appointment they had . They told me it was possibly my transmission not my tire at all! Definitely got a second opinion and it was both wheel bearings. Fast forward a couple months the car starts acting weird running like it’s almost out of gas just real bad idling. Took it back it was nothing they said then it just starts running hot my coolant is gone and now my car has a blown engine and I have no way to prove this is a recall defect besides it’s the same mechanical issues that the other fusions have recalls on ! I know this is a long shit but could my car be inspected to prove a recall s missed on my year or what can I do I have no way to replace this motor and I’m still makin the payments every month and it can’t even be driven
The contact owns a 2019 Ford Fusion. The contact stated that upon inspection it was discovered that coolant level was extremely low. While driving at various speeds, the vehicle would not properly accelerate, with white exhaust smoke coming from the vehicle. The vehicle then failed to start and was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 115,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at approximately 65 MPH, the engine started running rough and then the vehicle stalled. The contact stated that the vehicle was blowing white smoke from the exhaust and was idling rough while starting the vehicle in the morning. The contact stated that the "Coolant Overheating" warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into the engine block. The mechanic recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB: 19-2346 - Coolant Intrusion into the Engine Block (Engine and Engine Cooling). The failure mileage was approximately 83,000.
Coolant leaking into engine due to the head gasket issue - 2.0L woth eco boost engine - same thing in a 1.5L on fusions but ford or no one will recall it- same issue
The contact owns a 2019 Ford Fusion. The contact stated that there was a significant amount of smoke coming from the exhaust pipe at start-up. There was no warning light illuminated. Additionally, the contact stated that the vehicle had experienced excessive coolant consumption. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine block. The mechanic determined that the engine block needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and informed the contact the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.
Took my car to get looked at due to car overheating, jerking and smoke coming from muffler within a few weeks turns out air coolant leaking into engine. Had to get new engine paid $5,500.
RE: outstanding recall issued 7/17/23 unresolved as of 11/16/24 UNACCEPTABLE DURATION Unable to operate as intended using rechargeable battery which used to comprise 90% of my driving miles. Significantly increased fuel costs for 14 months and counting.
The contact owns a 2019 Ford Fusion. The contact stated that upon starting the vehicle and shifting the gear selector into the drive position the vehicle shifted back into park on its own. After which a warning message displayed reading "Transmission shifter fault." The transmission warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the shifter bushing. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 131,000.
Ford had a TSB 22-2322 and previous recalls due to coolant intrusion for vehicles equipped with1.5L engine instead of long block replacement ford is requiring short block replacements vehicle has been in service almost 2 months and has had engine replace twice in 1 year span and now needs a cylinder head replacement due to engine overheating and leaking due to those coolant intrusions and I’m expecting to pay out of pocket which is extremely frustrating
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle would misfire, with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the cylinders of the engine which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.
Flex plate cracked
The wrench light came on and a warning stating "SHIFT SYS FAULT Service Required" showed. The dial shifter would automatically go back to "P" after shifting to "R" or "D." At first it would drive but would not go in reverse. My daughter had driven to work and the car stalled just as she was leaving the parking space, but lurched a few times as she tried to figure out the problem. If she had been on the street, this could have caused an accident. I bought a replacement part (Transmission Shifter Bushing Transit Connect) from a Ford dealership and fixed the problem. The cap and connect had disintegrated. The wrench light went away and the car was fine for two months. The part disintegrated again today. The car has not been inspected by any representatives.
The contact owns a 2019 Ford Fusion. The contact stated while driving 15-20 MPH in light rainfall, the windshield wipers were activated and the front driver's side windshield wiper suddenly reversed, struck the cowl, and seized. Additionally, the contact stated that there was a significant amount of smoke coming from underneath the driver's side hood, reducing the visibility of the roadway. The contact attempted to deactivate the windshield wipers using the switch; however, the wipers failed to respond as needed. The contact pulled over to the side of the road and turned off the vehicle. The contact opened the hood and allowed the smoke to dissipate. The contact then drove to the residence. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper motor had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 37,000.
Rattling/clunking noise. When to an Auto repair shop and was told it’s the FLEXPLATE. Was told of it wasn’t fixed car would eventually stop working. No lights came on. I see 2019 ford fusion do have a recall for my specific issue.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle jerked abnormally with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 50,879.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle shuddered. The check engine warning light was illuminated. The contact was constantly adding coolant to the coolant reservoir. The vehicle was taken to a dealer and the contact was informed that coolant was leaking into the engine. The vehicle was repaired. The contact researched online and became aware of an unstated NHTSA Campaign Number; however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 80,000. The VIN was not available.
The contact owns a 2019 Ford Fusion. The contact stated while operating the vehicle, the check engine warning light illuminated and remained illuminated with the engine overheating. The vehicle was taken to the local dealer who diagnosed an internal engine coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.
The contact's wife owns a 2019 Ford Fusion. The contact stated that while his wife was pulling out of the driveway, the check engine warning light illuminated. Additionally, the contact stated that the temperature gauge quickly rose to hot(H). The vehicle was taken to the residence where coolant was added to the coolant reservoir. The failure reoccurred on several occasions and on one occasion the vehicle stalled. The vehicle was restarted after the engine had cooled down. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that there was a crack in the engine due to coolant intrusion in one of the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the Lane Departure Assist failed to function as intended. The contact stated that while driving in the desired lane, the vehicle was pulling into another lane. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle had previously been serviced at the dealer several times. The contact stated that the engine and the transmission had been replaced after the vehicle was purchased a year ago. The manufacturer was made aware of the failure. The contact was informed of a possible buyback of the vehicle. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 51,000.
Shifter cable bushings gets coming off
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated. The vehicle was towed to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle was towed to the dealer four times; however, the cause of the failure was not yet determined. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
This vehicle has a known issue by Ford. In Ford TSB 22-2229 it acknowledges "P0300, P0301-P0304,P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly." When explained, it states that this issue could cause reduced engine power which obviously be a very dangerous situation if the vehicle is traveling at highway/interstate speeds. The replacement of the long block engine assembly is a complete engine replacement that Ford is not assuming responsiblity for either from a safety or cost standpoint. We are regularly receiving these diagnostic codes now and a recent diagnosis from a Ford dealership confirmed the need for a long block engine assembly replacement which is extremely costly and right now is cost prohibitive, especially for a vehicle that is only 5 years old and has less than 100,000 miles on it.
This is my 2nd complaint on the non action to repair this recall. Ford's latest attempt to NOT repair the electrical defect is to buy my car. Their offer does meet the cost of buying a replacement car. Is Ford so inept that they cannot repair their own products? The offer to buy the car sends a red flag up. Is Ford's "solution" to buy my car an attempt to acquire cars to resell at a profit? If Ford cannot repair a defect that was diagnosed a long time ago, should they be allowed to continue to manufacture and sell cars in the United States? Has Ford been sanctioned in any way for this defect?
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 20 MPH, the coolant temperature warning light was illuminated. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the oil, on the spark plugs, and in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure Ford Campaign Number: 21N12 and 19-2346. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 89,605.
See attached document for complaint
See attached document for complaint
The contact's wife owns a 2019 Ford Fusion. The contact stated that while the driver was driving 35-40 MPH, the check engine warning light was illuminated. Additionally, the Mobile App read diagnostic code for engine misfire. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 27,448.
The contact owns 2019 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle failed to start. No warning light was illuminated. The vehicle was not drivable. The contact stated that a Mobile Ford representative was contacted and arrived at the residence to inspect the vehicle. The dealer suggested that the battery needed to be replaced. The battery was replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the red triangle Master Warning Light was illuminated on the instrument panel while attempting to start the vehicle. The contact was notified that the VIN was included in the NHTSA Campaign Numbers: 23V440000 (Electrical System). The manufacturer was not notified of the failure. The failure mileage was approximately 7,800. The VIN was not available.
Crack in engine. Total engine failure. Documented has history of coolant fluidleak in engine from cylinders. I had to pay $4750 toward repair cost to replace the engine and Ford paid $6500. Stated ford paid portion as good faith gesture. I should not have had to pay anything toward the cost of having the engine replaced. This defect has also caused fires.
Faulty Head Gasket causing coolant to go into the engine - and causing enough issues to need engine replaced - ford mechanics saying they are seeing this more and more with my make and model car. Called ford motor company and unwilling to help with repairs as I’m 3,000 miles over the ability to assist. This apparently was a known issue in which why ford change how they made the head gaskets for the car - my car is 5 years old and 103,000 with no other issues - maintained correctly- and ford knows abt the issue but won’t help customers I currently have a rental as I’m trying to come up with $8,000 to repair my car in which why I have no invoice yet
The contact owns a 2019 Ford Fusion. The contact stated while the vehicle was parked, the check engine warning light illuminated, with the message “Engine Overheated” displayed. The contact was constantly adding coolant to the coolant reservoir, with the engine overheating message displayed again. The vehicle was taken to the dealer and was diagnosed with a crack in the cylinder wall of the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 105,325.
Upon traveling we noticed a loud engine knocking when the car was at idle. We immediately pulled over and checked the engine. The coolant level was lower than normal and the engine oil level was fine. We immediately returned home and parked the car. While returning home the front camera continued to display an error message that it was not working and would repeat every 30 seconds. After doing research I read that Ford has known about the Fusion Ecoboost having a design flaw where coolant leaks into the cylinder heads and can crack the head as well as a flexplate crack that appears. They issued a "fix" for the flexplate to some models and I would like this applied to my car as I feel they knowingly continued to sell this model with the issues without prior warnings or notices.
Cable shift bushings keeps coming off
Shifter cable bushing fell out causing the vehicle to not go into park. Vehicle rolled into a garage door
The contact owns a 2019 Ford Fusion. The contact stated while driving 40 MPH, the vehicle lost motive power and started to shudder. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who determined that the failure was due to a misfire in cylinder #3 and was associated with DTC code: P0303. Additionally, there was coolant intrusion into the engine block. The vehicle was not repaired. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,790.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 30–40 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that coolant was leaking into the engine. The mechanic informed the contact that the engine was lifted and improperly installed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and a case was opened and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 74,000.
My son purchased a 2019 Ford Fusion on 11/30/2019, he is the only owner of this vehicle and did oil changes regularly. On 6/25/24 while driving to work his engine suddenly began running rough and his check engine light started blinking. There was no continuous check engine light that came on prior to the blinking one. The vehicle ran smoothly without any warning signs of engine failure prior to this incident. He pulled over immediately and car was towed to local repair shop. Inspection report states “ Quote for new engine and repair was $10,681.62. Placed telephone call to Ford customer relationship center, was told Customer Satisfaction Program 21N12 would not cover cost of repair because his car was over allowed mileage. 84000 is cutoff and mileage on his car was 84354. Repairs not done at this time due to cost, car is sitting in driveway unusable.
The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started shuddering. The check engine warning light was illuminated. The vehicle was taken to two independent mechanics, where the spark plugs and two coil packs were replaced; however, the failure persisted. The vehicle was taken to a third independent mechanic, where it was diagnosed that cylinder #2 and #3 were misfiring due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,500.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30 MPH, the transmission malfunctioned and erroneously shifted into the neutral, causing the vehicle to drastically decelerate. After restarting the vehicle, the failure had self-corrected. The following day while driving, there was a rattling sound coming from the transmission, and vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 102,000.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, there was an abnormal knocking and clicking sound coming from the vehicle. The contact stated that the noise became louder with the air conditioner in the on position and approaching a stop. The vehicle was taken to the local dealer, where it was diagnosed that there was crack on the flex plate. Additionally, there was a coolant leaking in the short block, and the vehicle was repaired at the same local dealer. The Warranty company was contacted and declined the repair. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 145,000.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was driven to the residence and parked. The contact stated that on another day after starting the vehicle, there was blue smoke coming from the exhaust pipe and the engine seized. The vehicle was towed to an independent mechanic where it was diagnosed with internal damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,000.
The contact owns a 2019 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed a misfire in cylinder #3. The vehicle was not repaired. The independent mechanic related the failure to Ford Customer Satisfaction Program: 21N11. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,690.
The lane keep assist does not work basically , it can't detect the lines , due to the recall I can't charge my car which I paid much more than regular ford fusion. To be able to use the Electric miles and save on gas , also the 3G modem stopped working and ford has no fix for that , took it to different dealers and they say even if I replace the old modem with a new 4G, (paying out of my own pocket !!) most likely the app and remote connection will not work .
I was driving down the road like normal and then it stopped wanting to go. The screen on the dash said see manual and had a little orange wrench. The car stopped going. It was still running but I pushed on the gas and it wouldn’t go. I stopped and the car was running rough. I turned it off and then turned it back on. The problem went away and it drove like normal again.
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Transmission issues rise no matter how many times I fix it. Last time I drove it the transmission lock up the front wheels at 45 MPH nearly causing a head on collision with me and my girlfriend and little brother in the car
I received a recall notice in June 2023 from Ford announcing a recall for my 2019 Ford Fusion Energi plug-in hybrid. The notice stated that there is a chance of fire from the high voltage battery and BCM (battery control module). Ford stated a fix will be issued. This was over 1 year ago. The interim remedy from Ford is asking all 2019-2020 owners to stop charging their vehicles until a fix is issued. This disables a large portion of the car's functionality, performance and efficiency. As Fusion Energi owners, we paid a hefty premium for a PHEV, and instead we have a very inefficient and poor performing standard hybrid. Ford has not communicated any updates in the past 8 months, and when I call dealers there is no indication of when a fix will be made available. I'm ready to give up. If you are looking to purchase a used 2019-2020 Fusion Energi, I suggest you wait until there is a resolution for this issue.
I was notified in July of 2023 of a recall on the battery energy recall module for this vehicle. I purchased this vehicle to charge and have a gas backup. As a result of reading reports of the potential fire due to charging the vehicle and the notice to not charge the vehicle for safety reasons, I have not been able to use the battery and fuel efficiency part of this vehicle. Again, this is the reason for purchasing the vehicle and paying more for the car. I have contacted Ford and there is no fix in the near future. I am only told to continue to use the vehicle in gas mode. This is not an acceptable response and remedy for their issue. The vehicle value has now drastically reduced as no one wants to purchase a hybrid they cannot charge.
I could not find a link for complaints, so I am reporting a complaint here. I got a notice of recall in July 2023 (NHTSA Recall 23V-440) for this vehicle and almost a year later there is NO fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe. I was told to stop charging the car due to a possible fire hazard, and this defeats the purpose that I purchased it for in the first place. I have been forced to buy (increasiingly expensive) gasoline for the past 10+ months whereas before the recall, I almost never purchased gas - just charged the car. I want to make a formal complaint against Ford Motor Corporation for their lack of action and communication on the status of this problem and when it is likely to be solved. Thank you.
Last year on or about May or June 2023, I received a Safety Recall 23S33 from Ford. I had experienced a similar recall with my 2018 Chrysler Pacifica PHEV. Up until the time a fix was identified, Chrysler offered monthly debit cards of $200 to compensate for additional expense of gasoline that would not have been incurred but for the recall. Later, Chrysler offered reimbursement for the the additional expense of a rental vehicle. The only benefit or compensation for the inconvenience and expense of not being able to charge my 2019 Ford Fusion PHEV is a single $200 debit card sent during the holiday season in late 2023. I have called Ford asking the status of a fix as well as any customer benefit available for this recall for which I was told my Ford there was none. This month will be one full year since the recall and Ford has failed to 1) provide periodic updates on the status of a fix, 2) provided any customer benefit such as debit cards, rental car reimbursement, or buy back benefit. I am extremely concerned that if the NHTSA does not immediately sanction or fine Ford for - at best - poor customer service or - at worst - negligent business practices, the result will be little to no incentive for automobile manufacturers to promptly rectify defective parts in their vehicles or, even worse, little to no incentive to avoid manufacturing vehicles with a foreseeable risk of serious defects. Given almost an entire year since the recall, I strongly advocate that the NHTSA take immediate and meaningful action on behalf of impacted Ford customers to require Ford to provide cash compensation (debit cards), reimbursement (for alternative car rental), or customer friendly buy-back options for those subject to the recall since May 2023.
My car started running funny and overheating which took it to the dealership where we purchased it from and they said that the coolant was leaking into the engine which we had to take to ford also to confirm and they said they same thing but wasnt covered under warranty. There is a tsb bullentin on all kinds of fusion to have this problem fixed which my vin number isnt on that list so Im without a car for over 9 months because I cant afford to spend 8000 on a engine when the car isnt that old and I just paid 24000 dollars for it. I would love to know how to get my car on list because it was manufactered at the same plant as the other fusions with tsb and on the same dates so why isnt my car on this list
I got a notice of recall 10 months ago for this vehicle and there is no fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe and I have told to stop charging the car which defeats the purpose why I purchased it in the first place. Wanted to make a formal complaint against Ford Motor Corporation for their lack of action and communication on when this problem is to be solved.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently while driving at 25 MPH, the contact stated that an abnormal, popping sound emitted from the vehicle. An unknown "red triangle" and an unknown warning message also appeared on the instrument panel. The cabin began to fill with heavy grayish smoke as the contact and her husband immediately exited the vehicle. The authorities were called to the scene and disconnected all electrical wires from the vehicle. No fire was reported. A police report was filed. The contact's husband, who recently had surgery on his left rotator cuff, fell on his left shoulder upon exiting the vehicle. The contact's husband sought medical treatment from a doctor who examined the shoulder; no additional injuries were discovered; however, the contact's husband sustained additional pain upon falling from the vehicle. The vehicle was initially towed to an independent mechanic where upon examination, the mechanic recommended that the vehicle be taken to a dealer. The vehicle was then towed to the dealer where it remained in their possession for an inspection. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle had yet to be repaired. The failure mileage was 48,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated. While starting the vehicle, the vehicle was shaking abnormally. The engine coolant temperature was elevated, and the vehicle stalled. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine and that the coolant was leaking into the cylinder. The vehicle was not repaired. The vehicle was taken to another local dealer, Kerry Chevrolet (7500 Alexandria Pike, Alexandria, KY 41001) where it was determined that there was a coolant intrusion into the cylinders. The vehicle was not repaired. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 75,000.
Major safety concern. The vehicle gets stuck in first gear while the engine is running and the brake is released. It used to only do it when the vehicle had the engine auto-shut off featured turned on but now it does it permanently. I stopped driving the vehicle because there is a high risk of causing an accident.
The coolant leak causing the engine to overheat and become damaged.
Coolant intrusion into cylinder #2, ford knowingly placed bad engines into vehicles including my 2019 ford fusion
The contact owns a 2019 Ford Fusion. The contact stated that while driving at approximately 45 MPH, the engine temperate HOT warning light illuminated. The contact stated that the engine started shaking and the vehicle stalled. The contact was able to drive a short distance to the residence. The contact stated that an independent mechanic inspected the coolant fluid but there were no visible leaks. The mechanic refilled the coolant, but the coolant reservoir was empty the next day. The contact stated that failure persisted and there was white smoke coming from the rear side of the vehicle. The engine overheated warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was unknown.
Coolant is leaking into the engine. It’s also recalled on every fusion but mine and I’ve been without a car For so long because of this.
Hello. Recently it was discovered by my mechanic when they were doing an oil change that there was a crack discovered between the engine and transmission. This crack appeared to be a part of the flex plate which has been causing transmission fluid to leak and ultimately losing power in some cases when driving. When doing research, my vehicle did not come up under recall looking everywhere I could with my VIN#. I’m afraid for my safety and the safety of my family. A picture uploaded below will show the crack and some transmission fluid visibly leaking. Please help. My vehicle currently has 55,646 miles.
On 3/26/24 I was driving home on the interstate and the vehicle lost power and started to smell like burning plastic. I barely got the car on the side of the road when it stopped moving. It was towed to Ford and they confirmed that it was due to the recall. I was very luck this did not cause an accident
The manufacturer is taking an unreasonably long time to remedy the situation affected by this recall. There has been virtually no communication, and their customer service isn't even aware of the issue unless reminded of it. I bought this car to be able to save on gas, and for the past year, I've pretty much been driving a regular hybrid that I have to pay extra to register because it's a partial EV, even though it's really not any more. They need to do right by us
I just purchased (4/12/24) a used Ford Fusion Energy from a Ford dealership with out them notifying me of any recall. I am concerned the car may start on fire. The dealership did not disclose there was a recall on this vehicle.
Coolant dumping Into turbocharger.
I believe the manufacturer has failed to resolve the safety recall in a timely manner. The recall notice was sent on July 2023 and they still don’t have a fix or information on the recall. The The sole purpose of me purchasing this vehicle was to save money on gasoline and the manufacturer states to not charge my vehicle. I’ve called three times since the recall and the Ford representative over in corporate headquarters cannot give me an answer. Know that although the vehicle is under my spouse’s name [XXX] ), i’m the one driving it and making the payments. What are my options? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A recall on the electrical system of my plug in hybrid does not allow me to use the electrical portion of my vehicle. The main reason I purchased this vehicle was to use all electric with the option of having a gas powered vehicle. Until this is remedied, the dealership said that I cannot charge my vehicle. This was the major selling point of this vehicle. I also cannot sell this vehicle because no dealership will purchase this vehicle with this major recall (that has been issued with no remedy since June of last year (10 months ago).
The contact owns a 2019 Ford Fusion. The contact stated that when the vehicle was started, there was white smoke coming from the tailpipe. In addition, the engine was idling rough. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The contact was informed that no diagnosis would be completed due to no warning lights being illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at 35 MPH, there was a loud rattling sound coming from the engine. The contact pulled over to the side of the road and noticed a failure with the flex plate. No warning lights were illuminated. The vehicle was towed to an independent mechanic and a dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 119,166.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that the failure recurred several times. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred when the vehicle was started, and the vehicle jumped and then began to rock up and down. The vehicle was taken to the same independent mechanic where it was diagnosed with a spark plug, and ignition coil failure. The vehicle was repaired; however, the failure recurred and was taken to the same independent mechanic but was not diagnosed or repaired. The independent mechanic recommended that the vehicle be taken to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The contact discovered Technical Service Bulletin: 19-2208; however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 101,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving 30-35 MPH, the vehicle was making an abnormal flapping noise. The check engine warning light was illuminated with the wrench symbol displayed. The driver was able to pull over to the side of the roadway. The vehicle was taken to the local dealer, where it was diagnosed and determined that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 22N12. The failure mileage was approximately 84,009.
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle, there was a loud knocking noise coming form the engine. On another occasion, while driving at an undisclosed speed and coming to a complete stop at a traffic stop sign, the same loud knocking noise was present from the engine. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the flex plate needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 80,000
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was parked under direct sunlight, the control panel on both sides of the steering wheel melted and cracked. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and directed the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
The engine keeps cracking which leads to the coolant mixing with the oil. Eventually it causes the head gasket to blow.
My vehicle had a recall opened nearly a year ago. The recall is 23S33 PHEV BATTERY CELL DEGRADATION. I had taken my car into the dealership nearly a dozen times over the course of almost 2 years prior to the recall being announced. I was told not to charge a car that I bought for that specific purpose. Initially a solution was posted of replacing the battery which was then removed. So there very much is a remedy available, they just don't want to pay the cost to provide that remedy. I am attaching a saved image of the recall from ford's website that under remedy specifically states what the remedy is. The longer they wait the less of these vehicles will be on the road due to accidents and such. So the longer they delay the less they have to spend to solve the issue. Meanwhile customers are not only unable to charge a vehicle that we bought for that purpose, but are driving a car Ford has admitted is dangerous. As it's a hybrid electric the battery is still being used everytime we drive the car.
I am second owner. At just before 110,000 miles the motor expirenced shuddering, with misfires, from P0303. I was able to get it to a Ford Service Center. Diagnosis with a borescope reveled coolant into cylinders 2and 3. Almost 8,000 dollars later, a new motor. In my Opinion, the cost of the actual motor should be free, or at least less then 2,700. I do not think it's very fair for Ford to profit from their own defective design. Thanks.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Coolant intrusion into cylinder number 2 is beginning occur on my 2.0l ecoboost engine. I know this because I am getting misfire codes for cylinder 2, losing coolant in the reservoir that I have to replenish, and seeing white smoke coming out of the exhaust. Ford acknowledged that this engine has a design flaw that allows for coolant to enter the cylinders over time and gave the solution of replacing the long block, as stated in Technical Service Bulletin 22-2229. With the 2.0 engine suffering from the same design flaw that the 1.5l ecoboost engine suffers from, Ford created a recall for the 1.5l engine to replace the long block, as stated in the Customer Satisfaction Program 21N12. Since this sets a precedent that this flaw needs to be recalled and replaced by a newly designed long block, it should mean that all engines that suffer from the same design flaw should be recalled and fixed. If not fixed, it is reported that over time, the coolant intrusion can cause engine failures and misfires and eventually can trigger a full-blown fire of the engine. With this information, it seems prudent that Ford extend the recall for coolant intrusion to include the 2.0l ecoboost engine and other engines that suffer from this design flaw.
Unable to charge the plug in hybrid vehicle due to Ford recall 23S33 which was announced June 16,2023. Ford advised owner not to charge the vehicles until a remedy is available. No remedy for this issue is available 9 months later, leaving consumer to use gasoline only to power this plug in hybrid vehicle due to risk of excess voltage and current flow through the battery energy control module which can result in loss of motive power while driving, increasing risk of a crash, or a vehicle fire in the trunk area increasing risk of injury. Ford negligently installed 9 kWh hybrid batteries in the 2019-2020 model vs a 7.6 kWh battery in the 2013-2018 Fusion energi models which likely caused the issue, yet has left the consumer with a vehicle that has lost it’s worth in addition to having to pay for gasoline to power the vehicle. In addition, Ford installed 3 g modem’s leaving consumers unable to use the Ford pass app as well. Ford buy back offer does not reflect depreciation of the vehicle due to this recall, further leaving consumers to pay for the issue Ford created.
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light had illuminated, and white exhaust smoke was present coming from the exhaust system. Upon inspection, it was discovered that the engine coolant level was low. The vehicle was taken to the local service center who determined that the spark plugs were corroded. The vehicle was later taken to the local dealer who indicated that engine coolant was present inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 110,000.
My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.
The contact owns a 2019 Ford Fusion. The contact stated that the antifreeze was leaking and that the check engine warning light was illuminated. Additional anti-freeze was added. The vehicle was taken to an independent mechanic, who informed the contact that there was a misfire in cylinder #2. The spark plugs and coil pack were replaced. The contact added a reservoir to the vehicle. The contact stated that while his wife was driving, the vehicle began to sputter. Additionally, while adding fuel, the check engine warning light illuminated. The contact called the local dealer, who was unable to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 104,000.
Check engine light stays on says catalytic converter is bad now. I have been waiting since June of last year for recall on battery because of fire hazard. I have been using gas instead of charge. Nothing is being done to fix the problem.
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the misfire in cylinder #3 was displayed. Additionally, the vehicle experienced shaking and vibrations while starting the vehicle. The vehicle was taken to the local mechanic who determined that coolant was present inside cylinder #3 and the engine long block cracked and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 116,000.
Transmission went out and is the same year make and model of the customer satisfaction program 22n12. Spoke with Ford and they stated since its not the ECO model they cannot honor the recall although they have the same transmission parts.
My car has been under recall (NHTSA recall 23V440) without a remedy since June of last year. According to Ford if I charge my car (it is a PHEV) I risk damaging major components and/or the car catching on fire. Ford is not making any effort to repair my car in a timely manner. They will not provide a firm date for when they plan to fix this recall. I have called Ford and asked them to make this right and they have refused, saying that my state's lemon laws do not obligate them in any way to help me. I cannot sell the car because the resale value of the car has plummeted since the recall was issued. I only owned the car for 3 months before the recall happened.
Was driving car to dealership for check signal that was appearing on my dashboard when suddenly the car stopped in the middle of the road with a knocking sound from the back and smoke filled the car and the trunk. At that point I exited the car in fear of getting caught in fire or getting struck by another vehicle. Had the car towed to a Ford dealership in Watsonville California.
2019 Ford Fusion . Just stopped running while driving . Everything just quit working . Took to shop they replaced alternator and battery . After driving a month car did exact same thing again. I think this is more than an alternator problem.
There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Recall Reference Number: 23S33 The safety of you and your passengers is key to every vehicle we build. That is why we’ve issued a recall for certain 2019–2020 Ford Fusion Energi Plug-in Hybrid models. There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Some Ford Fusion Energi Plug-in Hybrid models may not start or may display a "Stop Safely Now" message while driving, followed by a loss of power within a few seconds. There is no resoltuion
This is an unresolved safety-related recall that Ford has not scheduled for repair. The recall notice was published in mid-2023. Car does not perform as advertised as plug-in charging is advised as a potential fire and driving hazard. Repeated contacts with FORD have not resulted in addressing the failure of parts involved. The inability to charge the battery results in increased operating costs.
Thr steering wheel stopped turning. The car is not old enough to have such problems with power steering failures.
Battery went dead, replaced battery, check engine light came on, got a diagnostic check on it, come to find out my purge valve needs to be replace. Every time we get gas, the car doesnt want to start up. Trying to find the part to replace purge valve assembly line is almost near zero. The car has only 65,000 miles on it and its a 2019 forf fusion titanium ecoboost.
The contact owns a 2019 Ford Fusion. The contact stated while driving 40 MPH the contact heard an abnormal rattling sound coming from the vehicle. The contact stated this rattling sound was also heard when the vehicle was idling. No warning lights illuminated. The vehicle was taken to the dealer and diagnosed with a cracked flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired, yet. The manufacturer was made aware of the failure and referred the contact to NHTSA Hotline. The failure mileage was approximately 47,000.
We have had to replace the shifter cable bushing 2 times in the past 2 years. This seems to be an issue with the Fusions.
Ford has failed to find a solution in a reasonable time frame. Car was purchased to be used as a hybrid and we are no longer able to use the battery due to recall for now 8 months. Our car value is also now upside down over $6,000 as this function is no longer available. In addition to 8 months of fuel charges we did not anticipate.
The contact owns a 2019 Ford Fusion. The contact stated while driving 40 MPH and above, the vehicle failed to accelerate as designed. The vehicle hesitated while accelerating. The contact stated the failure had occurred approximately 2 months after receiving the first diagnosis. The RPMs began increasing at the time of the second failure with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The failure reoccurred and the vehicle was towed to another dealer where it was diagnosed that the rear differential and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the repair was not covered under warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 60,000.
Radiator fluid leaking into cylinder 3, causing misfire. Has been a persistent and common issue with the 2.0L Ecoboost engines.
The flywheel or flex plate cracked. Been to different mechanics, some stating I need a whole new transmission.
Recall issued 6/23 23S33- Over 7 months and Ford has NOT corrected this serious problem, nor is there anything in the updates to lead one to believe they have an interest in doing so. I have spent hours trying to coerce this company to do something, but to no avail!! How much longer will YOU allow them to get away with this!!! A serious fire, or collision may result!! Must someone DIE in order for you to take action!!
My 2019 Ford fusion while driving, the trunk opens by itself. It blocks the rear view of the vehicle. I had to pull over and close it several times while driving for this. I had to put a bungee cord around the trunk to keep it from opening. The trunk opening by itself is a safety hazard and the contents of what is in the trunk it exposed. I already spent over $210 in repairs with the dealer estimating the cost would be over $1100 including the wire harness from the body control module and including the body control module if the harness does not fix this.
There is currently an active recall with no remedy being made available as of 6/16/2023. In this recall it is stated EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA. The safety of my family, which includes a two year old who is in a car seat in the back seat has been put at risk every day due to this issue not being remedied and continuing to have a potential for vehicle fire every time we start the car. Ford has advised to not charge the vehicle, however there is a system that allows for recharge while breaking. I have pulled the following information from the Ford website..."Regenerative Braking, When you apply the brakes in a conventional vehicle, kinetic energy is lost due to friction. During braking in a Ford hybrid, however, regenerative braking recovers more than 90%* of this energy, sending it back to the battery to be stored for later use." With this feature the battery is still being engaged and putting my daughter at risk. It would be extremely time consuming to run around the vehicle to her location then unbuckle and pull her out from the car seat after having to pull over once alerted to the car being on fire, potentially while on the highway. Its unlikely that we would reach her in time to save her. Another consideration for risk would be to other drivers on the road. Creating an emergency such as vehicle fire has high probability to cause others to become distracted while driving leading to more injuries. Vehicle has been taken to the Ford dealership on multiple occasions in 2023 for battery issues. We request to see the issue completely resolved or for Ford to buy the vehicle back.
The contact owns a 2019 Ford Fusion. The contact stated on several occasions while driving at various speeds, the vehicle lost motive power while shifting gear and failed to exceed 40 MPH. Additionally, the contact stated that when the vehicle was started, the vehicle started shaking abnormally. The check engine warning light was illuminated. The vehicle was taken to an Auto Parts Store to be diagnosed. The contact was notified of a misfire in cylinder #2. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 59,000.
remedy not yet available ON YOUR VEHICLE, THE BATTERY ENERGY CONTROL MODULE BECM MAY BECOME DAMAGED AS A RESULT OF EXCESS VOLTAGE AND CURRENT FLOW. Safety Risk EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA Iam not able to charge my vehicle since July 2023 recall notice. I now have to purchase an extra $140 month in gas because I cannot use my charging system on the vehicle. I contacted FORD 1/20/24 1.800.392.3673 spoke to customer recall service and they stated there is not date on a remedy. I requested compensation and requested them to open a case number for me to escalate a supervisor to speak to me and they stated there is nothing they can do.
My fusion wont start and i have to let it sit for hours before it will start. I thought it was battery but had that replaced and had whole car checked and the firestone could find no reason why it wasnt starting. The engine light and battery showed up when it doesnt start but sends no error codes. Today i had to tow my car because me and my family pulled over to eat and got back in the car and it didnt start. This is the first time but what made it worse was having my kids in the car stuck in a part of town. I have exhausted every resource to try to figure out this problem but there is nothing. I think the cars ecu is faulty or something because it wont start again but if i wait for hours it will maybe start back up but thats not for sure. Im afraid to take this car on the highway because i think it may die while me and my family are in it and that is a big concern of safety. My car was bought brand new and under 60000 miles. There is no reason this car should be having these kind of problems. This puts alot of strain on my family and military career not saying im more important then anyone else just saying no one should have ot go through this.Yes vehicle is available for inspection if it starts
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.
This has happened multiple times now. Always happens at high speeds (greater than 45 mph). I will be driving on a highway when I unexpectedly lose the ability to accelerate. First noticed in correlation with the collision detection feature showing on the display as NOT FUNCTIONING. That does not happen anymore, but I still lose the ability to accelerate periodically. Once I can safely remove myself from the flow of traffic and stop/restart my car the issue is resolved. Makes me believe this is electrical/computer origin. The vehicle was taken to the dealership twice where they claim “cannot duplicate” but are willing to replace any item that I will pay for out of pocket. The dealership does not want to honor my extended warranty. The vehicle was purchased new in 2019. Within one year they had to replace half my engine (which they decided to do without warning when I dropped off for an oil change). The vehicle was stolen in 2023 (recovered by me in under 24 hours). Multiple cosmetic issues were repaired by a Ford authorized service team. This issue presented about 1.5 months ago 4+ months after the vehicle was repaired.
Continually receiving "see manual" message while driving, will intermittently appear and disappear. At times, the plug-in battery will completely stop working while still charged (more frequent in colder weather). It always resets/removes the "see manual" warning upon next vehicle start. Engine shutters and pings when turning the car off and is rather intense and seems potentially damaging. When driving at low speeds and when changing speeds, engine will not shift correctly when accelerator is pressed, and then will suddenly engage and lurch forward. And when slowing down braking system is not consistent, often have to depress brake harder than normal. Hybrid battery will also stop working when "see manual" message is on. At times the check engine light will come on, code P0B24, checked by Ford Dealer (Norm Reeves, Cerritos, CA) on 12/21/23, 'Hybrid Battery A voltage unstable'. Known recall but they have no fix. Dealer says corporate office has to authorize any sort of loaner car or arrange for rental car, however website says "contact your local dealership directly" when I enter my info for the recall. Called Ford corporate on 1/15/24, their answer is "we have no fix for this" regarding both fixing the car and providing us with a working vehicle. They would not take down any of our contact information or give us any other outlet to contact.
I was driving down the road, and a wrench symbol came on. Once i cut the car off and drive it the next day the symbol was off. I looked the symbol up online and it stated that it had to due with the powertrain. I made an appointment to the ford dealership here for diagnostic. They just called me and informed me that the vehicle has codes for misfire on start up and a coolant pump issue and that it is leaking into the engine walls. I am very displeased about this issue because I've only had the car for 2 years.
Manufacturer Recall Number 23S33 NHTSA Recall Number 23V-440 Ford denied my buyback claim due to the vehicle being pre-owned, but with the open recall, I believe this vehicle to be a significant safety risk. My vehicle has limited functionality and reduced fuel economy in a model for which I specifically paid extra money. There is no fix in sight until the end of 2024 at the earliest, and there are other accounts of people's vehicles leaving them stranded or catching on fire! Ford does not have a fix for this vehicle, and a fix will not be available within a reasonable timeframe.
Recall 23V-440. Recall from June 2023 still not fixed. No answers from Ford
The contact owns a 2019 Ford Fusion. The contact stated that they noticed that the amount of mileage they should be able to drive was significantly lower than what was stated when manufactured. When they initially started the vehicle, it would display a rough start, and a cloud of white smoke would come from the fuel pipe from the rear. The check engine light had illuminated. The contact was informed that the failure was related to the TSB with the NHTSA Number: 10214126 (Engine and Engine Cooling) however the VIN was not included. The vehicle was taken to an independent mechanic who diagnosed that there was a misfire with cylinder 2. The contact with the failure could have also resulted from a failed fuel tank as a whole or damaged walls to the fuel tank. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed the VIN was not included in the TSB with the NHTSA Number: 10214126 (Engine and Engine Cooling). The contact was referred to NHTSA to file a complaint. The approximate failure mileage was 87,000.
ENGINE KEEPS HAVING MISFIRE ISSUES. TAKEN TO GARY CROSSLEY FORD IN APRIL OF 2021 AND WARRANTIED ENGINE REPLACEMENT. IN MARCH 2022 TAKEN TO THROUROUGHBRED FORD ENGINE WENT BAD AGAIN WITH ANTIFREEZE LEAKING INTO THE OIL , ENGINE REPLACED AGAIN. HERE WE ARE IN DECEMBER 2023 AND HAVING SAME ISSUES. AND THOROUGHBRED FORD IS BACKED UP UNTIL MARCH OF 2024 AND CANT FIX THE ENGINE AGAIN UNTIL THEN. SO I AM PAYING MY CAR PAYMENT AND HAVE NO CAR TO DRIVE. I BOUGHT THIS CAR BRAND NEW WITH ZERO MILES AND HAVE HAD NOTHING BUT ISSUES WITH THE ENGINE.
I started my car one morning and heard a new noise that sounded like something was loose in my engine. I would hear this noise at idle and while starting the car. I took it to my mechanic who diagnosed a cracked flex plate.
My car Transmission started to make a Rattling Noise while leaving a store. While on the highway, far left lane going 65mph, all of a sudden the car slowed rapidly with traffic all around me traveling 65+mph. I had to get over 3 lanes to exit the highway going 25. I was almost hit several times by vehicles going 65+. This could have caused a deadly accident. Luckily I made it to the exit without a collision. The South Belleville Ford dealership inspected the car and said the flexplate was cracked. I found out from Ford that they put out a Customer Satisfaction Program repair for the same flexplate my car is equipped with, covering the cost of repair and a rental vehicle at 100% but my vehicle, even though it was manufactured during the time specified and at the assembly plant specified with the specified transmission and flexplate, it did not qualify for the program because it has a different engine than what they had on file. They offered to cover 40% of repair since my car did have the defective flexplate. This is an extreme safety hazard as it could cause a deadly accident. It's a transmission problem, the engine is irrelevant and shouldn't matter. Ford needs to recall all vehicles equipped with the defective flexplate and not wait until it cracks because when it cracks someone could die. This is not a wait-and-see issue. This is a replace the defective part immediately before someone dies. This also puts other drivers on the road at risk of sudden death if the car in front of them has the defective flexplate and it suddenly cracks while traveling at high speeds and suddenly rapidly decelerates like mine did. The program even states that is what can happen if it cracks, so they know of this extreme safety problem. Ford plants will change what they are making for a couple of months and that is how I ended up with a different engine and my VIN not being reported by the plant as having been manufactured there at that time with that same defective flexplate.
The contact owns a 2019 Ford Fusion. The contact stated that while her son was driving at 50 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired but the check engine warning light remained illuminated. Additionally, the contact stated that when the accelerator pedal was depressed the vehicle began jerking. The vehicle was taken to the same independent mechanic where it was diagnosed that coolant leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was determined that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 81,000.
This recall has been going on for months. Ford gives me the run around with apparently no solution
I put car into park to use the atm and then could not get it back into gear it gave a lot of different issues system fault error oil pressure errors battery error collision error and I ended up replacing the gear shift bushing which had deteriorated and broke off and that fixed most of issues now car makes loud blaring alarm sound that is not the normal car dinging it's loud and high pitched and acts like my battery is dead but won't start or shows any signs it is being jumped. Like the battery is completely dead won't take or hold charge.
2019 Ford Fusion 1.5L Ecoboost engine. Flex plate cracked at 78000 miles. Ford Customer Satisfaction Program 22N12 covers this issue for my make and model, but dealership claims it does not cover my engine as it is a 1.5 and not a 2.0. The vehicle was produced at the same time and place as all the other listed vehicles, with the same faulty flex plate, yet somehow mine is not covered.
check engine code for anti knock sensor. Dealer unable to fix after 4 attempts and car spending > 30 days in service in less than 6 months. Car sold to dealer and I hope they don't sell to an unsuspecting buyer.
My car in February of 202: got stuck in park they said it was electrical issue, then months later I ended up with a coolant leak that then combusted my engine. New engine in August of 2023 fast forward to November 2023 my car is doing the same thing it stalled in the road with myself and newborn in the car, lost all speed and now it will not go in drive or reverse just like it did in February of 2023. It’s been in the shop twice and now ongoing it’s third time and I find this to be a severe issue because if my car is going to keep stalling while driving there is no reason to keep fixing this car. I’m aware past fusion’s have been recalled for something of similar problems so it makes me wonder if this should be recalled as well.
Historically, the vehicle has been in shop for repairs of the BECM. BECM was replaced on 12/23/22 with 44,217 miles on the car. On 11/25/23 while driving on city streets the car completely shut down and warning light came on telling us to immediatel pull over and stop the car. During this incident we detected an odor of something burning. The car was towed home and will be towed to the dealer for diagnostics and repair.
I am writing to bring to your attention a serious matter regarding the delayed resolution of a safety recall for my plug-in hybrid vehicle, a 2019 Ford Fusion Energi, with the Vehicle Identification Number (VIN) [XXX] . The recall in question was issued by Ford Motor Company in June 2023. As a responsible vehicle owner, I promptly responded to the recall notice and attempted to address the safety concern with my vehicle. Unfortunately, Ford has been unable to remedy the issue in a timely manner, and this situation is causing considerable inconvenience, financial losses, and most importantly, concerns about my safety and the safety of others on the road. My plug-in hybrid vehicle, which typically boasts an electric-only range of 26 miles when fully charged, has been rendered unable to charge due to the safety recall. Given that I charge my vehicle daily, this has resulted in 154 days, or 4,004 miles, of forced reliance on the gasoline engine. This not only contradicts the purpose and efficiency of a plug-in hybrid but has also led to approximately $300 worth of wasted gasoline, calculated using the IRS mileage reimbursement rate. Furthermore, the anxiety and stress associated with driving a vehicle under recall are substantial. I am worried each time I get into my car that it may catch fire or suddenly stall while I am on the road. This not only impacts my daily life but also compromises the safety of myself, passengers, and fellow motorists. I kindly request the National Highway Traffic Safety Administration's intervention to ensure a swift and effective resolution to this matter. The delay in remedying the safety recall not only undermines the purpose of owning a plug-in hybrid but also places the safety of consumers at risk. I trust that the NHTSA will investigate this matter thoroughly and take the necessary steps to ensure a timely and satisfactory resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 85,003.
Recall. Told to not charge our Ford Fusion Rechargeable Hybrid for fear of a fire! No solution now for 6 months. Told to run gas engine only. Car was not designed to be used this way which is a safety hazard in itself. Filed for gas card 5 months ago, no gas card issued. My spouse is an active nurse and Christian community activist. She relies on this vehicle. If we do not have some action from Ford in another 30 days, we will be forced to file for an Arizona Lemon Law replacement.
Ford has still not provided a satisfactory fix for this recall. It has been 139 days since the recall was issued. Now Ford is putting a stop/hold on their initial recall fix and has instructed their dealers to return recall parts AND to put a stop sale on any vehicles in their inventory. This has resulted in a drastic depreciation of my vehicle. Not only does Ford not have a solution to the problem, but now they have left me with a car that is unsellable which is causing massive economic harm to me. Ford now says there is no interim fix (perhaps until LATE 2024) this is absurd. Ford should buy these vehicles back from all affected owners asap. Please compel Ford to do something about this and make things right!
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the rear-view camera activated while in drive, and later failed to turn off after reversing. The contact also stated that the instrument panel and infotainment system acted erratically, turning off, not reacting to function buttons, and freezing. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 19,000.
The current unresolved recall has impacted me numbered 23S33. This issue has impacted me since June 16 2023 and I have received minimal compensation. Due to rising gas prices in California, my inability to charge my car for my typical usage which was covered by the battery, and the higher purchase price I paid for this car, this recall has significantly impacted me.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at 65 MPH, the vehicle lost motive power while driving uphill. The contact stated that the front of the vehicle had started shaking uncontrollably. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,411. The VIN was not available.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the check engine light to illuminate, the vehicle to lose power, and rough starts. The failure mileage was 45,000. The VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to remedy the recall. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Coolant intrusion into cylinder bore. Which can cause a fire. I been submitting complaints and haven’t heard anything back in regards to my complaint. This was a known issue with ford back then.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant intrusion had caused a failure with the short block, requiring an engine replacement. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 19-2139. The vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Manufacturer has exceeded a reasonable amount of time to effect repair and offer promised compensation due to inability to charge battery for NHTSA Recall Number 23V-440.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle started to shake and vibrate abnormally. The contact stated there was an abnormal sound like an object striking the bottom of the vehicle. The contact stated that the vehicle started losing motive power. The contact stated that the accelerator pedal was depressed; however, the vehicle revived but failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the flex plate had cracked and needed to be replaced. The contact researched online and related the failure to manufacturer's Customer Satisfaction Program: 22N12 Flex Plate Cracks (Power Train). The contact was advised by the dealer that the vehicle was not included in the Customer Satisfaction Program. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 110,000.
The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Upon reaching the destination, the vehicle failed to restart. After several attempts, the vehicle started, and the contact heard an abnormal rattling sound coming from the engine compartment. The vehicle was towed to the dealer, who diagnosed failures with the transmission, flex plate, purge valve, and a bent solenoid. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 109,000.
The contact owns a 2019 Ford Fusion. The contact stated that while shifting from second to third gear, the vehicle was shaking uncontrollably. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with a defective torque converter. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Coolant leaked in cylinder wall
The contact owns a 2019 Ford Fusion. The contact stated that while reversing, the rearview camera image was blue. Additionally, the infotainment system screen was blue. The vehicle was taken to the dealer where it was diagnosed and determined that the APIM had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the of the failure, but no assistance was provided. The failure mileage was approximately 23,500.
Ford recalled the car due to potential fire risk while driving. They are unable to repair the car and have no estimate on when the repairs will be made. Due to potential of fire while driving this car I will not drive this car and imperil my children. Ford has offered no loaner, buyback or similar offer. I am also unable to pass the NYS inspection as a result of the illuminated check engine light (from the recall).
I received a "shift sys fault" error after I shifted into the reverse gear and reversed into a parking spot at my apartment complex. My car would not shift into any other gear after that. Luckily, I wasn't making a three point turn on a street or getting out of a shopping mall parking lot. This seems to be a known issue with Ford's switch cables and bushing, and a recall was already issued, but not for the model year 2019. The recall needs to be expanded to include 2019 and 2020 Ford Fusion.
Coolant leaked into short block
Coolant leaking into cylinder 3. Took to dealership, apparently there’s a flaw in the engine design. Included all ford fusions apparently. How is this not a recall? When it’s clearly Fords fault for this, not the consumers.
I only have 109,000 miles and I am needing a new engine. They are telling me that the cylinder wall is cracked and something about a blockage. I cannot afford to replace it. They are telling me it’s a known issue with ford but there’s no recall and that’s why they discontinued the ford fusion.
My car started running weird, it would shake when at idle. It did this for about a week before the check engine light came on. I took my car to a mechanic and they determined the head gasket was bad. I took my car to a ford dealership for confirmation of the problem. They confirmed I had a bad head gasket. My safety is put at risk because this can cause engine failure. If my engine failed in the middle of the highway that would be extremely dangerous.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 30-35 MPH, the check engine warning light illuminated. The contact stated that the failure recurred while driving. Additionally, the vehicle lunged forward but failed to respond upon depressing the accelerator pedal. The contact was able to pull to the side of the road. The vehicle was towed to the local Pep Boys, where the ignition coils #3 and #4 were replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where ignition coil #4 was replaced; however, the failure persisted. The independent mechanic replaced spark plugs #1, #2 and #3. The number four spark plug was stuck and was not removed. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinder head needed to be replaced. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000
Smoke coming from engine and exhaust pipe Overheating Coolant consumption issues Engine misfire and damage Total engine failure Safety was put at risk, the engine could have failed on a major highway. The problem is confirmed by Ford and did not cover the total cost of repair Car still runs terrible
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was taken to the dealer for a recommended maintenance inspection; however, the contact stated that upon the technician inspecting the vehicle, the contact was informed that the engine short block needed to be replaced due to coolant intrusion into the engine. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was informed to draft a letter for assistance. No further assistance was provided. The failure mileage was 119,000.
Battery became inoperable due to the BECM voltage issue and can not be driven. It is sitting at Hall Ford in Newport News, VA. 3 calls to Ford have resulted in no action, and I have a 4 year old vehicle I can't use because of this safety recall.
The contact owns a 2019 Ford Fusion. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the vehicle was shuddering and vibrating. The contact stated that the engine was consuming an excessive amount of coolant. The vehicle was taken to a local dealer who diagnosed that there was coolant in cylinder #2, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,000.
Ford sent a safety recall notice 23S33 and poorly worded the "What should you do?" section. After calling for clarifications, Ford advised us not to fully charge the high voltage battery. There is no method to limit the charge level and not charging the batteries will damage them. Ford advised the only way to limit the battery charge level is to watch/monitor the vehicle as it charges, and disconnect the power cable prior to fully charging. Ford should provide one of two options without delay: The Ford app should be updated, providing users with the ability to limit the high voltage battery charge level or; Ford should provide its dealer service departments with instructions to program a lower maximum charge limit for the high voltage battery that is consistent with the recommendations from the Safety Recall. While Ford is working on a long-term remedy, and in light of the potential for fire, Ford should take immediate steps to assist its customers with temporary and reasonable options to limit the high voltage battery charge level.
The contact owns a 2019 Ford Fusion. The contact stated while starting the vehicle the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that coolant was leaking into cylinder #2 and that the spark plug needed to be replaced along with the coil. The spark plugs and ignition coils were replaced but the failure reoccurred. The vehicle was taken to the independent mechanic and the codes were reset but the failure reoccurred. The vehicle was taken back to the independent mechanic who stated that coolant was leaking into the cylinder causing the spark plug to misfire. The dealer was contacted and stated that there was a Customer Satisfaction Program issued but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was referred to the NHTSA Hotline. The failure mileage was 89,000.
car gave error message of system shift fault car would not shift from park to drive and would automatically shift back into park. issue could be a bushing or solenoid issue Car has premature wear on rotors and needed to be replaced
The contact owns a 2019 Ford Fusion. The contact stated while his daughter was driving approximately 40-45 MPH, the check engine warning light illuminated, and the vehicle went into LIMP mode. The contact stated that the vehicle failed to exceed 5 MPH. The contact's daughter pulled into a parking lot. The contact stated that he used an OBD reader to determine that cylinder #2 was misfiring. The vehicle was taken to the Chevrolet dealer where it was purchased, and was diagnosed with coolant intrusion into the engine, causing cylinder #2 to misfire. The contact was informed that the engine needed to be replaced. The vehicle was taken to a Ford dealer, where the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,717.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact talked to Ford who indicated they would have a fix by the end of 2024, but states shouldn't have to pay taxes on a car that can not be used that way.
For the third time in two years my trunk opened while I was driving. Today, it opened while I had lumber in the trunk. Had I been on the freeway this could have caused a serious accident. I confirmed that the button on the dash was not being pushed and the emergency release in the trunk was not pulled either. This seems to be a somewhat common issue with Ford Fusions based on online commentary. Please look into this before it leads to serious injuries or worse. Thank you for your help.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact stated that the check engine warning light illuminated. The contact's friend used an ODB code reader and determined that there was a misfire in cylinder #3. The ignition coils were replaced; however, the failure persisted. The contact also discovered that the coolant level remained low. The vehicle was then taken to a dealer for a diagnostic test where it was determined that coolant had leaked into cylinder #3 and that the long block needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired due to parts being on backorder. The failure mileage was approximately 76,000.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 65 MPH, the vehicle lost motive and electrical power, and the instrument panel, power steering, and the brakes failed to function as needed. The contact pulled over and waited for more than thirty minutes and was able to restart the vehicle. The contact drove the vehicle to her residence. The contact later drove the vehicle to a local dealer who could not duplicate the failure. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
I've had multiple problems with the BECM and the EV Battery Cell Balancing Circuit stuck on or off. I've taken the car to the dealer twice for diagnosis and repair and I'm scheduling to take it in a third time. Please see my attached notes of the visits to the dealer.
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Fusion. The contact stated while driving 65 MPH, the engine overheated message was displayed. The contact stated that he decelerated to 45 MPH and continued driving. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 and #3 had cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The failure mileage was approximately 90,000.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at various speeds, the vehicle shuddered with an engine misfire. There was no warning light illuminated. The vehicle was taken to the dealer on three separate occasions and diagnosed with a defective torque converter. The torque converter was replaced after remaining in dealer's possession for more than 30 days. The engine misfiring returned, and the vehicle hesitated while depressing the accelerator pedal. The vehicle was taken back to the dealer, but the contact was offered no assistance. The manufacturer was then notified of the failure and the contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 29,000.
I have a 2019 Ford Fusion Titanium that I just recently sold to my son. I purchased the car used from a dealership in January of 2020. In October of 2021the flexplate went out and was replaced under the manufacturer warranty. The part went out again in May of 2023 and since the car had been totaled out due to a hail storm I have been told the manufacturer warranty is no longer valid. I have been able to find that there was a bad batch of replacement parts that may have found its way into several vehicles that have experienced this same problem. When Ford replaced the flexplate it was only the flexplate that was replaced. I was required to replace the flexplate, the front fluid pump assembly and the torque converter when I had to have it fixed again. I believe that if Ford has updated this recall it is due to them knowing that either the parts used in the original repair were defective and they don't know which ones it was; or, they now know that the original fix should have included the front fluid pump assembly as well as the torque converter. I believe that either way I should at least be able to ask for Ford to cover the cost of the parts under this second repair in less than two years on the same issue. The parts that I had put on now are guaranteed for two years, why is that? The labor should be at a discounted rate as well. It is my hope that you will investigate this or look at your database to see how many other customers are experiencing the same issue.
Last year my car started overheating for no apparent reason checked coolant reservoir and visibly seemed empty but when I removed the cap antifreeze rose fast. Added antifreeze and it stopped overheating. About 3 months ago Because it overheated I had to get the head gasket replaced, timing components replaced, heads repaired, and engine flushed(antifreeze had entered engine), not to mention labor all costing roughly $3,000. Only for it to happen again and now I’m out of $3,000 because the same thing is happen only this time my car is shaking and smoking from the tail pipe badly. In the mean time my fiancé has lost his job due to us not being able to drive the car. After doing god knows how much research to find out this is an ongoing problem with this particular make of car. Because of having to pay for countless repairs and no one seeming to know what’s going on with my car I am now behind on bills and still without a car that is only 4 years old. I haven’t done any long driving to other states beside neighbors states that are about 2-3 hours away but that shouldn’t matter because it’s a new car I shouldn’t have any problems driving it wherever. I purchased this car at a lil over 30k miles my problems started at about 61k miles which is odd since the manufacturer warranty had just expired about 1k miles before that. I believed in ford for the longest and now I am regretting ever buying one. My very first car purchase from a lot and it turns out to be the worst car I’ve ever purchased. I’m sure me typing all of this probably won’t get read or even looked into but this is an experience I wouldn’t dare want anyone else to go through so I’m sure to leave many reviews but I thought you should know. Also because of the over heating my car has cut off at times where my life could have been taken (at lights and intersections) have a good day!
The contact owns a 2019 Ford Fusion. The contact stated while parking the vehicle, the contact shifted to drive(D) to reverse(R) and the “System Fault – Service Required” message was displayed. The contact stated that the vehicle failed to drive or reverse as needed. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the shifter cable bushing was missing, and that the vehicle had experienced the failure listed in NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was repaired. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 70,945. The contact stated the dealer replaced the shift cable bushing and transmission shifter cable bushing. Also, installed a protective cap.
Overheating and coolant leaking Into cylinder block causing misfire in engine. Could cause stalls and potentially a fire from overheating. Known issue from Ford they are only offering to repair up to a certain. Mileage
Coolant Intrusion. Coolant is leaking into the head gasket, causing car to say coolant running hot. Also causes car to lose speed. There was a recall for this same model, a month before my model was built, but clearly the problem was never fixed.
May 16, 2023-check engine light activated reading code P0302 Cylinder 2 misfire May 27, 2023-warning light appeared reading engine overheating, and the car would not start. May 27, 2023-took it to the dealership and they advised me I had an internal engine coolant leak and that I needed to replace the short block and head gasket. I was quoted $7600! After doing some research I discovered it is an unaddressed recall from Ford and that NHTSA issued Bulletin# 21N12. Letters went out June 20, 2022 for a one-time no cost repair. The program ended five months later on November 30,2022. I never received the letter. I called Ford Customer service and they stated they cannot cover the repairs because I'm past the November 30, 2022 deadline.
The contact owns a 2019 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle hesitated to start. Additionally, the contact stated that the vehicle hesitated to respond while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that the failure reoccurred while driving at various speeds and depressing the accelerator pedal. The dealer was contacted and informed the contact that they could not assist as the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,770.
The contact owns a 2019 Ford Fusion. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the engine. The mechanic related the failure to Ford Campaign Number: 21N12. The vehicle was taken to the dealer several times, and the dealer informed the contact that the vehicle could not be repaired under the service campaign as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,100.
Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. Additionally, the check engine warning light was illuminated along with several unknown misfire codes. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into cylinder #4. The contact related the failure to Technical Service Bulletin: 19-2375 (EcoBoost). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,195.
The contact owns a 2019 Ford Fusion. The contact stated while driving 25 MPH, the vehicle started overheating with the check engine warning light illuminated. The contact stated that after several minutes, the engine temperature returned to normal, and the vehicle operated normally. On another occasion, while driving 15 MPH, the vehicle would not properly accelerate. The contact became aware that the vehicle was overheating. The contact was able to pull over on the side of the road and turned off the vehicle. The contact checked the coolant level and noticed that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that there was coolant leaking into the engine, and that there were metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistances was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer, where the contact was informed that coolant was leaking into cylinder #4 and that the engine needed to be replaced. The contact related the failure to Technical Service Bulletin: 19-2208 (Coolant in Cylinders). The manufacturer was made aware of the failure. The failure mileage was 71,353.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that the vehicle was taken to an independent mechanic for routine maintenance where the oil and spark plugs were changed; however, the vehicle was diagnosed and produced code: P0302. The contact was advised to take the vehicle to the dealer. The vehicle was then taken to the dealer where it was diagnosed that the engine needed to be replaced. The technician informed the contact of Customer Satisfaction Program 19B37 and REF: Technical Service Bulletin (TSB) 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 90,000.
my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made
The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 50 MPH, the vehicle was jerking. There was o warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the torque converter needed to be replaced. The contact was made aware that the VIN was not included in NHTSA Campaign Number: 17V427000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000.
Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unable to make contact with that dept. and customer service at Ford states they can not talk to me besides note i call. It is case number CAS-40994553-Q9P8R4
The contact owns a 2019 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle misfired and jerked. The contact took the vehicle to the dealer who diagnosed and determined that coolant was leaking into the cylinders causing the misfire. The dealer confirmed that the failure was related to service bulletin with NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,000.
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was idling the contact attempted to accelerate and the vehicle stalled and then inadvertently shifted to reverse. While attempting to correct the failure, the vehicle the failure reoccurred. The instrument panel showed that the vehicle was in reverse. The contact was unable to shift to the intended gear. The contact had the vehicle towed to the dealer who diagnosed that the transmission shift cable bushing failed and needed to be replaced. The vehicle had been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline. The approximate failure mileage was 80,000.
Unknown, I have had to refill my antifreeze 2 times in one month. Took it to the mechanic and they believe that the problem is with the gasket leading to the engine.
While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue
While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this.
*Upon check engine light, oriellys advised of misfire on p0301- installed following day due to part shipping to store. Day after coil ignition and spark plug replacement, engine light came back on which mechanic said not to worry as long as car isnt shaking. The following day after taking kids to school, the battery died at the school. With only the check engine light on I waited 10 minutes and the car started. On my way home on the highway, the car just stalled in the middle of the highway. There was a brief alarm stating coolant temperature high turn off car. Several dealerships advised soonest availability was December. I needed my car asap. I had it towed to pepboys who did a full diagnostic and provided documentation saying I'd need a new engine. 78250 miles, premium gas, annual premium treatment at oil changes with royal purple, schedule a tuneup with diagnostic, new tires, wash tub monthly cleans. I treat my car better than I do my kids. I called ford and asked about warranty info which they advised the only way to see if warranty covers it is to have a certified dealership diagnostic. After searching for days, I finally got one to do the diagnostic and said there is an issue with the coolant destroying the engine. How was your safety or the safety of others put at risk? *Extremely dangerous with car stalled in middle of highway. Has the problem been reproduced or confirmed by a dealer or independent service center? *yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? *Ford Dealership servicer and third party service shop Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Engine light was addressed promptly and coolant error message showed up once ever when the car abruptly stalled in the middle of highspeed traffic Ford refused to help after escalation attempt to have them pay for faulty product or lemon buyback
I have 69,400 miles on my car. Last week, out of no where, the engine started shaking and clicking very loud. The repair shop said the flex plate is cracked and it’s a common issue with Ford. I went to the dealership and they even said it happens all the time. This is nearly a $2000 job. Why isn’t there a recall?!
I routinely take my car to get oil changes and check for any other problems. So 2 days after getting my oil changed at a dealership my car began to overheat which shouldn’t have happened because when I got my oil changed they filled the liquids to proper levels. So I added antifreeze because my reservoir was empty once cooled I opened my reservoir and antifreeze began to come back up to the proper level. After getting it home that same thing happened and haven’t moved it since. Now my car shakes and the overheating light stays on. There is no visible leak and I don’t know where the antifreeze goes. My car is only about 3 years old and I don’t believe this should be happening. I take good care of my car routine check ups and oil changes. After doing some research online I’ve seen so many people with my same car reporting the same issue. I believe this problem has been recalled in older years (2014-2016) unsure of exact years but I believe it wasn’t fixed and now has cause major stress for me because I only have one car. Please look into this because right now I’m out of a car and I don’t know what to do and I am still paying on it and can’t even drive it.
The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 10 MPH and decelerating at a stop light, the vehicle hesitated and stalled. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 28,000.
The contact owns a 2019 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start up immediately. The contact stated that several attempts were made to restart the vehicle, but the engine failed to turn over. The contact stated that the vehicle started after approximately five minutes with the check engine warning light illuminated. The vehicle was taken to Midas where it was diagnosed that the cannister purge valve needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was directed to call the NHTSA Hotline. The failure mileage was approximately 56,000.
2019 Ford Fusion SE. Car kept stalling and running hot. I took it in and there’s coolant in the cylinders, which means new engine. Haven’t had the car a year and a half. Chevy sent me to Ford, Ford wants my extended warranty to pay for it. If it does, I’ll be capped off and still have to come up with $1000!!
A few months ago, I began to notice that my engine would shake a little upon startup but would stop and run normally after a few seconds. This wouldn't happen every time I started my vehicle so I didn't pay much attention to it until my check engine light eventually came on one day after startup. I brought my car to an auto parts shop to have the OBII read and it came up as a misfire in cylinder 4. I contacted my Ford dealer and made an appointment for the following day. Upon taking my car to the dealer, they informed me that my car is leaking coolant into cylinder 4 and that is why it was misfiring. They told me that this was an issue that Ford was aware of but did not have a fix for, aside from replacing the engine. I was told that I could take the car home while they reached out to Ford to see if they were willing to cooperate in taking care of the cost of repair, that the car was safe to drive and was only burning off a tiny bit of coolant when starting. A few weeks went by and one day I was stopped in traffic when my car got another warning on the dash that my engine oil was over temperature. When I was finally able to pull off the road safely, I opened my hood and found that my coolant reservoir was completely empty.
The contact owns a 2019 Ford Focus. The contact stated that the vehicle was taken in for an annual inspection but failed due to the lug nuts. The contact was informed by the technician that the lug nuts needed to be replaced with aftermarket one-piece lug nuts. The vehicle was then taken to the dealer where it was confirmed that the lug nuts needed to be replaced. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,000.
My Ford Fussion has a Cracked flex plate. It cracked while I was driving and no service or warning lights turned on.it is currently at dealership waiting for warranty company to approve repairs.
The contact owns a 2019 Ford Fusion. The contact stated while driving 65 MPH, she heard abnormal bubbling sounds coming from the engine before the vehicle stalled. The contact was able to veer to the side of the roadway. The contact was able to restart the vehicle and drove to her residence. The vehicle was towed to the dealer where it was diagnosed that coolant had been leaking into the engine and had caused the engine to fail. The engine short block was replaced; however, the contact stated upon starting the vehicle three months later, she heard abnormal knocking sounds coming from the engine. The vehicle was taken to a local Pep Boys where the engine oil was replaced; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the flywheel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 35,454.
The electronic parking brake system malfunctioned and is available for inspection upon request. If it was to engage while driving, it can cause an accident risking my life including others on the road. The problem has been confirmed by an independent service center and was also inspected be the independent service center. There were two warning messages prior to the failure and periodically appeared and disappeared. It recurred in the last two days
The contact owns a 2019 Ford Fusion. The contact stated while shifting into drive(D), the gear inadvertently shifted back to park(P). The shifter bushing light illuminated. The vehicle was unable to be driven. The vehicle was diagnosed at the residence by an independent mechanic as a shifter cable failure. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 70,000.
2019 Ford Fusion Titanium coolant infusion into cylinder #2. I Took the car to the dealer because the coolant reservoir was always low. I always had to add coolant in a weekly bases but I never notice any leaks. The dealer told me that since there was no check engine lights on it was something normal. I continued to add coolant every now and then. About six(6) months later, the engine stopped. My father came to help and after checking my car told me there was coolant mixing with the motor oil. He asked me if there was a check engine light on or if the car heated up at any moment. No, my car never heated up and there was never a check light on. He towed the car to Tropical Ford, Orlando Fl. The Ford dealer told me I need a new engine and the repair was gonna be $6,261.00 We researched the problem and found the 2014 - 2019 Ford Fusion vehicles equipped with 1.5L or 2.0L Ecoboost engines came with a defect in the engine block and that is why coolant was intruding into the engine cylinders. We found that this is well known issue on this but Ford never told us about it. There are hundreds of complains about this same issue; Coolant infusion into the engine cylinders due to a factory bad block. The Ford Company corrected the factory issue by making a new engine block for the same engine but they refuse to accept responsibility that the original block is in fact, defected. My question to them was; Why would Ford make a new block for the same engine if there was never a factory problem with the original block? The answer is simple. There is a factory problem with the original block and ford knows/knew about it. https://www.carproblemzoo.com/ford/fusion/2019/engine-and-engine-cooling-problems.php https://www.newsom.law/ford-fusion-overheating-lawsuit.html
I bought this vehicle in 2019 and one of the engines cylinders was crack and now I need a new engine and I heard that this a very common problem with this vehicle
The flywheel apparently broke and messed up the crankshaft as well as the front pump in the transmission. Which in turn caused the transmission to slip out of gear and kill while being operated on a busy interstate requiring a tow home and then to ford service for diagnostics. With repairs totaling in excess of $8000.
Not sure what system is causing it but my trunk keeps opening and it’s done it many while I was driving. I understand a lot of other Ford Fusion owners are having the same problem and I urge you to look into the problem as it can cause accidents and deaths.
Car has been blowing excessive smoke from the exhaust only on start up after car has been parked for a few hours. Ford acknowledged new engine was needed however a week after my car had been waiting for the engine ford said it didn't need an engine. Started after the first oil change at about 9000 miles car stalled immediately after I left the dealership from getting an oil change.
I had my flexplate fail twice within 12500 miles of each other. First break was in December of 2021 at 52xxx miles. The flexplate can fail and have multiple cracks in it causing it to rattle and break further on each start and drive, causing the possibility of it completely breaking while driving if someone does not verify what it is. It sounds like a knock in the motor and be mistaken as that if the flexplate is not looked at. I only caught the break cause I heard a slight ticking getting louder every couple of days. And when I went to the dealership to get it looked at it broke further and started making a louder tick/clank. I have talked to a dealer worker that has has the same issue come up (cracked flexplate) with his edge with the 2.0 motor. Along with other research I’ve done I see there are MANY fusions and edges with the 2.0 EcoBoost that have the same issue. So this is a wide spread issue. Ford knows of this issue but does not take responsibility for the issue if the vehicle is no longer under warranty.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle while idle. The vehicle then lost motive power. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a cracked flywheel. The dealer informed the contact that the flywheel needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. The VIN was unavailable.
The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, there was an abnormal noise coming from under the dashboard. In addition, there was excessive tailpipe smoke along with a strong fuel odor when the vehicle was idled. The vehicle was taken to the local dealer who diagnosed that the engine small block was damaged due to low coolant. As a result, the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the damage was caused due to improper manufacturing of the engine in which two different types of metals were used causing the engine to cool down at different rates. The vehicle was previously serviced under Customer Satisfaction Program: 19B37. The manufacturer was not notified of the failure. The failure mileage was 28,000.
Coolant leaking into motor
The vehicle has a defective transmission that does won't recall or acknowledge. The vehicle has been shifting erratically since it hit 180 mile.
The contact owns a 2019 Ford Fusion. The contact stated that the vehicle was making a rattling noise coming from the engine compartment while idling. The vehicle was taken to a local mechanic where it was diagnosed with needing the flex plate replaced. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 52,500.
Vehicle stalls after getting gas. This is due to the canister purge valve not working correctly. It’s a common problem amongst fusion owners.
Driving on highway in a thunderstorm; windshield wipers were on full out max. They did not go fast enough to clear the water from the windshield so I could see the road. After this incident, I went to Ford and told them about it. They inspected it and said the wipers worked as designed. When I told them that was inefficient and unacceptable and a safety hazard for a downpour, they told me to "pull over" if I get caught in a storm. That is unacceptable. It is not always safe to pull over. I should be able to see for at least a half second to tell if I am driving within my lane. I had to drive on the bumper of a truck to follow their lights. I had the 2018 Ford Fusion and the windshield wipers worked properly.
The contact owns a 2019 Ford Fusion. The contact stated that while driving at various speeds, the vehicle experienced random hesitation and stalling with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be repaired. The vehicle was repaired but the failure had reoccurred. The contact indicated that the transmission had been rebuilt on three separate occasions. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
The contact owns a 2019 Ford Fusion. The contact stated that after starting the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local unknown dealer who diagnosed that the engine was faulty and needed to be replaced. No further information was available. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
The contact owns a 2019 Ford Fusion. The contact stated that while the wife was driving approximately 70 mph the vehicle crashed into a deer. During the crash, the front end of the vehicle was severely damaged but no airbags were deployed. The driver sustained back and neck injuries. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were notified of the failure. The failure mileage was 65,000.
The contact owns a 2019 Ford Fusion. The contact stated that the check engine warning lights was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the engine replaced. The vehicle was not repaired. The manufacturer was informed of the failure and told the contact to call NHTSA for assistance. The failure mileage was 25,841.
Cracked flex plate requiring new engine (out of warranty)
The contact owns a 2019 Ford Fusion. The contact stated that on several occasions while driving or stationary, the trunk would independently open without warning. The contact reached out to a dealer and made an appointment to have the vehicle inspected. The manufacturer had yet to be notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 36,000.
Was told by mechanic that new engine was needed. We have had this same issue happen to three of our 2019 Fusion's (company cars).
About a week or so ago I went out to crank my car and it sounded awful It was shuttering, sounded like it was going to shut off and the engine light came on, it's a 2019 Ford Fusion. I notice it does this every morning, well I took it to the dealer ship today, they said I have coolant leaking into the Engine.
Fusion traveling northbound and t-boned sedan traveling westbound in intersection. Fusion has significant front end damage. No airbags deployed in Fusion. All airbags deployed in other vehicle. Driver of Fusion, wearing seatbelt, suffered sternum fracture. Available for inspection. Failure of airbags to deploy likely cause sternum fracture. Fusion just arrived at car repair for scan and inspection. The Fusion was started less than 5 minutes prior to accident and driver received message indicating the front camera was unavailable.
Started the car with 24,007 miles on ODO and check eng light came on running real rough looked into ford pass app and it stated that it had a power train issue and misfire of cylinder. Took to dealership and was told that the short block had to be replaced to to coolant leaking into #2 cylinder from a crack.
Yesterday I parked my car and about 45 minutes later when I returned my trunk was open. This makes a few times now where I have parked my car and left, then when I returned my trunk was open. The first couple of times I dismissed it because the trunk was only open slightly. In one of the early instances I was standing there when the trunk opened by itself and thought it was because I hadn't closed it all the way. But yesterday the trunk was open halfway with the taillight flashing bringing further attention to it. There were no error messages or warnings (other than the taillight flashing). Yesterday when this happened, my car was charging at a public charging station. I suspect the taillight was flashing because the car was plugged in and charging. The other times this happened, it was not charging. This morning I googled Ford Fusion trunk opening by itself and saw multiple online forums with other Ford Fusion owners, who going back years, have been experiencing their trunks opening for no apparent reason. Some of them said it happens while driving. If my trunk were to open while I was driving the distraction would put myself and other drivers at risk. There would also be a danger if items started to fly out of my trunk. One of the forums suggested notifying the NHTSA about this issue. I also messaged Ford about this issue asking about a fix.
CAR SHUDDERS/SHAKES INTERMITTENTLY ON COLD STARTS. CHECK ENGINE LIGHT CAME ON MAY 3 AT 11AM. TAKEN TO DEALER ON MAY 3 AT 4PM. AFTER DEALER INSPECTION, ADVISED ON MAY 5 THAT COOLANT LEAK INTO CYLINDERS IS REQUIRING A NEW ENGINE AT 28,700 MILES. DEALER ADVISED THERE IS A TSB ON THIS AND IT IS A COMMON PROBLEM WITH THE ENGINE.
I HAVE 2019 FORD FUSION WITH ONLY 6400 MILES. AIRBAG LIGHT CAME ON AND TOOK THE CAR TO DEALERSHIP AND THEY DENIED TO COVER AIRBAG MODULE REPLACEMENT UNDER WARRANTY. AIRBAG MODULE WAS BAD AND DEALERSHIP DENIED TO COVER BECAUSE I HAD SMALL DENT DAMAGED ON THE QUARTER PANEL WHEN I BOUGHT IT. CAR DRIVES FINE BUT HAS AIRBAG LIGHT ON DUE TO BAD MODULE FROM THE MANUFACTURE.
MY CAR HAS HAD ONGOING ELECTRICAL PROBLEMS SINCE DAY ONE. THEY HAVE TRIED VARIOUS REMEDIES TO NO AVAIL. NOW THAT IT IS OUT OF WARRANTY THEY REFUSE TO COVER THIS ONGOING ISSUE
COMING TO STOP AT A PARKING LOT AND ALL OF SUDDEN THE CAR ACCELERATED (SEEM LIKED 90 MPH) ON IT'S OWN JUMPED THE CURB WENT UP ON THE LAWN BEFORE I COULD REACT AND APPLIED THE BRAKES! I WAS PROBABLY ALMOST STOPPED BEFORE THE CAR RAPIDLY ACCELERATED FOR NO REASON!
T O WHOM IT MAY CONCERN, THANK YOU FOR ASSISTING ME DURING THIS PROCESS. MY CAR I PURCHASED NEW AND I WOULD LIKE TO SAY A FEW MONTH INTO OWNING MY CAR IVE HAD SERVAL INCIDENCE WHERE MY CAR WOULD COMPLETELY SHUT OFF WHILE I'M A RED LIGHT FOR AWHILE DUE TO TRAFFICS. MY CAR HAS AN ECO BUTTON WHERE I CAN TURN IT OFF AND ON SO IT DOESN'T 'SHUT DOWN' WHEN I COME TO A STOP. THE REASON I'M SO UPSET WITH THIS IS BECAUSE 2-3 TIMES IT'S HAPPENED TO I'VE HAD MY TODDLER WITH ME AND IN ORDER FOR ME TO GO (WHEN THE CAR SHOULD AUTOMATICALLY TURN ON ONCE I REMOVE MY FOOT FROM THE BREAK), I HAVE TO TURN OFF MY CAR AND TURN IT BACK ON AND IT'S HAPPENED DURING TRAFFIC AND BUG INTERACTIONS. I DON'T FEEL SAFE IN MY CAR AND MOST IMPORTANTLY I'M SCARED A CAR WILL HIT ME FROM BEHIND DO TO THIS ISSUE WITH MY SON IN THE CAR. I'VE ADDRESSED THIS ISSUE TO FORD AND WHEN I TAKE IT IN THEY SAID THEY CAN'T DETECT THE PROBLEM. THEY'VE CHANGED THE BATTERY THINKING IT WOULD HELP HIT IT DIDN'T. I'VE GIVEN THEM THE OPPORTUNITY TO ASSIST ME AS MUCH AS THEY CAN BUT YET I FEEL LIKE NOTHINGS BEEN DONE.
THE SYSTEM BEGAN FAILING WHEN THE FIRST THE ALARM DOESN'T SET, THEN THE HORN DOESN'T WORK BUT THE VEHICLE DOES RUN
WAS AT COMPLETE STOP, HEARD A LOUD "POP" NOISE FROM MY CAR THAT SHOOK MY BREAK PEDAL. BREAK PEDAL HAS FELT "SQUISHY" AND GOES ALMOST TO THE FLOOR WHEN STOPPING.
ON MY 2019 FORD FUSION THE CHECK ENGINE LIGHT CAME ON FOR MY FUEL SYSTEM. IT IS READING THAT I HAVE A FAULTY PURGE VALVE. THE CODE WAS P0456.
SIMILAR TO NHTSA ID# 11290551, I TOO EXPERIENCED SUDDEN ACCELERATION OF MY VEHICLE OVER THE SET SPEED ON THE CRUISE CONTROL SYSTEMS IN BOTH MEDIUM (35-45MPH) AND HIGHWAY (50-65MPH) SPEEDS. I'M THE ORIGINAL OWNER OF THE VEHICLE, CURRENTLY UNDER 15K MILES. PERIODIC VISUAL INSPECTIONS BY OWNER, ALL VEHICLE MAINTENANCE PERFORMED BY DEALERSHIP AS PER OWNER'S MANUAL. WHILE I NEVER LET THE CAR TAKE OVER THE DRIVER, IT CONCERNS ME IF THIS HAPPENS WITH MY WIFE DRIVING IT AS SHE MAY NOT HAVE THE SAME THINKING THAT I DO. ASIDE OF THAT, THE ADAPTIVE CRUISE CONTROL FEATURE IS INCONSISTENT IN DETECTING VEHICLES WHILE SWITCHING LANES OR IN FLAT SURFACED CURVES, REGARDLESS OF THE WEATHER (HAPPENED MULTIPLE TIMES DURING CLEAR DAYS AND UNDER MODERATE RAIN). THIS CAUSES THE VEHICLE TO ACCELERATE SO IT RETURNS TO THE SET SPEED. WHILE THE FEATURE WORKS OK MOST OF THE TIME, THOSE INCONSISTENCIES CAN CAUSE SEVERE PROBLEMS ON HIGHWAY SPEEDS - WHICH IS THE PLACE THEY ARE MOST USED AT. ONCE AGAIN, WHILE I FEEL I AM ALWAYS IN CONTROL OF MY VEHICLE, I GET CONCERNED FOR MY WIFE. SHE DOES NOT DO HIGHWAYS OR DRIVES LONGER THAN A 10 MILES RADIUS TO A FEW KNOWN LOCATIONS BY HERSELF. BY THE FEW TIMES I EXPERIENCED THE REPORTED, I'VE CONSIDERED IF THE VEHICLE WITH THE CLAIMED ADDED SAFETY FEATURES WERE WORTH THE PURCHASE AND ARE TRULY READY FOR WIDE ADOPTION.
I WAS DRIVING OUT OF A STORE AND ALL OF A SUDDEN THE VEHICLE HAD THE BATTERY ENGINE COME OUT AND OTHER WEIRD VERBIAGE IVE NEVER SEEN. ALL OF A SUDDEN MY VEHICLE JUST STOP , BRAKES BECAME TOO STIFF TO TURN BACK THE VEHICLE AS YOU ARE SUPPOSE TO PRESS THE BRAKE AND PUSH THE START BUTTON. I WAIT WITH MY 9 YEAR OLD DAUGHTER ON A BUSY STREET AND IT WAS OVER 100 DEGREE WEATHER. WE WAITED MAYB 10MINS AND THE BRAKE BECAME SOMEONE MANAGEABLE TO PUSH AND THE VEHICLE STARTED AS SOON AS IT DID START SMOKE STARTED COMING OUT FROM THE HOOD DROVE TO A NEAR BY BUSINESS AND HAD TO WAIT OVER W HOURS FOR A TOW TRUCK. THIS IS SUCH A SAFETY HAZARD AS A MOTHER YOU WANT THE VEHICLE YOU DRIVE TO BE AS SAFE AS POSSIBLE BUT FOR A BRAND NEW VEHICLE ONLY A YEAR OLD TO STALL OUT THE WAY IT DID IS SO SCARY BECAUSE I COULD'VE BEEN HIT AND YOU NOT ONLY WORRY ABOUT YOUR SAFETY BUT YOUR CHILD'S SAFETY.
TL* THE CONTACT OWNS A 2019 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER WAS DRIVING AT 45 MPH, THE VEHICLE BEGAN TO PULL TO THE LEFT AS AN ABNORMAL NOISE BEGAN EMITTING FROM THE VEHICLE. THE VEHICLE THEN INDEPENDENTLY TURNED TO LEFT AND HIT THE BARRIER WALL ON A BRIDGE WITHOUT WARNING. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. HER DAUGHTER SUSTAINED NO MAJOR INJURIES, ONLY MINOR SORENESS. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TWICE TO TWO DIFFERENT INDEPENDENT MECHANICS. THE VEHICLE HAD YET TO BE REPAIRED. THE CONTACT SPOKE WITH A DEALER (JENKINS & WYNNE FORD, HONDA, & LINCOLN 2655 TRENTON RD, CLARKSVILLE, TN 37040) WHO INFORMED HER THAT THERE WERE NO ACTIVE RECALLS ON THE VEHICLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.
I HAD A RECALL REGARDING A COOLANT RELATED ISSUE. THIS WOULD CAUSE A MISFIRE, DAMAGING THE ENGINE AND CAT CONVERTER. I TOOK THE CAR DEALERSHIP. THEY SAID THEY FIXED. FOLLOWING DAY ENGINE LIGHT CAME ON. TOOK IT THE DEALERSHIP AGAIN. I AM TOLD ENGINE NEED TO BE REPLACED. THE CAR IS SITTING THERE. IT WOULD TAKE COUPLE MONTHS TO REPAIR THEY SAID. CAR HAS 18K MILEAGE ON IT. 2019 FORD FUSION.
SO WHEN I'M DRIVING DOWN THE ROAD IT WILL START DOING WEIRD STUFF .. LIKE JERKING AND APPLYING THE BREAKS AND THEN THE CAR JUST SHUTS OFF AND THEN IT TAKE ABOUT A COUPLE MINS FOR IT TO COME BACK ON SO I THINK THIS IS A DANGER & SAFETY HAZARD
PRIOR TO RECALL NOTICE; ON 12-20-19 HUSBAND NOTICED COOLANT L LEVEL DOWN AT APPROXIMATELY 7,000 MILES. WENT TO LOCAL FORD DEALER TO PURCHASE COOLANT. WHILE THERE DEALER ASKED SEVERAL QUESTIONS CONCERNING SPECIFICS; LIKE, IS COOLANT LEAKING FROM YOUR ENGINE AND IS IT VISIBLE ON THE GROUND; HUSBAND SAID NO. RETUNED HOME WITH COOLANT AND FILLED THE RESERVOIR. JANUARY 18TH, 2020, RECEIVE RECALL NOTICE FROM FORD ADVISING COOLANT MAY BE INTRUDING INTO THE CYLINDERS; ADVISING TO CONTACT LOCAL DEALER FOR SERVICE. JANUARY 21ST, CAR INTO SERVICE TO REPROGRAM POWER TRAIN /CLEARED ALL CODES. JANUARY 22ST, 2020 TOOK AN 81 MILE TRIP TO LAKE AND BACK; HOURS LATER CHECKED THE COOLANT AND IT WAS DOWN AGAIN 5/8 'S INCH FROM MAX. JANUARY 23RD CALLED THE SCHEDULED ANOTHER APPT FOR JANUARY 29TH. JANUARY 29TH 2020, MCSPADDEN FORD HAD VEHICLE FOR 4.5 HOURS TO CONTINUE INVESTIGATION INTO EXCESSIVE COOLANT USE. UPON PICK UP OF VEHICLE, SERVICE MANAGER ADVISED THEY PUT CAR UP ON LIFT TO LOOK FOR LEAKS, NEGATIVE. HOOKED UP COMPUTER AND RAN CAR FOR 20 MINUTES LOOKING FOR ANYTHING UNUSUAL, NO PROBLEMS FOUND. REMOVE VALVE COVERS, INSPECTED BLOCK, PISTONS & CYLINDERS. IN PROCESS BOKE A SPARK PLUG THAT WAS REPLACED AT NO CHARGE. SERVICE MANAGER ADVISED THEY DID NOT FIND ANYTHING TO FIX; WE SHOULD JUST DRIVE IT LIKE NORMAL. DRIVING HOME AT 1.3 MILES (4 MIN) CAR SPUTTERS. ANOTHER .3 MILES (1 MIN) CAR SPUTTERS, BUCKS, STEERING VIBRATES, CAR SHAKES. ANOTHER .6 MILES (1 MIN) , CAR SPUTTERS & BUCKS, STEERING VIBRATES, CARE SHAKES, RPM GAUGE BOUNCING, CHECK ENGINE LITE COMES ON. ANOTHER .5 MILES (1 MIN) I PULL OFF THE HIGHWAY INTO RESIDENTIAL NEIGHBORHOOD AND CALL MCSPADDEN SERVICE WHO ADVISE TO IMMEDIATELY RETURN THE CAR TO THEM IF I AM ABLE. CAR LEFT AGAIN AT THE SHOP AT 1-29-2020 5:45.
STARTED THE CAR MANUAL AND A POWER TRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 1 OTHER OCCASIONS JANUARY 1ST 2020 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING.
TL* THE CONTACT OWNS A 2019 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 25 MPH, THE FRONT AXLE ON THE PASSENGER SIDE FRACTURED CAUSING THE TIRE TO FOLD UNDER THE VEHICLE. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND THE VEHICLE COULD NOT BE TURNED TO THE LEFT OR RIGHT DIRECTION. THE VEHICLE HEADED STRAIGHT FOR 30 YARDS AND WENT OVER A CURB LANDING ON AN INCLINE OF A PRIVATE PROPERTY. ALL THE AIR BAGS DEPLOYED EXCEPT FOR THE FRONT DRIVER SIDE AND STEERING WHEEL AIR BAGS WHICH FAILED. A POLICE REPORT WAS FILED UNDER REPORT NUMBER: 212000012. THE CONTACT SUSTAINED TWO 9 CM LACERATIONS TO THE HEAD AND 19 STITCHES, A CONTUSION TO THE HEAD, CONCUSSION, LOSS OF MEMORY, AND MASSIVE BODY ACHES THAT REQUIRED MEDICAL ATTENTION. A POLICE OFFICER DROVE THE CONTACT TO THE HOSPITAL AFTER THE IMPACT. THE CONTACT MENTIONED THAT THE INFORMATION PROVIDED WERE BASED ON PICTURES AND VIDEOS OF THE EVENTS OF THE IMPACT DUE TO HIM HAVING MEMORY LOSS. THE FOLLOWING DAY THE CONTACT WENT BACK TO THE SCENE AND FOUND THE PASSENGER FRONT AXLE ON THE ROAD. THE VEHICLE WAS TOWED TO A TOW TRUCK COMPANY. THE INSURANCE COMPANY WAS SCHEDULE TO INSPECT THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED AS OF YET. THE FAILURE MILEAGE 13,000. *LN *JB *TR
THE HEADLIGHTS ON THE 2019 FORD FUSION ARE HORRENDOUS! THERE IS VERY LITTLE VISIBILITY, I'M CONSTANTLY HAVING TO TURN ON MY BRIGHTS TO EVEN SEE SOME ASPECTS OF THE ROAD I'M ON. THIS IS IRRESPONSIBLE ON FORDS PART AND NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE! THERE'S NO TELLING HOW MANY ACCIDENTS THIS HAS CAUSE AND OR WILL CAUSE IN THE FUTURE.
A COUPLE MONTHS BACK, I RENTED A 2019 FORD FUSION, SO THE VIN NUMBER IN THIS REPORT IS ONLY A SAMPLE. TWICE, WHEN I WENT TO BUCKLE THE DRIVER-SIDE SEATBELT, THE END WENT NOT INTO THE LATCH, BUT INSTEAD INTO THE CASING AROUND THE LATCH (SEE PICTURES). THERE WAS JUST ENOUGH FRICTION TO HOLD IT IN PLACE AND MAKE IT FEEL LIKE IT WAS LATCHED, WHEN IN ACTUALITY, IT WAS NOT. I CONTACTED THE LOCAL FORD DEALER TWICE, BUT GOT NO REPLY. I THEN WROTE A LETTER TO FORD MOTOR CO. SIMPLY SAYING I HAD FOUND AN ISSUE, BUT ONLY GOT AN OBVIOUS FORM LETTER SAYING "THANK YOU". THEY DIDN'T EVEN ASK FOR ANY DETAILS. UPON DISCUSSION OF THE ISSUE WITH A FRIEND, HE SAID HE HAD THE SAME EXACT ISSUE WITH A 2015 FUSION.
STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRANSMISSION NOT IN PARK, SHIFT SYSTEM MALFUNCTION. THE CAR DASHBOARD WOULD SAY THE CAR WAS IN DRIVE BUT THE TURN DIAL GEAR WOULD SHOW PARK. THE CAR GEAR DIAL WAS ALSO LOCKED AND WOULD NOT TURN. IF I TOOK OFF THE EMERGENCY BRAKE THE CAR WOULD ROLL BACKWARDS. ALSO I COULD NOT TURN THE CAR OFF AFTER THAT. AFTER 40- 60 MIN THE CAR SHOWED IT WAS GOING TO TURN OFF IN 15 MIN TO SAVE POWER. ONCE IT TURNED OFF. THE CAR WOULD START AND ENGINE WOULD TURN OVER AS IF NOTHING HAPPEND. I ALSO HAVE VIDEO OF BOTH TIMES CAR WOULD NOT START. WEBSITE WILL NOT LET ME UPLOAD VIDEOS
BOUGHT THE CAR LESS THAN 30 DAYS AGO. WASHING THE FRONT WINDSHIELD AND NOTICED A HAIRLINE CRACK ON THE OUTSIDE ABOUT 4-5 INCHES LONG. NO DAMAGES OF A ROCK HITTING THE WINDSHIELD.
3 WEEKS AFTER I LEASED THE VEHICLE NEW, THE WINDSHIELD SHATTERED WITHOUT ANYTHING HITTING IT. IT IS NOW 3 MONTHS LATER AND I ABOVE 7500 MILES ON THE CAR AND WHILE SITTING IN STOPPED TRAFFIC THE BACK GLASS EXPLODED ON ITS OWN. FORD CORPORATE ONLY ACCEPTED PHOTOS TAKEN AND SUBMITTED BY THE DEALERSHIP TO REVIEW THE CLAIM AFTER TELLING ME A 'TECHNICIAN WILL DETERMINE' WHAT HAPPENED. FORD SAID GLASS IS NOT COVERED UNDER WARRANTY. I EXPLAINED TO THEM THAT I UNDERSTAND BUT I AM MODE CONCERNED OF THE OVERALL SAFETY OF THE CAR AFTER THIS HAPPENED. 2 PHONE REPS AND THEIR SUPERVISOR REPEATEDLY SAID THERE IS NOTHING THEY CAN DO, TOLD ME IT IS NORMAL WEAR AND TEAR, AND THERE IS NO OTHER PHONE NUMBER OR DEPARTMENT I CAN CONTACT TO FURTHER PURSUE THIS ISSUE.
TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. UPON RELEASING THE BRAKE PEDAL,THE VEHICLE ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE FAILURE OCCURRED TWICE AND THE SPEED REACHED EXACTLY 71 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD SAN DIEGO (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-9171), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 350.
WITH CRUISE CONTROL SET, PRESSING THE + BUTTON AND HOLDING FOR A FEW SECONDS TO INCREASE THE SPEED A FEW MILE PER HOUR WILL CAUSE THE VEHICLE TO CONTINUE ACCELERATING UNTIL THE 'CANCEL' BUTTON OR THE 'OFF' BUTTON IS PRESSED. PRESSING THE BRAKE PEDAL WILL ALSO STOP THE RUN AWAY ACCELERATION. DURING THE RUN-AWAY ACCELERATING, PRESSING THE + BUTTON OR THE - BUTTON WILL NOT STOP THE ACCELERATION. ADDITIONALLY, WITH CRUISE SET, PRESSING THE - BUTTON FOR A FEW SECONDS WILL CAUSE A RUN-AWAY DECELERATION. THE VEHICLE IS PRESENTLY BEING LOOKED AT BY THE DEALERSHIP WHERE IT WAS BOUGHT. IN THE MEAN TIME, I WAS GIVEN A 2019 FUSION HYBRID AS A LOANER VEHICLE AND THAT CRUISE CONTROL DOES THE SAME THING: RUN-AWAY ACCELERATION AND DECELERATION WHEN PRESSING THE + OR - BUTTON. THE VEHICLE WAS CHECKED MANY TIMES AND WAS CRUISING ANYWHERE FROM 50 MPH TO 70 MPH WHEN THE + AND - BUTTON WAS PRESSED. I NOTICED THAT THE RUN-AWAY DECELERATION WAS QUITE PRONOUNCED COMPARED TO THE ACCELERATION.
I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH HOTEL. I CALLED AVIS ROADSIDE ASSISTANCE IMMEDIATELY ON RETURN TO HOTEL AND ASKED THEM TO RECORD THIS ISSUE. I ALSO INFORMED THE RETURN CAR ATTENDANT WHEN I RETURNED TODAY AT AVIS ATLANTA AIRPORT.
I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA ON 5/1/2019 WEDNESDAY. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH HOTEL. I CALLED AVIS ROADSIDE ASSISTANCE AND ASK D THEM TO REGISTER A COMPLAINT .I ALSO INFORMED THE ATTENDANT WHEN I RETURNED THE CAR AT ATLANTA AIRPORT TODAY.
TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL SEIZED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE ACCELERATOR PEDAL RETURNED TO NORMAL. IN ADDITION, THE CONTACT STATED THAT THE BRAKES SEIZED WHILE IN TRAFFIC THIS WEEK, WHICH ALMOST CAUSED A CRASH AND THE CHECK MANUAL WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO FLAMMER FORD (3335 COMMERCIAL WAY, SPRING HILL, FL 34606, (352) 686-8255) WHERE IT WAS DIAGNOSED THAT AN AUTO STOP/START MODULE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED, BUT AN APPOINTMENT WAS SCHEDULED FOR APRIL 9, 2019. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WOULD NOT ALLOW THE DEALER TO REPAIR THE VEHICLE BECAUSE THE DIAGNOSTIC TROUBLE CODE COULD NOT BE READ DURING THE DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS 8,070.
COLLISION AT 35MPH FRONT END OF FUSION HIT THE ENTIRE PASSENGER SIDE OF ANOTHER VEHICLE . NO AIRBAG DEPLOYED. OTHER VEHICLE WAS TOTALED.
Decode a 17-digit VIN to see every complaint, recall, and safety rating for one specific vehicle.