2023 Cadillac Escalade Problems & Complaints

I am filing a safety complaint regarding repeated engine and drivability issues with my vehicle, which began shortly after purchase and have continued despite service visits. I purchased the vehicle on 03/04/2023. Within approximately one month (03/26/2023), I began experiencing abnormal engine behavior, including ticking noises and instances where the vehicle would shut off and require restarting. I immediately brought the vehicle to the dealership. At that time, the issue was not properly diagnosed and I was told after a test drive that the noise was “normal. On 12/18/2025, I was later notified of an engine recall involving the same type of engine problem I had been reporting since 2023. I brought the vehicle in 12/19/2026 and the engine failed 3 times. I was informed that an engine replacement was necessary, and the vehicle was left at the dealership. It was ready for pickup on 01/14/2026 after the engine replacement was completed. On 04/15/2026, the vehicle began making knocking noises and would not shift into drive or reverse. I had to turn the vehicle off and restart it in order to regain drivability. On 04/16/2026, while driving, the vehicle began making a loud revving noise without accelerating and started to slow down and lose power. I was forced to pull over to the side of the road. The vehicle would not respond properly until I turned it off and restarted it again in order to continue driving. These ongoing issues present a serious safety concern due to repeated loss of power and drivability while operating the vehicle.

Dealership stated they fixed recall ref# N252494000 on 9/24/25. But on 4/9/26 noticed engine noise (knocking), then a lose of power and then vehicle stalled on the highway.

Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from Motor Werks Cadillac in [XXX] . It was very expensive. The car has under 33k miles on it, off memory.I informed the dealer I would be taking the car on a family vacation road trip from [XXX] to [XXX] (for spring break), and requested they perform any necessary preventative service on it to ensure it was in perfect shape to make the trip. They performed the service (basic air filter change etc) and returned the car to me two days before I packed my family [XXX] and [XXX] daughters and wife) into the car and began the journey. After driving less than three hours, the engine completely and suddenly died, without warning, while we were traveling at 75 miles an hour on the highway in the left lane in the middle of rural [XXX] . At the same time all of the electronics in the vehicle died as well. It was an extremely dangerous situation because the road is heavily trafficked by semi trucks, which I was barely able to avoid as I attempted to coast across all the lanes of traffic to get onto the shoulder of the road on the right hand side. Because the car was without propulsion, I was not able to get fully onto the shoulder, but mostly. This left the car in a precarious position because the semi's that we're driving by could easily have hit the car had they not been careful and veered slightly to the left. We easily could have been killed. There's more to the story, like the dealer telling me Cadillac is aware that catastrophic engine failure at highway speeds is a known issue impacting Escalades around the country, and including significant mental trauma that my children experienced by being stranded on the side of the road for several hours in the dark in a car that had no engine, no electronics and no heat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibiting "abnormal noise (lifter clatter on both banks) and active misfires." 3 The dealership claims they cannot complete the mandatory PicoScope diagnostic test for the recall because the engine condition (misfires/noise) interferes with the equipment. 4 Under GM Special Coverage XXX, if the engine cannot be safely tested due to internal mechanical failure within the recall population, GM is mandated to cover the diagnostic teardown and full engine assembly replacement at no cost to the consumer. 5 The dealership is refusing to authorize the teardown under the GM Special Coverage code and is instead pressuring me to pay myself. 6 The dealership has stopped responding to my written inquiries (sent March 18th and 19th) and refuses to provide a loaner vehicle, despite the vehicle being officially "unsafe to drive" due to the open safety recall. I am asking you to requre Immediate authorization of engine teardown and full engine assembly replacement under GM Special Coverage XXXat $0 cost to me, and provision of a loaner vehicle as required for safety recall grounding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Oct 14,2025 Dealer did a GM safety recall under N252494000 On March 14th 2026 the motor with out, the dealership is now going to replace the motor under the Recall

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multiple vehicle accident with severe injuries or fatalities.

On 2/17/2026 , while driving to work at 55 mph , the engine quit and dash board said to restart engine. Could not restart engine and had Cadillac Escalade towed to Gerry Lane Cadillac in Baton Rouge, Louisiana . Today 2/24/2026 , we received a call from dealership stating that it needs a new engine. (6.2 liter engine ) It may be a month before we get our Escalade back.

On September 8, 2024, while traveling approximately 75 mph on Interstate 4 with my wife and five children, this 2023 Cadillac Escalade experienced a sudden catastrophic loss of engine power following a hard shift. Steering, braking assist, and acceleration were effectively lost and the vehicle shifted into neutral without warning. We were nearly struck by a tractor-trailer while attempting to reach the shoulder and were stranded on the highway in unsafe heat for over an hour without roadside assistance. A dealership inspection confirmed catastrophic internal engine failure involving metal debris and spun bearings, requiring complete engine replacement and related component repairs under manufacturer direction. The vehicle was out of service for approximately 15 days. The failed components and repair documentation are available for inspection through the dealer and manufacturer. No prior warning lights or messages were present before the initial failure. On February 8, 2026, the replacement engine experienced a second sudden loss-of-power event. The day before, the vehicle briefly lost propulsion near 40 mph approaching a stoplight and restarted with difficulty. The following day, while backing from a parking space into an active roadway, the vehicle again lost propulsion and became disabled, nearly resulting in a collision with an approaching truck while surrounding traffic was forced to stop. This repeat failure of the engine/powertrain system has been reproduced and confirmed by a dealership and previously inspected by the manufacturer. The recurring sudden loss of propulsion without adequate warning creates a serious and ongoing safety hazard to occupants and surrounding motorists. The failed components and vehicle remain available for inspection upon request.

Received a recall letter that stated the engine in my 2023 escalade with roughly 49,000 miles on it at the time. Has problems with the engine breaking down and shutting the entire vehicle off. Took the car to the dealer to fix per the recall letter. They stated they only needed to replace an oil cap and put better oil in the car, and not replace the engine as stated in the recall letter. About two weeks later the transmission started to slip and the car would not go over 50 MPH, in addition it would switch automatically into 4wd and get stuck in 4wd. Took the car back to the dealership they did not replace transmission they stated it may have something to do with the recall or an electrical issue. About 8,000 miles later I was driving on the highway taking kids to school and the entire vehicle just shut down completely, I could not brake, steer, control the car in anyway possible. I was riding what felt like a death trap. I was so scared for my family and myself, the car came to a stop on its own pretty drastically. I thought I was going to get slammed into or hit the car in front of me. Luckily I was not hit. The car prompted to push the start button, I tried to start the car, nothing. There was still music playing but the screens were all black, also the engine did not turn over at all. I could not put on my hazards either. I called a tow truck while sitting there and got the car towed to the dealership. The dealership took 3 days to get back to me and stated it was the engine and they are going to have to replace it with a new engine. In addition they would not provide me with a time frame at all, or a temporary vehicle to take my kids to school in. I feel this should be illegal with what has happened to me, I got regular oil changes and maintenance done. If they are still using this engine someone will end up dying from this poorly engineered engine and car. Cadillac once had a great reputation, I regret putting my kids and my life into this automobile.

2023 Escalade, the dealer did the oil change recall to put the thicker oil and oil filter in it a few months ago after the motor was ticking. They had to get recall approved by GM, due to it not showing up under my VIN for the recall. They approved it and on Friday 1/16 driving on a 55mph 3 lane highway with my newborn baby the car just stopped driving and shut off with no warning and not enough time to pull into a shoulder or out of the way. Sat in the car for 30 mins with my newborn baby until cops arrived to help with safety and we waited 45 mins for a tow truck. Cars were swerving nearly hitting us multiple times and you cannot neutral override them to atleast push or pull the car out of the road while waiting for a tow truck

Component/System Failure: The engine experienced catastrophic failure related to Recall N252494000 (NHTSA 25V-274), resulting in complete loss of power and immediate engine shutdown. The original engine was removed and replaced by the Cadillac dealership. The failed engine should be in possession of the dealer or manufacturer and should be available for inspection upon request per manufacturer retention policies. Safety Risk: The vehicle lost all power while traveling at highway speed on Highway 70 with three children and two adults in the vehicle. I was forced to coast into a center turning lane between oncoming traffic in both directions, with no ability to accelerate or move out of traffic. The shutdown occurred without warning, creating a high risk of rear-end or head-on collision. Loss of life was narrowly avoided. Confirmation of Failure: The failure was confirmed by an authorized Cadillac dealership, which determined the vehicle was affected by the active engine recall and replaced the engine under recall service, confirming the failure matched the known defect. Inspections: The vehicle was inspected by the Cadillac dealership acting on behalf of the manufacturer. No police or insurance inspection occurred since no collision took place and the issue was handled through recall repair. Warnings or Symptoms: There were no prior warning lights or drivability symptoms. While driving, a message stating “not safe to drive” appeared, and within approximately five seconds the engine shut off completely. There was no abnormal engine noise before shutdown. After failure, the vehicle could not be restarted, turned off, or shifted and automatically placed itself into park.

Vehicle was running with the driver side door open and driver out of vehicle. The vehicle slipped out of gear and reversed quickly. Driver went to get back in while moving backwards to try and stop vehicle. The driver got smashed between the garage and vehicle door. The vehicle door hyperextended and caused damage/injury to driver. The emergency brake did not come on until after the accident. Prior to this happening recalls were not preformed due to GM advising us that our vehicle was not next to get it done. Throughout ownership the vehicle has slipped out of gear two other times. We took it in each time and were told it shouldn’t happen again and they could not replicate. GM did an inspection after and fixed recalls and told us they would not assist us with damage or any compensation.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at various speeds, there was an abnormally loud motor sound coming from the vehicle. There was no warning light illuminated. The contact also stated that the vehicle unexpectedly shut off while in a parking lot and failed to restart after several attempts. The contact was picked by her husband. The contact stated that her husband later returned to the vehicle and was able to restart the vehicle. The contact then received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair and passed a vehicle inspection, and the dealer added a higher viscosity oil, installed an oil fill cap, replaced the oil filter, and updated the Owner’s Manual. The contact stated that two weeks later, the check engine warning light illuminated, and the vehicle was taken to an independent mechanic. The mechanic inspected the vehicle and discovered there was no oil in the engine. The contact was informed that the vehicle was unsafe to operate. The dealer that had serviced the recall was notified of the failure and stated that the vehicle was serviced according to the recall. The mechanic informed the contact that the dealer had possibly drained the oil and refilled it with 0W-40 oil to pass the recall inspection and not have to replace the engine. The contact asked the dealer if the practice was performed during the recall repair, and the dealer avoided answering the question. The contact stated that a service member from the dealer arrived at the residence to top off the engine oil. The dealer suggested that an oil consumption test be performed every 1,000 miles to monitor the oil consumption. The contact stated that the recall remedy was insufficient and failed to properly address the issue. The vehicle was not repaired. The contact believed that the engine needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 45,000.

We took the vehicle in for the recall inspection. They pass it and changed the oil. Weeks later, as I was driving home (was on holiday vacation in another state), the engine failed immediately. I was able to get it to the side of the road but the engine would not properly run. Had to call the tow truck and hauled back to the dealership near my home of record.

On 09-15-25, My 2023 Cadillac Escalade passed the PicoScope test that was performed at the Randy Marion Cadillac Dealership, located at 4700 Southside Blvd., Jacksonville, Fl., in reference to the 6.2 engine recall. After the engine oil change and oil filler cap replacement, the dealership failed to provide the insert for the owner's manual and had no idea what I was talking about. As a result, I'm asking that an owner's manual insert be mailed to my home address. Thanks!

Engine stopped running while driving. Took to the dealer. Engine was making a load grinding noise. Dealer replaced the engine. Drove home vehicle dripped oil in the driveway. Took vehicle to dealership. Engine block was cracked. Dealer replaced engine. Took vehicle to dealership for oil change . Engine had 1,800 Miles . Engine oil was contaminated with large pieces of metal. I took the used oil filter home cut it open and filter was full of metal as well. Took back to dealership and ask to replace the failing engine and was denied by the regional service manager as well as the general motors engineer. Their answer was if the engine fails AGAIN the vehicle is under warranty. The engine oil continues to be full of metal chunks. In my opinion metal in oil is engine failure. This vehicle is unsafe to drive with the engine full of metal.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Numbers: 25V274000 (Engine and Engine Cooling), and another recall; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the transmission made a whining sound. The vehicle lost power and shut off without warning. The failure had occurred while driving at various speeds, or while idling at a stop sign or red traffic light. The vehicle was taken to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The engine was not replaced. The dealer confirmed that the recall repairs could be performed. The failure persisted after the recall repair was completed. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.

While driving about 60–65 mph westbound on NY Route 17 near Exit 125, a warning message appeared on the dashboard reading “Restart Engine.” Within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort because the steering and brakes had become extremely heavy. Once stopped, the engine would not restart — there was no crank and no response when pressing the start button. The vehicle was later towed to the dealership for inspection. This failure occurred without any prior warning other than the single “Restart Engine” message that flashed moments before the loss of power. There were no check-engine lights, alerts, or performance issues beforehand. Unity Chevrolet Cadillac confirmed that the engine had seized and replaced the entire engine assembly, starter, and battery under warranty. The vehicle remained out of service from August 7 to August 22 2025. This sudden failure created a severe safety hazard — a complete loss of propulsion, steering assist, and braking at highway speed could easily have resulted in a high-speed collision.

On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down normally — it was an extremely dangerous situation. The vehicle briefly restarted twice, then completely died and could not restart again. I had to pull over to the shoulder and call for assistance. This repeated sudden loss of power while driving, without any prior warning lamps or messages, creates a severe risk of collision or injury to occupants and others on the road. The vehicle’s unpredictable failure to maintain propulsion or braking control is unsafe and unacceptable.

On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the second time I was driving the car after prior service, and the vehicle again stopped completely, forcing me to pull over and contact OnStar roadside assistance. This was the second major propulsion failure in a short period, each time occurring unexpectedly while driving. The repeated sudden shutdowns without warning present a serious safety risk and indicate an unresolved defect in the vehicle’s electrical and propulsion systems.

On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable to maintain speed and was not even able to brake, and had to fight to steer the vehicle safely onto the shoulder as it slowed down. There were no warning lamps, messages, or irregular behavior prior to the failure. The shutdown occurred instantly and without cause, creating an extremely dangerous situation on a dark highway late at night.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the crankshaft, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); the VIN was included but the vehicle had not been repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.

So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre owned and we where all confused about this situation and I was very unhappy that I paid 128k $ for a car and the dealer told me they could fix the issue or take the offer of 105k$ he offered me and of course because I did not want to have this problem I got rid of this vehicle as quick as possible I did not notice anything wrong with the car physically but I had that check engine light on with 13 days of owning

The contact owns a 2023 Cadillac Escalade. The contact stated that the vehicle lost motive power and stalled. The contact stated that there were several unknown codes and unknown electrical issues displayed. The vehicle was taken to an unknown local dealer approximately eight or nine times. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was a Lemon. The manufacturer was contacted regarding a buyback, but no assistance was provided. The failure mileage was approximately 19,000.

UNKNOWN. Weather related - rain water incoming on floor board under steering column. Effecting electronics and vehicle driving safety. Vehicle has propulsion control issues as a cause.

Waiting months on inspection had an appointment called and verified that was the appointment was for inspection . Took care of in and was told not opened. That was in July. The value of car has dropped because of this issue and can’t trade in or loss a ton

Sometime during the month of May, 2015, I received a letter in accordance with the National Traffic and Motor Vehicle Safety Act in reference to a recall for the 6.2L V8 gas engine (RPO L87) that applies to my vehicle. I have reached out to Randy Marion Cadillac, 4700 Southside Blvd.m Jacksonville, Fl., 32216, on several occasions, but to no avail. I spoke with service department personnel who, could not provide any information concerning the recall and informed me that they would have the service manager to call me. However, after 3 months, I have yet to receive a response from the service manager or any other service personnel. On Monday, 08-26-25, I logged into my Cadillac app and searched under Recalls and Warranties and noticed a message indicating there were no incomplete recalls. Prior to my last log-in, there was informed acknowledgeing the recall and that my vehicle would be inspected as a result. I am confused and have major concerns about my recall status and the lack of communication from the Cadillac dealership. Can someone shed some light as to why there are no recalls that are displayed on my Cadillac app and what other steps that I need to take in order to remedy this matter. Thank you! [XXX] -Ph# [XXX] GM safety recall N252494000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Cadillac Escalade. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the message "Check Oil" was displayed. The contact's husband checked the oil level and noticed that the vehicle was consuming an excessive amount of oil. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

GM engine replacement recall. The engine could blow up and give out causing a crash. Problem has been confirmed by dealer as "unremedied" Vehicle has been inspected by the manufacturer.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Recall Info: The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. This information creates anxiety for myself and my wife who already suffers from a medically documented anxiety disorder every day that we drive somewhere. Because of the location of our residence, we have to drive on the highway most of the time for convenience which exaggerates this situation. We have owned/leased GM vehicles our entire lives and particularly Cadillac for the last 24 years. We own this vehicle out right and planned to keep it indefinitely. The fact that there is no immediate remedy for this situation and one day possibly providing a higher viscosity oil, an oil filter replacement and requiring a new oil fill cap is very disappointing and insulting for a vehicle that we had to wait for and then pay over $130,000 for. At this point, thank God there is no incident, I would like to keep it that way and would like to have an immediate resolution of possible switching from our 2023 model to a comparable 2025 and be reassured that it does not have these mechanical defects with no additional costs incurred on my part.

The contact called on behalf of a dealer who owns a 2023 Cadillac Escalade. The dealer received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My vehicle was recalled under N252494002 L87 Engine Loss of Propulsion. The car was taken to the dealership June 19, 2025 and determined to require a engine replacement. The dealer has had the vehicle for a month without repair of the vehicle. This seems like an unreasonable time to replace the engine.

The front upper control arm on the driver’s side snapped in half, resulting in the complete detachment of the wheel while the vehicle was in motion. The failed component is still in my possession and available for inspection upon request. This failure placed both my life and the lives of others at significant risk. The wheel detached while I was driving, which could have led to a catastrophic crash had it occurred at higher speeds or in heavier traffic. I was extremely fortunate that the failure occurred under conditions that allowed me to bring the vehicle to a stop without injury or collision. A suspension failure of this nature represents a critical safety hazard. The failure has been physically verified by both the service center where the vehicle was taken after the incident and by GM’s assigned third-party inspection service. A visual and mechanical inspection confirmed the fractured upper control arm and resulting suspension failure. A second opinion from an independent mechanic is being pursued as well. The vehicle was inspected by a third-party claims investigator assigned by GM, who reviewed the scene and the damage. I have not received a full report or documentation from GM or the inspector, but I am requesting it formally. The incident was also documented by my insurance provider. The police were not called, as there were no injuries or collision with another vehicle. There were no warning lights, messages, or error codes on the dashboard prior to the incident. I did not observe any unusual handling, noises, or vibrations that would have suggested an impending mechanical failure. The control arm failure occurred suddenly and without warning while driving under normal conditions.

Currently under an open, incomplete safety recall (GM Program #N252494000 / NHTSA 25V274) for the L87 engine defect that can cause catastrophic engine failure and complete loss of propulsion.

My 2023 Cadillac Escalade is part of NHTSA Recall 25V274 involving a potential engine failure due to defective crankshaft or connecting rod components. It has now been over four months since this recall was issued, and there is still no remedy or parts available, according to both my dealership and GM customer service. This defect poses a serious safety risk, as sudden engine failure while driving can cause the vehicle to lose propulsion, potentially leading to a crash. I use this vehicle for business, so it’s driven frequently with passengers, increasing the danger and financial impact. Despite contacting the dealership regularly and calling GM directly, I’ve been told the same thing every time: the parts are not yet available and there is no fix yet. The vehicle has not been inspected, and I’ve received no alternative solution or loaner vehicle. I am concerned about the length of the delay and the risk to my safety and others on the road. I’m asking NHTSA to investigate and ensure that GM provides a timely resolution.

I was in car. I just stepped out of the car its stop working car couldn't start. I need to get started to start the car. It happens a lot. I went to caddilac dealer service they everything good. This car for work not luxury. I drive Uber and always on road. So I afraid something will happen. I want to change this car for new without recalls. Thank you

The vehicle stop in middle of the road. And can't start without starter. Noises coming out from the car. I went to caddilac dealer they just give me power to battery and saying everything ok. And happened a lot

The contact owns a 2023 Cadillac Escalade. The contact stated while driving 50 MPH, while depressing the accelerator pedal, the rear end seized which cause the vehicle to skid. The dealer was contacted. The vehicle was taken to a dealer where it was diagnosed; however, the result was unknown. The vehicle was repaired, and the rearview camera and bolts were replaced. The contact related the failure to NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the dealer confirmed that the failure was not related to the recall. The manufacturer was not notified on the failure. The approximate failure mileage was 37,000.

The contact owns a 2023 Cadillac Escalade. The contact stated while driving 75 MPH, while depressing the accelerator pedal, the vehicle failed to respond as intended and the contact heard a chugging sound coming from the engine. The dealer was contacted. The contact pulled over to the right side of the road awaiting towing assistance. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred before receiving notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The manufacturer was notified on the failure. The approximate failure mileage was 16,575.

This vehicle has a recall. It notes the engine can fail and cause a crash but the dealership says they have no issued a remedy and therefore will not inspect the vehicle. This vehicle is used for our 3 children and I do not understand what we do to remedy it.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

All cadillac dealerships are refusing to inspect the vehicle to ensure engine is safe despite specific instruction in recall that dealership will and determine if vehicle is affected. If not affected they will change oil viscosity. Dealerships are refusing to perform this test and change oil.

I was told of this recall. That my motor may just completely shut off at anytime and that I will hopefully be able to maneuver off of the road at that time. But Cadillac states they do not have a way to fix it at this time. IF something does happen, they will try. But only cars acting up are being looked at right now. Everyone else can just drive around and hope for the best. I’m scared to drive my car out of fear of it shutting down and causing me to get in an accident. I don’t want my family hurt, but I surely don’t want to hurt anyone else either. It’s unacceptable that there is no fix for such a serious issue and there isn’t even an estimate on when they will have a remedy, much less how long it will then take the dealership to do the repairs.

While driving, I got a message stating on the screen stating that transmission needed to be serviced. This was very scary as I slowed down and then was not able to put the vehicle in park and the parking brake was not able to be disengaged to be able to move the vehicle. After moving the transmission shifter back to different positions, I was then able to put the vehicle into Drive and then park it where it wouldn't move after that. Dealership now says that there is an issue with the transmission valve body that needs to be replaced.

23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.

In May 2023 I bought a new 2023 Cadillac Escalade (because the engine on my 2021 Tahoe was being replaced—NHTSA 11658068). After owning the Escalade just under a year I started noticing it making odd engine noises, most often at a cold startup. It sounded like a ticking or vibration and was pretty loud. On April 30, 2024 I took the Escalade to Blackstone Cadillac in Fresno CA where they found Cylinder 2 was misfiring. They said it was related to TSB #19-NA-218 and recommended an engine replacement, which they completed, and I picked it up May 22, 2024. The new engine runs rough, tons of vibration, and frequently struggles with the automatic start/stop function at red lights. It will shut off and start up immediately, or it won’t want to start back up at all. Due to these concerns I took it back to Blackstone Cadillac in October 2024. The mechanics put my Escalade side by side with another Escalade and listened to both engines and they said it sounded the same and couldn’t find anything wrong with it. My Escalade continues to run rough, odd vibrations and problems with automatic start/stop to this day. I just received the recall notice “N252494000 L87 engine loss of propulsion” for my Escalade and was notified that a remedy is not available. I called the dealership and they confirmed, there is currently no remedy available for the recall on my Escalade. I am worried and scared to drive it because I was stranded in the middle of a highway with the same L87 engine on my 2021 Tahoe (NHTSA 11658068). I don’t know what to do.

2023 Cadillac Escalade engine failure at 23,000 miles while driving at 70 mph on a very rural area in Central Florida. Engine failure and need replacing engine. We have lost value and resale in vehicle because of faulty GM parts.

The contact owns a 2023 Cadillac Escalade. The contact stated that there was an abnormal squealing sound coming from the vehicle at start-up. There was no warning light illuminated. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

The contact owns a 2023 Cadillac Escalade. The contact stated that while his wife was driving 70 MPH, the vehicle lost automotive power and failed to maintain speed while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed with an engine failure. The contact was informed that the engine needed to be replaced. The vehicle was left at the local dealer for further repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 17,000.

Driving with children on freeway after picking them up from school and suddenly the vehicle shut down completely nothing on dash neither. In the middle of freeway after doing 55 miles per hour was very scary for me and my family. Tried starting vehicle and would not start for 15 minutes. The next day took it to the dealer where I purchased it and was told it was 5 vehicles there before me that needed engine replacement and I might be the sixth. I was called the next day and was Told the service man took it for a spin and the engine completely seized on him and to find out it was the engine And other components. There were no warning before any of this happened it seems as if once you accelerate to about 50 to 60 mph it completely shuts down he said. My vehicle is currently at the Jim Riehl Cadillac in Clinton Twp Michigan and waiting for an engine to be replaced with other components I was told. [XXX] was the date of the occurrence and I was told also told they may need to keep my vehicle for 2 - 3 months for the replacement from the GM manufacture. I spoke to individuals at the Cadillac headquarters and everyone seems to act as if this is so brand new and not a huge issue and I’m the one that is paying these hefty monthly car notes on a vehicle that I only owned for 1 year and 6 months with 24,000 miles on it currently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving down the road. I accelerated to the speed limit of 55mph. This was not a quick acceleration. As I reached 55mph, my car seized up. The dash board went out, the engine shut off and I wasn't able to brake. I managed to coast until I came to a stop in the roadway. My car would not turn back on and I was told my engine seized and had to be replaced

My wife and I purchased a certified used Cadillac Escalade Sport Platinum with 36K miles on it from a reputable dealership near our home. After having the vehicle for less than a week, the engine just lost power suddenly and without notice while our entire family (3 kids) were on our way home. We were able to coast off the main highway and onto a crossing road before it glided to a stop in the middle of an intersection. We were able to get the vehicle towed back to the dealership where they are telling us it needs a replacement engine. I am very concerned with how the event unfolded, and it could have been much worse had it happened where we were not able to get off the road. I am happy GM and the dealership are working quickly to replace the engine, but now I have safety concerns and feel like the vehicle has lost some of its value. Even before I could re-title the vehicle or make our first payment on it. I am reading similar stories and am baffled how GM could produce an engine with such a widespread problem, especially when paying significant money for the vehicle.

Engine Failure. 6.2 motor. Dealer says thrust bearings failed

My wife was driving this vehicle home after dropping off kids at school when the engine suddenly stalled in the middle of the road. Luckily no one was directly behind her or she would have been in a collision. After being towed to the dealership, they informed us the engine "failed". There was no check engine light or warning message prior to the engine suffering sudden and catastrophic failure. Vehicle has less than 28k miles. The car is currently at the dealer with no time frame for repair because the engine is on "back-order".

This is the second 2023 Cadillac Escalade sport platinum that we both brand new from the dialer and after the first one after 15K miles the engine blow off so the dialer replace it then we both the second one , brand new after 20k miles same thin the engine quit on as on the free way and its now in the dialer ship for two months now waiting for a new engine.

Engine failure at 12k miles

My wife was driving the vehicle on the interstate up a hill with our [XXX] daughter when the engine seized without warning. A light came on and said the engine was hot and the accelerator pedal gave no response, and the vehicle shifted itself into neutral. She was able to barely get the vehicle off of the highway and call for help. we had the vehicle towed to the local dealer where she was which is five hours from our home to be told it needs an engine without any timeline whatsoever. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Cadillac Escalade. The contact stated while driving 40-45 MPH, the instrument panel lights started blinking, and the vehicle made an abnormally loud sound before shutting off. There was no warning light illuminated. The contact was able to pull over onto the median. The contact stated that the vehicle failed to restart and was towed to the dealer, where it was diagnosed with excessive oil consumption, causing engine failure. The dealer determined that the engine needed to be replaced. The vehicle was repaired under warranty. The manufacturer was notified of the failure and provided rental vehicle assistance. The failure mileage was approximately 19,000.

After spending 3 months in Palm Desert CA, we were heading home to Colorado on Saturday [XXX]. Just a few miles east of Barstow CA, traveling about 70 mph on [XXX], our Escalade just died and shifted itself into neutral. Luckily we were able to guide the car on to the shoulder area. The experience was terrifying as we sat there for 4 hours……… speaking several times with both OnStar and Cadillac Roadside Assistance. A tow truck driver FINALLY arrived about 1:00 PM and took us and our Escalade to Victorville Cadillac where we arrived around 2:00 PM. Because it was Saturday afternoon, they would not be able to look at the car until Monday. We met with the General Manager, who provided us with a loaner car. The car was fully packed with our belongings and we were assured that the car would be secured on their lot. On Monday [XXX] at 11:05 AM, Jon Adams from the service department called Fred to say that the engine was blown and there were fragments in the oil pan. We headed to the dealership where we were for the next 4 hours. We were told that it could take several weeks for them to get a new engine delivered. We were over 900 miles from home and really had no other option than to buy another car from them. Of course, we had NO intention of trading in the Escalade as it we only had it for 1 year and 8 months AND only with 10,245 miles!! We were two mentally exhausted [XXX] who just wanted to get home!! The GM assured us that he would give us the full trade-in value of the Cadillac as if there we no engine issues. So, we purchased a 2024 Chevy Tahoe High Country in the amount of 91K. They gave us a trade price price of $81,550 for the Cadillac (we paid $110,775 on [XXX]) After spending 3 nights in Victorville, we headed home on 4/16/24. On 4/22/24 we requested a copy of the work order to submit to Cadillac only to find out that our Cadillac had already been repaired on 4/19 and on their lot for sale on 4/22 for $109,651! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I called dealer and told them that the suv was making a ticking sound and played them a recording of it. They told me that i could drive it in or call an 800 number and maybe get it towed. I decided to drive it in as towing it would prob take it to a dealer i did not know. There were no lights on indicating an issue. I was stopped waiting to turn left across traffic when the engine started making all kinds of clanging noise. At this point it quit and after a few attempts i got it restarted and towed it in to dealer the engine failure with out warning left me and my family in jeopardy in the roadway. Now i learn that lots of these 6.2 v8s are blowing up as my dealer alone has several of them out back waiting with no eta on repair parts coming. So not only were we put in pearl but i have 125k in a brick setting at the dealer. And givin a smaller auto that i can not pull trailers with. I feel endangered and ripped off pleasse help.

Driving at 45 MPH on [XXX] in Florida, 16,000 Miles 6.2 complete engine failure, dealer and GM refused to offer a loaner, dealer estimates 4 to 6 months for replacement engine. Filed claim with GM customer care, totally useless responses. I have spoken with 4 other dealers in my area, all of them tell me they have multiple SUV's and trucks waiting for engines. Since the failure happened I started doing research, there are multiple FaceBook groups with thousands of members nationwide all experiencing the same issues. GM is doing everything they can to keep this issue hidden from the public while still selling the same defective engines in new vehicles. Multiple people have reported they are on their second or third replacement engines! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop.

A very loud clicking noise from the engine was being produced and rapidly intensifying. It triggered an anxiety attack since I was on the freeway. Luckily, I was near my dealership otherwise I would’ve called emergency services. Turns out my engine was confirmed to be on the verge of a complete shutdown

The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop, engine has locked up!

Engine failure with less than 30k miles.

My vehicle went in to the dealer for a routine engine oil change at 34k miles. I let them know that my vehicle was having a tugging sensation when I would press the gas. That same day(2/15/25) I was told that I would need a new engine. It is 2/28/25 and the dealership still doesn't have a time frame of when they will receive a motor to replace. By the way I bought my vehicle brand new and have always maintained they oil checks in their due time.

Engine Bearings went bad per the dealer at 14K miles; the Car was purchased 13 months prior. New engine required. The car has been in the shop and is unusable. no warning lights ever displayed. The engine died without notice. The dealer has given us a loaner, smaller than said vehicle, and we have had to spend 5k renting cars so far.

I was driving down the interstate going about 80mph, and the gas pedal stopped working. It slowed to a complete halt and put itself in neutral. Could not be restarted, would not even turn over after that. Engine just died with only 25,300 miles or so on the vehicle.

2024 [XXX], Engine failure on [XXX] ) Car shifted automatically in neutral, telling me to turn off the vehicle and restart it on the dash. I pull over to restart it and it does not come back on. Fast-forward 9 months later, another engine failure [XXX] At what point will Cadillac be responsible for these defective vehicles coming from manufacturing. I spent over $120,000 on this vehicle and to have two engine failures before 45,000 miles is absolutely unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am expressing my complaint on engine problem with my vehicle. I have an engine knocking or clicking noise that started last week. I had it evaluated by my mechanic, and we were told metal fragments were found in the oil pan…Indicating internal engine failure. I am angry now seeing all the info online about the failure of these 6.2 liter engines. My mechanic said he wouldn’t drive it for safety reasons because it will definitely get worse. I called the GM hotline. They were not very helpful. They said I needed to schedule with a dealer to have it diagnosed. She didn’t offer any more information. Shame on GM

The vehicle has approx. 28,000 miles on the odometer. Always serviced at Cadillac on a regular maintenance interval called for by the vehicle and manufacturer. At highway speeds, the vehicle lost all power and came to a stop in moving lanes of traffic putting my family at risk of being rear-ended on a highway at highway speeds (greater than 65 mph). The vehicle was later towed by OnStar / roadside assistance. The Cadillac dealership that received the Escalade determined this was a failed motor. The Service Advisor at the Cadillac dealership mentioned this was a common issue on L87 blocks / engines. They've already seen a few at their dealership and GM had confirmed to them this is a known issue (motor failure on the 6.2 liter V8 L87s). There were no warning lights or other symptoms leading up to the motor failure.

Complete engine shutdown without warning. Vehicle at Cadillac of Las Vegas in Nevada for inspection purposes. Vehicle came to stop in 45 to 50 mph traffic with strong possibility of rear end collision. Vehicle was being driven in inner lane of four lane highway with no way to get to far right lane. No shoulders on [XXX] and close to [XXX] to get off of highway. Rush hour traffic with rear end collision possibility. Onstar called Las Vegas Metro police department for assistance. Policemen parked there squad vehicle behind ours with their lights flashing to prevent a rear end collision. Vehicle has been diagnosed by dealer with a seized engine. New engine ordered on January 13 2025. Engine on back order with no expected delivery date. No warning lights or messages that engine was malfunctioning in any manner prior to shut down. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While my wife was driving on the Pennsylvania Turnpike, her vehicle suddenly shut off without warning. Since there was no shoulder, she had to coast to find a safe place to pull over. All the dashboard lights came on, indicating what appeared to be an electrical issue. She attempted to restart the vehicle several times, but only received a message stating, “Battery low, needs charge.” She contacted OnStar, expecting prompt assistance, but the experience was far from what’s advertised. She waited a total of 45 minutes just to speak with someone, only to be transferred to another representative. Despite having paid for OnStar services when we purchased the vehicle, they refused to cover the towing charges because she was on a private highway, forcing her to pay out of pocket for a service we had already purchased. During this time, it was extremely cold and windy. My 5-year-old daughter and wife waited about an hour and a half for the tow truck to arrive, and then an additional two hours while the driver secured the vehicle onto the flatbed. Since the car was completely dead, they had no heat the entire time. When they stepped out of the car so the tow truck driver could load it, they discovered they couldn’t get back inside—the doors wouldn’t open due to the lack of power. This entire ordeal was not only frustrating but incredibly unsafe for them. Having the vehicle shut down without warning on a busy highway, especially with our young child in the car, was terrifying for them. After our vehicle was at the dealership for a week, we were informed that the engine needs to be replaced. We were shocked to learn that this is a common issue with GM’s 6.2 engines. To make matters worse, there is no estimated timeframe for the repair because the engine is on backorder. For reference, the truck only has 24,000 miles on it and has been exclusively serviced by authorized Cadillac dealers. This experience has been both disappointing and deeply concerning.

pulled up to a gate and was waiting for it to open, no warning at all, the engine died while in drive. I restarted it, pulled up to a stop sign, waited my turn, the engine died again. I was on my way to get my daughter from school, but didn't feel like my Escalade would have made it. so I drove it to the shop to check the battery. It wasn't the battery so we took it to the dealership. So thankful it didn't happen while I was driving in traffic, without any warning, it could have ended badly. took it to the delearship, same thing happened to the mechanic when he was test driving it. He said it is a problem with the engine, and we will have to wait for at least a month for a complete engine replacement. No warnings at all before this happened. This incident happened on 1/29/25. The escalade has approximately 16k miles on it.

I own a 2023 Cadillac Escalade. I was traveling on Interstate 75 to Tampa from Naples on Wednesday evening (01/29/25) when, at approximately 9:30 p.m., the check engine warning light illuminated. My vehicle suddenly lost power in the middle of the interstate and decelerated quickly. Thankfully, I was able to safely maneuver my vehicle from the fast lane to the shoulder of the interstate. I tried to re-start my vehicle as speeding traffic zoomed passed me. I was stuck on the interstate and afraid to get out of my vehicle for fear of being struck in the darkness. There were no warnings. My vehicle just shut off. I had my vehicle towed to a local Cadillac dealership. The mechanic who diagnosed my vehicle determined the engine failed and needed to be replaced. The local dealership stated the replacement engine is on backorder, and it may take weeks before my vehicle can be repaired. I now have a rental vehicle while I await for my vehicle to be repaired. Upon researching this issue online, I found NHTSA Investigation PE25001, where the manufacturer is investigating this engine failure issue. My vehicle mileage is approximately 28,000.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check engine warning light was occasionally illuminated. The contact stated that after attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The local dealer informed the contact that the parts for the repair were on backorder. The vehicle was not repaired. In addition, the contact stated the vehicle was towed to the dealer on several other occasions. Upon further investigation, the contact related the failure to NHTSA Investigation: PE25001. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

While driving on the interstate at 80 mph, my vehicle switched to neutral and began to decelerate. I could not shift back to drive. Thankfully I was able to maneuver through the busy interstate to pull over to the median. We almost triggered an accident due to the deceleration while in the fast lane. Once we were able to stop in the median, I had to turn off the vehicle because it would not change gears. The engine would not start and we were stuck in Park mode. The vehicle had to be towed from the median of the interstate.

I was driving my 2024 Escalade on the interstate at 80 mph when the vehicle started jolting and acting as if it was going to stop. My speed dropped from 80 to 55 while the screen started flashing "press start button", all while the vehicle was still running. Luckily I was able to cross 4 lanes of traffic and pull over on the shoulder. I was fortunate that I was not hit. I turned off the vehicle and then started it back up. Two days later, the vehicle was once again acting as if it didn't want to start/go. After a 40 minute trip, the vehicle died as I pulled into my driveway. It did start back up but the engine was making horrible sounds. I had to be towed to the dealership. I had no warning lamps prior to the flashing "press start button". The problem has been confirmed by the dealership. Engine failure. I need a completely new engine. This will soon be 8 weeks ago that my vehicle was towed. I have been in a rental since that day. The dealership says they have no updates as to when the engine will arrive. After tests done at the dealership, they did confirm that the problems were happening on longer trips. Most of my driving is around town, hence why I noticed the problems when I had been driving for 30 plus minutes.

I was driving home from getting groceries when all of a sudden the vehicle starts to make a loud noise from the engine (no warning lamps/lights or any messages popped up.) I proceeded to go home and call my husband and ask for his help with the problem. I recorded a video of the car and sent it to him, and he said that it sounded like the engine is knocking and told me to shut the car off and call the dealership to further discuss the situation with them. After calling the dealership they towed my car to get it diagnosed. It has been a month or so now since leaving my car with them and they still cannot diagnose the issue.

My Escalade stopped running while on the highway at 70 MPH. There was no warning lights on at the time. The engine shut down and the truck stopped in a live lane. My entire family of 6 were stopped in the left live lane with traffic passing us on either side at excessive speed - it was very dangerous. Truck was towed to dealer - where it was diagnosed as a bearing issue requiring a full engine replacement. That was over 2 months ago - GM cannot even tell me when a replacement engine will be available. Please note I am in Toronto Canada and was made aware of your investigation online.

Was driving on the highway and the engine completely died on me. Towed it to the dealer only for them to tell me that the engine needs to be replaced.

The contact owns a 2023 Cadillac Escalade. The contact stated that while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The contact stated that the following day while driving 40 MPH, the vehicle started to stall with a high-pitched squeaking sound coming from the vehicle. The contact stated that the check engine warning light flashed on the instrument panel moments before the vehicle shut off. Due to the failure, the vehicle was towed to the dealer and was diagnosed with engine failure. The contact stated that the engine was replaced under warranty. The manufacturer was not notified of the failure. Despite the repair, the contact stated that the check engine warning light was intermittently flashing on the instrument panel. The failure mileage was approximately 43,000.

My 2023 Escalade Sport that was purchased new has had two engines seize up while driving. The first time happened was July 17th, 2023, when we were traveling for vacation. It had 10,697 miles on it. We were driving 70 down the highway with the cruise set and it just died. No warning at all. There was no shoulder, the side of the road was steep and muddy so my husband had to time it to get it in someone’s driveway safely. We were pulling a 14ft trailer. We were NOT close to the max weight, so that had nothing to do with it. How it happened was not safe at all. It was scary having that happen with no warning and we were not close to a city. We had to call family to come offload our car as we had suitcases for vacation. We also had to have another family member bring a truck to pull the trailer home. We lost days of vacation over this. The car was towed to our cadillac dealer and we were told it needed a new engine. Making another claim for the 2nd engine that failed in this same car.

I had a 2023 Escalade that was purchased new and it had TWO motors seize up in it. I filed a separate complaint for the 1st one. This will have to do with the 2nd time. The 2nd motor that seized up happened also on vacation, with a trailer. These new 6.2’s don’t like a trailer or any type of load. We were NOT even at 1/2 of the max trailer amount. We have had the 6.2 engine for 12 plus years in different vehicles pulling the same trailer and never had an issue until this 23’. So we were traveling in the panhandle of OK, in July, not close to a town, doing 68 mph and a warning light came on for 5 seconds saying something about engine oil hot, we couldn’t even read it before it went away and the engine died. Doing 68mph down a highway pulling a trailer. We got it safely to the side of the road. I had to leave my husband and son on the side of the highway in the middle of nowhere, in the hot as hell Oklahoma panhandle to drive back to our hometown with the family that was traveling with us to get our truck. My husband and son had to wait for 4 hours on the side of the highway. It was super dangerous. Not close to a city, in July when it was super hot. There was not enough room in the car I road in for my son and my husband had to stay with all our stuff so it didn’t get stolen! It took me 4 hours to get back to them and the tow truck showed up at the same time as me…4 hours later. It was awful. And this was the 2nd time!!!! This 23’ Escalade now has it’s 3rd motor in it before 30K miles!

[XXX] driving on the freeway in AZ when had the motor completely fail with only 10,000 miles on it putting my family in harms way at 70mpg trying to get to right side of the road during rush hour traffic with no power. Complete failure due to a lifter I was told by dealer 55days later it was fixed and have still issues. Currently doing a lemon law buyback that’s now over 90days with no responses from GM. Now having to take them to court to get rid of this unsafe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] My wife and son were driving down [XXX] in passing lane running 70mph and the suv just started slowing down and had no power at which she started panicking due to trying to get all the way over to median with no power. thank god they made it without getting hit. At this time we called dealership and explained issue and they told us the motor has locked up (very known issue) Fast forward until now january 19,2025 they have verified it is locked up and they can't get another motor and have no eta on new motor(motor on national back order) So now we're paying a car payment and a rental $2200 a month and they(cadillac) keep telling us they will get a loaner (after countless calls and hrs on phone)so were not having to pay for a rental but have yet to receive one. only thing we have received is a $100,000 vehicle broke down with no eta on repairs, a rental bill of $2200 a month,and a bunch of broken promises. very disappointed customer really thought cadillac was way better than this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Saturday, December 28, 2024 @ 1 PM while driving 70 mph on the I-10 freeway; the vehicle downshifted causing the engine RPM’s to increase. We had 15 seconds to make a decision as the vehicle shutdown immediately. On my driver’s side were 5-6 lanes of freeway with cars going 70 mph, while on the right-passenger side was Exit 73b called Waterman Ave. in San Bernardino, CA. We managed to park on a small strip dividing the 5-6 lanes and exit lane, as we couldn’t get over to the shoulder. In addition, the vehicle was stuck in Park and would not go into Neutral. The engine wouldn’t start. NO WARNING LIGHTS. Called 911 at 1:04 PM and asked for an officer to assist us because we were scared for our lives sitting on the freeway. We were worried someone would hit us from behind. About 1/2 hour after my 911 call an officer arrived. We told him what happened, and informed him we called AAA’s Roadside Assistance. The officer informed us that if there was a call, he would have to leave, and he was worried we’d get hit by drunk driver going 70 mph. Our vehicle was towed to Dutton Motor Company in Riverside, CA. • Engine failure possibly due to oversized lifter bores. Replace the engine to fix. • We had 15 seconds to stop suddenly going 70 mph, not on the shoulder of the I-10 freeway. Our safety was at risk so I called 911 asking for an officer. • Dealer told us the engine needs to be replaced. • Vehicle not inspected by police, insurance, just shop at dealership. • No warning lights. Absolutely nothing.

Engine failure at 29k. There were no signs of malfunction or warning. There were two incidents before Cadillac approved warranty for a new replacement engine. First incident I was passing a vehicle on a two lane road when I was mid past the car suddenly vehicle died electrical and all. Message came on saying to restart engine. Thankfully I coasted past the vehicle I was passing and onto the shoulder of the road. Vehicle would not restart and left us stranded for hours waiting on a tow company. Had it towed to Cadillac where they told me it was a faulty fuse that caused the failure and it was fixed and was a fluke. They got it running said no other issues were found and vehicle was good to go. I had it back for only a few days and my wife and I were on the way to a restaurant. I stopped at a red light, again no signs of malfunction, no warning lights etc. the vehicle just completely dies again. Would not restart and left us stranded in a busy intersection. Thankfully a state patrol was sitting at the light across from us and came to our assistance and called for a tow. This time at the dealership they said engine failed and needed replacement. Just got it back as of Jan 2025 after 3 months. We were extremely fortunate that both times my 1 year old was not in the vehicle with us and no accidents occurred. From my knowledge 3 other Escalades were at the dealership for the same reason as ours was. Extremely dangerous situations the vehicle put us in and disappointment from a 6 figure vehicle from a manufacturer known to be reliable. I’ve owned two prior generations of Escalades and multiple other GM vehicles never having any issues and put over or close to 100k miles on each of them. Note we bought this vehicle “used” around 10k on it when purchased so we were unable to file a lemon law claim against it. Thankfully it came with a 100k bumper to bumper warranty.

The tires that were delivered on my new auto were deflective and dangerous as reported by the dealer on 10/1/24. The tires were wearing abnormally. One of the tires was worn so badly that I was warned that it could have blown at any moment. The tires had less than 16,000 miles. The car was maintained at the dealer every 5,000 miles. I was not notified about the defect until a worker at my home noticed the severe wearing of the edge of the right rear tire. (photo attached). As a result of the warning from the dealership I had to replace all 4 tires as I was warned that all of the tires will end up with abnormal wear within a 5,000 mile period. The problem was inspected and confirmed by the dealer. There were no warning signs, alarms or other signs other than at the time the rotation of the tires at 16,248 miles. The cause in my opinion was defective tires from the manufacturer (Bridgestone ALENZA) TPC spec356ms 275/50R22 111HM+S. The dealer stated that the auto might have been out of alignment but did not find any malalignment. I was informed by the dealer that I was lucky not to have been in an accident. I have photos of the defective tires.

Driving and power started to die and engine warning lights came on. Pulled over immediately and engine stopped. Wouldn’t come back on. Towed by Cadillac and discovered engine blew. Apparently a know issue with many similar in the shop awaiting new engine.

On 6/16/24 While driving on I95 the car started making a flapping noise and the car started to lurch and buck. No warning lights were on at the time. I pulled over and turned the car off and could not get it to restart right away. After a few tries it did turn on and the engine light stayed on but the car would not shift into gear. The car had to be towed and we were told there was a total engine failure.

On [XXX] my 2023 Cadillac Escalade Super Cruise VIN: [XXX] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt. It was extremely challenging for the driver to maintain control. The dealership confirmed the engine will not turn over, they removed the oil filter and examined the oil sample from it. The sample showed signs of metal, a clear indication of an internal failure. The procedure now is to order a new engine, radiator, oil cooler lines and all one time use components of the fuel injection rails all seals, gaskets and bolts required by General Motors. In addition, the emergency braking system did not engage. The onstar system emailed me the night before a clean bill of health with their diagnostic app. There were also no check engine lights prior to using the vehicle. Our use of the vehicle has been impaired, the market value has dropped, and there are obvious safety concerns in placing my family in this vehicle. My research online indicates this is a known issue, however no safety recall has been issued. Police arrived on scene to assist in tow. Police station was Boxford, MA. A report has yet to be completed. I look forward to your prompt response and resolution to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was at red light my light turned green proceed threw the light, another vechile ran the red light hitting my car at 50 mph. Sending the car into a 360 air bags did not deploy and on star never called

The vehicle has an “auto hold” option, when enabled if you come to a complete stop you can take your foot off the brake and it will stay stopped. Most vehicles have this offering, and when enabled, stays on by default. Cadillac’s version needs to be enabled every time the car starts, as well as if you put it in park, plus potential other situations. They claim this is a safety “feature” when in fact it is a safety HAZARD. The point being, if it’s on by default and you forget about it, worst case you take your foot off the brake and need to hit the gas to move forward. With theirs, your worst case (which happens often unfortunately) is that you think it’s still enabled when it actually has disengaged, then you take your foot off the brake at a stop sign or stop light, and instead of staying stopped you roll into the car in front of you. This is a serious hazard that needs to be fixed but Cadillac doesn’t seem interested in addressing it. Hopefully you have more success

When reversing this huge SUV, there is no visibility. Currently, I have to keep pressing my brakes to get the red light to see little however it is not enough. I have taken it to the 2 different Cadillac Escalade dealership and they keep giving it back to me that it is working properly. This has been a problem since I bought this car, unfortunately when we went to test drive it was in a very bright parking lot. During the day it is fine, however if I reverse at night and god forbid hit someone/something - GM will be liable as this should not be on the road and they refuse the fix this big safety concern. Please note this is a 7 passenger SUV- It is too big to lack reverse visibility.

The contact owns a 2023 Cadillac Escalade. The contact stated while driving approximately 65 MPH on the highway, there was an abnormal popping sound heard. There were no other vehicles nearby. The contact pulled over and checked the vehicle, and the contact became aware that the sunroof had cracked. There was a hole the size of his hand. There were no reported injuries. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local dealer, but the mechanic was unable to determine the cause of the failure. The contact was informed that the replacement glass was not in stock. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,200.

INCIDENT: I was driving on the highway when I heard a strange "whistling noise." Thinking the noise originated from an old van in front of me, I passed it. The noise grew louder; the vehicle slowed very suddenly and, I pulled to the side of the road. The "low oil pressure" light came on just as the engine entirely blew. There were NO OTHER WARNING LAMPS, MESSAGES or OTHER SYMPTOMS. On-Star did not send roadside assistance for six hours and the battery died from extended use of the emergency lights. DANGERS: Experiencing catastrophic engine failure while driving on a highway presents obvious dangers as does sitting roadside for six hours (with a dead battery and no emergency flashers). INSPECTION: The G.M. Dealer (manufacturer representative) inspected the engine and confirmed that it was a catastrophic engine failure, requiring a new engine. The issue was also reported directly to G.M. The engine core, if need of further inspection, is likely either at the dealer, G.M., or a GM remanufacturing facility.

While riding after a stoplight, the engine started malfunctioning and not responding. Noise came out apparently from the engine heads (sounded like the valve lifters) . Driver was unable to accelerate and take a street exit almost hitting another vehicle The truck was towed

Vehicle: 2023 Cadillac Escalade purchased in Oct 2022. At the time of new vehicle delivery the Dealer in Atlanta Peachtree Blvd, informs the Reverse Camera is not working completely - Has issues - 1.) Missing Gridlines 2.) Blue Hour Glass reducing the visibility while reversing the vehicle. Dealer states this is GM Cadillac issue and they cannot solve it. 3.) There is an irritating vibration sound while driving this 2023 Escalade above 70 mph ( like a flag on top of vehicle). The dealer in Atlanta, Peachtree Blvd cannot fix the problem even after 4 service center visits, and keeping the vehicle for more than 10 days . It is now almost 8 months since the new 2023 Escalade was purchased. Called up GM Cadillac Customer Support many times on 800 333 4223 since one month and registered the complaint case and even GM Cadillac does not know and does not have a clue on how to provide any solution. The customer support provided by GM Cadillac Customer support team is pathetic. No response to customer complaints !!!!! The GM Cadillac Customer Support team is not qualified to deal with customer issues / pain. It is pathetic to have companies like GM Cadillac to ignore problems with their premium vehicle like Escalade. I do not see any other solution, hence reporting the issue with NHTSA. Manufacturers like GM Cadillac should not sell vehicles with known issues, without informing customers.

Please explain your complaint in detail: Every Cadillac dealership in the area is refusing to service my vehicle for a serious safety recall •GM #: N222384930
 Trailer Brake Control Switch. When I call the dealerships to set up an appointment, they tell me there is a note on my account to not service your vehicle. The vehicle is brand new and was purchased from Brotherton Cadillac. All of the Cadillac dealerships are working together to block any service of my vehicle.

Friday 03/03/2023 Off hwy 34 was on i25 for about 5 minutes going 75 I accelerated to 80, to get in my right lane and out of the fast lane got over and a pop up came on my dash board, said press start. I then realized my car lost power on the interstate with cars going 75-80+ mph and I had no way of starting or pulling off the side of the road, as there was construction and temporary road w/ barricades on both sides. My car was stopped in highway traffic, I was pumping my brakes to notify the semi behind me that something was wrong so he wouldn’t hit me. How is a 2023 vehicle going to stop on the highway with evening traffic, no where to pull over and hope I don’t get in an accident, it was dangerous and there was no notifications on the dashboard telling me what was wrong. My fuel was full, battery was fine and oil life was good. There could have been several fatalities as it was on the interstate and I was in the right lane with moving traffic in both. Approximately 6:50pm. I do have photos and video of the incident. I hit the onstar button, was holding for several minutes, it disconnected, so I hit the SOS emergency button and the operator took my info including my location on I-25 near mile marker 255 prior to the exit near the park n ride. She advised she was sending cdot to get traffic controlled, traffic in the left lane was still moving fast, people were honking and going around the semi. My sister was in her Cadillac in front of me stopped with her hazards so traffic behind could see the hazards. Cdot arrived about 15 minutes later, and then followed by a State Patrol officer. He advised ME TO GET IN MY SISTERS VEHICLE, and go to the park n ride at exit 255 and the tow truck and office would meet me there.

when i took delivery of my vehicle in November of 2022 my rear parking and pedestrian guide lines worked perfectly and a month later they stopped working and is no longer active. Given the huge size of the Cadillac escalade this is major safety issue and could result in a rear collision or a pedestrian being injured. I contacted Cadillac and there is no fix for this and when i start my vehicle a blue hourglass appears on my center info screen

System Failed: Back up lights are not working. Safety Concern: Cannot reverse in dark and putting self, family and others in danger. Problem reproduced at dealership: Fred Beans Cadillac in Bucks County Pennsylvania. Dealership Response to problem: They said GM is aware of the issue and it is related to software issue, no ETA of when it will be fixed however telling me it is safe to drive. No warning lamps however do have a blue hour glass in backup camera (not sure if that is related). "Cannot see anything when reversing as no reverse lights are working". Please see picture, driveway lights are on, front headlights are on, but no lights are working for reverse.

I hooked up a 20' car hauler trailer with trailer brakes to my 2023 Cadillac Escalade and proceeded to go on a trip when immediately I received a message on the dash that said, "service trailer brakes" and then proceeded by another message that says "trailer brakes have been disabled". I took the trailer to a trailer shop where they checked all of the wiring, connections and brakes on the new 2023 trailer and they said everything was working perfectly when they hooked up their electrical device to the trailer. They said the problem was with the 2023 Cadillac Escalade internal brake controller. I took the Escalade to Cadillac of South Charlotte on Dec 30, 2022 and they confirmed that there is a problem with the controller and there is no fix. This is consistent to what I have read on the 2021-2022 GM vehicles that have this controller. This is a safety hazard should anyone try to trailer assuming their brakes are working on their trailer and they do not.

The backup camera has no guidelines. GM has a bulletin but no fix and has not issues a recall. Document ID is 6153943. My dealer has told me they cannot do anything. This is a brand new car! Here is link to forum where frustrated owners have discussed the issue: https://www.cadillacforums.com/threads/backup-camera-grid-lines.1124433/ Here is link to youtube video to illustrate the issue: https://www.youtube.com/watch?v=uUYXcroezZE