2018 Audi Q5 Problems & Complaints

I was driving home from the farmers market with my two young kids. I was turning left at a busy intersection when the engine died and an engine warning flashed on the dash (I don't recall the exact message; it sounded catastrophic). There were no "check engine" or any other warning messages prior to the incident. I was able to restart the car immediately and give it a lot of gas to get out of the intersection - thank goodness - but didn't feel it was safe to drive the full 1 mile home, as there are several inopportune locations for an engine to die along the route, so I parked it in a residential neighborhood and walked home with my kids. My instinct there seems correct as it would not start again thereafter. I got it towed on the Monday and the mechanic called me to tell me that a piston had broken off in the engine and there is complete engine failure. I've attached a photo he took. This is a car we've had for 5 months with only 47,000 miles on it, regular service according to Carfax, and full/clean oil. No error messages or warnings prior. It was really scary to be in a busy intersection with a dead engine and young kids in the car.

Title - Sudden Loss of Steering Control While Driving – 2018 Audi Q5 (Aug 2024) While driving my 2018 Audi Q5 at normal road speeds, the vehicle experienced a sudden and complete loss of power steering assist. A dashboard alert stating “Power Steering Malfunction” appeared simultaneously with an immediate and severe increase in steering effort, making the steering wheel extremely difficult to turn and effectively resulting in a loss of steering control. This incident occurred on a public roadway while I was transporting my family, including two young children (ages [XXX] and [XXX] ). The uncommanded loss of steering assist created an immediate and serious safety hazard and could have resulted in a crash, serious injuries, or fatalities to vehicle occupants and others on the road. I was able to bring the vehicle to a stop and subsequently to the dealership, only with significant effort and risk. There were no prior warning lamps, noises, reduced steering assist, or other symptoms before the failure. The malfunction was abrupt and occurred without any advance indication. The vehicle had approximately 39,000 miles at the time, which is well below what would reasonably be expected for a power steering rack failure. The vehicle was not modified or abused and was driven under normal conditions. Audi dealership confirmed failure of the electric power steering system and diagnosed the issue as a power steering rack failure requiring full replacement. The repair was completed only after the vehicle became unsafe to operate. The removed component may be available through the servicing dealer or Audi of America for inspection upon request, and I have retained all repair documentation. Audi of America was notified of this incident after the repair but declined responsibility. Based on subsequent research, I am aware of multiple similar reports involving Audi Q5 power steering failures. I am submitting to assist NHTSA in determining whether this issue poses a broader risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was pulling slowly into a parking space at a grocery store, with my right foot on the brake, nearly stopped. Then the car rapidly and suddenly accelerated unintentionally. The car jumped over a bush, a median, rammed into a parked car, pushing it across the next parking lane into a third car. The third car, in turn, bumped a fourth car. Safety: The air bags did not deploy. The potential for significant injury to me, nearby pedestrians and people in cars was extremely high. Luckily, I was able to brace myself sufficiently, there were no pedestrians nearby and no one was in any of the cars. There were no warning lights, beeps, messages or any other information to indicate a defect or potential malfunction.

The rear view camera is not operating when shifting to reverse. I can demonstrate this malfunction at any time to anyone. Driver is unable to detect short objects or small children directly behind the vehicle. The problem was confirmed by the dealer during a service visit. At that time, the service technician checked power and ground to the control unit and verified good. Attempted calibration for camera, vehicle would not calibrate. The vehicle has not been inspected by any other agencies. There were no warning messages, or lamps or any other symptoms prior to the failure.

The Seat Occupancy Detection System is malfunctioning. The passenger airbag warning light activates when a passenger occupies the passenger seat and the passenger overhead reading light remains on when the seat is occupied including overnight. These are established symptoms of Seat Occupancy Detection System failure. The manufacturer issued a warranty extension specifically covering this defect for 10 years and unlimited miles. When the vehicle was presented at an authorized dealer for diagnosis and repair under the warranty extension, the service advisor deliberately omitted the airbag warning light symptom from the repair order and inserted pre-emptive warranty denial language before any diagnosis was performed. The airbag system malfunction remains unrepaired despite an active manufacturer warranty extension covering this exact defect. The dealer’s failure to properly document and address an airbag warning light constitutes a safety concern that NHTSA should investigate.

Problem with Brake booster servo issue comes on the dash then goes away. Brakes are spongy and brake pedal makes a swooshing sound when pressed

I am submitting this complaint to report a safety defect involving a 2018 Audi Q5 (Premium Plus, Technology Package). The vehicle’s MMI infotainment/navigation system intermittently shuts down or reboots during operation. When this occurs while the vehicle is in in reverse, the rearview camera display immediately goes blank and remains unavailable until the system completes its reboot cycle. This failure has occurred during active reversing maneuvers, creating a significant safety concern. An incident already occurred that resulted in an impact to another object during backing and the camera display/MMI going blank loss just prior to stopping. The rearview camera is a required safety system under Federal Motor Vehicle Safety Standard No. 111. When the system powers off unexpectedly, the driver loses critical rear visibility information at precisely the moment it is most needed. The condition appears to be software-related, as the infotainment system restarts on its own. However, the temporary loss of the camera display increases the risk of collision with pedestrians, other vehicles, or stationary objects. I understand that recalls have been issued for similar rearview camera display failures in later model-year Audi Q5 vehicles. The symptoms I am experiencing are materially similar and may indicate a broader defect pattern affecting earlier production years. I have attempted to resolve the issue with Audi and their technicians and service management. The conclusion was they could not find any error messages or mechanical issues. They would not diagnose deeper or complete any further trouble shooting. The previous owner also attempted to resolve the safety defect under warranty and received similar attention with no solution. I respectfully request that NHTSA review this matter for potential investigation to determine whether the 2018 Audi Q5 should be included in any safety-related corrective action. Of note, the "CarPlay" use is not the cause.

Yellow warning light..drive system malfunction. Red warning light..low oil pressure at idle. Says stop engine..after engine restart lights go off and is fine.. for a little bit.

The front subframe on the vehicle is severely rusted and corroded through rust. Part of it has fallen off, and the rest of it is badly damaged. A structural integrity, a major safety risk. The Audi Dealer inspected it and confirmed. The car is unsafe to drive.

Unpublished costly catastropic electrical failure Audi of America reviewed the case and declined assistance solely because the vehicle was already totaled and unavailable for dealer inspection. Audi did not dispute the presence of water intrusion, the technical findings, or the cause of failure. This failure occurred without warning under ordinary environmental conditions and resulted in sudden loss of vehicle function. I am submitting this complaint to document a potential defect related to the protection and placement of electronic systems vulnerable to water exposure. I am submitting this complaint to report a potential safety-related defect involving water intrusion and catastrophic electrical failure in a 2018 Audi S5. After a heavy rain event with no roadway flooding or submersion, my vehicle experienced complete electrical failure and would not start. Inspection revealed water intrusion into the trunk area where critical electronic components—including the battery and electronic control modules—are located. The damage was extensive and rendered the vehicle inoperable, resulting in a total loss determination. Attached documentation includes photographs, video evidence, and a technical inspection summary prepared by an independent automotive service facility and reviewed in consultation with Audi-trained technicians. The findings indicate water intrusion consistent with design vulnerability rather than misuse or lack of maintenance.

Vehicle: 2018 Audi Q5 Prestige Mileage: Approximately 34,000 miles On December 14, 2024, while driving at normal road speeds, my vehicle suddenly lost power and displayed multiple warning messages, including drivetrain and system malfunction alerts. The vehicle became unstable and unsafe to operate while I was in traffic, forcing me to carefully maneuver off the roadway. This occurred without any prior warning or abnormal engine behavior, it was just so sudden. I brought the vehicle to an authorized Audi dealership the following day. After inspection, the dealership diagnosed a catastrophic internal engine failure, identifying a cracked/chipped valve in cylinder 3. The dealership technicians and service staff stated that this type of failure is extremely rare on a vehicle with such low mileage and normal maintenance history. They also indicated that they had not encountered this type of valve failure on a similarly maintained Audi vehicle at this mileage. There was no evidence of carbon buildup or abuse, and no external contributing factors were identified. The failure resulted in sudden engine malfunction and loss of drivability while the vehicle was in motion, creating a significant safety risk. The dealership recommended replacing the engine cylinder head, with an estimated repair cost approximately $9,100. The dealership could not confirm whether debris from the damaged valve remained in the engine or whether the repair would fully mitigate future safety risks. I am submitting this complaint due to concerns that this failure represents a potential manufacturing or materials defect that can lead to sudden engine malfunction or loss of power while driving, posing a safety hazard to vehicle occupants and other road users.

On 10/27/25 as I was slowly pulling into a parking space, my Audi Q5 lurched forward and jumped the curb crashing into a tree. Happened too quickly to apply the brakes. No warning indications at the time of the incident. Car would not start and had to be towed to a repair shop. The insurance adjuster is evaluating the damage, probably the vehicle will be totaled. Luckily the tree stopped the car and nobody was in in front as the car jumped the curb.

The contact owns a 2018 Audi Q5. The contact stated that while the vehicle was parked with her son was in the car seat, the rear driver’s side seat lap band was twisted and was stuck around his waist. The contact stated that the seat belt failed to retract, and the contact had to cut the seat belt with a pair of scissors. The contact stated that the child had a bruise on his lower stomach near his hip however, medical attention was not needed. A Police report was not filed. The vehicle was taken to a dealer, and it was determined that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 60,000.

Car displayed a warning sign that safety system malfunctioned. Airbag indicator showed “passenger airbag off”. This error occurred sporadically and for a limited amount of time. It also kept sensing that passenger seat was occupied when it wasn’t. From what I understand , the issue is related to passenger side PODS sensor.

Rear coil springs broke. No heavy duty cycle. 46,000 miles. Spring retention pads dislocated and destroyed. Powder coat anti rust prevention in 90% good shape. No reason for coil springs to break other than assembly defect or supplier material defect.

My car randomly rebooting while driving. The whole MMI goes down

The vehicle stalls and does not move forward while I was driving it stalled. I had to allow it to roll freely out of traffic.

Safety System Malfunction message appears on dash. Passenger side air bag goes on and off while driving. Whole system chimes and random messages flashing on screen constantly. At times system doesn’t recognize that I have my drivers side seatbelt buckled. So system keeps chiming cars Stanton. Random messages flash on dash. Traffic jam assist (3 cars symbol) unavailable and image flash on dash and does another chime. Vehicle has given random warning beeps when reversing 2 times since these issues started and has done automatic breaking both times as I was trying to reverse. Issues happen randomly and started about 300 miles ago (2 weeks or so) seem to be getting more frequent in past few days. I was trying to check today for open recall and was surprised to not have any for this issue / vehicle. I have not yet called the dealership but plan on doing so this week. This “Safety System Malfunction” and all the chimes, flashes, beeps, screen messages and the automatic vehicle responses is VERY dangerous!!

The contact owns a 2019 Audi Q5. The contact stated that while driving at an undisclosed speed, with no other vehicles or objects nearby, the Forward Collision Avoidance system unintendedly activated. The contact stated that within seconds, the Forward Collision Avoidance: Automatic Emergency Braking system engaged, greatly reducing the speed before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure with Forward Collision Avoidance system. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 60,000.

BCM

The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.

The contact owns a 2018 Audi Q5. The contact stated while driving 40 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed due to the cost. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the warning light was intermittently illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there was 5 inches of water there and the BCM was made to sit in that spot. The electrical wires and BCM were burned out because of this. The BCM controls the entire system not limited to the start button and everything that runs the car. I have only had the vehicle less than 1 year and it costs 4000 dollars to fix. My car has been at the dealership since June 9th.

The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to a dealer where it was determined that there was water intrusion into the rear cargo area of the vehicle, due to a clogged drain. The contact was informed that the drain tube needed to be cleaned, the module needed to be replaced, and the vehicle needed to be rewired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.

My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear passenger side suspension coil was found broken with a clean break but embedded into the coil boot during a 70k service at the Audi dealer with ~61k miles. No alarming condition of the failure was present, and if it would have dislodged while at speed on the interstate would have resulted in complete loss of control and bodily harm to the driver as well as other vehicles on the road. This was a CPO vehicle garage kept and routinely serviced by Audi, yet they denied any liability and provided no assistance when I escalated to corporate due to being out of CPO warranty by ~2 months. As a result, I had an independent VW specialist shop perform the work, document the observations as if they were to be subpoenaed in the future, and provide me all the parts from the repair (which I still have). The spring coating is completely intact on both rear coils and during the repair process it is evident that the part number has changed from what was originally installed to the current version. The clean break suggests part defect either in design for use or in the spring manufacture. Further investigation on various Audi forums as well as the NHTSA shows this is a prevalent failure for the 2018 Q5 and Audi should be doing something about this.

Turns out numerous complaints about water finding its way onto the computer comfort module. It is well known. Audi techs admitted it is due a bad design by Audi. There are no indications or warnings something is going wrong. Module gets fried and vehicle shuts off. Can't even shift or take out of Park. Insurances do not want to cover due it being water related. Audi does not want to repair due to no recall. They want approx $10,000.00 per occurrence when this happens. Definitely not fair to consumers to have to pay this or total their vehicles. My car only has 50k miles.

Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.

WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.

The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, the vehicle started to vibrate abnormally with the message "Engine Fault Detected" displayed. The driver was able to pull to the shoulder of the roadway, where the vehicle stalled and was unable to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the connecting rod bearings, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.

Gateway control module on engine coolant system

I have owned the car for 2 years, purchased a 2018 Q5 from an Audi dealer. Within the first year, my thermostat failed causing the car to lose power and turn off while driving with my newborn baby. I also received the passenger airbag alert daily, which I did see there was a recall for this prior to buying the car. I also received the “add a quart of oil” message about 3 months after an oil change. I would like this car to be reviewed for excessive oil consumption. At the times of these messages no oil leak was found. Now, my car went in for an oil change and an oil and transmission oil leak has been found. Within 2 years of owning a car that has had regular maintenance, I have spent over $6,000 on service and repairs, which is unusual. I need help.

The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The message "Shut off Engine, Check Cooling" was displayed on the instrument panel. In addition, the contact stated that the engine temperate gauge was elevated. The vehicle was towed to a local independent mechanic, where it was diagnosed with a cracked coolant line. The vehicle was repaired twice however, the failure reoccurred. The vehicle was taken to another local independent mechanic for a second opinion and the vehicle was diagnosed and repaired; however, the failure reoccurred twice. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.

The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the vehicle had dealt with a loss of automotive power. A warning message "Shut off Engine, Check Cooling" had appeared in the instrument panel. In addition, the contact stated that the engine temperate gauge had risen. The vehicle was towed to a local independent mechanic, where it was diagnosed with a cracked coolant line. The vehicle was repaired twice however, the failure had occurred. The vehicle was taken to another local independent mechanic for a second opinion where the vehicle was diagnosed and repaired however the failure occurred twice again. The local dealer was contacted however, the vehicle was not diagnosed or repaired due to cost. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.

While driving, the power steering completely went out and lost the ability to steer, while on the road. There were no prior warnings or feeling in the steering to present a possible future failure of steering under power. Put myself, my wife and the other operators at risk as I lost all power steering and had to pull over immediately. I have a current repair order open at a local shop and the PSM module has failed, of course requiring a full steering rack replacement to the tune of +$5k.

Water intrusion from sunroof floods electronics modules and shorting out, making the car unoperable

2018 Audi Q5 comfort System Control Module is faulty due to corrosion from water and or humidity. No incidents have occurred with my vehicle that has less than 70k miles. I purchased the vehicle as a certified pre-owned with 7700 miles on the car. The dealership claims that outside forces have cause the module to corrode and that I am responsible for the 10k payment to replace and/or repair.

While driving, the steering wheel suddenly locked up and could not be turned. Several warning lights simultaneously appeared on the dashboard including: "Steering malfunction! Please stop vehicle", "Audi adaptive light malfunction! See owners manual", "Start/stop system malfunction! Function unavailable", and "Audi pre sense currently limited" - No warning lights were present prior to this event. The sudden loss of steering could have caused serious injury to myself and to other drivers or pedestrians nearby. I was thankfully able to stop the vehicle, but I could not pull over because the steering wheel could not be turned. The car was towed to the Audi dealership and I was told the "Electronic power steering rack" would need to be replaced costing nearly $5,000.00.

2018 Audi Q5 (2.0, 40K miles, excellent condition) experienced severe electronic failure, due to sunroof drainage lines depositing water into the rear side wells where sensitive electronics are housed, impacting all tail-lights, wipers, sensors, internal dashboard sensors, etc., rendering the car highly unsafe and undrivable. The issue is a design and manufacturer defect that has allowed rainwater to leak into the rear side compartments destroying sensitive electronics & wiring, from faulty/kinked drain lines in the sunroof (according to the Audi Technician from my local Audi store), rendering the vehicle undrivable. It was obvious, repeatable, and avoidable. Worse this issue was misdiagnosed by the same Audi store, causing extra parts & labor expenses that didn't solve anything. It took my AUDI store OVER a MONTH to diagnose the issue correctly. There were also significant investigative/diagnostic charges from my Audi Dealership. There were also significant repair expenses to replace all water-logged equipment, including the Electronics Control Unit (ECU). This should be a clear recall item.

The Audi Q5 sunroof drain that is intended to keep water out of the vehicle, leaked where water collected and pooled in the car beneath the car liner. The water collected on the "comfort module" and electrical fuse box resulting in immediate electrical failure of several vehicle features/systems including brake lights, turn signals, reverse lights, windshield wipers, etc. to name a few. In addition to repairs in excess of $10k, the vehicle will be totaled by the insurance company. After an exhaustive search, several Audi users of the same make, model and year have faced a similar issue. This issue must be addressed by Audi and should be reviewed immediately.

Kinked rear sunroof drains causing water to enter vehicle at trunk seres where water was found having entered into the comfort module. The car key fob was not responding me the fault codes for the module were cycling rendering the car in drivable. I have reported this before but wanted to include the proper updated invoice from Audi atl. The previous invoice didn’t state the problem.

Panaramic sunroof drains failed allowing water to egress into wheel well trunk side containers and spare tire areas. Water encompassed the comfort control module and left the electronics cycling through electronic error codes leaving the car unable to drive. The car was unable to recognize the key fob and the warning codes were flashing and cycling. Failure of the panaramic sunroof drains.

Roof drains clogged resulting in water filling the interior left rear wheelwell where ligting control modules are stored and are not waterproofed. Design defect allowing water incursion into an electrical connection system that is not waterproofed resulted in sudden and immediate multiple lighting system failure, road hazard.

My truck was part of a recall regarding my water pump and coolant leaking. I went for service at the Naperville Audi dealership and they basically gave me the run around and didn’t honor the recall lied and said they replaced my thermostat and never did. I had my car towed twice on 10/22 basically left stranded. Audi corporate advised them to fix my car due to the recall and they failed to do so.

On 06/13/24, milage 61023, I experienced a failure in Left Tail Light. There was no damage to the housing unit, ie a crack in the lighting unit, but I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. The repair was $470.00 for parts and $100 in labor subtotal $570.00 before tax and a dealer discount of $57. 03 total $541.51. I was shocked that it was over $500 to replace a brake light. Then 09/12/24, milage 63515, (3) months and 2,492 miles later I experienced a failure in the Right Tail Light. Again, there was no damage to the housing unit and I was advised that the entire housing unit needed to be replaced as there was water in the housing unit that corroded the light socket for the led light. This repair was provided to me with a dealer discount to the price after tax $481.59. When I asked if this was a recall item I was told no it is not. I asked if there was after-market replacement part as this seems to be a product defect I was told no there are no after-market parts available. I was told that these parts are kept in stock as this is a know issue for all Audi's with the tail brake lights close to the bumper. This is a safety issue as you can not drive the car with a defective brake light. I called Audi USA and reported my complaint and asked for some compensation but more importantly wanted to document this safety issue and after review was offered $200 off future repairs at my local dealer. This is safety issue and there is no reason to pay $1,023.10 for required brake lights repair due to housing unit that does not keep moisture out.

When going in for an oil change and tire change the dealer noticed both rear springs were broken.

The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car to the Audi dealership. They originally thought the problem was the gateway module which has already been recalled due to the same problem of an ingress of water. The Audi dealership has claimed that the ingress of water is from a clogged drain pipe in the sunroof. They said there is nothing you can do to prevent this from happening.

The panel showed vehicle lights malfunction. The side marker lights are on all the time. This happened without any accident or changes of the setting.

Such incident happened two times: when I was driving at normal speed, another vehicle quickly approached me from back while switching to my lane. Out of any instruction, my vehicle applied brakes to decelerate. This almost caused crash and put my safety at high risk!

The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

Starter button does not work. use of emergency start only. Dealership says rain water running off car towards the back, gets into the wiring and causes massive damage. getting a bill of over $11,000 There are recalls on this for other Q5 years but not 2018.

The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed at night, upon reaching the destination, the contact became aware that the headlights would not turn off. After which, the vehicle failed to restart, and the vehicle was towed. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

My dealer informed me during a routine inspection that the rear coils springs were about to break and needed replacement at only 66653 miles. Web search revealed many others who have actually failed. Manufacturer will not cover 'out of warranty' repair. As a mechanical engineer with 45 years in the light vehicle industry - 30 in safety - I can say that coil springs do not routinely fail, especially at this mileage. If the do fail at speed I'd certainly expect potential loss of control by the surprised diver.

The engine mounts on my car began to fail around the 55k, this causes the engine to shift while driving which can not only permanently damage the engine but also cause the car to malfunction and could cause a serious accident. This definitely puts the safety of myself as the driver and others on the road at risk. The problem has been confirmed by an independent service center, and there are many other Audis with the 2.0 engine that have this same issue ranging as low as 25k miles that I have seen. No warnings or messages, car had began shaking when pressing on accelerator and when shifted in to reverse and braking, making it unstable on the road.

Car was left outside for two weeks while we were gone on a trip. When we returned and attempted to start the car numerous warning lights went off related to turn signals, tail lights, engine ignition, key recognition, etc. We were able to drive the car home but the turn signals and tail lights were malfunctioning and the engine would lose power unexpectedly. Upon researching on AudiWorld Forums I came to learn I should check to see if there was any moisture in certain areas, including the rear fuse box area at the rear of the car. I checked that location and found many inches of water in the fusebox!!! I learned that MANY, MANY people with q5s have had the same problem which is RAINWATER ENTERING THE VEHICLES ELECTRICAL SYSTEM DUE TO NON-OPERABLE SUNROOF DRAIN PORTS. Yes, I searched and found an unrelated recall 90s9 but the dealer said this was not the issue, the issue is non-operable sunroof drains and the repair cost is $8,000. Having no idea of the danger I was placing my family in by driving this vehicle while its electrical system was swamped with water, I feel a class action lawsuit should be brought against the company for damages for material, labor, as well as the risk of injury or death I placed my wife and I in by driving this vehicle under such unsafe conditions. I noted there was a suit settled for this issue with other models, but not the 2018 q5. [XXX] V Audi/Volkswagon [XXX] . The idea that someone should have to face death for leaving their car in the rain does not even pass the laugh test. Someone in Audi's risk management department needs to address this and make owners whole again. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Motor mounts leaking, car at only 45K miles Audi dealer indicates fix will be ~$3,200 Many posts online (AudiWorld discussion forums, etc.) - many drivers encountering issue at even fewer mileage Concerning that there was no warning on vehicle

Sunroof drain lines leaked and filled the rear compartment with water which is also where the body control module is. The water damaged the body control module which affected vehicle lighting and abs system. Upon further investigation, this is a very common issue with Audi.

Audi of Greenville gave us a quote to replace the pods unit that is causing this code and said that the air bag could deploy at anytime. Here is the quote that was given for the PODS unit. The code that was stored in the system was B1022F0. The Occupant Sensor Control Unit suppresses the deployment of passenger air bag when the condition of the passenger seat is empty or child and child-seat. And turns on the cut-off telltale lamp when the condition of the passenger seat is child-seat and child. In the case of malfunction, the blinking of the SRS air bag warning lamp reports the malfunction to the driver and by the on board self-diagnosis system. This Occupant Sensor Control Unit classifies occupant in the passenger seat and detects electrical malfunctions in Occupant Classification System, and transmits malfunction information to air bag control unit. It is integrated into the seat sensor mat and detects the occupants with Occupant Classification System (OCS) control unit that classifies the occupants. Read more at [XXX].

The seatbelt and passenger airbag systems go on and off making alarms go off. Making the vehicle unsafe in accidents. After taking my vehicle in for inspection, Audi stated that the component that has to be changed has been a recall in other Audi vehicles and is not covered under warranty.

The passenger seat belt can note be used. It locks up and can't be pulled out. Similar to when someone pulls it out too far, but fully retracted you can not pull it out.

The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, there was an abnormally loud sound coming from the vehicle. The contact exited the vehicle and noticed that the suspension coil spring was cracked at the bottom. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.

Notified by Audi dealership of a rear coil spring break. Zero corrosion present, powder coating fully intact (picture available), low mileage. Was advised and verified that this serious safety issue is occurring with many 2018 Audi Q5 models. Audi has not, as of yet, recognized this as a defective part and issued a safety recall. Please add my complaint to the many others regarding this safety issue and mandate Audi issue a recall.

On May 3, 2024, while driving to work, the vehicle acutely started to make a loud clicking noise in the engine compartment. I parked the vehicle and looked for a warning light indicator on the dashboard to determine the problem, but no indicator light emerged. I then called Audi Omaha and spoke with the Service Manager who kindly arranged to have my vehicle picked up and a loaner dropped off. I did ask at that time whether it was safe to have somebody drive my vehicle to Audi given the severity of the noise and I was told that since there was not a warning light on the dashboard, it would be ok. I later discovered that my vehicle stalled on the way to Audi Omaha and required a tow. On May 6, 2024, I received a report of the problem and the estimate for repairs. It was explained that the head of a spark plug had broken off into the engine causing the piston to make contact with the valve in cylinder 3 resulting in engine damage which was beyond repair. Additionally, a second spark plug had been misfiring for several days. The estimate to replace the engine: $9,282.03. To my surprise, the multi-point vehicle inspection report I received on the same day reported that everything (aside from rear brake pad wear) passed inspection – including the engine and spark plugs! On May 7, 2024, I called Audi Omaha to express my concern that an entire engine would need replaced on a 6-year old luxury vehicle with only 60,000 miles and spark plugs that were replaced at 40,000 miles prior to my purchase of the vehicle. Even more concerning is that no warning light indictor ever displayed on the dashboard (despite being informed that the vehicles computer system had detected changes in the engine compartment 2-days prior to this event). Because of these glaring safety concerns, this issue was escalated to the Audi central region division who declined to provide assistance despite the faulty spark plug and the malfunction of the warning indicator light.

In 7/2023, I was told during a routine maintenance appt at Audi dealership that both rear suspension springs on my 2018 Q5 were broken, as in broken into two pieces. I was told it was a major safety issue. There was no indication or warning from the car’s system of a problem…I only found out as a result of an inspection at the dealership. It was then repaired at the dealership. I am sharing this information because I have read about others having the same problem with the rear springs on the same model. My understanding is that spring breakage is uncommon and should not happen at 55000 miles to a car that is not driven in rocky or bumpy terrain, which mine is not.

I got a Safety System Malfunction! Fault. I took it to aan Audi dealer and they said it was an issue with a harness under the passenger seat. Tech notes here references a service bulletin. Air Bag Occupant Sensor - Replace | faults present b1225f1 - tsb 2051242/7 -- per tsb apply wiring ties to secure and prevent faults from returning -- not covered under extended warranty policy. Not sure why this isn’t covered under extended warranty or a recall. It basically disables the passenger airbag. I have seen other Audi vehicles with recalls for similar issues with harness under the passenger seat. I think they have a design issue but are wanting to charge me (and probably others) $220 to diagnose and $695 plus tax to put two wire ties on the harness to supposedly fix (or bandaid) a bad harness.

-Car shut down (engine off, battery still functioning) while driving. Car went into neutral. -Lost power steering and other functions after about 20 seconds of the engine shutting down. -Immediate life-threatening danger while driving to us and surrounding drivers and pedestrians -no inspection or police report yet. -the car has not been driven since the incident and so the problem has not been reproduced yet. Upon inspection of the trunk area (2018 Audi Q5), we found about 4 inches of water. This has been attributed to clogged sunroof drains causing water to flow into the trunk and short out electrical components.

Rear spring has broken at 50k miles. This is a potentially catastrophic outcome at speed. Vehicle is not used for towing or any sort of off road use. Estimate from the dealer was $2000 to replace both rear springs. The dealer said that "it happens" and would not cover the failure. The car is driven as a commuting car - really? After some online research, apparently this is a somewhat common issue that Audi refuses to acknowledge or address - it's a "maintenance item". Sorry - this is a safety issue. No spring should fail at 50k miles.

The contact owns a 2018 Audi Q5. The contact stated the vehicle was parked during a rainstorm and the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was taken to the dealer who performed a diagnostic test and stated that water entered the vehicle through a fractured seal causing the electrical wiring to get wet. The vehicle was not repaired due to the cost. The contact referenced NHTSA Campaign Number: 21V947000 (Electrical System, Structure) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.

The engine stopped working at 72,000 Miles. After the fact, I have read several complaints of the engine blowing well under 100,000 miles. Audi does NOT give warranties on engines after 50,000 miles...how convenient! In addition, Insurance will not cover this. I have read several complaints about engines blowing just after 50,000 miles. To have the 2018 Audi Q5 engine repaired with the new engine is $11,000 plus the labor $3,000-$4,000. Unfortunately, I still owe $19,000 to the bank! Bankruptcy is looming and I have had near-perfect credit my entire life.

I was recently driving and heard a funny noise from back right of car. Looked underneath and saw a broken spring (I have the broken spring) . I am the original owner of this car and it only has 36,645 miles on it. Never been off-road, hauled anything, or had anything heavy in back. In looking online afterwards this seems to be a common problem in 2018 Audi Q5s. This defect could have caused a serious accident if I hadn't noticed the sound and had it fixed.This is ridiculous for this to fail on this expensive of a vehicle with such low mileage. I had to replace both rear springs (shouldn't only replace one) and have an alignment which ended up costing me $1013.01. I really think I should be reimbursed by Audi since this is a known defect! Thank you.

This was unintentional acceleration case: When I got into the parking space, the car was almost stopped and I was about to press the park button (gear) and the car suddenly accelerated and in a fraction of a second, climbed the curb, crashed into the fence, broke the fence and crushed on a tree. I was still applying brake to stop it and I could not do anything else. The following facts show that the acceleration was totally out of my control. 1.vehicle climbed the curb 2. and climbed the dirt part, shrubs 3. to hit the fence and broke it; It looked like something mall functioned. As a matter of fact, no safety feature worked and no sound signals went on ! Even vehicle's collision system did not kick in when car was climbing over the curb. Fortunately, I could get out of that car and my body was aching due to the seat belt and airbag explosion. (Driver side bag exploded for sure. I do not remember if the other side bag exploded.)

The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the Auto START/STOP, fog lights, and several other unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain was clogged, causing the rear driver's side comfort control module to be flooded with water. The dealer determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was then taken to an independent mechanic, who determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

My 2018 Q5 with around 60k miles had a rear passenger side coil spring break. There is a forum with many other people that have the exact same issue and I believe this is a defect/ faulty design as we all have had the coil break in the same location under similar low mileage. There are 5-6 people on this page alone with the same issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Motor mount leaking hydraulic fluid

UNKOWN Best assessment: Audible beeping 6 times. Pause. Repeats audible beeping six times. Repeats. Passenger seat unoccupied with no items on passenger seat. Connect passenger seat belt (without occupant) and beeping stops. Suspect faulty passenger seat sensor.

Thermostat failed causing the engine to overheat causing veh to unable to reach required rpm’s.

I have a 2018 Audi Q5. The electrical system basically went into complete failure, and upon taking it to the dealership, was told the sunroof draining system "clogged" and the flooding caused by this caused the damage. After significant research online, I have noted this seems to be a very well-known issue.

Steering rack completely failed while driving. Causing steering to become unusable nearly causing a wreck putting everyone on the road at risk. Vehicle has less 80k miles and is driven occasionally. This was an issue on early models and seems to not have been fully fixed on this model either. Warning lamps require vehicle to pullover and stop.

For months the car has smelled musty. Last week the electrical lights went on and warnings to not drive the car. Water was discovered in the wheel wells and the computer system appears to have been damaged by a leaky sunroof. On the car fax report it was noted that at 14, 608 miles the vehicle had it's sunroof "replaced/ repaired" with a seal removed and repaired according to an invoice record furnished to us by the dealer . The vehicle ran out of it's warranty in July of this year. We've heard that others have been having a similar, if not the same issue and the dealership has quoted up to $20K to repair. Clearly there has been a defect from day one at 14,000 miles. The car is never parked under trees.

The contact owns a 2018 Audi Q5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 19V737000 (Structure) however, the front driver's side wheel arch trim panel was detaching from the frame. The contact related the failure to NHTSA Campaign Number: 19V737000 (Structure). The manufacturer was made aware of the issue and informed the contact that the repair was not covered. The vehicle had not been repaired. The failure mileage was 32,827.

The car was sitting in the driveway in the rain. I went out to get something out of it and the car was dead, but the back wiper was going, the rear lights were on and the driver side windows went down. I had it towed to the dealer and they told me water had gotten into the area in the back left wheel well where the comfort module is located. The dealer tried to say there was something wrong with the rear hatch but there isn’t. I’ve read account after account online of this exact issue happening to other owners and it caused by a defective sunroof drain. It drains right into the rear hatch with the module. They quoted $9000 for the repairs.

Rear Sunroof drain leak into major electronic components. 2018 Q5 with 61k miles after heavy rain started receiving all kind all errors including lights and ignition. Upon inspection Audi service has stated that HVAC control module has shorten (the area with the module in the left rear portion of the trunk filled with water), quoting repair of the module and insisting to replace sunroof drain hoses for total of $5k. Insurance has agreed to cover module replacement due to the flood of approx. $2,5k, however drain hoses and deducible with another $2,5k would not be covered and is on me. Mechanic in the Audi service several times noted that that this is common issue with Q5 and Q7s., I am so frustrated and do not understand how come the Audi car the owner shall be responsible for any cost of such if it is unclear: 1. How and why the water gets there through the closed sunroof in such amount to flood electrical equipment. Are all Audi sunroof seals so bad that they fail in 6 years? 2. I had serviced the car in the Audi for up to 60k, and no one ever cleaned the drains there or advised me of such (all is needed a small note for me)? Why did I pay extra to service car in the official dealerships? 3. How Audi could sell a vehicle with such design flaw, placing weak drainage hose through the electrical equipment compartment, considering they just had a class action lawsuit over sunroof leaking but on different models and model years.

Suddenly car entry stopped working. Warning messages on display about start/stop, engine starting malfunction, every single light. I found the driver rear side full of water where the fuse panel and control modules are located. There was water soaked into the insulation at the bottom of the space as well as the insulation over the wheel well. Water drops were viewed on the controllers in that space.

The contact owns a 2018 Audi Q5. The contact stated that vehicle failed to start. The contact stated that while replacing the battery, he observed condensation near the wiring. The vehicle was taken to an independent mechanic where the vehicle was hoisted up and there was condensation draining from the driver’s side of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.

Hello, On September 29, 2023 while I was driving my 2018 Audi Q5 a light come out "Steering malfunction! Please stop vehicle". I called the Dealer Audi Arrowhead in Peoria, Arizona, and schedule an appointment for October3, 2023 to do a diagnose. I drove the car throughout these days and I have not notice anything wrong with the car, except that light. I went to the dealer they proceed the diagnosis, gave me the code C101C07, and the quote to do steering gear replacement. I asked them: if the car is drivable, is just that light on the dashboard, why you can not do a software update? Because they refused to do that, I called Audi USA, and after a few days of back and forth communication they refused to do the software update and agreed to participate with the repairs and cover 50% of the repair cost. I pick up the car from Audi Arrowhead (they did not provide a print out result for diagnosis, also no bill for diagnosis) and I called Audi Scottsdale and because they confirmed me that they can do a software update I decided to bring the car in their shop and have again a diagnosis done. The same code was founded and of course they refused to give me a print out result, and I got charged $210. Even they admit the car does not show sign of something broken, telling me that it is possible that it will never show signs of failure they refused to do the software update. Because it doesn't make sense to me that the car runs perfectly, as always, only the light is on in the dashboard, I ask you to help me and intervene by asking Audi to issue a bulletin to update the software on my 2018 Audi Q5. Thank you in advance!!!

Passenger side broken Rear Spring was uncovered when Audi Q5 was brought in for it's annual service. There were no warning lights or messages indicating the suspension was broken. This vehicle is drive gently, is NOT used to tow, carry heavy loads or go off road.

My vehicle's drive side (front) door has an ongoing malfunction of the handle. The protective covering continues to fall off and I am concerned that it will fly off and injure someone. I've taken the vehicle to a certified Audi dealer (Ciocca Audi, State College, PA) on at least three occasions and they are unable to fix this problem. In fact, they state that it's a "known circumstance" with all Audi Q5s and perhaps other models and forwarded videos to me documenting the same issue on 2023/2024 models. They are unwilling to find a solution; thus I continue to drive an unsafe car. I am requesting an investigation and a safe solution.

Sunroof drain canals had a defect that caused water to leak in the back of the vehicle (from the C Pillars) and caused water to accumulate in the trunk - about 2 inches. Water damaged several electronic components, modules, and the battery causing the car to send multiple alerts to stop driving immediately. This seems to be a common issue but there are no official recalls or extended warranty from Audi.

Start/ Stop system malfunction shown on dash board. Took vehicle to Lynbrook Audi New York on 9/20/23. Water penetration causing multiple damage to electrical systems. Audi states water possibly entering through faulty skylight drain hose ? Quote service charge of 12,028.00 not including tax , declined service for a second opinion. Invoice # 207805. Paid 271.57 for diagnostic inspection. Vehicle was service at this location on 3/9/22 RO # 188998 Tag w107 Complete Complimentary Inspection on 3/9/22. Vehicle Certified ( pre-owned ) at this location on 12/20/2020 ( paid over 1,000.00)

Comfort Control Module (J393) is malfunctioning due to water getting into the wiring components and surrounding areas. The rear lighting stops working all together; No taillights, no brake lights, no turn signals, no license plate lights, and no lights when backing up. The problem has been reproduced by an authorized dealer. The component was removed by the dealer and noted of water inside the module and corrosion on the pins/ internals because of the water. The warning lamps occurred at the same time the lights stopped working. There was never any "prior to" warning. The warnings disappear randomly, no set time until they cleared. I am assuming once the module dries out over time is when the warnings start to clear but that is just speculation. UNKNOWN cause of the incident, but water is getting into the inside of the car somehow.

Control modules located next to the gateway module that was recently recalled are getting wet and shorting out. Tail lights, brake lights, turning signals, license plate lights, and reverse lights all stop working. Once the area is dry, the lighting works only sometimes. I am not ever sure if the lights work or not while I'm driving and am concerned about getting rear-ended because of the lights being out and me not knowing.

The contact owns a 2018 Audi Q5. The contact stated that while driving his vehicle, a start/stop malfunction warning message appeared on the display screen. Once the contact made it to his destination, the vehicle failed to turn off after repeatedly pushing the start/stop button. The next day, the failure persisted and the vehicle was taken to a dealer where a diagnostic was performed. The diagnostic showed that water had traveled from the sun roof drains into the rear left panel and into the vehicle's wiring module. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 72,000.

Having taking the car in for routine service at the Audi dealership, it was discovered that the Right rear spring and lower perch were not in correct position. I had the car inspected by an auto body shop and was told that the perch is hanging down and the spring has tipped sideways. I am having the car flat bedded to the dealer in Hyannis and the next available date on the schedule for the car to be repaired is 9/26/23. I was advised not to drive the car by the dealership until the repairs are made.

As I was driving on the freeway on my way home from work, my car just started giving off warning signals That my brake lights were no longer working and my tail lights were no longer working. Which almost caused a serious accident Due to the car behind me not being able to tell that I was coming to a stop. When I got home I did a little research to see if I can see what the problem was and I come across multiple complaints online about a faulty hatch switch. I took my car into the dealer the next morning for service and the service provider told me that they will have to check my car and more than likely it is the hatch switch and they are aware of it. But Audi doesn't have a recall for something so deadly. faulty hatch switch That controls your brake lights and taillights It's a serious safety concern And should be addressed immediately, people can lose their lives all because of a faulty switch that audi is aware of

My 2018 Q5 has experienced water intrusion due to the defective design of the sunroof/drainage system, causing water to leak into the trunk and rear left cavity where the ECM and battery are located. After several hours of rain, approx. 2 inches was collected in the location of the battery and was extremely dangerous.

Quattro Ultra shift fork inside the rear differential is faulty due to inferior material used in production. This defect is acknowledged in the TSB circa 2020, attached. I have experienced hesitation upon a start up from the stop/start function at intersections and other cross traffic situations increasing risk of collusions in fast moving traffic. There is a warning message that states you may continue to drive but to get service. It operates intermittently. I have the defective part following its replacement on a low mileage 2018 Audi Q5 2.0. that is approximately 5 years old at approximately 41,601 miles.

Warning lights on the dash began to light up about a minute after starting and driving the car. Pulled over, stopped the car and tried to restart but couldn't restart. Apparently water leaked in from the closed sunroof over night and flooded the spare tire well where a control module is located and shorted. Car was serviced by Audi as recommended during the entire time. Had to have the car towed to an Audi dealer and was charged $1,600 to correct after 10 days.

Audi engine start system malfunction continues to go off on the dash and the majority of the exterior lighting has gone into a malfunction as well. The left rear fuse panel in the luggage compartment has moisture in it and on the wires.

The right rear coil spring broke after only 52,679 miles. The car was NEVER taken off road and most of the mileage was on highways. It was driven by my wife, who is a very conservative driver. The dealer discovered this. The independent shop to which I took it for a second opinion stated that the coil spring looked like new but had a break in it, which they've never seen with a car in pristine condition and such low mileage. Both the dealer and independent shop stated it was a hazard and needed to have both rear coil springs replaced, since although only one was broken it was mechanically necessary to do both. The public Audi Forum [https://www.audiworld.com/forums/] posts show that several other vehicles of the same model and more interestingly the same model year had the same problem. This is clearly a safety issue and a manufacturing defect. I have uploaded photos I took of the coil spring after it was deinstalled from the vehicle.

Passenger backup light failure. Taken to dealer and they recommended replacing part TSB 2063766/2. Yes I will supply this part if requested. No backup light is a safety hazard. Yes the vehicle was inspected by the dealer. They gave a parts and labor estimate of $805. Yes there was a warning message in the dashboard for this malfunction. This is a “common failure” in Audi Q5 automobiles to the point where the replacement part is on back order.

On 8/8/2023 my vehicle was outside in the driveway of our home in Truro, MA. A large storm moved through the area with torrential rain and lightning. Once the rain let up I looked out the window to find all 4 windows down 4-6 inches, the rear hatch was opened with the rear wiper and high middle brake light on. When I ran outside to close the windows etc. I could not start the car the MMI did not come on and I could only get 3 of the windows up. I had to manually close the rear hatch. I put a tarp over the drivers side window that wouldn't close and had AAA come out. They assessed that it was not a battery issue bit an electrical module issue. I filed a claim with my Insurance and after waiting for the adjuster to look at the car I had AAA tow it to an Audi Dealership. They ran a diagnostic test on it and found water had caused the Comfort Module and associated wiring to fail. The estimate to fix the issues was is nearly $12,000. Because of the cost my insurance company is sending another adjuster out to inspect the issues at the dealership. There were no prior issues or symptoms before this issue took place.

The comfort control module catastrophically failed. There is video evidence of the condition the module is in. The whole car shut down. Nothing electronic worked. Doors unlocked, trunk opened, gas cap unlocked, couldn't start car or change gears, roll up/down windows, or lock the doors. The dealership has confirmed the sunroof drains leaked water into the rear left wheel well filling it up with water into the trunk where the spare wheel well is with picture evidence of the amount of water. It rained the night prior. There were no prior warning signs or any issues. Everything was working fine until it was not. The comfort control module needs to be completely rewired and the sunroof drains need to be completely replaces. If this happened while I was driving I would have lost complete control of the vehicle as all power to the car was off.

In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our local Audi dealership. They diagnosed the problem as follows: "Performed GFF and found code for 3393 comfort system control module replacement. Control module faulty due to control unit being submerged in water and fried the control unit. Water leak due to rear drains clogged causing the water to overflow. Performed/fixed the water leak, cleaned out the pools of water that have accumulated, replaced the control unit 3393 comfort system control module, performed control unit replacement test plan and program keys." The Audi Q5 is well known to have design/parts problems in the sunroof drainage system. As has occurred in thousands of other Q5s, those issues caused the rear cargo area to flood, frying an important electronic component and activating warning/fault lights for a range of other systems. Malfunctions in several of those systems could have caused critical safety issues. We are fortunate because we decided to take our Audi directly to the dealership service center. Repairs cost several thousand dollars.

recently on a number of occassions the car stopped because the pre-sense sensor went off prematurely. There were no cars within 500 feet of my car on all occassions. Now the Pre-Sense has completely turned off and will not turn back on

Regarding my 2018 Audi Q5 34000 miles. Driving on a busy highway a few ounces of water spilled in the backseat. Car lights up like a xmas tree and car came to a screeching stop. Two lanes of high speed traffic on both sides. Fiance just had both hips replaced, Ends up popping one of them out of socket during ordeal. Recall was issued for installation of 'protective cover' over gateway control module. Car received recall work. Part still failed. Audi won't cover the part. I'm out of warranty. Total bill $1800. Dealer has had car 3 weeks. I've been out of pocket for rental car

The sunroof draining is designed in such a way that if the holes get clogged, the water can back up and flood the comfort control module in the rear of the car rendering it useless. That module controls critical parts of the driving of the car like turn signals, the on/off starter motor, which if they fail while on the road make it incredibly dangerous to drive. Audi has already recalled the car to "enclose" the gateway control module but refuses to take responsibility for damage to the comfort control module caused by badly designed sunroof drainage. This incident caused a $9,000 repair that they refused to pay for.

On July 12, 2023 I took my 2018 Audi Q5 to the dealership of Westwood in Audi Massachusetts for an oil change. according to the dealer, the coil mount was broken, and it would lead to coil spring breaking. it is concerning because the car only has 53,000 miles and it’s driven only on the street and it’s not used for off-road and it was never driven hard. Only this dealership ever touched my car and they had never reported any flaws while I had the extended 5-year warranty. This was my first dealership visit for no change without extended warranty. If the coil springs break, I will have no warning so it seems like a safety concern given that the car is relatively new. I searched on the web and apparently 2018 Audi Q5 seem to have a problem with the rear driver side coil springs and coil mount. Did dealership said this is normal wear and tear on the 53,000 mile Audi. They also said that the engine mount would have to be replaced soon in the near future, and they said it was normal wear and tear. I guess the engine could fall on the ground, another safety problem without any warning. Thank you for your time.

We purchased our 2018 AUDI Q5 in May 2018, which currently has 31,567 miles. Having done the majority of the driving, I am pleased overall, and continue to be a proud AUDI owner. However, as with all new cars, we had some glitches. For example, when backing out of the garage, the pre-sense would activate for no apparent reason, causing the brakes to lock up This happened three times and each time the Service Department was able to recalibrate the system. I felt the problem was resolved until recently when it occurred for the fourth time. This is not the reason for my letter but is intended to provide background information I feel is related to a more serious problem. Recently I have experienced situations that concern my safety and the safety of my passengers, not to mention other drivers, especially those immediately behind me. On two occasions while driving on the open road, the brakes have slammed on even though, fortunately, there were no other vehicles or impairments near us. (Incident dates: 05/28/2023 and 06/09/2023.) It was indeed a frightening experience, to the point where my wife will not drive the car believing that the potential for another incident could occur (reference previously mentioned backup issues). My AUDI Advisor, whom I highly regard, has provided me with a five step procedure for bypassing the associated emergency braking pre-sensor(s), which requires being activated with each drive cycle. I did some online investigating and discovered that this is a known problem since at least 2016 as you will read in the attached article. Also included is a related Audi Technical Service Bulletin. https://www.audiworld.com/forums/a4-b9-platform-discussion-212/permanently-disable-pre-sense-2945351/ https://static.nhtsa.gov/odi/tsbs/2020/MC-10176756-0001.pdf Reference Page 7. After years of known awareness on the part of AUDI corporate, I would conclude this work-around is not a fix but a design flaw and known safety risk.

My 2018 AUDI Q5 had the 5-year/50,000 mile factory recommended service in August 2022, the vehicle only hadwith 42,000 Miles and everything was perfect as it was the last year of the five year service extended contract. In July 2023 I was told the engine mounts needed to be replaced. Both mounts and vehicle has 53,000 miles. Basically mounts cannot the engine and transmission in place .This recommendation was done as part of the 60,000 mile recommended factory service based on my Google research. Many Audis have disorder failure which is which can be catastrophic because there are no warning lights for the engine mount failure when the car auto stops and starts it shakes. This has hung always been a standard, but annoying feature of the car, which cannot be turned off for emission purposes. Clearly the engine mounts cannot handle the auto start/stop of the vehicle. That’s why it’s failing for so many vehicles. It is frustrating given that the car is a $54,000 car and at 53,000 miles I run the risk of the engine falling on the ground , this information is widely available on the Internet easily accessible on Google. I ask that you please look into it. thank you for your time always . What is bizarre is that now when I accelerate hard, I can feel a little vibration of the engine before I didn’t but that’s something I cannot explain at the moment. The dealer that sold me the car brand new is the only dealership that has ever touched my car, and my car was always serviced as recommended once a year

My 2018 Audi Q5 has 53,000 miles per the dealer the coil spring seat is broken. Driver rear spring is broken ,rear coil spring mounts are corroded, and if left on resolved my suspension can fail. The dealer also states that this may result in uneven tire wear poor handling in for fuel economy. It is somewhat confusing because all this sounds like a major safety issue since involves the suspension. A simple, Google search also showed me that I’m not alone, that many customers are experiencing serious, similar problems with low mileage Audi cars. As always, thank you for your time I have all documentation for my car which was purchased at the dealership and serviced at the dealership without any problems being reported until now

The check engine light came on so I stopped at the nearest auto repair shop and the codes came back that the thermostat was sticking partially closed and the water pump was leaking.

THIS VEHICLE HAS ELECTRICAL ISSUES. THIS VEHICLE WATERPUMP FAILED TWICE WHICH I HAD TO REPAIR THIS VEHICLE GIVES WARNING SIGN’DRIVE SYSTEM MALFUCTION’ CODES DIRECTING TO TURBO CHARGER BUT IT IS ACTUALLY THE WASTEGATE THATS THE ISSUE-WHICH I HAD REPLACED AFTER THROWING A NEW TURBO. THIS VEHICLE HAS ISSUES WITH THERMOSTAT WHICH I HAD REPLACED TWICE. I HAVE PAYED ALL REPAIRS OUT OF POCKET AND UNTIL TODAY THERE IS NO RECALL.SOMEONE PLEASE TAKE A LOOK INTO THIS MATTER ANY INFORMATION NEEDED FROM ME OR MY MECHANIC I CAN BE CONTACTED VIA EMAIL -: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Rear suspension coil spring was broken, with only 62,000 miles. This sounds similar to the problem with this car's cousin, the 2018-19 VW Tiguan, which had a recall. (https://www.consumerreports.org/car-recalls-defects/volkswagen-recalls-cars-suvs-springs-could-break/)

The car is totalled. My car tripped 9+ malfunction warnings, after starting and driving. These included rear brake lights, directionals, start/stop system, and more. It appears that the sunroof leaks, and the roof drains were clogged (even though they were specifically checked and cleaned by the dealer 2 months earlier). This led to water accumulating in the areas under the back seat (a prior recall which allegedly had been addressed...NHTSA campaign number: 21V947000. Audi’s number for this recall is 90S9.), and in the rear wheel well area, where electronics control modules live. The car eventually had to be towed to the dealer. It was initially estimated to cost $9,500 to repair. But, after several weeks, more water was found and it was declared not worth repairing.

The contact owns a 2018 Audi Q5. The contact stated that while starting the vehicle in a severe rainstorm, the vehicle experienced electrical failures, which included the head lights flashing and the horn activating before the vehicle suddenly became inoperable. The vehicle was towed to the local dealer who discovered that rainwater had leaked into the rear of the vehicle and the electrical components were submerged in water causing an electrical failure. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The failure mileage was 53,000.

Brought to dealer for routine maintenance and was told both rear springs are broken and need to be replaced. Last time it was in the shop was for a safety inspection in March with no reported issues with springs. the springs are a critical suspension component and put me and others on the road at risk every time I drove it due to rollover, loss of control and bottom out potential while driving. Yes dealer inspected and confirmed the component failure and suggested replacement. No indication on dashboard or warning lights.

My 2018 Audi Q5 has a water intrusion issue with control module damage. The vehicle reduce speed to 15 mph on the highway, when parked the lights would not shut off. The vehicle would then not turn on. Thirty minutes later the vehicle started. I received a front passenger seatbelt malfunction and several controls went out. The passenger seatbelt would not recognize there was a passenger buckled in the seat. The lights stayed on. The windshield wipers started on their own. The car wouldn’t recognize the key fob. Later the turn signal malfunctioned, along with the front lights staying on but the rear light and license plate light would not come on. At the dealership they found water in the comfort module housing, left rear quarter panel/wheelbase and said it was probably caused by the pressure vent seal allowing water to enter damaging the comfort module and 56 wires. They stated the vehicle was unsafe and inoperable. They also were not able to roll the windows back up or lock and secure my vehicle. The issues with the vehicle speed occurred 5 weeks ago. The dealership changed the thermostat but the speed reduction happened again afterwards once but when it was turned off and turned back on the speed went back to normal. Then today the vehicle just went crazy with things turning on and other controls not working, like the taillights. Multiple times I have told the dealership of the seatbelt malfunction. They said it was probably the seat detecting something on the seat, like a bag but couldn’t account for the malfunction when the seat was occupied. The vehicle is now at the dealership with plastic taped around the opened windows and unsecured since the locking controls will not work. They suggested I file a claim with my insurance for the repair. This screams defect to me!

The contact owns a 2018 Audi Q5. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the air bag control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,600.

The contact owns 2018 Audi Q5. The contact stated that while driving approximately 25 MPH, there was an abnormal grinding sound coming from the rear of the vehicle. The vehicle was immediately driven to the local dealer who diagnosed that the rear driver’s side suspension coil spring had fractured also causing damage to the rear axle and rear differential. The vehicle was not yet repaired. The manufacturer was not yet contacted. The contact stated that the vehicle had experienced the failure previously. The failure mileage was 60,000.

Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi Dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a Drive System Malfunction error light, which is now the Turbo Charger needing replacement. Towed to Audi Dealer on 2.7.2023 and waiting for Turbo Charger delivery, currently on back-order. These are not normal wear and tear items on a vehicle with 53,000 miles.

The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and made an abnormal sound. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 55,000.

Two issues. My temperature housing unit is leaking coolant. This car has very low mileage and is barely driven so it is very strange that this part is already defective. Seems the original integrity of the part may not have been good. Second, My Audi pre sense comes on while the car is driving and brings the car to a screaming halt as is there is something in the cars path. The problem is there is nothing in the cars path when this feature kicks in . It’s quite dangerous as this has happened to me while driving on busy roads .

During a normal service visit it was brought to my attention that the rear suspension coil was broken. They attributed this to normal wear and tear after only 52,000 miles. Upon research it seems this is far more common in 2018 Q5s than it should be this is early.

I was trying to park my car in my office parking space, after right turn to parking space, I applied brake to stop, but the car suddenly accelerated and within few seconds it crashed into the office building. I was still applying brake when it accelerated and I could not do anything else. The fact that vehicle climbed two levels of curbs to hit the building shows that the acceleration was out of my control. And even vehicle's collision system did not kick in when car was climbed over the curb. Polic report #: 22-350-0239C Agency: SCCSO

Rear coil spring on passenger side broke and became detached, wedging against lower control arm. Coil spring had no signs of other damage; seems to be defective metallurgy (see attached photographs). Vehicle had 55,645 miles on it. Dealer charged $720 to repair. From online search, there seems to be a high number of Audi Q5's from 2018 model year with this problem, but Audi dealers claim it is a 'normal wear' item and is not covered.

Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.

Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,

When a front seat passenger is present, the passenger airbag warning light comes on with a "malfunction" error displayed, then goes off.

Have been receiving an intermittent warning: Safety malfunction for the passenger airbag. The light comes on intermittently. Comes on most often when no one is sitting in the front passenger seat. If I place a small bag (handbag, purse etc.) on the seat sometimes the light goes off sometimes it does not. If someone is sitting in the seat the malfunction light is not present. The dealer confirmed the malfunction stating: They found the safety malfunction light is being triggered by a faulty passenger front seat pod and needs to be replaced for $2,233. Doing a quick Audi forum search have found numerous individuals with similar complaints and many have even reached out to Audi. This appears to be a significant safety issue as it calls into question the reliability of airbag operation in the case of an accident.

Both rear coil springs observed to have failed (broken) upon bringing car to mechanic for brake job. Less than 60k miles.

Both rear springs broke. Possible risk to wheel and arm support. No towing, road hazard or excessive load. Car has 48,000 miles. Others reported same problem on Audi members site. Unable to reach Audi USA. Dealer says my problem.

While driving at a relatively low speed, approximately 30 mph, I approached a red light and proceeded to slow down. The brakes did not engage, so I continue to pump them but had to swerve into the right lane to avoid hitting the car in front of me. Fortunately, there wasn’t a car in the right lane. It was raining but not heavily, although earlier we did go through heavy rain on the freeway. After this incident we still had to drive about 5 more miles to get to our destination. The brakes worked the rest of the way. I took the car to Audi to have them check it and they said they didn’t find anything; however, this was certainly some sort of brake malfunction.

On 02/14/2022. Car just died while waiting for cars to pass to turn at light. Dashboard started flasing "engine start system: malfunction! - Please contact service" then "Parking Break Malfunction!" then, "Steering: Malfunction! - You an can continue driving" Panicked because was holding up traffic. After a couple minutes trying Car then just started drove home and put on battery charger overnight. Hoping that's all it was. Next morning 02/15/2022 started right up early morning no issues to be concerned with was on highway doing approx 69 mph, drove approximately 42 miles then then while only driving 35 mph 4 lane highway. Again, No warnings, but while DRIVING Engine and steering, just shut down. Almost causing me to be reared and then hit on passanger side. I don't even want to think what could have happened had this happened on interstate or if my children were in the vehicle. It was a very dangerous and scary situation even happening while only doing 35 mph. This should be considered a MAJOR recall. Vehicle was towed on 02/16/22 to Clearwater Audi. We did not receive vehicle back until after over 9 weeks, 04/22/22. Yesterday, 06/07/2022 Sensors glitching again and being called back into dealership. I want this life threatening recall documented. There is absolutely no reason why a well cared for vehicle with less than 18,000 miles should be having these issues. We We keep losing out on time from work and driving back and forth to dealership. We need to be able to rely on the safety and integrity of this vehicle not only for the driver/passangers but for the safety of others on the road. Thank you for your time to hear our concerns

Took the vehicle to the local dealer for a car damage repair but notified at multi-point checks that the thermostat housing is leaking coolant. It ran 43K miles only and this is a known issue so should be recalled.

The cars emergency brake system malfunctioned on our 2018 Audi Q5 Premium Plus, causing the brakes to lock up for no reason while traveling on a busy street at 35 mph. The force of the braking was enough to cause a bruise from the seatbelt. The risk is potential loss of control of the car, especially if this occurred at a higher speed, or being rear ended. We immediately took the car to an Audi dealer who could not ID an issue from looking at fault codes. We have been experiencing other bogus warning messages: light system warning (nothing wrong), engine RPM exceeded warnings (engine RPMs never close to being exceeded), phone SOS errors. NO warnings or symptoms regarding the brake system. Dealer says to monitor. We have been driving the car for about a week since, and have not experienced the same issue again.

REAR HATCH RANDOMLY OPEN DURING OPERATIONS AND WHILE SITTING PARKED.

Our 2018 Audi SOS signaling device was built on 3G. Audi now tells us it is no longer available and will not fix the problem. For the record 3G was introduced in 2001 and 4G in 2009. Why did Audi use 3G in my 2018 model? Was it was some executive who made the choice because I can’t fathom an engineer choosing 4G over 3G. This is the message we are receiving from Audi USA. https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/layer/legal/3g-downturn-faq.html ...The following Audi connect services will no longer be available following AT&T’s 3G turndown: Audi connect CARE’s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator...

Panoramic sunroof leaked water into the car's electrical system during a rainstorm (despite being closed tight), resulting in a total failure of the car's electrical system, potentially a catastrophic occurrence. Fortunately the electrical failure happened when the car was stationary.

As I was driving down the freeway, I heard a loud boom/explosion sound. I was instantly covered in glass, as my sunroof had exploded. I was not driving under an overpass, and there was no truck throwing rocks around me. Upon inspection, the remaining glass around the hole in the sunroof was pointed upward, showing that the glass exploded up, rather than something breaking down into the sunroof. I am very lucky that I was able to keep my car on the road and not cause an accident, as the sheer loudness of the explosion, and the glass falling all over me were huge safety risks. There have been zero warnings/symptoms with the sunroof prior to this incident, and I had the fabric cover opened, as I did not know that this could happen, which allowed the glass to fall all over me as I was driving on the freeway.

It says driver system malfunction. Day before that it says Auto Start and Stop malfunction failure. When you are the traffic light and slow down and take a turn then the car gives kinds of couple of pushes as if the It gearbox is not able to adjust the speed automatically . You need to accelerate to keep the balance of the Car. Every passenger of the car feel the same. After 2 days I started getting Driver system malfunction warning. The car is not safe to drive on highways or local road as gearbox has some issues. There is a class action lawsuit for the similar problem which Audi did not address yet. https://margarianlaw.com/audi-class-action-lawsuit/

The 2nd generation Audi Q5 (roughly 2017-2021+) has a major susceptibility to immediate, catastrophic failure as evidenced from my own experience and dozens of episodes reported online. This failure typically causes a $2000-$3000 repair bill that Audi will not cover and will claim is the fault of the owner. My wife was driving the vehicle with our 5-year-old daughter in the car In the middle of the rear seat. The daughter spilled part of a 500 ml water bottle onto the seat next to her. Within 20 seconds of this happening, the car began alerting about steering malfunctions, braking malfunctions, and the windows began seizing up and down repeatedly. The car was completely inoperable. We are lucky this was on a slow city street and not on the interstate or tollway! Once stopped, we no buttons generated any actions from the vehicle. we couldn't power it on, put it into neutral to be towed away, raise the windows, or perform ANY other function at all. The car was a useless brick. We were charged $125 for the towing service and another $2200 from Audi Plano in Texas. After countless conversations, even debates, with David (director Audi Plano) and even Audi USA customer experience team, they REFUSED to admit any fault in a poor design and help cover any of the costs whatsoever, and we are even still in warranty. The part that was damaged is DIRECTLY below the cupholders and has no effective liquid protections - what did they think would happen! Here are other examples from online: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/water-bottle-leak-%241800-damage-3009540/ https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/page5/ https://www.mumsnet.com/Talk/shopping/3641294-Audi-Q5-taken-out-by-DD-water-spill-in-rear-seat https://www.nhtsa.gov/recalls?nhtsaId=11350209

We got a screw in our tire while driving on the highway and received a low tire pressure indicator. We kept driving, not knowing it was a screw, until we could find a rest stop. Before we were able to reach a safe place to stop, the entire tread of the tire came off while we were driving, immediately disabling the car.

There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails. . which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi’s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."

I WAS ABOUT TO GET ON THE FREEWAY WHEN MY CAR'S ELECTRICAL SYSTEM FAILED AND I GOT SEVERAL WARNING LIGHTS. THE BRAKING/STOP START SYSTEM, LIGHTS AND A FEW OTHER LIT UP. I PULLED OFF THE ROAD AND HAD IT TOWED. THE DEALERSHIP SAID WATER (RAIN) GOT IN THROUGH MY SUNROOF AND SHORTED MY SYSTEM (WARRANTY WON'T COVER). THERE ARE SEVERAL CLASS ACTION SUITS RE. THIS ISSUE ALREADY AND AUDI KNOWS ABOUT IT, BUT THERE'S NO RECALL AND CARS HAVE STOPPED SUDDENLY ON THE FREEWAY. IT'S VERY DANGEROUS.

TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE SHUT-OFF AS THE CONTACT WAS FORCED TO COAST THE VEHICLE TO THE SHOULDER OF THE HIGHWAY. THE CONTACT ATTEMPTED MULTIPLE TIMES TO RESTART THE VEHICLE. ENGINE FAILURE - CONTACT DEALER, MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AUDI TULSA (4208 S MEMORIAL DR, TULSA, OK 74145) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL SENSOR. THE DEALER REPLACED THE SENSOR AND THE FUEL TANK AND THE VEHICLE WAS RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,260.

WHEN PRESSING THE BRAKE PEDAL AT TIMES YOU HEAR A METAL CLANG SOUND LIKE SOMETHING HITTING A TIN CAN. THIS HAPPENS OFTEN BUT IS NOT CONSISTENT. I HAVE VIDEO EVIDENCE OF THIS AS WELL AS HAVE SEEN THIS ITEM DISCUSSED IN DETAIL OF AUDI FORUMS. AUDI CLAIMS REGARDLESS OF MY EVIDENCE NOTHING CAN BE DONE. MY CONCERN IS IT HAS TO DO SOMETHING WITH THE BRAKE AND TO ME IS A SAFTEY CONCERN*DT

CAR STATIONARY ON HIGHWAY AFTER TRAFFIC CAME TO A STOP DUE TO A TRAFFIC INCIDENT AHEAD. REAR ENDED BY VEHICLE GOING IN EXCESS OF 40MPH. CAR PUSHED INTO CAR IN FRONT (CAR 3), SPUN AROUND AND HIT THE SAME CAR (CAR 3) IN THE FRONT. AIRBAGS DID NOT DEPLOY. BOTH DRIVER AND PASSENGER WERE ADMITTED TO THE HOSPITAL WITH INJURIES.

TWICE IN 2019 MY CAR SLAMMED TO A STOP WHILE BACKING UP AT 2-3 MPH. I HAD NOT HIT ANYTHING AND NO DAMAGE TO CAR. THERE WAS NOTHING TO HIT, JUST A VACANT AREA. YESTERDAY WHILE DRIVING FORWARD AT 35-40 MPH ON A MAIN STREET WITH THE CLOSEST ONCOMING CAR 1 BLOCK AWAY MY CAR SLAMMED TO A DEAD, WALL SLAMMING STOP. IF A CAR HAD BEEN BEHIND ME THERE WOULD HAVE BEEN AN ACCIDENT. I EMPHASIZE: THIS WAS A DEAD, NO SLOW-DOWN STOP. I REFUSED TO DRIVE IT 50 MILES TO THE DEALER. THE DEALER HAS PICKED IT UP AND TOLD ME THE SENSORS WERE SET TOO SENSITIVE. IF SO, WHY DID THIS NOT OCCUR EVERY TIME I DROVE? FRANKLY, I AM AFRAID I WILL BE FORCED TO DRIVE THIS CAR FOR THE NEXT 3 MONTHS UNTIL MY LEASE EXPIRES. THE DEALER WILL NOT GIVE ME A LOANER. I THINK THIS IS A VERY UNSAFE CAR. I HAVE NO CONFIDENCE IN THE WAY THIS IS BEING HANDLED. FOR YOUR INTEREST, I WAS GIVEN A RIDE TODAY IN THE 2019 SEDAN MODEL. UNBELIEVABLY IT SLAMMED TO A STOP WHILE BACKING OUT OF MY DRIVEWAY.

CAR SUDDENLY TIED WHILE DRIVING IN CITY; ENGINE/ALL SYSTEMS SHUT OFF. IT TOOK SEVERAL HOURS FOR ROADSIDE ASSISTANCE TO ARRIVE, AND THE 1ST 2 TOWING COMPANIES COULD NOT DISENGAGE THE BRAKING SYSTEM TO LOAD ONTO TRUCK! ONCE VEHICLE TOWED TO AUDI DEALER, THEIR DIAGNOSIS WAS "GATEWAY CONTROL MODULE J533, WATER IN CONTROL MODULE, CORROSION IN CONNECTOR, CAUSING FUSE FOR GATEWAY CONTROL UNIT TO BLOW" WE WERE TOLD BY DEALER THAT "LIQUID MUST HAVE SPILLED INTO AREA BEHIND REAR SEATS". WE HAVE NO YOUNG CHILDREN, AND NOBODY WAS RECENTLY SITTING IN REAR SEAT. VEHICLE IS PARKED IN GARAGE AND IS IN EXCELLENT CONDITION; 2 YEARS OLD / 24,000 MILES. THIS WAS A $3,200 REPAIR NOT COVERED UNDER WARRANTY. THIS SOUNDS LIKE A DESIGN DEFECT. AFTER SEVERAL COMMUNICATIONS I HAD WITH AUDI USA AND LOCAL DEALER, THOSE (2) PARTIES TOLD ME THIS REPAIR WOULD BE COVERED AS A "GOODWILL ADJUSTMENT" NOT A "WARRANTY ITEM". I FOUND SIMILAR REPORTS ONLINE: HERE IS A DISCUSSION I STARTED ON AN ONLINE FORUM: HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/CONTROL-MODULE-RUINED-MOISTURE-CORROSION-3001605/PAGE3/ ANOTHER ONE I FOUND: HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/COMPLETE-ENGINE-CONTROL-MODULE-FAILURE-2952745/ ATTACHED IS INVOICE. SYSTEM WILL NOT ALLOW ME TO UPLOAD PHOTOS THEY SENT ME DUE TO FILE SIZES. REPAIR TOOK ALMOST A MONTH TO COMPLETE. WE ENDED UP RENTING A CAR FOR A WEEK-LONG ROAD TRIP AS THE DEALER LOANER IS ONLY FOR LOCAL USE.

NAVIGATION LOCKS UP, DRIVER COCKPIT AND DASH SCREEN SHUTS DOWN WHEN CARPLAY IS ACTIVATED. AT TIME THE CAR DOESN'T RECOGNIZE CARPLAY. ADDITIONALLY THE VOLUME CONTROL WILL ONLY INCREASE AND NOT DECREASE VOLUME. SOMETIMES IT SAYS SPEECH RECOGNITION NOT RECOGNIZED WHEN ADJUSTING VOLUME. HAS NOT RESOLVED FOR THE 10 MONTHS I HAVE OWNED THE CAR. *TR

AUDI PRE-SENSE BRAKING FAULT; RECALL NEEDED! 1- WHILE MOVING FORWARD ON AN EMPTY, FLAT, 2-LANE, SUBURBAN ROAD AT APPROXIMATELY 35MPH, THE BRAKES SUDDENLY ACTIVATED, BRING MY VEHICLE TO A NEAR STOP, WITH A LOUD, GRINDING SOUND. TERRIFYING. THERE WERE NO OBJECTS OR VEHICLES ON THE ROAD, NO GLARING SUNLIGHT OR OTHER PROBLEMS THAT COULD HAVE CAUSED THIS. APRIL 15, 2020. 2- TWICE OR MORE, IN THE FEW WEEKS OR SO PRIOR TO THIS EVENT, WHILE BACKING UP INTO MY GARAGE, THE VEHICLE SUDDENLY STOPPED WITH A LOUD GRINDING SOUND. THERE WERE NO OBJECTS, VEHICLES, GLARING LIGHTS, OR ANYTHING THAT WOULD HAVE CAUSED THE VEHICLE TO BRAKE THIS TIME VS. THE HUNDREDS OF OTHER TIMES THE SAME PROCESS HAD BEEN COMPLETED. BETWEEN JANUARY 1, 2020, TO PRESENT. VEHICLE WAS APPROXIMATELY 1.5 YEARS OLD AND APPROXIMATELY 10,000 MILES WHEN THESE BRAKING EVENTS HAPPENED. I BELIEVE THE PROBLEM IS CAUSED BY AN ERROR IN THE AUDI PRE-SENSE SYSTEM, WHICH CAUSES THE VEHICLE TO BRAKE TO PREVENT A COLLISION. *TR

I'VE HAD SEVERAL ISSUES WITH MY VEHICLE WHEN BACKING UP AND THE PRESENCE GOING OFF WITHOUT A REASON. WHEN BACKING UP ON SEVERAL OCCASIONS, THE SENSORS WILL BEEP AND BRING THE VEHICLE TO GRINDING STOP. WHEN I CHECK THE AREA, THERE ARE NO VEHICLES, PERSON, OR OBJECTS IN THE PATH OF THE VEHICLE. RECENTLY, WHEN DRIVING ON THE HIGHWAY, THE PRE SENSE WENT OFF WHEN NO VEHICLES WERE AROUND AND SLOWED THE VEHICLE DOWN AT A RAPID RATE. TWICE WHEN DRIVING, THE PRE SENSE WILL ACTIVATE AND BRING THE VEHICLE TO A COMPLETE STOP WHEN THERE ARE NO VEHICLES IN FRONT, BEHIND, OR BESIDE ME.

MY VEHICLE WAS IN MOTION AFTER STARTING FROM A COMPLETE STOP. I TOOK MY FOOT OFF THE ACCELERATOR AND THE VEHICLE CONTINUED TO ACCELERATE WITHOUT MY FOOT ON THE GAS PEDAL. IT SEEMED LIKED THE GAS PEDAL WAS STUCK. I THEN PUT MY FOOT ON THE BRAKE AND SLAMMED ON THE BREAK TO GET THE VEHICLE TO STOP.

A FEATURE CALLED REAR CROSS-TRAFFIC ASSIST TRIGGERS ERRONEOUSLY SOMETIMES. THE FEATURE IS DESIGNED TO DETECT OBJECTS SUCH AS CARS OR PEDESTRIANS THAT MAY BE MOVING BEHIND THE VEHICLE WHILE IT IS REVERSING. THE DEFAULT ACTION IS TO ENGAGE THE PARKING BRAKE, WHICH IS A VERY JARRING EXPERIENCE AND LEADS THE DRIVER TO BELIEVE A SERIOUS PROBLEM HAS OCCURRED. OF THE TIMES THIS SYSTEM HAS TRIGGERED, OVER 50% SEEM TO BE FALSE POSITIVES; HOWEVER, SOMETIMES IT DOES TRIGGER AS INTENDED. IT IS UNKNOWN WHAT CONDITIONS MUST BE PRESENT FOR A FALSE POSITIVE TO OCCUR. I HAVE EXPERIENCED THIS WHILE REVERSING IN PARKING LOTS, EITHER INTO OR OUT OF SPACES. SPEEDS ARE USUALLY AROUND 1-6 MPH. IT HAS OCCURRED SEVERAL TIMES SINCE OWNING THE CAR, BUT I HAVE NOT KEPT A LOG INDICATING HOW OFTEN OR OTHER CONDITIONS AT THE TIME. I HAVE ASKED MY AUDI SERVICE CENTER ABOUT THE ABILITY TO DISABLE THIS AND IT DOESN'T APPEAR THAT THERE'S A WAY TO SELECTIVELY TURN THIS EXACT SAFETY FEATURE OFF. THE OWNERS MANUAL ADMITS THAT IT'S NOT A FOOL PROOF SYSTEM.

THE VEHICLE CAN, AT TIMES, SOUND ALARMS INDICATING A RISK OF GETTING INTO AN ACCIDENT WHEN THERE IS NO RISK PRESENT. THIS CAN HAPPEN WHILE DRIVING AT HIGHWAY SPEEDS OR WHILE STOPPED. MY GUESS IS THAT THIS IS DUE TO SIMILAR SAFETY SENSORS INSTALLED ON OTHER VEHICLES ON THE ROAD WHICH MY CAR MAY MISTAKE FOR SIGNALS FROM ITS OWN. I HAVE NOTICES THIS OCCURRING AROUND TESLAS MOSTLY, BUT IT HAS HAPPENED AROUND OTHER MAKES/MODELS AS WELL BUT THOSE ARE MORE RARE. THIS PROBLEM HAS SPECIFICALLY HAPPENED WHILE DRIVING ON THE HIGHWAY MORE THAN ONCE, AND HAS HAPPEND ALSO WHILE SITTING STOPPED AT A TRAFFIC LIGHT WHILE NOT MOVING. I WAS NOT (IN MY OPINION) DANGEROUSLY CLOSE TO OTHER VEHICLES AT THE TIME. HOW THE CAR REACTS IN THIS SITUATION IS TO BEEP LOUDLY, HALT ALL AUDIO (E.G. RADIO), AND CHANGE THE CENTER CONSOLE VIEW TO A MODE WHERE THE CAR IS ATTEMPTING TO SHOW HOW CLOSE OBJECTS ARE TO IT. THIS VIEW IS NORMALLY DISPLAYED WHILE PULLING INTO OR OUT OF A PARKING SPACE AND IS NOT NORMAL FOR IT TO TRIGGER WHILE DRIVING, OR WHILE STOPPED AT A LIGHT. THIS MAY BE RELATED TO A FEATURE CALLED PRE-SENSE BUT I AM UNSURE IF THAT IS THE CASE. IT MAY SIMPLY BE SENSORS FROM OTHER CARS THAT TRIGGER CERTAIN SAFETY WARNINGS IN THE VEHICLE, BUT THEY SHOULDN'T BE TRIGGERED IN THIS MANNER. I HAVE NOT KEPT A LOG OF THESE INCIDENTS, SO I DO NOT HAVE EXACT SPEEDS OR DATES TO LIST (I PUT ONE ON THE FORM SINCE IT WAS REQUIRED.) BUT EVERY TIME THIS HAS OCCURRED IT HAS BEEN A FALSE POSITIVE. I HAVE HAD A SERVICE SHOP AT THE AUDI DEALER INVESTIGATE THIS ISSUE, BUT THEY WERE UNABLE TO REPLICATE IT. I DOUBT THEY WOULD BUT I WANTED SOME DOCUMENTATION THAT SHOWED I HAD OBSERVED ODD BEHAVIOR IN THE PAST IN THE EVENT THAT THE CAR TAKES AN EVASIVE ACTION ON MY BEHALF THAT RESULTS IN AN ACCIDENT ON THE ROAD - ESPECIALLY IT IT WAS DONE IN ERROR.

THIS IS NOT AN URGENT SAFETY ISSUE, BUT JUST A DUMB DECISION THAT SHOULD BE RECTIFIED. IT IS ALSO LIMITED TO DRIVERS UTILIZING HITCH OR OTHER REAR-ATTACHMENTS. THERE ARE CERTAIN SITUATIONS WHERE THE PARKING SENSORS CAN BE TOLD TO STOP BEEPING, BUT THAT ACTION ALSO DISABLES THE BACKUP CAMERA, WHICH IS NEEDED. THERE IS NO MECHANISM TO TURN OFF THE BEEPING AND KEEP THE BACKUP CAMERA ON. SERVICE CENTERS HAVE CONFIRMED THIS. THE MAIN SCENARIO WHERE THIS IS A PROBLEM IS WHERE THERE IS SOMETHING CONNECTED TO A HITCH, SUCH AS A BIKE RACK THAT MAY CAUSE THE CAR TO THINK THAT THERE'S AN OBJECT DANGEROUSLY CLOSE TO THE VEHICLE. THESE BACKUP SENSORS ARE UNABLE TO DISTINGUISH BETWEEN A HITCH-BASED MOUNT (WITHOUT POWER CONNECTED) AND SOMETHING THAT IS LEGITIMATELY TOO CLOSE WHILE REVERSING. WHEN POWER IS CONNECTED, SUCH AS WITH AN ACTUAL TRAILER TO SUPPLY POWER TO BRAKE LIGHTS, THE OWNER'S MANUAL STATES THAT THE BACKUP WARNINGS WILL BE DISABLED AUTOMATICALLY. BUT WHEN SOMETHING LIKE A HITCH-BASED BIKE RACK IS ATTACHED THAT DOESN'T NEED POWER, THE WARNING ALARM SOUNDS CONTINUOUSLY WHILE BACKING UP. THIS IS ANNOYING, AND FOR PASSENGERS IN THE BACK IS ACTUALLY EXTREMELY LOUD. TURNING OFF THE ALARM DISABLES THE CAMERA AS WELL, WHICH IS....LESS THAN IDEAL AT LEAST. THE DESIRED MODE SHOULD BE TO TURN OFF THE ALARM WHILE KEEPING THE BACKUP CAMERA ACTIVE DURING THE ENTIRE REVERSING PROCESS. THE BEEPING WILL STOP AUTOMATICALLY ONCE THE VEHICLE STARTS MOVING FORWARD FASTER THAN SOMETHING LIKE 6MPH. HOWEVER, WHEN THE VEHICLE SLOWS DOWN AGAIN, IT MAY START A CONTINUOUS TONE ALARM AGAIN DUE TO THIS HITCH ATTACHMENT. PLEASE HELP AUDI REALIZE THAT DISABLING THE CAMERA IS INAPPROPRIATE.

I WAS DRIVING 65 MILES AN HOUR ON I-95 IN THE LEFT LANE APPROACHING THE EXIT FOR I-695 NORTH ON SATURDAY, JANUARY 4TH AT 5:00PM. IT WAS RAINING. NO ONE WAS IN FRONT OF ME OR BEHIND ME WHEN MY CAR DASH LIT UP WITH AN AUDI PRE SENSE RED SIGN ON A BLACK BACKGROUND. THE BRAKES STOPPED THE CAR SUDDENLY ON THEIR OWN AND MY SEAT BELT SLAMMED ME TIGHTLY INTO MY SEAT. FORTUNATELY NO ONE WAS BEHIND ME OR THIS COULD HAVE CAUSED A MULTI CAR ACCIDENT. THERE WAS NOTHING VISIBLE ON THE ROAD TO SET THIS SYSTEM OFF. MONDAY MORNING I WENT TO THE DEALER TO SEE IF THEY COULD DISCONNECT THIS SYSTEM SINCE I WAS NOW AFRAID THIS WOULD HAPPEN AGAIN AND I WOULD NOT BE SO LUCKY WITH THE TRAFFIC SITUATION THE NEXT TIME. THEY LOWERED THE SENSITIVITY BUT THEY COULD NOT DISCONNECT THE SYSTEM. I ALSO CALLED AUDI TO INFORM THEM ABOUT THIS HAZARD. THEY NOTED IT ON THEIR RECORD BUT SAID IT IS PART OF THE CAR AND IT COULD NOT BE DISCONNECTED. WHEN I LOOKED ON LINE THERE WERE MANY COMPLAINTS ABOUT THIS PROBLEM; HOWEVER NONE OF THE OTHER DRIVERS WERE ON THE OPEN HIGHWAY FULL SPEED AHEAD. CAN THIS PROBLEM BE LOOKED INTO BEFORE SOMEONE'S CAR CAUSES A MAJOR PILEUP WITH SERIOUS INJURIES. THANK YOU! *JS

TL* THE CONTACT OWNS A 2018 AUDI Q5. WHILE THE VEHICLE WAS IN A PARKING LOT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO A STAIRWAY RAIL OF AN APARTMENT BUILDING. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A BODY SHOP. THE CONTACT CALLED AUDI LIVERMORE (3400 LAS POSITAS RD, LIVERMORE, CA 94551) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000.

AUDI USA ISSUED A SAFETY RECALL FOR THE WHEEL WELLS OF MY CAR, AND DESPITE MY REPEATED ATTEMPTS OVER THE PAST SEVERAL MONTHS TO GET AUDI SAN FRANCISCO TO SCHEDULE AN APPOINTMENT TO COMPLETE THE REPAIR, THEY HAVE NOT RETURNED MY CALLS OR SCHEDULED AN APPOINTMENT TO FIX THE PROBLEM. I'M CONCERNED THAT I'M DRIVING AROUND WITH A SAFETY ISSUE, AND AUDI SAN FRANCISCO DOESN'T SEEM TO CARE OR TO BE LIVING UP TO THEIR RESPONSIBILITY TO FIX SAFETY RECALL ISSUES AS SOON AS POSSIBLE.

1.I HAD AN ACCIDENT AT APPROXIMATELY 10:45 A.M. ON THURSDAY, SEPTEMBER 19, 2019 IN THE PARKING LOT FOR THE MEDICAL OFFICES LOCATED AT 2000 SOUTH MAYS STREET, ROUND ROCK, TEXAS. 2.I PARKED IN A SPACE ON THE SOUTH SIDE OF THE BUILDING, WHICH IS PART OF THEIR PROPERTY. 3.MY NORMAL HABIT IS TO PLACE THE CAR IN 'PARK' WHEN I STOP IN A PARKING SPOT. 4.SINCE IT WAS VERY WARM, I LEFT THE MOTOR RUNNING SO I'D HAVE AIR CONDITIONING AS I PLACED THE SUN SCREEN OVER THE WINDSHIELD. 5.THE SUN SHADE IS ONE PIECE AND TAKES A LOT OF TIME AND EFFORT TO PROPERLY INSTALL. 6.WHEN I COMPLETED INSTALLING THE SUN SHADE, I NOTICED THE CAR WAS MOVING BACKWARDS AT LESS THAN 5 MPH. 7.I TRIED REPEATEDLY TO STOP THE CAR BY PRESSING ON THE BRAKE AND SLAMMING ON THE BRAKE. 8.WHAT WAS HAPPENING MADE NO SENSE TO ME; IT WAS SURREAL. WHY WAS THE CAR MOVING BACKWARDS AND WHY COULDN'T I STOP THE CAR? 9.THE CAR STOPPED WHEN IT HIT A PARKING LOT LIGHT POLE ON MY LEFT REAR AND THE LEFT FRONT OF A TOYOTA ON MY RIGHT REAR. 10.THE CAR IS EQUIPPED WITH EVERY PRE SENSE, DRIVER ASSISTANCE, AND COLLISION AVOIDANCE SYSTEM AUDI OFFERS; HOWEVER, ALL SYSTEMS FAILED TO DETECT OR AVOID THE COLLISION. 11.THE ACCIDENT WAS CAUSED BY SOME WEIRD PROBLEM WITH MY 2018 AUDI Q5. THERE WAS NOTHING I COULD DO IN THE TIME I HAD WITHOUT THE BRAKES WORKING.

ON JULY 16, 2019 WHEN MY WIFE WAS DRIVING 2018 AUDI A5 ONE OF THE RIMS BLOW OFF (CRACKED) FORTUNATELY, MY WIFE WAS NOT INJURED SINCE IT WAS THE REAR RIM, SHE WAS ABLE TO MAINTAIN CONTROL OF THE CAR. THERE IS NO EXTERNAL DAMAGE TO THE RIM OR TIRE TYPICAL MARKS WHEN YOU HIT POTHOLE ON THE ROAD. I BELIEVE IT IS MANUFACTURE ISSUE OF THE RIMS. I SENT WRITTEN COMPLIANT REGARDING SAFETY OF DRIVING THIS CAR TO AUDI USA AND ASKED FOR INVESTIGATION. KNOWING THE OTHER THREE RIMS ARE FROM THE SAME MANUFACTURE BATCH I WOULD EXPECT AUDI USA WILL AT LEAST INVESTIGATE THIS ISSUE. AFTER ALMOST FOUR WEEKS I HAVE BEEN INFORMED BY REPRESENTATIVE FROM AUDI CUSTOMER EXPERIENCE CENTER THAT COMPLAIN I FILED HAS BEEN DECLINE BASE OF TWO EVIDENCES. EVIDENCE ONE: PICTURES I PROVIDED AND EVIDENCE TWO: MY FEEDBACK FROM VISITING THE AUTHORIZED AUDI DEALER CHOSEN BY AUDI CUSTOMER EXPERIENCE CENTER THE PERSON I VISITED EVEN DIDN'T ASK FOR MY NAME, CHECK THE VIN # OR MILES ON THE CAR ALL WHAT HE ASK DO YOU PURCHASED ADDITIONAL INSURANCE FOR RIMS AND TIERS.

I HAVE REPORTED TO SEWICKLEY AUDI, MY CLOSEST DEALER, ON SEVERAL APPOINTMENTS THAT MY BRAKES SEVERLY GRIND UPON APPLICATION. I WOULD BELIEVE THAT THE ROTORS ARE SEVERLY SCORERD OR WARPED. IT HAPPENS UPON FIRST USE EVERY DAY, AS WELL AS A LOUD GRINDING UPON EVERY STOP ESPECIALLY FROM HIGHWAY SPEEDS. I HAVE BEEN TOLD THERE IS NOTHING WRONG WITH MY BRAKES ALTHOUGH I COMPLAINED FROM MY INITIAL VISIT , MY LAST INSPECTION AND RECENTLY BROUGHT IT IN SPECIFICALLY FOR THAT. THE NOISE/ GRINDING IS BAD, BUT THE LACK OF QUALITY BRAKING HAS ME MORE CONCERNED. I AM GOING TO TAKE IT TO "MIDAS MUFFLER" OR SOMEONE ELSE TO CHECK. I BELIEVE OTHER Q5 AND CROSS LINKED VOLKSWAGENS HAVE CALIPER PROBLEMS AND I BELIEVE MY CAR DOES AS WELL BUT THEY ARE UNWILLING TO REPAIR IT UNDER WARRANTY TO SAVE COST.

WHEN DEPRESSING GAS PEDAL FROM STOPPED (OR NEAR STOPPED) POSITION, THE VEHICLE FAILS TO RESPOND BEFORE MOVING FORWARD. THIS MOST FREQUENTLY OCCURS WHEN PULLING ONTO OR CROSSING A STREET, AND I'M CONCERNED IT WILL EVENTUALLY BE THE CAUSE OF AN ACCIDENT. THE DEALER HAS CHECKED THIS SEVERAL TIMES, BUT SAYS THAT THE RECORDER SHOWS NO PROBLEM. IT DOES NOT OCCUR EVERY TIME, AND NO DEFAULT IS RECORDED, BUT IT CONTINUES TO OCCUR EVEN AFTER ALMOST TWO YEARS. DEALER HAS A NUMBER OF SERVICE REQUESTS FOR THIS ISSUE, ALL MARKED AS NTF. I ALSO HAVE COPIES OF 10 OR MORE EMAIL COMPLAINTS TO DEALER THAT CAN BE MADE AVAILABLE IS REQUESTED. ONLY THE LATEST DATE IS NOTED BELOW - IT HAPPENS ALMOST EVERY WEEK. *TR *AS 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *TT

TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V416000 (WHEELS). THE CONTACT STATED THAT ROYAL AUTO GROUP SERVICE (LOCATED AT 1525 HOWARD ST, SAN FRANCISCO, CA 94103, (415) 241-8100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SQUEALING BRAKES AT SLOW SPEEDS. DEALERSHIP ABLE TO REPLICATE ISSUE BUT UNABLE TO RESOLVE ADEQUATELY. THEY ASKING US TO REPLACE ROTORS AND PADS WITH SEVERAL HUNDRED DOLLAR COST TO US. CAR IS ONLY 2 YRS OLD NOW. WE BOUGHT CPO AFTER CAR WAS USED BY DEALER SALESMAN FOR 6MO. BRAKES HAVE BEEN SQUEALING SOON AFTER WE GOT THE CAR.

ON THE MORNING OF APR. 24, I WAS ON MY WAY TO DROP OFF MY KIDS AT THEIR SCHOOL WHEN I HEARD AN EXPLOSION AND REALIZED THE REAR WINDOW OF MY CAR SHATTERED AND LEFT GLASS ON MY SON'S LAP AND ALL OVER THE BACKSEAT AND FLOORBOARD. I WAS DRIVING ON SE 20TH ST., SAMMAMISH, WA AT ABOUT 30 MILES/HR. THERE WAS NO ROCK TO CAUSE THE EXPLOSION. THANKFULLY, MY SON WAS FACING HIS SISTER, TALKING TO HER, WHEN THE EXPLOSION OCCURRED. OTHERWISE, THE GLASS MIGHT HAVE GOTTEN INTO HIS EYES. MY KIDS WERE EXTREMELY FRIGHTENED BY THIS TRAUMATIC EXPERIENCE, AND I HAD TO CONSOLE AND REASSURE THEM. I WAS FRIGHTED BUT RELIEVED THEY WERE NOT INJURED. I WENT TO AUDI BELLEVUE AND TOLD THEM THE WINDOW EXPLODED BY ITSELF. THEY SUGGESTED ME LEAVE THE CAR WITH THEM. THEY CALLED THE NEXT DAY TO SAY THE AUDI FACTORY DECLINED TO COVER THE COST. THEY TOLD ME THERE MUST HAVE BEEN AN OUTSIDE INFLUENCE TO CAUSE THE EXPLOSION, WHICH IS NOT THE TRUTH. THE WINDOW EXPLOSION SCRATCHED THE PAINT OFF THE REAR DOOR ON THE DRIVER'S SIDE. I FILED A CLAIM WITH MY INSURANCE COMPANY AND HAD AUDI FIX THE WINDOW. I PAID FOR THE $500 DEDUCTIBLE. UNFORTUNATELY, EVEN WITH THE WINDOW REPLACED, I DON'T FEEL SAFE TO DRIVE MY KIDS IN THE CAR. FURTHERMORE, MY KIDS WORRY ANOTHER WINDOW MIGHT EXPLODE ON THEM. THERE WAS NO SAFETY CHECK PERFORMED FOLLOWING THIS INCIDENT ON THE OTHER WINDOWS. ON MAY 7, I WENT TO GERBER COLLISION AND GLASS IN BELLEVUE FOR AN ESTIMATE ON THE BODY DAMAGE. THE COST IS ESTIMATED AT $1800. THE PROBABILITY IS THAT AUDI HAS DEFECTIVE WINDOWS AND THEY SHOULD BE HELD RESPONSIBLE FOR THE REPAIRS. IT WAS A VERY FRIGHTENING EXPERIENCE AND DANGEROUS. WE ARE VERY DISAPPOINTED WITH AUDI. WE HOPE THEY WILL ULTIMATELY BE HELD RESPONSIBLE AND WISH FOR THIS NEVER TO HAPPEN TO ANOTHER FAMILY OR RISK INJURY TO CHILDREN.

THE AUDI PRE SENSE WAS ACTIVATED WITHOUT ANY VEHICLE IN FRONT OF THE CAR WHEN IT WAS AT SPEED ~50 MILES/HOUR. THE ROAD WAS EMPTY WHEN THIS HAPPENED. THE CAR BROKE REALLY HARD AND THE SPEED REDUCED TO LESS 20 MILES/HOURS IN 1-2 SECOND. THIS IS A SERIOUS SAFETY ISSUE, AS THE DRIVER BEHIND WOULD NOT HAVE ENOUGH TIME TO RESPOND TO THE SUDDEN BREAKING. THE CAR HAD ONLY ~1000 MILES ON IT WHEN THIS HAPPENS.

TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATED THAT THE INSTRUMENT PANEL WENT BLANK WITHOUT WARNING AND THE INDICATORS AND GAUGES COULD NOT BE VIEWED. THE VEHICLE WAS TAKEN TO MCKINNEY AUDI (6650 TEXAS STATE HWY 121, MCKINNEY, TX 75070, (972) 390-2100) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED PATCHING IN THE "S 5 CHIP". THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,392. THE VIN WAS UNKNOWN.

GOING DOWN THE ROAD AND MOON ROOF EXPLODED. AUDI SAYS IT WAS A ROCK, BUT NO OTHER VEHICLE WAS AROUND. WE WERE DRIVING BETWEEN 50 AND 60 MPH. SOUNDED LIKE A SHOT GUN WENT OFF IN OUR CAR. GLASS WENT EVERYWHERE. HIGH SAFETY ISSUE. ONCE AGAIN A ROCK DIDN'T HIT US THE MOON ROOF'S ARE NOT SAFE.

5)ESTABLISHING A BLUETOOTH CONNECTION IS INTERMITTENT WITH A SAMSUNG GALAXY S9. OFTEN THE MMI WILL INDICATE THAT IT CAN'T CONNECT. IF THE CAR IS IN REVERSE WITH THE PARKING ASSIST DISPLAYING THE REAR VIEW CAMERA, THE BLUETOOTH CONNECTION SCREEN CAN SUDDENLY APPEAR REPLACING THE REAR VIEW IMAGE WHILE THE CAR IS ACTIVELY BACKING UP. THE REAR VIEW CAMERA IMAGE IS NO LONGER AVAILABLE WHILE THE VEHICLE IS IN REARWARD MOTION. THIS HAS HAPPENED ON MULTIPLE OCCASIONS.

1)AUDI PRE-SENSE ACTIVATED WHILE VEHICLE WAS STATIONARY, IN DRIVE, WITH DRIVER'S FOOT ON THE BRAKE. THIS OCCURRED WHILE WAITING IN THE LEFT TURN LANE OF A TRAFFIC LIGHT. THE SEAT BELT PRE-TIGHTENED SUDDENLY, AND FORCEFULLY. WHILE THE VEHICLE IS STOPPED AT A LIGHT THE OCCUPANTS COULD BE EXPECTED TO BE LEANING OVER, LOOKING IN THE GLOVE BOX ETC., AND THE PRE-TIGHTENING OF THE SEAT BELT COULD CAUSE AN INJURY. THIS IS ALSO STARTLING, SINCE IT SEEMS INDICATIVE OF A COLLISION, AND COULD CAUSE THE DRIVER TO REMOVE THEIR FOOT FROM THE BRAKE LOSING CONTROL OF THE VEHICLE. THE PRE-SENSE SYSTEM IS SUPPOSED TO ONLY BE ACTIVE ABOVE 20MPH. ITS ACTIVATION WHEN THE VEHICLE IS STOPPED IMPLIES A SERIOUS SAFETY DEFECT. COULD THIS DEFECT CAUSE OTHER SAFETY RELATED SYSTEMS TO ACTIVATE INCORRECTLY LIKE THE AIR BAGS?

THE MIL LIGHT IS ON, PREVIOUS OWNER RETURNED THE CAR IN 8 MONTHS, WHEN I BOUGHT THE CAR THEY TOLD ME THE ENGINE WAS REPLACED WITH ANOTHER NEW ENGINE AND IT'S ALL SET, YET AFTER ONE MONTHS OF BUYING THE 10K MILES CAR THE MIL LIGHT CAME ON???

VAG HAS KNOWN AND ADDRESSED THIS PROBLEM IN PREVIOUS MODELS. THE RUBBERIZED MATERIAL ON INTERIOR TRIM PIECES IS PEELING OR DELAMINATING. NO CAUSTIC CHEMICALS OR CLEANING AGENTS HAVE EVER BEEN USED TO CLEAN OR PROTECT THE PIECES.

ON MULTIPLE OCCASIONS WHEN DRIVING THE AUDI Q5 THE PRE-SENSE ENGAGES INAPPROPRIATELY (NO TRIGGER) RESULTING IN AN IMMEDIATE AND HARSH BRAKING OF THE CAR TO A COMPLETE STOP. IN TRAFFIC, THIS POSES A SIGNIFICANT RISK OF A CRASH RESULTING IN DAMAGE AND POTENTIAL BODILY INJURY. THE AUDI PRE-SENSE IS DESIGNED TO STOP A CAR FROM AN IMMINENT CRASH, HOWEVER AN APPARENT FLAW IN THE TECHNOLOGY ENGAGES THE PRE-SENSE WITHOUT TOTALLY UNNECESSARILY (NO CROSS TRAFFIC, AT LEAST 10 FEET FROM A BUSH OR OTHER OBJECT). NOT ONLY DOES THE UNEXPECTED AND UNNECESSARY HARD AUTO-BRAKING ADD WEAR AND TEAR TO THE BRAKES AND SUSPENSION, IT POSES A REAL RISK OF AN ACCIDENT AS OTHER DRIVERS DO NOT EXPECT THE SUDDEN AND UNNECESSARY BRAKING. THIS HAPPENS INTERMITTENTLY WITHOUT A PATTERN IN DRY AND WET WEATHER ON A FLAT SURFACE OR AN INCLINE. ALWAYS OCCURS WHEN IN REVERSE.

TL* THE CONTACT OWNS A 2018 AUDI Q5. THE CONTACT STATE THAT THE VEHICLE INDEPENTLY ENGAGED THE COLLISION BRAKE SYSTEM ON SEVERAL OCCASIONS THE FIRST WAS THE EVENING OF FEBRUARY 12TH AT APPROXIMATELY 19:00 EST. WHILE TRAVELING SOUTH ON LAHSER ROAD AT APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES IN THE AREA THE VEHICLE SENSED A POTENTIAL FRONT END COLLISION AND APPLIED FULL BRAKES. THIS CAUSED LOSS OF CONTROL OF THE VEHICLE THE SECOND EVENT WAS MARCH 4 AT APPROXIMATELY 16:00 EST. WHILST DRIVING HOME I CAME TO A STOP AT THE LIGHT WITH A TRUCK IN FRONT OF MY VEHICLE. NO WARNING WAS DETECTED. AS THE VEHICLE IN FRONT OF ME DEPARTED THE VEHICLE WARNING SYSTEM CAME ON. IT DID NOT APPLY BREAKS AT THIS TIME JUST A FALSE POSITIVE SENSOR WARNING. THE FIRST INCIDENT WAS PASSED OFF AS THE RESULT OF ICE, WHILE NOTICE SENSOR WARNING WAS EVIDENT THE SECOND INCIDENT WAS REPORTED TO THE DEALER ON MARCH 4 AND NO RESPONSE HAS BEEN RECEIVED. I FEEL THIS VEHICLE HAS TWICE PROVIDED UNSAFE ACTIONS AND NEEDS TO BE ADDRESSED BEFORE I HAVE A CHILD IN THE VEHICLE AND HAVE AN INCIDENT THAT HARMS AN INDIVIDUAL. THE VEHICLE WAS TAKEN TO AUDI OF ROCHESTER HILL 45441 DEQUINDRE ROAD ROCHESTER HILL MICHIGAN 48307 PHONE NUNBER (248)-997-7400 TO HAVE A DIAGNOSTIC PERFORMED THE DEALER ADVISED THAT THE VEHICLE COLLISION SYSTEM MALFUNCTION DUE TO ICE ON THE SENSOR. THE VIN INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 600.

YESTERDAY WHILE DRIVING ON US HWY 41 IN MARQUETTE, MICHIGAN (BELOW THE POSTED SPEED LIMIT - I WAS TRAVELING AT 40 MPH) AND WHILE BRAKING FOR A TRAFFIC LIGHT THE VEHICLE LOST TRACTION AND DID NOT ENTER THE SKID CONTROL MODE. UPON APPROACHING THE SIGNAL TO A STOP, THE VEHICLE SKID INTO THE ADJACENT RIGHT LANE. THERE WAS NO CAR IN THE ADJACENT RIGHT LANE AND NO COLLISION. MY AUDI IS EQUIPPED WITH AUDI'S RECOMMENDED WINTER WHEELS AND WINTER TIRES (AUDI WINTER WHEEL AND TIRE PACKAGE NUMBER: NPN071069), I STRONGLY SUSPECT THAT THE DEALER'S RECOMMENDATION TO MATCH THE WINTER TIRE PRESSURE TO THAT OF THE ALL-SEASON OEM TIRES CAUSE THE WINTER TIRES TO BE OVER-INFLATED, AND THUS NOT MAKE PROPER CONTACT WITH THE ROAD. DEALER AND THE MANUFACTURER DO NOT PROVIDE MANUFACTURER RECOMMENDED INFLATION PRESSURES SPECIFIC TO THE WINTER TIRES 1) ON THE TIRE AND LOADING INFORMATION TAG ON THE B-FILLER, 2) NOR IN THE OWNER'S MANUAL, 3) AT THE DEALERSHIP, NOR ON 4) THE MANUFACTURER'S ONLINE MAINTENANCE AND REPAIR DATABASE AUDI ERWIN PORTAL (WWW.ERWIN.AUDI.USA.COM). I HAVE ASKED THE DEALER SERVICE DEPARTMENT FOR ASSISTANCE ON 2 OCCASIONS, AND HAVE RECEIVED THE SAME ANSWER - THE COLD INFLATION PRESSURE OF 33 PSI FRONT AND 36 PSI REAR FOR THE ORIGINAL FACTORY TIRES (225/45 R20 101H) SHOULD BE USED FOR THE WINTER TIRES (235/65 R17 104H M+S). EVEN IF THIS ANSWER WOULD BE FOUND TO BE CORRECT, IT SHOULD BE SUPPORTED BY APPROPRIATE RESOURCES READILY AVAILABLE TO THE CUSTOMER. IF THE ERWIN PORTAL DID PROVIDE THIS INFORMATION (WHICH IS DOES NOT), THE CUSTOMER SHOULD NOT HAVE TO PAY FOR A SUBSCRIPTION TO ACCESS THIS INFORMATION. I'VE ATTACHED THREE (3) ITEMS FOR YOUR REFERENCE ARE ATTACHED.

AS I WAS PREPARING TO PARK AT MY LOCAL GROCERY STORE IN AN ASSIGNED SPACE I EXPERIENCED A SUDDEN UNINTENDED ACCELERATION. THE FRONT END SLAMMED INTO A CONCRETE RETAINING WALL, CAUSING MAJOR DAMAGE TO BOTH MY VEHICLE AND THE RETAINING WALL. THE CAR WAS PRACTICALLY AT A COMPLETE STOP WHEN THIS OCCURRED. ADDITIONALLY WHEN I REVERSED THE CAR IT ACCELERATED BACK AT A RAPID SPEED. IT WAS VERY SCARY AND THANKFULLY NOBODY WAS INJURED OR WORSE. THIS COULD HAVE BEEN A SERIOUS OR FATAL SITUATION AND I FEEL THAT THERE WAS SOME KIND OF ELECTRONIC FAILURE. CONSIDERING THE SAFETY RECORD ON THIS CAR I FELT VERY UNSAFE AND NOT IN CONTROL.

ON THREE OCCASIONS BEGINNING IN THE SPRING OF 2018, THE TAILGATE HAS RANDOMLY OPENED WITH NO COMMAND FROM THE OWNERS. EACH TIME THE CAR HAS BEEN IN OUR GARAGE AND WE HAVE BEEN ELSEWHERE. EACH TIME THE TAILGATE COLLIDED WITH THE GARAGE DOOR WHEN WE OPENED THE GARAGE DOOR WAS OPENED CAUSING BODY DAMAGE. A QUICK GOOGLE SEARCH SHOWS THAT THIS IS A RECURRING PROBLEM FOR THE AUDI Q5 AND OTHER MODELS AND THAT THIS PROBLEM HAS OCCURRED OUTSIDE ON STREETS AND ROADS AS WELL AS INSIDE. THE DEALER SAID THAT AUDI HAS A PROVIDED THE DEALER WITH A TECHNICAL BULLETIN TO MAKE SOFTWARE CHANGES REMEDY THIS PROBLEM. HOWEVER, EVEN AFTER THE SOFTWARE CHANGES, THIS PROBLEM HAS RECURRED. AUDI HAS REFUSED TO PAY FOR THE BODY WORK. ON THE FIRST OCCASION, I PAID FOR THE BODY WORK. ON THE SECOND OCCASION, THE DEALER PAID FOR THE BODY WORK AFTER AUDI REFUSED TO PAY. THE CAR IS NOW GOING INTO THE DEALER FOR AN EXTENDED PERIOD SO THAT THE DEALER CAN WORK WITH AUDI ENGINEERS TO HOPEFULLY SOLVE THIS PROBLEM ONCE AND FOR ALL. IF THE TAILGATE OPENS ON A HIGHWAY AND LUGGAGE FALLS OUT, SOMEONE COULD BE HURT OR KILLED.

TL* THE CONTACT OWNS A 2018 AUDI Q5. WHILE DRIVING 65 MPH, THE COLLISION ALERT SYSTEM INDEPENDENTLY ENGAGED THE BRAKE SYSTEM, CAUSING THE VEHICLE TO SLOW DOWN. THE CONTACT WAS ABLE TO KEEP THE VEHICLE UNDER CONTROL AND REGAIN HIGHWAY SPEED. THE CONTACT BELIEVED THAT THE COLLISION SYSTEM MAY HAVE SENSED AN OBJECT IN THE ROAD AND CAUSED THE COLLISION SYSTEM TO ENGAGE. THE CONTACT ALSO STATED THAT THE COLLISION ALERT SYSTEM ENGAGED WHEN THE CONTACT ATTEMPTED TO PARALLEL PARK. THE CONTACT SPOKE WITH AUDI BIRMINGHAM (1314 GRANTS MILL WAY, IRONDALE, AL 35210, (855) 627-3378) TO INQUIRE IF THE COLLISION ALERT SYSTEM COULD BE DISABLED. THE DEALER STATED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 12,000.

PURCHASED A 2018 AUDI Q5 IN JULY 2017. THE ENGINE LOST POWER OR ACCELERATION WHEN MAKING A TURN. TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM AND CANNOT REPRODUCE THE PROBLEM.

VEHICLE TRAVELING STRAIGHT ON HIGHWAY AT 70MPH WITH PHONE PLUGGED IN TO ENTERTAINMENT SYSTEM AND CONNECTED TO CARPLAY. CENTER SCREEN SHUT OFF, AND AUDIO CONTROLS UNRESPONSIVE ON BOTH THE DASH AND STEERING WHEEL. THE INSTRUMENT PANEL, WHICH WAS DISPLAYING GOOGLE MAPS, THEN BLACKED OUT, WITH ONLY THE SPEEDOMETER AND TACH DISPLAYING. AGAIN, CONTROLS WERE UNRESPONSIVE. THE SYSTEM THEN RESTARTED, SIMILARLY TO INITIALLY TURNING ON THE VEHICLE. THE "INITIALIZING MAP" MESSAGE APPEARED IN THE INSTRUMENT PANEL, AND SHORTLY THEREAFTER BOTH THE CENTER SCREEN AND INSTRUMENT CLUSTER WERE FUNCTIONING NORMALLY, AND ALL CONTROLS WERE RESPONSIVE. THIS WAS ESPECIALLY STRESSFUL AS I WAS EXPECTING SOMETHING ELSE TO FAIL BUT COULDN'T PULL OVER.

WHEN DRIVING, THERE WAS NO INDICATOR LIGHT ILLUMINATING TO ALERT US OF LOW TIRE PRESSURE OR A FLAT TIRE. AFTER DRIVING FOR 2-3 MILES, WITH NO FLAT TIRE INDICATION, WE SMELLED A BURNING ODOR AND HEARD LOUD NOISES. WE STOPPED TO SEE A FLAT TIRE DOWN TO THE RIM. THERE WAS NEVER A WARNING LIGHT ON THE DASH BOARD ABOUT A TIRE PROBLEM. AUDI SAYS THAT THE LIGHT ONLY ILLUMINATES AT THE FIRST TIME THE TIRE PRESSURE GOES LOW AND NEVER ILLUMINATES AGAIN. WE NEVER SAW THIS FIRST INDICATOR LIGHT AND WHEN WE DROVE ON A DARK RURAL ROAD - WE HAD THE FLAT TIRE DESCRIBED ABOVE, WITHOUT ANY INDICATOR LIGHTS ILLUMINATED. IF WE HAD EVER SEEN ANY INDICATION ( VISUALLY, OR IN THE HANDLING OF THE CAR)WE NEVER WOULD HAVE DRIVEN ON A DARK EVENING. WE WERE LEFT TO WAIT ALONE ON THIS DARK ROAD UNTIL 1 HOUR WHEN AAA ARRIVED. BOTH THE DEALERSHIP IN ALBANY, NY AND AUDI CORPORATE STATES THAT NO LIGHT REMAINS ILLUMINATED - WE HAVE NEVER HAD A CAR WITHOUT THE TIRE PRESSURE LIGHT STAYING ON UNTIL YOU GET THE TIRE FIXED. THE LIGHT ALWAYS STAYED ON AND THIS IS A NEW DESIGN IN THE 2018 AUDI Q5. I THINK IT IS A DESIGN FLAW AND CAN CAUSE THE POSSIBLITY OF A DANGEROUS TIRE BLOWOUT THAT COULD CAUSE SWERVING INTO ANOTHER LANE, AND/OR A WORSE MORE DANGEROUS SITUATION. WE WERE DRIVING ON A RURAL UPSTATE NY ROAD GOING STRAIGHT. THERE WAS ABSOLUTELY NO INDICATION TO US THAT OUR TIRE WAS LOOSING PRESSURE AND WOULD GO COMPLETELY FLAT.THIS WAS A HORRIFYING EXPERIENCE FOR US AS WE ARE EXPERIENCED AND COMPETENT DRIVERS AND HAVE NEVER HAD THIS LACK OF ALERT ON A CAR IN MANY YEARS OF DRIVING.

THE CAR HAS ABOUT 10K MILES. IT SMELLS LIKE UNBURNT RAW FUEL WHEN THE CAR IS PARKED IN RESIDENTIAL INDOOR GARAGE. WHEN THERE IS NO CAR IN THE GARAGE, THE ODOR IS NOT PRESENT. THE CAR WAS TAKEN TO THE AUDI DEALER BUT THEY CLAIMED THE SMELL CANNOT BE REPRODUCED. IT IS A SAFETY, HEALTH AND ENVIRONMENT ISSUES HENCE REPORTING.

WHEN GOING INTO REVERSE. THE REAR VIEW CAMERA MODE WILL NOT STAY WITH THE "CARMERA VIEW" BUT INSTEAD, REVERTS BACK TO THE "GRAPHIV VIEW". EXTREMELY ANNOYING.

THE VEHICLE WAS STOPPED AND I WAS INTENDING TO TURN LEFT AT A SIGNAL LIGHT. WHEN THE SIGNAL CHANGED FOR ME TO PROCEED I ACCELERATED INTO MY LEFT TURN WHEN THE CAR SUDDENLY BRAKED ON ITS OWN AND PULLED ME BACK INTO THE SEAT. THE AUDI SENSE INDICATOR CAME ON BEING ACTIVATED AS IF IT SENSED I WAS ABOUT TO MAKE IMPACT WITH ANOTHER VEHICLE. HOWEVER, I WAS THE FIRST VEHICLE TURNING LEFT AND THERE WERE NO OTHER VEHICLES IN FRONT OF ME NOR ANY OTHER VEHICLES OPPOSITE OF MY LANE OF TRAVEL SO THERE WERE NO VEHICLES ANYWHERE NEAR MY VICINITY THAT SHOULD HAVE TRIGGERED THE AUDI SENSE. THERE WERE NO VEHICLES BEHIND ME ALSO TURNING OR I'M SURE THEY WOULD HAVE REAR-ENDED MY VEHICLE GIVEN THE SEVERE BRAKING ACTION. THE SYSTEM INITIATED A SEVERE BRAKING ACTION AS IF I WAS ABOUT TO REAR-END ANOTHER VEHICLE. THIS OCCURRED ON JUNE 14, 2018 AT AT APPROXIMATELY 10:30 AM. WEATHER CONDITIONS WERE WARM, DRY AND CLEAR WITH NO PRECIPITATION. I BELIEVE THIS WAS CAUSED BY A MALFUNCTION IN THE AUDI SENSE CAUSING THE BRAKING SYSTEM TO INITIATE.

2018 AUDI Q5 PRESTIGE. CONSUMER WRITES IN REGARDS TO THE HEADS UP DISPLAY FUNCTION ON VEHICLE. *LD THE CONSUMER STATED WHEN THE SUN REACHED A CERTAIN ANGLE, A WHITE SOLID REFLECTION BOX APPEARS ON THE WINDSHIELD. THIS CREATED A VISIBILITY ISSUE FOR THE DRIVER. *JS

HEY, IM CARMEN, IM GERMAN AND I M DIPLOMATIC, I WORK AT THE PERMANENT MISSION OF GERMANY FOR THE UNITED NATIONS TILL MARCH 2019. MY QUESTION IS, I WANT TO BRING A AUDI Q5 , BRAND NEW MODEL , A GERMAN MODEL, FROM GERMANY TO NEW YORK. AND AFTE MY JOB IN 2019, I WANT TO TAKE IT BACK TO GERMANY. IS THERE ANY PROBLEM?? MUST I CHANGE ANY STUFF BECAUSE OF OTHER SAFETY RULES OR SOMETHING? OTHER LIGHTS, MILES PER HOUR, ELECTRICITY?

I AM WRITING TO FORMALLY REPORT AN INCIDENT OF CONCERN. I PARKED MY AUDI Q5 IN MY DAUGHTER'S DRIVEWAY, LEAVING MY (VERY MINIMAL, NO METAL, JUST FLANNEL) POCKETBOOK IN THE CAR WITH THE AUDI FOB. IN ABOUT 15 MINUTES, I BROUGHT MY GRANDDAUGHTER WHO IS 4 DOWN TO THE CAR AND STRAPPED HER IN HER CAR SEAT IN THE BACK SEAT ON THE PASSENGER SIDE. WHEN I WENT TO OPEN THE DRIVER'S DOOR, THE CAR LOCKED UP. IT STAYED LOCKED. NONE OF THE DOORS OR THE HATCHBACK WOULD OPEN. THE KEYS WERE INSIDE. FORTUNATELY, MY GRANDDAUGHTER IS 4 AND CAN UNDERSTAND COMMANDS. SHE GOT HERSELF OUT OF THE CAR SEAT AND UNLOCKED THE DOORS FROM THE INSIDE. BUT THIS WAS VERY TROUBLING. WHAT IF SHE WERE 18 MONTHS OR YOUNGER STILL? WHAT IF SHE PANICKED? I THINK THIS IS A VERY BAD DESIGN FEATURE. DO YOU HAVE ANY IDEA WHAT HAPPENED? WHAT IF I WERE IN A REMOTE LOCATION AND GOT OUT OF THE CAR TO CHECK ON SOMETHING AND THEN COULDN'T GET BACK IN. I NEVER TOUCHED THE FOB FROM THE TIME I EXITED THE CAR UNTIL I OPENED THE BACK DOOR FOR MY GRANDDAUGHTER. IT WASN'T LOCKED THEN; IT LOCKED ITSELF AFTER I BELTED HER IN.

SINCE WE LEASED THIS CAR LAST YEAR IN APRIL, WE HAVE HAD MANY ISSUES WITH THE PRE-SENSE PREMATURELY GOING OFF IN THE LATE SETTING ( AUTOMATIC BRAKING SYSTEM TO PREVENT REAR COLLISIONS. THERE HAVE MANY TIMES WHERE MY WIFE WAS BACKING OUT OF OUR DRIVEWAY AND EVEN IN THE LATE SETTING IT PICKED UP VEHICLES FROM THE OPPOSITE LANE AND ABRUPTLY SLAMMED ON THE BRAKES, SCARING MY WIFE. ONE OF THESE TIMES WHEN IT DID THIS, IT CAME EXTREMELY CLOSE TO WHERE BY THE TIME SHE WAS ABLE TO GAIN CONTROL , ENGAGING IT IN DRIVE SHE WAS ALMOST HIT IN THE BACK OF THE CAR UNTIL SHE COULD ACCELERATE TO THE SPEED LIMIT OF THE ROAD WE LIVE ON WHICH IS 35 MPH. THERE HAS BEEN OTHER TIMES, LIKE BACKING UP IN OUR DRIVEWAY AND IT JUST DECIDES TO GO OFF WITH NO VEHICLES IN THE THE DRIVEWAY??? I HAVE HAD THE DEALER LOOK AT THIS TWICE AND HAVE BEEN IN CONVERSATIONS WITH AUDI CORPORATE. THEIR LAST COMMENT TO ME IS THE SYSTEM IS WORKING AS DESIGNED. THIS IS MY 20+ AUDI AND CURRENTLY HAVE ONE OTHER 2018 AUDI AND 2018 VW. LAST YEAR ALONE I HAD 4 AUDI'S SO I AM FAMILIAR WITH THE PRODUCT, THIS IS WORKING PROPERLY AND IS A SAFETY ISSUE WHICH CONCERNS ME THAT COULD CAUSE MY WIFE TO BE IN AN ACCIDENT BECAUSE OF THE PREMATURE ENGAGEMENT. I WANT TO MENTION THAT MY WIFE IS NOW INCONVENIENCED HAVING TO BACK INTO OUR DRIVEWAY THUS PREVENTING IT TO GO OFF WHEN LEAVING FOR WORK EVERY DAY. SINCE WE LIVE ON A SCENIC BYWAY, THERE IS A STEADY FLOW OF CARS BUT AGAIN AT A SLOWER SPEED OF 35 MPH. LASTLY THIS SYSTEM IS SET TO LATE WARNING BUT CAN NOT BE TURNED OFF PERMANENTLY OR WE WOULD. I HAVE SENT MANY EMAILS TO AUDI , SPOKEN WITH THE DEALER AND THE EXECUTIVE ASSISTANT. THERE ARE OTHER COMPLAINTS ONLINE WITH PEOPLE HAVING ISSUES WITH THE NEW PRE-SENSE SYSTEM.

TL* THE CONTACT OWNS A 2018 AUDI Q5. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO AUDI EAU CLAIRE (5201 FAIRVIEW DR, EAU CLAIRE, WI 54701) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 900.

I PURCHASED MY VEHICLE ON 4/21/2017, I WAS SOLD BY THE DEALERSHIP ON THE ADVERTISED SAFETY FEATURE CALLED THE AUDI PRE SENSE. AUDI PRE SENSE DETECTS COLLISION HAZARDS ALL AROUND THE CAR AND INITIATES SPECIFIC PREVENTIVE MEASURES. ON 1/20/2018 AT 9AM I WAS INVOLVED IN AN ACCIDENT WHERE I WAS DRIVING ON A CITY STREET GOING ABOUT 10-15 MPH, I WAS STOPPED AT A RED LIGHT AND WAS DRIVING OFF FROM THE INTERSECTION DUE TO THE GLARE IN MY EYES I WAS NOT ABLE TO SEE A CEMENT PILLAR IN FRONT OF ME. THE CAR COLLIDED AND THERE THE ENTIRE FRONT WAS SMASHED IN, THE ENGINE BELT WAS CLIPPED.I CONTACTED AUDI HEAD QUARTERS AND DESCRIBED TO THEM THE INCIDENT, PROVIDED PICTURES, AND POLICE REPORT. AUDI CUSTOMER CARE TOLD ME THAT THE SAFETY FEATURE DOES NOT WORK IN SUNLIGHT AND THAT IN THIS CASED THE AUDI PRE SENSE WOULD NOT OF DETECTED ANYTHING. THIS IS FAR DIFFERENT FROM WHAT THE DEALERSHIP TOLD AS WELL AS WHAT IS PUBLISHED ON THEIR WEBSITE. THE AUDI PRE SENSE SHOULD BE 360 VIEW AND MY CAR SHOULD HAVE ALERTED ME THAT I WAS IN AN ACCIDENT.

WHILE DRIVING DOWN THE EXPRESSWAY IN CHICAGO, TRANSMISSION, AND ALL SAFETY FEATURES COMPLETELY SHUT OFF. PRESSING ON ACCELERATOR HAD NO EFFECT, AND WITH LIMITED STEERING WAS ABLE TO PULL TO ROADSIDE BARELY MISSING HIGH-SPEED TRAFFIC. EXPRESSWAY ROADSIDE IS NARROW, SO WAS NEARLY HIT BY MANY CARS WHILE WAITING FOR TOW SERVICE. CAR WOULD NOT RESTART AND WITH FULL ELECTRONIC TRANSMISSION, NO ABILITY TO PUT INTO NEUTRAL. AUDI ROADSIDE ASSISTANCE DID NOT PROVIDE TIMELY TOW SERVICE. EXTREMELY DANGEROUS AND UNSAFE.

MY VEHICLE HAS A SAFETY FEATURE CALLED AUDI PRESENCE. MY NEW VEHICLE Q5 PRESTIGE (LESS THAN 150 MILES, JUST 6 DAYS OLD) HAD MALFUNCTIONED WITH AN UNEXPECTED AUTOMATIC BREAK ON JAN 17TH 2018 AT AROUND 7:29PM CENTRAL TIME WHILE ON SERVICE ROAD OF HIGHWAY 114 GOING TOWARDS WEST (STRAIGHT ROAD IN MOTION) BEFORE REACHING THE INTERSECTION OF FREEPORT IN IRVING, TX. THERE WAS NOTHING IN THE STREET THAT COULD BE IDENTIFIED AS AN OBJECT THAT WOULD CAUSE A COLLISION OR ANY KIND OF ACCIDENT. THE SUDDEN BREAK REALLY CAUSED A MENTAL SHOCK TO ME. I WAS LUCKY TO HAVE NO VEHICLE JUST BEHIND ME. I WAS DRIVING AT AROUND 40 MILES PER HOUR. I HAVE USED COLLISION AVOIDANCE TECHNOLOGY FOR THE LAST 3.5 YEARS (MERCEDES BENZ, SUBARU FORESTER AND THE LATEST BEING TOYOTA COROLLA) AND I AM VERY FAMILIAR WITH THE TECHNOLOGY AND NEVER RAN INTO SUCH ISSUES. I CONTACTED AUDI SUPPORT AND THEY MENTIONED IT IS NOT UNUSUAL AND YOU SHOULD TAKE IT TO DEALER. I TOOK THE VEHICLE TO DEALER AND THEY INFORMED IT HAPPENS ALL THE TIME AND AUDI IS VERY SENSITIVE TO THIS COMPARED TO OTHER BRANDS TO BE MORE SAFE. THEY WERE NOT EVEN WILLING TO CHECK THE VEHICLE AND WANTED ME TO COME BACK IF IT HAPPEN AGAIN. THEY ALSO TOLD THEY HAVE NO WAY TO FIGURE OUT WHAT HAPPENED. ON MY ESCALATION ONE OF THE SENIOR MANAGER IN SALES TOLD ME HE OWNS AUDI AND PRE SENSE RUN INTO THIS ISSUES BUT NEED NOT BE WORRIED.FINALLY THEY RAN AN AUTOMATED TEST AND CONFIRMED THEIR REPORT DOES NOT SHOW ANY ISSUES WITH THE VEHICLE. I AM DRIVING THE VEHICLE NOW BUT HAS THE FOLLOWING CONCERNS:1) AUDI CUSTOMER SUPPORT NOT DEALER IS APPEARS TO BE NOT TRAINED HOW TO HANDLE SAFETY ISSUES WHEN REPORTED. 2) DEALER DID NOT REGISTER MY REPORTED ISSUE. THEIR REPORT PROVIDED DID NOT CAPTURE WHAT ISSUE WAS REPORTED. TO ME THIS IS A BAD PRACTICE. IT IS UNCLEAR IF THIS WAS DELIBERATE.I APPRECIATE WHAT NHTSA DO.