584 consumer complaints have been filed with NHTSA for the 2013 Chevrolet Cruze. Click any complaint to view the full owner description.
ENGINEFebruary 26, 2026
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the contact felt ill and pulled over to the side of the road. The contact stated that a passerby stopped and found the contact unconscious inside the vehicle. The ambulance was called to the scene, and the contact was taken to the hospital. The doctor determined that the contact had 27% of carbon monoxide inside the body. The contact received oxygen to expel the carbon monoxide. The vehicle remained near the walking trail where the contact had pulled over to the side of the road. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. Prior to the issue, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal and went into LIMP Mode. The contact stopped by Auto Zone for a diagnostic test. The contact was unsure what code was found. The doctor believed that the carbon monoxide poisoning was related to the vehicle. The insurance company was notified, and a claim was filed. The manufacturer was not made aware of the failure. The failure mileage was unknown.
STEERING,VEHICLE SPEED CONTROLNovember 9, 2025
When I accelerate my rpm goes up but car dosent move as speed says and takes for me to let off the gas to speed up , and my steering when I turn it pulls away n it keep popping up service traction and going off
UNKNOWN OR OTHER,ENGINEOctober 17, 2025
My car over heats at least over 300 degrees. Afraid that my vehicle is In danger of catching fire due to the high temperature causing tension belt and hose components to melt.
UNKNOWN OR OTHER,ENGINEAugust 30, 2025
I’ve had the thermostat housing fail twice now. And now it leaking again for the third time!! Now the service stabilitrak light is on, but it only happens when the car is idling. This happened to me before while driving and I replaced the spark plugs and the coil pack. I know on other models the valve cover failed as well but I don’t see a recall on that, or the thermostat housing issues…. I just don’t get whyyyyy if people are having all the same issues why not recall it!!???
AIR BAGS,FUEL/PROPULSION SYSTEMAugust 20, 2025
For the airbag the car was sold to me without a working airbag. It’s in the steering wheel (I have been told this by a Chevrolet dealership) and the part that is broken is the part that will make it inflate in case of crash. This is scary to me. I was just in my first (and hopefully only) accident a month before in a more steely car and while no airbags were deployed it still hurts. The second issue is with the fuel pump or sensor - the coding is very unsure but the dash (including the mechanical gauge) says the car will go from half tank to empty on an 8 mile drive. It has no leaks on the underside and I had it into the mechanic twice. The second time because it stumbled and stalled at a stop light. Before dying - half tank. August 6th they just scanned it with their computer I got no paperwork from them. On the 15th I didn’t get any paperwork either. I will include the shop’s number.
ELECTRICAL SYSTEMAugust 14, 2025
Odometer Fraud. The contact purchased a 2013 Chevrolet Cruze. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 157,454. The contact later discovered that the title mileage was 189,000.
ENGINEAugust 11, 2025
This is the second time that we have experienced over heating issues. Currently the car has been out of commission for over a year and half. Every since we purchased the car used it has over heated. The first time of course the head gasket was blown. We paid $1200 to have it fixed. Still ran hot we replaced the water pump. After a year same issues. Car has been parked as we do not have the money to repair it. I have read about 6 pages of the same complaint. I do believe that it is time for GM to issue a recall. We are currently making payments on a car that we are unable to drive. We have spent almost as much as we paid for the car. Again this is not good. Seems like this car was doomed from the start.
STEERING,ENGINE AND ENGINE COOLINGJune 13, 2025
The contact owns a 2013 Chevrolet Cruze. The contact stated that while driving 65 MPH, the steering wheel seized, and the vehicle also lost motive power. There were no warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed and determined that the electronic control unit module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,212. The VIN was not available.
UNKNOWN OR OTHER,ENGINEMay 31, 2025
Unknown
ENGINEApril 24, 2025
for some strange reason the engine has 150K miles on it and has been extremely well maintained however there is oil blowby coming from the oil filler cap which coats the entire engine belts will slip and cause drivability issues this oil vapor can also coat the front wheel brake discs and soak the pads causing braking failure to occur GM said they are aware of this problem however they do not have a recall to replace the engine or causing issue with the vehicle and i would be better off buying a new GM vehicle rather then worry about this insignificant issue since no accidents have occurred I Maintain my vehicles to the gills something like this is very concerning since this is my wifes car and out child travels in this car what can the NHTSA do to make GM correct this issue on this chevy cruze?
ENGINEApril 14, 2025
Check engine light is on and the low fuel efficiency which will cause the system to fail and the vehicle to shut down while driving.
ENGINE,ENGINE AND ENGINE COOLINGFebruary 26, 2025
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the Engine Control Module (ECM) had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 139,000.
UNKNOWN OR OTHER,ENGINENovember 20, 2024
I am writing to express my concern regarding a serious issue with my 2013 Chevrolet Cruze. Recently, I noticed that my car's engine was overheating, which I initially thought was due to a problem with the coolant or radiator. However, on [XXX], my vehicle suddenly broke down while I was driving on the highway. I had my car towed to a mechanic, who informed me that this particular model of the Chevrolet Cruze, specifically from the years 2011-2015, is known to have severe engine overheating problems. The mechanic also mentioned that in cases like mine, the engine is often seized and sent to the junkyard. After researching further and reading through numerous online reviews from other Cruze owners, I discovered that engine overheating is a common and recurring issue for many of them. This leads me to believe that this problem may be more widespread and could potentially be a defect in the design or manufacturing of the engine. Given the severity of this issue and the impact it has on vehicle safety, I kindly request that you consider issuing a recall for the engines in the 2011-2015 Chevrolet Cruze models, similar to the actions taken for other vehicle recalls, such as the Hyundai Sonata. I hope that Chevrolet will take steps to address this issue and ensure that owners like myself do not have to face costly repairs or the loss of their vehicle due to an engine failure that appears to be inherent in these models. I would greatly appreciate your attention to this matter and hope for a positive resolution, such as a recall or another form of support for owners dealing with this serious engine problem. Thank you for your time and consideration. Sincerely [XXX] , [XXX] 2013 Chevrolet Cruze LT Plate - [XXX] Vin - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEMNovember 7, 2024
Vehicle randomly powers up and tries to start with the key in the ignition. Service theft deterrent message displayed at times while trying to start.
POWER TRAINNovember 7, 2024
Transmission messed up only own the car for 7 months
ENGINEOctober 24, 2024
The engine in my 2013 chevy cruze failed due to the head gasket, and it causes the car to overheat. Chevrolet issued a recall on some 2013 and 2014 Cruze models for head gasket problems. The gasket in these models is known to fail and that can completely destroy the motor. When a head gasket fails that allows the oil and the coolant to mix; and that will destroy the lubrication in your engine and cause the engine to fail. Pepboys repair shop-- has the repair invoice.
UNKNOWN OR OTHERJuly 4, 2024
Have been told it’s the catalytic converter but when driving it loses power and stalls. It has almost caused wrecks. Ever since I got this vehicle it’s been one thing after another and the more I look online about the issues with my vehicle, the more I realize that thousands and thousands of Chevy Cruze owners are having the same issues. I’ve had to put two oxygen sensors on it since having it, replaced the turbo, spark plugs, all kinds of parts on this vehicle. They clearly did not make this vehicle safe or reliable
VISIBILITY/WIPERJuly 4, 2024
Broken mode select gear. Unable to change the heat to defrost and the windshield will not clear in cold weather.
VISIBILITY/WIPERJuly 3, 2024
Broken blend door in hvac box. No heat to defrost windows.
SERVICE BRAKES, HYDRAULICJuly 2, 2024
I have a powerstop b992l brake shoe and hardware kit. The mfg date is 2023/12/04. The issue is that the drum adjusters are made in a way they do not turn freely, thereby the drums will not adjust. In the diagram pat b will not turn on part a. There are clear witness marks on the inside where the end fits on the ratchet pawl. I have the parts available for inspection as needed and can mail then as well as the box side with their information.
POWER TRAIN,UNKNOWN OR OTHER,ENGINEJune 7, 2024
I own 3 Chevy Cruze, a 2012, 2013 and 2016. They all partial power down or decelerate while driving. The local Chevy dealers has no recalls for this issue or any other for that matter. Please advise
ENGINEMay 20, 2024
Coolant loss and overheating requiring additional coolant. Warning of possible power loss due to overheating.
SEATS,UNKNOWN OR OTHER,ENGINEMay 17, 2024
I'm looking into purchasing a Chevy Cruze 2013 Lt from a friend. I am researching and noticing some issues and recalls. I was wondering if this statement is true. Could you let me know more information about this? Thank you for your time. The issues I'm seeing are the turbocharge and coolant at the moment.
STEERING,ELECTRICAL SYSTEM,ENGINEMay 12, 2024
Car caught on fire under hood
Fire reported
NHTSA #11588307ENGINEApril 16, 2024
Everything thing on this engine has failed. Oil and coolant leaks just keep happening now the head gasket started leaking.
STEERING,EXTERIOR LIGHTING,SERVICE BRAKESJanuary 31, 2024
The cars first started telling me randomly that it needed service to the stabilitrak and the. Would disappear, the next component was the anti theft activated and after turning car off..next time I tried to turn on, it acted as if battery was dead and locked my key in ignition. Fixed itself a couple hours later. Next time it gave me issues all of these components started to come on at same time while also causing power steering to come on and go out in the middle of driving which could have caused a horrible wreck (didn’t thank god) and also started flickering lights inside and outside of car, and the radio turned on and off as well…the car now will not turn on and acts as if battery is dead unless I use cables and have someone jump start my car…it definitely seems to be shorting out like the wiring isn’t working the way it should…I have now taken it to auto one and they tested battery and altinater and said both were in great condition, so I researched and have seen that my car make and model years from 2011-2015 have a recall on the negative battery cable not being crimped right enough but my car specifically isn’t included because it is past its warranty…which I’m sorry is ridiculous in every way no matter any warranty this was a mistake made by the manufacturer and it should be corrected on every car that is included in the years they specifically stated themselves they failed to do correctly when made…my car behaving this way and putting me and my family in danger is nothing that is our fault but the manufacturers and it should 100% be covered…I’m currently waiting to have it looked at by mechanic to reconfirm what I already know, and will know shortly that it is indeed the negative battery cable..I need this covered and corrected by dealer near me
ENGINEJanuary 28, 2024
2013 chevy cruze has so many coolant leaks coming from different locations. This vehicle should be on recall for this major problem. It is basically a lemon but doesn't quite meet requirements for lemon. So close though
SUSPENSION,ENGINEJanuary 24, 2024
There is a leak that is causing the coolant reservoir tank to empty every couple of days. It appears that the coolant fumes are going inside the car. It has been taken to the repair shop on several occasions and has had the coolant reservoir replaced. However, the problems persists and the coolant fumes are making me ill from inhaling them. The car was taking in to a Chevrolet dealer December 2023 for an oil change and the service technician stated my car was “fine”. I asked about any possible leaks as I have observed spots in my parking spot. He assured me there were no problems with my car, but I persisted. He printed the service log and he determined the staff who completed the oil change had in fact noticed a leak, but the guy at the desk assured me there was not a problem. A few weeks have gone by and coolant continues to leak and the fumes are getting inside the cabin of the car. They are most noticeable when use the heater or the AC and the fumes can also be observed when I exit the car.
ELECTRICAL SYSTEM,ENGINEJanuary 10, 2024
Vehicle, when parked in garage with key in the ignition, will start all by itself. There have been several times in the past when I could hear the car attempt to start itself unsuccessfully in the garage as well. I run down to remove the key from the ignition when this happens. Idling engine in an enclosed garage can lead to carbon monoxide poisoning to home owner and occupants. Removing key from ignition when parked alleviates problem however this has happened several times now both in and out of garage. One owner vehicle since new, no other keys or objects on key ring/fob when this has happened. Vehicle has 75k miles. Problem began at around 70k miles. Car has been garaged and well cared-for it’s entire life.
STEERING,ENGINE,FUEL/PROPULSION SYSTEMDecember 5, 2023
Traction control warning pops up and steering stops, even while driving. Motor shuts down and smells like fuel in water res.
ENGINENovember 25, 2023
Recall Bulletin: 14371B; water pump leaked causing a crack in the coolant reservoir, The dealership in charge of repair stated that the leak caused permanent engine damage and was now undrivable and needed a new engine. Coolant (anti-freeze) is very hazardous to your health and a coolant leak can cause your engine to overheat and cause damage to your vehicle (including reduced power to your engine). No, the temperature gauge remained at a neutral to cool temp at all times, despite the dealership claiming that the engine was running hot and therefore causing the damage (engine damage = unable to retain pressure).
ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHERNovember 7, 2023
I wanted to file this because I feel this a safety concern. My vehicle has always been kept up on maintenance. One day out no where it started acting up my 2013 Chevy Cruze Ls. I had a shop come back after they did a diagnostic that is was a faulty throttle body sensor and Pcv. I have issues with it shutting off and I’ll have to coast it to stop.What I’m not understanding how can there be recalls for my vechicle same problems same make/model but it’s not showing my vehicle matching up with my Vin #.I do have all the supporting documents and paperwork stating these issues.
ENGINEOctober 9, 2023
The car overheated in the Spring of 2023 and was towed to a repair shop. The shop determined the thermostat went bad. It was replaced. The car broke down on the interstate on October 1 and had to be towed again. The shop determined the head gasket had blown due to coolant and oil mixed in cylinders. They advised the head gasket could be sent to a machine shop to repair (at a cost of $3k), but no guarantee it won't happen again due to the history of the 2013 Chevy Cruze engines. The recommended replacing the engine instead at a cost of $6,000.
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEMSeptember 11, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact coasted to the side of the road and stopped the vehicle. The contact stated restarted the vehicle after several attempts. The contact stated no warning light was illuminated. The contact stated there was white smoke coming from the exhaust. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired. The contact stated that the water pump failed again and was replaced; however, recently the water pump failed again. Additionally, the contact stated that there were electrical failures with the vehicle and the doors failed to lock as needed. The contact also stated that the steering wheel had locked up on several occasions. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
POWER TRAIN,SERVICE BRAKES,VISIBILITY/WIPERSeptember 5, 2023
ABS system is failure. Stability, traction control. Catalytic converter failure, mileage reading failure.
POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHERSeptember 4, 2023
Coming home from grocery shopping the night of Sept 3, 2023 the radio kept turning off then coming back on. I was on the highway about 20miles from home radio still turning on and off about every 5mins (go black/blank then light back up) and I had felt when i would accelerate it would as I would slightly go up hill. Once I jad got about 4miles from my house the radio went off once again and dash warning light said "Stabili Trak" and head lights had went off then came back on again. I just was grateful I was not to far from home since it was dark out and the lights were now Turning off too. The next morning (sept 4, 2023)since I did not have another vehicle and my son needed to get to football practice, I drove down the lane of my driveway and the dash warning light kept flashing, the window warning light said turn window on (so I rolled it back up and it turned off), radio kept turning on and off relentlessly, vehicle kept shutting off on me while driving before I even got down my driveway which is about 200 feet. I starred it back up and returned home. I made phones calls to drip it off in sussex NJ at service center where I had bought car as someone followed me(I did not have any problems the hour drive there/40miles) left a message on the voicemail regarding issue, checked to see of recalls though wasn't any. It was not safe to drive the way the car was, just with the only 1 warning dash signal in the middle of driving and headlights stop working them start to couldve caused accident then car turned off while I slowly drove down my driveway doing 7mph as well and I had my son in the car too. Very scary especially driving at night and that happens without much of a warning at 1st.
POWER TRAIN,ENGINEAugust 29, 2023
The Water pump failed causing my car to almost stall out and overheating losing power and almost causing me to get hit
ENGINEAugust 28, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the vehicle failed to properly accelerate while the accelerator pedal was depressed; however, the RPM was rising. No warning light was illuminated. The vehicle was taken to be diagnosed. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested a full diagnostic test be performed. The failure mileage was unknown.
LATCHES/LOCKS/LINKAGESAugust 21, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated that after his wife exited the vehicle and closed the front passenger’s side door, all the doors were erroneously locked, leaving the couple stranded outside of the vehicle. The tow truck service was called to the scene and was able the unlock the doors. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted. The failure mileage was 85,000.
ENGINEAugust 17, 2023
Was driving engine started to rattle, smoke out the tail pipe, check engine came on with a code that reports a rattle, with loss of engine power in the middle of the road nearly causing an accident. Mechanic reported internal engine failure. Oil and timing belt was change recently at direction of the maintenance schedule.
ENGINEAugust 4, 2023
My car constantly has coolant and oil leaks, a/c getting clogged , car is stalling while I drive if shutz off when I drive in stop and go traffic and will roll backwards if on a hill . Car constantly overheats. Turbo keep going out as well . Car currently isn’t running
UNKNOWN OR OTHERJuly 25, 2023
For the last couple of months my Chevy Cruze LT 1.4L turbo engine has been having severe cooling issues making my car overheat in a little amount of time. I drive 20 minutes back and forth to work and everytime I get to work or get home from work I find myself having to fill up with antifreeze again and again and again. I’ve replaced the water pump and multiple hoses. And now I have to replace more hoses.
ENGINEJuly 14, 2023
I was on my way home, its a 15 minute drive, I was about 5 minutes from home, I was on 279 North doing 50 mph, no warning at all the gas pedal started to lock, then the brakes and steering wheel. Next thing I sern was a flame out of my exhaust and smoke under my hood. I thought the car was going to burn up. No check engine light came on, no warning lights, NOTHING, had to get it towed off the highway. My Car only has 50,000 miles on it. This happened on the highway, luckily it was around 11pm and not ti busy, & could of been deadly. My engine blew the pistons out of it from what Im told! Safety Hazard!
ENGINEJune 28, 2023
This car has had many heating/cooling issues. Coolant leaks is a constant. From having vacuum leaks to thermostat housing issues. Constantly having to add coolant. I've read this is a common issue with Sonics and Cruzes. Our other car is a Sonic with the same issued. We always have a certified mechanic do the repair but same thing happens. Help!
ENGINEMay 23, 2023
At approximately 144,000 miles my cruze began overheating. I already replaced the thermostat at 100k upgrading to metal housing. I took my cruze back to the dealership where I bought it to have it repaired and after spending 1400 on repairs, I continued to get a warning light coming on stating ac off due to high engine temp, but the engine is not over heating! As soon as I turn the car over the message comes on. There is no way it’s overheating when it has been sitting for over 12 hours! I have had multiple houses replaced, the coolant resivoir, etc. I keep taking it to the shop for them to tell me the same thing that there is nothing wrong. After replacing a sensor the message disappeared and this lasted about 3 weeks but it has now returned. I have taken AMAZING care of this car. I have always changed the oil exactly when I was supposed to and I have always been good to it. I see that there are other recalls for Chevy Cruze same year model and I strongly suggest that mine should be included!! Please help!! I cannot afford any more trips to the shop and I certainly can’t afford another car right now!
ENGINE AND ENGINE COOLINGMay 11, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving at various speeds on several occasions, the vehicle started shaking and the engine overheated. The contact veered to the side of the road and antifreeze was added to the reservoir. Additionally, the contact stated that the vehicle was leaking antifreeze while parked or while driving. The check engine warning light was illuminated and cleared independently when the engine cooled down. The vehicle was towed to a dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the issue. The failure mileage was approximately 150,000.
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEMApril 21, 2023
Thermostat keeps alerting me that it's overheating, while constantly guzzling anti-freeze and water. There's no obvious leak, completely dry under the car. The car will shut its self off.
UNKNOWN OR OTHER,ENGINEApril 17, 2023
The 2013 Chevy Cruze is prone to overheating and there is always a coolant leak or something related to the coolant/antifreeze that is leaking or not correct. My Chevy Cruze has been leaking coolant profusely and so has my friends who had a Chevy Cruze as well. It is truly a pain to continuously refill the coolant so that the vehicle will not overheat. A recall needs to be in place immediately. I’ve heard this same story on Chevy Cruze a way too many times.
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMApril 17, 2023
The 2013 Chevy Cruze is prone to overheating and there is always a coolant leak or something related to the coolant/antifreeze that is leaking or not correct. My Chevy Cruze has been leaking coolant profusely and so has my friends who had a Chevy Cruze as well. It is truly a pain to continuously refill the coolant so that the vehicle will not overheat. A recall needs to be in place immediately. I’ve heard this same story on Chevy Cruze a way too many times.
ENGINE AND ENGINE COOLINGApril 11, 2023
The contact leased a 2013 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, an alert appeared on the instrument panel indicating that the engine had overheated and to stop the vehicle. The contact stopped the vehicle and waited for approximately 10 minutes; however, after starting to drive, the warning light returned. The contact stated that smoke started coming from under the hood. The vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the thermostat housing and coolant hose needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 60,000.
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTINGMarch 31, 2023
I purchased 2013 chevy cruze in 2021. Starting with steering going out, all electrical power is affected. Radio comes on and off. Light comes on to check stab trak. Engine started while key in ignition but I wasn't in car. I can't afford to get a different car now a days. I'm disabled and need this car to get to my Dr appts But I'm afraid the vehicle will kill me, someone or worse. This vehicle needs a very very serious recall to fix this before someone is killed. That won't work!! FIX IT PLEASE I BEG YOU!!!
ENGINEMarch 15, 2023
I have a blown gasket which is causing my engine to run hot which i can’t afford because the cost of fixing is very high , Also could cause my transmission to blow , car constantly runs hot, also jerks very hard
ENGINEMarch 5, 2023
valve cover gasket had to be replaced at about 65,00 miles. Multiple leaks from various locations Water pump leaked engine coolant aat 75,000 miles.
UNKNOWN OR OTHERFebruary 18, 2023
My coolant is leaking again. I have been having headache. I didn’t know that it was leaking again. I repaired last before this incident. Nov 2021. Something is wrong.
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEMJanuary 30, 2023
I have replaced the pvc valve cover 3times and the engine coolant housing 4 times with in 2years. The vehicle still leaks coolant even though all hoses connections and reservoir has been replaced. The ground cable has been replaced twice. The car warning dash comes on saying "service traction control" abs? The radio shuts off as well as all stereo lighting. When vehicle is at a stop it sometimes kicks, I thought I got tapped from the back that's how much of a jolt it does but no vehicle behind me. It's also sluggish when taking off.
POWER TRAINJanuary 27, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated while her daughter was exiting a parking lot at approximately 5 MPH, and making a right turn, she heard a sharp cracking sound from the passenger’s front side of the vehicle. The contact stated that her daughter drove only a few feet more when the front-end lowered down to the right. The contact’s daughter stated that the passenger’s side front wheel had detached from the vehicle and was laying on the roadway. The contact stated that her daughter was not aware of any warning light being illuminated. The contact stated that the vehicle was towed to an independent mechanic who diagnosed and determined that the half shaft had fractured, causing the passenger’s side front wheel to detach from the axle. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign: 14V151000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was unknown.
ENGINEJanuary 20, 2023
The contact owns a 2013 Chevrolet Cruze. The contact stated that soon after she purchased the vehicle while driving at an undisclosed speed, she noticed a white cloud of smoke coming from the hood of the vehicle. Upon inspecting the vehicle, the contact noticed smoke by the reservoir tank. The contact also noticed a leak coming from engine. The contact then stated that she noticed a burning odor throughout the vehicle. Additionally, the contact stated that anti-freeze leaked from two separate unknown parts of the hose and at the same time, there was a burning odor at the rear passenger’s side tire. The vehicle was taken back to the dealer where it was diagnosed that the rear passenger’s side brake failed and needed to be replaced. The rear passenger’s side brake was replaced however, the failure recurred three times. Additionally, the contact stated that while driving at an undisclosed speed, she heard a ticking sound in the engine. The check engine warning light intermittently illuminated. On a separate occasion, the contact stated that while attempting to start the vehicle, the engine failed to turn over. The contact stated that another vehicle was able to jumpstart the vehicle. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 127,830.
SUSPENSION,ELECTRICAL SYSTEM,ENGINEJanuary 11, 2023
First incident. 4 hours into 8 hour road trip. Flashing check engine light. Stabilitrack failure. Misfire codes. Took it to 4 different shops in Las Vegas Nevada. Non would complete repair. Took it to dealer in Utah hour and 45 minutes away, jerking missfires loss of power and power steering, dealer offered to do repair for 1800$ :/. Repair completed. Drove 150 miles, codes popped back up to it into mechanic, reported coolant leak and misfires, replaced ign coil. Replaced spark plugs, fixed leaks. 1400$ 6 weeks later turbo seized, misfires shaking and in ability to drive faster than 35mph loss of power steering. Excessive coolant leak, repair 1170$ 3 weeks later misfire codes, loss of stabilitrack, and tc, replaced spark plugs, car is currently all over the road, pulls left then pulls right, car vibrates terribly when 55mph+ suspension in rear is almost completely defective, I can lift the car 3” with my bare hands… over active abs. 35mph no snow or ice, new brake pads 120 miles ago. Radio will turn on and off whenever it wants while driving. Car consistory idles between 750-1300* rpm. Car clearly has no sway bars. Horrible ticking and rattling noises. Chevy please buy back my car. I am concerned about my safety on a daily. Reach out to “Carvana for invoices, and contact me for the personal repairs cost”
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEDecember 11, 2022
While driving the light came one engine overheating a/c shut off. There was a leak of coolant. I was stranded on the side of the road. We had it brought to a mechanic. They repaired the problem. Within 3 days it started again, the mechanic thought it was a faulty part so replaced it. After a week it happened again. We had it repaired again. Now 2 months later it is happening again. Once again stranded on the side of the road This has happened 4 times in 2 months and looks to be a very common issue with a simple search online. Multiple parts replaced and still stranded9
ENGINEDecember 8, 2022
Cracks in the diaphragm may have developed in the positive crankcase ventilation (PCV) pressure regulator valve . This has caused my engine to run rough , especially when idle and have the engine trouble code for the fuel trim lean (PO171) displayed . I’ve noticed this recall in other 2013 Chevrolet Cruze but there is none for my VIN.
ENGINE AND ENGINE COOLINGNovember 8, 2022
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving 40 MPH, she noticed smoke coming out from underneath the hood of the vehicle. A message indicating that coolant was overheating was displayed. The contact veered to side of the road. The contact stated that her friend's father, an independent mechanic, met her on the side of the road and upon inspecting under the hood, he noticed that coolant was leaking, and the coolant hoses were fractured. The contact was able to drive to her residence, where the coolant hoses were replaced; however, the failure reoccurred three months later. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 105,000.
ENGINENovember 2, 2022
•Catalytic Converter and yes •It’s a health safety hazard for me and others to breathe in strong exhaustion •Yes the problem was confirmed by two •Yes the vehicle was inspected by mechanics •Yes the check engine light
SERVICE BRAKES, HYDRAULICOctober 31, 2022
The contact owns a 2013 Chevrolet Cruze. The contact stated while her husband was reversing from a parking space with her in the front passenger seat, he depressed the brake pedal but the brake pedal failed to respond, causing the vehicle to continuously reverse. The contact stated that her husband continuously depressed the brake pedal until it responded; however, the vehicle hit the rear passenger side bumper of a parked unoccupied vehicle. The contact stated that it was a fender bender. The air bags did not deploy. There were no injuries sustained. The contact contacted the police and filed a report. The contact stated that her husband was able to continue driving. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 70,000.
Crash reported
NHTSA #11491599ENGINE AND ENGINE COOLING,ENGINESeptember 28, 2022
The contact owns a 2013 Chevrolet Cruze. The contact stated the vehicle was overheating and suddenly stalling. The contact had to wait a while for the vehicle to cool down before being able to restart the vehicle to continue driving. The contact stated that the overheating alarm and idle engine chime was audible. The contact stated that the message to turn off the A/C was displayed even though the A/C was not activated. The contact took the vehicle to a certified mechanic who replaced the thermostat and 3 coolant temperature sensors and the housing. The failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 144,813.
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTINGSeptember 20, 2022
When i turn left or right stereo shuts off all my warning lights come on and steering gos out.and sometimes it shuts down.Almost got hit a cause it did this .This is a serious safety issue.Nobody can pin point the problem.then a code says open and close drivers window.If i get killed cause this car does this .and getting worse .chevy will be sued .can you get chevy to repair this possible faulty .problem.may a recall in electric system.
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHERSeptember 18, 2022
My car just shut off by itself while I was driving without any warning. My check engine light isn’t on and I just got my car out of the shop a few weeks ago, so I’m not sure why this happened. It is not safe and was definitely scary, being that I am pregnant and also had daughter with me.
VISIBILITY/WIPERAugust 15, 2022
HVAC blend door lever, which controls the function of properly moving the air from floor to vent to defrost, broken, resulting in inability to properly switch to defrost mode for safe operation of vehicle and driver visibility. Included are pictures of manufacturer original part, and newly designed aftermarket part. While the part has been redesigned to correct the original manufacturing design (new part is GM 13263335), no recall has been issued for this matter. This poses consequences to consumers, and replacing the part requires a complete removal of the dash, at an estimated cost to consumer of $1,000, as quoted by GM dealership in Mankato, MN.
SERVICE BRAKESAugust 12, 2022
When switching between drive and reverse, the brakes stop working/lock up. This mainly occurs when parking backward or backing out of parking spot. This has caused a very minor collision with a parked car and the need to use the E-brake on multiple occasions to stop from backing into cars. I have told the dealership about the issue when I first bought the car and they were either not able to reproduce or didn't test it. It has not been inspected that I know of. There was a recall for this exact problem but it is under different VIN numbers. There were no warning lamps or messages when this problem occurs.
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINEJuly 7, 2022
Hi, I have had my car for a total of 8 years so far. It was bought used, in perfect condition in the beginning. Years passed and I have gained many problems down the road. First, the valve had to be replaced, spent a little under $1K, car worked well, until it started leaking coolant. Second, the car started to jerk back if you were passing at least 60mph. You go above 65-70, the car would jerk back to where it felt as if the whole bottom of the car fell off. You could press the gas pedal and it would barely go, it felt as if you were pushing the car with your own hands from the back, as if it lost power to move forward. Third, why does my coolant leak? Why is it that I have to put coolant in it at least every other week? The fan is EXTREMELY loud as well, as if it's overheating.
Crash reported
NHTSA #11472763UNKNOWN OR OTHERJuly 3, 2022
Vehicle overheats and cuts off. Vehicle does not retain coolant Vehicle does not accelerate. Throttle body has been changed 2x in 6 months. My daughter has been left in the dark while vehicle sparked while overheating.
ENGINEJuly 1, 2022
Since June 2021 have had this car in to the mechanic 7 times for engine coolant system. Each time it has been replace. Just 2 weeks ago it started to buck while driving. No matter what speed I am at. There are times where I am at a red light and it acts like it wants to stall out. When I proceed to go from a red light there are times where it takes a few seconds before it actually starts to go while the gas pedal is pressed.
POWER TRAIN,UNKNOWN OR OTHER,ENGINEJune 26, 2022
I just bought the car and it is over heating and the turbo is acting up high RPMs and not shifting correctly and shakes at 60 mph
ENGINEJune 3, 2022
ENGINE OVERHEATING, LOST POWER WHILE DRIVING ON THE HIGHWAY, COOLANT LEAKING, CAR WAS REPEATEDLY TRYING TO START ON IT'S OWN WITHOUT PRESSING THE START BUTTON OR HAVING FOOT ON BREAK (I WAS OUTSIDE THE VEHICLE), SOUNDS LIKE IT STARTS TO CRANK OVER BUT WON'T START, DRAINED BATTERY COMPLETELY. MANY OTHERS WITH SAME MODEL AND YEAR HAVING SIMILAR ISSUES. THIS NEEDS TO BE A RECALL FOR THIS CAR
ENGINEMay 13, 2022
The car overheated constantly and was taken to a mechanic everytime. Mechanic tried a few things and to no avail. Warped head replaced and it continued to do it. Replaced the entire motor and the second motor now wont even start after it overheated. We had many people look at it and no one could figure out what the problem was. The car would turn off at times or lock up and you would have to pull off road https://www.cruzetalk.com/threads/engine-overheating-coolant-engine-not-starting.123329/ https://repairpal.com/have-2013-chevy-cruze-car-overheated-last-night-wont-start-help-please-593 https://www.vehiclehistory.com/questions/what-are-some-of-the-2013-chevy-cruze-overheating-problems-230053 https://www.edmunds.com/chevrolet/cruze/2013/consumer-reviews/ According to a ranking of 87 Chevrolet generations by their reliability ratings on ChevroletProblems.com, the first-generation Chevy Cruze sedans from 2011 to 2015 ranked dead last. What Chevy Cruze problems make this car the worst Chevrolet model to buy? https://www.motorbiscuit.com/why-the-cruze-is-the-worst-chevy-vehicle-to-buy/ "Coolant leaks related to engine and lower transmission. Found immediately after warranty ran out. Later incident, coolant reservoir emptied resulting from a leak." Anonymous, WI (2013 Chevrolet Cruze LS 1.4-L 4 Cyl turbo)https://www.consumerreports.org/cars/chevrolet/cruze/2013/reliability/#body_integrity
ENGINE AND ENGINE COOLINGMay 13, 2022
Thermostat housing has been replaced 4 times, it is still over heating and wont allow ac to work. That keeps the fan running nonstop. As soon as its replaced it burns out in 1 day.
ENGINEMay 5, 2022
With no warning my car started to overheat while traveling home from the Eden rest stop in NC two weeks ago. I have replaced my thermostat and radiator/overflow cap. I never had any warning to let me know that my car was starting to overheat. My check engine light never came on! And my car just shut off on me when leaving work this afternoon in the middle of 5 o’clock traffic on Eastchester Dr in High Point, NC. I noticed that I had no coolant and there was no sign of leaks anywhere!
UNKNOWN OR OTHER,ENGINEApril 18, 2022
MULTIPLE INCIDENTS OF OVERHEATING SPANNING OVER THE PERIOD OF A FEW YEARS NOW: WATER PUMP, COOLANT HOUSING, VALVE COVER GASKET, AND MOST RECENTLY TURBO CHARGER COOLANT LINES HAVE ALL BEEN REPLACED. HAVE NOT CONTACTED MANUFACTURER BECAUSE THE INFORMATION EVERYWHERE SAYS THERE ARE NO RECALLS FOR THIS OBVIOUSLY VERY COMMON PROBLEM! DOESN'T SEEM FAIR AT ALL. THIS ISSUE HAS LEFT ME STRANDED IN TRAFFIC, ON SIDE OF HIGHWAYS, HAVING TO CALL SOMEONE COUNTLESS TIMES, NOT TO MENTION THE REPAIR AND ALTERNATE TRANSPORTATION FEES. I MEAN, WHAT DOES IT TAKE TO MAKE SOMETHING IMPORTANT ENOUGH TO ISSUE A RECALL FOR?!?!!
AIR BAGS,ENGINEMarch 30, 2022
Water pump, cooling system. There’s a recall on this system already but not for my vin. The service bulletin describes 100% off issues im having yes manufacture will not help because my vin isn’t attached to service bulletin. Car over heat constantly, I’ve pretty much replaced the entire cooling system twice now. Airbags also faulty. The entire passenger side of vehicle was hit by fedex truck not long after being rear-ended and an adjuster claiming car 95% totaled,( yet still ended up rebuilding it) no airbags deployed in both situations
BACK OVER PREVENTION,LANE DEPARTUREMarch 23, 2022
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving 65 MPH, the Blind Spot Detection system failed to recognize another vehicle while switching lanes. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing both side detection systems to be replaced. The vehicle was repaired but continued to experience the failure. The contact stated that the side detection system warning light was illuminated. The contact took the vehicle back to the local dealer and made them aware of the failure. The contact took the vehicle to an independent mechanic and also made them aware of the failure. The vehicle was not repaired. The contact stated in 2020 he took the vehicle to Uptown Chevrolet (1101 E Commerce Blvd, Slinger, WI 53086: (262) 297-4471) and also made them aware of the failure. The contact stated that the failure also affected the rear camera and there were multiple warning lights illuminated. The contact stated he had the vehicle repaired approximately 8 times in total. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.
ENGINEMarch 21, 2022
Vehicle is consistently overheating and needing replacement parts to prevent overheating. Sept 2019 Chevy replaced the water outlet housing. June 2020 Chevy replaced the water pump because car was overheating Now the head gaskets are damaged and car is unuseable. Vehicle is consistently overheating every year and needed repairs. Vehicle does fit the criteria for 2013-2014 Chevy Cruze recall, however the car does not have a turbo engine.
VISIBILITYMarch 10, 2022
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving 25 MPH, the defroster became inoperable while driving in inclement weather. There were no warning lights illuminated. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was 53,775. The VIN was not available.
ENGINEFebruary 26, 2022
Complete engine failure whole driving under normal conditions. Vehicle had all old changes. Engine blown at 98452 miles
Crash reported
NHTSA #11454201UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEMFebruary 15, 2022
Countless oil leaks - replaced the valve cover /gasket and solenoids and countless other parts to stop the oil leak when it was coming from the intake manifold PVC system - I even replaced the turbocharger.
ENGINEFebruary 12, 2022
The car keeps telling me it’s overheating but it is not and it’s leaking out antifreeze
ENGINEFebruary 2, 2022
After MANY repairs, kept my car WELL maintained. I've had MANY issues with the thermostats (replaced over 5 times) replaced sensors multiple times, replaced hoses and belts according to manufacturers recommendation. Replaced the valve cover. I now have a blown head gasket. I never drove my car without coolant, car had not overheated but the head gasket blew.
ENGINEJanuary 27, 2022
I bought this car approximately three months ago. It was a huge financial decision but one that had to be made for the safety of myself and my daughter. After doing much research there were no major mechanical recalls and the safety ratings were good so it seemed to be a reliable and safe choice. I was getting home one afternoon and when I put the car in park, smoke just started billowing out from under the hood. So I went to take a look and there was fluid leaked everywhere. At first I thought it was oil as I had just had my oil changed so I took it back to the mechanic for further inspection and he informed me it was the coolant outtake housing. He even said to me that they get so many cars like mine, Chevy Cruz’s, that come in with the same issue. I would also like to mention that when I bought the car it only had 62,000 miles and when this occurred it was at about 71,000. So I went online to do some research about the part and cost of labor and came across so many of the same complaints. There were even posts about this part on a discussion board on the GM website.
AIR BAGSJanuary 25, 2022
The contact was riding in a 2013 Chevrolet Cruze. The contact stated that while the driver was driving at an unknown speed, the driver crashed into another vehicle from the driver's side to the other vehicle's rear passenger side due to unable to focus. The contact mentioned the front passenger and the front side passenger air bags were the only air bags that deployed. The contact stated that she was the only one who sustained right wrist, thumb, and burnt arm injuries that needed medical attention. A police report was filed. The vehicle was towed. The contact was aware that the vehicle was damaged. The dealer was not contacted. The manufacturer was not notified of the failure. The contact was informed the air bags were Takata air bags and the injuries were caused by the air bags. The approximate failure mileage was unknown.
Crash reported1 injury(ies)
NHTSA #11448761UNKNOWN OR OTHERJanuary 5, 2022
CHECK ENGINE LIGHT IS ON STATING ISSUE WITH TURBO. THIS IS A KNOWN ISSUE YET GM IS COVERING SOME BUT NOT MINE. PER GM MY VIN IS NOT PART OF THE RECALL YET I AM HAVING THE ISSUE.
POWER TRAIN,UNKNOWN OR OTHER,ENGINEDecember 31, 2021
The vehicle keeps going to A/C off due to vehicle running hot. I've gone to the dealer and various shops had the water pump, hoses, outlet housing, thermostat replaced. I still smell coolant leaking and burning off when I open the hood I see the engine and catalytic converter wet and drying off as the wetness evaporates; the smell stays inside the car. The effects of smelling coolant has to be toxic, has any studies been done on long term effects of smelling coolant? I spend a minimum of 3 hours a day in traffic. The problem started around 100k. I also have oil leaking on right axel and somewhere on the engine. I've noticed the1.4l turbo has the same problems why are there recalls on the 1.4L but not the 1.8L? I'm paying out of pocket to get the same repairs done, if the vehicle is unsafe for the 1.4L it should be unsafe for the 1.8L
VISIBILITY/WIPERDecember 6, 2021
It began raining and turned wipers on and driver side quit working and it was coming a downpour almost. I ended up bumping guard rail causing a few hundred dollars worth of damage to my car
Crash reported
NHTSA #11442882AIR BAGSDecember 6, 2021
Air Bag passenger rear impact sensor failed. Discovered due to warning light. Component replaced at dealership. Vehicle has 25,360 miles on it.
SERVICE BRAKESNovember 8, 2021
The contact owns a 2013 Chevrolet Cruze. The contact stated that while at a complete stop with her foot depressed on the brake pedal, the vehicle would intermittently lurch forward without warning. The contact stated that the parking brake was activated to stop the vehicle from inadvertently moving forward. The vehicle was not taken to be serviced or diagnosed. The manufacturer had been notified of the failure and informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 85,000.
UNKNOWN OR OTHERNovember 5, 2021
Chevrolet has issued a recall on the Chevy Cruze for antifreeze that has been known to leak at the thermostat housing. My is doing that which is causing it to over heat. I contact them and they said my car don have that issue mean while I drive 2 blocks it starts to over heat.
POWER TRAIN,SERVICE BRAKES,ENGINEOctober 25, 2021
Check-engine light comes on and stays; after repairs, it keeps flashing. "Traction control" message comes on and stays on. The air conditioning system keeps warning to be turned off, and heats up the car when not turned off. The care drives and dies while driving. The transmission is not consistent, takes much more time to accelerate. Breaks and fan replaced after a year of purchased and about 1,500 dollars have just been spent in repairs and the car still gives a check-engine light, shaking and about to die. Presently not in use. The safety issues for me and my family are high. I recently had to drive it with safety lights on and below 25 miles/hr to and from the mechanic. I have taken the car before two mechanics and it is still not resolved. The car is available for inspection upon your recall.
UNKNOWN OR OTHEROctober 18, 2021
The dealership sold my family this vehicle that has been a total loss since 2018. My understanding on why it has a green title is because someone paid out of pocket to cover the repairs. It has also been in 2 other accidents in 2020. The dealership did not make us aware of it and have been avoiding my contact.
Crash reported
NHTSA #11437138UNKNOWN OR OTHER,ENGINEOctober 17, 2021
Car is leaking oil and coolant. They are mixing and running into the engine.thermostat housing needs replaced.
ELECTRICAL SYSTEM,ENGINEOctober 16, 2021
TSB # 16-NA-015 ENGINE STALL OR STUMBLE,IGNITION COIL WIRE FRETTING.I CAN NOT FIGURE OUT WHY THIS IS NOT A SAFETY RECALL.OTHER THAN G.M. NOT INTERESTED IN BEING RESPONSIBLE. MY CAR STALLED WHILE DRIVING AND I HAD NO BRAKES AND NO STEERING.IT DONT TAKE A LOT OF THINKING AS TO WHAT CAN AND WILL HAPPEN WITHOUT BRAKES AND STEERING.MY CAR WAS TOWED TO THE DEALERSHIP AND THE ABOVE ISSUE WAS CONFIRMED.THE TSB WAS ISSUED 1-21-2016 AND ALL 2011-2014 MAY BE AFFECTED.PLEASE ADVISE ME WITH A FOLLOW UP ON THIS MAJOR PROBLEM. THIS IS MY SECOND REPORT ON THIS WITH NO RESPONSE.THIS WONT GO AWAY BY IGNORING THE ISSUE.LETS TAKE CARE OF THIS BEFORE ACCIDENTS.
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINEOctober 13, 2021
Loss of power when driving
ENGINEOctober 3, 2021
Coolant keeps having leaks after going to dealership to replace it. It had the same problem and dealer said it’s not covered now have to pay 800 dollars for same issue 5 months later. Coolant system not working might blow engine. Happens randomly when driving to warning lights come up and a lot of smoke starts coming out of car.
UNKNOWN OR OTHERSeptember 1, 2021
There is a consistent plastic burning smell, usually when the AC or heater is on. I have replaced the AC unit, and this still happens. Smoke sometimes appears on the driver's side through the vents. I have taken the vehicle in a few times for this, and they can never find anything. The last repairs I had done replaced wires, pipes, and connectors.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMAugust 6, 2021
The whole head shot off while driving. Now the car is making a farting noise when I accelerate or if u sit idle for longer than 15 mins. No oil leak but I’m using an additional $200 in oil between oil changes
ELECTRICAL SYSTEM,ENGINEJune 23, 2021
IN REGARDS TO TSB # 16-NA-015 ENGINE STALL OR STUMBLE. IGNITION COIL WIRE FRETTING.THIS PROBLEM IS DANGEROUS AND CAN HAPPEN AT ANY GIVEN TIME WHILE DRIVING WITHOUT WARNING AND DTC CODES. (CHECK ENGINE LIGHT) . WHEN THE CARS STALL YOU HAVE NO POWER STEERING AND NO POWER BRAKES AND COULD AND WILL CAUSE AN ACCIDENT IF IT HAS`NT HAPPENED AS OF YET .RESULTING IN INJURY AND OR DEATH. WITH MINIMAL RESEARCH I HAVE FOUND THIS IS A KNOWN AND ONGOING GLOBAL ISSUE THAT G.M. HAS KNOWN ABOUT SINCE 1-21-2016.ALL THESE CARS NEED TO BE RECALLED AND REPAIRED PRIOR TO ANYBODY LOSING THERE LIFE.
SERVICE BRAKESMay 18, 2021
When in reverse on brakes do not engage properly-no braking action.. This same issue was addressed by a recall of 2012 models but GM has not issued a recall for 2013 models even though online research shows this is a common problem.
ENGINEMay 10, 2021
THE PROBLEM I'M HAVING IS WHEN I HAVE MY HEAT TURNED ON I WILL GET A SMELL OF LIKE BURNT OIL COMING THROUGH MY AIR VENTS. I WAS TOLD IT WAS SOMETHING TO DO WITH THE CRANKSHAFT BUT THE LAST TIME I WAS TOLD IT WAS SOMETHING WITH THE VALVE COVER GASKET. I CAN SMELL IT MORE ONCE I HAVE COME TO A STOP AFTER DRIVING.
ELECTRICAL SYSTEMMay 5, 2021
WHEN KEY LEFT IN IGNITION, CAR OFF, IT TRIES TO START ITSELF REPEATEDLY. SAW THIS HAS BEEN REPORTED BY OTHERS FOR YEARS BUT NO RECALL. IGNITION CYLINDER NEEDS TO BE REPLACED TO STOP SHORTS. WHY NO RECALL? CAR WAS PARKED, TURNED OFF.
POWER TRAINApril 8, 2021
MY VEHICLE STARTED LOSING PRESSURE UPON HAVING IT CHECKED I WAS INFORMED THAT THE TURBINE IN THE ENGINE WAS DEFECTIVE AND BLOWING OUT THE OLD FROM MY INJUN MY CAR IS RENDERED USELESS DUE TO THE FACT THAT THIS TURBINE WAS PART OF CHEVY'S RECALL IN MY CAR HAVING BEEN AT CHEVY DEALERSHIPS IT WAS NEVER ADDRESSED. I NEED MY CAR FIXED AS SOON AS POSSIBLE IT IS MY ONLY MEANS OF TRANSPORTATION.
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTINGApril 5, 2021
AT RANDOM TIMES, MY STEREO WILL GO BLANK, NO SOUND, NO BLINKER SOUNDS, NOTHING. AT THE SAME TIME, THE SERVICE TRACTION CONTROL, SERVICE STABITRAX WILL START FLASHING ON AND OFF. MY POWER STEERING WILL CUT OFF AS WELL. THIS WILL HAPPEN A FEW TIMES WHILE DRIVING THEN IT WILL NOT HAPPEN AGAIN. THEN RANDOMLY ON A DIFFERENT DAY, IT WILL HAPPEN AGAIN.
POWER TRAIN,UNKNOWN OR OTHER,ENGINEApril 4, 2021
I HAVE A 2013 CHEVY CRUZE 1.4L TURBO. THE PAST MONTH OR SO WHEN I AM DRIVING ON AN INCLINE OR HILL IT LOSES POWER AND THE TRACTION CONTROL LIGHT AND STABILITY CONTROL LIGHT COMES ON AND THE CHECK ENGINE LIGHT FLASHES. ABOUT A WEEK AGO I WAS COMING HOME FROM CLASS AND MY CAR LOST POWER AND ALMOST GOT SMASHED BY A SEMI AND TODAY IT LOST POWER AND ALMOST GOT REAR ENDED. HAVE HAD SEVERAL MECHANICS LOOK AT IT AND THEY CAN FIND THE PROBLEM.
STEERING,ELECTRICAL SYSTEM,ENGINEMarch 28, 2021
IT'S BEEN SITTING FOR AWHILE NOW. I'VE REPLACED THE ENGINE, THE BATTERY, THE ALTERNATOR, THE STARTER, THE THERMOSTAT AND THE TENSIONER BELT. ALL BRAND NEW AND IT'S STILL NOT STARTING UP . IT ACTS LIKE IT WANTS TO START OVER BUT DOESN'T, EVEN WITHOUT THE KEYS IN IGNITION, IF I HOOK UP SPARK PLUGS IT ACTS LIKE IT WANTS TO START EVEN WITHOUT THE KEYS IN IGNITION
ENGINEMarch 27, 2021
I WAS DRIVING ON A RESIDENTIAL STREET AND NOTICED MY CHECK ENGINE LIGHT APPEAR AND WENT AND GOT A CHECK ENGINE DIAGNOSIS DONE AND POPPED AS A CODE P2076 WHICH IS THE INTAKE MANIFOLD TUNING VALVE POSITION SENSOR/ SWITCH CIRCUIT RANGE/PERFORMANCE. WHICH ISN'T THE FIRST TIME THIS HAS CAME ON. WHEN I FIRST BOUGHT THE CAR FROM THE DEALERSHIP IT HAPPENED TWICE BEFORE AND WAS COVERED BY THE WARRANTY BUT NOW I'M SURPASSED THE WARRANTY AND JUST FEEL LIKE THIS SHOULDN'T BE AN ISSUE ONCE AGAIN.
UNKNOWN OR OTHER,ENGINEMarch 22, 2021
HAS AN INTERNAL ENGINE AND COOLING PROBLEMS EXHAUST GAS ENTERING THE COOLING SYSTEM I BELIEVE HE KNEW ABOUT THIS ISSUE AND STILL SOLD ME THE CAR ANYWAY. I TOLD HIM THAT THE WATER IN THE TANK WAS BUBBLING AND HE SAID NOTHING WAS WRONG WITH THE CAR. AND NOW THE ENGINE GASKET IS BLOWN AND THE CAR IS OVERHEATING
UNKNOWN OR OTHERMarch 5, 2021
CAR CONTINUALLY OVER HEATS AND NOW THE TURBO BAD
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMMarch 3, 2021
MY 20 YR OLD DAUGHTER BOUGHT THIS CAR IN MAY 2020. SHE HAD IT 1 WEEK AND ENDED UP BROKEN DOWN ON THE SIDE OF THE ROAD THE INTERSTATE, 3-1/2 HRS AWAY AT SCHOOL BECAUSE THE CATALYTIC CONVERTER WENT OUT. 2 WEEKS AND A NEW CATALYTIC CONVERTER, I AM ON THE SIDE OF THE ROAD BECAUSE SHE COULDN'T STAY AND WAIT FOR IT, AND WE WOULDN'T LET HER TAKE IT UNTIL WE KNEW IT WAS RIGHT. ANOTHER 4 WEEKS LATER, REPLACED THE MOTOR AND CATALYTIC CONVERTER AGAIN, AND THE CHECK ENGINE LIGHT COMES BACK ON WITHIN 2 WEEKS AND LEAVES ME STRANDED ON THE HIGHWAY ONCE AGAIN! THIS TIME THE READING SHOWED ONLY AN O2 SENSOR SO MY HUSBAND CHANGED IT. THE CAR RAN FINE FOR A WHILE, THEN THE CHECK ENGINE LIGHT CAME BACK ON. NOT LONG AFTER THIS, THE STABILITRAK WARNING LIGHT ALSO CAME ON AND SO THERE ARE 13 ERROR CODES COMING UP! WE HAVE ALWAYS BEEN A CHEVROLET FAMILY, BUT NOT ANYMORE! THIS HAS RUINED US! AND WHEN/IF WE CAN GET IT RUNNING WELL ENOUGH TO GET RID OF IT, IT IS GONE! THE ERROR CODES ATTACHED ARE FROM JULY & SEPTEMBER 2020. I DIDN'T GET A PICTURE THE LAST COUPLE OF TIMES THAT MY HUSBAND CHECKED IT. GENERAL MOTORS THERE ARE HUNDREDS OF COMPLAINTS. AND THAT'S JUST THE ONES WHO ACTUALLY TAKE THE TIME TO HUNT THE NHTSA DOWN AND FILE A COMPLAINT. NOT EVERYONE WILL DO SO! I PERSONALLY KNOW OF AT LEAST ONE OTHER PERSON IN MY HOMETOWN (OF LESS THAN 20,000) THAT OWNS A 2013 CRUZE THAT IS HAVING THE EXACT SAME PROBLEMS! I KNOW WE ARE JUST LITTLE PEOPLE TO YOU. BUT THESE ARE OUR LIVES! IF WE COULD AFFORD TO DRIVE A HIGH-PRICED, TOP-OF-THE-LINE VEHICLE, TRUST ME, WE WOULD!
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMMarch 3, 2021
MY 20 YR OLD DAUGHTER BOUGHT THIS CAR IN MAY 2020. SHE HAD IT 1 WEEK AND ENDED UP BROKEN DOWN ON THE SIDE OF THE ROAD THE INTERSTATE, 3-1/2 HRS AWAY AT SCHOOL BECAUSE THE CATALYTIC CONVERTER WENT OUT. 2 WEEKS AND A NEW CATALYTIC CONVERTER, I AM ON THE SIDE OF THE ROAD BECAUSE SHE COULDN'T STAY AND WAIT FOR IT, AND WE WOULDN'T LET HER TAKE IT UNTIL WE KNEW IT WAS RIGHT. ANOTHER 4 WEEKS LATER, REPLACED THE MOTOR AND CATALYTIC CONVERTER AGAIN, AND THE CHECK ENGINE LIGHT COMES BACK ON WITHIN 2 WEEKS AND LEAVES ME STRANDED ON THE HIGHWAY ONCE AGAIN! THIS TIME THE READING SHOWED ONLY AN O2 SENSOR SO MY HUSBAND CHANGED IT. THE CAR RAN FINE FOR A WHILE, THEN THE CHECK ENGINE LIGHT CAME BACK ON. NOT LONG AFTER THIS, THE STABILITRAK WARNING LIGHT ALSO CAME ON AND SO THERE ARE 13 ERROR CODES COMING UP! WE HAVE ALWAYS BEEN A CHEVROLET FAMILY, BUT NOT ANYMORE! THIS HAS RUINED US! AND WHEN/IF WE CAN GET IT RUNNING WELL ENOUGH TO GET RID OF IT, IT IS GONE! THE ERROR CODES ATTACHED ARE FROM JULY & SEPTEMBER 2020. I DIDN'T GET A PICTURE THE LAST COUPLE OF TIMES THAT MY HUSBAND CHECKED IT. GENERAL MOTORS THERE ARE HUNDREDS OF COMPLAINTS. AND THAT'S JUST THE ONES WHO ACTUALLY TAKE THE TIME TO HUNT THE NHTSA DOWN AND FILE A COMPLAINT. NOT EVERYONE WILL DO SO! I PERSONALLY KNOW OF AT LEAST ONE OTHER PERSON IN MY HOMETOWN (OF LESS THAN 20,000) THAT OWNS A 2013 CRUZE THAT IS HAVING THE EXACT SAME PROBLEMS! I KNOW WE ARE JUST LITTLE PEOPLE TO YOU. BUT THESE ARE OUR LIVES! IF WE COULD AFFORD TO DRIVE A HIGH-PRICED, TOP-OF-THE-LINE VEHICLE, TRUST ME, WE WOULD!
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMFebruary 19, 2021
CAR HAS LEAKED OIL AND COOLANT SINCE I GOT IT. CONSTANTLY OVER HEATS. LOSS OF POWER. ENGINE REVS AND JUMPS. CONSTANT REPLACEMENTS NOTHING WORKS.
AIR BAGSJanuary 28, 2021
THE CAR AT RANDOM WILL HAVE A MESSAGE COME UP THAT SAYS AIRBAG SENSOR. THE CAR SHUTS DOWN ON YOU AND WILL NOT START UNTIL CAR IS PUT IN PARK, RAISE HOOD, THEN ROLL DOWN DRIVER WINDOW IN TRAFFIC. THIS SOMETIMES WORK FIRST TRY BUT NOT ALWAYS. THIS CAUSE A HUGE SAFETY ISSUE. IF THE AIRBAG DEPLOYS I COULD POTENTIALLY BE LEFT PARALYZED. SINCE I'VE HAD A CERVICAL FUSION
ENGINEJanuary 14, 2021
I HAVE HAD AN ISSUE WITH THE VALVE COVER GASKET NEEDING TO BE REPLACE DUE TO OIL LEAKAGE TWICE WITHIN A YEAR. I WILL START NOTICING BURT OIL SMELL ONLY ON THE INSIDE OF THE CAR THROUGH THE AIR VENTS. THERE HAVNT BEEN ANY LEAKAGE ON THE GROUND AS FAR AS I SEE. THIS CAN'T POSSIBLY BE NORMAL. I CURRENTLY HAVE TO PUT MY CAR IN THE SHOP FOR THIS ISSUE.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMDecember 29, 2020
THE CAR HAS SOME KIND OF ELECTRICAL PROBLEMS. THE CHECK ENGINE LIGHT GOES ON AND I TAKE THE CAR BACK TO THE DEALER AND GET PROBLEMS FIXED, AND WITHIN A MONTH THE CHECK ENGINE LIGHT COMES ON AGAIN, AND THERE ARE NEW PROBLEMS WITH THE CAR. WHEN THOSE PROBLEMS GET FIXED, THE CHECK ENGINE LIGHT COMES ON AGAIN WITHIN A MONTH. THIS IS A CYCLE THAT KEEPS GOING. THE CHECK ENGINE LIGHT COMES ON AT DIFFERENT TIMES, USUALLY WHILE DRIVING. I BELIEVE THE ELECTRICAL SYSTEM IS CAUSING CASCADING FAILURES IN DIFFERENT SYSTEMS.
ENGINEDecember 16, 2020
VEHICLE LEAKS COOLANT FROM WATER PUMP AND THERMOSTAT
FUEL/PROPULSION SYSTEMDecember 15, 2020
STARTING SMELLING A VERY STRONG SMELL EVERYTIME I WOULD TURN ON THE HEATER AND AIR. HAD THIS SMELL ONE TIME BEFORE AND COST ME RIGHT AT $700.00 DOLLARS TO FIX. NOW THIS IS GOING TO COST ME RIGHT AT $1500.00 DOLLARS TO FIX. THE SMELL IS MAKING ME SICK TO MY STOMACH. CAN'T BELEIVE THIS IS HAPPENING.
ENGINEDecember 9, 2020
[XXX]. I HAVE HAD PROBLEMS OVERHEATING. I CHANGED THE HOSES, THERMOSTAT, THERM. HOUSING, 3 SENSORS, WATER PUMP, SPARK PLUGS, COOLANT. NOW MY CAR WILL NOT EVEN START. IT CRANKS BUT WILL NOT FIRE. WHAT CAN I DO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
VISIBILITY/WIPERNovember 25, 2020
WHILE DRIVING TODAY, IT BEGAN TO RAIN, MY DRIVER SIDE WIPER WAS WORKING, THEN 3 MINS INTO IT BEING ON, IT STOPPED. CAR HAS ~87500K MILES. I ACCESSED THE WIPER ARM LINKAGE, AND IT HAD THE DRIVER ARM BUSHING HAD WORN OUT.
ENGINENovember 18, 2020
JUNE 2020 - CAR BEGAN POPPING UP WITH THE ALERT "A/C OFF DUE TO HIGH ENGINE TEMP" - UPON CHECKING THE CAR HAD COOLANT SO REPLACED THE THERMOSTAT. JULY 2020 THE ISSUE KEPT OCCURRING AND I BEGAN HAVING TO PUT COOLANT IN THE VEHICLE EVERY FEW DAYS. TOOK TO ANOTHER SHOP WHO SAID IT WAS LEAKING FROM A HOSE - REPLACED HOSES. AUG 2020 - ISSUE CONTINUED AND THEN STOPPED HOLDING WATER ALL TOGETHER - HAD TO REPLACE WATER PUMP, REZ, THERMOSTAT, AND VARIOUS BELTS/HOSES - DROVE THE CAR FOR THREE DAYS WHEN THE MESSAGE POPPED UP AGAIN. TOOK IT BACK TO THE SHOP AND WAS TOLD THAT (DESPITE IT BEING 1 OWNER CAR) "SOMEONE" HAD PUT STOP LEAK IN IT AND IT MADE THE THERMOSTAT STICK. THEY FLUSHED THE ENGINE AND REPLACED THE THERMOSTAT AGAIN AND THE CAR DROVE FOR 1 WEEK BEFORE THE ISSUE KEPT OCCURRING. THIS TIME IT STARTED HAVING TROUBLE CRANKING AND CAUSED A BLOWN HEAD GASKET. SO NOW AFTER 8 MONTHS AND $3,500 I HAVE REPLACED EVERYTHING THAT COULD POSSIBLY MAKE IT OVERHEAT/HAVE A COOLANT ISSUE AND HAD THE ENTIRE ENGINE REBUILT - HOPEFULLY THIS TIME IT FIXES THE ISSUE. THIS IS A KNOWN ISSUE AND NEEDS TO BE ADDRESSED.
AIR BAGSNovember 17, 2020
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 68 MPH, THE DRIVER'S AND PASSENGER'S SIDE SIDE-CURTAIN AIR BAGS INADVERTENTLY DEPLOYED, WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE VEHICLE WAS DRIVEN BACK TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET (4742 MCHENRY AVE, MODESTO, CA 95356, 209-575-1606) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO MERIT FOR A CLAIM FOR RESTITUTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BY EMAIL HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMNovember 17, 2020
WHILE DRIVING IN THE CITY STREET THE CHECK ENGINE LIGHT CAME ON AND STARTED FLASHING. THE TRACTION CONTROL LIGHT CAME ON FOLLOWED BY A MESSAGE IN THE DASHBOARD STATING 'STABILITYTACK' WAS NOT WORKING. THE VEHICLE THEN BEGAN SHAKING AND WAS NOT ABLE TO SHIFT GEARS PROPERLY. THE RPM WAS HAVING TO REV HARDER THAN USUAL TO KEEP THE VEHICLE UP TO SPEED. I HAD TO PULL OVER TO THE SIDE OF THE STREET AND TURN THE CAR OFF. NEITHER IDLING OR SHUTTING OF THE VEHICLE HELPED WITH THE PROBLEM.
UNKNOWN OR OTHER,ENGINENovember 15, 2020
THE EXHAUST MANIFOLD COOKS THE CYLINDER HEAD GASKET CAUSING OIL LEAKS AND TURBO FAILURE BEFORE 75,000 MILES. OVERWHELMING SMELL OF BURNT ANTIFREEZE COMING FROM VENTS DUE TO COOLANT LEAK RIGHT OF THE SHOWROOM FLOOR. RANKED LOWEST POSSIBLE RELIABILITY RATING 40 OF 40
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMNovember 13, 2020
RECALL: N202299080 THE CRACKS IN THE FAULTY PCV VALVE PREVENTED PROPER AIR INTAKE AND PRESSURIZATION TO AND FROM THE INTAKE ENGINE. BECAUSE THE VEHICLE HAS BEEN OPERATING UNDER THESE STRENUOUS IMPROPER CONDITIONS, THE TURBO HAS NOT BEEN ABLE TO SPOOL PROPERLY IN ACCORDANCE WITH ITS DESIGN AND HAS ALSO BECOME DEFECTIVE/IN NEED OF REPLACEMENT. FAULTY PRESSURIZATION DOES NOT ONLY AFFECT THE PCV VALVE, BUT THE COMPONENTS ON EITHER SIDE OF THE VALVE AND THEIR PROCESSES AS WELL. MY 2013 CHEVY CRUZE NOT ONLY STALLS IN THE MIDDLE OF THE STREET, BUT DIES THERE AND IS A HUGE SAFETY HAZARD TO BOTH MY FAMILY AND THOSE WE SHARE THE ROAD WITH. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT OR HAD ANY OTHER COMPLICATIONS, EXCEPT FOR THIS FAULTY PCV VALVE. THE CONDITION HAS EXPOSED MY TURBO AND ENGINE TO IRREGULAR UNWARRANTED PROPULSION MECHANISMS. GM IS HOPING WE'RE IGNORANT ENOUGH TO COVER THOSE COSTS ON OUR OWN. THIS IS WRONG. THEIR FAULTY PART TRIGGERED A SERIES OF SAFETY HAZARDS AND COMPLICATIONS. THEY NEED TO BE HELD ACCOUNTABLE, WE CANNOT SIT BACK OR TURN A BLIND EYE IN THEIR DIRECTION. WE NEED TO STAND UP FOR EACH OTHER AND SPEAK OUT. THANK YOU FOR MAKING OUR SAFETY CONCERNS YOUR PRIORITY!
UNKNOWN OR OTHER,ENGINENovember 5, 2020
THE COOLANT IS LEAKING, MY ENGINE LIGHT TURNED ON WHILE I WAS DRIVING ON A CITY STREET AND IT SAID MY ENGINE WAS HIGH IN TEMPERATURE.
ENGINEOctober 29, 2020
TL* THE CONTACT CALLED ON BEHALF OF HER SON WHO OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE HER GRANDDAUGHTER WAS PARKING THE VEHICLE, WHEN SHE SAW SMOKE COMING FROM THE HOOD. THE CONTACT STATED THE DRIVER WAS NOT AWARE IF ANY WARNING LIGHTS WERE ILLUMINATED. THE DRIVER EXITED THE VEHICLE AND WHEN OPENED THE HOOD, SHE SAW FIRE AND SUSTAINED BURNS ON HER RIGHT HAND. THE CONTACT STATED THE DRIVERS STEPFATHER WAS ABLE TO EXTINGUISHED THE FIRE WITH WATER HOSE. THE FIRE DEPARTMENT WAS CONTACTED BUT WAS NOT AWARE OF THEY FILED A FIRE REPORT. A POLICE REPORT WAS NOT FILED. THE DRIVER DID NOT SEEK MEDICAL ATTENTION FOR HER INJURIES. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE TOWED TO HER RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000. *BF*JB
Fire reported1 injury(ies)
NHTSA #11366999ENGINEOctober 26, 2020
I HAVE AN 2013 CHEVY CRUZE 2LT 1.4L ENGINE. I DISCOVERED AN OIL LEAK UPON MY LAST OIL CHANGE AT 55,000 MILES. RECENTLY I DISCOVERED A SECOND OIL LEAK AT THE VALVE COVER AT 60,000 MILES. I TOOK IT TO THE CHEVY DEALERSHIP TO HAVE DIAGNOSED AND THEY CONFIRMED A MULTI LOCATION OIL LEAK, ONE AT THE CAM COVER AND THE SECOND AT THE VALVE COVER. SINCE THIS VEHICLE IS UNDER STANDARD MILEAGE FOR THE AGE, THIS SEEMS TO BE AN INDICATION OF DEFECT AND NOT UNDER NORMAL MAINTENANCE. I AM LOOKING TO HAVE THIS COVERED BY GM UNDER EXTENDED SPECIAL PARTS WARRANTY LIKE THE WATER PUMP IS COVERED. I ALSO HAD A OIL COOLER FAIL AND A WATER OUTLET ASSEMBLY FAIL AT 40,000 JUST OUTSIDE OF THE FACTORY WARRANTY, BUT THAT JUST HAPPENED TO BE COVERED UNDER EXTENDED WARRANTY BUT DOES NOT CHANGE THE FACT THAT ANOTHER FAILURE HAPPENED IN TWO'S. I HAVE A CASE # WITH GM AND IT IS [XXX]CAM SHAFT COVER SEAL AND VALVE COVER GASKET FAILURE. FEEL FREE TO CALL ME, [XXX] AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
UNKNOWN OR OTHEROctober 22, 2020
WHENEVER I REFUEL MY CAR I HAVE TO REV THE ENGINE FOR A COUPLE MINUTES OTHERWISE THE CAR WILL DIE.
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINEOctober 21, 2020
MY CAR KEPT SAYING "AC OFF DUE TO HIGH ENGINE HEAT" EVEN THOUGH MY CAR WAS NOT READING HOT WHILE DRIVING DOWN THE ROAD. THEN THE CAR WOULD START SMOKING AND BLOW A HOSE AND LIQUID WOULD BE EVERYWHERE. I HAD A BRAND NEW THERMOSTATE PUT IN AND IT STILL DOES THE SAME THING. ALSO A PREVIOUS RECALL ABOUT HOW THE TIRE COULD SEPRATE "TIRE ROD" IS STILL DOING IT AGAIN. I HAD 3 TRANSAXLE SEALS AND A TRANSMISSION SEAL, A MOTOR BLOWER FOR THE A.C ALL REPLACED WITHIN THE FIRST YEAR (STILL UNDER WARRENTY) OF OWNING THIS CAR. THE STABILITY TRACK WILL SHOW UP ON THE SCREEN. BUT I'M TIRED OF WORRYING WHEN MY CAR WILL WANT TO JUST RANDOMLY BLOW HOSES AND START SMOKING AND LEAVE ME STRANDED ON THE SIDE OF THE ROAD! I BOUGHT A CHEAP CAR TO GET ME TO WORK AND MY CRUZE IS SITTING!!
ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEMSeptember 21, 2020
WHILE MY SON WAS DRIVING THE CAR ON THE HIGHWAY THE ENGINE STARTED TO SMOKE. HE PULLED OVER AND TURNED OFF THE CAR. HE WAITED 10 MINTUES AND STARTED THE CAR TO HEAD BACK HOME. WHEN HE ARRIVED HOME LIQUID WAS LEAKING OUT THE CAR AND THE CAR HAD SMOKE COMING FROM THE ENGINE. AT THIS TIME THE CHECK ENGINE LIGHT WAS ON. GM HAD SENT A RECALL NOTICE IN THE MAIL (N202299080), A COUPLE OF DAYS PRIOR. I CALLED THEM ON MONDAY AND THEY TOLD ME TO TAKE IT TO A DEALER. I CALLED THE LOCAL CHEVY DEALER AND TOLD THEM ABOUT THE RECALL NOTICE. HE TOLD ME TO BRING IT IN. I CALLED A TOW TRUCK DRIVER AND LEFT THE CAR AT THE CHEVY DEALER. ATER THEY HAD THE CAR FOR TWO WEEKS, THEY EXPLAINED THAT IT WILL BE $2000 TO FIX THE VEHICLE, EVEN THOUGH THERE ARE CURRENTLY 4 RECALLS ON THE VEHICLE. I CALLED GM SEVERAL TIMES TO ASK HOW ARE THEY GOING TO RECTIFY THIS, WITH NO CALL-BACK. THE VEHICLE IS STILL AT THE CHEVY DEALERSHIP.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)September 20, 2020
STABILITRAK AND BRAKE MALFUNCTION
ELECTRICAL SYSTEM,ENGINESeptember 16, 2020
ENGINE OVERHEATING AFTER 10 MINUTES OF DRIVING, CAR ENGINE USED TO STOP WHILE DRIVING AND HAVE MULTIPLE REPAIRS TO FIX VEHICLE AFTER MY MOM PASSED. I HAVE SPENT OVER $5,000 IN REPAIRS EASILY FOR THIS VEHICLE AND SAME ISSUE AND NOT EVEN CHEVY DEALERSHIP ABLE TO FIX
ELECTRONIC STABILITY CONTROL (ESC)September 10, 2020
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO VIBRATE AND SHAKE ABNORMALLY. DURING THE FAILURE, THE STABILI-TRAC AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.
ENGINESeptember 4, 2020
CONTINUAL ISSUES WITH ANTIFREEZE LEAKING - EVEN AFTER MULTIPLE SERVICES FROM DEALER
ELECTRONIC STABILITY CONTROL (ESC),ENGINEAugust 11, 2020
THE STABILITY CONTROL GOES OFF DUE TO A AIR LEAK IN THE AIR VALVE CAUSING LOSE OF STEERING POWER WHICH HAS OCCURED WHILE DRIVING THE STEERING WHEEL BECOMES IMPOSSIBLE TO STEER WHEN THIS HAPPENS
ELECTRICAL SYSTEMAugust 10, 2020
THE PASSENGER LOW BEAM HEADLIGHT HARDLY EVER WORKS AS SOON AS THE CAR IS TURNED ON THE LIGHT IS OUT , IF TAPPED OR BUMPED LIGHT WILL COME BACK ON, SUCH AS WITH YOUR HAND OR WHILE MOVING. I HAVE REPLACED BULB FEW TIMES STILL HAVING TROUBLE.
ENGINEAugust 9, 2020
MESSAGE ON SCREEN COMES UP "A/C OFF DUE TO HIGH ENGINE TEMP" A FEW MINUTES AFTER DRIVING DOWN THE ROAD. A/C SHUTS OFF TEMP GOES DOWN AND EVERYTHING IS FINE THEN YOU CAN TURN THE AIR BACK ON AND IT RUNS FINE. CAN NOT DIAGNOSE THE PROBLEM WHEN THE PROBLEM DOESN'T LAST LONG ENOUGH FOR ANYONE TO SEE.
ENGINEAugust 3, 2020
CAR KEPT SMELLING LIKE BURNING OIL. THE PASSENGER COMPARTMENT ALWAYS SMELLED LIKE BURNING OIL. AT ONE POINT, RYAN ALMOST FELL ASLEEP AT THE WHEEL AFTER A DRIVE TO WORK IN THE WINTER BECAUSE OF THE INTERIOR AIR QUALITY. WE BROUGHT IT IN AND THE TURBO CHARGER OIL COOLER PIPES WERE LEAKING INCLUDING THE FEED AND THE RETURN.
ENGINEAugust 3, 2020
GOING ONTO THE FREEWAY LOST MOST OF POWER, WHITE SMOKE PLUME THROUGH EXHAUST, ENGINE WAS RUNNING POORLY. MECHANIC HAD TO REPLACE MY ENGINE AT 134,040 MILES.
ELECTRONIC STABILITY CONTROL (ESC),ENGINEJuly 30, 2020
THE CAR WAS IN MOTION ON A HIGHWAY. WHEN ACCELERATING THE CAR SPUTTERED A BIT THEN THE CHECK ENGINE LIGHT STARTED TO BLINK AND TRACTION LIGHT CAME ON. ALSO MADE A CERTAIN WHINING NOISE. A MESSAGE POPPED UP STATING STABILITRAK SERVICE.
POWER TRAIN,WHEELS,UNKNOWN OR OTHERJuly 28, 2020
I WAS JUST DRIVING ALONG UNDER NORMAL DRIVING WHEN ALL OF A SUDDEN MY RPMS WENT ALL THE WAY UP AND THE CAR WASN'T GOING ANYWHERE BUT COSTING TO A STOP ALONG WITH A LOUD BANGING SOUND. I WAS DRIVING APPROXIMATELY 28MPH ON A STREET
ENGINEJune 29, 2020
CHIRPING NOISE PCV VALVE IS BAD. *TR
ELECTRONIC STABILITY CONTROL (ESC)June 24, 2020
I HAVE BEEN HAVING ISSUES WITH MY TURBO CHARGE SYSTEM(S) FOR A COUPLE YEARS. I HAVE BROUGHT MY VEHICLE TO BE SERVICED SEVERAL TIMES AND THOUSANDS OF DOLLARS LATER I'M STILL HAVING THE SAME ISSUE. MY ENGINE LIGHT COMES OFF AND ON SO I HAD TO WAIT UNTIL THE HE LIGHT WAS ON FOR A DIAGNOSIS. I WAS THEN TOLD I NEEDED TO REPLACE MY TURBO BOOST SYSTEM. I HEN ASKED ABOUT THE PREVIOUS REPAIR TO MY TURBO SYSTEM I WAS TOLD THERE WAS MORE THAN ONE. THEN A STABILITRAK/ TRACTION POPS UP PERIODICALLY. ON JUNE 22, MY CAR WOULD NOT START, I COULD NOT REMOVE THE KEY FROM THE IGNITION. THINKING IT WAS THE BATTERY, I GOT A JUMP AND PROCEEDED ON MY WAY. WHEN I WAS LEAVING MY DESTINATION, TO HAD TO JUMP START MY CAR AGAIN. THE ENGINE LIGHT ISN'T ON CURRENTLY , SO I AM UNABLE TO GET ANOTHER DIAGNOSIS. THIS HAS BEEN THE WORSE EXPERIENCE OF MY LIFE. I HAVE BEEN IN CONTACT WITH CHEVROLET DIRECTLY OVER THE PAST COUPLE YEARS AND THEY PROVIDED ABSOLUTELY NO RESOLUTION. MY CAR ISN'T GAINING SPEED.. IT SEEMS TO HESITATE OFTEN AND RUNS EVEN WORSE WITH THE AC RUNNING. I WILL NEVER PURCHASE ANOTHER CHEVY PRODUCT NOR WILL I RECOMMEND THIS MAKE. CHEVY NEED TO MAKE THIS RIGHT. THESE CARS ARE PROVING TO BE DEFECTIVE AND THEY ARE PROVING THEY COULD CARELESS. CHEVY RECEIVED A SUBSTANTIAL STIMULUS PACKAGE, MAKE THINGS RIGHT WITH YOUR COMPANY. *TR
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJune 18, 2020
THIS ISSUE HAS BEEN ONGOING SINCE LAST YEAR. I HAVE BEEN GETTING MESSAGES ON MY DASH WITH ERRORS SUCH AS SERVICE TRACTION CONTROL/SERVICE STABILITRAK. THE CAR SLOWS DOWN TO 5 SPEED AND IT STALLS /JERK WHEN DRIVING. THIS IS NOT SAFE AND I ALMOST GOT INTO AN ACCIDENT BECAUSE OF IT. THIS VEHICLE IS NOT SAFE. TOOK MY CAR TO THE DEALERSHIP FOR A DIAGNOSIS CHECK AND WAS TOLD NOTHING SHOWED UP BUT A LOW BATTERY. I GOT THAT FIXED AND THE CAR IS STILL HAVING THE SAME ISSUE. WHEN DRIVING ON THE HIGHWAY/STREETS/EXPRESSWAYS WHEN ALL OF A SUDDEN MY CAR DECELERATED AND I GOT THE MESSAGE ENGINE POWER HAS BEEN REDUCED/SERVICE TRACTION CONTROL/SERVICE STABILITRAK AS WELL AS MY CHECK ENGINE LIGHT CAME ON. BECAUSE OF THIS, I WAS FORCED TO PULLOVER WHILE ALMOST BEING HIT BY OTHER VEHICLES. THIS WAS EXTREMELY DANGEROUS AND SCARY FOR ME BECAUSE I HAVE NO IDEA WHAT HAPPENED AND IT COULD HAVE COST ME MY LIFE, AS WELL AS OTHERS. I HAVE TAKEN THE VEHICLE TO CHEVY AND FIRESTONE AUTO COMPLETE AND NO ONE KNOWS WHY THIS IS HAPPENING. *TR
SERVICE BRAKESJune 11, 2020
BRAKE PROBLEM CAN ALWAYS STOP THE CAR MAY REQUIRE INCREASED PEDAL EFFORT. THE PROBLEM COME ON GO. IF I HAVE AN EMERGENCY IT WILL NOT STOP. THERE IS A RECALL ON THIS. *TR
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJune 9, 2020
I HAVE HAD NOTHING BUT ISSUES WITH THE CAR SINCE I'VE HAD IT AND FIXED EVERYTHING THAT WAS WRONG WITH IT THE PALM CHEVROLET DEALERSHIP THAT SAID WAS WRONG WITH IT AND YET NOTHING HAS BEEN RESOLVED MY STABILITRAK CONTROL SERVICE SYSTEM LIGHT CAME ON ALONG WITH THE CHECK ENGINE LIGHT AS THEY ARE FLASHING. I'M HAVING A VERY HARD TIME GETTING TRACTION I HAVE A 1 YEAR OLD DAUGHTER AND I DON'T FEEL THAT THIS CAR IS SAFE FOR HER. I WANT THIS ISSUE LOOKED INTO I HAVE SPENT MONEY THAT I DON'T HAVE TO JUST TRY TO RESOLVE THE PROBLEM AND YET IT'S NOT FIXED. *TR
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJune 9, 2020
I HAVE TAKEN THE CAR MULTIPLE TIMES TO GET IT FIXED. AS I AM DRIVING THE CAR THE RADIO TURNS OFF. THEN THE ENGINE ITSELF TURNS OFF. NOT ONLY THAT, AS I AM DRIVING IT THE STEERING WHEEL STOPS WORKING AND THE CAR COMPLETELY SHUTS OFF. I HAVE SPENT OVER 7,000 DOLLARS IN REPAIRS AND I CAN NO LONGER AFFORD FOR REPAIRS. NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. I WOULD REALLY LIKE TO OPEN AN INVESTIGATION ON THIS CAR AS MY LIFE SEEMS TO BE THREATENED AND NO ONE CAN TELL ME WHY THE CAR GOES ON AND OFF WHILE IN DRIVE. I ALMOST GOT IN A MAJOR HIGHWAY ACCIDENT BECAUSE IT TURNED OFF WHILE I WAS DRIVING 60 MILES PER HOUR ON A BUSY HIGHWAY. PLEASE LOOK INTO THIS PROBLEM AND HELP ME GET BACK TO A NORMAL CAR. THIS HAS BEEN HAPPENING FOR ALMOST A 2 YEARS NOW. *TR
ELECTRONIC STABILITY CONTROL (ESC)April 30, 2020
SERVICE STABLI TRAC AND SERVICE TRACTION CONTROL COME ON. CAR IS 'CHUGGING' WHEN IN MOTION AND THEN DIES. IGNITION COIL GET BURNT OUT. THIS IS NOW THE 3RD TIME IN A MONTH.
SEAT BELTSApril 17, 2020
MY DRIVERS SIDE SEAT BELT LIGHT WOULD BLINK OCCASIONALLY AS I WAS DRIVING THINKING MY SEAT BELT WAS NOT LATCHING HOWEVER, IT WAS AND I CLEANED IT AS BEST AS I COULD. STILL WOULD COME ON, BLINKS, TURNS OFF, COMES ON AND THE SOUND WILL EVEN SOUND TO PUT MY SEAT BELT ON. ALL THIS WHILE THE CAR IS IN MOTION, WHETHER I'M DRIVING SLOWLY OUT OF MY DRIVEWAY OR DOWN THE INTERSTATE. *TR
UNKNOWN OR OTHERApril 8, 2020
I LEFT MY KEYS IN THE IGNITION ONE NIGHT, WENT TO BED, AND WOKE UP TO MY HEADLIGHTS TURNING ON AND OFF. I THOUGHT SOMEONE WAS TRYING TO STEAL MY CAR, BUT WHEN I RAN OUTSIDE, THE CAR WAS LITERALLY STARTING ITSELF, TURNING ITSELF OFF, TURNING BACK ON, AND BACK OFF. I'M NOT SURE HOW LONG IT HAD BEEN DOING THAT, BUT THEN I STARTED IT UP MYSELF, AND TURNED IT OFF, THEN REMOVED THE KEYS FROM THE IGNITION. IT WAS IN THE PARK POSITION.
UNKNOWN OR OTHERMarch 10, 2020
FIRST THE WATER PUMP HAD TO BE REPLACED, THEN THE TURBO COILS HAD TO BE REPLACED $740, THEN THE SURGE TANK AND NOW THEY ARE SAYING MORE LEAKS AND WANTED TO DO SOME TEST THAT COST $65. SOMETHING IS NOT RIGHT, AM I THE ONLY ONE THIS IS HAPPENING TO?
STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)March 10, 2020
THE STABLIC TRACT, THE ENGINE, THE ENGINE SLOWS DOWN, THE POWER STEERING, THE ENGINE MODULE HAS BLOWED I HAVE HAD PROBLEMS WITH THE CAR DAY 1, I BOUGHT FROM JDA AUTOMOTIVE ON GARNERS FERRY ROAD. I HAVE BEEN TAKING CAR TO CHEVROLET IN COLUMBIA,SC HARBISON . THEY REPAIRED RECALLS BUT SOON AS REPAIR THEY SEND A SIGNAL TO CAR TO TEAR UP .THE CAR COME TO COMPLETE STOP CAUSING ME TO NEED NECK BRACE IT ALSO IS TEARING UP THE THREAD ON TIRES. AND PEOPLE ARE BLOWING HORN AND ALSO HITTING ME IN BACK EVERYWHERE I GO I HAVE TO USE EMERGENCY BLINKING LIGHTS.
Crash reported1 injury(ies)
NHTSA #11317420POWER TRAIN,ELECTRICAL SYSTEMFebruary 26, 2020
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED AFTER SHIFTING TO PARK AND EXITED THE VEHICLE, IT BEGAN TO ROLL AWAY WHILE THE KEY WAS REMOVED FROM THE IGNITION WITHOUT WARNING. THE CONTACT HAD TO QUICKLY RE-ENTER THE VEHICLE AND DEPRESS THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE FROM ROLLING AWAY. SHORTLY AFTER THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE FAILURE REOCCURRED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN).
AIR BAGSFebruary 20, 2020
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE SHE WAS DRIVING AT APPROXIMATELY 40-45 MPH, SHE HIT A DEER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THIS FAILURE OCCURRED IN 2018 HOWEVER RECENTLY HER HUSBAND WAS DRIVING AT 70 MPH, HIT A DEER IN THE MIDDLE OF THE HOOD WHICH THEN ROLLED OVER ONTO THE PASSENGER SIDE. THE CONTACT STATED THAT THE AIR BAGS ALSO FAILED TO DEPLOY IN THIS INCIDENT AS THE DAMAGE WAS A HUGE DENT IN THE HOOD AND FRONT OF THE VEHICLE. A POLICE REPORT WAS NOT FILED AND CONTACT WAS NOT INJURED. THE INSURANCE COMPANY WAS CONTACTED AS THE VEHICLE WAS AWAITING INSPECTION. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 165,000.
Crash reported
NHTSA #11310328POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMFebruary 18, 2020
THE INTAKE MANIFOLD BECAME CRACKED AND I HAVE RESEARCHED IT HAS BEEN AN ISSUE FOR MANY CHEVY CRUZE BETTWEEN THE YEARS OF 2011-2014. THE VEHICLE HAS A INCREASED AIR FLOW THE RESULTS IN A POOR AIR TO FUEL MIXTUE INSIDE THE COMBUSTION CHAMBER, ALSO ALLOWS OIL TO BLOWBY. THE ISSUE WITH THE INTAKE HAS CAUSED INCREASED OIL CONSUMPTION/ BURNING, RESULTED IN A LOSS OF POWER UPON FIRST TAKE OFF FROM STOP LIGHT. THIS ISSUE HAS CAUSED THE COMPUTER TO ADJUST THE TIMING MORE THAN THE MANUFACTURER ALLOWED LIMIT WHICH HAS RESULTED IN A BENT VALVE AND BAD TIMING
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINEFebruary 12, 2020
MY SCREEN FOR THE RADIO STARTS TO FLICKER, AND THE ENTIRE CAR SHUTS DOWN. AFTER WAITING FOR 5 OR 10 MINUTES THE CAR POWERS BACK UP AND STARTS. ANOTHER TIME, WHILE I WAS STILL PARKED THE RADIO STARTS TO FLICKER AGAIN. SO I TURN OFF THE CAR, BUT THE KEY IS STUCK IN THE IGNITION AND WHEN YOU TURN THE KEY YOU GET NOTHING. IT DOESN'T START AND YOU GET NO POWER. AFTER WAITING A FEW MINUTES AGAIN THE CAR POWERS UP ON ITS OWN WHILE KEY IS STILL IN THE IGNITION. THIS ALSO HAPPENED ONCE WHILE I WAS DRIVING. LUCKILY I WAS JUST TAKING OFF, SO I WASN'T GOING VERY FAST.
POWER TRAINFebruary 3, 2020
A/C OFF DUE TO HIGH ENGINE TEMP WARNING ON THE DASH. TRIED RESETTING ECU, DIDN'T WORK. NO CHECK ENGINE LIGHT ON. CHANGED BOTH COOLANT SENSORS AND STILL BROKEN. REPLACED OLD BROKEN THERMOSTAT WITH A NEW FACTORY SENSOR, AND 4 MONTHS LATER IT'S ALREADY BROKEN.
UNKNOWN OR OTHERJanuary 26, 2020
THE PLASTIC GEAR THAT RUNS THE DEFROSTER BROKE AND WE CAN'T SEE TO DRIVE THE VEHICLE
ELECTRICAL SYSTEMJanuary 21, 2020
IN 2018 CODE P2099 WAS FIXED ON MY 2013 CHEVY CRUZE AND NOW THE CODE IS POPPING UP AGAIN IT'S ONLY BEEN A YEAR AND A HALF AND THE PART WAS FIXED BY THE CHEVY DEALER SHIP IT'S WAS BRAND NEW, SO WHY DO I NEED ANOTHER PLEASE CONTACT ME CONCERNING THIS MATTER THANKS @ [XXX] OR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ELECTRICAL SYSTEMJanuary 16, 2020
CAR LOSES ELECTRICAL . RADIO DISPLAY GOES BLANK. SIGNAL LIGHT USE BECOMES VERY QUIET. KEY BECOMES STUCK IN IGNITION CANNOT BE REMOVED. WITH KEY ON MODE HEAR CLICKING SOUND. NO ELECTRICAL ACTIVITY JUST SOUND. AFTER ABOUT 10 MINUTES CAR COMES BACK TO LIFE. ON OCCASION I GET DISPLAYS ON DASH TELLING ME TO OPEN AND CLOSE DRIVER WINDOW. CAR CAN DIE ANYWHERE. PULLED INTO GAS PUMPS SHUTOFF PULLED OUT KEY. AFTER GETTING GAS PUT KEY INTO IGNITION WENT TO TURN ON KEY BECAME STUCK AND THEIR WAS NO ELECTRICAL ACTIVITY. PUTTING KEY IN ON MODE I HEARD FAST CLICKING BUT NOTHING ELSE. AFTER TEN MINUTES IT'S LIKE THE CAR TURNED ON. I HAD TO TURN THE KEY A COUPLE TIMES BEFORE THE ENGINE CAME ON. I GET VARIOUS DISPLAY NOTICES LIKE THE ONE I ATTACHED. OR I GET STABIL TRAK DISPLAY. THIS HAS HAPPENED SEVERAL TIMES. IT TAKES POWER STEERING AND I AM UNABLE TO DRIVE.
UNKNOWN OR OTHERJanuary 12, 2020
TOOK CAR IN FOR OVERHEATING AFTER HAVING HI TEMP WORNING COME ON. CHECKED COOLANT LEVELS IT WAS LOW. DEAL REPARED CAR PER RECALL. UNFORTUNITLY MOTOR WAS DAMAGED DO TO OVER HEATING. DEALER RETURNED CAR WITH BAD MOTOR AFTER TESTING FOR HIDROCARBONS. CHARGED ME $800 EVEN WITH RECALL PARTS PROVIDED. CAR IS STILL UNDRIVABLE DO TO WATERPUMP LEAK. WHERE DO I GO FROM HERE? LEMON LAW? DEALER WORK NOT PREFORMED? PLEASE ADVISE.
POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGSDecember 8, 2019
CHEVY CRUZE 2013 LTZ TURBO, I HAVE THE PAPERWORK STATING IT IS TURBO. I TOOK IT TO A DEALERSHIPS BECAUSE CHECK ENGINE LIGHT CAME ON. I WAS TOLD IT WAS FINE. THEY CLEARED EVERYTHING. I HAVE BEEN TOLD DIFFERENT THINGS WHETHER IT HAS TURBO OR NOT. THE TURBO WAS SUPPOSEDLY CHECKED SEVERAL TIMES SINCE I BOUGHT IT. THE MECHANIC AT DEALERSHIP SAID IT DID NOT HAVE TURBO. I ASKED THE HEAD MECHANIC TO DRIVE THE CAR WITH ME IN IT. HE DID, THE HEAD MECHANIC CONVINCED ME IT HAD TURBO AND IT WAS WORKING FINE, I SAID IT DOESN'T ACT LIKE IT TO ME, HE SAID THIS IS ALL ITS GOT AND THAT'S IT, THE CAR IS FINE. THE HEAD MECHANIC SAID IT WAS FINE, I SAID SOMETHING IS NOT RIGHT, HE CONVINCED EVERYTHING WAS AND TO PUSH THE CLEAR BUTTON WHEN IT WOULD BE AND IT WOULD BE FINE. THIS HAPPENED BETWEEN 2014 AND 2018 THIS HAS HAPPENED OVER THE YEARS. I WAS TOLD TO BASICALLY TOUCH THE CLEAR BUTTON. CODES STARTED TO POP UP; IT STARTED WITH THE WINDOW. I WAS TOLD TO HIT CLEAR BUTTON WHEN THIS HAPPENS, SO I DID. THEN CHECK ENGINE CODES POP UP ON DASH SAYING: ROLE WINDOW DOWN AND BACK UP, CHECK TRANSMISSION, KEY REMOTE NOT DETECTED, START WITH REMOTE START, CHECK AIR BAGS, IT HAS DONE THIS OFF AND ON FOR A SEVERAL YEARS, OFF AND ON . NOW THIS WEEK IT GOT REALLY BAD TO THE POINT THE CAR JUST SHUTS OFF, THEN IT WILL NOT START, UNTIL I TOUCH THE CLEAR BUTTON OR I HAVE TO UNHOOK THE BATTERY OTHERWISE THE DASH WILL NOT TURN OFF AND I CAN'T START IT. I TOOK IT TO HAVE CODES CHECKED AND MASS FLOW SENSOR , THEN IT SAID VAPOR CANISTER PURGE VALVE THEN MAP SENSOR, I REPLACED ALL, THE CAR STILL ACTS THE SAME. CODES STILL APPEAR ON DASH. START THE CAR IT SEEMS OK, THEN YOU DRIVE IT AND THE ENGINE JUST SHUTS OFF AND CODES START TO APPEAR AGAIN. SHOULD THIS BE CHECKED INTO. I CAN'T FIND RECORDS, I WILL TRY, BUT I CAN TELL YOU DEALERSHIPS.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)December 8, 2019
I BOUGHT MY CAR FROM A USED CAR LOT IN MARCH. AFTER ABOUT 2 WEEKS, I STARTED HAVING ISSUES WITH THE CRUISE CONTROL, AFTER A FEW MONTHS, THE CRUISE SWITCH HAD TO BE REPLACED BECAUSE IT STOPPED WORKING ALL TOGETHER. DURING THE TIME I'VE HAD THE VEHICLE, I'VE HAD TO REPLACE THE THERMOSTAT CONTROL, AS WELL AS A COIL IN THE ENGINE. FOR THE PAST 2-3 MONTHS OR SO, I'LL BE DRIVING DOWN THE HIGHWAY AND THE SERVICE STABILITY TRACK WILL SHOW UP, WITH THE TRACTION CONTROL AND THE CHECK ENGINE LIGHT BLINKING. MY CAR WONT LET ME SPEED UP, AND IT WILL SLOWLY SLOW DOWN. IF I HAVE MY CRUISE ON WHEN THIS HAPPENS, THE CAR'S RPM WILL SHOOT UP IN AN ATTEMPT TO GET BACK TO THE SPEED I HAD IT SET AT. AFTER ABOUT A MINUTE WITH THE LIGHTS ON, THE CHECK ENGINE LIGHT WILL STOP BLINKING AND THE CAR WILL GO BACK TO NORMAL (THE TRACTION LIGHT WONT TURN OFF UNTIL I TURN OFF THE CAR). I HAVE TAKEN MY CAR TO MY MECHANIC, AND HIS COMPUTER SHOWS CODE UO100, WHICH IS "LOST COMMUNICATION WITH ENGINE CONTROL MODULE", WHICH IS A VERY GENERAL CODE AND COULD COME FROM ANYWHERE. HE CANNOT FIGURE OUT WHAT IS WRONG WITH IT. THE WIRES SEEM CONNECTED PROPERLY, AND EVERYTHING SEEMS FINE, OTHER THAN THE LIGHT ISSUE. IT HAPPENS WHILE I'M DRIVING DOWN THE HIGHWAY, AT ANY RANDOM MOMENT. IT OCCURS AT LEAST EVERY 3 DAYS, IF NOT EVERYDAY.
STEERING,SERVICE BRAKES,ENGINEDecember 5, 2019
WHILE DRIVING AND IN MOTION THE VEHICLE SHUTS OFF. AFTER SHUTTING OFF THE ABS MALFUNCTIONS AND THE STEERING MALFUNCTIONS. THIS HAS HAPPENED TWICE NOW, BOTH ON CITY STREETS. ONCE DISABLED THE VEHICLE WILL NOT RESTART ON IT'S OWN; IT DOESN'T EVEN TURN OVER. THE VEHICLE WILL, HOWEVER, RESTART IF JUMP STARTED. THE FIRST OCCURRENCE PRESENTED WITH A CHECK ENGINE LIGHT THAT CODED AS A FAULTY CAM SHAFT SENSOR. THIS WAS REPLACED AND THE CHECK ENGINE LIGHT WENT AWAY. THE SECOND OCCURRENCE PRESENTED WITH NO LIGHTS OR WARNINGS. BOTH THE BATTERY AND ALTERNATOR WERE TESTED AND ARE FUNCTIONING.
ELECTRICAL SYSTEMDecember 2, 2019
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, HE HEARD A CLICKING NOISE COMING FROM THE VEHICLE AND IT FAILED TO START WITHOUT WARNING. THE CONTACT HAD TO JUMPSTART THE BATTERY IN ORDER FOR THE VEHICLE TO START AND RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO KLEIN AUTO (111 W MADISON ST, CLINTONVILLE, WI 54929, (715) 823-2135), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT AN ELECTRICAL SYSTEM FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
VISIBILITY/WIPERDecember 1, 2019
THE WINDSHIELD DEFROST DOES NOT WORK LIKE IT IS SUPPOSED TOO. WHEN I PUT IT ON DEFROST AND THE HEAT ON FULL BLAST, IT WILL ONLY HEAT THE PASSENGERS SIDE OF THE VEHICLE AND NOT THE DRIVERS SIDE OF THE VEHICLE WHICH IS A HUGE SAFETY CONCERN. ON THE DRIVER'S SIDE THERE IS COLD AIR COMING OUT OF THE VENTS WHICH PREVENTS THE DRIVERS SIDE OF THE WINDSHIELD TO NOT DEFROST. WHEN I DRIVE, IT ONLY SEEMS TO GET WORST SO I PULL OVER AND TRY TO SCRAPE THE ICE OFF AS BEST AS I CAN SO I CAN PROPERLY SEE. THIS IS A HUGE CONCERN WHEN IT COMES TO UPSTATE NEW YORK WINTERS, ESPECIALLY WHEN WE HAVE ICE STORMS WHICH IS WHEN I FIRST ENCOUNTERED THE ISSUE. IT FAILS TO DEFROST THE INSIDE AND OUTSIDE OF THE WINDSHIELD ON THE DRIVER'S SIDE. THIS IS A HUGE SAFETY CONCERN AS IT IMPAIRS VISIBILITY.
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEMNovember 15, 2019
THE OILS IS LEAKING IS THIS VEHICLE .. AND HOW IT WAS EXPLAINED IS THAT THE OIL IS ALSO LEAKING INTO THE TURBO .. WHICH IS CAUSING OIL TO BASICALLY BE PUSHED OUT INSTEAD OF AIR BEING BROUGHT IN FOR THE CAR TO GO THE CORRECT SPEED AND THE CAR IS UNDRIVEABLE
UNKNOWN OR OTHERNovember 12, 2019
THE CAR SEEMS TO HAVE BEEN AFFECTED OF ONE SEVERAL ISSUES THAT HAPPENED EARLY ON IN THE PRODUCTION WITH A COOLANT LEAK SMELL PROBLEM IN THE CABIN, PARTICULARLY EVIDENT WHILE BRAKING TO A STOP. THE SMELL SEEMS TO BE LINKED TO A COOLANT LEAK IN THE HEATER CORE OR IN THE CONNECTIONS OF THE PIPES WITH THE EXCHANGER ITSELF. THIS IS DANGEROUS AS THE FUMES ARE POSSIBLY SLIGHTLY TOXIC AND, MOREOVER, IT INDICATES A LEAKAGE IN AN AREA AFTER THE FIREWALL THAT CAN LEAD TO SCALDING IF IT GETS IN CONTACT WITH A PERSON. EARLIER EVENTS ON THE CAR HAPPENED IN THE INITIAL PRODUCTION OF THE CRUZE AND TYPICALLY QUITE EARLY IN THE MILEAGE, BUT MY CAR SHOWED IT NOW AT 105000 MILES. AN IMPROVEMENT, BUT EVIDENTLY NOT A FULL FIX.
AIR BAGSNovember 3, 2019
MY SERVICE AIR BAGS SENSOR IS ON AND THE AIRBAGS HAVE TURNED OFF FOR THE PASSENGER SIDE OF THE CAR.
ENGINENovember 1, 2019
THE SENSOR STATED TURN OFF THE AC DUE THE ENGINE TEMPERATURE , THE MOTOR FAN RUNS AS IF THE CAR IS RUNNING HOT
POWER TRAINOctober 24, 2019
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE CONTACT'S WIFE WAS DRIVING 30 MPH, THE VEHICLE HESITATED, JERKED, AND FAILED TO MOVE BEFORE SPONTANEOUSLY ACCELERATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BELL NISSAN (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 288-2500) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 18,000.
AIR BAGSOctober 22, 2019
AIRBAG LIGHTS CAME ON, AIRBAG SENSOR HAS TO BE REPLACED. I PAID OVER $800 AND THE PART HAS BEEN ON ORDER FOR A MONTH!
POWER TRAINOctober 21, 2019
TRANSMISSION FAILURE AT 70,000 MILES.
AIR BAGSOctober 18, 2019
DROVE TO WORK IN THE MORNING AS USUAL WITH NO CHECK ENGINE LIGHTS, CAR SAT IN THE PARKING DURING THE DAY WENT OUT TO DRIVE HOME AT THE END OF THE DAY AND THE AIR BAG TROUBLE LIGHT IN ON. TOOK CAR THE GM DEALERSHIP TO HAVE THE CODE DIAGNOSED AND DEALERSHIP INFORMS ME THAT THE AIRBAG AND CONNECTING AIRBAG HARNESS WILL NEED TO BE REPLACED DUE TO THE FACT THE AIRBAG WILL NOT RECALIBRATE AND IS NOT COMMUNICATING WITH THE COMPUTER.
VISIBILITY/WIPEROctober 15, 2019
WHEN THE CLIMATE CONTROL SYSTEM IS PLACED IN DEFROST MODE THE AIR DOES NOT BLOW OUT THE DEFROSTER VENTS AND THE WINDSHIELD DOES NOT CLEAR. THIS IS A SAFETY HAZARD ESPECIALLY IN MICHIGAN WITH ALL THE WEATHER CHANGES. THERE ARE MANY REPORTS ON LINE WITH VIDEOS OF A GEAR ON THE DEFROST DOOR STRIPPED/BROKEN, THESE REPORTS GO BACK YEARS TO CURRENT. SEEMS GM DOES NOT PLAN TO AUTHORIZE A RECALL FOR THIS SAFETY ISSUE. I CHECKED WITH LOCAL CHEVY DEALER AND CHEVY CUSTOMER SERVICE WAS TOLD THERE IS NO RECALL RELATED TO THIS ISSUE.
ENGINEOctober 5, 2019
BEEN HEARING TICKING NOISE COMING FROM THE ENGINE. CHECK ENGINE LIGHT IS ON. CODE P0234
ELECTRICAL SYSTEM,VISIBILITY/WIPEROctober 4, 2019
I AM WRITING TO REQUEST AN INVESTIGATION INTO CHEVROLET CRUZE HEATER BLEND DOOR ACTUATOR FAILURES. THE ISSUE IS A SMALL PLASTIC GEAR THAT STRIPS OUT AND DOES NOT ALLOW THE BLEND DOOR TO CYCLE FROM WINDSHIELD DEFROST / DASH VENTS / AND FLOOR VENTS. THIS IS A HIGH SAFETY CONCERN IN COLD / RAINY WEATHER DRIVING DUE TO THE VEHICLE OPERATOR IS UNABLE TO ADJUST THE BLED DOOR TO DEFROST THE WINDSHIELD. THIS IN TURN ALLOWS THE WINDSHIELD TO BECOME FOGGED, (OR FROSTY IN EXTREME COLD) WHICH LEADS TO VERY POOR VISIBILITY. I HAVE A PROFESSIONAL YOUTUBE CHANNEL THAT SHOWS THE ISSUE IN DETAIL THE LINK IS HTTPS://YOUTU.BE/I5PDAIA0P-8 QUOTES TO REPAIR THIS ISSUE RANGE FROM $800.00 TO $1500.00. BEING THIS FAILURE CAN LEAD TO AN ACCIDENT CAUSED FROM POOR VISIBILITY FROM AN OBVIOUS DESIGN FLAW, TO CUT CORNERS AND SAVE MONEY, THIS NEEDS TO BE LOOKED AT. MY VIDEO HAS NEARLY 11,000 VIEWS FROM PEOPLE WITH THIS PROBLEM. ALSO ALMOST EVERY FORUM ONLINE HAVE PEOPLE DISCUSSING THIS PROBLEM. I BELIEVE IT IS N BAD TASTE FOR CHEVROLET TO NOT YET ACKNOWLEDGE THIS AS A RECALL.
UNKNOWN OR OTHEROctober 2, 2019
DEFROST QUIT WORKING..AIR BLOWS OUT OF ALL OTHER VENTS BUT NOT DEFROST
ENGINESeptember 29, 2019
WHILE DRIVING THE CAR MAKING A WEIRD NOISE WHEN ACCELERATING AND THE RPM GOES UP BUT THE CAR IS NOT UP TO SPEED. THEN SOME LOUD WEIRD NOISE HAPPENS WHEN YOU PRESS ON THE GAS. I TOOK IT TO GET DIAGNOSED AND IT SAID SOMETHING ABOUT A TURBO UNDER-BOOST.
UNKNOWN OR OTHERSeptember 12, 2019
THE LOCKS KEEP LOCKING & UNLOCKING, SOMETIMES AFTER GETTING THE FEELING THAT THE CAR WAS BUMPED, WHICH IT WASN'T. LATELY IT ALMOST STALLS THEN ACCELERATES TOO QUICKLY & MAKES A REVVING SOUND. I'M NOT DRIVING IT RIGHT NOW. THE BUMPING & LOCKS ON & OFF HAPPEN WHILE DRIVING OR WHILE STOPPED.I CAN'T GIVE A DATE. IT'S BEEN HAPPENING FOR COUPLE OF MONTHS. THANK YOU
ELECTRICAL SYSTEM,ENGINESeptember 10, 2019
COOLANT IS LEAKING AND NEEDING TO BE REFILLED DAILY, SERVICE ENGINE LIGHT ON EVERYDAY. 'ENGINE HOT, CAR NEEDS TO IDLE' COMES ON ANYTIME YOU DRIVE IT. ENGINE POWERED REDUCED. AS FOR ELECTRICAL, WHILE FRONT PANEL WILL GO BLACK AND EVERYTHING WILL SHUT DOWN FOR A COUPLE HOURS OR EVEN DAYS.
VEHICLE SPEED CONTROL,ENGINESeptember 4, 2019
THE LAST FEW DAYS I HAVE BEEN GETTING MESSAGES ON MY DASH WITH ERRORS SUCH AS 'SERVICE TRACTION CONTROL/SERVICE STABILITRAK'. TOOK MY CAR TO THE DEALERSHIP FOR A DIAGNOSIS CHECK AND WAS TOLD NOTHING SHOWED UP. HOWEVER, THIS MORNING WHILE ON MY COMMUTE TO WORK, I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN MY CAR DECELERATED AND I GOT THE MESSAGE 'ENGINE POWER HAS BEEN REDUCED/SERVICE TRACTION CONTROL/SERVICE STABILITRAK' AND MY CHECK ENGINE LIGHT CAME ON. BECAUSE OF THIS, I WAS FORCED TO PULL ONTO THE SHOULDER OF THE ROAD WHILE ALMOST BEING HIT BY OTHER VEHICLES. THIS WAS EXTREMELY DANGEROUS AND SCARY FOR ME BECAUSE I HAVE NO IDEA WHAT HAPPENED AND IT COULD HAVE COST ME MY LIFE, AS WELL AS OTHERS.
ENGINEAugust 27, 2019
I WAS SITTING IN MY VEHICLE WITH THE ENGINE RUNNING AND THE AIR CONDITIONER ON, SINCE IT IS AUGUST AND VERY HOT IN LAS VEGAS. I HAD BEEN IN MY VEHICLE FOR APPROXIMATELY FIVE MINUTES ABOUT TO LEAVE WHEN MY AIR CONDITIONER STOPPED BLOWING COLD AIR. I SMELT AN ELECTRICAL SMELL IN COMING THROUGH THE VENTS. THEN MY CAR SHUT OFF AND SMOKE BEGAN POURING OUT FROM UNDERNEATH THE HOOD. I QUICKLY EXITED MY VEHICLE AND CALLED THE FIRE DEPARTMENT. WITHIN A COUPLE MINUTES, THE ENTIRE FRONT OF MY VEHICLE WAS IN ENGULFED IN FLAMES. I HAVE NOT DONE ANY MECHANICAL MAINTENANCE OR WORK TO MY VEHICLE RECENTLY. I HAD MY OIL CHANGED APPROXIMATELY 1000 MILES AGO. I HAD NOT HAD ANY PROBLEMS WITH MY VEHICLE UNTIL IT CAUGHT ON FIRE SPONTANEOUSLY AND RANDOMLY WITHOUT WARNING.
Fire reported
NHTSA #11246707FUEL/PROPULSION SYSTEMAugust 16, 2019
OUT OF NO WHERE THE ENGINE STARTS TO SPUTTER WHILE SITTING IN IDLE ON THE 2013 CHEVROLET CRUZE. IT IS THE VALVE COVER, LETTING IN TOO MUCH AIR TO THE FUEL SYSTEM CAUSING THE ENGINE TO SPUTTER TO TRY TO CORRECT WHICH, IF NOT TAKEN CARE OF IMMEDIATELY, CAUSES THE CRANK SHAFT TO GO BAD WHICH MAKES YOUR CAR SOUND LIKE YOU SHOULD BE ON THE JETSONS. THERE ARE A NUMBER OF THIS SAME COMPLAINT OVER THE INTERNET AND WANTED TO MAKE YOU AWARE AS I AM NOW HAVING THIS SAME ISSUE.
ENGINEAugust 12, 2019
VIHICLE WAS ON FREEWAY AND HEATED UP SO BAD QUICKLY AND HAD TO PULL OVER. . LOOSES COOLANT CONSTANTLY. PART NEEDS TO BE CHANGED EVERY COUPLE OF MONTHS. IT IS HARD TO GET THE PART IN MY AREA AND NEIGHBOR CITIES BECAUSE IT HAPPENS TO A LOT TO DIFFERENT PEOPLE WITH THE SAME CAR. I AM CONSTANTLY FIXING LINES AND REPLACING COOLANT EVERY WEEK.
POWER TRAINAugust 5, 2019
THE TURBO BOOSTER MALIFUNCTION THE CAR WILL NOT PICK UP SPEED AND TIME WOULD STOP ALL WILL YOU ARE ACCELERATING ON THE GAS
ENGINEJuly 31, 2019
THE CATALYTIC CONVERTER HAS FAILED TWICE IN THIS CAR, AND THE SECOND TIME IS OUT OF WARRANTY. BOTH FAILURES OCCURRED WITHIN APPROXIMATELY 90K MILES. THE COST TO REPLACE THIS IS ABOUT $1200. THIS CAN BE FINANCIALLY DEVASTATING TO SOME FAMILIES.
ENGINEJuly 22, 2019
A FEW WEEKS AGO, I EXPERIENCED AN ALERT REGARDING MY ENGINE OVERHEATING (AC OFF DUE TO ENGINE OVER HEAT, ENGINE OVERHEAT IDLE ENGINE). I TURNED MY CAR OFF AND ALLOWED IT TO COOL DOWN BEFORE CONTINUING MY TRAVELS HOME. ONCE I REACHED MY HOME, I SCHEDULED AN APPOINTMENT AT GRAND PRIZE CHEVROLET IN NANUET, NY FOR THURSDAY, JUNE 27. THE MECHANICS AT THIS DEALERSHIP FOUND THAT MY WATER PUMP AND HOSES NEEDED TO BE REPLACED. THIS IS A $1600 JOB, AND I PAID TO HAVE THIS WORK DONE, I WAS NOT ABLE TO PICK MY CAR UP FROM THE DEALER UNTIL JUNE 29. ABOUT TWO WEEKS LATER ON FRIDAY, JULY 12, I RECEIVED THE ENGINE OVERHEATING ALERT ONCE AGAIN. I PROMPTLY CALLED GRAND PRIZE AGAIN, AND SCHEDULED THE EARLIEST APPOINTMENT I COULD. I WAS NOT ABLE TO BRING MY CAR IN TO BE LOOKED AT UNTIL TUESDAY, JULY 16. AGAIN, THE MECHANICS AT THIS DEALERSHIP FOUND A DIFFERENT PROBLEM WITH MY CAR. THEY INFORMED ME THAT THE COOLANT TANK NEEDED TO BE REPLACED ALONG WITH THE RADIATOR CAP. I HAD BOTH OF THESE ITEMS REPLACED AT NO COST. I ASKED THEM TO TEST THE ENGINE ONCE AGAIN TO BE SURE THAT THE PROBLEM HAD BEEN RESOLVED. UPON CHECKING THE ENGINE, THEY FOUND THAT MY ENGINE WAS DAMAGED AND I WOULD EITHER NEED A NEW ENGINE HEAD OR A COMPLETELY NEW ENGINE. I WAS INFORMED THAT A NEW ENGINE HEAD WOULD COST ABOUT $4200 AND A NEW ENGINE WOULD COST ABOUT $8000.
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGJuly 21, 2019
I PURCHASED THIS VEHICLE (2013 CHEVROLET CRUZE) IN 2016 AND IT HAD MILEAGE OF 3,500 MILES. LESS THAN A MONTH OF OWNERSHIP AN ALERT SHOWED AND SOUNDED IN THE DASH LIGHTS THAT THE REAR DRIVER'S SIDE DOOR WAS OPEN WHEN IT WASN'T AND THIS WAS WHILE IN A PARK POSITION AND WHILE IN MOTION ON ANY ROAD. THE ALERT WAS ALMOST CONSTANT SO I BROUGHT IT TO A REPAIR SHOP WHICH REPLACED THE LATCH IN THE DOOR 3 SEPARATE TIMES AND THE PROBLEM STILL OCCURRED. EVENTUALLY I ASKED TO JUST HAVE THE LATCH DISCONNECTED IN THE DOOR BECAUSE NO ONE COULD FIX IT AND STOP THE ALERT AND SOUNDS FROM GOING OFF. SO NOW I HAVE A $300 LATCH DISCONNECTED INSIDE THE DOOR BECAUSE THAT WOULDN'T FIX THE PROBLEM PLUS I HAVE TO MANUALLY LOCK AND UNLOCK THAT DOOR IF I NEED TO USE IT WHEN ALL OF THE OTHER 3 DOORS CAN BE ELECTRONICALLY LOCKED/UNLOCKED WITH THE FOB OR THE LOCK/UNLOCK BUTTON IN THE CAR. NOW A NEW PROBLEM THAT IS CURRENTLY GOING ON IS THE REAR BRAKE LIGHT IN THE BACK WINDSHIELD IS VERY DIM WHILE IN A PARK POSITION OR WHILE IN MOTION DRIVING ON ANY ROAD. IT STILL WORKS BUT IS NOT AS BRIGHT AS IT USED TO BE. IT'S A LIGHT BAR THAT SITS IN THE BACK WINDOW ACTING AS A 3RD BRAKE LIGHT AND IT DOES NOT CONTAIN LIGHT BULBS. ALSO, I'VE HAD A COUPLE OF OTHER ALERTS SHOW UP IN THE DASH FOR A DAY OR MORE WHILE IN A PARK POSITION OR IN MOTION DRIVING ON ANY ROAD AND THEN THEY GO AWAY AFTER A FEW DAYS. I SUSPECT THIS VEHICLE HAS AN ELECTRICAL PROBLEM AND I CAN'T AFFORD TO HAVE IT DIAGNOSED.
ENGINEJuly 16, 2019
NEEDS BRAND NEW ENGINE. HARD TIME ACCELERATING. SHOP SAYS RODS INSIDE ENGINE ARE BEING KNOCKED AROUND. ONLY 120,000 MILES. HARD TO ACCELERATION AT ANY TIME. ENGINE LIGHT IS SIGNALED.
ENGINEJuly 12, 2019
THE CAR SAID OVERHEAT-AC OFF CODE- CAR WAS VERY LOW ON COOLANT- TOOK TO THE DEALER AND WAS TOLD BY THE DEALER THAT THE ENGINE WAS BLOWN AND NOT TO DRIIVE THE CAR- I ASK ABOUT SERVICE BULLETIN- BUT WAS TOLD THIS DID NOT APPLY. I HAD PROBLEM WITH OVERHEATING 18 MONTHS AGO- REPLACED, THERMOSTAT, CANISTER, ETC AS MY EXPENSE.I ASK IF THIS WAS RELATED AND WAS TOLD NO. I RESEARCHED PROBLEMS AND FOUND MANY ABOUT ENGINE AND COOLING PROBLEMS. THE DEALER HAS MADE NO EFFORT TO HELP RESOLVE THE ISSUE. I TRIED TO HAVE CAR TRANSFERRED TO A DIFFERENT BRANCH OF DEALERSHIP TO HAVE PROBLEM EVALUATED- I WAS INFORMED BY SALESMAN THAT THE DEALER REFUSED TO TRANSFER THE CAR TO HAVE IT CHECKED. HIS SEEMS VERY ODD. I CALLED GMC- CHEVROLET DIVISION BUT HAVE NOT GOTTEN A RESPONSE. THE DEALER WANTS ME TO TRADE IN CAR FOR A DIFFERENT ONE AND WILL OFFER ME $300-$600. WHICH IS RIDICULOUS. AFTER I TRADE IN THE CAR-NO ONE CAN CHECK IT- THE CAR STILL RUNS BUT I AM AFRAID TO GET STUCK.
STEERING,ELECTRONIC STABILITY CONTROL (ESC)June 15, 2019
THE CAR WOULD BECOME HARD TO STEER AND CONTROL. ABS AND TRACTION CONTROL IN STABILITY CONTROL WARNING LIGHTS FLASHING. THIS HAPPENS WITHOUT WARNING CAN HAPPEN AT ANY SPEED HIGHWAY ORE CITY. THE TIMES THIS HAS OCCURRED WAS ON THE HIGHWAY. (THIS IS A TSB I LATER FOUND BUT THE COULD EASILY CAUSED A CRASH ON ACCIDENT)
POWER TRAIN,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)June 3, 2019
MY CAR IS A DANGER THE ENGINE POWER SLOWS DOWN WHEN DRIVING CAUSING ANOTHER TO HIT IN THE BACK POWER STEERING LIGHT DISPLAYS, STABILIZE TRACT AND ENGINE POWER, I HAVE ALREADY HAD ONE HIT AND RUN ACCIDENT.I TOOK CAR TO CHEVROLET DEALERSHIP HARBISON RD COLUMBIA SC THEY JUST HALF REPAIR IT SOMEONE MAY DIE IF CAR CONTINUE TO POWER DOWN.
Crash reported
NHTSA #11217617ELECTRICAL SYSTEM,AIR BAGS,ENGINEMay 30, 2019
CAR HAS BEEN RETURNED TO DEALER FOR REPAIRS CONCERNING THE MOTOR AND ELECTRICAL SYSTEMS. THEY HAVE NOT BEEN SERVICED OUTSIDE OF THE DEALERSHIP. CAR FREQUENTLY QUITS AND HAS TO BE JUMPSTARTED.
ENGINEMay 29, 2019
MULTIPLE COOLANT ISSUES. BOUGHT 2/2019, TOOK IT BACK TO THE SHOP FOR COOLANT ISSUES IN 3/2019 AND DISCOVERED ITS LEAKING COOLANT AGAIN. FROM THE ENGINE COOLANT WATER OUTLET.
AIR BAGSMay 17, 2019
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE CONTACT WAS MAKING A LEFT TURN, A SECOND VEHICLE CRASHED INTO THE REAR PASSENGER SIDE OF HER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE DRIVER SUSTAINED AN INJURED RIGHT SHOULDER, WRIST, AND BACK THAT REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash reported1 injury(ies)
NHTSA #11208217STEERINGMay 3, 2019
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO POWER STEERING GOING OUT. *LD *JS
AIR BAGS,SERVICE BRAKESApril 24, 2019
I WAS DRIVING ABOUT 35 MPH ON A CITY STREET WHEN THE PERSON IN FRONT OF ME SLAMMED ON THEIR BRAKES THE FIRST TIME I HIT THE BRAKE AND THE CAR STOPPED THE NEXT TIME I HIT THE BRAKE IT WAS HARD AND DIDN'T STOP THE CAR CAUSING ME TO CRASH INTO THE VEHICLE IN FRONT OF ME, THE AIR BAG DID NOT DEPLOY AND I THINK IT SHOULD HAVE, CAUSING MY HEAD TO SLAM INTO THE STEERING WHEEL CAUSING ME TO BITE MY TONGUE IN HALF. I HAVE CONTACT CHEVROLET AND GM MULTIPLE TIMES AND THEY WON'T DO ANYTHING THEY LITERALLY HAVE NOT CARED ONE BIT. I BELIEVE THEIR IS A PROBLEM WITH THE BRAKING SYSTEM OR THE VACUUM SYSTEM IN THE BRAKES AND I AM NOT THE FIRST PERSON THAT THIS HAS HAPPENED TO IN A CRUZE, I LOOKED IT UP AFTER IT HAPPENED AND I FOUND A FEW OTHER STORIES OF THE SAME THING HAPPENING.
Crash reported3 injury(ies)
NHTSA #11203353POWER TRAIN,ELECTRICAL SYSTEM,ENGINEApril 17, 2019
MY CHECK ENGINE KEEPS GOING ON AND OFF AND WHEN COMES ON GIVE OUT POWER LITTLE BY LITTLE TILL MY ENGINE REDUCE POWER COMES UP AND GIVES OUT AND ALMOST CRASHED ON FREEWAY SERVAL TIMES
STEERINGMarch 22, 2019
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE PARKING THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED INTERMITTENTLY. AN INDEPENDENT MECHANIC REPAIRED THE POWER STEERING. THE DIAGNOSIS INFORMATION WAS NOT PROVIDED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 39,000. .*BF*JB
VISIBILITY/WIPERMarch 21, 2019
DEFROST SWITCH/DOOR MOTOR GEARS ARE BROKEN CAUSING THE WINDSHIELD TO NOT BE ABLE TO DEFROST. DRIVING VISIBILITY IS SLIM TO NONE AT ALL.
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)March 20, 2019
WENT OUT AND STARTED CAR UP. CAR WAS SHAKING AND SERVICE STABILITRAC AND SERVICE TRACTION CONTROL WERE ON THE DASH SCREEN. THIS HAPPENED BACK IN DECEMBER AS WELL AND THEN THE CAR EVENTUALLY STOPPED WORKING ALTOGETHER.
ENGINEMarch 18, 2019
I HAVE HAD A COOLANT LEAK AND HAVE HAD IT REPAIRED 5 TIMES SINCE I PURCHASED. REPAIRED AT SUBURBAN CHEVROLET IN EDEN PRARIE. NOW IT HAS TO HAPPEN AGAIN SO IT IS GOING BACK AND I HAVE HAD IT TOWED AND STILL OWE 800 OR SO CRAZY
POWER TRAIN,ELECTRICAL SYSTEM,ENGINEMarch 5, 2019
TAKATA RECALL A FEW MONTHS AFTER I PURCHASED THIS VEHICLE THE CHECK ENGINE LIGHT CAME ON THEN IT GOES OFF THE LAST FEW MONTHS IT'S BACK ON AND MAKES A NOISE WHEN THE AIR CONDITIONING SYSTEM IS ON.
VISIBILITY/WIPERMarch 4, 2019
EXCESSIVE CONDENSATION INSIDE THE CAR. WHILE RUNNING THE AC, LOTS OF WATER COMING OUT OF VENTS AND VERY OFTEN IT QUICKLY COVERS THE WHOLE WINDSHIELD TO A STATE WHERE THERE IS 0 VISIBILITY. RECURRING ISSUE. MAJOR ISSUE. LIFE THREATENING CONDITION.
VISIBILITY/WIPERFebruary 22, 2019
THE PASSENGER WIPER BLADE MOTOR BROKE RIGHT AFTER TURNING THE WIPERS ON, AND WILL NOT MOVE THE WIPER. THE VEHICLE WAS STATIONARY WHEN THE PASSENGER SIDE STOPPED WORKING. THE DRIVER SIDE WIPER RANDOMLY STOPS WORKING IN THE MIDDLE OF DRIVING AT RANDOM TIMES, ON CITY STREETS, HIGHWAYS, ECT.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINEFebruary 21, 2019
MY VEHICLE REPEATEDLY RAN HOT EVERYTIME I WOULD DRIVE IT OVER A MILE ON THE ROAD. MY HUSBAND CHANGED THE THERMOSTAT, ALWAYS MADE SURE IT HAD COOLANT, CHECKED MY HOSES, AND REPLACED THE WATER PUMP. BUT EVENTUALLY IT BLEW A HEAD GASKET. WE NOTICED IT DID SO WHEN WE SEEN WATER HAD MIXED INTO THE OIL. SUPREME CHEVROLET REPLACED THE ENGINE AT 96,000 MILES IN NOVEMBER 2016 UNDER WARRANTY. I DROVE THE CAR ABOUT 54,000 MILES WITH THE REPLACED ENGINE AND IT TOO STARTED RUNNING HOT EVERYTIME I WOULD DRIVE IT ABOUT A MILE DOWN THE ROAD. THE DASH LIGHT WOULD SAY TURN A/C OFF AND IDLE ENGINE OR TURN OFF ENGINE DUE TO HIGH TEMPERATURE. WE CHANGED THE RADIATOR, THE HOSES, THE WATER PUMP, AND THE THERMOSTAT ON THE CAR AND IT REMAINED RUNNING HOT WITH HIGH TEMPERATURES UNTIL THAT ENGINE TOO BLEW A HEAD GASKET.THE DEALERSHIP WILL NOT WARRANTY THE SECOND ENGINE ALTHOUGH IT ONLY HAS 67,000 MILES ON THE NEW ENGINE. AND NOW I AM LEFT WITH NO VEHICLE AND STILL OWE $6700.00 ON THE CHEVROLET CRUZE DUE TO THE FAULTY COOLANT SYSTEM.
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKESFebruary 10, 2019
WHILE DRIVING THE CAR ON AN OFF RAMP THE DISPLAY PANEL SHOWED 3 WARNING LIGHT, ABS, TRACTION CONTROL, AND BRAKE. THE COMMUNICATION PANEL, WHERE THE SPEED AND ALL COMMUNICATIONS ABOUT THE CAR ARE GIVEN, THEN SAID REDUCED ENGINE POWER AND MY CAR SLOWED DOWN AND MY POWER STEERING STOPPED WORKING. THE PANEL THEN ALSO SAID SERVICE STABILITRAK AND SERVICE TRACTION CONTROL. IT HAS HAPPENED MORE THAN ONCE SINCE I BOUGHT THE VEHICLE AND THE DEALER REPLACED THE THE ECM A FEW YEARS AGO AND IT HASN'T FIXED THE ISSUE AS IT STILL OCCURS. THE MOST RECENT EVENT HAPPENED LAST WEEK.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJanuary 26, 2019
DRIVING LAST NIGHT FROM WORK TO HOME AT [XXX] AROUND 7PM, I STARTED GETTING MESSAGES IN MY CLUSTER SUCH AS SERVICE STABILITRAK, SERVICE TRACTION CONTROL AND ENGINE POWER IS REDUCED. JUST SUDDENLY MY CAR LOST ALL THE POWER AND THROTTLE WHEN I WAS TRAVELLING IN A HIGHWAY AROUND 70 MPH ON THE SECOND FASTEST LANE. IT WAS VERY SCARY AND DANGEROUS SITUATION ONCE MY THROTTLE WAS COMPLETE UNRESPONSIVE AND COULD FIND MYSELF AT THE MIDDLE OF THE HIGHWAY AT 5MPH . MY INSTINCT WAS TO TURN ON THE HAZARD LIGHTS AND TRY TO MOVE THE CAR TO THE SLOWEST LANE AS SAFE AS POSSIBLE. I FEEL LUCKY THAT NO ONE HIT ME IN THE BACK AND I CONSIDER THAT I WAS LUCKY TO HAVE THIS PROBLEM AT THIS TIME OF THE EVENING. LUCKILY I WAS ABLE TO TAKE THE EXIT [XXX] AND FROM THERE PARK THE CAR TO EVALUATE IT. I COULD NOT FIND ANY VISIBLE DEFECT EITHER INTERNALLY OR ON ENGINE COMPARTMENT. I TURNED OFF THE ENGINE AND ON SEVERAL TIMES AND STILL HAD THE SAME CLUSTER MESSAGES AND DERATED POWER. I WAS STILL ABLE TO DRIVE THE CAR SAFELY TO THE PARKING LOT OF [XXX] LOOKING FOR A SAFER PLACE TO WAIT FOR MY INSURANCE COMPANY. WHEN WAITING FOR THE AAA OPERATOR I WAS ABLE TO RE-START THE CAR WITH NO DISPLAY MESSAGE BUT ONLY WITH THE ENGINE CHECK LIGHT ON. I DROVE THE CAR IN THE PARKING LOT AND NOTICED THE CAR SEEMED TO BE OK. ONCE ON THAT TIME I WAS STILL WAITING FOR THE AAA OPERATOR I DECIDED TO TAKE [XXX] AND I WAS ABLE TO SAFE ARRIVE HOME. CHECKING THE SYMPTOM I HAD IN GOOGLE AND YOUTUBE I LEARNED ABOUT THE PROBLEM WITH THE NEGATIVE BATTERY CABLE WHICH IS ALREADY KNOWN BY NHTSA AND GM. I HOPE MY INCIDENCE CAN BE INVESTIGATED AND A DECISION FOR RECALL BE TAKEN.I DON'T SEE ANY DIFFERENCE TO WHAT EXPERIENCED WITH THE IGNITION SWITCH TOPIC THEREFORE THIS ISSUE SHOULD BE CONSIDERED AS POTENTIAL RECALL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
VISIBILITY/WIPERJanuary 25, 2019
THE WINDSHIELD WIPER LINKAGE FAILED VIA A BALL JOINT FAILURE IN THE WIPER MECHANISM. THIS CAUSED THE DRIVER SIDE WIPER TO BECOME FREE MOVING, STAYING ATTACHED TO THE CAR. WHEN IT FAILED, IT WOUND UP GETTING PINNED AGAINST THE DRIVER SIDE DOOR, FORCING ME TO EXIT THE VEHICLE VIA THE PASSENGER SIDE. THIS FAILURE OCCURRED WHEN I WAS DRIVING THROUGH WESTERN MD ON INTERSTATE 68 NEAR GRANTSVILLE, MD, DURING A LIGHT SNOW AND SALTING OPERATIONS WERE UNDERWAY. I WAS USING THE WIPERS AND WASHER FLUID TO KEEP THE WINDSHIELD CLEAR OF SALT. AFTER THIS FAILURE, I USED CABLE TIES TO TIE THE LOOSE WIPER ARM TO THE ATTACHED WIPER ARM, THEREFORE DISABLING MY WIPERS UNTIL WE GOT TO OUR DESTINATION, TWO HOURS FURTHER DOWN THE ROAD. I HAD TO STOP EVERY 10-15 MINUTES TO CLEAR THE SALT OFF OF THE WINDSHIELD. I REPLACED THE PART, BUT HAVE THE OEM PART AVAILABLE FOR INSPECTION, IF REQUESTED. I NOTICED THIS SPECIFIC PART WAS RECALLED ON THE 2013 CHEVROLET EQUINOX.
ELECTRICAL SYSTEMJanuary 23, 2019
I CONTACTED CHEVROLET CUSTOMER SERVICE ON 1-10-18 AND SPOKE TO A SUPERVISOR. REITERATING CALL. THE VEHICLE HAS 35000 MILES ON IT. IT IS OUT OF WARRANTY BECAUSE OF PURCHASE DATE. ON 4 DIFFERENT OCCASIONS THIS IS WHAT HAPPENED. #1) NOV 18 LIGHTS WERE ON, FLASHERS WERE ON AND RADIO WAS ON WHILE THE VEHICLE WAS IN THE GARAGE AND KEY WAS IN THE OFF POSITION #2) DEC 2018 SAME AS #1 #3) DEC 2018 VEHICLE WAS RUNNING WITH THE KEY IN THE OFF POSITION IN THE GARAGE. BY RUNNING I MEAN THE ENGINE WAS RUNNING AND EXHAUST FUMES WERE EVERYWHERE. #4) JAN 2019. SAME AS #3. THIS IS VERY DANGEROUS AND COULD HAVE STARTED A FIRE OR CARBON DIOXIDE POISONING COULD'VE OCCURRED. THE REPRESENTATIVES TOLD ME THERE IS NO RECALLS WHICH I ALREADY KNEW AND STATED THEY WOULD NOT PAY FOR A REPAIR. I TOLD THEM ABOUT A SERVICE BULLETIN, THEY DENIED THERE WAS ONE. THERE ARE TWO NUMBERS PI1329(DATE 0CT 14) AND A NHTSA BULLETIN ( ID NUMBER 10114279) DATE OCT 14. I'D APPRECIATE YOUR PROMPT ATTENTION TO THIS SERIOUS MATTER AND WOULD LIKE THIS FIXED FOR FREE AT THE DEALER. CAN YOU CONTACT CHEVROLET AND TELL THEM THERE SHOULD BE A RECALL
POWER TRAIN,ENGINEJanuary 16, 2019
COULD PUSH THE GAS PEDAL TO THE FLOOR AND IT WON'T ACCELERATE. PRESSING THE GAS WITH NORMAL PRESSURE MAKES THE RPM'S INCREASE VERY QUICKLY AND THE CAR EITHER WON'T ACCELERATE OR WILL ACCELERATE VERY SLOWLY. THE ENGINE LIGHT WAS ON PREVIOUSLY FOR TWO DAYS AND THEN SHUT OFF AND HASN'T COME BACK ON YET. I THINK IT IS THE TURBO. UNKNOWN CAUSE.
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLJanuary 10, 2019
MARCH 2016. PROBLEM: CAR NOT ACCELERATING CORRECTLY, DIAGNOSIS: ACCELERATOR PEDAL POSITION SENSOR BROKEN MARCH 2018. PROBLEM: CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: COOLANT HOSE BREAK MAY 2018. CAR OVERHEATING AND LOSING POWER OVER 40MPH, DIAGNOSIS: TRANSMISSION COOLER LINE BREAK JUNE 2018: PROBLEM: SPEDOMETER STARTED MALFUNCTIONING AND CAR BEGAN SPUTTERING ON HIGHWAY AT 65MPH, DIAGNOSIS: TRANSMISSION COMPUTER (INPUT AND OUTPUT SENSOR) FRIED JANUARY 2019. PROBLEM: COOLING DRAINING EXTREMELY FAST AND CAR MAKING GURGLING NOISE (AT ALL SPEEDS), DIAGNOSIS: WATER PUMP BREAK, THERMOSTAT BREAK, SERPENTINE BELT AND 5. JANUARY 2019: PROBLEM: OIL LEAK, DIAGNOSIS: TIMING COVER GASKET NEED REPLACEMENT
STEERING,POWER TRAIN,UNKNOWN OR OTHERJanuary 7, 2019
FOR SOME REASON WHEN I DRIVE MY CAR IT STARTS SHAKING SOMETIMES IT HAPPENS WHEN I START DRIVING OR WHEN I BRAKE I TRIED TO FIND THE PROBLEM AND IT LOOKS THAT IT IS THE DRIVE SHAFT. I THOUGH THAT IT IS SOMETHING THAT ONLY HAPPENED TO ME BUT I FOUND OUT THAT THERE ARE MORE CARS INVOLVED IN THAT BUT MY CHEVY CRUZE 2013 LOOKS LIKE IT IS NOT NOT ONE OF THOSE. WHAT CAN I DO ABOUT IT ?
ENGINEJanuary 4, 2019
MY CRUZE IS LEAKING OIL FROM THE OIL PUMP COOLER. I TOOK IT TO MY MECHANIC SHOP AMD HAD IT DIAGNOSED. HE SAID THERE IS A NATIONWIDE BACKORDER FOR THE PART. HE FINALLY FOUND ONE BUT HE HAS TO DRIVE OVER AN HOUR AWAY TO GET IT. THEY HAVE ANOTHER CRUZE IN THE SHOP WITH THE SAME ISSUE. I AM JUST WONDERING WHY THERE ISNT A RECALL IF THE PART IS ON BACK ORDER NATIONWIDE? MY CAR HAS APPROXIMATELY 125,000 MILES ON IT AND I JUST PURCHASED IT A MONTH AGO. I KNEW THERE WAS AN OIL LEAK SOMEWHERE WHEN THERE WAS A FRESH PUDDLE OF OIL IN MY DRIVEWAY.
POWER TRAINDecember 10, 2018
CAR IS HAVING TURBO PROBLEMS. NOTHING WRONG WITH THE CAR, BUT IT SHOWS A TURBO UNDERBOOST DEFECT. SAYS ONLINE IT IS COMMON AMONGST CHEVY CRUZES
ENGINEDecember 4, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE ENGINE SHOOK AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO EVERYBODY RIDES AUTO SALES (4200 RIVERS AVE, NORTH CHARLESTON, SC, (843) 203-8888) WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
ENGINENovember 30, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO GLENDORA CHEVROLET (1959 AUTO CENTRE DR, GLENDORA, CA 91740, (909) 474-7364) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,655.
STEERINGNovember 15, 2018
WHILE MAKING RIGHT TURN IN CITY, CAR JERKED, ALMOST LOST CONTROL AND "SERVICE POWER STEERING" LIGHT CAME ON, THEN CAR RECOVERED AND WAS DRIVEN HOME
VISIBILITY/WIPERNovember 10, 2018
WIPER ASSEMBLY BROKE AND DEALER REPLACED ASSEMBLY AND MOTOR, 1 MONTH LATER NEW ASSEMBLY HAS BROKEN AGAIN, CAUSING WIPER ARMS TO FREEZE
ENGINENovember 9, 2018
FROM ONSTAR: P0087 THE ENGINE AND TRANSMISSION SYSTEM IS NOT PERFORMING AS EXPECTED. AN ISSUE HAS BEEN DETECTED IN THE ENGINE COOLING SYSTEM WHICH MONITORS AND CONTROLS ENGINE TEMPERATURE TO MAINTAIN OPTIMAL OPERATING TEMPERATURES AND AVOID OVERHEATING CONDITIONS. IF YOU ARE DRIVING UNDER NORMAL OPERATING CONDITIONS, PLEASE CHECK THE TEMPERATURE GAUGE ON THE INSTRUMENT PANEL. IF THE NEEDLE IS IN THE RED WARNING AREA, THE ENGINE IS TOO HOT. PULL OFF THE ROAD, STOP THE VEHICLE, AND TURN OFF THE ENGINE AS SOON AS POSSIBLE SERVICE AS SOON AS POSSIBLE CONDITIONS: DRIVING 30MPH, ASPHAULT, WINTER WEATHER
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEMNovember 3, 2018
WOW THIS IS THE BAD CAR EVER I HAVE A LOT FIRST AIR FLOW SENSOR BAD PVC VALVE 2 TIMES NEW
ENGINENovember 2, 2018
ENGINE OVERHEATING REGULAR MAINTENANCE PERFORMED EVERY 3,000 MILES COOLANT SYSTEM PLUGS REPLACED SPARK PLUGS REPLACED DIAGNOSTIC PERFORMED (FIRESTONE) DEALERSHIP INSPECTED EMISSIONS TEST PASSED CAR'S ONBOARD DISPLAY REPEATEDLY DISPLAYS "A/C OFF DUE TO HIGH ENGINE TEMPERATURE" AND "ENGINE OVERHEATING - IDLE ENGINE" WHEN NOT UNDER LOAD AND OCCURS AT REGULAR HIGHWAY (55-75MPH) AND CITY (30-45MPH) SPEEDS. CEL FLASHES (3-5 SECONDS OF INTERVAL FLASH) RANDOMLY - SPARK PLUGS REPLACED LAST OCCURANCE.
STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)October 29, 2018
VEHICLE SHUTS OFF WHILE DRIVING LOSING COMPLETE POWER AND STEERING! SO DANGEROUS AND DEADLY! TAKING THE CAR IN TODAY, CAR ALSO RIDING ROUGH AND MISFIRING. ALL MAINTENANCE DONE EVERY 3,000 MILES. THIS CAR HAS HAD ONE PROBLEM AFTER ANOTHER AND THIS LAST ONE COULD HAVE KILLED MY TEENAGER DAUGHTER! IT STOPPED ON HER 5 TIMES ON THE FREEWAY!
ENGINEOctober 29, 2018
EXACT SAME COOLANT SYSTEM PROBLEMS AS IN THE EARLIER MODEL CHEVY CRUZE RECALLS. FAULTY COOLANT SYSTEM, SPECIFICALLY A LEAKING WATER PUMP, INACCURATE THERMOSTAT AND LEAKING COOLANT FEED AND RETURN LINES TO THE TURBOCHARGER. SO FAR IT HAS COST ME CLOSE TO $1500 AT ONLY 110K MILES AND I STILL HAVE TO REPLACE THE BLOWN HEAD GASKET WHICH WAS THE RESULT OF THE COOLANT SYSTEM BEING UNABLE TO COOL THE ENGINE PROPERLY DUE TO THE BAD WATER PUMP. TOTAL LEMON, THIS WILL BE THE SECOND TIME THE HEAD GASKET IS BLOWN WITHIN TWO YEARS.
ENGINEOctober 16, 2018
MY 2013 CHEVY CRUZE LT HAS AN ISSUE WITH THE TURBOCHARGER. IT APPEARS TO BE A VERY COMMON ISSUE AMONG CHEVY CRUZES. THE CODE I BELIEVE IT GIVES IS P0299. WHILE THE ACCELERATION AND POWER ALWAYS SEEMED OFF SINCE PRIOR TO THE INCIDENT, THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON WAS AT ABOUT 71,400. I WAS DRIVING ON A HIGHWAY AT THE TIME. HOWEVER, THERE HAVE BEEN OCCASIONS WHEN I'M GOING UPHILL AND DESPITE THE SUFFICIENT HORSEPOWER, IT WON'T ACCELERATE AS IT SHOULD. AS A RESULT, THE TURBOCHARGER ISSUE HAS CAUSED THE CAR TO GO MUCH SLOWER THAN THE SURROUNDING CARS WHILE GOING UPHILL, WHICH CLEARLY SEEMS TO ENDANGER THE DRIVER AND PASSENGERS AS WELL AS SURROUNDING CARS.
ENGINEOctober 11, 2018
A/C OFF DUE TO EXTREME HIGH ENGINE TEMPERATURE CAM ON A COUPLE OF WEEKS AGO, I TOOK IT IN AND IT WAS FIXED SUPPOSEDLY. A WEEK LATER IT CAME ON AGAIN. I HAVE TAKEN IT IN 4 TIME NOW. AS OF TODAY IT IS STILL IN THE SHOP. THEY HAD TO CALL THE MANUFACTURER FOR SOME HELP AND STILL, EVEN A NEW COMPUTER AND THE LIGHT STILL COMES ON. THIS IS GETTING TO BE TOO MUCH. I HAVE TO GO TO WORK.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHEROctober 6, 2018
THE CHEVY ECO CRUZE HAS BEEN GIVING ME PROBLEMS FROM THE START. I WAS DRIVING WITH THE AC ON AND CAME TO A SIGNAL LIGHT WHEN THE AC SHUTS OF & COMES BACK ON. ALSO AT THE SIGNAL LIGHT I THAUGHT I HAD GOTTEN A TAP FROM THE BACK FROM ANOTHER VEHICLE BECAUSE THE CAR JERKED. TURNED OUT NO CAR BEHIND ME BUT CAR STILL JERKS FORWARD WITH FOOT ALL THE WAY DOWN ON BRAKE PEDAL. NEXT IF I'M DRIVING AND SLOW DOWN TO MAKE, LET'S SAY A LEFT HAND TURN ONCE I MAKE THE TURN THE CAR IS SLUGGISH AS IF IT HAS TROUBLE PICKING UP SPEED. HAPPENS ALL THE TIME FROM A STOPPED POSITION OR IF I SLOW DOWN IT TAKES FOR EVER TO PICK UP MOMENTUM. MAKING IT SCAREY TO MERGE OR JUST BE ON THE ROAD. ALSO IF I TURN THE RADIO UP THE LIGHTS WILL DIE OR FADE SO I'VE REPLACED THE ALTERNATOR BUT IT STILL DOES IT. IVE CHECKED CONNECTIONS WIRES YOU NAME IT.
POWER TRAIN,ENGINEOctober 4, 2018
ENGINE LIGHT CAME ON, AIR LEAK CAME FROM VALVE COVER. APPARENTLY THE COVER AND MANIFOLD WENT BAD. THERE NEEDS TO BE A RECALL AND PERMANENT FIX ON THIS IMMEDIATELY. TOO MANY OF THESE CARS ARE BEING SOLD, TOO MUCH MONEY IS BEING MADE NOT TO HAVE A FIX FOR THIS. MY CAR IS 16,000 MILES OUT OF WARRANTY. RIDICULOUS!
ENGINEOctober 2, 2018
VEHICLE DORMANT WATER INLET, DORMANT WATER OUTLET AND RESERVOIR HOSE ARE ALL FAULTY. CAR WILL LEAK COOLANT DUE TO ALL THREE ISSUES. THIS CAUSE THE VEHICLE TO OVERHEATAND BEGIN TO SLOW ON ITS OWN WITH NO REGARD FOR LOCATION OR THE DRIVER. I.E. SLOWING ON THE HIGHWAY PLACING THE DRIVER AT RISK. THE DORMANT WATER OUTLET IS MADE OF TWO PLASTIC MOLDINGS THAT ARE BONDED OR PRESSED TOGETHER LEAVING A SEEM WHERE HOSES CONNECT THESE SEEMS ARE WEEK AND SEEM TO BE THE MAIN SOURCE OF PEOPLES ISSUE INCLUDING MINE. ALONG WITH THE COOLANT ISSUE THE VALVE COVER PURGE VALVE IS FAULTY ALSO CAUSING EXHAUST TO NOT EXIT THE ENGINE UNDER CERTAIN PSI CAUSES SQUEAKING AND POOR THROTTLE RESPONSE ALSO WILL EVENTUALLY CAUSE THE PCV ITSELF TO FAULT OR BREAK.THIS ISSUE MAY BE THE SOURCE OF THE CAR PULLING WHILE STOPED AT A RED LIGHT CAUSING THE VEHICLE TO JERK FORWARD AND POSSIBLY MISFIRING THE ENGINE PISTONS. VEHICLE IS NOT WORTH THE VALUE PAID FOR. ALL ISSUE SEEM TO ARISE AFTER 36000 MILES AND AFTER 5 YEARS WHICH MEANS THESE MANUFACTURER DEFECTS ARE NOT COVERED BY THE WARRANTY. THERE ARE MORE ISSUES ASSOCIATED WITH THIS YEAR, MAKE AND MODEL. I AM SURE I WILL BE BACK HERE REPORTING MORE ISSUES. ANY HELP IS APPRECIATED BECAUSE IT SEEMS THAT ALL CHEVY WANTS IS MY MONEY AT THIS POINT.
SERVICE BRAKESOctober 2, 2018
THE VEHICLE WILL OCASSIONALLY NOT STOP WHEN PRESSURE IS APPLIED TO THE BRAKES. I HAVE NOTICED IT OCCURS MOST OFTEN WHEN THE VEHICLE IS IN REVERSE. THE BRAKE PEDAL ALSO GETS HARD. IT DOES NOT OCCUR ALL THE TIME.
STEERING,ELECTRICAL SYSTEMOctober 1, 2018
I WAS MAKING A LEFT TURN AND THE STEERING WHEEL LOCKED AND THE RADIO TURNED OFF, I BARELY MADE IT BEFORE GETTING HIT. THE STEERING WHEEL UNLOCKED AND I TURNED INTO THE FIRST PLACE I COULD. I TURNED THE CAR OFF AND TRIED TO START IT BUT THE BRAKE WAS LOCKED AND NOTHING WAS TURNING ON WHEN I PUSHED THE BUTTON. TRIED A FEW TIMES AND NOTHING. WHILE SITTING THERE FOR ABOUT 5 MINUTES THE WHOLE DASH CAME ON AND I WAS ABLE TO START THE CAR. THE RADIO HAD BEEN TURNING ON AND OFF A FEW TIMES ON THIS DRIVE BEFORE THIS HAPPENED. BUT THE RADIO HAS BEEN DOING THIS FOR SOME TIME .
STEERINGSeptember 26, 2018
STEERING RANDOMLY COMPLETELY LOCKED IN MOTION. SEEMINGLY RANDOM ELECTRICAL PROBLEM REMEDIED ON ITS OWN AND REQUIRED SERVICE TECHNICIAN TO CHECK IT OUT TO ASSES SAFETY. CANT BE SURE OF THE SAFETY OF MY VEHICLE NOW.
AIR BAGSSeptember 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG SENSOR INDICATOR ILLUMINATED WITHOUT WARNING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO ED BOZARTH CHEVROLET (303-751-7500, LOCATED AT 2001 S HAVANA ST, AURORA, CO 80014) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED AT A COST. THE TECHNICIAN DID NOT DISCLOSE THAT THERE WAS A RECALL; HOWEVER, THE CONTACT WAS LATER INFORMED OF NHTSA CAMPAIGN NUMBER: 14V372000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A TEN PERCENT DISCOUNT TOWARDS THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
ENGINESeptember 5, 2018
INFERIOR PARTS! THERMOSTAT HOUSING HAS ALREADY BEEN REPLACED BY DEALER DUE TO CRACK. NOW, THE INTAKE MANIFOLD, FRONT CRANK SHAFT SEAL & COOLANT RESERVOIR NEED TO BE REPLACED AS WELL. CHECK VALVE ON INTAKE MANIFOLD IS BAD. CRANK SHAFT SEAL MAKES CHIRPING NOISE WHEN ENGINE IS RUNNING OR WHEN VEHICLE IS IN MOTION.
FUEL/PROPULSION SYSTEMSeptember 4, 2018
THE INTAKE MANIFOLD IS BAD ON A CAR THAT HAS 58,000 MILES ON IT. EVERY MECHANIC WE TOOK IT TOOK SAID IT'S A COMMON PROBLEM WITH THIS CAR. THE CAR HAS NO GET UP AND GO AND IT IDLES HARD.
VISIBILITY/WIPERAugust 30, 2018
MODE DOOR ACTUATOR WILL NOT DIRECT AIR TO WINDSHIELD. THEREFORE WILL NOT DEFROST WINDSHIELD.
ENGINEAugust 28, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE, THE INDEPENDENT MECHANIC DISCOVERED COOLANT LEAKING FROM THE THERMOSTAT HOUSING. THE VEHICLE WAS TAKEN TO THE DEALER (KEYES CHEVROLET, 5949 VAN NUYS BLVD, VAN NUYS, CA) WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT AND COOLANT PIPE SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 33,000.
ENGINEAugust 20, 2018
VEHICLE WAS IN MOTION AND CAME TO A STOP IN THE STREET. SMOKE COMING FROM UNDERHOOD VERY HARD ALMOST LOOK TO BE ON FIRE. OIL SPILL EVERYWHERE. CAR IS IN SHOP NOW. THEY SAID IT IS A TURBO ISSUE, WHICH HE SAID IS VERY COMMON ON THE CRUZE. COULD CAUSE ENGINE DAMAGE.
FUEL/PROPULSION SYSTEMAugust 10, 2018
I SMELLED GAS LEAKING AND WHEN I LOOKED UNDER THE HOOD WITH THE ENGINE RUNNING I SAW GAS SPRAYING THE BACK OF MY CAR. IT APPEARED TO BE LEAKING FROM THE HOSE WHERE THE CONNECTER WAS NEXT TO WHAT MAY BE THE FUEL FILTER. THIS CAR IS 5 YEARS OLD WITH 30,375 MILES. I WAS TOLD THE PART IS ON THE NATIONAL BACK ORDER LIST WITH NO IDEAL WHEN IT WILL BE AVAILABLE.
ENGINEAugust 6, 2018
HI I WAS HAVING PROBLEMS WITH MY TURBO AND I SEEN THAT GENERAL MOTORS HAD A RECALL IN 2014 ON CHEVY CRUZES TURBO I DIDN'T KNOW HAVE MY CAR AROUND THAT TIME AND I DON'T EVEN KNOW IF THERE WAS PREVIOUS OWNERS GOT THE RECALL BUT I READ ONLINE GENERAL MOTORS STOP SELLING THESE VEHICLES FOR A WHILE BECAUSE THE SAME ISSUES BUT THEY HAVE A RECALL ON IT'S THE SAME ISSUE I AM HAVING TROUBLE WITH ON MY 2013 CHEVY CRUZE AND THE CAR IS NOT BACK THAT BUY WARRANTY BECAUSE IT'S 6 YEARS OLD THE TURBO OF THE CAR HAS A WHOLE CAR SMOKING YOU TURN IT ON IT FEELS LIKE THE WHOLE CAR IS GOING TO BLOW UP JON HALL TO GET DIAGNOSTIC WHICH IS $100 BUT I HAD ALREADY GOT IT DONE GNOSTICS FROM AUTOZONE BUT JON HALL CHEVROLET DON'T GO BY ANOTHER DIAGNOSTIC WHICH BOTH CAME OUT TO THE SAME THERE ARE A LOT OF PEOPLE HAVING THE EXACT SAME PROBLEM THAT I AM HAVING GENERAL MOTORS BUT ALL THE VEHICLES ALL BUT BUT IT SEEMS AS IF CRUZES FELL THROUGH THE CRACKS IF YOU LOOK OUT ON THE ROAD THAT'S ALL YOU SEE IS TURBO CRUZES THE VEHICLE WAS SO EASY GIVING AWAY UNTIL EVERYBODY GOT ONE THE FAX SO I GUESS YOU JUST VICTIMS AT THE TIME I WAS JUST THANKFUL TO HAVE A CAR NO MATTER IF IT IS A 2013 THE PRICE TO FIX THAT TURBO IS RIDICULOUS JON HALL THEM CHARGE YOU FOR LABOR FEE 400 BUCKS I DON'T HAVE ENOUGH MONEY TO EVEN GET TO THE TURBO NOW THAT MY CAR IS HAVING TURBO FAILURE
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEMAugust 6, 2018
WHILE DRIVING A FEW TIMES CAR HAS STOPPED ON ME AND COUKD HAVE CAUSED AN ACCIDENT WHILE I WAS IN MOTION CAR JUST CEASED.
ENGINE AND ENGINE COOLINGAugust 2, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE VEHICLE WAS STARTED, THE FAN UNDERNEATH THE HOOD CONTINUOUSLY RAN AND THE "AIR CONDITIONER OFF TO HIGH ENGINE TEMPERATURE" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE THERMOSTAT AND THE COOLING SENSOR WERE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT PROVIDED.
EXTERIOR LIGHTINGJuly 31, 2018
FRONT TURN SIGNAL BULB LENS COVERS HAVE MELTED. DEALER CLAIMS HE HASN'T SEEN PROBLEM BEFORE AND WANTS $500 TO REPLACE ENTIRE HOUSING UNIT. HAS TO BE PLENTY OF THESE PROBLEMS OUT THERE.
AIR BAGS,STRUCTUREJuly 30, 2018
2013 CHEVY CRUZE COLLIDED WITH ANOTHER VEHICLE GOING 30-40MPH HEAD ON. NO AIR BAGS WERE DEPLOYED . AIR BAG SERVICE LIGHT IS NOW ON.
Crash reported1 injury(ies)
NHTSA #11114473POWER TRAIN,VEHICLE SPEED CONTROL,ENGINEJuly 28, 2018
TURNED ONTO A MAJOR HIGHWAY AND A CODE CAME ON AND THEN IT WOULDN'T ACCELERATE, MADE SOME WEIRD CLANKING NOISE, THE NOISE COMES AND GOES BUT IS LOUD, RPMS WERE HIGH. CAR HAS BEEN WELL MAINTAINED OIL CHANGES EVERY 3000 MILES. TOOK TO INDEPENDENT MECHANIC AND PROBLEM WAS UNIDENTIFIED. CALLING DEALERSHIP IN THE MORNING.
STEERING,ELECTRICAL SYSTEM,ENGINEJuly 27, 2018
CAR WOULDN'T START. GOT A "SERVICE STEERING COLUMN LOCK" ON THE DASH. WAS ABLE TO START THE CAR AFTER A PERIOD OF TIME. BUT ENGINE START AND STOP STILL SOUNDS BAD.
ENGINEJuly 27, 2018
THE ENGINE LIGHT TURNED ON AT 67,000 MILES, STRONG JERKING ACTION WHILE ACCELERATING. AT FIRST IT WAS DIAGNOSISED AS HAVING A BAD SENSOR, BUT I'VE TAKEN IT IN FOR REPAIRS NOW 6 TIMES AND I'VE HEARD ABOUT 4 DIFFERENT THINGS, EVERYTHING FROM "NO ISSUES", "BAD KNOCK SENSOR", "EMS SYSTEM ISSUE", "CARBON BUILD-UP ON THE PISTONS", "METAL SHAVINGS IN THE OIL" - IT'S OBVIOUS THAT NO ONE KNOWS WHAT'S WRONG WITH IT BUT IT OFTEN FEELS LIKE THE CAR IS ABOUT TO STALL IN THE MIDDLE OF THE INTERSTATE. ALL PROPER SERVICE/MAINTENANCE HAS BEEN PERFORMED ON THE CAR.
FUEL/PROPULSION SYSTEMJuly 22, 2018
I HAD MY SPARK PLUGS CHANGED THE DAY BEFORE ON THE 7/06/2018 AS I WAS DRIVING ON HIGHWAY TO TAKE MY GRANDDAUGHTER TO CENTRAL STATE UNIVERSITY MY CAR STARTED TO SOUND LIKE A BIRD WHEN I PRESS ON THE ACCELERATOR IT STARTED TO SINGING. SO I MADE IT BACK HOME, BUT SOUND IT HAD PICKED UP, SO I CALLED BACK TO MACHANIC AND THEY TOLD ME TO BRING IT BACK IN AND THEY CHECKED AND SAID IT WAS MY WATER PUMP I BELIEVE. BECAUSE OF WHERE IT WAS DRIPPING. THEY TOLD ME WHAT IT WILL COST TO GET IT FIXED, THEY TOLD ME TO KEEP SOME WATER IN AS WELL ANTIFREEZE. SO THAT WHAT I DID, BUT I DON'T HAVE MONEY TO GET IT FIXED RIGHT NOW. THE FIRST PICTURE IS WHAT THEY FIXED WHERE IT SHOWS THE SOLID BLACK CAP, THEY REPLACED A GASKET BUT I DON'T KNOW IF THEU SILLED RIGHT TO KEEP IT LEAKING OR SOMETHING BEHIND WHERE YOU PUT MOTOR OIL IN. THE PICTURE SHOWS WHERE IT IS DRIPPING DOWN.
UNKNOWN OR OTHERJuly 22, 2018
I STARTED THAT THERE WAS A PART THEY FIXED AND I DON'T KNOW WHAT I IT IS CALLED, BUT THE BLACK CAP THAT IS DIRECTLY BEHIND THE AREA WHERE YOU PUT THE MOTOR OIL IS WHERE THEY SAID IT WAS OPENED (IT HAD A BUBBLE OR IT HAS SMALL PART OF THE RUBBLE HAD CAME UP. SO PUT A NEW ONE IT. NOT DEALERSHIP ANOTHER WELL KNOWN GARAGE MACHANIC WHO HAS BEEN IN BUSINESS OVER 25 YEARS. I TOOK IT TOOK AUTO ADVANCE AND THE SAID THAT THEY DIDN'T FINISH SEALING THE GASKET ON THIS AREA. I DON'T WHAT'S GOING ON WITH MY THERMOSTAT EITHER.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)July 20, 2018
"TAKATA RECALL"- THE DASH LIGHTS CUT OFF WHILE DRIVING. THE STREERING WHEEL LOCKS UP WHILE THE CAR IN DRIVING AT 70MPH. MESSASGE ABOUT THE ELECTRICAL STABILITY CONTROL POPS UP.
Crash reported
NHTSA #11112755UNKNOWN OR OTHERJuly 19, 2018
TIRE MONITOR SYSTEM, I HAVE HAD PROBLEMS WITH THIS SYSTEM EVER SINCE I PURCHASED MY CAR. EVERY ATTEMPT TO FIX IT HAS BEEN UNSUCCESSFUL. WHEN THE DEALERSHIP RESETS IT, IT GOES WONKY AND DISPLAYS INCORRECT INFO ABOUT TIRE PRESSURE AND LOCATION OF TIRE WITH THAT PRESSURE. IT RECENTLY SHOWED THAT ONE OF MY TIRES HAD A NO DISPLAY READING AND A "SERVICE TIRE MONITOR SYSTEM" ALERT. AND WHEN I TOOK IT IN FOR SERVICING, THEY TOLD ME ITS NOT COVERED BY ANY WARRENTY (WHICH I HAVE THE EXTENDED WARRENTY). THIS SEEMS TO ME TO BE A SAFETY ISSUE AS IT IS APPARENTLY IMPORTANT TO THE SYSTEM TO DISPLAY IT ON MY SERVICING SCREEN (AND AFFECTS MY GAS MILEAGE THAT AFFECTS MY EMISSIONS)! SO WHY ISN'T IT COVERED BY THE MANUFACTURES WARRENTY? WHY HAVE IT THERE AT ALL THEN!?PERHAPS IT IS A JOB SECURITY THING JUST TO BRING IN REVENUE. ITS B***S*** I THINK!!!
ENGINEJuly 19, 2018
SECOND COOLANT LEAK IN TWO MONTHS
POWER TRAIN,ENGINEJuly 7, 2018
MY CHECK ENGINE LIGHT TURNED ON, SO I TOOK IT IN AND THEY SAID THE VALVE COVER NEEDED TO BE REPLACE. THE COST WAS $280.00 TO REPLACE IT. WHEN STARTING THE CAR THERE IS A LOUD CLANKING NOISE. THIS ONLY HAPPENS WHEN STARTING THE CAR. WE THOUGHT REPLACING THE VALVE COVER WOULD CORRECT THIS ISSUE, BUT IT DID NOT. THE CAR STILL HAS A REALLY LOUD CLANKING NOISE. ONCE THE CAR IS MOVING IT DRIVES FINE. (MANUAL SHIFT CAR) HOWEVER OUR FEARS ARE THAT IF SOMETHING BREAKS WHILE DRIVING DOWN THE FREEWAY, THAT IT COULD CAUSE ENGINE LOSS OR WORSE FREEZE IN THE MIDDLE OF CARS DRIVING 75MPH AND CAUSE A SEVER ACCIDENT. CAN Y'ALL PLEASE CHECK INTO THIS AND LET ME KNOW IF THERE HAS BEEN ANY RECALLS WITH THIS ISSUE?
AIR BAGSJuly 5, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 65 MPH, THE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER AN OBJECT IN THE ROAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COLUMBIA CHEVROLET, 9750 MONTGOMERY RD., CINCINNATI, OHIO), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
VISIBILITYJune 27, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 60 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JEFF WYLER EASTGATE AUTO MALL (1117 OH-32, BATAVIA, OH 45103, (513) 752-3447) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
ENGINEJune 15, 2018
MY CAR KEEPS SAYING AC TURNING OFF DUE TO ENGINE OVERHEATING BUT THE ACTUAL CAR IS NOT OVERHEATING, BUT THE COOLANT IN THE RESERVOIR IS BOILING AND LEAVING THE COMPARTMENT QUICKLY. WHEN I DRIVE A WHILE, I CAN SEE STEAM COMING FROM THE SIDE WHERE THE COOLANT IS LOCATED AND IT IS BOILING ONCE I OPENED IT.
ENGINE AND ENGINE COOLING,ENGINEJune 15, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE 'AIR CONDITIONER TURNING OFF DUE TO HIGH ENGINE TEMPERATURE' WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. CURRIE MOTORS CHEVROLET (8401 ROOSEVELT RD, FOREST PARK, IL 60130, (708) 771-2600) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEMJune 15, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT PULLED OVER ONTO THE SHOULDER AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (BUD CHEVROLET BUICK IN ST MARYS, OHIO, 419-954-0649) WHERE IT WAS DIAGNOSED THAT THE DRIVER ASSIST MODULES IN THE REAR OF THE VEHICLE WERE FAULTY AND CAUSED THE BLACKOUT ON THE INSTRUMENT PANEL. ON ANOTHER OCCASION, WHILE PULLING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND FELT VERY STIFF. THE SAME DEALER DIAGNOSED THAT THE BRAKE VACUUM PUMP NEEDED REPLACEMENT. THE FAILURES WERE BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT
SERVICE BRAKESJune 14, 2018
I BOUGHT A 2013 CHEVY CRUZE A YEAR AGO. THE BRAKES FAIL WHEN CAR IS IN REVERSE AND THE BRAKE PEDAL GETS HARD. IT HAPPENS INTERMITTENTLY BUT I'VE TAKEN IT TO THE DEALERSHIP TWICE AND THEY COULDN'T FIND ANYTHING WRONG. I'M AFRAID FOR MY SON TO CONTINUE TO DRIVE THIS VEHICLE. THERE ARE NO RECALLS BUT AN INTERNET SEARCH SAYS THERE ARE MANY BRAKE PROBLEMS WITH ALL CRUZES. NOT HAPPY I MADE THIS PURCHASE AND WILL BE TRADING THIS IN IF THE NEXT SERVICE APPT DOESNT FIND ANYTHING WRONG.
POWER TRAINJune 13, 2018
TAKATA RECALL VERY HARD SHIFTING AND CLUNKING NOSE WHEN SHIFTING
ENGINEJune 12, 2018
COOLANT HOSE LEAK RUPTURED WITHOUT CAUSE OR WARNING CAUSING ENTIRE HOSING SYSTEM TO EXPLODE AND CAR OVERHEATED OBVIOUSLY WHILE DRIVING. IT RESULTED IN THERMOSTAT AND HOUSING ALONG WITH ADDITIONAL COOLANT HOUSING TO BE REPLACED ABOUT A MONTH AGO. NOW MY CAR IS BELLOWING WHITE SMOKE AND IDLING FUNNY AND I FIND OUT I'VE BLOWN A GASKET. MY VIN ISN'T LISTED BUT I SEE OTHER CHEVYS WITH THIS SAME COOLANT HOSE WEAKNESS ISSUE AS MINE. APPEARS THERE ARE MORE THAN JUST THOSE LISTED. EXTREMELY COSTLY REPAIR. ALSO HAVE SIMILAR ISSUE WITH THE FUEL INJECTION/TAKE OFF WITH NO POWER AND SLOW TO GO WHICH HAS ALMOST BEEN DEADLY IN HIGHWAY TRAFFIC. WILL NEVER BUY ANOTHER CHEVY.
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLJune 9, 2018
CAR LOOSES SPEED CAN'T GIVE IT GAS HAS NO PULL! ONCE YOU TAKE IT OUT OF GEAR AND PUT BACK IN DRIVE, WORKS FINE. LIGHTS FLICKER ON AND OFF, ON RADIO. BOUGHT CAR IN FEBRUARY WITH 49.000 MILES ON IT DROVE TO STORE CAME BACK OUT OF STORE CAR WAS COMPLETELY DEAD! MADE NO SOUND, CHECKED BATTERY EVERYTHING, 5 MIN LATER STARTED RITE UP. THIS CAR DOES NOT FEEL SAFE TO ME, I WISH I COULD RETURN IT.
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJune 5, 2018
OK SO I NEEDED A NEW CAR AND WENT AND ENDED UP AT A NICE LOOKING USED CAR LOT AND FINANCED A 2013 CHEVY CRUZE LT. SINCE PURCHASING THE CAR. (AT THIS MOMENT I'VE ONLY HAD THE CAR FOR 23 DAYS) I HAD THE CAR LOOKED OVER BY MY MECHANIC AND EVERYTHING LOOKED GOOD AND FINE. AND SINCE DAY 1 THESE ARE THE RECALLS THAT HAVE BEEN MADE ON THIS VEHICLE BUT NOT FOR MY VIN BUT IS HAPPENING WITH THE CAR IN ORDER FROM WHEN FIRST NOTICED. FIRST I WAS STOPPED AT A RED LIGHT AND THE CAR JERKED FORWARD AND HONESTLY SCARED ME AS IT FELT LIKE I HAD JUST BEEN HIT BY THE CAR BEHIND ME. ( WHICH WASNT THE CASE AS I GOT OUT TO CHECK). WELL THEN AFTER A FEW DAYS IM ON THE INTERSTATA AND DECIDED TO USE THE SPEED CONTROL, AT FIRST IT WAS JUST LIKE YOU WOULD EXPECT IT TO BE BUT AFTER NOT EVEN 5 MINUTES THE CAR STARTS ACTING LIKE IN TAPPING AND RELEASING THE GAS AND WILL NOT STOP UNLESS SPEED CONTROL IS TURNED OFF OR STOPPED. SO THEN I RUN OVER A NAIL AND GO TO REPLACE THE TIRE AND THE MECHANIC LOOKS OVER THE CAR AGAIN AND BRING AN OIL LEAK TO MY ATTTENTION FROM THE OIL PAN AND SHOWN VISIBLE OIL ON THE GASKET. (ALREADY UNDER MY LIMITED DEALER WARRANTY). SO SINCE THEN I HAVE CHECKED THE OIL EVERY DAY JUST TO BE SURE IM NOT RUNNING LOW AND IT WASNT LOW. WELL LIKE A WEEK LATER I MAKE A DRIVE I HAVE ACTUALLY MADE IN THIS CAR ABOUT 6 TIMES ALREADY TO HAVE LUNCH WITH A FRIEND AND WHEN I GET THERE TURN THE CAR OFF AND THEN THE FRIEND IS 10 MIN AWAY SO I RESTART THE CAR FOR THE AC. DIDNT HAVE THE CAR BACK ON FOR 2 MIN AND THE CAR STARTED BEEPING WITH ENGINE OVERHEAT WARNING. TURNED THE CAR OFF AND POPPED HOOD TO CHECK AND FROM THE OVERHEATING I GUESS THERE WAS PRESSURE ON THE HOSE IT JUST POPPED THE HOSE FROM THE CLAMP AND COOLANT WENT EVERY WHERE. HAD BEEN AWAY FROM THE CAR AND CAR WAS COOLED AND ADDED MORE COOLANT TO IT. AND EVERYTHING IS FINE. WELL THEN THE NEXT NIGHT OUT OF NO WHERE THE HEAD GASKET BLEW
ENGINEJune 5, 2018
WHEN CAR IS RUNNING THERE IS A KNOCKING AND WHINING UNDER THE HOOD AND THEN WHEN DRIVING THE CAR JERKS OR BOGGLED DOWN LIKE IT'S ABOUT TO DIE. TODAY THE 'SERVICE STABILITRAK' LIGHT CAME ON AND THE CAR BECAME WORSE WITH THE JERKING AND WHEN AT A RED LIGHT THE CAR DIED. I RESTARTED THE CAR AND IT IS PUSH TO START BUT SOUNDED ALMOST FLOODED.
SERVICE BRAKESJune 4, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE REVERSING OUT OF THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. IN ORDER TO STOP THE VEHICLE, THE EMERGENCY BRAKE HAD TO BE APPLIED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (DAY'S CHEVROLET, 3693 COBB PARKWAY NW, ACWORTH, GA 30101, 678-269-6042) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,930. *TT
ENGINEMay 25, 2018
THERE WAS A RECALL ON 2013-2014 CHEVY CRUZ TURBOS WITH CERTAIN VIN NUMBERS. I OWN A 2013 CHEVY CRUZE, WITH THE EXACT ENGINE (1.4L TURBO ENGINE). MY TURBO IS GOING (THE EXACT SAME ISSUE WITH THE RECALLED PART FOR THE OTHER CHEVY CRUZE'S), BUT MY VIN ISN'T INCLUDED IN THE RECALL. I WANTED TO REACH OUT TO SEE IF THE RECALL WASN'T EXPANSIVE ENOUGH. IT SEEMS STRANGE THAT MY LESS-THAN-60,000 MILE, 5 YEAR OLD CAR HAS THE EXACT SAME PROBLEM AS OTHER CARS BUILT WITH THE SAME ENGINE / YEAR, AND THAT THE PROBLEMS AREN'T RELATED. IT'S $1600 TO FIX, AND IF IT WAS A DEFECT FROM THE MANUFACTURER, THAT SEEMS LIKE AN UNFAIR AMOUNT TO PAY. THE ISSUE HASN'T INCAPACITATED THE CAR YET; IT WAS DIAGNOSED THROUGH A CHECK ENGINE LIGHT ON MY CAR WHEN I WAS GETTING A TIRE FIXED AT THE DEALERSHIP.
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINEMay 3, 2018
THE VEHICLE HAS BEEN GOING TO ANTI THEFT MODE AND TOOK IT IN THEY FOUND COOLANT RESERVOIR LEAKING THERMOSTAT LEAKING ALONG WITH THE DRIVE BELT HAS COOLANT ON IT CAUSING IT TO SQUEAK ACCORDING TO CHEVROLET CAR SEEMS LIKE WHEN I'M DRIVING IT IT FEELS LIKE ITS MOVING FWD ON IT'S ON WHEN I HAVE MY FOOT ON BRAKE AT A COMPLETE STOP. MY CAR IS AT 143,000 MILES ON IT
ENGINEApril 23, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO OVERHEAT AND "AIR CONDITIONER TURNING OFF DUE TO VEHICLE OVERHEATING" DISPLAYED. THE CONTACT PARKED THE VEHICLE, OPENED THE HOOD TO ALLOW THE ENGINE TO COOL DOWN, AND ADDED COOLANT. THE VEHICLE DROVE NORMALLY THE NEXT DAY, BUT OVERHEATED AGAIN DURING THE EVENING HOURS. WHEN THE FAILURE RECURRED, THE STABILIZER INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 13V452000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE, BUT THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS 110,357.
ENGINEApril 23, 2018
TRACTION CONTROL NEEDS SERVICING LIGHT CAME ON WHILE I WAS DRIVING AT 45 MILES PER HOUR, THEN CAR NOT RUNNING WELL, THEN ENGINE LIGHT, ENGINE KNOCKING, AND HARDLY RUNNING. VEHICLE HAS JUST OVER 72000 MILES. I HAVE READ IN CONSUMER REPORTS THAT THIS YEAR MODEL HAS FAULTY PISTONS. THIS SHOULD HAVE BEEN A RECALL IF THEY KNEW THIS ENGINE WAS NOT BUILT WELL.
ENGINEApril 23, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED AND THE TRACTION AND ENGINE INDICATORS ILLUMINATED. THE CONTACT ALSO NOTICED SMOKE OCCASIONALLY UNDERNEATH THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE CYLINDER MISFIRED AND THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE TECHNICIAN REFERRED THE CONTACT TO THE DEALER (WALKER CHEVROLET, 3940 CAROTHERS PKWY, FRANKLIN, TN 37067, 615-538-5184) WHERE IT WAS ALSO DIAGNOSED THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000. *TT CONSUMER STATED CRACKED TURBO IS OCCURING IN THIS VEHICLES ALSO TURBO AND CATALTIC CONVERTER WENT OUT 2 WEEKS LATER UPDATED 6/15/18*JB
Fire reported
NHTSA #11089688POWER TRAIN,ENGINEApril 11, 2018
MY 2013 CHEVY CRUZE THAT HAD 80000 MILES ON IT HEAD GASKETS ARE BLOWN OUT ALONG WITH THE BOLTS AND COOLING SYSTEM. UPON REVIEWING OTHER COMPLAINTS AND SPEAKING TO OTHERS THIS SEEMS TO BE A PROBLEM. THE CAR HAD REGULAR TUNE-UPS AND OIL CHANGES ALONG WITH A ENGINE FLUSH. I HAVE ATTACHED A COPY OF THE ESTIMATE TO REPAIR THE GASKETS. THE SHOP ALSO INFORMED ME THAT IF I WANTED THE COOLANT SYSTEM FIXED AND IT IS ON RECALL THAT THEY WOULD FIX AROUND THE COOLANT SYSTEM ...SEND THE CAR TO THE DEALERSHIP TO REPAIR THE RECALL AND SEND THE CAR BACK TO THEM TO FINISH REPAIRS. I HAVE ONLY HAD THE CAR 4 YEARS AND WHEN I PURCHASED IT THE CAR ONLY HAD 10000 MILES AND FOR THIS TO HAPPEN THIS EARLY IN A CAR IS A PROBLEM.
ENGINEApril 11, 2018
I WAS DRIVING ON THE BOULEVARD AND STOPPED AT THE RED LIGHT ONCE IT GOT GREEN THE CAR TURNED OFF ON ME HAD TO PUT IT IN PARK AND RESTARTED THE CAR TO WORK AGAIN.
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)April 10, 2018
CAR SHUTS OFF COMPLETELY.AFTER 10 MINUTES WILL RESTART.STEERING LOCKS UP WHILE DRIVNG.STABLI CONTROL COMES ON.LOSS OF ALMOST AL L POWER.HAPPEN IN DRIVEWAY.WHILE DRIVING TURNING .LOSS OF POWER SO THAT CAR WONT MOVE.
VEHICLE SPEED CONTROL,ENGINEMarch 19, 2018
WHEN DRIVING THE CAR IT LOSES POWER WE HAD IT PUT ON A COMPUTER TO DIAGNOSE THE ISSUES AND ITS THE TURBO. HOWEVER IVE SEEN THERE IS RECALLS FOR THIS. WE HAVE BOUGHT THIS CAR USED WITH ONLY 54,000 MILES ON IT. WE HAD ONE RECALL FIXED ALREADY THAT THE DEALERSHIP WE GOT IT FROM WAS ONCE FIXED BECAUSE OF THIS ISSUE. HOWEVER I DON'T BELIEVE THAT AND NOW IM NOT BELIEVING THIS WAS FIXED EITHER. WE HAVE HAD NOTHING BUT ISSUES WITH THIS CAR AND ITS GETTING RIDICULOUS
STEERINGMarch 16, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH, THE STABILITY CONTROL SYSTEM WARNING INDICATOR STARTED TO FLASH AND THE POWER STEERING ABILITY DID NOT RESPOND. THE CONTACT REGAINED CONTROL AFTER APPROXIMATELY FIVE SECONDS. THE CONTACT STATED THAT THE FAILURE OCCURRED APPROXIMATELY TEN OTHER TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,158.
VISIBILITY/WIPERMarch 14, 2018
DURING THE WINTER THE DEFROSTER WILL NOT CLEAR ANY OF THE WINDOWS, FRONT AND SIDE. HAPPENS WHEN TEMPERATURE IS AT 34 DEGREES AND BELOW. PUT SYSTEM IN DEFROST + HEAT FEET FRONT WINDSHIELD AND ALL SIDE WINDOWS FOG UP. PLACE IN DEFROST ONLY CLEARS WINDSHIELD NOT SIDE TOTAL, NO CLEAR IN BACK SIDE WINDOWS. HAVE TO RUN FAN ON ALMOST FULL WHEN IN DEFROST ONLY. HAPPENS IN MOTION AND STATIC. FIRST DEALER WOULD NOT FIX, SECOND DEALER HAS BEEN WORKING ON IT FOR 4 YEARS
ELECTRICAL SYSTEM,SERVICE BRAKESMarch 14, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, IT LOST POWER AND THE BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO PARADISE CHEVROLET (6350 LELAND ST, VENTURA, CA 93003). THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT EXPERIENCED THE SAME FAILURE INTERMITTENTLY FOR FOUR YEARS. THE VEHICLE WAS NEVER DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash reported
NHTSA #11079167ELECTRONIC STABILITY CONTROL (ESC),ENGINEMarch 7, 2018
I WENT TO THE DEALERSHIP SERVICE CENTER WHERE I BOUGHT MY CAR BECAUSE MY STABILITRAK WAS TURNING ON AND OFF ON THEIR SELF SI I REPORT IT AND WHEN I WAS THERE THEY TOLD ME MY COOLANT HAD A LEAKING AND NEED TO BE REPLACED AS LONG SOME HOSE AND OTHER PARTS AS WATER PUMP THAT A WAS ALSO UNDER A RECALL TO BUT THEY CHARGED ME $ 697.95 WHERE THEY SHOULDN'T CUZ I WAS A RECALL COVER UNDER SPECIAL WARRANTY MY CAR HAVE SO I REPORT IT TO GM WHERE AN INVESTIGATION IS BEING DONE TO THEY CAN REFUND MY MONEY AND I HAVE PROOF OF ALL WAS DONE TO MY CAR BECAUSE I FEEL IS AN ABUSED TOWARD CHEVROLET JERSEY CITY, NJ DOINGVTHIS TO ME AND IMAGINE HOW MANY THEY ALREADY HAD DONE IT. SOMETHING NEED TO BE DONE IMMEDIATELY... IF PAPERWORK NEED TO BE PROVIDE I HAVE IT TO BE FAX.
UNKNOWN OR OTHERMarch 5, 2018
WHILE DRIVING IN MOTION GOING DOWN THE HIGHWAY AT 65 MPH CAR LOST ALL POWER ALL OF SUDDEN, THIS ALSO HAPPENED WHILE SITTING AT A STOP LIGHT TOTAL LOSS OF POWER. THIS IS SERIOUS IT STALLS IN MIDDLE OF THE ROAD AND IT MAY OR MAYNOT START BACK UP.
UNKNOWN OR OTHERFebruary 28, 2018
CONSUMER COMPLAINT. NOXIOUS ODOR FROM HEATER. CAUSES NASAL DISCOMFORT AND COUGHING FORCING MANUAL SHUTDOWN OF HEATER. HEATER IS OUTGASSING A CLOYINGLY SWEET SMELL THAT IS WIDELY DISCUSSED IN INTERNET FORUMS WITH NO SOLUTION. *JS
POWER TRAIN,ELECTRICAL SYSTEMFebruary 27, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE, IT FAILED TO TURN OFF. IN ORDER TO TURN OFF THE VEHICLE, THE CONTACT HAD TO TAKE THE GEAR SHIFTER OUT OF THE PARK POSITION THREE TIMES AND THEN PLACE IT BACK IN PARK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM,ENGINEFebruary 16, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE RESTARTED ITSELF IMMEDIATELY. IN ADDITION, THE ELECTRONIC STABILITY AND TRACTION CONTROL WARNING INDICATORS DISPLAYED TEMPORARILY. PELLEGRINO CHEVROLET IN WESTVILLE, NEW JERSEY WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NO LONGER UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
UNKNOWN OR OTHERFebruary 8, 2018
RADIATOR LEEKING FLUID CAR OVER HEATING. WHEN CKED SAID THE PROBLEM WAS INTERNAL. THEN I HAVE TO PAY FOR EVERTHING THAT WAS CAUSED BY PROBLEM THAT WAS NOT UNDER WARRANTY. THEY WANT ME 2 PAY FOR HOSE AND OTHER THINGS, ALMOST $200. THE PROBLEM STARTED AFTER I HAD AN OIL CHANGE AT THIS LOCATION. MY HEATER WAS NOT GETTING HOT AND WHEN I CKED NO FLUID N RADIATOR. SO I CALLED THE DEALERSHIP, THEY DIDN'T TELL ME THAT WAS NOT PART OF 24 POINTS CHECK UNTIL TODAY. MY COMPLAINT IS WE HAVE 2 PAY FOHEY. WANT 2 LET U KNOW I WILL NOT BE THERE 2MORROW MORNING. HAVE 2 TAKE MY CAR 2 SHOP. DEPEND ON HOW LONG IT TAKE 2 FIX. WILL GET RENTAL, BUT WILL NOT KNOW TILL THEY CK IT OUT. WILL GIVE U A CALL WHEN I FIND OUT.R EVERYTHING THAT WAS CAUSED BY PROBLEM. IF IT IS A RECALL PROBLEM EVERYTHING THAT IT TAKE TO REPAIR SHOULD BE COVER. I AM AN CAREGIVE( CNA) NEED MY CAR FOR WORK INWHICH I HAVE MISSED 2 DAYS BECAUSE OF THIS PROBLEM THEN STILL HQVE 2 COME OUT OF MY POCKET. NOT SURE IF THIS PROBLEM HAVE DAMAGED MY MOTOR OR NOT.
VISIBILITY/WIPERFebruary 6, 2018
DEFROST IS NOT WORKING. I BELIEVE THE MODE VALVE LEVER IS BROKEN.
STEERING,ELECTRONIC STABILITY CONTROL (ESC)February 5, 2018
POWER STEERING WENT OUT WHILE MAKING A TURN IN A PARKING LOT AND BOTH POWER STEERING LIGHT, AND STABILI TRAK LIGHT CAME ON. I COULD BARELY CONTROL THE STEERING WHEEL. LATER THAT DAY CAR WAS BACK TO NORMAL.
ENGINEFebruary 5, 2018
I WOULD LIKE TO HAVE GM LOOK OVER THE COOLING SYSTEM FOR THE 2013 CHEVY CRUZES. I HAVE REPLACED THE COOLANT RESERVOIR , TOP HOSE AND CAP ON MINE. THE PROBLEM IM HAVING IS A LEAKING HOSE SOMEWHERE AND I AM SMELLING COOLANT COMING THROUGH THE VENTS WHEN I HAVE THE AC ON OR OFF AND HEATER THE SAME WAY. PLEASE PUT THE CRUZES ON RECALL GM AND SEE IF ANYONE IS HAVING THE SAME THING I AM.
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)February 1, 2018
HELLO, THIS SUNDAY MY 2013 CHEVY CRUZE WHILE DRIVING AN ALERT CAME UP SAYING THAT ENGINE POWER REDUCED AND OTHER NOTICES. THE RESULT WAS THAT THE CAR LOST POWER. THANKFULLY I WAS ON A SIDE STREET AT THE TIME AT A SLOW SPEED. MOST OF MY DRIVING IS ON THE HIGHWAY AND IF THIS WOULD HAVE OCCURRED AT HIGHWAY SPEEDS WHICH DID OCCUR TO SOME PEOPLE WHO POSTED ON CHEVY FORUMS IT COULD BE FATAL. GM WILL NOT ACKNOWLEDGE THIS ISSUE AND WOULD NOT COVER THE COST TO REPAIR IT. THERE ARE MANY DISCUSSIONS ABOUT THIS ISSUE AT THIS GOOGLE SEARCH HTTPS://WWW.GOOGLE.COM/SEARCH?Q=CHEVY+CRUZE+THROTTLE+BODY+REDUCED+POWER&OQ=CHEVY+CRUZE+THROTTLE+BODY&AQS=CHROME.1.69I57J69I59J0L4.5323J0J7&SOURCEID=CHROME&IE=UTF-8 I FEEL LIKE GM SHOULD TAKE CARE OF THIS AND A RECALL SHOULD BE ISSUED SO THAT THIS DOES NOT CAUSE SERIOUS ACCIDENTS FOR OTHERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
STEERING,POWER TRAINJanuary 28, 2018
THE DEALER SAYS THAT THE RIGHT CV JOINT IS LEAKING. ALSO MY STEERING WHEEL HAS A SMALL CATCH IN IT WHEN WE ARE DRIVING, WONDERING IF THESE ARE RELATED?
ELECTRICAL SYSTEMJanuary 25, 2018
WHILE DRIVING DOWN THE HIGHWAY AT 70MPH ALL ELECTRONICS IN THE CAR QUIT WORKING. NO SPEEDOMETER, ODOMETER, ETC. ALL WARNING LIGHTS LIT UP ON THE DASH. RADIO AND HEAT QUIT WORKING. STEERING BECAME MORE DIFFICULT. TURN SIGNALS QUIT WORKING. VEHICLE IS IN THE SHOP AND THEY HAVE REPLACED 2 MODULES AND ARE NOW GETTING INTO THE INSTRUMENT PANEL. COST IS CURRENTLY AT $1500 AND ISSUE IS STILL NOT RESOLVED.
ELECTRICAL SYSTEMJanuary 18, 2018
WHILE DRIVING ON THE HIGHWAY AT APPROX. 65-70MPH ALL GAUGES WENT DEAD. RADIO CUT OFF, HEAT SHUT OFF. NO SPEEDOMETER. ALL WARNING LIGHTS CAME ON THE DASH. CAR WAS DRIVABLE BUT HAD NO TURN SIGNALS, ETC. HEAT AND RADIO WOULD COME ON FOR A FEW MINUTES THEN CUT OFF AGAIN. ONCE PARKED, THE CAR WOULD NOT START AGAIN.
UNKNOWN OR OTHERJanuary 12, 2018
CHEVY CRUZE 1.8 LITER MANUAL TRANSMISSION. 2013. HAD RECALL FOR HIGH TEMP FOR CATALYTIC CONVERTER. MANUFACTURER RESET COMPUTER AS RECALL REQUIRED. NOW, THE CATALYTIC CONVERTER HAS STOPPED WORKING. ENGINE LIGHT ON.
POWER TRAINJanuary 12, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE TRANSMISSION JERKED WHEN IT SHIFTED GEARS. THE VEHICLE WAS TAKEN TO THE DEALER (SYMDOM CHEVROLET, 369 N UNION RD, EVANSVILLE, WI 53536, (608) 882-4803) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 50,000. *TT *TR
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJanuary 8, 2018
I WAS DRIVING MY CAR ON CITY STREET WHEN ALL OF A SUDDEN, IT LOST ALL POWER. THE CAR SLOWED DOWN AND I WAS STUCK IN A TURNING LANE AT A BUSY INTERSECTION.
ELECTRICAL SYSTEM,ENGINEJanuary 4, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REMOVED AND RECONNECTED THE BATTERY CABLE IN ORDER FOR THE VEHICLE TO FUNCTION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
UNKNOWN OR OTHER,VISIBILITY/WIPERDecember 31, 2017
THE DEFROST DOESN'T WORK ON THE DRIVERS SIDE. WHEN I TURN THE SETTINGS TO DEFROST, THE FACE VENTS TURN ON FULL POWER. IVE TRIED ALL OF THE DIFFERENT SETTINGS (FACE, FEET, FACE AND FEET, DEFROST AND FEET, ETC) AND THE DEFROST WONT WORK ON ANY OF THEM. THIS CAUSES MY WINDOW TO FOG UP AND ICE OVER ON THE DRIVERS SIDE. WHILE IM DRIVING! ITS NOT ONLY ANNOYING , IT'S EXTREMELY DANGEROUS AND UNSAFE WHEN DRIVIG DURING THE WINTER MONTHS. THERE IS NOTHING IN THE VENTS. I CHECKED. I TRIED TO TAKE PICTURES TO SHOW HOW I HAVE NO VISIBILITY. IT'S ALOT WORSE IN PERSON.
SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC),ENGINEDecember 30, 2017
DRIVING AND WHEN I HIT A BUM THE CAR STARTED TO GO SLOWLY
SERVICE BRAKESDecember 9, 2017
ENGAGE BRAKES AND THEY GRAB THEN RELEASE PULSATES CANT SEEM TO STOP ON ROADS LAST 2 TIMES LITTLE SNOW IN MOTION SLOW JUST STARTED DOING THIS CAR ACTS LIKE ITS JUMPING UP AND DOWN WHEN TRYING TO BRAKE ALSO NOTED REAR BRAKE LITE IN DARK IS FLICKERING WHEN I APPLY THE BRAKE PEDAL WHEN SITTING
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEMDecember 4, 2017
THE RIGHT FRONT HALF SHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING, POTENTIALLY CAUSING THE VEHICLE TO LOSE POWER AND COAST TO A STOP
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRONIC STABILITY CONTROL (ESC)November 30, 2017
I AM WRITING ASKING FOR YOU TO LOOK INTO WHAT I CALL ENDANGERING TO MOTORIST IN OUR STATE, MORE SO OF A DANGER TO ME. I AM FORCED TO DRIVE W/ SOMETHING CONNECTED TO MY BODY, VEHICLE, OR ANYTHING THEY CAN POSSIBLY CONNECT TO A TOOL UTILIZED BY OUR LAW ENFORCEMENT AGENCIES. THE TOOL IS USED TO DO UNDERCOVER WORK/INVESTIGATIONS WHICH I WAS TOLD IT'S USED BY SPECIAL INVESTIGATIONS FOR THE POLICE DEPARTMENT. AS I AM DRIVING, I HAVE TO TELL THEM WHILE DRIVING NOT TO PUT THAT ON MY CAR, MOVE THAT OFF MY BRAKES (WHICH SOMETIMES MY VEHICLE WOULDN'T STOP I HAD TO PRESS DOWN ALL THE WAY TO THE FLOOR FOR IT TO STOP AND MY BRAKES AREN'T BAD, THEY EVEN HAVE SOMETHING SETUP TO WHEN I AM BREAKING, SLOWING DOWN AND ABOUT TO TURN THAT IT LOCKS UP MY BREAKS AND CAUSES THE CARE TO DO SOMETHING LIKE A JERK THING OR INSTANT STOP, THEY HAVE MOVED IT TO THE BACK OF MY CAR WHICH MOVES THE OPPOSITE WAY MY VEHICLE IS BEING STEERED AND IT SPINS OUT ONLY ON ONE TIRE). THEY HAVE CREATED AN ILLEGAL SETUP WHICH HAS DAMAGED MY VEHICLE THAT'S BEING REPAIRED TODAY. WHEN DRIVING THEY PLACE IT MY BRAKES WHICH SOMETIMES DON'T STOP, THEY HAVE OTHERS DRIVING AT THE SAME TIME AS I AM AND IT EFFECTS THE DRIVING OF OTHERS, THEY MOVE MY VEHICLE WHICH IS STEERED THE OPPOSITE DIRECTION I AM CONTROLLING IT, IT CAN CAUSE YOU TO CRASH, IT'S HUGE DISTRACTION. THE OTHER MOTORIST ON THE ROAD AS I AM HAVE TRIED HELPING SOME HAVE ADMITTED TO DRIVING W/ THIS CONNECTED TO THEM PURPOSELY AND ARE TO INTENTIONALLY CAUSE AN ACCIDENT, THEY SAID IT'S A "GAME". WITH THE HELP OF SOME FROM THE LITTLE ROCK POLICE DEPARTMENT, AND FBI THEY ARE GIVEN THE WHERE ABOUT OF CERTAIN INDIVIDUALS AND THEY ARE TO CAUSE AN ACCIDENT. THE SETUP ALONE CAN CAUSE YOU TO CRASH. I HAVE MOTORIST WHO SPOKE UP AND TRIED HELPING ME AS I AM ON THE HIGHWAY AND THOSE WHO ARE CONTROLLING IT, WHICH ARE INDIVIDUALS WHO WORK FOR OUR LOCAL LAW ENFORCEMENT.
AIR BAGSNovember 24, 2017
TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE IN FRONT ABRUPTLY STOPPED CAUSING THE CONTACT TO CRASH INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO BETTEN BAKER CHEVROLET BUICK DEALER LOCATED AT 930 O'MALLEY DR, COOPERSVILLE, MI 49404 WHERE THE AIR BAG FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,897.
Crash reported
NHTSA #11048201ENGINENovember 18, 2017
MY OIL FEED LINE MELTED AND NOW OIL IS EVERYWHERE. I'M CONFUSED ON WHY THEY WOULD MAKE SOMETHING OUT OF PLASTIC BUT HAVE HOT PRESSURIZED OIL FLOW THROUGH IT.
AIR BAGS,SEAT BELTSNovember 18, 2017
I WAS STOPPED IN HIGHWAY TRAFFIC AND REAR-ENDED (I'VE ATTACHED THE CRASH REPORT FROM THE IN STATE POLICE). MY SEAT BELT DID NOT ENGAGE AND MY AIRBAG DID NOT DEPLOY CAUSING ME TO HIT MY HEAD ON THE STEERING WHEEL RESULTING IN ABRASIONS AND TWO BLACK EYES. THIS SEEMS TO BE EITHER A SERIOUS DESIGN PROBLEM OR A MANUFACTURER DEFECT. REGARDLESS, THE SENSORS THAT CAUSE THE SEAT BELT TO LOCK SHOULD NOT BE IN THE FRONT OF THE CAR AS THEY THEN PROVIDE NO PROTECTION FROM A REAR END COLLISION.
Crash reported1 injury(ies)
NHTSA #11047218POWER TRAIN,ENGINENovember 2, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT NOTICED A LEAK COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO CHEVROLET OF SPARTANBURG (1051 ASHEVILLE HWY, SPARTANBURG, SC 29303) AND WAS INFORMED THAT THE FAILURE WAS NORMAL. THE DEALER STATED THAT COOLANT WAS LEAKING INTO THE RELEASE VALVE AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
ENGINEOctober 24, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DON BROWN CHEVROLET IN SAINT LOUIS, MISSOURI WHERE IT WAS DIAGNOSED THAT THE TURBO ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE TURBO ASSEMBLY RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
ENGINEOctober 17, 2017
I HAVE A LEAK IN MY COOLANT SYSTEM. SINCE I'VE GOTTEN THE CAR IN OCTOBER 2016, I'VE EXPERIENCED A WEIRD BURNING SMELL, BEFORE I HAD EVEN DISCOVERED WHAT THE ISSUE WAS. IN JUNE 2017, MY ENGINE OVERHEATED DUE TO A MALFUNCTION IN MY COOLANT SYSTEM. AS A RESULT, I HAD MY COOLANT FLANGE REPLACED. A FEW DAYS LATER, MY CAR BEGAN TO SMOKE AND MY ENGINE WENT IDLE. THE COOLANT LEAKS FROM THE FLANGE AND THE RESERVOIR OFTEN. SOMETIMES, IT LEAKS AS I DRIVE, OTHER TIMES, IT'LL BE PARKED AND LEAK OUT WHEN IDLE. I NEVER USE MY AIR CONDITIONING OR HEAT ANYMORE DUE TO THE BURNING SMELL OF THE COOLANT. I HAD MY COOLANT FLANGE REPLACED A SECOND TIME. MY CAR WAS DOWN FOR 3 MONTHS AND I JUST GOT IT REPAIRED AGAIN. LAST WEEK, OCTOBER 10, 2017, MY CAR BEGAN TO SMOKE AGAIN, MY ENGINE WENT IDLE, AND WHEN I POPPED THE HOOD, THE COOLANT HAD LEAKED OUT COMPLETELY. ANY TIME IT HAS OVERHEATED AND THE ENGINE WHEN IDLE, I'VE BEEN ON THE FREEWAY, DRIVING AT LEAST 60 MPH OR ON THE STREET, DRIVING AT LEAST 30 MPH. MORE RECENTLY, WHEN IT OVERHEATED, THE CAR HAD BEEN IDLE FOR 2 HOURS AND THEN 5 MINS INTO ME DRIVING IT, IT HAPPENED. I WAS DRIVING DOWN A DARK HIGHWAY, GOING ABOUT 25 MPH. BEFORE THE ENGINE OVERHEATED, I HAD 65% OIL LIFE AND AFTERWARDS, I HAD 0% OIL LIFE. MY UNCLE HAD JUST ADDED COOLANT TO MY RESERVOIR THE DAY BEFORE, BUT IT LEAKED OUT COMPLETELY. LUCKILY, I WAS NOT ALONE THIS TIME. I'M ALWAYS CAUTIOUS THAT MY ENGINE WILL BLOW OUT WHEN I DRIVE IT. MY MECHANIC INFORMED ME TO BE SURE THAT I ALWAYS HAD COOLANT AND WATER IN MY TRUNK AT ALL TIMES, IN CASE IT LEAKS OUT. I TRAVEL 40 MINS TO WORK EVERY OTHER DAY AND IT'S QUITE FRIGHTENING, KNOWING THAT AT ANY TIME, MY ENGINE MAY OVERHEAT AGAIN, DUE TO THE COOLANT LEAK. I'M ALMOST POSITIVE THAT THERE'S A RECALL FOR THIS ISSUE, BUT I NEED CONFIRMATION. I HAVE NOT RECEIVED A RECALL NOTICE, BUT I'VE DONE RESEARCH..
ELECTRICAL SYSTEMOctober 17, 2017
AFTER DRIVING I PARK AND REMOVED THE KEY, THE ENGINE TURN ON AND 2 SECONDS TURNS OFF, I MENTION TO MY BOSS, AND MY 12YRS OLD SON WE GOT SCARED I THOUGH SOME SPELL OR SOMETHING.STILL DOES THAT 3 TIMES OF MONTH
ENGINEOctober 12, 2017
CAR HAS CONSISTENT COOLANT LEAK. VEHICLE CONTINUES TO OVERHEAT.
ENGINESeptember 26, 2017
WHILE DRIVING THE VEHICLES MOTOR LOOSES POWER. THE ELECTRONICS STAY ON BUT THE ENGINE IS SHUT OFF. ONLY HAPPENS WHILE DRIVING, IT HAS HAPPENED ONCE ON THE HIGHWAY GOING APPROX. 65MPH, ANOTHER TIME WHILE GOING 55MPH ON A 2 LANE COUNTRY ROAD, ONCE WHILE GOING 10MPHIN A PARKING LOT AND ANOTHER WHILE BACKING OUT OF DRIVE WAY AT APPROX. 5MPH. EACH TIME IT HAS HAPPENED THE VEHIVLE HAS BEEN IN MOTION, GOING STRAIGHT.
UNKNOWN OR OTHERSeptember 15, 2017
NEEDS RECALLS MAILED TRANSMISSION NEEDS TO BE REPLACED HAS 50380 MILES CANNOT FIND THE PARTS TO REPAIR IT
VISIBILITY/WIPERSeptember 4, 2017
DRIVER WINDSHIELD WIPER JUST STOP WORKING WHILE DRIVING ON HIGHWAY IN THE RAIN.
ENGINESeptember 1, 2017
ENGINE COOLANT THERMOSTAT SENSORS. I HAVE REPLACED IT TWICE IN 2 MONTHS. I HAVE FOUND NOTHING BUT PROBLEMS OF THE SAME SORT ALL OVER THE INTERNET WITH MANY MODEL YEARS OF THE CAR I HAVE. THINGS JUST DON'T GO BAD THAT SOON UNLESS THERE IS A SIGNIFICANT ELECTRICAL OR ENGINE ISSUE. I SEE NO RECALLS FOR MY YEAR ON ANYTHING AND I FIND IT HARD 1 YEAR MODEL HAS NO RECALL ISSUES.
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)August 30, 2017
IN PARK AT RANDOM TIMES THE SERVICE TRACTION CONTROL AND SERVICE STABILITRAK LIGHT WILL COME ON. THE CAR IS REAL SLUGGISH AT TAKE OF, I CAN NOT LEAVE A STOP SIGN WITH A CAR ANY LESS THAN 40-50 CAR LINKS AWAY WITHOUT FEAR OF GETTING HIT. WHEN THE SPEED FINALLY STARTS TO PICK UP IT SHIFTS ROUGH AT TIMES. THE CAR ALSO FEELS LIKE IT IS JUMPING WHEN IN DRIVE AND HOLDING THE BRAKE.
STEERINGAugust 22, 2017
I WAS DRIVING HOME FROM THE STORE AND THE "SERVICE POWER STEERING" LIGHT CAME ON AND I LOST POWER STEERING. THE STABILITRAK LIGHT WAS ALSO ON. IT WAS VERY DIFFICULT TO STEER THE CAR HOME. I TOOK THE CAR TO THE DEALER AND THEY TELL ME THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. THEY ARE GOING TO KEEP IT ANOTHER DAY TO SEE IF THEY CAN MAKE THE CODE COME UP, BUT IF IT DOESN'T THEN I GET TO DRIVE A CAR THAT CAN CRASH BECAUSE OF POWER STEERING FAILURE. THIS IS EXTREMELY DANGEROUS TO HAVE THE STEERING GO OUT WHILE DRIVING. GM NEEDS TO FIND OUT WHY THIS IS HAPPENING AND FIX IT.
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINEAugust 10, 2017
I HAVE TAKEN MY CAR IN WITH THE CHECK ENGINE LIGHT. THEY SAID IT WAS DUE TO A OIL CAP. I CALLED AND THEY INFORMED ME THAT THEY COULD NOT FIND ANYTHING WRONG. SINCE THEN THE ENGINE LIGHT HAS BEEN ON AND OFF AND NOW THE TRACTION CONTROL LIGHT IS ON AND THE ENGINE REVS VERY HIGH.
STEERING,ELECTRONIC STABILITY CONTROL (ESC)August 7, 2017
MY CHEVY CRUZE STABILITY TRACK CONTROL SYSTEM MALFUNCTIONS AND MY CAR LOSES POWER AND I LOSE STEERING CONTROL AND MUST PULL OVER ON THE FREEWAY. IT HAS HAPPENED 5 TIMES. PLUS MY STEREO GOES OUT. MY CHEVY DEALER SAID IT IS NOT COVERED BECAUSE MY WARRANTY HAS EXPIRED. MUST PAY OVER $400 TO REPAIR THE FAULTY INDICATOR. THIS IS A HUGE SAFETY PROBLEM BECAUSE IT CAN HAPPEN WHEN I AM ON THE FREEWAY GOING 65 MPH AND MY CAR DECELERATES DOWN TO 40 MPH AND I COULD CRASH? IT HAS HAPPENED TWICE ON THE FREEWAY AND THREE TIMES ON THE CITY STREET.
AIR BAGS,ENGINEJuly 28, 2017
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (LOWEST PRICE TRANSPORTATION NETWORK IN PLANTATION, FL) WHERE THE TECHNICIAN REFERRED THE VEHICLE TO AN UNKNOWN INDEPENDENT MECHANIC TO REPAIR THE AIR BAG ISSUE; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE CYLINDER HEAD GASKET BLEW UP. THE VEHICLE WAS TAKEN TO A CHEVROLET DEALER IN BELLEGLADE, FLORIDA WHERE THE ENGINE WAS REPAIRED AFTER TWO MONTHS. THE FAILURE RECURRED AND THE VEHICLE WAS RETURNED TO THE BANK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
UNKNOWN OR OTHERJuly 26, 2017
AIR CONDITIONING IS NOT WORKING CORRECTLY. IT BLOWS WELL BUT WILL NOT COOL. I CAN FEEL SOME COOLNESS OUT OF PASSENGER SIDE BUT DRIVER SIDE IS HOT AIR. IF YOU TURN THE FAN KNOB TO LOW THEN BOTH SIDES WILL COOL BUT IT IS NOT ENOUGH TO COOL ANYTHING. HAVE HAD IT CHECKED AND THERE IS PLENTY OF COOLANT. IT STARTED JULY OF 2016 SO I DROVE IT VERY LITTLE IT IS MUCH WORSE THIS SUMMER JULY OF 2017. ITS THE SAME RESULT DRIVING OR STATIONARY. IN THE EARLY MORNING IF IT'S COOL OUTSIDE IT DOES GET COOLER BUT AS THE DAY GETS WARMER SO DOES THE AIR COMING OUT OF THE AIR CONDITIONING VENTS.
UNKNOWN OR OTHERJuly 26, 2017
HEATER HAS A VERY STRONG ODOR OF COOLANT WHEN TURNED ON THAT I HAVE TO KEEP MY CAR WINDOWS DOWN A LITTLE WHEN USING HEATER. I NOTICED THIS WHEN I ACQUIRED IT FROM MY SON IN JULY OF 2016. HE HAD PURCHASED THIS ONE AND ANOTHER ONE AT THE SAME TIME BRAND NEW IN 2013 AND HAD THIS PROBLEM WITH BOTH CARS.
STEERING,ELECTRICAL SYSTEMJuly 18, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 18 MPH, THE STEERING WHEEL SEIZED AND THE WRENCH WARNING SENSOR INDICATOR ILLUMINATED. SHORTLY AFTER, THE STEERING WHEEL RETURNED TO NORMAL AND THE CONTACT REGAINED CONTROL. IN ADDITION, OTHER ERROR WARNING INDICATORS ILLUMIANTED AS THE WINDOW ROLLED UP AND DOWN. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000. THE VIN WAS UNAVAILABLE.
STEERINGJuly 18, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN ATTEMPTING TO DRIVE, THE VEHICLE HAD A STEERING (STEERING WHEEL WITH A RANCH) AND THE TRACTION WARNING LIGHTS ILLUMINATED. THE STEERING WHEEL WAS LOOSE AND FAILED TO TURN APPROPRIATELY WHEN DESIRED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT THEN CONTACTED THE HEALEY GM DEALER WHERE IT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKESJuly 10, 2017
SINCE PURCHASING MY CAR IT HAS DONE STRANGE THINGS WITH WHAT I THOUGHT WAS THE BREAKS. WHEN STOPPING AT A LIGHT ETC.. THE CAR WILL JUMP FORWARD.. SOMETIMES ONLY ONCE AND OTHERS IT DOES IT OVER AND OVER UNTIL I ACCELERATE AGAIN. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT. DAVID MAUS IN SANDFORD FL. THE SERVICE TECH TOOK A RIDE WITH ME.. HE STATED THAT HE'S HEARD THIS FROM OTHER CHEVY CRUZE OWNERS AND IT'S JUST WHAT THESE CARS DO. IT DID DEMONSTRATE THE JUMPING, THRUSTING FORWARD WHILE THE SERVICE TECH WAS DRIVING. I WAS NOT HAPPY WITH THIS ANSWER BUT BELIEVED HE KNEW WHAT HE WAS TALKING ABOUT. YESTERDAY I GET IN MY CAR AND IT WILL HARDLY GO. THE SERVICE STABILTACK LIGHT WAS ON. THEN EVERY LIGHT ON THE DASH CAME ON. OBVIOUSLY I UNDERSTAND THINGS GO BAD ON CARS AS IT'S 4 YEARS OLD. BUT AFTER READING HUNDREDS OF THESE COMPLAINTS ONLINE I BELIEVE THIS IS A PROBLEM WITH THESE CARS THAT CAN BE DANGEROUS. AND IT'S UNBELIEVABLE TO ME THAT THERE IS NO RECALL AFTER ALL THE REPORTS AND COMPLAINTS. WHEN IT JUMPS HOPS THRUST FORWARD YOU NEVER KNOW IF IT'S GOING TO BE A LITTLE OR A LOT. THIS PROBLEM HAS BEEN ONGOING WITH NO HELP FROM THE CERTIFIED MECHANICS. I PUT THE DATE AS 2013 BECAUSE AS I SAID IT'S BEEN ON GOING AND NOW IT'S COMPLETELY BROKEN. WHICH COULD HAVE BEEN PREVENTED HAD THE MECHANICS HELPED ME IN 2013
UNKNOWN OR OTHER,ENGINEJune 24, 2017
GOT INTO A VERY MINOR FENDER BENDER AND THE CAR WENT UP IN FLAMES. AIR BAGS NEVER DEPLOYED BECAUSE I WASN'T GOING FAST ENOUGH. BUT YET MY CAR BURNED.
Crash reportedFire reported
NHTSA #11001176STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)June 16, 2017
WHILE DRIVING, POWER STEERING LOCKED UP, CAR TURNED OFF AND THEN BACK ON. THE RADIO TURNED OFF AND THEN BACK ON AND CLOSE DRIVER WINDOW LIT UP. THIS HAS HAPPENED ON 4 DIFFERENT OCCASIONS NOW. STEERING LOCKED UP WHILE ON I-95. RADIO ON AND OFF WHILE TURNING ONTO HIGHWAY AND WINDOW MESSAGE WHILE CAR WAS STATIONARY.
UNKNOWN OR OTHERJune 6, 2017
MY IGNITION KEY BROKE OFF DURING DRIVING. THE CAR WAS SHUT OFF AND I COULD HAVE DIED BY HITTING THE RAILING. I CALLED MY LOCAL DEALERSHIP AND THE SERVICE LADY SAID SHE HAS SEEN THIS HAPPEN MANY TIMES. THE KEYS METAL BROKE OFF. THE KEYS ARE MADE OF SOME KIND OF CHEAP METAL. THIS IS A SAFETY HAZZARD. PLEASE HELP THOSE ON THE ROAD AVOID A CATASTOPHY.
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)May 21, 2017
WHILE DRIVING TO WORK ON THE HIGHWAY MY RADIO WILL TURN OFF AND ON MULTIPLE TIMES AND MY STABILITY CONTROL WILL TURN OFF AND IT WILL BE HARD TO TURN THE VEHICAL. A WARNING COMES ON THE INFORMATION SCREEN SAYING CHECK STABILITY CONTROL AND ALSO CHECK POWER STEERING. IT HAS HAPPENED MULTIPLE TIMES IT HAVE HAPPENED TODAY AS WELL AS I WAS DRIVING ON THE FEEDER
SERVICE BRAKESMay 17, 2017
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS APPLIED BUT FAILED TO RESPOND. THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND DID NOT MOVE. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE DRIVER SIDE AIR BAG DEPLOYED. THE DRIVER SUSTAINED. BRUISES TO THE FACE, NECK, AND LEG. ADDITIONALLY THE DRIVER'S LEFT HAND WAS OVEREXTENDED. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,042.
Crash reported1 injury(ies)
NHTSA #10986179ELECTRICAL SYSTEMMay 16, 2017
RADIO CONSOLE GETS REAL HOT TO TOUCH. GOES AWAY THEN GETS HOT AGAIN. YEARLY PROBLEM. DONT WANT FIRE HAZARD. IS THIS NORMAL? VEHICLE REQUIRED EXTENSIVE RECALLS SINCE PURCHASE IN 2013.
VEHICLE SPEED CONTROLMay 15, 2017
I WAS DRIVING ON THE INTERSTATE AND THE CAR LOST ALL POWER IN A VERY REMOTE PART ON THE INTERSTATE. THIS WAS AT 9 O'CLOCK PM ON A SUNDAY. THE CAR WOULD NOT ACCELERATE PAST 5 MPH. HAD TO TAKE THE BATTERY CONNECTORS OFF TO CLEAR THE CODES AND THEN WAS ABLE TO SLOWLY DRIVE HOME. COULD NOT GO MORE THAN 50 MPH OR THE ENGINE WOULD JUMP AND THE CAR WOULD DECELERATE. AGAIN, I WAS ON I-10, AT 9PM, 6 HOURS AWAY FROM HOME. WHEN I GOT BACK TO TOWN, I TOOK THE CAR TO GET SERVICED AND WHEN I GOT THE CAR BACK THE FIRST TIME, I PULLED OUT INTO TRAFFIC AND THE CAR STILL WOULD NOT ACCELERATE. TOOK THE CAR BACK TO THE DEALERSHIP AND WHEN THEY SAID IT WAS READY FOR PICKUP, THE CHECK ENGINE LIGHT CAME BACK ON. LEFT THE CAR AT THE DEALERSHIP TO GET SERVICED AGAIN. PICKED UP THE CAR THIS PAST SATURDAY AND WHEN I WENT TO DRIVE IT ON SUNDAY, THE CHECK ENGINE LIGHT CAME BACK ON. WILL BE DROPPING THE CAR OFF AGAIN AT THE DEALERSHIP AFTER WORK.
ENGINE AND ENGINE COOLINGMay 15, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 17 MPH, THE "ENGINE OVERHEATING" WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO AN AUTO PARTS STORE WHERE AN EMPLOYEE ATTEMPTED TO ADD COOLANT, AND NOTICED THAT THE TEXTURE AND COLOR OF THE COOLANT IN THE VEHICLE WAS WRONG. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. A DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INVOLVED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THE VEHICLE WAS NOT INVOLVED IN A RECALL. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT COOLANT WAS LEAKING FROM THE WATER PUMP. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
POWER TRAINMay 9, 2017
AT FIRST, I STARTED THE CAR ONE DAY AND THE ENGINE LIGHT CAME UP AND AS I TRIED TO PUT THE TRANSMISSION IN D THE "D" LIGHT STARTED FLASHING (NOT STEADY AS NORMAL) AND THERE WAS SOME NOISE FROM THE TRANSMISSION. I PUT IT BACK TO "P" AND TURNED THE CAR OFF AND STARTED IT AGAIN. THEN IT ACTED NORMALLY. LATER ON, IT HAPPENED SUDDENLY WHILE I WAS DRIVING (THE TRANSMISSION SNAPPED AND THE "D" LIGHT STARTED FLASHING). I TOOK IT TO THE DEALER FOR DIAGNOSIS, AND THEY FOUND THAT THE TRANSMISSION CONTROL MODULE (TCM) WAS DEFECTIVE. I SEARCHED ONLINE AND FOUND THAT THERE WERE MANY RECALLS ON THE TCM FOR 2012 & 2013 CHEVY CRUZE, BUT MINE WAS NOT IDENTIFIED IN THOSE RECALLS AS PER THE DEALER. I WAS UNDER THE IMPRESSION THAT GM WILL INVESTIGATE THE CASE AND FEED ME BACK, BUT I FOUND OUT TODAY THAT THEY DO NOT DO INVESTIGATIONS UNLESS IT COMES FROM THE NHTSA.
STEERING,ELECTRONIC STABILITY CONTROL (ESC)May 9, 2017
WHILE DRIVING ON THE HIGHWAY STEERING LOCKED UP. TWO DAY AFTER POWER STEERING LIGHT AND STABILLTRAK LIGHTS WERE ON
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLMay 4, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE LOST POWER WITHOUT WARNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000.
VEHICLE SPEED CONTROL,ENGINEMay 3, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 AND 75 MPH, THE "ENGINE REDUCE POWER" MESSAGE DISPLAYED AS THE ACCELERATOR PEDAL WAS BEING DEPRESSED. THE VEHICLE FAILED TO ACCELERATE. FROM INSIDE THE VEHICLE, THE CONTACT CALLED ON-STAR WHO PROVIDED FAILURE CODE P-2135 (THROTTLE BODY SENSOR). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS UNKNOWN.
TIRESApril 27, 2017
LOOKING FOR A RECALL NOTHING ? A LOT OF ROAD NOISE FROM TIRES ON A 2013 CHEVY CRUZ WITH 31000 MILES
VISIBILITY,ENGINEApril 26, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT COOLANT WAS LEAKING AT THE WATER PUMP. THE WATER PUMP WAS REPLACED. THE ISSUE PERSISTED AND THE HEATER AND DEFOGGER WERE INOPERABLE. THE VEHICLE WAS THEN DIAGNOSED WITH NO COOLANT AND THE THERMOSTAT HOUSING WAS REPLACED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A LEAK WAS FOUND AT THE WATER PUMP. THE PUMP WAS REPLACED AGAIN. WHILE DRIVING 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE DEALER PERFORMED A DIAGNOSTIC TEST AND A P0411 CODE WAS FOUND. THIS TIME, THE AIR CHECK VALVE WAS REPLACED. THE CONTACT STATED THAT THE HEATER WAS INOPERABLE. THE CONTACT CHECKED THE COOLANT AND FOUND NO COOLANT IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT THE DEALER FOR THE PAST COUPLE OF WEEKS FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 69,592.
ENGINEApril 24, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE BRAKE PEDAL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED ALONG WITH OTHER GASKETS. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 8-239-8773645. THE FAILURE MILEAGE WAS 100,252.
ELECTRICAL SYSTEMApril 12, 2017
"SERVICE SIDE DETECTION SYSTEM" ERROR MESSAGES - 2 BODY MODULES BAD AND ALREADY REPLACED ONCE. MODULE FAILURE CAUSES ADDITIONAL CASCADING FAILURES THROUGHOUT THE REST OF THE SYSTEM AND AFFECTS DASH CONTROLS/TURN-SIGNALS, MPG, FUEL CALCULATIONS & NOW "MY LINK" SCREEN BLANK WITH "SERVICE PARKING ASST MESSAGE ON DASH. SINCE MYLINK SCREEN DEAD, RADIO DIALS/CONTROLS DO NOT WORK AND CANNOT SEE/CONTROL HEATING CONTROLS AND NAVIGATION SCREEN DEAD AS WELL. THESE SAME TWO SIDE MODULES WERE ALREADY REPLACED ONCE UNDER WARRANTY, BUT SINCE VEHICLE IS NOW OVER ON MILEAGE, I AM LEFT ON MY OWN TO PAY FOR REPAIRS. MODULES GET BASICALLY ONE WINTER SEASON HERE IN THE NORTHEAST AND NEED TO BE REPLACED. MALFUNCTIONS CAUSE CASCADING FAILURES THROUGHOUT REST OF ELECTRICAL SYSTEM AND MAKE CERTAIN VEHICLE SYSTEMS AND SAFETY FUNCTIONS INOPERABLE. I CONTACTED GM CUSTOMER CARE AND BASICALLY THEY SAID THERE IS NO ASSISTANCE AVAILABLE BECAUSE IT IS "NOT A KNOWN CONCERN" ON THIS VEHICLE. MODULE LOCATION IS BEHIND REAR WHEELS IN BUMPER COVER AREA, AND ARE OPEN TO THE ELEMENTS AND POORLY SEALED. WATER/SALT WATER SEEMINGLY EASILY PENETRATES THESE MODULES AND CAUSES THEM TO FAIL. BECAUSE THEY ARE DIRECTLY TIED INTO THE REST OF THE ELECTRICAL SYSTEM, WHEN THEY DO FAIL IT CAUSES CASCADING FAILURES THROUGHOUT THE REST OF THE SYSTEM SEEMINGLY AT RANDOM. (SOME OF THE SYSTEMS ARE CRITICAL TO VEHICLE SAFETY AND OPERATION.
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINEMarch 28, 2017
3/22 -- ON MY WAY TO WORK (A BRIEF 5-MILE DRIVE), THE 'CHECK ENGINE' LIGHT CAME ON AND A WARNING ABOUT THE STABILITRAK SYSTEM APPEARED ON MY DASHBOARD DISPLAY SCREEN. THE ENGINE POWER WAS AUTOMATICALLY REDUCED, AND MY CAR WOULD NOT GO BEYOND 25-30 MILES PER HOUR. FORTUNATELY, I HAD EXITED THE HIGHWAY AND HAD JUST TURNED LEFT ONTO A SURFACE STREET. AT THE TIME, IT WAS RAINING, BUT NOT HEAVILY. THIS WAS THE FIRST TIME THAT I HAD STARTED MY CAR THAT DAY, SO THE ENGINE WAS FRESH. I WAS ABLE TO MAKE IT TO WORK; HOWEVER, WHEN I LEFT WORK A COUPLE OF HOURS LATER, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE STILL DISPLAYED. I DROVE STRAIGHT HOME. 3/23 -- WHEN I STARTED MY CAR, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE STILL DISPLAYED. I RAN A COUPLE OF ERRANDS AROUND TOWN, AND NOTHING CHANGED. I DECIDED TO 'REST' MY CAR FOR A DAY OR TWO WHILE I RESEARCHED THE SITUATION AND FIGURED OUT A PLAN. 3/25 -- WHEN I STARTED MY CAR, THE CHECK ENGINE LIGHT WAS STILL ON, BUT THE STABILITRAK WARNING WAS GONE (I.E., MY DASHBOARD DISPLAY APPEARED AS IT NORMALLY WOULD, EXCEPT FOR THE 'CHECK ENGINE' LIGHT). AFTER I HAD DRIVEN MY CAR TO MAKE A COUPLE OF STOPS AROUND TOWN, THE STABILITRAK LIGHT CAME BACK ON. 3/26 -- THERE WERE NO WARNING LIGHTS DISPLAYED AT ALL WHEN I STARTED MY CAR; I WAS ABLE TO DRIVE MY CAR AROUND TOWN DURING THE MORNING WITH NO WARNING LIGHTS COMING BACK ON. 3/27 -- WHEN I DROVE TO WORK, THE 'CHECK ENGINE' LIGHT AND STABILITRAK WARNING WERE NOT ON WHEN I STARTED MY CAR; HOWEVER, THEY DID CAME BACK ON JUST AS I ARRIVED AT WORK (ABOUT 5 MINUTES AFTER I HAD STARTED MY CAR). FOR SAFETY REASONS, REGARDLESS OF WHETHER THE WARNING LIGHTS ARE DISPLAYED OR NOT, I HAVE TAKEN CARE TO DRIVE ONLY WHEN I ABSOLUTELY NEED TO, ONLY ON SURFACE STREETS, AND WITH MY SPEED AT OR BELOW 25 MPH. THIS IS OBVIOUSLY NOT SUSTAINABLE LONG-TERM.
ELECTRICAL SYSTEMMarch 20, 2017
WHILE I WAS DRIVING IN MY COMMUNITY THE CAR SHUT ITSELF OFF AND TURNED BACK ON. THIS LOCKED MY STEERING WHEEL ALMOST CAUSING AN ACCIDENT.
UNKNOWN OR OTHER,ENGINEMarch 13, 2017
THERE IS A DEFECT IN THE RESERVOIR THAT HOLDS THE COOLANT THAT MAKES IT UNABLE TO BREATH. THE COOLANT IS BUBBLING INSIDE THE RESERVOIR BECAUSE IT ISN'T ABLE TO RELEASE THE PRESSURE WHICH IN TURN IS MAKING THE CARS OVERHEAT. THE MANUFACTURE JUST SEES THIS NORMAL BUT THERE ARE MANY VIDEOS ON THE INTERNET OFF PEOPLE GOING THROUGH THE SAME THING.
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINEMarch 6, 2017
I HAVE TWO COMPLAINTS ON MY VEHICLE, 1.SEVERAL TIMES THE VEHICLE WENT INTO A LOSS OF ENGINE POWER MODE WHERE IT WAS IN AN IDLE POSITION WITH NO ABILITY TO ACCELERATE, THE DISPLAY SHOWED LOSS OF ENGINE POWER, NO STABILTRACK AND CHECK ENGINE LIGHT. THE VEHICLE WOULD TRANSITION TO A LOSS OF POWER MODE ON THE MAIN ROAD, I HAD TO TURN THE ENGINE OFF, WAIT ABOUT 60 SECONDS AND RESTART, MY POWER WAS RESTORED, THIS HAPPENED ON 3 OCCASIONS. 2. THE SECOND COMPLAINT IS REGARDING THE LOW COOLANT LEVEL, I BROUGHT THE VEHICLE TO A CERTIFIED DEALER AND THEY PUT THE COOLANT SYSTEM UNDER PRESSURE AND DETECTED NO LEAK, THEY ADDED COOLANT SINCE IT WAS VERY LOW AND ASKED ME TO LEAVE THE CAR WITH THEM FOR A DAY OR TWO AND SUGGESTED IT MAY BE THE RADIATOR. I REFUSED AND ASKED THEM TO ADD A DYE TO THE SYSTEM THAT WOULD INDICATE THE LEAK PATH AND I WOULD RETURN THE NEXT DAY, THEY REFUSED.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)February 19, 2017
WHILE DRIVING RADIO CUTS IN AND OUT FOR 5-10 SECONDS, THE INFOTAINMENT SCREEN GOES BLANK, THE SERVICE STABILITRAK LIGHT FLASHES, OTHER WARNING LIGHTS FLASH, AND YOU HAVE TO RAISE THE DRIVER'S WINDOW DOWN AND BACK UP FOR THE INFORMATION SCREEN TO SHOW YOUR SPEED AND MILEAGE WHEN STARTING THE CAR. APPARENTLY THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND ITS ASHAMED THAT GM HAS NOT RECALLED THIS VEHICLE TO FIX THESE ISSUES. HOPEFULLY THEY WILL SOON BEFORE SOMETHING AWFUL HAPPENS TO INNOCENT PEOPLE. BOUGHT THE CAR USED FROM A CAR DEALERSHIP AT A GOOD DEAL, GUESS I KNOW WHY NOW.
UNKNOWN OR OTHERFebruary 17, 2017
HI THERE, I PURCHASED A CRUZE 3.5 YEARS AGO IN CANADA BECAUSE I AM A CANADIAN CITIZEN. I HAVE MOVED TO THE USA (NJ) TO LIVE WITH MY WIFE. SHE IS A US CITIZEN. WE HAVE CONTACTED GM ABOUT GETTING A LETTER OF CONFORMITY WHICH THEY DID SUPPLY US WITH. HOWEVER, IT DOES NOT CONFORM TO FMVSS STANDARDS. THE LETTER DOES NOT INCLUDE WHICH STANDARDS ARE NOT MET AND GM DOES NOT HAVE RECORD OF WHAT DOESN'T COMPLY. I WOULD LIKE TO GET MY CAR IMPORTED TO THE USA BUT WITHOUT THAT INFORMATION, I DON'T KNOW WHAT NEEDS TO BE FIXED. I HAVE CONTACTED SEVERAL RI'S THROUGHOUT NY, 1 IN NJ AND 1 IN PA AND NONE OF THEM ARE WILLING TO DO THE WORK (I ASSUME THAT BECAUSE THEY DON'T GET BACK TO ME ON SCHEDULING IT IN). PLEASE HELP ME FIND OUT WHAT NEEDS TO BE FIXED ON MY CAR SO I CAN IMPORT IT TO THE USA AND REGISTER IT HERE. THANK YOU! THE CAR IS US EPA CERTIFIED, AND CMVSS CERTIFIED (WITH STAMPS). I ENTERED THE USA ON A TEMPORARY DRIVING BASIS FOR 1 YEAR.
STEERING,ELECTRONIC STABILITY CONTROL (ESC)February 15, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING AND SERVICE STABILITRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
UNKNOWN OR OTHERFebruary 7, 2017
MY FIRST OIL CHANGE AFTER BUYING MY CAR THERE WAS A PROBLEM TAKING THE OIL PLUG OUT. I TOOK IT TO LAKE CHEVROLET IN DEVILS LAKE ND THEY PUT IN A NEW PLUG. NOW WHEN I HAD A OIL CHANGE THEY DETECTED A HAIRLINE CRACK I HAVE A APPOINTMENT TODAY TO FIX THIS.
AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKESJanuary 21, 2017
"TAKATA RECALL" WE WERE GOING TO CHURCH ON SUNDAY MORNING , IT WAS A RAINING DAY , I WAS DRIVING AT 35-38 MPH IN A ZONE 40 MPH . I WAS APPROACHING TO A CURVE WHEN I INTENDED TO BRAKE, THE CAR SLIPPED TO THE LEFT ALL THE WAY , IT DONT BRAKED, IT DONT TURN ON THE SENSOR TO STABILIZE THE CAR AND THE MOST IMPORTANT , ANY OF THE AIR BAGS IN THE LEFT SIDE , IT DONT CAME OUT . THIS IS THE POLICE ACCIDENT REPORT CASE # HC170007937.
Crash reported
NHTSA #10946881ELECTRICAL SYSTEMJanuary 13, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,200. ...UPDATED 03/08/17 *BF *CN
ENGINEJanuary 2, 2017
WHILE DRIVING CAR MESSAGE CENTER SAYS ENGINE OVERHEATED, PLEASE IDLE ENGINE. AFTER EXAMINING VEHICLE, FIND THERE WAS NO COOLANT IN VEHICLE. BEFORE COOLANT GETS TO EMPTY THERE SHOULD BE A LOW COOLANT WARNING TO PREVENT THE VEHICLE FROM BEING OVERHEATED. NO LOW COOLANT WARNING. FILLED UP COOLANT
POWER TRAIN,ELECTRICAL SYSTEMDecember 29, 2016
AT RANDOM CAR WILL IDLE UP AND DOWN AND RPMS WILL JUMP. THIS HAPPENS WHEN JUST CRANKED AND AFTER DRIVEN AND SITTING STILL IN IDLE. ALSO, AT RANDOM WHEN TRYING TO CRANK THE CAR IT SEEMS TO GET STUCK AND I WILL HAVE TO RETURN THE IGNITION IN ORDER TO GET THE MOTOR TO FULLY TURN OVER.
UNKNOWN OR OTHERDecember 17, 2016
THE CAR WAS PARKED. I STARTED IT AND 2 MINUTES LATER I GOT 3 MESSAGES "ENGINE POWER IS REDUCED" "SERVICE TRACTION CONTROL" "SERVICE STABILI TRAK" AND THE ENGINE LIGHT CAME ON, IT WOULDN'T GO MORE THAN 5MPH. SO THEN I PARKED AGAIN, THANK GOD I DIDN'T EVEN LEAVE THE PARKING LOT OF THAT BUILDING. SO THEN I TURNED IT OFF AND LET IT REST FOR ABOUT 10 MINUTES AND THEN STARTED IT BACK ON AND THE MESSAGES DISAPPEARED AND IT WAS RUNNING "FINE" THE GAS PEDAL FELT A LITTLE HARD WHEN TRYING TO ACCELERATE. NEXT DAY SAME THING BUT THIS TIME WHILE I WAS ON THE HIGH WAY, I USE I-88 TO GO TO WORK EVERY DAY AND THIS IS VERY DANGEROUS, GOING FROM 65-70 MPH TO 10 MPH AND IF SOMEONE WOULD'VE BEEN BEHIND ME THEY COULD'VE HIT ME. THIS IS VERY SCARY AND SOMETIMES I WORK LATE SHIFTS AND WITH THIS COLD WEATHER HAVING TO TURN THE ENGINE OFF FOR IT TO "RUN" AGAIN IS HORRIBLE. I WAS FREEZING TO DEATH. I HAVE READ HUNDREDS OF COMMENTS FROM PEOPLE WHO HAVE HAD THE SAME PROBLEM AND SAME CODES, AND I THINK GM SHOULD HAVE A RECALL FOR THIS, BECAUSE IT'S A MANUFACTURER PROBLEM AND THEY SHOULD FIX IT. TODAY I AM TAKING IT TO A CHEVY DEALER AND SEE WHAT HAPPENS. HOPEFULLY THIS HELPS TO HAVE ENOUGH PROOF OF THIS ISSUE.
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)November 30, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING INDICATOR FLASHED, THE RADIO SHORTED, AND VARIOUS WARNING INDICATORS FLASHED. THE STEERING WHEEL SEIZED EACH TIME THE FAILURES OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEMNovember 19, 2016
TAKATA RECALL SMOKING IN MOTION.ALTERNATOR AND GENERATOR AND TURNING.
POWER TRAINNovember 14, 2016
MY TRANSMISSION STARTED SLIPPING WHILE DRIVING TO WORK ON THE HIGHWAY AT 70 MPH. THE CAR GAVE ME 2 WARNINGS, ONE FOR THE TRACTION CONTROL NEEDING SERVICED AND ONE FOR THE TRANSMISSION NEEDING SERVICED. I DROVE THE CAR TO MY DEALER EXPLAINED THE PROBLEM TO THE DEALER AND STATED THAT I DIDN'T THINK I WAS GOING TO MAKE IT TO THEM. THE DEALERSHIP SERVICE CENTER LET THE CAR SIT FOR A FEW HOURS AND THEN CHECKED FOR CODES AND MYSTERIOUSLY COULD NOT FIND ANY PROBLEM. THE PROBLEM ALWAYS STARTS WHEN THE VEHICLE IS GOING UP HILL, THE TRANSMISSION LIGHTS STARTS BLINKING, THE CAR STARTS SPUTTERING AND I LOSE SPEED VERY UNSAFE IN TRAFFIC! WHEN SITTING AT A STOP LIGHT WITH THE BRAKE PEDAL MASHED TO THE FLOOR THE CAR LUNGES FORWARD. I HAVE SEARCHED ONLINE FOR SIMILAR PROBLEMS AND HAVE FOUND THAT MANY CRUZE OWNERS ARE HAVING THE SAME PROBLEM AND GM REFUSES TO HELP THERE DOES SEEM TO BE AN ASSOCIATED RECALL BUT IT DOESN'T STATE THE TRANSMISSION PROBLEM IN THE DISCRIPTION. (NHTSA 16V502000) POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM). THE SERVICE CENTERS CAN'T FIX THE PROBLEM BECAUSE THE CAR IS NOT SHOWING ANY CODES WHEN THEY CHECK AND I'M ALWAYS SENT HOME.
POWER TRAINOctober 26, 2016
WHILE ACCELERATING ON CITY STREETS, THE TRANSMISSION WENT INTO THE FOURTH GEAR AND HESITATED TO GO ANY FASTER. I THEN STOPPED ACCELERATING BUT THEN THE TRANSMISSION SLAMMED INTO THE THIRD GEAR AND REVVED HIGH UNTIL I PUSHED ON THE BRAKES AND THE TRANSMISSION SLAMMED BACK INTO THE FOURTH GEAR. THIS ISN'T THE FIRST OCCURRENCE. I HAVEN'T TAKEN THE VEHICLE TO THE DEALERSHIP FOR SERVICING.
SUSPENSIONOctober 13, 2016
JUST BOUGHT THE VEHICLE AND WAS DRIVING AND KEPT HEARING A CLUNKING NOISE IN THE FRONT END AND NOTICED THE FROM ROTORS WAS INDICATING REPLACEMENT SO TOOK BACKTO DEALER AND THEY ALSO FOUND THAT THE FRONT STABILIZER LINK ON DRIVERS SIDE WAS SNAPPED IN HALF CAUSING OUTER TIE ROD NEEDING REPLACEMENT AND COULD OF CAUSED A CRASH AS YOU WOULD LOSE CONTROL OF VEHICLE ONCE OUTER TIR ROD DISCONNECTED.
AIR BAGSOctober 5, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH IN INCLEMENT WEATHER, ANOTHER VEHICLE ATTEMPTED TO SWITCH INTO THE CONTACT'S LANE. AS A RESULT, THE CONTACT HYDROPLANED AND SPUN MULTIPLE TIMES CRASHING INTO SEVERAL TREES BUT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK AND SHOULDER INJURIES AS WELL AS BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Crash reported1 injury(ies)
NHTSA #10913892STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)September 22, 2016
ROUGHLY 6 WEEKS AFTER PURCHASING THIS VEHICLE, I STARTED HAVING INCIDENTS WHERE THE RADIO WOULD CUT OUT FOR 2-3 SECONDS AND THE INFOTAINMENT SCREEN WOULD GO BLANK. AT THE SAME TIME, THE "SERVICE STABILITRAK" MESSAGE MOMENTARILY APPEARS ON THE INSTRUMENT PANEL. THERE ISN'T A TREND TO WHEN THIS HAPPENS. SOMETIMES IT WON'T HAPPEN FOR A WEEK, OTHER TIMES IT WILL HAPPEN MULTIPLE TIMES IN A SINGLE DRIVE. LAST WEEK, THIS HAPPENED AND I ALSO LOST POWER STEERING AND COULD NOT STEER FOR WHAT FELT LIKE A COUPLE SECONDS. BASED ON THE CHEVROLET CRUZE CUSTOMER FORUM, THIS IS A FAIRLY COMMON PROBLEM AND OTHER'S HAVE ALSO LOST POWER STEERING PULLING OUT OF A PARKING LOT. THERE IS NOT A RECALL FOR MY SPECIFIC VEHICLE OR A PERMANENT CORRECTIVE ACTION THAT I'VE FOUND. IT HAS BECOME A SAFETY CONCERN AND GM SHOULD TAKE RESPONSIBILITY AND RECALL THE AFFECTED VEHICLES BEFORE POWER STEERING IS LOST AT HIGHER SPEEDS.
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)September 15, 2016
WHILE DRIVING THE VEHICLE POWER STABILITY FLASHES THE ELECTRICAL SYSTEM RESETS AND IF DRIVING YOU LOSE CONTROL OF THE VEHICLE.
POWER TRAIN,ENGINESeptember 13, 2016
ENGINE LIGHT CAME ON , AUTO ZONE RAN IT AND CODE P0299. STATES IT THE TURBO/ SUPER CHARGER UNDERBOOST. 81,000 MILES. I HAVE ONLY HAD THIS VEHICLE 18 MONTHS. I DON'T RACE AROUND TOWN IN IT.
POWER TRAINSeptember 13, 2016
STOPPED ON HILL CAR IN DRIVE AFTER A FEW SECONDS STARTS ROLLING BACKWARDS.
POWER TRAIN,ELECTRICAL SYSTEMSeptember 7, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED WITH THE KEY REMOVED FROM THE IGNITION, IT ROLLED AWAY TWICE WITHIN 24 HOURS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
UNKNOWN OR OTHER,SERVICE BRAKESSeptember 5, 2016
OWNER DRIVES THE VEHICLE FOR 10 MILES OR GREATER AND AFTER PARKING FOR SEVERAL MINUTES THE VEHICLE HAS A BURNING SMELL INSIDE. IT REMAINS FOR DAYS AT A TIME EVEN IF THE VEHICLE HAS NOT BEEN DRIVEN. THIS HAS OCCURRED SINCE OWNERSHIP. SECOND PROBLEM; BRAKES LOCK UP AFTER THE CAR IS WASHED AND PARKED FOR A FEW MINUTES. REMEDY IS TO STEP ON THE ACCELERATOR WITH THE VEHICLE IN GEAR (DRIVE OR REVERSE) AND PREPARE TO BRAKE IMMEDIATELY. IT TOOK 1000 RPM'S TO GET THE BRAKES RELEASED THIS TIME. IT HAPPENS EACH TIME THE CAR IS WASHED IN A STATIONARY POSITION. MILEAGE IS 27,000.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)August 25, 2016
THIS IS A RECURRING ISSUE THAT HAS BEEN GOING ON WITH MY CAR SINCE THE LIGHTS CAME ON THE FIST TIME. THE DEALERSHIP ACTS AS IF I DON'T KNOW WHAT I AM TALKING ABOUT. I HAVE WASTED SO MUCH GAS AND I TRANSPORT CHILDREN WITH AUTISM AT TIMES IN VA DC AND MD. I HAVE CONSISTENTLY COMPLAINED ABOUT THE STICKING THROTTLE OR ENGINE MISFIRE. PLEASE I FEAR FOR THE SAFETY OF MY CLIENTS AND MY FAMILY.
VEHICLE SPEED CONTROLAugust 24, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. UPON ACCELERATION, THE VEHICLE HESITATED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
UNKNOWN OR OTHERAugust 22, 2016
I NOTICED MY CAR WAS "SPUTTERING". AFTER MULTIPLE ATTEMPTS TRYING TO FIND OUT WHAT WAS WRONG WITH NO ATTEMPTS ALL IT DID WAS GET WORSE. IT FELT LIKE MY CAR WAS SUFFOCATING. IT GOT TO THE POINT WHERE IT WAS CHUGGING THE WHOLE WAY HOME FROM MY EMPLOYMENT. OPENED THE HOOD WHILE IT WAS RUNNING AND IT APPEARED A SPARK PLUG WAS ARCHING. AFTER REMOVING THE COIL PACK TO GET TO THE SPARK PLUGS ONE OF THE BOOTS COMPLETELY FELL APART WHILE TRYING TO REMOVE IT. IT WAS THEN THE COILS WERE LOOKED AT, 3 OUT OF 4 WERE CORROSION AND SO WE'RE THERE CASINGS. THE WHOLE SECTION NOW NEEDS TO BE REPLACED ON A CAR WITH LESS THAN 80,000 MILES.
ENGINEAugust 17, 2016
THERE HAVE BEEN TWO TIMES WHEN I HAVE BEEN PULLING OUT OF A PARKING LOT AND THE ENGINE DIED. NOTHING SHOWED ON DASH. I PUT THE CAR IN PARK AND RESTARTED AND IT STARTED BACK UP. TOOK THE CAR TO THE DEALER AND THEY INDICATED THAT THERE WEREN'T ANY CODES SHOWING AND IF IT HAPPENED AGAIN TO BRING THE CAR BACK. HAPPENED AGAIN LAST NIGHT, SAME SITUATION. NOTHING SHOWING ON DASH. ALSO SOMETIMES SEEMS TO HESITATE WHEN ACCELERATING.
ELECTRICAL SYSTEM,UNKNOWN OR OTHERAugust 16, 2016
LESS THAN 2 MONTHS AFTER THE WARRANTY EXPIRED THE WINDOW REGULATOR CENTER PIECE ON THE DRIVERS SIDE BROKE WHEN USING THE POWER WINDOW CONTROL TO ROLL THE WINDOW BACK UP. THIS VEHICLE HAS NO CIRCUMSTANCES THAT WOULD CAUSE THIS PART TO FAIL BESIDES IT BEING A FAULTY PART. THE WINDOW IS STUCK IN THE DOWN POSITION AND THE PART HAS TO BE ORDERED FROM OUT OF STATE. THE REPAIR COST IS IN EXCESS OF $300 WHICH I SHOULD BE REIMBURSED FOR. THE VEHICLE WAS STATIONARY AT A DRIVE THROUGH WINDOW AT THE TIME OF FAILURE.
AIR BAGSAugust 2, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 10 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE AND CAUSED SIGNIFICANT DAMAGE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND PASSENGER SUSTAINED NECK, BACK, AND HEAD INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000.
Crash reported2 injury(ies)
NHTSA #10892452UNKNOWN OR OTHERAugust 1, 2016
THE TURBO STARTED GIVING PROBLEMS AT UNDER 40,000 MILES LIGHT CAME ON ON THE HIGHWAY
ELECTRICAL SYSTEM,UNKNOWN OR OTHERJuly 21, 2016
WHEN STARTING MY CAR FROM ANY STATIONARY POSITION, 0 MPH (FLAT PARKING, ON A HILL OR AT AN ANGLE) THE STARTER WILL ENGAGE AND CONTINUE TO RUN AND RUN WITHOUT STARTING THE ENGINE. IN ORDER TO START THE CAR, I HAVE TO TURN OFF THE IGNITION AND TRY AGAIN. THE SECOND TIME THE CAR WILL START (SO FAR). ALSO, WHEN I USE THE AIR CONDITIONER (CAR IN MOTION, ANY SPEED 0-65MPH, ON CITY STREETS AND ON HIGHWAYS) THERE IS A COOLANT SMELL THAT COMES OUT OR THE VENTS. IT IS A STRONG SMELL AND I CANNOT FIGURE OUT A PATTERN FOR WHEN IT HAPPENS. IT HAPPENS WHEN I HAVE THE CAR RUNNING, SOMETIMES WHEN I FIRST TURN ON THE AIR CONDITIONER AND THEM IT WILL HAPPEN RANDOMLY AS I AM DRIVING AND THE AIR CONDITIONER HAS BEEN ON FOR A WHILE. I HAVE NEVER TRIED TO SEE IF IT HAPPENS WHEN I DON'T HAVE THE ENGINE RUNNING (DON'T KNOW IF THE AIR CONDITIONER CAN RUN WITHOUT THE ENGINE RUNNING).
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINEJuly 16, 2016
STABILITRAK CHECK ENGINE LIGHT TURNED ON CAR OVERHEATED AND THE CAR SLOWED DOWN AND TURNED OFF WHILE ON THE HIGHWAY IN COULDN'T RESTART THE CAR HAD IT TOWED TO THE DEALERSHIP AND THEY WANTED TO CHARGE FOR REPAIRS WHICH WE ARE NOT GOING TO PAY FOR MANUFACTURING DEFECTS I HAVE A 2013 CHEVY CRUISE.
UNKNOWN OR OTHERJuly 16, 2016
ABOUT A YEAR AFTER BUYING MY 2013 CHEVY CRUZE THE DRIVER SIDE WINDOW FELL DOWN AND OUT OF THE TRACK. WE TOOK IT TO THE DEALER AND THEY REPAIRED IT UNDER WARRANNTY. NOW MY CRUZE IS 3 YEARS AND 2 MONTHS OLD WITH 21,000 MILES ON IT AND THE PASSENGER WINDOW HAS DONE THE SAME THING. MY WARRANTY RAN OUT 2 MONTHS AGO EVEN THOUGHT THERE ARE ONLY 21,000 MILES ON IT I HAVE TO PAY FOR THE REPAIR. BOTH TIMES THIS HAPPENED WE WERE GETTING IN THE VEHICLE AND CLOSED THE DOOR, ROLLED DOWN THE WINDOW AND THE WINDOW FELL TO THE BOTTOM OF THE DOOR AND WONT GO UP.
AIR BAGS,SEAT BELTSJuly 14, 2016
VEHICLE ACCIDENT WITH ANOTHER VEHICLE - AIRBAG DID NOT DEPLOY IN ACCIDENT. DRIVER HIT HEAD ON STEERING WHEEL. (ALL AIRBAGS DEPLOYED ON OTHER VEHICLE (AUDI S4.)) TOLD BY INSURANCE ADJUSTOR HE TYPICALLY DOES NOT SEE AIRBAG DEPLOYMENT ON CHEVY CRUIZE AS THE SENSORS ARE HIGH ON THE INTERNAL FRAME.
Crash reported2 injury(ies)
NHTSA #10884858VEHICLE SPEED CONTROL,ENGINEJuly 6, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH AND ACCELERATING, THE TACHOMETER SHOWED THAT THE RPM WAS RED-LINED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. ON SEVERAL OCCASIONS, WHILE STOPPED AT A TRAFFIC LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,719.
ELECTRONIC STABILITY CONTROL (ESC)June 2, 2016
ALL THE ELECTRICAL COMPONENTS GOING OFF FOR NO REASON. KEY STUCK IN IGNITION AND CAR WILL NOT START. JUST LIKE MOST OTHER COMPLAINTS WITH THIS CAR MOSTLY ELECTRICAL. I JUST GOT THIS CAR FOR MY 16 YEAR OLD DAUGHTER. VERY SCARY THAT THERE IS NOT A RECALL ON THE ELECTRICAL SYSTEM AND THE DEALERS DOES NOT KNOW WHAT IS GOING ON VERY DISAPPOINTING. AND THIS HAS HAPPENED SITTING STILL AND IN MOTION LIKE THE CAR HAS A MIND OF ITS OWN.
SERVICE BRAKESMay 25, 2016
BRAKE PEDAL BECOMES DIFFICULT OR IMPOSSIBLE TO COMPRESS RESULTING IN DIFFICULTY BRINGING THE VEHICLE TO A COMPLETE STOP. SEEMS TO OCCUR AT LOW SPEEDS. THERE HAVE BEEN 4-5 OCCURRENCES IN THE LAST 3-4 MONTHS. BRINGING VEHICLE TO DEALER FOR EVALUATION. CAR HAS 45000 MILES.
STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKESMay 23, 2016
LATELY I'VE BEEN NOTICING THE TOUCH SCREEN RADIO TO FLICKER AND COMPLETELY LOSE POWER. I FIGURE IT WAS JUST A GLITCH WITH THE ALL THE TECHNOLOGY THAT THIS CAR HAS. WELL, THE SERVICE ANTITHEFT DETERRENT SYSTEM CONTINUES TO COME ON, BUT GOES AWAY. CAR IS FINE. LAST SATURDAY MY CAR WOULDN'T START UNTIL THE 3RD TRY. THE CAR COMPLETELY SHUT OFF, ABSOLUTELY NO POWER, KEY WOULDN'T COME OUT OF THE IGNITION. AFTER 15 MINUTES IT STARTED, THE RADIO FLICKER. ON MY WAY TO WORK, THE RADIO KEPT CUTTING OUT THEN AS I WAS SLOWING DOWN TO TURN, MY STEERING AND BRAKES GAVE OUT, NEARLY CAUSING A HUGE COLLISION! THIS SEEMS TO BE A VERY COMMON THING WITH THE 2013 CRUZE LT. CHEVY NEEDS TO DO SOMETHING! I DO NOT FEEL SAFE IN THIS CAR ANYMORE! NO ONE SEEMS TO KNOW THE PROBLEM? IT'S LIFE OR DEATH HERE, I TRAVEL A LOT FOR WORK AND GET ON BUSY HIGHWAYS. HOW MANY INJURIES OR DEATHS DO YOU NEED TO CORRECT THIS MAJOR PROBLEM?
STRUCTUREMay 22, 2016
THIS CHEV CRUZ RAMMED MY HONDA 2010 CIVIC AT 40+MPH IN THE RIGHT REAR QUARTER PANEL. THE CIVIC WAS TURNING LEFT INTO THE INTERSECTION AND WAS TRAVELING AT APPROXIMATELY 10 MPH. THE CIVIC DEPLOYED 4 AIRBAGS AND DEEMED A TOTAL LOSS WHILE THE CRUZ DID NOT DEPLOY AN AIRBAG AND HAD SLIGHT DAMAGE TO THE FRONT. I DON'T UNDERSTAND THIS AND HAVE INCLUDED PICTURES AND WOULD LIKE YOUR INVESTIGATION AND OPINION IF THE 2013 CRUZ'S AIRBAG IS DEFECTIVE.
Crash reported
NHTSA #10870217POWER TRAINMay 17, 2016
MY 2013 CHEVY CRUZE ALMOST GOT ME IN A REALLY BAD ACCIDENT. IT STARTED WHEN DRIVING ABOUT 20 MPH (TRANSMISSION IS IN D) THE CAR STARTED TO LOOSE POWER FELT LIKE ITS STALLING, RPM DROPPED THEN SUDDENLY STARTED GOING INTO REVERSE WHILE THE TRANSMISSION IS STILL ON D I ALMOST HIT THE CAR BEHIND ME. I STEPPED ON MY BREAKS AND I PUT THE TRANSMISSION IN PARK BUT THE CAR SURGED FORWARD IN WHICH I ALMOST HIT THE CAR IN FRONT OF ME. I'VE TAKEN THIS CAR SEVERAL TIMES TO THE DEALERSHIP FOR TRANSMISSION SHIFTING PROBLEMS BUT I FELT THAT IT WAS NOT COMPLETELY FIXED. THE DEALER ALWAYS TELLS ME THAT THERES NOTHING WRONG WITH THE CAR. BUT NOW THAT I'VE ALMOST HIT 2 CARS YESTERDAY WITHOUT ANY REASON, I FEEL THAT THE CAR IS COMPLETELY UNSAFE TO DRIVE AND MY WIFE EVEN TOLD ME THAT SHE WILL NEVER DRIVE THIS CAR AGAIN. IT'S JUST SAD TO BE HAVING THIS MANY PROBLEMS ON A CAR WITH LESS THAN 50K MILESYESTERDAY MY 2013 CHEVY CRUZE ALMOST GOT ME IN A REALLY BAD ACCIDENT. IT STARTED WHEN DRIVING ABOUT 20 MPH (TRANSMISSION IS IN D) THEN THE CAR STARTED TO LOOSE POWER FELT LIKE ITS STALLING THE RPM DROPPED THEN SUDDENLY STARTED GOING INTO REVERSE WHILE THE TRANSMISSION IS STILL ON D I ALMOST HIT THE CAR BEHIND ME. SO I STEPPED ON MY BREAKS THEN TRY TO SWITCH GEARS ALL OF A SUDDEN THE CAR STARTED TO GO FORWARD EVEN THOUGH THE CAR IS IN PARK IN WHICH THIS TIME I ALMOST HIT THE CAR IN FRONT OF ME. I'VE TAKEN THIS CAR SEVERAL TIMES TO THE DEALERSHIP FOR TRANSMISSION SHIFTING PROBLEMS BUT I FELT THAT IT WAS NOT COMPLETELY FIXED. THE DEALER ALWAYS TELLS ME THAT THERES NOTHING WRONG WITH THE CAR. BUT NOW THAT I'VE ALMOST HIT 2 CARS YESTERDAY WITHOUT ANY REASON, I FEEL THAT THE CAR IS COMPLETELY UNSAFE TO DRIVE AND MY WIFE EVEN TOLD ME THAT SHE WILL NEVER DRIVE THIS CAR AGAIN. IT'S JUST SAD TO BE HAVING THIS MANY PROBLEMS ON A CAR WITH LESS THAN 50K MILES
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEMMay 7, 2016
CAR'S ENGINE STOPPED RUNNING UNEXPECTEDLY DUE TO BLOWN FUEL PUMP FUSE WHILE TRAVELING AT 30 M.P.H IN CLEAR WEATHER, DURING THE DAY, ON PAVED DOWNTOWN ORLANDO STREET. WHEN ENGINE DIED, LOST POWER STEERING AND POWER BREAKS, VERY DIFFICULT TO CONTROL AND ALMOST GOT INTO AN ACCIDENT. DEALER DIAGNOSED THE ISSUE AS A COIL PACK PROBLEM AND REPLACED THE COIL PACK AT A COST OF $534.00. I AM NOT SURE HOW THE COIL PACK THAT HOLDS THE SPARK PLUGS WOULD CAUSE THE FUEL PUMP FUSE TO BLOW.
UNKNOWN OR OTHERMay 4, 2016
2013 CEVY CRUZE RECEIVING "SERVICE SIDE DETECTION SYSTEM" MESSAGE WHEN TAKEN TO DEALERSHIP WAS INFORMED THAT DUE TO FAULTY MODULE DESIGN WATER GETS INTO MODULE ANS SIDE DETECTION SYSTEM WILL NO LONGER WORKED DUE TO THE FACT CAR WAS JUST OUT OF WARRANTY WAS QUOTED $700+ TO FIX.
ENGINEApril 19, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH,THE VEHICLE SLOWED DOWN AND DID NOT ACCELERATE. WHEN THE CONTACT ATTEMPTED TO BACK OUT OF THE GARAGE, THE VEHICLE WOULD NOT MOVE OCCASIONALLY. AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)April 4, 2016
2013 CHEVROLET CRUZE ELECTRICAL HAZARD WHICH HAPPENS MOSTLY DURING THE RAIN OR WET ROADS OCCASIONALLY WHILE DRY. MAIN PROBLEM RADIO POWER AND DASH POWER CUT IN AND OUT AND OR FLUCTUATE WHILE DRIVING AND OR APPLYING BRAKES. THE ELECTRONIC POWER STEERING WILL, MOST OF THE TIME, CUT IN AND OUT ALSO WHILE TURNING TURNING KEY OFF AND ON AGAIN WHILE STATIONARY MAY FOR A SHORT TIME FIX THIS PROBLEM HOWEVER IT IS NOT A PERM ANY SOULUTION ONLY TEMPORARY AND MY ALSO RESULT IN A TOTAL NO POWER/ NO START CONDITION FOR THE VEHICAL POSSIBLE CAUSE IS LEAK IN THE CAR OR SHIELD IS NOT PROPERLY PROTECTION ELECTRONICS/WIRING ON THE VEHICAL
POWER TRAINMarch 30, 2016
SINCE PURCHASE OF THE VEHICLE BRAND NEW IN 2013, CLUTCH HAS REPEATEDLY SMELLED LIKE BURNING CLUTCH AT RANDOM TIMES WHILE DRIVING IN 5TH AND 6TH GEAR AT HIGHWAY SPEEDS. THE DEALERSHIPS CLAIM THIS IS NORMAL. AT ABOUT 50K MILES WHILE DRIVING ON THE FREEWAY AT 60MPH IN 6TH GEAR FOR A PERIOD OF ABOUT 30 MINUTES, I STARTED SMELLING THE CLUTCH BURNING EVEN THOUGH I WASN'T SHIFTING AND DIDN'T HAVE MY FOOT ON THE CLUTCH. WHEN IT CAME TIME TO EXIT THE FREEWAY AND SWITCH GEARS THE CLUTCH WENT TO THE FLOOR AND I COULDN'T SHIFT INTO OTHER GEARS. I HAD TO PULL OVER AND TAKE MY CAR TO THE DEALERSHIP BY SHIFTING WHEN THE GEARS SYNCED. THE DEALERSHIP, KEYS CHEVROLET, IN VAN NUYS, TOLD ME I WAS RIDING THE CLUTCH AND CAUSED IT TO MELT AND WOULDN'T LISTEN TO ME ABOUT WHAT REALLY HAPPENED. MY LAST VEHICLE WAS A 1997 VW JETTA AND I TOOK THE ORIGINAL CLUTCH TO 157K MILES BEFORE TRADING IN FOR THIS CHEVY AND THE CLUTCH WAS STILL GOOD. I'VE BEEN A VALET FOR YEARS AND AN AUCTION COORDINATOR, I DON'T RIDE THE CLUTCH AND I CAN DRIVE ANY VEHICLE PROFESSIONALLY. THE 2013 CHEVY CRUZE LS HAS PROBLEMS. AFTER LOOKING ON THE CRUZETALK FORUMS, MANY MEMBERS HAVE FOUND THAT THE AMOUNT OF TRANSMISSION FLUID CHEVROLET PUTS INTO THEIR TRANSMISSIONS, ABOUT 2 QUARTS, IS NOT ENOUGH FOR 5TH AND 6TH GEAR AND THEY RECOMMEND PUTTING IN 2.5 QUARTS. CHEVROLET DENIES THERE IS A PROBLEM EVEN THOUGH THEY CAUSED MY CLUTCH TO MELT AND COST ME $1,800 TO FIX IT.
ENGINE,FUEL/PROPULSION SYSTEMMarch 30, 2016
STARTING AT 20-30K MILES, SERVICE STABILITRAK WOULD COME ON AND CHECK ENGINE LIGHT WOULD BLINK FOR 30 SECONDS. AFTER SHUTTING OF THE CAR THE SERVICE LIGHT WOULD GO OFF. EACH TIME I TOOK IT TO A DEALERSHIP THE CODE WAS CLEAR AND THEY WEREN'T ABLE TO FIND OUT WHAT WAS WRONG. I GOT CHARGED FOR $180 FOR CHECKING UP AND NOT HAVING A PROBLEM ONCE. ALL THE OTHER TIMES I BROUGHT IN THE VEHICLE THEY FOUND SOMETHING WRONG AND DIDN'T CHARGE ME. FINALLY OVER THE COUPLE YEARS I OWNED THE VEHICLE AND NOW AT 80K MILES, THE SERVICE STABILITRAK LIGHT HAD BEEN COMING ON MORE AND MORE, I FINALLY GOT IT TO COME ON AND GOT AN APPOINTMENT RIGHT AWAY. I TOOK IT IN AND THEY TOOK 2 DAYS TO FIND OUT THAT ALL MY SPARK PLUGS AND MY COIL PACK WAS RUSTED AND CORRODED. IT COST $700. I LIVE IN CALIFORNIA THERE IS NO SALT ON THE ROADS AND I DON'T LIVE BY THE OCEAN. THIS SHOULD NOT HAVE HAPPENED.
WHEELSMarch 30, 2016
ALL THE WHEEL HUBS WENT BAD AT 40K MILES. THEY ALL MADE VERY LOUD VIBRATIONS WHILE DRIVING AT SPEEDS BETWEEN 25-75. THEY ARE SUPPOSED TO LAST 300K. NOT COVERED UNDER ANY WARRANTY.
ELECTRICAL SYSTEMMarch 27, 2016
WHILE DRIVING, THE RADIO SCREEN SHUTS OFF AND ON, SERVICE STABILITRAK WARNING COMES ON FOR 2 SECONDS THEN GOES AWAY. WHILE PARKED, THE TRUNK OPENED AUTOMATICALLY TWICE. DEALERSHIP RESET THE ELECTRICAL AND THE PROBLEM IS STILL OCCURRING. BASED ON MANY OTHER COMPLAINS AND THE PROBLEM HAS NOT BEEN RESOLVED, THIS VEHICLE IS A LEMON. I WANT MY MONEY BACK!
STEERINGMarch 16, 2016
STEERING LOCKED UP WHILE DRIVING DOWN ROAD. CAUSING AN ACCIDENT. WHILE DRIVING AT ABOUT 35MPH. STEERING WHEEL LOCKED UP ON ME AND I COULD NOT TURN AT A CURVE CAUSING ME TO SLAM ON BRAKES AND SLID OFF OF A DIRT ROAD INTO A DITCH AND TREE LINED AREA. DO HAVE POLICE REPORT AS WELL.
Crash reported
NHTSA #10849912STEERING,ELECTRONIC STABILITY CONTROL (ESC)March 6, 2016
I WAS TURNING WHEN THE INFORMATION CENTER WENT BLANK AND THE SERVICE POWER STEERING LIGHT CAME ON. IT BECAME VERY DIFFICULT TO STEER THE CAR. I PULLED OVER, TURNED THE CAR OFF, LOOKED UNSET THE HOOD. WHEN I RESTARTED IT WAS FINE. SPORADICALLY OVER THE PAST SEVERAL MONTHS THE INFO CENTER WOULD BLIP OUT AND THE SERVICE STABILITRAK LIGHT WOULD COME ON. THE DEALER COULD NEVER REPLICATE THE ISSUE. IT NEVER INVOLVED THE STEERING UNTIL NOW.
ELECTRONIC STABILITY CONTROL (ESC)March 5, 2016
THE CARS RADIO SCREEN WILL GO OUT AND THE STABILI CHECK COMES ON IT HAS HAPPENED MULTIPLE TIMES AND SOMETIMES WITH THAT THE CHECK ENGINE LIGHT WILL COME ON IT HAS HAPPENS ON ALL ROADS HIGHWAYS AND CITY ROADS IN MOTION AND WHEN STOPPED HAVE HAD AN INCIDENT WHEN THE CAR WOULD NOT TURN ON NOTHING WOULD WORK NOT EVEN THE LOCKS FROM INSIDE THE CAR HAVE HAD A LOT OF ISSUES WITH THIS CAR OTHER THAN JUST THIS AND I HAVE NOT EVEN HAD IT A YEAR
ENGINEMarch 3, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE VEHICLE WAS BEING DRIVEN IN A DARK ROAD AND AFTER SEVERAL ATTEMPTS, IT WAS ABLE TO RESTART. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AND THE PARKING ASSIST SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE NEGATIVE TERMINAL CABLE. THE CONTACT STATED THAT A WEEK LATER, THE VEHICLE FAILED TO START AND WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE LEFT DRIVER'S SIDE REAR PARKING ASSIST MODULE HAD WATER IN IT AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINEFebruary 5, 2016
INTERMITTENTLY THE ANTI-THEFT LIGHT GOES ON, WITHOUT WARNING AT AN HIGH SPEEDS OR WHEN PARKED AND SHUTS DOWN ALL SYSTEMS, IMMOBILIZING THE CAR. THIS INCLUDES THE RADIO, STEERING, MOTOR. TWO DAYS AGO I WAS DRIVING AND THIS HAPPENED, THE CAR SHUT DOWN, I COULDN'T STEER OR DRIVE THE CAR, A VERY DANGEROUS SITUATION. THIS HAS ALSO HAPPENED WHEN TRYING TO START THE CAR, THE ANT-THEFT SYSTEM SHUTS DOWN THE CAR. THERE IS NO WAY TO KNOW WHEN THIS WILL HAPPEN. WHEN TAKEN TO AUTO DEALER, THE CAR WORKS FINE. THE CAR HAS 66,000 MILES. THIS HAS HAPPENED AT LEAST 6 TIMES, BUT THE LAST ONE WAS THE WORST, TRAVELLING AT HIGH SPEED AND LOSING CONTROL OF THE CAR. WHAT HAPPENED IS SIMILAR TO WHAT HAPPENED WITH THE IGNITION SWITCH IN COBALTS WHERE THE CAR JUST STOPPED, THAT IS PRETTY MUCH WHAT HAPPENED WITH ME.
POWER TRAIN,VEHICLE SPEED CONTROL,SERVICE BRAKESJanuary 25, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT A HIGH RATE OF SPEED, THE VEHICLE LOST POWER. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, BUT THE VEHICLE HESITATED BEFORE ACCELERATING. IN ADDITION, WHILE THE VEHICLE WAS IDLING, THE ABS AND MULTIPLE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)January 6, 2016
IN A CONVERSATION WITH THE SERVICE DEPARTMENT AT STEVE RAYMAN OF SMYRNA, GA HE SAID THE NEGATIVE BATTERY CABLE CAUSED THE PROBLEMS WITH THE INSTRUMENT PANEL, GAUGES, AND THE STEERING WHEEL JERKING TO THE LEFT. I CHOSE TO CONTACT GENERAL MOTORS BECAUSE I JUST COULD NOT BELIEVE A NEGATIVE CABLE COULD CAUSE SUCH PROBLEMS. AS MENTIONED EARLIER, GM PERSONNEL TOLD ME THAT THREE REMEDIES MADE UP SPECIAL COVERAGE 14311' 1, NEGATIVE BATTERY CABLE NEEDS REPLACEMENT. 2. VOLTAGE REGULATOR NEEDS ADJUSTMENT 3. A SCREW NEEDS TO BE TIGHTENED. IN A SECOND CONVERSATION WITH STEVE RAYMAN PERSONNEL AND GM, BOTH SAID IT WAS THE CABLE AND NOT THE VOLTAGE REGULATORS. THE CAR HAD BEEN IN MY GARAGE FOR THE LAST FEW DAYS WITH A DEAD BATTERY. THIS MORNING I JUMP-STARTED THE VEHICLE; SO, WE CAN ASSUME THE ALTERNATOR WAS WORKING PROPERLY BECAUSE THE CAR CONTINUES TO RUN AFTER DISCONNECTING THE BATTERY CABLES. I DROVE TO THE STORE IN ORDER TO PURCHASE AND REPLACE THE BATTERY I NOTICED THE BATTERY VOLTAGE WAS READING 15.1 VOLTS. AFTER REPLACING THE BATTERY, I WAS RETURNING HOME AND NOTICED THE BATTERY VOLTAGE FLUCTUATED FROM 14.7 WHILE IDLING TO 14.8 WHILE DRIVING. MY QUESTION TO YOU THE ALTERNATOR APPEARS TO WORKING CORRECTLY BY PROVIDING ELECTRICAL POWER TO OPERATE THE CAR WHILE USING A DEAD BATTERY. IF THERE WERE A POWER FLUCTUATION, WOULD IT BE REASONABLE TO ASSUME THE VOLTAGE REGULATOR COULD BE THE PROBLEM. COULD ERRATIC VOLTAGE CAUSE THE INSTRUMENTS TO GO HAYWIRE AND COULD LEAD TO THE CAR'S ENGINE TURNING OFF? COULD SUCH AN OCCURRENCE CAUSE A CATASTROPHE ACCIDENT AND RISK THE LIVE OF ALL VEHICLE OCCUPANTS?
VISIBILITYJanuary 6, 2016
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE WINDOWS STARTED TO FOG UP AND THE CONTACT NOTICED THAT THE BLOWER MOTOR FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHERDecember 26, 2015
THE COMPUTER SYSTEM GOES ON AND OFF AT RANDOM, WHICH CAUSES MALFUNCTIONS IN OTHER AREAS, PARTICULARLY THE POWER STEERING AND SECURITY SYSTEM. MY POWER STEERING HAS GONE OUT MULTIPLES TIMES, CAUSING NEAR ACCIDENTS. THE SECURITY SYSTEM ALSO LOCKED UP DUE TO THE COMPUTER, AND IT TOOK 15 MINUTES TO GET IT STARTED IN THE ARIZONA HEAT. THE POWER STEERING ISSUE IS INCREDIBLY DANGEROUS.
UNKNOWN OR OTHER,ENGINEDecember 10, 2015
VERY STRONG ODOR OF COOLANT INSIDE THE CAR, BROUGHT IT IN TO THE DEALER AND THEY HAVE REPLACED THE WATER PUMP, HEATER CORE, DID A PRESSURE TEST ON THE COOLANT SYSTEM AND DID A SCAB JOB OF RUNNING A HOSE FROM MY RESERVOIR TANK TO UNDER THE CAR. I'M STILL GETTING COOLANT VAPORS INTO THE CAR. DEX-COOL HAS A SAFETY WARNING ABOUT BREATHING ANTIFREEZE VAPORS. INHALATION: AVOID BREATHING VAPORS OR MISTS. HIGHER TEMPERATURES MAY GENERATE VAPOR LEVELS SUFFICIENT TO CAUSE ADVERSE EFFECTS.
STEERING,ENGINE,FUEL/PROPULSION SYSTEM,VISIBILITY/WIPERDecember 4, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER A SAFETY RECALL RELATED TO THE ELECTRICAL SYSTEM AND THE TECHNICIAN STATED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE TECHNICIAN ALSO INFORMED THE CONTACT THAT THE WATER PUMP HOUSING WAS CRACKED AND NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. WHEN THE HEATER WAS ACTIVATED, AN ODOR OF ANTIFREEZE AND FUEL EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINENovember 9, 2015
ENGINE OVERHEATED. TECH FOUND COOLING FAN NOT COMING ON. TECH FOUND COOLING FAN CONNECTOR MELTED. TECH USED POWER PROBE TO SEND 12 VOLTS TO COOLING FAN MOTOR. BLEW THE CIRCUIT BREAKER IN THE PROBE. MOTOR FAULTY. TECH SUGGEST NEW COOLING FAN MOTOR & PIGTAIL ASSEMBLY TO REPAIR. THE ABOVE DESCRIPTION IS WORD FOR WORD FROM THE REPAIR INVOICE. THE REPAIR SHOP ALSO TOLD US THIS WAS A PRETTY SERIOUS DEFECT AND COULD HAVE CAUSED THE VEHICLE TO CATCH ON FIRE.
SERVICE BRAKESNovember 4, 2015
WE BOUGHT THIS CAR BRAND NEW OFF THE LOT AND THE BRAKES HAVE SQUEALED SINCE WE BOUGHT THE VEHICLE FEB 2014. WE HAVE TAKEN IT IN SEVERAL TIMES AND THEY CAN'T FIND ANYTHING WRONG, THEY SAY IT'S THE TYPE OF BRAKES AND SOMETIMES THEY DO SQUEAL ESPECIALLY IF HUMID OR WET. NOW YESTERDAY SOMEONE SLAMMED ON THEIR BRAKES IN FRONT OF ME. LUCKILY I WAS FAR ENOUGH BACK (ABOUT 4 CAR LINKS) THAT I DIDN'T HIT THEM. WHEN I SLAMMED ON MY BRAKES, THE PEDAL WENT TO THE FLOOR AND NOTHING HAPPENED! I LET UP AND TRIED AGAIN AND GOT SOME BRAKE, BUT STILL NOT LIKE IT SHOULD. I COULD NOT GET THE PROBLEM TO DUPLICATE, WHEN I TRIED, THE BRAKES WORKED FINE. I WAS DRIVING ON DRY PAVEMENT ON A HIGHWAY AT 45 MPH, THERE WAS NO REASON FOR THIS TO HAPPEN. THE CAR HAS 19870 MILES ON IT. THIS ISSUE COULD HAVE KILLED ME AND LEFT 4 CHILDREN WITH NO MOTHER! I SEE TONS OF ISSUES FOR THIS FROM 2011-2014 CRUZE VEHICLES, WHEN IS CHEVY AND GM GOING TO DO SOMETHING ABOUT THIS INSTEAD OF HIDING UNDER A ROCK AND CALLING US ALL LIARS?! SOMEONE IS GOING TO BE KILLED!
AIR BAGSOctober 20, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65-70 MPH, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE HAD TO BE TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash reported1 injury(ies)
NHTSA #10783701SERVICE BRAKESSeptember 23, 2015
WHEN I SPEED IN THE HIGHWAY I FEEL THAT THE BRAKES ARE SHAKING
ELECTRICAL SYSTEMSeptember 8, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A STOP LIGHT AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
VISIBILITYAugust 14, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE GLASS SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 72,686.
ENGINEAugust 13, 2015
RECEIVED A RECALL LETTER ON THE EMISSION,TOOK VECHILE TO DEALERSHIP,REPROGRAMMED EMISSION,2 WEEKS LATER ENGINE LIGHT CAME ON VECHILE WAS RUNNING FINE UNTIL RESET OF EMISSION,CALL DEALERSHIP,TOOK CAR IN FOR SECOND REPROGRAMMING,SAME ISSUE WITH ENGINE LIGHT.
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINEAugust 7, 2015
MY VEHICLE LOOSES POWER, ENGINE LEAKS, HAVE A NUMBER OF DIFFERENT PROBLEMS WITH THE KEY IN THE SWITCH....THE VEHICLE STARTED SMOKING AND CAUGHT ON FIRE THAN LOOSES POWER ALL THE TIME. I AM AFRAID TO DRIVE THIS CAR BECAUSE I TRAVEL WITH MY FAMILY I HAVE THREE CHILDREN.
Crash reportedFire reported
NHTSA #10747079STEERING,ELECTRICAL SYSTEMAugust 1, 2015
I HAD AN ISSUE STARTING THE CAR A WEEK AFTER PURCHASING IT IN FEBRUARY. RANDOM WARNING LIGHTS WOULD TURN ON AND OFF. I READ THROUGH THE OWNERS MANUAL AND IT SAID IT MAY BE A SECURITY ISSUE IF THE KEY ISN'T CLEAN. I CLEANED THE KEY IT SEEMED TO HAVE FIXED THE PROBLEM BUT AFTER A FEW MONTHS IT CAME BACK BRIEFLY AND I'D CLEAN THE KEY AND IT WOULD BE FINE. ON THE MORNING OF JULY 30TH THE CAR GRINDED THE GEARS AND THEN HAD TROUBLE STARTING AS IF THE BATTERY WERE DEAD. THE KEY WAS CLEAN. AFTER A COUPLE TRIES IT STARTED. LATER THAT DAY THE POWER STEERING ALERT CAME ON AND THE ENGINE BOGGED DOWN AND I LOST CONTROL OF THE VEHICLE FOR A BRIEF MOMENT. THE LIGHT WENT BACK OFF AND IT WORKED FINE FOR THE REST OF THE DAY. THE NEXT DAY AFTER RUNNING FINE ALL DAY WHILE ON AN EXIT RAMP OF A HIGHWAY MULTIPLE ALERTS BEGAN GOING OFF AND ALL THE WARNING LIGHTS CAME ON AND A MOMENT LATER THE CAR STALLED. IT WOULD NOT EVEN CRANK TO RESTART. THE REAR CAUTION LIGHTS WOULD NOT WORK UNLESS THE KEY WAS TURNED. THE RADIO AND DASH WORK AND LIGHT UP BUT THE POWER WINDOWS WOULDN'T OPERATE.
UNKNOWN OR OTHERJuly 30, 2015
I HAVE BEEN HAVING AN ISSUE WITH MY VEHICLE ON AND OFF. IT SEEMS TO BE HAPPENING MORE OFTEN NOW. WHEN I SHIFT MY VEHICLE INTO PARK AND TURN OFF MY CAR USING THE PUSH TO START BUTTON, A MESSAGE ON THE DASHBOARD SHOWS UP THAT SAYS "SHIFT TO PARK" EVEN THOUGH I ALREADY SHIFTED IT TO PARK. I HAVE TRIED RESTARTING IT AND TRYING TO GET THE MESSAGE TO DISAPPEAR TRYING TO SEE IF THE EMERGENCY BREAK WAS THE ISSUE. I BELIEVE THIS HAS SOMETHING TO DO WITH THE GEAR SHIFTER AND AM AFRAID THAT THIS COULD CREATE A SAFETY CONCERN THE LONGER IT CONTINUES BECAUSE MY DASHBOARD SEEMS TO BE DISPLAYING AN INACCURATE MESSAGE. I TRIED TO SEARCH FOR RECALLS ON MY VEHICLE BUT DID NOT FIND ANY FOR THIS ISSUE; HOWEVER, I FOUND A RECALL ON THE 2014 CHEVROLET CRUZE (RECALL# 14048) THAT SEEMS TO BE A SIMILAR ISSUE THAT I AM EXPERIENCING WITH MY VEHICLE WHICH IS THE SAME MAKE AND MODEL BUT JUST A YEAR OLDER. I HAVE ALSO FOUND PLENTY OF COMPLAINTS ONLINE FROM OTHER 2013 CRUZE OWNERS AND BELIEVE THAT THE RECALL SHOULD APPLY TO THE 2013 MODEL AS WELL.
AIR BAGSJuly 27, 2015
AIRBAG INFORMATION LIGHT SAYS 'AIRBAG OFF' WHEN MY 105-POUND WIFE OCCUPYS THE SEAT. THE LOCAL DEALER TELLS ME YOU HAVE TO WEIGH 130 POUNDS TO ACTIVATE THE AIRBAG.
ELECTRICAL SYSTEMJuly 21, 2015
MULTIPLE TIMES, ABOUT 6 TIMES NOW. WITH KEY IN IGNITION BUT CAR TURNED OFF, AND I MADE SURE CAR WAS OFF, CAR INGINE TRIES TO START UP.
STEERINGJuly 20, 2015
FOR ABOUT 5 MILES THE WARNING FOR POWER STEERING WAS ON I WOULD LIKE TO REPORT THIS AS OTHERS ARE ASKING FOR A RECALL ON THIS AT THE TIME I DID NOT HAVE A PROBLEM DRIVING BUT I AM CONCERNED IF THIS HAPPENS AGAIN THE TRACTION LIGHT WAS ON AT THE SAME TIME
POWER TRAINJuly 16, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE PARKING, THE VEHICLE SHUT OFF INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 70,000.
AIR BAGSJune 30, 2015
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL CAUSING SIGNIFICANT DAMAGE TO THE FRONT END OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DURING THE CRASH, THE DRIVER SUSTAINED A RIGHT HIP INJURY, THE FRONT PASSENGER SUSTAINED A RIGHT ARM, RIGHT HIP, AND RIGHT KNEE INJURY. THE REAR PASSENGER SEAT OCCUPANT SUSTAINED A MINOR HEAD INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 37,000.
Crash reported2 injury(ies)
NHTSA #10731239SERVICE BRAKESJune 30, 2015
THE BRAKES DO NOT WORK AFTER STARING CAR. IN REVERSE AFTER YOU TAKE CAR OUT OF GEAR. VERY LIMITED BRAKEING TO STOP THE CAR. THIS HAS BEEN A PREVIOUS RECALL IN BOTH THE 2011, 2012 YEAR MODELS. SEEMS TO BE A ISSUE ON 2013 MODEL YEAR AS WELL. IT HAPPED AS SOON AS THE BUMPER TO BUMPER WARRANTY RAN OFF. DEALERS WANT TO CHARGE A STEEP PRICE TO DIAGNOSE THE PROBLEM. I FEEL LIKE THIS IS A VERY IMPORTANT AND VERY DANGEROUS ISSUE THAT CHEVROLET NEEDS TO ADDRESS AS WELL IN THE 2013 YEAR MODEL.
SERVICE BRAKESJune 26, 2015
I WAS SLOWING DOWN FOR STOP LIGHT AND VEHICLES IN FRONT OF ME. THE VEHICLES IN FRONT OF ME STOPPED SUDDENLY, AND I PRESSED ON THE BRAKE PEDAL, BUT THE VEHICLE WASN'T SLOWING/STOPPING; I THEN PULLED THE EMERGENCY BRAKE HANDLE AND MY VEHICLE STOPPED, BUT UNFORTUNATELY IT WAS TOO LATE. I WAS AT LEAST 3-5 CAR LENGTHS AWAY FROM THE VEHICLE IN FRONT OF ME. I ENDED UP CRUSHING IN THE GRILLE IN WHICH PUSHED THE RADIATOR BACK AND THEN IT BROKE THE THERMOSTAT HOUSING AND LOST ANTIFREEZE SOON LATER WHEN DRIVING; ALL THIS BECAUSE OF NO BRAKES, AND STRIKING THE RECEIVER HITCH COVER ON THE VEHICLE IN FRONT OF ME. ALL IN ALL $2K IN DAMAGE TO MY VEHICLE, AND UNDRIVEABLE. THE MAIN BRAKES DIDN'T REACT UPON PRESSING, THIS IS WAY WEIRD SINCE I'VE OWNED THE VEHICLE SINCE NEW, TO DATE NEVER NOTICED ANYTHING OUT OF THE ORDINARY. NOW, THE WEATHER WAS "HOT", IT WAS AROUND 95F AND HUMID, THE PAVEMENT WAS DRY WITHOUT RAIN. OF COURSE THE POLICE OFFICER THAT DID THE REPORT SAID THAT ALOT OF THESE MINOR FENDER BENDERS HAPPEN AT THIS SET OF STOP LIGHTS DAILY/WEEKLY DUE TO THE LIGHTS BEING TOO QUICK, AND DISTRACTED IN A HURRY DRIVERS; AND I WAS JUST A VICTIM OF CIRCUMSTANCE, BUT MY BRAKES FAILED ALSO. I AM A FAN OF THE CHEVROLET CRUZE, BUT "WOW" THIS HAPPENED, AND POSSIBLY THE BEGINNING OF ANOTHER RECALL FOR A FAULTY BRAKE/ABS SYSTEM SINCE THE EMERGENCY BRAKES DID WORK (DRUM BRAKES). THE INSURANCE COMPANY DID SAY THAT THE CAR WILL BE RAN THROUGHT THE SHOP TO CHECK THE BRAKE SYSTEM.
Crash reported
NHTSA #10730582POWER TRAINJune 21, 2015
THE CAR BOGS DOWN IN FIRST GEAR, THIS IS A MANUAL TRANSMISSION, CAR HAS POOR POWER. THIS ALSO GIVES THE AUTOMATICS POOR POWER. THE SPARK PLUGS ARE NOT GAPPED OUT OF FACTORY. I JOINED CRUZETALK FORUMS AND MANY PEOPLE HAD THE SAME PROBLEM. 2013 CRUZE LS MT IS SUPPOSED TO HAVE .028 GAP SPARK PLUGS. I TOOK IT TO THE DEALER AND TOLD THEM. THEY RETURNED IT IN AN HOUR AND SAID THEY REGAPPED THEM FOR ME. THE PROBLEM PERSISTED. I BOUGHT THE TOOLS AND TOOK THEM OUT AND THEY WERE SET TO .025, .021, .023, .025. THE PLUGS ARE WAY OFF MARK AND THE DEALERSHIP LIED. I REGAPPED THEM TO .028 AND THE CAR NEVER RAN BETTER.
VISIBILITY/WIPERJune 21, 2015
AFTER USING THE AIR CONDITIONER, EVEN FOR JUST A COUPLE MINUTES, AND TURNING IT OFF, THE WINDOWS BECOME FOGGED UP AND THE AIR IS VERY STUFFY AND WONT GO AWAY FOR AT LEAST HALF AN HOUR WITH ALL THE WINDOWS OPEN AND AIR BLOWING THROUGH THE SYSTEM.
POWER TRAINJune 21, 2015
EVEN WITH THE CLUTCH FULLY DEPRESSED, THERE IS OFTEN GRINDING BETWEEN GEARS, ESPECIALLY IN 1ST TO 2ND GEAR. I'VE BEEN EXPERIENCING THIS SINCE AT LEAST AROUND 5K MILES AND HAVE TOLD CHEVY ABOUT IT SINCE THEN. THEY REFUSED TO INSPECT IT. ALSO SOMETIMES WHEN DRIVING ON THE HIGHWAY UP A HILL IN 4TH, 5TH, OR 6TH GEAR I WILL SMELL THE CLUTCH. FINALLY AT 65K MILES WHILE DRVING ON THE FREEWAY WITHOUT MY FOOT ON THE CLUTCH, DRIVING A SMOOTH 65 MPH FOR ABOUT 20 MINUTES, STARTED SMELLING THE CLUTCH, THEN THE CLUTCH STOPPED WORKING AND WOULD PUSH TO THE FLOOR AND I COULDN'T CHANGE GEARS. THE DEALERSHIP SAID THE CLUTCH MELTED BECAUSE I WAS RIDING THE CLUTCH. I CAN'T BELIEVE THEY BLAMED IT ON ME. I WASN'T EVEN USING THE CLUTCH. IT HAS ALWAYS HAD PROBLEMS SINCE I BOUGHT THE CAR BRAND NEW AND NOBODY WOULD LISTEN TO ME.
STEERING,UNKNOWN OR OTHERJune 11, 2015
MY DAUGHTERS CHEVY CRUISE POWER STEERING LIGHT CAME ON AND IT BECAME DIFFICULT FOR IT TO STEER. SHE TURNED IT OFF AND IT WORKED FINE. SHE MADE APPOINTMENT AT DAY CHEVROLET IN MONROEVILLE AND THEY COULD NOT FIND A PROBLEM. ALSO, THEY SAID THAT THEY HAD NEVER HEARD OF SUCH A PROBLEM. AFTER SHE LEFT IT HAPPENED AGAIN. WE GOOGLED THE PROBLEM AND FOUND IT HAS HAPPENED A LOT OF TIMES WHAT SHOULD WE DO? I DON'T WANT MY DAUGHTER IN AN ACCIDENT AND INJURED OR KILLEDTO
ELECTRICAL SYSTEMJune 9, 2015
MY CRUZE DIED ON THE RESTAURANT PARKING LOT IN THE MIDLE OF THE BUSY FRIDAY. CAME OUT TO DRIVE , PUT THE KEY IN TO THE IGNITION, TURNED TO START AND "BOOM" EVERYTHING WENT OUT. NO POWER WAS COMMING TO ANY LITTLE OR VITAL COMPONENT OF THE CAR! CHECKED THE BATTERY - WAS GOOD! TRYED TO PULL THE KEY OUT - NO WAY! IT WAS ALMOST LIKE GLUED INSIDE THE IGNITION LOCK! EVERYTHING REMAINED DARK FOR SOME TIME, I COULD NOT RETRIVE A SINGLE SIGNAL SO HAD TO TOW TO NEAREST CHEVROLET DEALERSHIP. NO WORD ON IT YET!
STEERING,ENGINEMay 29, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,592.
TIRESMay 9, 2015
WE HAVE APPROXIMATELY 28000 MILES ON OUR 2013 CHEVROLET CRUZE. TODAY, WE WERE RETURNING FROM A TRIP TO SEE FAMILY ABOUT 70 MILES AWAY AND SUFFERED A TIRE FAILURE. THE TIRE RIPPED IN THE SIDEWALL. I REPLACED IT WITH THE SPARE AND DRIVE CAREFULLY AVOIDING HIGHWAYS ON THE ROUTE HOME. UPON ARRIVING, I PROMPTLY CHECKED THE OTHER TIRES. I ALSO SEE SIGNS OF A SIMILAR SIDEWALL FAILURE BEGINNING ON THE OTHER FRONT TIRE! I LUCKILY NOTICED THE TIRE PRESSURE DROPPING AND AVOIDED A BARI ONE BLOWOUT. AFTER SEEING THE OTHER FRONT TIRE I REALIZE WE ARE LUCKY TO HAVE MADE IT HOME AND THE CAR IS PARKED UNTIL MONDAY WHEN I CAN CALL GOODYEAR AND CHEVROLET. WE WERE TRAVELING WITH OUR 7 MONTH OLD SON. I CAN'T BELIEVE THE WE RISKED HIS LIFE WITH THESE TIRES! A QUICK WEB SEARCH SHOWED ISSUES WITH CHEVY VOLTS WITH GOODYEAR ASSURANCE FUEL MAX ALSO. A SIDEWALL ISSUE AS WELL! THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT OR KILLED.
ELECTRICAL SYSTEM,ENGINEApril 23, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE RADIO TURNED ON AND OFF INTERMITTENTLY, THE GAUGES FLUCTUATED, AND THE INTERIOR LIGHTS AND HEADLIGHTS TURNED ON AND OFF INTERMITTENTLY. THE CONTACT STATED THAT THE ENGINE STALLED. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION, THE KEY DID NOT RELEASE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
STEERINGApril 17, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT 25 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,699.
VEHICLE SPEED CONTROL,EQUIPMENT ADAPTIVE/MOBILITY,ENGINEApril 8, 2015
THE VEHICLE SURGES WHEN FOOT IS ON THE BRAKE & IT IS BECOMING A STRUGGLE TO KEEP IN BRAKE MODE. FEELS AS IF CAR IS GOING TO TAKE OFF. ALSO, WHEN DEFROST IS ON, IT WILL TURN ITSELF OFF WITH WARNING FLASHING 'A/C OFF DUE TO HIGH ENGINE TEMP' AIR CONDITIONING IS NOT EVEN ON...THE HEAT IS. THIS IS AN ONGOING ISSUE THAT GM CANNOT SEEM TO FIND WHAT THE PROBLEM IS. *TR
ENGINE AND ENGINE COOLINGApril 4, 2015
I HAVE ALWAYS SMELLED SOMETHING STRANGE CIRCULATING IN MY CAR EVER SINCE I FIRST DROVE IT. .MY MOTHER (WHO HAS A 2012 CHEVY CRUISE) WAS RIDING IN MY CAR AND ASKED ME WHAT THE SMELL WAS AND I TOLD HER THAT IT HAS ALWAYS SMELLED LIKE THAT. I REALIZED THAT IT ISN'T A NORMAL SMELL AND REALIZED THAT IT IS MOST LIKELY A ENGINE COOLANT SMELL AND MY BE UNHEALTHY TO BE BREATHING. BROTHER HAS A 2014 CHEVY CRUISE , WE ARE BIG FANS OF THE CRUISE AND I AM DISAPPOINTED TO BE REPORTING THIS. *TR
AIR BAGS,SEAT BELTSApril 3, 2015
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE REAR OF A THIRD VEHICLE. NEXT, A FOURTH VEHICLE MADE CONTACT WITH THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE VEHICLE A SECOND TIME. DURING THE INCIDENT, THE SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE OCCUPANTS. THE AIR BAGS FAILED TO DEPLOY ALTHOUGH THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END AND WAS DESTROYED. DURING THE INCIDENT, THE CHECK AIR BAG WARNING SENSOR ILLUMINATED AND A STRANGE ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER SUSTAINED A CONCUSSION, HEAD, NECK, AND UPPER TORSO INJURIES. THE PASSENGER SUFFERED A CONCUSSION, HEAD, NECK, AND BACK INJURIES. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.
Crash reported2 injury(ies)
NHTSA #10703463ELECTRICAL SYSTEMApril 3, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, THE GAUGES AND THE METERS ON THE INSTRUMENT PANEL FAILED. THE CONTACT STATED THAT THE PARKING ASSIST, SERVICE BATTERY TERMINAL WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT BOTH SIDE OBJECT DETECTION SYSTEMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
STEERING,ELECTRICAL SYSTEMApril 1, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 2 MPH AND TRYING TO MAKE A U-TURN, THE POWER STEERING SEIZED AND THE VEHICLE CAME TO STOP. ALL THE WARNING LAMPS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
ENGINE AND ENGINE COOLINGMarch 25, 2015
THE CAR JERKS CONTINOUSLY WHOLE SITTING AT RED LIGHTS AND STOP SIGNS. IT'S SO BAD THAT IT FEELS LIKE IT WILL HIT THE CAR IN FRONT OF ME IF I DON'T HAVE MY FOOT ON THE BRAKE. *TR
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROLMarch 18, 2015
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF MOMENTARILY, WITH THE CRUISE CONTROL SET. *SMD
SUSPENSION,TIRES,WHEELSMarch 16, 2015
VEHICLE BEGAN WITH SQUEAKING NOISE AS I DROVE HOME AND WHEN HAVING IT CHECKED OUT, I WAS TOLD I NEEDED NEW STRUTS AND THE TIRES HAD WORN OUT DUE TO STRUTS. THE VEHICLE IS A 2013 CHEVROLET CRUZE LT WITH GOOD DRIVING AND 37,000-40,000 HIGHWAY MILES. NEVER HAD STRUTS WEAR OUT ON A VEHICLE THIS EARLY. *TR
POWER TRAINMarch 12, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A COMPLETE STOP ON AN INCLINE, THE VEHICLE ROLLED BACKWARDS UNEXPECTEDLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS ON AN INCLINE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE WAS EQUIPPED WITH A SECOND GENERATION TRANSMISSION WHICH EXHIBITED THE CHARACTERISTICS THAT WERE NORMAL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.
ELECTRICAL SYSTEM,EQUIPMENTMarch 6, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A WARRANTY LETTER FROM THE MANUFACTURER FOR THE BATTERY CONNECTIONS. THE VEHICLE WAS REPAIRED, BUT THE AIR CONDITIONING FAILED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
VISIBILITYMarch 2, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DEFROSTER FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BLEND DOOR FAILED TO OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,300. UPDATED 4/16/15*CN UPDATED 04/21/15*JB
ELECTRICAL SYSTEMFebruary 19, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE KEY WAS IN THE OFF POSITION, THE VEHICLE STARTED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000. UPDATED 04/06/15*LJ
POWER TRAINFebruary 12, 2015
2013 CHEVROLET CRUZE HAS SURGE. IT FEELS SIGNIFICANTLY WORSE IN HER VEHICLE AT 40,000 MILES. ..UPDATED 02/12/15*BF
ELECTRICAL SYSTEMFebruary 9, 2015
RADIO WILL SHUT OFF AND TURN BACK ON. IF BLINKER IS ACTIVATED AT TIME THE BLINKER WILL ALSO QUIT WORKING. I CAN GO AN ENTIRE TRIP WITHOUT IT DOING IT, OR IT CAN HAPPEN EVERY MINUTE OR SO REPEATEDLY IN A TRIP. THIS IS NOT SAFE. *TR
ELECTRICAL SYSTEMJanuary 23, 2015
WHILE DRIVING THE LIGHTS IN THE RADIO BEGAN TO FLASH ON AND OFF AND RADIO WOULD ALSO COME ON AND OFF, THE WINDOWS BECAME STUCK WHILE TRYING TO ROLL THEM UP, LIGHTS WOULD GO ON AND OFF AS WELL. *TR
ELECTRICAL SYSTEMJanuary 20, 2015
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH WITH THE HEATING SYSTEM ACTIVATED, THERE WAS A ODOR OF FUMES EMITTING FROM THE VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
VEHICLE SPEED CONTROL,ENGINEJanuary 19, 2015
WHILE I WAS STOPPED AT A TRAFFIC LIGHT ALL OF A SUDDEN I RECEIVED THE FOLLOWING WARNINGS: STABILITRAC LIGHT, SERVICE TRACTION CONTROL LIGHT, THE ENGINE LIGHT CAME ON AND THE REDUCE ENGINE POWER WARNING. EVEN THOUGH THE WARNING STATED REDUCE ENGINE POWER, I COULDN'T DRIVE THE CAR. I TURNED THE CAR OFF TWICE, STILL NO POWER WHEN I APPLIED MY FOOT TO THE GAS PEDAL. I CALLED ON-STAR AND HAD MY CAR TOWED TO THE DEALERSHIP. THE THROTTLE BODY WAS REPLACED ON MY CAR, WHICH WAS COVERED UNDER WARRANTY. I NOTICED FROM SEVERAL COMPLAINT SITES THAT THE INCIDENT WITH SUDDEN LOSS OR REDUCED ENGINE POWER IS A COMMON PROBLEM WITH THE CRUZE. I'M A LITTLE AFRAID TO DRIVE MY CAR NOW FOR FEAR THAT THE INCIDENT WILL HAPPEN AGAIN AT A BUSY INTERSECTION. I HOPE THE PROBLEM WITH MY CAR IS RESOLVED WITH THE REPLACEMENT OF THE THROTTLE BODY. *TR
ELECTRICAL SYSTEM,AIR BAGS,STRUCTUREJanuary 10, 2015
I WAS DRIVING HOME AND HIT AN 8 POINT BUCK THAT WEIGHED ABOUT 180LBS HEAD ON THAT CAUSED DAMAGE FROM THE MIDDLE FRONT CENTER OF THE CAR EXTENDING TO THE DRIVERS SIDE OF THE CAR AND SMASHING UP INTO THE MOTOR. THE INSTRUMENT PANEL IMMEDIATELY ILLUMINATED TO SERVICE AIRBAG BUT THE AIRBAG NEVER DEPLOYED. I WAS TOLD IF I WAS GOING SLOWER, THE DEER WOULD HAVE WENT THROUGH THE WINDSHIELD. I COULD HAVE BEEN SERIOUSLY HURT SINCE THE AIRBAG DIDN'T DEPLOY. I BOUGHT THIS CAR BRAND NEW WITH ONLY 17 MILES ON IT. I HAVE DRIVEN IT FOR 2 YEARS AND NOW HAVE TO WONDER IF MY FAMILY AND I WERE PUT AT RISK FOR THE LAST TWO YEARS, WHILE TRAVELING TO OHIO, FROM IOWA AND OUT TO BOISE 3 TIMES. OF COURSE I WILL BE TOLD THERE IS NOTHING WRONG AND THE CAR WILL BE REPAIRED, AND I WILL BE FORCED TO CONTINUE DRIVING A CAR THAT I WON'T REALLY FEEL SAFE IN BECAUSE I WON'T KNOW FOR SURE IF THE AIRBAG SYSTEM IS FIXED, AND WILL WORK RIGHT IF THIS UNFORTUNATELY WILL EVER HAPPEN AGAIN. SOMEHOW THIS WILL BE PUSHED UNDER THE RUG AND THERE WILL BE NOTHING I CAN DO ABOUT IT. *TR
Crash reported
NHTSA #10671537POWER TRAIN,ELECTRICAL SYSTEMJanuary 9, 2015
I BOUGHT MY 2013 CRUZE IN JUNE 2014, WITH AROUND 40K MILES ON IT. IN SEPTEMBER THE CAR BEGAN HAVING ISSUES. AT FIRST IT WAS JUST THAT THE RADIO AND ALL DASH LIGHTS WOULD SHUT OFF. THEN I HAD MULTIPLE SERVICE LIGHTS THAT WOULD FLASH RANDOMLY. THOSE INCLUDED STABILITRAK, TRACTION CONTROL, POWER STEERING AND SECURITY SYSTEM. AT ONE POINT, WHILE DRIVING IN A PARKING LOT, MY POWER STEERING COMPLETELY LOCKED UP. MY CAR EVENTUALLY STOPPED STARTING. I WAS STRANDED AT SCHOOL AND HAD TO CALL A TOW TRUCK. WHEN THIS HAPPENED, MY KEY ACTUALLY GOT STUCK IN THE IGNITION. I WAS ABLE TO JUMP THE CAR AFTER SEVERAL MINUTES OF TRYING, BUT IT WOULD NOT KEEP POWER. I HAD IT TOWED TO THE DEALERSHIP, BUT THEY WERE NOT ABLE TO FIND ANYTHING WRONG WITH IT (NO CODES EVEN CAME UP ON THE COMPUTER) AND IT RAN JUST FINE FOR THEM. I DROVE THE CAR HOME, AND THE NEXT DAY HAD THE SAME PROBLEM. THIS TIME AFTER ABOUT 30 MINUTES OF TRYING TO GET THE CAR TO START, IT DID, SO I DROVE IT STRAIGHT TO A CHEVY SHOP. AGAIN, THEY COULDN'T FIND ANY CODES, BUT SAID THEY REPLACED SOME WIRING AND CLEARED THE COMPUTER. I DIDN'T HAVE ANYMORE PROBLEMS UNTIL LAST WEEK, WHEN IT ALL STARTED HAPPENING AGAIN. I'VE HAD THE POWER STEERING LOCK UP ON ME IN THE MIDDLE OF AN INTERSECTION! THE WEIRD THING IS, WHEN MY CAR DOESN'T WANT TO START, ALL I HAVE TO DO IS USE THE LITTLE ELECTRICAL KNOB THAT MOVES THE DRIVERS SIDE SEAT BACK AND FORTH, AND EVERYTHING FIRES UP. GM NEEDS TO FIGURE THIS OUT BECAUSE IT'S BOUND TO KILL SOMEONE! *TR
POWER TRAINDecember 30, 2014
MY VEHICLE WAS NOT FILED IN THE RECALL LIST BUT HAS THE SAME ISSUE AS A DRIVE TRAIN RECALL (13V452000). MY VEHICLE WHEN SHIFTING GEARS COMPLETELY LOST POWER AND NO LONGER GOES INTO 5TH OR 6TH GEAR. I HAVE TAKEN IT TO THE DEALERSHIP LIKE GM ASKED ME BUT UNFORTUNATELY THEY INFORMED ME THAT MY CLUTCH WAS NOT COVERED. TO ME THIS IS A BIG SAFETY ISSUES THAT COULD HAVE RESULTED IN MY FAMILY AND I BEING SERIOUSLY INJURED IF I WAS IN A DIFFERENT SITUATION. I WOULD LIKE TO SEE MY VEHICLE BE FIXED LIKE ALL THE OTHER VEHICLES THAT WAS RECALLED WITH THIS SAME ISSUES, I DON'T SEE WHY IF THE ISSUES ISN'T DIFFERENT WHY MY VEHICLE SHOULD BE EXCLUDED. *JS
AIR BAGS,STRUCTUREDecember 16, 2014
JUST A SHORT TIME AFTER I BOUGHT THIS CAR, WHICH I LOVE, I HIT A DEER. I WAS GOING 45 MPH AT THE TIME AND THE IMPACT DID $10,000 DAMAGE BUT THE AIR BAG DID NOT GO OFF. THANKFULLY I WAS NOT HURT AND I WAS WEARING MY SEAT BELT. TO THIS DAY THE CAR JUST ISN'T THE SAME. *TR
Crash reported
NHTSA #10664640STRUCTUREDecember 15, 2014
ROAD WAS ICY AND I SLID INTO A DUMP TRUCK THAT HAD ALREADY CRASHED INTO CEMETERY FENCE. *TR
Crash reported
NHTSA #10664448AIR BAGS,STRUCTUREDecember 15, 2014
THE ROAD WAS ICY AND I SLAMMED INTO BACK OF DUMP TRUCK THAT ALREADY CRASHED INTO FENCE OF CEMETERY,AND MY AIR BAGS NEVER DEPLOYED (I COULDV'E BEEN SERIOUSLY HURT) BUT I WASN'T. *TR
Crash reported
NHTSA #10664450EXTERIOR LIGHTING,AIR BAGS,STRUCTUREDecember 12, 2014
TRAVELING WEST AND AN EAST BOUND VEHICLE TURNED IN FRONT OF ME. THE OTHER DRIVER WAS TICKET FOR FAILURE TO YIELD AND ACCIDENT CAUSING BODILY INJURY. MY AIR BAGS DID NOT DEPLOY I SUSTAINED INJURIES TO MY CHEST, HIT MY HEAD ON DRIVERS SIDE WINDOW AND MY LEFT SHOULD AND RIBS WERE THROWN IN TO THE DOOR. *TR
Crash reported1 injury(ies)
NHTSA #10663948POWER TRAIN,ELECTRICAL SYSTEMDecember 11, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. AFTER INSERTING THE KEY IN THE IGNITION SWITCH, THE VEHICLE TURNED ON INDEPENDENTLY. THE CONTACT MENTIONED THAT THE TRANSMISSION SHIFTED INDEPENDENTLY FROM DRIVE INTO NEUTRAL ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. MAILED OUT 01/13/15*LJ
VEHICLE SPEED CONTROLDecember 3, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SPEED REDUCED WITHOUT WARNING AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE FAILURE RECURRED. THE CONTACT STATED THAT SHE HAD TO RESET THE COMPUTER AND WAS ABLE TO ACCELERATE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,300.
ENGINE AND ENGINE COOLINGNovember 29, 2014
WHILE DRIVING MY CAR WITH THE HEATER ON AND THE DIAL SET AT HIGH THE CAR DEVELOPED A HORRIBLE ANIT FREEZE SMELL. IT WAS SO BAD I HAD TO OPEN THE WINDOWS TO GET THE SMELL OUT OF THE CAR. IT DID NOT HELP WHEN I TURNED THE HEATER TO A LOWER SETTING. THIS PROBLEM SEEMS TO OCCUR MORE OFTEN WHEN THE HEATER IS SET ON HIGH. I TOOK IT TO THE DEALER BECAUSE I RECEIVED A LETTER FROM CHEVY STATING THERE MAY BE A PROBLEM WITH A COOLENT LEAK AROUND THE WATER PUMP. THEY SAID THEY FOUND A LEAKING RETURN HOSE THAT GOES TO THE TANK AND REPLACED IT. IT DID NOT FIX THE PROBLEM. I STILL SMELL ANTIFREEZE AND SOMETIMES IT IS SO BAD IT MAKES ME FEEL SICK. ITS HORRIBLE AND IF THEY CANT FIGURE THIS OUT I WILL HAVE NO CHOICE BUT TO GET RID OF THIS CAR! *TR
ELECTRICAL SYSTEMNovember 19, 2014
COMING TO STOP LIGHT DOING ONLY 15 MPH FROM WHERE I WAS COMING FROM AND ALL ELECTRICAL WENT DOWN. THE RADIO WAS STILL ON BUT COULDN'T : TURN UP/DOWN MUSIC, USE ANY CONTROLS ON STEERING WHEEL, THE INFOTAINMENT SCREEN WAS BLACK. HAD TO TURN THE CAR OFF AT A STOP LIGHT AND IT DIDN'T WANT TO START UNTIL I DID IT TWICE. AFTER THAT IT WAS FINE AND HASN'T DONE IT SINCE- BUT NOW I SEE OTHERS ARE HAVING SAME ISSUES. ALSO, NOTICE THE LIGHTS INSIDE DO SOMETIMES GET BRIGHTER THEN DULLER ON THEIR OWN- EVERYTHING INCLUDING THE DASHBOARD AND INFOTAINMENT CENTER. CAR ALSO DOES HAVE AN ODOR WITH THE HEAT ON. *TR
POWER TRAIN,VISIBILITYNovember 18, 2014
VEHICLE SURGES WHEN CAR IS IN IDLE POSITION (BREAKING). THIS VEHICLE WAS NOT IN AN ACCIDENT, HOWEVER DURING A SURGE THE CAR BUMPER WENT OVER A PARKING BLOCK THAT HAD A TIE ROD STICKING UP. WHEN I BACKED UP THE CAR, IT PULLED THE DRIVERS SIDE BUMPER AWAY FROM THE FRONT END. ALSO, AN ENGINE LIGHT GOES ON WHEN THE WINDOW DEFROSTER IS ON, STATING THAT THE AC IS BEING SHUT OFF (AC IS NOT ON, THE HEATER IS) AND SHUTS DOWN THE HVAC SYSTEM. *TR
ELECTRICAL SYSTEMNovember 11, 2014
DASH LIGHTS AND RADIO FLASHING OFF AND ON, NO SOUND WHEN SIGNAL IS ON. *TR
ELECTRICAL SYSTEM,EXTERIOR LIGHTINGNovember 9, 2014
I COULD SMELL COOLANT/ANTIFREEZE WHEN THE HEATER WAS ON AND THE TEMPERATURE WAS SET TO A HIGH SETTING. I DIDN'T THINK ANYTHING WAS WRONG, JUST THOUGHT IT MIGHT BE A BREAK-IN ISSUE. AS OF TODAY'S DATE NOV 9, 2014 I STILL CAN SMELL THE COOLANT SMELL WHEN THE HEATER IS ON. RECENTLY I RECEIVED A LETTER FROM GM CONCERNING POSSIBLE COOLANT LOSS. AT MY LAST SERVICE OF THE VEHICLE I ASKED THE DEALER TO CHECK FOR THIS PROBLEM. NOTHING WAS REPORTED TO ME FROM THE DEALER. I ASSUMED THAT THERE WAS NO PROBLEM. THE OTHER ISSUE I HAVE NOTICED IS DASH LIGHTS DIMMING OR BRIGHTENING ON THEIR OWN. THE LATEST PROBLEM WAS THAT THE CAR WOULD NOT START THIS MORNING. DROVE PERFECTLY YESTERDAY, THIS MORNING DEAD. JUMPED THE CAR AND EVERYTHING SEEMS FINE. MAKING AN APPOINTMENT WITH THE DEALER. NOTICED THAT THE COOLANT LEVEL IS ABOUT 3 INCHES LOW IN OVER FLOW TANK. LOOKED ON THE INTERNET ABOUT CRUZE CARS AND FOUND MANY POSTS ABOUT ELECTRICAL PROBLEMS. GM TELLS THEM ALL THAT THEY ARE NOT AWARE OF ANY ELECTRICAL PROBLEMS BUT YOU TUBE VIDEOS SHOW GAUGES AND RADIOS CUTTING OUT WHEN DRIVING. SOME VIDEOS DESCRIBE CARS SHUTTING DOWN WHEN DRIVING AND NOT RESTARTING. OTHERS HAVE SERVICE MESSAGES APPEARING ON THE INFORMATION SCREEN AND THE DEALERS FIND NOTHING WRONG. IT IS STARTING TO SOUND LIKE THE INFAMOUS JEEP GRAND CHEROKEE ELECTRICAL PROBLEMS. I AM SERIOUSLY THINKING IT IS TIME TO GET RID OF MY 2013 CRUISE AS THE FACTORY WARRANTY WILL EXPIRE SOON. CURRENT MILEAGE IS 27490 ON NOV 9, 2014. *TR
ENGINE AND ENGINE COOLING,STRUCTURENovember 5, 2014
I PURCHASED MY VEHICLE IN SEP 2013, APPROX NOV 2013 I BEGAN HAVING A HORRIBLE STRONG ODOR COMING FROM MY VEHICLE. WE SEARCHED TO SEE IF AN ANIMAL WAS IN IT. I THOUGHT MAYBE IT WAS MY SON'S FEET & MADE HIM CHANGE SOCKS. IT GOT WORSE & WAS REALLY STRONG WHEN DEFROST, HEAT & VENT WERE ON. I TOOK IT IN TO THE DEALERSHIP & THEY LOOKED AT IT, OF COURSE THAT DAY THEY COULDN'T GET THE SMELL TO OCCUR ALTHOUGH IT DID ON THE WAY THERE. I WENT A COUPLE MORE WEEKS & IT GOT WORSE. FINALLY, I TOOK THE CAR IN FOR OIL MAINTENANCE & ADVISED AGAIN THAT THE SMELL WAS HORRIBLE. THE SERVICE MANAGER AT THE TIME SAID IT WAS A COMMON CHEVROLET PROBLEM. THERE IS A LEDGE UNDER THE HOOD, UNDER THE WINDOW & CONDENSATION FROM DEFROST OR RAIN, ETC. SITS & DOESN'T DRAIN CAUSING THE WATER TO MILDEW & BECOME STAGNANT. HE TOLD ME TO LEAVE THE CAR RUNNING WITH MY VENT ON HIGH (& NOT SIT IN THE CAR), SPRAY LYSOL AND LET IT RUN FOR ABOUT 5 MIN, IT KILLS THE BACTERIA. I HAD TO DO THIS EVERY NIGHT FOR ALMOST 3 WEEKS DURING THE COLD WINTER MONTHS. I TOOK IT BACK & TOLD THEM IT WAS RIDICULOUS I WASN'T GOING TO CONTINUE DOING THIS FOR THE LIFE OF THE VEHICLE. WHEN I TOOK IT BACK SOMEONE ELSE WAS THERE & SD THE DEALERSHIP HAD REC'D NOTICE THAT THERE WAS A PART THAT COULD BE PUT ON IT, SO THEY SENT ME ON MY WAY WAITING FOR A LOANER VEHICLE THEN THEY WOULD FIX IT. THEY FINALLY "PUT THE PART ON" I WAS ADVISED BY ANOTHER DEALER IT WASN'T A PART THEY JUST HAD TO FLIP A SWITCH THE PART WAS ON THE VEHICLE. THE NEXT DAY I GOT IN MY CAR & BLOWERS WERE RUNNING. I CALLED & WAS ADVISED THAT WAS WHAT THE PART DID, SO NOW THE SMELL WAS LIKE ROTTEN MAPLE SYRUP. DURING THE DRY SUMMER MONTHS THE SMELL WAS NOT THERE, BUT NOW THAT FALL/WINTER IS COMING THE SMELL IS BACK & I HAVE A CALL IN TO GET THIS AND OTHER MAJOR ISSUED FIXED AGAIN. THIS CAN'T BE HEALTHY ESPECIALLY FOR MY BOYS WHO HAVE SEVERE ALLERGIES TO MOLD. *TR
SUSPENSION,AIR BAGS,STRUCTURE,ENGINENovember 4, 2014
I WAS STOPPED AT A STOP SIGN GETTING READY TO CROSS OVER HWY TO GO NORTH BOUND. A TRUCK CAME OUT OF NOWHERE AND HIT MY DRIVER SIDE FRONT END. MY AIR BAGS DIDN'T DEPLOY. I GOOGLED IT AND SAW THERE IS A RECALL ON MY VEHICLE FOR AIR BAG. I JUST BOUGHT THE CAR 2 WEEKS AGO. SHOULDN'T THE DEALER BE RESPONSIBLE FOR FIXING RECALLS BEFORE SELLING THE CAR EVEN IT IS USED. *TR
Crash reported1 injury(ies)
NHTSA #10652435ENGINE AND ENGINE COOLINGNovember 4, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THA TA COOLANT ODOR EMITTED INTO THE VEHICLE WHENEVER THE HEAT WAS TURNED ON. THE CONTACT STATED THAT THE CHECK COOLANT WARNING LIGHT WAS ILLUMINATED. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE COOLANT RESERVOIR WAS FULL AND THAT THE LIGHT ONLY ILLUMINATED WHEN THE HEAT WAS TURN ON. THE VEHICLE WAS TAKEN TO A DEALER FOR A DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO LOCATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
STEERING,ELECTRICAL SYSTEMOctober 27, 2014
THERE ARE TIMES WHEN THE CAR WILL SHUT OFF WHILE I AM DRIVING. THE RADIO GOES OFF AND ON, AND THE WARNING OF CHECK STABILITY TRAC, I HAVE VIDEO OF THIS HAPPENING. I HAVE TAKEN IT IN MANY TIMES AND HAVE BEEN TOLD THAT THEY CANNOT DO ANYTHING ABOUT IT BECAUSE THEY CAN REPLICATE WHAT I AM SPEAKING ABOUT. THIS HAS HAPPENED ON MANY OCCASIONS. *TR
STEERING,SUSPENSIONOctober 26, 2014
ON JUNE 28, 2014, I BROUGHT MY CHEVY CRUZE TO THE DEALERSHIP FOR A SAFETY RECALL INSPECTION (N140079) TO INSPECT THE FRONT AXLE RIGHT HALF SHAFT. I WAS TOLD MY VEHICLE DID NOT HAVE A FAULTY AXLE AND NO FURTHER ACTION WAS REQUIRED. THEN ON OCTOBER 20, 2014, AS I WAS EXITING A HIGHWAY OFF RAMP AND MERGING ON TO A MAIN ROAD (AT APPROXIMATELY 10 MPH) THE VEHICLE STOPPED MOVING FORWARD. THE CAR WAS TOWED TO THE SAME DEALERSHIP THAT PERFORMED THE SAFETY INSPECTION ON JUNE 28TH. THE DEALERSHIP STATED THE CV AXLE WAS BROKEN AND THE SWAY BAR LINK WAS BROKEN IN HALF. THE DEALERSHIP ADMITTED THAT THIS WAS THE SAME PART THAT WAS INSPECTED AND INVOLVED IN THE RECALL. THE DEALERSHIP STATED THAT THE TECHNICIAN WHO INSPECTED THE AXLE ON JUNE 28TH MADE A MISTAKE. THE DEALERSHIP APOLOGIZED AND ASSURED ME THAT THEY WOULD CALL IN ALL OTHER APPLICABLE CUSTOMERS TO HAVE THEIR AXLES RE-INSPECTED. *TR
STEERINGOctober 18, 2014
I WAS ON MY WAY HOME FROM WORK YESTERDAY AND WHEN I WENT TO MAKE A RIGHT TURN, THE SCREEN WENT OUT AGAIN....WHICH IS FINE. WE CAN ALL LIVE WITHOUT AUDIO AND A FANCY SCREEN IN OUR CARS, BUT AS SOON AS THE SCREEN WENT OUT THE POWER STEERING AND STABILITRAK LIGHTS BOTH CAME ON AND MY POWER STEERING COMPLETELY WENT OUT IN MY CAR WHILE I WAS TURNING. I ALMOST HIT A CONCRETE WALL AND THE CARS THAT WERE WAITING FOR THEIR TURN TO GO IN THE ONCOMING TRAFFIC LANES. IT WAS BAD ENOUGH THAT I HAD THAT ISSUE BUT OF COURSE, THERE'S MORE. WE LIVE ON AN ARMY BASE - FORT SILL, IN OKLAHOMA - WE HAVE TO STOP AT THE GATE TO GET ON BASE AND SHOW OUR IDS TO GET HOME. I STOPPED AT THE GATE AND TALKED WITH THE GUARD FOR A MINUTE, SHOWED MY ID AND WENT ON WITH MY BUSINESS.. I STARTED TO DRIVE AWAY AND MY CAR WENT CRAZY AGAIN. I LOST ALL POWER STEERING AGAIN AND ALL OF MY LIGHTS FLICKERED ON AND OFF FOR THREE MINUTES, INSIDE LIGHTS AND OUTSIDE TOO. THE CAR STARTED JERKING LIKE IT WAS TRYING TO CUT OFF, IT FINALLY STOPPED AND I MADE IT HOME BUT I REFUSE TO DRIVE THIS CAR AGAIN. *TR
POWER TRAIN,ELECTRICAL SYSTEM,ENGINEOctober 15, 2014
ON 10-1-14 MY CRUZE ECO WOULD NOT START. AFTER MULTI TRIES AND HEARING ONLY CLICKING SOUNDS IT DID START. AFTER GETTING TO MY DESTINATION AND LETTING THE CAR SIT FOR HOURS IT DID THE SAME THING AGAIN. CONTACTED DEALER WAS TOLD TO BRING CAR IN WHICH I DID ON 10-3-14. AFTER A WEEK, THEY STATED THEY SHOWED THE ALT WAS NOT CHARGING AND REPLACED IT THEN AGAIN BECAUSE 1ST ONE THEY RECEIVED FROM G.M WAS DEFECTIVE. ON 10-10-14 PICKED UP CAR STARTED IT UP WENT HOME AND LET SIT FOR ABOUT A HOUR THEN TRIED TO START AND AGAIN IT ONLY CLICKED BUT THIS TIME THERE WAS 3 MESSAGES AND ONE WAS TO ROLL WINDOW UP AND DOWN? WHY? DOES THESE CRUZES HAVE ELECTRICAL ISSUES OR COMPUTER ISSUES? CONTACTED SELLING DEALER AGAIN AND WAS TOLD TO BRING IT BACK WHICH I DID ON 10-13-14. WAITING ON MY NEW CRUZE AGAIN TO BE FIXED AND WONDERING WHY DO THESE 5 STAR CRUZES HAVE SO MANY PROBLEMS ACCORDING TO WHAT I HAVE BEEN READING THE LAST FEW DAYS WITHOUT G.M DOING SOMETHING. I AM NOT SATISFIED WITH THIS CAR. *TR
STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)October 14, 2014
NOW JUST PURCHASED THE 2013 CHEVY CRUZE SECOND DAY EVERYTHING SHUT DOWN ON ME TOOK IT BACK AND ASKED FOR A REPLACEMENT CAR BECAUSE SOMETHING WAS WRONG WITH THAT ON EXPLAINED AND VIDEO TAPE IT ALL BUT THEY SUTTON FORD TOLD ME THE CAR WAS JUST UPDATING AND ITS NORMAL. I PLEAD WITH THEM AND THEY SAID NO. A WEEK LATER IT KEPT SHUTTING OFF I TOOK IT BACK AGAIN SAMETHING 3 WEEKS ALL ELECTRICAL SHUT OFF WHILE DRIVIN ON EXPRESSWAY CAR SHUT DOWN WHILE DRIVING COULD HAVE BEEN KILLED TOOK CAR BACK 10/8 THEY SAID TO BRING IT BACK ON MONDAY WHICH IT CAUSED IT TO BE PASSED 30 DAY NO REPLACEMENT CAR AND NOW WARRANTY EXPIRED THEY WANT ME TO PAY .THEY HAS THE CAR NOW JUST PURCHASED 9/10. LIGHTS COME ON BRAKELIGHT SERVICE STABILITITRAK COMES ON THE CAR SHUTS DOWN WHILE DRIVING DO NOT WANT THIS CAR LIFE THREATENING FOR ME AND KIDS. ALSO HAVING PROBLEMS WITH STEERING TOOK IT BACK SECOND DAY OF PURCHASED CLAIMED THEY FIXED IT BUT HAPPENING AGAIN. *TR
ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEMOctober 3, 2014
WHILE I WAS DRIVING, MY STEREO SYSTEM WOULD LOSE ALL POWER. MY DISPLAY ON THE SPEED DISPLAY SHOWED "SERVICE STABILATRACK". MY ABS, BRAKE AND TRACTION LIGHTS CAME ON AND CONTINUED TO BLINK. I TOOK IT BACK TO THE PLACE I BOUGHT IT AND THEY SAID IT DIDN'T TRIGGER A CODE SO THEY COULDN'T FIX IT. I HAVE A VIDEO OF WHAT HAPPENED AS WELL, BUT IT DIDN'T HELP. *TR
AIR BAGSSeptember 27, 2014
I WAS DRIVING AND WAS TURNING EAST AT THE LIGHT WHEN A CAR WAS COMING TOWARDS ME. I NOTICED THE CAR WAS NOT STOPPING AND HIT THE PASSENGER SIDE OF MY CAR. THE AIRBAGS DID NOT DEPLOY FROM THE PASSENGER SIDE TO WHICH MY YOUNGER BROTHER WAS SITTING. I CHECKED ONLINE TO SEE IF THERE WERE SIDE AIRBAGS BEFORE I WROTE THIS INFORMATION...UPDATED 10/07/14 *BF UPDATED 3/11/2015 *JS *TR
Crash reported1 injury(ies)
NHTSA #10639506STEERINGSeptember 26, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS USED TO MANEUVER THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
POWER TRAIN,ENGINESeptember 25, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE ACCELERATING FROM A STOP, THE VEHICLE MOVED BACKWARDS BEFORE ACCELERATING FORWARD. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE JERKED FORWARD. IN ADDITION, THE CONTACT HEARD A RATTLING SOUND COMING FROM THE ENGINE AND MOTOR OIL FUMES WERE PRESENT. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURES OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEMSeptember 23, 2014
CAR WAS JERKING, THEN STALLED, THEN STABLITRACK AND TRACTION CONTROL WARNING LIGHT CAME ON. *TR
ELECTRICAL SYSTEMSeptember 12, 2014
I DRIVE A CHEVY CRUZE 2013 MODEL. I WENT TO THE GARAGE IN THE AM AND THE CAR WAS ATTEMPTING TO START ITSELF WITH THE KEY IN THE IGNITION. TOOK THE VEHICLE TO THE DEALER AND THEY SAID ALL THEY CAN DO IS WATCH IT TO SEE IF IT DOES IT AGAIN. I CALLED GM AND THEY SAID THAT IT IS EXACTLY THE SYMPTOMS THAT THEY HAVE HAD HAPPEN WITH THEIR OTHER VEHICLES AND THAT IS WHY THERE IS AN IGNITION RECALL. I ASKED THEM WELL MINE ISN'T ON THE LIST AND THEY SAID THAT SINCE IT ISN'T ON THE LIST THEN THEY WONT FIX IT, I EXPLAINED TO THEM THAT MY CAR IS DOING THE EXACT SAME THING AND THAT IT IS A SAFETY HAZARD AND THAT THEY SHOULD FIX IT, THEY SAID THAT THEY WONT BECAUSE IT ISN'T ON THE LIST TO BE RECALLED AND THE ONLY WAY THEY WILL IS IF IT IS ON THE LIST. MY COMPLAINT WITH GM IS THAT IT IS OBVIOUSLY HAPPENING ON OTHER VEHICLES AS WELL AND MINE IS ONE OF THEM AND THEY WONT FIX IT CUZ IT ISNT ON THEIR LIST TO BE FIXED. *TR
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)August 31, 2014
I BOUGHT MY 2013 CRUZE LTZ ABOUT THREE MONTHS AGO AND I WAS SURE THAT IT WAS THE PERFECT CAR, NOW, I'M FULLY AWARE THAT I WAS WRONG.. I GOT IN MY CAR TO LEAVE FOR WORK ON AUGUST 1, 2014 AND WHEN I STARTED MY CAR, THE ON DASH MAINTENANCE REMINDERS ALL WENT CRAZY TELLING ME TO "SERVICE POWER STEERING" AND "SERVICE STABILITRAK".. I KNEW THIS COULDN'T BE RIGHT SO I TURNED OFF THE ENGINE AND RESTARTED THE CAR, THE SCREEN WENT CRAZY AGAIN WITH THE SERVICE NOTIFICATIONS. I DIDN'T HAVE TIME TO HAVE IT CHECKED OUT BEFORE WORK SO I WENT AHEAD WITH MY DAY, I GOT ALL THE WAY TO THE INTERSTATE (WHICH IS ABOUT A MILE AND A HALF FROM MY DRIVEWAY) AND NOTICED THE STEERING WAS GETTING STIFF SO I PULLED OVER AND RESTARTED THE CAR AGAIN AND THE LIGHTS DIDN'T COME BACK ON SO I, AGAIN, WENT ON ABOUT MY DAY... ISSUE NUMBER TWO-- ABOUT THREE DAYS LATER, AND EVERY DAY SINCE, MY ON DASH TOUCH SCREEN GOES COMPLETELY BLACK, WHICH WOULDN'T BOTHER ME SO BAD IF IT DIDN'T MAKE ALL OF THE "SERVICE" LIGHTS COME BACK ON. I DON'T "NEED" A TOUCH SCREEN BUT IT WOULD BE REALLY NICE IF I DIDN'T FEEL LIKE I WAS DRIVING A TICKING TIME BOMB EVERY DAY SINCE THE VEHICLE CLEARLY HAS WIRING ISSUES. NOW, IF I TOUCH THE BRAKES OR ROLL DOWN A WINDOW, THE SCREEN GOES COMPLETELY BLACK, THE DASH LIGHTING FLICKERS AND THE SERVICE LIGHTS COME ON. I'VE BEEN SEARCHING FORUMS FOR ALMOST A MONTH AND IT SEEMS THAT NUMEROUS PEOPLE ARE HAVING THESE ISSUES, NOT ONLY MYSELF. I'M SO DISAPPOINTED WITH MY PURCHASE, ITS ALMOST UNREAL.. THE PERFECT CAR, IN THE PERFECT COLOR WITH MORE RECALLS (AND OTHER ISSUES THAT HAVEN'T BEEN RECALLED) THAN I EVEN KNOW HOW TO DEAL WITH IT. NEVER AGAIN WILL I BUY A CHEVROLET VEHICLE. IT IS OUT OF CONTROL TO NOT BE ABLE TO FEEL SAFE IN A VEHICLE THAT YOU'VE WORKED EXTREMELY HARD TO GET. *TR
VEHICLE SPEED CONTROLAugust 26, 2014
WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP OR WHILE ENTERING A HIGHWAY, VEHICLE PAUSES AND DOES NOT WANT TO GO AND THEN DECIDES TO JOLT VEHICLE AND ACCELERATE RAPIDLY. VEHICLE WAS TAKEN TO CHEVROLET DEALER WHO STATED NO COMPUTER ISSUE WAS FOUND HOWEVER THEY DID NOT TEST DRIVE IT AS REQUESTED EITHER. *TR
ENGINEAugust 26, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED NUMEROUS TIMES AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT DUE TO THE FAILURE ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash reported
NHTSA #10628454POWER TRAINAugust 19, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V151000 (POWER TRAIN); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER STATED THAT THEY COULD NOT REMEDY THE RECALL UNTIL AFTER TWO MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
POWER TRAINAugust 11, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V151000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/02/14*LJ UPDATED 3/9/15 *JS
POWER TRAINAugust 4, 2014
MY VEHICLE IS PART OF THE NHTSA CAMPAIGN ID NUMBER 14V151. THIS RIGHT FRONT AXLE PROBLEM HAS BEEN KNOWN SINCE AT LEAST MARCH 2014. I WAS NOTIFIED IN JUNE 2014 OF THE RECALL. THE DEALER STILL HAS NO PARTS TO FIX THE SUBJECT VEHICLES (EVEN ONES THAT HAVE FAILED). OTHERS LIKE ME ARE AFRAID TO DRIVE ON LONG TRIPS WITH THE KNOWN UNSAFE CONDITION. STILL OTHERS ARE AFRAID TO DRIVE THEIR VEHICLE AT ALL. THIS IS ATROCIOUS AND NEEDS TO BE DEALT WITH IMMEDIATELY. *TR
FUEL SYSTEM, GASOLINEAugust 1, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE COULD BE RESTARTED AND THE CHECK ENGINE WARNING LIGHT DID NOT ILLUMINATE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, THE TECHNICIAN STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.
POWER TRAINJuly 31, 2014
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO FRONT AXLE FRACTURE RECALL. *SMD THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE. *JB
POWER TRAINJuly 30, 2014
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO FRONT RIGHT AXLE HALF SHAFT RECALL NOTICE. *SMD WHEN THE CONSUMER ARRIVED AT THE DEALER, TO HAVE THE VEHICLE INSPECTED, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE, BUT THEY HAD BEEN ORDERED. *JB
ENGINEJuly 23, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE HESITATED WHILE DRIVING AT AN UNKNOWN SPEED. THE CONTACT TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES. THE DEALER RESET THE THERMOSTAT ONCE AND THEN REPLACED IT, BUT THE FAILURE RECURRED BOTH TIMES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 26,000.
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINEJuly 23, 2014
DRIVING DOWN THE HIGHWAY @ 65 MPH OUR 2013 CHEVY CRUZE DIED SUDDENLY. AS WE COASTED, I TRIED STARTING IT AND IT STARTED AND WE CONTINUED. A FEW MINUTES LATER IT DID THE SAME THING, WE COASTED TO THE SIDE OF THE ROAD, STOPPED, AND AGAIN IT RESTARTED. WE CONTINUED OUR 3 HOUR JOURNEY HOME WITHOUT ANY OTHER INCIDENTS. *TR
ELECTRICAL SYSTEM,ENGINEJuly 23, 2014
JUST A FEW MONTHS AFTER PURCHASING OUR CRUZE, IS HAS FAILED TO START ON NUMEROUS OCCASIONS. AFTER 2 OR 3 KEY TURNS, IT DOES START. THIS HAS OCCURRED A DOZEN OR SO TIMES IN THE 16 MONTHS WE HAVE OWNED THE CAR. *TR
POWER TRAINJuly 7, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V151000 (POWER TRAIN). THE CONTACT FELT THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER INDICATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.
POWER TRAINJuly 6, 2014
I BOUGHT MY CRUZE IN NOV 2013 1.4 TURBO ENGINE, I SAW THE RECALL ON T.V. ON APR 15, CALLED MIKE CASTRUCCI MILFORD, OHIO 513-831-5460 AND ASKED ABOUT IT, I WAS LEAVING IN TWO DAYS TO DRIVE FOUR HOURS TO TAKE CARE OF MY SISTER, MY VIN NUMBER WAS CHECKED I WAS TOLD MY CAR WAS NOT INVOLVED. I FOUND OUT AT CARDINAL CHEVY DEALER IN HAZARD, THAT IT WAS, WHEN I CALLED CASTRUCCI, THEY SAID BRING MY CRUZE IN AS SOON AS I CAME HOME, THAT WAS MAY 13, MY CAR IS UNDRIVABLE, AND HAS BEEN AT CASTRUCCI SINCE THEN WAITING ON PARTS. NOW I SEE THAT OTHER CARS LIKE MINE WERE ALREADY INVOLVED, AND WERE REPAIRED WITH FAULTY PARTS, AND HAVE TO BE REPAIRED AGAIN. I WANT MY CAR FIXED OR I WANT MY MONEY BACK, I PAID CASH FOR THIS CAR AND IT HAS BEEN AT MIKE CASTRUCCI FOR TWO MONTHS!!!!! *JS
AIR BAGSJuly 3, 2014
MY DAUGHTER WAS DRIVING MY CAR TO MY PLACE OF WORK. SNOWY DAY,MAKING A RIGHT HAND TURN, GOING VERY SLOW TO TURN, SHE STARTED SLIDING. MY CAR SLID SIDEWAYS, THE DRIVERS SIDE REAR TIRE HIT CURB, ALL AIRBAGS OPENED EXCEPT DRIVERS STEERING WHEEL. SHE SUSTAINED HEAD AND NECK INJURY. TRANSPORTED TO HOSPITAL BY AMBULANCE WITH NECK COLLAR ON, NOTHING BROKEN. OUT OF WORK FOR 2 WEEKS, IMMOBILE WITH BACK PAIN. I WAS WITHOUT MY CAR FOR A MONTH, WAITING ON PARTS FROM GM TO REPAIR REAR AXLE AND REST OF THE AIRBAGS. *TR
Crash reported1 injury(ies)
NHTSA #10607968POWER TRAIN,VISIBILITY,AIR BAGSJuly 2, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A STOP, THE VEHICLE JERKED AND MADE AN ABNORMAL NOISE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,400. UPDATED 10/1/14*CN UPDATED 5/12/2015 *JS
AIR BAGSJuly 1, 2014
TRAVELING ON THE INTERSTATE ABOUT 60MPH, CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES, I DID THE SAME BUT DID NOT HAVE ENOUGH TIME AS IT ONLY TOOK A SPLIT SECOND AND I HAD REAR-ENDED THE CAR IN FRONT OF ME STILL GOING APPROXIMATELY 55-60MPH. MY HEAD HIT THE STEERING WHEEL BECAUSE NO AIR BAGS EVER DEPLOYED. I SUFFERED CERVICAL STRAIGHTENING OF THE C SPINE AND STRAIN, WHICH RESULTED IN TESTS TO RULE OUT BRAIN BLEED. SEVERE HEADACHE AND SWELLING OF MY HEAD EVENTUALLY EASED 4-5 DAYS POST ACCIDENT. *TR
Crash reported1 injury(ies)
NHTSA #10607634ENGINE AND ENGINE COOLINGJune 30, 2014
THERE ARE THREE PROBLEMS AFFECTING MY CAR. I TOOK IT IN TO THE DEALER ON JUNE 7, 2014. MY CAR WAS EXPERIENCING THE FAN TURNING ON ABRUPTLY AND PICKING UP ALL TYPES OF DEBRIS FROM UNDER THE CAR, THE AC ALSO BEGAN BLOWING HOT AIR, AND THE THERMOMETER TO MEASURE OUTSIDE TEMPERATURE WAS NOT ACCURATE. THEY IDENTIFIED ALL THREE PROBLEMS. THE AC AND FAN WERE LINKED TO THE COMPRESSOR NOT WORKING, AND THE THERMOMETER NEEDED AN UPDATE. I WAS TOLD THEY DID THE UPDATE AND THAT THEY WOULD HAVE TO SPECIAL ORDER THE COMPRESSOR AND WOULD CALL ME WITHIN 3 DAYS TO COME BACK SO THEY COULD INSTALL IT. WE ARE AT THE END OF THE MONTH AND I HAVE YET TO RECEIVE A CALL I HAVE CALLED THEM TWICE ALREADY AND THEY DO NOT HAVE AN ANSWER AS TO WHEN THE PART WILL ARRIVE. THE THERMOMETER IS STILL NOT WORKING, I HAVE NO AC. I AM DISAPPOINTED AS ALL THIS IS COVERED UNDER WARRANTY AND I AM STUCK WITH A CAR WITH NO AC WHICH IS PRETTY BAD CONSIDERING WE ARE IN THE SUMMER MONTHS, I AM AFRAID TO HAVE MY CHILDREN IN THE CAR WITH ME IF I HAVE TO DRIVE ON THE FREEWAY BECAUSE I CANNOT ROLL THE WINDOWS DOWN AND THE TEMPERATURE IN THE CAR BECOMES TOO HOT. *TR
POWER TRAINJune 27, 2014
GM HAS A RECALL OUT ON THE 2013 - 2014 CHEVY CRUZE MODELS FOR THE DEFECTIVE PART ON THE RIGHT FRONT END AXLE, THEY HAVE HAD MY CHEVY CRUZE IN THEIR SERVICE DEPARTMENT SINCE MAY 12TH, 2014 WHEN THEY DID THE RECALL INSPECTION. THEY ARE UNABLE TO RELEASE THE VEHICLE BACK TO ME BECAUSE THEY WOULD BE LIABLE IF SOMETHING HAPPENED TO ME. THEY DO NOT HAVE THE PARTS, OR DO THEY HAVE A TIME FRAME AS TO WHEN THE PARTS WILL BE AVAILABLE. THIS HAS CAUSED A MAJOR INCONVENIENCE FOR ME, AS I AM MAKING PAYMENTS ON A BRAND NEW VEHICLE WHICH I HAVE NO ACCESS TO, DUE TO THIS RECALL. IT IS UNFAIR AS A CONSUMER THAT A CAR WAS SOLD KNOWING THAT THEY HAD A DEFECTIVE PART AND KNEW THEY HAD NO PARTS FOR THE RECALL. JUST YESTERDAY THEY ANNOUNCED ANOTHER RECALL FOR THE 2013-2014 CHEVY CRUZE MODELS FOR A DEFECTIVE AIRBAG. HAVE NOT FOUND OUT IF MY CAR IS INCLUDED IN THIS ONE OR NOT, BUT AT THIS TIME, WHO CARES, THEY STILL HAVE MY CAR FOR THE FRONT END AXLE RECALL WITH NO TIMEFRAME AS TO WHEN I WILL GET MY VEHICLE FIXED. BUY YOUR CARS BACK THAT YOU SOLD TO CONSUMERS WILLING KNOWING THIS PROBLEM. LEMON LAW UNDER THE GM NEW CAR WARRANTY. *TR
AIR BAGSJune 27, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE CRASHED INTO A STOPPED VEHICLE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash reported
NHTSA #10606446AIR BAGS,SERVICE BRAKESJune 27, 2014
A VEHICLE PULLED OUT OF A PARKING LOT IN FRONT OF ME AND WHEN TRYING TO BRAKE, THE BRAKES LOCKED UP AND AT IMPACT OF THE HEAD ON COLLISION MY AIR BAGS DID NOT DEPLOY! *TR
Crash reported
NHTSA #10606453ENGINE AND ENGINE COOLINGJune 27, 2014
I HAVE NOTIFIED DEALER [XXX]; 613 PASEO DE ONATE; ESPANOLA, NM 87532; TEL 505-753-7481; 1-800-430-2356; FAX 1-505-753-7481 OF A SWEET BURNING SMELL WHEN I FIRST PURCHASED CAR. I HAVE NOT SMELLED THAT ODOR SINCE I BOUGHT THE CAR NEW IN NOVEMBER 2013. I HAVE READ THE ALBUQUERQUE JOURNAL AS WELL AS THE WALL STREET JOURNAL AND HAVE SEEN RECALLS FOR FRONT WHEEL DRIVE AXLES CRACKING. TODAY'S WALL STREET JOURNAL SAYS SELECT 2013-2014 HAVE DEFECTIVE AIRBAGS THAT COULD DEPLOY WITH THE IGNITION ON OR OFF. I PURCHASED THIS CAR UNDERSTANDING THAT IT WAS CHEVROLETS BEST SELLING AND SAFE CAR WITH 10 AIRBAGS AND 5 STAR RATING FOR SAFETY. MY NIECE IS 21 AND HER DAUGHTER (MY GOD CHILD) IS 13 MONTHS OF AGE. THESE ARE SCARY RECALL'S WHEN CHILDREN OR YOUNG RESPONSIBLE ADULTS ARE IN MY 2013 CHEVROLET CRUZE ECO. THIS DOES NOT GIVE ME PEACE OF MIND AND I WANT TO MAKE SURE MY CAR IS REGISTERED THROUGH NHTSA. OUR FAMILY HAS BEEN THROUGH ENOUGH DEATHS WITH OUR IMMEDIATE FAMILY. SAFETY IS MORE IMPORTANT THAN ANY AMOUNT OF MONEY. HELP KEEP FAMILIES SAFE AND PROTECTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)June 25, 2014
THE CARS RADIO AND OTHER ELECTRICAL COMPONENTS (EX. ON-STAR, PHONE CHARGERS, USB PRODUCTS) WILL TURN ON AND OFF AT RANDOM. IT OCCURS RANDOMLY AND INTERMITTENTLY. THIS HAS HAPPENED A NUMBER OF OCCASIONS ROUGHLY 15-20 TIMES OVER A COUPLE OF MONTHS. IT MAINLY HAPPENS AT A RED LIGHT AND THEN WILL TURN BACK ON ONCE I ACCELERATE. THIS HAS HAPPENED ON A HIGHWAY GOING 60-70MPH AND THE EVERY LIGHT ON THE DASHBOARD WENT ON AND ON THE DISPLAY SCREEN IT STATED STABLITRAX IS OFF. IMMEDIATELY PRESSED MY ONSTAR BUTTON AND ASKED THEM TO RUN DIAGNOSIS AND THE WHOLE CONVERSATION WAS GOING IN AND OUT OF BEING ABLE TO HEAR THEM. MY RADIO WAS GOING ON AND OFF THE ENTIRE TIME WHEN THE RADIO WAS ON I COULD HEAR WHEN IT WAS OFF AND ALL POWER WAS OFF. WE DID LOSS CONNECTION TO ONSTAR AND I REPRESSED THE BUTTON. I HAVE HAD THEM RUN THEIR "DIAGNOSIS" MULTIPLE TIMES WHEN THIS HAPPENS AND THEY NEVER HAVE ANYTHING COME UP WRONG. THEY ADVISED ME TO TALE THE DEALER. I HAVE BEEN TO THE DEALER WHERE THEY ADVISED ME THAT UNLESS IT WAS HAPPENING AT THAT TIME IT WOULD PRETTY MUCH BE IMPOSSIBLE TO FIGURE OUT THE PROBLEM. I HAVE HEARD SOME CLICKING OR SWITCHING SOUNDS COME FROM UNDER THE HOOD WHILE I HAVE BEEN DRIVING OCCASIONALLY NOT SURE IF AND MY ENGINE TEMP ALWAYS RUNS COLD NOT SURE IF EITHER OF THOSE RELATE. IT WOULD BE NICE TO FEEL SAFE IN MY NEW CAR AND IT WOULD BE NICE TO BE PAYING FOR ONSTAR AND NOT HAVE A DOUBT THEY WOULD BE REACHABLE IF THIS CAUSES A BIGGER PROBLEM! BE SAFE FELLOW CHEVY CRUZE DRIVERS! *TR
STEERINGJune 21, 2014
OVER 30 DAYS AGO I RECEIVED A RECALL NOTICE FOR MY CAR. THE CAR WAS TAKEN TO THE CHEVY GARAGE TO BE FIXED BUT THE PARTS WERE NOT AVAILABLE. I DROVE THIS CAR FOR 30 DAYS WITH A BAD AXLE AND THE GARAGE KNEW THIS. I WAS STOPPED AT A RED LIGHT AT A BUSY INTERSECTION AND WHEN THE LIGHT TURNED GREEN I PROCEEDED TO GO BUT MY CAR ONLY DRIFTED THROUGH THE INTERSECTION. IT SOUNDED LIKE THE ENTIRE FRONT END FELL OUT FROM UNDER THE CAR. I HAD MY 6 MONTH OLD GRANDDAUGHTER WITH ME WHILE I WAS GOING TO PICK UP MY 6 YEAR OLD GRANDDAUGHTER FROM SCHOOL. WE SAT RIGHT IN THE MIDDLE OF THE INTERSECTION WHILE PEOPLE DROVE BY SWEARING AND SIGNING TO ME UNTIL 3 KIND GENTLEMEN PUSHED ME OUT OF THE WAY. THE CHEVY GARAGE CAME AND PICKED ME AND MY CAR UP BUT THEY HAVE HAD MY CAR FOR 3 WEEKS NOW BECAUSE PARTS ARE UNAVAILABLE AND THEY DON'T KNOW WHEN THEY WILL RECEIVE THEM. *TR
POWER TRAINJune 19, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V151000 (POWER TRAIN) AND STATED THAT THE VEHICLE CURRENTLY REMAINED AT THE DEALER DUE TO THE REMEDY PART NOT BEING AVAILABLE TO PERFORM THE REPAIR. THE VEHICLE HAD BEEN AT THE DEALER FOR SIXTY CONSECUTIVE DAYS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
STEERING,AIR BAGS,SERVICE BRAKESJune 18, 2014
THE DRIVER WAS TRAVELING ON A TWO LANE HIGHWAY IN BALDWIN COUNTY, ALABAMA, WHEN SHE APPROACHED A RIGHT HAND CURVE (WHICH THE DRIVER WAS FULLY AWARE OF). DRIVER APPLIED BRAKES SO AS TO SLOW DOWN TO NEGOTIATE THIS CURVE, BUT WHEN THE DRIVER APPLIED THE BRAKES, THEY DID NOT RESPOND. ADDITIONALLY, THE VEHICLE APPEARED TO LOSE POWER STEERING FUNCTION. IT APPEARED THAT THE VEHICLE LOST POWER, SIMILAR IN NATURE TO THE MOST RECENT IGNITION DEFECTS ON OTHER GM VEHICLES. DUE TO LOSS OF BRAKING ABILITY, THE VEHICLE WENT STRAIGHT OFF ROADWAY AND CRASHED CAUSING SIGNIFICANT PERSONAL INJURY TO THE DRIVER. FURTHER, THE AIRBAG DID NOT DEPLOY. WE CONTACTED GM, AND AGREED TO ALLOW GM REPRESENTATIVES INVESTIGATE THE INCIDENT BY DOWNLOADING THE ESIS INFORMATION, WITH THE AGREEMENT THAT GM WOULD PROVIDE THE OWNER WITH THE RESULTS OF SAID INVESTIGATION IN A READILY UNDERSTANDABLE FORMAT. AFTER DOWNLOADING THE INFORMATION, GM DENIED ANY LIABILITY FOR THE INCIDENT, AND REFUSED TO PROVIDE THE OWNER WITH THE RESULTS OF ITS INVESTIGATION IN A FORMAT THAT WAS READILY UNDERSTANDABLE. THE VEHICLE WAS RECENTLY PURCHASED NEW, AND HAD NO PRIOR ISSUES. *TR
Crash reported1 injury(ies)
NHTSA #10604304AIR BAGS,STRUCTUREJune 16, 2014
WE WERE DRIVING HOME ON A HIGHWAY AT DARK WHEN WE HIT A BLACK ANGUS BULL WHICH WAS APPROXIMATELY 1000 POUNDS. IMMEDIATELY AFTER WE HIT IT, IT ROLLED UP ONTO THE PASSENGER SIDE AND CRASHED THRU THE WINDSHIELD INJURING MYSELF (THE PASSENGER IN THE FRONT). MY HUSBAND WAS DRIVING AND WE ALSO HAD TWO PASSENGERS IN THE BACK OF THE CAR BUT THEY WERE NOT INJURED. I HAD MULTIPLE FACIAL INJURIES AND GLASS CHARD INJURES AND WAS TAKEN BY AMBULANCE TO A HOSPITAL WHERE I WAS INPATIENT FOR 10 DAYS, 5 OF THOSE IN INTENSIVE CARE. THE MOST SEVERE OF MY INJURIES WERE FRACTURE OF MY ORBITAL FLOOR, FRACTURE OF MY NASAL BONE, FRACTURE OF MY MALAR AND MAXILLARY BONES, OPEN WOUND TO MY LIP AND MULTIPLE BRUISES AND CUTS. ALL FOUR OF US WERE WEARING OUR SEAT BELTS AND OUT OF 10 AIRBAGS THAT THE CAR HAD, NOT ONE WENT OFF. THE FRONT END OF THE CAR WAS SEVERELY DAMAGED AND WE LOST POWER TO THE CAR AS SOON AS WE HIT THE COW (NO FLASHERS, LIGHTS, ETC) OUR CAR WAS TOTALED AND WE NOW HAVE MULTIPLE MEDICAL BILLS TO ACCOUNT FOR. OUR CONCERN WAS THAT WE BOUGHT THE CAR NEW AND IT WAS ADVERTISED AS HAVING TEN AIRBAGS FOR SAFETY. AFTER HITTING A 1000 POUND BULL AT 60 MPH, WHY DID NOT ONE AIR BAG GO OFF? *TR
Crash reported1 injury(ies)
NHTSA #10598679POWER TRAINJune 13, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A NOTICE FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN) HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
POWER TRAINJune 11, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000.
POWER TRAINJune 11, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). WHEN THE CONTACT ATTEMPTED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED, THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 4/16/2015 *JS
POWER TRAIN,VEHICLE SPEED CONTROLJune 10, 2014
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
STEERING,ELECTRICAL SYSTEMJune 8, 2014
RADIO SHUTS ON AND OFF AT RANDOM, PROBLEM WORSENS AND STARTS TO INCLUDE SERVICE WARNINGS INCLUDING SERVICE STABILITRAK AND SERVICE SECURITY SYSTEM, POWER STEERING STOPS WORKING AT RANDOM, ALSO HAVE ISSUES STARTING THE CAR ON OCCASION. *TR
SUSPENSION,VEHICLE SPEED CONTROL,ENGINEJune 6, 2014
MY SISTER AND I RENTAL A CAR IT STOP ON THE INTERSTATE,WE WAS STUCK FROM 830PM UNTIL 530AM,NO HELP FROM BUDGET. *TR
ENGINEMay 29, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD DECELERATE TO 30 MPH. THE CONTACT STATED THAT THE ENGINE POWER REDUCED, SERVICE STABILITRAK, AND SERVICE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500 AND THE CURRENT MILEAGE WAS 13,000.
POWER TRAINMay 28, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS ADVISED THAT THE VEHICLE WAS TO REMAIN AT THE DEALER UNTIL THE RECALL WAS PERFORMED. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
POWER TRAINMay 28, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN ID NUMBER: 13V452000 (POWER TRAIN). THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL. THE DEALER WAS UNABLE TO INFORM WHEN THE REMEDY PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
POWER TRAINMay 28, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/15/14*LJ
STRUCTURE,VEHICLE SPEED CONTROLMay 21, 2014
I WAS PARALLEL PARKING MY CAR AND WHEN I PUT IT IN PARK I TOOK MY FOOT OFF THE BRAKE AND THE CAR MADE A REVVING SOUND AND WENT IN REVERSE. I THEN HIT THE BRAKE, AND THE CAR LUNGED FORWARD AND MADE THE SAME NOISE. IT WENT INTO THE CAR BEHIND ME, AND THE CAR IN FRONT OF ME. FINALLY AFTER THAT I WAS ABLE TO TAKE THE CAR BACK OUT OF PARK TO GO REVERSE SO THAT I CAN GET MY CAR AWAY FROM THE CAR IN FRONT OF IT (THAT I HIT) AND THEN I PARKED IT SUCCESSFULLY. PROBABLY THE SCARIEST THING THAT EVER HAPPENED BECAUSE I HAD ABSOLUTELY NO CONTROL OVER MY VEHICLE. WHEN I TELL MY FAMILY/FRIENDS ABOUT THE INCIDENT THEY THINK I'M A CRAZY PERSON BECAUSE THE ONLY WAY I CAN DESCRIBE IT IS BY SAYING IT FELT LIKE SOMETHING (SUCH AS A GHOST LOL) TOOK CONTROL OF MY CAR. I'M NOT SURE IF I AM GOING TO HAVE TO PAY FOR THE DAMAGE WHEN MY LEASE IS UP. *TR
Crash reported
NHTSA #10593240AIR BAGSMay 19, 2014
TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT WAS AT A STOP WHEN ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER OF THE VEHICLE SUSTAINED A BULGING HERNIA IN THE NECK AND SEIZURES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash reported1 injury(ies)
NHTSA #10592510SERVICE BRAKESMay 16, 2014
THE 2013 CHEVROLET CRUZE 1.8L ENGINE (NON-TURBO) WAS INSTALLED WITH A "TOO SMALL" DISC ROTOR AND/OR PADS FOR THE FRONT - CAUSING THE FRONT DISC ROTOR AND/OR FRONT PADS TO BE SUBJECTED TO PREMATURE FAILURE. MY DISC ROTOR AND PADS ROUTINELY FAILS AT UNDER 10,000 MILES. GM RECOGNIZED THIS PROBLEM AND INSTALLED LARGER FRONT DISC ROTOR AND PADS FOR THE 2014 CRUZE DIESEL BUT REFUSES TO CONDUCT A RECALL TO REPLACE THE DEFECTIVE FRONT DISC ROTOR AND PADS CAUSING DANGEROUS STOPPING SITUATION WHEN THE DISC ROTOR AND PADS ARE PREMATURELY WORN OUT. *TR
POWER TRAINMay 16, 2014
WE HAVE A CHEVY CRUZE WANT TO KNOW WHAT IS BEING DONE FOR US. WE TOOK OUR CAR FOR A INSPECTION AND WAS TOLD WE COULD NOT HAVE OUR CAR BACK AS THE SHAFT WAS DAMAGE AND THEY COULD NOT GIVE US OUR CAR FOR SAFETY REASON. THE DEALER KNEW OUR CAR WAS CALLED BACK TWO WEEKS BEFORE AND DID NOT NOTIFY US. IF WE DID NOT TAKE OUR CAR FOR INSPECTION WE WOULD OF NOT KNOWN. RIGHT NOW WE STILL ARE WAITING FOR OUR CAR. THE PART IS NOT MADE YET AND IT WILL BE A MONTH SINCE THEY TOOK IT FROM US. WHAT CAN WE DO. WE ARE STILL MAKING PAYMENTS ON SOMETHING WE CANNOT EVEN HAVE EVEN THROUGH WE OWN IT. WE ARE GETTING THE RUN AROUND FROM GMC AND ALSO FROM THE DEALER. OUR CAR ONLY HAS LESS THAN 5,000 MILES HELP. *TR
POWER TRAINMay 13, 2014
STEPPED ON GAS PEDAL TO ACCELERATE, HEARD CLICKING AND GRINDING NOISE, ENGINE RIVED UP AND NO FORWARD MOVEMENT. STOPPED VEHICLE, PUT IT IN PARK, VEHICLE STILL MOVED, HAD TO APPLY EMERGENCY BRAKE TO SECURE VEHICLE. FRONT HALF AXLE SHAFT IS BROKEN. CRUZE IS AT THE DEALERSHIP I PURCHASED IT FROM. AS OF TODAY, THIS WILL BE GOING ON THE FOURTH WEEK WITHOUT MY OWN VEHICLE. GM CUSTOMER SERVICE CANNOT HELP ME, THEY KEEP TELLING ME TO TALK TO THE DEALERSHIP. THE DEALERSHIP CAN NOT GET ANY TIME FRAME ON REPAIRS AND THE LOCAL GM REP WILL NOT CONTACT ME .I NEVER DID GET A RECALL NOTICE. IT SEEMS LIKE NO ONE AT GM WANTS TO MAKE A DECISION ON HOW TO HANDLE THIS SITUATION. I HAVE REQUESTED TO START A BY BACK ON THE VEHICLE BECAUSE I HAVE LOST FAITH IN THIS VEHICLE AND GM PRODUCTS. AS OF TODAY 5/13/2014 I HAVE HAD NO HELP IN RESOLVING THIS SITUATION. *TR
POWER TRAIN,ELECTRICAL SYSTEMMay 12, 2014
8:30AM ON MY WAY TO GET ON I74 HIGHWAY TO GO TO WORK..ABOUT 2 MINUTES FROM HIGHWAY. PULLED OUT OF KROGER AFTER GETTING GAS. MY CAR MADE A HORRIBLE NOISE AND THEN STOPPED ABRUPTLY. MY ENGINE WAS TILL RUNNING, RADIO ON, LIGHTS ON ETC. THE CAR JUST STOPPED LIKE AS IF YOU HAD SLAMMED THE BREAKS. POLICE OFFICER PARKED BEHIND ME TO MAKE SURE NO CARS HIT ME FROM BEHIND. WE FINALLY PUSHED IT, IN NEUTRAL, INTO KROGER PARKING LOT WHERE I WAITED FOR TOW TRUCK..AWHILE. MY CAR WAS TOWED TO HIRLINGER CHEVROLET DEALERSHIP. THE DEALERSHIP CALLED ME LATER THAT DAY AND TOLD ME MY RIGHT FRONT AXLE HAD BROKEN IN HALF. MEANING THE AXLE WAS NO LONGER ATTACHED TO MY WHEEL...NOW I KNOW WHY THE ABRUPT STOP! IF IT HAD BEEN ANOTHER TWO MINUTES, OR, IF THERE HAD BEEN A CAR BEHIND ME WHEN THIS BROKE, I AND WHOMEVER COULD HAVE BEEN KILLED! THERE WAS NO WARNING..IT JUST STOPPED. HIRLINGER CHEVROLET HAS HAD MY CAR SINCE APRIL 22,2014, DAY OF THE BREAKDOWN, WITH NO EPA ON THE PART TO FIX IT, OR DO SOMETHING! I CALLED GM, THEY TELL ME THERE NO RECALL, BUT, THEY ARE AWARE OF THE PROBLEM!! I WAS TOLD 30% OF THE 2013 CRUZES HAVE THIS POTENTIAL PROBLEM..WHICH COULD HAVE BEEN DISASTER, BUT MINE WAS THE FIRST INCIDENT OF AN ACTUAL BREAKAGE. ARE YOU KIDDING ME?? THEY KNEW OF THE PROBLEM, IVE NEVER RECEIVED A RECALL, AND MY CAR STILL SITS AT THE DEALERSHIP 20 DAYS LATER AND I HAVE NO ANSWERS OF WHEN ITS GETTING FIXED, OR WHAT GM PLANS TO DO!! IN THE MEANTIME, IM MAKING MY CAR PAYMENT, ONSTAR PAYMENT, SIRIUS RADIO PAYMENT, ON A CAR I DON'T KNOW WHEN IS EVER GOING TO GET FIXED. PLUS THEY KNEW OF THIS PROBLEM!! *TR
POWER TRAINMay 9, 2014
I WAS TOLD WHEN I TOOK MY CHEVY CRUZE IN FOR ROUTINE SERVICE THAT MY CAR WAS ON THE LIST FOR THE RIGHT FRONT AXLE RECALL. I HAD TO DRIVE TO ANOTHER STATE THE NEXT DAY, AND I WAS VERY NERVOUS--I DROVE 600 MILES AND NOTHING HAPPENED. I TOOK IT TO THE CHEVY DEALERSHIP/SERVICE IN THE CITY WHERE I AM WORKING TEMPORARILY AND THEY PROVIDED ME WITH A COURTESY CAR. MY PROBLEM IS THAT NOW I NEED TO DRIVE HOME AND AFTER READING ABOUT THE INCIDENTS WHEN THE AXLE HAS BROKEN AM VERY APPREHENSIVE. THIS IS A GREAT WORRY AND INCONVENIENCE. GM NEEDS TO STEP UP AND GET THOSE PARTS MANUFACTURED ASAP. *TR
ENGINE AND ENGINE COOLINGMay 9, 2014
FAULTY THERMOSTAT. FAN STARTS RUNNING SHORTLY AFTER DRIVING, TEMPERATURE GAUGE DOES NOT REGISTER A TEMPERATURE, COOLANT GOOD, RADIATOR GOOD, OIL GOOD. SHORT DISTANCE LATER, RECEIVE A MESSAGE "A/C OFF DUE TO HIGH ENGINE TEMP". CALLED MY DEALERSHIP AND THEY INFORMED ME THAT THEY REPLACE THERMOSTATS IN CRUZE VEHICLES ALL OF THE TIME DUE TO THIS PROBLEM. *TR
STEERINGMay 9, 2014
AT HIGHWAY SPEEDS (BETWEEN 60 AND 75) THERE IS A "NOTCHY" TUG TO THE STEERING WHEEL. SEEMS TO HAPPEN DRIVING STRAIGHT. HAVE TO GIVE THE WHEEL A LITTLE PRESSURE IN A TURN TO GET IT TO UNLOCK POSITION AND MAKE IT ABLE TO TURN. *TR
STEERING,ELECTRICAL SYSTEMMay 9, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS AND MAKING A TURN, THE VEHICLE WOULD SUDDENLY SHUT OFF FOR APPROXIMATELY 3 SECONDS BEFORE RESTARTING. THE CONTACT ALSO INDICATED THAT IN A SEPARATE INCIDENT THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. RK
POWER TRAIN,AIR BAGSMay 7, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE VEHICLE ABRUPTLY STOPPED MOVING. THE CONTACT DISCOVERED THAT THE FRONT AXLE WAS FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THE AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,200. UPDATED 08/11/14*LJ THE CONSUMER STATED THE AIRBAG WAS REPAIRED ON JULY 14, 2014. UPDATED 08/18/2014 *JS
STEERING,ELECTRICAL SYSTEMMay 4, 2014
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF DURING TURN. LACK OF POWER STEERING LASTED APPROXIMATELY 30 SECONDS. *TR
STEERING,ELECTRICAL SYSTEMMay 4, 2014
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF DURING TURN. LACK OF POWER STEERING PERSISTED APPROXIMATELY 30 SECONDS. *TR
STEERING,ELECTRICAL SYSTEMMay 4, 2014
INTERMITTENT ELECTRICAL PROBLEM. POWER STEERING SHUT OFF ON INTERSTATE. LACK OF POWER STEERING LASTED ABOUT 30 SECONDS. *TR
POWER TRAINMay 2, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 14V151000 (POWER TRAIN), AND STATED THAT THE PART NEEDED FO THE REPAIR WAS UNAVAILABLE. THE VEHICLE REMAINED AT THE DEALER, WHO WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
POWER TRAINMay 2, 2014
I WAS AT A VERY BUSY FOUR WAY STOP INTERSECTION, WHEN I ACCELERATED FROM THE STOP SIGN, I HEARD A GRINDING SOUND AND HAD NO POWER IN DRIVE OR REVERSE. I PUT THE CAR IN PARK AND STILL CONTINUED TO ROLL BACKWARDS. I HAD A VERY LONG LINE OF CARS IN BACK OF ME AS IT WAS 8:00 IN THE MORNING RUSH HOUR. I HAD NO CONTROL AND HAD TO TRY TO PUSH THE CAR (BY MYSELF) TO THE SIDE OF THE ROAD. I WAS HORRIFIED AS THIS HAPPENED WITH MY BRAND NEW CAR. I HAD TO WAIT OVER AN HOUR FOR A TOW TRUCK TO TAKE THE CAR TO THE DEALER. THE DEALER CALLED ME LATER THAT DAY TO SAY THAT MY RIGHT FRONT AXEL IS BROKEN AND THAT THERE WAS A RECALL ON THIS CAR. THE DEALER THEN EXPLAINED THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS PROBLEM AND I COULD BE IN A RENTAL FOR MORE THAN A MONTH. I AM EXTREMELY UPSET THAT I WAS NOT NOTIFIED OF THIS RECALL AND HAD BEEN DRIVING THIS CAR WITH MY TWO CHILDREN IN IT WHILE GM KNEW ABOUT THIS FOR MONTHS. HOW IS THIS SAFE? I CAN'T PUT INTO WORDS HOW MAD I AM THAT GM PUT MY FAMILY IN THIS CAR WITH THIS SAFETY ISSUE. I'M GLAD THAT MY KIDS WERE NOT WITH ME WHEN THIS HAPPENED, BUT MY FEARS ARE THAT THIS COULD HAVE HAPPENED ON THE HIGHWAY WITH THEM IN THE BACK SEAT. I AM CONTACTING GM, BUT I WON'T STOP UNTIL THIS IS RESOLVED. I AM TELLING EVERYONE I KNOW AND SOCIAL MEDIA ABOUT THE CRUZE RECALL AND THAT IT ISN'T SAFE TO DRIVE. *TR
ENGINE AND ENGINE COOLINGApril 28, 2014
I LIVE IN A COLD CLIMATE. WHILE DRIVING I GET A VERY STRONG ODOR OF ANTI-FREEZE OR MOTOR FUMES THAT ARE INSIDE THE CAB OF THE VEHICLE. IT DOESN'T MATTER IF THE HEATER FAN IS ON OR OFF, THE ODOR STILL GETS INSIDE THE CAR. I HAVE HAD IT TO THE CHEVY DEALER THAT I PURCHASED THE CAR FROM AND WAS FIRST TOLD THERE WAS NOTHING WRONG. THE SECOND TIME THEY REPLACED THE INSIDE CAB FILTER, WHICH ISN'T COVERED BY THE WARRANTY, AND IT STILL SMELLS. MY COMMUTE TO WORK IS 1 HOUR AND WITHIN 10 MILES I HAVE BEEN GETTING SICK TO MY STOMACH AND HEADACHES. THE CAR IS GOING BACK TO GARAGE AGAIN TODAY FOR THE 3RD TIME AND I AM PREDICTING THEY WILL AGAIN CHARGE US TO REPLACE SOMETHING THAT WON'T FIX THE PROBLEM OR SIMPLY TELL US THAT NOTHING IS WRONG. *JS
POWER TRAINApril 24, 2014
WHEN CAR WARMS UP. SITTING AT LIGHT STOPPED CAR FEELS LIKE ITS STILL MOVING FORWARD .DEALER SAYS IT IS NORMAL. FEELS LIKE TRANSMISSION IS MOVING FORWARD WHEN STOPPED AT LIGHT. DEALER DID NOTICE PROBLEM & SAID IT IS NORMAL. I DON'T THINK THIS IS NORMAL. *TR
ENGINE AND ENGINE COOLING,VISIBILITY,ELECTRICAL SYSTEMApril 21, 2014
LETTER FROM CONGRESSMAN JOHNSON ON BEHALF OF CONSTITUENT RE 2013 CHEVY CRUZE. *SMD THE CONSUMER STATED THERE WAS VERY LITTLE HEAT IN THE VEHICLE. THE TEMPERATURE GAUGE FLUCTUATED, AND THE WINDOWS AND INSTRUMENT PANEL WOULD FOG UP. *JB UPDATED 04/28/14 *JB
POWER TRAINApril 16, 2014
FOR GM RECALL 2014079, REGARDING A POTENTIAL FRONT AXLE RIGHT HALF FRACTURE, HOW CAN DRIVERS, PASSENGERS, AND OTHERS ON THE ROAD BE CERTAIN THAT A ONE-TIME POINT-IN-TIME INSPECTION GUARANTEES THAT THIS FRACTURE WILL NEVER OCCUR? I RESPECTFULLY REQUEST THAT NHTSA REQUIRE GM TO PERFORM PERIOD FREE INSPECTIONS FOR THIS RECALL (E.G., EVERY 5,000 MILES) TO ENSURE ONGOING SAFETY. *TT
STEERINGApril 14, 2014
I RENTED A CHEVY CRUZ FROM AVIS FOR A VACATION TRIP. I NOTICED AT HIGHWAY SPEEDS THE CAR PULLED TO THE LEFT AND AS I APPLIED PRESSURE TO CORRECT FOR THE DRIFT THE STEERING WHEEL WOULD RELEASE SUDDENLY AND THE CAR WOULD TRACK NORMALLY FOR A SHORT TIME THEY REPEAT. ONLY AT SPEEDS GREATER THAN 60 MPH DID I NOTICE THE PROBLEM. I WAS CALLED BY AVIS TELLING ME THE CAR WAS BEING RECALLED BUT THE RECALL DIDN'T DEMAND AN IMMEDIATE RETURN. *JS
ENGINEApril 8, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 3200. UPDATED 06/17/14*LJ UPDATED 8/17/17*CN
ENGINE AND ENGINE COOLINGApril 4, 2014
2013 CHEVY CRUZE 1LT WITH THE 1.4 TURBO ENGINE. I HAVE ACTUALLY OWNED TWO OF THESE CARS, THE FIRST WAS A 2011. THE COMPLAINT IS ABOUT BOTH AND I SUSPECT IS THE SAME IN EVERY ONE OF THESE CARS THAT HAVE THE 1.4 TURBO. MY COMPLAINT IS ABOUT A POSSIBLE HEALTH HAZARD WITH THESE VEHICLES. THEY EMIT ANTIFREEZE FUMES CONSTANTLY AND GM IS NOW CLAIMING THAT THIS IS NORMAL AND THEY WILL NOT FIX IT. SHORTLY AFTER I PURCHASED THE 2011 MODEL I BEGAN TO NOTICE THE SMELL OF HOT ANTIFREEZE EVERY TIME I WOULD DRIVE THE VEHICLE, I TOOK IT IN FOR SERVICE SEVERAL TIMES AND THEY DONE EVERYTHING POSSIBLE TO FIX IT WITH NO LUCK. FINALLY AFTER ABOUT TWO YEARS OF DEALING WITH THIS I GOT TIRED OF IT AND TRADED IT OFF FOR A 2013 SAME MODEL. I KNOW THAT SOUNDS STUPID AND WAS BUT MY REASONING WAS THAT I LOVED THE CAR AND THOUGHT THAT SURELY GM HAD CORRECTED THIS ISSUE BY NOW(I WAS VERY WRONG). SHORTLY AFTER MY PURCHASE OF THE 2013 I BEGAN TO SMELL THE ANTIFREEZE AGAIN AND AGAIN BEGAN THE PROCESS WITH GM TO GET IT FIXED BUT AS BEFORE, NO LUCK. FINALLY AFTER FIGHTING WITH IT FOR SEVERAL MONTHS GM HAS CALLED ME BACK AND SAID THAT THE SMELL IS NORMAL OPERATION FOR THIS VEHICLE. ACCORDING TO THEM THE WATER PUMP IS DESIGNED TO LEAK A SMALL AMOUNT AND THE LEAKAGE IS CAUGHT IN A RETENTION CHAMBER BUILT INTO THE WATER PUMP THEM EVAPORATED OUT VIA THE HEAT OF THE ENGINE CAUSING THE CONSTANT SMELL. THIS IS RIDICULOUS! I STRONGLY BELIEVE THAT SNIFFING THESE HOT ANTIFREEZE FUMES ALL THE TIME CAN'T BE GOOD FOR YOU AND WILL IN THE LONG TERM CAUSE HEALTH ISSUES. WITH THIS ANSWER I ASK GM TO TAKE THE CAR BACK OR AT LEAST LET ME TRADE IT FOR ANOTHER MODEL BUT THEY ARE UNWILLING TO HELP ME ANY MORE. I KNOW THAT THIS PROBLEM IS WIDE SPREAD, NOT JUST WITH MY VEHICLE. IF YOU GO TO CRUZETALK.COM AND RESEARCH THIS YOU WILL FIND HUNDREDS OF OTHER PEOPLE WITH THE SAME COMPLAINT. THANK YOU FOR LOOKING INTO THIS FOR US. *TR
SERVICE BRAKES,ENGINEApril 3, 2014
ALMOST FROM THE DAY I LEASED MY MANUAL CRUZE I HAD ENGINE DYING PROBLEMS. IT HAPPENS WHEN I DOWNSHIFT INTO SECOND GEAR, WHEN I STOP AND WHEN I STOP SUDDENLY. IT HAPPENS PERHAPS A FEW TIMES A WEEK. THE DEALERSHIP SERVICE DEPT. TESTED THE CAR AND FOUND NOTHING WRONG. IT WAS SUGGESTED, TACTFULLY, THAT PERHAPS I WASN'T SHIFTING CORRECTLY. I AM ALMOST 66 YEARS OLD I LEARNED TO DRIVE A CAR ON A THREE-THE-TREE FORD. I HAVE OWNED ONLY ONE AUTOMATIC CAR IN MY LIFE, AND THAT WAS FOR FOUR YEARS. I REALLY DON'T THINK I AM TO BLAME. AS THE GM IGNITION SWITCH CAME TO LIGHT I BEGAN TO WONDER. OVER THE PAST FEW WEEKS GM HAS EXPANDED ITS RECALL INTO MORE RECENT MODEL YEARS. TO ME, IT IS SIMPLY THE GM CULTURE WHEN IT COMES TO BUILDING CARS. THE SAME MENTALITY ABOUT USING BAD PARTS WAS PROBABLY PASSED ON THE 2013 MODELS. *TR
ELECTRONIC STABILITY CONTROL (ESC),ENGINEApril 2, 2014
WHEN MY HUSBAND AND DRIVE THE CAR AND TURN IT OFF THE CAR TRIES TO RE-CRANK ON ITS OWN. IT HAS HAPPENED NUMEROUS TIMES. ALSO, MY COUSIN WITNESS IT ONE DAY AFTER I TURNED THE CAR OFF. I'M NOT SURE IF IT'S THE IGNITION OR WHAT. WE WANTED TO REPORT THE PROBLEM SOONER BUT DIDN'T KNOW HOW TO UNTIL I SEARCHED ON THE INTERNET. IT'S SCARY TO SEE SUCH VEHICLE TRYING TO RE-START ITSELF. *TR
POWER TRAINApril 1, 2014
VEHICLE WAS BACKED OUT OF A DRIVEWAY. DRIVER SHIFTED FROM REVERSE TO DRIVE. CAR MOVED FORWARD ABOUT 20 FEET AND SUDDENLY SLOWED TO A STOP. ENGINE POWER REMAINED ON. CLICKING NOISE WAS HEARD FROM THE RIGHT FRONT SIDE. CLICKING NOISE CONTINUED IN REVERSE, DRIVE, OR PARK SHIFTER POSITIONS. CAR WOULD NOT MOVE UNDER ITS OWN POWER IN EITHER DIRECTION. WE PUSHED CAR TO SIDE OF ROAD IN NEUTRAL AND CALLED ONSTAR THIS IS THE DRIVESHAFT RECALL ISSUE ON 2013-14 CRUZE WITH 1.4 TURBO ENGINES. I WRITE BECAUSE IF THIS HAD HAPPENED ON AN INTERSTATE OR IN HEAVY TRAFFIC THE CONSEQUENCES COULD HAVE BEEN MUCH MORE DIRE. THIS CAR IS ALMOST 1 YEAR OLD AND HAS ONLY 3000 MILES ON IT. THIS DEFECT IS AS SERIOUS AS THE IGNITION SWITCH PROBLEM. THERE ARE 170000 OF THESE CARS OUT THERE WITH THIS SAME POTENTIAL ISSUE. WHEN I SPOKE WITH GM THEY INITIALLY SAID THAT THERE WAS NO RECALL ON MY VEHICLE AND THAT I SHOULD TAKE IT TO A DEALER FOR SERVICE. WHEN I INSISTED THAT THERE WAS A POWER TRAIN RELATED RECALL ON THE CAR THEY THEN SAID THAT INDEED THERE WAS A RECALL AND THAT I COULD GET IT TOWED TO A GM DEALER. MY ONLY REASON FOR WRITING NHTSA IS TO HOPEFULLY ELEVATE THIS ISSUE TO ONE OF MORE IMMEDIATE IMPORTANCE. I HAVE NOT YET RECEIVED ANY NOTICE FROM GM ABOUT THIS ISSUE, AND IF IT WEREN'T FOR THE EXTENSIVE MEDIA COVERAGE WOULD PROBABLY STILL NOT KNOW OF THIS VERY SERIOUS ISSUE. *TR
STEERINGMarch 31, 2014
THE STEERING WHEEL/RACK HAS KNOWN ISSUES ALREADY DOCUMENTED BY THE NHTSA. WHEN DRIVING, ESPECIALLY AT SPEEDS > 50MPH, THE STEERING WHEEL WILL "LOCK UP" OR FEEL "NOTCHY" WITHOUT CONSTANT DRIVER INPUT. WHEN PERFORMING INTERSTATE DRIVING YOU WILL EXPERIENCE THE STEERING CONSTANTLY FEELING LIKE ITS LOCKING UP UNTIL EXCESSIVE FORCE IS USED TO MOVE THE STEERING WHEEL (MORE THEN A FEW FINGERS WORTH OF STRENGTH). DEFINITELY UNNATURAL AND DEFINITELY AN ISSUE FOR A BRAND NEW CAR. STARTED SINCE 5K MILES, VEHICLE HAS APPRXOIMATELY 15K MILES NOW AND THE ISSUE IS GETTING PROGRESSIVELY WORSE. DOCUMENTED ONLINE IS THAT THE STEERING RACK HAS A DESIGN FLAW WHICH ALLOWS AIR INSIDE THE STEERING RACK, CAUSING THE STEERING WHEEL TO FEEL NOTCHY OR LIKE IT IS LOCKING UP. BEING THAT THE ISSUE IS GETTING WORSE, I EXPECT THERE TO BE A MAJOR FAILURE AT SOME POINT AND WANTED THIS DOCUMENTED. ONLINE ON CHEVROLET CRUZE FORUMS THERE ARE HUNDREDS OF ISSUES SIMILAR TO MY OWN AND I BELIEVE A TSB IN CHEVROLET'S DATABASE. I AM GOING TO ATTEMPT TO BRING THE ISSUE TO LIGHT AT THE LOCAL CHEVROLET DEALERSHIP NOW THAT I HAVE THE TIME TO ACTUALLY DEAL WITH THIS SITUATION (DUE TO MILITARY/GOVERNMENT WORK CONFLICTS). I PURCHASED A FULL PREMIUM WARRANTY WITH THE VEHICLE WHEN I BOUGHT IT THAT COVERS EVERYTHING FOR 100K MILES/7 YEARS, SO THERE SHOULD BE NO ISSUES WITH THIS REQUEST OF FIXING/REPLACING THE ISSUE.
STEERINGMarch 29, 2014
THE STEERING DOES NOT FEEL STABLE. AT VARIOUS TIMES MOSTLY AT HIGHWAY SPEEDS THE STEERING FEELS AS THOUGH THERE IS NO CONNECTION FOR A SPLIT SECOND WITH THE TIE ROD THAT CONTROLS THE STEERING. THE CAR WILL ACTUALLY PULL SLIGHTLY AND REQUIRE CORRECTION FROM TIME TO TIME. THE PULL CAN BE EITHER TO THE RIGHT OR LEFT AND NOT RELATED TO ANY POSSIBLE WIND. THE CAR HAD BEEN TAKEN TO THE DEALER MARCH 14, 2013, WITH NO CHANGE IN THIS SITUATION. THE FEELING IS SIMILAR TO DRIVING SOME OF THE OLD JUNKS FROM DAYS GONE BY BACK IN THE 60'S WHERE THE STEERING WAS LOOSE AND REQUIRED BOTH HANDS FIRMLY ON THE WHEEL AND CONSTANT CORRECTION GOING DOWN THE ROAD. *TR
AIR BAGSMarch 20, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, SHE LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE BUT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MILD CONCUSSION AND WHIPLASH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 22,000.
Crash reported1 injury(ies)
NHTSA #10573747POWER TRAINMarch 20, 2014
THE COMPLAINT IS 1)VEHICLE SURGES WHEN STOPPED AT A SIGNAL OR STOPPED WHILE IN GEAR. EXTRA PRESSURE IS APPLIED TO BRAKE PEDAL OUT OF FEAR IT WILL LUNGE FORWARD. 2)INTERMITTENTLY SURGES DRASTICALLY WHEN YOU REMOVE YOUR FOOT FROM BRAKES. 3)INTERMITTENT HIGH REVVING AND ACCELERATION PROBLEMS. A SERVICE BULLETIN WAS PERFORMED IN WHICH REPAIRS WERE MADE TO THE TRANSMISSION. THESE REPAIRS INCREASED THE SYMPTOMS AND MADE IT THE VEHICLE EXTREMELY UNSAFE TO DRIVE. GM ENGINEERS STATE THE CAR IS OK. DOES SOMEONE HAVE DO DIE BEFORE THE PROBLEM IS CORRECTED. A LOT OF PEOPLE HAVE MADE COMPLAINT ON THE EDMONDS.COM WEBSITE. SOMEONE NEED TO LOOK INTO THIS. *TR
SERVICE BRAKESMarch 18, 2014
WHILE DRIVING IN STOP AND GO TRAFFIC AT APPROXIMATELY 25MPH. THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND TO AVOID HITTING THEM I SLAMMED ON MY BRAKES. IT TOOK 4-5 SECONDS BEFORE THE BRAKES RESPONDED AFTER PRESSING ALL THE WAY DOWN ON THE PEDAL BASICALLY STANDING ON THE PEDAL. I HAD TO SWERVE INTO THE NEXT LANE TO AVOID HITTING THE CAR IN FRONT OF ME. LUCKILY THERE WERE NO OTHER CARS IN THE OTHER LANE AT THE TIME.. I CALLED THE DEALERSHIP AND THEY SAID THIS IS NOT NORMAL AND TO BRING THE CAR IN. I TOOK IT IN AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE BRAKE SYSTEM. I TRIED IT OUT IN MY HOUSING COMPLEX AND ITS STILL DOING THE SAME THING WHEN DRIVING 25MPH AND SLAMMING ON THE BRAKES THIS CAR IS NOT SAFE AND I WILL BE LOOKING INTO REPLACING IT WITH SOMETHING OTHER THAN CHEVY.. *TR
POWER TRAINMarch 15, 2014
FRONT AXLE BROKE IN THE CENTER OF VEHICLE WHEN DRIVING IN HEAVY TRAFFIC. ALL FORWARD MOTION QUIT. UNABLE TO MOVE VEHICLE, YET, WHEN GEAR SHIFT IN PARK, VEHICLE WOULD ROLL. CAR IS TEN MONTHS OLD. *TR
STEERING,VEHICLE SPEED CONTROL,ENGINEMarch 14, 2014
IN APRIL OF 2013 MY 2013 CHEVY CRUZE SHUT OFF WHILE ATTEMPTING TO DRIVE OFF FROM A RED LIGHT THAT JUST TURNED GREEN, AS SOON AS I STEPPED ON THE GAS PEDAL THE CAR JUST SHUT OFF. THERE WERE NO OTHER VEHICLES BEHIND ME SO I IMMEDIATELY TRIED TURNING THE CAR ON BUT I HAD TO PUT IT PARK THEN START IT AGAIN AND CONTINUED EN ROUTE AND DID NOT THINK ANYTHING OF IT. THIS HAPPENED TWICE WITHIN THE NEXT FEW MONTHS. THE FOURTH INCIDENT I HAD A CAR FULL OF FAMILY MEMBER AND WE WERE GETTING ON THE FREEWAY ON RAMP SLOWING TO COME TO A STOP WHEN THE LIGHT TURNED GREEN SO AS SOON AS I STEPPED ON THE GAS PEDAL THE CAR SHUT DOWN AND I HAD NO CONTROL AND WAS ALMOST HIT FROM BEHIND LUCKILY THERE WAS NO CAR IN THE LANE OVER SO THE TRUCK BEHIND ME SWERVED INTO THE NEXT LANE AND I ONCE AGAIN PUT THE CAR IN PARK STARTED AGAIN AND IMMEDIATELY CALLED THE DEALERSHIP AND TOOK THE VEHICLE INTO THE DEALERSHIP. I WAS TOLD BY THE SERVICE DEPARTMENT A FEW WEEKS LATER THAT THEY FIGURED THE PROBLEM WAS A LOW OCTANE GAS AND I JUST NEEDED TO START USING CHEVRON ONLY AND THEY WOULD GIVE ME $250 IN CHEVRON GAS CARDS. I REFUSED TO PICK UP THE CAR BECAUSE I ALREADY ONLY USED CHEVRON GAS IN THE VEHICLE SINCE I PURCHASED IT IN DECEMBER 2012 WITH ONLY 3 MILES. AFTER 2 MONTHS OF ARGUING BACK IN FORTH ABOUT THEM NOT HAVING A FIX FOR THE CAR I RETURNED THE RENTAL AND PURCHASED A DIFFERENT VEHICLE ELSEWHERE AND FILED A COMPLAINT WITH GM WHICH ALSO GAVE ME THE RUN AROUND ABOUT THE VEHICLE BEING FIXED WHEN IT WASN'T EVER WORKED ON TO THIS DAY THEY HAVE THE CAR AND I AM NOW IN COLLECTIONS AND CONTINUING THIS HEADACHE WITH GM. THEY SAID ITS NOT A RECALL BUT I HAVE SPOKEN TO SEVERAL OTHER PEOPLE INCLUDING THE RENTAL COMPANY THAT HAS HAD THE CHEVY CRUZE SHUT OFF ON THEM AS WELL. *TR
AIR BAGS,ENGINEMarch 14, 2014
I PURCHASED A 2013 CHEVY CRUZE IN JUNE, 2013. IN NOVEMBER OF THE SAME YEAR, I STRUCK A DEER ON A RURAL STRETCH OF INTERSTATE HIGHWAY AT HIGH SPEED (70MPH). AT THIS POINT THERE WERE ROUGHLY 9,000 MILES ON IT. THE AIR BAGS DID NOT DEPLOY, BUT I WAS UNHARMED. THE IMPACT CAUSED THE VEHICLE TO DO A 180 DEGREE ROLL ONTO THE SHOULDER, AT WHICH POINT I EXITED THE VEHICLE TO SEE THE AREA NEAR THE BATTERY SMOKING WITH A SMALL FLAME COMING OUT OF IT. WITHIN MINUTES, AND BEFORE EMERGENCY VEHICLES COULD ARRIVE THE FRONT OF THE CAR WAS FULLY ENGULFED IN FLAMES. *TR
Crash reportedFire reported
NHTSA #10572498STEERINGMarch 11, 2014
WHILE ACCELERATING FROM A FULL STOP, FELT THE VEHICLE LOSE POWER AND HEARD LOUD NOISES COMING FROM UNDER THE CAR. CAME TO A FULL STOP IN THE MIDDLE OF A BUSY ROAD. TURNED OFF THE CAR. TURNED IT BACK ON AND ATTEMPTED TO MOVE THE CAR TO NO AVAIL. PUT THE CAR IN PARK AND THE CAR STARTED TO ROLL BACKWARDS. CAR HAD TO GET TOWED. CHEVY DEALERSHIP STATES THE FRONT RIGHT AXLE SNAPPED. IN PROCESS OF BEING REPLACED. *TR
VISIBILITYMarch 5, 2014
WHEN DRIVING I KEEP SMELLING AN ODOR COMING FROM THE VENTING SYSTEM WHEN THE HEAT IS ON. AT TIMES THE ODOR IS STRONGER THAN OTHER TIMES, AND EVEN NAUSEATING AT TIMES. I KEEP TELLING DEALERSHIP THAT IT IS A CHEMICAL SMELL. FINALLY AFTER HAVING MY CAR IN SHOP TWICE THEY SAID THAT CHEVY DID A BULLETIN ON A "HEATING BOX" AND THAT IT IS TOO HOT AND NEEDS TO BE REPLACED. WE WILL SEE IF THAT IS WHAT IT IS. *TR
EXTERIOR LIGHTING,VISIBILITYFebruary 27, 2014
LIMITED VISIBILITY AT NIGHT, (SHADED WINDSHIELD) WITH NO ARTIFICIAL LIGHTING (STREET LIGHTS) ESPECIALLY BAD ON CURVES AND HILLS. SEE LINK HTTP://YOUTU.BE/BLU0J2BNG5O
POWER TRAINFebruary 26, 2014
I WAS MAKING A RIGHT TURN WHEN THERE WAS A NOISE SIMILAR TO A TIMING BELT FAILURE FROM UNDER THE ENGINE AND THE CAR APPEARED TO LOSE POWER. I PULLED OVER AND LOOKED UNDER THE VEHICLE BUT THERE WAS NO SIGN OF DAMAGE. I RESTARTED THE ENGINE AND PUT IT IN DRIVE AND THE NOISE RECURRED. I DECIDED TO CALL A TOW TRUCK TO TAKE THE CAR TO THE DEALER WE BOUGHT IT FROM IN AUGUST 2013. THE DEALER FOUND A BROKEN/SEPARATED FRONT RIGHT AXLE. THE CAR IS AN AUTOMATIC. THE DEALER REPLACE THE AXLE. I AM WRITING THIS TO REPORT THE INCIDENT AS THE CAR IS VIRTUALLY BRAND NEW. I HAVE NO COMPLAINTS WITH THE DEALER. *TR
STEERINGFebruary 18, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE THE VEHICLE WOULD NOT TRAVEL IN THE DIRECTION BEING STEERED. THERE WAS FORCE APPLIED TO THE STEERING WHEEL IN ORDER TO CONTINUE DRIVING. IN ADDITION, THE TRANSMISSION SLIPPED GEARS AND LUNGED FORWARD INTERMITTENTLY WHEN AT A STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 25,500.
SERVICE BRAKESFebruary 14, 2014
TL- THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP RIGHT AWAY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE THERE WAS AIR IN THE BRAKE LINES AND THAT THEY NEEDED TO BE BLEED. THE VEHICLE WAS SERVICED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 700. AP *TR
SERVICE BRAKESFebruary 12, 2014
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES DID NOT RESPOND WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS RECOMMENDED THAT THE BRAKES AND CALIPERS BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO NOTIFIED THE MANUFACTURER OF THE FAILURE. THE FAILURE MILEAGE WAS 5,800.
STEERINGFebruary 6, 2014
STEERING BECOMES "NOTCHY/STICKY" WHILE DRIVING, MORE NOTICEABLE AT HIGHER SPEEDS. I DRIVE 40 MILES ONE WAY TO WORK AND NOTICE THIS ABOUT 95% OF THE TIME. WHEN THE TEMPERATURES ARE IN THE SINGLE DIGITS THE STEERING SEEMS TO BE FINE. DEALERSHIP CANNOT REPRODUCE THE SYMPTOMS. THEY NEED TO DRIVE IT FOR MORE THAN A MILE. PLENTY OF DISCUSSIONS ON OTHER WEB SITES WITH THE SAME ISSUES. (CRUZETALK.COM). *TR
ENGINE AND ENGINE COOLINGFebruary 6, 2014
NOTICED A COOLANT (ANTIFREEZE) ODOR WHEN THE HEAT IS ON. I DON'T NOTICE IT ALL THE TIME, SOME DAYS THERE'S A STRONGER ODOR THAN OTHERS. PLENTY OF INFO ON OTHER WEBSITES WITH SAME ISSUE. (CRUZETALK.COM) *TR
POWER TRAINJanuary 21, 2014
CAR HAD LOUD NOISE DRIVING THROUGH AN INTERSECTION AND LOST GEAR. TRANSMISSION WOULD NOT GO INTO GEAR OR PARK. *TR
ENGINEJanuary 10, 2014
TOOK THE CAR TO DEALER FOR CAR WASH ,AFTER DOING COMPLIMENTARY MULTI POINT INSPECTION THEY CALLED ME AND TOLD ME MY WATER PUMP WAS LEAKING.THEY REPLACED THE WATER PUMP ON A CAR WITH ONLY 10801 MILES. *TR
STEERINGDecember 23, 2013
AT HIGHWAY SPEEDS >55 THE STEERING WHEEL GIVE RESISTANCE WHEN TURNING THE WHEEL TO THE RIGHT TO MAKE MINOR LANE CORRECTIONS. WHEN YOU GET PAST THE RESISTANCE THE STEERING OVER CORRECTS WHICH CAUSES YOU TO SWERVE. *TR
STEERINGDecember 23, 2013
2013 CHEVY CRUZE AT HIGHWAY SPEEDS SEEMS TO HAVE THE STEERING LOCK OR BECOME "STICKY". PROBLEM IS MOST NOTICEABLE AT SPEEDS ABOVE 50 MPH. IT BECOMES DIFFICULT TO MAKE MINOR CHANGES IN DIRECTION WHEN TRYING TO KEEP THE CAR IN THE LANE OF TRAFFIC. THE "LOCK UP" SEEMS TO BE WORSE WHEN CORRECTING TO THE LEFT COMPARED TO CORRECTING TO THE RIGHT. THIS BECOMES A REAL CONCERN WHEN DRIVING ON ICY OR SNOW PACKED ROADS AS I FEAR A LOSS OF CONTROL WHEN OVERCORRECTION DUE TO THE "STICKY" STEERING. *TR
AIR BAGSDecember 20, 2013
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED INJURIES TO THE HEAD, BACK, NECK, LEFT GROIN AND LEFT SHOULDER. ADDITIONALLY, THE CONTACT SUSTAINED BLURRED VISION AND NUMBNESS IN THE LEFT ARM. THE PASSENGER SUFFERED INJURIES TO THE HEAD, BACK, NECK, RIGHT SHOULDER, NUMBNESS TO THE RIGHT ARM AND BLURRED VISION. BOTH THE CONTACT AND THE PASSENGER WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS DIAGNOSED AT THE DEALER BUT NO INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 6000.
Crash reported2 injury(ies)
NHTSA #10556868ELECTRICAL SYSTEM,SERVICE BRAKESDecember 4, 2013
AFTER CHANGING OIL FILTER, OIL SPRAYED IN ENGINE COMPARTMENT APPROXIMATELY 10 MINUTES INTO DRIVE, CAUSING A FIRE IN THE ENGINE COMPARTMENT. ALL OCCUPANTS WERE SAFE, BUT THE DAMAGE IS EXPENSIVE. WIRING HARNESSES, AS WELL AS MASTER CYLINDER WERE MELTED. THE TOP MOUNTED FILTER IS A PLEATED CARTRIDGE THAT SNAPS INTO A THREADED PLASTIC OIL FILTER CAP. A BLUE O-RING, INCLUDED WITH THE FILTER, SLIPS OVER THE PLASTIC OIL FILTER CAP, PAST THE THREADS. THE ISSUE SEEMS TO THAT TWO "GROOVES" EXIST AFTER THE THREADS TOWARDS THE END BY THE FLANGE. IF THE O-RING IS PLACED IN THE WRONG LOCATION (I.E. ALL THE WAY TO THE END) THIS PROVIDES AN INADEQUATE SEAL, POSING A FIRE HAZARD AS DESCRIBED ABOVE. CORRECT PROCEDURE IS TO APPLY THE BLUE O-RING ON THE SECOND TO LAST GROOVE IMMEDIATELY AFTER THE THREADS. BASICALLY, IF AFTER TIGHTENING THE OIL FILTER ASSEMBLY THE BLUE O-RING IS VISIBLE, IT'S IN THE WRONG LOCATION. SOURCE: LOCAL DEALER. THIS IS NOT RELATED TO THE PLASTIC SHIELD MODIFICATION ADVISED IN A PREVIOUS SERVICE BULLETIN FROM GM REGARDING THE 2011-12 MODEL YEARS. *TR
Fire reported
NHTSA #10554773STEERING,FUEL SYSTEM, GASOLINE,SERVICE BRAKESDecember 3, 2013
BACKING OUT OF DRIVE--SEAT BELT ON-CAR SPED UP AT RAPID ACCELERATION--NO CONTROL-RAN INTO TELEPHONE POLE--BRAKED NO RESULTS. CAR CIRCLED IN ROAD AND CROSSED ROAD--TRIED SHIFTING. NO RESULT TURNED OFF IGNITION JUST AS CAR WAS TO STRIKE A BIG TREE . CAR STOPPED. PASSENGER SIDE OF CAR BADLY DAMAGED WHERE I HIT POLE. *TR
Crash reported
NHTSA #10554584EXTERIOR LIGHTING,VISIBILITY/WIPERNovember 13, 2013
IMPAIRED VISIBILITY AT NIGHT AND VERY UNSAFE, (SEEMS AS THOUGH YOUR LOOKING THROUGH A HALF DARKEN SHADED WINDSHIELD) WITH NO ARTIFICIAL LIGHTING (STREET LIGHTS) ESPECIALLY BAD ON CURVES AND HILLS. PLEASE SEE LINK (YOU TUBE) HTTP://YOUTU.BE/BLU0J2BNG5O ACCORDING TO THE INVOICE, PER THE CONSUMER, THE HEADLIGHTS SEEMED LOW. THE DEALER ADJUSTED THE HEADLIGHTS. UPDATED 01/23/14
POWER TRAINOctober 31, 2013
DRIVING THE HIGHWAY AT APPROXIMATELY 55 MPH, THE CHECK ENGINE LIGHT POPS ON, AND THE CAR STARTS MAKING LIGHT NOISES AS IF THE TRANSMISSION IS HAVING PROBLEMS PULLING. UTILIZED THE ONSTAR BUTTON TO REQUEST A DIAGNOSTIC, AND WAS INFORMED THAT THE TRANSMISSION, AND THE DRIVE TRAIN WAS GIVING ERROR CODES. I WAS INSTRUCTED TO GET THE CAR INTO THE DEALER FOR SERVICE WITHIN SEVEN DAYS. VEHICLE WAS TAKEN IN FOR SERVICE THE VERY NEXT MORNING BY 7:45 AM. WAS INFORMED THAT THE WORK TO CORRECT WAS NOT COVERED UNDER THE DRIVE TRAIN/TRANSMISSION WARRANTY, AND BECAUSE OF THE EXISTENCE OF AN INTERNAL BULLETIN THE OUTPUT SPEED SENSOR IN THE TRANSMISSION WAS REPLACED. THE CAR WAS SOLD TO ME WITH A 100,000 MILE TRANSMISSION AND DRIVE-TRAIN WARRANTY. I WAS FORCED TO PAY THE TAXES OF $ 14.09. *TR
POWER TRAINOctober 21, 2013
STOPPED AT STOP LIGHT ON SLIGHT INCLINE. RELEASED BRAKE PEDAL AND VEHICLE ROLLED BACKWARD, NEARLY STRIKING VEHICLE BEHIND ME. TOOK VEHICLE BACK TO DEALER AND WAS TOLD THIS WAS NORMAL. EXPERIENCED SAME CONDITIONS ON INCLINE SEVERAL MORE TIMES. TOOK TO DIFFERENT CHEVROLET DEALER AND WAS TOLD THIS WAS NORMAL. CONTACTED GM AND RECEIVED CALL BACK. THEY SPOKE WITH SERVICE MANAGER AND ASKED ME TO TAKE IT BACK IN. I TOOK SERVICE MANAGER WITH ME AND PERFORMED SAME ACTIVITY TWICE. VEHICLE ROLLED BACKWARDS WHILE IN DRIVE AFTER STOPPING ON INCLINE AND RELEASING BRAKE. WHILE ROLLING BACKWARDS THE TRANSMISSION JUMPED AND THE VEHICLE DIED. HAPPENED BOTH TIMES. I TALKED TO GM CORPORATE CUSTOMER SERVICE SEVERAL MORE TIMES. SERVICE MANAGER ASKED ME TO BRING VEHICLE BACK IN TODAY (OCT. 21). I REPORTED SAME STORY AND LEFT VEHICLE AT DEALER. THEY CALLED ME BACK AND SAID EVERYTHING WAS NORMAL. I TALKED TO GM AGAIN AND REPORTED EVERYTHING. CALLED MY AUTO INSURANCE COMPANY AND REPORTED ISSUE. THIS ISSUE CONTINUES TO OCCUR AND I AM FEARFUL THAT THE VEHICLE MAY ROLL BACKWARDS INTO ANOTHER VEHICLE OR A PEDESTRIAN. I CAN ANTICIPATE THIS CONDITION WITH A MANUAL TRANSMISSION AND A CLUTCH, BUT CAN NOT SAFELY HAVE ONE FOOT ON THE BRAKE AND THE OTHER ON THE GAS WITH AN AUTOMATIC TRANSMISSION. *TR
AIR BAGSSeptember 26, 2013
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SHE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED A CONCUSSION AND BRUISING. THE VEHICLE WAS TOWED TO A JUNK YARD. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,600.
Crash reported1 injury(ies)
NHTSA #10545513SERVICE BRAKESSeptember 25, 2013
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZ. THE CONTACT STATED THAT THE BRAKES FAILED TO ENGAGE AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE BRAKE FAILURE WAS EXPERIENCED TWICE. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 900.
Crash reported
NHTSA #10545318POWER TRAINSeptember 18, 2013
WHILE STOPPED AT A RED LIGHT, I KEPT FEELING THE VEHICLE SURGE AS IF IT WERE TRYING TO DRIVE FORWARD EVEN THOUGH I HAD MY FOOT ON THE BRAKE PEDAL. THE SURGE GOT TO THE POINT WHERE I HAD TO PUT THE CAR IN NEUTRAL JUST TO STOP IT. WHEN I PUT THE CAR BACK IN DRIVE WITH MY FOOT STILL ON THE BRAKES, THE VEHICLE SURGED FORWARD AND ALMOST HIT THE CAR IN FRONT OF ME. THIS SURGE WAS HAPPENING ON AND OFF BUT I HAVE STARTED TO NOTICE IT HAPPENING MORE OFTEN NOW.
VEHICLE SPEED CONTROLSeptember 12, 2013
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED WHILE SHIFTING INTO REVERSE OR DRIVE GEAR THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE ON FOUR OCCASIONS. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
VEHICLE SPEED CONTROLSeptember 4, 2013
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, HE ATTEMPTED TO PARK BUT THE VEHICLE CONTINUED TO ACCELERATE UPON ENGAGING THE BRAKE PEDAL, CAUSING THE CONTACT TO CRASH INTO A PARKING SIGN. A POLICE REPORT WAS FILED. THERE WERE NO PERSONAL INJURIES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS BUT TO NO AVAIL. THE FAILURE RECURRED SIX TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 10/17/13*LJ
Crash reported
NHTSA #10541862STRUCTUREAugust 29, 2013
WHILE BACKING UP INTO A PARKING SPACE A WOMAN DECIDED TO WALK BEHIND MY CAR SO I TRIED TO STOP. THE CAR DID NOT STOP AND THE WOMAN HAD TO GET OUT OF THE WAY. THE CAR EVEN THOUGH MY FOOT WAS ALL THE WAY DOWN DID NOT STOP UNTIL THE CAR HIT A METAL POLE ON THE WALL OF THE PARKING GARAGE. AS OF TODAY THE CAR IS STILL HAVING PROBLEMS AND CHEVY TELLS ME IN EVERY VISIT THAT THE PROBLEMS IS SOMETHING DIFFERENT.
Crash reported
NHTSA #10537945POWER TRAIN,SERVICE BRAKESAugust 25, 2013
I DECIDED TO TRADE IN MY MALIBU AND LEASE A 2013 CRUZE FROM GLOBAL CHEVROLET, RT.22, NORTH PLAINFIELD, NJ. IN MARCH OF 2013. I BEGAN NOTICING THE PROBLEM WITHIN A FEW WEEKS. IN STOP AND GO TRAFFIC, THE CAR LUNGES FORWARD AS YOU ARE SWITCHING FROM THE BRAKE TO THE ACCELERATOR. WHILE BRAKING, THE BRAKES SEEM TO FREEZE UP AND THE CAR KEEPS ROLLING, AT TIMES 20 FEET BEFORE STOPPING. I HAD THE CAR INSPECTED BY THE DEALERSHIP AND THEY TEST DROVE THE VEHICLE AND SAID THERE WAS NOTHING WRONG; "NEW TECHNOLOGY, COMPUTERS, DOWNSHIFTING" IS HOW THEY EXPLAINED IT. I KEEP A LOG IN MY CAR TO RECORD EACH TIME THIS OCCURS, AS IT DOES NOT HAPPEN EVERY DAY. HOWEVER, IT HAPPENS ENOUGH THAT I AM CONCERNED THAT EVENTUALLY THIS SITUATION WILL CAUSE AN ACCIDENT AND SERIOUS INJURY. IT WOULDN'T SURPRISE ME THAT IN THE NEAR FUTURE THERE WILL BE A RECALL REGARDING THIS PROBLEM OR I SINCERELY HOPE THERE WILL BE. *TR
LATCHES/LOCKS/LINKAGESAugust 20, 2013
TL* THE CONTACT RENTED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT HE WAS A REAR SEAT PASSENGER IN THE VEHICLE AND ATTEMPTED TO OPEN THE REAR DOOR BUT THE DOOR LOCKS WOULD NOT DISENGAGE. THE DRIVER OF THE VEHICLE ATTEMPTED TO OPEN THE DOORS FROM THE OUTSIDE, BUT THE LOCKS REMAINED ENGAGED. THE CONTACT FELT THAT THE VEHICLE FEATURE OR DEFECT WAS A SAFETY ISSUE BECAUSE IN THE EVENT OF AN EMERGENCY, THE REAR PASSENGERS WOULD BE TRAPPED INSIDE OF THE VEHICLE. THE VIN, FAILURE MILEAGE AND CURRENT MILEAGE WERE NOT AVAILABLE...UPDATED 11-18-13 *BF
POWER TRAIN,SERVICE BRAKESAugust 16, 2013
I PURCHASED A 2013 CHEVY CRUZE ON MAY 13, 2013 TEST DROVE THE CAR AND BRAKES WENT TO THE FLOOR. SALESPERSON REFERRED IT TO THE MECHANIC. I DIDN'T EVEN MAKE IT OFF THE CAR LOT. HE SAID HE BLED THE BRAKES AND ALL IS WELL...STILL HAD TROUBLE WITH THE BRAKES AFTER I WAS AT A STOP SIGN AND MY CAR LUNGES FORWARD. I PRESSED ON BRAKES HARDER TO STOP. TOOK CAR BACK ON THE 28TH AND TOLD MECHANIC WHAT HAPPENED AND HE AGAIN CHECKED THE CAR OUT AND SAID HE COULD NOT FIND ANYTHING WRONG WITH THE CAR. HE SAID HE TESTED ANOTHER NEW MODEL AND SAID HE HAD NO PROBLEMS WITH THAT CAR. THESE MECHANICS ARE IGNORING ANY CONCERN BUYERS HAVE... PUTTING OUR LIVES AND FAMILY MEMBERS IN DANGER. THE ABOVE INCIDENT HAS HAPPENED AGAIN ON OCCASION AND THE FACT THAT THESE MECHANICS TALK DOWN TO YOU AND MAKE YOU FEEL "PLAIN STUPID" HAS PROMPT ME TO INITIATE THIS COMPLAINT IN HOPES SOMETHING GETS DONE. *TR
POWER TRAIN,SERVICE BRAKESAugust 11, 2013
WHEN THE VEHICLE IS IN DRIVE AND STOPPED EITHER AT A RED LIGHT OR STOPPING TO MAKE A TURN THE VEHICLE FEELS LIKE IT'S MOVING FORWARD (LUNGING FORWARD) THIS OCCURS WHEN THE BREAK IS COMPLETELY PRESSED DOWN AND THE CAR IS IN DRIVE. THE RPM GAGE WILL FLICKER UP AND DOWN AS THIS IS OCCURRING. I HAVE TAKING IT TO THE DEALER SHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH MY CAR. I FEEL THIS CAR IS UNSAFE TO DRIVE BECAUSE IT MIGHT CAUSE AN ACCIDENT ONE DAY. WHEN IT DOES THIS AND IM STOPPED AT A RED LIGHT I WILL HAVE TO PUT THE CAR IN NEUTRAL OR PARK TO GET IT TO STOP DOING THIS. IT DOESN'T HAPPEN ALL THE TIME WHEN IM DRIVING BUT IT'S OCCURRING MORE COMMONLY. *TR
SERVICE BRAKES,ENGINEJuly 8, 2013
I HAD THE VEHICLE SERVICED FOR OIL CHANGE AND TIRE ROTATION ON MAY 25. A FEW DAYS LATER, APPROXIMATELY JUNE 1, I NOTICED THE VEHICLE WAS VERY HARD TO STOP WHEN BACKING OUT OF MY DRIVEWAY (HAD TO PUSH DOWN VERY HARD ON THE BRAKES WHICH DID NOT SEEM TO GO TO THE FLOOR). I ALSO NOTICED THAT WHILE I WAS STOPPED AT RED LIGHTS OR BEHIND OTHER VEHICLES THE CAR WOULD LUNGE FORWARD--NOT ENOUGH TO HIT SOMEONE BECAUSE I NOTICED IT AS SOON AS IT HAPPENED. ABOUT TWO WEEKS LATER I TOOK THE CAR TO THE DEALERSHIP, JEFF WYLER CHEVROLET EASTGATE, AND ADVISED THEM OF THE PROBLEM. SOMEONE TEST DROVE THE CAR WITH ME IN THE PASSENGER SEAT, AND HE INFORMED ME THAT HE COULD FIND NOTHING WRONG WITH THE CAR. I DO NOT KNOW IF HE CHECKED ANYTHING ELSE WHILE I WAS IN THE WAITING ROOM. AT MY REQUEST, HE PROVIDED ME WITH A PRINTOUT DOCUMENTING THE VISIT. ON JULY 7, 2013, WHILE MY DAUGHTER WAS PULLING THE VEHICLE INTO OUR GARAGE, THE BRAKES FAILED AND SHE HIT MY GRANDDAUGHTER BICYCLE WHICH, IN TURN, WENT THROUGH THE DRYWALL AT THE END OF THE GARAGE. I HAVE FOUR CHILDREN LIVING AT THE HOUSE INCLUDING AN 8 AND 10 YEAR OLD. THERE IS ALSO A SIGN ON OUR STREET INDICATING A DEAF CHILD LIVES ON THE STREET (WE HAVE ONLY LIVED THERE SINCE NOV. 2012). WE ARE VERY FORTUNATE THAT A CHILD HAS NOT BEEN INJURED. THERE IS NO WAY TO ALERT THE DEAF CHILD THAT THE CAR IS COMING THEIR WAY SINCE THEY CANNOT HEAR THE HORN. *TR
Crash reported
NHTSA #10523701SERVICE BRAKES, HYDRAULICJune 17, 2013
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION WHEN BRAKING. *SMD THE CONSUMER STATED WHILE HE THOUGHT HE WAS STOPPED IN A PARKING LOT, WAITING FOR THE LIGHT TO CHANGE, HE APPARENTLY STEPPED ON THE BRAKES AS WELL AS THE ACCELERATOR PEDAL, WHICH CAUSED THE VEHICLE TO MOVE INTO THE INTERSECTION. APPARENTLY, HE APPLIED MORE FORCE TO THE ACCELERATOR, THAN THE BRAKE PEDAL. THE CONSUMER BELIEVED THE ACCELERATOR PEDAL WAS RAISED TOO HIGH OFF THE FLOOR.
POWER TRAIN,SERVICE BRAKES,ENGINEJune 4, 2013
BEST WAY TO DESCRIBE WHAT HAPPENED WAS WHEN I WAS SITTING AT THE STOP SIGN BEHIND SOMEONE, WITH FOOT ON THE BRAKE PEDAL, MY CAR WENT FORWARD ABOUT A FOOT OR SO, NO GAS ACCELERATION FROM MYSELF, I DON'T KNOW IF THE GAS WAS AUTO CONTROLLED, BUT I FELT LIKE I WASN'T PUSHING ON THE BRAKE ENOUGH EVEN THOUGH I WAS, I DID SOME INVESTIGATING AND I READ ONLINE THAT OTHER PEOPLE HAVE BEEN HAVING SIMILAR ISSUES WITH THEIR 2013 CHEVY CRUZE. *TR
SERVICE BRAKESMay 28, 2013
I HAVE SEVERAL INCIDENTS THAT HAVE HAD OCCURRED IN A BRAND NEW 2013 CHEVY CRUZE WITH 7000 WHEN THE FIRST INCIDENT OCCURRED.. 1) THE BRAKE PEDAL TRAVELS TOO FAR BEFORE THE BRAKES ENGAGE. 2) I WAS BACKING OUT OF MY DRIVEWAY AND HAD NO BRAKES. I PUSHED THE PEDAL TO THE FLOOR AND THE BREAKS DIDN??T RESPOND. THE CAR KEPT ROLLING. I FEEL THAT THIS IS AN EXTREMELY SERIOUS SAFETY ISSUE. I TOOK IT TO THE SERVICE DEPARTMENT 3 TIMES FOR THEM TO FIX IT. I HAD TO USE A LOAN CAR FOR 5 DAYS, AND WHEN I BROUGHT IT SEEMED LIKE THEY WOULDN'T BELIEVED WHAT I WAS SAYING. APPARENTLY THE PROBLEMS WAS FIXED, BUT A MONTH AND A HALF AFTER 3) AT VARIOUS SPEEDS, A LOUD SQUEAKING NOISE WAS EMITTED FROM THE VEHICLE WHEN ENGAGING THE BRAKE PEDAL. THE TECHNICIAN DUPLICATED THE PROBLEM; HOWEVER, HE WAS UNABLE TO PROVIDE A REMEDY REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND HASN'T SOLVED THE ISSUE. AFTER 6 DAYS OF HAVING A LOAN CAR THE PROBLEM WAS NOT SOLVE. NEITHER THE MANAGERS OR CHEVROLET THE COMPANY HAVE HELP ME SOLVING THE PROBLEM. I THINK CHEVROLET IS HIDING THE FACT THERE IS AN ISSUE. I SEE A LOT OF OTHER PEOPLE COMPLAIN ABOUT THE BRAKES ON CRUZETALK.COM. I AM STUDENT AND FULL TIME WORKER AND TRAVEL IN PARKWAYS ALL THE TIME AND I DON??T FELL SAFE DRIVING THE CAR ANYMORE. AFTER BRINGING MY CAR BACK 4 TIMES ALREADY AND LEAVING IT THERE FOR FEW DAYS I ASKED THE DEALER AND THE COMPANY TO GIVE ME MY MONEY BACK ON THE CAR. IT SEEMS LIKE IF THEY DON'T WANT TO DEAL WITH THE PROBLEM AND DON'T CARE ABOUT CUSTOMERS SAFETY. PLEASE HELP ME! *TR
STRUCTUREMay 18, 2013
SIMPLY GETTING INTO THE CAR AS GETTING INTO ANY CAR. UNDER PORTION OF DASH SO LOW IT CAUSED ABRASION AND BRUISING TO RIGHT SHIN UPON ENTRY. VERY PAINFUL AND UNNECESSARY. SOME MODIFICATION NEEDS TO BE MADE TO ALLOW FOR A DIMINUTIVE PERSON WITH LONG LEGS TO ENTER CAR SAFELY. THIS HAPPENED ABOUT FIFTEEN MINUTES AGO (9 A.M.) AND I AM STILL REELING FROM THE PAIN OF IT. THE INJURY WAS QUICK AND WITHOUT NOTICE, SO THE IMPACT IS SUDDEN AND UNEXPECTED. NOTES: HEIGHT 5'1" LEG LENGTH 32" AT INSEAM THIS IS A RENTAL CAR (ENTERPRISE). LICENSE PLATE [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
POWER TRAIN,FUEL/PROPULSION SYSTEMMay 16, 2013
WHILE AT A STOP, MY CAR WILL LURCH FORWARD, LIKE SOMEONE IS PUSHING IT FROM BEHIND. LUCKILY I HAVE MY FOOT ON THE BRAKE AND IT DOESN'T MOVE FORWARD. THIS HAS HAPPENED ABOUT 4 TIMES THIS PAST MONTH SINCE I'VE HAD THE CAR. *TR
SERVICE BRAKESMay 10, 2013
BRAKE PEDAL TRAVELS TOO FAR BEFORE BRAKES ENGAGE. BRAKE PEDAL NEARLY TO FLOOR WHEN STOPPING AT ANY SPEED. DEALER DID NOT RESOLVE PROBLEM, SAID THERE WERE NO SERVICE BULLETINS REGARDING THE PROBLEM. THIS IS A BRAND NEW CAR. DEALER PLACED BRIGHT ORANGE STICKER IN DOORJAM WHICH STATES IF CAR IS IN ACCIDENT TO CALL THEM. I COULD NOT MAKE THIS UP! SEE MANY OTHER POSTS REGARDING THIS PROBLEM. I WOULD LIKE THE MASTER BRAKE CYLINDER REPLACED ON ALL THESE COMPLAINTS OF SOFT BRAKE PEDALS ON NEW CARS. *TR
STEERING,VEHICLE SPEED CONTROL,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)May 2, 2013
AFTER DRIVING THIS VEHICLE FOR 660 MILES, I'VE NOTICED THAT THERE'S A GRINDING OR KNOCKING FEELING ON THE ACCELERATOR. I FIRST NOTICED IT WHILE PULLING IT OUT OF MY DRIVEWAY. I FELT A KNOCKING ON THE ACCELERATOR. IT'S NOT WEATHER SENSITIVE AND GIVES THE SAME FEELING REGARDLESS OF SPEED. IT'S NO PREDICTABLE FOR THE KNOCKING FEELING I GET ON THE ACCELERATOR. I DRIVE ON HIGHWAY FOR MUCH OF MY TIME AND NOTICE THE FEELING SIMILAR TO MY OLD CAR WHEN THE BEARINGS STARTED TO GO BAD. IT SEEMS AS THOUGH IT'S COMING FROM THE FRONT LEFT SIDE. I HAVE REPORTED THIS TO MY DEALER AND THEY QUICKLY HAVE LOOKED AT IT AS WELL AS TAKING IT FOR A DRIVE. AFTER CHECKING THE CAR OVER NOTHING HAS BEEN FOUND TO BE WRONG. IT IS NOW DOCUMENTED WITH THE DEALER. CURRENTLY I HAVE OVER 1K MILES ON IT AND SEEMS TO HAVE GOTTEN WORSE. *TR
POWER TRAINApril 29, 2013
ON APRIL 27, 2013, WHILE ATTEMPTING TO PARK MY CAR I PUT THE CAR IN REVERSE GEAR AND ALL OF A SUDDEN THE CAR JERKED IN THE REVERSE SO HARD THAT IF A CAR WAS DIRECTED BEHIND ME PARKED I WOULD HAVE HIT IT AND DAMAGED BOTH CARS. THEN, THE CAR JERKED FORWARD WHEN I SWITCH GEARS TO DRIVE FORWARD AND THEN THE CAR STARTED MAKING A LOUD CLICKING SOUND. THEN BEFORE THAT! I HAD A PROBLEM ON 4/19/2013 TRYING TO REVERSE INTO ANOTHER PARKING AREA AND THE CAR DID PRETTY MUCH THE SAME THINGS AS IT DID ON APRIL 27TH. ALSO, SOMETIMES WHEN I PRESS ON MY BRAKES, COMING TO A FULL STOP, THE CAR WILL LOUNGE FORWARD WHILE PRESSING ON BRAKE. THIS IS VERY DANGEROUS OCCURRENCES. I HAVE NOT CONTACT THE DEALER AS OF YET. BUT, I INTEND TOO ASAP. I HAVE ALSO CHECKED FOR ANY RECALLS, AND THERE ARE NONE YET AS OF 2013, BUT THERE ARE A COUPLE OF COMPLAINTS ONLY. 2012 CRUZE HAD SEVERAL AIRBAG, AND ENGINE ISSUES. PLEASE ADVISE! THANK YOU *TR
POWER TRAINApril 5, 2013
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE ATTEMPTING TO COME TO A COMPLETE STOP WITH THE BRAKES ENGAGED, THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 660 AND THE CURRENT MILEAGE WAS 1,002. *TR
STEERINGFebruary 3, 2013
AFTER DRIVING APPROXIMATELY 90 MILES AT FREEWAY SPEEDS, THE STEERING BECOMES "NOTCHY". MINOR STEERING CORRECTIONS BECOME ALMOST IMPOSSIBLE SINCE THE STEERING WHEEL WILL ONLY MOVE IN FINITE INCREMENTS SO DRIVING THE CAR BECOMES DIFFICULT, EVEN DANGEROUS SINCE IT IS NOT POSSIBLE TO POSITION IT PROPERLY IN THE TRAFFIC LANE. WEATHER OR TEMPERATURE DOES NOT SEEM TO AFFECT THE PROBLEM. THE CAR STEERS PROPERLY ON SHORT TRIPS BUT ON A REGULAR, WEEKLY TRIP I MAKE, THE PROBLEM ALWAYS OCCURS AFTER ABOUT 90 MILES. AFTER THE CAR IS STOPPED (AT THE 130 MILE MARK) FOR A COUPLE HOURS, THE PROBLEM DOES NOT REOCCUR AT START-UP. DEALER HAS BEEN CONTACTED AND CANNOT DUPLICATE THE PROBLEM--BUT HASN'T DRIVEN THE CAR FOR MORE THAN A MILE OR SO.